Earnings Call Transcript
DOCUSIGN, INC. (DOCU)
Earnings Call Transcript - DOCU Q3 2025
Operator, Operator
Greetings and welcome to the Docusign Q3 Fiscal 2025 Earnings Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. As a reminder, this conference is being recorded. It is now my pleasure to introduce you to your host, Heather Harwood, Head of Investor Relations. Thank you, Heather. You may begin.
Heather Harwood, Head of Investor Relations
Thank you, operator. Good afternoon and welcome to Docusign's Q3 fiscal 2025 earnings call. Joining me on today's call are Docusign's CEO, Allan Thygesen; and CFO, Blake Grayson. The press release announcing our third quarter fiscal 2025 results was issued earlier today and is posted on our Investor Relations website along with a published version of our prepared remarks. Before we begin, let me remind everyone that some of our statements on today's call are forward-looking. We believe our assumptions and expectations related to these forward-looking statements are reasonable, but they are subject to known and unknown risks and uncertainties that may cause our actual results or performance to be materially different. In particular, our expectations regarding the pace of product innovation and factors affecting customer demand are based on our best estimates at this time and are therefore subject to change. Please read and consider the risk factors in our filings with the SEC together with the content of this call. Any forward-looking statements are based on our assumptions and expectations to date, and except as required by law, we assume no obligation to update these statements in light of future events or new information. During this call, we will present GAAP and non-GAAP financial measures. In addition, we provide non-GAAP weighted-average share counts and information regarding free cash flows and billings. These non-GAAP measures are not intended to be considered in isolation from, a substitute for, or superior to our GAAP results. We encourage you to consider all measures when analyzing our performance. For information regarding our non-GAAP financial information, the most directly comparable GAAP measures, and a quantitative reconciliation of those figures, please refer to today's earnings press release, which can be found on our website at investor.docusign.com. I'd now like to turn the call over to Allan.
Allan Thygesen, CEO
Thank you, Heather, and good afternoon, everyone. In Q3, we delivered powerful new innovation for customers, highlighted by new capabilities for the Docusign Intelligent Agreement Management or IAM platform. We also continued to drive improved performance and maintained greater efficiency in our core business. Q3 revenue was $755 million, up 8% year-over-year. Fundamentals across the core business improved, continuing the recent trends. Dollar net retention increased to 100% in Q3, up from its low of 98% in Q4 fiscal 2024. Increases in customer usage and utilization combined with our ongoing focus on gross retention drove dollar net retention improvement. We also saw sustained momentum in new customer growth at 11% year-over-year to 1.6 million customers. In addition, we produced strong profitability with 29.6% non-GAAP operating margins, up from 26.8% in Q3 fiscal 2024, evidence of our commitment to improving efficiency while making the needed investments to re-accelerate growth. As we move forward, we've set our sights on delivering transformational value for our customers with the Docusign IAM platform. We recognize that it is early days in the multi-year IAM journey, but we believe we have taken strong initial steps on the path towards our aspiration to achieve sustainable long-term double-digit growth. Our Q3 results demonstrate continued progress across our three strategic pillars. Accelerating product innovation, strengthening our omnichannel go-to-market capabilities, and increasing operating efficiency. Starting with innovation, we enhanced the IAM platform across three fronts. Launching several new capabilities, expanding availability to more regions, and enabling department-level deployments for enterprise customers. These releases help customers of all sizes cut into the staggering $2 trillion in global economic value lost each year to inefficient agreement management. Within just a few months of closing the Lexion acquisition, we've built Lexion's AI capabilities into the IAM platform, including the ability to surface insights from a more extensive array of agreement types in Docusign Navigator. Navigator is a core capability of the IAM platform, acting as a system of record where customers can import, store, manage, search, and use AI to analyze agreements from multiple sources. In Q3, we further enhanced Navigator by adding third-party document imports from partners, including Box, Dropbox, Google Drive, Microsoft OneDrive, and SharePoint. In addition, we launched an upgraded search experience that includes predictive typeahead functionality, more filters, and the ability to export results. We also expanded the availability of IAM to more geographies. In early October, IAM with Docusign Maestro, our automated agreement workflow builder, shipped to all regions where Docusign operates, including North America, Latin America, EMEA, and most countries in APAC. Also, just this week, we released new AI features in Navigator across five major markets, Australia, Canada, France, Germany, and the UK. In these countries, we've created AI models that meet local regulatory and compliance requirements. In November, we began making IAM available for department-level use cases for enterprise customers. This begins the multi-year journey toward delivering enterprise-wide IAM deployments, which will eventually include more sophisticated access controls and compliance management, more complex agreement workflows, and even greater breadth and depth of third-party integrations. This measured rollout allows us to fine-tune our product development and go-to-market execution based on customer feedback. Part of our evolution into a platform company is supporting a dynamic community of developers, builders, and partners to create new solutions that extend the capabilities of our IAM platform. Just two weeks ago, at Docusign Discover, we showcased IAM integrations with Microsoft, SAP, and Workday and introduced a suite of developer tools, Docusign for Developers, that our partners will use to build apps powered by the IAM platform. Partners can share their apps in the Docusign App Center. With Docusign CLM, we continue to invest in innovation for customers with complex agreement management needs. In Q3, we incorporated Lexion's AI-assisted contract review and launched document markup in Microsoft Word documents into CLM, allowing customers to quickly review and edit contracts. We also released a powerful new Docusign Connector for SAP Ariba, which speeds up the source-to-pay agreement process for procurement and expands on our SAP partnership. For the fifth consecutive year, Docusign CLM has been named a leader in Gartner's Magic Quadrant for CLM. Gartner says Docusign is in a strong position for both influencing the market and securing a place for consideration on prospective customers' evaluation shortlists. CLM is a powerful application for customers with sophisticated workflows and remains a fast-growing part of our business. In short, we have reignited Docusign's culture of innovation with a robust product roadmap, faster product releases, and a commitment to supporting a thriving developer ecosystem. Now let's turn to the second strategic pillar, our omnichannel go-to-market. In Q3, we accelerated the rollout of Docusign IAM and gained traction with small and mid-sized customers in the United States, Canada, and Australia. Early sales momentum has outpaced our expectations. In Q3, we closed more than 10 times as many IAM deals as we did in Q2, with deal volume increasing every month in the quarter. 80% of our reps eligible to sell IAM in the initial launch markets have closed three or more deals, and nearly 60% have sold six or more. Equally encouraging is the strong customer engagement with the IAM platform. Time to live is remarkably quick, slightly faster than eSignature and we also see customers increasing their usage of IAM applications, particularly Navigator, each month they are live on the platform. The speed and ease of adoption strengthen our ability to market IAM to hundreds of thousands of customers through our direct sales force. Our customers can seamlessly upgrade to IAM when they renew their contracts and quickly begin to transform how they manage their agreements. As an example of customer success, KPC Private Funds, which connects wealth management firms with alternative investment opportunities, has slashed its client onboarding time by 70% using Maestro and anticipates reducing onboarding time by 90%. Royal Neighbors of America, a life insurance company, will use Maestro to accelerate new member application processing and customer service workflows across multiple parts of its business, replacing a manual code-based process with a flexible self-service workflow. Employee engagement platform Catchafire is using Docusign IAM for Sales and its Salesforce integration to streamline contract creation and create an agreement repository. Another top priority has been evolving our self-serve capability. Self-serve investments led to a year-over-year acceleration in digital revenue growth in Q3 versus Q2. During the quarter, we improved our upsell capabilities making it easier for digital customers to upgrade their plans, leading to larger-than-anticipated revenue expansion. We also made additional add-on products available online like multi-channel delivery, including SMS and WhatsApp as well as ID verification. We will continue to improve how customers discover, try, use, and buy our products digitally, enabling greater scale and efficiency across our business. Also, as we begin to deploy IAM at the department level with enterprises, we'll build on the existing use case breadth already deployed by larger customers through our direct and partner channels. Cox Automotive, the parent company of AutoTrader and Kelley Blue Book, is executing 55% more contracts per month by deploying Docusign CLM to streamline workflows, simplify negotiations and automate reviews of standard contract clauses. CLM enables Cox to execute agreements 31% faster, radically accelerating its time to revenue. IKEA Portugal has reduced new employee onboarding time by managing employee-related contracts digitally instead of on paper. In addition to eSignature, IKEA Portugal has adopted both Docusign ID Verification for EU Qualified and Identity Wallet, enabling them to easily and efficiently use the EU's most secure form of digital signature, the Qualified Electronic Signature. United Airlines has accelerated the onboarding process for new hires from weeks to days by using our integration with ServiceNow in its HR organization. In closing, we're pleased with our strong execution as we rapidly innovate the IAM platform. I am excited about the significant opportunity to deliver value for our customers by transforming how the world manages agreements. And I'm proud of the way we're strategically investing in the future while maintaining the improvements we've made to overall profitability. When I joined Docusign, we had a vision that our position as the world's leading and most trusted electronic signature company created a unique opportunity to help customers address the entire end-to-end agreement process. I want to thank the entire Docusign team for embracing this challenge and bringing so much energy, enthusiasm, and customer focus to this mission. Docusign is gaining momentum in our first steps in a multi-year transformation, and we're optimistic about the long-term future ahead. With that I'll turn it over to Blake to further discuss our results.
Blake Grayson, CFO
Thanks, Allan, and good afternoon, everyone. We delivered another strong quarter in Q3. Our business showed improvements as we executed against our three strategic pillars. Accelerating product innovation, strengthening our omnichannel go-to-market capabilities, and increasing operating efficiency. In addition to demonstrating an improving core business, during our first full quarter since the late Q2 IAM platform launch, we saw encouraging signs of early traction with growing IAM deal volumes and customer engagement. Q3 total revenue was $755 million and subscription revenue was $735 million, both up 8% year-over-year. Billings were $752 million, up 9% year-over-year. Early renewals drove approximately one-third of the billings outperformance, with the remainder coming from better retention performance, digital growth, and early IAM contributions. As a reminder, quarter-to-quarter billings can fluctuate due to the timing of deals. The dollar net retention rate improved to 100% in Q3, up from 99% in Q2 and up two points from the historical low of 98% in Q4 fiscal 2024. This represents substantial progress in our focus on stabilizing the core business and I'm proud of our team's work to improve customer retention. We believe we have a large remaining opportunity to improve retention as we better align our product and go-to-market motions with customer needs. As we look into Q4, we expect dollar net retention to be flat to up slightly. Continued year-over-year improvements in usage, utilization, and customer growth further supported positive business trends in Q3. Usage trends, once again, showed modest improvements. The volume of envelopes sent increased year-over-year for the fourth consecutive quarter. Also, consumption, a measure of utilization, continued to improve year-over-year, particularly in verticals like insurance, technology, and healthcare. We continued to see consistent growth in new customer acquisition. In Q3, total customers grew 11% year-over-year to 1.6 million. This continued momentum in customer growth underscores the importance of investing in multiple routes to market across segments and geographies. Moreover, our customer base's unique breadth and scale create a solid foundation for future adoption of the IAM platform. The number of large customers spending over $300,000 annually increased both year-over-year and quarter-over-quarter to 1,075 in Q3. In addition, investments in our self-service motion continue to deliver results, and in Q3, digital revenue growth accelerated from Q2. We continue to invest in PLG programs to improve self-service experiences, such as self-service plan upgrades, which helped drive results during the quarter. International revenue represented 28% of total revenue and grew 14% year-over-year. Our global expansion strategy is an important component of our long-term vision and we are optimistic about the continued growth opportunities in our international markets, especially as the IAM platform becomes available outside of North America. As Allan mentioned, we are seeing early signs that customers appreciate the value and opportunity that the IAM platform presents for their businesses. Many companies struggle to untap the full value of their extensive agreement inventory and IAM provides the tools and intelligence to unlock the insights and opportunities in those agreements. IAM deal volume grew rapidly from Q2 into Q3 as our go-to-market teams have embraced the opportunity, with 80% of eligible reps closing at least three IAM deals in Q3. Beginning in November, we launched IAM in some international small and mid-sized customer segments and are just beginning to embrace departmental opportunities in our enterprise segments as well. It will take time to continue ramping IAM throughout fiscal year 2026 and driving adoption in the years to come, but early signals have been promising, and we are just getting started. Turning to the financials, our focus on operating efficiency yielded strong results this quarter. Non-GAAP gross margin for Q3 was 82.5%, slightly lower than the prior year's 83.0% due to the impacts of additional cloud migration costs. As previously mentioned, gross margins have been impacted this year due to the ongoing cloud infrastructure migration resulting in some additional expenses associated with this transition. We expect a slightly larger gross margin impact in fiscal year 2026 as we complete the bulk of that migration next year before easing in fiscal year 2027 and beyond. Non-GAAP operating income for Q3 was $223 million, up 19% year-over-year, resulting in a 29.6% operating margin. Q3 operating margin was up nearly 300 basis points versus last year and significantly improved over the 22.8% operating margin from two years ago. As mentioned during last quarter's earnings call, Q3 operating margins declined versus Q2 fiscal 2025 due to both the approximately 150 basis point margin benefit from one-time items highlighted last quarter, and slightly from our investments to support the IAM launch and rollout. We are pleased with the overall improvement in profitability versus last year and will continue to balance overall efficiency while making critical investments in areas like R&D. We ended Q3 with 6,705 employees versus 6,945 last year, down approximately 3%, reflecting our disciplined approach to resource allocation. We continue to take a measured approach to hiring to support our strategic initiatives, including R&D, PLG and the Lexion acquisition. While headcount has increased since Q1 of fiscal 2025, we are thoughtful about how and where we add talent. Q3 was another strong quarter for cash flow. We delivered $211 million of free cash flow, a 28% margin. Our free cash flow yield improved from Q2, which was better-than-expected, driven by increased collections efficiency and higher in-quarter billings. For the full fiscal year, we expect that our free cash flow margin will approximately match our full-year non-GAAP operating margin. Our balance sheet remains strong, closing the quarter with $1.1 billion in cash, cash equivalents and investments. We have no debt on the balance sheet. This financial stability combined with consistent free cash flow generation enables us to invest in the business while also returning capital to shareholders opportunistically. In Q3, we repurchased $173 million of stock through share buybacks, effectively redeploying the bulk of our quarterly free cash flow generation back to shareholders. We have $770 million remaining under our current repurchase authorization, and we expect to continue to opportunistically repurchase shares as part of our capital allocation strategy. During the quarter, we also used $51 million in cash to pay taxes due on RSU settlements, reducing the dilutive impact of our equity programs. Regarding the cost of our equity programs, our Q3 stock compensation expense as a percentage of revenue dropped approximately 250 basis points from the prior year. We expect to continue to reduce our stock compensation expense as a percentage of revenue in fiscal year 2026, partly as we shift some roles to predominantly cash compensation versus equity. Non-GAAP diluted EPS for Q3 was $0.90, an $0.11 per share improvement from $0.79 last year. GAAP diluted EPS was $0.30 versus $0.19 last year. With that, let me turn to guidance. For the fourth quarter and fiscal year 2025 we expect total revenue of $758 million to $762 million in Q4 or a 7% year-over-year increase at the midpoint, and $2.959 billion to $2.963 billion for fiscal 2025 or a 7% year-over-year increase at the midpoint. Of this, we expect subscription revenue of $741 million to $745 million in Q4 or a 7% year-over-year increase at the midpoint and $2.885 billion to $2.889 billion for fiscal 2025 or a 7% year-over-year increase at the midpoint. For billings, we expect $870 million to $880 million in Q4 or a 5% growth rate year-over-year at the midpoint and $3.056 billion to $3.066 billion for fiscal 2025 or growth of 5% year-over-year at the midpoint. As a reminder, we had a strong Q4 of fiscal 2024 with 13% year-over-year billings growth partially driven by early renewal strength that creates a hard year-over-year comparison. We expect non-GAAP gross margin to be 81.0% to 82.0% for Q4 and 81.9% to 82.1% for fiscal 2025. We expect non-GAAP operating margin to reach 27.5% to 28.5% for Q4 and 29.5% to 29.7% for fiscal 2025. We expect non-GAAP fully diluted weighted average shares outstanding of 209 million to 214 million for Q4 and 210 million to 212 million for fiscal 2025. In closing, in Q3, we made continued progress toward strengthening the IAM platform vision and improving the performance of our core business. We also maintained our focus on operating efficiency and produced strong non-GAAP operating profit and free cash flow. Looking forward from this foundation, we remain energized by our strategic roadmap as we continue to roll out additional capabilities to the IAM platform, scale more effectively across customer segments and geographies, and deepen relationships with our customers and partners. We remain in the early stages of bringing our vision to life and we believe that consistent execution will drive innovation for our customers, empower our employees, and deliver long-term value to our shareholders. That concludes our prepared remarks. With that, operator, let's open up the call for questions.
Operator, Operator
Thank you. We will now be conducting a question-and-answer session. Thank you. Our first question comes from the line of Jake Roberge with William Blair. Please proceed.
Jake Roberge, Analyst
Hey, thanks for taking the questions and great to see both revenue and billings start to reaccelerate. Can you help us understand how much of that reacceleration is being driven by the stabilization in your core versus the momentum that you're starting to see with IAM? And then I understand the tough billings comp during the fourth quarter, but how sustainable do you think that type of performance is?
Allan Thygesen, CEO
Yes. Blake, you want to take that?
Blake Grayson, CFO
Sure. So thanks for the question. So on core versus IAM the predominant driver is the core and that's just really because of the evolution of IAM and it's so early. So you heard in the prepared remarks really pleased with the Q3 billings performance. Early was the largest driver that was about a third of it. And the remaining three components that drove the remaining, sorry, the remaining two-thirds, there were three components to it, better retention in the core business and just making continued improvements there. We also saw accelerating growth in digital sites upgrades and usage and that's also in our core business. And then the third driver, which is the smallest of the three was the better than expected IAM bookings. Now it's the smallest of the three, but that's just a function of the evolution of the timing of IAM. This is the very first full quarter we've had in IAM launched in a single customer segment in North America. And so it's going to take time for that to evolve, but still really excited about the contribution that we see hopefully had for IAM.
Jake Roberge, Analyst
Yeah, that's helpful. It was obviously great to hear IAM saw the 10x sequential increase in adoption. Can you talk about what's different about IAM versus what you've previously done with CLM and just why that product has been able to sell so much faster than what CLM was previously able to?
Allan Thygesen, CEO
I will address that. CLM is designed for large enterprises with complex B2B focused and negotiated agreement workflows, and it remains our primary offering for that customer segment. However, there is a vast array of agreement types not catered to by CLM systems, including various business-to-consumer workflows, employment-related processes, and simpler B2B workflow automation. Traditionally, CLM systems have been utilized mainly by legal departments and a handful of sales or purchasing operations staff, rather than a wider audience of frontline sellers, buyers, or recruiters. Our objective with IAM is to broaden accessibility. Additionally, CLM typically targets larger companies that can handle the necessary investment for setup, training, and integration. IAM, on the other hand, provides immediate value to a more extensive range of companies, as we've launched it for the commercial segment, which includes firms with around 50 to 2000 employees. These companies face significant agreement challenges that have largely gone unaddressed in the enterprise software market. We're observing strong adoption; it's a productive sales discussion for our team, and it quickly integrates into these organizations, fostering organic growth. While it is still early days and we are now introducing it to markets beyond North America and Australia, as well as into enterprise level departmental workflows, it complements CLM well. We will continue to market CLM as our enterprise-grade solution for intricate B2B negotiation workflows. Furthermore, I want to mention that the CLM system is benefiting from innovations related to IAM. For instance, there have been substantial enhancements to integrations with our e-signature products, and the Navigator, our intelligent repository, is now available to CLM customers. A range of IAM features, which you will hear more about in future calls, will also be rolled out shortly to CLM customers, ensuring they benefit from our ongoing investment and innovation related to IAM.
Jake Roberge, Analyst
Very helpful. Thanks for taking the questions and congrats on the great results.
Operator, Operator
Thank you. Our next question comes from the line of Tyler Radke with Citi. Please proceed.
Tyler Radke, Analyst
Yes. Thanks for taking the question. Question on the go-to-market side. You talked about how Paula Hansen's really hit the ground running since joining in August. But what where do you kind of see the biggest opportunity with some of her focus areas heading into next year, be it the ELA motion and IAM attach. And just give us a sense for how you're thinking about kind of changes as you're going through the planning process for FY'26 here?
Allan Thygesen, CEO
Yes, thank you for the question. Paula has truly made an impressive start. I am very pleased with IAM and the entire leadership team in having her lead our essential sales and partnership organizations. Looking a year ahead, much of our IAM opportunity is in the commercial segment, partly because we launched it six months earlier and it's well-suited for that market. The enterprise segment involves a longer sales cycle and more integration, so we have additional work to do both in terms of product development and go-to-market strategy. However, we are committed to building our enterprise opportunities, which we believe ultimately hold the greatest potential. We will start with departmental level deployments, which we've just begun, and over the next year, we plan to develop the capability for comprehensive enterprise deployments. Paula is dedicated to the entire go-to-market process, including enterprise marketing, presales, sales, sales enablement, and post-sale support. This approach goes beyond Docusign alone, involving collaboration with our system integrator partners, distributors, and resellers. It represents an evolution of our model. We already have a strong engagement model with enterprises, selling to most large organizations in the US and internationally. Over 85% of the Fortune 500 companies currently use Docusign, giving us a solid foundation and established expansion strategy. Nonetheless, we need to continue growing and maturing to effectively sell a comprehensive platform solution at the company-wide level. That is a key reason for bringing Paula on board, as she will help us enhance that capability, and our entire team is focused on developing our ability to meet this opportunity.
Tyler Radke, Analyst
Great. And a follow-up for Blake. Just as we think about the margin opportunity, it sounds like there are some incremental costs here, whether it's the recent hires, investments into IAM and particularly around AI and some of the cash compensation. What are the additional levers that you see for efficiency going forward? And how should we think about margins heading into next year?
Blake Grayson, CFO
Sure. I'll try to take a stab at this. From a high level, I'm really pleased with the progress we've made in the last one to two years. Our operating margin in the third quarter was up nearly 300 basis points from a year ago. That's up more than double from where we were two years ago. I'm happy that we're raising our operating margin guidance for Q4 and we're maintaining that same year-over-year improvement or actually slightly more in Q4 than we saw in Q3. So I'm really proud of the team for that. We're always looking for efficiency and productivity gains. But right now, what I'm most excited about as far as long-term operating leverage goes, it's from gains that we can get from accelerating growth. And that's where we're really focused on right now. Our costs don't need to scale at the same rate as revenue. And so if we can focus on supporting that growth opportunity while maintaining the efficiency gains we made, I think we're really happy with that result. And to your point, Tyler, we did call out a couple of unique items for FY'26 just for folks to keep in mind that creates some temporary pressure for us. We've got those cloud transition costs. And you can see that. If you look at our Q4 guide on a year-over-year basis relative to what we see in the full year. And so I think that Q4 run rate is probably a good proxy. Now that should ease for us in fiscal year '27 and beyond. We also have those onetime credits this year, so in the last quarter or Q2, you'll recall, we highlighted those and the adjustments to our compensation structure for next year. And the magnitude of that is it's probably slightly larger than those Q2 onetime credit impacts that I referenced. But we continue to be really focused on productivity, extracting the efficiencies and we've shown with our actions that when we can drive those without impacting growth or customer experience, we'll do it. But accelerating growth is a great lever for driving long-term operating leverage for us. So I'm really focused highly on that, but also maintaining the efficiencies that we've gained.
Tyler Radke, Analyst
Thank you.
Operator, Operator
Thank you. Our next question comes from the line of Brent Thill with Jefferies. Please proceed with your question.
Brent Thill, Analyst
Good afternoon. Allan, curious if you could put your macro hat on over the next nine months and just give us your 40,000 foot view of what you see is happening from your CEO approach. It feels like things are getting a little bit better, but I don't want to get too ahead of ourselves. How would you characterize what you're seeing and what you're planning as we go into next year?
Allan Thygesen, CEO
Yes. I would say, first of all, the year that's almost over here. I think we've seen a marginal improvement in the environment for enterprise technology and enterprise software. We're practically a macro index behind your question because we're so diversified across both sectors and company sizes. So I think we get a reasonable read and we get engaged in everything from account openings to new hiring and so on. So everything I'm seeing is that the economy is in the major markets that we participate in and we're obviously overweighted in North America, tends to look reasonably positive. We're not projecting any material change to that. If that were to happen, we would benefit from that, but we're not projecting that or expecting it or operating the company in that manner. So that's my overall approach. We're not seeing market, I'd say, discontinuities. One thing that I thought was interesting, we've in the past, gotten questions around the mortgage market because obviously people identified us with mortgages even though at this point, it's really a relatively small part of our business. And we're seeing a number of mortgage-related customers increasing their device capacity. So that is a positive indication, at least a sentiment where we're not seeing major volume increases. It's still on par or even a little less than the overall business in terms of envelop volume, but just an interesting commentary on one segment that I know is of interest.
Brent Thill, Analyst
Does Blake get a little more capital to give to the go-to-market team to make a bigger push into early next year or are you still being very disciplined on that side?
Allan Thygesen, CEO
I believe Blake and I share the same perspective. We've worked hard to improve our operational efficiency, and we intend to maintain that progress. As he mentioned, our current focus is on accelerating growth and enhancing efficiency as a result of that. At this moment, we believe our overall investment in sales and marketing is suitable. We might reallocate resources among different segments based on opportunities, but we think we can manage that internally given our current situation. If we start to see significant returns from our sales and marketing efforts and identify additional opportunities, we will not hesitate to invest further. However, for now, we’re sticking to our planned budget because it feels like the right approach.
Brent Thill, Analyst
Great. Thanks.
Operator, Operator
Thank you. Our next question comes from the line of Patrick Walravens with Citizens JMP. Please proceed.
Austin Cole, Analyst
Great. Thank you for taking my question. This is Austin Cole on for Pat. I think that generative AI and documents is kind of extracting data from documents is kind of a natural marriage. What are some of the use cases that you're seeing with Navigators so far? And what kind of with regard to the customer engagement with IAM kind of gives you confidence in attacking larger customers with this product? Thank you.
Allan Thygesen, CEO
Yes. Yes, we agree that extraction is a very natural use case for LLMs and we can deliver value very quickly and sustainably and it applies across a broad range of industries and functions. In terms of specific examples, I mean one obvious example is that we can easily extract things like renewal dates and notice periods. And as a result give people alerts or even automate notifications and workflows based on that information. So if you imagine, if you're running sales or procurement can be on one side or the other and you want to see everything that's coming up in the next six months and that's within the 90 day notice period. We can literally give you that in a dashboard. That's tremendously powerful, both for frontline sellers or buyers as well as management. So that's an example of a use case that people really like and that is easy to implement be done with very high reliability. There's very little data leakage risk et cetera. So all of those things are very positive for companies, I think, of all sizes.
Austin Cole, Analyst
Great. Thank you.
Operator, Operator
Thank you. Our next question comes from the line of Joshua Baer with Morgan Stanley. Please proceed.
Joshua Baer, Analyst
Great. Thank you for the question. I was hoping you could comment on the penetration of e-signature in the US and globally really focusing on the strength in your customer growth. Wondering how much is greenfield, competitive replacements and where you see the largest opportunities?
Allan Thygesen, CEO
Yes, we are consistently gaining new customers. We've maintained a steady growth rate in our overall customer count, hovering around 10% to 11% for several quarters. There's still potential for growth in the US, especially in the small and medium-sized business sector, particularly since we already serve 85% of the Fortune 500. There are even more opportunities for expansion internationally, with significant additions in European, South American, and Asian markets. We believe there is still a long way to go in this area. This presents a fantastic opportunity to grow our installed base while complementing our same-store growth. That said, our main focus as a company right now is expanding our installed base with our broader product offerings. Our richer, more valuable solutions enable us to leverage our large, satisfied customer base to provide even more value. There's a significant opportunity for growth in this respect. Acquiring new customers is critical for fueling our future growth and ensuring we connect with younger, rapidly growing companies. However, we also have substantial potential with our existing customers across all sizes, which gives us a strong competitive edge. Currently, we have about 1.6 million monthly paying customers, an unusually high figure for an enterprise software company, and we aim to maximize that advantage.
Joshua Baer, Analyst
Thanks, Allan. If I could ask one for Blake just on the billings guide. Given the early renewals in the year-over-year comp, the tough comp and some of the early renewals that helped Q3. I think the Q4 guidance for billings looks pretty bullish. Just wondering if you've signed any big deals already like how the quarter is going? Is there an assumption for IAM ramping anything contributing to that to the billings guide for Q4? Thank you.
Blake Grayson, CFO
Sure. I think that obviously part of the guide that we do has to assume some early renewal component, right. It happens for us every quarter. We make an estimate based on that. I would say there's nothing. There's no one-time standout component on that. But it's just a reflection of the book that we see in the renewals that were up for this quarter. And so our best expectation or estimate of the rate that we'll be able to book.
Operator, Operator
Thank you. Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Sonak Kolar, Analyst
Hi. This is Sonak Kolar on for Mark Murphy. Thanks for taking the question and congrats on the results. Allan, coming off Docusign Discover in November, I see that there are a bunch of other additional smaller regional events planned for CLM and IAM. I was just wondering if you could provide us with a sense of the recent customer excitement levels and feedback the team is picking up at some of these events and perhaps any key focus areas or questions that are coming up with potential customers on IAM before they're willing to commit to that wide-scale rollout?
Allan Thygesen, CEO
Yes. To clarify, we introduced IAM at our customer-focused event series called Docusign Momentum, with the original launch in New York in April, followed by events on five continents including Sao Paulo, London, Munich, Paris, Singapore, Sydney, and Tokyo. I've attended all except for Sao Paulo. Each event has demonstrated a broad value proposition that appeals to both midsized and large companies across various industries, and I don't see much differentiation across geographies. The quicker we enhance this capability for customers everywhere, the better our outcomes will be. This presents a horizontal opportunity. Docusign Discover was our initial event targeted at developers. Docusign has always provided a robust API for integrating signatures into applications, whether for commercial use or internal development. We already have a substantial ecosystem of collaborators, but our previous approach was somewhat monolithic; it didn’t offer a componentized view of our offerings. We've restructured this to provide access to new capabilities, announcing a suite of tools and programs for developers, and the feedback from that community has been very encouraging. Transitioning into a true platform company will take time, but it holds great potential for us, and executing this well would be a significant boost. We're still in the early stages of this transition. In my customer meetings, I've found that the universal desire to understand agreements has exceeded my expectations. It's simple to explain, and people immediately grasp it. Historically, many have not articulated their pain points clearly because they didn’t know solutions existed. The inefficiencies and unpredictability in agreement processes have largely remained static for the last 50 to 100 years. While we've digitized agreements and made some electronic executions, much hasn't changed. The chance to truly transform this area is eye-opening for many. I’m aware that with larger companies, expectations will be higher, with more integration needs and numerous stakeholders to persuade, which is why we are taking a measured approach. We've begun with the mid-market and are moving towards departmental rollouts, a strategy we're familiar with, and we will also implement a top-down selling approach for larger firms. This will be a multi-year journey, but it’s an exciting and universally relevant one. I'm encouraged by the initial signs of our value proposition's effectiveness in explaining, selling, and getting customer adoption, all of which are showing positive early results.
Sonak Kolar, Analyst
Great. Thank you. That's very helpful. As a quick follow-up for Blake. I've seen in the past two years, it doesn't seem like Q4 has been a very active period in terms of Docusign's buyback activity. Is there anything to consider on the capital allocation framework as we approach Q4 of this year?
Blake Grayson, CFO
No, there’s no change at all from a Q4 perspective. We don’t evaluate it on a quarterly basis; we look at it more as a function of the overall situation. We are generating strong free cash flow, which gives us the opportunity to allocate that capital in various ways. Stock buybacks is one option, mergers and acquisitions is another, and running the business while investing is also important. This is the framework we use. I don't anticipate any changes to our strategy, and I'm really excited about the free cash flow generation we are achieving. It provides us the flexibility and options to explore all these opportunities.
Austin Cole, Analyst
Understood. Thanks again and congrats.
Operator, Operator
Thank you. Our last question comes from the line of Michael Turrin with Wells Fargo Securities. Please proceed.
Michael Berg, Analyst
Hi, this is Michael Berg filling in for Michael Turrin. Thank you for allowing us to ask a question. I wanted to delve into the improvements in gross retention and understand what is contributing to that. Could you provide more insight into what you are observing or what actions you have taken that have led to these improvements? Is it related to macro factors, execution, or IAM? I would appreciate more details on this aspect.
Blake Grayson, CFO
Yeah, I'll take a stab and then Allan feel free to jump in. I've been impressed with the team's focus, honestly internally around the data accumulation and getting in front of those real opportunities, taking it down to a rep level, deal by deal, getting in front of it, having large renewal conversations way in front of the actual contract renewal date. I feel like just our level of operational execution has improved quite a bit, I would say, over the last 6 to 12 months. And so super excited about that. Obviously, as you start to have conversations with folks around IAM and things like that like our ability to have larger average deal sizes obviously is a small contributor to that just because of the evolution of the timing of that. But it's been, I mean, just been super happy with the team's continued focus. And just to be, you see it, obviously, in our dollar net retention rate going up, we still have room there. I think that while we're really pleased with where we've come from. We still know there's a lot of opportunities still outstanding. So we're not resting our laurels at all about this and continuing to build out and see how we can have deeper customer relationships, build stickier relationships with our customers so we can improve that.
Allan Thygesen, CEO
I agree with everything Blake just said. I would simply add that, I think one of the things that we did well here in the last 12 months, I think has contributed to the DNR improvement is just massively improving our coverage and customer success sort of implied by what Blake is saying but I just want to double click on a little bit. So historically our customer success that was focused at the very top of the book. That's where you've got some additional support and engagement and use case development and so on. And we found that we had a big opportunity to do a more scaled model out of lower cost hubs in Brazil and now in Egypt. And that's showing really nice results for more of the torso of the book, if you will. And I think we still have more opportunity there. So on multiple fronts, I think, there's been a lot of levers to pull in product, in sales, in marketing, in customer success to drive retention. And as Blake said, we're definitely not done with that. We think we can do better and we want to do better.
Michael Berg, Analyst
Helpful. Thank you. And then just a quick follow-up on it. Is there anything notable to point out? And any changes in the competitive dynamics that may be aiding the growth retention dynamics you were just describing?
Allan Thygesen, CEO
I don't actually see the competitive environment changing all that much. It's been fairly stable. It's the same class of competitors. I do think on a go-forward basis, the competitive dynamics change. So as we evolve from the signature business to this broader suite of intelligent agreement management products. The folks that we've historically competed with just in signature, I think, we separate ourselves more there. So I think that will help from a retention and competition perspective over time. But it's just too early. We just launched six months ago, so most of those agreements haven't come up for renewal yet. But I think it's aiding our competitive posture and as it becomes available in more segments and more geos that will help us.
Operator, Operator
Thank you. Our next question comes from the line of Alex Zukin with Wolfe Research.
Arsenije Matovic, Analyst
Hi. This is Arsenije on for Alex Zukin. How many reps are eligible to sell IAM today? And was that an easy training or prep cycle given reps having CLM experience? And just seeing that early traction in IAM is great, but we don't want to get ahead of our skis on expectations here given how early it is. Is there any help we can get on guardrails for growth next year? Thanks.
Blake Grayson, CFO
Sure. Yes, I'll take a stab. We're not disclosing the number of reps that we have in a given segment or market. It's just really a function what IAM frankly was, I'll say, positively surprised a bit was how quickly we are able to ramp the number of reps engaged with this platform because this is a new thing for Docusign and how we're going to address it. And we saw a pretty quick ramp in our North America commercial business that we're really excited about. Now the North America commercial business, I think, as everybody knows, is different than an enterprise like much larger enterprise kind of cycle. And so we're going to have to see how that goes. We just started having conversations with the very first few enterprise customers about departmental opportunities just in the last few weeks. And so it's still very early days for us. And so as much as I'd like to be able to provide like real direction about where we think FY'26 is going to be. We'll address all that much more of that at least in our March guidance call and we do full year guidance next year. But again, it's still early. And so we're just trying to learn and get as much data as possible and make sure we have the right trend lines before we can start kind of talking about those things.
Arsenije Matovic, Analyst
Got it. And I guess can you explain what's driving that early renewal tailwinds that we're seeing, that's contributing a bit more to that billings outperformance than we've seen historically. And on fiscal 4Q, I think last year, you called out early renewals contributing about $30 million tailwind and guidance for this quarter coming up, embedding a little bit of early renewals. I guess is there anything you can give us in terms of what's embedded in that guide, how to think about it into 4Q on that billings dynamic? Thanks.
Blake Grayson, CFO
Yes, sure. We don't break out the guide components based on early is for something else. I will say that our early have been a little bit stronger. One of the things that makes me okay with that is that the health of those early renewals are so good and actually quite strong. And a lot of those early come from just that next quarter out, right? And so as we're talking to customers and if their usage is trending up and they want to get in front of those things, that's okay. And so but it is something for me that we do look out. And as long as the health of early is okay, it's really more of just a timing thing.
Operator, Operator
Thank you. Our last question comes from the line of Ian Black with Needham & Company.
Ian Black, Analyst
Thank you for taking my question. Where should we think about NRR normalizing at and how much impact are you still seeing from capacity rationalization? Thank you.
Blake Grayson, CFO
Sure. I don't have a clear idea of where the dollar net retention stands. This company experienced significant deceleration after COVID, reaching a historical low in the fourth quarter of last year, but we've worked hard to stabilize it. We've seen a few quarters of slight improvement, which is encouraging. From a capacity utilization perspective, I'm not sure if you're referencing the impacts of COVID or not, but we shared data last year about the contracts in our book that were written during the COVID period. We've mostly moved past that. Currently, the dollar amount in our business from contracts written in 2020 and 2021 is less than 1%, and those contracts are effectively gone from our operations. Therefore, I believe we are in a much more stable position, as reflected in our results. The trends, as mentioned in the prepared remarks and reiterated today, show modest year-over-year improvement, with envelopes sent increasing for four consecutive quarters. Our capacity utilization rates have also improved, which are all leading indicators for us, fostering optimism about the trends and opportunities ahead.
Allan Thygesen, CEO
Yes. So we are encouraged about the stabilization in our core and the early signs. It's still very early for IAM, I want to stress that, but it was a really solid quarter overall. Thank you operator. Thank you to all of you who joined today's call. I am really proud of the progress as we deliver powerful innovation to our customers through the IAM platform and continue to improve our core business fundamentals. Thanks to the team for their commitment and to our owners for your support as we realize the long-term vision. Talk to you next time.
Operator, Operator
This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.