10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(MARK ONE)

☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934.

FOR THE QUARTERLY PERIOD ENDED June 30, 2021

OR

☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934.

COMMISSION FILE NUMBER: 000-21433

FORRESTER RESEARCH, INC.

(Exact name of registrant as specified in its charter)

Delaware	04-2797789
(State or other jurisdiction of<br><br>incorporation or organization)	(I.R.S. Employer<br><br>Identification Number)
60 Acorn Park Drive<br><br>Cambridge, Massachusetts	02140<br><br>(Zip Code)
(Address of principal executive offices)

(617) 613-6000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbol(s)	Name of Each Exchange on Which Registered
Common Stock, $.01 Par Value	FORR	Nasdaq Global Select Market

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☒     No  ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ☒     No  ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☐	Accelerated filer	☒
Non-accelerated filer	☐	Smaller reporting company	☐
Emerging growth company	☐

If an emerging growth company, indicate by checkmark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐     No  ☒

As of August 2, 2021, 19,168,000 shares of the registrant’s common stock were outstanding.

FORRESTER RESEARCH, INC.

INDEX TO FORM 10-Q

		Page
PART I	FINANCIAL INFORMATION
Item 1.	Financial Statements (Unaudited)	3
	Consolidated Balance Sheets as of June 30, 2021 and December 31, 2020	3
	Consolidated Statements of Income for the three and six months ended June 30, 2021 and 2020	4
	Consolidated Statements of Comprehensive Income for the three and six months ended June 30, 2021 and 2020	5
	Consolidated Statements of Cash Flows for the six months ended June 30, 2021 and 2020	6
	Notes to Consolidated Financial Statements	7
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	21
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	30
Item 4.	Controls and Procedures	30
PART II	OTHER INFORMATION
Item 1.	Legal Proceedings	31
Item 1A.	Risk Factors	31
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	31
Item 3.	Defaults Upon Senior Securities	31
Item 4.	Mine Safety Disclosures	31
Item 5.	Other Information	31
Item 6.	Exhibits	32
SIGNATURES		33

ITEM 1. FINANCIAL STATEMENTS

FORRESTER RESEARCH, INC.

CONSOLIDATED BALANCE SHEETS

(In thousands, except per share data, unaudited)

			December 31,
			2020
ASSETS
Current Assets:
Cash and cash equivalents	146,387		$	90,257
Accounts receivable, net of allowance for expected credit losses of 792 and 708 as   of June 30, 2021 and December 31, 2020, respectively	63,397			84,695
Deferred commissions	19,244			23,620
Prepaid expenses and other current assets	15,923			18,588
Total current assets	244,951			217,160
Property and equipment, net	28,645			27,032
Operating lease right-of-use assets	70,756			69,296
Goodwill	246,235			247,211
Intangible assets, net	69,990			77,995
Other assets	7,873			5,524
Total assets	668,450		$	644,218
LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities:
Accounts payable	1,037		$	657
Accrued expenses and other current liabilities	63,735			76,620
Current portion of long-term debt	12,500			12,500
Deferred revenue	210,288			179,968
Total current liabilities	287,560			269,745
Long-term debt, net of deferred financing fees	89,342			95,299
Non-current operating lease liabilities	71,577			70,323
Other non-current liabilities	18,469			23,085
Total liabilities	466,948			458,452
Commitments and contingencies (Note 4, 13)
Stockholders' Equity (Note 11):
Preferred stock, 0.01 par value
Authorized - 500 shares; issued and outstanding - none	—			—
Common stock, 0.01 par value
Authorized - 125,000 shares
Issued - 23,780 and 23,648 shares as of June 30, 2021 and December 31, 2020,   respectively
Outstanding - 19,086 and 19,017 shares as of June 30, 2021 and   December 31, 2020, respectively	238			236
Additional paid-in capital	237,485			230,128
Retained earnings	140,280			127,981
Treasury stock - 4,694 and 4,631 shares as of June 30, 2021 and   December 31, 2020, respectively	(174,562	)		(171,889	)
Accumulated other comprehensive loss	(1,939	)		(690	)
Total stockholders’ equity	201,502			185,766
Total liabilities and stockholders’ equity	668,450		$	644,218

All values are in US Dollars.

The accompanying notes are an integral part of these consolidated financial statements.

FORRESTER RESEARCH, INC.

CONSOLIDATED STATEMENTS OF INCOME

(In thousands, except per share data, unaudited)

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2021			2020			2021			2020
Revenues:
Research	$	81,002		$	75,034		$	155,970		$	149,301
Consulting		40,960			33,475			79,510			65,463
Events		6,708			5,032			6,971			5,122
Total revenues		128,670			113,541			242,451			219,886
Operating expenses:
Cost of services and fulfillment		52,258			43,964			99,735			87,317
Selling and marketing		42,556			39,117			81,835			79,390
General and administrative		14,334			11,456			27,512			23,461
Depreciation		2,255			2,448			4,545			4,854
Amortization of intangible assets		3,968			4,713			7,871			9,425
Integration costs		216			612			334			3,487
Total operating expenses		115,587			102,310			221,832			207,934
Income from operations		13,083			11,231			20,619			11,952
Interest expense		(1,066	)		(1,307	)		(2,195	)		(2,845	)
Other income (expense), net		(201	)		(201	)		(671	)		109
Gain on investments, net		—			2,352			—			2,365
Income before income taxes		11,816			12,075			17,753			11,581
Income tax expense		3,473			238			5,454			257
Net income	$	8,343		$	11,837		$	12,299		$	11,324
Basic income per common share	$	0.44		$	0.63		$	0.64		$	0.60
Diluted income per common share	$	0.43		$	0.63		$	0.64		$	0.60
Basic weighted average common shares outstanding		19,126			18,759			19,094			18,732
Diluted weighted average common shares outstanding		19,377			18,831			19,332			18,828

The accompanying notes are an integral part of these consolidated financial statements.

FORRESTER RESEARCH, INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In thousands, unaudited)

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2021		2020		2021			2020
Net income	$	8,343	$	11,837	$	12,299		$	11,324
Other comprehensive income (loss), net of tax:
Foreign currency translation		723		885		(1,578	)		(1,035	)
Net change in market value of interest rate swap		139		45		329			(1,136	)
Other comprehensive income (loss)		862		930		(1,249	)		(2,171	)
Comprehensive income	$	9,205	$	12,767	$	11,050		$	9,153

The accompanying notes are an integral part of these consolidated financial statements.

FORRESTER RESEARCH, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands, unaudited)

	Six Months Ended
	June 30,
	2021			2020
Cash flows from operating activities:
Net income	$	12,299		$	11,324
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation		4,545			4,854
Impairment of property and equipment		—			626
Amortization of intangible assets		7,871			9,425
Net gains from investments		—			(2,365	)
Deferred income taxes		(4,620	)		(1,737	)
Stock-based compensation		4,889			5,266
Operating lease right-of-use assets amortization and impairments		5,701			7,417
Amortization of deferred financing fees		467			490
Foreign currency (gains) losses		778			(2	)
Changes in assets and liabilities:
Accounts receivable		20,468			29,955
Deferred commissions		4,377			5,295
Prepaid expenses and other current assets		2,371			404
Accounts payable		385			704
Accrued expenses and other liabilities		(13,668	)		(33,548	)
Deferred revenue		29,999			(6,902	)
Operating lease liabilities		(5,769	)		(6,204	)
Net cash provided by operating activities		70,093			25,002
Cash flows from investing activities:
Purchases of property and equipment		(5,243	)		(5,110	)
Net cash used in investing activities		(5,243	)		(5,110	)
Cash flows from financing activities:
Payments on borrowings		(6,250	)		(18,688	)
Repurchases of common stock		(2,673	)		—
Proceeds from issuance of common stock under employee equity incentive plans		3,065			2,010
Taxes paid related to net share settlements of stock-based compensation awards		(595	)		(951	)
Net cash used in financing activities		(6,453	)		(17,629	)
Effect of exchange rate changes on cash, cash equivalents and restricted cash		(122	)		(2,254	)
Net change in cash, cash equivalents and restricted cash		58,275			9
Cash, cash equivalents and restricted cash, beginning of period		90,652			69,192
Cash, cash equivalents and restricted cash, end of period	$	148,927		$	69,201
Supplemental disclosure of cash flow information:
Cash paid for interest	$	1,732		$	2,368
Cash paid (received) for income taxes	$	5,066		$	(273	)

The accompanying notes are an integral part of these consolidated financial statements.

FORRESTER RESEARCH, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Note 1 — Interim Consolidated Financial Statements

Basis of Presentation

The accompanying unaudited interim consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) for interim financial information and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) for reporting on Form 10-Q. Accordingly, certain information and footnote disclosures required for complete financial statements are not included herein. The year-end balance sheet data was derived from audited financial statements, but does not include all disclosures required by GAAP. It is recommended that these financial statements be read in conjunction with the consolidated financial statements and related notes that appear in the Forrester Research, Inc. (“Forrester”) Annual Report on Form 10-K for the year ended December 31, 2020. In the opinion of management, all adjustments (consisting of normal recurring adjustments) considered necessary for a fair statement of the financial position, results of operations, comprehensive income, and cash flows as of the dates and for the periods presented have been included. The results of operations for the three and six months ended June 30, 2021 may not be indicative of the results for the year ending December 31, 2021, or any other period.

Reclassification

Effective for the first quarter of 2021, the Company modified its key metrics, as further described in Item 2. Management’s Discussions and Analysis of Financial Condition and Results of Operations. As part of these changes, beginning January 1, 2021, the Company is classifying all components of its subscription research products within the Research revenues financial statement line on the Consolidated Statements of Income. In prior periods, the separate advisory session performance obligations included in any of the Company’s subscription research products were classified within the Consulting revenues financial statement line. Prior periods have been reclassified to conform to the current presentation which resulted in approximately $1.4 million and $2.9 million of revenue being reclassified from Consulting revenues to Research revenues during the three and six months ended June 30, 2020, respectively. This reclassification had no impact on the amount of total revenues previously reported.

Presentation of Restricted Cash

The following table summarizes the end-of-period cash and cash equivalents from the Company's Consolidated Balance Sheets and the total cash, cash equivalents and restricted cash as presented on the accompanying Consolidated Statements of Cash Flows (in thousands).

	Six Months Ended June 30,
	2021		2020
Cash and cash equivalents	$	146,387	$	68,377
Restricted cash classified in (1):
Prepaid expenses and other current assets		221		787
Other assets		2,319		37
Cash, cash equivalents and restricted cash shown in statement of cash flows	$	148,927	$	69,201

(1) Restricted cash consists of collateral required for leased office space and credit card processing outside of the U.S. The short-term or long-term classification regarding the collateral for the leased office space is determined in accordance with the expiration of the underlying leases.

Adoption of New Accounting Pronouncements

The Company adopted the guidance in the Financial Accounting Standards Board’s (“FASB”) Accounting Standards Update (“ASU”) No. 2019-12, Income Taxes – Simplifying the Accounting for Income Taxes on January 1, 2021. The standard provides guidance to simplify the accounting for income taxes in certain areas, changes the accounting for select income tax transactions, and makes other minor improvements. The adoption of this standard did not have a material impact on the Company’s financial position or results of operations.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments – Credit Losses: Measurement of Credit Losses on Financial Instruments (“Topic 326”). The standard amends the existing financial instrument incurred loss impairment model by requiring entities to use a forward-looking approach based on expected losses and to consider a broader range of reasonable and

7

---

supportable information to estimate credit losses on certain types of financial instruments, including trade receivables. On January 1, 2020, the Company adopted the standard using the modified retrospective method in which prior periods are not adjusted and recorded a cumulative effect adjustment of $0.2 million to decrease retained earnings.

The Company adopted the guidance in ASU No. 2017-04, Intangibles-Goodwill and Other: Simplifying the Test for Goodwill Impairment on January 1, 2020. The new standard simplifies the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test and requires that instead, an entity should perform its goodwill impairment test by comparing the fair value of a reporting unit with its carrying amount. The adoption of this standard did not impact the Company’s financial position or results of operations.

The Company adopted the guidance in ASU No. 2018-13, Fair Value Measurement Disclosure Framework – Changes to the Disclosure Requirements for Fair Value Measurement on January 1, 2020. The new standard modifies the disclosure requirements on fair value measurements in Topic 820, Fair Value Measurement, including changes to fair value transfers and Level 3 fair value measurements. Changes required upon adoption of this standard are included in Note 7 – Fair Value Measurements and did not impact the Company’s financial position or results of operations.

The Company adopted the guidance in ASU No. 2018-15, Intangibles-Goodwill and Other-Internal-Use Software: Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract on January 1, 2020. The new standard aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). The adoption of this standard did not have a material impact on the Company’s financial position or results of operations.

Recent Accounting Pronouncements

In March 2020, the FASB issued ASU No. 2020-04, Reference Rate Reform (Topic 848) – Facilitation of the Effects of Reference Rate Reform on Finance Reporting. The new standard provides optional guidance for a limited period of time to ease the potential burden in accounting for, or recognizing the effects of, reference rate reform on financial reporting due to the risk of cessation of the London Interbank Offered Rate (“LIBOR”). The updates apply to contracts, hedging relationships, and other transactions that reference LIBOR, or another reference rate expected to be discontinued because of reference rate reform, and as a result require a modification. An entity may elect to apply the amendments immediately or at any point through December 31, 2022. The Company is currently evaluating the potential impact that this standard may have on its financial position and results of operations, including the standard’s potential impact on any contractual changes in the future that may result from reference rate reform.

Note 2 — Goodwill and Other Intangible Assets

Goodwill

Goodwill represents the excess of the purchase price of acquired businesses over the estimated fair values of the tangible and identifiable intangible net assets acquired. Goodwill is not amortized; however, it is required to be tested for impairment annually, which requires assessment of the potential impairment at the reporting unit level. Testing for impairment is also required on an interim basis if an event or circumstance indicates it is more likely than not an impairment loss has been incurred.

The Company performed its annual impairment testing as of November 30, 2020 utilizing a qualitative assessment to determine if it was more likely than not that the fair values of each of its reporting units was less than their respective carrying values and concluded that no impairments existed. Subsequent to completing the annual test and through June 30, 2021, there were no events or circumstances that required an interim impairment test. Accordingly, as of June 30, 2021, the Company had no accumulated goodwill impairment losses. Approximately $8.3 million of goodwill is allocated to the Company’s Consulting reporting unit, which has a negative carrying value as of the date of the last test.

The change in the carrying amount of goodwill for the six months ended June 30, 2021 is summarized as follows (in thousands):

	Total
Balance at December 31, 2020	$	247,211
Translation adjustments		(976	)
Balance at June 30, 2021	$	246,235

8

---

Finite-Lived Intangible Assets

The carrying values of finite-lived intangible assets are as follows (in thousands):

	June 30, 2021
	Gross				Net
	Carrying		Accumulated		Carrying
	Amount		Amortization		Amount
Amortizable intangible assets:
Customer relationships	$	78,398	$	21,537	$	56,861
Technology		16,807		11,834		4,973
Trademarks		12,472		4,316		8,156
Total	$	107,677	$	37,687	$	69,990
	December 31, 2020
---	---	---	---	---	---	---
	Gross				Net
	Carrying		Accumulated		Carrying
	Amount		Amortization		Amount
Amortizable intangible assets:
Customer relationships	$	78,450	$	17,277	$	61,173
Technology		16,956		10,197		6,759
Trademarks		12,495		2,432		10,063
Total	$	107,901	$	29,906	$	77,995

Estimated intangible asset amortization expense for each of the five succeeding years is as follows (in thousands):

2021 (remainder)	$	7,259
2022		13,195
2023		11,951
2024		9,908
2025		8,882
Thereafter		18,795
Total	$	69,990

Note 3 — Debt

On January 3, 2019, the Company entered into a $200.0 million credit agreement (the “Credit Agreement”). The Credit Agreement provides for: (1) senior secured term loans in an aggregate principal amount of $125.0 million (the “Term Loans”) and (2) a senior secured revolving credit facility in an aggregate principal amount of $75.0 million (the “Revolving Credit Facility”). The Credit Agreement is scheduled to mature on January 3, 2024.

The Credit Agreement permits the Company to borrow incremental term loans and/or increase commitments under the Revolving Credit Facility in an aggregate principal amount up to $50.0 million, subject to approval by the administrative agent and certain customary terms and conditions.

The Term Loans and Revolving Credit Facility can be repaid early, in part or in whole, at any time and from time to time, without premium or penalty, other than customary breakage reimbursement requirements for LIBOR based loans. The Term Loans must be prepaid with net cash proceeds of (i) certain debt incurred or issued by Forrester and its restricted subsidiaries and (ii) certain asset sales and condemnation or casualty events, subject to certain reinvestment rights.

Amounts borrowed under the Credit Agreement bear interest, at Forrester’s option, at a rate per annum equal to either (i) LIBOR for the applicable interest period plus a margin that is between 1.75% and 2.50% based on Forrester’s consolidated total leverage ratio, or (ii) the alternate base rate plus a margin that is between 0.75% and 1.50% based on Forrester’s consolidated total leverage ratio. In addition, the Company pays a commitment fee that is between 0.25% and 0.35% per annum, based on Forrester’s consolidated total leverage ratio, on the average daily unused portion of the Revolving Credit Facility, payable quarterly, in arrears.

9

---

The Term Loans require repayment of the outstanding principal balance in quarterly installments each year, with the balance repayable on the maturity date, subject to customary exceptions. As of June 30, 2021, the amount payable in each year is set forth in the table below (in thousands):

2021 (remainder)		6,250
2022		12,500
2023		15,625
2024		68,750
Total remaining principal payments	$	103,125

The Revolving Credit Facility does not require repayment prior to maturity, subject to customary exceptions. The Company has $74.1 million of available borrowing capacity on the revolver (not including the expansion feature) as of June 30, 2021. Proceeds from the Revolving Credit Facility can be used towards working capital and general corporate purposes. Up to $5.0 million of the Revolving Credit Facility is available for the issuance of letters of credit, and any drawings under the letters of credit must be reimbursed within one business day. As of June 30, 2021, $0.9 million in letters of credit were issued under the Revolving Credit Facility.

Forrester incurred $1.8 million in costs related to the Revolving Credit Facility, which are recorded in other assets on the Consolidated Balance Sheets. These costs are being amortized as interest expense on the Consolidated Statements of Income on a straight-line basis over the five-year term of the Revolving Credit Facility. Forrester incurred $2.8 million in costs related to the Term Loans, which are recorded as a reduction to the face value of long-term debt on the Consolidated Balance Sheets. These costs are being amortized as interest expense on the Consolidated Statements of Income utilizing the effective interest rate method.

Outstanding Borrowings

The following table summarizes the Company’s total outstanding borrowings as of the dates indicated (in thousands):

Description:	June 30, 2021			December 31, 2020
Principal amount outstanding (1) (2)	$	103,125		$	109,375
Less: Deferred financing fees		(1,283	)		(1,576	)
Net carrying amount	$	101,842		$	107,799

(1) This amount consists entirely of the outstanding Term Loan balance.

(2) The contractual annualized interest rate as of June 30, 2021 on the Term loan facility was 2.125%, which consisted of LIBOR of 0.125% plus a margin of 2.000%. However, the Company has an interest rate swap that effectively converts the floating LIBOR base rates on a portion of the amounts outstanding to a fixed base rate. Refer to Note 6 – Derivatives and Hedging for further information on the swap. The weighted average annual effective rate on the Company's total debt outstanding for the three and six months ended June 30, 2021, was 2.125% and 2.136%, respectively.

The Credit Agreement contains certain customary restrictive loan covenants, including among others, financial covenants that apply a maximum leverage ratio and minimum fixed charge coverage ratio. The maximum leverage ratio is based on total debt outstanding at the measurement date divided by EBITDA (as defined in the Credit Agreement) and the fixed charge coverage ratio is based upon EBITDA (as defined in the Credit Agreement), less capital expenditures, as a ratio to certain fixed charges, including Term Loan amortization, cash interest expense and cash taxes. The negative covenants limit, subject to various exceptions, the Company’s ability to incur additional indebtedness, create liens on assets, merge, consolidate, liquidate or dissolve any part of the Company, sell assets, pay dividends or other payments in respect to capital stock, change fiscal year, or enter into certain transactions with affiliates and subsidiaries. The Credit Agreement also contains customary events of default, representations, and warranties.

As of June 30, 2021, the Company is in compliance with its financial covenants under the Credit Agreement. The Company currently forecasts that it will be in compliance with its financial covenants for at least one year from the issuance of these interim financial statements.

All obligations under the Credit Agreement are unconditionally guaranteed by each of the Company’s existing and future, direct and indirect material wholly-owned domestic subsidiaries, other than certain excluded subsidiaries, and are collateralized by a first priority lien on substantially all tangible and intangible assets including intellectual property and all of the capital stock of the Company and its subsidiaries (limited to 65% of the voting equity of certain subsidiaries).

Note 4 — Leases

All of the Company’s leases are operating leases, the majority of which are for office space. Operating lease right-of-use (“ROU”) assets and non-current operating lease liabilities are included as individual line items on the Consolidated Balance Sheets, while short-term operating lease liabilities are recorded within accrued expenses and other current liabilities. Leases with an initial term of twelve months or less are not recorded on the Consolidated Balance Sheets and are not material.

The components of lease expense were as follows (in thousands):

	For the Three Months Ended June 30,
	2021			2020
Operating lease cost	$	4,062		$	3,944
Short-term lease cost		98			81
Variable lease cost		1,280			1,660
Sublease income		(105	)		(63	)
Total lease cost	$	5,335		$	5,622
	For the Six Months Ended June 30,
---	---	---	---	---	---	---
	2021			2020
Operating lease cost	$	7,882		$	7,935
Short-term lease cost		186			163
Variable lease cost		2,715			3,016
Sublease income		(166	)		(124	)
Total lease cost	$	10,617		$	10,990

Additional lease information is summarized in the following table (in thousands, except lease term and discount rate):

	For the Six Months Ended June 30,
	2021			2020
Cash paid for amounts included in the measurement of operating<br>   lease liabilities	$	5,769		$	6,204
Operating lease ROU assets obtained in exchange for lease<br>   obligations	$	7,385		$	3,898
Weighted-average remaining lease term - operating leases (years)		6.3			6.1
Weighted-average discount rate - operating leases		4.4	%		5.0	%

Future minimum lease payments under non-cancelable leases and estimated future sublease cash receipts from non-cancelable arrangements as of June 30, 2021 are as follows (in thousands):

	Operating Lease			Sublease
	Payments			Cash Receipts
2021 (remainder)	$	7,564		$	182
2022		16,606			839
2023		16,564			606
2024		16,193			625
2025		14,236			—
Thereafter		27,102			—
Total lease payments and estimated sublease cash receipts		98,265		$	2,252
Less imputed interest		(14,589	)
Present value of lease liabilities	$	83,676

Lease balances as of June 30, 2021 are as follows (in thousands):

Operating lease ROU assets	$	70,756
Short-term operating lease liabilities (1)	$	12,099
Non-current operating lease liabilities		71,577
Total operating lease liabilities	$	83,676

(1) Included in accrued expenses and other current liabilities on the Consolidated Balance Sheets.

11

---

The Company’s leases do not contain residual value guarantees, material restrictions or covenants. During the three months ended June 30, 2021, the Company subleased one of its facilities in San Francisco, California. The sublease agreement expires in 2024 and (i) does not include renewal and termination options, (ii) provides for customary escalations of lease payments in the normal course of business, and (iii) grants the subtenant certain allowances, such as free rent.

The Company incurred $1.4 million of ROU asset impairments during the six months ended June 30, 2020 related to facility leases from the SiriusDecisions, Inc. acquisition that the Company no longer used as a result of the integration of SiriusDecisions. These impairments are recorded in integration costs on the Consolidated Statements of Income.

Note 5 – Revenue and Related Matters

Disaggregated Revenue

The Company disaggregates revenue as set forth in the following tables (in thousands):

Revenue by Geography

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
Revenues: (1)	2021		2020		2021		2020
North America	$	105,371	$	94,770	$	196,267	$	183,179
Europe		15,587		11,788		30,669		23,575
Asia Pacific		6,322		5,727		12,715		10,778
Other		1,390		1,256		2,800		2,354
Total	$	128,670	$	113,541	$	242,451	$	219,886

(1) Revenue location is determined based on where the products and services are consumed.

Contract Assets and Contract Liabilities

Accounts Receivable

Accounts receivable includes amounts billed and currently due from customers. Since the only condition for payment of the Company’s invoices is the passage of time, a receivable is recorded on the date an invoice is issued. Also included in accounts receivable are unbilled amounts resulting from revenue exceeding the amount billed to the customer, where the right to payment is unconditional. If the right to payment for services performed was conditional on something other than the passage of time, the unbilled amount would be recorded as a separate contract asset. There were no contract assets as of June 30, 2021 or 2020.

The majority of the Company’s contracts are non-cancelable. However, for contracts that are cancelable by the customer, the Company does not record a receivable when it issues an invoice. The Company records accounts receivable on these contracts only up to the amount of revenue earned but not yet collected.

In addition, since the majority of the Company’s contracts are for a duration of one year and payment is expected within one year from the transfer of products and services, the Company does not adjust its receivables or transaction prices for the effects of a significant financing component.

Deferred Revenue

The Company refers to contract liabilities as deferred revenue on the Consolidated Balance Sheets. Payment terms in the Company’s customer contracts vary, but generally require payment in advance of fully satisfying the performance obligation(s). Deferred revenue consists of billings in excess of revenue recognized. Similar to accounts receivable, the Company does not record deferred revenue for unpaid invoices issued on a cancelable contract.

During the three months ended June 30, 2021 and 2020, the Company recognized $43.6 million and $43.2 million of revenue, respectively, related to its deferred revenue balances at the beginning of each such period. During the six months ended June 30, 2021 and 2020, the Company recognized $115.9 million and $113.1 million of revenue, respectively, related to its deferred revenue balance at January 1 of each such period. To determine revenue recognized in each period from deferred revenue at the beginning of each period, the Company first allocates revenue to the individual deferred revenue balance outstanding at the beginning of each period, until the revenue equals that balance.

Approximately $372.0 million of revenue is expected to be recognized during the next 24 months from remaining performance obligations as of June 30, 2021.

12

---

Reserves for Credit Losses

The allowance for expected credit losses on accounts receivable for the six months ended June 30, 2021 is summarized as follows (in thousands):

	Total<br>Allowance
Balance at December 31, 2020	$	708
Provision for expected credit losses		211
Write-offs		(127	)
Balance at June 30, 2021	$	792

When evaluating the adequacy of the allowance for expected credit losses, the Company makes judgments regarding the collectability of accounts receivable based, in part, on the Company’s historical loss rate experience, customer concentrations, management’s expectations of future losses as informed by current economic conditions, and changes in customer payment terms. If the expected financial condition of the Company’s customers were to deteriorate, resulting in an impairment of their ability to make payments, additional allowances may be required. If the expected financial condition of the Company’s customers were to improve, the allowances may be reduced accordingly.

Cost to Obtain Contracts

The Company capitalizes commissions paid to sales representatives and related fringe benefits costs that are incremental to obtaining customer contracts. These costs are included in deferred commissions on the Consolidated Balance Sheets. The Company accounts for these costs at a portfolio level as the Company’s contracts are similar in nature and the amortization model used closely matches the amortization expense that would be recognized on a contract-by-contract basis. Costs to obtain a contract are amortized to earnings over the initial contract term, which is the same period the related revenue is recognized. Amortization expense related to deferred commissions for the three months ended June 30, 2021 and 2020 was $10.0 million and $9.0 million, respectively. Amortization expense related to deferred commissions for the six months ended June 30, 2021 and 2020 was $18.9 million and $17.2 million, respectively. The Company evaluates the recoverability of deferred commissions at each balance sheet date and there were no impairments recorded during the six months ended June 30, 2021 and 2020.

Note 6 — Derivatives and Hedging

The Company has a derivative contract (an interest rate swap) to mitigate the cash flow risk associated with changes in interest rates on its variable rate debt (refer to Note 3 – Debt). The Company accounts for its derivative contract in accordance with FASB ASC Topic 815 – Derivatives and Hedging (“Topic 815”), which requires all derivatives, including derivatives designated as accounting hedges, to be recorded on the balance sheet at fair value.

Interest Rate Swap

At June 30, 2021, the Company had a single interest rate swap contract that matures in

2022

, with an initial notional amount of $95.0 million. The notional amount at June 30, 2021 was $47.0 million. The Company pays a base fixed rate of 1.65275% and in return receives the greater of (1) 1-month LIBOR, rounded up to the nearest 1/16 of a percent, or (2) 0.00%. The fair value of the swap on June 30, 2021 was a liability of $0.7 million (refer to Note 7 – Fair Value Measurements for information on determining the fair value). The liability is included in other non-current liabilities on the Consolidated Balance Sheets. The swap has been designated and accounted for as a cash flow hedge of the forecasted interest payments on the Company’s debt. As long as the swap continues to be a highly effective hedge of the designated interest rate risk, changes in the fair value of the swap are recorded in accumulated other comprehensive income (loss), a component of equity in the Consolidated Balance Sheets. Any ineffective portion of a change in the fair value of a hedge is recorded in earnings.

As required under Topic 815, the swap’s effectiveness is assessed on a quarterly basis. Since its inception, and through June 30, 2021, the interest rate swap was considered highly effective. Accordingly, the entire negative fair value as of June 30, 2021 of $0.5 million, net of taxes, is recorded in accumulated other comprehensive income (loss). The Company expects $0.4 million of this loss, net of taxes, to be reclassified into earnings within the next 12 months. Realized gains or losses related to the interest rate swap are included as operating activities in the Consolidated Statements of Cash Flows.

Foreign Currency Forwards

The Company enters into foreign currency forward exchange contracts to mitigate the effects of adverse fluctuations in foreign currency exchange rates on transactions entered into in the normal course of business that are denominated in foreign currencies that differ from the local functional currency. These contracts generally have short durations and are recorded at fair value with both

13

---

realized and unrealized gains and losses recorded in other income (expense), net in the Consolidated Statements of Income because the Company does not designate these contracts as hedges for accounting purposes.

During the three months ended June 30, 2021, the Company entered into one foreign currency forward exchange contract, which settled by June 30, 2021. Accordingly, as of June 30, 2021, there is no amount recorded in the Consolidated Balance Sheets for this contract. During the three months ended June 30, 2020, the Company entered into three foreign currency forward exchange contracts, all of which settled by June 30, 2020. Accordingly, as of June 30, 2020, there were no amounts recorded in the Consolidated Balance Sheets for these contracts.

The Company’s derivative counterparties are investment grade financial institutions. The Company does not have any collateral arrangements with these counterparties and the derivative contracts do not contain credit risk related contingent features. The table below provides information regarding amounts recognized in the Consolidated Statements of Income for the derivative contracts for the periods indicated (in thousands):

	Three Months Ended						Six Months Ended
	June 30,						June 30,
Amount recorded in:	2021			2020			2021			2020
Interest expense (1)	$	(203	)	$	(252	)	$	(462	)	$	(239	)
Other expense, net (2)		(36	)		(157	)		(36	)		(157	)
Total	$	(239	)	$	(409	)	$	(498	)	$	(396	)

(1) Consists of interest expense from the interest rate swap contract.

(2) Consists of net realized gains and losses on foreign currency forward contracts.

Note 7 — Fair Value Measurements

The carrying amounts reflected on the Consolidated Balance Sheets for cash, accounts receivable, accounts payable, and accrued expenses approximate fair value due to their short-term maturities. The Company’s financial instruments also include its outstanding variable-rate borrowings (refer to Note 3 – Debt). The Company believes that the carrying amount of its variable-rate borrowings reasonably approximate their fair values because the rates of interest on those borrowings reflect current market rates of interest.

Additionally, the Company measures certain financial assets and liabilities at fair value on a recurring basis including cash equivalents and its derivative contract. The fair values of these financial assets and liabilities have been classified as Level 1, 2, or 3 within the fair value hierarchy as described in the accounting standards for fair value measurements:

Level 1 — Fair value based on quoted prices in active markets for identical assets or liabilities.

Level 2 — Fair value based on inputs other than Level 1 inputs that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3 — Fair value based on unobservable inputs that are supported by little or no market activity and such inputs are significant to the fair value of the assets or liabilities.

The following table represents the Company’s fair value hierarchy for its financial assets and liabilities that are measured at fair value on a recurring basis (in thousands):

	As of June 30, 2021
	Level 1		Level 2			Total
Assets:
Money market funds (1)	$	3,814	$	—		$	3,814
Total Assets	$	3,814	$	—		$	3,814
Liabilities:
Interest rate swap (2)		—	$	(686	)	$	(686	)
Total Liabilities	$	—	$	(686	)	$	(686	)

14

---

	As of December 31, 2020
	Level 1		Level 2			Total
Assets:
Money market funds (1)	$	503	$	—		$	503
Total Assets	$	503	$	—		$	503
Liabilities:
Interest rate swap (2)		—	$	(1,144	)	$	(1,144	)
Total Liabilities	$	—	$	(1,144	)	$	(1,144	)

(1) Included in cash and cash equivalents on the Consolidated Balance Sheets.

(2) The Company has an interest rate swap contract that hedges the risk of variability from interest payments on its borrowings (refer to Note 3 – Debt and Note 6 – Derivatives and Hedging). The fair value of the interest rate swap is based on valuations prepared by a third-party broker. Those valuations are based on observable interest rates and other observable market data, which the Company considers Level 2 inputs.

During the six months ended June 30, 2021, the Company did not transfer assets or liabilities between levels of the fair value hierarchy. Additionally, there have been no changes to the valuation techniques for Level 2 liabilities.

Note 8 — Income Taxes

Forrester provides for income taxes on an interim basis according to management’s estimate of the effective tax rate expected to be applicable for the full fiscal year. Certain items such as changes in tax rates, tax benefits or expense related to settlements of share-based payment awards, and foreign currency gains or losses are treated as discrete items and are recorded in the period in which they arise.

Income tax expense for the six months ended June 30, 2021 was $5.5 million resulting in an effective tax rate of 30.7% for the period. Income tax expense for the six months ended June 30, 2020 was $0.3 million resulting in an effective tax rate of 2.2% for the period. The increase in income tax expense during the 2021 period was primarily due to the increase in overall U.S. profitability.

The Company anticipates that its effective tax rate for the full year 2021 will be approximately 31%.

On March 27, 2020, Congress enacted the Coronavirus Aid, Relief and Economic Security ("CARES") Act to provide certain relief as a result of the COVID-19 outbreak. The Company evaluated the impact of the CARES Act and determined it was not material to its financial position or results of operations.

Note 9 — Accumulated Other Comprehensive Income (Loss) (“AOCI/L”)

The components of accumulated other comprehensive income (loss) are as follows (net of tax, in thousands):

			Translation
			Adjustment			Total AOCI/L
Balance at March 31, 2021	(631	)	$	(2,170	)	$	(2,801	)
Foreign currency translation (1)	—			723			723
Unrealized loss before reclassification, net    of tax of 2	(7	)		—			(7	)
Reclassification of AOCI/L to income, net    of tax of (57) (2)	146			—			146
Balance at June 30, 2021	(492	)	$	(1,447	)	$	(1,939	)

All values are in US Dollars.

			Translation
			Adjustment			Total AOCI/L
Balance at March 31, 2020	(1,285	)	$	(6,673	)	$	(7,958	)
Foreign currency translation (1)	—			885			885
Unrealized loss before reclassification, net    of tax of 53	(136	)		—			(136	)
Reclassification of AOCI/L to income, net    of tax of (71) (2)	181			—			181
Balance at June 30, 2020	(1,240	)	$	(5,788	)	$	(7,028	)

All values are in US Dollars.

15

---

			Translation
			Adjustment			Total AOCI/L
Balance at December 31, 2020	(821	)	$	131		$	(690	)
Foreign currency translation (1)	—			(1,578	)		(1,578	)
Unrealized loss before reclassification, net    of tax of 1	(3	)		—			(3	)
Reclassification of AOCI/L to income, net    of tax of (130) (2)	332			—			332
Balance at June 30, 2021	(492	)	$	(1,447	)	$	(1,939	)

All values are in US Dollars.

			Translation
			Adjustment			Total AOCI/L
Balance at December 31, 2019	(104	)	$	(4,753	)	$	(4,857	)
Foreign currency translation (1)	—			(1,035	)		(1,035	)
Unrealized loss before reclassification, net    of tax of 511	(1,308	)		—			(1,308	)
Reclassification of AOCI/L to income, net    of tax of (67) (2)	172			—			172
Balance at June 30, 2020	(1,240	)	$	(5,788	)	$	(7,028	)

All values are in US Dollars.

(1) The Company does not record tax provisions or benefits for the net changes in foreign currency translation adjustments as it intends to permanently reinvest undistributed earnings of its foreign subsidiaries.

(2) Reclassification is related to the Company’s interest rate swap (cash flow hedge) and was recorded in interest expense on the Consolidated Statements of Income. Refer to Note 6 – Derivatives and Hedging.

Note 10 — Net Income Per Common Share

Basic net income per common share is computed by dividing net income by the basic weighted average number of common shares outstanding during the period. Diluted net income per common share is computed by dividing net income by the diluted weighted average number of common shares and common equivalent shares outstanding during the period. The weighted average number of common equivalent shares outstanding has been determined in accordance with the treasury-stock method. Common equivalent shares consist of common stock issuable on the exercise of outstanding stock options and the vesting of restricted stock units.

Basic and diluted weighted average common shares are as follows (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2021		2020		2021		2020
Basic weighted average common shares outstanding		19,126		18,759		19,094		18,732
Weighted average common equivalent shares		251		72		238		96
Diluted weighted average common shares outstanding		19,377		18,831		19,332		18,828
Options and restricted stock units excluded from diluted<br>   weighted average share calculation as effect would have<br>   been anti-dilutive		9		733		6		441

Note 11 — Stockholders’ Equity

The components of stockholders’ equity are as follows (in thousands):

	Three Months Ended June 30, 2021
	Common Stock							Treasury Stock					Accumulated
	Number<br>of<br>Shares		0.01ParValue	Additional<br>Paid-in<br>Capital		Retained<br>Earnings		Number<br>of<br>Shares		Cost			Other<br>Comprehensive<br>Income (Loss)			Total<br>Equity
Balance at March 31, 2021		23,755		$	234,752	$	131,937		4,631	$	(171,889	)	$	(2,801	)	$	192,237
Issuance of common stock under<br>   stock plans, including tax effects		25			336		—		—		—			—			336
Repurchases of common stock		—			—		—		63		(2,673	)		—			(2,673	)
Stock-based compensation expense		—			2,397		—		—		—			—			2,397
Net income		—			—		8,343		—		—			—			8,343
Net change in interest rate swap, <br>   net of tax		—			—		—		—		—			139			139
Foreign currency translation		—			—		—		—		—			723			723
Balance at June 30, 2021		23,780		$	237,485	$	140,280		4,694	$	(174,562	)	$	(1,939	)	$	201,502

All values are in US Dollars.

	Three Months Ended June 30, 2020
	Common Stock							Treasury Stock					Accumulated
	Number<br>of<br>Shares		0.01ParValue	Additional<br>Paid-in<br>Capital		Retained<br>Earnings		Number<br>of<br>Shares		Cost			Other<br>Comprehensive<br>Income (Loss)			Total<br>Equity
Balance at March 31, 2020		23,389		$	220,308	$	117,477		4,631	$	(171,889	)	$	(7,958	)	$	158,172
Issuance of common stock under<br>   stock plans, including tax effects		12			6		—		—		—			—			6
Stock-based compensation expense		—			2,464		—		—		—			—			2,464
Net income		—			—		11,837		—		—			—			11,837
Net change in interest rate swap, <br>   net of tax		—			—		—		—		—			45			45
Foreign currency translation		—			—		—		—		—			885			885
Balance at June 30, 2020		23,401		$	222,778	$	129,314		4,631	$	(171,889	)	$	(7,028	)	$	173,409

All values are in US Dollars.

	Six Months Ended June 30, 2021
	Common Stock							Treasury Stock					Accumulated
	Number<br>of<br>Shares		0.01ParValue	Additional<br>Paid-in<br>Capital		Retained<br>Earnings		Number<br>of<br>Shares		Cost			Other<br>Comprehensive<br>Income (Loss)			Total<br>Stockholders'<br>Equity
Balance at December 31, 2020		23,648		$	230,128	$	127,981		4,631	$	(171,889	)	$	(690	)	$	185,766
Issuance of common stock under<br>   stock plans, including tax effects		132			2,468		—		—		—			—			2,470
Repurchases of common stock		—			—		—		63		(2,673	)		—			(2,673	)
Stock-based compensation expense		—			4,889		—		—		—			—			4,889
Net income		—			—		12,299		—		—			—			12,299
Net change in interest rate swap, <br>   net of tax		—			—		—		—		—			329			329
Foreign currency translation		—			—		—		—		—			(1,578	)		(1,578	)
Balance at June 30, 2021		23,780		$	237,485	$	140,280		4,694	$	(174,562	)	$	(1,939	)	$	201,502

All values are in US Dollars.

	Six Months Ended June 30, 2020
	Common Stock								Treasury Stock					Accumulated
	Number<br>of<br>Shares		0.01ParValue	Additional<br>Paid-in<br>Capital		Retained<br>Earnings			Number<br>of<br>Shares		Cost			Other<br>Comprehensive<br>Income (Loss)			Total<br>Stockholders'<br>Equity
Balance at December 31, 2019		23,275		$	216,454	$	118,147			4,631	$	(171,889	)	$	(4,857	)	$	158,088
Issuance of common stock under<br>   stock plans, including tax effects		126			1,058		—			—		—			—			1,059
Stock-based compensation expense		—			5,266		—			—		—			—			5,266
Cumulative effect adjustment due<br>   to adoption of new accounting<br>   pronouncement, net of tax		—			—		(157	)		—		—			—			(157	)
Net income		—			—		11,324			—		—			—			11,324
Net change in interest rate swap, <br>   net of tax		—			—		—			—		—			(1,136	)		(1,136	)
Foreign currency translation		—			—		—			—		—			(1,035	)		(1,035	)
Balance at June 30, 2020		23,401		$	222,778	$	129,314			4,631	$	(171,889	)	$	(7,028	)	$	173,409

All values are in US Dollars.

17

---

Equity Plans

Restricted stock unit activity for the six months ended June 30, 2021 is presented below (in thousands, except per share data):

				Weighted-
				Average
	Number of			Grant Date
	Shares			Fair Value
Unvested at December 31, 2020		642		$	38.99
Granted		28			44.00
Vested		(52	)		38.77
Forfeited		(25	)		39.32
Unvested at June 30, 2021		593		$	39.24

Stock option activity for the six months ended June 30, 2021 is presented below (in thousands, except per share data and contractual term):

				Weighted -		Weighted -
				Average		Average
				Exercise		Remaining		Aggregate
	Number			Price Per		Contractual		Intrinsic
	of Shares			Share		Term (in years)		Value
Outstanding at December 31, 2020		292		$	35.46
Exercised		(43	)		35.78
Outstanding at June 30, 2021		249		$	35.41		2.97	$	2,583
Vested and Exercisable at June 30, 2021		249		$	35.41		2.97	$	2,583

No stock options were granted or forfeited during the six months ended June 30, 2021.

Stock-Based Compensation

Forrester recognizes the fair value of stock-based compensation over the requisite service period of the individual grantee, which generally equals the vesting period. Stock-based compensation was recorded in the following expense categories on the Consolidated Statements of Income (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2021		2020		2021		2020
Cost of services and fulfillment	$	1,401	$	1,232	$	2,835	$	2,825
Selling and marketing		399		423		848		785
General and administrative		597		809		1,206		1,656
Total	$	2,397	$	2,464	$	4,889	$	5,266

Forrester utilizes the Black-Scholes valuation model for estimating the fair value of shares subject to purchase under the employee stock purchase plan, which were valued using the following assumptions:

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2021			2020			2021			2020
Average risk-free interest rate		0.05	%		0.30	%		0.05	%		0.30	%
Expected dividend yield		0.0	%		0.0	%		0.0	%		0.0	%
Expected life	0.5 Years			0.5 Years			0.5 Years			0.5 Years
Expected volatility		35	%		26	%		35	%		26	%
Weighted average fair value	$	11.50		$	8.10		$	11.50		$	8.10

Treasury Stock

As of June 30, 2021, Forrester’s Board of Directors had authorized an aggregate $535.0 million to purchase common stock under its stock repurchase program. The shares repurchased may be used, among other things, in connection with Forrester’s equity incentive and purchase plans. During the three and six months ended June 30, 2021, the Company repurchased approximately 0.1 million shares of common stock at an aggregate cost of approximately $2.7 million. During the three and six months ended June 30, 2020, the Company did not repurchase any shares of common stock. From the inception of the program through June 30, 2021, the Company repurchased 16.4 million shares of common stock at an aggregate cost of $477.5 million.

Note 12 — Operating Segments

The Company’s operations are grouped into three segments: Research, Consulting, and Events. These segments are based on the management structure of the Company and how management uses financial information to evaluate performance and determine how to allocate resources. The Company’s products and services are delivered through each segment as described below. Additionally, the tables below include the reclassification of revenues for the components of the Company’s CV subscription research products, as described further in Note 1: Interim Consolidated Financial Statements.

The Research segment includes the revenues from all of the Company’s research products as well as consulting revenues from advisory services (such as speeches and advisory days) delivered by the Company’s research organization. Research segment costs include the cost of the organizations responsible for developing and delivering these products in addition to the costs of the product management organization responsible for product pricing and packaging, and the launch of new products. In May 2021, the Company announced the launch of a new research portfolio called Forrester Decisions, which will be available in August 2021. This new portfolio of products will help executives, functional leaders, and their teams, across technology, marketing, customer experience, sales, and product management, plan ​and pursue initiatives for driving growth. The Forrester Decisions product combines the research, frameworks, models, and methodologies of the Company’s Forrester Research and SiriusDecisions Research product offerings, as well as features of the Company’s Connect and Analytics products. In connection with the launch of Forrester Decisions, the Company will no longer provide disaggregation of revenue by its research products in the segment tables below (refer to Note 5 – Revenue and Related Matters for disclosure of disaggregated revenue).

The Consulting segment includes the revenues and the related costs of the Company’s project consulting organization. The project consulting organization delivers a majority of the Company’s project consulting revenue and certain advisory services.

The Events segment includes the revenues and the costs of the organization responsible for developing and hosting in-person and virtual events.

Segment expenses include the direct expenses of each segment organization and exclude selling and marketing expenses, general and administrative expenses, stock-based compensation expense, depreciation expense, adjustments to incentive bonus compensation from target amounts, amortization of intangible assets, interest and other expense, and gains on investments. The accounting policies used by the segments are the same as those used in the consolidated financial statements.

The Company provides information by reportable segment in the tables below (in thousands):

	Research Segment			Consulting Segment			Events Segment			Consolidated
Three Months Ended June 30, 2021
Research revenues	$	81,002		$	—		$	—		$	81,002
Consulting revenues		12,842			28,118			—			40,960
Events revenues		—			—			6,708			6,708
Total segment revenues		93,844			28,118			6,708			128,670
Segment expenses		(29,417	)		(12,851	)		(3,032	)		(45,300	)
Selling, marketing, administrative and other expenses											(66,103	)
Amortization of intangible assets											(3,968	)
Integration costs											(216	)
Interest expense, other expense, and gains on investments											(1,267	)
Income before income taxes										$	11,816
	Research Segment			Consulting Segment			Events Segment			Consolidated
---	---	---	---	---	---	---	---	---	---	---	---	---
Three Months Ended June 30, 2020
Research revenues	$	75,034		$	—		$	—		$	75,034
Consulting revenues		11,928			21,547			—			33,475
Events revenues		—			—			5,032			5,032
Total segment revenues		86,962			21,547			5,032			113,541
Segment expenses		(25,870	)		(10,099	)		(3,206	)		(39,175	)
Selling, marketing, administrative and other expenses											(57,810	)
Amortization of intangible assets											(4,713	)
Integration costs											(612	)
Interest expense, other expense, and gains on investments											844
Income before income taxes										$	12,075

19

---

	Research Segment			Consulting Segment			Events Segment			Consolidated
Six Months Ended June 30, 2021
Research revenues	$	155,970		$	—		$	—		$	155,970
Consulting revenues		25,573			53,937			—			79,510
Events revenues		—			—			6,971			6,971
Total segment revenues		181,543			53,937			6,971			242,451
Segment expenses		(60,134	)		(25,176	)		(3,746	)		(89,056	)
Selling, marketing, administrative and other expenses											(124,571	)
Amortization of intangible assets											(7,871	)
Integration costs											(334	)
Interest expense, other expense and gains on investments											(2,866	)
Income before income taxes										$	17,753
	Research Segment			Consulting Segment			Events Segment			Consolidated
---	---	---	---	---	---	---	---	---	---	---	---	---
Six Months Ended June 30, 2020
Research revenues	$	149,301		$	—		$	—		$	149,301
Consulting revenues		24,510			40,953			—			65,463
Events revenues		—			—			5,122			5,122
Total segment revenues		173,811			40,953			5,122			219,886
Segment expenses		(53,334	)		(20,120	)		(3,883	)		(77,337	)
Selling, marketing, administrative and other expenses											(117,685	)
Amortization of intangible assets											(9,425	)
Integration costs											(3,487	)
Interest expense, other income, and gains on investments											(371	)
Income before income taxes										$	11,581

Note 13 — Contingencies

From time to time, the Company may be subject to legal proceedings and civil and regulatory claims that arise in the ordinary course of its business activities. Regardless of the outcome, litigation can have a material adverse effect on the Company because of defense and settlement costs, diversion of management resources, and other factors.

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Overview

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as “expects,” “believes,” “anticipates,” “intends,” “plans,” “estimates,” or similar expressions are intended to identify these forward-looking statements. Reference is made in particular to our statements about possible acquisitions, future dividends, future share repurchases, future growth rates, results from operations and tax rates, the launch of Forrester Decisions, future compliance with financial covenants under our credit facility, future interest expense, anticipated increases in, and productivity of, our sales force and headcount, the adequacy of our cash, and cash flows to satisfy our working capital and capital expenditures, and the anticipated impact of accounting standards. These statements are based on our current plans and expectations and involve risks and uncertainties. Important factors that could cause actual future activities and results to differ include, among others, our ability to retain and enrich subscriptions to, and licenses of, our Research products and services, our ability to fulfill existing or generate new consulting engagements and advisory services, our ability to generate and increase demand for the Events we host, technology spending, our ability to mitigate the adverse impact from the widespread outbreak of COVID-19 which could disrupt or restrict our ability to sell or fulfill, or reduce demand for, our products, services, and events, the risks and challenges inherent in international business activities including any impact of Brexit, our ability to offer new products and services, our dependence on key personnel, our ability to attract and retain qualified professional staff, our ability to respond to business and economic conditions and market trends, the impact of our outstanding debt, competition and industry consolidation, possible variations in our quarterly operating results, concentration of our stock ownership, the possibility of network disruptions and security breaches, our ability to enforce and protect our intellectual property rights, compliance with privacy laws, taxation risks, and any weakness identified in our system of internal controls. These risks are described more completely in our Annual Report on Form 10-K for the year ended December 31, 2020. We undertake no obligation to update publicly any forward-looking statements, whether as a result of new information, future events, or otherwise.

The COVID-19 pandemic significantly affected us beginning in March 2020 primarily through lower contract bookings and a reduction in revenues from the conversion of our events from in-person events to virtual events. While the duration and severity of the pandemic is uncertain, we did experience a rebound in contract bookings beginning in the fourth quarter of 2020 and continuing through the second quarter of 2021. We expect that trend to continue through the remainder of 2021. Our events business continues to be negatively affected by the pandemic. All events in the first three quarters of 2021 have been or will be held as virtual events, including two of our flagship events, B2B Summit North America and CX North America. We hope to hold the majority of our events during the fourth quarter of 2021 as hybrid events, consisting of both in-person and virtual experiences.

The extent to which the COVID-19 pandemic ultimately impacts our business, financial condition, results of operations, cash flows, and liquidity may differ from our current estimates due to inherent uncertainties regarding the duration and further spread of the outbreak, its severity, actions taken to contain the virus or treat its impact, and how quickly and to what extent normal economic and operating conditions can resume.

We derive revenues from subscriptions to our Research products and services, licensing electronic “reprints” of our Research, performing consulting projects and advisory services, and hosting Events. We offer contracts for our Research products that are typically renewable annually and payable in advance. Subscription products are recognized as revenue ratably over the term of the contract. Accordingly, a substantial portion of our billings are initially recorded as deferred revenue. Reprints include an obligation to deliver a customer-selected research document and certain usage data provided through an on-line platform, which represents two performance obligations. We recognize revenue for the performance obligation for the data portion of the reprint ratably over the license term. We recognize revenue for the performance obligation for the research document at the time of providing access to the document. Billings for licensing of reprints are initially recorded as deferred revenue. Clients purchase consulting projects and advisory services independently and/or to supplement their access to our subscription-based products. Consulting project revenues, which are based upon fixed-fee agreements, are recognized as the services are provided. Advisory service revenues, such as speeches and advisory days, are recognized when the service is complete or the customer receives the agreed upon deliverable. Billings attributable to consulting projects and advisory services are initially recorded as deferred revenue. Events revenues consist of ticket and sponsorship sales for a Forrester-hosted event. Billings for Events are also initially recorded as deferred revenue and are recognized as revenue upon completion of each Event.

Our primary operating expenses consist of cost of services and fulfillment, selling and marketing expenses, and general and administrative expenses. Cost of services and fulfillment represents the costs associated with the production and delivery of our products and services, including salaries, bonuses, employee benefits, and stock-based compensation expense for all personnel that produce and deliver our products and services, including all associated editorial, travel, and support services. Selling and marketing expenses include salaries, sales commissions, bonuses, employee benefits, stock-based compensation expense, travel expenses, promotional costs, and other costs incurred in marketing and selling our products and services. General and administrative expenses include the costs of the technology, operations, finance, and human resources groups and our other administrative functions, including salaries, bonuses, employee benefits, and stock-based compensation expense. Overhead costs such as facilities (sublease income) and

annual fees for cloud-based information technology systems are allocated to these categories according to the number of employees in each group.

Effective from the first quarter of 2021, we have modified our key metrics to focus on our contract value (“CV”) products (as described below) in comparison to our prior metrics which included measures of our broader product portfolio. For 2021, we have focused on increasing our CV product bookings and have modified our compensation programs and metrics accordingly. We are focusing on CV products as these products are our most profitable products and historically our contracts for CV products have renewed at high rates (as measured by our client retention and wallet retention metrics). Our CV products make up essentially all of our research revenues.

We have included the historical calculation of the metrics below, dating back to the first quarter of 2019, on the investor relations section of our website.

Contract value, client retention, wallet retention, and number of clients are metrics that we believe are important to understanding our research business. We define these metrics as follows:

 Contract value (CV) — is defined as the value attributable to all of our recurring research-related contracts. Contract value is calculated as the annualized value of all contracts in effect at a specific point in time, without regard to how much revenue has already been recognized. Contract value primarily consists of subscription-based contracts for which revenue is recognized on a ratable basis, except for the entitlements embedded in our subscription products, such as event tickets and advisory sessions, for which the revenue is recognized when the item is utilized. Contract value also includes our reprint products, as these products are used throughout the year by our clients and are typically renewed.

 Client retention — represents the percentage of client companies (defined as all clients that buy a CV product) at the prior year measurement date that have active contracts at the current year measurement date.

 Wallet retention — represents a measure of the CV we have retained with clients over a twelve-month period. Wallet retention is calculated on a percentage basis by dividing the annualized contract value of our current clients, who were also clients a year ago, by the total annualized contract value from a year ago.

 Clients — is calculated at the enterprise level as all clients that have an active CV contract.

Client retention and wallet retention are not necessarily indicative of the rate of future retention of our revenue base. A summary of our key metrics is as follows (dollars in millions):

	As of						Absolute		Percentage
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
Contract value	$	319.8		$	294.0		$	25.8		9	%
Client retention		77	%		72	%		5		7	%
Wallet retention		96	%		87	%		9		10	%
Number of clients		2,940			2,760			180		7	%

Contract value increased 9% at June 30, 2021 compared to the prior year period. Client retention and wallet retention increased 7% and 10%, respectively, at June 30, 2021 compared to the prior year period. These metrics were at their lows during the second and third quarters of 2020 as contract bookings declined during 2020 due to the pandemic. We have seen an improvement in these metrics from their lows in the middle of 2020 as contract bookings expanded during the second half of 2020 and the first half of 2021.

Management’s discussion and analysis of financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”). The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our policies and estimates, including but not limited to, those related to our revenue recognition, leases, goodwill, intangible and other long-lived assets, and income taxes. Management bases its estimates on historical experience, data available at the time the estimates are made and various assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. Our critical accounting policies and estimates are described in our Annual Report on Form 10-K for the year ended December 31, 2020.

Results of Operations

The following table sets forth our statement of income as a percentage of total revenues for the periods indicated:

	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2021			2020			2021			2020
Revenues:
Research revenues		63.0	%		66.1	%		64.3	%		67.9	%
Consulting revenues		31.8			29.5			32.8			29.8
Events revenues		5.2			4.4			2.9			2.3
Total revenues		100.0			100.0			100.0			100.0
Operating expenses:
Cost of services and fulfillment		40.6			38.7			41.1			39.7
Selling and marketing		33.1			34.5			33.8			36.1
General and administrative		11.1			10.1			11.3			10.7
Depreciation		1.8			2.2			2.0			2.2
Amortization of intangible assets		3.1			4.2			3.2			4.3
Integration costs		0.1			0.4			0.1			1.6
Income from operations		10.2			9.9			8.5			5.4
Interest expense		(0.8	)		(1.2	)		(0.9	)		(1.3	)
Other income (expense), net		(0.2	)		(0.2	)		(0.3	)		0.1
Gain on investments, net		—			2.1			—			1.1
Income before income taxes		9.2			10.6			7.3			5.3
Income tax expense		2.7			0.2			2.2			0.2
Net income		6.5	%		10.4	%		5.1	%		5.1	%

Three and Six Months Ended June 30, 2021 and 2020

Revenues

	Three Months Ended						Absolute		Percentage
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
	(dollars in millions)
Total revenues	$	128.7		$	113.5		$	15.1		13	%
Research revenues	$	81.0		$	75.0		$	6.0		8	%
Consulting revenues	$	41.0		$	33.5		$	7.5		22	%
Events revenues	$	6.7		$	5.0		$	1.7		33	%
Revenues attributable to customers outside of <br>   the U.S.	$	28.0		$	22.0		$	6.0		27	%
Percentage of revenue attributable to customers <br>   outside of the U.S.		22	%		19	%		3		16	%
Number of events		3			3			—		—(	%)
	Six Months Ended						Absolute		Percentage
---	---	---	---	---	---	---	---	---	---	---	---
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
	(dollars in millions)
Total revenues	$	242.5		$	219.9		$	22.6		10	%
Research revenues	$	156.0		$	149.3		$	6.7		4	%
Consulting revenues	$	79.5		$	65.5		$	14.0		21	%
Events revenues	$	7.0		$	5.1		$	1.8		36	%
Revenues attributable to customers outside of <br>   the U.S.	$	54.8		$	43.4		$	11.4		26	%
Percentage of revenue attributable to customers <br>   outside of the U.S.		23	%		20	%		3		15	%
Number of events		3			3			—		—(	%)

Total revenues increased 13% and 10% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods, with 2% of the increase due to changes in foreign currency. Revenues from customers outside the U.S. increased 27% and 26% during the three and six months ended June 30, 2021, respectively, due to an increase in revenues in Europe, the United Kingdom, Asia Pacific region, and Canada. Approximately 8% of the increase for the three and six months ended June 30, 2021 was due to changes in foreign currencies.

Research revenues are recognized as revenue primarily on a ratable basis over the term of the contracts, which are generally twelve-month periods. Research revenues increased 8% and 4% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods, with 2% and 1% of the increase due to changes in foreign currency, respectively. The increase in revenues was primarily due to increased contract value during these periods.

Consulting revenues increased 22% and 21% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods, with 2% of the increase due to changes in foreign currency. The increase in revenues during the three months ended June 30, 2021 was primarily due to continued strong demand for our content marketing and strategy consulting offerings. The increase in revenues during the six months ended June 30, 2021 was primarily due to continued strong demand of our content marketing offerings.

Events revenues increased 33% and 36% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods, with 2% of the increase due to changes in foreign currency. The increase in revenues was primarily due to higher sponsorship revenues.

Refer to the “Segments Results” section below for a discussion of revenues and expenses by segment.

Cost of Services and Fulfillment

	Three Months Ended						Absolute			Percentage
	June 30,						Increase			Increase
	2021			2020			(Decrease)			(Decrease)
Cost of services and fulfillment (dollars in millions)	$	52.3		$	44.0		$	8.3			19	%
Cost of services and fulfillment as a percentage of <br>   total revenues		40.6	%		38.7	%		1.9			5	%
Service and fulfillment employees <br>   (at end of period)		764			800			(36	)		(5	%)
	Six Months Ended						Absolute		Percentage
---	---	---	---	---	---	---	---	---	---	---	---
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
Cost of services and fulfillment (dollars in millions)	$	99.7		$	87.3		$	12.4		14	%
Cost of services and fulfillment as a percentage of <br>   total revenues		41.1	%		39.7	%		1.4		4	%

Cost of services and fulfillment expenses increased 19% during the three months ended June 30, 2021 compared to the prior year period, with 2% of the increase due to changes in foreign currencies. The increase was primarily due to (1) a $7.0 million increase in compensation and benefit costs due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic and merit increases, partially offset by a decrease in headcount, and (2) a $1.1 million increase in professional services costs primarily due to increases in outsourced services related to revenue delivery and contractor costs.

Cost of services and fulfillment expenses increased 14% during the six months ended June 30, 2021 compared to the prior year period, with 2% of the increase due to changes in foreign currencies. The increase was primarily due to (1) a $11.0 million increase in compensation and benefit costs due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic and merit increases, partially offset by a decrease in headcount, and (2) a $3.4 million increase in professional services costs primarily due to increases in outsourced services related to revenue delivery, contractor and survey costs. These increases were partially offset by a $1.5 million decrease in travel and entertainment expenses due to reduced travel as a result of the COVID-19 pandemic.

Selling and Marketing

	Three Months Ended						Absolute			Percentage
	June 30,						Increase			Increase
	2021			2020			(Decrease)			(Decrease)
Selling and marketing expenses (dollars in millions)	$	42.6		$	39.1		$	3.4			9	%
Selling and marketing expenses as a percentage of <br>   total revenues		33.1	%		34.5	%		(1.4	)		(4	%)
Selling and marketing employees (at end of period)		720			806			(86	)		(11	%)
	Six Months Ended						Absolute			Percentage
---	---	---	---	---	---	---	---	---	---	---	---	---
	June 30,						Increase			Increase
	2021			2020			(Decrease)			(Decrease)
Selling and marketing expenses (dollars in millions)	$	81.8		$	79.4		$	2.4			3	%
Selling and marketing expenses as a percentage of <br>   total revenues		33.8	%		36.1	%		(2.3	)		(6	%)

Selling and marketing expenses increased 9% during the three months ended June 30, 2021 compared to the prior year period, with 2% of the increase due to changes in foreign currencies. The increase was primarily due to (1) a $2.7 million increase in compensation and benefit costs due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic, merit increases and an increase in commissions expense, partially offset by a decrease in headcount, and (2) a $0.8 million increase in professional services costs primarily due to an increase in advertising expense.

Selling and marketing expenses increased 3% during the six months ended June 30, 2021 compared to the prior year period, with 2% of the increase due to changes in foreign currencies. The increase was primarily due to (1) a $4.2 million increase in compensation and benefit costs due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic, merit increases and an increase in commissions expense, partially offset by a decrease in headcount, and (2) a $0.9 million increase in professional services costs primarily due to an increase in advertising expense. These increases were partially offset by a $1.6 million decrease in travel and entertainment expenses due to reduced travel as a result of the COVID-19 pandemic.

General and Administrative

	Three Months Ended						Absolute			Percentage
	June 30,						Increase			Increase
	2021			2020			(Decrease)			(Decrease)
General and administrative expenses (dollars in <br>   millions)	$	14.3		$	11.5		$	2.9			25	%
General and administrative expenses as a percentage <br>   of total revenues		11.1	%		10.1	%		1.0			10	%
General and administrative employees (at end of <br>   period)		235			237			(2	)		(1	%)
	Six Months Ended						Absolute		Percentage
---	---	---	---	---	---	---	---	---	---	---	---
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
General and administrative expenses (dollars in <br>   millions)	$	27.5		$	23.5		$	4.1		17	%
General and administrative expenses as a percentage <br>   of total revenues		11.3	%		10.7	%		0.6		6	%

General and administrative expenses increased 25% during the three months ended June 30, 2021 compared to the prior year period, with 2% of the increase due to changes in foreign currencies. The increase was primarily due to a $2.3 million increase in compensation and benefit costs due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic and merit increases.

General and administrative expenses increased 17% during the six months ended June 30, 2021 compared to the prior year period, with 2% of the increase due to changes in foreign currencies. The increase was primarily due to (1) a $3.6 million increase in compensation and benefit costs due to reinstating incentive bonus programs and other benefits that were eliminated as part of the

cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic and merit increases, and (2) a $0.7 million increase in professional services costs.

Depreciation

Depreciation expense decreased by $0.2 million and $0.3 million during the three and six months ended June 30, 2021, respectively, compared to the prior year periods primarily due to software assets becoming fully depreciated.

Amortization of Intangible Assets

Amortization expense decreased by $0.7 million and $1.6 million during the three and six months ended June 30, 2021, respectively, compared to the prior year periods primarily due to a certain intangible asset becoming fully amortized in 2020.

Integration Costs

Integration costs consist of direct and incremental costs to integrate acquired companies and in 2020 primarily consisted of certain fair value adjustments, consulting, severance, accounting and tax professional fees, and expenses related to unused lease facilities.

Integration costs decreased by $0.4 million and $3.2 million during the three and six months ended June 30, 2021, respectively, compared to the prior year periods due to the substantial completion of the integration of SiriusDecisions, Inc. (acquired at the beginning of 2019) during 2020. Integration costs in 2021 relate to unused lease facilities from the SiriusDecisions acquisition.

We do not expect to incur integration costs during the remainder of the year ending December 31, 2021.

Interest Expense

Interest expense consists of interest on our borrowings and realized gains (losses) on the related interest rate swap. Interest expense decreased by $0.2 million and $0.7 million during the three and six months ended June 30, 2021, respectively, compared to the prior year periods due to lower average outstanding borrowings and a lower effective interest rate.

Other Income (Expense), Net

Other income (expense), net primarily consists of gains (losses) on foreign currency, gains (losses) on foreign currency forward contracts, and interest income. Other income (expense), net was essentially consistent and decreased $0.8 million during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. The decrease during the six months ended June 30, 2021, was primarily due to an increase in foreign currency losses.

Gain on Investments, Net

Gain on investments, net primarily represents our share of equity method investment gains and losses from our technology-related investment funds. Gain on investments decreased $2.4 million during the three and six months ended June 30, 2021 compared to the prior year periods due to a decrease in investment gains generated by the underlying funds.

Income Tax Expense

	Three Months Ended						Absolute		Percentage
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
Provision for income taxes (dollars in millions)	$	3.5		$	0.2		$	3.2		1,359	%
Effective tax rate		29.4	%		2.0	%		27.4		1,370	%
	Six Months Ended						Absolute		Percentage
---	---	---	---	---	---	---	---	---	---	---	---
	June 30,						Increase		Increase
	2021			2020			(Decrease)		(Decrease)
Provision for income taxes (dollars in millions)	$	5.5		$	0.3		$	5.2		2,022	%
Effective tax rate		30.7	%		2.2	%		28.5		1,295	%

Income tax expense increased by $5.2 million during the six months ended June 30, 2021 compared to the prior year period primarily due to the increase in overall U.S. profitability. For the full year 2021, we anticipate that our effective tax rate will be approximately 31%.

Segment Results

Our operations are grouped into three segments: Research, Consulting, and Events. These segments are based on our management structure and how management uses financial information to evaluate performance and determine how to allocate resources. Our products and services are delivered through each segment as described below. Additionally, the tables below include the reclassification of revenues for the components of our CV subscription research products, as described further in Note 1: Interim Consolidated Financial Statements in the Notes to Consolidated Financial Statements.

The Research segment includes the revenues from all of our research products as well as consulting revenues from advisory services (such as speeches and advisory days) delivered by our research organization. Research segment costs include the cost of the organizations responsible for developing and delivering these products in addition to the cost of the product management organization that is responsible for product pricing and packaging and the launch of new products.

The Consulting segment includes the revenues and the related costs of our project consulting organization. The project consulting organization delivers a majority of our project consulting revenue and certain advisory services.

The Events segment includes the revenues and the costs of the organization responsible for developing and hosting in-person and virtual events.

Segment expenses include the direct expenses of each segment organization and exclude selling and marketing expenses, general and administrative expenses, stock-based compensation expense, depreciation expense, adjustments to incentive bonus compensation from target amounts, amortization of intangible assets, interest and other expense, and gains on investments. The accounting policies used by the segments are the same as those used in the consolidated financial statements.

	Research Segment			Consulting Segment			Events Segment			Consolidated
	(dollars in thousands)
Three Months Ended June 30, 2021
Research revenues	$	81,002		$	—		$	—		$	81,002
Consulting revenues		12,842			28,118			—			40,960
Events revenues		—			—			6,708			6,708
Total segment revenues		93,844			28,118			6,708			128,670
Segment expenses		(29,417	)		(12,851	)		(3,032	)		(45,300	)
Year over year revenue change		8	%		30	%		33	%		13	%
Year over year expense change		14	%		27	%		(5	%)		16	%
	Research Segment			Consulting Segment			Events Segment			Consolidated
---	---	---	---	---	---	---	---	---	---	---	---	---
	(dollars in thousands)
Three Months Ended June 30, 2020
Research revenues	$	75,034		$	—		$	—		$	75,034
Consulting revenues		11,928			21,547			—			33,475
Events revenues		—			—			5,032			5,032
Total segment revenues		86,962			21,547			5,032			113,541
Segment expenses		(25,870	)		(10,099	)		(3,206	)		(39,175	)
	Research Segment			Consulting Segment			Events Segment			Consolidated
---	---	---	---	---	---	---	---	---	---	---	---	---
	(dollars in thousands)
Six Months Ended June 30, 2021
Research revenues	$	155,970		$	—		$	—		$	155,970
Consulting revenues		25,573			53,937			—			79,510
Events revenues		—			—			6,971			6,971
Total segment revenues		181,543			53,937			6,971			242,451
Segment expenses		(60,134	)		(25,176	)		(3,746	)		(89,056	)
Year over year revenue change		4	%		32	%		36	%		10	%
Year over year expense change		13	%		25	%		(4	%)		15	%
	Research Segment			Consulting Segment			Events Segment			Consolidated
---	---	---	---	---	---	---	---	---	---	---	---	---
	(dollars in thousands)
Six Months Ended June 30, 2020
Research revenues	$	149,301		$	—		$	—		$	149,301
Consulting revenues		24,510			40,953			—			65,463
Events revenues		—			—			5,122			5,122
Total segment revenues		173,811			40,953			5,122			219,886
Segment expenses		(53,334	)		(20,120	)		(3,883	)		(77,337	)

Research segment revenues increased 8% and 4% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. For the three and six months ended June 30, 2021, Research product revenues within this segment increased 8% and 4%, respectively, which primarily resulted from increased contract value during this period. For the three and six months ended June 30, 2021, Consulting product revenues within this segment increased 8% and 4%, respectively, due to increased delivery of advisory services.

Research segment expenses increased 14% and 13% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. The increase in expenses during the three months ended June 30, 2021 was primarily due to a $3.1 million increase in compensation and benefit costs primarily due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic and merit increases. The increase in expenses during the six months ended June 30, 2021 was primarily due to (1) a $6.7 million increase in compensation and benefit costs primarily due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic, merit increases, and severance costs and (2) a $0.9 million increase in professional services costs due to an increase in survey costs, new product development, and contractor costs. These increases were partially offset by a $1.1 million decrease in travel and entertainment expenses due to reduced travel as a result of the COVID-19 pandemic.

Consulting segment revenues increased 30% and 32% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. The increase in revenues during the three months ended June 30, 2021 was primarily due to continued strong demand for our content marketing and strategy consulting offerings. The increase in revenues during the six months ended June 30, 2021 was primarily due to continued strong demand of our content marketing offerings.

Consulting segment expenses increased 27% and 25% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. The increase in expenses during the three months ended June 30, 2021 was primarily due to (1) a $1.4 million increase in compensation and benefit costs primarily due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic and merit increases, and (2) a $1.4 million increase in professional services primarily due to an increase in outsourced services related to revenue delivery and contractor costs. The increase in expenses during the six months ended June 30, 2021 was primarily due to (1) a $2.8 million increase in professional services primarily due to an increase in outsourced services related to revenue delivery and contractor costs, and (2) a $2.5 million increase in compensation and benefit costs primarily due to reinstating incentive bonus programs and other benefits that were eliminated as part of the cost-reduction measures implemented in 2020 as a result of the impact of the COVID-19 pandemic.

Event segment revenues increased 33% and 36% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. The increase in Event revenues was primarily due to higher sponsorship revenues.

Event segment expenses decreased 5% and 4% during the three and six months ended June 30, 2021, respectively, compared to the prior year periods. The decrease in expenses during the three and six months ended June 30, 2021, respectively, was primarily due to a decrease in professional services costs related to virtual delivery.

Liquidity and Capital Resources

We have historically financed our operations primarily through funds generated from operations. Research revenues, which constituted approximately 64% of our revenues during the six months ended June 30, 2021, are generally renewable annually and are typically payable in advance. We generated cash from operating activities of $70.1 million and $25.0 million during the six months ended June 30, 2021 and 2020, respectively. The $45.1 million increase in cash provided from operations for the six months ended June 30, 2021 compared to the prior year period was primarily due to a $27.4 million increase in cash generated from accounts receivable and deferred revenue due to an increase in contract bookings and strong collections activity and a $21.0 million reduction in cash used for working capital (excluding accounts receivable and deferred revenue).

During the six months ended June 30, 2021, we used cash in investing activities of $5.2 million for purchases of property and equipment, primarily consisting of computer software, leasehold improvements and equipment. During the six months ended June 30,

2020, we used cash in investing activities of $5.1 million for purchases of property and equipment, primarily consisting of computer software and leasehold improvements.

We used $6.5 million of cash from financing activities during the six months ended June 30, 2021 primarily due to $6.3 million of repayments of our term loan and $2.7 million for purchases of our common stock, partially offset by $3.1 million of net proceeds from the issuance of common stock under our stock-based incentive plans. We used $17.6 million of cash in financing activities during the six months ended June 30, 2020 primarily due to $18.7 million of repayments of debt that included $14.0 million of discretionary payments on our revolving credit facility and $4.7 million of required repayments of our term loan.

As of June 30, 2021, our remaining stock repurchase authorization was approximately $57.5 million. We plan to repurchase our common stock as market conditions warrant.

We entered into a $200.0 million credit agreement on January 3, 2019. The credit agreement provides for: (1) senior secured term loans in an aggregate principal amount of $125.0 million (the “Term Loans”) and, (2) a senior secured revolving credit facility in an aggregate principal amount of $75.0 million (the “Revolving Credit Facility” and, together with the Term Loans, the “Facilities”). Additional information is provided in Note 3 – Debt in the Notes to Consolidated Financial Statements. The Facilities mature on January 3, 2024. As of June 30, 2021, we had remaining principal payments on the Facilities totaling $103.1 million, contractually due as follows: $6.2 million in 2021, $28.1 million within 2022 and 2023, and $68.8 million in 2024. We were in full compliance with the covenants as of June 30, 2021 and expect to continue to be in compliance through the next 12 months.

The Facilities contain certain customary restrictive loan covenants, including among others, financial covenants that apply a maximum leverage ratio and minimum fixed charge coverage ratio. The negative covenants limit, subject to various exceptions, our ability to incur additional indebtedness, create liens on assets, merge, consolidate, liquidate or dissolve any part of the Company, sell assets, pay dividends or other payments in respect to capital stock, change fiscal year, or enter into certain transactions with affiliates and subsidiaries.

Additional future contractual cash obligations extending over the next 12 months and beyond primarily consist of operating lease payments. We lease office space under non-cancelable operating lease agreements (refer to Note 4 – Leases in the Notes to Consolidated Financial Statements for additional information). The remaining duration of non-cancelable office space leases ranges from less than 1 year to 10 years. As of June 30, 2021, remaining non-cancelable lease payments are due as follows: $7.6 million in 2021, $33.2 million within 2022 and 2023, $30.4 million within 2024 and 2025, and $27.1 million beyond 2025.

In addition to the contractual cash commitments included above, we have other payables and liabilities that may be legally enforceable but are not considered contractual commitments.

As of June 30, 2021, we had cash and cash equivalents of $146.4 million. This balance includes $62.4 million held outside of the U.S. If the cash outside of the U.S. is needed for operations in the U.S., we would be required to accrue and pay U.S. state taxes and may be required to pay withholding taxes to foreign jurisdictions to repatriate these funds. However, our intent is to permanently reinvest these funds outside of the U.S. and our current plans do not demonstrate a need to repatriate these funds for our U.S. operations. We believe that our current cash balance and cash flows from operations will satisfy working capital, financing activities, and capital expenditure requirements for the next twelve months.

Recent Accounting Pronouncements

Refer to Note 1 – Interim Consolidated Financial Statements in the Notes to Consolidated Financial Statements for a full description of recent accounting pronouncements including the expected dates of adoption and effects on results of operations and financial condition.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in our assessment of our sensitivity to market risk since our presentation set forth in Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” in our Annual Report on Form 10-K for the year ended December 31, 2020.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

We maintain “disclosure controls and procedures,” as such term is defined under Securities Exchange Act Rule 13a-15(e), that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to our management, including our principal executive officer and principal financial officer, as appropriate, to allow timely decisions regarding required disclosures. In designing and evaluating the disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives and our management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Our management, with the participation of our principal executive officer and principal financial officer, has evaluated the effectiveness of our disclosure controls and procedures as of June 30, 2021. Based upon their evaluation and subject to the foregoing, the principal executive officer and principal financial officer concluded that our disclosure controls and procedures were effective to provide reasonable assurance as of that date.

Changes in Internal Control Over Financial Reporting

Except as noted below, there was no change in our internal control over financial reporting (as defined in Rules 13a-15(f) of the Exchange Act) that occurred during the quarter ended June 30, 2021, which has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

ITEM 1. LEGAL PROCEEDINGS

From time to time, we may be subject to legal proceedings and civil and regulatory claims that arise in the ordinary course of our business activities. Regardless of the outcome, litigation can have a material adverse effect on us because of defense and settlement costs, diversion of management resources, and other factors.

ITEM 1A. RISK FACTORS

In addition to the other information set forth in this Form 10-Q, you should carefully consider the factors discussed in Part I, “Item 1A: Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2020, which could materially affect our business, financial condition or future results. The risk factors described in our Annual Report on Form 10-K remain applicable to our business. The risks described in our Annual Report on Form 10-K are not the only risks that we face. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition and/or operating results.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Through June 30, 2021, our Board of Directors authorized an aggregate $535.0 million to purchase common stock under our stock repurchase program. During the quarter ended June 30, 2021, we purchased the following shares of our common stock under the stock repurchase program:

					Maximum Dollar
					Value that May
					Yet be Purchased
	Total Number of		Average Price		Under the Stock
Period	Shares Purchased (1)		Paid per Share		Repurchase Program
					(In thousands)
April 1 - April 30		—	$	—
May 1 - May 31		—	$	—
June 1 - June 30		62,728	$	42.62
		62,728			$	57,471

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

Not applicable.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

Not applicable.

ITEM 6. EXHIBITS

3.1	Restated Certificate of Incorporation of Forrester Research, Inc. (see Exhibit 3.1 to Registration Statement on Form S-1A filed on November 5, 1996)
3.2	Certificate of Amendment of the Certificate of Incorporation of Forrester Research, Inc. (see Exhibit 3.1 to Annual Report on Form 10-K for the year ended December 31, 1999)
3.3	Certificate of Amendment to Restated Certificate of Incorporation of Forrester Research, Inc.
3.4	Amended and Restated By-Laws of Forrester Research, Inc.
4.1	Specimen Certificate for shares of Common Stock, $.01 par value, of Forrester Research, Inc. (see Exhibit 4 to Registration Statement on Form S-1A filed on November 5, 1996)
31.1	Certification of the Principal Executive Officer. (filed herewith)
31.2	Certification of the Principal Financial Officer. (filed herewith)
32.1	Certification of the Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (furnished herewith)
32.2	Certification of the Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. (furnished herewith)
101.INS	Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because XBRL tags are embedded within the Inline XBRL document. (filed herewith)
101.SCH	Inline XBRL Taxonomy Extension Schema Document. (filed herewith)
101.CAL	Inline XBRL Taxonomy Extension Calculation Linkbase Document. (filed herewith)
101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase Document. (filed herewith)
101.LAB	Inline XBRL Taxonomy Extension Label Linkbase Document. (filed herewith)
101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase Document. (filed herewith)
104	Cover Page Interactive Data File (embedded within the Inline XBRL Document). (filed herewith)

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

FORRESTER RESEARCH, INC.
By:	/s/ SCOTT R. CHOUINARD
	Scott R. Chouinard
	Interim Chief Financial Officer<br><br>(Principal financial and accounting officer)

Date: August 6, 2021

EX-31.1

Exhibit 31.1

CERTIFICATION OF THE PRINCIPAL EXECUTIVE OFFICER

I, George F. Colony, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Forrester Research, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ GEORGE F. COLONY
George F. Colony
Chairman of the Board and Chief Executive Officer
(Principal executive officer)

Date: August 6, 2021

EX-31.2

Exhibit 31.2

CERTIFICATION OF THE PRINCIPAL FINANCIAL AND ACCOUNTING OFFICER

I, Scott R. Chouinard, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Forrester Research, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ SCOTT R. CHOUINARD
Scott R. Chouinard
Interim Chief Financial Officer
(Principal financial and accounting officer)

Date: August 6, 2021

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

SECTION 1350, CHAPTER 63 OF TITLE 18, UNITED STATES CODE,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Pursuant to Section 1350, Chapter 63 of Title 18, United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned, as Chief Executive Officer of Forrester Research, Inc. (the “Company”), does hereby certify that to the undersigned’s knowledge:

1) the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2021, as filed with the Securities and Exchange Commission (the “10-Q Report”), fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2) the information contained in the 10-Q Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ George F. Colony
George F. Colony
Chairman of the Board and Chief Executive Officer

Dated: August 6, 2021

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

SECTION 1350, CHAPTER 63 OF TITLE 18, UNITED STATES CODE,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Pursuant to Section 1350, Chapter 63 of Title 18, United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned, as Interim Chief Financial Officer of Forrester Research, Inc. (the “Company”), does hereby certify that to the undersigned’s knowledge:

1) the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2021, as filed with the Securities and Exchange Commission (the “10-Q Report”), fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2) the information contained in the 10-Q Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ SCOTT R. CHOUINARD
Scott R. Chouinard
Interim Chief Financial Officer

Dated: August 6, 2021