Wulff Annual Report 2021 43
No exhibitions have been held and several
events have been postponed. Despite the
recent upturn, the recovery of the event industry
is expected to be slow and the effects of the
pandemic will accelerate change in the industry.
Therefore, new remote encounter services have
been developed at Wulff. The Exhibition on De-
mand and My Remote Studio service concepts
enable exhibition-like and inspiring encounters
safely and virtually. Wulff Entre’s new experien-
tial remote encounter services will be sold and
implemented under the leadership of the com-
pany’s Chief Operating Officer Sami Hokkanen.
Premium Exhibition services will be sold for the
fall and next year. Under normal circumstances,
the company annually exports the know-how of
Finnish companies to more than 30 countries. In
addition to Finnish companies, Wulff Entre serves
customers from such countries as Germany,
Sweden, Norway, and the United States.
Printing services are increasingly being
outsourced nowadays. Wulff Group’s Canon
Business Center offers high quality solutions for
office and professional printing and database
handling. The printing services business was
stable despite the pandemic. Canon Business
Center serves customers in the Helsinki metropol-
itan area.
Wulff’s open web shop Wulffinkulma.fi is
constantly being developed. Lately, the web
shop, which is geared towards small companies
and self-employed people has focused on also
serving consumers. The web shop, which has
always offered customers a product range that
is more diverse than that of its traditional compet-
itors, further expanded its assortment this year.
The assortment has now got more than 4,000
products. In addition to hygiene and protective
products, the web shop is equipped with lots of
healthy snacks, savoury dry foods, sweets, and
pet food products.
The Wulffinkulma.fi web shop is known for its fast
and reliable deliveries. This versatile and mo-
bile-friendly web shop’s advantages are secure
and accurate delivery. Whether it is to business
premises, the home, remote office or a self-em-
ployed person’s desk in a co-working space, the
Wulffinkulma.fi web shop delivers products where
and when the customer wants. The same daily
products are in use in home offices as in tradition-
al office spaces: soft tissue papers, hand towels,
soap, coffee, and snacks. Wulff is appreciated
for its local, sustainable, and environmentally
sound range. What the customers appreciate
will show in the assortment when it is developed
in the future. The web shop is continuously being
developed to offer even more sustainable options
and information on the environmental impact of its
products.
EXPERTISE SALES SEGMENT
The Expertise Sales segment makes everyday
life at the workplace easier by offering the best
workplace products and latest products on the
market with the most professional, personal and
local service.
In January–December 2021, the Expertise Sales
segment’s net sales totalled EUR 12.9 million
(16.0), and EUR 2.8 million (4.0) in the last
quarter. In January–December 2021, operating
profit totalled EUR 0.8 million (2.4), and EUR 0.0
million (0.4) million in the last quarter. Sales of
hygiene and protective products in the Expertise
Sales segment declined from the peak in the
pandemic year 2020, and the stabilisation of the
price level of topical products reduced operating
profit. The Expertise Sales segment’s strength has
been taking hold of the sales of topical products
fast and contacting regional customers quickly to
offer exactly the products they need. Wulff’s sales
expert is a trusted contact, whose knowledge
and expertise is highly valued. Expertise Sales
provide personal and local service, identifying the
specific characteristics of the customer’s opera-
tions. Cleaning and hygiene products, as well
as equipment used in remote work, still sold
well, and indoor air quality is also considered
important.
Expertise Sales is an expert service that requires
knowledge of the customer, the customer’s
business and operating environment, and it
emphasizes the importance of personal contact.
Wulff stands out from the competition for its
locality and domestic nature. The Expertise Sales
segment offers customers the latest products and
favourites, as well as a broad range of wellbe-
ing and ergonomic products for the workplace,
first aid, and products improving work safety.
Sustainability, locality and ecofriendliness are in-
creasingly important grounds for choices. In the
midst of the pandemic, it has been vital to secure
hygiene, protection and safe ways of working.
Due to the aging workforce, Nordic companies
are increasingly investing in ergonomics and first
aid products for the workplace. Office work will
continue to account for an ever-increasing part
of all labour, so companies are also proactively
investing in good workplace ergonomics. With
good workplace ergonomics, it is possible to
achieve significant savings due to the decrease
in sick leaves. The Expertise Sales segment offers
personal service to its clients and the product
concept is always tailored together with the
customers to meet their needs. Expertise Sales
actively raises customer’s awareness of solutions
that make workdays better.
Wulff is known for being the workplace for
successful salespeople. An increasing number
of executive leaders and company managers
have a background in sales, and there is grow-
ing appreciation of sales skills in our society
today. Successful recruiting and the number of
sales personnel have a significant effect on the
performance of the Expertise Sales Segment in
particular. New talent and future sales experts
are always welcome at Wulff! Wulff’s own
induction and training programs ensure that not
only does every salesperson get a comprehen-
sive training and an exciting start to their career,
but also further education on how to improve
their expertise.
FINANCING, INVESTMENTS AND
FINANCIAL POSITION
In January–December 2021, the cash flow from
operating activities was EUR 5.0 million (2.8).
The cash flow from operating activities increased
along with the growth in net sales. In addition,
cash flow generation was affected by the com-
mitment of cash to working capital items. Usually
in the industry, it is typical that the result and cash
flow are generated in the last quarter.
Inventories increased with Wulff Solutions'
products by EUR 5.3 million and trade receiv-
ables by EUR 7.2 million. The company's trade
payables were EUR 4.0 million and ordinary
other liabilities and accrued liabilities related to
business operations totalled EUR 3.2 million. The
fully automated Tuusula logistics centre, owned
by Wulff Solutions, increased tangible fixed
assets in the balance sheet by EUR 1.5 million.
Wulff Solutions leases store premises in Helsin-
ki’s Sörnäinen district, Tampere and Jyväskylä as
well as premises in Pitäjänmäki. The company
also rents cars. These leases increased leasing
assets and liabilities by EUR 0.5 million.
To finance the Wulff Solutions acquisition,
Wulff Group Plc took out senior financial loans
totalling EUR 6.8 million, which will be repaid
within five years. On 8 May 2020, Wulff Group
Plc took a loan of EUR 1 million to cover the
additional financing needs during the Covid-19
pandemic period, which was repaid before 30
September 2020. During the second quarter
of 2020, the company agreed to transfer the
two 2020 instalments of long-term loans to loan
capital to be repaid in the future. As a result of
the payment arrangement, the loan repayments