vz-20210126
1/26/20210000732712false00007327122021-01-262021-01-260000732712exch:XNYMus-gaap:CommonStockMember2021-01-262021-01-260000732712exch:XNGSus-gaap:CommonStockMember2021-01-262021-01-260000732712exch:XNYMvz:A1.625NotesDue2024Member2021-01-262021-01-260000732712vz:A4.073NotesDue2024Memberexch:XNYM2021-01-262021-01-260000732712vz:A0.875NotesDue2025Memberexch:XNYM2021-01-262021-01-260000732712vz:A3.250NotesDue2026Memberexch:XNYM2021-01-262021-01-260000732712vz:A1.375NotesDue2026Memberexch:XNYM2021-01-262021-01-260000732712vz:A0.875NotesDue2027Memberexch:XNYM2021-01-262021-01-260000732712vz:A1.375NotesDue2028Memberexch:XNYM2021-01-262021-01-260000732712vz:A1125NotesDue2028Memberexch:XNYM2021-01-262021-01-260000732712vz:A1.875NotesDue2029Memberexch:XNYM2021-01-262021-01-260000732712vz:A1.250NotesDue2030Memberexch:XNYM2021-01-262021-01-260000732712vz:A1.875NotesDue2030Memberexch:XNYM2021-01-262021-01-260000732712vz:A2.625NotesDue2031Memberexch:XNYM2021-01-262021-01-260000732712vz:A2.500NotesDue2031Memberexch:XNYM2021-01-262021-01-260000732712vz:A0.875NotesDue2032Memberexch:XNYM2021-01-262021-01-260000732712vz:A1300NotesDue2033Memberexch:XNYM2021-01-262021-01-260000732712exch:XNYMvz:A4.750NotesDue2034Member2021-01-262021-01-260000732712vz:A3.125NotesDue2035Memberexch:XNYM2021-01-262021-01-260000732712vz:A3.375NotesDue2036Memberexch:XNYM2021-01-262021-01-260000732712vz:A2.875NotesDue2038Memberexch:XNYM2021-01-262021-01-260000732712vz:A1875NotesDue2038Memberexch:XNYM2021-01-262021-01-260000732712vz:A1.500NotesDue2039Memberexch:XNYM2021-01-262021-01-260000732712vz:A3.500FixedRateNotesDue2039Memberexch:XNYM2021-01-262021-01-260000732712vz:A1850NotesDue2040Memberexch:XNYM2021-01-262021-01-26

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 _____________________________________________________________________________
FORM 8-K
 
 ______________________________________________________________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of Report: January 26, 2021
(Date of earliest event reported)
 ______________________________________________________________________________
Verizon Communications Inc.
(Exact name of registrant as specified in its charter)
 _______________________________________________________________________________  
Delaware1-860623-2259884
(State or other jurisdiction
of incorporation)
(Commission File Number)(I.R.S. Employer Identification No.)
1095 Avenue of the Americas10036
New York,New York
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (212) 395-1000
Not Applicable
(Former name or former address, if changed since last report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))



Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock, par value $0.10VZNew York Stock Exchange
Common Stock, par value $0.10VZThe NASDAQ Global Select Market
1.625% Notes due 2024VZ24BNew York Stock Exchange
4.073% Notes due 2024VZ24CNew York Stock Exchange
0.875% Notes due 2025VZ25New York Stock Exchange
3.250% Notes due 2026VZ26New York Stock Exchange
1.375% Notes due 2026VZ26BNew York Stock Exchange
0.875% Notes due 2027VZ27ENew York Stock Exchange
1.375% Notes due 2028VZ28New York Stock Exchange
1.125% Notes due 2028VZ28BANew York Stock Exchange
1.875% Notes due 2029VZ29BNew York Stock Exchange
1.250% Notes due 2030VZ30New York Stock Exchange
1.875% Notes due 2030VZ30ANew York Stock Exchange
2.625% Notes due 2031VZ31New York Stock Exchange
2.500% Notes due 2031VZ31ANew York Stock Exchange
0.875% Notes due 2032VZ32New York Stock Exchange
1.300% Notes due 2033VZ33BNew York Stock Exchange
4.750% Notes due 2034VZ34New York Stock Exchange
3.125% Notes due 2035VZ35New York Stock Exchange
3.375% Notes due 2036VZ36ANew York Stock Exchange
2.875% Notes due 2038VZ38BNew York Stock Exchange
1.875% Notes due 2038VZ38CNew York Stock Exchange
1.500% Notes due 2039VZ39CNew York Stock Exchange
3.500% Fixed Rate Notes due 2039VZ39DNew York Stock Exchange
1.850% Notes due 2040VZ40New York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
☐ Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period or complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02. Results of Operations and Financial Condition
Attached as an exhibit hereto are a press release and financial tables dated January 26, 2021 issued by Verizon Communications Inc. (Verizon).
Non-GAAP Measures
Verizon’s press release and financial tables include financial information prepared in conformity with generally accepted accounting principles in the United States (GAAP) as well as non-GAAP financial information. It is management's intent to provide non-GAAP financial information to enhance the understanding of Verizon's GAAP financial information and it should be considered by the reader in addition to, but not instead of, the financial statements prepared in accordance with GAAP. Each non-GAAP financial measure is presented along with the corresponding GAAP measure so as not to imply that more emphasis should be placed on the non-GAAP measure. We believe that providing these non-GAAP measures in addition to the GAAP measures allows management, investors and other users of our financial information to more fully and accurately assess both consolidated and segment performance. The non-GAAP financial information presented may be determined or calculated differently by other companies and may not be directly comparable to that of other companies.
EBITDA and EBITDA Margin Related Non-GAAP Measures
Consolidated earnings before interest, taxes, depreciation and amortization (EBITDA), Segment EBITDA and Segment EBITDA Margin are non-GAAP financial measures that we believe are useful to management, investors and other users of our financial information as they are a widely accepted financial measures used in evaluating the profitability of a company and with its competitors.
Consolidated EBITDA is calculated by adding back interest, taxes and depreciation and amortization expense to net income.
Segment EBITDA is calculated by adding back segment depreciation and amortization expense to segment operating income. Segment EBITDA Margin is calculated by dividing Segment EBITDA by segment total operating revenues.
Consolidated Adjusted EBITDA Related to Non-GAAP Measures
Consolidated Adjusted EBITDA is a non-GAAP financial measure that we believe provides relevant and useful information to management, investors and other users of our financial information in evaluating the effectiveness of our operations and underlying business trends in a manner that is consistent with management’s evaluation of business performance. We believe that Consolidated Adjusted EBITDA is used by investors to compare a company’s operating performance to its competitors by minimizing impacts caused by differences in capital structure, taxes and depreciation policies. Further, the exclusion of non-operational items and special items enables comparability to prior period performance and trend analysis.
Consolidated Adjusted EBITDA is calculated by excluding from Consolidated EBITDA the effect of the following non-operational items: equity in losses and earnings of unconsolidated businesses and other income and expense, net, and the following special items: impairment charges, severance charges, loss on spectrum license auction and net gain/loss from dispositions of assets and businesses. The impairment charges relate to goodwill impairment charges recognized in 2019 as a result of the Company's annual goodwill impairment testing of its media business, Verizon Media, and the impairment charge of an investment in a media joint venture. Severance charges recorded during 2020 and 2019 relate to voluntary separations under our existing plans and headcount reduction initiatives respectively. Loss on spectrum license auction relates to the reclassification of spectrum licenses to assets held for sale at fair value as a result of Auction 103. Net gain/loss from dispositions of assets and businesses relates to the sale of Huffington Post in 2020, as well as the sale of various real estate properties and businesses in 2019.
Net Unsecured Debt and Net Unsecured Debt to Consolidated Adjusted EBITDA Ratio
Net Unsecured Debt and Net Unsecured Debt to Consolidated Adjusted EBITDA Ratio are non-GAAP financial measures that we believe are useful to management, investors and other users of our financial information in evaluating Verizon’s ability to service its unsecured debt from continuing operations.
Net Unsecured Debt is calculated by subtracting secured debt and cash and cash equivalents from the sum of debt maturing within one year and long-term debt. Net Unsecured Debt to Consolidated Adjusted EBITDA Ratio is calculated by dividing Net Unsecured Debt by Consolidated Adjusted EBITDA. For purposes of Net Unsecured Debt to Consolidated Adjusted EBITDA Ratio, Consolidated Adjusted EBITDA is calculated for the last twelve months.



Adjusted Earnings per Common Share (Adjusted EPS) and Adjusted EPS Forecast

Adjusted EPS and Adjusted EPS Forecast are non-GAAP financial measures that we believe are useful to management, investors and other users of our financial information in evaluating our operating results and understanding our operating trends without the effect of special items which could vary from period to period. We believe excluding special items provides more comparable assessment of our financial results from period to period.

Adjusted EPS is calculated by excluding from the calculation of reported EPS the effect of the following special items: severance, pension and benefits charges, impairment charges, disposition of preferred stock, net early debt redemption costs, loss on spectrum license auction, and net gain/loss from dispositions of assets and businesses.
Actuarial gains or losses as a result of the re-measurements of pension and other postretirement benefits are included in other income and expense, net, and are measured based on projected discount rates and estimated returns on plan assets. Such estimates are updated at least annually at the end of the fiscal year to reflect actual discount rates and returns on plan assets or more frequently if significant events arise which require an interim re-measurement.
We have not provided a reconciliation for our Adjusted EPS Forecast because we cannot, without unreasonable effort, predict the special items that could arise during 2021.

Adjusted Effective Income Tax Rate Attributable to Verizon Forecast (Adjusted ETR Forecast)

Adjusted ETR Forecast is a non-GAAP financial measure that we believe is useful to management, investors and other users of our financial information in assessing our effective income tax rate without the effect of special items which could vary from period to period. Adjusted ETR Forecast is calculated by dividing the Provision for income taxes by Net Income attributable to Verizon before tax after adjusting for the impact of special items.

We have not provided a reconciliation for our Adjusted ETR Forecast because we cannot, without unreasonable effort, predict the special items that could arise during 2021.

Free Cash Flow

Free cash flow is a non-GAAP financial measure that reflects an additional way of viewing our liquidity that, when viewed with our GAAP results, provides a more complete understanding of factors and trends affecting our cash flows. We believe it is a more conservative measure of cash flow since capital expenditures are necessary for ongoing operations. Free cash flow has limitations due to the fact that it does not represent the residual cash flow available for discretionary expenditures. For example, free cash flow does not incorporate payments made on finance lease obligations or cash payments for acquisitions of businesses or wireless licenses. Therefore, we believe it is important to view free cash flow as a complement to our entire consolidated statements of cash flows.

Free cash flow is calculated by subtracting capital expenditures (including capitalized software) from net cash provided by operating activities.
See the accompanying schedules for reconciliations of non-GAAP financial measures to GAAP.

Item 9.01. Financial Statements and Exhibits
(d) Exhibits.  
Exhibit
Number
  Description
99Press release and financial tables, dated January 26, 2021, issued by Verizon Communications Inc.
104Cover Page Interactive Data File (formatted as inline XBRL).


SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
  Verizon Communications Inc.
  (Registrant)
Date:January 26, 2021 /s/ Anthony T. Skiadas
       Anthony T. Skiadas
       Senior Vice President and Controller



EXHIBIT INDEX
Exhibit
Number
  Description
  Press release and financial tables, dated January 26, 2021, issued by Verizon Communications Inc.
104Cover Page Interactive Data File (formatted as inline XBRL).


Exhibit 99
vzlogoa581a.jpg


News Release


FOR IMMEDIATE RELEASE
Media contacts:
January 26, 2021Kim Ancin
908.559.3227
Eric Wilkens
908.559.3063


Verizon ends 2020 with strong earnings and cash flow, and
increased wireless service revenue growth

Company's execution of strategy and resilient 4Q and 2020 performance
lead to momentum and optimism for 2021
4Q 2020 highlights
Consolidated:
•$1.11 in earnings per share (EPS), compared with $1.23 in 4Q 2019; adjusted EPS (non-GAAP), excluding special items, of $1.21, compared with $1.13 in 4Q 2019.
•Operating revenue decline of 0.2 percent from fourth-quarter 2019.
•Net income of $4.7 billion, a decline of 9.6 percent from fourth-quarter 2019, and adjusted EBITDA (non-GAAP) of $11.7 billion, an increase of 5.3 percent from fourth-quarter 2019.

Consumer:
•Total revenue of $23.9 billion, a decrease of 1.2 percent year over year.
•357,000 retail postpaid net additions, including 163,000 phone net additions and 284,000 postpaid smartphone net additions.
•Total retail postpaid churn of 0.96 percent, and retail postpaid phone churn of 0.76 percent.
•92,000 Fios Internet net additions, an increase from 35,000 Fios Internet net additions in fourth-quarter 2019, and 95,000 total Fios Internet net additions across Consumer and Business, the most fourth-quarter total Fios Internet net additions since 2014.

Business:
•Total revenue of $8.1 billion, a decrease of 0.3 percent year over year.



•346,000 retail postpaid net additions, including 116,000 phone net additions.
•Total retail postpaid churn of 1.19 percent, and retail postpaid phone churn of 0.98 percent.

Total Wireless:
•Total wireless service revenue of $16.7 billion, a 2.2 percent increase year over year.
•703,000 retail postpaid net additions, including 279,000 phone net additions and 442,000 postpaid smartphone net additions.
•Total retail postpaid churn of 1.01 percent, and retail postpaid phone churn of 0.80 percent.

2020 highlights
Consolidated:
•Full year EPS of $4.30, compared with $4.65 in 2019; adjusted EPS (non-GAAP), excluding special items, of $4.90, compared with 2019 adjusted EPS of $4.81.
•Full-year 2020 operating cash flow of $41.8 billion, a 16.8 percent increase year over year.
•Free cash flow (non-GAAP) of $23.6 billion in full-year 2020, a 32.4 percent increase year over year.


NEW YORK - Verizon Communications Inc. (NYSE, Nasdaq: VZ) closed 2020 with fourth-quarter results highlighted by increased cash flow, wireless service revenue growth, and the launch of 5G nationwide.
“Verizon finished the fourth quarter with strong financial performance," said Verizon Chairman and CEO Hans Vestberg. "2020 was marked by transformational change, including the launch of our 5G nationwide network. We witnessed a mass shift toward virtual collaboration, touchless retail and delivery, remote work, distance learning, and telemedicine. We continued to execute our multi-use network strategy; we were recognized by RootMetrics as the best overall wireless provider, undefeated in all categories; and we continue to be the partner of choice for the world’s most innovative brands. Today, we are excited to lead technological advances beyond mobile devices, and create new opportunities for growth across multiple industries."
For fourth-quarter 2020, Verizon reported EPS of $1.11, compared with $1.23 in fourth-quarter 2019. On an adjusted basis (non-GAAP), fourth-quarter 2020 EPS, excluding special items, was $1.21, compared with adjusted EPS of $1.13 in fourth-quarter 2019.
Fourth-quarter 2020 EPS included a pre-tax loss from special items of about $523 million, which consisted of a net charge of $404 million primarily related to severance, including voluntary separations under existing plans and the annual mark-to-market for pension and OPEB (other post-employment benefits) liabilities, and a net loss of $119 million primarily related to the disposition of the HuffPost business.
Page 2
    VlpHU09DSUQyMDE5UTE=  



In fourth-quarter 2020, Verizon's results also included the continued effects of a reduction in benefit from the adoption of a revenue recognition standard, primarily due to the deferral of commission expense. The net impact was 2 cents in fourth-quarter 2020 and 9 cents for the full year. The company estimates that the net impact from COVID-19 was a 2 cent benefit in fourth-quarter 2020 and a 21 cent headwind for the full year.
For full-year 2020, Verizon reported $4.30 in EPS, compared with $4.65 in full-year 2019. On an adjusted basis (non-GAAP), excluding special items, 2020 EPS was $4.90, compared with 2019 EPS of $4.81.
Consolidated results
•Total consolidated operating revenues in fourth-quarter 2020 were $34.7 billion, down 0.2 percent from fourth-quarter 2019. Total wireless service revenue growth and strong results in Verizon Media were offset by lower wireless equipment revenue and ongoing declines in legacy wireline products. Full-year 2020 consolidated operating revenues were $128.3 billion, down 2.7 percent year over year.
•Cash flow from operations totaled $41.8 billion in 2020, a 16.8 percent increase year over year. This growth was a result of the continued performance and strength of the business, lower tax payments due to a one-time cash tax benefit received earlier in the year, and reductions in working capital primarily due to lower wireless volumes.
•Full-year 2020 capital expenditures were $18.2 billion. Capital expenditures continue to support the growth in traffic on the company's 4G LTE network and the continued build-out of the company's 5G Ultra Wideband and nationwide networks.
•In 2018, Verizon announced a goal to achieve $10 billion in cumulative cash savings by the end of 2021. This initiative has yielded $9.5 billion of cumulative cash savings since the program began and is on track to achieve its target by the end of 2021.
•The company ended 2020 with free cash flow (non-GAAP) of $23.6 billion, a 32.4 percent increase year over year.
•Verizon's unsecured debt balance increased year over year by $19.3 billion to $118.5 billion in 2020, and the company’s net unsecured debt (non-GAAP) decreased by $239 million year over year to $96.3 billion. Verizon's net income in fourth-quarter 2020 was $4.7 billion, and its adjusted EBITDA (non-GAAP) was $11.7 billion. Verizon's net unsecured debt to adjusted EBITDA ratio (non-GAAP) was 2.0 times versus its targeted range of 1.75 to 2.0 times. The company remains committed to its capital allocation model.
Consumer results
•Total Verizon Consumer revenues were $23.9 billion, a decrease of 1.2 percent year over year, primarily driven by a decline in wireless equipment revenue due to softer volumes in the quarter. For full-year 2020, total Consumer revenues were $88.5 billion, a decrease of 2.8 percent from full-year 2019, driven by a decline in wireless equipment revenue.
Page 3
    VlpHU09DSUQyMDE5UTE=  



•In fourth-quarter 2020, Consumer reported 357,000 wireless retail postpaid net additions. This consisted of 163,000 phone net additions and 81,000 tablet net losses, offset by 275,000 other connected device net additions. Postpaid smartphone net additions were 284,000.
•Consumer wireless service revenues were $13.6 billion in fourth-quarter 2020, a 1.2 percent increase year over year. Full-year 2020 Consumer wireless service revenues were $53.6 billion, a 0.3 percent decrease from full-year 2019.
•Total retail postpaid churn was 0.96 percent in fourth-quarter 2020, and retail postpaid phone churn was 0.76 percent.
•Consumer reported 92,000 Fios Internet net additions in fourth-quarter 2020, an increase from 35,000 Fios Internet net additions in fourth-quarter 2019. Consumer and Business reported 95,000 total Fios Internet net additions in fourth-quarter 2020, the most fourth-quarter total Fios Internet net additions since 2014. Consumer reported 72,000 Fios Video net losses in fourth-quarter 2020, reflecting the ongoing shift from traditional linear video to over-the-top offerings.
•In fourth-quarter 2020, Consumer segment operating income was $7.1 billion, an increase of 2.7 percent year over year, and segment operating income margin was 29.6 percent, an increase from 28.4 percent in fourth-quarter 2019. Full-year 2020 segment operating income margin was 32.6 percent, compared with 31.8 percent in full-year 2019. Segment EBITDA (non-GAAP) totaled $9.9 billion in fourth-quarter 2020, an increase from $9.7 billion in fourth-quarter 2019. Segment EBITDA margin (non-GAAP) was 41.5 percent in fourth-quarter 2020, an increase from 39.9 percent in fourth-quarter 2019, and included approximately 30 basis points of headwind from the deferral of commission expense. For the full year, segment EBITDA margin (non-GAAP) was 45.5 percent in 2020, compared with 44.3 percent in 2019.
Business results
•Total Verizon Business revenues were $8.1 billion, down 0.3 percent year over year. Wireless service revenue growth was offset by reductions in wireless equipment volumes and secular pressure on legacy wireline products. For full-year 2020, total Verizon Business revenues were $31.0 billion, a decrease of 1.5 percent from full-year 2019.
•Business reported 346,000 wireless retail postpaid net additions in fourth-quarter 2020. This consisted of 116,000 phone net additions, 116,000 tablet net additions, and 114,000 other connected device additions.
•Business wireless service revenues were $3.1 billion in fourth-quarter 2020, a 7.1 percent increase year over year. Full-year 2020 Business wireless service revenues were $11.8 billion, a 5.5 percent increase from full-year 2019.
•Total retail postpaid churn was 1.19 percent in fourth-quarter 2020, and retail postpaid phone churn was 0.98 percent.
•In fourth-quarter 2020, Business segment operating income was $950 million, an increase of 42.6 percent year over year, and segment operating income margin was 11.8 percent, an increase from 8.3 percent in fourth-quarter 2019. Full-year 2020 segment operating income margin was 12.2 percent, compared with 12.0 percent in full-year 2019. Segment EBITDA (non-GAAP) totaled $2.0 billion in fourth-quarter 2020, an increase from $1.7 billion in fourth-quarter 2019. Segment EBITDA margin (non-GAAP) was 24.6 percent, an increase from 20.7 percent in fourth-quarter 2019. For the full year, segment EBITDA margin (non-GAAP) was 25.4 percent in 2020, compared with 25.0 percent in 2019.

Page 4
    VlpHU09DSUQyMDE5UTE=  



Media results
•Total Verizon Media revenues were $2.3 billion in fourth-quarter 2020, up 11.4 percent year over year, the first quarter of year over year growth since the Yahoo acquisition in 2017. Growth in the quarter was fueled by strong advertising trends with revenue from the demand side platform growing 41 percent year over year.
Outlook and guidance
For 2021, Verizon expects the following:
•Service and other revenue growth of at least 2 percent, including total wireless service revenue growth of at least 3 percent.
•Adjusted EPS (non-GAAP) of $5.00 to $5.15.
•Adjusted effective income tax rate (non-GAAP) in the range of 23 percent to 25 percent.
•Capital spending to be in the range of $17.5 billion to $18.5 billion, including the further expansion of 5G Ultra Wideband in new and existing markets, the densification of the wireless network to manage future traffic demands, and the continued deployment of the company's fiber infrastructure.

NOTE: See the accompanying schedules and www.verizon.com/about/investors for reconciliations to generally accepted accounting principles (GAAP) for non-GAAP financial measures cited in this document.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $128.3 billion in 2020. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

####

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Forward-looking statements
In this communication we have made forward-looking statements. These statements are based on our estimates and assumptions and are subject to risks and uncertainties. Forward-looking statements include the information concerning our possible or assumed future results of operations. Forward-looking statements also include those preceded or followed by the words “anticipates,” “believes,” “estimates,” “expects,” “hopes” or similar expressions. For those statements, we claim the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements, except as required by law. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. The following important factors, along with those discussed in our filings with the Securities and Exchange Commission (the “SEC”), could affect future results and could cause those results to differ materially from those expressed in the forward-looking statements: cyber attacks impacting our networks or systems and any resulting financial or reputational impact; natural disasters, terrorist attacks or acts of war or significant litigation and any resulting financial or reputational impact; the impact of the global outbreak of COVID-19 on our operations, our employees and the ways in which our customers use our networks and other products and services; disruption of our key suppliers’ or vendors' provisioning of products or services, including as a result of the COVID-19 outbreak; material adverse changes in labor matters and any resulting financial or operational impact; the effects of competition in the markets in which we operate; failure to take advantage of developments in technology and address changes in consumer demand; performance issues or delays in the deployment of our 5G network resulting in significant costs or a reduction in the anticipated benefits of the
Page 5
    VlpHU09DSUQyMDE5UTE=  



enhancement to our networks; the inability to implement our business strategy; adverse conditions in the U.S. and international economies; changes in the regulatory environment in which we operate, including any increase in restrictions on our ability to operate our business; our high level of indebtedness; an adverse change in the ratings afforded our debt securities by nationally accredited ratings organizations or adverse conditions in the credit markets affecting the cost, including interest rates, and/or availability of further financing; significant increases in benefit plan costs or lower investment returns on plan assets; changes in tax laws or treaties, or in their interpretation; and changes in accounting assumptions that regulatory agencies, including the SEC, may require or that result from changes in the accounting rules or their application, which could result in an impact on earnings.

Page 6
    VlpHU09DSUQyMDE5UTE=  


Verizon Communications Inc.


Condensed Consolidated Statements of Income
(dollars in millions, except per share amounts)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Operating Revenues
Service revenues and other$28,268 $28,004 0.9$109,872 $110,305 (0.4)
Wireless equipment revenues6,424 6,771 (5.1)18,420 21,563 (14.6)
Total Operating Revenues34,692 34,775 (0.2)128,292 131,868 (2.7)
Operating Expenses
Cost of services8,053 8,376 (3.9)31,401 31,772 (1.2)
Cost of wireless equipment6,769 7,255 (6.7)19,800 22,954 (13.7)
Selling, general and administrative expense8,493 8,214 3.431,573 29,896 5.6
Depreciation and amortization expense4,197 4,105 2.216,720 16,682 0.2
Media goodwill impairment— 186 *— 186 *
Total Operating Expenses27,512 28,136 (2.2)99,494 101,490 (2.0)
Operating Income7,180 6,639 8.128,798 30,378 (5.2)
Equity in earnings (losses) of unconsolidated businesses(11)5 *(45)(15)*
Other income (expense), net164 (1,773)*(539)(2,900)(81.4)
Interest expense(1,080)(1,159)(6.8)(4,247)(4,730)(10.2)
Income Before (Provision) Benefit For Income Taxes6,253 3,712 68.523,967 22,733 5.4
(Provision) benefit for income taxes(1,535)1,505 *(5,619)(2,945)90.8
Net Income$4,718 $5,217 (9.6)$18,348 $19,788 (7.3)
Net income attributable to noncontrolling interests$130 $122 6.6$547 $523 4.6
Net income attributable to Verizon4,588 5,095 (10.0)17,801 19,265 (7.6)
Net Income$4,718 $5,217 (9.6)$18,348 $19,788 (7.3)
Basic Earnings Per Common Share
Net income attributable to Verizon$1.11 $1.23 (9.8)$4.30 $4.66 (7.7)
Weighted-average shares outstanding (in millions)4,140 4,139 4,140 4,138 
Diluted Earnings Per Common Share (1)
Net income attributable to Verizon$1.11 $1.23 (9.8)$4.30 $4.65 (7.5)
Weighted-average shares outstanding (in millions)4,143 4,141 4,142 4,140 
Footnotes:
 
(1)Diluted Earnings per Common Share includes the dilutive effect of shares issuable under our stock-based compensation plans, which represents the only potential dilution.
*Not meaningful


Verizon Communications Inc.


Condensed Consolidated Balance Sheets
(dollars in millions)
Unaudited12/31/2012/31/19$ Change
Assets
Current assets
Cash and cash equivalents$22,171 $2,594 $19,577 
Accounts receivable25,169 26,162 (993)
Less Allowance for credit losses1,252 — 1,252 
Less Allowance for doubtful accounts— 733 (733)
Accounts receivable, net23,917 25,429 (1,512)
Inventories1,796 1,422 374 
Prepaid expenses and other6,710 8,028 (1,318)
Total current assets54,594 37,473 17,121 
Property, plant and equipment279,737 265,734 14,003 
Less Accumulated depreciation184,904 173,819 11,085 
Property, plant and equipment, net94,833 91,915 2,918 
Investments in unconsolidated businesses589 558 31 
Wireless licenses96,097 95,059 1,038 
Goodwill24,773 24,389 384 
Other intangible assets, net9,413 9,498 (85)
Operating lease right-of-use assets22,531 22,694 (163)
Other assets13,651 10,141 3,510 
Total assets$316,481 $291,727 $24,754 
Liabilities and Equity
Current liabilities
Debt maturing within one year$5,889 $10,777 $(4,888)
Accounts payable and accrued liabilities20,658 21,806 (1,148)
Current operating lease liabilities3,485 3,261 224 
Other current liabilities9,628 9,024 604 
Total current liabilities39,660 44,868 (5,208)
Long-term debt123,173 100,712 22,461 
Employee benefit obligations18,657 17,952 705 
Deferred income taxes35,711 34,703 1,008 
Non-current operating lease liabilities18,000 18,393 (393)
Other liabilities12,008 12,264 (256)
Total long-term liabilities207,549 184,024 23,525 
Equity
Common stock429 429 — 
Additional paid in capital13,404 13,419 (15)
Retained earnings60,464 53,147 7,317 
Accumulated other comprehensive income (loss)(71)998 (1,069)
Common stock in treasury, at cost(6,719)(6,820)101 
Deferred compensation – employee stock ownership plans and other335 222 113 
Noncontrolling interests1,430 1,440 (10)
Total equity69,272 62,835 6,437 
Total liabilities and equity$316,481 $291,727 $24,754 


Verizon Communications Inc.



Consolidated - Selected Financial and Operating Statistics

(dollars in millions, except per share amounts)
Unaudited12/31/2012/31/19
Total debt$129,062 $111,489 
Net unsecured debt$96,287 $96,526 
Net unsecured debt / Consolidated Adjusted EBITDA(1)
2.0x2.0x
Common shares outstanding end of period (in millions)4,138 4,136 
Total employees (‘000)132.2 135.0 
Quarterly cash dividends declared per common share$0.6275 $0.6150 
Footnotes: 

(1)Consolidated adjusted EBITDA excludes the effects of non-operational items and special items.


Verizon Communications Inc.


Condensed Consolidated Statements of Cash Flows
(dollars in millions)
Unaudited12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19$ Change
Cash Flows from Operating Activities
Net Income$18,348 $19,788 $(1,440)
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization expense16,720 16,682 38 
Employee retirement benefits840 (284)1,124 
Deferred income taxes1,553 1,232 321 
Provision for expected credit losses1,380 1,588 (208)
Equity in losses of unconsolidated businesses, net of dividends received91 74 17 
Media goodwill impairment— 186 (186)
Changes in current assets and liabilities, net of effects from acquisition/disposition of businesses
56 (6,713)6,769 
Discretionary employee benefits contributions— (300)300 
Other, net2,780 3,493 (713)
Net cash provided by operating activities41,768 35,746 6,022 
Cash Flows from Investing Activities
Capital expenditures (including capitalized software)(18,192)(17,939)(253)
Acquisitions of businesses, net of cash acquired(520)(29)(491)
Acquisitions of wireless licenses(2,126)(898)(1,228)
Proceeds from dispositions of businesses— 28 (28)
Other, net(2,674)1,257 (3,931)
Net cash used in investing activities(23,512)(17,581)(5,931)
Cash Flows from Financing Activities
Proceeds from long-term borrowings25,822 10,079 15,743 
Proceeds from asset-backed long-term borrowings5,635 8,576 (2,941)
Repayments of long-term borrowings and finance lease obligations(9,775)(17,584)7,809 
Repayments of asset-backed long-term borrowings(7,413)(6,302)(1,111)
Dividends paid(10,232)(10,016)(216)
Other, net(2,712)(2,917)205 
Net cash provided by (used in) financing activities1,325 (18,164)19,489 
Increase in cash, cash equivalents and restricted cash19,581 1 19,580 
Cash, cash equivalents and restricted cash, beginning of period3,917 3,916 1 
Cash, cash equivalents and restricted cash, end of period$23,498 $3,917 $19,581 



Verizon Communications Inc.


Consumer - Selected Financial Results
(dollars in millions)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Operating Revenues
Service$16,388 $16,341 0.3$64,884 $65,383 (0.8)
Wireless equipment5,503 5,722 (3.8)15,492 18,048 (14.2)
Other2,028 2,144 (5.4)8,157 7,625 7.0
Total Operating Revenues23,919 24,207 (1.2)88,533 91,056 (2.8)
Operating Expenses
Cost of services3,824 4,123 (7.3)15,610 15,884 (1.7)
Cost of wireless equipment5,575 5,877 (5.1)15,736 18,219 (13.6)
Selling, general and administrative expense4,583 4,549 0.716,936 16,639 1.8
Depreciation and amortization expense2,864 2,772 3.311,395 11,353 0.4
Total Operating Expenses16,846 17,321 (2.7)59,677 62,095 (3.9)
Operating Income$7,073 $6,886 2.7$28,856 $28,961 (0.4)
Operating Income Margin29.6 %28.4 %32.6 %31.8 %
Segment EBITDA$9,937 $9,658 2.9$40,251 $40,314 (0.2)
Segment EBITDA Margin41.5 %39.9 %45.5 %44.3 %
Footnotes:
The segment financial results and metrics above are adjusted to exclude the effects of special items, as the Company’s chief operating decision maker excludes these items in assessing segment performance.
Certain intersegment transactions with corporate entities have not been eliminated.
 


Verizon Communications Inc.


Consumer - Selected Operating Statistics
Unaudited12/31/2012/31/19% Change
Connections (‘000):
Wireless retail postpaid connections90,346 90,481 (0.1)
Wireless retail prepaid connections4,027 4,063 (0.9)
Total wireless retail connections94,373 94,544 (0.2)
Fios video connections3,854 4,152 (7.2)
Fios internet connections6,202 5,902 5.1
Fios digital voice residence connections3,306 3,620 (8.7)
Fios digital connections13,362 13,674 (2.3)
Broadband connections6,647 6,467 2.8
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Gross Additions (‘000):
Wireless retail postpaid 2,945 3,794 (22.4)9,396 12,253 (23.3)
Net Additions Detail (‘000) :
Wireless retail postpaid (1)
357 852 (58.1)40 970 (95.9)
Wireless retail prepaid (1)
(50)(121)58.7(45)(591)92.4
Total wireless retail (1)
307 731 (58.0)(5)379 *
Wireless retail postpaid phones (1)
163 588 (72.3)95 737 (87.1)
Fios video (72)(51)(41.2)(298)(225)(32.4)
Fios internet92 35 *300 141 *
Fios digital voice residence(78)(52)(50.0)(314)(182)(72.5)
Fios digital(58)(68)14.7(312)(266)(17.3)
Broadband (1)
66 (2)*197 7 *
Churn Rate:
Wireless retail postpaid0.96 %1.09 %0.87 %1.05 %
Wireless retail postpaid phones0.76 %0.83 %0.67 %0.79 %
Wireless retail1.12 %1.30 %1.03 %1.28 %
Revenue Statistics (in millions):
Wireless service revenue$13,600 $13,445 1.2$53,605 $53,791 (0.3)
Fios revenues$2,756 $2,828 (2.5)$11,082 $11,175 (0.8)


Verizon Communications Inc.


Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Other Wireless Statistics:
Wireless retail postpaid ARPA (2)
$120.20 $118.03 1.8$118.40 $118.13 0.2
Wireless retail postpaid upgrade rate
6.0 %6.3 %
Wireless retail postpaid accounts (‘000) (3)
33,659 33,875 (0.6)
Wireless retail postpaid connections per account (3)
2.68 2.67 0.4
Total wireless internet postpaid base (3)
16.0 %16.2 %
Footnotes:

(1) Connection net additions include certain adjustments.

(2) Wireless retail postpaid ARPA - average service revenue per account from retail postpaid accounts.

(3) Statistics presented as of end of period.

Certain intersegment transactions with corporate entities have not been eliminated.

* Not meaningful



Verizon Communications Inc.


Business - Selected Financial Results
(dollars in millions)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Operating Revenues
Small and Medium Business$2,985 $3,072 (2.8)$11,132 $11,464 (2.9)
Global Enterprise2,595 2,740 (5.3)10,410 10,818 (3.8)
Public Sector and Other1,726 1,487 16.16,362 5,922 7.4
Wholesale744 772 (3.6)3,058 3,239 (5.6)
Total Operating Revenues8,050 8,071 (0.3)30,962 31,443 (1.5)
Operating Expenses
Cost of services2,690 2,817 (4.5)10,659 10,655 —
Cost of wireless equipment1,194 1,377 (13.3)4,064 4,733 (14.1)
Selling, general and administrative expense2,185 2,204 (0.9)8,380 8,188 2.3
Depreciation and amortization expense1,031 1,007 2.44,086 4,105 (0.5)
Total Operating Expenses7,100 7,405 (4.1)27,189 27,681 (1.8)
Operating Income$950 $666 42.6$3,773 $3,762 0.3
Operating Income Margin11.8 %8.3 %12.2 %12.0 %
Segment EBITDA$1,981 $1,673 18.4$7,859 $7,867 (0.1)
Segment EBITDA Margin24.6 %20.7 %25.4 %25.0 %
Footnotes:
The segment financial results and metrics above are adjusted to exclude the effects of special items, as the Company’s chief operating decision maker excludes these items in assessing segment performance.
Certain intersegment transactions with corporate entities have not been eliminated.


Verizon Communications Inc.


Business - Selected Operating Statistics
Unaudited12/31/202012/31/2019%
Change
Connections (‘000):
Wireless retail postpaid connections26,507 25,148 5.4
Fios video connections73 77 (5.2)
Fios internet connections335 326 2.8
Fios digital connections408 403 1.2
Broadband connections482 489 (1.4)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Gross Additions (‘000):
Wireless retail postpaid1,285 1,348 (4.7)5,242 4,982 5.2
Net Additions Detail (‘000):
Wireless retail postpaid (1)
346 411 (15.8)1,518 1,413 7.4
Wireless retail postpaid phones (1)
116 203 (42.9)572 700 (18.3)
Fios video(1)— *(4)3 *
Fios internet3 4 (25.0)9 20 (55.0)
Fios digital 2 4 (50.0)5 23 (78.3)
Broadband (1)
(6)(3)*(24)(12)*
Churn Rate:
Wireless retail postpaid1.19 %1.25 %1.20 %1.23 %
Wireless retail postpaid phones0.98 %1.00 %0.96 %0.99 %
Revenue Statistics (in millions):
Wireless service revenue$3,073 $2,869 7.1$11,805 $11,188 5.5
Fios revenues$272 $242 12.4$1,057 $967 9.3
Other Operating Statistics:
Wireless retail postpaid upgrade rate4.0 %5.0 %
Total wireless internet postpaid base (2)
34.5 %33.6 %
Footnotes:
(1) Connection net additions include certain adjustments.
(2) Statistics presented as of end of period.
Certain intersegment transactions with corporate entities have not been eliminated.
Prior year amounts revised to conform to current period presentation.
*Not meaningful



Verizon Communications Inc.


Supplemental Information - Total Wireless Operating and Financial Statistics

The following supplemental schedule contains certain financial and operating metrics which reflect an aggregation of our Consumer and Business segments’ wireless results.
Unaudited12/31/2012/31/19% Change
Connections (‘000)
Retail postpaid116,853 115,629 1.1
Retail prepaid4,027 4,063 (0.9)
Total retail120,880 119,692 1.0
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19%
Change
12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19%
Change
Net Additions Detail (‘000) (1)
Retail postpaid phone279 791 (64.7)667 1,437 (53.6)
Retail postpaid703 1,263 (44.3)1,558 2,383 (34.6)
Retail prepaid(50)(121)58.7(45)(591)92.4
Total retail653 1,142 (42.8)1,513 1,792 (15.6)
Account Statistics
Retail postpaid accounts (‘000) (2)
35,244 35,401 (0.4)
Retail postpaid connections per account (2)
3.32 3.27 1.5
Retail postpaid ARPA (3)
$141.17 $137.99 2.3$138.80 $137.79 0.7
Churn Detail
Retail postpaid phone0.80 %0.86 %0.72 %0.82 %
Retail postpaid1.01 %1.13 %0.94 %1.09 %
Retail1.14 %1.29 %1.07 %1.27 %
Retail Postpaid Connection Statistics
Total internet postpaid base (2)
20.2 %20.0 %
Upgrade rate5.6 %6.0 %
Revenue Statistics (in millions) (4)
Wireless service$16,673 $16,314 2.2$65,410 $64,979 0.7
Wireless equipment6,424 6,771 (5.1)18,420 21,563 (14.6)
Wireless other2,029 2,150 (5.6)8,243 7,572 8.9
Total Wireless$25,126 $25,235 (0.4)$92,073 $94,114 (2.2)
Footnotes:

(1) Connection net additions include certain adjustments.
(2) Statistics presented as of end of period.
(3) Wireless retail postpaid ARPA - average service revenue per account from retail postpaid accounts.
(4) Intersegment transactions between Consumer or Business segment with corporate entities have not been eliminated.
Prior year amounts revised to conform to current period presentation.


Verizon Communications Inc.


Non-GAAP Reconciliations - Consolidated Verizon
Consolidated EBITDA and Consolidated Adjusted EBITDA
(dollars in millions)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 9/30/203 Mos. Ended 6/30/203 Mos. Ended 3/31/203 Mos. Ended 12/31/193 Mos. Ended 9/30/193 Mos. Ended 6/30/193 Mos. Ended 3/31/19
Consolidated Net Income$4,718 $4,504 $4,839 $4,287 $5,217 $5,337 $4,074 $5,160 
  Add/(subtract):
Provision (benefit) for income taxes1,535 1,347 1,348 1,389 (1,505)1,586 1,236 1,628 
Interest expense (1)
1,080 1,044 1,089 1,034 1,159 1,146 1,215 1,210 
Depreciation and amortization expense4,197 4,192 4,181 4,150 4,105 4,114 4,232 4,231 
Consolidated EBITDA$11,530 $11,087 $11,457 $10,860 $8,976 $12,183 $10,757 $12,229 
  Add/(subtract):
Other (income) expense, net (2)
$(164)$774 $72 $(143)$1,773 $110 $1,312 $(295)
Equity in losses (earnings) of unconsolidated businesses (3)
11 9 13 12 (5)1 13 6 
Impairment charges— — — — 186 — — — 
Severance charges221 — — — 204 — — — 
Loss on spectrum license auction— — — 1,195 — — — — 
Net (gain) loss from dispositions of assets and businesses126 — — — — (261)— — 
194 783 85 1,064 2,158 (150)1,325 (289)
Consolidated Adjusted EBITDA$11,724 $11,870 $11,542 $11,924 $11,134 $12,033 $12,082 $11,940 
Consolidated Adjusted EBITDA - Year Over Year Change5.3 %
(1)    Includes Early debt redemption costs, where applicable.
(2)    Includes Pension and benefits mark-to-market adjustments and Early debt redemption costs, where applicable.
(3)    Includes impairment charges, where applicable.
Net Unsecured Debt and Net Unsecured Debt to Consolidated Adjusted EBITDA Ratio
(dollars in millions)
Unaudited12/31/2012/31/19
Debt maturing within one year$5,889 $10,777 
Long-term debt123,173 100,712 
Total Debt129,062 111,489 
Less Secured debt10,604 12,369 
Unsecured Debt118,458 99,120 
Less Cash and cash equivalents22,171 2,594 
Net Unsecured Debt
$96,287 $96,526 
Net Unsecured Debt to Consolidated Adjusted EBITDA Ratio2.0x
Net Unsecured Debt year over year change$(239)


Verizon Communications Inc.


Adjusted Earnings per Common Share (Adjusted EPS)(1)
(dollars in millions, except per share amounts)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19
Pre-taxTaxAfter-Tax Pre-taxTaxAfter-Tax 
EPS$1.11 $1.23 
Severance, pension and benefits charges$404 $(87)$317 0.08 $135 $(27)$108 0.03 
Impairment charges— — — — 236 (22)214 0.05 
Disposition of preferred stock— — — — — (2,247)(2,247)(0.54)
Net early debt redemption costs— — — — 2,060 (540)1,520 0.37 
Net loss on disposition of business119 2 121 0.03 — — — — 
$523 $(85)$438 $0.11 $2,431 $(2,836)$(405)$(0.10)
Adjusted EPS$1.21 $1.13 

(dollars in millions, except per share amounts)
Unaudited12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19
Pre-taxTaxAfter-Tax Pre-taxTaxAfter-Tax 
EPS$4.30 $4.65 
Severance, pension and benefits charges$1,831 $(451)$1,380 0.33 $330 $(78)$252 0.06 
Net early debt redemption costs102 (26)76 0.02 3,604 (944)2,660 0.64 
Impairment charges— — — — 236 (22)214 0.05 
Disposition of preferred stock
— — — — — (2,247)(2,247)(0.54)
Loss on spectrum license auction1,195 (281)914 0.22 — — — — 
Net (gain) loss from dispositions of assets and businesses119 2 121 0.03 (261)37 (224)(0.05)
$3,247 $(756)$2,491 $0.60 $3,909 $(3,254)$655 $0.16 
Adjusted EPS$4.90 $4.81 
(1)Adjusted EPS may not add due to rounding.

Free Cash Flow
(dollars in millions)
Unaudited12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19
Net Cash Provided by Operating Activities$41,768 $35,746 
Capital expenditures (including capitalized software)(18,192)(17,939)
Free Cash Flow$23,576 $17,807 
Year over year change %32.4 %


Verizon Communications Inc.
Non-GAAP Reconciliations - Segments
Segment EBITDA and Segment EBITDA Margin
Consumer
(dollars in millions)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19
Operating Income$7,073 $6,886 
Add Depreciation and amortization expense2,864 2,772 
Segment EBITDA$9,937 $9,658 
Total operating revenues$23,919 $24,207 
Operating Income Margin29.6 %28.4 %
Segment EBITDA Margin41.5 %39.9 %
(dollars in millions)
Unaudited12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19
Operating Income$28,856 $28,961 
Add Depreciation and amortization expense11,395 11,353 
Segment EBITDA$40,251 $40,314 
Total operating revenues$88,533 $91,056 
Operating Income Margin32.6 %31.8 %
Segment EBITDA Margin45.5 %44.3 %

Business
(dollars in millions)
Unaudited3 Mos. Ended 12/31/203 Mos. Ended 12/31/19
Operating Income$950 $666 
Add Depreciation and amortization expense1,031 1,007 
Segment EBITDA$1,981 $1,673 
Total operating revenues$8,050 $8,071 
Operating Income Margin11.8 %8.3 %
Segment EBITDA Margin24.6 %20.7 %
(dollars in millions)
Unaudited12 Mos. Ended 12/31/2012 Mos. Ended 12/31/19
Operating Income$3,773 $3,762 
Add Depreciation and amortization expense4,086 4,105 
Segment EBITDA$7,859 $7,867 
Total operating revenues$30,962 $31,443 
Operating Income Margin12.2 %12.0 %
Segment EBITDA Margin25.4 %25.0 %