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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K

CURRENT REPORT
PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

Date of Report: January 26, 2021
(Date of earliest event reported)
chrw-20210126_g1.jpg
C.H. ROBINSON WORLDWIDE, INC.
(Exact name of registrant as specified in its charter)

Commission File Number: 000-23189
Delaware 41-1883630
(State or other jurisdiction of
incorporation or organization)
 
(I.R.S. Employer
Identification No.)

14701 Charlson Road
Eden Prairie, Minnesota 55347
(Address of principal executive offices, including zip code)

Registrant's telephone number, including area code: 952-937-8500

Not Applicable
(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.10 par valueCHRWNasdaq Global Select Market

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐





Item 2.02    Results of Operations and Financial Condition.

The following information is being "furnished" in accordance with the General Instruction B.2 of Form 8-K and shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or otherwise subject to the liabilities of that section, nor shall it be deemed to be incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as expressly set forth by specific reference in such filing.

Furnished herewith as Exhibits 99.1 and 99.2, respectively, and incorporated by reference herein are the text of C.H. Robinson Worldwide, Inc.'s announcement regarding its financial results for the quarter ended December 31, 2020 and its earnings conference call slides.


Item 9.01    Financial Statements and Exhibits.

(d)    Exhibits

NumberDescription
99.1
99.2
104The cover page from the Current Report on Form 8-K formatted in Inline XBRL





SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

C.H. ROBINSON WORLDWIDE, INC.
By:/s/ Ben G. Campbell
Ben G. Campbell
Chief Legal Officer and Secretary
Date: January 26, 2021




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C.H. Robinson
14701 Charlson Rd.
Eden Prairie, MN 55347
www.chrobinson.com

FOR INQUIRIES, CONTACT:
Chuck Ives, Director of Investor Relations
FOR IMMEDIATE RELEASE

C.H. Robinson Reports 2020 Fourth Quarter Results
MINNEAPOLIS, MN, January 26, 2021 - C.H. Robinson Worldwide, Inc. (“C.H. Robinson”) (Nasdaq: CHRW) today reported financial results for the quarter ended December 31, 2020.
Fourth Quarter Key Metrics:
•Total revenues increased 19.9 percent to $4.5 billion
•Gross profits increased 10.5 percent to $636.1 million
•Adjusted gross profits(1) increased 10.7 percent to $640.6 million
•Income from operations increased 51.2 percent to $206.8 million
•Adjusted operating margin(1) increased 870 basis points to 32.3 percent
•Diluted earnings per share (EPS) increased 47.9 percent to $1.08
•Cash flow from operations decreased 23.4 percent to $162.1 million

Full-Year Key Metrics:
•Total revenues increased 5.9 percent to $16.2 billion
•Gross profits decreased 7.0 percent to $2.4 billion
•Adjusted gross profits(1) decreased 6.7 percent to $2.4 billion
•Income from operations decreased 14.8 percent to $673.3 million
•Adjusted operating margin(1) decreased 260 basis points to 27.9 percent
•Diluted earnings per share (EPS) decreased 11.2 percent to $3.72
•Cash flow from operations decreased 40.2 percent to $499.2 million

(1) Adjusted gross profits and adjusted operating margin are Non-GAAP financial measures. The same factors described in this release that impacted the Non-GAAP measures also impacted the comparable GAAP measures. Refer to page 10 for further discussion and a GAAP to Non-GAAP reconciliation.
1


“Our fourth quarter was marked by solid performance across our broad service portfolio, continued progress on repricing our truckload business to reflect the changing market conditions, and further advancements in our technology and transformation efforts that are providing meaningful improvements,” said Bob Biesterfeld, Chief Executive Officer of C.H. Robinson. "Our enterprise portfolio that allows us to offer end-to-end solutions for our customers is unique to the logistics industry, and shippers continue to rely on Robinson's global supply chain expertise and our data and scale advantages to ensure critical goods are moved as quickly and as inexpensively as possible."

Fourth Quarter Results Summary
•Total revenues increased 19.9 percent to $4.5 billion, driven primarily by higher pricing and higher volume across most of our service lines.
•Gross profits increased 10.5 percent to $636.1 million. Adjusted gross profits increased 10.7 percent to $640.6 million, primarily driven by higher pricing and higher volume in our Global Forwarding business segment and contributions from the acquisition of Prime Distribution Services ("Prime").
•Operating expenses decreased 1.9 percent to $433.8 million, primarily due to cost savings initiatives. Personnel expenses increased 3.4 percent to $309.3 million, compared to the fourth quarter of 2019, which included a reduction in incentive compensation. Average headcount decreased 4.8 percent, despite headcount additions from Prime that added approximately 2.0 percentage points. Selling, general and administrative (“SG&A”) expenses of $124.5 million decreased 13.0 percent, primarily due to cost savings initiatives including lower travel expenses.
•Income from operations totaled $206.8 million, up 51.2 percent due to the increase in adjusted gross profits. Adjusted operating margin of 32.3 percent increased 870 basis points.
•Interest and other expenses totaled $12.0 million, consisting primarily of $12.3 million of interest expense, which decreased $0.1 million versus last year due to a lower average debt balance. The fourth quarter also included a $1.1 million favorable impact from foreign currency revaluation and realized foreign currency gains and losses.
•The effective tax rate in the quarter was 24.1 percent compared to 21.4 percent in the fourth quarter last year. The increase was primarily due to one-time items related to the tax provision in Mexico, which were favorable in the fourth quarter of 2019 and unfavorable in the fourth quarter of 2020.
•Net income totaled $147.8 million, up 49.1 percent from a year ago. Diluted EPS of $1.08 increased 47.9 percent.


2


Full Year Results Summary

•Total revenues increased 5.9 percent to $16.2 billion, driven primarily by higher pricing in ocean and air services and contributions from the Prime acquisition.
•Gross profits decreased 7.0 percent to $2.4 billion. Adjusted gross profits decreased 6.7 percent to $2.4 billion, primarily driven by lower adjusted gross profit margins in truckload services, partially offset by contributions from the Prime acquisition and higher adjusted gross profits in air and ocean services.
•Operating expenses decreased 3.2 percent to $1.7 billion. Personnel expenses decreased 4.3 percent to $1.2 billion, driven primarily by cost savings initiatives, including a 2.8 percent decrease in average headcount, and a decline in benefits expenses and incentive compensation. SG&A expenses decreased 0.3 percent to $496.1 million, primarily due to significantly lower travel expenses, partially offset by the ongoing expenses from the Prime acquisition.
•Income from operations totaled $673.3 million, down 14.8 percent from last year due to a decline in adjusted gross profits. Adjusted operating margin of 27.9 percent decreased 260 basis points.
•Interest and other expenses totaled $44.9 million, which primarily consists of $49.1 million of interest expense. The twelve-month period also included a $3.3 million favorable impact from foreign currency revaluation and realized foreign currency gains and losses.
•The effective tax rate for the full year was 19.4 percent compared to 22.3 percent in the year-ago period. The lower effective tax rate was due primarily to the tax benefit related to stock-based compensation, including delivery of a one-time deferred stock award that was granted to the company's prior Chief Executive Officer in 2000, and due to tax planning initiatives.
•Net income totaled $506.4 million, down 12.2 percent from a year ago. Diluted EPS of $3.72 decreased 11.2 percent.


3


North American Surface Transportation Results
Summarized financial results of our NAST segment are as follows (dollars in thousands):

Three Months Ended December 31,Twelve Months Ended December 31,
20202019% change20202019% change
Total revenues$3,089,674 $2,788,547 10.8 %$11,312,553 $11,283,692 0.3 %
Adjusted gross profits(1)
396,814 390,641 1.6 %1,517,091 1,797,369 (15.6)%
Income from operations150,577 130,548 15.3 %508,475 722,763 (29.6)%
____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.

Fourth quarter total revenues for C.H. Robinson's NAST segment totaled $3.1 billion, an increase of 10.8 percent over the prior year, primarily driven by higher truckload pricing and an increase in less than truckload ("LTL") shipments. NAST adjusted gross profits increased 1.6 percent in the quarter to $396.8 million, with the March 2020 acquisition of Prime contributing 4.0 percentage points of adjusted gross profit growth in the quarter. Adjusted gross profits in truckload decreased 2.1 percent and LTL adjusted gross profits increased 4.0 percent versus the year-ago period. Our average truckload linehaul rate per mile charged to our customers, which excludes fuel surcharges, increased approximately 29 percent in the quarter, while truckload linehaul cost per mile, excluding fuel surcharges, increased approximately 32.5 percent. Truckload volume declined 3.5 percent in the quarter, and LTL volumes grew 20.0 percent, representing an overall market share gain for NAST in the quarter when compared to a 4 percent increase in industry volumes, as measured by the Cass Freight Index. Operating expenses decreased 5.3 percent primarily due to cost savings initiatives. Income from operations increased 15.3 percent to $150.6 million, and adjusted operating margin expanded 450 basis points to 37.9 percent. NAST average headcount was down 8.4 percent in the quarter, with Prime contributing 4.0 percentage points of growth.
4


Global Forwarding Results
Summarized financial results of our Global Forwarding segment are as follows (dollars in thousands):

Three Months Ended December 31,Twelve Months Ended December 31,
20202019% change20202019% change
Total revenues$1,030,364 $600,168 71.7 %$3,100,525 $2,327,913 33.2 %
Adjusted gross profits(1)
180,057 128,989 39.6 %628,988 533,976 17.8 %
Income from operations58,480 15,030 289.1 %175,513 80,527 118.0 %
____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.

Fourth quarter total revenues for the Global Forwarding segment increased 71.7 percent to $1.0 billion, primarily driven by higher pricing in ocean across the industry driven by higher demand and higher pricing in air due to reduced air cargo capacity, increased charter flights and larger shipment sizes. Adjusted gross profits increased 39.6 percent in the quarter to $180.1 million. Ocean adjusted gross profits increased 53.1 percent, driven by higher pricing and a 12.0 percent increase in volumes. Adjusted gross profits in air increased 38.3 percent driven by higher pricing, partially offset by a 7.5 percent decline in shipments. Customs adjusted gross profits increased 4.5 percent, primarily driven by an 8.0 percent increase in transaction volume. Operating expenses increased 6.7 percent, primarily driven by increased incentive compensation in personnel expenses and partially offset by cost savings initiatives. Fourth quarter average headcount decreased 4.1 percent. Income from operations increased 289.1 percent to $58.5 million, and adjusted operating margin expanded 2,080 basis points to 32.5 percent in the quarter.
5


All Other and Corporate Results

Total revenues and adjusted gross profits for Robinson Fresh, Managed Services and Other Surface Transportation are summarized as follows (dollars in thousands):

Three Months Ended December 31,Twelve Months Ended December 31,
20202019% change20202019% change
Total revenues$429,414 $404,611 6.1 %$1,794,028 $1,697,903 5.7 %
Adjusted gross profits(1):
Robinson Fresh$23,591 $22,907 3.0 %$105,700 $109,183 (3.2)%
Managed Services24,738 21,380 15.7 %94,828 83,365 13.8 %
Other Surface Transportation15,378 14,946 2.9 %65,650 62,417 5.2 %
____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.

Fourth quarter Robinson Fresh adjusted gross profits increased 3.0 percent to $23.6 million, primarily due to volume growth and margin expansion in our retail vertical. Managed Services adjusted gross profits increased 15.7 percent in the quarter, primarily due to a 27.0 percent increase in volume. Other Surface Transportation adjusted gross profits increased 2.9 percent to $15.4 million. Europe truckload adjusted gross profit was up 1.7 percent in the quarter due to a 7.0 percent volume increase and strength of the Euro.


Other Income Statement Items
The fourth quarter effective tax rate was 24.1 percent, up from 21.4 percent last year. The increase in effective tax rate was due primarily to benefits from foreign tax credits recognized in the fourth quarter of 2019. We expect our 2021 full-year effective tax rate to be 20 to 22 percent.
Interest and other expenses totaled $12.0 million, consisting primarily of $12.3 million of interest expense, which decreased $0.1 million versus last year due to a lower average debt balance. The fourth quarter also included a $1.1 million favorable impact from foreign currency revaluation and realized foreign currency gains and losses.
Diluted weighted average shares outstanding in the quarter were up 0.4 percent due primarily to a higher share price that created a higher dilutive effect from stock options.


6


Cash Flow Generation and Capital Distribution
Cash from operations totaled $162.1 million in the fourth quarter, compared to $211.6 million in the fourth quarter of 2019. The $49.5 million decrease in cash flow was driven by a $112 million sequential increase in accounts receivable and contract assets that coincided with an increase in gross sales.
In the fourth quarter, $112.8 million was returned to shareholders, with $110.3 million in total repurchases of common stock, as the company resumed its opportunistic share repurchase program in the fourth quarter, and $2.5 million in cash dividends. The quarterly dividend that was declared in the fourth quarter was paid on January 4, 2021 rather than in December, which defers the tax obligation of our shareholders into 2021.
Capital expenditures totaled $13.7 million in the quarter and $54.0 million for 2020. Capital expenditures for 2021 are expected to be $55 million to $65 million, with the majority dedicated to technology.


Outlook
“Due to several factors, including shortages in the number of drivers and available carrier capacity, freight markets remain tight, and we anticipate this will continue for much of 2021. We're committed to creating better outcomes for our customers and carriers, by delivering industry leading technology that is built by and for supply chain experts and by leveraging our broad service portfolio and our unmatched combination of experience, scale and information advantage to meet their ever-changing needs,” Biesterfeld stated. "We're also firmly committed to the focus areas of our investors, including profitable market share growth, investing in technology to unlock growth and efficiency, being a responsible corporate citizen, and driving the transformation of C.H. Robinson, so that we can deliver industry-leading margins and enhance shareholder value."



7


About C.H. Robinson
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees. For more information, visit us at www.chrobinson.com (Nasdaq: CHRW).

Except for the historical information contained herein, the matters set forth in this release are forward-looking statements that represent our expectations, beliefs, intentions or strategies concerning future events. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience or our present expectations, including, but not limited to, such factors such as changes in economic conditions, including uncertain consumer demand; changes in market demand and pressures on the pricing for our services; competition and growth rates within the third party logistics industry; freight levels and increasing costs and availability of truck capacity or alternative means of transporting freight; changes in relationships with existing contracted truck, rail, ocean, and air carriers; changes in our customer base due to possible consolidation among our customers; our ability to successfully integrate the operations of acquired companies with our historic operations; risks associated with litigation, including contingent auto liability and insurance coverage; risks associated with operations outside of the United States; risks associated with the potential impact of changes in government regulations; risks associated with the produce industry, including food safety and contamination issues; fuel price increases or decreases, or fuel shortages; cyber-security related risks; the impact of war on the economy; changes to our capital structure; risks related to the elimination of LIBOR; changes due to catastrophic events including pandemics such as COVID-19; and other risks and uncertainties detailed in our Annual and Quarterly Reports.
Any forward-looking statement speaks only as of the date on which such statement is made, and we undertake no obligation to update such statement to reflect events or circumstances arising after such date. All remarks made during our financial results conference call will be current at the time of the call, and we undertake no obligation to update the replay.

Conference Call Information:
C.H. Robinson Worldwide Fourth Quarter 2020 Earnings Conference Call
Wednesday, January 27, 2021; 8:30 a.m. Eastern Time
Presentation slides and a simultaneous live audio webcast of the conference call may be accessed through the Investor Relations link on C.H. Robinson’s website at www.chrobinson.com.
To participate in the conference call by telephone, please call ten minutes early by dialing: 877-269-7756
International callers dial +1-201-689-7817

We invite call participants to submit questions in advance of the conference call, and we will respond to as many of the questions as we can in the time allowed. To submit your question(s) in advance of the call, please email [email protected].

8



Adjusted Gross Profit by Service Line
(in thousands)

This table of summary results presents our service line adjusted gross profits on an enterprise basis. The service line adjusted gross profits in the table differ from the service line adjusted gross profits discussed within the segments as our segments have revenues from multiple service lines.

Three Months Ended December 31,Twelve Months Ended December 31,
20202019% change20202019% change
Adjusted gross profits(1):
  Transportation
     Truckload$277,509 $281,544 (1.4)%$1,071,873 $1,348,878 (20.5)%
     LTL117,864 113,605 3.7 %457,290 477,348 (4.2)%
     Ocean112,412 73,483 53.0 %350,094 308,367 13.5 %
     Air35,723 25,940 37.7 %151,443 106,777 41.8 %
     Customs23,977 22,925 4.6 %87,095 91,828 (5.2)%
     Other logistics services51,113 39,708 28.7 %195,159 149,664 30.4 %
     Total transportation618,598 557,205 11.0 %2,312,954 2,482,862 (6.8)%
  Sourcing21,980 21,658 1.5 %99,303 103,448 (4.0)%
Total adjusted gross profits640,578 578,863 10.7 %2,412,257 2,586,310 (6.7)%
____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.
9


GAAP to Non-GAAP Reconciliation
(unaudited, in thousands)

Our adjusted gross profit is a non-GAAP financial measure. Adjusted gross profit is calculated as gross profit excluding amortization of internally developed software utilized to directly serve our customers and contracted carriers. We believe adjusted gross profit is a useful measure of our ability to source, add value, and sell services and products that are provided by third parties, and we consider adjusted gross profit to be a primary performance measurement. Accordingly, the discussion of our results of operations often focuses on the changes in our adjusted gross profit. The reconciliation of gross profit to adjusted gross profit is presented below (in thousands):
 Three Months Ended December 31,Twelve Months Ended December 31,
2020201920202019
Revenues:
Transportation$4,311,852 $3,570,405 $15,147,562 $14,322,295 
Sourcing237,600 222,921 1,059,544 987,213 
Total revenues4,549,452 3,793,326 16,207,106 15,309,508 
Costs and expenses:
Purchased transportation and related services3,693,254 3,013,200 12,834,608 11,839,433 
Purchased products sourced for resale215,620 201,263 960,241 883,765 
Direct internally developed software amortization4,510 3,366 16,634 11,492 
Total direct expenses3,913,384 3,217,829 13,811,483 12,734,690 
Gross profit$636,068 $575,497 $2,395,623 $2,574,818 
Plus: Direct internally developed software amortization4,510 3,366 16,634 11,492 
Adjusted gross profit$640,578 $578,863 $2,412,257 $2,586,310 

Our adjusted operating margin is a non-GAAP financial measure calculated as operating income divided by adjusted gross profit. We believe adjusted operating margin is a useful measure of our profitability in comparison to our adjusted gross profit which we consider a primary performance metric as discussed above. The comparison of operating margin to adjusted operating margin is presented below:
Three Months Ended December 31,Twelve Months Ended December 31,
2020201920202019
Total Revenues$4,549,452 $3,793,326 $16,207,106 $15,309,508 
Operating income206,802 136,806 673,268 789,976 
Operating margin4.5 %3.6 %4.2 %5.2 %
Adjusted gross profit$640,578 $578,863 $2,412,257 $2,586,310 
Operating income206,802 136,806 673,268 789,976 
Adjusted operating margin32.3 %23.6 %27.9 %30.5 %

10


Condensed Consolidated Statements of Income
(unaudited, in thousands, except per share data)

Three Months Ended December 31,Twelve Months Ended December 31,
2020201920202019
Revenues:
 Transportation$4,311,852 $3,570,405 $15,147,562 $14,322,295 
 Sourcing237,600 222,921 1,059,544 987,213 
   Total revenues4,549,452 3,793,326 16,207,106 15,309,508 
Costs and expenses:
 Purchased transportation and related services3,693,254 3,013,200 12,834,608 11,839,433 
 Purchased products sourced for resale215,620 201,263 960,241 883,765 
 Personnel expenses309,260 298,981 1,242,867 1,298,528 
 Other selling, general, and administrative expenses124,516 143,076 496,122 497,806 
   Total costs and expenses4,342,650 3,656,520 15,533,838 14,519,532 
Income from operations206,802 136,806 673,268 789,976 
Interest and other expense(12,033)(10,784)(44,937)(47,719)
Income before provision for income taxes194,769 126,022 628,331 742,257 
Provision for income taxes46,962 26,916 121,910 165,289 
Net income$147,807 $99,106 $506,421 $576,968 
Net income per share (basic)$1.09 $0.73 $3.74 $4.21 
Net income per share (diluted)$1.08 $0.73 $3.72 $4.19 
Weighted average shares outstanding (basic)135,970 135,997 135,532 136,955 
Weighted average shares outstanding (diluted)137,176 136,621 136,173 137,735 

11


Business Segment Information
(unaudited, in thousands, except average headcount)

NASTGlobal Forwarding
All
Other and Corporate
Consolidated
Three Months Ended December 31, 2020
Total revenues$3,089,674 $1,030,364 $429,414 $4,549,452 
Adjusted gross profits(1)
396,814 180,057 63,707 640,578 
Income (loss) from operations150,577 58,480 (2,255)206,802 
Depreciation and amortization5,764 6,810 12,086 24,660 
Total assets (2)
2,946,409 1,392,411 805,438 5,144,258 
Average headcount6,555 4,626 3,610 14,791 
NASTGlobal Forwarding
All
Other and Corporate
Consolidated
Three Months Ended December 31, 2019
Total revenues$2,788,547 $600,168 $404,611 $3,793,326 
Adjusted gross profits(1)
390,641 128,989 59,233 578,863 
Income (loss) from operations130,548 15,030 (8,772)136,806 
Depreciation and amortization6,384 9,293 9,650 25,327 
Total assets (2)
2,550,010 1,021,592 1,069,458 4,641,060 
Average headcount7,154 4,824 3,562 15,540 
____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained above. The difference between adjusted gross profits and gross profits is not material.
(2)All cash and cash equivalents are included in All Other and Corporate.


12


Business Segment Information
(unaudited, in thousands, except average headcount)

NASTGlobal Forwarding
All
Other and Corporate
Consolidated
Twelve Months Ended December 31, 2020
Total revenues$11,312,553 $3,100,525 $1,794,028 $16,207,106 
Adjusted gross profits(1)
1,517,091 628,988 266,178 2,412,257 
Income (loss) from operations508,475 175,513 (10,720)673,268 
Depreciation and amortization25,314 34,550 41,863 101,727 
Total assets (2)
2,946,409 1,392,411 805,438 5,144,258 
Average headcount6,811 4,708 3,600 15,119 
NASTGlobal Forwarding
All
Other and Corporate
Consolidated
Twelve Months Ended December 31, 2019
Total revenues$11,283,692 $2,327,913 $1,697,903 $15,309,508 
Adjusted gross profits(1)
1,797,369 533,976 254,965 2,586,310 
Income (loss) from operations722,763 80,527 (13,314)789,976 
Depreciation and amortization24,508 36,720 39,221 100,449 
Total assets (2)
2,550,010 1,021,592 1,069,458 4,641,060 
Average headcount7,354 4,766 3,431 15,551 

____________________________________________
(1) Adjusted gross profits is a non-GAAP financial measure explained above. The difference between adjusted gross profits and gross profits is not material.
(2)All cash and cash equivalents are included in All Other and Corporate.




13


Condensed Consolidated Balance Sheets
(unaudited, in thousands)

December 31, 2020December 31, 2019
Assets
   Current assets:
     Cash and cash equivalents$243,796 $447,858 
     Receivables, net of allowance for credit loss2,449,577 1,974,381 
     Contract assets, net of allowance for credit loss197,176 132,874 
     Prepaid expenses and other51,152 85,005 
        Total current assets2,941,701 2,640,118 
 
  Property and equipment, net178,949 208,423 
  Right-of-use lease assets319,785 310,860 
  Intangible and other assets1,703,823 1,481,659 
Total assets$5,144,258 $4,641,060 
Liabilities and stockholders’ investment
  Current liabilities:
     Accounts payable and outstanding checks$1,283,364 $1,062,835 
     Accrued expenses:
        Compensation138,460 112,784 
        Transportation expense153,574 101,194 
        Income taxes43,700 12,354 
        Other accrued liabilities154,460 62,706 
Current lease liabilities66,174 61,280 
Current portion of debt— 142,885 
        Total current liabilities1,839,732 1,556,038 
Long-term debt1,093,301 1,092,448 
Noncurrent lease liabilities268,572 259,444 
Noncurrent income taxes payable26,015 22,354 
Deferred tax liabilities22,182 39,776 
  Other long-term liabilities14,523 270 
Total liabilities3,264,325 2,970,330 
Total stockholders’ investment1,879,933 1,670,730 
Total liabilities and stockholders’ investment$5,144,258 $4,641,060 

14


Condensed Consolidated Statements of Cash Flow
(unaudited, in thousands, except operational data)

Twelve Months Ended December 31,
20202019
Operating activities:
Net income$506,421 $576,968 
Adjustments to reconcile net income to net cash provided by operating activities:
 Depreciation and amortization101,727 100,449 
 Provision for credit losses17,281 5,853 
 Stock-based compensation43,995 39,083 
 Deferred income taxes(32,984)(2,407)
 Excess tax benefit on stock-based compensation(17,581)(8,492)
Other operating activities15,096 (3,830)
Changes in operating elements, net of acquisitions:
Receivables(452,145)208,312 
Contract assets (65,454)26,761 
Prepaid expenses and other27,237 (29,871)
Accounts payable and outstanding checks180,272 (17,968)
Accrued compensation22,547 (40,757)
Accrued transportation expenses52,380 (18,626)
Accrued income taxes51,916 (12,636)
Other accrued liabilities26,503 8,937 
Other assets and liabilities21,980 3,643 
Net cash provided by operating activities499,191 835,419 
Investing activities:
Purchases of property and equipment(23,133)(36,290)
Purchases and development of software(30,876)(34,175)
Acquisitions, net of cash acquired(223,230)(59,200)
Other investing activities5,525 16,636 
Net cash used for investing activities(271,714)(113,029)
Financing activities:
Proceeds from stock issued for employee benefit plans107,657 63,092 
Total repurchases of common stock(195,368)(324,559)
Cash dividends(209,956)(277,786)
Proceeds from long-term borrowings— 1,298,000 
Payments on long-term borrowings— (1,505,000)
Proceeds from short-term borrowings1,436,600 185,000 
Payments on short-term borrowings(1,579,600)(90,000)
Net cash used for financing activities(440,667)(651,253)
Effect of exchange rates on cash9,128 (1,894)
Net change in cash and cash equivalents(204,062)69,243 
Cash and cash equivalents, beginning of period447,858 378,615 
Cash and cash equivalents, end of period$243,796 $447,858 
As of December 31,
Operational Data:20202019
Employees 14,888 15,427 


Source: C.H. Robinson
CHRW-IR
15
1 Q4 2020 January 27, 2021 Earnings Presentation Bob Biesterfeld, CEO Mike Zechmeister, CFO Chuck Ives, Director of IR


 
Safe Harbor Statement Except for the historical information contained herein, the matters set forth in this presentation and the accompanying earnings release are forward-looking statements that represent our expectations, beliefs, intentions or strategies concerning future events. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience or our present expectations, including, but not limited to such factors as changes in economic conditions, including uncertain consumer demand; changes in market demand and pressures on the pricing for our services; competition and growth rates within the third party logistics industry; freight levels and increasing costs and availability of truck capacity or alternative means of transporting freight; changes in relationships with existing contracted truck, rail, ocean, and air carriers; changes in our customer base due to possible consolidation among our customers; our ability to successfully integrate the operations of acquired companies with our historic operations; risks associated with litigation, including contingent auto liability and insurance coverage; risks associated with operations outside of the United States; risks associated with the potential impact of changes in government regulations; risks associated with the produce industry, including food safety and contamination issues; fuel price increases or decreases, or fuel shortages; cyber-security related risks; the impact of war on the economy; changes to our capital structure; risks related to the elimination of LIBOR; changes due to catastrophic events including pandemics such as COVID-19; and other risks and uncertainties detailed in our Annual and Quarterly Reports.


 
▪ 51% improvement in Operating Income ▪ 48% improvement in Dilutive EPS ▪ Global forwarding business sustaining its strong execution ▪ Repricing our contractual truckload business to reflect the changing market conditions ▪ Capturing more spot market opportunities ▪ Technology and transformation initiatives providing meaningful growth opportunities and efficiencies Q4 2020 Opening Remarks


 
Technology Advancements & Transformation Efforts Providing Meaningful Efficiencies


 
Strategies Creating Shareholder Value • Creating better outcomes for our customers and carriers • Utilizing our unmatched combination of experience, scale and information advantage • Leveraging our broad service portfolio • Focusing on profitable market share growth • Delivering industry leading technology to unlock growth and efficiency • Fostering sustainability and an inclusive culture that is supportive of our employees and the communities we serve


 
Results Q4 2020 ITEM MEDICAL/SURGICAL MASK NON-MEDICAL MASK Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Three Months Ended December 31 Twelve Months Ended December 31 $ in thousands, except per share amounts 2020 2019 % CHANGE 2020 2019 % CHANGE Total Revenues $4,549,452 $3,793,326 19.9 % $16,207,106 $15,309,508 5.9 % Total Adjusted Gross Profits(1) $640,578 $578,863 10.7 % $2,412,257 $2,586,310 (6.7) % Adjusted Gross Profit Margin % 14.1 % 15.3 % (120 bps) 14.9 % 16.9 % (200 bps) Personnel Expenses $309,260 $298,981 3.4 % $1,242,867 $1,298,528 (4.3) % Selling, General, and Admin $124,516 $143,076 (13.0) % $496,122 $497,806 (0.3) % Income from Operations $206,802 $136,806 51.2 % $673,268 $789,976 (14.8) % Adjusted Operating Margin % 32.3 % 23.6 % 870 bps 27.9 % 30.5 % (260 bps) Depreciation and Amortization $24,660 $25,327 (2.6) % $101,727 $100,449 1.3 % Net Income $147,807 $99,106 49.1 % $506,421 $576,968 (12.2) % Earnings Per Share (Diluted) $1.08 $0.73 47.9 % $3.72 $4.19 (11.2) % Average Headcount 14,791 15,540 (4.8) % 15,119 15,551 (2.8) % • Increase in adjusted gross profits driven primarily by higher pricing and higher volume in our ocean and air service lines and contributions from the acquisition of Prime Distribution Services • Decrease in operating expenses driven by cost reduction initiatives (1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.


 
Q4 effective tax rate of 24.1% vs. 21.4% in Q4 2019 Increase was primarily due to one-time items related to the tax provision in Mexico Expect 2021 effective tax rate to be 20% - 22% Q4 2020 Other Income Statement Items $1.1 million favorable impact from currency revaluation, versus a $0.9 million unfavorable impact in Q4 2019 Interest expense declined $0.1 million versus Q4 2019 due to a lower average debt balance


 
Q4 2020 Cash Flow and Capital Distribution • $49.5 million decrease in cash flow driven by an increase in accounts receivable that coincided with an increase in total revenues • $13.7 million in capital expenditures • Expect 2021 capital expenditures to be $55-65 million Cash Flow from Operations Capital Distribution • $112.8 million returned to shareholders • Opportunistic share repurchase program resumed in Q4 • Dividends declared in Q4 were paid on January 4, 2021 Q4 2019 Q4 2020 Q4 2019 Q4 2020 $162.1M $211.6M (23.4%) $137.3M $112.8M (17.8%) Cash Dividends Share Repurchases


 
Q4 2020 Balance Sheet ITEM MEDICAL/SURGICAL MASK NON-MEDICAL MASK Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor $ in thousands December 31, 2020 December 31, 2019 % CHANGE Accounts Receivable, Net(1) $2,646,753 $2,107,255 25.6% Accounts Payable(2) $1,436,938 $1,164,029 23.4% Net Operating Working Capital(3) $1,209,815 $943,226 28.3% • Increases in accounts receivable and accounts payable driven primarily by increases in gross sales and purchased transportation, respectively • Total debt balance $1.09 billion • $600 million senior unsecured notes maturing April 2028, 4.20% coupon • $500 million private placement debt, 4.28% average coupon • $175 million maturing in August 2023, $150 million maturing in August 2028 and $175 million maturing in August 2033 • 4.2% weighted average interest rate in the quarter (1) Accounts receivable amount includes contract assets, net of allowance for credit loss. (2) Accounts payable amount includes outstanding checks and accrued transportation expense. (3) Net operating working capital is defined as net accounts receivable less accounts payable.


 
• 55% / 45% truckload contractual to transactional volume mix compared to 70% / 30% in Q4 last year • Average routing guide depth of 1.8 in Managed Services business vs. 1.2 in Q4 last year Truckload Price and Cost Change(1)(2)(3) Y oY % C ha ng e in P ri ce a nd C os t 2013 2014 2015 2016 2017 2018 2019 2020 -20% -15% -10% -5% 0% 5% 10% 15% 20% 25% 30% 35% YoY Price Change YoY Cost Change Truckload Q4 Volume(2)(4) -3.5% Pricing(1)(2)(3) +29.0% Cost(1)(2)(3) +32.5% Adjusted Gross Profit Margin (1) Price and cost change represents YoY change for North America truckload shipments across all segments. (2) Growth rates are rounded to the nearest 0.5 percent. (3) Pricing and cost measures exclude fuel surcharges and costs. (4) Truckload volume growth represents YoY change for NAST truckload shipments.


 
Q4 2020 NAST Results by Service Line Truckload and Less Than Truckload ("LTL") ITEM MEDICAL/SURGICAL MASK NON-MEDICAL MASK Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Adjusted Gross Profits ($ in thousands) Three Months Ended December 31 2020 2019 % Change Truckload $258,577 $264,191 (2.1) % LTL $116,673 $112,213 4.0 % Other(1) $21,564 $14,237 51.5 % Total Adjusted Gross Profits $396,814 $390,641 1.6 % Adjusted Gross Profit Margin % 12.8 % 14.0 % (120 bps) • Adjusted gross profit margin compression in truckload due to rising cost environment • Added 4,100 new carriers in the quarter • Increase in other adjusted gross profit due primarily to Prime Distribution's value- added warehouse services • Prime Distribution adjusted gross profit impact to NAST(4): • LTL +5 ppts • Other +67 ppts • Total NAST +4 ppts Truckload LTL Pricing(2)(3) Cost(2)(3) Volume Adjusted Gross Profit per Transaction (1) Intermodal service line now included in Other. (2) Represents price and cost YoY change for North America shipments across all segments. (3) Pricing and cost measures exclude fuel surcharges and costs. (4) Growth rates are rounded to the nearest percent.


 
Q4 2020 NAST Operating Income • Increase in adjusted gross profits due to contributions from Prime Distribution acquisition • Operating expenses reduced by 5.3% • Average headcount decreased 8.4% • Prime Distribution acquisition contributed 4.0 percentage points of growth to NAST headcount(1) Operating Income Adjusted Operating Margin % Q4 2019 Q4 2020 450 bps 15.3% $130.5M $150.6M 33.4% 37.9% Q4 2019 Q4 2020 (1) Growth rates are rounded to the nearest 0.5 percent.


 
ITEM MEDICAL/SURGICAL MASK NON-MEDICAL MASK Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Q4 2020 Global Forwarding Results by Service Line Ocean, Air and Customs Adjusted Gross Profits ($ in thousands) Three Months Ended December 31 2020 2019 % Change Ocean $112,446 $73,445 53.1 % Air $33,802 $24,448 38.3 % Customs $23,977 $22,941 4.5 % Other $9,832 $8,155 20.6 % Total Adjusted Gross Profits $180,057 $128,989 39.6 % Adjusted Gross Profit Margin % 17.5 % 21.5 % (400 bps) • Ocean and air adjusted gross profit increased due to higher pricing and market share gains • Air market impacted by reduced air cargo capacity, increased charter flights and larger shipment sizes • Air shipments declined, but air tonnage increased • Customs adjusted gross profit increased due to higher volume Ocean Air Pricing Volume Adjusted Gross Profit per Transaction


 
Q4 2020 Global Forwarding Operating Income • Improved operating leverage from • 39.6% increase in adjusted gross profits ◦ Higher pricing in ocean and air, higher ocean volumes and higher air tonnage • 4.1% decrease in average headcount • 3.2% decrease in SG&A expenses Operating Income Adjusted Operating Margin % Q4 2019 Q4 2020 11.7% 32.5% 2,080 bps Q4 2019 Q4 2020 $15.0M $58.5M289.1%


 
Q4 2020 All Other and Corporate Results Robinson Fresh, Managed Services and Other Surface Transportation ITEM MEDICAL/SURGICAL MASK NON-MEDICAL MASK Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor Adjusted Gross Profits ($ in thousands) Three Months Ended December 31 2020 2019 % Change Robinson Fresh $23,591 $22,907 3.0% Managed Services $24,738 $21,380 15.7% Other Surface Transportation $15,378 $14,946 2.9% Total $63,707 $59,233 7.6% Robinson Fresh • 3% increase in adjusted gross profit driven by volume growth and margin expansion in our retail vertical • Cost controls led to improved operating income and 370 bps improvement in adjusted operating margin Managed Services • 27% increase in volume and 650 bps improvement in adjusted operating margin • Continued strong growth from both new customers and existing customers Other Surface Transportation • 2% increase in Europe adjusted gross profit due to a 7% volume increase and strength of the Euro


 
16 Appendix


 
Q4 2020 Transportation Results(1) Three Months Ended December 31 Twelve Months Ended December 31 Transportation ($ in thousands) 2020 2019 % Change 2020 2019 % Change Total Revenues $4,311,852 $3,570,405 20.8% $15,147,562 $14,322,295 5.8% Total Adjusted Gross Profits(2) $618,598 $557,205 11.0% $2,312,954 $2,482,862 (6.8%) Adjusted Gross Profit Margin % 14.3% 15.6% (130 bps) 15.3% 17.3% (200 bps) Transportation Adjusted Gross Profit Margin % 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Q1 17.2% 16.9% 16.3% 15.3% 16.8% 19.7% 17.3% 16.4% 18.6% 15.3% Q2 16.2% 14.9% 15.4% 16.0% 17.5% 19.3% 16.2% 16.2% 18.3% 17.5% Q3 16.4% 15.6% 15.0% 16.2% 18.4% 17.6% 16.4% 16.6% 16.9% 14.4% Q4 16.3% 15.8% 15.1% 15.9% 19.0% 17.2% 16.6% 17.7% 15.6% 14.3% Total 16.5% 15.8% 15.4% 15.9% 17.9% 18.4% 16.6% 16.7% 17.3% 15.3% (1) Includes results across all segments. (2) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.


 
Q4 2020 NAST Results Three Months Ended December 31 Twelve Months Ended December 31 $ in thousands 2020 2019 % Change 2020 2019 % Change Total Revenues $3,089,674 $2,788,547 10.8% $11,312,553 $11,283,692 0.3% Total Adjusted Gross Profits(1) $396,814 $390,641 1.6% $1,517,091 $1,797,369 (15.6%) Adjusted Gross Profit Margin % 12.8% 14.0% (120 bps) 13.4% 15.9% (250 bps) Income from Operations $150,577 $130,548 15.3% $508,475 $722,763 (29.6%) Adjusted Operating Margin % 37.9% 33.4% 450 bps 33.5% 40.2% (670 bps) Depreciation and Amortization $5,764 $6,384 (9.7%) $25,314 $24,508 3.3% Total Assets $2,946,409 $2,550,010 15.5% $2,946,409 $2,550,010 15.5% Average Headcount 6,555 7,154 (8.4%) 6,811 7,354 (7.4%) (1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.


 
Q4 2020 Global Forwarding Results Three Months Ended December 31 Twelve Months Ended December 31 $ in thousands 2020 2019 % Change 2020 2019 % Change Total Revenues $1,030,364 $600,168 71.7% $3,100,525 $2,327,913 33.2% Total Adjusted Gross Profits(1) $180,057 $128,989 39.6% $628,988 $533,976 17.8% Adjusted Gross Profit Margin % 17.5% 21.5% (400 bps) 20.3% 22.9% (260 bps) Income from Operations $58,480 $15,030 289.1% $175,513 $80,527 118.0% Adjusted Operating Margin % 32.5% 11.7% 2,080 bps 27.9 % 15.1 % 1,280 bps Depreciation and Amortization $6,810 $9,293 (26.7%) $34,550 $36,720 (5.9%) Total Assets $1,392,411 $1,021,592 36.3% $1,392,411 $1,021,592 36.3% Average Headcount 4,626 4,824 (4.1%) 4,708 4,766 (1.2%) (1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.


 
Q4 2020 All Other and Corporate Results Three Months Ended December 31 Twelve Months Ended December 31 $ in thousands 2020 2019 % Change 2020 2019 % Change Total Revenues $429,414 $404,611 6.1% $1,794,028 $1,697,903 5.7% Total Adjusted Gross Profits(1) $63,707 $59,233 7.6% $266,178 $254,965 4.4% Income from Operations ($2,255) ($8,772) NM ($10,720) ($13,314) NM Depreciation and Amortization $12,086 $9,650 25.2% $41,863 $39,221 6.7% Total Assets $805,438 $1,069,458 (24.7%) $805,438 $1,069,458 (24.7%) Average Headcount 3,610 3,562 1.3% 3,600 3,431 4.9% (1) Adjusted gross profits is a non-GAAP financial measure explained later in this release. The difference between adjusted gross profits and gross profits is not material.


 
Non-GAAP Reconciliations Three Months Ended December 31 Twelve Months Ended December 31 2020 2019 2020 2019 Revenues: Transportation $ 4,311,852 $ 3,570,405 $ 15,147,562 $ 14,322,295 Sourcing 237,600 222,921 1,059,544 987,213 Total Revenues 4,549,452 3,793,326 16,207,106 15,309,508 Costs and expenses: Purchased transportation and related services 3,693,254 3,013,200 12,834,608 11,839,433 Purchased products sourced for resale 215,620 201,263 960,241 883,765 Direct internally developed software amortization 4,510 3,366 16,634 11,492 Total direct costs 3,913,384 3,217,829 13,811,483 12,734,690 Gross profit & Gross profit margin 636,068 14.0 % 575,497 15.2 % 2,395,623 14.8 % 2,574,818 16.8 % Plus: Direct internally developed software amortization 4,510 3,366 16,634 11,492 Adjusted gross profit / Adjusted gross profit margin $ 640,578 14.1 % $ 578,863 15.3 % $ 2,412,257 14.9 % $ 2,586,310 16.9 % Our adjusted gross profit and adjusted gross profit margin are non-GAAP financial measures. Adjusted gross profit is calculated as gross profit excluding amortization of internally developed software utilized to directly serve our customers and contracted carriers. Adjusted gross profit margin is calculated as adjusted gross profit divided by total revenues. We believe adjusted gross profit and adjusted gross profit margin are useful measures of our ability to source, add value, and sell services and products that are provided by third parties, and we consider adjusted gross profit to be a primary performance measurement. The reconciliation of gross profit to adjusted gross profit and gross profit margin to adjusted gross profit margin are presented below (in thousands):


 
Non-GAAP Reconciliations Three Months Ended December 31 Twelve Months Ended December 31, 2020 2019 2020 2019 Total Revenues $ 4,549,452 $ 3,793,326 $ 16,207,106 $ 15,309,508 Operating income 206,802 136,806 673,268 789,976 Operating margin 4.5 % 3.6 % 4.2 % 5.2 % Adjusted gross profit $ 640,578 $ 578,863 $ 2,412,257 $ 2,586,310 Operating income 206,802 136,806 673,268 789,976 Adjusted operating margin 32.3 % 23.6 % 27.9 % 30.5 % Our adjusted operating margin is a non-GAAP financial measure calculated as operating income divided by adjusted gross profit. We believe adjusted operating margin is a useful measure of our profitability in comparison to our adjusted gross profit which we consider a primary performance metric as discussed above. The reconciliation of operating margin to adjusted operating margin is presented below:


 
23 Thank you