chrw-20200428
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K

CURRENT REPORT
PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

Date of Report: April 28, 2020
(Date of earliest event reported)
chrw-20200428_g1.jpg
C.H. ROBINSON WORLDWIDE, INC.
(Exact name of registrant as specified in its charter)

Commission File Number: 000-23189
Delaware 41-1883630
(State or other jurisdiction of
incorporation or organization)
 
(I.R.S. Employer
Identification No.)

14701 Charlson Road
Eden Prairie, Minnesota 55347
(Address of principal executive offices, including zip code)

Registrant's telephone number, including area code: 952-937-8500

Not Applicable
(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.10 par valueCHRWNasdaq Global Select Market

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐




Item 2.02 Results of Operations and Financial Condition.

The following information is being "furnished" in accordance with the General Instruction B.2 of Form 8-K and shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or otherwise subject to the liabilities of that section, nor shall it be deemed to be incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as expressly set forth by specific reference in such filing.

Furnished herewith as Exhibits 99.1 and 99.2, respectively, and incorporated by reference herein are the text of C.H. Robinson Worldwide, Inc.'s announcement regarding its financial results for the quarter ended March 31, 2020 and its earnings conference call slides.


Item 9.01 Financial Statements and Exhibits.

(d) Exhibits

Number  Description
99.1  
99.2  
104The cover page from the Current Report on Form 8-K formatted in Inline XBRL




SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

C.H. ROBINSON WORLDWIDE, INC.
By:/s/ Ben G. Campbell
Ben G. Campbell
Chief Legal Officer and Secretary
Date: April 28, 2020




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C.H. Robinson
14701 Charlson Rd.
Eden Prairie, MN 55347
www.chrobinson.com

FOR INQUIRIES, CONTACT:
Robert Houghton, VP of Corporate Finance

FOR IMMEDIATE RELEASE

C.H. Robinson Reports 2020 First Quarter Results
MINNEAPOLIS, MN, April 28, 2020 - C.H. Robinson Worldwide, Inc. (“C.H. Robinson”) (Nasdaq: CHRW) today reported financial results for the quarter ended March 31, 2020.
First Quarter Key Metrics:
•Total revenues increased 1.4 percent to $3.8 billion
•Net revenues decreased 16.3 percent to $568.0 million
•Income from operations decreased 51.3 percent to $109.4 million
•Operating margin decreased 1,380 basis points to 19.3 percent
•Diluted earnings per share (EPS) decreased 50.9 percent to $0.57
•Cash flow from operations decreased 77.2 percent to $58.5 million

“Since the beginning of the COVID-19 pandemic, C.H. Robinson has focused on three key pillars as guideposts for our decision making: ensuring the health and safety of our employees, providing supply chain continuity for our customers and carriers, and protecting the economic security of our people to the greatest extent possible,” said Bob Biesterfeld, Chief Executive Officer of C.H. Robinson.
Biesterfeld continued, “We continue to have a strong balance sheet and exited the first quarter with over $1.2 billion of liquidity. We remain committed to maintaining our quarterly dividend, and we believe we are well positioned to weather the economic uncertainty in the months ahead.”

1

First Quarter Results Summary
•Total revenues increased 1.4 percent to $3.8 billion, driven primarily by higher volume in truckload and less than truckload (“LTL”), mostly offset by lower pricing in truckload.
•Net revenues decreased 16.3 percent to $568.0 million, primarily driven by lower margin in truckload services.
•Operating expenses increased 0.9 percent to $458.5 million. Personnel expenses decreased 2.9 percent to $330.2 million, driven primarily by declines in performance-based compensation. Average headcount increased 0.4 percent, with acquisitions contributing approximately 2.0 percentage points of growth. Selling, general and administrative (“SG&A”) expenses increased 12.4 percent to $128.3 million. The largest contributors to the higher SG&A expense increase were increased technology spending and purchased services related to accelerating our growth and cost savings initiatives.
•Income from operations totaled $109.4 million, down 51.3 percent from last year due to declining net revenues and increased SG&A expenses. Operating margin of 19.3 percent declined 1,380 basis points.
•Interest and other expenses totaled $15.2 million, which primarily consists of interest expense. Interest expense decreased by $1.1 million versus last year. The first quarter also included a $2.9 million unfavorable impact from currency revaluation.
•The effective tax rate in the quarter was 17.1 percent compared to 22.0 percent last year. The lower effective tax rate was due primarily to the tax benefit related to stock-based compensation.
•Net income totaled $78.1 million, down 51.7 percent from a year ago. Diluted EPS of $0.57 decreased 50.9 percent.


North American Surface Transportation Results
Summarized financial results of our NAST segment are as follows (dollars in thousands):

Three Months Ended March 31,
20202019% change
Total revenues$2,823,745  $2,796,784  1.0 %
Net revenues372,778  486,550  (23.4)%
Income from operations98,526  211,283  (53.4)%


First quarter total revenues for C.H. Robinson's NAST segment totaled $2.8 billion, an increase of 1.0 percent over the prior year, primarily driven by increased truckload and LTL volumes. NAST net revenues decreased 23.4 percent in the quarter to $372.8 million, with the March 2020 acquisition of Prime Distribution Services (“Prime”) contributing 1.0 percentage point of net revenue growth in the quarter. Net revenues in truckload decreased 32.1 percent, less than truckload net revenues decreased 2.3 percent, and
2

intermodal net revenues increased 22.4 percent versus the year-ago period. Excluding the impact of the change in fuel prices, average North America truckload rate per mile charged to customers decreased approximately 8.5 percent in the quarter, while truckload transportation cost per mile decreased approximately 2.5 percent. Truckload volume increased 7.5 percent in the quarter, and LTL volumes grew 7.5 percent, both representing market share gains in the quarter. Intermodal volumes grew 8 percent versus the prior year. Operating expenses decreased 0.4 percent due to decreased personnel expenses, mostly offset by increased SG&A expenses. Income from operations decreased 53.4 percent to $98.5 million, and operating margin declined 1,700 basis points to 26.4 percent. NAST average headcount was down 5.2 percent in the quarter, with Prime contributing 2.0 percentage points of growth.


Global Forwarding Results
Summarized financial results of our Global Forwarding segment are as follows (dollars in thousands):

Three Months Ended March 31,
20202019% change
Total revenues$530,384  $537,567  (1.3)%
Net revenues128,314  127,236  0.8 %
Income from operations11,959  14,203  (15.8)%


First quarter total revenues for the Global Forwarding segment decreased 1.3 percent to $530.4 million, primarily driven by lower volumes in ocean and air. Net revenues increased 0.8 percent in the quarter to $128.3 million, with the 2019 acquisition of The Space Cargo Group (“Space Cargo”) contributing 2 percentage points of net revenue growth. Ocean net revenues decreased 2.3 percent driven primarily by a 3.0 percent decline in volumes. Net revenues in air increased 2.8 percent driven by higher pricing, partially offset by an 8.0 percent decline in shipments. Customs net revenues decreased 3.1 percent, primarily driven by a 2.5 percent reduction in transaction volume. Operating expenses increased 2.9 percent, primarily driven by increased SG&A expenses. First quarter average headcount increased 2.5 percent, with Space Cargo contributing 2.0 percentage points to the growth. Income from operations decreased 15.8 percent to $12.0 million, and operating margin declined 190 basis points to 9.3 percent in the quarter.


3

All Other and Corporate Results

Total revenues and net revenues for Robinson Fresh, Managed Services and Other Surface Transportation are summarized as follows (dollars in thousands):

Three Months Ended March 31,
20202019% change
Total revenues$450,879  $416,859  8.2 %
Net revenues:
Robinson Fresh27,458  28,658  (4.2)%
Managed Services22,527  20,312  10.9 %
Other Surface Transportation16,876  16,044  5.2 %


First quarter Robinson Fresh net revenues decreased 4.2 percent to $27.5 million, primarily due to a 2.5 percent decrease in case volume and a decline in margin. Managed Services net revenues increased 10.9 percent in the quarter. Other Surface Transportation net revenues increased 5.2 percent to $16.9 million, with the 2019 acquisition of Dema Service contributing 8.5 percentage points of net revenue growth. Europe truckload volume was up 13 percent in the quarter.


Other Income Statement Items
The first quarter effective tax rate was 17.1 percent, down from 22.0 percent last year. The lower effective tax rate was due primarily to the tax benefit related to stock-based compensation. We expect our 2020 full-year effective tax rate to be on the lower end of the 22 to 24 percent range that we provided in late January.
Interest and other expenses totaled $15.2 million, which primarily consists of interest expense. Interest expense decreased by $1.1 million versus last year driven by a lower average debt balance. The first quarter also included a $2.9 million unfavorable impact from currency revaluation.
Diluted weighted average shares outstanding in the quarter were down 2.1 percent due primarily to share repurchases.


4

Cash Flow Generation and Capital Distribution
Cash from operations totaled $58.5 million in the first quarter, down 77.2 percent versus the prior year, due to unfavorable changes in working capital and decreased earnings.
In the first quarter, $152.2 million was returned to shareholders, with $69.9 million in cash dividends and $82.4 million in share repurchases.
Capital expenditures totaled $14.7 million in the quarter. We continue to expect full-year 2020 capital expenditures to be between $60 and $70 million, with the majority dedicated to technology.


Outlook
“While the situation remains fluid, one thing is certain: we are committed to our vital role in the global supply chain by delivering critical and essential goods and services – especially in this time of crisis. We will continue to make measured and thoughtful decisions that are in the best interest of our employees, customers, contract carriers, our company and the communities where we live and work while remaining true to the values and pillars that guide all of our business decisions,” Biesterfeld stated.




5

About C.H. Robinson
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $20 billion in freight under management and 18 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 119,000 customers and 78,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees. For more information, visit us at www.chrobinson.com (Nasdaq: CHRW).

Except for the historical information contained herein, the matters set forth in this release are forward-looking statements that represent our expectations, beliefs, intentions or strategies concerning future events. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience or our present expectations, including, but not limited to, such factors such as changes in economic conditions, including uncertain consumer demand; changes in market demand and pressures on the pricing for our services; competition and growth rates within the third party logistics industry; freight levels and increasing costs and availability of truck capacity or alternative means of transporting freight; changes in relationships with existing contracted truck, rail, ocean, and air carriers; changes in our customer base due to possible consolidation among our customers; our ability to successfully integrate the operations of acquired companies with our historic operations; risks associated with litigation, including contingent auto liability and insurance coverage; risks associated with operations outside of the United States; risks associated with the potential impact of changes in government regulations; risks associated with the produce industry, including food safety and contamination issues; fuel price increases or decreases, or fuel shortages; cyber-security related risks; the impact of war on the economy; changes to our capital structure; risks related to the elimination of LIBOR; changes due to catastrophic events including pandemics such as COVID-19; and other risks and uncertainties detailed in our Annual and Quarterly Reports.

Any forward-looking statement speaks only as of the date on which such statement is made, and we undertake no obligation to update such statement to reflect events or circumstances arising after such date. All remarks made during our financial results conference call will be current at the time of the call, and we undertake no obligation to update the replay.

Conference Call Information:
C.H. Robinson Worldwide First Quarter 2020 Earnings Conference Call
Wednesday, April 29, 2020; 8:30 a.m. Eastern Time
Presentation slides and a simultaneous live audio webcast of the conference call may be accessed through the Investor Relations link on C.H. Robinson’s website at www.chrobinson.com.
To participate in the conference call by telephone, please call ten minutes early by dialing: 877-269-7756
International callers dial +1-201-689-7817

We invite call participants to submit questions in advance of the conference call, and we will respond to as many of the questions as we can in the time allowed. To submit your question(s) in advance of the call, please email [email protected].




6

Summarized Financial Results
($ in thousands, except per share data)

This table of summary results presents our service line net revenues consistent with our historical presentation and is on an enterprise basis. The service line net revenues in the table differ from the service line net revenues discussed within the segments as our segments have revenues from multiple service lines.

Three Months Ended March 31,
20202019% change
Total revenues$3,805,008  $3,751,210  1.4 %
Net revenues:
  Transportation
     Truckload$264,926  $377,993  (29.9)%
     LTL113,909  116,229  (2.0)%
     Intermodal7,553  6,076  24.3 %
     Ocean69,902  71,533  (2.3)%
     Air28,338  27,582  2.7 %
     Customs21,193  21,878  (3.1)%
     Other logistics services36,184  30,385  19.1 %
     Total transportation542,005  651,676  (16.8)%
  Sourcing25,948  27,124  (4.3)%
Total net revenues567,953  678,800  (16.3)%
Operating expenses458,513  454,250  0.9 %
Income from operations109,440  224,550  (51.3)%
Net income$78,146  $161,788  (51.7)%
Diluted EPS$0.57  $1.16  (50.9)%


Our total revenues represent the total dollar value of services and goods we sell to our customers. Net revenues are a non-GAAP financial measure calculated as total revenues less the cost of purchased transportation and related services and the cost of purchased products sourced for resale. We believe net revenues are a useful measure of our ability to source, add value, and sell services and products that are provided by third parties, and we consider net revenues to be our primary performance measurement. Accordingly, the discussion of our results of operations often focuses on the changes in our net revenues. The reconciliation of total revenues to net revenues is presented below (in thousands):

 Three Months Ended March 31,
20202019
Revenues:
Transportation$3,542,118  $3,504,932  
Sourcing262,890  246,278  
Total revenues3,805,008  3,751,210  
Costs and expenses:
Purchased transportation and related services3,000,113  2,853,256  
Purchased products sourced for resale236,942  219,154  
Total costs and expenses3,237,055  3,072,410  
Net revenues$567,953  $678,800  
7


Condensed Consolidated Statements of Income
(unaudited, in thousands, except per share data)

Three Months Ended March 31,
20202019
Revenues:
 Transportation$3,542,118  $3,504,932  
 Sourcing262,890  246,278  
   Total revenues3,805,008  3,751,210  
Costs and expenses:
 Purchased transportation and related services3,000,113  2,853,256  
 Purchased products sourced for resale236,942  219,154  
 Personnel expenses330,220  340,098  
 Other selling, general, and administrative expenses128,293  114,152  
   Total costs and expenses3,695,568  3,526,660  
Income from operations109,440  224,550  
Interest and other expense(15,228) (17,140) 
Income before provision for income taxes94,212  207,410  
Provision for income taxes16,066  45,622  
Net income$78,146  $161,788  
Net income per share (basic)$0.58  $1.17  
Net income per share (diluted)$0.57  $1.16  
Weighted average shares outstanding (basic)135,474  137,854  
Weighted average shares outstanding (diluted)135,969  138,955  

8

Business Segment Information
(unaudited, dollars in thousands)

NASTGlobal Forwarding
All
Other and Corporate
Consolidated
Three Months Ended March 31, 2020
Total revenues$2,823,745  $530,384  $450,879  $3,805,008  
Net revenues372,778  128,314  66,861  567,953  
Income (loss) from operations98,526  11,959  (1,045) 109,440  
Depreciation and amortization5,254  9,149  9,990  24,393  
Total assets (1)
2,942,719  934,625  970,976  4,848,320  
Average headcount7,038  4,824  3,588  15,450  
NASTGlobal Forwarding
All
Other and Corporate
Consolidated
Three Months Ended March 31, 2019
Total revenues$2,796,784  $537,567  $416,859  $3,751,210  
Net revenues486,550  127,236  65,014  678,800  
Income (loss) from operations211,283  14,203  (936) 224,550  
Depreciation and amortization6,259  8,926  9,375  24,560  
Total assets (1)
2,693,668  1,001,881  1,001,895  4,697,444  
Average headcount7,424  4,707  3,250  15,381  

____________________________________________
(1) All cash and cash equivalents are included in All Other and Corporate.

9

Condensed Consolidated Balance Sheets
(unaudited, in thousands)

March 31, 2020December 31, 2019
Assets
   Current assets:
     Cash and cash equivalents$294,572  $447,858  
     Receivables, net of allowance for credit loss2,092,613  1,974,381  
     Contract assets, net of allowance for credit loss123,558  132,874  
Prepaid expenses and other95,896  85,005  
        Total current assets2,606,639  2,640,118  
 
  Property and equipment, net211,799  208,423  
Right-of-use lease assets345,908  310,860  
  Intangible and other assets1,683,974  1,481,659  
Total assets$4,848,320  $4,641,060  
Liabilities and stockholders’ investment
  Current liabilities:
     Accounts payable and outstanding checks$1,150,554  $1,062,835  
     Accrued expenses:
        Compensation88,528  112,784  
        Transportation expense93,900  101,194  
        Income taxes14,473  12,354  
        Other accrued liabilities65,930  62,706  
Current lease liabilities70,423  61,280  
Current portion of debt320,917  142,885  
        Total current liabilities1,804,725  1,556,038  
Long-term debt1,092,660  1,092,448  
Noncurrent lease liabilities286,210  259,444  
Noncurrent income taxes payable21,576  22,354  
Deferred tax liabilities55,766  39,776  
  Other long-term liabilities265  270  
Total liabilities3,261,202  2,970,330  
Total stockholders’ investment1,587,118  1,670,730  
Total liabilities and stockholders’ investment$4,848,320  $4,641,060  

10

Condensed Consolidated Statements of Cash Flow
(unaudited, in thousands, except operational data)

Three Months Ended March 31,
20202019
Operating activities:
Net income$78,146  $161,788  
Adjustments to reconcile net income to net cash provided by operating activities:
 Depreciation and amortization24,393  24,560  
 Provision for credit losses5,675  1,774  
 Stock-based compensation11,397  17,123  
 Deferred income taxes1,622  (364) 
 Excess tax benefit on stock-based compensation(3,737) (4,458) 
Other operating activities788  576  
Changes in operating elements, net of acquisitions:
Receivables(133,142) 117,720  
Contract assets 8,713  (5,921) 
Prepaid expenses and other(11,038) (6,367) 
Accounts payable and outstanding checks98,946  (10,742) 
Accrued compensation(23,879) (87,259) 
Accrued transportation expenses(7,294) 7,331  
Accrued income taxes5,196  39,078  
Other accrued liabilities1,829  1,801  
Other assets and liabilities884  291  
Net cash provided by operating activities58,499  256,931  
Investing activities:
Purchases of property and equipment(7,841) (8,619) 
Purchases and development of software(6,862) (5,246) 
Acquisitions, net of cash acquired(223,617) (44,143) 
Other investing activities—  8  
Net cash used for investing activities(238,320) (58,000) 
Financing activities:
Proceeds from stock issued for employee benefit plans11,269  19,615  
Net repurchases of common stock(82,358) (79,666) 
Cash dividends(69,871) (69,742) 
Proceeds from short-term borrowings765,600  14,000  
Payments on short-term borrowings(587,600) (19,000) 
Net cash used for financing activities37,040  (134,793) 
Effect of exchange rates on cash(10,505) 2,720  
Net change in cash and cash equivalents(153,286) 66,858  
Cash and cash equivalents, beginning of period447,858  378,615  
Cash and cash equivalents, end of period$294,572  $445,473  
As of March 31,
Operational Data:20202019
Employees 15,474  15,514  

Source: C.H. Robinson
CHRW-IR
11
Earnings Conference Call – First Quarter 2020 April 29, 2020 Bob Biesterfeld, CEO Mike Zechmeister, CFO Bob Houghton, VP of Corporate Finance 1

 
Safe Harbor Statement Except for the historical information contained herein, the matters set forth in this presentation and the accompanying earnings release are forward-looking statements that represent our expectations, beliefs, intentions or strategies concerning future events. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience or our present expectations, including, but not limited to such factors as changes in economic conditions, including uncertain consumer demand; changes in market demand and pressures on the pricing for our services; competition and growth rates within the third party logistics industry; freight levels and increasing costs and availability of truck capacity or alternative means of transporting freight; changes in relationships with existing contracted truck, rail, ocean, and air carriers; changes in our customer base due to possible consolidation among our customers; our ability to successfully integrate the operations of acquired companies with our historic operations; risks associated with litigation, including contingent auto liability and insurance coverage; risks associated with operations outside of the United States; risks associated with the potential impact of changes in government regulations; risks associated with the produce industry, including food safety and contamination issues; fuel price increases or decreases, or fuel shortages; cyber-security related risks; the impact of war on the economy; changes to our capital structure; risks related to the elimination of LIBOR; changes due to catastrophic events including pandemics such as COVID-19; and other risks and uncertainties detailed in our Annual and Quarterly Reports. 2 2

 
Q1 2020 Opening Remarks ▪ Three key pillars as guideposts for our decision-making: ▪ Ensuring the health and safety of our employees ▪ Providing supply chain continuity for our customers and carriers ▪ Protecting the economic security of our people to the greatest extent possible ▪ High-single-digit truckload volume increase in Q1 while industry volumes were down high-single digits ▪ Over $1.2 billion of liquidity 3 3

 
Results Q1 2020 in thousands, except per share amounts and headcount Three Months Ended March 31 2020 2019 % Change Total Revenues $3,805,008 $3,751,210 1.4% Total Net Revenues $567,953 $678,800 (16.3%) Net Revenue Margin % 14.9% 18.1% (320 bps) Personnel Expenses $330,220 $340,098 (2.9%) Selling, General, and Admin $128,293 $114,152 12.4% Income from Operations $109,440 $224,550 (51.3%) Operating Margin % 19.3% 33.1% (1,380 bps) Depreciation and Amortization $24,393 $24,560 (0.7%) Net Income $78,146 $161,788 (51.7%) Earnings Per Share (Diluted) $0.57 $1.16 (50.9%) Average Headcount 15,450 15,381 0.4% ▪ Decline in net revenues driven primarily by margin compression in truckload ▪ Decrease in personnel expenses driven by a decline in variable compensation expense ▪ The largest contributors to the higher SG&A expense were increased technology spending and purchased services related to accelerating our growth and cost savings initiatives 4 4

 
Q1 2020 Other Income Statement Items ▪ Q1 effective tax rate of 17.1% vs. 22.0% in Q1 2019 ▪ Lower tax rate due to benefit from stock-based compensation ▪ Expect full-year 2020 effective tax rate to be on the lower end of the 22.0-24.0% range ▪ $2.9 million unfavorable impact from currency revaluation, versus a $5.0 million unfavorable impact in Q1 2019 ▪ Interest expense declined by $1.1 million versus Q1 2019 due to lower average debt balance ‹#› 5

 
Q1 2020 Cash Flow and Capital Distribution Cash Flow from Operations Capital Distribution (77.2%) 4.0% $256.9M $146.4M $152.2M Share Repurchases Cash Dividends $58.5M Q1 2019 Q1 2020 Q1 2019 Q1 2020 ▪ $198.4 million decrease in cash flow ▪ $152.2 million returned to shareholders primarily driven by changes in ▪ $69.9 million in cash dividends working capital and lower net income ▪ $82.4 million in share repurchases ▪ $14.7 million in capital expenditures ▪ 1,161,896 shares repurchased ▪ Expect full-year 2020 capital in the first quarter at an expenditures to be $60-70 million average price of $70.88 per share ‹#› 6 ◦ Dividend payout ratio of

 
Q1 2020 Balance Sheet in thousands March 31, March 31, 2020 2019 % Change Accounts Receivable, Net(1) $2,216,171 $2,223,487 (0.3%) Accounts Payable(2) $1,244,454 $1,186,658 4.9% Net Operating Working Capital(3) $971,717 $1,036,829 (6.3%) ▪ Total debt balance $1.41 billion ▪ $600 million senior unsecured notes maturing April 2028, 4.20% coupon ▪ $500 million private placement debt, 4.28% average coupon ▪ $175M maturing in August 2023, $150M maturing in August 2028 and $175M maturing in August 2033 ▪ $250 million accounts receivable securitization debt facility maturing December 2020, 2.06% average interest rate (one-month LIBOR + 65 bps) ▪ $71 million drawn on credit facility maturing October 2023, 2.39% average interest rate (one-month LIBOR + 113 bps) ▪ 3.9% weighted average interest rate in the quarter (1) Accounts receivable amount includes contract assets. (2) Accounts payable amount includes outstanding checks and accrued transportation expense. ‹#› (3) Net operating working capital is defined as net accounts receivable less accounts payable. 7

 
NAST Truckload Cost and Price Change(1)(2) 25% 20% 15% 10% 5% 0% -5% -10% YoY Price Change YoY Cost Change -15% YO Y % CHANGE IN COST AND PRICE -20% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 NAST Q1 Truckload ▪ 65% / 35% truckload contractual to transactional volume mix Volume(2) 7.5% ▪ Average routing guide depth from Managed Services business Pricing(2)(3)(4) (8.5%) of 1.2 for the fifth consecutive quarter Cost(2)(3)(4) (2.5%) Net Revenue (1) North American Surface Transportation ("NAST") truckload cost and price change chart represents Margin truckload shipments in North America. (2) Growth rates are rounded to the nearest 0.5 percent. ‹#› 8 (3) Pricing and cost measures exclude the estimated impact of the change in fuel prices. (4) Represents price and cost YoY change for North America shipments across all segments.

 
Q1 2020 NAST Results by Service Line Truckload, Less Than Truckload and Intermodal in thousands Three Months Ended March 31 ▪ Net revenue margin Net Revenues 2020 2019 % Change compression in truckload Truckload $243,686 $359,031 (32.1%) and LTL LTL $112,330 $114,918 (2.3%) Intermodal $7,312 $5,976 22.4% ▪ Added 4,000 new carriers Other $9,450 $6,625 42.6% in the quarter Total Net Revenues $372,778 $486,550 (23.4%) Net Revenue Margin % 13.2% 17.4% (420 bps) ▪ Prime Distribution integration is going well Truckload LTL Intermodal ▪ Prime Distribution Pricing(1)(2) Cost(1)(2) acquisition net revenue (3) Volume impact to NAST : Net Revenue ▪ LTL +2 ppts Margin ▪ Total NAST +1 ppt (1) Represents price and cost YoY change for North America shipments across all segments. (2) Pricing and cost measures exclude the estimated impact of the change in fuel prices. ‹#› 9 (3) Growth rates are rounded to the nearest percent.

 
Q1 2020 NAST Operating Income Operating Income Operating Margin % (53.4%) (1,700 bps) $211.3M 43.4% 26.4% $98.5M Q1 2019 Q1 2020 Q1 2019 Q1 2020 ▪ Decreased net revenues ▪ Average headcount decreased 5.2 percent ▪ Prime Distribution acquisition contributed 2.0 percentage points to NAST headcount growth(1) ▪ Lower variable compensation and increased SG&A expenses ‹#› 10 (1) Growth rates are rounded to the nearest 0.5 percent.

 
Q1 2020 Global Forwarding Results by Service Line Ocean, Air and Customs in thousands Three Months Ended March 31 ▪ Ocean and customs net Net Revenues 2020 2019 % Change revenue declines due to Ocean $69,810 $71,457 (2.3%) lower pricing and volume Air $26,877 $26,136 2.8% ▪ Air net revenue increase Customs $21,193 $21,877 (3.1%) due to higher pricing Other $10,434 $7,766 34.4% ▪ Space Cargo acquisition net Total Net Revenues $128,314 $127,236 0.8% revenue impact to Global (1) Net Revenue Margin % 24.2% 23.7% 50 bps Forwarding : ▪ Ocean +2 ppts Ocean Air ▪ Air +3 ppts Pricing ▪ Customs +1 ppt Volume ▪ Total GF +2 ppts Net Revenue Margin (1) Growth rates are rounded to the nearest percent. ‹#› 11

 
Q1 2020 Global Forwarding Operating Income Operating Income Operating Margin % (15.8%) (190 bps) $14.2M 11.2% $12.0M 9.3% Q1 2019 Q1 2020 Q1 2019 Q1 2020 ▪ Modest increase in net revenues ▪ 2.5 percent increase in average headcount ▪ Space Cargo acquisition contributed 2.0 percentage points to Global Forwarding headcount growth(1) ▪ Increased SG&A expenses ‹#› 12 (1) Growth rates are rounded to the nearest 0.5 percent.

 
Q1 2020 All Other and Corporate Results Robinson Fresh, Managed Services and Other Surface Transportation in thousands Three Months Ended March 31 Net Revenues 2020 2019 % Change Robinson Fresh $27,458 $28,658 (4.2%) Managed Services $22,527 $20,312 10.9% Other Surface Transportation $16,876 $16,044 5.2% Total $66,861 $65,014 2.8% Robinson Fresh ▪ Case volume decline of 2.5 percent(1) Managed Services ▪ Over $4 billion in annual freight under management Other Surface Transportation ▪ Dema Service acquisition added 8.5 percentage points of net revenue growth(1) ▪ 13 percent increase in Europe truckload volume ‹#› 13 (1) Growth rates are rounded to the nearest 0.5 percent.

 
Final Comments ▪ Continue to monitor impacts of COVID-19 ▪ Balancing cost reductions with continued investment in technology ▪ Committed to our vital role in the global supply chain, especially in this time of crisis ‹#› 14

 
Appendix 15

 
Q1 2020 Transportation Results(1) in thousands Three Months Ended March 31 Transportation 2020 2019 % Change Total Revenues $3,542,118 $3,504,932 1.1% Total Net Revenues $542,005 $651,676 (16.8%) Net Revenue Margin % 15.3% 18.6% (330 bps) Transportation Net Revenue Margin % 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Q1 17.2% 16.9% 16.3% 15.3% 16.8% 19.7% 17.3% 16.4% 18.6% 15.3% Q2 16.2% 14.9% 15.4% 16.0% 17.5% 19.3% 16.2% 16.2% 18.3% Q3 16.4% 15.6% 15.0% 16.2% 18.4% 17.6% 16.4% 16.6% 16.9% Q4 16.3% 15.8% 15.1% 15.9% 19.0% 17.2% 16.6% 17.7% 15.6% Total 16.5% 15.8% 15.4% 15.9% 17.9% 18.4% 16.6% 16.7% 17.3% ‹#› 16 (1) Includes results across all segments.

 
Q1 2020 NAST Results in thousands, except headcount Three Months Ended March 31 2020 2019 % Change Total Revenues $2,823,745 $2,796,784 1.0% Total Net Revenues $372,778 $486,550 (23.4%) Net Revenue Margin % 13.2% 17.4% (420 bps) Income from Operations $98,526 $211,283 (53.4%) Operating Margin % 26.4% 43.4% (1,700 bps) Depreciation and Amortization $5,254 $6,259 (16.1%) Total Assets $2,942,719 $2,693,668 9.2% Average Headcount 7,038 7,424 (5.2%) ‹#› 17

 
Q1 2020 Global Forwarding Results in thousands, except headcount Three Months Ended March 31 2020 2019 % Change Total Revenues $530,384 $537,567 (1.3%) Total Net Revenues $128,314 $127,236 0.8% Net Revenue Margin % 24.2% 23.7% 50 bps Income from Operations $11,959 $14,203 (15.8%) Operating Margin % 9.3 % 11.2 % (190 bps) Depreciation and Amortization $9,149 $8,926 2.5% Total Assets $934,625 $1,001,881 (6.7%) Average Headcount 4,824 4,707 2.5% ‹#› 18

 
Q1 2020 All Other and Corporate Results in thousands, except headcount Three Months Ended March 31 2020 2019 % Change Total Revenues $450,879 $416,859 8.2% Total Net Revenues $66,861 $65,014 2.8% Income from Operations ($1,045) ($936) NM Depreciation and Amortization $9,990 $9,375 6.6% Total Assets $970,976 $1,001,895 (3.1%) Average Headcount 3,588 3,250 10.4% ‹#› 19

 
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