Call highlights
Kura Sushi USA reported fiscal Q3 2026 total sales of $85.9 million with comparable restaurant sales down 0.4%, but improved restaurant-level operating profit margin to 19.1% from 18.2% and lifted full-year guidance on restaurant-level operating profit margin to 18.5%, while trimming total sales guidance due to unexpected new-unit opening delays.
“Despite our cost of goods sold as a percentage of sales being 200 basis points higher than last year due to tariffs, our operational discipline allowed us to more than offset this impact and improve our restaurant-level operating profit margin by 90 basis points over the prior year to 19.1%.”
- Restaurant-level operating profit margin improved 90 bps year-over-year to 19.1%, despite COGS as a percentage of sales rising 200 bps due to tariffs.
- Labor as a percentage of sales improved 250 bps to 30.6%, with year-to-date labor cost now at 31.2% and full-year improvement tracking toward ~200 bps.
- Adjusted EBITDA grew more than 20% year-over-year to $6.6 million, with Adjusted EBITDA margin up 40 bps to 7.7%.
- Opened 7 new restaurants in Q3 (Orange, Union City, Temecula, San Diego, Goodyear, Wellington and Denton) and reaffirmed the plan for 16 new units this fiscal year, with 15 opened to date.
- COGS as a percentage of sales improved sequentially by 20 bps versus Q2 due to vendor negotiations and cost management, with full-year COGS expected at approximately 30%.
- Bikkurapon system change (choice between capsule prize or dessert voucher) expected to deliver up to 50 bps benefit, more than offsetting the higher IP collaboration cadence in fiscal 2027.
- Comparable restaurant sales fell 0.4% with traffic down 5.1%; regional comps were negative 1.2% on the West Coast and negative 2.1% in the Southwest.
- Food and beverage costs as a percentage of sales rose to 30.2% from 28.3% due to tariffs on imported ingredients.
- Unexpected delays across multiple geographies cost approximately six revenue months, leading to a revised full-year total sales guidance of $330.5–$331.5 million.
- Net income declined to $0.4 million ($0.03 per diluted share) from $0.6 million ($0.05 per diluted share) in the prior-year quarter.
- General and administrative expenses rose $1.5 million year-over-year to $10.2 million, driven mainly by compensation-related costs.
- Quarterly results remained marginally unprofitable, with an operating loss of $39,000.
Guidance
from the 8-K filed Jul 7, 2026| Metric | Period | Guided | Basis |
|---|---|---|---|
| Total sales Initiated | full fiscal year of 2026 | $330.5M – $331.5M | — |
| Average net capital expenditures per unit Initiated | full fiscal year of 2026 | $2.5M | — |
| Restaurant-level operating profit margins Initiated | full fiscal year of 2026 | 18.5% | Non-GAAP |
Guidance from the call
stated verbally on the call, extracted from the transcript| Metric | Period | Guided | Basis |
|---|---|---|---|
| Cost of goods sold as a percentage of sales | full year | 30% | — |
| Effective pricing | fiscal fourth quarter | 4.2% | — |
Good afternoon. Ladies and gentlemen, thank you for standing by. Welcome to the Kura Sushi USA Incorporated Fiscal Third Quarter 2026 Earnings Conference Call. At this time, participants have been placed in a listen-only mode, and the lines will be open for your questions following the presentation. Please note that this call is being recorded. On the line today, we have Pajame Jimmy Uba, President and Chief Executive Officer, and Benjamin Porton, SVP, Investor Relations and System Development. And now, I would like to turn the call over to Mr. Porter.
Thank you, Operator. Good afternoon, everyone, and thank you all for joining.
By now, everyone should have access to our fiscal third quarter 2026 earnings release. It can be found at www.kurasushi.com in the Invest Relations section. A copy of the earnings release is also being included in the egg case resubmitted to the SEC. Before we begin our formal remarks, I need to remind everyone that part of our discussions today will include forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These forward-looking statements are not guarantees of future performance, requirements, and therefore you should not put under reliance on them. These statements are also subject to numerous risks and uncertainties that could cause actual results to differ materially from what we expect. We refer all of you to our SEC filings for a more detailed discussion of the risks that could impact our future operating results in financial condition. Also during today's call, we will discuss certain non-GAAP financial measures which we believe can be useful in evaluating our performance. The presentation of this additional information should not be considered in isolation nor or as a substitute for results for pregnant cords with GAAP, and the reconciliations to comparable GAAP measures are available in earnings release. With that out of the way, I would like to turn the call over to Jimmy.
Thanks, Ben, and thank you to everyone who's joining us on our call today.
During a fiscal third quarter, we were able to make significant progress towards our goals of sustainable margin improvement and returning to our historical 20% restaurant-level operating profit margins, regardless of tariff relief. Despite our cost of goods sold as a percentage of sales being 200 basis points higher than last year due to tariffs, our operational discipline allowed us to more than offset this impact and improve our restaurant-level operating profit margin by 90 basis points over the prior year to 19.1%. We were also able to improve adjustability margins by 40 basis points to 7.7 percent and grew our adjustability dollars by more than 20 percent over the prior year. Our ability to improve profitability in a challenging environment speaks to what we do best, responding rapidly to control what we can control. Total sales for the fiscal third quarter were $85.9 million. representing comparable sales of negative 0.4% with negative 5.1% of traffic, offset by positive 4.7% in price on the mix. Effective pricing for the quota was 4.5%. During our last earnings call, we mentioned that mix being closed to flat at negative 0.2% was the best flow-through in pricing that we had ever seen. makes actually saw further improvement in the third quarter, with average ticket growth exceeding effective pricing. Pricing, we lapped 1% as of June 1st, which we offset with 1% pricing on July 1st, making our effective pricing for fiscal fourth quarter 4.2%. Cost of goods sold as a percentage of sales were 30.2%, as compared to 28.3% in the prior year quarter due to the impact of tariffs. While corks remain meaningfully higher than historical levels, we are pleased with the progress of our vendor negotiations and cost management efforts, which resulted in a sequential improvement of 20 base points over Q2. our full-year cost expectations as a percentage of sales remain approximately 30 percent. Labor as a percentage of sales improved by 250 basis points to 30.6 percent due to operational initiatives. At the beginning of the fiscal year, we had shared an expectation to labor labor cost by 100 basis points over fiscal 2025's pre-year labor cost of 32.9 percent. I'm very proud to share that, as of the end of our third quarter, we've been able to drive down our year-to-date labor cost as a percentage of sales to 31.2 percent. It now looks like we are going to land in the neighborhood of 200 basis points of improvement on our labor line. Turning to unit development, we opened seven new restaurants in the third quarter, Orange, Union City, Temecula, and San Diego in California, Goodyear, Arizona, Wellington, Florida, and Denton, Texas. Subsequent to quarter-end, we opened restaurants in Tulsa, Oklahoma, Sunset Valley, Texas, and Charlotte, North Carolina, bringing us to 15 new unit openings to date. While we continue to expect to open 16 new restaurants for this fiscal year, we have unfortunately faced significant unexpected delays for a number of restaurant openings in both Q3 and Q4, and the loss of approximately six revenue months has impacted our revenue expectations for the year, which we will discuss shortly. These delays occurred following the April earnings call across different geographies and for different reasons, and for many unrelated delays to coincide with one another is highly unusual. Our marketing chain has been hard at work building our IP pipeline for fiscal 27, which is shaping up to be one of our strongest ever. Following our current collaboration with Honkai Star Rail, we have a collaboration with Atlas's Persona. In general, Atlas officially announced the release of the much-awaited Persona 6, making the end of a decade-long wait for fans since 2016's Persona 5. In September and October, we are partnering with apostasy diaries, coinciding with the release of the anime's latest season. I'm extremely excited to announce that. November marks our third collaboration with Nintendo. Our IP campaign for November and December is Yoshi to celebrate the recently released Yoshi and the Mysterious Book for the Nintendo Switch 2. In other marketing news, we remain on track for a fiscal 2027 launch for our upgraded status-tiered rewards program. We are also in the process of introducing optionality to our Bitcoin system by giving guests the choice between the capital price and the free desert voucher that can be on their next visit. We believe this addition will improve guest satisfaction, encourage repeat visits, and reduce our price production cost. Development is currently underway and we hope to have updates for you at our
November earnings call. I'll discuss our financials and liquidity. For the third
In the last quarter, total sales were $85.9 million as compared to $74 million in the prior year period. Comparable restaurant sales growth compared to the prior year period was negative 0.4 percent, with negative 5.1 percent from traffic and 4.7 percent from press and mix. comparable sales growth in our west coast market was negative 1.2 percent and negative 2.1 percent in our southwest market effective pricing for the quarter was 4.5 percent as a reminder beginning in the first quarter of fiscal 2027 we will no longer provide regional breakdowns for comparable sales as regional comps are largely determined by the timing of infills and we do not believe they are indicative of overall company trends. Turning to costs, food and beverage costs as a percentage of sales were 30.2 percent compared to 28.3 percent in the prior year quarter due to tariffs on imported ingredients. Labor and related costs as a percentage of sales were 30.6 percent as compared to 33.1 percent in the prior year quarter due to operational efficiencies and pricing partially offset by low single-digit wage incubation. Occupancy and related expenses as a percentile sales were 7.8 percent compared to prior year quarter of 7.5%. Depreciation and amortization expenses as a patented sales were 4.9% as compared to the prior year quarter of 4.7%. Other costs as a patented sales were 14.6% as compared to the prior year quarter of 14.7%. General and administrative expenses as a patented sales were 11.9%. as compared to 11.8% in the prior year quarter. Operating loss was $39,000, compared to operating loss of $162,000 in the prior year quarter. Income tax expense was $49,000, as compared to $55,000 in the prior year quarter. Net income was $423,000, over $0.03 per year, compared the net income of $565,000, or 5 cents per share, in the prior year quarter. Restaurant-level operating profit as a percentage of sales was 19.1%, compared to 18.2% in the prior year quarter. Adjacent EBITDA was $6.6 million, as compared to $5.4 million in the prior year quarter. And at the end of the fiscal third quarter, we had $66.1 million in cash, cash equivalents and investments and no debt. Lastly, I would like to update and reiterate the following guidance for fiscal year 2026. We now expect total sales to be between $330.5 and $331.5 million. We continue to expect to open 16 new units, maintaining an annual unit growth rate above 20%, with average net capital expenditure per unit continuing to approximate $2.5 million. We continue to expect G&A expenses as a percentage of sales to be approximately 12%, excluding litigation expense. And we now expect full-year S-run level operating profit margins to be approximately 18.5%. Before we open the call to Q&A, I want to conclude my prepared remarks by acknowledging our team whose execution during the quarter was excellent, despite a challenging top line. This is best showcased in our improved guidance on the investment margin and the investment margin dollars, which are both higher than our previous expectations for the year. We remain confident in our team's ability to deliver this kind of execution going forward, and I thank all of our team members for their continued efforts. This concludes our previous remarks. I'm now happy to answer any questions you have. operator, please open the line for questions. As a reminder, during the Q&A session, I may
answer in Japanese before my response is translated into English.
Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star 1 on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star 2 if you would like to remove your question for the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment while we pull for questions.
Our first question is from Jeremy Hamblin with Craig Halloum. Please proceed with your question.
Thanks for taking the questions. I thought I might start with the comp trends. Obviously, a little bit disappointing with where traffic fell down 5% in the quarter. Wanted to see if you could provide us an update on how current quarter trends are looking, how kind of June shaped up, and with the guidance range that you provided on revenues for FY26, what's the implied same-store sale range that you would expect to hit those rates? Revenue figures, given what you expect for unit openings, the remainder of the year.
Sure. Thank you, Jeremy, for your first question. Please allow me to speak in Japanese. Bain is going to translate. So today's revenue guidance is a construction delay plus Q3, Q2, Q4, and macro environment. That's how you understand.
Hi Jeremy, this is Ben. We were certainly disappointed that traffic came in negatively as well. But we believe that this is largely due to elevated gas prices and along the lines of what we discussed in the prior earnings call. Well, as the gas prices have eased, we're beginning to see a little bit of benefit as we've entered Q4, but those benefits are partially offset by how popular the World Cup is. And so the guidance that we're providing for the revenue contemplates the Q3 and Q4 macro background as well as the construction of ways.
I have a lot of confidence. The Q4 has been for many reasons. So I will give you the quality of the COMPO. I will give you the opportunity to talk about it. After the FY27, the IPI pipeline, the Real Estate pipeline, the Food Promotion, such as the three of the COMPO. I've been doing this for now. But the 27th is very optimistic.
Jeremy, as it relates to comps, we continue to be confident in our ability to deliver slightly positive comps for the full year. This year has been choppy, but we're very much looking forward to fiscal 27 as we've discussed in the past. The real estate pipeline is extremely promising. I think it's the first time that we've had a majority new market ratio in many years, and so that'll be a catalyzation tailwind, and so that'll be a tailwind for us. The fiscal 27 IT pipeline is phenomenal. I could not be happier with it, and so that should be a pretty meaningful tailwind as well. And we have the rewards program step up coming on as we enter the new year, And so as it relates to fiscal 27, we remain – we're very bullish about where we can land for the comps.
I think it implies something more like down 3%, 4%, maybe in Q4. But I did have a follow-up question. Just, you know, the company had a fairly consistent history of comp performance, consistently positive with some volatility. But there's clearly been a bit more volatility over the past two years. And wanted to just understand what you think might be driving that. And then in terms of thinking about as the company is closing in on 100 locations over, you know, the coming couple of quarters, how should we be thinking about kind of the long-term growth algorithm for Quora, you know, as a concept? Is this something where you think of, you know, kind of long-term comps, you know, in the range of, let's say, low single digit, you know, positive low single digit, obviously with some variability. But, you know, color on what internally you expect and whether, you know, obviously there has been some noise in 26, but it seems as though the IP collaborations, you know, have had maybe a bit of a bigger impact, you know, than, you know, typical on results. Of course, you've got to throw in there the higher gas prices. But, you know, thoughts on those two questions.
Sure. 最初の質問に答えますけどやっぱりここまでコンプが安定してなかった理由っていうのはIPコラボレーション これのケーデンスとかもギャップだったっていうことだと思うんですけどそれは本気からなくなっていくと あともう一つがカニバリゼーションこの2つがIPのケーデンスというのとあとカニバリゼーション これが大きなインパクトを与えていたと思うんですけど先ほどの繰り返しですけど27以降はカニバリゼーションのインパクト半減できますし and also IPs in terms of 27, 26, new IPs in terms of 7-7, which will be 28, or 27, or 8-7, which will increase the number of people, which will increase the number of people. This is a pretty good thing. However, in this case, the gas price or so that's what happened to me, we can add more to food collaboration, which is a surprise app, which is the last time of food collaboration, plus every month, short-term food collaboration,
In terms of the things that are under our control as it relates to comp, we see that really pipeline management is the dominant factor, and that relates both to IT pipeline as well as real estate management. pipeline. As it relates to the IP pipeline, you know that last year we had a five-month stretch without IPs, and so that was a very visible comp impact. We've since remedied that. We have seven this year, and we're actually continuing to grow the number that we're doing every year as we know that there's maximal excitement at the beginning of every campaign. So fiscal 27th, beyond having higher quality IPs, we'll also have a total of eight IPs. We're also supplementing this by putting more energy into our food-based promotions. Our current reserves have been very successful with our guests, and so we're increasing the frequency from 9 a year to 12 a year, and these will also be supplemented by a different type of food-based promotion that allows us to be more reactive should there be macro pressure so we can lean more into value if that were necessary. And as it relates to the last two years' comps, I would also add just that this hasn't happened in a vacuum. We're in a war now with elevated gas prices. Last year, we had the FAST Act come online, and we've got a pretty big California presence.
And so there are factors beyond our control, but we feel extremely good about the factors that are in our control. Great. All right. Well, thanks for taking my questions and best wishes.
Thanks, Jeremy. Thank you. Our next question is from Andrew Charles with P.D. Cowan & Co.
Please proceed with your question.
Thank you. This is Zach Ogden on for Andrew. And I just have a follow-up to Jeremy's first question. I know you called out the delayed openings being partly responsible for the lower revenue guidance, but can you just talk about where that down 40 basis points for sales for the quarter fell relative to your expectations and then how your expectations for 4Q have changed over the last 90 days?
Hey Zach, this is Ben. And in terms of the negative 0.4 for comps, this was within our range of possibilities, and so it was not a surprise to us, just given the overall macro pressure and the meaningfully elevated gas prices, especially in California. In terms of our thoughts on comps over the last 90 days, they haven't really changed. We continue to believe that we can deliver positive comps for the full year. Yes, but this is the biggest surprise for the rest of the restaurant. if we are talking about surprises though the restaurant delays are certainly the biggest surprise for us this was not something that we had anticipated at all uh during the at the time
of the last call got it okay thank you uh and then the second question is on on mix could you just unpack what made that flip positive in the quarter last call it did sound like you weren't expecting that to remain flat so what drove mix to actually be positive and better than you were expecting
Q1まで0%だったところが Q2以降4%以上 実はこのトレンド6月も続いています なので我々の見込みとしては プライシングがすごく好意的に 受けられているのではないかなと思っています 値段は3.5%上げた後も 一人当たりのサラナ消費量は増えていますし サイドメニューの売上も増えているというところで As I mentioned earlier, as compared to other businesses and other businesses, we have a lot of prices that are very low to the price of our customers. So, in the future, we have a lot of success. We have a lot of success.
On the note of surprises, it was a pleasant surprise at the beginning of the year when we began to see the mix turns so favorable, especially after it had been a headwind for multiple years. That having continued through present day and actually further accelerating in June have led us to believe that this is not just a coincidence or luck. And our interpretation is that this is completely a result of our pricing strategy. The 3.5% that we've priced that we took in November meaningfully underprices our competitors. And so our guests who have been going to other sushi restaurants have just, they've become accustomed to paying a much higher price than they had, say, a year ago. And then they come into our restaurant with those higher price expectations. They see how much cheaper we are than we expect, and so they end up spending more as a result. And so we're seeing growth, not just in per person plates, but also mix attachment and drinks as well.
特に私はこのプラスアンドミックスの改善はすごく勇気づけられているんですけども、というのもやっぱりガスプライスですとかこのワールドカップのイベントがトラフィックに影響を与えて、そのあたりというのは自分たちはコントロールできないんですけど、プラスアンドミックスというのは自分たちがコントロールできる。 especially in the 6 months, the World Cup, or the Float, or the Giveaway, or the Food Campaign, and the Handle Roller, I guess, so I'm going to control it, so I'm going to be able to control it. So, the traffic is a bit challenging and challenging, but the other hand, the political price and mix of the team,
So I think generally in the restaurant industry, when there are macro pressures on the consumer, the expectation is that people reduce frequency. And so we're seeing that in traffic and given higher gas prices and the popularity of the World Cup, this is something that we would expect. But seeing the mix grow is giving us enormous confidence, just in terms of when our guests do come in they're spending more than ever before and so clearly they're they're very they're responding extremely well to the efforts that we've been putting putting in place whether it be the you know the coke float promotions that we were running in june our new giveaways hand roll campaigns we've been uh our promotional calendar has really been packed and seeing that mix improvements sustain over you know more than six months now gives us that much more confidence that the competitive advantage between ourselves and the rest of the sushi industry is really, it cannot be crossed.
Let's add more to this, if the trend is going to continue with the Class and Mix, if the traffic is down to the current market, it will increase the price of the market. So, I think we should be able to do the cost control of the cost control. The cost control of the cost control of the cost control of the cost control.
We feel that we've been able to take minimal pricing because of the aggressive cost controls, And our strong hope is that as the macro environment normalizes and the World Cup is no longer a factor, our traffic returns, but our price mix remains elevated. Our pricing expectations for fiscal 27 are actually to be below where we came in for fiscal 26. And so we just hope to keep compounding this advantage.
Thanks, guys.
Thanks, Zach. Thank you.
Our next question is from Todd Brooks with Benchmark StoneX.
please proceed with your question. Hey, thanks for taking my questions. Just one to kind of dimensionalize the permitting delays and getting the new units open that you've experienced and that kind of caught you by surprise. I think you framed it up maybe six months of lost unit operating time, 4 million AUVs. I mean, can we ballpark the revenue guide down kind of a couple million attributable to the delays and the balance, just same-store sales performance? Go ahead and just put them all.
Yeah, that's a fair analysis.
Okay, great. And then just looking forward, you talked about how pleasantly surprised you've been by the mix performance the last couple quarters. I think coming into this quarter, you had looked for mix to revert. That did not happen. And based on what you're learning here and as you're thinking about Q4, are you still assuming that you can kind of hold the hill on mix? Are you expecting in kind of the guidance horizon going forward for the balance of the fiscal here, mix to switch back to slightly negative?
the full year of the slightly quality of the year.
Just given that the mix is actually improved as we've entered the quarter, we remain very optimistic. In terms of the remainder of the quarter, we really don't see a reason for trends to change. That being said, anything is possible. And so that's why we, that's the range of our, that's reflected in the range of our rational margin guidance as well as our expectations to have slightly positive comps
of the full year.
So, we believe the macro situation, as every macro situation in the past will be ultimately transitory, but we believe that the mix flow through that we're seeing now is potentially a sustainable advantage. And so, NetNet, this overall could be a very positive tailwind for us
in the coming years. Great. And then one final, and I'll jump back in queue. You quickly ripped through the review of the upcoming IP collab schedule. I know that Honkai just recently launched. Can we just review kind of the calendar for the back of this fiscal or this last quarter of the fiscal year. And then more importantly, can you quantify or maybe even qualify a product of the quality of Yoshi as a platform with Nintendo and this phenomenon that it seems like you keep earning your way up into a higher tier and maybe more impactful promotions with Nintendo? Thanks.
Yeah, it would be my pleasure. So after Hongkai Star Rail, we have Persona, which is a role playing games. And then in September October we have the Apothecary Diaries which is a popular light novel series which has since become a very popular anime. And then November and December we have Yoshi.
And just Yoshi relative to Kirby? Just on magnitudes of expected impact?
I would say it's comparable. You're asking me to choose between children. I love them both. It's hard to pick.
Also, this time
You can be very excited for the November call because we're extremely excited to share what we have for the back half of the year in terms of the IT pipeline.
Okay, perfect. Thank you both.
Thank you.
Our next question is from Matt Curtis with DA Davidson. Please proceed with your question.
Hi, good afternoon. I was just wondering if we could get back to the third quarter for a minute. Could you guys describe maybe the sales impact that IP collabs had in the third quarter relative to the second quarter? And then, maybe more importantly, how were the same-store sales trends affected as you began to lap the resumption of IP collabs, which, correct me if I'm wrong, I believe happened at the end of April?
First of all, we have low single-digit contribution to the IP collaboration with low single-digit contribution. However, today's Yossi, and the previous one's Curvy, we have a mid-single-digit contribution to the past. So, I'm going to look forward to this level.
Hey Matt, this is Ben. For any IP, our base case expectation is a low single-digit contribution. When we have marquee items like Irby or Yoshi, the expectation is a mid-single-digit contribution. We're excited to continue to introduce more and more mid-single-digit contributing IPs as we continue. And so as it relates to Q3, we believe the IPs contributed low-single-digit. And part of the offset for the traffic pressure that we saw through the quarter was the success of our food collaborations. The career reserve was very meaningful in terms of not just getting people to come in but to spend more than they have before. that's been a pretty big part of the mixed growth and so we're we're very uh excited for the incremental benefit that we'll have next year by having an extra three of these okay thanks um and
then um a different topic i think last quarter you mentioned the one percent comp lift from the reservation system i was just wondering if that persisted uh in the third quarter yeah okay great
thank you thank you thank you thank you thank you our next question is from sharon zaxia from
with william blair please proceed with your question hey thanks for taking the question
i'm curious as you've seen the slowdown in traffic is there any difference in what you're seeing with new customer acquisition versus your existing customer frequency
We are seeing too much of a difference between, in terms of behavior between non-members and members. The defining feature really for Q3 is just a reduction of frequency. And again, going back to the reduction of frequency being tied to the macro environment with the higher gas prices, competing attention with the World Cup. All of these factors we understand is transitory, and we're very confident that we'll be able to maintain the momentum of our mix and come out stronger than before.
Thanks for that. And then on the restaurant delays, are there steps that you're taking to help ensure that we don't see kind of any incremental issues in 2027? Are you adding more buffer to the pipeline as you think about that?
First, unfortunately, we have 4 shops, but the 3 shops have been an inspection. The fire inspection is the case of fire inspection. It's an inspection. The fact is, by the way, the fire inspection is a full-time. The fire inspection is a full-time object. Sign section of schedule for the time. It's a very rare pattern. Of course, if you're the same pattern for the same pattern, you can't do it. But it's always a fire. But it's always a different thing. So, this is my case study. But it's not a case to say 27 times. I think I'll be thinking about it. Thank you.
of the four stores uh three of the delays were caused by fire inspections and in fact when we do have a delay it's typically because of a fire inspection when we do have a correction that we need to make it's usually something that we can do in two weeks but the asks this time were much more involved and so that took they took on average six weeks with extra time added on top and on the end uh as we were waiting for a re-inspection to be scheduled and so that was uh pretty frustrating um obviously we we adjust our practices with every uh you know hiccup of these types that we face but unfortunately it's always a different issue it's it's you know different counties have different rules and different inspectors even in the same county are uh idiosyncratic and so that that makes it pretty hard to head off and so we do bake in to our expectations a certain degree of delays but for so many to you know fall on each other at the same time and for them to be much longer than we typically experienced that that was what was so unexpected. So we're happy to say that we actually just, we just opened our Charlotte, North Carolina location today. It's our 94th restaurant. As part of that inspection process, there was a request for a third party inspection of our conveyor belts, which had never happened with our preceding 93 restaurants. And so these kinds of surprises can always pop up, but now that that's happened, we know, you know, whenever we're opening up in a new county to come with that third-party inspection ready and head off that issue for the future.
Okay, thank you.
Thanks.
Thank you. Our next question is Mark Smith with Lake Street Capital. Please proceed with your question.
Hi, guys. You mentioned some cannibalization, kind of easy here, but I'm curious, any real impact in the quarter, as well as your outlook for many of the restaurants that you've opened over the last several months from cannibalization?
in the past I think our estimate for the comp headwinds probably speaking we're between three to four hundred basis points now we've been able to bring it down to about 250 basis points we would expect this headwind to continue into the first half of fiscal 27 just given the timing of some of the openings, especially the first infills and next key performers. But as we continue to – as we start to benefit from the 55% new market mix, we would expect that cannibalization impact to steadily lessen over fiscal 27 and 28.
Okay. And then you talked about opening delays. I'm curious if that's added any incremental costs. I know that you guys maintain your guidance here for kind of new restaurant build-out costs, but are you seeing any incremental costs from delays or just inflationary pressure that's leading to higher opening costs?
まず、レンドというのはもちろんポテッションの段階から来ているので特にないです。 なのでトレーニングコストは余分にもちろんかかっているんですけれども、 Yes, I'm sure you're going to be able to get the process from the process. The training cost is a lot of money. I want to emphasize that the opening delay is the training cost. I've got to get the rest of the level of the margin. the guidance of FI27 and FI27, and the margin is close to 20% to 20% and a little faster. So, I have a lot of pride in Q3, and I have a lot of pride.
Hey Mark, so when we have an opening delay by an inspection, really the primary cost would be in training costs, or rehiring costs, because you can't ask somebody to wait for a month with no job. That being said, in spite of those incremental costs, we were able to raise our restaurant-level operating profit margin guidance to 18.5%, and so we are spectacularly proud of just how efficient all of our restaurant-level members have been. And as we get closer to the end of the year and have more visibility into fiscal 27, we think that we are going to get a lot closer to that 20% historical goal a lot faster than we'd expected, and so we're very excited to give you guys an update on that as well in November.
Perfect. The last one for me is just thinking about menu price increases, what you guys have taken. It sounds like you're seeing positive results out of, you know, offering a value proposition. But I'm curious just if you want to speak to elasticity in the price increases that you've taken and kind of response from consumers.
Well, I mean, I think the mixed growth really speaks for all of it. And so, our plan is really to just keep the value as intact, as aggressive as it has been, and wait for that traffic to return, and then just benefit on both ends.
So I'm going to show you the Follow-up of 80,000$, a $20. So I'm getting the effective price of 4% now. But now, in this case, there are far more costs around this economy. Now, we have an end of the production of the Apple terms. Now, if we have a price change through the products so that we can improve this economy,
So we're actually in the process of performing an analysis to get an empirical view of just how much pricing our competitors have been taking. We can speak anecdotally that against our 4%-ish, it's much typically closer to 20%. So it's really just a gulf that has continued to widen exactly as we'd expected post-tariff. And so while it's unfortunate that the Q4 top line, we expect some pressure, we believe that as long as we keep the pricing at a minimum and continue to drive margin improvement in spite of that, when traffic returns, the margins will just – we're extremely excited.
Excellent. Thank you, guys. Thanks, Mark.
of luck. Thank you. Our next question is from JP Wallum with Roth Capital Partners. Please proceed
with your question. Great. Hi, guys. Appreciate you taking my questions. I want to kind of just follow up on maybe sort of the new customer or sort of the understanding that you talked about earlier, guests going to competitors and then coming to you guys and spending a little bit more. But I'm curious, is there anything to show that new customers or customers maybe trading down from others is actually increasing as a percent of mix relative to your repeat customers? I'm trying to get a sense of whether you think there's some real market share gains that are going on here that maybe some customers have fallen off, but as that lower income traffic maybe returns, you see this big boost ahead.
Yeah, the biggest point in favor of that that I could point out now is that the average check growth is actually – the growth rate is faster among non-members than reward members, which has never been the case before. And so our interpretation is that that is the reflection of a higher spending tranche of guests coming to us. And we commissioned a consumer study twice a year, and so obviously that'll be one of the top questions that we'll have for the next analysis, and we look forward to updating you guys. on just, you know, how much more can we be able to capture?
Okay, great. And then one more, maybe more on a sort of strategic lens, but, you know, as you sit here, almost 100 units, thinking about your guys' centralized operations management at HQ, like, as you think about, you know, the next 100 units from here, how would you categorize where your infrastructure is at to support that? Is there anything that you're sort of seeing in the next 6 to 12 months that's needed?
release like uh hey jp this is ben and so as it relates to fiscal 27 uh we already have the pipeline locked and loaded and we know that it's uh higher than 20 so we're happy to report that um in terms of you know the gna and uh you know support center we think that we really do think that we have everything intact we'll just sort of need uh proportionate growth to to manage the more volume of work as we continue to grow and so so really nothing out of the ordinary there and we would continue to expect to leverage GNA. Just in terms of growth, unit growth broadly, the constraining factors for us have historically been the availability of high-quality sites, our availability of capital, and our management pipeline. We feel very good about our trading department and our personnel. We've got a great bench. And we opened seven restaurants in Q3, but our cash burden was only $3 million. And so we're doing – we're very, very pleased with how our balance sheet management has been going. And so really the remainder is just the availability of high-quality sites. And so we want to be flexible on that just so that we don't force ourselves to commit to sites that we wouldn't otherwise choose.
Thanks, guys. Best of luck.
Thanks, Judy. Thank you. Our next question is from John Tower with Citi.
Please proceed with your question.
Great. Thanks for taking the questions. Maybe real quick, obviously, you had spoke to the idea of seeing labor leverage and expecting that to be down, I believe, 200 basis points or so in fiscal 26. Can you just speak to exactly what you're doing at the store level to get that level of leverage, particularly in the context of very modest same-store sales growth on the year?
is まず アスキル Q4の 25の 途中から レザベーションシステム ですとか サーチパネルの アップデートとか その辺の やつを加えて フロントオブザハウスの 従業員さんを カットダウン することが この効果と あとは もう少し タイトな スケジュールの コントロール これが 貢献している という風になっています それが なんで その効果というのは ずっと これからも 続けるんですけど So year-wide comparison to Q4, I think it's partially wrapped up.
Hi. Hey, John. So in terms of the labor gains this year, a lot of it comes down to the work that we did in Fiscal 25. The reservation system was installed system-wide by Q4 of last year. And so that's resulted in headcount reduction in front of house. we've also gotten better scheduling appropriately we've gotten a lot tighter with that and so those two factors have really been the the driving factors for the improvement of fiscal 26 we'll be lapping the benefit of the reservation system implementation in q4 but we have the robotic dishwashers still forward to for fiscal 27 and so this again and you know going back to your comment about leveraging 200 basis points on modest comps, this is really, I think, something that only Quora could do.
Okay. And then I appreciate all that color. Thank you for that. In terms of thinking about the other OPEX line into next year, obviously right now you've upped the IP cadence, which I know is going to or has cost a little bit more money, um but it does look like year over year at least on a per week basis that came down pretty nicely in the third quarter um you know the expectations for next year given that you're going to be i think launching one more ip uh and then also you're going to have these reserve um 12 months or 12 reserve options throughout the year versus nine this year so broadly how are you thinking about marketing spend next year versus this year
Sure, I'm going to ask you a question. Actually, I'm prepared to say that the coupon coupon is really good. It's about 50 basis points of improvement. The system is developed, and it's more likely to be able to make it possible. But, I think Big Rappon's point point point point point point point point point point point point point point point point. So it's a little bit better if it's full-fueless. If it's full-fueless, it's 50 basis points of improvement. So if it's full-fueless, if it's full-fueless, it's a little bit lower to the cost-sacred. I think it's just a little bit better.
John, we're happy you asked this because this is something that Jimmy and I have been working on. So, Jimmy kind of touched on this in the prepared remarks, But the Bikrapon, we think, is actually going to be maybe a bigger lever than people are initially appreciating. So to give you some context, with the last consumer study, we saw that guests really saw the challenge of getting to that 15th plate and getting the prize is very compelling. But they found the prizes themselves not compelling. And so we were dispersing these prizes every time, regardless of whether guests were interested in it or not. And by introducing the ability to give guests the option to choose between the capsule prizes or a food coupon, we no longer have that wasted toy that's left on the table. And the cost of the dessert is really offset by the incremental visit that we get when guests come to redeem it. And so, altogether, once this is fully in place, we would expect up to a benefit of 50 basis points, and that would more than offset the incremental investments in the additional frequency of IP campaigns and food LTOs.
PM program in-house, which is pretty good for the cost. This is pretty good for the cost line. The cost line is a lot of inflation, and the collaboration of collaboration is a lot of up, but I think it's a bit of offset, but it's a bit of offset.
So we're really putting in every effort that allows us to expect meaningful leverage in fiscal 27 over fiscal 26 as it relates to other costs as a percentage of sales. As we get ready for fiscal 27, we've been pretty aggressively negotiating our contracts with our vendors for our other cost items. we're in the process of bringing a lot of our preventive maintenance work in-house and that would be a very meaningful cost savings and so with that and the Bikra Pond savings as well we're feeling very good about the other cost expectations for fiscal 27 and this connects back to our earlier comment about you might be pleasantly surprised by how quickly we get back to that 20%
a best-level offering profit margin. Great. Thank you for taking the questions. Appreciate it.
Thanks, John. Thank you. Our next question is from Jim Sanderson with North Coast Research.
Please proceed with your question. Hey, thanks for the question. I wanted to go back to the margin discussion. I think you're guiding towards 18.5% on a non-GEMP basis, which is comparable to last year. Is the biggest factor in fourth quarter going to be that continued improvement in labor rate that you would expect to continue into fiscal 27?
margin is a higher margin.
I think it's more than a margin. I think it's more than a margin. As it relates to margin, yes, a lot of the benefit is coming from the labor. We will be lapping the introduction in Q4, and so the benefit will be partial, but the bulk of it will be coming from the initiatives that we discussed earlier, as well as the tight scheduling. The other cost improvements that we expect for fiscal 27, we're already starting to see a little bit of benefit in Q4, and so some of that is part of our higher margin expectation as well. We also – we're getting some refunds on tariffs paid for our other cost items where we are the importer of record. And so that's a one-time tailwind, but that does play into the 18-5 expectation as well. And that one-time tailwind – Oh, that being said, all of our efforts, they're designed to be structural. And so they're just baked into the business now, and we expect the gains to only accelerate as we enter fiscal 27.
So there would still be the opportunity for the robotic dishwashers to add value in fiscal 2017 as it rolled out.
Yes, 100%.
Yeah, and so really everything except outside of the nominal refund that we received on the tariffs for other costs, all of those factors continue to benefit us.
Okay, and the one-time tariff will be fourth quarter pending? Okay. I want to also go back to traffic, the negative 5.4%. Can you break that up by month so we can try to get an understanding of how that trended in the quarter?
There really wasn't enough difference between the months to really call out any sort of trend. Okay, so pretty much similar. The only thing I was going to add is that the June mix has seen a pretty – it genuinely surprised me. So that's really – it's good to be surprised in a positive way.
Right, but relatively stable traffic turned throughout the quarter by month is the right way to look at this.
Yes. Yes, sir.
I'll pass it on.
Thanks, Jim.
This now concludes our question and answer session.
ladies and gentlemen thank you for your participation this does conclude today's teleconference please disconnect your lines and have a wonderful day