
organized. Implementation of leadership development programs has started globally and
regionally.
Metso Outotec is committed to developing a workplace where diversity and inclusion
are embedded in the culture, fostered and promoted. This commitment was shared with
employees, and in 2021 training sessions were organized, both globally and locally, to
raise awareness of diversity, inclusion, and psychological safety. Going forward, there will
be emphasis on increasing diversity across the business, removing barriers and bias from
processes, and further building psychological safety in the organization.
In 2021, Metso Outotec conducted four engagement surveys: two full surveys for all
employees, and two shorter pulse surveys for white-collar workers. The Employee Net Promoter
Score (eNPS) is one of the key indicators used to track employee engagement and the result
in December 2021 was 37, which is in the top 25% industry benchmark. Metso Outotec also
started following the Inclusion score with a target to be among the top 10% of the industry
benchmark by the end of 2024; it achieved middle range in December 2021.
Health and safety
Metso Outotec continuously and actively mitigates the occupational health and safety risks
in its operations - Metso Outotec targets zero harm. The most common risks in operations
are related to lifting, working at heights, machinery, hot work, and road travel. These risks
are mitigated through a variety of means, including safety equipment and tools, working
procedures, continuous training, and leadership involvement.
Metso Outotec has an uncompromising approach to health and safety for all employees,
partners, customers and other stakeholders and it has ambitious targets to ensure a safe
workplace. To enable the achievement of these targets, Metso Outotec implemented 20 health
and safety directives that are built on the Modus Operandi behavior program, implemented a
hand safety program called LEGIT, further integrated contractor safety to align all contractors
with the Metso Outotec way of working, and commenced a safety leadership program.
Despite these best eorts, a fatal incident took place at a customer site in the Netherlands
in 2021. Everyone in Metso Outotec was deeply saddened by this tragic accident, and Metso
Outotec has thoroughly investigated the root causes and is implementing findings to minimize
the chances of incidents like this taking place.
2021 continued to pose challenges, as the COVID-19 pandemic prevailed globally.
Throughout the pandemic Metso Outotec’s first priority has been ensuring the health and
safety of its employees, customers, and partners by doing its best to control the virus from
spreading. The company had to adapt to changes quickly and to support its employees in
staying safe by either working remotely or by introducing additional safety procedures at sites.
Employee safety, risk observations, safety conversations and safety training hours are
continuously measured. Metso Outotec’s key indicators for safety are lost-time injuries per
million working hours (LTIFR), which was 1.1 in 2021, and total recordable injury frequency rate
(TRIFR), which was 3.1 in 2021. The scope of LTIFR and TRIFR reporting covers Metso Outotec’s
premises, employees and contractors working under Metso Outotec’s direct supervision, as
well as project sites. All serious accidents are reviewed by the top management to ensure
proper investigations and corrective actions. All employees and contractors not only have the
right but also the obligation to refuse and report any unsafe work.
Another important safety priority is making sure that products and services are safe to
use and maintain; thus, the safety of services is considered in the early phase of product
development. The Product Compliance Management process ensures that products designed
and supplied by Metso Outotec worldwide meet all applicable safety requirements during the
product life cycle.
Metso Outotec manages incidents, hazards and development initiatives through its QEHS
management and product compliance management systems, as well as through customer
feedback collected after each major delivery and through customer surveys.
Human rights
Metso Outotec respects human rights and is committed to the United Nations (UN) Guiding
Principles on Business and Human Rights. Metso Outotec is also committed to the UN Global
Compact Initiative and its principles, as well as to the principles of the Universal Declaration
of Human Rights, and the International Labor Organization’s Declaration of Fundamental
Principles and Rights at Work. These commitments are incorporated in Metso Outotec’s Code
of Conduct and Supplier Code of Conduct, and in the HR, Quality and EHS policies. In
addition, the Metso Outotec Modern Slavery and Human Tracking Statement sets out the
practices and actions to mitigate any risk of modern slavery or human tracking in Metso
Outotec’s own business and in its supply chain. Any form of compulsory, forced, or child labor
is unacceptable.
All employees are entitled to be treated with respect, and we have zero tolerance
for discrimination, harassment, or illegal threats. Applicable national laws and regulations
regarding working hours and employee compensation are respected. Metso Outotec requires
that suppliers, business partners, and other stakeholders also follow similar standards. A range
of internal controls are in place, such as an anonymous whistleblower channel that is available
to employees and external parties.
Human rights-related topics, including safety and labor rights, are reviewed regularly in
Metso Outotec’s own operations and in its supply chain.
Responsible procurement
Due to the cyclical nature of Metso Outotec’s customer industries, Metso Outotec outsources
a significant proportion of its manufacturing. Metso Outotec expects its suppliers to follow the
Supplier Code of Conduct, which is based on Metso Outotec’s Code of Conduct, as well as
established international best practices.
Risk mapping within the existing supplier base enables a focus on the suppliers with the
highest potential risks in their operations. Supplier sustainability audits are conducted in higher
Financial review 2021|Board of Directors’ report 16