voya-20200805
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported):
August 5, 2020
VOYA FINANCIAL, INC.
(Exact name of registrant as specified in its charter)
Delaware
001-35897
No.
52-1222820
(State or other jurisdiction of incorporation)
(Commission File Number)
(IRS Employer Identification Number)
230 Park Avenue
New York
New York
10169
(Address of principal executive offices)
(Zip Code)
Registrant’s telephone number, including area code: (212) 309-8200
N/A
(Former name or former address, if changed since last report)
     Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading symbolName of each exchange on which registered
Common Stock, $.01 Par ValueVOYANew York Stock Exchange
Depositary Shares, each representing a 1/40thVOYAPrBNew York Stock Exchange
interest in a share of 5.35% Fixed-Rate Non-Cumulative Preferred Stock, Series B, $0.01 par value
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ 




Item 2.02Results of Operations and Financial Condition
On August 5, 2020 Voya Financial, Inc. (“Voya Financial”) reported its financial results for the three months and six months ended June 30, 2020. A copy of the press release containing this information is furnished as Exhibit 99.1 hereto and is incorporated by reference in this item 2.02.
As previously announced, Voya Financial will host a conference call on Thursday, August 6, 2020 at 11:00 am ET to discuss its second-quarter 2020 results. The call can be accessed via Voya Financial’s investor relations website at http://investors.voya.com. In addition, more detailed financial information can be found in Voya Financial’s Quarterly Investor Supplement for the quarter ended June 30, 2020, available on Voya Financial’s investor relations website at http://investors.voya.com. The Quarterly Investor Supplement for the quarter ended June 30, 2020 is furnished herewith as Exhibit 99.2 and is incorporated by reference in this item 2.02.
As provided in General Instruction B.2 of Form 8-K, the information and exhibits provided pursuant to this Item 2.02 shall not be deemed to be “filed” for purposes of the Securities Exchange Act of 1934, as amended, nor shall they be deemed to be incorporated by reference in any filing under the Securities Act of 1933, as amended, except as shall be expressly set for by specific reference in such filing.
Item 7.01Regulation FD Disclosure
On August 5, 2020, Voya Financial made available a slide presentation that will accompany the conference call described above in Item 2.02. These slides are available on Voya Financial’s investor relations website at http://investors.voya.com.
As provided in General Instruction B.2 of Form 8-K, the information provided pursuant to this Item 7.01 shall not be deemed to be “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, nor shall it be deemed to be incorporated by reference in any filing under the Securities Act of 1933, as amended, except as shall be expressly set forth by specific reference in such a filing.
 
Item 9.01Financial Statements and Exhibits
(d) Exhibits

99.1 Press release of Voya Financial, Inc., dated August 5, 2020 (furnished and not filed)
99.2 Quarterly Investor Supplement for the quarter ended June 30, 2020 (furnished and not filed)
104 Cover Page Interactive Data File (embedded within the Inline XBRL document)





SIGNATURES
        Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Voya Financial, Inc.
(Registrant)

By:  /s/ Trevor Ogle    
Name: Trevor Ogle
Title: Senior Vice President and Deputy General Counsel 
Dated: August 5, 2020


Exhibit 99.1
newsreleaseheadera071.jpg


Voya Financial Announces Second-Quarter 2020 Results

Second-quarter 2020 net income (loss) available to common shareholders of $(0.55) per diluted share, including a $0.72 per diluted share, after tax, loss from discontinued operations1 (which includes a $0.60 per diluted share unfavorable adjustment to the write down of assets of businesses held for sale to fair value less costs to sell) related to Voya's previously announced divestment of its Individual Life business and other closed blocks. Voya is required to remeasure the estimated fair value and loss on sale at the end of each quarter until closing.
Second-quarter 2020 adjusted operating earnings2 of $0.15 per diluted share, after tax; Normalized for the following items, second-quarter 2020 adjusted operating earnings were $1.09 per diluted share, after tax:
•$0.05 per diluted share, after tax, of favorable deferred acquisition costs and value of business acquired (“DAC/VOBA”) and other intangibles unlocking;
•$(0.79) per diluted share, after tax, of prepayment fees and alternative investment income below the company’s long-term expectations; and
•$(0.20) per diluted share, after tax, of stranded costs associated with Individual Life business and other closed blocks being divested.
Voya continues to demonstrate financial strength, with $668 million in excess capital as of June 30, 2020
Previously announced sale of Voya's Individual Life and other legacy non-retirement annuities businesses expected to close by Sept. 30, 2020 and provide $1.5 billion in deployable capital

NEW YORK, Aug. 5, 2020 — Voya Financial, Inc. (NYSE: VOYA) today announced financial results for the second quarter of 2020.


1 Assets and liabilities related to the business to be sold have been classified as held for sale and the related results of operations have been classified as discontinued operations. Revenues and net results of the business that will be divested via reinsurance at closing of the divestment transaction are reported in businesses exited or to be exited through reinsurance or divestment and are excluded from adjusted operating earnings. All prior periods have been revised to reflect these changes.
2 This press release includes certain non-GAAP financial measures, including adjusted operating earnings, normalized adjusted operating earnings, and book value, excluding accumulated other comprehensive income. Normalized adjusted operating earnings excludes DAC/VOBA and other intangibles unlocking; prepayment fees and alternative investment income above or below the company's long-term expectations; and stranded costs associated with the divestment of the Individual Life business and other closed blocks. More information on non-GAAP measures and reconciliations to the most comparable U.S. GAAP measures can be found in the “Use of Non-GAAP Financial Measures” section of this release and in the company’s Quarterly Investor Supplement.
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"We delivered solid results in the second quarter and grew normalized adjusted operating earnings per share (EPS) compared with the second quarter of 2019," said Rodney O. Martin, Jr., chairman and CEO, Voya Financial, Inc. "We achieved further organic growth in each of our businesses despite the economic, health and operational challenges that COVID-19 has created as we remain focused on best serving our workplace and institutional clients. In Retirement, full-service recurring deposits increased 10.4% compared with the trailing 12 months ended June 30, 2019. In Investment Management, we generated $6.8 billion in positive net flows (excluding divested annuities and sub-advisor replacements) in the second quarter of 2020 driven by a significant new insurance asset management client mandate. Combined, Retirement and Investment Management generated $26.8 billion in total deposits and inflows during the second quarter. And in Employee Benefits, we grew in-force premiums 5.4% compared with the prior-year period due to continued demand for our protection solutions, particularly in the Voluntary business.

"With a strong balance sheet, Voya remains well positioned and continues to demonstrate our financial strength. We had $668 million of excess capital as of June 30, 2020, and we continue to benefit from our high free cash flow business mix. In addition, we have now achieved the $250 million in cost savings we had previously targeted by the end of 2020. Our prior success in achieving cost savings gives us momentum as we begin to address the stranded costs associated with the Individual Life and other legacy non-retirement annuities businesses transaction. We continue to expect that transaction will provide approximately $1.5 billion in deployable capital and it is on track to be completed by Sept. 30, 2020.

"Voya continues to stand apart in our industry because of the emphasis we have placed on our core values. Diversity, inclusion, and equality are foundational elements of the Voya culture — this has earned us a number of recognitions that help set us apart in the industry, however, we are committed to doing more. At a time when the societal challenges can seem daunting, we have an obligation to help — to combat racism, injustice, and discrimination, while setting an example for the greater community. Our commitment to caring for our employees, clients and all of the communities that we serve is core to our culture and we look forward to sharing our continued efforts and progress," added Martin.
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SECOND-QUARTER 2020 SUMMARY
Three Months Ended
June 30, 2020June 30, 2019
($ in millions)(per share)($ in millions)(per share)
Net income (loss) available to common shareholders$(71)$(0.55)$226$1.51
Adjusted operating earnings, after tax$20$0.15$159$1.06
Normalized adjusted operating earnings, after tax$140$1.09$159$1.06
Common book value$70.86$67.37
Common book value, excluding AOCI$38.83$46.94
Weighted avg. common shares outstanding (in millions):
   Basic126144
   Diluted128150

Net income (loss) available to common shareholders in the second quarter of 2020 was $(71) million, or $(0.55) per diluted share, compared with $226 million, or $1.51 per diluted share, in the second quarter of 2019. The decline primarily reflects alternative investment losses in the second quarter of 2020 (compared with alternative investment gains in the second quarter of 2019) and the previously mentioned unfavorable adjustment to the estimated loss on sale. The adjustment had minimal impact on the company's estimated deployable capital at transaction closing, and Voya continues to expect the final loss on sale at closing to be at the lower end of the range of $250 million to $750 million due to the current rate and spread environment. Finally, intent impairments, unfavorable mortality, and DAC unlocking in the Individual Life business, which is reported in discontinued operations and businesses to be exited through reinsurance, also contributed to the year-over-year decline in net income available to common shareholders.

Adjusted operating earnings in the second quarter of 2020 were $20 million, or $0.15 per diluted share, after tax, compared with $159 million, or $1.06 per diluted share, after tax, in the second quarter of 2019. Second-quarter 2020 results included $7 million, after tax, of favorable DAC/VOBA and other intangibles unlocking as well as prepayment fees and alternative investment income that was $102 million, after tax, below the company's long-term expectations and driven by unfavorable equity markets in the first quarter of 2020. Conversely, second-quarter 2019 results included $4 million, after tax, of favorable DAC/VOBA and other intangibles unlocking as well as prepayment fees and alternative investment income that was $21 million, after tax, above the company's long-term expectations.

Normalized adjusted operating earnings in the second quarter of 2020 were $140 million, or $1.09 per diluted share, after tax, compared with $159 million, or $1.06 per diluted share, after tax, in the second quarter of 2019. Higher normalized adjusted operating earnings in Investment Management and a lower loss in Corporate were offset by lower normalized adjusted operating earnings in Retirement. On a per-share basis, the increase reflects the company's share repurchases.

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SECOND-QUARTER 2020 HIGHLIGHTS
•Business results:
◦Retirement reported second-quarter 2020 adjusted operating earnings of $37 million. Normalized adjusted operating earnings were $120 million. For the trailing 12 months (TTM) ended June 30, 2020, full-service recurring deposits increased 10.4% to $10.8 billion compared with the TTM ended June 30, 2019. Total full-service net inflows in the second quarter of 2020 were $73 million.
◦Investment Management reported second-quarter 2020 adjusted operating earnings of $20 million. Normalized adjusted operating earnings were $46 million. Institutional net inflows were $7,114 million in the second quarter of 2020 and reflect strong sales in the company's insurance asset management business. Retail had net outflows (excluding sub-advisor replacements and divested annuities) of $288 million in the second quarter of 2020.
◦Employee Benefits reported adjusted operating earnings of $36 million in the second quarter of 2020, reflecting a total aggregate loss ratio of 69.3% for the quarter ended June 30, 2020. Normalized adjusted operating earnings were $46 million. In the second quarter of 2020, annualized in-force premiums were $2.3 billion, up 5% compared with the prior-year period, reflecting strong growth in the Voluntary business.
•Capital:
◦Voya had excess capital of $668 million as of June 30, 2020, which is the amount above the company’s holding company liquidity target of $200 million and estimated statutory surplus in excess of a 400% combined risk-based capital (RBC) ratio.
◦As of June 30, 2020, Voya’s estimated combined RBC ratio was 468%.
•Total company assets under management and administration3 were $606 billion as of June 30, 2020.

SEGMENT DISCUSSIONS
The following segment discussions compare the second quarter of 2020 with the second quarter of 2019, unless otherwise noted. All figures are presented before income taxes.

Retirement
Retirement adjusted operating earnings were $37 million, compared with $180 million. The decrease primarily reflects:
•$9 million of positive DAC/VOBA and other intangibles unlocking in the second quarter of 2020 compared with $5 million of positive DAC/VOBA and other intangibles unlocking in the second quarter of 2019;
•$24 million of lower fee-based margin, driven in part by lower bank sweep revenue, credited hardship distribution and loan fees associated with coronavirus-related distributions allowed under the CARES Act, and a one-time adjustment;
3 Includes assets under management balances related to businesses held for sale, for which a substantial portion of the assets will continue to be managed by Investment Management.
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•$106 million of lower investment income driven by lower alternative investment income — prepayment fee and alternative investment income (on a pre-DAC basis) were, in aggregate, $92 million below the company's long-term expectations in the second quarter of 2020 due to unfavorable equity markets in the first quarter of 2020; and
•$22 million of higher administrative expenses, largely due to a legal accrual during the second quarter of 2020.

Trailing 12 months endedTrailing 12 months endedTrailing 12 months ended
($ in millions)6/30/20203/31/20206/30/2019
Retirement — Full Service
Full Service recurring deposits$10,772  $10,639  $9,761  
Three months ended Three months endedThree months ended
($ in millions)6/30/20203/31/20206/30/2019
Retirement
Total client assets$437,290  $385,877  $401,756  
Retirement — Full Service
Full Service recurring deposits$2,651  $3,098  $2,518  
Full Service net flows$73  $329  $(19) 
Full Service client assets$141,584  $125,066  $133,726  

For the TTM ended June 30, 2020, Retirement full-service recurring deposits grew 10.4% compared with the prior-year period to $10.8 billion and reflect growth in both Corporate and Tax-Exempt Markets.

Retirement total client assets as of June 30, 2020 were $437 billion, up 9% compared with June 30, 2019, and up 13% compared with March 31, 2020.

Investment Management
Investment Management adjusted operating earnings were $20 million, compared with $41 million. The decrease primarily reflects:
•$6 million of lower fee-based margin primarily driven by lower Retail fee revenues, including the impact of market depreciation;
•$28 million of lower investment capital revenues primarily due to lower private equity earnings in the second quarter of 2020 (second-quarter 2020 investment capital results were $27 million below the company's long-term expectations due to unfavorable equity markets in the first quarter of 2020); and
•$13 million of lower administrative expenses, primarily due to lower volume expenses associated with lower revenues and AUM.

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($ in millions)2Q 20201Q 20202Q 2019
Investment Management AUM
External clients$172,932  $153,830  $158,305  
General account56,997  56,873  55,921  
Total$229,929  $210,703  $214,226  
Investment Management Net Flows
Institutional$7,114  $3,083  $772  
Retail(288) (909) (580) 
Total (excluding sub-advisor replacements and divested annuities)$6,826  $2,175  $192  
Sub-advisor replacements—  —  897  
Divested annuities outflows(520) (702) (616) 
Total$6,306  $1,473  $473  

During the second quarter of 2020, total Investment Management net flows (excluding sub-advisor replacements and divested annuities) of $6,826 million included $7,114 million in Institutional net inflows (primarily from fixed income asset classes) and $288 million of Retail net outflows.

Total Investment Management AUM was $230 billion as of June 30, 2020. The increase from March 31, 2020 and June 30, 2019 reflects market appreciation as well as positive Institutional net flows.

Employee Benefits
Employee Benefits adjusted operating earnings were $36 million, compared with $49 million. The decrease primarily reflects:
•$5 million of higher underwriting results as growth in the Voluntary block and an improved loss ratio for Stop Loss more than offset a higher Group Life loss ratio;
•$12 million of lower investment income, including prepayment fee and alternative investment income that was, in aggregate, $10 million below the company's long-term expectations (before the effect of income taxes and DAC) in the second quarter of 2020 due to unfavorable equity markets in the first quarter of 2020; and
•$3 million of higher administrative expenses driven by growth in the business.

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($ in millions)2Q 20201Q 20202Q 2019
Employee Benefits Annualized In-Force Premiums
Group Life, Disability and Other$716  $704  $715  
Stop Loss1,075  1,084  1,045  
Voluntary477  483  392  
Total$2,268  $2,271  $2,152  
Trailing 12 months ended Trailing 12 months endedTrailing 12 months ended
6/30/20203/31/20206/30/2019
Total Aggregate Loss Ratio69.3 %69.1 %71.6 %

In the second quarter of 2020, annualized in-force premiums were $2.3 billion, up 5% compared with the prior year period, reflecting strong growth in the Voluntary business. The Total Aggregate Loss Ratio was 69.3% for the quarter ended June 30, 2020, below the company's target range of 70% to 73%.

Corporate
Corporate adjusted operating losses were $75 million compared with adjusted operating losses of $80 million. The removal of stranded costs associated with the company's sale of the majority of its annuities businesses and lower pension and incentive costs during the second quarter of 2020 was partially offset by a quarterly dividend payment on the additional preferred stock issued by Voya in the second quarter of 2019 and lower revenue from transition services agreements.

Supplementary Financial Information
More detailed financial information can be found in the company’s Quarterly Investor Supplement, which is available on Voya’s investor relations website, investors.voya.com.

Earnings Call and Slide Presentation
Voya will host a conference call on Thursday, Aug. 6, 2020, at 11 a.m. ET, to discuss the company’s second-quarter 2020 results. The call and slide presentation can be accessed via the company’s investor relations website at investors.voya.com. A replay of the call will be available on the company’s investor relations website at investors.voya.com starting at 2 p.m. ET on Aug. 6, 2020.


Media Contact:     Investor Contact:
Christopher Breslin     Michael Katz
212-309-8941      212-309-8999
[email protected]   [email protected]


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About Voya Financial
Voya Financial, Inc. (NYSE: VOYA), helps Americans plan, invest and protect their savings — to get ready to retire better. Serving the financial needs of approximately 13.8 million individual and institutional customers in the United States, Voya is a Fortune 500 company that had $7.5 billion in revenue in 2019. The company had $606 billion in total assets under management and administration as of June 30, 2020. With a clear mission to make a secure financial future possible — one person, one family, one institution at a time — Voya’s vision is to be America’s Retirement Company®. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya has been recognized as a 2020 World’s Most Admired Company by Fortune magazine; one of the 2019 World’s Most Ethical Companies® by the Ethisphere Institute; as a member of the Bloomberg Gender Equality Index; and as a “Best Place to Work for Disability Inclusion” on the Disability Equality Index by Disability:IN. For more information, visit voya.com. Follow Voya Financial on Facebook, LinkedIn and Twitter @Voya.


Use of Non-GAAP Financial Measures
We believe that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performance and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions or other factors. We use the same accounting policies and procedures to measure segment Adjusted operating earnings before income taxes as we do for the directly comparable U.S. GAAP measure, which is Income (loss) from continuing operations before income taxes.

Adjusted operating earnings before income taxes does not replace Income (loss) from continuing operations before income taxes as a measure of our consolidated results of operations. Therefore, we believe that it is useful to evaluate both Income (loss) from continuing operations before income taxes and Adjusted operating earnings before income taxes when reviewing our financial and operating performance. Each segment’s Adjusted operating earnings before income taxes is calculated by adjusting Income (loss) from continuing operations before income taxes for the following items:
•Net investment gains (losses), net of related amortization of DAC, VOBA, sales inducements and unearned revenue, which are significantly influenced by economic and market conditions, including interest rates and credit spreads, and are not indicative of normal operations. Net investment gains (losses) include gains (losses) on the sale of securities, impairments, changes in the fair value of investments using the FVO unrelated to the implied loan-backed security income recognition for certain mortgage-backed obligations and changes in the fair value of derivative instruments, excluding realized gains (losses) associated with swap settlements and accrued interest;
•Net guaranteed benefit hedging gains (losses), which are significantly influenced by economic and market conditions and are not indicative of normal operations, include changes in the fair value of derivatives related to guaranteed benefits, net of related reserve increases (decreases) and net of related amortization of DAC, VOBA and sales inducements, less the estimated cost of these benefits. The estimated cost, which is reflected in operating results, reflects the expected cost of these benefits if markets perform in line with our long-term expectations and includes the cost of hedging. Other derivative and reserve changes related to guaranteed benefits are excluded from operating results, including the impacts related to changes in nonperformance spread;
•Income (loss) related to businesses exited or to be exited through reinsurance or divestment, which includes gains and (losses) associated with transactions to exit blocks of business within continuing operations (including net investment gains (losses) on securities sold and expenses directly related to these transactions) and residual run-off activity (including an insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions). Excluding this activity, which also includes amortization of
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intangible assets related to businesses exited or to be exited, better reveals trends in our core business and more closely aligns Adjusted operating earnings before income taxes with how we manages our segments;
•Income (loss) attributable to noncontrolling interest, which represents the interest of shareholders, other than those of Voya Financial, Inc., in the gains and (losses) of consolidated entities, or the attribution of results from consolidated VIEs or VOEs to which we are not economically entitled;
•Dividend payments made to preferred shareholders are included as reductions to reflect the Adjusted operating earnings that is available to common shareholders;
•Income (loss) related to early extinguishment of debt, which includes losses incurred as a result of transactions where we repurchase outstanding principal amounts of debt; these losses are excluded from Adjusted operating earnings before income taxes since the outcome of decisions to restructure debt are not indicative of normal operations;
•Impairment of goodwill, value of management contract rights and value of customer relationships acquired, which includes losses as a result of impairment analysis; these represent losses related to infrequent events and do not reflect normal, cash-settled expenses;
•Immediate recognition of net actuarial gains (losses) related to our pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments, which includes actuarial gains and losses as a result of differences between actual and expected experience on pension plan assets or projected benefit obligation during a given period. We immediately recognize actuarial gains and (losses) related to pension and other postretirement benefit obligations and gains and losses from plan adjustments and curtailments. These amounts do not reflect normal, cash-settled expenses and are not indicative of current Operating expense fundamentals; and
•Other items not indicative of normal operations or performance of our segments or may be related to events such as capital or organizational restructurings undertaken to achieve long-term economic benefits, including certain costs related to debt and equity offerings, acquisition / merger integration expenses, severance and other third-party expenses associated with such activities. These items vary widely in timing, scope and frequency between periods as well as between companies to which we are compared. Accordingly, we adjust for these items as we believe that these items distort the ability to make a meaningful evaluation of the current and future performance of our segments.

Income (loss) related to businesses exited or to be exited through reinsurance or divestment (including net investment gains (losses) on securities sold and expenses directly related to these transactions, and insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions) are excluded from Adjusted operating earnings before income taxes. When we present the adjustments to Income (loss) from continuing operations before income taxes on a consolidated basis, each adjustment excludes the relative portions attributable to businesses exited or to be exited through reinsurance or divestment.

The most directly comparable U.S. GAAP measure to Adjusted operating earnings before income taxes is Income (loss) from continuing operations before income taxes. For a reconciliation of Adjusted operating earnings before income taxes to Income (loss) from continuing operations before income taxes, see the tables that accompany this release, as well as our Quarterly Investor Supplement.

As a result of the 2018 Transaction and the Individual Life Transaction, the historical revenues and certain expenses of the sold businesses have been classified as discontinued operations. Historical revenues and certain expenses of the businesses that will be divested via reinsurance at closing of the Individual Life Transaction (including an insignificant amount of Individual Life and closed block non retirement annuities that are not part of the transaction) are reported within continuing operations, but are excluded from adjusted operating earnings as businesses exited or to be exited through reinsurance or divestment. Expenses classified within discontinued operations and businesses exited or to be exited through reinsurance include only direct operating expenses incurred by these businesses and then only to the extent that the nature of such expenses was such that we would cease to incur such expenses upon the close of the 2018 Transaction and the Individual Life Transaction. Certain other direct costs of these businesses, including those which relate to activities for which we have or will provide transitional services and for which we have or will be reimbursed under transition services agreements (“TSAs”) are reported within continuing operations along with the associated revenues from the TSAs. Additionally, indirect costs, such as those related to corporate and
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shared service functions that were previously allocated to the businesses sold or divested via reinsurance, are reported within continuing operations. These costs ("Stranded Costs") and the associated revenues from the TSAs are reported within continuing operations in Corporate, since we do not believe they are representative of the future run-rate of revenues and expenses of our continuing operations. The Stranded Costs related to the 2018 Transaction were removed in the fourth quarter of 2019 and we plan to address the Stranded Costs related to the Individual Life Transaction through a cost reduction strategy.

Normalized adjusted operating earnings excludes from Adjusted operating earnings before income taxes the following items:
•DAC/VOBA and other intangibles unlocking;
•The amount by which Investment income from prepayment fees and alternative investments exceeds or is less than our long-term expectations reported on a pre-DAC basis;
•For periods ended on or prior to June 30, 2018, Investment Management adjusted operating earnings related to our fixed and variable annuities businesses, which we sold in a transaction that closed on June 1, 2018; and
•For periods ended on or prior to the closing of the Individual Life Transaction, stranded costs associated with the Individual Life Transaction where the corresponding revenue is now reported in discontinued operations or in businesses exited or to be exited through reinsurance or divestment; for periods after the closing of the Individual Life Transaction any remaining stranded costs and the associated revenues from future TSAs will be reported in normalized adjusted operating earnings.

Because DAC/VOBA and other intangibles unlocking can be volatile, excluding the effect of this item can improve period to period comparability.

In addition to Net income (loss) per common share, we report Adjusted operating earnings per common share (diluted) and Normalized adjusted operating earnings per common share (diluted) because we believe that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performances and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions and/or other factors.

In addition to book value per common share including Accumulated other comprehensive income (AOCI), we also report book value per common share excluding AOCI and shareholders' equity excluding AOCI and preferred stock. Included in AOCI are investment portfolio unrealized gains or losses. In the ordinary course of business we do not plan to sell most investments for the sole purpose of realizing gains or losses, and book value per common share excluding AOCI and common shareholders' equity excluding AOCI provide a measure consistent with that view. The Adjusted debt to capital ratio includes a 25% equity treatment afforded to subordinated debt, 100% equity treatment afforded to preferred stock and excludes AOCI.

For a reconciliation of these non-GAAP measures to the most directly comparable U.S. GAAP measures, refer to the tables that accompany this release, as well as our Quarterly Investor Supplement.

We analyze our segment performance based on the sources of earnings. We believe this supplemental information is useful in order to gain a better understanding of our Adjusted operating earnings before income taxes for the following reasons: (1) we analyze our business using this information and (2) this presentation can be helpful for investors to understand the main drivers of Adjusted operating earnings (loss) before income taxes. The sources of earnings are defined as such:
•Investment spread and other investment income consists of net investment income and net realized investment gains (losses) associated with swap settlements and accrued interest, less interest credited to policyholder reserves.
•Fee based margin consists primarily of fees earned on assets under management ("AUM"), assets under administration and advisement ("AUA"), and transaction based recordkeeping fees.
•Net underwriting gain (loss) and other revenue contains the following: the difference between fees charged for insurance risks and incurred benefits, including mortality, morbidity, surrender results, and contractual charges for annuity contracts.
•Administrative expenses are general expenses, net of amounts capitalized as acquisition expenses and exclude commission expenses and fees on letters of credit.
•Net commissions are commissions paid that are not deferred and thus recorded directly to expense.
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•For a detail explanation of DAC/VOBA and other intangibles amortization/unlocking refer to our Annual Report on Form 10-K and our Quarterly Report on Form 10-Q.

More details on these sources of earnings can be found in Voya Financial’s Quarterly Investor Supplement, which is available on Voya Financial’s investor relations website, investors.voya.com.

Forward-Looking and Other Cautionary Statements
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The company does not assume any obligation to revise or update these statements to reflect new information, subsequent events or changes in strategy. Forward-looking statements include statements relating to future developments in our business or expectations for our future financial performance and any statement not involving a historical fact. Forward-looking statements use words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” and other words and terms of similar meaning in connection with a discussion of future operating or financial performance. Actual results, performance or events may differ materially from those projected in any forward-looking statement due to, among other things, (i) general economic conditions, particularly economic conditions in our core markets, (ii) performance of financial markets, (iii) the frequency and severity of insured loss events, (iv) the effects of natural or man-made disasters, including pandemic events and specifically the current COVID-19 pandemic event, (v) mortality and morbidity levels, (vi) persistency and lapse levels, (vii) interest rates, (viii) currency exchange rates, (ix) general competitive factors, (x) changes in laws and regulations, such as those relating to Federal taxation, state insurance regulations and NAIC regulations and guidelines, (xi) changes in the policies of governments and/or regulatory authorities, and (xii) our ability to successfully manage the separation of our individual life and legacy variable annuities businesses on the expected timeline and economic terms. Factors that may cause actual results to differ from those in any forward-looking statement also include those described under “Risk Factors” and “Management’s Discussion and Analysis of Results of Operations and Financial Condition (“MD&A”) – Trends and Uncertainties” in our Annual Report on Form 10-K for the year ended Dec. 31, 2019, as filed with the Securities and Exchange Commission (“SEC”) on Feb. 21, 2020, and in our Quarterly Report on Form 10-Q for the three months ended June 30, 2020, to be filed with the SEC on or before Aug. 10, 2020.

VOYA-IR VOYA-CF

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11


Reconciliation of Net Income (Loss) to Normalized Adjusted Operating Earnings and Earnings Per Share (Diluted) Quarter-to-Date
Three Months Ended
(in millions USD, except per share)6/30/20206/30/2019
Pre-tax
Tax Effect (1)
After-taxPer sharePre-tax
Tax Effect (1)
After-taxPer share
Net Income (loss) available to Voya Financial, Inc.'s common shareholders$(71) $(0.55) $226  $1.51  
Less: Preferred stock dividends(4) (0.03) —  —  
Net Income (loss) available to Voya Financial, Inc.(67) 0.52  226  1.51  
Plus: Net income (loss) attributable to noncontrolling interest(79) (0.61) 26  0.17  
Net Income (loss)(146) (1.13) 252  1.68  
Less: Income (loss) from discontinued operations, net of tax(93) (0.72) 42  0.28  
Income (loss) from continuing operations(48) 5  (53) (0.41) 243  33  210  1.40  
Less Adjustments
Net Investment gains (losses) and related charges and adjustments42  9  34  0.26  45  9  36  0.24  
Net guaranteed benefit hedging gains (losses) and related charges and adjustments38  8  30  0.23  (6) (1) (5) (0.03) 
Income (loss) related to businesses exited or to be exited through reinsurance or divestment(55) (12) (43) (0.34) 40  8  31  0.21  
Net income (loss) attributable to noncontrolling interest(79) —  (79) (0.61) 26  —  26  0.17  
Dividend payments made to preferred shareholders4  —  4  0.03  —  —  —  —  
Other adjustments (2)
(15) 3  (18) (0.14) (52) (14) (38) (0.26) 
Adjusted operating earnings17  (3) 20  0.15  190  31  159  1.06  
Less Adjustments
DAC, VOBA and other intangibles unlocking9  2  7  0.05  5  1  4  0.02  
Prepayment fees and alternative investment income above (below) long-term expectations(129) (27) (102) (0.79) 26  5  21  0.14  
Individual Life transaction stranded costs(32) (7) (25) (0.20) (31) (7) (25) (0.16) 
Normalized adjusted operating earnings$169  $29  $140  $1.09  $190  $31  $159  $1.06  
(1) The normalized adjusted operating tax expense is based on the actual income tax expense for the current period related to Income (loss) from continuing operations, adjusted for estimated taxes on non-operating items and non-operating tax impacts, such as those related to restructuring, changes in a tax valuation allowance and changes to tax law. For non-operating items, we apply a 21% tax rate.

(2) “Other adjustments” primarily consists of restructuring expenses (severance, lease write-offs, etc.) and tax adjustments.


Reconciliation of Basic Weighted Average Shares to Normalized Adjusted Operating Diluted Weighted Average Shares
Three Months Ended
(in millions USD)6/30/20206/30/2019
Weighted-average common shares outstanding - Basic126  144  
Dilutive effect of warrants—  2  
Other dilutive effects (1)
2  4  
Fully Diluted weighted average shares outstanding128  150  
Dilutive effect of the exercise or issuance of stock based awards—  —  
Weighted average common shares outstanding - diluted128  150  
(1) Includes stock-based compensation awards such as restricted stock units (RSU), performance stock units (PSU), or stock options.

Reconciliation of Book Value per Common Share to Book Value per Share excluding AOCI
As of June 30, 2020As of June 30, 2019
Book value per common share, including AOCI$70.86  $67.37  
Per share impact of AOCI(32.03) (20.43) 
Book value per common share, excluding AOCI$38.83  $46.94  
12



Reconciliation of Investment Management Adjusted Operating Margin to Normalized Adjusted Operating Margin Excluding Investment Capital (1)
Three Months Ended
(in millions USD, unless otherwise indicated)6/30/20203/31/20206/30/2019
Adjusted Operating revenues$129  $166  $163  
Adjusted operating expenses (109) (126) (122) 
Adjusted operating earnings before income taxes$20  $40  $41  
Adjusted operating margin15.2 %23.9 %25.3 %
Adjusted Operating revenues$129  $166  $163  
Less:
Investment Capital Results(22) 3  7  
Adjusted operating revenues excluding Investment Capital151  163  156  
Adjusted operating expenses(109) (126) (122) 
Adjusted operating earnings excluding Investment Capital$42  $37  $34  
Adjusted operating margin excluding Investment Capital27.4 %22.4 %21.9 %
Adjusted Operating revenues$129  $166  $163  
Less:
Investment Capital Results above (below) long-term expectations(27) (2) 2  
Normalized adjusted operating revenues156  168  161  
Adjusted operating expenses(109) (126) (122) 
Normalized adjusted operating earnings excluding Investment Capital above (below) long-term expectations$46  $42  $39  
Normalized adjusted operating margin excluding Investment Capital above (below) long-term expectations29.7 %24.8 %24.4 %
(1) In our Investment Management business, normalized and adjusted operating margins excluding investment capital results are reported because the results from investment capital can be volatile and excluding the effect of these items can improve period-to-period comparability.

13
Exhibit 99.2
Voya Financial


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Quarterly Investor Supplement


June 30, 2020



This report should be read in conjunction with Voya Financial, Inc.'s Quarterly Report on Form 10-Q for the Three Months Ended June 30, 2020. Voya Financial's Annual Reports on Form 10-K, and Quarterly Reports on Form 10-Q, can be accessed upon filing at the Securities and Exchange Commission’s website at www.sec.gov, and at our website at investors.voya.com. All information is unaudited.
Corporate Offices:Media Contact:Investor Contact:
Voya FinancialChristopher BreslinMichael Katz
230 Park Avenue212-309-8941212-309-8999
New York, New York 10169[email protected][email protected]
NYSE Ticker:Web Site:
VOYAinvestors.voya.com
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Table of Contents
PagePage
ConsolidatedCorporate
Explanatory Note on Non-GAAP Financial Information3 - 5Adjusted Operating Earnings
Key MetricsInvestment Information
Normalized Adjusted Operating Earnings by SegmentPortfolio Composition
Normalized Effective Tax RatePortfolio Results
Consolidated Statements of OperationsAlternative Investment Income
Consolidated Adjusted Earnings Before Income TaxesReconciliations
Adjusted Operating Earnings by Segment (QTD)Reconciliation of Consolidated Statements of Operations
Adjusted Operating Earnings by Segment (YTD)Reconciliation of Adjusted Operating Revenues
Consolidated Balance SheetsReconciliation of Adjusted Operating Earnings - excluding Unlocking;
DAC/VOBA Segment Trends   Adjusted Return on Capital 38 - 39
Consolidated Capital StructurePrepayments and Alternative Income Above (Below) Long-Term
Consolidated Assets Under Management, Assets Under Administration  Expectations
  and AdvisementReconciliation of Normalized Adjusted Operating Earnings and Earnings
Retirement  Per Common Share (Diluted) (QTD)
Sources of Normalized Adjusted Operating Earnings and Key MetricsReconciliation of Normalized Adjusted Operating Earnings and Earnings
Client Assets Rollforward by Product Group19 - 20  Per Common Share (Diluted) (YTD)
Investment ManagementReconciliation of Book Value Per Common Share, Excluding AOCI
Sources of Normalized Adjusted Operating EarningsReconciliation of Investment Management Normalized Adjusted
Analysis of AUM and AUA   Operating Margin, Excluding Investment Capital
Account Value Rollforward by Source
Account Value by Asset Type
Employee Benefits
Sources of Normalized Adjusted Operating Earnings
Key Metrics
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Page 3 of 44


Explanatory Note on Non-GAAP Financial Information

On December 18, 2019, we entered into an agreement to dispose of substantially all of our Individual Life and other closed block non-retirement annuities businesses (the "Individual Life Transaction"). As a result, the assets and liabilities of the businesses to be sold have been classified as held for sale and the results of operations have been classified as discontinued operations for all periods presented in this Quarterly Investor Supplement. For the quarter ended June 30, 2020, Income (loss) from discontinued operations, net of tax included $77 million additional estimated loss on sale, net of tax. As of June 30, 2020, the total estimated loss on sale, net of tax was $1.3 billion, which represents the the excess of the estimated carrying value of the businesses held for sale over the estimated purchase price less cost to sell. Revenues and net results of the business that will be divested via reinsurance at closing of the Individual Life Transaction (including insignificant number of Individual Life, Annuities and Closed Block Variable Annuities ("CBVA") policies that were not part of the Individual Life and 2018 Transactions) are reported in businesses exited or to be exited through reinsurance or divestment and are excluded from adjusted operating earnings. All prior periods have been revised to reflect these changes. Refer to Business Held for Sale and Discontinued Operations in Part I, Item 1. of our Quarterly Report on Form 10-Q for further detail on discontinued operations.

Adjusted Operating Earnings Before Income Taxes
We believe that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performance and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions or other factors. We use the same accounting policies and procedures to measure segment Adjusted operating earnings before income taxes as we do for the directly comparable U.S. GAAP measure, which is Income (loss) from continuing operations before income taxes.
Adjusted operating earnings before income taxes does not replace Income (loss) from continuing operations before income taxes as a measure of our consolidated results of operations. Therefore, we believe that it is useful to evaluate both Income (loss) from continuing operations before income taxes and Adjusted operating earnings before income taxes when reviewing our financial and operating performance. Each segment’s Adjusted operating earnings before income taxes is calculated by adjusting Income (loss) from continuing operations before income taxes for the following items:
▪Net investment gains (losses), net of related amortization of DAC, VOBA, sales inducements and unearned revenue, which are significantly influenced by economic and market conditions, including interest rates and credit spreads, and are not indicative of normal operations. Net investment gains (losses) include gains (losses) on the sale of securities, impairments, changes in the fair value of investments using the FVO unrelated to the implied loan-backed security income recognition for certain mortgage-backed obligations and changes in the fair value of derivative instruments, excluding realized gains (losses) associated with swap settlements and accrued interest;
•Net guaranteed benefit hedging gains (losses), which are significantly influenced by economic and market conditions and are not indicative of normal operations, include changes in the fair value of derivatives related to guaranteed benefits, net of related reserve increases (decreases) and net of related amortization of DAC, VOBA and sales inducements, less the estimated cost of these benefits. The estimated cost, which is reflected in operating results, reflects the expected cost of these benefits if markets perform in line with our long-term expectations and includes the cost of hedging. Other derivative and reserve changes related to guaranteed benefits are excluded from operating results, including the impacts related to changes in nonperformance spread;
•Income (loss) related to businesses exited or to be exited through reinsurance or divestment, which includes gains and (losses) associated with transactions to exit blocks of business within continuing operations (including net investment gains (losses) on securities sold and expenses directly related to these transactions) and residual run-off activity (including an insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions). Excluding this activity, which also includes amortization of intangible assets related to businesses exited or to be exited, better reveals trends in our core business and more closely aligns Adjusted operating earnings before income taxes with how we manages our segments;
•Income (loss) attributable to noncontrolling interest, which represents the interest of shareholders, other than those of Voya Financial, Inc., in the gains and (losses) of consolidated entities, or the attribution of results from consolidated VIEs or VOEs to which we are not economically entitled;
•Dividend payments made to preferred shareholders are included as reductions to reflect the Adjusted operating earnings that is available to common shareholders;
•Income (loss) related to early extinguishment of debt, which includes losses incurred as a result of transactions where we repurchase outstanding principal amounts of debt; these losses are excluded from Adjusted operating earnings before income taxes since the outcome of decisions to restructure debt are not indicative of normal operations;
•Impairment of goodwill, value of management contract rights and value of customer relationships acquired, which includes losses as a result of impairment analysis; these represent losses related to infrequent events and do not reflect normal, cash-settled expenses;



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Page 4 of 44


Explanatory Note on Non-GAAP Financial Information

•Immediate recognition of net actuarial gains (losses) related to our pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments, which includes actuarial gains and losses as a result of differences between actual and expected experience on pension plan assets or projected benefit obligation during a given period. We immediately recognize actuarial gains and (losses) related to pension and other postretirement benefit obligations and gains and losses from plan adjustments and curtailments. These amounts do not reflect normal, cash-settled expenses and are not indicative of current Operating expense fundamentals; and
•Other items not indicative of normal operations or performance of our segments or may be related to events such as capital or organizational restructurings undertaken to achieve long-term economic benefits, including certain costs related to debt and equity offerings, acquisition / merger integration expenses, severance and other third-party expenses associated with such activities. These items vary widely in timing, scope and frequency between periods as well as between companies to which we are compared. Accordingly, we adjust for these items as we believe that these items distort the ability to make a meaningful evaluation of the current and future performance of our segments.
Income (loss) related to businesses exited or to be exited through reinsurance or divestment (including net investment gains (losses) on securities sold and expenses directly related to these transactions, and insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions) are excluded from Adjusted operating earnings before income taxes. When we present the adjustments to Income (loss) from continuing operations before income taxes on a consolidated basis, each adjustment excludes the relative portions attributable to businesses exited or to be exited through reinsurance or divestment.
The most directly comparable U.S. GAAP measure to Adjusted operating earnings before income taxes is Income (loss) from continuing operations before income taxes. For a reconciliation of Adjusted operating earnings before income taxes to Income (loss) from continuing operations before income taxes, refer to the "Reconciliations" section in this document.
Stranded Costs
As a result of the 2018 Transaction and the Individual Life Transaction, the historical revenues and certain expenses of the sold businesses have been classified as discontinued operations. Historical revenues and certain expenses of the businesses that will be divested via reinsurance at closing of the Individual Life Transaction (including an insignificant amount of Individual Life and closed block non retirement annuities that are not part of the transaction) are reported within continuing operations, but are excluded from adjusted operating earnings as businesses exited or to be exited through reinsurance or divestment. Expenses classified within discontinued operations and businesses exited or to be exited through reinsurance include only direct operating expenses incurred by these businesses and then only to the extent that the nature of such expenses was such that we would cease to incur such expenses upon the close of the 2018 Transaction and the Individual Life Transaction. Certain other direct costs of these businesses, including those which relate to activities for which we have or will provide transitional services and for which we have or will be reimbursed under transition services agreements (“TSAs”) are reported within continuing operations along with the associated revenues from the TSAs. Additionally, indirect costs, such as those related to corporate and shared service functions that were previously allocated to the businesses sold or divested via reinsurance, are reported within continuing operations. These costs ("Stranded Costs") and the associated revenues from the TSAs are reported within continuing operations in Corporate, since we do not believe they are representative of the future run-rate of revenues and expenses of our continuing operations. The Stranded Costs related to the 2018 Transaction were removed in the fourth quarter of 2019 and we plan to address the Stranded Costs related to the Individual Life Transaction through a cost reduction strategy.
Normalized Adjusted Operating Earnings
Normalized adjusted operating earnings excludes from Adjusted operating earnings before income taxes the following items:
•DAC/VOBA and other intangibles unlocking;
•The amount by which Investment income from prepayment fees and alternative investments exceeds or is less than our long-term expectations reported on a pre-DAC basis;
•For periods ended on or prior to June 30, 2018, Investment Management adjusted operating earnings related to our fixed and variable annuities businesses, which we sold in a transaction that closed on June 1, 2018; and
•For periods ended on or prior to the closing of the Individual Life Transaction, stranded costs associated with the Individual Life Transaction where the corresponding revenue is now reported in discontinued operations or in businesses exited or to be exited through reinsurance or divestment; for periods after the closing of the Individual Life Transaction any remaining stranded costs and the associated revenues from future TSAs will be reported in normalized adjusted operating earnings.
Because DAC/VOBA and other intangibles unlocking can be volatile, excluding the effect of this item can improve period to period comparability.  
Adjusted Operating Earnings per Common Share (Diluted) and Normalized Adjusted Operating Earnings per Common Share (Diluted)
In addition to Net income (loss) per common share, we report Adjusted operating earnings per common share (diluted) and Normalized adjusted operating earnings per common share (diluted) because we believe that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performances and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions and/or other factors. For a reconciliation of these non-GAAP measures to the most directly comparable U.S. GAAP measures, refer to the "Reconciliation of Normalized Adjusted Operating Earning and Earnings Per Common Share" page of this document.
Shareholders' Equity/Book Value per Common Share, Excluding AOCI
In addition to book value per common share including Accumulated other comprehensive income (AOCI), we also report book value per common share excluding AOCI and shareholders' equity excluding AOCI and preferred stock. Included in AOCI are investment portfolio unrealized gains or losses. In the ordinary course of business we do not plan to sell most investments for the sole purpose of realizing gains or losses, and book value per common share excluding AOCI and common shareholders' equity excluding AOCI provide a measure consistent with that view. The Adjusted debt to capital ratio includes a 25% equity treatment afforded to subordinated debt, 100% equity treatment afforded to preferred stock and excludes AOCI. For a reconciliation of these non-GAAP measures to the most directly comparable U.S. GAAP measures, refer to the Reconciliation of Book Value Per Common Share, Excluding AOCI" page of this document.

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Page 5 of 44


Explanatory Note on Non-GAAP Financial Information

Adjusted Return on Capital
We report Adjusted return on capital ("ROC") because we believe this measure is a useful indicator of how effectively we use capital resources allocated to our segments apart from Corporate and closed block activities, which include our Retirement, Investment Management and Employee Benefits segments. Capital is allocated to each of our segments in proportion to each segment’s target statutory capital, plus an allocation of the differences between statutory capital and total Voya Financial, Inc. shareholders' equity on a GAAP basis (excluding AOCI), based on each segment’s portion of these differences. Statutory surplus in excess of target statutory capital and certain Corporate assets and liabilities, such as certain deferred tax assets and liabilities for unfunded pension plans, are allocated to Corporate.
Adjusted Operating Effective Tax Rate and Normalized Adjusted Operating Effective Tax Rate
Beginning in 2018, the normalized adjusted operating effective tax rate is based on the actual income tax expense for the current period related to Income (loss) from continuing operations, adjusted for estimated taxes on non-operating items and non-operating tax impacts, such as those related to restructuring, changes in a tax valuation allowance and changes to tax law. For non-operating items, we apply a 21% tax rate beginning in 2018.
Adjusted Operating Revenues
Adjusted operating revenues is a measure of our segment revenues and a non-GAAP financial measure. Each segment's Adjusted operating revenues are calculated by adjusting Total revenues for the following items:
•Net realized investment gains (losses) and related charges and adjustments, which are significantly influenced by economic and market conditions, including interest rates and credit spreads and are not indicative of normal operations. Net investment gains (losses) include gains (losses) on the sale of securities, impairments, changes in the fair value of investments using the FVO unrelated to the implied loan-backed security income recognition for certain mortgage-backed obligations and changes in the fair value of derivative instruments, excluding realized gains (losses) associated with swap settlements and accrued interest. These are net of related amortization of unearned revenue;
•Gain (loss) on change in fair value of derivatives related to guaranteed benefits, which is significantly influenced by economic and market conditions and not indicative of normal operations, includes changes in the fair value of derivatives related to guaranteed benefits, less the estimated cost of these benefits. The estimated cost, which is reflected in operating results, reflects the expected cost of these benefits if markets perform in line with our long-term expectations and includes the cost of hedging. Other derivative and reserve changes related to guaranteed benefits are excluded from operating revenues, including the impacts related to changes in nonperformance spread;
•Revenues related to businesses exited or to be exited through reinsurance or divestment, which includes revenues associated with transactions to exit blocks of business within continuing operations (including net investment gains (losses) on securities sold related to these transactions) and residual run-off activity (including an insignificant number of Individual Life, Annuities and CBVA policies that were not part of the Individual Life and 2018 Transactions). Excluding this activity better reveals trends in our core business and more closely aligns Adjusted operating revenues with how we manage our segments;
•Revenues attributable to noncontrolling interest, which represents the interests of shareholders, other than those of Voya Financial, Inc., in consolidated entities. Revenues attributable to noncontrolling interest represents such shareholders' interests in the revenues of those entities, or the attribution of results from consolidated VIEs or VOEs to which we are not economically entitled; and
•Other adjustments to total revenues primarily reflect fee income earned by our broker-dealers for sales of non-proprietary products, which are reflected net of commission expense in our segments’ operating revenues, other items where the income is passed on to third parties and the elimination of intercompany investment expenses included in Adjusted operating revenues.
The most directly comparable U.S. GAAP measure to Adjusted operating revenues is Total revenues. For a reconciliation of Adjusted operating revenues to Total revenues, refer to the "Reconciliations" section in this document.
Sources of Earnings
We analyze our segment performance based on the sources of earnings. We believe this supplemental information is useful in order to gain a better understanding of our Adjusted operating earnings before income taxes for the following reasons: (1) we analyze our business using this information and (2) this presentation can be helpful for investors to understand the main drivers of Adjusted operating earnings (loss) before income taxes. The sources of earnings are defined as such:
•Investment spread and other investment income consists of net investment income and net realized investment gains (losses) associated with swap settlements and accrued interest, less interest credited to policyholder reserves.
•Fee based margin consists primarily of fees earned on assets under management ("AUM"), assets under administration and advisement ("AUA"), and transaction based recordkeeping fees.
•Net underwriting gain (loss) and other revenue contains the following: the difference between fees charged for insurance risks and incurred benefits, including mortality, morbidity, surrender results, and contractual charges for annuity contracts.
•Administrative expenses are general expenses, net of amounts capitalized as acquisition expenses and exclude commission expenses and fees on letters of credit.
•Net commissions are commissions paid that are not deferred and thus recorded directly to expense.
•For a detail explanation of DAC/VOBA and other intangibles amortization/unlocking see “Unlocking of DAC/VOBA and other Contract Owner/Policyholder Intangibles” in our SEC filings.
Other Information 
Financial information, unless otherwise noted, is rounded to millions, therefore may not sum to its corresponding total.
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Key Metrics
Three Months Ended or As ofYear-to-Date or As of
(in millions USD, unless otherwise indicated)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Net income (loss) available to Voya Financial, Inc.'s common shareholders(71) (98) (776) 106  226  (169) 290  
Per common share (basic)(0.56) (0.75) (5.76) 0.77  1.57  (1.32) 1.99  
Per common share (diluted)(0.55) (0.71) (5.45) 0.74  1.51  (1.27) 1.93  
Adjusted operating earnings: (1)
Before income taxes17  134  178  122  190  151  291  
After income taxes20  115  153  114  159  134  247  
Effective tax rate(17.6)%14.3 %14.2 %7.5 %16.2 %10.8 %14.7 %
Per common share (diluted)0.15  0.83  1.07  0.79  1.06  1.01  1.64  
Normalized adjusted operating earnings: (1)
Before income taxes169  180  199  179  190  349  346  
After income taxes140  151  170  159  159  291  291  
Effective tax rate17.2 %16.0 %14.9 %11.7 %16.2 %16.6 %15.8 %
Per common share (diluted)1.09  1.10  1.19  1.10  1.06  2.19  1.93  
Shareholder's equity:
Total Voya Financial, Inc. Common Shareholders' Equity8,936  6,815  8,796  9,939  9,452  8,936  9,452  
Total Voya Financial, Inc. Common Shareholders' Equity - Excluding AOCI (1)
4,897  4,974  5,465  6,442  6,585  4,897  6,585  
Deferred Tax Asset ("DTA") (2)
1,767  1,935  1,823  1,829  1,952  1,767  1,952  
Total Voya Financial, Inc. Common Shareholders' Equity - Excluding AOCI & DTA (2)
3,130  3,039  3,642  4,613  4,633  3,130  4,633  
Book value per common share (including AOCI)70.86  54.09  66.49  73.73  67.37  70.86  67.37  
Book value per common share (excluding AOCI) (1)
38.83  39.48  41.31  47.79  46.94  38.83  46.94  
Debt to Capital:
Debt to Capital24.2 %29.1 %24.4 %22.4 %23.8 %24.2 %23.8 %
Adjusted Debt to Capital (1)
32.4 %32.1 %30.4 %27.4 %27.7 %32.4 %27.7 %
Shares:
Weighted-average common shares outstanding
Basic126  131  135  138  144  129  145  
Dilutive effect of warrants—  3  4  2  2  2  1  
Other dilutive effects (3)
2  4  4  4  4  3  4  
Diluted 128  137  142  144  150  133  151  
Adjusted Diluted (1)
128  137  142  144  150  133  151  
Ending shares outstanding126  126  132  135  140  126  140  
Returned to Common Shareholders:
Repurchase of common shares, excluding commissions—  406  160  290  446  406  646  
Dividends to common shareholders19  20  21  20  2  39  3  
Total cash returned to common shareholders19  426  181  310  448  445  649  
(1) This measure is a Non-GAAP financial measure. For an explanation of our use of Non-GAAP financial measures, refer the “Explanatory Note on Non-GAAP Financial Information” beginning on page 3 of this document. For a reconciliation of this item to the most directly comparable GAAP measure, refer to the “Reconciliations” section beginning on page 35 of this document.
(2) DTA primarily related to Federal Net Operating Loss Carry Forwards (“Federal NOLs”), net of $194 million tax valuation allowance for the periods beginning with quarter ended December 31, 2019 and $445 million for the periods presented prior to the quarter ended December 31, 2019. Periods beginning with quarter ended December 31, 2019 have been adjusted for the expected utilization of Federal NOLs related to the Individual Life Transaction.
(3) Includes stock-based compensation awards such as restricted stock units (RSU), performance stock units (PSU), or stock options.
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Normalized Adjusted Operating Earnings by Segment
Three Months EndedYear-to-Date
(in millions USD, unless otherwise indicated)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Normalized adjusted operating earnings
Retirement120  133  151  141  153  253  294  
Investment Management46  42  61  45  39  88  80  
Employee Benefits46  60  53  56  47  106  87  
Corporate(43) (55) (65) (64) (49) (98) (115) 
Before income taxes169  180  199  179  190  349  346  
After income taxes140  151  170  159  159  291  291  
Effective tax rate 17.2 %16.0 %14.9 %11.7 %16.2 %16.6 %15.8 %
Per common share (diluted)1.09  1.10  1.19  1.10  1.06  2.19  1.93  
Prepayment fees and alternative investment income above (below) long-term expectations (1)
Retirement(92) 7  21  5  22  (85) 6  
Investment Management(27) (2) (2) —  2  (29) (5) 
Employee Benefits(10) 1  2  1  2  (9) —  
Before income taxes(129) 6  21  6  26  (123) 1  
After income taxes(102) 5  17  5  21  (97) 1  
Effective tax rate21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %
Per common share (diluted)(0.79) 0.04  0.12  0.03  0.14  (0.73) 0.01  
DAC/VOBA and other intangibles unlocking
Retirement9  (16) (10) (29) 5  (8) 9  
Before income taxes9  (16) (10) (29) 5  (8) 9  
After income taxes7  (13) (8) (23) 4  (6) 7  
Effective tax rate21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %
Per common share (diluted)0.05  (0.09) (0.06) (0.16) 0.02  (0.04) 0.04  
Individual Life transaction stranded costs(2)
Before income taxes(32) (36) (33) (34) (31) (68) (65) 
After income taxes(25) (28) (26) (27) (25) (54) (52) 
Effective tax rate21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %
Per common share (diluted)(0.20) (0.21) (0.18) (0.18) (0.16) (0.40) (0.34) 
Adjusted operating earnings
Retirement37  124  162  117  180  160  309  
Investment Management20  40  59  46  41  59  75  
Employee Benefits36  61  55  57  49  98  87  
Corporate(75) (91) (98) (98) (80) (166) (180) 
Before income taxes17  134  178  122  190  151  291  
After income taxes20  115  153  114  159  134  247  
Effective tax rate(17.6)%14.3 %14.2 %7.5 %16.2 %10.8 %14.7 %
Per common share (diluted)0.15  0.83  1.07  0.79  1.06  1.01  1.64  
(1) The amount by which Investment income from prepayment fees and alternative investments exceeds or is less than our long-term expectations reported on a pre-DAC basis.
(2) For periods ended on or prior to the closing of the Individual Life Transaction, Stranded Costs associated with the Individual Life Transaction where the corresponding revenue is now reported in discontinued operations or in businesses exited or to be exited through reinsurance or divestment; for periods after the closing of the Individual Life Transaction any remaining Stranded Costs and the associated revenues from future TSAs will be reported in normalized adjusted operating earnings.
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Normalized Effective Tax Rate
Three Months EndedYear-to-Date
(in millions USD, unless otherwise indicated)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Normalized adjusted operating earnings
Before income taxes169  180  199  179  190  349  346  
Income taxes
Federal income taxes at 21% corporate rate35  38  42  38  40  73  73  
Tax adjustments (1)
(6) (9) (12) (17) (9) (15) (18) 
Total taxes29  29  30  21  31  58  54  
Effective tax rate (2)
17.2 %16.0 %14.9 %11.7 %16.2 %16.6 %15.8 %
Prepayment fees and alternative investment income above (below) long-term expectations (3)
Before income taxes(129) 6  21  6  26  (123) 1  
Income taxes
Federal income taxes at 21% corporate rate(27) 1  4  1  5  (26) —  
Total taxes(27) 1  4  1  5  (26) —  
Effective tax rate (2)
21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %
DAC/VOBA and other intangibles unlocking
Before income taxes9  (16) (10) (29) 5  (8) 9  
Income taxes
Federal income taxes at 21% corporate rate2  (3) (2) (6) 1  (2) 2  
Total taxes2  (3) (2) (6) 1  (2) 2  
Effective tax rate (2)
21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %
Individual Life transaction stranded costs (4)
Before income taxes(32) (36) (33) (34) (31) (68) (65) 
Income taxes
Federal income taxes at 21% corporate rate(7) (8) (7) (7) (7) (14) (14) 
Total taxes(7) (8) (7) (7) (7) (14) (14) 
Effective tax rate (2)
21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %21.0 %
Adjusted operating earnings
Before income taxes17  134  178  122  190  151  291  
Income taxes
Federal income taxes at 21% corporate rate4  28  37  26  40  32  61  
Tax adjustments (1)
(6) (9) (12) (17) (9) (15) (18) 
Total taxes(3) 19  25  9  31  16  43  
Effective tax rate (2)
(17.6)%14.3 %14.2 %7.5 %16.2 %10.8 %14.7 %
(1) Includes tax adjustments for the dividends received deduction (DRD) related to certain qualified dividends that are not subject to federal income taxes and tax credits, less certain expense items that are not deductible for federal income taxes such as preferred stock dividends, certain compensation expenses, etc.
(2) Effective tax rate calculations are based on un-rounded numbers.
(3) The amount by which Investment income from prepayment fees and alternative investments exceeds or is less than our long-term expectations reported on a pre-DAC basis.
(4) For periods ended on or prior to the closing of the Individual Life Transaction, Stranded Costs associated with the Individual Life Transaction where the corresponding revenue is now reported in discontinued operations or in businesses exited or to be exited through reinsurance or divestment; for periods after the closing of the Individual Life Transaction any remaining Stranded Costs and the associated revenues from future TSAs will be reported in normalized adjusted operating earnings.
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Consolidated Statements of Operations
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Revenues
Net investment income586  698  735  687  711  1,284  1,370  
Fee income458  505  510  494  483  963  965  
Premiums607  608  556  565  577  1,215  1,152  
Net realized capital gains (losses)(1) (233) (159) (20) 25  (234) 13  
Other revenues81  92  140  106  106  173  219  
Income (loss) related to consolidated investment entities(68) 15  28  43  67  (53) 72  
Total revenues1,663  1,685  1,810  1,875  1,969  3,348  3,791  
Benefits and expenses
Interest credited and other benefits to contract owners/policyholders(997) (882) (862) (1,003) (951) (1,879) (1,885) 
Operating expenses(643) (640) (767) (627) (670) (1,283) (1,352) 
Net amortization of DAC/VOBA(19) (76) (63) (36) (43) (95) (100) 
Interest expense(40) (40) (41) (51) (42) (80) (84) 
Operating expenses related to consolidated investment entities(12) (3) (11) (9) (20) (15) (25) 
Total benefits and expenses(1,711) (1,641) (1,744) (1,726) (1,726) (3,352) (3,446) 
Income (loss) from continuing operations before income taxes(48) 44  66  149  243  (4) 345  
Less:
Net investment gains (losses) and related charges and adjustments42  (8) (47) 14  45  34  58  
Net guaranteed benefit hedging gains (losses) and related charges and adjustments38  (89) 8  (12) (6) (52) (10) 
Income (loss) related to businesses exited or to be exited through reinsurance or divestment(55) 9  18  31  40  (45) 49  
Income (loss) attributable to noncontrolling interests(79) 6  6  19  26  (73) 25  
Income (loss) on early extinguishment of debt—  —  —  (12) —  —  —  
Immediate recognition of net actuarial gains (losses) related to pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments—  —  (63) —  —  —  66  
Dividend payments made to preferred shareholders4  14  4  14  —  18  10  
Other adjustments(15) (22) (38) (27) (52) (37) (144) 
Adjusted operating earnings before income taxes (1)
17  134  178  122  190  151  291  
(1) This measure is a Non-GAAP financial measure. For an explanation of our use of Non-GAAP financial measures, refer the “Explanatory Note on Non-GAAP Financial Information” beginning on page 3 of this document. For a reconciliation of this item to the most directly comparable GAAP measure, refer to the “Reconciliations” section beginning on page 35 of this document.
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Consolidated Adjusted Operating Earnings Before Income Taxes
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Consolidated Adjusted Operating Earnings Before Income Taxes
Adjusted operating revenues
Net investment income and net realized gains (losses)336  479  498  479  502  815  954  
Fee income361  388  396  392  379  749  739  
Premiums506  502  459  460  476  1,008  945  
Other revenue22  28  68  34  38  50  86  
Adjusted operating revenues (1)
1,225  1,397  1,421  1,365  1,395  2,622  2,724  
Adjusted operating benefits and expenses
Interest credited and other benefits to contract owners/policyholders(629) (607) (591) (592) (609) (1,236) (1,212) 
Operating expenses(515) (558) (564) (535) (525) (1,073) (1,071) 
Net amortization of DAC/VOBA(16) (41) (40) (57) (27) (57) (51) 
Interest expense (2)
(48) (57) (48) (59) (44) (105) (99) 
Adjusted operating benefits and expenses(1,208) (1,263) (1,243) (1,243) (1,205) (2,471) (2,433) 
Adjusted operating earnings before income taxes (1)
17  134  178  122  190  151  291  
Adjusted Operating Revenues and Adjusted Operating Earnings by Segment
Adjusted operating revenues
Retirement559  677  701  675  688  1,236  1,336  
Investment Management129  166  197  167  163  294  311  
Employee Benefits530  543  500  503  515  1,074  1,023  
Corporate7  11  23  20  29  18  54  
Adjusted operating revenues (1)
1,225  1,397  1,421  1,365  1,395  2,622  2,724  
Adjusted operating earnings
Retirement37  124  162  117  180  160  309  
Investment Management20  40  59  46  41  59  75  
Employee Benefits36  61  55  57  49  98  87  
Corporate(75) (91) (98) (98) (80) (166) (180) 
Adjusted operating earnings before income taxes (1)
17  134  178  122  190  151  291  
(1) This measure is a Non-GAAP financial measure. For an explanation of our use of Non-GAAP financial measures, refer the “Explanatory Note on Non-GAAP Financial Information” beginning on page 3 of this document. For a reconciliation of this item to the most directly comparable GAAP measure, refer to the “Reconciliations” section beginning on page 35 of this document.
(2) Includes dividend payments made to preferred shareholders.
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Adjusted Operating Earnings by Segment
Three Months Ended June 30, 2020
(in millions USD)RetirementInvestment ManagementEmployee BenefitsCorporate Consolidated
Adjusted operating revenues
Net investment income and net realized gains (losses)336  (22) 17  5  336  
Fee income197  148  16  —  361  
Premiums6  —  500  —  506  
Other revenue20  3  (3) 2  22  
Adjusted operating revenues (1)
559  129  530  7  1,225  
Adjusted operating benefits and expenses
Interest credited and other benefits to contract owners/policyholders(241) —  (383) (5) (629) 
Operating expenses(269) (109) (107) (29) (515) 
Net amortization of DAC/VOBA(12) —  (4) —  (16) 
Interest expense (2)
—  —  —  (48) (48) 
Adjusted operating benefits and expenses(522) (109) (494) (82) (1,208) 
Adjusted operating earnings before income taxes (1)
37  20  36  (75) 17  
Three Months Ended June 30, 2019
RetirementInvestment ManagementEmployee BenefitsCorporateConsolidated
Adjusted operating revenues
Net investment income and net realized gains (losses)449  7  29  17  502  
Fee income211  152  16  —  379  
Premiums4  —  472  —  476  
Other revenue24  4  (2) 13  38  
Adjusted operating revenues (1)
688  163  515  30  1,395  
Adjusted operating benefits and expenses
Interest credited and other benefits to contract owners/policyholders(238) —  (361) (10) (609) 
Operating expenses(248) (122) (100) (56) (525) 
Net amortization of DAC/VOBA(22) —  (5) —  (27) 
Interest expense (2)
—  —  —  (44) (44) 
Adjusted operating benefits and expenses(508) (122) (466) (110) (1,205) 
Adjusted operating earnings before income taxes (1)
180  41  49  (80) 190  
(1) This measure is a Non-GAAP financial measure. For an explanation of our use of Non-GAAP financial measures, refer the “Explanatory Note on Non-GAAP Financial Information” beginning on page 3 of this document. For a reconciliation of this item to the most directly comparable GAAP measure, refer to the “Reconciliations” section beginning on page 35 of this document.
(2) Includes dividend payments made to preferred shareholders.
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Adjusted Operating Earnings by Segment
Six Months Ended June 30, 2020
(in millions USD)RetirementInvestment ManagementEmployee BenefitsCorporateConsolidated
Adjusted operating revenues
Net investment income and net realized gains (losses)773  (19) 47  15  815  
Fee income413  305  31  —  749  
Premiums8  —  1,000  —  1,008  
Other revenue42  8  (4) 3  50  
Adjusted operating revenues (1)
1,236  294  1,074  18  2,622  
Adjusted operating benefits and expenses
Interest credited and other benefits to contract owners/policyholders(476) —  (747) (13) (1,236) 
Operating expenses(551) (235) (220) (66) (1,073) 
Net amortization of DAC/VOBA(48) —  (9) —  (57) 
Interest expense (2)
—  —  —  (105) (105) 
Adjusted operating benefits and expenses(1,075) (235) (976) (184) (2,471) 
Adjusted operating earnings before income taxes (1)
160  59  98  (166) 151  
Six Months Ended June 30, 2019
RetirementInvestment ManagementEmployee BenefitsCorporateConsolidated
Adjusted operating revenues
Net investment income and net realized gains (losses)864  5  55  30  954  
Fee income410  297  32  —  739  
Premiums5  —  939  1  945  
Other revenue57  9  (3) 23  86  
Adjusted operating revenues (1)
1,336  311  1,023  54  2,724  
Adjusted operating benefits and expenses
Interest credited and other benefits to contract owners/policyholders(469) —  (725) (18) (1,212) 
Operating expenses(516) (236) (202) (117) (1,071) 
Net amortization of DAC/VOBA(42) —  (9) —  (51) 
Interest expense (2)
—  —  —  (99) (99) 
Adjusted operating benefits and expenses(1,027) (236) (936) (234) (2,433) 
Adjusted operating earnings before income taxes (1)
309  75  87  (180) 291  
(1) This measure is a Non-GAAP financial measure. For an explanation of our use of Non-GAAP financial measures, refer the “Explanatory Note on Non-GAAP Financial Information” beginning on page 3 of this document. For a reconciliation of this item to the most directly comparable GAAP measure, refer to the “Reconciliations” section beginning on page 35 of this document.

(2) Includes dividend payments made to preferred shareholders.
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Voya Financial
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Consolidated Balance Sheets
Balances as of
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/2019
Assets
Total investments55,536  52,570  53,687  54,159  52,957  
Cash and cash equivalents1,110  1,033  1,181  1,155  1,178  
Assets held in separate accounts78,521  68,937  81,670  78,714  78,475  
Premium receivable and reinsurance recoverable, net3,767  3,722  3,732  3,871  3,745  
Short term investments under securities loan agreement and accrued investment income 2,166  2,724  1,900  2,114  2,118  
Deferred policy acquisition costs, Value of business acquired1,967  2,603  2,226  2,198  2,418  
Current and deferred income taxes (1)
1,326  1,769  1,458  1,029  1,162  
Other assets (2)
836  1,086  902  1,120  1,132  
Assets related to consolidated investment entities1,782  2,155  2,226  2,189  2,011  
Assets held for sale19,923  19,133  20,069  21,076  20,728  
Total Assets 166,934  155,732  169,051  167,625  165,924  
Liabilities
Future policy benefits and contract owner account balances51,658  51,621  50,868  51,131  50,537  
Liabilities related to separate accounts78,521  68,937  81,670  78,714  78,476  
Payables under securities loan agreements, including collateral held1,608  2,065  1,373  1,499  1,480  
Short-term debt1  1  1  1  97  
Long-term debt3,043  3,042  3,042  3,041  3,041  
Other liabilities (3)
2,906  2,789  2,243  2,360  2,278  
Liabilities related to consolidated investment entities874  1,040  1,126  1,212  994  
Liabilities held for sale18,034  17,972  18,498  18,401  18,222  
Total Liabilities156,645  147,467  158,821  156,359  155,125  
Shareholders' Equity
Preferred stock—  —  —  —  —  
Common stock2  2  2  3  3  
Treasury stock(887) (882) (460) (5,955) (5,663) 
Additional paid-in capital11,227  11,232  11,184  24,671  24,642  
Retained earnings (deficit)(4,833) (4,766) (4,649) (11,665) (11,785) 
Total Voya Financial, Inc. Shareholders' Equity - Excluding AOCI5,509  5,586  6,077  7,054  7,197  
Accumulated other comprehensive income4,039  1,841  3,331  3,497  2,867  
Total Voya Financial, Inc. Shareholders' Equity9,548  7,427  9,408  10,551  10,064  
Noncontrolling interest741  838  822  715  735  
Total Shareholders' Equity10,289  8,265  10,230  11,266  10,799  
Total Liabilities and Shareholders' Equity166,934  155,732  169,051  167,625  165,924  
(1) Current and deferred income taxes:
Deferred Tax Asset primarily related to Federal NOL's1,961  2,129  2,017  2,274  2,397  
Tax valuation allowance related to Federal NOL's(194) (194) (194) (445) (445) 
Deferred Tax Asset (Liability) related to Unrealized Capital Gains and Losses(978) (394) (789) (833) (666) 
Other Net Deferred Tax Asset (Liability) related to DAC, reserves, and other temporary differences537  228  424  33  (124) 
Total Current and deferred income taxes1,326  1,769  1,458  1,029  1,162  
Gross Unrealized Gains (losses) reflected in AOCI4,657  1,875  3,759  3,968  3,170  
21% Tax Effect(978) (394) (789) (833) (666) 
(2) Includes Other assets, Sales inducements to contract holders, Goodwill and other intangible assets.
(3) Includes Other liabilities, Derivatives, Pension and other postretirement provisions, Funds held under reinsurance agreements, and Current income taxes.
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DAC/VOBA Segment Trends
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Retirement
Balance as of Beginning-of-Period1,004  667  632  834  1,029  667  1,271  
Deferrals of commissions and expenses17  15  18  5  18  32  35  
Amortization(29) (23) (22) (41) (26) (52) (59) 
Unlocking38  (22) (13) (4) 18  16  43  
Change in unrealized capital gains/losses (1)
(541) 367  52  (162) (205) (174) (456) 
Balance as of End-of-Period489  1,004  667  632  834  489  834  
Deferred Sales Inducements as of End-of-Period (2)
27  29  29  29  31  27  31  
Other (3)
Balance as of Beginning-of-Period129  118  113  116  103  118  106  
Deferrals of commissions and expenses10  11  11  11  21  21  28  
Amortization(6) (6) (3) (4) (5) (12) (9) 
Unlocking—  —  —  —  —  —  —  
Change in unrealized capital gains/losses (1)
(8) 6  (3) (10) (3) (2) (9) 
Balance as of End-of-Period125  129  118  113  116  125  116  
Total
Balance as of Beginning-of-Period1,133  785  745  950  1,132  785  1,377  
Deferrals of commissions and expenses27  26  29  16  39  53  63  
Amortization(35) (29) (25) (45) (31) (64) (68) 
Unlocking38  (22) (13) (4) 18  16  43  
Change in unrealized capital gains/losses (1)
(549) 373  49  (172) (208) (176) (465) 
Balance as of End-of-Period, excluding businesses to be exited through reinsurance or divestment614  1,133  785  745  950  614  950  
Balance as of End-of-Period, businesses to be exited through reinsurance or divestment (4)
1,353  1,470  1,441  1,453  1,468  1,353  1,468  
Balance as of End-of-Period, including businesses to be exited through reinsurance or divestment1,967  2,603  2,226  2,198  2,418  1,967  2,418  
(1) Includes insignificant amounts related to the adoption of a new accounting standard (CECL) in Q1 '20.
(2) Deferred sales inducements in other segments are insignificant.
(3) Includes Employee Benefits, Investment Management and Corporate.
(4) Represents amounts related to the Individual Life transaction.
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Consolidated Capital Structure
Balances as of
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/2019
Financial Debt
Senior bonds1,943  1,941  1,941  1,941  2,037  
Subordinated bonds1,097  1,098  1,098  1,097  1,097  
Other debt4  4  4  4  4  
Total Debt3,044  3,043  3,043  3,042  3,138  
Equity
Preferred equity (Excluding AOCI) (1)
612  612  612  612  612  
Common equity (Excluding AOCI)4,897  4,974  5,465  6,442  6,585  
Total Equity (Excluding AOCI) (2)
5,509  5,586  6,077  7,054  7,197  
Accumulated other comprehensive income (AOCI)4,039  1,841  3,331  3,497  2,867  
Total Voya Financial, Inc. Shareholders' Equity9,548  7,427  9,408  10,551  10,064  
Capital
Total Capitalization12,592  10,470  12,451  13,593  13,202  
Total Capitalization (Excluding AOCI) (2)
8,553  8,629  9,120  10,096  10,335  
Debt to Capital
Debt to Capital24.2 %29.1 %24.4 %22.4 %23.8 %
Adjusted Debt to Capital (2) (3)
32.4 %32.1 %30.4 %27.4 %27.7 %
(1) Includes Preferred stock par value and additional paid-in-capital.
(2) This measure is a Non-GAAP financial measure. For an explanation of our use of Non-GAAP financial measures, refer the “Explanatory Note on Non-GAAP Financial Information” beginning on page 3 of this document. For a reconciliation of this item to the most directly comparable GAAP measure, refer to the “Reconciliations” section beginning on page 35 of this document.
(3) Includes 25% equity treatment afforded to subordinated debt, 100% equity treatment afforded to preferred stock and excludes AOCI.
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Consolidated Assets Under Management, Assets Under Administration and Advisement
As of June 30, 2020
(in millions USD)General Account
Separate Account (3)
Institutional/Mutual FundsTotal AUM - Assets Under Management
AUA - Assets Under Administration & Advisement (4)
Total AUM + AUA
Retirement (1)
33,616  74,298  55,882  163,796  273,494  437,290  
Investment Management 56,997  27,607  145,325  229,929  51,971  281,900  
Employee Benefits1,856  14  —  1,870  —  1,870  
Eliminations/Other (35,472) (22,003) (10,736) (68,211) (46,759) (114,970) 
Total AUM and AUA (2)
56,997  79,916  190,471  327,384  278,706  606,090  
(1) Includes wrapped funds as well as unwrapped Voya-managed funds.
(2) Includes AUM balances related to Individual Life, Annuities and Variable Annuities businesses held for sale, for which a substantial portion of the assets will continue to be managed by the Investment Management segment.
(3) Includes separate account balances related to Individual Life, Annuities and Variable Annuities businesses held for sale, which are reported as Assets held for sale on the balance sheet.
(4) Starting Q1 2019, AUA includes Assets Under Advisement. Retirement Assets under Administration and Advisement includes Recordkeeping, Stable Value investment-only wrap, Brokerage and Investment Advisory assets. Investment Management Assets under Administration and Advisement includes Mutual Fund, General Account and Stable Value assets where only administrative or ancillary services are performed.
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Retirement







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Retirement Sources of Normalized Adjusted Operating Earnings and Key Metrics
Three Months Ended or As ofYear-to-Date or As of
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Sources of operating earnings before income taxes:
Gross investment income (normalized)398  391  391  396  393  789  791  
Investment expenses(19) (19) (20) (19) (18) (38) (37) 
Credited interest(232) (231) (234) (234) (231) (463) (460) 
Net margin147  141  137  143  144  288  294  
Other investment income (normalized) (1)
44  49  46  45  40  93  88  
Investment spread and other investment income (normalized)191  190  183  188  198  184  381  382  
Full service fee based revenue122  133  140  137  133  255  257  
Recordkeeping and Other fee based revenue99  113  119  111  111  212  219  
Total fee based margin 220  246  259  248  244  466  476  
Net underwriting gain (loss) and other revenue(2) (3) (2) (3) —  (5) 3  
Administrative expenses(216) (228) (206) (212) (194) (444) (409) 
Net Commissions(53) (52) (55) (54) (53) (105) (105) 
DAC/VOBA and other intangibles amortization, excluding unlocking
(21) (20) (28) (26) (28) (41) (53) 
Normalized adjusted operating earnings before income taxes120  133  151  141  141  153  253  294  
Prepayment fees and alternative investment income above (below) long-term expectations(92) 7  21  5  22  (85) 6  
DAC/VOBA and other intangibles unlocking9  (16) (10) (29) 5  (8) 9  
Adjusted operating earnings before income taxes37  124  162  117  180  160  309  
Adjusted Return on Capital (2)
10.9 %13.6 %13.2 %13.2 %13.9 %10.9 %13.9 %
Full Service Revenue (3)
Full Service Investment Spread and other investment income97  187  194  182  194  284  364  
Full Service Fee Based Revenue122  133  140  137  133  255  257  
Total Full Service Revenue219  320  334  319  327  539  621  
Client Assets
Spread Based33,616  33,828  32,932  32,928  32,688  33,616  32,688  
Fee Based 305,107  259,664  307,630  278,318  273,301  305,107  273,301  
Retail Client Assets57,783  52,579  63,108  60,221  60,089  57,783  60,089  
Defined Contribution Investment-only Stable Value40,784  39,806  36,373  36,343  35,678  40,784  35,678  
Total Client Assets437,290  385,877  440,043  407,810  401,756  437,290  401,756  
(1) Includes investment income on assets backing surplus that has been allocated from Corporate and income from policy loans.
(2) Adjusted Return on Capital calculated using trailing twelve months.
(3) Excludes Net underwriting gain (loss) and other revenue.
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Retirement Client Assets Rollforward by Product Group
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Full service - Corporate markets
Client Assets, beginning of period62,562  73,497  68,892  67,748  65,366  73,497  58,705  
Transfers / Single deposits821  1,179  1,310  1,338  828  2,000  2,180  
Recurring deposits1,689  2,059  1,596  1,653  1,639  3,748  3,489  
Total Deposits2,510  3,238  2,906  2,991  2,467  5,748  5,669  
Surrenders, benefits, and product charges(1,895) (2,961) (2,596) (2,112) (2,158) (4,856) (4,467) 
Net Flows616  277  310  879  309  893  1,202  
Interest credited and investment performance9,481  (11,212) 4,295  265  2,073  (1,731) 7,841  
Client Assets, end of period - Corporate markets72,658  62,562  73,497  68,892  67,748  72,658  67,748  
Full service - Tax-exempt markets
Client Assets, beginning of period62,504  70,109  66,636  65,978  64,610  70,109  60,514  
Transfers / Single deposits520  318  552  927  477  838  876  
Recurring deposits962  1,039  892  882  879  2,001  1,832  
Total Deposits1,482  1,357  1,444  1,809  1,356  2,839  2,708  
Surrenders, benefits, and product charges(2,025) (1,305) (1,488) (1,416) (1,684) (3,330) (3,344) 
Net Flows(543) 52  (43) 393  (328) (491) (637) 
Interest credited and investment performance6,965  (7,657) 3,231  265  1,696  (692) 6,101  
Transfer between markets (5)
—  —  285  —  —  —  —  
Client Assets, end of period - Tax-exempt markets68,926  62,504  70,109  66,636  65,978  68,926  65,978  
Full Service - Total
Client Assets, beginning of period125,066  143,606  135,528  133,726  129,976  143,606  119,219  
Transfers / Single deposits1,341  1,497  1,862  2,265  1,305  2,838  3,056  
Recurring deposits2,651  3,098  2,488  2,535  2,518  5,749  5,321  
Total Deposits3,992  4,595  4,350  4,800  3,823  8,587  8,377  
Surrenders, benefits, and product charges(3,920) (4,266) (4,084) (3,528) (3,842) (8,186) (7,811) 
Net Flows73  329  267  1,272  (19) 402  565  
Interest credited and investment performance16,446  (18,869) 7,526  530  3,769  (2,423) 13,942  
Transfer between markets (5)
—  —  285  —  —  —  —  
Client Assets, end of period - Full Service Total141,584  125,066  143,606  135,528  133,726  141,584  133,726  
Full Service - Client Assets
Fee-based109,748  93,016  112,477  104,422  102,883  109,748  102,883  
Spread-based31,836  32,050  31,129  31,106  30,842  31,836  30,842  
Client Assets, end of period - Full Service Total141,584  125,066  143,606  135,528  133,726  141,584  133,726  

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Retirement Client Assets Rollforward by Product Group
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Recordkeeping
Client Assets, beginning of period166,649  195,154  173,896  170,417  166,778  195,154  152,837  
Transfers / Single deposits4,998  2,345  24,806  4,086  602  7,343  1,601  
Recurring deposits3,631  4,361  3,219  3,148  3,126  7,992  6,961  
Total Deposits8,629  6,706  28,025  7,234  3,728  15,335  8,562  
Surrenders, benefits, and product charges(4,173) (5,177) (15,737) (4,476) (3,968) (9,350) (9,133) 
Net Flows4,456  1,529  12,288  2,758  (240) 5,985  (571) 
Interest credited and investment performance24,256  (30,034) 9,255  721  3,879  (5,778) 18,151  
Transfer between markets (5)
—  (285) —  —  —  —  
Client Assets, end of period - Recordkeeping195,361  166,649  195,154  173,896  170,417  195,361  170,417  
Total Defined Contribution (1)
Client Assets, beginning of period291,713  338,758  309,424  304,143  296,754  338,758  272,056  
Transfers / Single deposits6,340  3,843  26,667  6,351  1,907  10,183  4,657  
Recurring deposits6,282  7,458  5,707  5,684  5,644  13,740  12,281  
Total Deposits12,622  11,301  32,374  12,035  7,551  23,923  16,938  
Surrenders, benefits, and product charges(8,093) (9,443) (19,821) (8,005) (7,810) (17,536) (16,944) 
Net Flows4,529  1,858  12,553  4,030  (259) 6,387  (6) 
Interest credited and investment performance40,701  (48,903) 16,781  1,251  7,648  (8,202) 32,093  
Client Assets, end of period - Total Defined Contribution336,943  291,713  338,758  309,424  304,143  336,943  304,143  
Defined Contribution Investment-only Stable Value (SV) (2)
Assets, beginning of period39,807  36,374  36,343  35,679  34,967  36,374  34,078  
Transfers / Single deposits736  2,719  1,150  368  342  3,455  1,203  
Recurring deposits209  788  168  133  186  997  304  
Total Deposits945  3,507  1,318  501  528  4,452  1,507  
Surrenders, benefits, and product charges(583) (913) (1,314) (620) (658) (1,496) (1,423) 
Net Flows362  2,594  4  (119) (130) 2,956  84  
Interest credited and investment performance615  839  27  783  842  1,454  1,517  
Assets, end of period - Defined Contribution Investment-only SV40,784  39,807  36,374  36,343  35,679  40,784  35,679  
Retail Client Assets (3)
57,789  52,585  63,108  60,221  60,089  57,789  60,089  
Other Assets (4)
1,774  1,771  1,802  1,822  1,846  1,774  1,846  
Total Client Assets437,290  385,877  440,043  407,810  401,756  437,290  401,756  
(1) Total of Full Service and Recordkeeping
(2) Includes Stable Value Investment-only Wrap and Stable Value Separate Accounts.
(3) Includes assets of our Retail Wealth Management business, as well as assets in a proprietary IRA mutual fund product that is distributed by both VFA (affiliated) and non-affiliated advisors.
(4) Includes other guaranteed payout products.
(5) Transfer represents a plan moving from Recordkeeping to Full Service.
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Investment Management








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Investment Management Sources of Normalized Adjusted Operating Earnings
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Sources of operating earnings before income taxes:
Investment capital and other investment income (normalized)6  6  6  5  5  12  10  
Fee based margin (normalized)150  162  193  162  156  312  306  
Administrative expenses(109) (126) (138) (121) (122) (235) (236) 
Normalized adjusted operating earnings before income taxes46  42  61  45  39  88  80  
Prepayment fees and alternative investment income above (below) long-term expectations(27) (2) (2) —  2  (29) (5) 
Adjusted operating earnings before income taxes20  40  59  46  41  59  75  
Fee based margin
Investment advisory and administrative revenue148  157  156  158  152  304  297  
Other fee based margin2  5  37  4  4  8  9  
Fee based margin (normalized)150  162  193  162  156  312  306  
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Investment Management Analysis of AUM and AUA
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Client Assets:
External Clients
Institutional105,573  93,662  94,424  92,912  91,116  105,573  91,116  
Retail67,359  60,168  72,398  68,014  67,189  67,359  67,189  
Subtotal External Clients172,932  153,830  166,822  160,926  158,305  172,932  158,305  
General Account56,997  56,873  56,651  56,336  55,921  56,997  55,921  
Total Client Assets (AUM)229,929  210,703  223,473  217,262  214,226  229,929  214,226  
Administration Only Assets (AUA)51,971  46,969  49,257  50,031  50,098  51,971  50,098  
Total AUM and AUA281,900  257,672  272,730  267,293  264,324  281,900  264,324  
Investment Advisory and Administrative Revenues (1)
External Clients
Institutional65  65  65  67  65  131  127  
Retail50  57  58  58  55  107  107  
Subtotal External Clients115  123  124  125  119  238  232  
General Account29  29  28  28  29  58  57  
Total Investment Advisory and Administrative Revenues (AUM)144  152  152  153  148  296  289  
Administration Only Fees4  5  4  5  4  9  8  
Total Investment Advisory and Administrative Revenues148  157  156  158  152  304  297  
 
Revenue Yield (bps) (1)
External Clients
Institutional25.7  27.5  27.8  29.0  29.1  26.4  28.8  
Retail30.9  33.5  33.5  34.4  33.1  31.8  32.7  
Revenue Yield on External Clients27.7  30.0  30.3  31.3  30.8  28.6  30.5  
General Account20.4  20.2  20.2  20.3  20.3  20.3  20.1  
Revenue Yield on Client Assets (AUM)25.9  27.5  27.7  28.4  28.0  26.5  27.7  
Revenue Yield on Administration Only Assets (AUA)3.3  4.3  3.4  3.6  3.3  3.8  3.2  
Total Revenue Yield on AUM and AUA (bps)21.7  23.3  23.2  23.7  23.3  22.4  23.0  
Revenue Yield on Client Assets (AUM) - trailing twelve months27.3  27.9  27.9  28.1  28.2  27.3  28.2  
(1) Investment Advisory and Administrative Revenues and resulting Revenue Yields exclude any performance fees.
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Investment Management Account Rollforward by Source
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Institutional AUM:
Beginning of period AUM93,662  94,424  92,912  91,116  88,147  94,424  85,918  
Inflows10,096  4,417  3,233  2,478  3,219  14,513  6,554  
Outflows(3,045) (2,313) (2,860) (2,105) (2,230) (5,358) (4,097) 
Subtotal Investment Management Sourced Institutional Net Flows7,051  2,104  373  373  989  9,155  2,457  
Affiliate Sourced Institutional Inflows694  1,674  610  426  545  2,368  1,814  
Affiliate Sourced Institutional Outflows(631) (695) (463) (467) (762) (1,326) (2,394) 
Subtotal Affiliate Sourced Net Flows63  979  147  (41) (217) 1,042  (580) 
Net flows- Institutional AUM7,114  3,083  520  332  772  10,197  1,877  
Net Money Market Flows—  —  —  —  —  —  —  
Change in Market Value4,797  (3,845) 1,028  1,196  2,201  952  3,325  
Other (Including Acquisitions / Divestitures) (1)
—  —  (36) 268  (4) —  (4) 
End of period AUM- Institutional105,573  93,662  94,424  92,912  91,116  105,573  91,116  
Organic Growth (Net Flows/Beginning of period AUM)7.6 %3.3 %0.6 %0.4 %0.9 %10.8 %2.2 %
Market Growth %5.1 %-4.1 %1.1 %1.3 %2.5 %1.0 %3.9 %
Retail AUM:
Beginning of period AUM60,168  72,398  68,014  67,189  65,512  72,398  61,257  
Inflows1,892  2,700  2,204  2,153  1,717  4,592  3,641  
Outflows(1,923) (2,996) (1,665) (1,189) (1,874) (4,919) (3,878) 
Sub-advised Retail Net Flows(12) (148) (130) (29) (139) (160) (362) 
Subtotal Investment Management Sourced Retail Net Flows (2)
(43) (444) 409  935  (296) (487) (599) 
Affiliate Sourced Retail Inflows559  770  627  669  547  1,329  1,231  
Affiliate Sourced Retail Outflows(804) (1,235) (882) (813) (831) (2,039) (1,706) 
Subtotal Affiliate Sourced Retail Net Flows (2)
(245) (465) (255) (144) (284) (710) (475) 
Variable Annuity Net Flows(520) (702) (839) (621) (616) (1,222) (1,166) 
Inflows from Sub-advisor Replacements—  —  1,690  219  897  —  897  
Net flows- Retail AUM(808) (1,611) 1,005  389  (299) (2,419) (1,343) 
Net Money Market Flows2  320  —  16  (27) 322  (149) 
Change in Market Value8,300  (10,077) 3,490  691  2,100  (1,777) 7,790  
Other (Including Acquisitions / Divestitures) (1)
(303) (862) (111) (271) (97) (1,165) (366) 
End of period AUM- Retail67,359  60,168  72,398  68,014  67,189  67,359  67,189  
Retail Organic Growth excluding Variable Annuity Net Flows and Sub-advisor
Replacements (Net Flows / Beginning of period AUM)
-0.5 %-1.3 %0.2 %1.2 %-0.9 %-1.7 %-1.8 %
Market Growth %13.8 %-13.9 %5.1 %1.0 %3.2 %-2.5 %12.7 %
Total Investment Management Sourced Net Flows (2)
7,007  1,660  783  1,307  693  8,667  1,858  
Total Affiliate Sourced Net Flows (2)
(182) 515  (109) (184) (501) 333  (1,055) 
Total Variable Annuity Net Flows (1)
(520) (702) (839) (621) (616) (1,222) (1,166) 
Total Inflows from Sub-advisor Replacements (3)
—  —  1,690  219  897  —  897  
Total Net Flows6,306  1,473  1,525  721  473  7,778  534  
Net Flows excluding Variable Annuity Net Flows and Sub-advisor Replacements6,826  2,175  674  1,123  192  9,001  803  
Total External Clients Organic Growth
(Net Flows (excludes VA and Sub-advisor Replacement) / Beginning of period AUM) (2)
4.4 %1.3 %0.4 %0.7 %0.1 %5.4 %0.6 %
(1) Includes Assets Under Management and Net Flows associated with the Variable Annuities business divested in June 2018.
(2) Affiliate Sourced Net Flows include Retirement distribution of Voya Investment Management retail funds.
(3) Reflects net flows mainly associated with outside managed funds.
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Voya Financial
Page 25 of 44


Investment Management Account Value by Asset Type
Balances as of
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/2019
Institutional
Equity20,415  19,158  21,993  22,561  23,041  
Fixed Income85,158  74,504  72,431  70,351  68,075  
Real Estate—  —  —  —  —  
Money Market—  —  —  —  —  
Total105,573  93,662  94,424  92,912  91,116  
Retail
Equity39,667  34,182  44,567  41,149  41,621  
Fixed Income25,942  24,236  25,614  24,496  23,207  
Real Estate—  —  791  947  962  
Money Market1,750  1,750  1,426  1,422  1,399  
Total67,359  60,168  72,398  68,014  67,189  
General Account
Equity314  307  298  311  309  
Fixed Income55,505  55,544  55,126  54,962  54,417  
Real Estate—  —  —  —  —  
Money Market1,178  1,022  1,227  1,063  1,195  
Total56,997  56,873  56,651  56,336  55,921  
Combined Asset Type
Equity60,396  53,647  66,858  64,020  64,971  
Fixed Income166,605  154,284  153,171  149,810  145,699  
Real Estate—  —  791  947  962  
Money Market2,928  2,772  2,653  2,485  2,594  
Total229,929  210,703  223,473  217,262  214,226  
Total Specialty Assets69,973  69,523  69,827  68,330  67,631  
% of Specialty Assets / Total AUM30.4 %33.0 %31.2 %31.5 %31.6 %
Total Retirement and Wealth Management Assets101,306  95,781  103,535  100,840  99,754  
% of Retirement and Wealth Management Assets / Total AUM44.1 %45.5 %46.3 %46.4 %46.6 %
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Employee Benefits








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Voya Financial
Page 27 of 44


Employee Benefits Sources of Normalized Adjusted Operating Earnings
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Sources of operating earnings before income taxes:
Gross investment income (normalized)24  22  23  23  23  46  46  
Investment expenses(1) (1) (1) —  (1) (2) (2) 
Credited interest(14) (14) (14) (14) (14) (28) (28) 
Net margin9  7  8  9  8  16  16  
Other investment income (normalized)4  7  5  6  5  11  11  
Investment spread and other investment income (normalized)13  14  13  15  13  27  27  
Net underwriting gain (loss) and other revenue145  164  145  147  140  308  272  
Administrative expenses(66) (70) (60) (63) (63) (135) (125) 
Net commissions(42) (43) (42) (39) (38) (85) (78) 
DAC/VOBA and other intangibles amortization, excluding unlocking (4) (5) (3) (4) (5) (9) (9) 
Normalized adjusted operating earnings before income taxes46  60  53  56  47  106  87  
Prepayment fees and alternative investment income above (below) long-term expectations(10) 1  2  1  2  (9) —  
DAC/VOBA and other intangibles unlocking —  —  —  —  —  —  —  
Adjusted operating earnings before income taxes36  61  55  57  49  98  87  
Adjusted Return on Capital (1)
31.7 %34.1 %31.0 %29.8 %29.4 %31.7 %29.4 %
Group life:
Premiums133  130  132  133  131  263  261  
Benefits(112) (102) (95) (101) (97) (214) (201) 
Other (2)
(2) (1) (4) (2) (2) (3) (4) 
Total Group life19  27  33  30  32  46  56  
Group Life Loss Ratio (Interest adjusted)83.8 %78.1 %72.2 %76.3 %74.4 %81.0 %77.0 %
Group stop loss:
Premiums266  264  250  250  255  530  509  
Benefits(208) (193) (193) (196) (205) (401) (401) 
Other (2)
(1) (1) (1) (1) (1) (2) (2) 
Total Group stop loss57  70  56  53  49  127  106  
Stop loss Loss Ratio78.1 %73.2 %77.2 %78.6 %80.6 %75.7 %79.0 %
Voluntary Benefits, Disability, and Other66  67  56  65  59  133  110  
Net underwriting gain (loss) and other revenue
Premiums519  515  481  482  489  1,034  973  
Benefits(374) (349) (331) (331) (346) (723) (695) 
Other (2)
(3) (2) (5) (3) (3) (5) (6) 
Total Net underwriting gain (loss) and other revenue145  164  145  147  140  308  272  
Total Aggregate Loss Ratio (1)
69.3 %69.1 %70.2 %71.0 %71.6 %69.3 %71.6 %
(1) Adjusted Return on Capital and Total Aggregate Loss Ratio are calculated using Trailing twelve months.
(2) Includes service fees, dividends, interest expenses, and other miscellaneous expenses. The Loss Ratio calculation does not include Other.
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Page 28 of 44


Employee Benefits Key Metrics
Three Months Ended or As ofYear-to-Date or As of
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Sales by Product Line:
Group life and Disability21  81  9  7  13  102  117  
Stop loss17  241  12  25  9  258  245  
Voluntary41  80  8  6  31  121  100  
Total sales by product line79  402  29  38  53  481  462  
Total gross premiums and deposits563  560  511  515  532  1,123  1,053  
Annualized In-force Premiums by Product Line:
Group life and Disability716  704  710  715  715  716  715  
Stop loss1,075  1,084  1,038  1,037  1,045  1,075  1,045  
Voluntary477  483  390  392  392  477  392  
Total annualized in-force premiums2,268  2,271  2,138  2,144  2,152  2,268  2,152  
Assets Under Management by Fund Group
General account1,856  1,767  1,782  1,896  1,827  1,856  1,827  
Separate account14  13  15  15  15  14  15  
Total AUM1,870  1,780  1,797  1,911  1,842  1,870  1,842  
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Corporate








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Page 30 of 44


Corporate Adjusted Operating Earnings
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Interest expense (excluding Preferred stock dividends) (1)
(44) (43) (43) (45) (43) (87) (88) 
Preferred stock dividends(4) (14) (4) (14) —  (18) (10) 
Amortization of intangibles (8) (9) (9) (9) (8) (17) (17) 
Other13  11  (9) 4  2  24  —  
Normalized adjusted operating earnings before income taxes(43) (55) (65) (64) (49) (98) (115) 
Individual Life transaction stranded costs (2)
(32) (36) (33) (34) (31) (68) (65) 
Adjusted operating earnings before income taxes(75) (91) (98) (98) (80) (166) (180) 
(1) Includes interest expense related to intercompany loans and other operating expenses related to financing agreements.
(2) For periods ended on or prior to the closing of the Individual Life Transaction, Stranded Costs associated with the Individual Life Transaction where the corresponding revenue is now reported in discontinued operations or in businesses exited or to be exited through reinsurance or divestment;  for periods after the closing of the Individual Life Transaction any remaining Stranded Costs and the associated revenues from future TSAs will be reported in normalized adjusted operating earnings.
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Investment Information








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Voya Financial
Page 32 of 44


Portfolio Composition
Balances as of
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/2019
Composition of Investment PortfolioAmount% of TotalAmount% of TotalAmount% of TotalAmount% of TotalAmount% of Total
Fixed maturities, available for sale, at fair value, after consolidation40,938  73.7 %37,584  71.5 %39,663  74.0 %39,718  73.4 %38,761  73.2 %
Fixed maturities, at fair value using the fair value option3,098  5.6 %2,855  5.4 %2,707  5.0 %2,676  4.9 %2,535  4.8 %
Equity securities, available for sale, at fair value225  0.4 %176  0.3 %196  0.4 %335  0.6 %331  0.6 %
Short-term investments73  0.1 %80  0.2 %68  0.1 %122  0.2 %147  0.3 %
Mortgage loans on real estate, net6,830  12.3 %6,947  13.1 %6,878  12.8 %6,927  12.8 %7,033  13.3 %
Policy loans746  1.3 %763  1.5 %776  1.4 %788  1.5 %794  1.6 %
Limited partnerships/corporations, before consolidation1,540  N/M1,619  N/M1,625  N/M1,554  N/M1,455  N/M
CLO/VOEs Adjustments (1)
(164) N/M(276) N/M(335) N/M(312) N/M(340) N/M
Limited partnerships/corporations, after consolidation1,376  2.5 %1,343  2.6 %1,290  2.4 %1,242  2.3 %1,115  2.1 %
Derivatives809  1.5 %875  1.7 %316  0.6 %439  0.8 %307  0.6 %
Other investments319  0.6 %392  0.7 %385  0.7 %383  0.7 %384  0.6 %
Securities pledged to creditors1,122  2.0 %1,555  3.0 %1,408  2.6 %1,529  2.8 %1,550  2.9 %
Total investments, after consolidation55,536  100.0 %52,570  100.0 %53,687  100.0 %54,159  100.0 %52,957  100.0 %
Fixed Maturity Securities - Security Sector (2)
U.S. Government agencies and authorities1,647  3.6 %1,695  4.0 %1,477  3.4 %1,538  3.5 %1,345  3.2 %
U.S. Corporate - Public15,042  33.3 %13,956  33.2 %14,938  34.0 %15,157  34.5 %14,952  34.9 %
U.S. Corporate - Private6,219  13.8 %5,643  13.4 %6,035  13.8 %6,000  13.6 %5,864  13.7 %
Foreign Government / Agency689  1.5 %693  1.7 %693  1.6 %699  1.6 %711  1.7 %
Foreign Corporate - Public3,671  8.2 %3,313  7.9 %3,648  8.4 %3,662  8.3 %3,677  8.6 %
Foreign Corporate - Private4,653  10.3 %4,416  10.5 %4,831  11.0 %4,768  10.9 %4,768  11.1 %
State, municipalities and political subdivisions1,368  3.0 %1,315  3.1 %1,323  3.0 %1,362  3.1 %1,318  3.1 %
CMO-B3,887  8.6 %3,700  8.8 %3,433  7.7 %3,496  8.0 %3,391  7.9 %
Agency665  1.5 %954  2.3 %643  1.5 %707  1.6 %703  1.6 %
Non-Agency (3)
1,429  3.2 %987  2.4 %1,164  2.7 %1,105  2.5 %962  2.2 %
Total Residential mortgage-backed securities5,981  13.3 %5,641  13.5 %5,240  11.9 %5,308  12.1 %5,056  11.7 %
Commercial mortgage-backed securities3,847  8.5 %3,484  8.3 %3,574  8.2 %3,379  7.7 %3,226  7.5 %
Other asset-backed securities (3)
2,041  4.5 %1,838  4.4 %2,019  4.7 %2,050  4.7 %1,929  4.5 %
Total fixed maturities, including securities pledged (4)
45,158  100.0 %41,994  100.0 %43,778  100.0 %43,923  100.0 %42,846  100.0 %
Fixed Maturity Securities - Contractual Maturity Dates, Due to mature:
Due in one year or less1,281  2.8 %1,227  2.9 %1,120  2.6 %945  2.2 %1,108  2.6 %
Due after one year through five years5,259  11.6 %5,019  12.0 %5,638  12.9 %5,975  13.6 %5,947  13.9 %
Due after five years through ten years8,652  19.2 %8,117  19.3 %8,667  19.8 %8,434  19.2 %8,842  20.6 %
Due after ten years18,097  40.1 %16,668  39.7 %17,520  40.0 %17,845  40.6 %18,352  42.9 %
CMO-B3,887  8.6 %3,700  8.8 %3,433  7.7 %3,495  8.0 %3,391  7.9 %
Mortgage-backed securities5,941  13.2 %5,425  12.9 %5,381  12.4 %5,191  11.8 %4,891  11.4 %
Other asset-backed securities (3)
2,041  4.5 %1,838  4.4 %2,019  4.6 %2,038  4.6 %315  0.7 %
Total fixed maturities, including securities pledged (4)
45,158  100.0 %41,994  100.0 %43,778  100.0 %43,923  100.0 %42,846  100.0 %
Fixed Maturity Securities - NAIC Quality Designation
124,379  54.0 %23,284  55.4 %23,779  54.2 %24,267  55.2 %23,603  55.1 %
218,747  41.5 %17,033  40.5 %18,149  41.5 %17,795  40.5 %17,402  40.6 %
31,460  3.2 %1,249  3.0 %1,324  3.0 %1,373  3.1 %1,311  3.1 %
4445  1.0 %329  0.8 %378  0.9 %345  0.8 %350  0.8 %
576  0.2 %75  0.2 %121  0.3 %113  0.3 %148  0.3 %
651  0.1 %24  0.1 %27  0.1 %30  0.1 %32  0.1 %
Total fixed maturities, including securities pledged (4) (5)
45,158  100.0 %41,994  100.0 %43,778  100.0 %43,923  100.0 %42,846  100.0 %
Fixed Maturity Securities - ARO Quality Rating
AAA8,202  18.2 %8,022  19.1 %7,425  17.0 %7,681  17.5 %7,385  17.2 %
AA3,384  7.5 %3,143  7.5 %3,199  7.3 %3,131  7.1 %2,964  7.0 %
A12,153  26.9 %11,381  27.1 %11,803  27.0 %11,896  27.1 %11,754  27.4 %
BBB18,799  41.6 %17,154  40.8 %18,763  42.8 %18,672  42.5 %18,138  42.3 %
BB1,745  3.9 %1,492  3.6 %1,780  4.1 %1,684  3.8 %1,702  4.0 %
B and below875  1.9 %802  1.9 %808  1.8 %859  2.0 %903  2.1 %
Total fixed maturities, including securities pledged (5)
45,158  100.0 %41,994  100.0 %43,778  100.0 %43,923  100.0 %42,846  100.0 %
(1) Adjustments include the elimination of intercompany transactions between the Company and its consolidated investment entities, primarily the elimination of the Company's equity at risk recorded as investments by the Company (before consolidation) against either equity (private equity and real estate partnership funds) or senior and subordinated debt (CLOs) of the funds.
(2) Fixed Maturity Securities includes fixed maturities,available for sale , fixed maturities at fair value using the fair value option and securities pledged to creditors.
(3) Subprime asset-backed securities are included as a component of Non-Agency RMBS under this presentation.
(4) Includes fixed maturities securities related to businesses exited through reinsurance where assets are retained on the Company's balance sheet.
(5) ARO ratings do not directly translate into NAIC ratings.
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Portfolio Results
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Operating investment income and annualized yield (1)
Net Investment IncomeAnnualized YieldNet Investment IncomeAnnualized YieldNet Investment IncomeAnnualized YieldNet Investment IncomeAnnualized YieldNet Investment IncomeAnnualized YieldNet Investment IncomeAnnualized YieldNet Investment IncomeAnnualized Yield
Fixed maturity securities (2)
446  4.72 %451  4.82 %463  4.94 %466  5.02 %473  5.06 %897  4.77 %946  5.01 %
Equity securities3  5.39 %2  4.87 %3  7.15 %2  5.58 %2  5.64 %5  5.19 %3  4.21 %
Mortgage loans71  4.25 %72  4.28 %72  4.30 %73  4.31 %74  4.33 %143  4.26 %149  4.34 %
Limited partnerships(73) (17.32)%49  13.01 %51  13.58 %42  11.67 %60  18.38 %(24) (3.03)%59  (0.21)%
Policy loans12  2.70 %10  5.60 %9  4.82 %7  3.62 %10  4.84 %22  3.49 %21  5.27 %
Short-term investments2  0.67 %3  0.78 %3  0.85 %5  1.05 %4  0.71 %5  0.74 %8  0.74 %
Derivatives (2)
(2) N/A1  N/A2  N/A1  N/A(1) N/A—  N/A3  N/A
Prepayment fee income4  0.03 %6  0.05 %29  0.24 %9  0.07 %16  0.13 %10  0.04 %25  0.07 %
Other assets(45) N/A13  N/A6  N/A4  N/A13  N/A(32) N/A22  N/A
Gross investment income before expenses and fees418  3.36 %607  5.02 %638  5.27 %609  5.01 %651  5.32 %1,025  4.18 %1,236  4.73 %
Expenses and fees(31) -0.25 %(28) -0.24 %(33) -0.28 %(28) -0.23 %(26) -0.22 %(59) -0.25 %(52) -0.22 %
Total investment income and annualized yield387  3.11 %579  4.78 %605  4.99 %581  4.78 %625  5.10 %966  3.94 %1,184  4.51 %
Trading gains/losses (1)
Fixed maturities39  (15) 2  18  12  24  16  
Equity securities(2) 2  1  (2) (2) —  (4) 
Mortgage loans(50) (7) —  —  1  (57) 1  
Other investments(1) —  3  1  —  (1) 1  
Total trading gains/losses(14) (20) 6  17  11  (34) 14  
Impairments (1)
Fixed maturities(50) (20) (28) 1  (3) (70) (34) 
Equity securities—  —  —  —  —  —  —  
Mortgage loans—  —  (2) —  —  —  (2) 
Other investments—  —  —  —  —  —  —  
Total impairments(50) (20) (30) 1  (3) (70) (36) 
Fair value adjustments (3)
89  155  (84) 53  135  244  228  
Derivatives, including change in fair value of derivatives related to guaranteed benefits64  (217) 37  (51) (99) (153) (168) 
Net realized investment gains (losses) and Net guaranteed benefit hedging gains (losses) (1)
88  (102) (71) 20  44  (14) 38  
Businesses exited through reinsurance (4)
79  (29) 9  44  50  50  105  
Consolidation/eliminations (5)
30  17  33  22  17  47  56  
Total investment income and realized capital gains (losses)585  465  576  667  736  1,050  1,383  
(1) Investment results related to businesses exited through reinsurance or divestment are excluded. Investment results related to businesses to be exited through reinsurance or divestment as part of the Life Transaction are included.
(2) Operating income from CMO-B portfolio assets, including derivatives, is included in fixed maturity securities.
(3) Fair value adjustments include adjustments related to CMO-B assets carried at fair value, among other income sources.
(4) Income related to reinsurance transactions, in which investment results are passed directly to the reinsurers pursuant to contracted terms of the reinsurance agreement.
(5) Includes i) the impact of consolidation of investment entities into the Consolidated Statements of Operations, net of the elimination of the Company's management fees expensed by the funds and recorded as operating revenues (before consolidation) by the Company, ii) the elimination of intersegment expenses, primarily consisting of asset-based management and administration fees charged by our Investment Management Segment, iii) and other intersegment eliminations.
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Alternative Investment Income
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Retirement
Average alternative investments897  883  834  773  722  890  714  
Alternative investment income(66) 31  27  25  33  (35) 32  
Investment Management
Average alternative investments214  230  229  226  228  222  218  
Alternative investment income(22) 3  3  5  7  (19) 5  
Employee Benefits
Average alternative investments100  95  92  86  84  97  83  
Alternative investment income(7) 3  3  3  4  (4) 4  
The table above excludes alternative investments and income that are a component of Income (loss) from discontinued operations, net of tax and alternative investments and income in Corporate.
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Reconciliations

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Reconciliation of Consolidated Statements of Operations
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Revenues
Net investment income586  698  735  687  711  1,284  1,370  
Fee income458  505  510  494  483  963  965  
Premiums607  608  556  565  577  1,215  1,152  
Net realized capital gains (losses)(1) (233) (159) (20) 25  (234) 13  
Other revenues81  92  140  106  106  173  219  
Income (loss) related to consolidated investment entities(68) 15  28  43  67  (53) 72  
Total revenues1,663  1,685  1,810  1,875  1,969  3,348  3,791  
Benefits and expenses
Interest credited and other benefits to contract owners/policyholders(997) (882) (862) (1,003) (951) (1,879) (1,885) 
Operating expenses(643) (640) (767) (627) (670) (1,283) (1,352) 
Net amortization of DAC/VOBA(19) (76) (63) (36) (43) (95) (100) 
Interest expense(40) (40) (41) (51) (42) (80) (84) 
Operating expenses related to consolidated investment entities(12) (3) (11) (9) (20) (15) (25) 
Total benefits and expenses(1,711) (1,641) (1,744) (1,726) (1,726) (3,352) (3,446) 
Income (loss) from continuing operations before income taxes(48) 44  66  149  243  (4) 345  
Less:
Net investment gains (losses) and related charges and adjustments42  (8) (47) 14  45  34  58  
Net guaranteed benefit hedging gains (losses) and related charges and adjustments38  (89) 8  (12) (6) (52) (10) 
Income (loss) related to businesses exited or to be exited through reinsurance or divestment(55) 9  18  31  40  (45) 49  
Income (loss) attributable to noncontrolling interests(79) 6  6  19  26  (73) 25  
Income (loss) on early extinguishment of debt—  —  —  (12) —  —  —  
Immediate recognition of net actuarial gains (losses) related to pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments—  —  (63) —  —  —  66  
Dividend payments made to preferred shareholders4  14  4  14  —  18  10  
Other adjustments(15) (22) (38) (27) (52) (37) (144) 
Adjusted operating earnings before income taxes17  134  178  122  190  151  291  
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Page 37 of 44


Reconciliation of Adjusted Operating Revenues
Three Months EndedYear-to-Date
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Total revenues1,663  1,685  1,810  1,875  1,969  3,348  3,791  
Less Adjustments
Net realized investment gains (losses) and related charges and adjustments41  (8) (53) 16  42  33  55  
Gain (loss) on change in fair value of derivatives related to guaranteed benefits38  (90) 8  (12) (5) (52) (9) 
Revenues (losses) related to business exited or to be exited through reinsurance or divestment332  344  315  401  417  676  815  
Revenues (loss) attributable to noncontrolling interests(66) 9  21  34  50  (57) 54  
Other adjustments93  33  98  71  70  125  152  
Total adjusted operating revenues1,225  1,397  1,421  1,365  1,395  2,622  2,724  
Adjusted operating revenues by segment
Retirement559  677  701  675  688  1,236  1,336  
Investment Management129  166  197  167  163  294  311  
Employee Benefits530  543  500  503  515  1,074  1,023  
Corporate7  11  23  20  29  18  54  
Total adjusted operating revenues1,225  1,397  1,421  1,365  1,395  2,622  2,724  
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Page 38 of 44


Reconciliation of Adjusted Operating Earnings - excluding Unlocking; Adjusted Return on Capital (1)
Twelve Months Ended (1)
(in millions USD, unless otherwise indicated)6/30/20203/31/202012/31/20199/30/20196/30/2019
Retirement
Adjusted operating earnings before income taxes440  583  588  596  732  
Less:
DAC/VOBA and other intangibles unlocking (46) (50) (30) (33) 46  
Adjusted Operating Earnings - excluding Unlocking before interest486  633  618  629  686  
Income tax expense46  75  71  81  104  
Adjusted Operating Earnings - excluding Unlocking before interest and after income taxes440  558  547  549  582  
Adjusted Operating effective tax rate, excluding Unlocking (2)
(19.4)%13.0 %12.5 %7.8 %14.0 %
Adjusted Operating effective tax rate, excluding Unlocking - Trailing Twelve Months 9.4 %11.9 %11.5 %12.8 %15.1 %
Average Capital4,054  4,094  4,130  4,170  4,186  
Ending Capital3,909  4,014  4,119  4,065  4,123  
Adjusted Return on Capital10.9 %13.6 %13.2 %13.2 %13.9 %
Investment Management
Adjusted Operating Earnings - excluding Unlocking before interest165  186  180  165  167  
Income tax expense35  39  38  35  35  
Adjusted Operating Earnings - excluding Unlocking before interest and after income taxes130  147  142  130  132  
Adjusted Operating effective tax rate, excluding Unlocking (2)
21.0 %21.0 %21.0 %21.0 %21.0 %
Adjusted Operating effective tax rate, excluding Unlocking - Trailing Twelve Months 21.0 %21.0 %21.0 %21.0 %21.0 %
Average Capital315  311  307  303  302  
Ending Capital323  321  316  310  306  
Adjusted Return on Capital41.0 %47.1 %46.2 %42.9 %43.9 %
(1) Due to rounding, trailing twelve month totals may not equal the sum of the quarters.
(2) Beginning in 2018, we assume a 21% tax rate on segment Adjusted operating earnings, excluding unlocking, less the estimated benefit of the dividends received deduction in our Retirement segment.
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Page 39 of 44


Reconciliation of Adjusted Operating Earnings - excluding Unlocking; Adjusted Return on Capital (1)
Twelve Months Ended (1)
(in millions USD, unless otherwise indicated)6/30/20203/31/202012/31/20199/30/20196/30/2019
Employee Benefits
Adjusted operating earnings before income taxes209  222  199  187  180  
Less:
DAC/VOBA and other intangibles unlocking —  —  —  —  —  
Adjusted Operating Earnings - excluding Unlocking before interest209  222  199  187  180  
Income tax expense44  47  42  39  38  
Adjusted Operating Earnings - excluding Unlocking before interest and after income taxes165  175  157  148  142  
Adjusted Operating effective tax rate, excluding Unlocking (2)
21.0 %21.0 %21.0 %21.0 %21.0 %
Adjusted Operating effective tax rate, excluding Unlocking - Trailing Twelve Months 21.0 %21.0 %21.0 %21.0 %21.0 %
Average Capital522  515  507  495  482  
Ending Capital549  523  519  517  509  
Adjusted Return on Capital31.7 %34.1 %31.0 %29.8 %29.4 %
(1) Due to rounding, trailing twelve month totals may not equal the sum of the quarters.
(2) Beginning in 2018, we assume a 21% tax rate on segment Adjusted operating earnings, excluding Unlocking, less the estimated benefit of the dividends received deduction in our Retirement segment.
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Page 40 of 44


Prepayments and Alternative Income Above (Below) Long-Term Expectations (2)
Three Months EndedTwelve Months Ended
(in millions USD)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Prepayments Above (Below) Long-term Expectations (1)
Retirement(7) (4) 12  (1) 6  —  12  
Investment Management—  —  —  —  —  —  —  
Employee Benefits(1) —  1  —  —  —  —  
Total(8) (4) 13  (1) 6  —  12  
Alternatives Above (Below) Long-term Expectations (1)
Retirement(85) 11  9  6  16  (59) 32  
Investment Management(27) (2) (2) —  2  (31) (2) 
Employee Benefits(9) 1  1  1  2  (6) 3  
Total(121) 10  8  7  20  (96) 33  
Prepayments and Alternative Income Above (Below) Long-Term Expectations (1)
Retirement(92) 7  21  5  22  (59) 44  
Investment Management(27) (2) (2) —  2  (31) (2) 
Employee Benefits(10) 1  2  1  2  (6) 3  
Total(129) 6  21  6  26  (96) 45  
(1) The amount by which Investment income from prepayment fees and alternative investments exceeds or is less than our long-term expectations reported on a pre-DAC basis, but excluding such amounts attributable to prepayment fees and alternative income in Corporate.
(2) Corporate impacts are immaterial.
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Page 41 of 44


Reconciliation of Normalized Adjusted Operating Earnings and Earnings Per Common Share (Diluted)
Three Months Ended
(in millions except per share in whole dollars)6/30/20203/31/202012/31/20199/30/20196/30/2019
Pre-taxAfter-tax
Per share (1)
Pre-taxAfter-tax
Per share (1)
Pre-taxAfter-tax
Per share (1)
Pre-taxAfter-tax
Per share (1)
Pre-taxAfter-tax
Per share (1)
Income (loss) available to Voya Financial, Inc.'s common shareholders$(71) $(0.55) $(98) $(0.71) $(776) $(5.45) $106  $0.74  $226  $1.51  
Plus: Net income (loss) attributable to noncontrolling interest
(79) (0.61) 6  0.04  6  0.04  19  0.13  26  0.17  
Less: Preferred stock dividends
(4) (0.03) (14) (0.10) (4) (0.03) (14) (0.10) —  —  
Less: Income (loss) from discontinued operations
(93) (0.72) (128) (0.93) (1,084) (7.62) (4) (0.03) 42  0.28  
Income (loss) from continuing operations(48) (53) (0.41) 44  50  0.36  66  318  2.23  149  144  1.00  243  210  1.40  
Less:
Net investment gains (losses) and related charges and adjustments42  34  0.26  (8) (6) (0.05) (47) (37) (0.26) 14  11  0.08  45  36  0.24  
Net guaranteed benefit hedging gains (losses) and related charges and adjustments38  30  0.23  (89) (70) (0.51) 8  6  0.05  (12) (9) (0.06) (6) (5) (0.03) 
Income (loss) related to businesses exited or to be exited through reinsurance or divestment(55) (43) (0.34) 9  7  0.05  18  14  0.10  31  24  0.17  40  31  0.21  
Net income (loss) attributable to noncontrolling interest(79) (79) (0.61) 6  6  0.04  6  6  0.04  19  19  0.13  26  26  0.17  
Income (loss) on early extinguishment of debt—  —  —  —  —  —  —  —  —  (12) (9) (0.07) —  —  —  
Immediate recognition of net actuarial gains (losses) related to pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments—  —  —  —  —  —  (63) (50) (0.35) —  —  —  —  —  —  
Dividend payments made to preferred shareholders4  4  0.03  14  14  0.10  4  4  0.03  14  14  0.10  —  —  —  
Other adjustments(15) (18) (0.14) (22) (16) (0.11) (38) 222  1.56  (27) (19) (0.14) (52) (38) (0.26) 
Adjusted operating earnings17  20  0.15  134  115  0.83  178  153  1.07  122  114  0.79  190  159  1.06  
Less:
DAC, VOBA and other intangibles unlocking9  7  0.05  (16) (13) (0.09) (10) (8) (0.06) (29) (23) (0.16) 5  4  0.02  
Prepayment fees and alternative investment income above (below) long-term expectations(129) (102) (0.79) 6  5  0.04  21  17  0.12  6  5  0.03  26  21  0.14  
Individual Life transaction stranded costs(32) (25) (0.20) (36) (28) (0.21) (33) (26) (0.18) (34) (27) (0.18) (31) (25) (0.16) 
Normalized adjusted operating earnings169  140  1.09  180  151  1.10  199  170  1.19  179  159  1.10  190  159  1.06  
(1) Per share calculations are based on un-rounded numbers.

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Voya Financial
Page 42 of 44


Reconciliation of Normalized Adjusted Operating Earnings and Earnings Per Common Share (Diluted)
Six months ended
(in millions except per share in whole dollars)6/30/20206/30/2019
Pre-taxAfter-tax
Per share (1)
Pre-taxAfter-tax
Per share (1)
Income (loss) available to Voya Financial, Inc.'s common shareholders$(169) $(1.27) $290  $(2.58) 
Plus: Net income (loss) attributable to noncontrolling interest
(73) (0.55) 25  0.16  
Less: Preferred stock dividends
(18) (0.14) (10) (0.07) 
Less: Income (loss) from discontinued operations
(221) (1.66) 22  0.15  
Income (loss) from continuing operations(4) (3) (0.03) 345  303  2.01  
Less:
Net investment gains (losses) and related charges and adjustments34  27  0.20  58  46  0.31  
Net guaranteed benefit hedging gains (losses) and related charges and adjustments(52) (41) (0.31) (10) (8) (0.05) 
Income (loss) related to businesses exited or to be exited through reinsurance or divestment(45) (36) (0.27) 49  39  0.26  
Net income (loss) attributable to noncontrolling interest(73) (73) (0.55) 25  25  0.16  
Income (loss) on early extinguishment of debt—  —  —  —  —  —  
Immediate recognition of net actuarial gains (losses) related to pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments—  —  —  66  52  0.34  
Dividend payments made to preferred shareholders18  18  0.14  10  10  0.07  
Other adjustments(37) (33) (0.25) (144) (109) (0.72) 
Adjusted operating earnings151  134  1.01  291  247  1.64  
Less:
DAC, VOBA and other intangibles unlocking(8) (6) (0.04) 8  7  0.04  
Prepayment fees and alternative investment income above (below) long-term expectations(123) (97) (0.73) 1  1  0.01  
Individual Life transaction stranded costs(68) (54) (0.40) (65) (52) (0.34) 
Normalized adjusted operating earnings349  291  2.19  346  291  1.93  
(1) Per share calculations are based on un-rounded numbers.
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Voya Financial
Page 43 of 44


Reconciliation of Book Value Per Common Share, Excluding AOCI
Three Months Ended or As ofYear-to-Date or As of
(in whole dollars)6/30/20203/31/202012/31/20199/30/20196/30/20196/30/20206/30/2019
Book value per common share, including AOCI70.86  54.09  66.49  73.73  67.37  70.86  67.37  
Per share impact of AOCI(32.03) (14.61) (25.18) (25.94) (20.43) (32.03) (20.43) 
Book value per common share, excluding AOCI38.83  39.48  41.31  47.79  46.94  38.83  46.94  
 
Debt to capital24.2 %29.1 %24.4 %22.4 %23.8 %24.2 %23.8 %
Capital impact of AOCI11.4 %6.2 %9.0 %7.7 %6.6 %11.4 %6.6 %
Impact of 25% equity treatment afforded to subordinate debt-3.2 %-3.2 %-3.0 %-2.7 %-2.7 %-3.2 %-2.7 %
Adjusted Debt to capital32.4 %32.1 %30.4 %27.4 %27.7 %32.4 %27.7 %
Reconciliation of shares used in Normalized adjusted operating earnings per common share (Diluted)
Weighted-average common shares outstanding - Basic126.2  130.9  134.7  138.4  144.1  128.6  145.5  
Dilutive effect of warrants—  2.9  3.7  2.3  2.3  1.5  1.2  
Other dilutive effects (1)
2.1  3.6  4.0  3.6  3.5  2.8  3.9  
Weighted-average common shares outstanding - Diluted128.3  137.4  142.4  144.3  149.9  132.9  150.6  
Dilutive effect of the exercise or issuance of stock-based awards (2)
—  —  —  —  —  —  —  
Weighted average common shares outstanding - Adjusted Diluted (2)
128.3  137.4  142.4  144.3  149.9  132.9  150.6  
(1) Includes stock-based compensation awards such as restricted stock units (RSU), performance stock units (PSU), or stock options.
(2) For periods in which there is Loss from continuing operations, Normalized adjusted operating earnings per common share calculation includes additional dilutive shares, as the inclusion of these shares for stock compensation plans would not be anti-dilutive to the Normalized adjusted operating earnings per common share calculation.
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Voya Financial
Page 44 of 44


Reconciliation of Investment Management Normalized Adjusted Operating Margin, Excluding Investment Capital
Three Months EndedTwelve Months Ended
(in millions USD, unless otherwise indicated)6/30/20203/31/20206/30/20196/30/20203/31/20206/30/2019
Adjusted operating revenues 129  166  163  659  693  638  
Adjusted operating expenses (109) (126) (122) (494) (507) (471) 
Adjusted operating earnings before income taxes20  40  41  165  186  167  
Adjusted operating margin15.2 %23.9 %25.3 %24.9 %26.8 %26.2 %
Adjusted operating revenues 129  166  163  659  693  638  
Less:
Investment Capital Results(22) 3  7  (11) 18  18  
Adjusted operating revenues excluding Investment Capital151  163  156  670  675  620  
Adjusted operating expenses(109) (126) (122) (494) (507) (471) 
Adjusted operating earnings excluding Investment Capital42  37  34  176  168  149  
Adjusted operating margin excluding Investment Capital27.4 %22.4 %21.9 %26.0 %24.8 %24.2 %
Adjusted operating revenues129  166  163  659  693  638  
Less:
Investment Capital Results above (below) long-term expectations (27) (2) 2  (31) (2) (2) 
Adjusted operating revenue related to annuities businesses sold on June 1, 2018—  —  —  —  —  —  
Normalized adjusted operating revenues156  168  161  690  695  640  
Adjusted operating expenses(109) (126) (122) (494) (507) (471) 
Normalized adjusted operating earnings 46  42  39  194  187  169  
Normalized adjusted operating margin 29.7 %24.8 %24.4 %28.2 %27.0 %26.5 %
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