
Stakeholders Engagement and organization Purpose and outcome
Suppliers We engage our suppliers through our supplier code of conduct, supplier
audits, due diligence processes, annual ESG reports, and day-to-day
communication. Suppliers also take part in our double materiality
assessment, helping us better understand the external impacts on the
environment, people. Annually, we also host events (called RoRo Rodeos)
at our port and terminal operations, to engage our suppliers on safety
topics.
Our aim for these engagements is to strengthen our
value chain by lowering ESG risks in our supplier base,
improve safety and working conditions for workers in
our value chain, and ensure we together reach our
emissions targets.
The outcomes inform how we manage material ESG
impacts, risks and opportunities (i.e., policies, actions,
metrics and targets) within our supplier base.
Employees Employees are engaged regularly through #engage, our biannual employee
survey that allows employees to share concerns and ideas confidentially
with their managers and other leaders. All managers are also required to
have individual meetings with their team members twice a year to discuss
and evaluate their personal development and business goals. We also
engage workers through code of conduct training, throughout the year with
the CEO’s quarterly townhalls and during strategy week.
Our employee engagement aims to foster a
collaborative and meaningful workplace for our own
workers. Objectives include reaching our target
#engage score, supporting a diverse and collaborative
workplace, and improved health and safety conditions.
The company's employee survey tool generates
reports that are used by management to bring the
employees' perspectives into management decisions.
Customers Our customers’ perceptions and satisfaction are key indicators of quality,
making engagement central to improving our services. To amplify the voice
of our customers in internal decision-making, the company developed and
launched a Customer Satisfaction (CSAT) Survey in 2022. The overall
customer satisfaction score is measured by asking customers “How
satisfied are you with our service?” Responses range from 1 to 5 (1 =
extremely dissatisfied, 5 = extremely satisfied). The survey also asks
customers about five strategic topics: Effective communication, operational
excellence, partnership/relationship, service offerings and digital solutions.
Our global sales team conducts the semi-annual CSAT. We also engage our
customers in our double materiality assessment and other ad hoc
sustainability initiatives. For example, we engage with several global OEM
customers regarding our decarbonization strategy.
Managers use the results of our Customer Satisfaction
Survey to help business units plan and prioritize
initiatives for improving quality and the customer
experience. Account Owners and Global Account
Managers develop improvement plans and
renegotiation strategies at an account level.
Investors &
Bankers
We regularly engage with our investors via our quarterly presentations
which include ESG performance and annual report. We also engage with
the financial community to communicate our sustainability-linked financing
frameworks. In addition, we meet with investors individually to discuss ESG
topics.
The engagement with investors and bankers is crucial
to align Wallenius Wilhelmsen's sustainability strategy,
targets and how we mitigate ESG risks in line with their
expectations.
Seafarers Although seafarers report to external ship management companies, they
are considered our “non-employee workforce,” and we view them as our
own employees. In collaboration our two largest ship managers, we arrange
biannual “officers conferences.”
Typically, more than 100 officers and representatives of Wallenius
Wilhelmsen and our ship managers attend these conferences. High on the
agenda is safety, health and wellbeing as well as training to contribute to
our carbon target. We also arrange family days for seafarers and their
families. Moreover, seafarers contribute to our annual employee
engagement survey.
The officers' conferences are part of the company's
efforts to value and appreciate the contributions of
seafarers. Equally important is the feedback we
receive from the seafarers about challenges they
experience and support they need.
The outcome of the conferences provides input into
our business strategy and management. This is
particularly related to their safety, health, and well
being.
Material impacts, risks and opportunities
SBM-3 Material impacts, risks and opportunities and their interaction with strategy
and business model
Wallenius Wilhelmsen’s material impacts, risks and opportunities are identified through its
double materiality assessment and are closely linked to its shipping-based business model
and operations. They relate primarily to climate change, safe and secure operations,
biodiversity, pollution, in addition to corporate culture and governance. Please see IRO-1
for a detailed description of the process.
Material impacts are concentrated in our own operations and relate primarily to safety and
security, GHG emissions, pollution and impacts on biodiversity. Material risks and
opportunities arise mainly from the shipping-based business model and are associated with
safety, fragmented regulations, access to low carbon fuel and cost recovery, compliance
with biodiversity and pollution regulations, as well as working conditions, human rights and
governance. These risks and opportunities may affect the group’s strategy, business model
and resource allocation over the short, medium and long term.
An annual review was conducted on the DMA in 2025. The review included an assessment
of regulatory changes, our value chain and operations and involved senior management of
key functions. It was confirmed that our value chain had not significantly changed and no
amendments were therefore made to our material topics. In 2025, however, we improved
our IROs to make them more specific.
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Wallenius Wilhelmsen – Annual Report 2025
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