8-K
Csg Systems International Inc (CSGS)
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
PURSUANT TO SECTION 13 or 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934
Date of Report (Date of earliest event reported): May 7, 2025
CSG SYSTEMS INTERNATIONAL, INC.
(Exact name of registrant as specified in its charter)
| Delaware | 0-27512 | 47-0783182 |
|---|---|---|
| (State or other jurisdiction<br><br>of incorporation) | (Commission<br><br>File Number) | (IRS Employer<br><br>Identification No.) |
| 169 Inverness Dr W, Suite 300, Englewood, CO | 80112 | |
| (Address of principal executive offices) | (Zip Code) |
Registrant’s telephone number, including area code: (303) 200-2000
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instructions A.2. below):
| ☐ | Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) |
|---|---|
| ☐ | Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) |
| ☐ | Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) |
| ☐ | Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) |
Securities registered pursuant to Section 12(b) of the Act:
| Title of each class | Trading<br><br>Symbol(s) | Name of each exchange on which registered |
|---|---|---|
| Common Stock, Par Value $0.01 Per Share | CSGS | NASDAQ Stock Market LLC. |
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b-2 of this chapter).
Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Item 2.02. Results of Operations and Financial Condition.
The following information is furnished pursuant to Item 2.02 (Results of Operations and Financial Condition). This information shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or incorporated in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.
On May 7, 2025, CSG Systems International, Inc. (“CSG”) issued a press release relating to the results of its operations for the quarter ended March 31, 2025. A copy of such press release is attached to this Form 8-K as Exhibit 99.1 and hereby incorporated by reference.
In the attached press release, CSG makes reference to non-GAAP financial measures. Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. There are limitations with the use of non-GAAP financial measures since they are not based on any comprehensive set of accounting rules or principles, and the way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures. A more detailed discussion of CSG’s use of non-GAAP financial measures, to include reconciliations of the non-GAAP financial measures to the comparable GAAP financial measures, is contained in the attached press release and is posted to the Company’s website at www.csgi.com.
9.01. Financial Statements and Exhibits.
(d) Exhibits
| 99.1 | Press release of CSG Systems International, Inc. dated May 7, 2025 |
|---|---|
| 104 | Cover Page Interactive Data File (embedded within the Inline XBRL document) |
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
| CSG SYSTEMS INTERNATIONAL, INC. | |||
|---|---|---|---|
| Date: | May 7, 2025 | By: | /s/ Lori J. Szwanek |
| Lori J. Szwanek<br>Chief Accounting Officer |
EX-99.1
EXHIBIT 99.1
PRESS RELEASE
CSG Systems INTERNATIONAL reports
FIRST Quarter 2025 RESULTS
DENVER--(May 7, 2025) — CSG (NASDAQ: CSGS) today reported results for the quarter ended March 31, 2025.
Raising 2025 Non-GAAP Profitability and EPS Guidance Targets; Reiterating All Others
Strong Cash Flow from Operations; Highest First Quarter Non-GAAP Adjusted Free Cash Flow Since 2018
Record High Revenue Diversification with 33% of Revenue Coming from Industry Verticals Outside of CSPs
Exciting Customer Wins and Contract Extensions including Mediacom, Liberty Latin America, and PLDT
Financial Results:
First quarter 2025 financial results:
- Total revenue was $299.5 million.
- GAAP operating income was $29.4 million, or an operating margin of 9.8%, and non-GAAP operating income was $51.5 million, or a non-GAAP adjusted operating margin of 19.0%.
- GAAP earnings per diluted share (EPS) was $0.57 and non-GAAP EPS was $1.14.
- Cash flows from operations were $11.5 million, with non-GAAP adjusted free cash flow of $7.1 million.
Shareholder Returns:
- CSG declared its quarterly cash dividend of $0.32 per share of common stock, or a total of approximately $9 million, to shareholders.
- During the first quarter of 2025, CSG repurchased a total of approximately 357,000 shares of its stock for approximately $22 million.
Business Activities:
- In March 2025, CSG entered into a new credit agreement consisting entirely of a $600.0 million revolving credit facility, with a term through March 2030. The new credit agreement replaced CSG’s existing credit agreement.
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May 7, 2025
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“Team CSG’s strong first quarter results enabled us to raise our 2025 non-GAAP profitability and EPS guidance targets. We grew revenue nicely at customers outside of communication service providers (“CSPs”) with a third of our revenue now coming from big, faster growing industry verticals providing a buffer against today’s macro-economic uncertainty.” said Brian Shepherd, President and Chief Executive Officer of CSG. “Our operating discipline and improving revenue mix resulted in Q1 2025 adjusted non-GAAP profitability expanding by over 240 basis points to 19% when compared to Q1 2024. And this improved profitability is contributing to excellent double-digit free cash flow growth with the midpoint of our 2025 cash flow guidance representing 15% year-over-year growth. With our steady sales wins, strong balance sheet, rich history of increasing our dividend for 12 consecutive years, and commitment to returning over $100 million in capital to shareholders in 2025, we believe CSG represents an excellent offensive and defensive choice for investors seeking stability and long-term value.”
Financial Overview (unaudited)
(in thousands, except per share amounts and percentages):
| Quarter Ended March 31, | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | Percent Changed | |||||||
| GAAP Results: | |||||||||
| Revenue | $ | 299,453 | $ | 295,135 | 1.5 | % | |||
| Operating Income | 29,383 | 31,797 | (7.6 | %) | |||||
| Operating Margin Percentage | 9.8 | % | 10.8 | % | |||||
| EPS | $ | 0.57 | $ | 0.68 | (16.2 | %) | |||
| Cash Flows from Operating Activities | 11,469 | (29,351 | ) | 139.1 | % | ||||
| Non-GAAP Results: | |||||||||
| Operating Income | $ | 51,475 | $ | 44,868 | 14.7 | % | |||
| Adjusted Operating Margin Percentage | 19.0 | % | 16.6 | % | |||||
| EPS | $ | 1.14 | $ | 1.01 | 12.9 | % | |||
| Adjusted EBITDA | 64,337 | 58,097 | 10.7 | % | |||||
| Adjusted Free Cash Flow | 7,068 | (34,125 | ) | 120.7 | % |
For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at csgi.com.
Results of Operations
GAAP Results: Total revenue for the first quarter of 2025 was $299.5 million, a 1.5% increase when compared to revenue of $295.1 million for the first quarter of 2024. The increase in revenue can be mainly attributed to the revenue generated during the first quarter of 2025 from the businesses acquired during 2024.
GAAP operating income for the first quarter of 2025 was $29.4 million, or 9.8% of total revenue, compared to $31.8 million, or 10.8% of total revenue, for the first quarter of 2024. The decrease in GAAP operating margin can be mainly attributed to the $5.4 million increase restructuring and reorganization charges between years related to CSG’s continued cost efficiency actions.
GAAP EPS for the first quarter of 2025 was $0.57, compared to $0.68 for the first quarter of 2024, with the decrease reflective of the higher restructuring and reorganization charges in 2025.
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May 7, 2025
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Non-GAAP Results: Non-GAAP operating income for the first quarter of 2025 was $51.5 million, or a non-GAAP adjusted operating margin of 19.0%, compared to $44.9 million, or a non-GAAP adjusted operating margin of 16.6% for the first quarter of 2024. The increase in non-GAAP operating margin can be mainly attributed to the cost efficiency actions taken during 2024 to optimize capacity and align resources to areas of the business with higher growth profiles.
Non-GAAP EPS for the first quarter of 2025 was $1.14, compared to $1.01 for the first quarter of 2024. The increase in non-GAAP EPS is mainly due to the higher non-GAAP operating income, discussed above, partially offset by foreign currency movements.
Balance Sheet and Cash Flows
Cash and cash equivalents as of March 31, 2025 were $136.0 million compared to $161.8 million as of December 31, 2024. CSG had net cash flows provided by (used in) operations for the first quarters ended March 31, 2025 and 2024 of $11.5 million and ($29.4) million, respectively, and had non-GAAP adjusted free cash flow (deficit) of $7.1 million and ($34.1) million, respectively.
Summary of Financial Guidance
CSG is revising its financial guidance for the full year 2025, as follows:
| As of May 7, 2025 | Previous | |
|---|---|---|
| GAAP Measures: | ||
| Revenue | No change | $1,210 - $1,250 million |
| Non-GAAP Measures: | ||
| Adjusted Operating Margin Percentage | 18.4% - 18.8% | 18.1% - 18.5% |
| EPS | $4.65 - $4.90 | $4.55 - $4.80 |
| Adjusted EBITDA | $258 - $269 million | $256 - $267 million |
| Adjusted Free Cash Flow | No change | $110 - $150 million |
For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at csgi.com.
Conference Call
CSG will host a conference call on Wednesday, May 7, 2025 at 5:00 p.m. ET, to discuss CSG’s first quarter of 2025 earnings results. The call will be carried live and archived on CSG’s website. A link to the conference call is available at http://ir.csgi.com. In addition, to reach the conference by phone, call 1-888-412-4131 and use the passcode 2327393.
Additional Information
For information about CSG, please visit CSG’s website at csgi.com. Additional information can be found in the Investor Relations section of the website.
CSG Systems International, Inc.
May 7, 2025
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About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.
Forward-Looking Statements
This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items:
• CSG derives a significant portion of its revenue from a limited number of customers, with approximately forty percent of its revenue from its two largest customers;
• Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates;
• CSG’s ability to maintain a reliable, secure computing environment;
• Continued market acceptance of CSG’s products and services;
• CSG’s ability to continuously develop and enhance products in a timely, cost-effective, technically advanced and competitive manner;
• CSG’s ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations;
• CSG’s dependency on the global telecommunications industry, and in particular, the North American telecommunications industry;
• CSG’s ability to meet its financial expectations;
• Increasing competition in CSG’s market from companies of greater size and with broader presence;
• CSG’s ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals;
• CSG’s ability to protect its intellectual property rights;
• CSG’s ability to conduct business in the international marketplace;
• CSG’s ability to comply with applicable U.S. and International laws and regulations; and
• CSG’s business may be disrupted, and its results of operations and cash flows adversely affected by a global pandemic.
This list is not exhaustive, and readers are encouraged to review the additional risks and important factors described in CSG’s reports on Forms 10-K and 10-Q and other filings made with the SEC.
For more information, contact:
John Rea, SVP, Head of Finance, Treasury, Investor Relations, and ESG Reporting
(210) 687-4409
E-mail: John.Rea@csgi.com
Davis Barker, Senior Manager, Investor Relations, and Corporate Development
(303) 884-4506
E-mail: Davis.Barker@csgi.com
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May 7, 2025
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CSG SYSTEMS INTERNATIONAL, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED
(in thousands)
| December 31, 2024 | |||||
|---|---|---|---|---|---|
| ASSETS | |||||
| Current assets: | |||||
| Cash and cash equivalents | 136,024 | $ | 161,789 | ||
| Settlement and merchant reserve assets | 274,228 | 343,235 | |||
| Trade accounts receivable: | |||||
| Billed, net of allowance of 4,152 and 3,041 | 265,174 | 266,903 | |||
| Unbilled | 87,719 | 80,173 | |||
| Income taxes receivable | 2,573 | 2,600 | |||
| Other current assets | 42,766 | 46,182 | |||
| Total current assets | 808,484 | 900,882 | |||
| Non-current assets: | |||||
| Property and equipment, net of depreciation of 137,571 and 133,514 | 63,659 | 56,595 | |||
| Operating lease right-of-use assets | 17,565 | 24,166 | |||
| Software, net of amortization of 158,338 and 154,648 | 22,480 | 19,927 | |||
| Goodwill | 319,371 | 316,041 | |||
| Acquired customer contracts, net of amortization of 137,719 and 133,279 | 36,679 | 39,377 | |||
| Customer contract costs, net of amortization of 48,008 and 44,587 | 63,294 | 60,809 | |||
| Deferred income taxes | 75,757 | 73,295 | |||
| Other assets | 11,715 | 9,595 | |||
| Total non-current assets | 610,520 | 599,805 | |||
| Total assets | 1,419,004 | $ | 1,500,687 | ||
| LIABILITIES AND STOCKHOLDERS' EQUITY | |||||
| Current liabilities: | |||||
| Current portion of long-term debt | - | $ | 7,500 | ||
| Operating lease liabilities | 5,008 | 11,067 | |||
| Customer deposits | 36,928 | 41,448 | |||
| Trade accounts payable | 31,397 | 36,370 | |||
| Accrued employee compensation | 49,319 | 67,944 | |||
| Settlement and merchant reserve liabilities | 271,750 | 341,924 | |||
| Deferred revenue | 62,683 | 54,424 | |||
| Income taxes payable | 12,177 | 7,802 | |||
| Other current liabilities | 51,492 | 46,730 | |||
| Total current liabilities | 520,754 | 615,209 | |||
| Non-current liabilities: | |||||
| Long-term debt, net of unamortized discounts of 13,071 and 12,128 | 537,554 | 530,997 | |||
| Operating lease liabilities | 23,563 | 25,020 | |||
| Deferred revenue | 25,925 | 26,469 | |||
| Income taxes payable | 2,849 | 2,732 | |||
| Deferred income taxes | 99 | 94 | |||
| Other non-current liabilities | 25,165 | 17,597 | |||
| Total non-current liabilities | 615,155 | 602,909 | |||
| Total liabilities | 1,135,909 | 1,218,118 | |||
| Stockholders' equity: | |||||
| Preferred stock, par value .01 per share; 10,000 shares authorized; zero shares issued and outstanding | - | - | |||
| Common stock, par value .01 per share; 100,000 shares authorized; 29,104 and 28,854 shares outstanding | 722 | 718 | |||
| Additional paid-in capital | 514,575 | 518,215 | |||
| Treasury stock, at cost; 41,737 and 41,583 shares | (1,203,651 | ) | (1,194,224 | ) | |
| Accumulated other comprehensive income (loss): | |||||
| Cumulative foreign currency translation adjustments | (55,467 | ) | (62,290 | ) | |
| Accumulated earnings | 1,026,916 | 1,020,150 | |||
| Total stockholders' equity | 283,095 | 282,569 | |||
| Total liabilities and stockholders' equity | 1,419,004 | $ | 1,500,687 |
All values are in US Dollars.
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CSG SYSTEMS INTERNATIONAL, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED
(in thousands, except per share amounts)
| Quarter Ended | ||||||
|---|---|---|---|---|---|---|
| March 31, 2025 | March 31, 2024 | |||||
| Revenue | $ | 299,453 | $ | 295,135 | ||
| Cost of revenue (exclusive of depreciation, shown separately below) | 154,498 | 157,887 | ||||
| Other operating expenses: | ||||||
| Research and development | 40,902 | 36,095 | ||||
| Selling, general and administrative | 62,289 | 61,722 | ||||
| Depreciation | 5,013 | 5,636 | ||||
| Restructuring and reorganization charges | 7,368 | 1,998 | ||||
| Total operating expenses | 270,070 | 263,338 | ||||
| Operating income | 29,383 | 31,797 | ||||
| Other income (expense): | ||||||
| Interest expense | (7,198 | ) | (7,506 | ) | ||
| Interest income | 1,912 | 2,616 | ||||
| Loss on debt extinguishment | (453 | ) | - | |||
| Other, net | (2,153 | ) | 558 | |||
| Total other | (7,892 | ) | (4,332 | ) | ||
| Income before income taxes | 21,491 | 27,465 | ||||
| Income tax provision | (5,361 | ) | (7,998 | ) | ||
| Net income | $ | 16,130 | $ | 19,467 | ||
| Weighted-average shares outstanding: | ||||||
| Basic | 27,815 | 28,516 | ||||
| Diluted | 28,267 | 28,797 | ||||
| Earnings per common share: | ||||||
| Basic | $ | 0.58 | $ | 0.68 | ||
| Diluted | 0.57 | 0.68 |
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CSG SYSTEMS INTERNATIONAL, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED
(in thousands)
| Quarter Ended | ||||||
|---|---|---|---|---|---|---|
| March 31, 2025 | March 31, 2024 | |||||
| Cash flows from operating activities: | ||||||
| Net income | $ | 16,130 | $ | 19,467 | ||
| Adjustments to reconcile net income to net cash provided by (used in) operating activities- | ||||||
| Depreciation | 5,013 | 5,636 | ||||
| Amortization | 12,164 | 11,309 | ||||
| Loss on debt extinguishment | 453 | - | ||||
| (Gain) loss on unrealized foreign currency transactions, net | 522 | (352 | ) | |||
| Deferred income taxes | (2,067 | ) | 7,859 | |||
| Stock-based compensation | 8,404 | 7,736 | ||||
| Subtotal | 40,619 | 51,655 | ||||
| Changes in operating assets and liabilities: | ||||||
| Trade accounts receivable, net | (4,838 | ) | (10,959 | ) | ||
| Other current and non-current assets and liabilities | (2,400 | ) | (9,827 | ) | ||
| Income taxes payable/receivable | 4,529 | (3,158 | ) | |||
| Trade accounts payable and accrued liabilities | (33,074 | ) | (59,581 | ) | ||
| Deferred revenue | 6,633 | 2,519 | ||||
| Net cash provided by (used in) operating activities | 11,469 | (29,351 | ) | |||
| Cash flows from investing activities: | ||||||
| Purchases of software, property, and equipment | (4,401 | ) | (4,774 | ) | ||
| Receipts from sale of software, property, and equipment | 152 | - | ||||
| Net cash used in investing activities | (4,249 | ) | (4,774 | ) | ||
| Cash flows from financing activities: | ||||||
| Proceeds from issuance of common stock | 769 | 866 | ||||
| Payments of cash dividends | (9,460 | ) | (9,463 | ) | ||
| Repurchases of common stock | (22,396 | ) | (17,973 | ) | ||
| Deferred acquisition payments | (314 | ) | (488 | ) | ||
| Proceeds from long-term debt | 150,625 | - | ||||
| Payments on long-term debt | (150,625 | ) | (1,875 | ) | ||
| Payments of debt financing costs | (2,258 | ) | - | |||
| Payments on financing obligations | (590 | ) | - | |||
| Settlement and merchant reserve activity | (70,211 | ) | (82,212 | ) | ||
| Net cash used in financing activities | (104,460 | ) | (111,145 | ) | ||
| Effect of exchange rate fluctuations on cash, cash equivalents, and restricted cash | 2,488 | (1,962 | ) | |||
| Net decrease in cash, cash equivalents, and restricted cash | (94,752 | ) | (147,232 | ) | ||
| Cash, cash equivalents, and restricted cash, beginning of period | 506,763 | 463,876 | ||||
| Cash, cash equivalents, and restricted cash, end of period | $ | 412,011 | $ | 316,644 | ||
| Supplemental disclosures of cash flow information: | ||||||
| Cash paid during the period for- | ||||||
| Interest | $ | 10,181 | $ | 10,898 | ||
| Income taxes | 2,964 | 3,288 | ||||
| Non-cash investing and financing activities- | ||||||
| Software, property, and equipment included in current and non-current liabilities | 11,526 | - | ||||
| Reconciliation of cash, cash equivalents, and restricted cash: | ||||||
| Cash and cash equivalents | $ | 136,024 | $ | 120,810 | ||
| Settlement and merchant reserve assets | 274,228 | 192,962 | ||||
| Restricted cash included in current and non-current assets | 1,759 | 2,872 | ||||
| Total cash, cash equivalents, and restricted cash | $ | 412,011 | $ | 316,644 |
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EXHIBIT 1
CSG SYSTEMS INTERNATIONAL, INC.
SUPPLEMENTAL REVENUE ANALYSIS
Revenue by Significant Customers: 10% or more of Revenue
| Quarter Ended | Quarter Ended | Quarter Ended | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| March 31, 2025 | December 31, 2024 | March 31, 2024 | |||||||||||||
| Amount | % of Revenue | Amount | % of Revenue | Amount | % of Revenue | ||||||||||
| Charter | $ | 57,602 | 19 | % | $ | 59,733 | 19 | % | $ | 60,849 | 21 | % | |||
| Comcast | 52,759 | 18 | % | 58,935 | 19 | % | 52,804 | 18 | % |
Revenue by Vertical
| Quarter Ended | Quarter Ended | Quarter Ended | |||||||
|---|---|---|---|---|---|---|---|---|---|
| March 31,<br><br>2025 | December 31, 2024 | March 31,<br><br>2024 | |||||||
| Broadband/Cable/Satellite | 50 | % | 51 | % | 51 | % | |||
| Telecommunications | 17 | % | 20 | % | 19 | % | |||
| All other | 33 | % | 29 | % | 30 | % | |||
| Total revenue | 100 | % | 100 | % | 100 | % |
Revenue by Geography
| Quarter Ended | Quarter Ended | Quarter Ended | |||||||
|---|---|---|---|---|---|---|---|---|---|
| March 31,<br><br>2025 | December 31, 2024 | March 31,<br><br>2024 | |||||||
| Americas | 87 | % | 84 | % | 86 | % | |||
| Europe, Middle East and Africa | 9 | % | 10 | % | 9 | % | |||
| Asia Pacific | 4 | % | 6 | % | 5 | % | |||
| Total revenue | 100 | % | 100 | % | 100 | % |
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EXHIBIT 2
CSG SYSTEMS INTERNATIONAL, INC.
DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES
Use of Non-GAAP Financial Measures and Limitations
To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP operating income, non-GAAP adjusted operating margin percentage, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP adjusted free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSG’s management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes:
• Certain internal financial planning, reporting, and analysis;
• Forecasting and budgeting;
• Certain management compensation incentives; and
• Communications with CSG’s Board of Directors, stockholders, financial analysts, and investors.
These non-GAAP financial measures are provided with the intent of providing investors with the following information:
• A more complete understanding of CSG’s underlying operational results, trends, and cash generating capabilities;
• Consistency and comparability with CSG’s historical financial results; and
• Comparability to similar companies, many of which present similar non-GAAP financial measures to investors.
Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items:
• Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles;
• The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures;
• Non-GAAP financial measures do not include all items of income and expense that affect CSG’s operations and that are required by GAAP to be included in financial statements;
• Certain adjustments to CSG’s non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSG’s financial statements in future periods; and
• Certain charges excluded from CSG’s non-GAAP financial measures are cash expenses, and therefore do impact CSG’s cash position.
CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each non-GAAP financial measure to the most directly comparable GAAP measure.
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May 7, 2025
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Non-GAAP Financial Measures: Basis of Presentation
The table below outlines the exclusions from CSG’s non-GAAP financial measures:
| Non-GAAP Exclusions | Operating Income | Adjusted Operating Margin Percentage | EPS |
|---|---|---|---|
| Transaction fees | — | X | — |
| Restructuring and reorganization charges | X | X | X |
| Executive transition costs | X | X | X |
| Acquisition-related expenses: | |||
| Amortization of acquired intangible assets | X | X | X |
| Earn-out compensation | X | X | X |
| Transaction-related costs | X | X | X |
| Stock-based compensation | X | X | X |
| Gain (loss) on debt extinguishment/conversion | — | — | X |
| Gain (loss) on acquisitions or dispositions | — | — | X |
| Unusual income tax matters | — | — | X |
CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSG’s performance and these items are excluded for the following reasons:
- Transaction fees are primarily comprised of fees paid to third-party payment processors and financial institutions and interchange fees under CSG’s payment services contracts. Transaction fees are included in revenue in CSG’s Income Statement (and not netted against revenue) because CSG maintains control and acts as principal over the integrated service provided under its payment services customer contracts. However, CSG excludes expense associated with transaction fees from the numerator and denominator in calculating its non-GAAP adjusted operating margin percentage in order to provide comparability with historical and future periods and with its peer group and competitors.
- Restructuring and reorganization charges are expenses that result from cost reduction initiatives and/or significant changes to CSG’s business, to include such things as involuntary employee terminations, changes in management structure, divestitures of businesses, facility consolidations and abandonments, and fundamental reorganizations impacting operational focus and direction. These charges are not considered reflective of CSG’s recurring business operating results. The exclusion of these items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.
- Executive transition costs include expenses incurred related to a departure of a CSG executive officer under the terms of the related separation agreement. These types of costs are not considered reflective of CSG’s recurring business operating results. The exclusion of these costs in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.
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May 7, 2025
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• Acquisition-related expenses include amortization of acquired intangible assets, earn-out compensation, and transaction-related costs. Transaction-related costs, which typically include expenses related to legal, accounting, and other professional services, are direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSG’s recurring business operating results. The total amount of acquisition-related expenses can vary significantly between periods based on the number and size of acquisition activities, previously acquired intangible assets becoming fully amortized, and ultimate realization of earn-out compensation. In addition, the timing of these expenses may not directly correlate with underlying performance of the CSG’s operations. Therefore, the exclusion of acquisition-related expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.
• Stock-based compensation results from CSG’s issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG. The exclusion of these expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSG’s results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG’s business.
- Gains and losses related to the extinguishment/conversion of debt can be as a result of the refinancing of CSG’s credit agreement and/or repurchase, conversion, or settlement of CSG’s convertible notes. These activities, to include any derivative activity related to debt conversions, are not considered reflective of CSG’s recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods.
- Gains or losses related to the acquisition or disposition of certain of CSG’s business activities are not considered reflective of CSG’s recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods.
- Unusual items within CSG’s quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.
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CSG also reports non-GAAP adjusted EBITDA and non-GAAP adjusted free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSG’s operating performance, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, acquisition-related expenses, and unusual items, such as restructuring and reorganization charges, executive transition costs, gains and losses related to the extinguishment of debt, and gains and losses on acquisitions or dispositions, as discussed above. Additionally, management uses non-GAAP adjusted free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSG’s cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP adjusted free cash flow as net cash flows from operating activities before earn-out compensation payments related to acquisitions less the purchases of software, property, and equipment.
Non-GAAP Financial Measures
Non-GAAP Operating Income and Non-GAAP Adjusted Operating Margin Percentage:
The reconciliation of GAAP operating income to non-GAAP operating income, and calculation of CSG’s non-GAAP adjusted operating margin percentage, for the indicated periods are as follows (in thousands, except percentages):
| Quarter Ended March 31, | ||||||
|---|---|---|---|---|---|---|
| 2025 | 2024 | |||||
| Non-GAAP Operating Income | ||||||
| GAAP operating income | $ | 29,383 | $ | 31,797 | ||
| Restructuring and reorganization charges (1) | 7,368 | 1,998 | ||||
| Executive transition costs | - | 352 | ||||
| Acquisition-related expenses: | ||||||
| Amortization of acquired intangible assets | 3,453 | 2,852 | ||||
| Earn-out compensation | 2,559 | - | ||||
| Stock-based compensation (1) | 8,712 | 7,869 | ||||
| Non-GAAP operating income | $ | 51,475 | $ | 44,868 | ||
| Non-GAAP Adjusted Operating Margin Percentage | ||||||
| Revenue | $ | 299,453 | $ | 295,135 | ||
| Less: Transaction fees (2) | (27,901 | ) | (25,062 | ) | ||
| Revenue less transaction fees | $ | 271,552 | $ | 270,073 | ||
| Non-GAAP adjusted operating margin percentage | 19.0 | % | 16.6 | % |
- Restructuring and reorganization charges include stock-based compensation, which is not included in the stock-based compensation line in the tables above and following, and depreciation, which has not been recorded to the depreciation line item on CSG’s Income Statement.
- Transaction fees are primarily comprised of fees paid to third-party payment processors and financial institutions and interchange fees under CSG’s payment services contracts. Transaction fees are included in revenue in CSG's Income Statement (and not netted against revenue) because CSG maintains control and acts as principal over the integrated service provided under its payment services customer contracts. However, CSG excludes expense associated with transaction fees from the numerator and denominator in calculating its non-GAAP adjusted operating margin percentage in order to provide comparability with historical and future periods and with its peer group and competitors.
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May 7, 2025
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Non-GAAP EPS:
The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts):
| Quarter Ended | Quarter Ended | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| March 31, 2025 | March 31, 2024 | |||||||||
| Amounts | EPS (4) | Amounts | EPS (4) | |||||||
| GAAP net income | $ | 16,130 | $ | 0.57 | $ | 19,467 | $ | 0.68 | ||
| GAAP income tax provision (3) | 5,361 | 7,998 | ||||||||
| GAAP income before income taxes | 21,491 | 27,465 | ||||||||
| Restructuring and reorganization charges (1) | 7,368 | 1,998 | ||||||||
| Executive transition costs | - | 352 | ||||||||
| Acquisition-related costs: | ||||||||||
| Amortization of acquired intangible assets | 3,453 | 2,852 | ||||||||
| Earn-out compensation | 2,559 | - | ||||||||
| Stock-based compensation (1) | 8,712 | 7,869 | ||||||||
| Loss on debt extinguishment | 453 | - | ||||||||
| Non-GAAP income before income taxes | 44,036 | 40,536 | ||||||||
| Non-GAAP income tax provision (3) | (11,890 | ) | (11,553 | ) | ||||||
| Non-GAAP net income | $ | 32,146 | $ | 1.14 | $ | 28,983 | $ | 1.01 |
- For the quarters ended March 31, 2025 and 2024, the GAAP effective income tax rates were approximately 25% and 29%, respectively, and the non-GAAP effective income tax rates were 27.0% and 28.5%, respectively.
- The outstanding diluted shares for the quarters ended March 31, 2025 and 2024 were 28.3 million and 28.8 million, respectively.
Non-GAAP Adjusted EBITDA:
CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for the indicated periods (in thousands, except percentages):
| Quarter Ended | ||||||
|---|---|---|---|---|---|---|
| March 31, | ||||||
| 2025 | 2024 | |||||
| GAAP net income | $ | 16,130 | $ | 19,467 | ||
| GAAP income tax provision | 5,361 | 7,998 | ||||
| Interest expense (5) | 7,198 | 7,506 | ||||
| Loss on debt extinguishment | 453 | - | ||||
| Interest income and other, net | 241 | (3,174 | ) | |||
| GAAP operating income | 29,383 | 31,797 | ||||
| Restructuring and reorganization charges (1) | 7,368 | 1,998 | ||||
| Executive transition costs | - | 352 | ||||
| Acquisition-related expenses: | ||||||
| Amortization of acquired intangible assets (6) | 3,453 | 2,852 | ||||
| Earn-out compensation | 2,559 | - | ||||
| Stock-based compensation (1) | 8,712 | 7,869 | ||||
| Amortization of other intangible assets (6) | 3,187 | 2,565 | ||||
| Amortization of customer contract costs (6) | 4,662 | 5,028 | ||||
| Depreciation (1) | 5,013 | 5,636 | ||||
| Non-GAAP adjusted EBITDA | $ | 64,337 | $ | 58,097 | ||
| Non-GAAP adjusted EBITDA as a percentage of revenue less transaction fees (2) | 23.7 | % | 21.5 | % |
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(5) Interest expense includes amortization of deferred financing costs as provided in Note 6 below.
(6) Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands):
| Quarter Ended | ||||
|---|---|---|---|---|
| March 31, | ||||
| 2025 | 2024 | |||
| Amortization of acquired intangible assets | $ | 3,453 | $ | 2,852 |
| Amortization of other intangible assets | 3,187 | 2,565 | ||
| Amortization of customer contract costs | 4,662 | 5,028 | ||
| Amortization of deferred financing costs | 862 | 864 | ||
| Total amortization | $ | 12,164 | $ | 11,309 |
Non-GAAP Adjusted Free Cash Flow:
CSG’s calculation of non-GAAP adjusted free cash flow and the reconciliation of CSG’s non-GAAP adjusted free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands):
| Quarter Ended | ||||||
|---|---|---|---|---|---|---|
| March 31, | ||||||
| 2025 | 2024 | |||||
| Cash flows from operating activities | $ | 11,469 | $ | (29,351 | ) | |
| Purchases of software, property, and equipment | (4,401 | ) | (4,774 | ) | ||
| Non-GAAP adjusted free cash flow | $ | 7,068 | $ | (34,125 | ) |
Non-GAAP Financial Measures – 2025 Financial Guidance
Non-GAAP Operating Income and Non-GAAP Adjusted Operating Margin Percentage:
The reconciliation of GAAP operating income to non-GAAP operating income, and calculation of non-GAAP adjusted operating margin percentage, as included in CSG’s 2025 full year financial guidance, is as follows (in thousands, except percentages):
| 2025 Guidance Range | ||||||
|---|---|---|---|---|---|---|
| Low Range | High Range | |||||
| Non-GAAP Operating Income | ||||||
| GAAP operating income | $ | 134,700 | $ | 145,700 | ||
| Restructuring and reorganization charges | 12,400 | 12,400 | ||||
| Acquisition-related expenses: | ||||||
| Amortization of acquired intangible assets | 13,800 | 13,800 | ||||
| Earn-out compensation | 7,900 | 7,900 | ||||
| Stock-based compensation | 34,300 | 34,300 | ||||
| Non-GAAP operating income | $ | 203,100 | $ | 214,100 | ||
| Non-GAAP Operating Margin Percentage | ||||||
| Revenue | $ | 1,210,000 | $ | 1,250,000 | ||
| Less: Transaction fees | (106,000 | ) | (111,000 | ) | ||
| Revenue less transaction fees | $ | 1,104,000 | $ | 1,139,000 | ||
| Non-GAAP adjusted operating margin percentage | 18.4 | % | 18.8 | % |
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May 7, 2025
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Non-GAAP EPS:
The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG’s 2025 full year financial guidance is as follows (in thousands, except per share amounts):
| 2025 Guidance Range | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Low Range | High Range | |||||||||
| Amounts | EPS (8) | Amounts | EPS (8) | |||||||
| GAAP net income | $ | 79,300 | $ | 2.86 | $ | 87,200 | $ | 3.13 | ||
| GAAP income tax provision (7) | 30,800 | 33,900 | ||||||||
| GAAP income before income taxes | 110,100 | 121,100 | ||||||||
| Restructuring and reorganization charges | 12,400 | 12,400 | ||||||||
| Acquisition-related expenses: | ||||||||||
| Amortization of acquired intangible assets | 13,800 | 13,800 | ||||||||
| Earn-out compensation | 7,900 | 7,900 | ||||||||
| Stock-based compensation | 34,300 | 34,300 | ||||||||
| Loss on debt extinguishment | 500 | 500 | ||||||||
| Non-GAAP income before income taxes | 179,000 | 190,000 | ||||||||
| Non-GAAP income tax provision (7) | (50,100 | ) | (53,100 | ) | ||||||
| Non-GAAP net income | $ | 128,900 | $ | 4.65 | $ | 136,900 | $ | 4.90 |
(7) For 2025, the estimated effective income tax rates for GAAP and non-GAAP purposes are both expected to be approximately 28%.
(8) The weighted-average diluted shares outstanding are expected to be approximately 28 million.
Non-GAAP Adjusted EBITDA:
CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for CSG’s 2025 full year financial guidance (in thousands, except percentages):
| 2025 Guidance Range | ||||||
|---|---|---|---|---|---|---|
| Low Range | High Range | |||||
| GAAP net income | $ | 79,300 | $ | 87,200 | ||
| GAAP income tax provision (7) | 30,800 | 33,900 | ||||
| Interest expense | 29,500 | 29,500 | ||||
| Loss on debt extinguishment | 500 | 500 | ||||
| Interest income | (5,400 | ) | (5,400 | ) | ||
| GAAP operating income | 134,700 | 145,700 | ||||
| Restructuring and reorganization charges | 12,400 | 12,400 | ||||
| Acquisition-related expenses: | ||||||
| Amortization of acquired intangible assets | 13,800 | 13,800 | ||||
| Earn-out compensation | 7,900 | 7,900 | ||||
| Stock-based compensation | 34,300 | 34,300 | ||||
| Amortization of other intangible assets | 10,700 | 10,700 | ||||
| Amortization of client contract costs | 22,600 | 22,600 | ||||
| Depreciation | 21,600 | 21,600 | ||||
| Non-GAAP adjusted EBITDA | $ | 258,000 | $ | 269,000 | ||
| Non-GAAP adjusted EBITDA as a percentage of revenue less<br><br>transaction fees (2) | 23.4 | % | 23.6 | % |
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May 7, 2025
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Non-GAAP Adjusted Free Cash Flow:
CSG’s calculation of non-GAAP adjusted free cash flow and the reconciliation of CSG’s non-GAAP adjusted free cash flow measure to cash flows from operating activities is provided below for CSG’s 2025 full year financial guidance (in thousands):
| 2025 Guidance Range | ||||||
|---|---|---|---|---|---|---|
| Low Range | High Range | |||||
| Cash flows from operating activities | $ | 122,100 | $ | 172,100 | ||
| Earn-out compensation payments | 7,900 | 7,900 | ||||
| Purchases of software, property, and equipment | (20,000 | ) | (30,000 | ) | ||
| Non-GAAP adjusted free cash flow | $ | 110,000 | $ | 150,000 |