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Earnings Call

Alithya Group inc (ALYAF)

Earnings Call 2023-03-31 For: 2023-03-31
Added on April 27, 2026

Earnings Call Transcript - ALYAF Q4 2023

Operator, Operator

Good morning ladies and gentlemen. Welcome to Alithya’s fourth quarter and fiscal 2023 results conference call. I would now like to turn the meeting over to Alithya’s management. Please go ahead.

Benjamin Cerantola, Executive

Good morning and thank you once again for joining us for Alithya’s fourth quarter and fiscal 2023 results conference call. The press release and MD&A with accompanying financial statements and related notes, as well as annual regulatory documents were issued this morning and are now posted on our website. The webcast presentation can also be found on our website in the Investors section. Please be advised that this call will contain statements that are forward-looking and which are subject to a number of risks and uncertainties that could cause actual results to differ materially from those anticipated. These statements include without limitation our estimates, plans, expectations, and other statements regarding the future growth, results of operations, performance, and business prospects of Alithya that do not exclusively relate to historical facts or which refer to the characterization of future events, including statements regarding our expectation of our clients’ demand for our services and our ability to take advantage of business opportunities and meet our goals set in our three-year strategic plan. For more information, please refer to the cautionary note in our presentation and to the forward-looking statements and risks and uncertainties sections of our MD&A, available on our website. All figures discussed in today’s call are in Canadian dollars unless otherwise stated, and we may refer to certain indicators that are non-IFRS measures. Please refer to the cautionary note in our presentation and to the non-IFRS measures section of our MD&A for more details. Presenting this morning are Paul Raymond, Alithya’s President and Chief Executive Officer, and Claude Thibault, Chief Financial Officer. I will now turn the call over to Paul Raymond. Paul?

Paul Raymond, CEO

Merci Benjamin. Bonjour tout le monde. Good morning and thank you all for joining us on the call this morning to discuss Alithya’s robust fourth quarter and fiscal 2023 financial performance. First off, I would just like to take a moment to mention our newly launched brand platform. As part of our ongoing integration efforts, the new platform consolidated our vast competencies and collective intelligence behind a powerful singular voice that will better resonate with our clients, employees, and shareholders. Years of sustained growth have led to a proliferation of knowledge and expertise. Our redesigned website now offers a more concise picture of who we are and what we can do for our clients as they navigate through a rapidly evolving digital world. The robust performance that we will be highlighting this morning demonstrates how the collective intelligence of our teams contributes to the continued health of relationships with our clients, which ultimately creates greater long-term value for our shareholders. That noted, let’s start by highlighting a few milestones for this quarter that we are particularly proud of. First off, we passed the half billion dollar milestone in terms of annual revenues, which brings us closer to our strategic plan target and provides us with the scale we need to better support our clients in their most critical initiatives. Secondly, our pipeline and bookings continue to grow, with Q4 bookings reaching $124 million. Our clients have demonstrated unwavering loyalty and trust in our people; in fact, over 80% of our revenues were generated from existing clients we had at this time last year, and we started working with 32 new clients in the fourth quarter. Those additions bring our fiscal 2023 total to 144 new clients. Thirdly, we continue to improve our year-over-year gross margins as a percentage of revenue, which stands at 29.9%. This represents a 400 basis point increase over last year. Finally, our adjusted EBITDA grew from Q3 to end Q4 at $10.5 million. This represents a 73% increase compared to the same quarter last year. Now let’s look at these achievements in some greater detail. Our fourth quarter revenues increased by 13.5% over Q4 of fiscal 2022, and sequentially by 4.2% over Q3, raising our revenues to $136.2 million for the quarter. That achievement was largely driven by growth in all areas of our operations. Our Canadian Q4 revenues experienced a year-over-year increase of 7.5% or $5.7 million in Q4, and as predicted in previous meetings, we are starting to see pressure, especially in the banking sector, to focus on efficiency-driven projects and longer decision making on larger projects. Based on conversations with senior leadership of those clients, we remain confident in long-term technology investment commitments. In the United States, our enterprise solutions implementation business unit had a great quarter, despite recent quarterly results from top cloud infrastructure providers indicating that businesses are looking for ways to trim cloud costs. April and May are also showing strong bookings as those are the year-ends for both Microsoft and Oracle. It should also be noted that we are seeing some software providers exiting the services business to focus on higher-margin product sales. We see this as a very positive development for us. In the U.S., our clients across the board continue to grow their projects beyond enterprise cloud implementations with strong new demand for additional strategy and post-implementation services. Our Oracle practice had a strong finish in terms of revenue with Q4 being the highest grossing quarter of the fiscal year. Many of the clients requesting our help in implementing the Oracle suite of apps are in the healthcare sector, where Gardner is forecasting a 9.5% increase in spending in the coming year - that positions us very nicely for further growth. As for our Microsoft practice, our strong Q4 revenue performance includes fresh revenue generated by the integration of our two most recent acquisitions, both completed during the 2022 calendar year. That said, we are also seeing growing demand for our hyper-automation services, which is a disciplined approach that clients use to rapidly identify, vet, and automate as many business and IT processes as possible. Thanks to our Datum acquisition in July 2022, we are well positioned in robotic process automation, modern AI platforms, and intelligent document processing that incorporates the latest AI developments. According to Gardner, the process-agnostic technologies enabling hyper-automation will experience a 15% to 30% increase in terms of worldwide revenues between 2021 and 2026. It should also be noted that the last two acquisitions contributed $45.9 million to our fiscal 2023 year or approximately 50% of our growth. The U.S. now represents over 36% of our overall business. Our performance continues to advance towards the realization of the milestone established by our strategic plan. In fiscal 2023, our revenues increased by an industry-leading 19.5% to $522.7 million compared to $437.9 million last year. Now looking at gross margins, we experienced a 31% year-over-year increase in Q4. Gross margin as a percentage of revenue increased to 29.9% and those achievements were driven by continued increases in revenues from current employees versus subcontractors and an ongoing focus on higher-value business. This has also resulted in higher average revenue per employee. Another contributor to gross margin improvement is our push to increase sales of subscription-based services. Subscription software and other revenues now represent 12% of our total revenues compared to 6.7% a year ago for the same period. In terms of adjusted EBITDA, we are proud to report a 73% increase over our Q4 2022 performance, or $10.5 million for the three months ended March 31, 2023. Once again, contributions from our latest acquisitions were also incidental. Our business continues to be fueled by strong bookings in all of our geographies. During the last quarter of our fiscal year, we continued to fill our healthy pipeline with projects for the quarters to come. Fiscal 2023 bookings reached $525.4 million, which translates into a book-to-bill ratio of 1.15 when we exclude the two large 10-year contracts signed in April 2021, and we now have a backlog that represents over 16 months of revenue. We also took great strides towards the fulfillment of objectives outlined in our long-term strategic plan. As we continue to implement measures designed to move us up the value chain and to improve efficiencies, we see continued opportunities ahead to increase our profitability profile. We continue to closely monitor global economic factors and potential short-term variations across our markets, and we remain focused on a disciplined approach to our long-term plan of building a trusted global digital transformation advisory firm. With 32 new clients added in the fourth quarter and 144 added this past fiscal year, we believe that our mission, vision, and business approach are conducive to achieving that long-term goal. I would now like to turn the meeting over to Claude Thibault, Alithya’s Chief Financial Officer, who will expand on the financial highlights that I have outlined. Claude?

Claude Thibault, CFO

Thank you Paul. Good morning. Revenues for the quarter amounted to $136.2 million, an increase of 13.5% or $6.2 million compared to revenues of $120 million for the fourth quarter of last year. Our last two acquisitions, completed respectively on February 1 and July 1, 2022, contributed revenues of $11.9 million during this fourth quarter. Excluding the impact of the two acquisitions, organic growth in Q4 was 8.1%. For the full fiscal year, revenues amounted to $522.7 million, including $45.9 million from the two latest acquisitions, representing an increase of 19.4% year-over-year and passing the half billion dollar mark for the first time. Back to the fourth quarter, in Canada revenues increased organically by 7.5% to $81.2 million with growth in all areas. In the U.S., revenues increased 22% to $49.3 million, due primarily to increased revenues from the acquisition of Vitalyst, which contributed one additional month of revenues in the fourth quarter compared to the prior year, revenues from Datum’s U.S. business, organic growth in all areas, and a favorable U.S. dollar exchange rate impact of $3.1 million between the two periods. As for our international operations, they also reported a strong quarter in terms of growth, increasing 41.2% due to good organic growth, activity levels, and revenues from the acquisition of Datum’s international businesses. Now let’s look at our Q4 gross margin, which overall increased by 31% or by $9.6 million to $40.7 million, up from $31.1 million last year. As a percentage of revenues, our fourth quarter consolidated gross margin increased to 29.9% from 25.9% for the same period last year. The increase in gross margin percentage in Canada is derived from increased revenues from permanent employees relative to subcontractors and from higher margin offerings. In the U.S., gross margin as a percentage of revenues increased as a result of positive margin impact from the acquisition of Datum’s U.S. business, higher average revenue per employee, and improved project performance in other areas of the business. Gross margin as a percentage of revenues also increased on a sequential basis compared to the third quarter, mainly due to improved project performance in certain areas of the business. Our consolidated gross margin percentage on a sequential basis remains very close to the third quarter despite the fact that employer benefits reset on January 1, which always weighs notably on margins in Q4 and which means we had compensating improvements at different other levels. Now looking at SG&A, total gross SG&A expenses in the fourth quarter totaled $36 million, an increase of $9.8 million or 37.3% compared to $26.2 million in the same quarter last year. The increase is mainly explained by our latest acquisitions for $1.5 million, the special non-cash impairment charge of $2.8 million stemming from our reduced real estate footprint, an increase in share-based compensation of $2 million, and an unfavorable U.S. dollar impact of $0.9 million. We also had increases in certain discretionary elements partially offset by ongoing reductions to our cost structure. Overall, as a result of increased revenues and gross margin partially offset by increased SG&A expenses, our fourth quarter adjusted EBITDA amounted to $10.5 million, an increase of 73% or $4.5 million compared to an adjusted EBITDA of $6 million during the same quarter last year. We are introducing a new financial metric with our Q4 reporting. In recent years, mainly due to our strategy of growth by acquisitions, Alithya has been reporting net losses on an accounting basis. This accounting net loss is mainly created by amortization of intangibles, acquisition integration and reorganization costs, and share-based compensation, most of which are non-cash and non-recurring expenses directly attributable to past individual acquisitions. In addition, we had in this fourth quarter two notable specific P&L charges which are also non-cash and non-recurring, namely the write-down in right-of-use assets and the recording of an earn-out consideration payable related to the Datum acquisition totaling $13 million. Adjusting our accounting net loss for the above, we are reporting in Q4 of fiscal 2023 an adjusted net earning of positive $4.1 million or $0.04 per share compared to an adjusted net earning of $2.2 million or $0.02 per share for Q4 of last year. The quarter-over-quarter increase in adjusted net earnings represents $1.8 million or 81.3%. For the whole fiscal year, Alithya is reporting an adjusted net earnings per share of $0.16, up from $0.12 per share last year. We will be going forward reporting this number, which we believe provides a better appreciation of Alithya’s ongoing performance. Looking at long-term trends on Slide 9, we can see the impact of our acquisitions and, more importantly, of our sustained organic growth achieved over the past several quarters. We can also see an even stronger progression in terms of gross margin dollars. Our long-term adjusted EBITDA trend also reflects our growth and gross margin improvements. With sustained organic and acquisition growth, our continuing long-term initiatives to generate higher gross margins, and a steady focus on SG&A, we believe that we remain on target to achieving our three-year financial objectives. Now turning to liquidity and financial position on Page 11, net cash generated from operating activities was $4.4 million, an $8.1 million improvement from $3.7 million used during the same period last year. Also, cash flow from operations before working capital variations amounted in Q4 to $8 million out of $10.5 million of adjusted EBITDA, which represents a notable cash flow conversion percentage. With the corresponding overall debt reduction and considering our improved trailing 12-month EBITDA performance, Q4 marks another quarter with declining leverage ratios. Now back to you, Paul.

Paul Raymond, CEO

Merci Claude. Q4 takeaways - continued revenue growth, margins growing faster than revenues, solid bookings and backlog, improving revenue per employee, strong DSO, and cash flow. We have a solid client base with over 80% repeat business, and we are adding important strategic clients every quarter. We are very happy with our long-term perspective but also always keeping an eye on possible temporary slowdowns and delayed projects, especially in the banking sector. We are entering the new fiscal year with many efficiency opportunities ourselves and with a strong cash generation profile that positions us well to be patient. More importantly, we are maintaining our focus and efforts on gradually improving gross margin and SG&A performance, which should lead to an improved bottom line even in the current economic context we’re all witnessing. As you can see by our rapid de-leveraging, we are very well positioned to execute on the last year of our strategic plan and to continue our disciplined approach to quality acquisitions. We will now take questions. Alara?

Operator, Operator

Thank you. Ladies and gentlemen, we will now begin the question and answer session. Our first question comes from Gavin Fairweather at Cormark Securities. Please go ahead.

Gavin Fairweather, Analyst

Good morning, congrats on your progress. Maybe to start out on the macro, it sounds like on balance, the demand picture remains pretty positive and the backlog is certainly quite healthy. But just given the evolving environment, maybe you can just touch on any segments of the business where you’re starting to see a bit more sluggishness. You touched on the financial sector, and I’m kind of curious how big of a vertical that is for you, and any other areas that maybe you would call out.

Paul Raymond, CEO

Good morning Gavin, and thanks for the question. It’s an ongoing concern of mine every day. I read the newspapers like everybody, and keep asking our team what they’re seeing, where our bookings keep getting solid. I think we expect to see some slowdowns in banking just because of everything that we’re seeing in the U.S. I think the banking crisis in the U.S. is not over. You saw with another increase in Canada yesterday, so to me it’s kind of inevitable that we’ll see some slowdown in banking at some point. But again, it’s a small portion of our business today. It’s more in Canada than the U.S. for us. We don’t have banking clients in the U.S. today; we have a few in Canada. Everybody that we talk to, and I talk to clients and senior executives there on a regular basis at these institutions, they’re all committed to their long-term plans. I think they’re all trying to figure out what they’re going to do short-term and how to focus on more efficiency initiatives, like RPA - robotic process automation and things like that, so far, so good, but I’m definitely keeping an eye on it.

Gavin Fairweather, Analyst

It's great to hear. Regarding your new backlog calculation, is the 16 months the total value of the backlog in relation to your current production? Could you explain how we should interpret that metric? Is part of that backlog longer term, related to the R3D contract? Some additional context would be helpful.

Paul Raymond, CEO

Yes, so this is what I would qualify as hard backlog - these are signed contracts with confirmed commitments. It does not include what I would call an MSA or a blanket contract, where we renew every year, very large engagements. This is really committed hard backlog that we have contracts with committed revenue for, and we believe it’s a bit understated. This was the first time we did it so we tried to be on the conservative side, so as we integrate the new acquisitions and get a better handle on it, we think it’s conservative for now.

Gavin Fairweather, Analyst

Okay, that’s great. Then maybe just on smart shoring, can you just provide an update on your proportion of resources which were kind of offshore exiting fiscal ’23, kind of your hiring efforts year to date, and maybe if you have a target you could share for the next fiscal year on where you can move that to?

Paul Raymond, CEO

Yes, it’s just over 6% today. Our objective is to be at 10% by the end of the fiscal year.

Gavin Fairweather, Analyst

Great, and then maybe just before I pass the line, Claude, you mentioned the health and benefit and payroll taxes that reset in the first calendar quarter, which provides a headwind to sequential gross margins. Can you just quantify that impact so we can get a sense of the underlying margin trend?

Claude Thibault, CFO

Sorry, I missed the beginning of the question.

Gavin Fairweather, Analyst

Just the reset of the health and benefit factors, maybe for Claude, can you quantify that so when we look at the sequential gross margin, it helps understand the underlying trend?

Claude Thibault, CFO

My calculations from Q3 to Q4 of Alithya, which corresponds to calendar Q4 to calendar Q1, indicate that the reset happens on January 1. We are looking at a couple of percentage points impact on gross margin, likely between 1.5% to 2.5%, depending on the revenue mix and geographic factors. The impact eases off further into the year. We continuously hire new employees, which are not affected, resulting in a partial impact as we enter the new year. It largely depends on employee salaries; higher-paid employees reach the threshold earlier, and vice versa, so the impact from Q4 to Q1 is minimal, mostly occurring in Q2 and Q3.

Operator, Operator

Thank you. The next question comes from Deepak Kaushal at BMO Capital Markets. Please go ahead.

Deepak Kaushal, Analyst

Hi, good morning guys. Thanks for taking my questions. Paul, you mentioned you still feel comfortable about your strategic targets. I think in the past, you have mentioned a $600 million target for fiscal ’24. Can you give us a sense of how much you’re expecting that to come from organic, M&A, and maybe just a bit of an update on the M&A environment as you see it?

Paul Raymond, CEO

Sure, thanks for the question, Deepak. Historically, we have been 50/50, so that’s kind of the ballpark we look at. It varies because some years, we’ve done more acquisitions and right now we haven’t done any in the past 12 months, so we usually target 50/50. We’ve been very patient. As you can see, we’re generating a lot of cash. We’re de-leveraging fast. There are some nice targets out there, and the environment right now, we find is getting extremely favorable to us because in the past, there were a lot of private equities, very aggressive in our industry in acquiring some targets that we might have looked at in the past, but we passed because the multiples were kind of crazy. We’re actually seeing that kind of reverse and come around, so we’re seeing a lot of funds de-leveraging and then a little bit like what you’re seeing in the commercial real estate market right now. We’re seeing some interesting opportunities coming to the table that people want to move fast on. I think we’re in a great position. We’ve demonstrated, and Claude showed the chart, that we can do very accretive acquisitions that de-leverage very fast. We’re very disciplined, so I kind of like the environment out there right now for us to find some interesting targets. We have the balance sheet to be patient, so I kind of like where we are right now.

Deepak Kaushal, Analyst

Okay, that's helpful. Regarding the margin target, I believe you are aiming for an EBITDA margin between 9% and 13%. You still have some progress to make, but it appears you have seen improvements in gross margin, and your goal is to increase from 6% to 10%, specifically concerning contract employees, correct?

Claude Thibault, CFO

Yes, so we’re close to 80% right now, so we think we’re within striking distance to getting there, Deepak.

Deepak Kaushal, Analyst

Okay, so where is the other improvement coming from? Is there any coming from SG&A or is it all on the permanent versus subcontractors?

Paul Raymond, CEO

Yes, there are three main points to consider. The SG&A portion includes a lot of one-time items from the past quarter that have caused some fluctuations, but we see significant potential for improvement. Our goal is to reduce SG&A to 20% or lower, and we believe we can achieve a few percentage points towards that. We also anticipate a substantial increase in gross margins by increasing our smart shoring efforts; currently, we're at 6% and aim to reach 10% by the end of the fiscal year. Additionally, our business mix is shifting towards higher value projects as we decrease reliance on subcontractors and focus on our team and high-value initiatives. Combined, these factors should help us reach our objectives. Even if revenues remained flat due to adverse industry conditions, we would still generate $30 million in cash, allowing us to rapidly de-leverage. When assessing our company's stock, we could be considered one of the best bargains available. We have the necessary resources to achieve our strategic plan goals and continue to analyze a balanced approach between M&A and organic growth. We still see compelling opportunities for efficiency improvements based on our current scale, so we are optimistic about our position.

Deepak Kaushal, Analyst

Okay, that’s fantastic. If I may ask one last question, pretty strong growth in Europe. Maybe if you can unpack that a bit, what’s organic, what’s inorganic, and what are the segments in Europe you’re seeing and the opportunities there going forward?

Paul Raymond, CEO

Maybe Claude, just what’s organic versus M&A in Europe?

Claude Thibault, CFO

In Europe? Yes. It’s very small. The acquisition part, Datum’s revenue base was largely in the U.S., so they have a few customers in the U.K. and a few customers in Australia. It’s really minimal. The bulk of the increase is really our French operation really turning the corner and doing well. It’s probably 4 to 1 or something like that, if you split up the increase.

Deepak Kaushal, Analyst

Okay, how do you see opportunities to expand in Europe, especially in the aviation industry? Are you considering additional sectors or regions beyond France? How should we approach this?

Paul Raymond, CEO

I believe we have a solid presence in Europe and see significant potential for substantial expansion. We would consider expanding in Europe alongside the growth of our smart shoring operations. Therefore, we recognize considerable opportunities for growth in both Europe and North America. Each growth step allows us to enhance our smart shoring capabilities simultaneously. Our ideal scenario would involve acquisitions that fulfill both objectives, enhancing our offerings with high margins while improving our onsite and smart shoring capabilities, and we have identified some prospects in Europe. They are experiencing the same economic conditions as North America, presenting attractive opportunities for us.

Deepak Kaushal, Analyst

Okay, fantastic. Thanks for taking my questions. I’ll leave it at that.

Paul Raymond, CEO

Thank you.

Operator, Operator

Thank you. The next question comes from Jérôme Dubreuil at Desjardins. Please go ahead.

Jérôme Dubreuil, Analyst

Good morning. Thank you for addressing my questions. It's reassuring to hear that the backlog remains strong given the current macroeconomic uncertainty. I would like to clarify how easily clients can defer their orders that are currently in the backlog.

Paul Raymond, CEO

Thanks for the question, Jérôme. The backlog orders aren't easy to defer because most of them are already booked and in progress. Recently, we signed one client who committed to a multi-million dollar ERP project; it's confirmed but they want to start in September. We're noticing that newer contracts are being signed, with some clients ready to book now but preferring to start in a couple of months. So, it seems like this trend is more related to newer large project bookings. That's based on what we've observed so far, even if it's just one project.

Jérôme Dubreuil, Analyst

Yes, interesting. Thanks. Then a bit of a clean-up item here, were there particular costs related to the rebranding in the quarter, and is it material at all?

Paul Raymond, CEO

It was not material. It was all done internally by our own people.

Jérôme Dubreuil, Analyst

Okay, thank you. Then just to clarify your point on the pressure in banking, you point pressure is mostly in the U.S., but then you’re mostly exposed to Canada. I just want to clarify how exposed you think you are to this trend.

Paul Raymond, CEO

I’m feeling cautiously optimistic because we currently have limited exposure in the U.S. However, as seen from the quarterly reports of Canadian banks, they are taking significant write-downs and exercising extreme caution, so I am adopting a similar approach. I believe there is some collateral damage in Canada due to the situation in the U.S. Interest rates continue to rise in Canada, which I think will eventually affect the real estate sector there and, in turn, the banks. We are closely monitoring the situation, and it seems that everyone in the Canadian banking sector is being very careful right now.

Jérôme Dubreuil, Analyst

Great, thanks for the clarification, and thanks for answering the questions.

Paul Raymond, CEO

Thank you.

Operator, Operator

Thank you. Next question comes from Vincent Colicchio at Barrington Research. Please go ahead.

Vincent Colicchio, Analyst

Yes, good morning Paul. I have a few questions. What higher margin areas are there in Canada?

Paul Raymond, CEO

Yes, we hear you, Vince.

Vincent Colicchio, Analyst

What higher margin areas in Canada had the strongest growth in the quarter? Can you give us some color there?

Paul Raymond, CEO

Good question. We experienced growth across the board last quarter in Canada. The most notable growth was likely in our government business, which, while not the highest in gross margin, performs very well in terms of net margin, making it a strong area of growth. Another key area of growth has been our large multi-year contract signed a year and a half ago, which continues to expand. Both of these clients are undergoing significant integrations. QMI recently announced the acquisition of Freedom Mobile, leading to new integration projects that are already starting. Additionally, Beneva is still working on the integration of the insurance company from their merger, which is producing some noteworthy projects as well. Overall, it's a combination of various factors, making it difficult to highlight just one.

Vincent Colicchio, Analyst

Regarding Datum and Vitalyst, are your cross-selling synergies meeting your expectations?

Paul Raymond, CEO

On the Datum side, absolutely. On the Vitalyst side, it’s a bit slower because one area where clients are currently reducing spend is on training, which we did a lot of. However, there are two parts of the business in that acquisition. One is e-learning, and the other involves integration. You’re hearing a lot about generative AI right now. One of the big tools that Microsoft is launching is called Copilot, and we see significant growth potential with all our clients in this area. The rollout and use of Copilot in the Microsoft environment, which employs generative AI for various applications from Word to PowerPoint, coding, and anything related to Dynamics and Office suite, present considerable growth opportunities for us.

Vincent Colicchio, Analyst

Claude, one for you. You did mention the organic growth in the quarter. I’m curious if you have that in constant currency.

Claude Thibault, CFO

Yes, it’s around a couple percentage points of positive impact from currency in Q4, Q4 over Q4.

Vincent Colicchio, Analyst

Okay, thank you. Nice quarter, guys.

Paul Raymond, CEO

Thank you very much, Vince.

Operator, Operator

Thank you. The next question comes from John Shao at National Bank. Please go ahead.

John Shao, Analyst

Good morning guys. Thanks for taking my questions. I understand the macro environment looks tough and a lot of enterprises today are talking about cost reductions and efficiency improvements. I’m just curious if Alithya could actually monetize from this opportunity, given there’s such a rush?

Paul Raymond, CEO

Thanks for the question, John. Yes, like I was saying earlier, we do a lot of that in the robotic process automation portion. We kind of have a convergence right now that we see as very positive, in that there is a shortage of qualified labor and there’s a need for efficiencies, so a lot of these automation projects, which in the past weren’t a very high priority, are now becoming a very high priority, so that’s something that we see as very positive for us, everything to do with hyper-automation. The other piece, of course, is outsourcing more stuff, right, so outsourcing projects, reducing costs, transforming some capex into opex, so there’s all these things that we can offer our clients, that we see as very positive for us.

John Shao, Analyst

Okay, thank you Paul. I think you also mentioned labor, so my question is actually on the labor market and whether it has any impact on your hire activity so far. It seems like it’s been a while since people have talked about this topic.

Paul Raymond, CEO

I believe there is a lot of distraction surrounding various issues at the moment. However, for qualified technology professionals, demand remains high, though this may not be widely recognized. We have an advantage now with smart shoring, which alleviates some pressure and allows us to hire remotely to fill gaps. Additionally, we are reducing our reliance on subcontractors and transitioning towards more permanent employees. To enhance our gross margin, we are also being very selective about the projects we pursue, which reduces hiring pressure and increases the value generated by our chosen projects. We are trying to integrate all these strategies to make the situation more manageable.

John Shao, Analyst

That’s great color, thank you so much. I’ll pass the line.

Paul Raymond, CEO

Thanks John.

Operator, Operator

Thank you. The next question comes from Divya Goyal at Scotiabank. Please go ahead.

Divya Goyal, Analyst

Good morning guys. I wanted to get some color on some of the industries where you think Alithya is currently not servicing and untapped from that side, so are there certain industries where you’re looking to grow and expand? You did provide quite a lot of color in some of the previous questions, so if you could elaborate on that.

Paul Raymond, CEO

There are several sectors where we believe there are significant growth opportunities. One of these is healthcare and health insurance, where we see considerable potential for expansion in both Canada and the U.S., despite some differences between the two markets. The healthcare industry is currently undergoing significant transformation, and we are well positioned as a leading player on the Oracle side. We're also collaborating with Microsoft on various hospital projects, and with our recent Datum acquisition, we are heavily engaged in the payor and modernization aspects of the industry. We leverage artificial intelligence to expedite this modernization and offer it as a subscription-based service, which is proving to be a high-margin, repeatable solution. We see substantial growth potential in healthcare, both for payors and providers. Additionally, while it may seem unexpected, we anticipate growth opportunities in banking, particularly with our RPA offering which we believe will gain popularity in the next 12 to 24 months. The telecom industry is still in the midst of consolidation, presenting more project opportunities for us. Lastly, our Microsoft business has recently experienced impressive bookings in the manufacturing sector. Even though we lead in that area in North America, we believe we can enhance our performance further.

Divya Goyal, Analyst

That’s definitely good color, and definitely good improvement there. You briefly mentioned, Paul, about the Quebecor Freedom Mobile acquisition and the potential projects that could come out of that. Are those potentially baked into your bookings numbers right now, and could you quantify them at all, or would that come later as they start to integrate?

Paul Raymond, CEO

Some projects are already in progress, Divya, but we want to ensure they meet our criteria for hard backlog before adding them to it. We're being cautious at the moment, but we don't anticipate any significant changes.

Divya Goyal, Analyst

That’s helpful. One last one here on the integration, so for the Datum and the Vitalyst, have those acquisitions, or any of the other previous acquisitions, have they all now been integrated or are you still in the process of completing the integration?

Paul Raymond, CEO

We track integrations on multiple different levels - the administrative stuff, the benefits, the email infrastructure, the tools, the financials, the sales operations, so there are a lot of different levels of integration. All of the operational stuff, so how we go to clients and integrate it, the management team, the emails, the access to the tools, that’s done. There’s always some stuff to do especially around our financial systems, because you want to make sure that the employees who are coming onboard aren’t penalized in the change, in the transition, and as you know, depending on which time of the year you transition into the systems, the resets with the IRS and the Canadian equivalent can mess up somebody’s paycheck pretty bad, so we try to avoid that. Typically, we do those on January 1 or April 1, when we have our systems at the end of the fiscal year, so we usually do those once a year based on the calendar. No, the integrations are going according to plan.

Divya Goyal, Analyst

That’s perfect. Thanks a lot for taking my questions. I’ll pass the line.

Paul Raymond, CEO

Thanks Divya.

Operator, Operator

Thank you. There are no further questions. I will now turn the call back over to Paul Raymond for closing remarks.

Paul Raymond, CEO

Thank you Alara. Thank you everybody for joining us today - merci beaucoup. Looking forward to talking to you soon.