
32 | Annual Report 2025
BOARD OF DIRECTORS REPORT
SOCIAL RESPONSIBILITY
Smartoptics is committed to providing a safe, inclusive,
and supportive workplace for all employees. The compa-
ny maintains a certified occupational health and safety
management system under ISO 45001, supporting stru-
ctured risk management, preventive safety measures, and
continuous monitoring of workplace conditions.
Employee well-being and engagement remain important
priorities. Smartoptics maintained its Great Place to Work
certification during the reporting year and was recogni-
zed among Sweden’s Top 25 workplaces in the IT sector.
These recognitions reflect strong employee trust, engage-
ment, and workplace culture.
Responsible supply chain management also remains a
key focus area. Smartoptics applies supplier qualification
processes, risk-based assessments, and ongoing engage-
ment with suppliers to ensure alignment with expectations
related to labor rights, ethical conduct, and environmental
responsibility. Responsible sourcing initiatives also ad-
dress issues such as conflict minerals and human rights
across the supply chain.
Customer satisfaction remains central to Smartoptics’ ope-
rations. The company maintains structured processes for
customer engagement, technical support, and operational
coordination throughout the product lifecycle. Customer
satisfaction continues to be monitored through regular
feedback mechanisms, including annual surveys and Net
Promoter Score measurements.
GOVERNANCE AND RESPONSIBLE BUSINESS CONDU
CT
Strong governance and ethical business conduct form the
foundation of Smartoptics’ sustainability approach. The
Board of Directors oversees the company’s strategic dire-
ction, risk management framework, and sustainability per-
formance, while the management team is responsible for
implementing sustainability initiatives and integrating ESG
considerations into operational decision-making.
Smartoptics operates certified management systems un-
der ISO 9001 for quality management, ISO 14001 for en-
vironmental management, and ISO 45001 for occupational
health and safety. Recertification was successful during
2025. These systems support structured governance, re-
gulatory compliance, and continuous improvement across
the organization.
The company also continues to strengthen its informati-
on security framework and has initiated its journey toward
ISO 27001 certification to further enhance cybersecurity
governance and the protection of company and customer
data.
Ethical business conduct is supported by a comprehen-
sive governance framework that includes the Code of
Conduct, anti-corruption and anti-bribery policies, sancti-
ons compliance procedures, and a confidential whistle-
blowing mechanism. These policies support transparency,
accountability, and responsible business behavior across
the organization and its value chain.
Smartoptics maintains robust procedures to ensure comp-
liance with international sanctions regulations, export con-
trol requirements, and anti-money laundering principles.
Where potential risks are identified, escalation proce-
dures and internal review processes are applied to en-
sure that appropriate actions are taken in line with re-
gulatory requirements and company policies. Through
these measures, Smartoptics aims to mitigate complian-
ce risks, maintain adherence to international trade regu-
lations, and ensure that its operations are conducted in
accordance with applicable legal and ethical standards.
In accordance with the Norwegian Transparency Act,
we conduct due diligence assessments based on OECD
guidelines, ensuring responsible business conduct throug-
hout our supply chain. Our assessment is available on our
website at www.smartoptics.com. Our sustainability report
inspired by the CSRD directive and ESRS standard, will be
published by 30.06.2026 at www.smartoptics.com, where
previous years' report also is available, demonstrating our
commitment to transparency and responsible corporate
practices.
ESG OUTLOOK
Smartoptics continues to strengthen its sustainability go-
vernance and reporting in line with the Corporate Sustai-
nability Reporting Directive and the European Sustaina-
bility Reporting Standards. The company’s sustainability
strategy is guided by a double materiality assessment that
identifies and prioritizes key environmental, social, and
governance topics.
Looking ahead, Smartoptics will continue focusing on
improving emissions transparency, strengthening suppli-
er engagement, enhancing governance processes, and
supporting a safe and inclusive workplace. These eorts
support responsible growth while enabling the delivery of
reliable connectivity solutions that contribute to digital in-
frastructure development worldwide.
GREAT PLACE TO WORK
Our employees are our biggest asset and we want to oer
a workplace where they can make an impact. That is why
we conduct an employee survey annually. After the third
year in a row, we have received the Great Place certificate,
which is a great honor