Exhibit 99.1
Crawford & Company®
5335 Triangle Parkway
Peachtree Corners, GA 30092
FOR IMMEDIATE RELEASE
CRAWFORD & COMPANY REPORTS 2026 FIRST QUARTER RESULTS
ATLANTA, (May 4, 2026) -- Crawford & Company® (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the first quarter ended March 31, 2026.
Revenues before reimbursements decreased (1)% to $309.5 million in the 2026 first quarter from $312.0 million in the 2025 first quarter. First quarter net income was $4.9 million, or $0.10 per diluted share for CRD-A and CRD-B, compared to $6.7 million, or $0.13 per diluted share for CRD-A and CRD-B in the prior year quarter.
|
|
|
|
GAAP Consolidated Results |
|
Three Months Ended
March 31, |
(in millions, except per share amounts) |
2026 |
2025 |
Change |
Revenues before reimbursements |
$309.5 |
$312.0 |
(1)% |
Net income attributable to shareholders |
4.9 |
6.7 |
(27)% |
Diluted earnings per share CRD-A |
0.10 |
0.13 |
(23)% |
Diluted earnings per share CRD-B |
0.10 |
0.13 |
(23)% |
|
|
|
|
Non-GAAP Consolidated Results |
|
Three Months Ended
March 31, |
(in millions, except per share amounts) |
2026 |
2025 |
Change |
Revenues before reimbursements
on constant dollar basis |
$301.7 |
$312.0 |
(3)% |
Consolidated adjusted operating earnings |
13.7 |
17.8 |
(23)% |
Consolidated adjusted EBITDA |
22.4 |
26.8 |
(16)% |
Non-GAAP net income attributable to shareholders |
7.8 |
10.3 |
(24)% |
Non-GAAP diluted earnings per share CRD-A |
0.16 |
0.21 |
(24)% |
Non-GAAP diluted earnings per share CRD-B |
0.16 |
0.21 |
(24)% |
Mr. Bruce Swain, president and chief executive officer of Crawford & Company, commented, “We’ve entered 2026 with a focus on further strengthening our operating foundation, sharpening our go-to-market approach and enhancing Crawford’s leadership position in the marketplace. We saw a mixed environment in the first quarter, with revenue growth and margin improvement in our International Operations tempered by lower claims activity in U.S. Property & Casualty. Across our industry, outsourced claims activity has continued to be below historical levels, largely related to an extended period of benign weather. Despite a challenging first quarter environment, we won nearly $24 million in new and enhanced business, and our balance sheet and liquidity remain strong.”
Mr. Swain continued, “Our diverse operating structure includes non-weather businesses that provide a strong and resilient business model. We’re encouraged by the pipeline of opportunities we’re seeing and remain focused on delivering excellent service execution and client outcomes, leveraging the strength of our capabilities to attract and win new customers and capturing additional market share.”
Segment Results for the First Quarter
U.S. Property and Casualty
U.S. Property and Casualty revenues before reimbursements were $72.9 million in the first quarter of 2026, down (11.3)% from $82.2 million in the first quarter of 2025, primarily driven by continued decreases in weather-driven services within Claims Solutions and Catastrophe Services.
The segment had operating earnings of $7.6 million in the 2026 first quarter, decreasing from $9.8 million in the first quarter of 2025. The operating margin was 10.4% in the 2026 quarter, compared with 11.9% in the 2025 quarter. The decrease in operating earnings was primarily driven by the reduction in revenues as compared to the prior year quarter.
Broadspire
Broadspire segment revenues before reimbursements were $104.8 million in the 2026 first quarter, increasing 1.0% from $103.7 million in the 2025 first quarter driven by increases in disability claims.
Broadspire operating earnings were $10.9 million in the first quarter of 2026, representing an operating margin of 10.4% , decreasing from $12.0 million, or 11.6% of revenues in the 2025 period. The decrease was primarily due to a shift in product mix and an increase in employees and average wages.
International Operations
International Operations revenues before reimbursements were $131.9 million in the first quarter of 2026, up 4.5% from $126.2 million in the same period of 2025. Excluding foreign exchange rate benefits of $7.8 million, revenues would have been $124.0 million for the 2026 first quarter, reflecting declines in higher value third party administration claims in the U.K. and reduced flood-related revenues in the Middle East.
Operating earnings were $4.0 million in the 2026 first quarter, increasing from $2.2 million in the 2025 period. The segment’s operating margin for the 2026 quarter increased to 3.0% compared with 1.8% in the 2025 quarter driven by improved operating results within Canada, Australia, and Asia, partially offset by performance in the U.K. and Latin America.
Unallocated Corporate and Shared Costs and Credits, Net
Unallocated corporate costs were $8.8 million in the first quarter of 2026, compared with $6.1 million in the same period of 2025. The increase in the 2026 first quarter was primarily driven by an increase in administrative compensation expenses and self-insurance reserves.
Selling, General, and Administrative Expenses
Selling, general, and administrative expenses (“SG&A”) increased $1.6 million, or 2.1%, in the three months ended March 31, 2026 as compared with the 2025 period. The increase was primarily due to an increase in self-insurance reserves, partially offset by a reduction in contingent earnout expenses.
Balance Sheet and Cash Flow
The Company’s consolidated cash and cash equivalents position as of March 31, 2026, totaled $54.5 million, compared with $64.1 million at December 31, 2025. The Company’s total debt outstanding as of March 31, 2026, totaled $194.1 million, compared with $189.1 million at December 31, 2025.
The Company’s operations provided $3.3 million of cash during the first three months of 2026, compared with $13.9 million used in 2025. The increase in cash provided was due primarily to timing of payments, partially offset by an increase in billed and unbilled receivables.
During the first three months of 2026, the Company repurchased 468,314 shares of CRD-A at an average per-share cost of $10.48 and 59,555 shares of CRD-B at an average per-share cost of $10.29. In the first three months of 2025, the Company did not repurchase any shares of CRD-A or CRD-B.
Conference Call
As previously announced, Crawford & Company will host a conference call on May 5, 2026, at 8:30 a.m. Eastern Time to discuss its first quarter 2026 results. The conference call can be accessed live by dialing 1-800-715-9871 and using Conference ID 7962074. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com. The call will be recorded and available for replay through May 12, 2026. You may dial 1-800-770-2030 and use passcode 7962074# to listen to the replay.
Non-GAAP Presentation
In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.
Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, non-service pension costs, income taxes and net income or loss attributable to noncontrolling interests.
Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs, income taxes and stock-based compensation expense.
Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.
Income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, and non-service pension costs are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis.
A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business:
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|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended |
|
(in thousands) |
|
March 31,
2026 |
|
|
March 31,
2025 |
|
Geographic Area |
Currency |
USD equivalent |
|
% of total |
|
|
USD equivalent |
|
% of total |
|
U.S. |
USD |
$ |
177,643 |
|
|
57.4 |
% |
|
$ |
185,862 |
|
|
59.6 |
% |
U.K. |
GBP |
|
43,163 |
|
|
13.9 |
% |
|
|
44,342 |
|
|
14.2 |
% |
Canada |
CAD |
|
23,732 |
|
|
7.7 |
% |
|
|
21,776 |
|
|
7.0 |
% |
Australia |
AUD |
|
20,745 |
|
|
6.7 |
% |
|
|
19,048 |
|
|
6.1 |
% |
Europe |
EUR |
|
17,479 |
|
|
5.6 |
% |
|
|
15,924 |
|
|
5.1 |
% |
Rest of World |
Various |
|
26,763 |
|
|
8.7 |
% |
|
|
25,080 |
|
|
8.0 |
% |
Total Revenues, before reimbursements |
$ |
309,525 |
|
|
100.0 |
% |
|
$ |
312,032 |
|
|
100.0 |
% |
|
|
|
|
|
|
|
|
|
|
|
Following is a reconciliation of consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis:
|
|
|
|
|
|
|
|
Three Months Ended |
|
(in thousands) |
March 31, 2026 |
|
March 31, 2025 |
|
Operating earnings: |
|
|
|
|
U.S. Property & Casualty |
$ |
7,616 |
|
$ |
9,780 |
|
Broadspire |
|
10,856 |
|
|
11,977 |
|
International Operations |
|
3,997 |
|
|
2,220 |
|
Unallocated corporate and shared costs, net |
|
(8,771 |
) |
|
(6,133 |
) |
Consolidated operating earnings |
|
13,698 |
|
|
17,844 |
|
(Deduct) add: |
|
|
|
|
Net corporate interest expense |
|
(2,645 |
) |
|
(3,944 |
) |
Stock option expense |
|
(186 |
) |
|
(184 |
) |
Amortization of intangible assets |
|
(1,784 |
) |
|
(1,800 |
) |
Non-service pension costs |
|
(1,976 |
) |
|
(2,333 |
) |
Contingent earnout adjustments |
|
180 |
|
|
(363 |
) |
Income tax provision |
|
(2,375 |
) |
|
(2,480 |
) |
Net income attributable to noncontrolling interests |
|
(7 |
) |
|
(56 |
) |
Net income attributable to shareholders of Crawford & Company |
$ |
4,905 |
|
$ |
6,684 |
|
|
|
|
|
|
Following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA:
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|
|
|
Three Months Ended |
|
(in thousands) |
March 31,
2026 |
|
March 31,
2025 |
|
Net income attributable to shareholders of Crawford & Company |
$ |
4,905 |
|
$ |
6,684 |
|
Add (Deduct): |
|
|
|
|
Depreciation and amortization |
|
9,589 |
|
|
9,647 |
|
Stock-based compensation |
|
1,046 |
|
|
1,390 |
|
Net corporate interest expense |
|
2,645 |
|
|
3,944 |
|
Non-service pension costs |
|
1,976 |
|
|
2,333 |
|
Contingent earnout adjustments |
|
(180 |
) |
|
363 |
|
Income tax provision |
|
2,375 |
|
|
2,480 |
|
Non-GAAP adjusted EBITDA |
$ |
22,356 |
|
$ |
26,841 |
|
|
|
|
|
|
Following is a reconciliation of operating cash flow to free cash flow for the three months ended March 31, 2026 and 2025:
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|
|
|
|
Three Months Ended |
|
(in thousands) |
March 31, 2026 |
|
|
March 31, 2025 |
|
|
Change |
|
Net Cash Provided by (Used in) Operating Activities |
$ |
3,274 |
|
|
$ |
(13,923 |
) |
|
$ |
17,197 |
|
Less: |
|
|
|
|
|
|
|
|
Property & Equipment Purchases, net |
|
(1,901 |
) |
|
|
(994 |
) |
|
|
(907 |
) |
Capitalized Software (internal and external costs) |
|
(5,958 |
) |
|
|
(8,329 |
) |
|
|
2,371 |
|
Free Cash Flow |
$ |
(4,585 |
) |
|
$ |
(23,246 |
) |
|
$ |
18,661 |
|
|
|
|
|
|
|
|
|
|
Non-GAAP consolidated results for 2026 and 2025 exclude the non-cash, after-tax adjustments for amortization of intangible assets, non-service-related pension costs, and contingent earnout adjustments.
Following are the reconciliations of GAAP Pretax Earnings, Net Income and Earnings Per Share to related non-GAAP Adjusted figures, which reflect each of 2026 and 2025 before amortization of intangible assets, non-service related pension costs and contingent earnout adjustments:
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|
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|
|
Three Months Ended March 31, 2026 |
|
(in thousands) |
Pretax earnings |
|
Net income
attributable to Crawford & Company |
|
Diluted earnings per
CRD-A
share |
|
Diluted earnings per
CRD-B
share |
|
GAAP |
$ |
7,287 |
|
$ |
4,905 |
|
$ |
0.10 |
|
$ |
0.10 |
|
Adjustments: |
|
|
|
|
|
|
|
|
Amortization of intangible assets |
|
1,784 |
|
|
1,515 |
|
|
0.03 |
|
|
0.03 |
|
Non-service pension costs |
|
1,976 |
|
|
1,575 |
|
|
0.03 |
|
|
0.03 |
|
Contingent earnout adjustments |
|
(180 |
) |
|
(180 |
) |
|
— |
|
|
— |
|
Non-GAAP Adjusted |
$ |
10,867 |
|
$ |
7,815 |
|
$ |
0.16 |
|
$ |
0.16 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
|
Three Months Ended March 31, 2025 |
|
(in thousands) |
Pretax earnings |
|
Net income
attributable to Crawford & Company |
|
Diluted earnings per
CRD-A
share |
|
Diluted earnings per
CRD-B
share |
|
GAAP |
$ |
9,220 |
|
$ |
6,684 |
|
$ |
0.13 |
|
$ |
0.13 |
|
Adjustments: |
|
|
|
|
|
|
|
|
Amortization of intangible assets |
|
1,800 |
|
|
1,489 |
|
|
0.03 |
|
|
0.03 |
|
Non-service pension costs |
|
2,333 |
|
|
1,803 |
|
|
0.04 |
|
|
0.04 |
|
Contingent earnout adjustments |
|
363 |
|
|
363 |
|
|
0.01 |
|
|
0.01 |
|
Non-GAAP Adjusted |
$ |
13,716 |
|
$ |
10,339 |
|
$ |
0.21 |
|
$ |
0.21 |
|
|
|
|
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|
Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share:
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|
Three Months Ended |
|
(in thousands) |
March 31, 2026 |
|
March 31, 2025 |
|
Weighted-Average Shares Used to Compute Basic Earnings Per Share: |
|
|
|
|
Class A Common Stock |
|
29,757 |
|
|
30,175 |
|
Class B Common Stock |
|
18,990 |
|
|
19,145 |
|
Weighted-Average Shares Used to Compute Diluted Earnings Per Share: |
|
|
|
|
Class A Common Stock |
|
30,411 |
|
|
30,706 |
|
Class B Common Stock |
|
18,990 |
|
|
19,145 |
|
|
|
|
|
|
Further information regarding the Company’s operating results for the three months ended March 31, 2026, financial position as of March 31, 2026, and cash flows for the three months ended March 31, 2026 is shown on the attached unaudited condensed consolidated financial statements.
About Crawford & Company
Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com.
TAG: Crawford-Financial, Crawford-Investor-News-and-Events
FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL HOLLY BOUDREAU AT (404) 220-4388.
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This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. |
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In Thousands, Except Per Share Amounts and Percentages)
|
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|
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|
Three Months Ended March 31, |
|
2026 |
|
|
2025 |
|
|
% Change |
|
|
|
|
|
|
|
|
|
|
|
Revenues: |
|
|
|
|
|
|
|
|
|
Revenues Before Reimbursements |
|
$ |
309,525 |
|
|
$ |
312,032 |
|
|
|
(1 |
)% |
Reimbursements |
|
|
10,601 |
|
|
|
11,307 |
|
|
|
(6 |
)% |
Total Revenues |
|
|
320,126 |
|
|
|
323,339 |
|
|
|
(1 |
)% |
|
|
|
|
|
|
|
|
|
|
Costs and Expenses: |
|
|
|
|
|
|
|
|
|
Costs of Services Provided, Before Reimbursements |
|
|
221,412 |
|
|
|
221,893 |
|
|
|
(0 |
)% |
Reimbursements |
|
|
10,601 |
|
|
|
11,307 |
|
|
|
(6 |
)% |
Total Costs of Services |
|
|
232,013 |
|
|
|
233,200 |
|
|
|
(1 |
)% |
|
|
|
|
|
|
|
|
|
|
Selling, General, and Administrative Expenses |
|
|
76,144 |
|
|
|
74,587 |
|
|
|
2 |
% |
Corporate Interest Expense, Net |
|
|
2,645 |
|
|
|
3,944 |
|
|
|
(33 |
)% |
Total Costs and Expenses |
|
|
310,802 |
|
|
|
311,731 |
|
|
|
(0 |
)% |
|
|
|
|
|
|
|
|
|
|
Other Loss, Net |
|
|
(2,037 |
) |
|
|
(2,388 |
) |
|
|
(15 |
)% |
|
|
|
|
|
|
|
|
|
|
Income Before Income Taxes |
|
|
7,287 |
|
|
|
9,220 |
|
|
|
(21 |
)% |
Provision for Income Taxes |
|
|
2,375 |
|
|
|
2,480 |
|
|
|
(4 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Income |
|
|
4,912 |
|
|
|
6,740 |
|
|
|
(27 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Income Attributable to Noncontrolling Interests |
|
|
(7 |
) |
|
|
(56 |
) |
|
|
(88 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Income Attributable to Shareholders of Crawford & Company |
|
$ |
4,905 |
|
|
$ |
6,684 |
|
|
|
(27 |
)% |
|
|
|
|
|
|
|
|
|
|
Earnings Per Share - Basic: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.10 |
|
|
$ |
0.14 |
|
|
|
(29 |
)% |
Class B Common Stock |
|
$ |
0.10 |
|
|
$ |
0.14 |
|
|
|
(29 |
)% |
|
|
|
|
|
|
|
|
|
|
Earnings Per Share - Diluted: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.10 |
|
|
$ |
0.13 |
|
|
|
(23 |
)% |
Class B Common Stock |
|
$ |
0.10 |
|
|
$ |
0.13 |
|
|
|
(23 |
)% |
|
|
|
|
|
|
|
|
|
|
Cash Dividends Per Share: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.075 |
|
|
$ |
0.070 |
|
|
|
7 |
% |
Class B Common Stock |
|
$ |
0.075 |
|
|
$ |
0.070 |
|
|
|
7 |
% |
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS
As of March 31, 2026 and December 31, 2025
(In Thousands, Except Par Values)
|
|
|
|
|
|
|
|
|
|
|
March 31, |
|
|
December 31, |
|
|
|
2026 |
|
|
2025 |
|
(In thousands, except par value amounts) |
|
(Unaudited) |
|
|
* |
|
ASSETS |
|
|
|
|
|
|
|
|
|
|
|
|
|
Current Assets: |
|
|
|
|
|
|
Cash and Cash Equivalents |
|
$ |
54,491 |
|
|
$ |
64,079 |
|
Accounts Receivable, Net |
|
|
118,064 |
|
|
|
115,661 |
|
Unbilled Revenues, at Estimated Billable Amounts |
|
|
142,759 |
|
|
|
126,960 |
|
Income Taxes Receivable |
|
|
4,134 |
|
|
|
4,350 |
|
Prepaid Expenses and Other Current Assets |
|
|
48,880 |
|
|
|
41,362 |
|
Total Current Assets |
|
|
368,328 |
|
|
|
352,412 |
|
|
|
|
|
|
|
|
Net Property and Equipment |
|
|
16,484 |
|
|
|
16,649 |
|
|
|
|
|
|
|
|
Other Assets: |
|
|
|
|
|
|
Operating Lease Right-of-Use Asset, Net |
|
|
63,040 |
|
|
|
66,322 |
|
Goodwill |
|
|
76,500 |
|
|
|
76,569 |
|
Intangible Assets Arising from Business Acquisitions, Net |
|
|
65,232 |
|
|
|
66,352 |
|
Capitalized Software Costs, Net |
|
|
113,092 |
|
|
|
112,812 |
|
Deferred Income Tax Assets |
|
|
24,010 |
|
|
|
24,684 |
|
Other Noncurrent Assets |
|
|
44,963 |
|
|
|
48,500 |
|
Total Other Assets |
|
|
386,837 |
|
|
|
395,239 |
|
|
|
|
|
|
|
|
Total Assets |
|
$ |
771,649 |
|
|
$ |
764,300 |
|
|
|
|
|
|
|
|
LIABILITIES AND SHAREHOLDERS’ INVESTMENT |
|
|
|
|
|
|
|
|
|
|
|
|
|
Current Liabilities: |
|
|
|
|
|
|
Short-Term Borrowings |
|
$ |
43,501 |
|
|
$ |
38,500 |
|
Accounts Payable |
|
|
59,240 |
|
|
|
39,769 |
|
Accrued Compensation and Related Costs |
|
|
84,388 |
|
|
|
108,878 |
|
Self-Insured Risks |
|
|
25,989 |
|
|
|
19,095 |
|
Income Taxes Payable |
|
|
4,793 |
|
|
|
3,874 |
|
Operating Lease Liability |
|
|
26,917 |
|
|
|
27,650 |
|
Other Accrued Liabilities |
|
|
44,683 |
|
|
|
37,970 |
|
Deferred Revenues |
|
|
33,738 |
|
|
|
33,834 |
|
Total Current Liabilities |
|
|
323,249 |
|
|
|
309,570 |
|
|
|
|
|
|
|
|
Noncurrent Liabilities: |
|
|
|
|
|
|
Long-Term Debt and Finance Leases, Less Current Installments |
|
|
150,587 |
|
|
|
150,593 |
|
Operating Lease Liability |
|
|
50,090 |
|
|
|
53,531 |
|
Deferred Revenues |
|
|
24,059 |
|
|
|
23,259 |
|
Accrued Pension Liabilities |
|
|
16,710 |
|
|
|
17,910 |
|
Other Noncurrent Liabilities |
|
|
32,497 |
|
|
|
38,005 |
|
Total Noncurrent Liabilities |
|
|
273,943 |
|
|
|
283,298 |
|
|
|
|
|
|
|
|
Shareholders’ Investment: |
|
|
|
|
|
|
Class A Common Stock, $1.00 Par Value |
|
|
29,740 |
|
|
|
29,860 |
|
Class B Common Stock, $1.00 Par Value |
|
|
18,954 |
|
|
|
19,014 |
|
Additional Paid-in Capital |
|
|
91,237 |
|
|
|
92,251 |
|
Retained Earnings |
|
|
229,959 |
|
|
|
233,708 |
|
Accumulated Other Comprehensive Loss |
|
|
(193,616 |
) |
|
|
(201,740 |
) |
Shareholders’ Investment Attributable to Shareholders of Crawford & Company |
|
|
176,274 |
|
|
|
173,093 |
|
Noncontrolling Interests |
|
|
(1,817 |
) |
|
|
(1,661 |
) |
Total Shareholders’ Investment |
|
|
174,457 |
|
|
|
171,432 |
|
|
|
|
|
|
|
|
Total Liabilities and Shareholders’ Investment |
|
$ |
771,649 |
|
|
$ |
764,300 |
|
(*)Derived from the audited Consolidated Balance Sheet
CRAWFORD & COMPANY
SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES
(In Thousands, Except Percentages)
Three Months Ended March 31,
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
U.S. Property & Casualty |
|
% |
|
Broadspire |
|
% |
|
International Operations |
|
% |
|
|
|
2026 |
|
2025 |
|
Change |
|
2026 |
|
2025 |
|
Change |
|
2026 |
|
2025 |
|
Change |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenues Before Reimbursements |
|
$ |
72,885 |
|
$ |
82,190 |
|
(11.3)% |
|
$ |
104,758 |
|
$ |
103,672 |
|
1.0% |
|
$ |
131,882 |
|
$ |
126,170 |
|
4.5% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Direct Compensation, Fringe Benefits & Non-Employee Labor |
|
|
45,633 |
|
|
50,788 |
|
(10.2)% |
|
|
60,381 |
|
|
58,343 |
|
3.5% |
|
|
90,357 |
|
|
86,467 |
|
4.5% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
|
62.6 |
% |
|
61.8 |
% |
|
|
|
57.6 |
% |
|
56.3 |
% |
|
|
|
68.5 |
% |
|
68.5 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor |
|
|
19,636 |
|
|
21,622 |
|
(9.2)% |
|
|
33,521 |
|
|
33,352 |
|
0.5% |
|
|
37,528 |
|
|
37,483 |
|
0.1% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
|
26.9 |
% |
|
26.3 |
% |
|
|
|
32.0 |
% |
|
32.2 |
% |
|
|
|
28.5 |
% |
|
29.7 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Operating Expenses |
|
|
65,269 |
|
|
72,410 |
|
(9.9)% |
|
|
93,902 |
|
|
91,695 |
|
2.4% |
|
|
127,885 |
|
|
123,950 |
|
3.2% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Operating Earnings (1) |
|
$ |
7,616 |
|
$ |
9,780 |
|
(22.1)% |
|
$ |
10,856 |
|
$ |
11,977 |
|
(9.4)% |
|
$ |
3,997 |
|
$ |
2,220 |
|
80.0% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
|
10.4 |
% |
|
11.9 |
% |
|
|
|
10.4 |
% |
|
11.6 |
% |
|
|
|
3.0 |
% |
|
1.8 |
% |
|
|
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, non-service pension costs, contingent earnout adjustments, and certain unallocated corporate and shared costs and credits. See pages 3 and 4 for additional information about segment operating earnings.
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
Year-to-Date Period Ended March 31, 2026 and March 31, 2025
(In Thousands)
|
|
|
|
|
|
|
|
|
|
|
2026 |
|
|
2025 |
|
Cash Flows From Operating Activities: |
|
|
|
|
|
|
Net income |
|
$ |
4,912 |
|
|
$ |
6,740 |
|
Reconciliation of net income to net cash provided by (used in) operating activities: |
|
|
|
|
|
|
Depreciation and amortization |
|
|
9,589 |
|
|
|
9,647 |
|
Stock-based compensation |
|
|
1,046 |
|
|
|
1,390 |
|
(Gain) loss on disposal of property and equipment |
|
|
(12 |
) |
|
|
564 |
|
Contingent earnout adjustments |
|
|
(180 |
) |
|
|
363 |
|
Changes in operating assets and liabilities: |
|
|
|
|
|
|
Accounts receivable, net |
|
|
(262 |
) |
|
|
6,002 |
|
Unbilled revenues, net |
|
|
(12,987 |
) |
|
|
(8,045 |
) |
Accrued or prepaid income taxes |
|
|
1,189 |
|
|
|
229 |
|
Accounts payable and accrued liabilities |
|
|
3,401 |
|
|
|
(25,176 |
) |
Deferred revenues |
|
|
281 |
|
|
|
315 |
|
Accrued retirement costs |
|
|
(3,318 |
) |
|
|
(3,211 |
) |
Prepaid expenses and other operating activities |
|
|
(385 |
) |
|
|
(2,741 |
) |
Net cash provided by (used in) operating activities |
|
|
3,274 |
|
|
|
(13,923 |
) |
|
|
|
|
|
|
|
Cash Flows From Investing Activities: |
|
|
|
|
|
|
Acquisitions of property and equipment |
|
|
(1,901 |
) |
|
|
(994 |
) |
Capitalization of computer software costs |
|
|
(5,958 |
) |
|
|
(8,329 |
) |
Proceeds from settlement of life insurance policies |
|
|
— |
|
|
|
210 |
|
Net cash used in investing activities |
|
|
(7,859 |
) |
|
|
(9,113 |
) |
|
|
|
|
|
|
|
Cash Flows From Financing Activities: |
|
|
|
|
|
|
Cash dividends paid |
|
|
(3,663 |
) |
|
|
(3,455 |
) |
Payments related to shares received for withholding taxes under employee stock-based compensation plans |
|
|
(1,712 |
) |
|
|
— |
|
Repurchases of common stock |
|
|
(5,519 |
) |
|
|
— |
|
Increases in short-term and revolving credit facility borrowings |
|
|
7,500 |
|
|
|
41,411 |
|
Payments on short-term and revolving credit facility borrowings |
|
|
(2,500 |
) |
|
|
(12,901 |
) |
Increases in fiduciary liabilities |
|
|
9,334 |
|
|
|
— |
|
Other financing activities |
|
|
(27 |
) |
|
|
(38 |
) |
Net cash provided by financing activities |
|
|
3,413 |
|
|
|
25,017 |
|
|
|
|
|
|
|
|
Effects of exchange rate changes on cash and cash equivalents |
|
|
1,064 |
|
|
|
(289 |
) |
(Decrease) Increase in cash, cash equivalents, and restricted cash(1) |
|
|
(108 |
) |
|
|
1,692 |
|
Cash, cash equivalents, and restricted cash at beginning of year(1) |
|
|
64,546 |
|
|
|
56,329 |
|
Cash, cash equivalents, and restricted cash at end of period(1) |
|
$ |
64,438 |
|
|
$ |
58,021 |
|
|
|
|
|
|
|
|
Supplemental cash flow information: |
|
|
|
|
|
|
Income taxes paid |
|
$ |
1,152 |
|
|
$ |
2,205 |
|
Interest paid |
|
|
3,161 |
|
|
|
4,565 |
|
(1) The 2026 amounts include beginning restricted cash of $467 at December 31, 2025, and ending restricted cash of $9,947 at March 31, 2026, and the 2025 amounts include beginning restricted cash of $917 at December 31, 2024, and ending restricted cash of $654 at March 31, 2025, which we present as part of "Prepaid expenses and other current assets" on the Balance Sheets.
First Quarter 2026 Financial Results CRD-A & CRD-B (NYSE) ® Crawford & Company
Forward-Looking Statements & Additional Information Q1 2026 FINANCIAL RESULTS Forward-Looking Statements This presentation contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not statements of historical fact may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. Results for any interim period presented herein are not necessarily indicative of results to be expected for the full year or for any other future period. For further information regarding Crawford & Company, and the risks and uncertainties involved in forward-looking statements, please read Crawford & Company's reports filed with the Securities and Exchange Commission and available at www.sec.gov or in the Investor Relations portion of Crawford & Company's website at https://ir.crawco.com. Crawford's business is dependent, to a significant extent, on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of cases and revenue for the Company, are generally not subject to accurate forecasting. Revenues Before Reimbursements ("Revenues") Revenues Before Reimbursements are referred to as "Revenues" in both consolidated and segment charts, bullets and tables throughout this presentation. Segment and Consolidated Operating Earnings Under the Financial Accounting Standards Board's Accounting Standards Codification ("ASC") Topic 280, "Segment Reporting," the Company has defined segment operating earnings as the primary measure used by the Company to evaluate the results of each of its four operating segments. Segment operating earnings represent segment earnings, including the direct and indirect costs of certain administrative functions required to operate our business, but excludes unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, non-service pension costs, restructuring and other costs, net, income taxes and net income or loss attributable to noncontrolling interests. Earnings Per Share The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information available on the Company’s website. The two-class method is an earnings allocation method under which earnings per share ("EPS") is calculated for each class of common stock considering both dividends declared and participation rights in undistributed earnings as if all such earnings had been distributed during the period. As a result, the Company may report different EPS for each class of stock due to the two-class method of computing EPS as required by ASC Topic 260 - "Earnings Per Share". Segment Gross Profit Segment gross profit is defined as revenues, less direct costs, which exclude indirect centralized administrative support costs allocated to the business. Indirect expenses consist of centralized administrative support costs, regional and local shared services that are allocated to each segment based on usage. Non-GAAP Financial Information For additional information about certain non-GAAP financial information presented herein, see the Appendix following this presentation. Revised Reportable Segment Financial Information Certain prior year quarterly amounts among the Company's reportable segments have been reclassified to conform to the current presentation. These changes have no impact on the Company’s historical consolidated statements of operations, balance sheets, or cash flows. Recasted 2024 and 2025 reportable segment financial information reflecting the January 2026 change to Crawford’s operating structure may be found in the Company’s 8-K filed March 31, 2026.
STRATEGIC UPDATE Bruce Swain President & Chief Executive Officer 3 Q1 2026 FINANCIAL RESULTS
Countries 70 Employees ~10,000 $20B+ Claims Managed Annually Global Reach, Trusted Partner 4 Q1 2026 FINANCIAL RESULTS
Multiple Organic Growth Drivers Benefitting Crawford Natural disasters continue to drive global demand in weather-related claims Increasing complexity of risk fueling expansion of major and complex loss market Streamlined U.S. operations structure is expected to improve efficiency and support scalable growth Industry-leading expertise and technology capabilities enhancing market share Complex claim environment driving demand for third party administration services Q1 2026 FINANCIAL RESULTS
* See Appendix for non-GAAP explanation and reconciliation Q4 & FY 2025 FINANCIAL RESULTS YoY Revenue $312.0M Q1 ‘25 Q1 ‘26 $309.5M YoY Adjusted Operating Earnings* $17.8M Q1 ‘25 Q1 ‘26 $13.7M 1Q26 revenue of $309.5M reflects continued trend of lower industry-wide property claims activity in the U.S. Consolidated operating earnings decreased 23.2% YoY related to lower U.S. results and higher corporate costs Non-GAAP EPS of $0.16 for both CRD-A and CRD-B Operating cashflow of $3.3M; improved by $17.2M YoY Paid quarterly dividend of $0.075 per share Added $24M in new and enhanced business Strong balance sheet and liquidity Leverage ratio remains very low at 1.62x EBITDA, reflecting financial strength and flexibility * See Appendix for non-GAAP explanation and reconciliation Q1 2026 Highlights Q1 2026 FINANCIAL RESULTS
Our Capital Allocation Strategy Investing in long-term growth Through Cap Ex and M&A Strong liquidity Leverage ratio of 1.62x EBITDA significantly below industry average enhances financial flexibility Returning capital to shareholders Paid first quarter dividend of $0.075 Active share repurchase program Committed to industry-leading financial strength and employing a disciplined approach to capital allocation Q1 2026 FINANCIAL RESULTS
OPERATIONAL UPDATE Q1 2026 FINANCIAL RESULTS 8 Holly Boudreau, Chief Financial Officer
New Operating Structure and 1Q26 Revenue Contribution UK Australia Canada Europe/Middle East Asia Latin America 43% International Operations Claims Management Medical Management Subrogation 34% Broadspire U.S. Loss Adjusting Global Technical Services Claims Solutions 23% U.S. Property & Casualty Q1 2026 FINANCIAL RESULTS Networks Contractor Connection Catastrophe Services U.S. Operations Effective January 1, 2026
Revenue decreased 11.3% YoY 1Q25 revenues included carryover claims from hurricanes Helene and Milton which did not repeat in 2026 Claims frequency across the industry tracking below historical levels Operating earnings decreased by $2.2M or 22.1% YoY with operating margin down by 150 bps Attractive destination for proven, high-quality insurance adjusting talent committed to service excellence U.S. Property & Casualty 1Q26 Results Revenues $72.9M Operating Earnings $ 7.6M Q1 2026 FINANCIAL RESULTS The comparisons herein to 2025 results reflect Crawford's January 2026 operating structure realignment. See the Company’s 8-K filed March 31, 2026 for more information.
Revenues $104.8M $10.9M Operating Earnings YoY revenue increase of 1.0% reflecting the slow ramp of certain new client wins Retention rate of 86% Operating earnings decreased by $1.1M, or 9.4% YoY reflecting planned hiring in advance of the start of new business Operating margin decreased by 120 bps Broadspire 1Q26 Results Q1 2026 FINANCIAL RESULTS
Revenue increased 4.5% YoY but decreased on a constant currency basis by 1.7% due to foreign exchange fluctuations Operating earnings increased by $1.8M, or 80.0% YoY, and operating margin increased by 120 bps Performance reflects strong demand across key markets, including increased catastrophe related revenue in Australia and Asia International Operations 1Q26 Results Revenues $131.9M Operating Earnings $4.0M Q1 2026 FINANCIAL RESULTS
Weather Variability Can Impact Claims Activity U.S. Severe Storm Reports1,2 1 National Oceanic and Atmospheric Administration (NOAA) Storm Prediction Database, April 23, 2026 2 Preliminary data -15.9% Consolidated Weather-Related vs. Non-Weather-Related Revenue 0.2% -5.7% Q1 2026 saw lower claims activity vs Q1 2025, which included revenues from claims activity associated with hurricanes Milton and Helene Q1 2026 FINANCIAL RESULTS Non-weather-related revenue -0.8% Weather-related revenue (U.S. CAT, U.S. Claims Solutions, Australia)
FINANCIAL UPDATE Holly Boudreau, Chief Financial Officer Q1 2026 FINANCIAL RESULTS 15
Q1 2026 Financial Summary (1) See Appendix for non-GAAP explanation and reconciliation Quarter Ended Unaudited ($ in millions, except per share amounts) March 31, 2026 March 31, 2025 % Change Revenues $309.5 $312.0 (1)% Non-GAAP Revenues excluding foreign exchange fluctuations(1) $301.7 $312.0 (3)% Net Income Attributable to Shareholders of Crawford & Company $4.9 $6.7 (27)% Diluted Earnings per Share CRD-A $0.10 $0.13 (23)% CRD-B $0.10 $0.13 (23)% Non-GAAP Diluted Earnings per Share (1) CRD-A $0.16 $0.21 (24)% CRD-B $0.16 $0.21 (24)% Adjusted Operating Earnings (1) $13.7 $17.8 (23)% Adjusted Operating Margin (1) 4.4% 5.7% (130) bps Adjusted EBITDA (1) $22.4 $26.8 (17)% Adjusted EBITDA Margin (1) 7.2% 8.6% (140) bps Q1 2026 FINANCIAL RESULTS
Balance Sheet Highlights (1) See Appendix for non-GAAP explanation and reconciliation Unaudited ($ in thousands) Mar 31, 2026 December 31, 2019 Dec 31, 2025 December 31, 2018 Change Change Cash and cash equivalents $ 54,491 $ 64,079 $ (9,588 ) Accounts receivable, net 118,064 115,661 2,403 Unbilled revenues, net 142,759 126,960 15,799 Total receivables 260,823 242,621 18,202 Goodwill 76,500 76,569 (69 ) Intangible assets arising from business acquisitions, net 65,232 66,352 (1,120 ) Deferred revenues 57,797 57,093 704 Pension liabilities 16,710 17,910 (1,200 ) Short-term borrowings and current portion of finance leases 43,501 38,500 5,001 Long-term debt, less current portion 150,587 150,593 (6 ) Total debt 194,088 189,093 4,995 Total stockholders' equity attributable to Crawford & Company 176,274 173,093 3,181 Net debt (1) 139,597 125,014 14,583 Q1 2026 FINANCIAL RESULTS
Net Debt and Pension Liability $139.6M Net debt at $139.6 million $68.9M Leverage Ratio of 1.62x EBITDA at end of Q1 ‘26 $16.7M Pension liability at $16.7 million $53.9M Funded Ratio of US pension plan is 93.2% at end of Q1 ‘26 Q1 2026 FINANCIAL RESULTS
Operating and Free Cash Flow (1) See Appendix for non-GAAP explanation and reconciliation Unaudited ($ in thousands) 2026 2019 2025 2018 Change Change Net Income Attributable to Shareholders of Crawford & Company $ 4,905 $ 6,684 $ (1,779 ) Depreciation and Other Non-Cash Operating Items 10,630 11,657 (1,027 ) Contingent Earnout Adjustments (180 ) 363 (543 ) Billed Receivables Change (262 ) 6,002 (6,264 ) Unbilled Receivables Change (12,987 ) (8,045 ) (4,942 ) Change in Accrued Compensation, 401K, and Other Payroll (22,813 ) (25,913 ) 3,100 Accounts Payable and Accrued Liabilities 22,896 (2,474 ) 25,370 Other Working Capital Changes 1,085 (2,197 ) 3,282 Cash Flows from Operating Activities 3,274 (13,923 ) 17,197 Property & Equipment Purchases, net (1,901 ) (994 ) (907 ) Capitalized Software (internal and external costs) (5,958 ) (8,329 ) 2,371 Free Cash Flow(1) $ (4,585 ) $ (23,246 ) $ 18,661 Q1 2026 FINANCIAL RESULTS
Additional Financial Matters Unallocated Corporate and Shared Costs and Credits Unallocated corporate costs of $8.8 million in Q1 ‘26 compared to corporate costs of $6.1 million in Q1 ’25 The variance is driven by an increase in administrative compensation expense and self-insurance reserves Non-service Pension Costs Q1 ‘26 non-service pension costs of $2.0 million compared with $2.3 million at Q1 ’25 These costs are not a component of operating earnings and are added back for non-GAAP earnings and EPS Quarterly Dividend In Q1 ‘26 Crawford paid a $0.075 dividend per share for CRD-A and CRD-B Share Repurchases In Q1 ‘26 Crawford repurchased 468,314 shares of CRD-A and 59,555 shares of CRD-B Approximately 1.6 million shares remain eligible to be repurchased under the plan as of March 31, 2026 Q1 2026 FINANCIAL RESULTS
Summary EXPANDING MARKET PRESENCE Driving profitable growth across the globe STRENGTHENED OPERATIONAL MODEL Streamlined and restructured U.S. business to promote collaboration, capture efficiencies and drive favorable client outcomes DIVERSIFIED REVENUE STREAMS Diverse business lines and international footprint support long-term growth and cash generation STRONG FINANCIAL BASE Financial strength and liquidity provide flexibility to pursue market opportunities Q1 2026 FINANCIAL RESULTS
Appendix: Segment Results and Non-GAAP Financial Information Q1 2026 FINANCIAL RESULTS 23
U.S. Property & Casualty Three months ended Unaudited (in thousands, except percentages) March 31, 2026 March 31, 2025 Variance Revenues $72,885 $82,190 (11.3)% Direct expenses 52,278 59,095 (11.5)% Gross profit 20,607 23,095 (10.8)% Indirect expenses 12,991 13,315 (2.4)% Operating earnings $7,616 $9,780 (22.1)% Gross profit margin 28.3% 28.1% 0.2% Operating margin 10.4% 11.9% (1.5)% Total cases received 81,101 97,624 (16.9)% Full time equivalent employees 1,637 1,811 (9.6)% Q1 2026 FINANCIAL RESULTS
Broadspire Three months ended Unaudited (in thousands, except percentages) March 31, 2026 March 31, 2025 Variance Revenues $104,758 $103,672 1.0% Direct expenses 73,406 71,027 3.3% Gross profit 31,352 32,645 (4.0)% Indirect expenses 20,496 20,668 (0.8)% Operating earnings $10,856 $11,977 (9.4)% Gross profit margin 29.9% 31.5% (1.6)% Operating margin 10.4% 11.6% (1.2)% Total cases received 159,645 146,931 8.7% Full time equivalent employees 2,935 2,841 3.3% Q1 2026 FINANCIAL RESULTS
International Operations Three months ended Unaudited (in thousands, except percentages) March 31, 2026 March 31, 2025 Variance Revenues $131,882 $126,170 4.5% Direct expenses 109,372 103,852 5.3% Gross profit 22,510 22,318 0.9% Indirect expenses 18,513 20,098 (7.9)% Operating earnings $3,997 $2,220 80.0% Gross profit margin 17.1% 17.7% (0.6)% Operating margin 3.0% 1.8% 1.2% Total cases received 147,855 140,964 4.9% Full time equivalent employees 4,219 4,430 (4.8)% Q1 2026 FINANCIAL RESULTS
Non-GAAP Financial Information Measurements of financial performance not calculated in accordance with GAAP should be considered as supplements to, and not substitutes for, performance measurements calculated or derived in accordance with GAAP. Any such measures are not necessarily comparable to other similarly-titled measurements employed by other companies. Reimbursements for Out-of-Pocket Expenses In the normal course of our business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In this presentation, we do not believe it is informative to include in reported revenues the amounts of reimbursed expenses and related revenues, as they offset each other in our consolidated results of operations with no impact to our net income or operating earnings. As a result, unless noted in this presentation, revenue and expense amounts exclude reimbursements for out-of-pocket expenses. Net Debt Net debt is computed as the sum of long-term debt, capital leases and short-term borrowings less cash and cash equivalents. Management believes that net debt is useful because it provides investors with an estimate of what the Company's debt would be if all available cash was used to pay down the debt of the Company. The measure is not meant to imply that management plans to use all available cash to pay down debt. Free Cash Flow Management believes free cash flow is useful to investors as it presents the amount of cash the Company has generated that can be used for other purposes, including additional contributions to the Company's defined benefit pension plans, discretionary prepayments of outstanding borrowings under our credit agreement, and return of capital to shareholders, among other purposes. It does not represent the residual cash flow of the Company available for discretionary expenditures. Q1 2026 FINANCIAL RESULTS
Non-GAAP Financial Information (cont.) Segment and Consolidated Operating Earnings Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker to evaluate the financial performance of our Company and operating segments and make resource allocation and certain compensation decisions. Management believes operating earnings is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria our management and chief operating decision maker use. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of acquisition-related intangible assets, contingent earnout adjustments, non-service pension costs, restructuring and other costs, net, income taxes and net income or loss attributable to noncontrolling interests. Segment and Consolidated Gross Profit Gross profit is defined as revenues less direct expenses which exclude indirect overhead expenses allocated to the business. Indirect expenses consist of centralized administrative support costs, regional and local shared services that are allocated to each segment based on usage. Adjusted EBITDA Adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results and the Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with recurring adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs, restructuring and other costs, net, income taxes and stock-based compensation expense. Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. Adjusted Pretax Earnings, Net Income, and Diluted Earnings per Share Included in non-GAAP adjusted measurements as an add back or subtraction to GAAP measurements, are impacts of amortization of acquisition-related intangible assets, contingent earnout adjustments, and non-service pension costs, restructuring and other costs, net, which arise from non-core items not directly related to our normal business or operations, or our future performance. Management believes it is useful to exclude these charges when comparing net income and diluted earnings per share across periods, as these charges are not from ordinary operations. Q1 2026 FINANCIAL RESULTS
The following table illustrates revenue as a percentage of total revenue in the major currencies of the geographic areas in which Crawford does business: Total Revenue Before Reimbursements by Major Currency Three Months Ended Unaudited (in thousands) March 31, 2026 March 31, 2025 Geographic Area Currency USD equivalent % of total USD equivalent % of total U.S. USD $ 177,643 57.4% $ 185,862 59.6% U.K. GBP 43,163 13.9% 44,342 14.2% Canada CAD 23,732 7.7% 21,776 7.0% Australia AUD 20,745 6.7% 19,048 6.1% Europe EUR 17,479 5.6% 15,924 5.1% Rest of World Various 26,763 8.7% 25,080 8.0% Total Revenues, before reimbursements $ 309,525 100.0% $ 312,032 100.0% Q1 2026 FINANCIAL RESULTS
Revenues and Costs of Services Provided Reconciliation of Non-GAAP Item Quarter Ended Quarter Ended Quarter Ended Quarter Ended Unaudited ($ in thousands) March 31, 2026 December 31, March 31, 2025 December 31, 2019 2018 Revenues Before Reimbursements Total Revenues $ 320,126 $ 323,339 Reimbursements (10,601 ) (11,307 ) Revenues Before Reimbursements 309,525 312,032 Costs of Services Provided, Before Reimbursements Total Costs of Services 232,013 233,200 Reimbursements (10,601 ) (11,307 ) Costs of Services Provided, Before Reimbursements $ 221,412 $ 221,893 Q1 2026 FINANCIAL RESULTS
Operating Earnings Reconciliation of Non-GAAP Items (cont.) Quarter Ended Quarter Ended Quarter Ended Quarter Ended March 31, 2026 December 31, March 31, 2025 December 31, Unaudited ($ in thousands) 2019 2018 U.S. Property & Casualty $ 7,616 $ 9,780 Broadspire 10,856 11,977 International Operations 3,997 2,220 Unallocated corporate and shared costs, net (8,771 ) (6,133 ) Consolidated Operating Earnings 13,698 17,844 (Deduct) Add: Net corporate interest expense (2,645 ) (3,944 ) Stock option expense (186 ) (184 ) Amortization expense (1,784 ) (1,800 ) Non-service pension costs (1,976 ) (2,333 ) Contingent earnout adjustments 180 (363 ) Income tax provision (2,375 ) (2,480 ) Net income attributable to noncontrolling interests (7 ) (56 ) Net Income Attributable to Shareholders of Crawford & Company $ 4,905 $ 6,684 Q1 2026 FINANCIAL RESULTS
Adjusted EBITDA Reconciliation of Non-GAAP items (cont.) Quarter Ended December 31, Quarter Ended December 31, March 31, 2026 December 31, March 31, 2025 December 31, Unaudited ($ in thousands) 2019 2018 Net Income Attributable to Shareholders of Crawford & Company $ 4,905 $ 6,684 Add: Depreciation and amortization 9,589 9,647 Stock-based compensation 1,046 1,390 Net corporate interest expense 2,645 3,944 Non-service pension costs 1,976 2,333 Contingent earnout adjustments (180 ) 363 Income tax provision 2,375 2,480 Adjusted EBITDA $ 22,356 $ 26,841 Q1 2026 FINANCIAL RESULTS
Net Debt Non-GAAP Financial Information (cont.) March 31, 2026 December 31, December 31, 2025 December 31, Unaudited ($ in thousands) 2019 2018 Short-term borrowings $ 43,454 $ 38,454 Current installments of finance leases and other obligations 47 46 Long-term debt and finance leases, less current installments 150,587 150,593 Total debt 194,088 189,093 Less: Cash and cash equivalents 54,491 64,079 Net debt $ 139,597 $ 125,014 Q1 2026 FINANCIAL RESULTS
Segment Gross Profit Non-GAAP Financial Information (cont.) Three months ended Three months ended Unaudited ($ in thousands) March 31, 2026 December 31, 2019 March 31, 2025 December 31, 2018 U.S. Property & Casualty $ 20,607 $ 23,095 Broadspire 31,352 32,645 International Operations 22,510 22,318 Segment gross profit 74,469 78,058 Segment indirect costs: U.S. Property & Casualty (12,991 ) (13,315 ) Broadspire (20,496 ) (20,668 ) International Operations (18,513 ) (20,098 ) Unallocated corporate and shared costs, net (8,771 ) (6,133 ) Consolidated operating earnings 13,698 17,844 Net corporate interest expense (2,645 ) (3,944 ) Stock option expense (186 ) (184 ) Amortization expense (1,784 ) (1,800 ) Non-service pension costs (1,976 ) (2,333 ) Contingent earnout adjustments 180 (363 ) Income tax provision (2,375 ) (2,480 ) Net income attributable to noncontrolling interests (7 ) (56 ) Net income attributable to shareholders of Crawford & Company $ 4,905 $ 6,684 Q1 2026 FINANCIAL RESULTS
Reconciliation of Fourth Quarter Non-GAAP Results Three Months Ended March 31, 2026 Unaudited ($ in thousands) Pretax Earnings Pretax (Loss) Earnings Net Income Attributable to Crawford & Company Net (Loss) Income Attributable to Crawford & Company Diluted Earnings per CRD-A Share Diluted (Loss) Earnings per CRD-A Share Diluted Earnings per CRD-B Share Diluted (Loss) Earnings per CRD-B Share GAAP $ 7,287 $ 4,905 $ 0.10 $ 0.10 Adjustments: Amortization of intangible assets 1,784 1,515 0.03 0.03 Non-service pension costs 1,976 1,575 0.03 0.03 Contingent earnout adjustments (180 ) (180 ) — — Non-GAAP Adjusted $ 10,867 $ 7,815 $ 0.16 $ 0.16 Three Months Ended March 31, 2025 Unaudited ($ in thousands) Pretax Earnings Pretax Earnings Net Income Attributable to Crawford & Company Net Income Attributable to Crawford & Company Diluted Earnings per CRD-A Share Diluted Earnings per CRD-A Share Diluted Earnings per CRD-B Share Diluted Earnings per CRD-B Share GAAP $ 9,220 $ 6,684 $ 0.13 $ 0.13 Adjustments: Amortization of intangible assets 1,800 1,489 0.03 0.03 Non-service pension costs 2,333 1,803 0.04 0.04 Contingent earnout adjustments 363 363 0.01 0.01 Non-GAAP Adjusted $ 13,716 $ 10,339 $ 0.21 $ 0.21 Q1 2026 FINANCIAL RESULTS
