cubi-20211027
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
 
FORM 8-K
 

CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the
Securities Exchange Act of 1934

Date of Report (date of earliest event reported): October 27, 2021


cubi-20211027_g1.jpg
(Exact name of registrant as specified in its charter)
Customers Bancorp, Inc.
Pennsylvania001-3554227-2290659
(State or other jurisdiction of
incorporation or organization)
(Commission File number)(IRS Employer
Identification No.)
701 Reading Avenue
West Reading PA 19611
(Address of principal executive offices, including zip code)
(610) 933-2000
(Registrant’s telephone number, including area code)
N/A
(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the form 8-K filing is intended to simultaneously satisfy the filing obligations of the registrant under any of the following provisions (see General Instructions A.2. below):
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))






Securities registered pursuant to Section 12(g) of the Act:
Title of Each ClassTrading SymbolsName of Each Exchange on which Registered
Voting Common Stock, par value $1.00 per shareCUBINew York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual
Preferred Stock, Series E, par value $1.00 per share
CUBI/PENew York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual
Preferred Stock, Series F, par value $1.00 per share
CUBI/PFNew York Stock Exchange
5.375% Subordinated Notes due 2034CUBBNew York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR §230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR §240.12b-2). Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐


Item 2.02.         Results of Operations and Financial Condition

On October 27, 2021, Customers Bancorp, Inc. (the "Company") issued a press release announcing unaudited financial information for the quarter ended September 30, 2021, a copy of which is included as Exhibit 99.1 to this Current Report on Form 8-K and incorporated by reference herein.


Item 7.01         Regulation FD Disclosure

The Company has posted to its website a slide presentation which is attached hereto as Exhibit 99.2 to this Current Report on Form 8-K and incorporated into this Item 7.01 by reference.

The information in this Current Report on Form 8-K, including Exhibits 99.1 and 99.2 attached hereto and incorporated by reference into Item 2.02 and Item 7.01, respectively, shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities under that Section. Furthermore, such information, including the exhibits attached hereto, shall not be deemed incorporated by reference into any of the Company's reports or filings with the SEC, whether made before or after the date hereof, except as expressly set forth by specific reference in such report or filing. The information in this Current Report on Form 8-K, including the exhibits attached hereto, shall not be deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely to satisfy the requirements of Regulation FD.

Item 9.01.        Financial Statements and Exhibits

(d) Exhibits.
ExhibitDescription
Press Release dated October 27, 2021
Slide presentation dated Q3 2021




SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.

CUSTOMERS BANCORP, INC.
By: /s/ Carla A. Leibold
Name: Carla A. Leibold
Title: Executive Vice President - Chief Financial Officer


Date: October 27, 2021





EXHIBIT INDEX

Exhibit No.Description
Press Release dated October 27, 2021
Slide presentation dated Q3 2021



Exhibit 99.1
bancorpa26.jpg    
Customers Bancorp, Inc.
701 Reading Avenue
West Reading, PA 19611
Contacts:
Jay Sidhu, Chairman & CEO 610-935-8693
Sam Sidhu, President 484-744-8985
Carla Leibold, CFO 484-923-8802
Customers Bancorp Reports Record Third Quarter 2021 Results
Net Income of $110.2 million, or $3.25 Per Diluted Share,
Up 120% Over Q3 2020
ROAA of 2.33% and ROCE of 40.82%
Tangible Book Value Increased 35% Over Q3 2020
Customers Bank Instant Token (CBIT) for Real-Time Blockchain Payments
Launched October 2021 Attracting $1.5 billion in Deposits

Q3 2021 net income available to common shareholders was $110.2 million, or $3.25 per diluted share, up 120% over Q3 2020.
Q3 2021 core earnings (a non-GAAP measure) were $113.9 million, or $3.36 per diluted share, up 178% over Q3 2020.
Q3 2021 ROAA was 2.33% and Core ROAA (a non-GAAP measure) was 2.35%. Q3 2020 ROAA was 1.12% and Core ROAA (a non-GAAP measure) was 0.93%.
Q3 2021 ROCE was 40.82% and Core ROCE (a non-GAAP measure) was 42.16%. Q3 2020 ROCE was 23.05% and Core ROCE (a non-GAAP measure) was 18.82%.
Adjusted pre-tax pre-provision net income (a non-GAAP measure) for Q3 2021 was $167.2 million, an increase of 161% over Q3 2020. Q3 2021 adjusted pre-tax pre-provision return on average assets (a non-GAAP measure) was 3.36% compared to 1.43% for Q3 2020.
Net interest income for Q3 2021 grew $81.1 million, or 58.5%, over Q2 2021 and $112.5 million, or 104.7%, over Q3 2020.
Q3 2021 net interest margin (a non-GAAP measure) increased to 4.59% from 2.98% in Q2 2021. Q3 2021 net interest margin, excluding the impact of Paycheck Protection Program ("PPP") loans (a non-GAAP measure), was 3.24%. Significant excess cash balances resulting from strong deposit growth negatively impacted net interest margin by about 16 basis points.
Non-interest bearing deposits increased $2.3 billion, or 84%, in Q3 2021, of which $1.5 billion was driven by new CBIT customers on the TassatPay real-time blockchain payments platform which launched in October 2021.
Total deposits increased $6.1 billion, or 56.6% year-over-year, which included a $5.3 billion, or 115.2%, increase in demand deposits. The total cost of deposits dropped 25 basis points from the year-ago quarter. Total deposits increased $3.1 billion, or 22.3%, over Q2 2021, with $1.5 billion coming from CBIT related deposits.
Commercial and industrial ("C&I") loans increased $417.9 million, or 19%, year-over-year, and consumer installment loans increased $390.7 million, or 32% year-over-year.
Purchased $529 million PPP loan portfolio from global fintech in September 2021 at a discount further increasing deferred revenue recognition in future quarters.
Achieved $1 billion in direct Customers Bank personal loan originations, all executed digitally.
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Technology-led loans sales in Consumer and SBA Groups resulted in consumer loan gains of $4.0 million and SBA gains of $1.3 million in Q3 2021, bringing YTD September 2021 consumer loan gains to $4.5 million and YTD September 2021 SBA gains to $4.3 million. Expect recurring gain on sale strategy to continue over the next several quarters.
Redeemed all outstanding shares of our Series C and Series D Preferred Stock on September 15, 2021.
Adopted a one-year common stock repurchase program to repurchase up to 3.2 million shares, of which approximately 167,000 shares have been repurchased to date.
Added four commercial teams, including one new geography in North Carolina; three new verticals in Digital Asset Banking, Technology and Venture Capital Banking and Financial Institutions Group in Q3 2021; YTD 2021 includes four new market expansions and four new verticals.
Q3 2021 efficiency ratio was 33.42% compared to 46.76% for Q3 2020. Q3 2021 core efficiency ratio was 30.36% compared to 46.10% in Q3 2020 (non-GAAP measures).
Q3 2021 provision for credit losses on loans and leases was $13.2 million compared to $3.3 million in Q2 2021. At September 30, 2021, the coverage of credit loss reserves for loans and leases held for investment, excluding PPP loans (a non-GAAP measure), was 1.65% compared to 1.61% at June 30, 2021.
Non-performing assets were 0.27% of total assets at September 30, 2021 compared to 0.34% at September 30, 2020. Allowance for credit losses equaled 253% of non-performing loans at September 30, 2021, compared to 245% at September 30, 2020.
Total deferments declined to $80.1 million, or 0.8% of total loans and leases excluding PPP loans (a non-GAAP measure) at September 30, 2021, down from $98.2 million, or 0.9% of total loans and leases excluding PPP loans (a non-GAAP measure) at June 30, 2021.

West Reading, PA, October 27, 2021 - Customers Bancorp, Inc. (NYSE: CUBI), the parent company of Customers Bank (collectively "Customers" or "CUBI"), today reported third quarter 2021 ("Q3 2021") net income to common shareholders of $110.2 million, or $3.25 per diluted share, significantly up from second quarter 2021 ("Q2 2021") net income to common shareholders of $58.0 million, or $1.72 per diluted share. Core earnings for Q3 2021 totaled $113.9 million, or $3.36 per diluted share compared to Q2 2021 core earnings of $59.3 million, or $1.76 per diluted share (non-GAAP measures). Adjusted pre-tax pre-provision net income was $167.2 million for Q3 2021 compared to $86.5 million for Q2 2021 (non-GAAP measures). Net interest margin, tax equivalent ("NIM") increased to 4.59% for Q3 2021 from 2.98% in Q2 2021.

This quarter's results mark a milestone in our company's history, with more income earned in a single quarter than any of our previous full-year earnings,” remarked Customers Bancorp Chairman and CEO, Jay Sidhu. “Our organic growth rates remain remarkable, with our C&I loans growing 19% year-over-year, consumer installment loans growing 32%, and non-interest bearing deposits growing 113%. In addition, we funded, either directly or indirectly, about 347,000 PPP loans totaling $10 billion, helping those businesses deal with adversities related to the pandemic with most of them thriving today. We also earned $346 million of deferred origination fees from the SBA through the PPP loans and we could not be prouder of our participation in and execution of this program. As demonstrated this quarter, the recognition of the deferred fees is significantly accretive to our earnings and capital levels as these loans are forgiven by the government. We also recently launched a blockchain-based real time payments token that will immediately begin serving a growing array of B2B clients who want the benefit of instant payments, which is expected to significantly enhance our core low-to-no cost deposit franchise. This combined with our market expansion plans, new teams and lending verticals, and strong pipeline leave us very well positioned to support future growth. We remain optimistic about our future,” Mr. Sidhu concluded.





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Launch of Customers Bank Instant Token (CBIT)

We are thrilled to announce that CBIT on the TassatPay payments platform went live on October 18, 2021. We received $1.5 billion in new non-interest bearing demand deposits as of September 30, 2021 and are very pleased with meeting the needs of our business clients through this block-chain based payment processing system. We not only developed and implemented this new technology, in partnership with TassatPay, in record time, but did so following a very thorough strategic initiative process," commented Mr. Sidhu. "We believe our technology, compliance and customer service and support systems are among the best in the country," concluded Mr. Sidhu.

As of September 30, 2021, $1.5 billion in non-interest bearing demand deposits have been attracted to the Bank through this system. We expect these deposits to grow modestly over the next few quarters, giving us an opportunity to transform our deposits into high quality, low-to-no cost, stable and growing deposit franchise.

Recruitment of New Commercial Teams

To further build out our franchise and support the growth of our business banking initiatives, we are pleased to announce the onboarding of a new expansion market (North Carolina) and three new commercial verticals (Digital Asset Banking, Technology and Venture Capital Banking and Financial Institutions Group). In addition to the teams onboarded this quarter and year to date (Florida, Texas, Harrisburg and Fund Finance), we have several teams currently in the recruitment pipeline. “Our strategy of high tech supported by high touch private banking teams has proven to be a superior business model and growth strategy. The success of our commercial team recruitment to date has given us the confidence to continue to advance the strategy allowing us to deploy the low-to-no-cost deposits we are generating. This is resulting in optimism for future earnings and continued shareholder value creation,” commented Mr. Sidhu.

Key Balance Sheet Trends

Commercial and industrial loans and leases increased $417.9 million to $2.6 billion, commercial real estate owner occupied loans increased $98.4 million to $656.0 million, consumer installment loans increased $390.7 million to $1.6 billion and construction loans increased $75.6 million to $198.6 million. These increases in loans and leases were partially offset by planned decreases in multi-family loans of $563.1 million to $1.4 billion, commercial real estate non-owner occupied loans of $89.2 million to $1.1 billion and residential mortgages of $83.0 million to $260.8 million. “Looking ahead, we see continued growth in core C&I and consumer loans offsetting the continued expected seasonal and yield curve related decreases in loans to mortgage companies at the end of this year," stated Mr. Sidhu.

Total loans and leases decreased $1.1 billion, or 6.6%, to $15.5 billion at September 30, 2021 compared to the year-ago period. As expected, commercial loans to mortgage companies declined $1.3 billion to $2.6 billion compared to the year-ago period. PPP loans were $5.0 billion at September 30, 2021, relatively unchanged from the year-ago period, driven by $4.7 billion in originations and purchases from the latest round of PPP loans, offset by $4.7 billion in forgiveness, repayments and associated net deferred fees from the new round and earlier rounds of PPP loans. Excluding PPP loans and commercial loans to mortgage companies, total loans and leases increased $238.4 million, or 3.1%, as the loan mix continued to improve year-over-year.

Total deposits increased $6.1 billion, or 56.6%, to $17.0 billion at September 30, 2021 compared to the year-ago period. Total demand deposits increased $5.3 billion, or 115.2%, to $10.0 billion, money market deposits increased $1.0 billion, or 25.5%, to $5.1 billion, and savings deposits increased $136.7 million, or 11.6%, to $1.3 billion. These increases were offset, in part, by a decrease in time deposits of $379.3 million, or 39.0%, to $593.1 million. The total cost of deposits declined by 25 basis points to 0.42% in Q3 2021 from 0.67% in the year-ago quarter. "Our current spot cost of deposits is approximately 32 basis points and we expect our deposit costs to be below 30 basis points by December 31, 2021, a dramatic improvement in our deposit franchise," stated Mr. Sidhu.

Other borrowings increased $99.2 million to $223.2 million at September 30, 2021 compared to the year-ago period from the issuance of our 2.875% fixed-to-floating rate senior notes, the proceeds of which were used to redeem all outstanding shares of our Series C and Series D Preferred Stock.

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Very Strong Growth in Tangible Common Equity and Tangible Book Value Per Share

Customers experienced significant improvements in regulatory capital ratios in Q3 2021 as compared to a year ago. Customers Bancorp's tangible common equity (a non-GAAP measure) increased by $323.1 million to $1.1 billion at September 30, 2021 from $819.6 million at September 30, 2020, and the tangible book value per common share (a non-GAAP measure) increased to $35.12 at September 30, 2021 from $25.97 at September 30, 2020, an increase of 35.2%. Customers remains well capitalized by all regulatory measures.

At the Customers Bancorp level, the total risk based capital ratio (estimate) and tangible common equity to tangible assets ratio ("TCE ratio"), excluding PPP loans (a non-GAAP measure), were 13.4% and 8.1%, respectively, at September 30, 2021. At June 30, 2021, Customers Bancorp's total risk based capital ratio and TCE ratio, excluding PPP loans (a non-GAAP measure), were 13.3% and 7.7%, respectively.

Loan Portfolio Management During the COVID-19 Crisis

Over the last decade, Customers has developed a suite of commercial and retail loan products with one particularly important common denominator: relatively low credit risk assumption. The Bank’s C&I, mortgage warehouse, specialty finance lines of business, and multi-family loans for example, are characterized by conservative underwriting standards and low loss rates. Because of this emphasis, the Bank’s credit quality to-date has been healthy despite a highly adverse economic environment. Maintaining strong asset quality also requires a highly active portfolio monitoring process. In addition to frequent client outreach and monitoring at the individual loan level, Customers employs a bottom-up data driven approach to analyze its commercial portfolio.

Strong commercial loan portfolio with very low concentration in COVID-19 impacted industries and CRE
Total commercial deferments declined to $73.4 million, or 0.7% of total loans and leases, excluding PPP loans (a non-GAAP measure), at September 30, 2021, down from $89.8 million, or 0.8% of total loans and leases, excluding PPP loans, at June 30, 2021. Customers' commercial deferments peaked at about $1.2 billion in July 2020.
Exposure to industry segments significantly impacted by COVID-19 is not substantial. At September 30, 2021, Customers had $83.2 million in energy and utilities exposure (with no deferments); $62.0 million in colleges and universities (with no deferments); $62.8 million in CRE retail sales exposure (mostly auto sales; with no deferments); $45.6 million in franchise restaurants and dining (with no deferments); and $23.8 million in entertainment only businesses (with no deferments).
At September 30, 2021, the hospitality portfolio was $397.2 million, or 3.8% of total loans and leases, excluding PPP loans (a non-GAAP measure), with $59.2 million in deferment. Approximately 80% ($317.7 million) represents “flagged” facilities, with the majority of the non-flagged being high-end destination hotels in Cape May (NJ), Avalon (NJ), and Long Island (NY). We believe the majority of the hotels have sufficient cash resources to get through the COVID-19 crisis.
At September 30, 2021, the healthcare portfolio was approximately $420.6 million, comprised predominantly of skilled nursing, which has been deemed an essential business and through a number of federal and state actions has been provided immunity from liability for COVID-19 related deaths. No deferments have been requested and there are no delinquencies.
The multi-family portfolio is highly seasoned, with a weighted average loan to value of 61.7% as of quarter-end. 54.3% of the portfolio was in New York City, of which 70.6% was in rent controlled/regulated properties. As of September 30, 2021, no deferments have been requested.
At September 30, 2021, investment CRE had a weighted average loan to value of 62.9%, with approximately 48.1% of the portfolio housed in New York, Philadelphia and surrounding markets. As of September 30, 2021, none of the portfolio was on deferment.

Consumer installment, mortgage and home equity loan portfolios continue to perform well
Total consumer-related deferments declined to $6.7 million, or 0.1% of total loans and leases, excluding PPP loans (a non-GAAP measure), at September 30, 2021, down from $8.4 million at June 30, 2021.
The $1.6 billion consumer installment loan portfolio outperformed industry peers with deferments dropping to 0.26% and 30+ day delinquency at only 0.80%. Strong credit quality (avg. FICO at origination: 740), low concentration in at-risk job segments, and outstanding performance of CB Direct originations have resulted in solid results through the end of Q3 2021.
The consumer installment portfolio has been managed to moderate growth and strengthening credit quality, by replacing run-off with CB Direct originations with higher FICO scores.


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Key Profitability Trends

Net Interest Income

Net interest income totaled $219.9 million in Q3 2021, an increase of $81.1 million from Q2 2021, primarily due to a $334.8 million net increase in average interest-earning assets and a decrease in the cost of interest-bearing liabilities. Interest-earning asset growth was driven by increases in commercial and industrial loans, consumer loans and the purchases of PPP loans, offset by PPP loan forgiveness from the first two rounds and the latest round, which accelerated the recognition of net deferred loan origination fees, and decreases in commercial loans to mortgage companies and multi-family loans. Compared to Q2 2021, total loan yields increased 197 basis points to 5.71%. The increase is attributable to increased forgiveness of PPP loans and higher yields on C&I loans. Total borrowing costs increased by 12 basis points to 0.89% primarily due to the issuance of fixed-to-floating rate senior notes, the proceeds of which were used to redeem all outstanding shares of our Series C and Series D preferred stock offset by less reliance on borrowings due to higher deposits including the repayment of the FRB PPP Liquidity Facility, costing 0.35%. "As we've stated previously, it is difficult to predict net interest income in future periods because the timing of PPP forgiveness results in the accelerated recognition of net deferred fees and also affects the amount of net interest income expected to be earned while the PPP loans are held on our balance sheet," commented Mr. Sidhu.

Provision for Credit Losses

The provision for credit losses on loans and leases in Q3 2021 was $13.2 million, compared to a $3.3 million provision in Q2 2021. The provision in Q3 2021 was primarily to support continued growth in CB Direct consumer installment loan originations. The allowance for credit losses on loans and leases represented 1.65% of total loans and leases receivable, excluding PPP loans (a non-GAAP measure) at September 30, 2021, compared to 1.61% at June 30, 2021 and 2.02% at September 30, 2020. Customers' non-performing loans at September 30, 2021 were only 0.34% of total loans and leases, an improvement from 0.38% at September 30, 2020.

Non-Interest Income

Non-interest income totaled $25.6 million for Q3 2021, an increase of $8.8 million compared to Q2 2021. A technology-led new initiative for selling excess consumer installment loans into securitizations was launched earlier this year. This resulted in a $4.0 million gain on sale in Q3 2021, bringing YTD September 2021 consumer loan gains to $4.5 million. The SBA gains were $1.3 million in Q3 2021, bringing the YTD September 2021 SBA gains to $4.3 million. "We will continue to grow this initiative," commented Mr. Sidhu. The $6.1 million of gains realized from the sale of investment securities were used to offset a $6.2 million make-whole fee paid to a single high-cost deposit customer in Q3 2021.

Non-Interest Expense

The management of non-interest expenses remains a priority at Customers. However, this will not be at the expense of not making adequate investments with new technologies. Our Q3 2021 normalized expenses were about unchanged over Q2 2021, although our financial statements show an increase of $9.2 million compared to Q2 2021. The increase was primarily due to over $8.0 million of certain one-time or other transitory items including a $6.2 million make-whole fee paid to a single high-cost deposit customer, a litigation settlement amount of $1.2 million, and $0.6 million of increased outside service expense to assist with the PPP forgiveness process, and higher technology and servicing-related expenses of $1.7 million and a $0.6 million increase in the provision to credit losses for unfunded commitments. These increases were offset in part by a net decrease of $1.8 million in salaries and employee benefits primarily resulting from approximately $2.5 million of compensation expense associated with an executive's retirement and other one-time benefits in Q2 2021.

Taxes

Income tax expense from continuing operations increased by $16.2 million to $36.3 million in Q3 2021 from $20.1 million in Q2 2021 primarily due to an increase in projected pre-tax income from continuing operations. The effective
5


tax rate from continuing operations remained relatively constant at approximately 24%. Customers expects the full-year 2021 effective tax rate from continuing operations to be approximately 20% to 25%.

Net Loss From Discontinued Operations

The divestiture of BankMobile Technologies, Inc. was completed on January 4, 2021, and its historical financial results are presented as discontinued operations.


Outlook

“Looking ahead, we are very optimistic about the prospects of our company. The best in class tech agility of Customers Bancorp has allowed us to be a major participant in the PPP program and to incubate new lines of businesses that leverage our fintech relationships. We recently launched a private real-time, blockchain-based B2B payments platform with integration of digital and legacy payment rails. The platform will deliver enhanced payments functionality for our business clients and is expected to generate additional deposit growth in targeted niches, such as real estate, monetary and currency exchanges and institutional investments. We've achieved significant accretion in our capital levels over the past 12 months and our credit quality is expected to remain in line with or better than peers. The financial benefits of PPP aside, we project our recurring core earnings power to be $4.00 in 2021; $4.75 - $5.00 in 2022, an increase of 20% - 25% over 2021 core earnings; and we expect to achieve $6.00 in core EPS even sooner than the guidance we had provided for 2025,” concluded Mr. Sidhu.

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Webcast

Date:            Thursday, October 28, 2021        
Time:            9:00 AM EDT        
The live audio webcast, presentation slides, and earnings press release will be made available at https://www.customersbank.com/investor-relations/ and at the Customers Bancorp 3rd Quarter Earnings Webcast.

You may submit questions in advance of the live webcast by emailing Customers' Communications & Marketing Director, David Patti at [email protected]; questions may also be asked during the webcast through the webcast application.

The webcast will be archived for viewing on the Customers Bancorp Investor Relations page and available beginning approximately two hours after the conclusion of the live event.

Institutional Background

Customers Bancorp, Inc. (NYSE:CUBI) is a bank holding company located in West Reading, Pennsylvania engaged in banking and related businesses through its bank subsidiary, Customers Bank, a full-service bank with $19.1 billion in assets at September 30, 2021. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking and lending services to small and medium-sized businesses, professionals, individuals and families. Services and products are available wherever permitted by law through mobile-first apps, online portals, and a network of offices and branches. Customers Bank provides blockchain-based digital payments via the Customers Bank Instant Token (CBIT) which allows clients to make real-time payments in US dollars, 24 hours a day, 7 days a week, 365 days a year.

“Safe Harbor” Statement
In addition to historical information, this press release may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: the adverse impact on the U.S. economy, including the markets in which we operate, of the coronavirus outbreak, and the impact of a slowing U.S. economy and increased unemployment on the performance of our loan and lease portfolio, the market value of our investment securities, the demand for our products and services and the availability of sources of funding; the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that affect market interest rates and the money supply; actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships; and the effects of any changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2020, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law.
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Q3 2021 Overview
The following table presents a summary of key earnings and performance metrics for the quarter ended September 30, 2021 and the preceding four quarters:
CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
EARNINGS SUMMARY - UNAUDITED
(Dollars in thousands, except per share data and stock price data)Q3Q2Q1Q4Q3Nine Months Ended
September 30,
2021202120212020202020212020
GAAP Profitability Metrics:
Net income available to common shareholders
(from continuing and discontinued operations)
$110,241 $58,042 $33,204 $52,831 $47,085 $201,487 $65,706 
Per share amounts:
Earnings per share - basic$3.40 $1.80 $1.04 $1.67 $1.49 $6.26 $2.09 
Earnings per share - diluted$3.25 $1.72 $1.01 $1.65 $1.48 $6.02 $2.07 
Book value per common share (1)
$35.24 $31.94 $30.13 $28.37 $26.43 $35.24 $26.43 
CUBI stock price (1)
$43.02 $38.99 $31.82 $18.18 $11.20 $43.02 $11.20 
CUBI stock price as % of book value (1)
122 %122 %106 %64 %42 %122 %42 %
Average shares outstanding - basic32,449,853 32,279,625 31,883,946 31,638,447 31,517,504 32,206,547 31,462,284 
Average shares outstanding - diluted33,868,553 33,741,468 32,841,711 31,959,100 31,736,311 33,487,672 31,666,027 
Shares outstanding (1)
32,537,976 32,353,256 32,238,762 31,705,088 31,555,124 32,537,976 31,555,124 
Return on average assets ("ROAA")2.33 %1.27 %0.80 %1.23 %1.12 %1.49 %0.69 %
Return on average common equity ("ROCE")40.82 %23.22 %14.66 %24.26 %23.05 %26.99 %11.01 %
Efficiency ratio33.42 %46.59 %48.89 %43.56 %46.76 %41.07 %50.28 %
Non-GAAP Profitability Metrics (2):
Core earnings$113,876 $59,303 $70,308 $54,588 $38,439 $243,487 $64,939 
Adjusted pre-tax pre-provision net income$167,215 $86,467 $86,769 $77,896 $64,146 $340,451 $162,302 
Per share amounts:
Core earnings per share - diluted$3.36 $1.76 $2.14 $1.71 $1.21 $7.27 $2.05 
Tangible book value per common share (1)
$35.12 $31.82 $30.01 $27.92 $25.97 $35.12 $25.97 
CUBI stock price as % of tangible book value (1)
122 %123 %106 %65 %43 %122 %43 %
Core ROAA2.35 %1.30 %1.61 %1.26 %0.93 %1.76 %0.69 %
Core ROCE42.16 %23.72 %31.03 %25.06 %18.82 %32.61 %10.88 %
Adjusted ROAA - pre-tax and pre-provision3.36 %1.80 %1.90 %1.70 %1.43 %2.37 %1.47 %
Adjusted ROCE - pre-tax and pre-provision60.81 %33.27 %36.80 %34.20 %29.73 %44.30 %25.41 %
Net interest margin, tax equivalent 4.59 %2.98 %3.00 %2.78 %2.50 %3.55 %2.68 %
Net interest margin, tax equivalent, excluding PPP loans3.24 %3.30 %2.99 %3.04 %2.86 %3.17 %2.93 %
Core efficiency ratio30.36 %44.33 %41.13 %42.89 %46.10 %37.31 %48.68 %
Asset Quality:
Net charge-offs $7,104 $6,591 $12,521 $8,472 $17,299 $26,216 $46,335 
Annualized net charge-offs to average total loans and leases0.17 %0.16 %0.33 %0.21 %0.45 %0.22 %0.49 %
Non-performing loans ("NPLs") to total loans and leases (1)
0.34 %0.27 %0.30 %0.45 %0.38 %0.34 %0.38 %
Reserves to NPLs (1)
252.68 %269.96 %264.21 %204.48 %244.70 %252.68 %244.70 %
Non-performing assets ("NPAs") to total assets0.27 %0.24 %0.26 %0.39 %0.34 %0.27 %0.34 %
Customers Bank Capital Ratios (3):
Common equity Tier 1 capital to risk-weighted assets12.77 %12.40 %11.75 %10.62 %10.12 %12.77 %10.12 %
Tier 1 capital to risk-weighted assets 12.77 %12.40 %11.75 %10.62 %10.12 %12.77 %10.12 %
Total capital to risk-weighted assets 14.16 %13.77 %13.11 %12.06 %11.62 %14.16 %11.62 %
Tier 1 capital to average assets (leverage ratio) 8.66 %9.07 %9.35 %9.21 %9.29 %8.66 %9.29 %
(1) Metric is a spot balance for the last day of each quarter presented.
(2) Non-GAAP measures exclude net loss from discontinued operations, loss on sale of foreign subsidiaries, unrealized gains (losses) on loans held for sale, investment securities gains and losses, loss on cash flow hedge derivative terminations, severance expense, merger and acquisition-related expenses, losses realized from the sale of non-QM residential mortgage loans, loss upon acquisition of interest-only GNMA securities, legal reserves, credit valuation adjustments on derivatives, risk participation agreement mark-to-market adjustments, deposit relationship adjustment fees, loss on redemption of preferred stock, goodwill and intangible assets, and PPP loans. These notable items are not included in Customers' disclosures of core earnings and other core profitability metrics. Please note that not each of the aforementioned adjustments affected the reported amount in each of the periods presented. Customers' reasons for the use of these non-GAAP measures and a detailed reconciliation between the non-GAAP measures and the comparable GAAP amounts are included at the end of this document.
(3) Regulatory capital ratios are estimated for Q3 2021 and actual for the remaining periods. In accordance with regulatory capital rules, Customers elected an option to delay the estimated impact of CECL on its regulatory capital over a five-year transition period ending January 1, 2025. As a result, capital ratios and amounts as of Q3 2021 exclude the impact of the increased allowance for credit losses on loans and leases and unfunded loan commitments attributed to the adoption of CECL and 25% of the quarterly provision for credit losses for subsequent quarters through Q4 2021.

8


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS - UNAUDITED
(Dollars in thousands, except per share data)Nine Months Ended
Q3Q2Q1Q4Q3September 30,
2021202120212020202020212020
Interest income:
Loans and leases$233,097 $153,608 $152,117 $145,414 $132,107 $538,822 $366,634 
Investment securities8,905 8,327 7,979 6,777 6,297 25,211 17,429 
Other849 946 1,019 902 1,246 2,814 6,149 
Total interest income242,851 162,881 161,115 153,093 139,650 566,847 390,212 
Interest expense:
Deposits15,915 15,653 15,658 16,107 18,347 47,226 75,939 
FHLB advances963 5,192 5,749 5,762 6,160 15,889 
Subordinated debt2,689 2,689 2,689 2,688 2,689 8,067 8,066 
FRB PPP liquidity facility, federal funds purchased and other borrowings4,350 4,819 4,845 5,603 5,413 14,014 9,576 
Total interest expense22,959 24,124 28,384 30,147 32,211 75,467 109,470 
Net interest income219,892 138,757 132,731 122,946 107,439 491,380 280,742 
Provision (benefit) for credit losses on loans and leases13,164 3,291 (2,919)(2,913)12,955 13,536 65,688 
Net interest income after provision (benefit) for credit losses on loans and leases206,728 135,466 135,650 125,859 94,484 477,844 215,054 
Non-interest income:
Interchange and card revenue83 84 85 91 92 252 555 
Deposit fees994 891 863 823 650 2,748 1,703 
Commercial lease income5,213 5,311 5,205 4,853 4,510 15,729 13,286 
Bank-owned life insurance 1,988 2,765 1,679 1,744 1,746 6,432 5,265 
Mortgage warehouse transactional fees3,100 3,265 4,247 3,681 3,320 10,612 7,854 
Gain (loss) on sale of SBA and other loans5,359 1,900 1,575 1,689 286 8,834 320 
Mortgage banking income (loss)425 386 463 346 1,013 1,274 1,347 
Gain (loss) on sale of investment securities6,063 1,812 23,566 44 11,707 31,441 20,035 
Unrealized gain (loss) on investment securities— 1,746 974 1,387 238 2,720 60 
Loss on sale of foreign subsidiaries— (2,840)— — — (2,840)— 
Unrealized gain (loss) on derivatives524 (439)2,537 804 549 2,622 (4,755)
Loss on cash flow hedge derivative terminations— — (24,467)— — (24,467)— 
Other1,837 1,941 1,741 621 753 5,519 2,066 
Total non-interest income25,586 16,822 18,468 16,083 24,864 60,876 47,736 
Non-interest expense:
Salaries and employee benefits26,268 28,023 23,971 25,600 24,752 78,262 68,467 
Technology, communication and bank operations21,281 19,618 19,988 16,021 13,005 60,887 34,647 
Professional services8,249 8,234 6,289 5,449 4,421 22,772 10,939 
Occupancy2,704 2,482 2,621 2,742 3,368 7,807 8,620 
Commercial lease depreciation4,493 4,415 4,291 3,982 3,663 13,199 10,733 
FDIC assessments, non-income taxes and regulatory fees2,313 2,602 2,719 2,642 3,784 7,634 9,019 
Merger and acquisition related expenses— — 418 709 658 418 658 
Loan workout198 102 (261)123 846 39 3,020 
Advertising and promotion302 313 561 — — 1,176 1,795 
Deposit relationship adjustment fees6,216 — — — — 6,216 — 
Other7,985 5,034 1,330 2,665 1,788 14,349 7,145 
Total non-interest expense80,009 70,823 61,927 59,933 56,285 212,759 155,043 
Income before income tax expense152,305 81,465 92,191 82,009 63,063 325,961 107,747 
Income tax expense36,263 20,124 17,560 23,447 12,016 73,947 23,270 
Net income from continuing operations116,042 61,341 74,631 58,562 51,047 252,014 84,477 
Loss from discontinued operations before income taxes— — (20,354)(3,539)(347)(20,354)(10,259)
Income tax expense (benefit) from discontinued operations— — 17,682 (1,222)185 17,682 (2,114)
Net loss from discontinued operations— — (38,036)(2,317)(532)(38,036)(8,145)
Net income116,042 61,341 36,595 56,245 50,515 213,978 76,332 
Preferred stock dividends2,981 3,299 3,391 3,414 3,430 9,671 10,626 
Loss on redemption of preferred stock2,820 — — — — 2,820 — 
Net income available to common shareholders$110,241 $58,042 $33,204 $52,831 $47,085 $201,487 $65,706 
 Basic earnings per common share from continuing operations$3.40 $1.80 $2.23 $1.74 $1.51 $7.44 $2.35 
 Basic earnings per common share$3.40 $1.80 $1.04 $1.67 $1.49 $6.26 $2.09 
 Diluted earnings per common share from continuing operations$3.25 $1.72 $2.17 $1.73 $1.50 $7.15 $2.33 
 Diluted earnings per common share $3.25 $1.72 $1.01 $1.65 $1.48 $6.02 $2.07 
9


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEET - UNAUDITED
(Dollars in thousands)
September 30,June 30,March 31,December 31,September 30,
20212021202120202020
ASSETS
Cash and due from banks$51,169 $36,837 $3,123 $78,090 $5,822 
Interest earning deposits1,000,885 393,663 512,241 615,264 325,594 
Cash and cash equivalents1,052,054 430,500 515,364 693,354 331,416 
Investment securities, at fair value1,866,697 1,526,792 1,441,904 1,210,285 1,133,831 
Loans held for sale29,957 34,540 46,106 79,086 26,689 
Loans receivable, mortgage warehouse, at fair value2,557,624 2,855,284 3,407,622 3,616,432 3,913,593 
Loans receivable, PPP4,957,357 6,305,056 5,178,089 4,561,365 4,964,105 
Loans and leases receivable7,970,599 7,772,142 7,536,489 7,575,368 7,700,892 
Allowance for credit losses on loans and leases(131,496)(125,436)(128,736)(144,176)(155,561)
Total loans and leases receivable, net of allowance for credit losses on loans and leases15,354,084 16,807,046 15,993,464 15,608,989 16,423,029 
FHLB, Federal Reserve Bank, and other restricted stock57,184 39,895 69,420 71,368 70,387 
Accrued interest receivable93,514 90,009 83,186 80,412 65,668 
Bank premises and equipment, net9,944 10,391 10,943 11,225 11,308 
Bank-owned life insurance331,423 329,421 281,923 280,067 277,826 
Goodwill and other intangibles3,794 3,853 3,911 3,969 4,028 
Other assets310,271 362,661 371,439 338,438 354,010 
Assets of discontinued operations— — — 62,055 80,535 
Total assets$19,108,922 $19,635,108 $18,817,660 $18,439,248 $18,778,727 
LIABILITIES AND SHAREHOLDERS' EQUITY
Demand, non-interest bearing deposits$4,954,331 $2,699,869 $2,687,628 $2,356,998 $2,327,017 
Interest bearing deposits12,016,694 11,174,070 9,784,812 8,952,931 8,512,060 
Total deposits16,971,025 13,873,939 12,472,440 11,309,929 10,839,077 
Federal funds purchased— — 365,000 250,000 680,000 
FHLB advances— — 850,000 850,000 850,000 
Other borrowings223,151 124,240 124,138 124,037 123,935 
Subordinated debt181,603 181,534 181,464 181,394 181,324 
FRB PPP liquidity facility— 3,865,865 3,284,156 4,415,016 4,811,009 
Accrued interest payable and other liabilities448,844 338,801 351,741 152,082 185,927 
Liabilities of discontinued operations— — — 39,704 55,964 
Total liabilities17,824,623 18,384,379 17,628,939 17,322,162 17,727,236 
Preferred stock137,794 217,471 217,471 217,471 217,471 
Common stock33,818 33,634 33,519 32,986 32,836 
Additional paid in capital525,894 519,294 515,318 455,592 452,965 
Retained earnings607,085 496,844 438,802 438,581 385,750 
Accumulated other comprehensive income (loss)1,488 5,266 5,391 (5,764)(15,751)
Treasury stock, at cost(21,780)(21,780)(21,780)(21,780)(21,780)
Total shareholders' equity1,284,299 1,250,729 1,188,721 1,117,086 1,051,491 
Total liabilities & shareholders' equity$19,108,922 $19,635,108 $18,817,660 $18,439,248 $18,778,727 

10


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED
(Dollars in thousands)
Three Months Ended
September 30, 2021June 30, 2021September 30, 2020
Average BalanceAverage Yield or Cost (%)Average BalanceAverage Yield or Cost (%)Average BalanceAverage Yield or Cost (%)
Assets
Interest earning deposits $1,279,983 0.15%$646,342 0.12%$686,928 0.12%
Investment securities (1)
1,511,319 2.36%1,512,644 2.20%950,723 2.65%
Loans and leases:
Commercial loans to mortgage companies2,658,020 3.14%2,737,629 3.09%2,847,169 2.90%
Multi-family loans1,443,846 3.64%1,551,370 3.88%1,989,074 3.72%
Commercial and industrial loans and leases (2)
3,024,620 3.76%2,878,045 3.59%2,599,806 3.82%
Loans receivable, PPP5,778,367 8.04%6,133,184 2.69%4,909,197 1.97%
Non-owner occupied commercial real estate loans1,346,629 3.73%1,368,695 3.86%1,388,306 3.70%
Residential mortgages325,851 3.50%346,284 3.62%414,781 3.97%
Installment loans1,615,411 9.21%1,467,595 9.37%1,255,505 8.37%
Total loans and leases (3)
16,192,744 5.71%16,482,802 3.74%15,403,838 3.41%
Other interest-earning assets49,780 2.86%57,208 5.32%79,656 5.23%
Total interest-earning assets19,033,826 5.06%18,698,996 3.49%17,121,145 3.25%
Non-interest-earning assets705,514 607,952 666,477 
Assets of discontinued operations— — 77,952 
Total assets $19,739,340 $19,306,948 $17,865,574 
Liabilities
Interest checking accounts$4,537,421 0.67%$3,503,242 0.76%$2,370,709 0.78%
Money market deposit accounts5,131,433 0.43%4,859,614 0.47%3,786,032 0.65%
Other savings accounts1,376,077 0.50%1,456,777 0.57%1,125,273 1.06%
Certificates of deposit614,404 0.59%658,698 0.78%1,344,134 1.35%
Total interest-bearing deposits (4)
11,659,335 0.54%10,478,331 0.60%8,626,148 0.85%
FRB PPP liquidity facility2,788,897 0.35%3,858,733 0.35%4,479,036 0.35%
Borrowings371,077 4.90%531,757 3.85%1,236,127 3.19%
Total interest-bearing liabilities14,819,309 0.62%14,868,821 0.65%14,341,311 0.89%
Non-interest-bearing deposits (4)
3,335,198 2,889,781 2,194,689 
Total deposits and borrowings18,154,507 0.50%17,758,602 0.54%16,536,000 0.78%
Other non-interest-bearing liabilities310,519 328,251 243,812 
Liabilities of discontinued operations— — 55,714 
Total liabilities 18,465,026 18,086,853 16,835,526 
Shareholders' equity1,274,314 1,220,095 1,030,048 
Total liabilities and shareholders' equity$19,739,340 $19,306,948 $17,865,574 
Interest spread4.56%2.95%2.47%
Net interest margin4.58%2.98%2.50%
Net interest margin tax equivalent (5)
4.59%2.98%2.50%
Net interest margin tax equivalent excl. PPP (6)
3.24%3.30%2.86%
(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2) Includes owner occupied commercial real estate loans.
(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4) Total costs of deposits (including interest bearing and non-interest bearing) were 0.42%, 0.47% and 0.67% for the three months ended September 30, 2021, June 30, 2021 and September 30, 2020, respectively.
(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the three months ended September 30, 2021, June 30, 2021 and September 30, 2020, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.
(6) Non-GAAP tax-equivalent basis, as described in note (5) for the three months ended September 30, 2021, June 30, 2021 and September 30, 2020, excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

11


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED
(Dollars in thousands)
Nine Months Ended
September 30, 2021September 30, 2020
Average BalanceAverage Yield
or Cost (%)
Average BalanceAverage Yield
or Cost (%)
Assets
Interest earning deposits $1,034,923 0.13%$614,863 0.69%
Investment securities (1)
1,461,070 2.30%741,566 3.13%
Loans and leases:
Commercial loans to mortgage companies2,837,549 3.11%2,383,331 3.14%
Multi-family loans1,560,565 3.78%2,070,564 3.89%
Commercial and industrial loans and leases (2)
2,917,643 3.77%2,507,231 4.18%
Loans receivable, PPP5,515,819 4.78%2,563,299 1.88%
Non-owner occupied commercial real estate loans1,354,745 3.81%1,372,090 3.94%
Residential mortgages348,369 3.64%430,058 3.82%
Installment loans1,470,024 9.21%1,267,806 8.74%
Total loans and leases (3)
16,004,714 4.50%12,594,379 3.89%
Other interest-earning assets62,205 3.94%86,454 4.60%
Total interest-earning assets18,562,912 4.08%14,037,262 3.71%
Non-interest-earning assets632,202 599,274 
Assets of discontinued operations— 79,854 
Total assets $19,195,114 $14,716,390 
Liabilities
Interest checking accounts$3,584,223 0.74%$2,050,184 0.90%
Money market deposit accounts4,811,540 0.48%3,486,445 1.10%
Other savings accounts1,415,595 0.59%1,147,994 1.68%
Certificates of deposit646,257 0.78%1,533,628 1.64%
Total interest-bearing deposits (4)
10,457,615 0.60%8,218,251 1.23%
FRB PPP liquidity facility3,525,560 0.35%1,816,849 0.35%
Borrowings688,620 3.69%1,581,498 2.43%
Total interest-bearing liabilities14,671,795 0.69%11,616,598 1.26%
Non-interest-bearing deposits (4)
3,016,837 1,887,463 
Total deposits and borrowings17,688,632 0.57%13,504,061 1.08%
Other non-interest-bearing liabilities295,752 143,118 
Liabilities of discontinued operations— 54,310 
Total liabilities 17,984,384 13,701,489 
Shareholders' equity1,210,730 1,014,901 
Total liabilities and shareholders' equity$19,195,114 $14,716,390 
Interest spread3.51%2.63%
Net interest margin3.54%2.67%
Net interest margin tax equivalent (5)
3.55%2.68%
Net interest margin tax equivalent excl. PPP (6)
3.17%2.93%
(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2) Includes owner occupied commercial real estate loans.
(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4) Total costs of deposits (including interest bearing and non-interest bearing) were 0.47% and 1.00% for the nine months ended September 30, 2021 and 2020, respectively.
(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the nine months ended September 30, 2021 and 2020, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.
(6) Non-GAAP tax-equivalent basis as described in note (5), for the nine months ended September 30, 2021 and 2020, excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

12


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END LOAN AND LEASE COMPOSITION - UNAUDITED
(Dollars in thousands)
September 30,June 30,March 31,December 31,September 30,
20212021202120202020
Commercial:
Multi-family$1,387,166 $1,497,485 $1,659,529 $1,761,301 $1,950,300 
Loans to mortgage companies2,626,483 2,922,217 3,463,490 3,657,350 3,947,828 
Commercial & industrial 2,604,367 2,293,723 2,164,784 2,304,206 2,186,480 
Commercial real estate owner occupied656,044 653,649 590,093 572,338 557,595 
Loans receivable, PPP4,957,357 6,305,056 5,178,089 4,561,365 4,964,105 
Commercial real estate non-owner occupied1,144,643 1,206,646 1,194,832 1,213,815 1,233,882 
Construction198,607 179,198 156,837 140,905 122,963 
Total commercial loans and leases13,574,667 15,057,974 14,407,654 14,211,280 14,963,153 
Consumer:
Residential260,820 273,493 295,654 323,322 343,775 
Manufactured housing55,635 57,904 59,977 62,243 64,638 
Installment1,624,415 1,577,651 1,405,021 1,235,406 1,233,713 
Total consumer loans1,940,870 1,909,048 1,760,652 1,620,971 1,642,126 
Total loans and leases$15,515,537 $16,967,022 $16,168,306 $15,832,251 $16,605,279 

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END DEPOSIT COMPOSITION - UNAUDITED
(Dollars in thousands)
September 30,June 30,March 31,December 31,September 30,
20212021202120202020
Demand, non-interest bearing$4,954,331 $2,699,869 $2,687,628 $2,356,998 $2,327,017 
Demand, interest bearing5,023,081 4,206,355 3,228,941 2,384,691 2,308,627 
Total demand deposits9,977,412 6,906,224 5,916,569 4,741,689 4,635,644 
Savings1,310,343 1,431,756 1,483,482 1,314,817 1,173,641 
Money market5,090,121 4,908,809 4,406,508 4,601,492 4,057,366 
Time deposits593,149 627,150 665,881 651,931 972,426 
Total deposits$16,971,025 $13,873,939 $12,472,440 $11,309,929 $10,839,077 


13



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
ASSET QUALITY - UNAUDITED
(Dollars in thousands)As of September 30, 2021As of June 30, 2021As of September 30, 2020
Total loansNon accrual /NPLsAllowance for credit lossesTotal NPLs to total loansTotal reserves to total NPLsTotal loansNon accrual /NPLsAllowance for credit lossesTotal NPLs to total loansTotal reserves to total NPLsTotal loansNon accrual /NPLsAllowance for credit lossesTotal NPLs to total loansTotal reserves to total NPLs
Loan type
Multi-family$1,369,876 $24,524 $4,397 1.79 %17.93 %$1,497,485 $21,595 $5,028 1.44 %23.28 %$1,950,300 $11,710 $15,026 0.60 %128.32 %
Commercial & industrial(1)
2,673,226 6,951 10,860 0.26 %156.24 %2,360,656 6,717 8,127 0.28 %120.99 %2,220,715 9,633 12,926 0.43 %134.18 %
Commercial real estate owner occupied656,044 2,412 3,617 0.37 %149.96 %653,649 2,688 4,464 0.41 %166.07 %557,595 3,599 9,552 0.65 %265.41 %
Commercial real estate non-owner occupied1,144,643 2,845 7,375 0.25 %259.23 %1,206,646 — 7,374 — %— %1,215,516 2,408 20,200 0.20 %838.87 %
Construction198,607 — 886 — %— %179,198 — 2,643 — %— %122,963 — 6,423 — %— %
Total commercial loans and leases receivable6,042,396 36,732 27,135 0.61 %73.87 %5,897,634 31,000 27,636 0.53 %89.15 %6,067,089 27,350 64,127 0.45 %234.47 %
Residential248,153 7,738 1,912 3.12 %24.71 %266,911 8,991 2,299 3.37 %25.57 %335,452 10,634 4,649 3.17 %43.72 %
Manufactured housing55,635 3,520 4,410 6.33 %125.28 %57,904 3,239 4,372 5.59 %134.98 %64,638 2,778 5,625 4.30 %202.48 %
Installment1,624,415 3,544 98,039 0.22 %2766.34 %1,549,693 2,728 91,129 0.18 %3340.51 %1,233,713 3,118 81,160 0.25 %2602.95 %
Total consumer loans receivable1,928,203 14,802 104,361 0.77 %705.05 %1,874,508 14,958 97,800 0.80 %653.83 %1,633,803 16,530 91,434 1.01 %553.14 %
Loans and leases receivable(1)
7,970,599 51,534 131,496 0.65 %255.16 %7,772,142 45,958 125,436 0.59 %272.94 %7,700,892 43,880 155,561 0.57 %354.51 %
Loans receivable, PPP4,957,357    % %6,305,056    % %4,964,105    % %
Loans receivable, mortgage warehouse, at fair value2,557,624    % %2,855,284    % %3,913,593    % %
Total loans held for sale29,957 507  1.69 % %34,540 507  1.47 % %26,689 19,691  73.78 % %
Total portfolio$15,515,537 $52,041 $131,496 0.34 %252.68 %$16,967,022 $46,465 $125,436 0.27 %269.96 %$16,605,279 $63,571 $155,561 0.38 %244.70 %
(1) Excluding loans receivable, PPP from total loans and leases receivable is a non-GAAP measure. Management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedules that follow this table.

14



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
NET CHARGE-OFFS/(RECOVERIES) - UNAUDITED
(Dollars in thousands)
Q3Q2Q1Q4Q3Nine Months Ended September 30,
2021202120212020202020212020
Loan type
Multi-family$— $— $1,132 $— $— $1,132 $— 
Commercial & industrial116 (283)375 155 (55)208 (16)
Commercial real estate owner occupied50 (1)134 12 44 183 39 
Commercial real estate non-owner occupied943 (59)(10)(35)8,923 874 24,521 
Construction(3)(114)(5)(6)(6)(122)(122)
Residential54 (12)40 46 (17)82 (72)
Installment5,944 7,060 10,855 8,300 8,410 23,859 21,985 
Total net charge-offs (recoveries) from loans held for investment$7,104 $6,591 $12,521 $8,472 $17,299 $26,216 $46,335 


15



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED
Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. The non-GAAP measures presented are not necessarily comparable to non-GAAP measures that may be presented by other financial institutions. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP.
The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document.
Core Earnings - Customers Bancorp
Nine Months Ended
September 30,
Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
(dollars in thousands except per share data)USDPer shareUSDPer shareUSDPer shareUSDPer shareUSDPer shareUSDPer shareUSDPer share
GAAP net income to common shareholders$110,241 $3.25 $58,042 $1.72 $33,204 $1.01 $52,831 $1.65 $47,085 $1.48 $201,487 $6.02 $65,706 $2.07 
Reconciling items (after tax):
Net loss from discontinued operations— — — — 38,036 1.16 2,317 0.07 532 0.02 38,036 1.14 8,145 0.26 
Severance expense— — 1,517 0.04 — — — — — — 1,517 0.05 — — 
Merger and acquisition related expenses— — — — 320 0.01 508 0.02 530 0.02 320 0.01 530 0.02 
Legal reserves897 0.03 — — — — — — 258 0.01 897 0.03 258 0.01 
(Gains) losses on investment securities(4,591)(0.14)(2,694)(0.08)(18,773)(0.57)(1,419)(0.04)(9,662)(0.30)(26,058)(0.78)(15,993)(0.51)
Loss on sale of foreign subsidiaries— — 2,150 0.06 — — — — — — 2,150 0.06 — — 
Loss on cash flow hedge derivative terminations— — — — 18,716 0.57 — — — — 18,716 0.56 — — 
Derivative credit valuation adjustment(198)(0.01)288 0.01 (1,195)(0.04)(448)(0.01)(304)(0.01)(1,105)(0.03)6,259 0.20 
Risk participation agreement mark-to-market adjustment— — — — — — — — — — — — (1,080)(0.03)
Deposit relationship adjustment fees4,707 0.14 — — — — — — — — 4,707 0.14 — — 
Loss on redemption of preferred stock2,820 0.08 — — — — — — — — 2,820 0.08 — — 
Unrealized losses on loans held for sale— — — — — — 799 0.03 — — — — 1,114 0.04 
Core earnings$113,876 $3.36 $59,303 $1.76 $70,308 $2.14 $54,588 $1.71 $38,439 $1.21 $243,487 $7.27 $64,939 $2.05 


16



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Core Return on Average Assets - Customers Bancorp
Nine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net income$116,042 $61,341 $36,595 $56,245 $50,515 $213,978 $76,332 
Reconciling items (after tax):
Net loss from discontinued operations— — 38,036 2,317 532 38,036 8,145 
Severance expense— 1,517 — — — 1,517 — 
Merger and acquisition related expenses
— — 320 508 530 320 530 
Legal reserves897 — — — 258 897 258 
(Gains) losses on investment securities(4,591)(2,694)(18,773)(1,419)(9,662)(26,058)(15,993)
Loss on sale of foreign subsidiaries— 2,150 — — — 2,150 — 
Loss on cash flow hedge derivative terminations— — 18,716 — — 18,716 — 
Derivative credit valuation adjustment(198)288 (1,195)(448)(304)(1,105)6,259 
Risk participation agreement mark-to-market adjustment— — — — — — (1,080)
Deposit relationship adjustment fees4,707 — — — — 4,707 — 
Unrealized losses on loans held for sale— — — 799 — — 1,114 
Core net income
$116,857 $62,602 $73,699 $58,002 $41,869 $253,158 $75,565 
Average total assets
$19,739,340 $19,306,948 $18,525,721 $18,250,719 $17,865,574 $19,195,114 $14,716,390 
Core return on average assets2.35 %1.30 %1.61 %1.26 %0.93 %1.76 %0.69 %


Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre-Provision - Customers Bancorp
Nine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net income$116,042 $61,341 $36,595 $56,245 $50,515 $213,978 $76,332 
Reconciling items:
Income tax expense
36,263 20,124 17,560 23,447 12,016 73,947 23,270 
Provision (benefit) for credit losses on loans and leases
13,164 3,291 (2,919)(2,913)12,955 13,536 65,688 
Provision (benefit) for credit losses on unfunded commitments669 45 (1,286)(968)(527)(572)(132)
Severance expense— 2,004 — — — 2,004 — 
Net loss from discontinued operations— — 38,036 2,317 532 38,036 8,145 
Merger and acquisition related expenses
— — 418 709 658 418 658 
Legal reserves1,185 — — — 320 1,185 320 
(Gains) losses on investment securities(6,063)(3,558)(24,540)(1,431)(11,945)(34,161)(20,095)
Loss on sale of foreign subsidiaries— 2,840 — — — 2,840 — 
Loss on cash flow hedge derivative terminations— — 24,467 — — 24,467 — 
Derivative credit valuation adjustment(261)380 (1,562)(625)(378)(1,443)8,073 
Risk participation agreement mark-to-market adjustment— — — — — — (1,407)
Deposit relationship adjustment fees6,216 — — — — 6,216 — 
Unrealized losses on loans held for sale— — — 1,115 — — 1,450 
Adjusted net income - pre-tax pre-provision
$167,215 $86,467 $86,769 $77,896 $64,146 $340,451 $162,302 
Average total assets
$19,739,340 $19,306,948 $18,525,721 $18,250,719 $17,865,574 $19,195,114 $14,716,390 
Adjusted ROAA - pre-tax pre-provision3.36 %1.80 %1.90 %1.70 %1.43 %2.37 %1.47 %



17



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Core Return on Average Common Equity - Customers Bancorp
Nine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net income to common shareholders$110,241 $58,042 $33,204 $52,831 $47,085 $201,487 $65,706 
Reconciling items (after tax):
Net loss from discontinued operations— — 38,036 2,317 532 38,036 8,145 
Severance expense— 1,517 — — — 1,517 — 
Merger and acquisition related expenses
— — 320 508 530 320 530 
Legal reserves897 — — — 258 897 258 
(Gains) losses on investment securities(4,591)(2,694)(18,773)(1,419)(9,662)(26,058)(15,993)
Loss on sale of foreign subsidiaries— 2,150 — — — 2,150 — 
Loss on cash flow hedge derivative terminations— — 18,716 — — 18,716 — 
Derivative credit valuation adjustment(198)288 (1,195)(448)(304)(1,105)6,259 
Risk participation agreement mark-to-market adjustment— — — — — — (1,080)
Deposit relationship adjustment fees4,707 — — — — 4,707 — 
Loss on redemption of preferred stock2,820 — — — — 2,820 — 
Unrealized losses on loans held for sale— — — 799 — — 1,114 
Core earnings
$113,876 $59,303 $70,308 $54,588 $38,439 $243,487 $64,939 
Average total common shareholders' equity $1,071,566 $1,002,624 $918,795 $866,411 $812,577 $998,221 $797,430 
Core return on average common equity42.16 %23.72 %31.03 %25.06 %18.82 %32.61 %10.88 %

Adjusted ROCE - Pre-Tax Pre-Provision - Customers Bancorp
Nine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net income to common shareholders$110,241 $58,042 $33,204 $52,831 $47,085 $201,487 $65,706 
Reconciling items:
Income tax expense
36,263 20,124 17,560 23,447 12,016 73,947 23,270 
Provision (benefit) for credit losses on loan and leases
13,164 3,291 (2,919)(2,913)12,955 13,536 65,688 
Provision (benefit) for credit losses on unfunded commitments669 45 (1,286)(968)(527)(572)(132)
Net loss from discontinued operations— — 38,036 2,317 532 38,036 8,145 
Severance expense— 2,004 — — — 2,004 — 
Merger and acquisition related expenses
— — 418 709 658 418 658 
Legal reserves1,185 — — — 320 1,185 320 
(Gains) losses on investment securities(6,063)(3,558)(24,540)(1,431)(11,945)(34,161)(20,095)
Loss on sale of foreign subsidiaries— 2,840 — — — 2,840 — 
Loss on cash flow hedge derivative terminations— — 24,467 — — 24,467 — 
Derivative credit valuation adjustment(261)380 (1,562)(625)(378)(1,443)8,073 
Risk participation agreement mark-to-market adjustment— — — — — — (1,407)
Deposit relationship adjustment fees6,216 — — — — 6,216 — 
Loss on redemption of preferred stock2,820 — — — — 2,820 — 
Unrealized losses on loans held for sale— — — 1,115 — — 1,450 
Pre-tax pre-provision adjusted net income available to common shareholders
$164,234 $83,168 $83,378 $74,482 $60,716 $330,780 $151,676 
Average total common shareholders' equity
$1,071,566 $1,002,624 $918,795 $866,411 $812,577 $998,221 $797,430 
Adjusted ROCE - pre-tax pre-provision60.81 %33.27 %36.80 %34.20 %29.73 %44.30 %25.41 %


18



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Net Interest Margin, Tax Equivalent - Customers Bancorp
Nine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net interest income$219,892 $138,757 $132,731 $122,946 $107,439 $491,380 $280,742 
Tax-equivalent adjustment290 289 292 219 225 871 655 
Net interest income tax equivalent$220,182 $139,046 $133,023 $123,165 $107,664 $492,251 $281,397 
Average total interest earning assets$19,033,826 $18,698,996 $17,943,944 $17,601,999 $17,121,145 $18,562,912 $14,037,262 
Net interest margin, tax equivalent4.59 %2.98 %3.00 %2.78 %2.50 %3.55 %2.68 %

Net Interest Margin, Tax Equivalent, Excluding PPP - Customers BancorpNine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net interest income$219,892 $138,757 $132,731 $122,946 $107,439 $491,380 $280,742 
PPP net interest income(112,005)(35,785)(34,842)(25,257)(20,018)(182,632)(29,326)
Tax-equivalent adjustment290 289 292 219 225 871 655 
Net interest income, tax equivalent, excluding PPP$108,177 $103,261 $98,181 $97,908 $87,646 $309,619 $252,071 
GAAP average total interest earning assets$19,033,826 $18,698,996 $17,943,944 $17,601,999 $17,121,145 $18,562,912 $14,037,262 
Average PPP loans(5,778,367)(6,133,184)(4,623,213)(4,782,606)(4,909,197)(5,515,819)(2,563,299)
Adjusted average total interest earning assets$13,255,459 $12,565,812 $13,320,731 $12,819,393 $12,211,948 $13,047,093 $11,473,963 
Net interest margin, tax equivalent, excluding PPP3.24 %3.30 %2.99 %3.04 %2.86 %3.17 %2.93 %

Core Efficiency Ratio - Customers Bancorp
Nine Months Ended
September 30,
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 202020212020
GAAP net interest income$219,892 $138,757 $132,731 $122,946 $107,439 $491,380 $280,742 
GAAP non-interest income$25,586 $16,822 $18,468 $16,083 $24,864 $60,876 $47,736 
(Gains) losses on investment securities(6,063)(3,558)(24,540)(1,431)(11,945)(34,161)(20,095)
Derivative credit valuation adjustment(261)380 (1,562)(625)(378)(1,443)8,073 
Risk participation agreement mark-to-market adjustment— — — — — — (1,407)
Unrealized losses on loans held for sale— — — 1,115 — — 1,450 
Loss on cash flow hedge derivative terminations— — 24,467 — — 24,467 — 
Loss on sale of foreign subsidiaries— 2,840 — — — 2,840 — 
Core non-interest income19,262 16,484 16,833 15,142 12,541 52,579 35,757 
Core revenue$239,154 $155,241 $149,564 $138,088 $119,980 $543,959 $316,499 
GAAP non-interest expense$80,009 $70,823 $61,927 $59,933 $56,285 $212,759 $155,043 
Severance expense— (2,004)— — — (2,004)— 
Legal reserves(1,185)— — — (320)(1,185)(320)
Merger and acquisition related expenses— — (418)(709)(658)(418)(658)
Deposit relationship adjustment fees(6,216)— — — — (6,216)— 
Core non-interest expense$72,608 $68,819 $61,509 $59,224 $55,307 $202,936 $154,065 
Core efficiency ratio (1)
30.36 %44.33 %41.13 %42.89 %46.10 %37.31 %48.68 %

(1) Core efficiency ratio calculated as core non-interest expense divided by core revenue.



19



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)

Tangible Common Equity to Tangible Assets - Customers Bancorp
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 2020
GAAP total shareholders' equity$1,284,299 $1,250,729 $1,188,721 $1,117,086 $1,051,491 
Reconciling items:
   Preferred stock(137,794)(217,471)(217,471)(217,471)(217,471)
   Goodwill and other intangibles (1)
(3,794)(3,853)(3,911)(14,298)(14,437)
Tangible common equity$1,142,711 $1,029,405 $967,339 $885,317 $819,583 
GAAP total assets$19,108,922 $19,635,108 $18,817,660 $18,439,248 $18,778,727 
Reconciling items:
Goodwill and other intangibles (1)
(3,794)(3,853)(3,911)(14,298)(14,437)
Tangible assets$19,105,128 $19,631,255 $18,813,749 $18,424,950 $18,764,290 
Tangible common equity to tangible assets5.98 %5.24 %5.14 %4.80 %4.37 %
(1) Includes goodwill and other intangibles reported in assets of discontinued operations.
Tangible Book Value per Common Share - Customers Bancorp
(dollars in thousands except share and per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 2020
GAAP total shareholders' equity$1,284,299 $1,250,729 $1,188,721 $1,117,086 $1,051,491 
Reconciling Items:
   Preferred stock(137,794)(217,471)(217,471)(217,471)(217,471)
   Goodwill and other intangibles (1)
(3,794)(3,853)(3,911)(14,298)(14,437)
Tangible common equity$1,142,711 $1,029,405 $967,339 $885,317 $819,583 
Common shares outstanding32,537,976 32,353,256 32,238,762 31,705,088 31,555,124 
Tangible book value per common share$35.12 $31.82 $30.01 $27.92 $25.97 
(1) Includes goodwill and other intangibles reported in assets of discontinued operations.


Total Loans and Leases, excluding PPP
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 2020
Total loans and leases$15,515,537 $16,967,022 $16,168,306 $15,832,251 $16,605,279 
Loans receivable, PPP(4,957,357)(6,305,056)(5,178,089)(4,561,365)(4,964,105)
Loans and leases, excluding PPP$10,558,180 $10,661,966 $10,990,217 $11,270,886 $11,641,174 

Total Assets, excluding PPP
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 2020
Total assets$19,108,922 $19,635,108 $18,817,660 $18,439,248 $18,778,727 
Loans receivable, PPP(4,957,357)(6,305,056)(5,178,089)(4,561,365)(4,964,105)
Total assets, excluding PPP$14,151,565 $13,330,052 $13,639,571 $13,877,883 $13,814,622 



20



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)

Coverage of credit loss reserves for loans and leases held for investment, excluding PPP
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 2020
Loans and leases receivable$12,927,956 $14,077,198 $12,714,578 $12,136,733 $12,664,997 
Loans receivable, PPP(4,957,357)(6,305,056)(5,178,089)(4,561,365)(4,964,105)
Loans and leases held for investment, excluding PPP$7,970,599 $7,772,142 $7,536,489 $7,575,368 $7,700,892 
Allowance for credit losses on loans and leases$131,496 $125,436 $128,736 $144,176 $155,561 
Coverage of credit loss reserves for loans and leases held for investment, excluding PPP1.65 %1.61 %1.71 %1.90 %2.02 %
Tangible Common Equity to Tangible Assets, excluding PPP - Customers Bancorp
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020Q3 2020
GAAP total shareholders' equity$1,284,299 $1,250,729 $1,188,721 $1,117,086 $1,051,491 
Reconciling items:
   Preferred stock(137,794)(217,471)(217,471)(217,471)(217,471)
   Goodwill and other intangibles (1)
(3,794)(3,853)(3,911)(14,298)(14,437)
Tangible common equity$1,142,711 $1,029,405 $967,339 $885,317 $819,583 
GAAP total assets$19,108,922 $19,635,108 $18,817,660 $18,439,248 $18,778,727 
Loans receivable, PPP(4,957,357)(6,305,056)(5,178,089)(4,561,365)(4,964,105)
Total assets, excluding PPP$14,151,565 $13,330,052 $13,639,571 $13,877,883 $13,814,622 
Reconciling items:
Goodwill and other intangibles (1)
(3,794)(3,853)(3,911)(14,298)(14,437)
Tangible assets$14,147,771 $13,326,199 $13,635,660 $13,863,585 $13,800,185 
Tangible common equity to tangible assets8.08 %7.72 %7.09 %6.39 %5.94 %
(1) Includes goodwill and other intangibles reported in assets of discontinued operations.

Deferments to total loans and leases, excluding PPP
(dollars in thousands except per share data)Q3 2021Q2 2021Q1 2021Q4 2020
Total loans and leases$15,515,537 $16,967,022 $16,168,306 $15,832,251 
Loans receivable, PPP(4,957,357)(6,305,056)(5,178,089)(4,561,365)
Total loans and leases, excluding PPP$10,558,180 $10,661,966 $10,990,217 $11,270,886 
Commercial deferments$73,400 $89,800 $176,100 $202,100 
Consumer deferments6,708 8,400 13,000 16,400 
Total deferments$80,108 $98,200 $189,100 $218,500 
Commercial deferments to total loans and leases, excluding PPP0.7 %0.8 %1.6 %1.8 %
Consumer deferments to total loans and leases, excluding PPP0.1 0.1 0.1 0.1 
Total deferments to total loans and leases, excluding PPP0.8 %0.9 %1.7 %1.9 %


21

Investor Presentation Q3 2021 NYSE: CUBI High Tech Forward-Thinking Bank Supported by High Touch


 
2 In addition to historical information, this presentation may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: the adverse impact on the U.S. economy, including the markets in which we operate, of the coronavirus outbreak, and the impact of a slowing U.S. economy and increased unemployment on the performance of our loan and lease portfolio, the market value of our investment securities, the demand for our products and services and the availability of sources of funding; the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that effect market interest rates and the money supply; the actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships; and the effects of changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2020, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law. This does not constitute an offer to sell, or a solicitation of an offer to buy, any security in any state or jurisdiction in which such offer, solicitation or sale would be unlawful. Forward-Looking Statements


 
3 Customers Bancorp Snapshot Customers Bancorp NYSE: CUBI Headquarters West Reading, PA Offices1 37 FTE Employees 623 Market Capitalization2 As of 10/20/21 $1.5B Total Assets $19.1B Tangible Book Value3 $35.12 Data as of 9/30/2021, unless otherwise noted. (1) Offices includes branches, executive offices, Private Banking Offices and Loan Production Offices. (2) Calculated based on shares outstanding of 32.5M. (3) Non-GAAP Measure, refer to Appendix for reconciliation. Lines of Business Community Banking Specialty Banking Digital Banking • C&I • Multi-Family • CRE • SMB Lending • SBA • Residential Mortgage • Warehouse Lending • Lender Finance • Fund Finance • Real Estate Specialty Finance • Healthcare Lending • Equipment Finance • Technology and Venture Capital Banking • Financial Institutions Group Consumer • Checking & Savings • Personal Installment • Student Loan Refinancing • Medical/Dental • Credit Card Commercial • Real Time Payments • Digital Asset Banking • SMB Bundle • Credit Card New Line of Business or Geography in 2021


 
4 3Q 2021 Highlights: Exceptional Profitability & Growth 1) Non-GAAP Measure, refer to Appendix for reconciliation. Core EPS (ex. PPP) is $0.96. 2) Excluding PPP. 3Q 2021 Performance (vs. 3Q 2020) Profitability Balance Sheet Credit & Capital 3.24% vs. 2.86% in 3Q 2020 NIM1,2 $14.2B +2.5% Core Assets1,2 0.27% -7 bps NPA Ratio 2.35% vs. 0.93% in 3Q 2020 Core ROAA1 $10.6B -9.3% Total Loans and Leases1,2 1.65% -37 bps Reserve Coverage1,2 3.36% vs. 1.43% in 3Q 2020 Adjusted PTPP ROAA1 $17.0B +56.6% Total Deposits 8.1% +214 bps TCE/TA (ex. PPP)1,2 Core EPS1 $3.36 Core Earnings1 $113.9M Core ROCE1 42.16%


 
5 Strategic Priorities Commercial Consumer Digital Geographic Expansion • New teams covering the Carolinas, bringing total geographic expansion to 4 YTD 2021 • Active recruitment of additional teams underway Specialty Lending Expansion • New teams onboarded to establish verticals of Technology and Venture Capital Banking and Financial Institutions Group • Active recruitment of additional teams underway Continued Growth of Existing Verticals • Strong demand: community banking C&I, lender finance, fund finance, real estate specialty finance and equipment finance • Seek to grow market share in MWH • Active recruitment of additional teams underway SBA Growth • Digital small balance 7(a) pilot launched in 3Q21 • $4.3M YTD 2021 in SBA gain on sale revenue • Expect to achieve $6.0M in 2021 Multifamily • Program underway to grow portfolio to ~15% of total loans Direct Originations • Crossed over $1B in direct Customers Bank personal loans • Over 130k active profitable customers Consumer Gain on Sale Revenue • Generated $4.5M YTD 2021 and achieved 2021 goal Fintech Banking • Seek to become partner bank with existing MPL partners in 2022 • Potential to add several million dollars in annual fee income • Initiative is executed by our embedded fintech team New Products • Enhanced credit card launch in 1H 2022 • Evaluating additional products to be launched in 2022 Customers Bank Instant Token (“CBIT”) • 24/7/365 payment solution • $1.5B in non interest bearing deposits onboarded in 3Q21 New Vertical Expansion • New vertical of Digital Asset Banking created through the recruitment of a team Digital SMB • Digital SMB bundle pilot launches 1H 2022 with term loan and revolver • Cross sell underway on 315k unique PPP customers • In discussion with several asset generating fintech partners Rebranding and Website Relaunch • On track for implementation by year end


 
6 $4.3 $11.9 $17.0 $26.7 $25.8 $101.6 $0.0 $20.0 $40.0 $60.0 $80.0 $100.0 2Q '20 3Q '20 4Q '20 1Q '21 2Q '21 3Q '21 Origination Fees Paycheck Protection Program: Loans and Fees 1) As of 9/30/2021 Includes all PPP loans facilitated by Customers Bank (originated and purchased). 2) As measured in terms of # of loans Fee Income Recognized1 $ in millions • #2 PPP Bank Lender in the country using technology platform2 • Purchased $529M in PPP loans from a large global fintech adding to deferred origination fee totals • Currently have 189,604 PPP loans remaining to be forgiven • Processed 73,886 loans for $1.1B through SBA direct forgiveness platform • ~$346 million of origination fee revenue from the PPP Program • Recognized $187 million origination fee revenue since inception (as of September 30, 2021) • Forgiveness rate remains above 99.5% of loans processed $4.8 $5.0 $4.6 $3.2 $2.2 $1.5 $1.9 $4.1 $3.5 $0.0 $1.0 $2.0 $3.0 $4.0 $5.0 $6.0 $7.0 2Q '20 3Q '20 4Q '20 1Q '21 2Q '21 3Q '21 PPP Loans - R1 & 2 PPP Loans - R3 PPP Loan Balances1 $ in billions


 
7 Customers Bank Instant Token (CBIT) Timeline1 1) In partnership with TassatPay. Full Launch Fully functional API connected platform Open to all CUBI commercial banking customers Beta Launch Fully functional platform Select enterprise grade customers in the crypto ecosystem. Jul-Sep Sep Oct Submit completed onboarding documents CUBI KYC Review Begin transacting on platform Product Testing and Client Curation Platform integration & E2E product testing Implemented KYC processes for qualifying customers Hand-select clients to join Platform CUBI Customer CUBI Bring more partners Scale number and size of transactions Build API integration, if applicable Nov/Dec Begin using API and automate workflows New client onboarding: ~ 48 hours Digital Asset Customers Began banking Digital Asset Customers $1.5B zero-cost deposits in Q3 Jan-Jun Opportunity Analysis Formulated use cases and built economic opportunity model Conducted due-diligence on prospective vendors Built risk mitigants and controls where needed


 
8 1) Excludes PPP loan balances, Non-GAAP Measure, refer to Appendix for reconciliation. 2) CAGR calculated based on 2.75 years. 3) Includes owner occupied CRE Loan Growth $ in Billions 3Q 2021 Loan Mix1 Highly Diversified Portfolio with Core C&I and Consumer Installment Loan Growth YoY of 23% - Strong and Growing Pipeline • Strong core C&I3 growth of $516 million or 19% over 3Q20 • Strong consumer installment growth of $391 million or 32% over 3Q20 • Targeting total consumer loans of 15-20% of loan portfolio • Pipelines remain strong; on track to hit 2021 growth targets Balance Sheet: Loan Growth & Mix $1.9 $2.4 $2.9 $3.3 $1.2 $1.3 $1.4 $1.3$0.7 $1.6 $1.6 $1.9 $1.5 $2.3 $3.7 $2.6 $3.3 $2.4 $1.8 $1.4 $4.6 $5.0 $8.5 $10.1 $15.8 $15.5 2018 2019 2020 3Q '21 Core C&I Investment CRE Consumer Loans Mortgage Warehouse Multi-Family PPP Loans CAGR(excl. PPP) = 8.0% (1)(2) 31% 13% 18% 25% 13% Core C&I Investment CRE Consumer Loans Mortgage Warehouse Multi-Family 3 3


 
9 Balance Sheet: Deposit Growth & Mix 1) CAGR calculated based on 2.75 years. Deposit Growth $ in Billions 3Q 2021 Deposit Mix Significant Deposit Growth and Funding Mix Improvement Achieved • Total deposit growth of $6.1B (57%) YoY, which included $5.3B (115%) increase in demand deposits over 3Q20 • YTD 2021 deposit growth of $5.7B, which included $1.5B driven by customers joining Real-Time Payments platform • CD’s declined $379 million (39%) YoY, making up only 3% of total deposits at 9/30/2021 • Average cost of deposits dropped to 0.42% for 3Q21 from 0.67% in the year-ago quarter • Spot cost of deposits as of September 30, 2021 of 0.32% • Expect cost of deposits to be below 30 basis points at December 31, 2021 29% 30% 30% 8% 3% Noninterest Bearing DDAs Interest Bearing DDAs Money Market Accounts Savings Accounts Certificates of Deposit (CD's) $1.1 $1.3 $2.4 $5.0 $0.8 $1.2 $2.4 $5.0 $3.1 $3.5 $4.6 $5.1 $0.4 $0.9 $1.3 $1.3 $1.7 $1.7 $0.7 $0.6 $7.1 $8.6 $11.3 $17.0 2018 2019 2020 3Q '21 Noninterest Bearing DDAs Interest Bearing DDAs Money Market Accounts Savings Accounts Certificates of Deposit (CD's) CAGR = 37% (1) Total DDA 59% of Deposits


 
10 Significant Improvement Achieved Due to Maintaining Loan Yields While Reducing Funding Costs • Net interest income (excl. PPP)1 was $107.8M and increased 23% over 3Q20 • Net interest margin (excl. PPP)1 was 3.24% − Overall loan yields increased by 33 basis points over 3Q20 due to efforts to improve the loan mix while maintaining credit quality during the pandemic rate environment − Total deposit cost declined by 25 basis points over 3Q20 as a result of on-going efforts to reduce deposit rates • Significant excess cash balances as a result of strong deposit growth negatively impacted NIM by ~16 basis points Income Statement: Growth in Net Interest Income & Margin 1) Excludes PPP loan balances, Non-GAAP Measure, refer to Appendix for reconciliation. 2) Total Deposit Cost includes non-interest bearing deposits. 3) Ex PPP Net Interest Income $ in Millions Loan Yield & Deposit Cost Net Interest Margin1,3 4.1% 4.1% 4.3% 4.4% 4.4% 0.7% 0.6% 0.5% 0.5% 0.4% 3Q '20 4Q '20 1Q '21 2Q '21 3Q '21 Loan Yield (Excl. PPP) Total Deposit Cost 21,3 $87.5 $97.7 $98.0 $102.9 $107.8 3Q '20 4Q '20 1Q '21 2Q '21 3Q '21 2.9% 3.2%3.3% 3.0%3.0%


 
11 Credit: Credit Quality and Reserves Remain Strong Nonperforming Loans $ in millions NPA as a % Total Assets Highlights • Credit quality remains excellent as evidenced by NPAs/Total Assets of only 0.27% at 9/30/21 • Bolstered by the adoption of CECL on January 1, 2020, the coverage ratio, excluding PPP loans1, was 1.65% at 9/30/21 • Due to the Bank’s history of focusing on lower credit risk businesses, we expect near-term credit outlook to remain stable Net Charge Offs $ in millions 0.34% 0.38% 0.26% 0.24% 0.27% 3Q 20 4Q 20 1Q 21 2Q 21 3Q 21 NPAs / Assets $63.6 $70.5 $48.7 $46.5 $52.0 3Q 20 4Q 20 1Q 21 2Q 21 3Q 21 Non Performing Loans $8.9 $0.1 $1.6 -$0.5 $1.1 $8.4 $8.3 $10.9 $7.0 $6.0 3Q 20 4Q 20 1Q 21 2Q 21 3Q 21 Commercial NCO's Consumer NCO's 1) Non-GAAP Measure, refer to Appendix for reconciliation.


 
12 Capital: Risk Based Capital & Leverage • TRB capital ratio increased 240 basis points over 3Q20, driven by PPP revenue and core bank earnings • TCE/TA excl. PPP increased 36% compared to 3Q20, driven by PPP revenue and core bank earnings 1) Excludes PPP loan balances, Non-GAAP Measure, refer to Appendix for reconciliation. 2) The Total Capital Ratio is estimated pending final Call Report. 11.3% 11.9% 12.4% 13.3% 13.4% 3Q '20 4Q '20 1Q '21 2Q '21 3Q '21E Total Risk Based Capital2 5.9% 6.4% 7.1% 7.7% 8.1% 3Q '20 4Q '20 1Q '21 2Q '21 3Q '21 TCE/TA excl. PPP1


 
13 Tangible Book Value 1) Non-GAAP Measure, refer to Appendix for reconciliation. 2) As of October 20, 2021 35.2% YoY Growth Tangible Book Value Per Share1 TBV/Share1 $35.12 Stock Price2 $47.20 Value Proposition Trading at 134% of TBV Highlights • Significant potential upside based on peer trading levels $25.97 $27.92 $30.01 $31.82 $35.12 3Q 20 4Q 20 1Q 21 2Q 21 3Q 21 4Q 21E TBV/Share ProForma TBV/Share with Total PPP Revenue 1 $40.00


 
14 Key Accomplishments Financial Performance Technology Driven Performance Capital Earnings • Record quarterly earnings in excess of $110 million, higher than any annual performance in the company’s history Deposit Franchise • Reduced cost of deposits from 0.67% to 0.42% YoY • Excluding CBIT related deposits, YTD growth was still 37% Stock Performance • Best performing publicly traded bank stock: 160% appreciation in 2021 as of October 20th • Attractively valued at ~10x core earnings and ~134% of tangible book value CBIT • $1.5B in zero cost deposits already attracted • Poised for significant additional growth opportunities over coming quarters PPP2 • #2 bank in country by number of loans in 2021 • ~347,000 loans and ~$10B throughout the program Gain on Sale Businesses • Technology led loan sales in consumer and SBA groups totaled ~$202M resulting in $8.8M gain on sale YTD 2021 Capital Ratio • Improved TCE/TA (ex. PPP)1 capital ratios from 5.9% to 8.1% YoY Preferred Redemption • Completed redemption of $82.5 million in preferred stock adding ~$0.13 of annual run-rate EPS Common Stock Share Repurchase • Implemented program to repurchase up to 10% of the company’s outstanding shares • As of October 20, 2021 executed on 167,000 shares at an average price of $43.00 1) Excludes PPP, Non-GAAP Measure, refer to Appendix for reconciliation. 2) As of 9/30/2021 Includes all PPP loans facilitated by Customers Bank (originated and purchased).


 
15 Contacts Leadership Jay Sidhu Chairman & CEO of Customers Bancorp, Inc and Executive Chairman of Customers Bank Sam Sidhu President of Customers Bancorp, Inc and President & CEO of Customers Bank Carla Leibold CFO of Customers Bancorp, Inc and Customers Bank Andrew Bowman EVP & Chief Credit Officer Analysts B. Riley Financial - Steve Moss D.A. Davidson Company - Russell Gunther Hovde Group - Will Curtiss Jefferies LLC - Casey Haire Keefe, Bruyette & Woods - Michael Perito Maxim Group - Michael Diana Piper Sandler Companies - Frank Schiraldi Wedbush - Peter Winter


 
Appendix 16


 
17 Environmental, Social & Governance (ESG) considerations are integrated across our business units and incorporated into the policies and principles that govern how our company operates. We continuously seek to address some of the practical challenges in balancing short- and long-term business trade-offs in order to ensure that our stakeholders and shareholders prosper together. Customers Bank’s approach to ESG management includes promoting sound corporate governance, risk management and controls, investing in our Team Members and cultivating a diverse and inclusive work environment, strengthening the communities in which our Team Members live and work, and operating our business in a way that demonstrates Customers’ dedication to environmental sustainability. Environmental, Social & Governance Report Our Communities Use of investment and philanthropic capital to expand access to economic opportunity in the communities where we do business has been core to Customers since its founding more than 10 years ago. Our Team Members Customers Bank is committed to developing high performing Team Members and fostering a richly diverse and inclusive workplace culture. Our Environment Customers Bank provides financing solutions that generate positive environmental and social impacts and actively manages the environmental impacts of the company’s branches and office locations. Our Risk Culture Customers Bank’s tone at the top and risk culture underpins our ability to function with integrity and accountability and to systematically and independently review risks and opportunities while building sustainable value for the company. Our Corporate Governance & Ethics Supported by unwavering management commitment and an engaged Board, Customers Bank is continually focused on enhancing the structures, processes and controls in place that support and promote accountability, transparency and ethical behavior.


 
18 2020 ESG Milestones 1) As of 07/19/2021 Includes all PPP loans facilitated by Customers Bank (originated and purchased) Just days after the death of George Floyd, the bank held a company- wide virtual “Family Meeting” to provide an outlet of support to our Team Members. Executive leaders addressed over 600 Team Members who were then invited to share their stories, feelings and concerns. Customers Bank was one of the nation’s leading lenders in the Paycheck Protection Program (PPP). From passage of the CARES act on March 27, 2020 to date, the Bank funded approximately 347 thousand loans totaling $10 billion1. These loans helped save hundreds of thousands of jobs. Customers Bank joined the Federal Home Loan Bank of Pittsburgh in making 120 First Front Door home loans worth more than $12 million, providing affordable housing to families across the market. In total, Customers Bank invested more than $2.6 Million in 2020 through CRA investments, charitable donations, and community sponsorships. Customers Bank was the winner of the highly coveted 2020 Best Example of Making an Impact on Business Award presented by Everbridge, an organization focused on lifesaving efforts through its global Critical Event Management (CEM) platform. The bank stood out for its commitment to life safety, operational resilience and business continuity due to its efforts to communicate with Team Members, clients and the community during the onset of the pandemic. Customers Bank contributed nearly $400,000 to help feed those most in need during the pandemic. In addition to combating food insecurity, Customers Bank contributed an additional $250,000 to other pandemic- related programs including supplying PPE for hospitals and educational opportunities for inner-city children. Customers has become an active lender for several land-based wind projects, providing $126 Million in financing.


 
19 Credit: Loan and Lease Deferments Principal % of Principal % of ($'s in millions) Deferred Portfolio (2) Deferred Portfolio (2) C&I and Investment CRE: Commercial & Industrial $0.0 0.0% $0.0 0.0% SBA $3.4 3.5% $0.0 0.0% Investment CRE & Multi-Family $4.4 0.2% $0.0 0.0% Hotels $59.2 14.8% $59.2 14.9% Equipment Finance: Motor Coach $21.7 61.4% $13.1 37.8% Transportation $1.1 1.0% $1.1 1.0% Franchise $0.0 0.0% $0.0 0.0% Equipment Finance - Other $0.0 0.0% ($0.0) 0.0% Mortgage Warehouse: Mortgage Warehouse $0.0 0.0% $0.0 0.0% Consumer: Consumer Installment $4.9 0.3% $4.2 0.3% Residential Mortgage $3.4 1.2% $2.3 0.9% Manufactured Housing $0.1 0.2% $0.2 0.4% Total Deferred $98.2 0.9% $80.1 0.8% 6/30/21 9/30/21 (1) (1) The 9/30/2021 figures are all actual deferrals with none pending. (2) "% of Portfolio" ratio excludes PPP loans.


 
20 Credit: Allowance for Credit Losses for Loans and Leases (1) Utilized Moody’s September 2021 Baseline forecast with qualitative adjustments for 3Q 2021 provision. (2) Excludes Mortgage Warehouse loans reported at fair value, loans held for sale and PPP Loans. ($ in thousands) Amortized Cost Allowance for Credit Losses Lifetime Loss Rate Annualized Net Charge Off Ratio Loans and Leases Receivable: Commercial Multi-Family $1,369,876 $4,397 0.32% 0.00% Commercial & Industrial $2,673,226 $10,860 0.41% 0.02% Commercial Real Estate Owner Occupied $656,044 $3,617 0.55% 0.03% Commercial Real Estate Non-Owner Occupied $1,144,643 $7,375 0.64% 0.33% Construction $198,607 $886 0.45% -0.01% Total Commercial Loans and Leases Receivable $6,042,396 $27,135 0.45% 0.07% Consumer Consumer Installment $1,624,415 $98,039 6.04% 1.46% Residential Mortgage $248,153 $1,912 0.77% 0.09% Manufactured Housing $55,635 $4,410 7.93% 0.00% Total Consumer Loans Receivable $1,928,203 $104,361 5.41% 1.24% Total Loans and Leases HFI 2 $7,970,599 $131,496 1.65% 0.36% CECL Method 1 September 30, 2021


 
21 Liquidity Liquidity Sources ($000's) 3Q 20 4Q 20 1Q 21 2Q 21 3Q 21 YOY Change Cash and Cash Equivalents $325,594 $615,264 $512,241 $393,663 $1,000,885 $675,291 FHLB Available Borrowing Capacity $929,508 $684,936 $713,673 $1,466,067 $2,031,551 $1,102,043 FRB Available Borrowing Capacity $215,000 $220,000 $180,000 $197,000 $186,000 ($29,000) Investments (MV) US Gov't & Agency $40,008 $20,034 $20,053 $20,114 $0 ($40,008) MBS &CMO $333,845 $361,850 $590,485 $661,823 $871,191 $537,346 Municipals $18,260 $18,291 $18,527 $8,554 $8,655 ($9,605) Corporates $363,872 $396,744 $257,924 $350,420 $440,892 $77,020 ABS $375,381 $409,512 $550,087 $485,881 $540,959 $165,578 Other AFS $2,466 $3,853 $4,827 $0 $5,000 $2,534 Less: Pledged Securities ($20,053) ($18,849) ($17,589) ($15,988) ($12,440) $7,613 Net Unpledged Securities $1,113,778 $1,191,436 $1,424,314 $1,510,804 $1,854,257 $740,478 $2,583,881 $2,711,636 $2,830,229 $3,567,534 $5,072,693 $2,488,812


 
22 22.2% 10.2% 18.5% 26.6% 22.5% Geography West Southwest Midwest Southeast Northeast 97.7% 1.5% 0.3% 0.6% Profession Non COVID-19 Impacted Segments Non-Professional Retail & Restaurants Transportation, Travel and Entertainment 7.9% 78.3% 8.9% 4.9% Purpose Home Improvement Personal Loan Specialty Student Loan 29.1% 42.1% 28.8% Borrower Income <$49,999 $50K -$99,999 >$100K 17.4% 27.4% 21.4% 11.3% 4.4% 0.5% 17.5% Debt to Income Ratio 0-9.99% 10 – 19.99% 20 – 29.99% 30 – 39.99% 40 – 49.99% > 50% Unknown 29.7% 50.9% 19.4% FICO Score 750+ 700-749 660-699 Consumer Installment Loans Well Diversified Insignificant exposure to stressed professions $91K Avg Income 740 Avg FICO Portfolio average DTI is 20.8% (1) FICO score at time of origination. Note: Data as of September 30, 2021. (1)


 
23 Consumer Installment Loans Performance Note: Customers Bancorp’s impairment percentages are considered 1 day+ delinquent or in forbearance. Industry chart is from DV01 Insights COVID-19 Performance Report dated September 30, 2021. Continued Outperformance • At industry peak for consumer forbearance, CB overall remained less than half the industry average • Further, CB Direct was approximately 70% below industry average 0.9% 4.46% 0.0% 4.0% 8.0% 12.0% 16.0% 01 /3 1/ 19 02 /2 8/ 19 03 /3 1/ 19 04 /3 0/ 19 05 /3 1/ 19 06 /3 0/ 19 07 /3 1/ 19 08 /3 1/ 19 09 /3 0/ 19 10 /3 1/ 19 11 /3 0/ 19 12 /3 1/ 19 01 /3 1/ 20 02 /2 9/ 20 03 /3 1/ 20 04 /3 0/ 20 05 /3 1/ 20 06 /3 0/ 20 07 /3 1/ 20 08 /3 1/ 20 09 /3 0/ 20 10 /3 1/ 20 11 /3 0/ 20 12 /3 1/ 20 01 /3 1/ 21 02 /2 8/ 21 03 /3 1/ 21 04 /3 0/ 21 05 /3 1/ 21 06 /3 0/ 21 07 /3 1/ 21 08 /3 1/ 21 09 /3 0/ 21 CUBI Industry


 
24 Detailed Financial Ratios


 
25 Reconciliation of Non-GAAP Measures - Unaudited Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. The non-GAAP measures presented are not necessarily comparable to non- GAAP measures that may be presented by other financial institutions. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP. The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document.


 
26 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) ($ in thousands, not including per share amounts) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 USD Per Share USD Per Share USD Per Share USD Per Share USD Per Share GAAP net income to common shareholders $ 110,241 $ 3.25 $ 58,042 $ 1.72 $ 33,204 $ 1.01 $ 52,831 $ 1.65 $ 47,085 $ 1.48 Reconciling items (after tax): Net loss from discontinued operations - - - - 38,036 1.16 2,317 0.07 532 0.02 Severance expense - - 1,517 0.04 - - - - - - Merger and acquisition related expenses - - - - 320 0.01 508 0.02 530 0.02 Legal reserves 897 0.03 - - - - - - 258 0.01 (Gains) losses on investment securities (4,591) (0.14) (2,694) (0.08) (18,773) (0.57) (1,419) (0.04) (9,662) (0.30) (Gain) losses on sale of foreign subsidiaries - - 2,150 0.06 - - - - - - Loss on cash flow hedge derivative terminations - - - - 18,716 0.57 - - - - Derivative credit valuation adjustment (198) (0.01) 288 0.01 (1,195) (0.04) (448) (0.01) (304) (0.01) Risk participation agreement mark-to-market adjustment - - - - - - - - - - Deposit reltionship adjustment fees 4,707 0.14 - - - - - - - - Loss on redemption of preferred stock 2,820 0.08 - - - - - - - - Unrealized losses on loans held for sale - - - - - - 799 0.03 - - Core earnings $ 113,876 $ 3.36 $ 59,303 $ 1.76 $ 70,308 $ 2.14 $ 54,588 $ 1.71 $ 38,439 $ 1.21 Core Earnings - Customers Bancorp Core Earnings, Excluding PPP - Customers Bancorp ($ in thousands, not including per share amounts) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 USD Per Share USD Per Share USD Per Share USD Per Share USD Per Share GAAP net income to common shareholders, excluding PPP $ 28,904 $ 0.85 $ 33,730 $ 1.00 $ 8,125 $ 0.25 $ 33,683 $ 1.05 $ 31,942 $ 1.01 Reconciling items (after tax): Net loss from discontinued operations - - - - 38,036 1.16 2,317 0.07 532 0.02 Severance expense - - 1,517 0.04 - - - - - - Merger and acquisition related expenses - - - - 320 0.01 508 0.02 530 0.02 Legal reserves 897 0.03 - - - - - - 258 0.01 (Gains) losses on investment securities (4,591) (0.14) (2,694) (0.08) (18,773) (0.57) (1,419) (0.04) (9,662) (0.30) (Gain) losses on sale of foreign subsidiaries - - 2,150 0.06 - - - - - - Loss on cash flow hedge derivative terminations - - - - 18,716 0.57 - - - - Derivative credit valuation adjustment (198) (0.01) 288 0.01 (1,195) (0.04) (448) (0.01) (304) (0.01) Risk participation agreement mark-to-market adjustment - - - - - - - - - - Deposit reltionship adjustment fees 4,707 0.14 - - - - - - - - Loss on redemption of preferred stock 2,820 0.08 - - - - - - - - Unrealized losses on loans held for sale - - - - - - 799 0.03 - - Core earnings, excluding PPP $ 32,539 $ 0.96 $ 34,991 $ 1.04 $ 45,229 $ 1.38 $ 35,440 $ 1.10 $ 23,296 $ 0.72


 
27 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Core Return on Average Asset - Customers Bancorp ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP net income $ 116,042 $ 61,341 $ 36,595 $ 56,245 $ 50,515 Reconciling items (after tax): Net loss from discontinued operations - - 38,036 2,317 532 Severance expense - 1,517 - - - Merger and acquisition related expenses - - 320 508 530 Legal reserves 897 - - - 258 (Gains) losses on investment securities (4,591) (2,694) (18,773) (1,419) (9,662) Loss on sale of foreign subsidiaries - 2,150 - - - Loss on cash flow hedge derivative terminations - - 18,716 - - Derivative credit valuation adjustment (198) 288 (1,195) (448) (304) Risk participation agreement mark-to-market adjustment - - - - - Deposit relationship adjustment fees 4,707 - - - - Unrealized losses on loans held for sale - - - 799 - Core net income $ 116,857 $ 62,602 $ 73,699 $ 58,002 $ 41,869 Average total assets $ 19,739,340 $ 19,306,948 $ 18,525,721 $ 18,250,719 $ 17,865,574 Core return on average assets 2.35% 1.30% 1.61% 1.26% 0.93% Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre-Provision - Customers Bancorp ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP net income $ 116,042 $ 61,341 $ 36,595 $ 56,245 $ 50,515 Reconciling items (after tax): Income tax expense 36,263 20,124 17,560 23,447 12,016 Provision (benefit) for credit losses on loans and leases 13,164 3,291 (2,919) (2,913) 12,955 Provision (benefit) for credit losses on unfunded commitments 669 45 (1,286) (968) (527) Severance expense - 2,004 - - - Net loss from discontinued operations - - 38,036 2,317 532 Merger and acquisition related expenses - - 418 709 658 Legal reserves 1,185 - - - 320 (Gains) losses on investment securities (6,063) (3,558) (24,540) (1,431) (11,945) (Gain) losses on sale of foreign subsidiaries - 2,840 - - - (Gains) losses on hedge deriative terminations - - 24,467 - - Derivative credit valuation adjustment (261) 380 (1,562) (625) (378) Risk participation agreement mark-to-market adjustment - - - - - Deposit relationship adjustment fees 6,216 - - - - Unrealized losses on loans held for sale - - - 1,115 - Adjusted net income - pre-tax pre-provision $ 167,215 $ 86,467 $ 86,769 $ 77,896 $ 64,146 Average total assets $ 19,739,340 $ 19,306,948 $ 18,525,721 $ 18,250,719 $ 17,865,574 Adjusted ROAA - pre-tax pre-provision 3.36% 1.80% 1.90% 1.70% 1.43%


 
28 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Core Return on Average Common Equity ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP net income to common shareholders $ 110,241 $ 58,042 $ 33,204 $ 52,831 $ 47,085 Reconciling items (after tax): Net loss from discontinued operations - - 38,036 2,317 532 Severance expense - 1,517 - - - Merger and acquisition related expenses - - 320 508 530 Legal reserves 897 - - - 258 (Gains) losses on investment securities (4,591) (2,694) (18,773) (1,419) (9,662) Loss on sale of foreign subsidiaries - 2,150 - - - Loss on cash flow hedge derivative terminations - - 18,716 - - Derivative credit valuation adjustment (198) 288 (1,195) (448) (304) Risk participation agreement mark-to-market adjustment - - - - - Deposit relationship adjustment fees 4,707 - - - - Loss on redemption of preferred stock 2,820 - - - - Unrealized losses on loans held for sale - - - 799 - Core earnings $ 113,876 $ 59,303 $ 70,308 $ 54,588 $ 38,439 Average total common shareholders' equity $ 1,071,566 $ 1,002,624 $ 918,795 $ 866,411 $ 812,577 Core return on average common equity 42.16% 23.72% 31.03% 25.06% 18.82%


 
29 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Tangible Equity ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP - Total shareholders' equity 1,284,299$ 1,250,729$ 1,188,721$ 1,117,086$ 1,051,491$ Reconciling items: Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) Tangible equity 1,280,505$ 1,246,876$ 1,184,810$ 1,102,788$ 1,037,054$ (1) Includes goodwill and other intangibles reported in assets of discontinued operations Tangible Book Value per Common Share - Customers Bancorp ($ in thousands, except per share data) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP -Total shareholders' equity 1,284,299$ 1,250,729$ 1,188,721$ 1,117,086$ 1,051,491$ Reconciling items: Preferred stock (137,794) (217,471) (217,471) (217,471) (217,471) Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) Tangible common equity 1,142,711$ 1,029,405$ 967,339$ 885,317$ 819,583$ Common shares outstanding 32,537,976 32,353,256 32,238,762 31,705,088 31,555,124 Tangible book value per common share 35.12$ 31.82$ 30.01$ 27.92$ 25.97$


 
30 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Tangible Common Equity to Tangible Assets - Customers Bancorp ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP - Total shareholders' equity 1,284,299$ 1,250,729$ 1,188,721$ 1,117,086$ 1,051,491$ Reconciling items: Preferred stock (137,794) (217,471) (217,471) (217,471) (217,471) Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) Tangible common equity 1,142,711$ 1,029,405$ 967,339$ 885,317$ 819,583$ GAAP - Total assets 19,108,922$ 19,635,108$ 18,817,660$ 18,439,248$ 18,778,727$ Reconciling items: Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) Tangible assets 19,105,128$ 19,631,255$ 18,813,749$ 18,424,950$ 18,764,290$ Tangible common equity to tangible assets 5.98% 5.24% 5.14% 4.80% 4.37% Tangible Common Equity to Tangible Assets, Excluding PPP - Customers Bancorp ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP - Total shareholders' equity 1,284,299$ 1,250,729$ 1,188,721$ 1,117,086$ 1,051,491$ Reconciling items: Preferred stock (137,794) (217,471) (217,471) (217,471) (217,471) Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) Tangible common equity 1,142,711$ 1,029,405$ 967,339$ 885,317$ 819,583$ GAAP - Total assets 19,108,922$ 19,635,108$ 18,817,660$ 18,439,248$ 18,778,727$ Reconciling items: Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) PPP loans (4,957,357) (6,305,056) (5,178,089) (4,561,365) (4,964,105) Tangible assets 14,147,771$ 13,326,199$ 13,635,660$ 13,863,585$ 13,800,185$ Tangible common equity to tangible assets 8.08% 7.72% 7.09% 6.39% 5.94%


 
31 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Core Assets ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP - Total assets 19,108,922$ 19,635,108$ 18,817,660$ 18,439,248$ 18,778,727$ Reconciling items: Loans receivable, PPP (4,957,357) (6,305,056) (5,178,089) (4,561,365) (4,964,105) Goodwill and other intangibles (1) (3,794) (3,853) (3,911) (14,298) (14,437) Core assets 14,147,771$ 13,326,199$ 13,635,660$ 13,863,585$ 13,800,185$ (1) Includes goodwill and other intangibles reported in assets of discontinued operations Total loans and leases, excluding PPP ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 Total loans and leases 15,515,537$ 16,967,022$ 16,168,306$ 15,832,251$ 16,605,279$ PPP loans (4,957,357) (6,305,056) (5,178,089) (4,561,365) (4,964,105) Loans and leases, excluding PPP 10,558,180$ 10,661,966$ 10,990,217$ 11,270,886$ 11,641,174$ Coverage of credit loss reserves for loans and leases held for investment, excluding PPP ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 Loans and leases receivable 12,927,956$ 14,077,198$ 12,714,578$ 12,136,733$ 12,664,997$ Loans receivable, PPP (4,957,357) (6,305,056) (5,178,089) (4,561,365) (4,964,105) Loans and leases held for investment, excluding PPP 7,970,599$ 7,772,142$ 7,536,489$ 7,575,368$ 7,700,892$ Allowance for credit losses on loans and leases 131,496$ 125,436$ 128,736$ 144,176$ 155,561$ Coverage of credit loss reserves for loans and leases held for investment, excluding PPP 1.65% 1.61% 1.71% 1.90% 2.02%


 
32 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Net Interest Margin, Tax Equivalent, Excluding PPP - Customers Bancorp ($ in thousands, except per share data) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 GAAP net interest income 219,892$ 138,757$ 132,731$ $ 122,946 $ 107,439 PPP net interest income (112,005) (35,785) (34,842) (25,257) (20,018) Tax-equivalent adjustment 290 289 292 219 225 Net interest income, tax equivalent, excluding PPP 108,177$ 103,261$ 98,181$ 97,908$ 87,646$ GAAP average total interest earning assets 19,033,826$ 18,698,996$ 17,943,944$ 17,601,999$ 17,121,145$ Average PPP loans (5,778,367) (6,133,184) (4,623,213) (4,782,606) (4,909,197) Adjusted average total interest earning assets 13,255,459$ 12,565,812$ 13,320,731$ 12,819,393$ 12,211,948$ Net interest margin, tax equivalent, excluding PPP 3.24% 3.30% 2.99% 3.04% 2.86% Loan Yield, excluding PPP ($ in thousands, except per share data) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Q3 2020 Total interest on loans and leases 233,097$ 153,608$ $ 152,117 $ 145,414 $ 132,107 Interest on PPP loans (117,103) (41,137) (38,832) (29,465) (24,337) Interest on loans and leases, excluding PPP 115,994$ 112,471$ 113,285$ 115,949$ 107,770$ Average loans and leases 16,192,744$ 16,482,802$ 15,329,111$ 15,987,095$ 15,403,838$ Average PPP loans (5,778,367) (6,133,184) (4,623,213) (4,782,606) (4,909,197) Adjusted average total interest earning assets 10,414,377$ 10,349,618$ 10,705,898$ 11,204,489$ 10,494,641$ Loan yield, excluding PPP 4.42% 4.36% 4.29% 4.12% 4.09%


 
33 Reconciliation of Non-GAAP Measures – Unaudited (Cont.) Deferments to Total loans and leases, excluding PPP ($ in thousands) Q3 2021 Q2 2021 Q1 2021 Q4 2020 Total loans and leases 15,515,537$ 16,967,022$ 16,168,306$ 15,832,251$ PPP loans (4,957,357) (6,305,056) (5,178,089) (4,561,365) Loans and leases, excluding PPP 10,558,180$ 10,661,966$ 10,990,217$ 11,270,886$ Commercial deferments 73,400$ 89,800$ 176,100$ 202,100$ Consumer deferments 6,708 8,400 13,000 16,400 Total deferments 80,108$ 98,200$ 189,100$ 218,500$ Commercial deferments to total loans and leases, excluding PPP 0.7% 0.8% 1.6% 1.8% Consumer deferments to total loans and leases, excluding PPP 0.1% 0.1% 0.1% 0.1% Total deferments to total loans and leases, excluding PPP 0.8% 0.9% 1.7% 1.9%