Earnings Call Transcript - CRMT Q2 2023

Operator, Operator

Good morning, everyone. Thank you for holding, and welcome to America's Car-Mart Second Quarter Fiscal 2023 Conference Call. The topic of this call will be the earnings and operating results for the company's second quarter of fiscal year 2023. Before we begin, today's call is being recorded and will be available for replay for the next 12 months. As a reminder, some of management's comments today may include forward-looking statements which inherently involve risks and uncertainties that could cause actual results to differ materially from management's present view. These statements are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. The company cannot guarantee the accuracy of any forecast or estimate, nor does it undertake any obligation to update forward-looking statements. For more information regarding forward-looking statements, please see Part 1 of the company's annual report on Form 10-K for the fiscal year ended April 30, 2022 and its current and quarterly reports furnished to or filed with the Securities and Exchange Commission on Forms 8-K and 10-Q. Participating on the call this morning are Jeff Williams, the company's Chief Executive Officer; Doug Campbell, President; and Vickie Judy, Chief Financial Officer. And now, I'd like to turn the call over to the company's Chief Executive Officer, Jeff Williams.

Jeff Williams, CEO

Okay. Well, thank you for joining us today and thank you for your interest in America's Car-Mart. I'd like to welcome Doug Campbell, our new President, to the call, and Doug will have some comments in just a few minutes. So welcome, Doug. As stated in the press release, we are pleased with our sales volume productivity improvements and market share gains. The consumer demand for our offering is high and as credit continues to tighten, we expect demand to increase even more. Absent consumer affordability challenges, our volume and profit opportunities would be higher. We will be ready to support the expected increase in customers that we will see in the future. Our long-term outlook for the business and our place in the market is solid and the investments we're making will ensure that we continue to be the clear leader in our segment. We're excited about the addition of key leaders to our experienced and dedicated team who will be vital in our efforts going forward. We have great cultural fits with a mix of specific industry knowledge and experience and we're very excited about the initiatives and process and the opportunities we have to take the company to the next level. As for gross margin, external factors are affecting our results. Supply and demand imbalances have continued and resulted in a shortage of vehicles in our price categories. Inflationary pressures with parts, labor, logistics, and all indirect costs of sales are contributing to this difficult operating environment. But even in this market, we expect to be performing at a much higher level as we move forward. Due diligence with buying, shipping, and repairing vehicles; we did not pass along all of our costs and our selling prices to consumers, overall, having an approximate 200 basis point negative effect on gross margin percentages for the quarter. Additionally, significant wholesale drag resulted from quality challenges due to product shortages, our inability to process repairs timely for cars that were designated for retail but because of delays and capacity issues ended up in wholesale, and the decrease in wholesale prices for older model cars which began in the early summer months. Overall, our wholesale challenges had another negative 200 basis point effect on overall gross margin percentages. With our retail and service contract price adjustments mentioned in the press release, we expect to recapture this gross margin percentage over time as we move forward and the market conditions normalize. Our corporate procurement efforts are designed to supply our dealerships with most of their product needs at good prices in retail-ready condition, allowing our talented and dedicated dealership staff, led by the general managers, to spend their time working on the business and profitably growing the number of customers we serve. When a portion of cars show up to dealerships not retail-ready, the direct negative effects are visible broadly. Valuable management time is lost, reconditioning costs increase, wholesale losses are higher and repossessions increase. Improved procurement and inventory management provide significant indirect opportunities for efficiencies, including increased turns, better utilization of data, and leveraging the centralization of key functions such as wholesale management titles and logistics. We did bring inventory down by $15 million in the quarter. And with tax time just around the corner, this will allow us to move our product out efficiently as we go forward. We will be increasing turns as we move forward. At the end of the day, our most important opportunity as the company is leveraging our size and scale and supplying our customers with affordable mechanically sound vehicles while minimizing a lot of time and effort in car-related friction points. Along with the expectation that used vehicle prices will continue to level off and decrease, we expect to be taking significant costs out of our procurement channels, while at the same time improving quality by leveraging strong partnerships throughout the chain, specifically reconditioning partners. Our centralization efforts have been directed at gaining scale in procurement, HR, IT, collections and eliminating manual processes that can be performed more efficiently and effectively by a dedicated group with less turnover. Examples include certain collection processes, title processing, procurement logistics, customer insurance tracking, online sales, accident protection plan, product claims administration, all this with the goal of freeing up time at the dealership to increase productivity by serving more customers. Since 2019, we estimate that we're investing from $5 million to $10 million more annually in corporate SG&A to support our ERP, CRM, and LOS efforts and projects, and other centralization initiatives. This is really at the heart of the initiatives I mentioned earlier and described in our press release. We have the opportunity to serve more customers, add efficiencies throughout the organization, remove tasks from the field and offer better, more affordable vehicles. That is also a focus in the senior talent that we've added to our team and I'm excited for the enhancements that they will make and have already begun to make to our company. As to credit losses, as mentioned in the press release, credit losses are higher than anticipated as inflation continues to run at extremely high levels, affecting our customers disproportionately. At present, losses have simply reverted to historical levels after a sustained period of below average losses. We've been the canary in the coal mine with credit losses due to how close we are to the ground. That being said, it does appear likely that industry credit losses by reference to 60-plus past due delinquencies and subprime used auto could be much higher down the road for competition. We are seeing competition scaling back and even closing locations, something we've not seen in many years in our industry. And of course, that creates tremendous opportunity for us. We do expect net charge-off levels to level off as the competitive landscape for credit continues to tighten. We are strengthening our deal structures to help more customers succeed. With vehicle prices coming down some, our procurement efforts improving quickly and the LOS rolling out, we will be in a great spot to pick up higher credit quality customers as we've seen during prior recessionary periods. While we hope for the best and prepare for the worst, we do expect inflation to come down over time from all-time highs that we've seen recently, alleviating some of the intense pressure on consumers, although this is not a requirement for us to resume earning above-average returns. We spent $37 million on long-term capital expenditures over the last 18 months. Approximately $10 million of that is IT related and the remainder is primarily related to store relocations, remodels, and rebranding upgrades. We've opened 3 new store locations, completed significant remodels at 6 locations, and relocated 6 dealerships with 1 more in process. The expenditures have been made at locations that have the potential to serve significantly more customers that did not have the physical facilities to allow for it. Our physical facilities are very important in attracting the best associates and the better credit customers and we've had some catch-up to do recently. We are confident that capital expenditures have appropriate returns and will lead to greater volume and productivity measures, and we've been pleased with our results. We've had great success with a limited number of acquisitions we've made and we believe we will see more opportunities come our way as conditions in the industry become more difficult. We are excited about this opportunity. We believe there are good operators that would love to join our team. And in his new position, Steve Taylor is the perfect person to lead this effort and effectively make contacts. We can and will do better as we've done for 40 years. Our industry is experiencing one of the most dramatic and rapid changes that we've seen in our lifetimes. We have numerous tools at our disposal and we're confident that we're in a far better position than the vast majority of our competition to succeed over the long term. That said, we recognize that our job is to earn consistently high returns and we will not hesitate to make changes required that allow us to earn appropriate returns in any environment and we will continue to adapt. Thank you. And I will now turn it over to Doug.

Doug Campbell, President

Thanks, Jeff and good morning, everyone. It's nice to be with you today. I'll start with some color on why I chose America's Car-Mart. There are many reasons but are limited to the biggest drivers in my decision-making process. First is the opportunity regarding the buying and selling of vehicles and associated logistics. It's an area within Car-Mart that has tremendous opportunity and the potential to drive significant cost savings. I have over 25 years of experience in both the automotive retail and wholesale sectors of our industry. My most recent role in leading both the acquisition and disposal of vehicles for one of the largest fleets in the world should align nicely with the work in front of us and prove valuable for our collective futures. Second was a belief that it was the right for my wife and 2 children. Northwest Arkansas is a fantastic place to raise a family. They're looking forward to the transition in the upcoming months and becoming part of the Northwest Arkansas community. Lastly, with the culture of the company and what drives them. Over their 40-year history, they have remained disciplined in their purpose to help people, which is capturing their mission, vision, and values. There is strong alignment here between the company and me. I know it sounds somewhat cliche but one of the more difficult attributes of an organization is the development and the perpetuation of a strong culture. In my first couple of weeks here, I've had a chance to spend time with both leaders in the field and at headquarters, which is only bolstered in support of my decision to come here. I'm very fortunate to become part of what is already a fantastic team and enhance these cultural elements. I want to now shift over to some comments Jeff has mentioned over the last couple of quarters about the investment in areas of the business as it relates to the centralization of certain functions, leveraging data and inventory. I'll briefly take the opportunity to touch on some of these initiatives in more detail now. I'll start with inventory. Over time, we've been transitioning inventory procurement from our stores with local purchasing agents to larger vendors who help both acquire and prep the units for sale. We're now centralizing some of those efforts by launching several pilots to both scale the acquisition and reconditioning of vehicles with strategic partners who have a footprint that closely aligns with the markets we operate. Units out of these production environments will have improved quality, consistency, and overall lower cost. During the quarter, we're seeing initial results that look promising and meaningful in terms of reducing the cost of sale of these assets. We're still looking at how we might leverage associated financial benefits as we could utilize those savings to increase gross profit margins and/or grow market share, all while reducing the incidents of credit losses in the future. Getting these retail-ready inventory units ready for our stores is essential and leveraging these partnerships in a challenging environment should work in our favor. Lastly, it will represent a significant increase in our overall procurement capacity, allowing for future growth while creating additional bandwidth for our operators of our stores. More to come about this in the future. We're still in our preliminary stages of the pilot but are optimistic regarding their outcomes. I'll pivot it now over to the LOS, or loan origination system. Customers come to us primarily for credit. Our new LOS is designed to increase our funnel of potential customers by giving them a great online application experience with loan pre-approvals in hand. Our current platform, ALIS, has served us well for several decades. Although it's gone through several iterations, we know the data collected on both vehicle and customer performance has not been fully optimized with respect to qualifying, scoring, or approving our customers. This was some of the rationale in creating a modernized platform with the obvious benefits of being faster, leveraging our historical information while consolidating some of the systems we use; became evident throughout its development that it also serves as an opportunity to future-proof certain parts of our business as it relates to digital retailing. While most of our customers aren't asking for some of the functionality that's being introduced in the marketplace today, we wanted to ensure that we can participate in those areas if needed. Our aim in the short term is to move the application and approval process online and have the customers' time spent at the dealership around product selection and test drives. More functionality can and will be introduced over time but I'd like to focus on what we've launched during the quarter regarding the LOS. We launched our pilot of our LOS in the month of September with 9 of our stores. In October, we activated an additional 27 stores, enabling nearly 1/4 of our locations to utilize the new LOS and allow their customers to have an improved online experience. The pilot phase of the LOS is having the following benefits. A large part of our existing business is generating traffic for our stores through our online credit application portal. The stores will then reach out to customers as more qualifying questions and then set appointments. The new LOS is now prequalifying and preapproving customers without the interaction from the stores. Once preapproved, we can centrally schedule these appointments on behalf of the stores. This allows the stores to leverage our resources in a differentiated way and create capacity to serve more customers and spend that time on collections and other business-critical efforts. Two is an important metric: the submission of an OCA, or online credit application. It's a measurement of digital traffic that will mature into floor traffic but has also acted as a lead generator for our stores. A KPI we've tracked over time is a conversion ratio of credit applications to sales and we utilize this to augment advertising dollars or to drive more traffic when needed. For the stores that are on the pilot, online application sale ratios have shown meaningful increases. We're also seeing a level of enthusiasm from our customers who are arriving at our lots powered with these pre-approvals and retail locations. While the concept of preapproving customers is not new, it's unique within this cohort of credit quality and financial demographic of customers. This will be an essential tool for market share growth as new customers entering from the upper end of our credit spectrum might be accustomed to this level of both visibility and service. It also serves as a differentiator from many of our current competitors and allows us to compete with these upper funnel customers who might have more options available to them. Lastly, around the consolidation of processes, stores currently are using a couple of separate systems to perform the underwriting function during the sales process. This requires a certain level of proficiency to operate and can be problematic with employee turnover. Our new system is now consolidating and simplifying its operation by integrating those external tools needed with APIs in a faster overall operating system. All these benefits will make it quicker and easier to get approval and declination decisions while maintaining a higher level of business continuity and provide the ability to perform regression analysis on customers who did not back from us. We look forward to updating you in the future quarters as we progress. And I'll now turn it over to Vickie to cover both sales and financial results.

Vickie Judy, CFO

Thank you, Doug, and good morning, everyone. A 13% increase in the retail sales price, combined with a 30% increase in interest income, drove a 24% revenue increase over the prior year quarter. Additionally, while many of our competitors are down in volumes, we had a 7% sales volume increase. Our per-store productivity improved to 34.4, or 5%, over the prior year quarter. As Jeff and Doug both mentioned, this demonstrates the demand for our product even in a tough environment and the results of some of our investments that we've been making. The gross profit dollars per unit increased slightly to $6,132 and the gross profit percentage was 32.1%, down from the sequential quarter at 34.4%. This decrease primarily resulted from increased costs for repair parts, transportation fees, fuel costs, and other costs of sales expenses and declining wholesale prices, and some internal efficiencies in our inventory and procurement also contributed to this margin decline. For the current quarter, net charge-offs as a percentage of receivables, despite the recent increased frequency of losses, were at 5.8%. This was in line with our prior 5-year average and below our 10-year average of 6.3% for the second quarter. This compared to 4.4% in the prior year quarter. For a historical comparison, pre-pandemic, net charge-offs were also 5.8% for the quarter ended 10/31/19. The primary driver of the increased charge-offs was an increased frequency of losses, but we also experienced a smaller increase in the relative severity of losses. The declining wholesale prices had an effect as well. Recovery rates decreased about 50 basis points to just under 30%. As the credit environment normalizes and credit above us tightens, now is the time that we need to work with our customers to keep them in their car and on the road. Our dealerships will be focused on this, especially as we approach the holidays over the third quarter and the upcoming income tax refund time. Our accounts 30-plus past due were at 3.6% compared to 4% in the prior year quarter and in line with historical quarters pre-pandemic and 3.5% at 10/31/19. Total collections were up over 12% to $151 million and total collections per active customer per month were up 6% to $514. We added $74 million of finance receivable principal balance during the quarter and $290 million over the last 12 months. This growth results in a larger provision requirement and a resulting higher credit loss reserve on the balance sheet. Our deferred revenue from ancillary products is at $107 million and increased $31 million during the last 12 months. The average originating contract term for the quarter was 42.6 months compared to 39.7 for the prior year quarter and down slightly to 42.8 months sequentially. The average selling price was up $2,099 with a 2.9% increase in the term compared to the prior year second quarter. We did see a slight decrease in the average selling price sequentially. We continue to remain focused on strong underwriting and we were able to reduce terms slightly as prices moderate. Our weighted average contract term for the entire portfolio, including modifications, was 44.8 months compared to 40% for the prior year. The weighted average age of the portfolio increased 10% from approximately 8.4 months to 9.3 months. This demonstrates our ability to work with customers and keep them on the road. Our SG&A spend increased $5.8 million over the prior year quarter. SG&A was up due in large part to inflation from the prior year. The current quarter does include the cost for the key leaders who have recently joined our team. And for the prior year quarter, costs were still somewhat muted from the lingering pandemic conditions. However, the last 12 months have seen significant inflation, especially in the labor market. Said another way, in the prior year's quarter, we benefited from a far more affordable car environment without the corresponding increase in costs. That dynamic has now reversed. Most of the SG&A increase relates to wage inflation as we need to remain competitive in the marketplace. Over 72% of our SG&A is people costs. Since 2019, our revenues are up over 200% annualized. The number of customers we serve is up 32% from 75,000. We believe we have the opportunity to serve a much larger customer base at appropriate returns. Many of our people investments have been discretionary investments that are viewed as necessary to grow and scale the business. Our expectation is to leverage these investments by serving more customers. At quarter end, our revolving debt was approximately $302 million. We had $4.5 million in cash and approximately $50 million in additional availability under our revolving credit facilities based on our current borrowing base of receivables and inventory. Our securitized nonrecourse notes payable was $250 million with $33 million in restricted cash related to those notes. We are preparing for our second securitization expected to be towards the end of the third quarter. We will continue to be mindful of efficiencies in our funding costs in terms of advance rates, credit costs, and other funding costs while ensuring we have access to the capital necessary for a growing business. Our total debt, net of cash to finance receivables ratio, is 40.9%. Our solid balance sheet, strong operating history, and access to the securitization market should provide us with the appropriate access to capital moving forward, although that cost of capital does continue to increase. As we fund the growing receivable base with higher retail sales prices and longer terms, the business requires a higher debt level. Our cash-on-cash returns are still attractive, and growing our finance receivable and customer base is the best use of our capital. During the quarter, we grew finance receivables by $74 million. We decreased inventory by $15 million and funded $8 million in capital expenditures.

Jeff Williams, CEO

Okay. Thank you, Vickie. We are convinced of our unique place in the world and the fact that our business model is the best way to serve our customer base with the capital constraints affecting competition. Market share opportunities are real and near. As we've said repeatedly over the years, ultra-low interest rates have supported some marginal competition that will now have to raise prices, shrink, or even close. For over 40 years, we've been nimble and adaptable. Our current and future value proposition is solid, and we've leaned into the challenges and opportunities to scale the business to allow for productivity improvements. We're blending data in digital with our bricks-and-mortar footprint, which is powerful from a consumer's viewpoint. We are the market leader today and we're investing to be the market leader 5 and 10 years from now. The market we serve has been disrupted which will be a good thing for us over the near and longer term. Our profits for the quarter were low. We're investing today and expect benefits tomorrow. We're choosing to make these investments in people, technologies, and facilities because we see the opportunity as being enormous for us. We will now open it up for questions.

Operator, Operator

And our first question comes from John Rowan from Janney.

John Rowan, Analyst

I have a question for Vickie. There seems to be a change in the allowance on a historical basis. I noticed a restatement showing that the allowance was adjusted downward. I cannot see the previous period's reduction in the allowance, and that didn't impact the provision expense this quarter, correct? Does that mean there would not be a reversal of provision expense due to the reduction in the allowance from the prior period?

Vickie Judy, CFO

That's correct.

John Rowan, Analyst

So there was no impact, right?

Vickie Judy, CFO

Right.

John Rowan, Analyst

Okay. Just want to make sure. What percent of your debt right now is floating versus fixed?

Vickie Judy, CFO

The securitization debt is fixed while our revolver is floating.

John Rowan, Analyst

Okay. So almost 50-50?

Vickie Judy, CFO

Yes.

John Rowan, Analyst

Okay. And then, Jeff, just kind of longer-term, has always had a strategy, if you will, cheap cars along the road. Obviously, in recent years, it shifted to more expensive cars out of the necessity, what's going on with competition. In this environment, do you think you'd be better off with kind of the old strategy of smaller, less expensive cars? Do you foresee a return to that type of strategy? I'm just trying to figure out how the company's position now relative to what they were 5, 10 years ago and what's the best fit going forward?

Jeff Williams, CEO

Yes, that's a great question, John. We would like to sell more cars at lower price points, and we are actively working on that through our reconditioning partnerships and other initiatives. The supply of those lower-priced cars has been very limited over the past few years. We believe our sales volume and productivity could be significantly higher if those products were more available in the market. However, we are not giving up on the lower-priced segment. We hope it will return and complement what we're currently doing. Many of our improvements in price offerings have helped us retain Car-Mart customers longer. Before the pandemic and the vehicle shortages, we were already focused on keeping long-term Car-Mart customers who have paid off multiple cars from turning to competitors. That aspect of our business model has functioned as intended over the past few years. The challenge has been finding affordable cars to enhance our volume and provide entry-level consumers with more accessible options. We are very committed to the lower price points and believe we can align that volume with our ongoing efforts as supply hopefully normalizes in the future.

Operator, Operator

Our next question comes from Kyle Joseph from Jefferies.

Kyle Joseph, Analyst

Regarding credit, we track prime auto finance credit broadly and are observing similar trends. I was pleased to see that your credit metrics remained relatively stable, both in terms of delinquencies and charge-offs. Can you provide insight into the frequency and severity trends you are experiencing and the overall health of your consumer base? Clearly, inflation is having a negative impact on them, but how are you managing to maintain a strong credit profile in this environment?

Vickie Judy, CFO

Yes, certainly. So the frequency of losses was the biggest contributor. The severity was a smaller piece of that. As we talked about before, our consumers, we believe are still pretty healthy. The job markets are still good. Wages are still up. Ours are still up in terms of what they're working. There is some adjustment here to this inflationary environment and a higher car payment than maybe what they've historically been used to. But as you mentioned, overall, things are pretty positive. We feel good about it. We've been working with consumers for 40 years. We're used to working through situations like this with them and that's what we'll be focused on.

Jeff Williams, CEO

And our customer base has seen some very nice wage increases over the last year and the shortage of workers in those categories that most of our customers work in. So a good wage base there and increasing wages is offsetting a lot of this inflation but it's still pretty tight from a consumer standpoint.

Kyle Joseph, Analyst

It was great to see a strong recovery in volume, especially regarding unit sales. Is this related to the fact that credit is becoming a bit tighter in the subprime auto finance sector? Could it be that consumers are being impacted by higher rates and are therefore seeking out larger or franchise dealerships? Or are consumers simply becoming more price-conscious and favoring the inventory we have?

Jeff Williams, CEO

I believe it's likely a mix of factors. The competition is becoming more intense, and some of the smaller competitors are having difficulties securing funding. Additionally, our product offerings are appealing. Therefore, it's a combination of all these elements.

Kyle Joseph, Analyst

I understand. And just one final question from me. We monitor Manheim, and clearly, your margins faced pressure during the quarter. From what you've said, it seems that this was primarily due to increased procurement costs rather than ongoing rises in used car prices. How quickly are used car prices decreasing year-over-year and sequentially, and can that help support your gross profit margin despite the high procurement costs?

Jeff Williams, CEO

We've noticed a decline in wholesale prices over the past few months since the start of summer. As we approach tax time, the availability of specific cars we're trying to source has stabilized. The depreciation trends don't always align perfectly with this situation. We anticipate some stabilization and potential decreases in prices in the coming months, which could lead to deflation over a more extended period. Do you have anything to add to that, Doug?

Doug Campbell, President

The Manheim Index is extremely important to monitor. I reviewed the timeframe starting from January 1, 2020, and noted that prices for the vehicles we focus on increased by nearly 40%, peaking in December of last year. Since then, prices have dropped about 17%, and we anticipate this will stabilize throughout the year as conditions improve in the spring market, leading to more stability. We also expect to see a more typical rate of depreciation moving forward that we can leverage. Regarding vehicle pricing, even though prices have decreased by nearly 20%, they remain about 20% higher than pre-pandemic levels. Our pricing and the vehicles we sell depend on market availability, and since prices are still significantly above pre-pandemic levels, we will continue to benefit from that. This situation can especially help our customers with lower credit scores, contributing positively to our volume.

Operator, Operator

And our next question comes from Vincent Caintic from Stephens.

Vincent Caintic, Analyst

First, I wanted to discuss the inventories and your thoughts on when you plan to manage that. Could you also provide some details like the average days on inventory currently? I assume some of this inventory was acquired before used car prices started to rise, but now we might be in a favorable situation. So it could be an issue of mix or simply a matter of time.

Jeff Williams, CEO

Yes. We're running about 55 or 56 days of sales in inventory. We did take $15 million out of the investment during the quarter, and we're right around the corner from tax time. So we have the opportunity to be smart with our pricing in our credit during tax time and minimize any negatives that you might otherwise see from prices floating down a little bit. So we're trying to manage the inventory car by car, and our mix is better than it was. We've got fewer dollars out there and think that we can make it through the next 6 or 9 months with moving through our inventory efficiently and effectively and utilize tax time to work through inventory one car at a time without any kind of major disruptions.

Vincent Caintic, Analyst

Could you elaborate on the pressures affecting the gross profit margin, specifically regarding the 200 basis points linked to quality challenges and wholesaling? What are the main factors driving this, and what kind of impact should we expect going forward? Is the business adapting to these changes?

Jeff Williams, CEO

Yes. That, again, as mentioned in the press release, that related to us having a lot of cars designated for retail. But then due to some capacity issues and some cost issues, we weren't able to get those cars processed in retail conditions. So we ended up choosing the wholesale avenue lane for that product. And then we had some other challenges in the wholesale area that we are considering to be transitional challenges that we'll work through over time. We've probably got another quarter or so of some wholesale challenges. We consider those to be temporary and something that we can work through over time.

Vincent Caintic, Analyst

Okay, great. And last one for me, just sort of used car prices, the indices have started to decline. Any sense for kind of the sensitivity of your gross profit margins or how quickly that would turn over and start to accrete to your margins?

Jeff Williams, CEO

Yes. We don't have anything specific. We're working through the issues and putting efficiencies into the processes as quickly as possible. We expect to see some quick improvements and some of the improvements are going to take just a little bit longer. So it's hard to be exactly specific but we do expect to see the bottom line effect of some of our improvements we're making relatively quickly. And with a longer-term view being that we've got significant opportunities to pick up several hundred basis points on gross margin percentages by improvements in the areas we mentioned.

Operator, Operator

And I am showing no questions and would like to turn the call back to Jeff Williams for closing remarks.

Jeff Williams, CEO

Okay. Once again, thank you for joining our call today. We appreciate you and your interest in America's Car-Mart. And I'd like to, as always, say thanks to all of our great associates out there who are dedicated to keeping our customers on the road and getting them peace of mind, and keeping them in the Car-Mart family for life. So thank you and have a good day.

Operator, Operator

This concludes today's conference call. Thank you for participating. You may now disconnect.