8-K

Sprinklr, Inc. (CXM)

8-K 2021-12-09 For: 2021-12-09
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Added on April 04, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): December 9, 2021

Sprinklr, Inc.

(Exact name of registrant as specified in its charter)

Delaware 001-40528 45-4771485
(State or other jurisdiction<br>of incorporation) (Commission<br>File Number) (IRS Employer<br>Identification No.)
29 West 35th Street<br><br>7th Floor<br><br>New York, New York 10001
(Address of principal executive offices) (Zip Code)

Registrant’s Telephone Number, Including Area Code: (917) 933-7800

Not Applicable

(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading<br>Symbol Name of each exchange<br>on which registered
Class A Common stock, par value $0.00003 per share CXM The New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b-2 of this chapter).

Emerging growth company  ☒

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Item 2.02 Results of Operations and Financial Condition.

On December 9, 2021, Sprinklr, Inc. (the “Company”) issued a press release announcing its financial results for the third quarter ended October 31, 2021. A copy of the press release is furnished herewith as Exhibit 99.1 and incorporated herein by reference.

The information contained in this report, including Exhibit 99.1 attached hereto, is furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or subject to the liabilities of that section. The information shall not be deemed incorporated by reference into any other filing with the Securities and Exchange Commission made by the Company regardless of any general incorporation language in such filing, except as shall be expressly set forth by specific reference in such filing.

Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.

Exhibit No. Description of Exhibits
99.1 Press Release datedDecember9, 2021
104 Cover Page Interactive Data File (embedded within the Inline XBRL document)

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Date: December 9, 2021 Sprinklr, Inc.
By: /s/ Christopher Lynch
Christopher Lynch
Chief Financial Officer

3

Document

Sprinklr Announces Third Quarter Fiscal 2022 Results

•Q3 Total Revenue of $127.1 million, up 32% year-over-year

•Q3 Subscription Revenue up 29% year-over-year

•RPO up 29% year-over-year1

•80 $1 million customers, up 29% year-over-year2

NEW YORK, New York--December 9, 2021--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third quarter ended October 31, 2021.

“This is our fourth consecutive quarter of accelerating revenue growth and we couldn't be more pleased with our team's relentless focus on our customers. The most iconic enterprise brands continue to validate that the rise of Unified-CXM is inevitable. And only a platform designed with industry leading AI can solve their most complex problems. Sprinklr is well-positioned to become the strategic partner brands need to unify customer experiences across channels, teams, markets and products for a truly unified experience,” said Ragy Thomas, Sprinklr Founder and CEO.

Third Quarter Fiscal 2022 Financial Highlights

•Revenue: Total revenue for the third quarter was $127.1 million, up from $96.3 million one year ago, an increase of 32% year-over-year. Subscription revenue for the third quarter was $109.9 million, up from $85.0 million one year ago, an increase of 29% year-over-year.

•Operating (Loss) Income and Margin: Third quarter operating loss was $26.3 million, compared to operating loss of $15.3 million one year ago. Non-GAAP operating loss was $13.5 million, compared to non-GAAP operating income of $8.1 million one year ago. For the third quarter, GAAP operating margin was (21)% and non-GAAP operating margin was (11)%.

•Net (Loss) Income Per Share: Third quarter net loss per share was $0.11, compared to net loss per share of $0.21 in the third quarter of fiscal year 2021. Non-GAAP net loss per share for the third quarter was $0.06, compared to non-GAAP net income per share of $0.02 in the third quarter of fiscal year 2021.

•Cash, Cash Equivalents and Marketable Securities: Total cash, cash equivalents and marketable securities as of October 31, 2021 was $541.5 million.

Financial Outlook

Sprinklr is providing the following guidance for the fourth fiscal quarter ending January 31, 2022:

•Subscription revenue between $113 million and $115 million.

•Total revenue between $129 million and $131 million.

•Non-GAAP operating loss between $21 million and $23 million.

•Non-GAAP net loss per share between $0.08 and $0.09, assuming 260 million weighted average shares outstanding.

1 RPO, or remaining performance obligations, represents contracted revenues that had not yet been recognized, and include deferred revenues and amounts that will be invoiced and recognized in future periods.

2 $1 million customers represents our customers with greater than or equal to $1 million in subscription revenue on a trailing 12-month basis.

Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2022:

•Subscription revenue between $423 million and $425 million.

•Total revenue between $486 million and $488 million.

•Non-GAAP operating loss between $48 million and $50 million.

•Non-GAAP net loss per share between $0.30 and $0.31, assuming 195 million weighted average shares outstanding.

Non-GAAP Financial Measures

This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit and non-GAAP gross margin, non-GAAP operating (loss) income and non-GAAP operating margin, non-GAAP net (loss) income, non-GAAP net income (loss) per share, basic and diluted, and free cash flow. We define these non-GAAP financial measures as the respective GAAP measures, excluding, as applicable, stock-based compensation expense-related charges and amortization of acquired intangible assets. We believe that it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods. The principal limitation of these non-GAAP financial measures is that they exclude significant expenses that are required by GAAP to be recorded in Sprinklr’s financial statements. In addition, they are subject to inherent limitations, as they reflect the exercise of judgment by Sprinklr’s management about which expenses are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP.

Sprinklr has not reconciled its expectations as to non-GAAP operating loss, or as to non-GAAP net loss per share, to their most directly comparable GAAP measures as a result of the high variability, complexity and low visibility with respect to the charges excluded from these non-GAAP measures; in particular, the measures and effects of stock-based compensation expense specific to equity compensation awards that are directly impacted by unpredictable fluctuations in our stock price. We expect the variability of the above charges to have a significant, and potentially unpredictable, impact on our future GAAP financial results. Accordingly, reconciliation is not available without unreasonable effort, although it is important to note that these factors could be material to Sprinklr’s results computed in accordance with GAAP.

Conference Call Information Sprinklr will host a conference call today, December 9, 2021, to discuss third quarter fiscal 2022 financial results, as well as the fourth quarter and full year fiscal 2022 outlook, at 5:00 p.m. Eastern Time, 2:00 p.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13724727. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.

About Sprinklr Inc. Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Forward-Looking Statements This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the fourth quarter and full year fiscal 2022, our growth strategy and the ability of our platform to deliver a unified experience to address our customers’ demands. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking

statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is new and rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; our business and results of operations may be materially adversely affected by the ongoing COVID-19 pandemic or other similar outbreaks; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the quarter ended July 31, 2021, filed with the SEC on September 10, 2021, under the caption “Risk Factors”, and in other filings that we make from time to time with the SEC, including our Quarterly Report on Form 10-Q for the quarter ended October 31, 2021. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management's good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Investor Relations: ir@sprinklr.com

Media & Press: PR@sprinklr.com

Sprinklr, Inc.
Condensed Consolidated Balance Sheets
(in thousands, except per share data)
(unaudited)
October 31,<br>2021 January 31,<br>2021
Assets
Current assets
Cash and cash equivalents $ 522,386 $ 68,037
Marketable securities 19,111 212,652
Accounts receivable, net of allowance for doubtful accounts of $3.0 million and<br><br>$3.2 million, respectively 103,579 116,278
Prepaid expenses and other current assets 96,807 95,819
Total current assets 741,883 492,786
Property and equipment, net 13,441 9,011
Goodwill and other intangible assets 50,778 47,427
Other non-current assets 38,608 36,669
Total assets $ 844,710 $ 585,893
Liabilities and stockholders’ equity
Liabilities
Current liabilities
Accounts payable $ 11,055 $ 16,955
Accrued expenses and other current liabilities 78,234 63,170
Deferred revenue 221,918 221,439
Total current liabilities 311,207 301,564
Senior subordinated secured convertible notes 78,848
Deferred revenue less current portion 11,854 19,873
Deferred tax liability, long-term 869 869
Other liabilities, long-term 2,366 2,006
Total liabilities 326,296 403,160
Stockholders’ equity
Convertible preferred stock 424,992
Class A common stock 2
Class B common Stock 6
Common stock 4
Treasury stock (23,831) (23,831)
Additional paid-in capital 960,697 122,061
Accumulated other comprehensive (loss) income (5) 787
Accumulated deficit (418,455) (341,280)
Total stockholders’ equity 518,414 182,733
Total liabilities and stockholders’ equity $ 844,710 $ 585,893
Sprinklr, Inc.
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Condensed Consolidated Statements of Operations
(in thousands, except per share data)
(Unaudited)
Three Months Ended October 31, Nine Months Ended October 31,
2021 2020 2021 2020
Revenue:
Subscription $ 109,941 $ 85,040 $ 310,020 $ 249,507
Professional services 17,115 11,292 46,708 33,311
Total revenue: 127,056 96,332 356,728 282,818
Costs of revenue:
Costs of subscription (1) 22,835 19,392 66,228 55,645
Costs of professional services (1) 15,865 10,831 41,520 33,334
Total costs of revenue 38,700 30,223 107,748 88,979
Gross profit 88,356 66,109 248,980 193,839
Operating expenses:
Research and development (1) 16,621 10,394 44,836 26,874
Sales and marketing (1)(2) 76,191 45,228 207,079 137,060
General and administrative (1) 21,833 25,768 63,364 48,234
Total operating expenses 114,645 81,390 315,279 212,168
Operating loss (26,289) (15,281) (66,299) (18,329)
Other expense, net (1,119) (2,587) (4,744) (5,949)
Loss before provision for income taxes (27,408) (17,868) (71,043) (24,278)
Provision for income taxes 1,823 1,100 6,132 2,888
Net loss $ (29,231) $ (18,968) $ (77,175) $ (27,166)
Net loss per share attributable to Class A and Class B common stockholders, basic and diluted $ (0.11) $ (0.21) $ (0.44) $ (0.31)
Weighted average shares used in computing net loss per share attributable to Class A and Class B common stockholders, basic and diluted 255,195 91,672 174,497 88,428

(1) Includes stock-based compensation expense, net of amounts capitalized, as follows:

Three Months Ended October 31, Nine Months Ended October 31,
2021 2020 2021 2020
(in thousands)
Costs of subscription $ 589 $ 338 $ 1,411 $ 856
Costs of professional services 889 422 1,911 876
Research and development 2,186 1,823 4,915 2,910
Sales and marketing 4,997 4,889 13,963 8,994
General and administrative 3,760 15,834 15,753 19,077
Stock-based compensation expense, net of amounts capitalized $ 12,421 $ 23,306 $ 37,953 $ 32,713

(2) Includes amortization of acquired intangible assets as follows:

Three Months Ended October 31, Nine Months Ended October 31,
2021 2020 2021 2020
(in thousands)
Sales and marketing $ 116 $ 82 $ 280 $ 543
Total amortization of acquired intangible assets $ 116 $ 82 $ 280 $ 543
Sprinklr, Inc.
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Condensed Consolidated Statements of Cash Flows
(in thousands)
(Unaudited)
Nine months ended October 31,
2021 2020
Cash flow from operating activities:
Net loss $ (77,175) $ (27,166)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization expense 5,638 4,248
Bad debt expense 47 427
Stock-based compensation expense 37,953 32,713
Non-cash interest paid in kind and discount amortization 3,266 3,494
Deferred income taxes 1 130
Other noncash items, net (1,187) (149)
Changes in operating assets and liabilities:
Accounts receivable 12,741 22,819
Prepaid expenses and other current assets (1,104) (1,837)
Other noncurrent assets (1,817) 5,182
Accounts payable (5,774) 586
Accrued expenses and other current liabilities 16,413 (335)
Deferred revenue (7,132) (24,235)
Other liabilities 197 (103)
Net cash (used in) provided by operating activities (17,933) 15,774
Cash flow from investing activities:
Purchases of marketable securities (61,758) (170,035)
Sales of marketable securities 56,652
Maturities of marketable securities 197,555
Purchases of property and equipment (5,197) (2,078)
Capitalized internal-use software (4,150) (2,504)
Acquisitions, net of cash acquired (3,625)
Net cash provided by (used in) investing activities 179,477 (174,617)
Cash flow from financing activities:
Proceeds from issuance of common stock upon initial public offering, net of underwriting discounts, commissions and other offering costs 275,974
Proceeds from issuance of convertible preferred stock, net of issuance costs 191,752
Proceeds from Senior subordinated secured convertible notes 73,425
Proceeds from issuance of stock warrants 7,639
Proceeds from short-term borrowings 49,973
Repayments of short term borrowings (49,973)
Payments of debt and equity issuance costs (160)
Proceeds from issuance of common stock upon exercise of stock options 17,891 13,375
Net cash provided by financing activities 293,865 286,031
Effect of exchange rate fluctuations on cash and cash equivalents (1,060) (251)
Net change in cash and cash equivalents 454,349 126,937
Cash and cash equivalents at beginning of period 68,037 10,470
Cash and cash equivalents at end of period $ 522,386 $ 137,407
Sprinklr, Inc.
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Reconciliation of Non-GAAP Measures
(in thousands)
(Unaudited)
Three Months Ended October 31, Nine Months Ended October 31,
2021 2020 2021 2020
Non-GAAP gross profit:
GAAP gross profit $ 88,356 $ 66,109 $ 248,980 $ 193,839
Stock-based compensation expense-related charges (1) 1,478 760 3,434 1,732
Non-GAAP gross profit $ 89,834 $ 66,869 $ 252,414 $ 195,571
Gross margin 70 % 69 % 70 % 69 %
Non-GAAP gross margin 71 % 69 % 71 % 69 %
Non-GAAP operating (loss) income:
GAAP operating loss $ (26,289) $ (15,281) $ (66,299) $ (18,329)
Stock-based compensation expense-related charges (2) 12,647 23,306 39,371 32,713
Amortization of acquired intangible assets 116 82 280 543
Non-GAAP operating (loss) income $ (13,526) $ 8,107 $ (26,648) $ 14,927
Non-GAAP net (loss) income and net (loss) income per share:
GAAP net loss: $ (29,231) $ (18,968) $ (77,175) $ (27,166)
Stock-based compensation expense-related charges (2) 12,647 23,306 39,371 32,713
Amortization of acquired intangible assets 116 82 280 543
Non-GAAP net (loss) income $ (16,468) $ 4,420 $ (37,524) $ 6,090
Less: amounts allocated to participating securities (2,526) (3,535)
Non-GAAP net (loss) income attributable to Class A and <br>Class B common stockholders $ (16,468) $ 1,894 $ (37,524) $ 2,555
Weighted-average shares outstanding used in computing net (loss) income per share attributable to Class A and Class B common stockholders - basic 255,195 91,672 174,497 88,428
Non-GAAP net (loss) income per common share attributable to Class A and Class B common stockholders $ (0.06) $ 0.02 $ (0.22) $ 0.03
Free cash flow:
Net cash (used in) provided by operating activities $ (1,074) $ (7,675) $ (17,933) $ 15,774
Purchase of property and equipment (1,334) (492) (5,197) (2,078)
Capitalized internal-use software (1,669) (958) (4,150) (2,504)
Free cash flow $ (4,077) $ (9,125) $ (27,280) $ 11,192

(1) Includes $0.1 million of employer payroll tax related to stock-based compensation expense for the nine months ended October 31, 2021.

(2) Includes $0.2 million and $1.4 million of employer payroll tax related to stock-based compensation expense for the three and nine months ended October 31, 2021, respectively.