
c. The US. The nascent US online
betting and gaming market presents
a significant long-term strategic
opportunity for 888, leveraging our
leading technology and operating
capabilities in partnership with the
iconic American Sports Illustrated
brand through SI Sportsbook.
d. Long-term investment markets. There
are many markets with significant
long-term growth potential, where 888
will selectively invest to build leading
market positions, through either M&A or
partnerships and collaborations.
e. Optimisation markets. Outside of these
markets, 888’s global capabilities and
multi-jurisdictional licences enable it
to service customers from over 100
additional countries, in a low-risk and
compliant way. This global framework
generates strong incremental returns
on our asset base, leveraging the global
scalability of the 888 platform.
2) Sustainable competitive advantages.
888’s long-term success is built around
its core capabilities, developed and
refined over nearly 25 years of operations,
that have created strong sources of
sustainable competitive advantage:
a. Product and content leadership.
Creating the best possible online
gambling products benefits the Group
by differentiating 888 from competitors
in the eyes of consumers, helping
to improve cost per new customer
acquisition, and improving player
retention by offering customers the
best possible entertainment and
content, above all in a safe and secure
environment.
b. World class brands. The 888 brand is
one of the global industry leaders, and
amongst the top-three recognised
gaming brands in our core markets. This
strong brand awareness is built around
our key values, which are continually
reinforced throughout our activities,
promotions and advertising campaigns.
We supplement our brand investment
with data-driven online marketing that
harnesses 888’s proprietary technology,
access to real-time data, and AI
capabilities to drive the most efficient
investment decisions across marketing
and product, enhancing the return on
investment.
c. Customer excellence. Delivering a
quality customer experience in a safe
and affordable manner increases
the proportion of those who become
long-term customers, and improves
the reputation of our brands, leading
to enhanced return on investment. This
includes the use of customer insights
to drive decision making, and all takes
place while ensuring a steadfast focus
on safer gambling.
3) Value enhancing M&A. 888 has a
structured and systematic approach
to M&A activity, focusing its efforts to
delivering long-term value creation in the
most attractive end markets. We continue
to assess a range of potential expansion
opportunities as we look to build leading
positions in the most attractive end
markets.
A clear strategy to drive long-term value:
These clear priorities guide our plans for
the business and are driving increased
focus as we prioritise resources to invest
where there are the strongest long-term
opportunities, and where our assets and
brands give us sources of sustainable
competitive advantage.
A year of outstanding
strategic progress
We were delighted to make strong
progress across each of the key elements
of this strategic framework during 2021,
as outlined below:
Market focus: Our focus on growth in
regulated markets continued, with locally
regulated or taxed revenues reaching 74%
of our total (up from 73%). As additional
countries regulate online gambling such
as Netherlands, Germany and Canada,
we believe that the mix of revenue from
regulated markets will continue to increase
in the coming years.
Our core markets (UK; Italy; and Spain) saw
revenues grow by 18% in the year despite
the very strong comparative period, and
we believe that we continue to hold or take
market share. Our goals for 2022 are to
solidify our position in these markets by
focusing on product, brand, and customer
excellence. This is more important than
ever in Italy and Spain, where marketing
restrictions mean we must compete on
product and leverage our established
brand presence. As the UK Gambling Act
also considers marketing restrictions we
must continue to focus on establishing
our brand, and ensuring we continue to
offer best in class products and customer
experiences.
Our growth markets saw revenue increase
by 26% in the year, despite the temporary
withdrawal from the Netherlands in Q4
and regulatory change in Germany. This
excellent result reflects our efforts to
become a leading brand in these markets,
and we believe we made significant market
share gains across several key territories
including Romania and Ireland during the
year. In Germany we received our local
sports betting licence and went live with
the new 888sport.de in August. We continue
to invest in this market to grow the 888
brand, including signing a sponsorship deal
with Bundesliga football team, RB Leipzig.
We have applied for a gaming licence
in Germany and are hopeful this will be
issued in the near term, with appropriate
enforcement action ramped up against
non-compliant operators. This should see
our German business return to growth for
2022. We are also excited for the launch of
the regulated online betting and gaming
market in Ontario, Canada, scheduled for
Q2 2022, where 888 has a strong brand
presence.
In the US, our revenue was up 6%, with the
more muted growth rate reflecting our
reduced investment in the 888 brand ahead
of the launch of SI Sportsbook in Q3, and
the significant investment in promotional
generosity to support this. SI Sportsbook
went live in Colorado in September, and
we have seen positive initial customer
trends. We continue to test and learn with
our product and promotions ahead of
future state launches set for 2022. We were
pleased to receive a temporary sports
betting licence in Virginia in the year and
continue to work on additional market
access and licensing agreements, with a
clear roadmap of state prioritisation.
Across our optimisation markets revenue
was flat, in line with our expectations
as we reduced marketing investment in
certain markets such as the Nordics, where
we were seeing lower levels of returns.
888’s highly scalable global platform
enables it to generate high incremental
return on investment from this large and
diverse group of markets, powered by the
internationally-recognised 888 brand.
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888 HOLDINGS PLC
Annual Report and Accounts 2021
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