Equibles

8-K

NAVIENT CORP (NAVI)

8-K 2020-07-21 For: 2020-07-21
View Original
Added on April 11, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): July 21, 2020

Navient Corporation

(Exact name of registrant as specified in its charter)

Delaware 001-36228 46-4054283
(State or other jurisdiction<br> <br>of incorporation) (Commission<br> <br>File Number) (I.R.S. Employer<br> <br>Identification No.)
123 Justison Street, Wilmington, Delaware 19801
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(Address of principal executive offices) (Zip Code)

Registrant’s telephone number, including area code: (302) 283-8000

Not Applicable

(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
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☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
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☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
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Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading<br> <br>Symbol(s) Name of each exchange<br> <br>on which registered
Common stock, par value $.01 per share NAVI The NASDAQ Global Select Market
6% Senior Notes due December 15, 2043 JSM The NASDAQ Global Select Market
ITEM 2.02 RESULTS OF OPERATIONS AND FINANCIAL CONDITION.
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On July 21, 2020, Navient Corporation (the “Company”) issued an informational press release announcing its financial results for the quarter ended June 30, 2020 were available on the “Investor” page of its website located at https://www.navient.com/about/investors/. Additionally, on July 21, 2020, the Company posted its financial results for the quarter ended June 30, 2020 to its above-referenced web location. A copy of each press release is furnished as Exhibit 99.1 and Exhibit 99.2 hereto.

ITEM 9.01 FINANCIAL STATEMENTS AND EXHIBITS.
(d) Exhibits
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Exhibit <br>Number Description
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99.1* Press Release, dated July 21, 2020.
99.2* Financial Press Release, dated July 21, 2020.
104 Cover Page Interactive Data File (embedded within the Inline XBRL document).
* Furnished herewith.
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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

NAVIENT CORPORATION
Date: July 21, 2020 By: /s/ Ted A. Morris
Ted A. Morris
Controller and Acting Chief Financial Officer

EX-99.1

Exhibit 99.1

LOGO

NEWS RELEASE

For immediate release

Navient posts second-quarter 2020 financial results

WILMINGTON, Del., July 21, 2020 — Navient (Nasdaq: NAVI), a leading provider of education loan management and business processing solutions, today posted its 2020 second-quarter financial results. The complete financial results release is available on the company’s website at **** Navient.com/investors. The results will also be available on Form 8-K on the SEC’s website at www.sec.gov.

Navient will hold a conference call tomorrow, July 22, 2020 at 8 a.m. ET, hosted by Jack Remondi, president and CEO, and Ted Morris, acting CFO and controller.

To access the conference call, dial 855-838-4156 (USA and Canada) or 267-751-3600 (international) and use access code 1379878 starting at 7:45 a.m. ET. The live audio webcast will be available on Navient.com/investors. Supplemental financial information and presentation slides used during the call will be available on the company’s website no later than the call’s start time.

A replay may be accessed approximately two hours after the call through August 5, 2020 at 855-859-2056 (USA and Canada) or 404-537-3406 (international), with access code 1379878.

* * *

About Navient

Navient (Nasdaq: NAVI) is a leading provider of education loan management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve success through technology-enabled financing, services, and support. Learn more at Navient.com.

Contact:

Media: Paul Hartwick, 302-283-4026, paul.hartwick@navient.com

Investors: Joe Fisher, 302-283-4075, joe.fisher@navient.com

Nathan Rutledge, 703-984-6801, nathan.rutledge@navient.com

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EX-99.2

Exhibit 99.2

NAVIENT REPORTS SECOND-QUARTER<br><br><br>2020 FINANCIAL RESULTS

LOGO

WILMINGTON, Del., July 21, 2020 — Navient (Nasdaq: NAVI) today released its second-quarter 2020 financial results.

OVERALL RESULTS •   GAAP net<br>income of $125 million ($0.64 diluted earnings per share) compared to net income of $153 million ($0.64 diluted earnings per share) in the year-ago quarter.<br><br><br><br> <br>•   Adjusted^(1)^ diluted Core Earnings^(2)^ per share of $0.91 compared to $0.74 in the year-ago quarter.<br><br><br><br> <br>•   Core Earnings of<br>$179 million ($0.92 diluted Core Earnings per share) compared to $175 million ($0.74 diluted Core Earnings per share) in the year-ago quarter.

CEO COMMENTARY – “The COVID-19 crisis continues to challenge our nation, customers and clients. We have actively responded to the needs of the people we serve, providing immediate payment relief options to more than 6 million borrowers and assisting states in implementing important programs to benefit their residents,” said Jack Remondi, president and CEO of Navient. “The quarter’s exceptional results benefited from our high-quality education loan portfolio, a favorable interest rate environment, our continued focus on efficiency, and the innovation and commitment of our more than 6,000 employees.”

HIGHLIGHTS COMPARED TO THE YEAR-AGOQUARTER
FEDERAL EDUCATION LOANS SEGMENT •   Net interest<br>income increased 18%.<br> <br><br> <br>•   FFELP<br>Loan delinquency rate decreased 22% from 10.5% to 8.2%.<br> <br><br><br><br>•   Forbearance rate increased 106% from 12.9% to 26.6%, after peaking at 28.5% earlier in second-quarter<br>2020.
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CONSUMER LENDING SEGMENT •   Originated<br>$238 million of Private Education Refinance Loans, down 72% as we reduced marketing efforts primarily due to COVID-19 related capital markets volatility.<br><br><br><br> <br>•   Private Education Loan<br>delinquency rate decreased 60% from 5.0% to 2.0%.<br> <br><br><br><br>•   Forbearance rate increased 190% from 2.9% to 8.4%, after peaking at 14.7% earlier in second-quarter<br>2020.
BUSINESS PROCESSING SEGMENT •   EBITDA^(2)^ decreased $3 million to $8 million, primarily due to contract terminations/expirations in the second half of 2019 and the impact of COVID-19 on<br>certain activities.<br> <br><br> <br>•   Selected<br>for contracts to support states in providing unemployment benefits and contact tracing services.<br> <br><br><br><br>•   Contingent collections receivables inventory decreased 3% to $14.5 billon.
CAPITAL •   Paid<br>$31 million in common stock dividends.<br> <br><br><br><br>•   Adjusted tangible equity ratio^(2)^ of 3.6%. Pro<br>forma adjusted tangible equity ratio of 6.0%.^(4)^
FUNDING & LIQUIDITY •   Issued<br>$1.3 billion in term ABS.<br> <br><br><br><br>•   $1.6 billion of cash as of June 30, 2020.
EXPENSES •   Adjusted Core<br>Earnings expenses^(3)^ decreased $25 million to $215 million. The year-ago quarter also included $6 million of costs associated with proxy<br>contest matters.
^(1)^ Adjusted diluted Core Earnings per share, a non-GAAP financial measure, excludes<br>$(1) million and $2 million of net restructuring and regulatory-related expenses in second-quarters 2020 and 2019, respectively.
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^(2)^ Item is a non-GAAP financial measure. For an explanation and reconciliation of our<br>non-GAAP financial measures, see pages 4 – 5.
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^(3)^ Adjusted Core Earnings expenses, a non-GAAP financial measure, exclude $(1)<br>million and $2 million of net restructuring and regulatory-related expenses in second-quarters 2020 and 2019, respectively. Regulatory-related expenses in both quarters are net of $10 million insurance reimbursements for costs related to<br>such matters.
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^(4)^ See “Adjusted Tangible Equity Ratio” on page 23 for the pro forma calculation of this ratio of 6.0% which<br>excludes the cumulative net mark-to-market losses related to derivative accounting recognized under GAAP.
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SEGMENT RESULTS — COREEARNINGS
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FEDERALEDUCATION LOANS
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In this segment, Navient holds and acquires FFELP Loans and<br>performs servicing and asset recovery services on its own loan portfolio, federal education loans owned by the U.S. Department of Education and other institutions.

FINANCIAL RESULTS AND KEY PERFORMANCE METRICS

(Dollars in millions) 2Q20 1Q20 2Q19
Net interest income $ 171 $ 132 $ 145
Provision for loan losses 3 6 8
Other revenue 94 113 122
Total revenue 262 239 259
Expenses 70 83 89
Pre-tax income 192 156 170
Net income $ 146 $ 119 $ 131
Segment net interest margin 1.07% .81% .81%
FFELP Loans:
FFELP Loan spread 1.15% .87% .87%
Provision for loan losses $ 3 $ 6 $ 8
Charge-offs $ 12 $ 19 $ 7
Charge-off rate .11% .15% .05%
Greater than 30-days delinquency rate 8.2% 10.5% 10.5%
Greater than 90-days delinquency rate 3.8% 5.4% 6.1%
Forbearance rate 26.6% 15.1% 12.9%
Average FFELP Loans $ 62,141 $ 63,894 $ 69,084
Ending FFELP Loans, net $ 60,921 $ 62,492 $ 67,956
(Dollars in billions)
Number of accounts serviced for ED (in millions) 5.6 5.6 5.7
Total federal loans serviced $ 282 $ 285 $ 289
Contingent collections receivables inventory $ 13.5 $ 13.6 $ 26.3

DISCUSSION OF RESULTS — 2Q20 vs. 2Q19

• Core Earnings were $146 million compared to $131 million in the year-ago<br>quarter.
• Net interest income increased $26 million primarily due to an increase in unhedged floor income as a result of the<br>decrease in interest rates.
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• Provision for loan losses decreased $5 million. See pages 25 – 28 for discussion regarding transition to CECL on<br>January 1, 2020.
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^○^ Charge-offs were $12 million compared with $7 million in second-quarter 2019. CECL requires the charge-offs to<br>include the premium or discount related to defaulted loans which increased the second-quarter 2020 charge-offs by $4 million.
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^○^ Delinquencies greater than 30 days were $3.5 billion compared with $5.8 billion in second-quarter 2019.<br>
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^○^ Forbearances were $15.5 billion, up $7.2 billion from $8.2 billion in second-quarter 2019.<br>
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• Other revenue decreased $28 million primarily due to a $20 million decrease in asset recovery revenue, which was<br>primarily a result of the natural decline in the contingent collections receivable inventory as well as the impact of COVID-19 on certain collection activities.
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• Operating expenses were $19 million lower primarily as a result of the decrease in asset recovery volume discussed<br>above as well as improvements in operating efficiencies.
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CONSUMER LENDING

In this segment, Navient holds, originates and acquires consumer loans and performs servicing activities on its own loan portfolio.

FINANCIAL RESULTS AND KEY PERFORMANCE METRICS

(Dollars in millions) 2Q20 1Q20 2Q19
Net interest income $ 188 $ 196 $ 186
Provision for loan losses 41 89 60
Other revenue 1 2 19
Total revenue 148 109 145
Expenses 34 39 34
Pre-tax income 114 70 111
Net income $ 87 $ 54 $ 85
Segment net interest margin 3.20% 3.31% 3.22%
Private Education Loans (including Refinance Loans):
Private Education Loan spread 3.39% 3.51% 3.45%
Provision for loan losses $ 41 $ 89 $ 60
Charge-offs $ 48 $ 68 $ 87
Charge-off rate 1.0% 1.3% 1.6%
Greater than 30-days delinquency rate 2.0% 3.6% 5.0%
Greater than 90-days delinquency rate 1.0% 1.6% 2.5%
Forbearance rate 8.4% 6.9% 2.9%
Average Private Education Loans $ 23,008 $ 23,112 $ 22,463
Ending Private Education Loans, net $ 21,462 $ 22,338 $ 21,564
Private Education Refinance Loans:
Charge-offs $ 2 $ 2 $ 1
Greater than 90-days delinquency rate .1% .1% —%
Average balance of Private Education Refinance Loans $ 7,710 $ 7,149 $ 4,252
Ending balance of Private Education Refinance Loans $ 7,455 $ 7,722 $ 4,256
Private Education Refinance Loan originations $ 238 $ 1,890 $ 846

DISCUSSION OF RESULTS — 2Q20 vs. 2Q19

• Originated $238 million of Private Education Refinance Loans compared to $846 million in the year-ago quarter.
• Core Earnings were $87 million compared to $85 million in the year-ago<br>quarter.
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• Net interest income increased $2 million primarily due to the growth of the Refinance Loan portfolio.<br>
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• Provision for loan losses decreased $19 million primarily due to the adoption of CECL on January 1, 2020. See<br>pages 25 – 28 for discussion regarding transition to CECL on January 1, 2020. Provision of $41 million in second-quarter 2020 primarily related to an increase in expected losses due to<br>COVID-19’s negative impact on the current and forecasted economic conditions. Private Education Loan performance results include:
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^○^ Charge-offs were $48 million compared with $87 million in second-quarter 2019.
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^○^ Private Education Loan delinquencies greater than 90 days: $210 million, down $314 million from $524 million<br>in second-quarter 2019.
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^○^ Private Education Loan delinquencies greater than 30 days: $426 million, down $644 million from second-quarter<br>2019.
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^○^ Private Education Loan forbearances: $1.8 billion, up $1.2 billion from $641 million in second-quarter 2019.<br>
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• Other revenue decreased $18 million, primarily due to the $16 million gain on sale of $412 million of Refinance Loans in<br>the year-ago quarter.
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• Expenses were unchanged at $34 million.
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BUSINESS PROCESSING

In this segment, Navient performs business processing services for non-education related government and healthcare clients.

FINANCIAL RESULTS AND KEY PERFORMANCE METRICS

(Dollars in millions) 2Q20 1Q20 2Q19
Revenue from government services $ 43 $ 33 $ 40
Revenue from healthcare services 21 24 25
Total fee revenue 64 57 65
Expenses 57 54 56
Pre-tax income 7 3 9
Net income $ 6 $ 2 $ 7
EBITDA^(1)^ $ 8 $ 4 $ 11
EBITDA margin^(1)^ 13% 7% 17%
Contingent collections receivables inventory (in billions) $ 14.5 $ 15.1 $ 15.0
^(1)^ Item is a non-GAAP financial measure. For an explanation and reconciliation of our<br>non-GAAP financial measures, see below.
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DISCUSSION OF RESULTS — 2Q20 vs. 2Q19

• Core Earnings were $6 million compared to $7 million in the year-ago<br>quarter.
• Revenue declined $1 million primarily as a result of contract terminations and expirations that occurred in the second<br>half of 2019, as well as the impact of COVID-19 (temporary stoppage or other restrictions on certain collection/processing activity and lower volume in the transportation business). These decreases were<br>largely offset by revenue earned from four contracts in which we were selected in second-quarter 2020 to support states in providing unemployment benefits and contact tracing services.
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• EBITDA was $8 million, down $3 million from the year-ago quarter. The<br>decrease in EBITDA is primarily the result of the revenue decline discussed above.
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• Contingent collections receivables inventory decreased 3% to $14.5 billion.
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NON-GAAP FINANCIAL MEASURES
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In addition to financial results reported on a GAAP basis, Navient also provides certain performance measures which are non-GAAP financial measures. The following non-GAAP financial measures are presented within this Earnings Release:

1. Core Earnings

The difference between the company’s Core Earnings and its GAAP results is that Core Earnings excludes the impacts of: (1) mark-to-market gains/losses on derivatives and (2) goodwill and acquired intangible asset amortization and impairment. Management uses Core Earnings in making decisions regarding the company’s performance and the allocation of corporate resources and, as a result, our segment results are presented using Core Earnings. In addition, Navient’s equity investors, credit rating agencies and debt capital investors use these Core Earnings measures to monitor the company’s business performance. See “Core Earnings” on pages 13 – 22 for a reconciliation between GAAP net income and Core Earnings.

2. Adjusted Tangible Equity Ratio

This measures the ratio of Navient’s tangible equity to its tangible assets. We adjust this ratio to exclude the assets and equity associated with our FFELP portfolio because FFELP Loans are no longer originated and the FFELP portfolio bears a 3% maximum loss exposure under the terms of the federal guaranty. Management believes that excluding this portfolio from the ratio enhances its usefulness to investors. Management uses this ratio, in addition to other metrics, for analysis and decision making related to capital allocation decisions. See “Adjusted Tangible Equity Ratio” on page 23 for a reconciliation of the Adjusted Tangible Equity Ratio calculation.

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3. Earnings before Interest, Taxes, Depreciation and Amortization Expense (“EBITDA”)

This measures the operating performance of the Business Processing segment and is used by management and our equity investors to monitor operating performance and determine the value of those businesses. See “Earnings before Interest, Taxes, Depreciation and Amortization Expense (‘EBITDA’)” on page 23 for a reconciliation of the EBITDA calculation for the Business Processing segment.

* * *

Definitions for capitalized terms in this release can be found in Navient’s Annual Report on Form 10-K for the year ended Dec. 31, 2019 (filed with the SEC on Feb. 27, 2020). Certain reclassifications have been made to the balances as of and for the three months ended June 30, 2019, to be consistent with classifications adopted for 2020, and had no effect on net income, total assets or total liabilities.

Navient will host an earnings conference call tomorrow, July 22, 2020, at 8 a.m. ET. Navient executives will be on hand to discuss various highlights of the quarter and to answer questions related to the company’s performance. To participate, join a live audio webcast at navient.com/investors or dial 855-838-4156 (USA and Canada) or dial 267-751-3600 (international) and use access code 1379878 starting at 7:45 a.m. ET.

Presentation slides for the conference call, as well as additional information about the company’s loan portfolios, operating segments and other details, may be accessed at www.navient.com/investors under the webcasts tab.

A replay of the conference call will be available approximately two hours after the call’s conclusion through August 5, 2020, at navient.com/investors or by dialing 855-859-2056 (USA and Canada) or 404-537-3406 (international) with access code 1379878.

This news release contains “forward-lookingstatements,” within the meaning of the federal securities law, about our business and prospects and other information that is based on management’s current expectations as of the date of this release. Statements that are not historical facts, including statements about the company’s beliefs, opinions or expectations and statements that assume or are dependent upon future events, are forward-looking statements and often contain words such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “see,” “will,” “would,” “may,” “could,” “should,” “goal,” or “target.” Forward-looking statements are subject to risks, uncertainties, assumptions and other factors that may cause actual results to be materially different from those reflected in such forward-looking statements. For Navient, these factors include, among others, the severity, magnitude and duration of the COVID-19 pandemic, including changes in the macroeconomic environment, restrictions on business, individual or travel activities intended to slow the spread of the pandemic and volatility in market conditions resulting from the pandemic including interest rates, the value of equities and other financial assets; the risks and uncertainties associated with increases in financing costs; the availability of financing or limits on our liquidity resulting from disruptions in the capital markets or other factors; unanticipated increases in costs associated with compliance with federal, state or local laws and regulations; changes in the demand for asset management and business processing solutions or other changes in marketplaces in which we compete (including increased competition); changes in accounting standards including but not limited to changes pertaining to loan loss reserves and estimates or other accounting standards that may impact our operations; adverse outcomes in any significant litigation to which the company is a party; credit risk associated with the company’s underwriting standards or exposure to third parties, including counterparties to hedging transactions; and changes in the terms of education loans and the educational credit marketplace (including changes resulting from the CARES Act or other new laws and the implementation of existing laws). The company could also be affected by, among other things: unanticipated repayment trends on loans including prepayments or deferrals in our securitization trusts that could accelerate or delay repayment of the bonds; reductions to our credit ratings, the credit ratings of asset-backed securitizations we sponsor or the credit ratings of the United States of America; failures of our operating systems or infrastructure or those of third-party vendors; risks related to cybersecurity including the potential disruption of our systems or those of our third-party vendors or customers, or potential disclosure of confidential customer information; damage to our reputation resulting from cyber-breaches, litigation, the politicization of student loan servicing or other actions or factors; failure to successfully implement cost-cutting initiatives and adverse effects of such initiatives on our business; failure to adequately integrate acquisitions or realize anticipated benefits from acquisitions including delays or errors in converting portfolio acquisitions to our servicing platform; changes in law and regulations whether new laws or regulations, or new interpretations of existing laws and regulations applicable to any of our businesses or activities or those of our vendors, suppliers or customers; changes in the general interest rate environment, including the availability of any relevant money-market index rate, including LIBOR, or the relationship between the relevant money-market index rate and the rate at which our assets are priced; our ability to successfully effectuate any acquisitions and other strategic

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initiatives; activities by shareholder activists, including a proxy contest or any unsolicited takeover proposal; changes in general economic conditions; and the other factors that are described in the “Risk Factors” section of Navient’s Annual Report on Form 10-K for the year ended December 31, 2019, and in our other reports filed with the Securities and Exchange Commission. The preparation of the company’s consolidated financial statements also requires management to make certain estimates and assumptions including estimates and assumptions about future events. These estimates or assumptions may prove to be incorrect and actual results could differ materially. All forward-looking statements contained in this release are qualified by these cautionary statements and are made only as of the date of this release. The company does not undertake any obligation to update or revise these forward-looking statements except as required by law.

* * *

About Navient

Navient (Nasdaq: NAVI) is a leading provider of education loan management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve success through technology-enabled financing, services and support. Learn more at Navient.com.

Contact:

Media: Paul Hartwick, 302-283-4026, <br>paul.hartwick@navient.com
Investors: Joe Fisher, 302-283-4075,<br>joe.fisher@navient.com<br> <br>Nathan Rutledge,<br>703-984-6801, nathan.rutledge@navient.com

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LOGO

LOGO

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SELECTED HISTORICAL FINANCIALINFORMATION AND RATIOS
QUARTERS ENDED SIX MONTHS ENDED
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(In millions, except per share data) June 30,    2020 March 31,    2020 June 30,    2019 June 30,    2020 June 30,    2019
GAAP Basis
Net income (loss) $ 125 $ (106) $ 153 $ 19 $ 281
Diluted earnings (loss) per common share $ .64 $ (.53) $ .64 $ .10 $ 1.16
Weighted average shares used to compute diluted earnings per share 195 200 238 198 242
Net interest margin, Federal Education Loan segment .92% .76% .83% .84% .79%
Net interest margin, Consumer Lending segment 3.29% 3.34% 3.31% 3.32% 3.30%
Return on assets .56% (.47)% .64% .04% .58%
Ending FFELP Loans, net $ 60,921 $ 62,492 $ 67,956 $ 60,921 $ 67,956
Ending Private Education Loans, net 21,462 22,338 21,564 21,462 21,564
Ending total education loans, net $ 82,383 $ 84,830 $ 89,520 $ 82,383 $ 89,520
Average FFELP Loans $ 62,141 $ 63,894 $ 69,084 $ 63,018 $ 70,149
Average Private Education Loans 23,008 23,112 22,463 23,060 22,611
Average total education loans $ 85,149 $ 87,006 $ 91,547 $ 86,078 $ 92,760
Core Earnings Basis^(1)^
Net income $ 179 $ 93 $ 175 $ 272 $ 312
Diluted earnings per common share $ .92 $ .46 $ .74 $ 1.37 $ 1.29
Adjusted diluted earnings per common share^(2)^ $ .91 $ .51 $ .74 $ 1.41 $ 1.32
Weighted average shares used to compute diluted earnings per share 195 202 238 198 242
Net interest margin, Federal Education Loan segment 1.07% .81% .81% .94% .81%
Net interest margin, Consumer Lending segment 3.20% 3.31% 3.22% 3.26% 3.22%
Return on assets .81% .41% .73% .61% .65%
Ending FFELP Loans, net $ 60,921 $ 62,492 $ 67,956 $ 60,921 $ 67,956
Ending Private Education Loans, net 21,462 22,338 21,564 21,462 21,564
Ending total education loans, net $ 82,383 $ 84,830 $ 89,520 $ 82,383 $ 89,520
Average FFELP Loans $ 62,141 $ 63,894 $ 69,084 $ 63,018 $ 70,149
Average Private Education Loans 23,008 23,112 22,463 23,060 22,611
Average total education loans $ 85,149 $ 87,006 $ 91,547 $ 86,078 $ 92,760
^(1)^ Core Earnings are non-GAAP financial measures and do not represent a comprehensive<br>basis of accounting. For a greater explanation, of Core Earnings, see the section titled “Non-GAAP Financial Measures — Core Earnings.”
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^(2)^ Adjusted diluted Core Earnings per share, a non-GAAP financial measure, excludes<br>net restructuring and regulatory-related expenses of $(1) million, $12 million and $2 million for the three months ended June 30, 2020, March 31, 2020 and June 30, 2019, respectively, and $11 million and<br>$10 million for the six months ended June 30, 2020 and June 30, 2019, respectively. Regulatory-related expenses in both the current and year-ago quarters are net of $10 million insurance<br>reimbursements for costs related to such matters, and regulatory-related expenses in both the current and year-ago six-month periods are net of $10 million<br>insurance reimbursements for costs related to such matters.
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RESULTS OFOPERATIONS

We present the results of operations below first on a consolidated basis in accordance with GAAP. Following our discussion of consolidated earnings results on a GAAP basis, we present our results on a segment basis. We have four reportable operating segments: Federal Education Loans, Consumer Lending, Business Processing and Other. These segments operate in distinct business environments and we manage and evaluate the financial performance of these segments using non-GAAP financial measures we call Core Earnings (see “Non-GAAP Financial Measures – Core Earnings” for further discussion).

GAAP STATEMENTS OFINCOME (UNAUDITED)
June 30, 2020vs.March 31, 2020 June 30, 2020vs.June 30, 2019
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QUARTERS ENDED Increase(Decrease) Increase(Decrease)
(In millions, except per share data) June 30,    2020 March 31,    2020 June 30,    2019 % %
Interest income:
FFELP Loans $ 455 $ 571 $ 742 (20)% (39)%
Private Education Loans 362 404 436 (10) (17)
Other loans — — 1 — (100)
Cash and investments 2 12 25 (83) (92)
Total interest income 819 987 1,204 (17) (32)
Total interest expense 519 714 911 (27) (43)
Net interest income 300 273 293 10 2
Less: provisions for loan losses 44 95 68 (54) (35)
Net interest income after provisions for<br>loan losses 256 178 225 44 14
Other income (loss):
Servicing revenue 52 58 60 (10) (13)
Asset recovery and business processing revenue 102 110 123 (7) (17)
Other income (loss) 9 7 11 29 (18)
Gains on sales of loans — — 16 — (100)
Gains on debt repurchases — — 44 — (100)
Gains (losses) on derivative and hedging activities, net (30) (223) (32) (87) (6)
Total other income (loss) 133 (48) 222 (377) (40)
Expenses:
Operating expenses 213 251 241 (15) (12)
Goodwill and acquired intangible asset impairment and amortization expense 5 5 11 — (55)
Restructuring/other reorganization expenses 1 5 1 (80) —
Total expenses 219 261 253 (16) (13)
Income (loss) before income tax expense (benefit) 170 (131) 194 (230) (12)
Income tax expense (benefit) 45 (25) 41 (280) 10
Net income (loss) $ 125 $ (106) $ 153 (218)% (18)%
Basic earnings (loss) per common share $ .65 $ (.53) $ .65 (223)% —%
Diluted earnings (loss) per common share $ .64 $ (.53) $ .64 (221)% —%
Dividends per common share $ .16 $ .16 $ .16 —% —%

All values are in US Dollars.

8

SIX MONTHS ENDEDJune 30, Increase(Decrease)
(In millions, except per share data) 2020 2019 %
Interest income:
FFELP Loans $ 1,025 $ 1,506 (32)%
Private Education Loans 767 879 (13)
Other loans — 2 (100)
Cash and investments 15 52 (71)
Total interest income 1,807 2,439 (26)
Total interest expense 1,234 1,860 (34)
Net interest income 573 579 (1)
Less: provisions for loan losses 139 144 (3)
Net interest income after provisions for<br>loan losses 434 435 —
Other income (loss):
Servicing revenue 109 122 (11)
Asset recovery and business processing revenue 212 242 (12)
Other income (loss) 17 27 (37)
Gains on sales of loans — 16 (100)
Gains on debt repurchases — 59 (100)
Gains (losses) on derivative and hedging activities, net (253) (25) 912
Total other income (loss) 85 441 (81)
Expenses:
Operating expenses 463 497 (7)
Goodwill and acquired intangible asset impairment and amortization expense 11 18 (39)
Restructuring/other reorganization expenses 6 2 200
Total expenses 480 517 (7)
Income before income tax expense 39 359 (89)
Income tax expense 20 78 (74)
Net income $ 19 $ 281 (93)%
Basic earnings per common share $ .10 $ 1.17 (91)%
Diluted earnings per common share $ .10 $ 1.16 (91)%
Dividends per common share $ .32 $ .32 —%

All values are in US Dollars.

9

GAAP BALANCE SHEET(UNAUDITED)
(In millions, except share and per share data) March 31,    2020 June 30,<br>2019
--- --- --- --- --- ---
Assets
FFELP Loans (net of allowance for losses of 302, 311 and 67 respectively) 60,921 $ 62,492 $ 67,956
Private Education Loans (net of allowance for losses of 1,098, 1,083 and 1,151,<br>respectively) 21,462 22,338 21,564
Investments 316 316 222
Cash and cash equivalents 1,632 1,084 1,746
Restricted cash and cash equivalents 2,357 2,684 2,680
Goodwill and acquired intangible assets, net 746 752 769
Other assets 3,611 3,579 3,383
Total assets 91,045 $ 93,245 $ 98,320
Liabilities
Short-term borrowings 7,310 $ 8,452 $ 6,785
Long-term borrowings 80,260 81,297 86,776
Other liabilities 1,349 1,448 1,447
Total liabilities 88,919 91,197 95,008
Commitments and contingencies
Equity
Common stock, par value 0.01 per share; 1.125 billion shares authorized: 453 million,<br>453 million and 450 million shares, respectively, issued 4 4 4
Additional paid-in capital 3,215 3,212 3,181
Accumulated other comprehensive loss, net of tax benefit (317) (300) (80)
Retained earnings 2,999 2,905 3,418
Total Navient Corporation stockholders’ equity before treasury stock 5,901 5,821 6,523
Less: Common stock held in treasury: 259 million, 259 million and 220 million shares,<br>respectively (3,786) (3,786) (3,222)
Total Navient Corporation stockholders’ equity 2,115 2,035 3,301
Noncontrolling interest 11 13 11
Total equity 2,126 2,048 3,312
Total liabilities and equity 91,045 $ 93,245 $ 98,320

All values are in US Dollars.

10

CONSOLIDATED EARNINGSSUMMARY — GAAP BASIS

Three Months Ended June 30, 2020 Compared with Three Months Ended June 30, 2019

Net income was $125 million, or $0.64 diluted earnings per common share, compared with net income of $153 million, or $0.64 diluted earnings per common share, for the year-ago period.

The primary contributors to the change in net income are as follows:

• Net interest income increased by $7 million, primarily as a result of an increase in FFELP Floor Income as a result of<br>lower interest rates and the growth in the Private Education Refinance Loan portfolio, partially offset by the continued natural paydown of the FFELP and non-refinance Private Education Loan portfolios.<br>
• Provisions for loan losses decreased $24 million (see pages 25 – 28 for a discussion regarding the<br>transition to CECL on January 1, 2020):
--- ---
^○^ The provision for FFELP loan losses decreased $5 million.
--- ---
^○^ The provision for Private Education Loan losses decreased $19 million. Provision of $41 million in second-quarter<br>2020 is primarily related to an increase in expected losses due to COVID-19’s negative impact on the current and forecasted economic conditions.
--- ---
• Servicing revenue decreased $8 million primarily due to the natural paydown of the FFELP Loan portfolio serviced for<br>third parties.
--- ---
• Asset recovery and business processing revenue decreased $21 million primarily as a result of the natural decline of<br>the Federal Education Loan segment contingent collections receivable inventory, the impact of COVID-19 on certain collection activities (temporary stoppage or other restrictions on certain<br>collection/processing activity and lower volume in the transportation business) as well as Business Processing segment contract terminations and expirations that occurred in the second half of 2019. These decreases were partially offset by revenue<br>earned from four contracts in which we were selected in second-quarter 2020 to support states in providing unemployment benefits and contact tracing services.
--- ---
• Net gains on sales of loans decreased $16 million, due to the $16 million gain on sale of $412 million of<br>Private Education Refinance Loans in second-quarter 2019. There were no loan sales in the current period.
--- ---
• Net gains on debt repurchases decreased by $44 million. There were no debt repurchases in second-quarter 2020 compared<br>to $138 million repurchased at a $44 million gain in the year-ago period.
--- ---
• Net losses on derivative and hedging activities decreased $2 million. The primary factors affecting the change were<br>interest rate and foreign currency fluctuations, which impact the valuations of our Floor Income Contracts, basis swaps, foreign currency hedges and other derivative instruments during each period. Valuations of derivative instruments fluctuate<br>based upon many factors including changes in interest rates, credit risk, foreign currency fluctuations and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods.<br>
--- ---
• Excluding net regulatory-related expenses of $(2) million and $1 million in the second quarters of 2020 and 2019,<br>respectively, operating expenses were $215 million and $240 million in second-quarter 2020 and 2019, respectively. On an adjusted basis, expenses were $19 million lower primarily as a result of the decrease in asset recovery revenue<br>discussed above as well as ongoing cost saving initiatives across the Company. Adjusted 2019 expenses exclude $6 million of costs associated with proxy contest matters. Regulatory-related expenses in both quarters are net of $10 million<br>insurance reimbursements for costs related to such matters.
--- ---

There were no share repurchases in the current quarter compared with 9.6 million shares of our common stock repurchased during the second quarter of 2019. As a result of repurchases, our average outstanding diluted shares decreased by 43 million common shares (or 18%) from the year-ago period.

11

Six Months Ended June 30, 2020 Compared with Six Months Ended June 30, 2019

Net income was $19 million, or $0.10 diluted earnings per common share, compared with net income of $281 million, or $1.16 diluted earnings per common share, for the year-ago period.

The primary contributors to the change in net income are as follows:

• Net interest income decreased by $6 million, primarily as a result of the continued natural paydown of the FFELP and non-refinance Private Education Loan portfolios which was partially offset by an increase in FFELP Floor Income as a result of lower interest rates and the growth in the Private Education Refinance Loan portfolio.<br>
• Provisions for loan losses decreased $5 million (see pages 25 – 28 for a discussion regarding the transition<br>to CECL on January 1, 2020):
--- ---
^○^ The provision for FFELP loan losses decreased $6 million.
--- ---
^○^ The provision for Private Education Loan losses increased $1 million. Provision of $130 million in the current<br>period is primarily related to an increase in expected losses due to COVID-19’s negative impact on the current and forecasted economic conditions.
--- ---
• Servicing revenue decreased $13 million primarily due to the natural paydown of the FFELP Loan portfolio serviced for<br>third parties.
--- ---
• Asset recovery and business processing revenue decreased $30 million primarily as a result of the natural decline of<br>the Federal Education Loan segment contingent collections receivable inventory, the impact of COVID-19 on certain collection activities (temporary stoppage or other restrictions on certain<br>collection/processing activity and lower volume in the transportation business) as well as Business Processing segment contract terminations and expirations that occurred in the second half of 2019. These decreases were partially offset by revenue<br>earned from four contracts in which we were selected in second-quarter 2020 to support states in providing unemployment benefits and contact tracing services.
--- ---
• Net gains on sales of loans decreased $16 million, due to the $16 million gain on sale of $412 million of<br>Private Education Refinance Loans in the year-ago period. There were no loan sales in the current period.
--- ---
• Net gains on debt repurchases decreased by $59 million. There were no debt repurchases in the current period compared<br>to $184 million repurchased at a $59 million gain in the year-ago period.
--- ---
• Net losses on derivative and hedging activities increased $228 million. The primary factors affecting the change were<br>interest rate and foreign currency fluctuations, which impact the valuations of our Floor Income Contracts, basis swaps, foreign currency hedges and other derivative instruments during each period. Valuations of derivative instruments fluctuate<br>based upon many factors including changes in interest rates, credit risk, foreign currency fluctuations and other market factors. As a result, net gains and losses on derivative and hedging activities may vary significantly in future periods. In<br>particular, the net loss in the six months ended June 30, 2020 was primarily related to the significant reduction in interest rates and resulting impact on the<br>mark-to-market of the derivatives used to economically hedge FFELP Loan floor income that do not qualify for hedge accounting.
--- ---
• Excluding net regulatory-related costs of $5 million and $8 million in the six months ended June 30, 2020<br>and 2019, respectively, operating expenses were $458 million and $489 million in the six months ended June 30, 2020 and 2019, respectively. On an adjusted basis, expenses were $17 million lower primarily as a result of the<br>decrease in asset recovery revenue discussed above as well as ongoing cost saving initiatives across the Company. Adjusted 2020 expenses exclude $7 million of transition services costs. Adjusted 2019 expenses exclude $9 million of costs<br>associated with proxy contest matters and $12 million of transition services costs. Regulatory-related expenses in both periods are net of $10 million insurance reimbursements for costs related to such matters.
--- ---
• During the six months ended June 30, 2020 and 2019, the Company incurred $6 million and $2 million,<br>respectively, of restructuring/other reorganization expenses in connection with an effort to reduce costs and improve operating efficiency. These charges were due primarily to severance-related costs.
--- ---

We repurchased 23.0 million and 19.0 million shares of our common stock during the six months ended June 30, 2020 and 2019, respectively. As a result of repurchases, our average outstanding diluted shares decreased by 44 million common shares (or 18%) from the year-ago period.

12

NON-GAAP FINANCIAL MEASURES

In addition to financial results reported on a GAAP basis, Navient also provides certain performance measures which are non-GAAP financial measures. The following non-GAAP financial measures are presented within this Earnings Release: (1) Core Earnings, (2) Tangible Net Asset Ratio and (3) EBITDA for the Business Processing segment.

1. Core Earnings

We prepare financial statements and present financial results in accordance with GAAP. However, we also evaluate our business segments and present financial results on a basis that differs from GAAP. We refer to this different basis of presentation as Core Earnings. We provide this Core Earnings basis of presentation on a consolidated basis and for each business segment because this is what we review internally when making management decisions regarding our performance and how we allocate resources. We also refer to this information in our presentations with credit rating agencies, lenders and investors. Because our Core Earnings basis of presentation corresponds to our segment financial presentations, we are required by GAAP to provide Core Earnings disclosure in the notes to our consolidated financial statements for our business segments.

Core Earnings are not a substitute for reported results under GAAP. We use Core Earnings to manage our business segments because Core Earnings reflect adjustments to GAAP financial results for two items, discussed below, that can create significant volatility mostly due to timing factors generally beyond the control of management. Accordingly, we believe that Core Earnings provide management with a useful basis from which to better evaluate results from ongoing operations against the business plan or against results from prior periods. Consequently, we disclose this information because we believe it provides investors with additional information regarding the operational and performance indicators that are most closely assessed by management. When compared to GAAP results, the two items we remove to result in our Core Earnings presentations are:

(1) Mark-to-market gains/losses resulting<br>from our use of derivative instruments to hedge our economic risks that do not qualify for hedge accounting treatment or do qualify for hedge accounting treatment but result in ineffectiveness; and
(2) The accounting for goodwill and acquired intangible assets.
--- ---

While GAAP provides a uniform, comprehensive basis of accounting, for the reasons described above, our Core Earnings basis of presentation does not. Core Earnings are subject to certain general and specific limitations that investors should carefully consider. For example, there is no comprehensive, authoritative guidance for management reporting. Our Core Earnings are not defined terms within GAAP and may not be comparable to similarly titled measures reported by other companies. Accordingly, our Core Earnings presentation does not represent a comprehensive basis of accounting. Investors, therefore, may not be able to compare our performance with that of other financial services companies based upon Core Earnings. Core Earnings results are only meant to supplement GAAP results by providing additional information regarding the operational and performance indicators that are most closely used by management, our board of directors, credit rating agencies, lenders and investors to assess performance.

13

The following tables show Core Earnings for each reportable segment and our business as a whole along with the adjustments made to the income/expense items to reconcile the amounts to our reported GAAP results as required by GAAP.

QUARTER ENDED JUNE30, 2020
(Dollars in millions) FederalEducationLoans ConsumerLending BusinessProcessing Other TotalCoreEarnings Adjustments
Reclassifications Additions/(Subtractions) TotalAdjustments^(1)^ TotalGAAP
Interest income:
Education loans $ 456 $ 362 $ — $ — $ 818 $ 13 $ (14) $ (1) $ 817
Other loans — — — — — — — — —
Cash and investments 1 — — 1 2 — — — 2
Total interest income 457 362 — 1 820 13 (14) (1) 819
Total interest expense 286 174 — 31 491 25 3 28 519
Net interest income (loss) 171 188 — (30) 329 (12) (17) (29) 300
Less: provisions for loan losses 3 41 — — 44 — — — 44
Net interest income (loss) after provisions for loan losses 168 147 — (30) 285 (12) (17) (29) 256
Other income (loss):
Servicing revenue 51 1 — — 52 — — — 52
Asset recovery and business processing revenue 38 — 64 — 102 — — — 102
Other income (loss) 5 — — 4 9 12 (42) (30) (21)
Total other income (loss) 94 1 64 4 163 12 (42) (30) 133
Expenses:
Direct operating expenses 70 34 57 — 161 — — — 161
Unallocated shared services expenses — — — 52 52 — — — 52
Operating expenses 70 34 57 52 213 — — — 213
Goodwill and acquired intangible asset impairment and amortization — — — — — — 5 5 5
Restructuring/other reorganization <br>expenses — — — 1 1 — — — 1
Total expenses 70 34 57 53 214 — 5 5 219
Income (loss) before income tax expense (benefit) 192 114 7 (79) 234 — (64) (64) 170
Income tax expense (benefit)^(2)^ 46 27 1 (19) 55 — (10) (10) 45
Net income (loss) $ 146 $ 87 $ 6 $ (60) $ 179 $ — $ (54) $ (54) $ 125
^(1)^ Core Earnings adjustments to GAAP:
--- ---
QUARTER ENDED JUNE30, 2020
--- --- --- --- --- --- ---
(Dollars in millions) Net Impact ofDerivativeAccounting Net Impact of<br>Goodwill andAcquiredIntangibles Total
Net interest income after provisions for loan losses $ (29) $ — $ (29)
Total other income (loss) (30) — (30)
Goodwill and acquired intangible asset impairment and amortization — 5 5
Total Core Earnings adjustments to GAAP $ (59) $ (5) (64)
Income tax expense (benefit) (10)
Net income (loss) $ (54)
^(2)^ Income taxes are based on a percentage of net income before tax for the individual reportable segment.<br>
--- ---

14

QUARTER ENDED MARCH 31, 2020
(Dollars in millions) FederalEducationLoans ConsumerLending BusinessProcessing Other TotalCoreEarnings Adjustments
Reclassifications Additions/(Subtractions) TotalAdjustments^(1)^ TotalGAAP
Interest income:
Education loans $ 582 $ 404 $ — $ — $ 986 $ 3 $ (14) $ (11) $ 975
Other loans — — — — — — — — —
Cash and investments 6 2 — 4 12 — — — 12
Total interest income 588 406 — 4 998 3 (14) (11) 987
Total interest expense 456 210 — 35 701 7 6 13 714
Net interest income (loss) 132 196 — (31) 297 (4) (20) (24) 273
Less: provisions for loan losses 6 89 — — 95 — — — 95
Net interest income (loss) after provisions for loan losses 126 107 — (31) 202 (4) (20) (24) 178
Other income (loss):
Servicing revenue 56 2 — — 58 — — — 58
Asset recovery and business processing revenue 53 — 57 — 110 — — — 110
Other income (loss) 4 — — 3 7 4 (227) (223) (216)
Total other income (loss) 113 2 57 3 175 4 (227) (223) (48)
Expenses:
Direct operating expenses 83 39 54 — 176 — — — 176
Unallocated shared services expenses — — — 75 75 — — — 75
Operating expenses 83 39 54 75 251 — — — 251
Goodwill and acquired intangible asset impairment and amortization — — — — — — 5 5 5
Restructuring/other reorganization <br>expenses — — — 5 5 — — — 5
Total expenses 83 39 54 80 256 — 5 5 261
Income (loss) before income tax expense (benefit) 156 70 3 (108) 121 — (252) (252) (131)
Income tax expense (benefit)^(2)^ 37 16 1 (26) 28 — (53) (53) (25)
Net income (loss) $ 119 $ 54 $ 2 $ (82) $ 93 $ — $ (199) $ (199) $ (106)
^(1)^ Core Earnings adjustments to GAAP:
--- ---
QUARTER ENDED MARCH 31, 2020
--- --- --- --- --- --- ---
(Dollars in millions) Net Impact ofDerivativeAccounting Net Impact of<br>Goodwill andAcquiredIntangibles Total
Net interest income after provisions for loan losses $ (24) $ — $ (24)
Total other income (loss) (223) — (223)
Goodwill and acquired intangible asset impairment and amortization — 5 5
Total Core Earnings adjustments to GAAP $ (247) $ (5) (252)
Income tax expense (benefit) (53)
Net income (loss) $ (199)
^(2)^ Income taxes are based on a percentage of net income before tax for the individual reportable segment.<br>
--- ---

15

QUARTER ENDED JUNE 30, 2019
(Dollars in millions) FederalEducationLoans ConsumerLending BusinessProcessing Other TotalCoreEarnings Adjustments
Reclassifications Additions/(Subtractions) TotalAdjustments^(1)^ TotalGAAP
Interest income:
Education loans $ 758 $ 436 $ — $ — $ 1,194 $ 1 $ (17) $ (16) $ 1,178
Other loans — 1 — — 1 — — — 1
Cash and investments 14 4 — 7 25 — — — 25
Total interest income 772 441 — 7 1,220 1 (17) (16) 1,204
Total interest expense 627 255 — 42 924 (2) (11) (13) 911
Net interest income (loss) 145 186 — (35) 296 3 (6) (3) 293
Less: provisions for loan losses 8 60 — — 68 — — — 68
Net interest income (loss) after provisions for loan losses 137 126 — (35) 228 3 (6) (3) 225
Other income (loss):
Servicing revenue 57 3 — — 60 — — — 60
Asset recovery and business processing revenue 58 — 65 — 123 — — — 123
Other income (loss) 7 — — 4 11 (38) 6 (32) (21)
Gains on sales of loans and investments — 16 — — 16 — — — 16
Gains on debt repurchases — — — 32 32 35 (23) 12 44
Total other income (loss) 122 19 65 36 242 (3) (17) (20) 222
Expenses:
Direct operating expenses 89 34 56 — 179 — — — 179
Unallocated shared services expenses — — — 62 62 — — — 62
Operating expenses 89 34 56 62 241 — — — 241
Goodwill and acquired intangible asset impairment and amortization — — — — — — 11 11 11
Restructuring/other reorganization expenses — — — 1 1 — — — 1
Total expenses 89 34 56 63 242 — 11 11 253
Income (loss) before income tax expense (benefit) 170 111 9 (62) 228 — (34) (34) 194
Income tax expense (benefit)^(2)^ 39 26 2 (14) 53 — (12) (12) 41
Net income (loss) $ 131 $ 85 $ 7 $ (48) $ 175 $ — $ (22) $ (22) $ 153
^(1)^ Core Earnings adjustments to GAAP:
--- ---
QUARTER ENDED JUNE 30, 2019
--- --- --- --- --- --- ---
(Dollars in millions) Net Impact ofDerivativeAccounting Net Impact of   Goodwill andAcquiredIntangibles Total
Net interest income after provisions for loan losses $ (3) $ — $ (3)
Total other income (loss) (20) — (20)
Goodwill and acquired intangible asset impairment and amortization — 11 11
Total Core Earnings adjustments to GAAP $ (23) $ (11) (34)
Income tax expense (benefit) (12)
Net income (loss) $ (22)
^(2)^ Income taxes are based on a percentage of net income before tax for the individual reportable segment.<br>
--- ---

16

SIX MONTHS ENDED JUNE30, 2020
(Dollars in millions) FederalEducationLoans ConsumerLending BusinessProcessing Other TotalCoreEarnings Adjustments
Reclassifications Additions/(Subtractions) TotalAdjustments^(1)^ TotalGAAP
Interest income:
Education loans $ 1,037 $ 767 $ — $ — $ 1,804 $ 16 $ (28) $ (12) $ 1,792
Other loans — — — — — — — — —
Cash and investments 7 3 — 5 15 — — — 15
Total interest income 1,044 770 — 5 1,819 16 (28) (12) 1,807
Total interest expense 742 385 — 66 1,193 32 9 41 1,234
Net interest income (loss) 302 385 — (61) 626 (16) (37) (53) 573
Less: provisions for loan losses 9 130 — — 139 — — — 139
Net interest income (loss) after provisions for loan losses 293 255 — (61) 487 (16) (37) (53) 434
Other income (loss):
Servicing revenue 106 3 — — 109 — — — 109
Asset recovery and business processing revenue 90 — 122 — 212 — — — 212
Other income (loss) 9 — — 8 17 16 (269) (253) (236)
Total other income (loss) 205 3 122 8 338 16 (269) (253) 85
Expenses:
Direct operating expenses 153 72 111 — 336 — — — 336
Unallocated shared services expenses — — — 127 127 — — — 127
Operating expenses 153 72 111 127 463 — — — 463
Goodwill and acquired intangible asset impairment and amortization — — — — — — 11 11 11
Restructuring/other reorganization <br>expenses — — — 6 6 — — — 6
Total expenses 153 72 111 133 469 — 11 11 480
Income (loss) before income tax expense (benefit) 345 186 11 (186) 356 — (317) (317) 39
Income tax expense (benefit)^(2)^ 82 43 3 (44) 84 — (64) (64) 20
Net income (loss) $ 263 $ 143 $ 8 $ (142) $ 272 $ — $ (253) $ (253) $ 19
^(1)^ Core Earnings adjustments to GAAP:
--- ---
SIX MONTHS ENDED JUNE30, 2020
--- --- --- --- --- --- ---
(Dollars in millions) Net Impact ofDerivativeAccounting Net Impact of<br>Goodwill andAcquiredIntangibles Total
Net interest income after provisions for loan losses $ (53) $ — $ (53)
Total other income (loss) (253) — (253)
Goodwill and acquired intangible asset impairment and amortization — 11 11
Total Core Earnings adjustments to GAAP $ (306) $ (11) (317)
Income tax expense (benefit) (64)
Net income (loss) $ (253)
^(2)^ Income taxes are based on a percentage of net income before tax for the individual reportable segment.<br>
--- ---

17

SIXMONTHS ENDED JUNE 30, 2019
(Dollars in millions) FederalEducationLoans ConsumerLending BusinessProcessing Other TotalCoreEarnings Adjustments
Reclassifications Additions/(Subtractions) TotalAdjustments^(1)^ TotalGAAP
Interest income:
Education loans $ 1,537 $ 879 $ — $ — $ 2,416 $ 2 $ (33) $ (31) $ 2,385
Other loans 1 1 — — 2 — — — 2
Cash and investments 30 9 — 13 52 — — — 52
Total interest income 1,568 889 — 13 2,470 2 (33) (31) 2,439
Total interest expense 1,278 516 — 80 1,874 2 (16) (14) 1,860
Net interest income (loss) 290 373 — (67) 596 — (17) (17) 579
Less: provisions for loan losses 15 129 — — 144 — — — 144
Net interest income (loss) after provisions for loan losses 275 244 — (67) 452 — (17) (17) 435
Other income (loss):
Servicing revenue 117 5 — — 122 — — — 122
Asset recovery and business processing revenue 108 — 134 — 242 — — — 242
Other income (loss) 15 1 — 9 25 (39) 16 (23) 2
Gains on sales of loans — 16 — — 16 — — — 16
Gains on debt repurchases — — — 47 47 39 (27) 12 59
Total other income (loss) 240 22 134 56 452 — (11) (11) 441
Expenses:
Direct operating expenses 180 72 111 — 363 — — — 363
Unallocated shared services expenses — — — 134 134 — — — 134
Operating expenses 180 72 111 134 497 — — — 497
Goodwill and acquired intangible asset impairment and amortization — — — — — — 18 18 18
Restructuring/other reorganization expenses — — — 2 2 — — — 2
Total expenses 180 72 111 136 499 — 18 18 517
Income (loss) before income tax expense (benefit) 335 194 23 (147) 405 — (46) (46) 359
Income tax expense (benefit)^(2)^ 77 44 6 (34) 93 — (15) (15) 78
Net income (loss) $ 258 $ 150 $ 17 $ (113) $ 312 $ — $ (31) $ (31) $ 281
^(1)^ Core Earnings adjustments to GAAP:
--- ---
SIX MONTHS ENDED JUNE 30, 2019
--- --- --- --- --- --- ---
(Dollars in millions) Net Impact ofDerivativeAccounting Net Impact of  Goodwill andAcquiredIntangibles Total
Net interest income after provisions for loan losses $ (17) $ — $ (17)
Total other income (loss) (11) — (11)
Goodwill and acquired intangible asset impairment and amortization — 18 18
Total Core Earnings adjustments to GAAP $ (28) $ (18) (46)
Income tax expense (benefit) (15)
Net income (loss) $ (31)
^(2)^ Income taxes are based on a percentage of net income before tax for the individual reportable segment.<br>
--- ---

18

The following discussion summarizes the differences between Core Earnings and GAAP net income and details each specific adjustment required to reconcile our Core Earnings segment presentation to our GAAP earnings.

QUARTERS ENDED SIX MONTHS ENDED
(Dollars in millions) June 30,<br>2020 March 31,<br>2020 June 30,<br>2019 June 30,  2020 June 30,  2019
Core Earnings net income attributable to Navient Corporation $ 179 $ 93 $ 175 $ 272 $ 312
Core Earnings adjustments to GAAP:
Net impact of derivative accounting (59) (247) (23) (306) (28)
Net impact of goodwill and acquired intangible assets (5) (5) (11) (11) (18)
Net tax effect 10 53 12 64 15
Total Core Earnings adjustments to GAAP (54) (199) (22) (253) (31)
GAAP net income (loss) attributable to Navient Corporation $ 125 $ (106) $ 153 $ 19 $ 281
^(1)^ Derivative Accounting: Core Earnings exclude periodic gains and losses that are caused by the mark-to-market valuations on derivatives that do not qualify for hedge accounting treatment under GAAP, as well as the periodic mark-to-market gains and losses that are a result of ineffectiveness recognized related to effective hedges under GAAP. These gains and losses occur in our Federal Education Loans, Consumer Lending and Other<br>reportable segments. Under GAAP, for our derivatives that are held to maturity, the mark-to-market gain or loss over the life of the contract will equal $0 except for<br>Floor Income Contracts, where the mark-to-market gain will equal the amount for which we sold the contract. In our Core Earnings presentation, we recognize the economic<br>effect of these hedges, which generally results in any net settlement cash paid or received being recognized ratably as an interest expense or revenue over the hedged item’s life.
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19

The table below quantifies the adjustments for derivative accounting between GAAP and Core Earnings net income.

QUARTERS ENDED SIX MONTHS ENDED
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,  2020 June 30,  2019
Core Earnings derivative adjustments:
Gains (losses) on derivative and hedging activities, net, included in other income $ (30) $ (223) $ (32) $ (253) $ (25)
Plus: Gains (losses) on fair value hedging activity included in interest expense (6) (9) 7 (15) 9
Total gains (losses) $ (36) $ (232) $ (25) $ (268) $ (16)
Plus: Settlements on derivative and hedging activities,<br>net^(1)^ (12) (4) 38 (16) 39
Mark-to market gains (losses) on derivative and hedging activities,<br>net^(2)^ (48) (236) 13 (284) 23
Amortization of net premiums on Floor Income Contracts in net interest income for Core Earnings (14) (14) (17) (28) (33)
Other derivative accounting adjustments^(3)^ 3 3 (19) 6 (18)
Total net impact of derivative accounting $ (59) $ (247) $ (23) $ (306) $ (28)
(1) Derivative accounting requires net settlement income/expense on derivatives that do not qualify as hedges to be recorded<br>in a separate income statement line item below net interest income. Under our Core Earnings presentation, these settlements are reclassified to the income statement line item of the economically hedged item. For our Core Earnings net interest<br>income, this would primarily include: (a) reclassifying the net settlement amounts related to our Floor Income Contracts to education loan interest income; and (b) reclassifying the net settlement amounts related to certain of our interest<br>rate swaps to debt interest expense. The table below summarizes these net settlements on derivative and hedging activities and the associated reclassification on a Core Earnings basis.
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QUARTERS ENDED SIX MONTHS ENDED
--- --- --- --- --- --- --- --- --- --- ---
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,  2020 June 30,  2019
Reclassification of settlements on derivative and hedging activities:
Net settlement expense on Floor Income Contracts reclassified to net interest income $ (13) $ (3) $ (1) $ (16) $ (2)
Net settlement income (expense) on interest rate swaps reclassified to net interest income 25 7 (2) 32 2
Net realized gains (losses) on terminated derivative contracts reclassified to other income — — (35) — (39)
Total reclassifications of settlements on derivative and hedging activities $ 12 $ 4 $ (38) $ 16 $ (39)
^(2)^ “Mark-to-market gains (losses) on<br>derivative and hedging activities, net” is comprised of the following:
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QUARTERS ENDED SIX MONTHS ENDED
--- --- --- --- --- --- --- --- --- --- ---
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,  2020 June 30,  2019
Floor Income Contracts $ (10) $ (180) $ (48) $ (190) $ (46)
Basis swaps (21) 33 7 12 (2)
Foreign currency hedges 6 10 43 16 61
Other (23) (99) 11 (122) 10
Total mark-to-market gains<br>(losses) on derivative and hedging activities, net $ (48) $ (236) $ 13 $ (284) $ 23
^(3)^ Other derivative accounting adjustments consist of adjustments related to: (1) foreign currency denominated debt that<br>is adjusted to spot foreign exchange rates for GAAP where such adjustments are reversed for Core Earnings and (2) certain terminated derivatives that did not receive hedge accounting treatment under GAAP but were economic hedges under Core<br>Earnings and, as a result, such gains or losses are amortized into Core Earnings over the life of the hedged item.
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20

Cumulative Impact of Derivative Accounting under GAAP compared to Core Earnings

As of June 30, 2020, derivative accounting has decreased GAAP equity by approximately $692 million as a result of cumulative net mark-to-market losses (after tax) recognized under GAAP, but not under Core Earnings. The following table rolls forward the cumulative impact to GAAP equity due to these after-tax mark-to-market net gains and losses related to derivative accounting.

QUARTERS ENDED SIX MONTHS ENDED
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,  2020 June 30,  2019
Beginning impact of derivative accounting on GAAP equity $ (629) $ (235) $ (109) $ (235) $ (34)
Net impact of net<br>mark-to-market gains (losses) under derivative accounting^(1)^ (63) (394) (140) (457) (215)
Ending impact of derivative accounting on GAAP equity $ (692) $ (629) $ (249) $ (692) $ (249)
^(1)^Net impact of net mark-to-market gains (losses) under derivative accounting is composed of the following:
QUARTERS ENDED SIX MONTHS ENDED
--- --- --- --- --- --- --- --- --- --- ---
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,  2020 June 30,  2019
Total pre-tax net impact of derivative accounting recognized in net<br>income^(a)^ $ (59) $ (247) $ (23) $ (306) $ (28)
Tax impact of derivative accounting adjustment recognized in net income 13 62 6 75 6
Change in mark-to-market<br>gains (losses) on derivatives, net of tax recognized in other comprehensive income (17) (209) (123) (226) (193)
Net impact of net<br>mark-to-market gains (losses) under derivative accounting $ (63) $ (394) $ (140) $ (457) $ (215)
^(a)^  See “Core Earnings derivative adjustments” table<br>above.

21

Hedging FFELP Loan Embedded Floor Income

Net Floor premiums received on Floor Income Contracts that have not been amortized into Core Earnings as of the respective period-ends are presented in the table below. These net premiums will be recognized in Core Earnings in future periods. As of June 30, 2020, the remaining amortization term of the net floor premiums was approximately 3 years. Historically, we have sold Floor Income Contracts on a periodic basis and depending upon market conditions and pricing, we may enter into additional Floor Income Contracts in the future. The balance of unamortized Floor Income Contracts will increase as we sell new contracts and decline due to the amortization of existing contracts.

In addition to using Floor Income Contracts, we also use pay-fixed interest rate swaps to hedge the embedded Floor Income within FFELP Loans. These interest rate swaps qualify as GAAP hedges and are accounted for as cash flow hedges of variable rate debt. For GAAP, gains and losses on these hedges are recorded in accumulated other comprehensive income. Hedged Floor Income from these cash flow hedges that has not been recognized into Core Earnings and GAAP as of the respective period-ends is presented in the table below. This hedged Floor Income will be recognized in Core Earnings and GAAP in future periods and is presented net of tax. As of June 30, 2020, the remaining hedged period is approximately 4 years. Historically, we have used pay-fixed interest rate swaps on a periodic basis to hedge embedded Floor Income and depending upon market conditions and pricing, we may enter into swaps in the future. The balance of unrecognized hedged Floor Income will increase as we enter into new swaps and decline as revenue is recognized.

(Dollars in millions) March 31,  2020 June 30,  2019
Unamortized net Floor premiums (net of tax) (56) $ (66) $ (100)
Unrecognized hedged Floor Income related to pay fixed interest rate swaps (net of tax) (398) (437) (564)
Total hedged Floor Income, net of tax(1)(2) (454) $ (503) $ (664)
(1)  (593) million, (658) million and (863) million on a pre-tax basis as of June 30, 2019, March 31, 2019 and June 30, 2018, respectively.  <br>(2)  Of the 454 million as of June 30, 2020,<br>approximately 95 million, 163 million and 105 million will be recognized as part of Core Earnings net income in the remainder of 2020, 2021 and 2022, respectively.

All values are in US Dollars.

(2) Goodwill and Acquired Intangible Assets: Our Core Earnings exclude goodwill and intangible asset impairment and<br>the amortization of acquired intangible assets. The following table summarizes the goodwill and acquired intangible asset adjustments.
QUARTERS ENDED SIX MONTHS ENDED
--- --- --- --- --- --- --- --- --- --- ---
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,2020 June 30,  2019
Core Earnings goodwill and acquired intangible asset adjustments $ (5) $ (5) $ (11) $ (11) $ (18)

22

2. Adjusted Tangible Equity Ratio

This measures the ratio of Navient’s tangible equity to its tangible assets. We adjust this ratio to exclude the assets and equity associated with our FFELP Loan portfolio because FFELP Loans are no longer originated and the FFELP portfolio bears a 3% maximum loss exposure under the terms of the federal guaranty. Management believes that excluding this portfolio from the ratio enhances its usefulness to investors. Management uses this ratio, in addition to other metrics, for analysis and decision making related to capital allocation decisions. The Adjusted Tangible Equity Ratio is calculated as:

(Dollars in millions) March 31,  2020 June 30,  2019
GAAP equity 2,115 $ 2,035 $ 3,301
Less:
Goodwill and acquired intangible assets 746 752 769
Capital held for FFELP Loans 305 312 340
Adjusted tangible equity 1,064 $ 971 $ 2,192
Divided by:
Total assets 91,045 $ 93,245 $ 98,320
Less:
Goodwill and acquired intangible assets 746 752 769
FFELP Loans 60,921 62,492 67,956
Adjusted tangible assets 29,378 $ 30,001 $ 29,595
Adjusted Tangible Equity Ratio(1) 3.6% 3.2% 7.4%
(1)  The following provides a pro forma of what the Adjusted<br>Tangible Equity Ratio would be if the cumulative net mark-to-market losses related to derivative accounting under GAAP were excluded. These cumulative losses reverse to<br>0 upon the maturity of the individual derivative instruments. As these losses are temporary, we believe this pro forma presentation is a useful basis for management and investors to further analyze the Adjusted Tangible Equity Ratio.

All values are in US Dollars.

(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019
Adjusted tangible equity (from above table) $ 1,064 $ 971 $ 2,192
Plus: Ending impact of derivative accounting on GAAP equity (see page 21) 692 629 249
Pro forma adjusted tangible equity $ 1,756 $ 1,600 $ 2,441
Adjusted tangible assets (from above table) $ 29,378 $ 30,001 $ 29,595
Pro forma Adjusted Tangible Equity Ratio 6.0% 5.3% 8.2%

3. Earnings before Interest, Taxes, Depreciation and Amortization Expense (“EBITDA”)

This measures the operating performance of the Business Processing segment and is used by management and equity investors to monitor operating performance and determine the value of those businesses. EBITDA for the Business Processing segment is calculated as:

QUARTERS ENDED SIX MONTHS ENDED
(Dollars in millions) June 30,  2020 March 31,  2020 June 30,  2019 June 30,  2020 June 30,  2019
Pre-tax income $ 7 $ 3 $ 9 $ 11 $ 23
Plus:
Depreciation and amortization expense^(1)^ 1 1 2 2 2
EBITDA $ 8 $ 4 $ 11 $ 13 $ 25
Divided by:
Total revenue $ 64 $ 57 $ 65 $ 122 $ 134
EBITDA margin 13% 7% 17% 10% 19%
^(1)^ There is no interest expense in this segment.
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23

FINANCIAL CONDITION

This section provides additional information regarding the credit quality and performance indicators related to our Private Education Loan portfolio.

PRIVATE EDUCATION LOANS PORTFOLIO PERFORMANCE

Private Education Loan Delinquencies and Forbearance

June 30,2020 March 31,2020 June 30,2019
(Dollars in millions) Balance % Balance % Balance %
Loans in-school/grace/deferment^(1)^ $ 512 $ 603 $ 686
Loans in forbearance^(2)^ 1,847 1,583 641
Loans in repayment and percentage of each status:
Loans current 19,775 98.0% 20,466 96.4% 20,369 95.0%
Loans delinquent 31-60 days^(3)^ 128 .6 265 1.3 327 1.5
Loans delinquent 61-90 days^(3)^ 88 .4 157 .7 219 1.0
Loans delinquent greater than 90 days^(3)^ 210 1.0 347 1.6 524 2.5
Total Private Education Loans in repayment 20,201 100% 21,235 100% 21,439 100%
Total Private Education Loans, gross 22,560 23,421 22,766
Private Education Loan unamortized discount^(4)^ — — (691)
Total Private Education Loans 22,560 23,421 22,075
Private Education Loan receivable for partially charged-off<br>loans^(4)^ — — 640
Private Education Loan allowance for losses (1,098) (1,083) (1,151)
Private Education Loans, net $ 21,462 $ 22,338 $ 21,564
Percentage of Private Education Loans in repayment 89.5% 90.7% 94.2%
Delinquencies as a percentage of Private Education Loans in repayment 2.0% 3.6% 5.0%
Loans in forbearance as a percentage of loans in repayment and forbearance 8.4% 6.9% 2.9%
Cosigner rate^(5)^ 43% 43% 53%
^(1)^ Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are<br>not yet required to make payments on the loans, e.g., residency periods for medical students or a grace period for bar exam preparation.
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^(2)^ Loans for customers who have requested extension of grace period generally during employment transition or who have<br>temporarily ceased making full payments due to hardship or other factors such as disaster relief, including COVID-19 relief programs, consistent with established loan program servicing policies and procedures.<br>
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^(3)^ The period of delinquency is based on the number of days scheduled payments are contractually past due.<br>
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^(4)^ In connection with the adoption of CECL on January 1, 2020: (1) the $527 million and $550 million discount<br>as of June 30, 2020 and March 31, 2020, respectively, associated with the loans is now included as part of the respective loan balances for this disclosure and (2) the receivable for partially<br>charged-off loans has been reclassified from the Private Education Loan balance to the allowance for loan loss. Both of these changes are prospective in nature as prior balances are not restated under CECL.<br>
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^(5)^ Excluding Private Education Refinance Loans, which do not have a cosigner, the cosigner rate was 65% for second-quarter<br>2020, first-quarter 2020 and second-quarter 2019.
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24

ALLOWANCE FOR LOAN LOSSES

On January 1, 2020, we adopted ASU No. 2016-13, “Financial Instruments — Credit Losses,” which requires measurement and recognition of an allowance for loan loss that estimates the remaining current expected credit losses (“CECL”) for financial assets measured at amortized cost held at the reporting date. Our prior allowance for loan loss was an incurred loss model. As a result, the new guidance results in an increase to our allowance for loan losses. The new standard impacts the allowance for loan losses related to our Private Education Loans and FFELP Loans.

The standard was applied through a cumulative-effect adjustment to retained earnings (net of tax) as of January 1, 2020, the effective date, for the education loans on our balance sheet as of that date (except for the $70 million purchased credit deteriorated portfolio where the related $43 million allowance is recorded as an increase to the basis of the loans). Subsequently, changes in the estimated remaining current expected credit losses, including estimated losses on newly originated education loans, will be recorded through provision (net income). This standard represents a significant change from existing GAAP and has resulted in material changes to the Company’s accounting for the allowance for loan losses.

Related to the adoption of CECL:

• We have determined that, for modeling current expected credit losses, we can reasonably estimate expected losses that<br>incorporate current and forecasted economic conditions over a three-year period. After this “reasonable and supportable” period, there is a two-year reversion period to Navient’s actual<br>long-term historical loss experience over a full economic life cycle. The model used to project losses utilizes key credit quality indicators of the loan portfolio and predicts how those attributes are expected to perform in connection with the<br>forecasted economic conditions. These losses are calculated on an undiscounted basis. We project losses at the loan level and make estimates regarding prepayments, recoveries on defaults and reasonably expected new Troubled Debt<br>Restructurings (“TDRs”).
• Separately, as it relates to interest rate concessions granted as part of our private education loan modification program,<br>a discounted cash flow model is used to calculate the amount of interest forgiven for loans currently in the program. The present value of this interest rate concession is included in our CECL allowance for loan loss.
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• Charge-offs include the discount or premium related to such defaulted loan.
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• CECL requires our expected future recoveries for charged-off loans to be presented<br>within the allowance for loan loss whereas previously, we accounted for our receivable for partially charged-off loans ($588 million as of December 31, 2019) as part of our Private Education Loan<br>portfolio. This change is only a change in classification on the balance sheet and does not impact retained earnings at adoption of CECL or provision and net income post-adoption.
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The total allowance for loan losses increased by $802 million upon adoption on January 1, 2020 (excluding the impact of the balance sheet reclassifications related to the expected future recoveries and purchased credit impaired portfolio discussed above). This had a corresponding reduction to equity of $620 million.

The following table summarizes the transition adjustments made as of January 1, 2020 in connection with adopting CECL:

(Dollars in millions) Private        Education        Loans FFELP<br>Loans Total
Allowance as of December 31, 2019 (prior to CECL) $ 1,048 $ 64 $ 1,112
Transition adjustments made under CECL on January 1, 2020:
Current expected credit losses on non-Purchased Credit Deteriorated<br>(“PCD”) portfolio^(1)^ 542 260 802
Current expected credit losses on PCD<br>portfolio^(2)^ 43 — 43
Reclassification of the receivable for partially charged-off loans^(3)^ (588) — (588)
Net increase to allowance for loan losses under CECL (3) 260 257
Allowance as of January 1, 2020 after CECL $ 1,045 $ 324 $ 1,369
^(1)^ Recorded net of tax through retained earnings. Resulted in a $620 million reduction to equity.
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^(2)^ Recorded as an increase in basis of the loans. No impact to equity.
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^(3)^ Reclassification of the receivable for partially charged-off loans from the<br>Private Education Loan balance to the allowance for loan losses. No impact to equity.
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25

The following tables summarize the activity in the allowance for loan losses during the three months ended June 30, 2020 and March 31, 2020 and the six months ended June 30, 2020:

QUARTERS ENDED
June 30, 2020 March 31, 2020
(Dollars in millions) Private        Education        Loans FFELP<br>Loans Total Private        Education        Loans FFELP<br>Loans Total
Allowance at beginning of period $ 1,083 $ 311 $ 1,394 $ 1,045 $ 324 $ 1,369
Total provision 41 3 44 89 6 95
Charge-offs^(1)^ (48) (12) (60) (68) (19) (87)
Decrease in expected future recoveries on charged-off loans^(2)^ 22 — 22 17 — 17
Allowance at end of period 1,098 302 1,400 1,083 311 1,394
Plus: expected future recoveries on charged-off loans^(2)^ 549 — 549 571 — 571
Allowance at end of period excluding expected future recoveries on<br>charged-off loans^(3)^ $ 1,647 $ 302 $ 1,949 $ 1,654 $ 311 $ 1,965
Charge-offs as a percentage of average loans in repayment (annualized) .97% .11% 1.27% .15%
Allowance coverage of charge-offs<br>(annualized)^(3)^ 8.6 6.3 6.0 4.1
Allowance as a percentage of the ending total loan<br>balance^(3)^ 7.3% .5% 7.1% .5%
Allowance as a percentage of ending loans in<br>repayment^(3)^ 8.2% .7% 7.8% .6%
Ending total loans $ 22,560 $ 61,223 $ 23,421 $ 62,803
Average loans in repayment $ 19,731 $ 44,144 $ 21,601 $ 52,460
Ending loans in repayment $ 20,201 $ 42,640 $ 21,235 $ 50,514
^(1)^ Charge-offs are reported net of expected recoveries. At the time of charge-off,<br>the expected recovery amount is transferred from the education loan balance to the allowance for loan loss and is referred to as the “expected future recoveries on charged-off loans.”<br>
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^(2)^ At the end of each month, for loans that are 212 or more days past due, we charge off the estimated loss of a defaulted<br>loan balance. Actual recoveries are applied against the remaining loan balance that was not charged off. We refer to this as the “expected future recoveries on charged-off loans.” If actual periodic<br>recoveries are less than expected, the difference is immediately charged off through the allowance for Private Education Loan losses with an offsetting reduction in the expected future recoveries on<br>charged-off loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount<br>exceeds the cumulative amount originally expected to be recovered. The following table summarizes the activity in the expected future recoveries on charged-off loans:
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QUARTERS ENDED
--- --- --- --- ---
(Dollars in millions) June 30,        2020 March 31,        2020
Beginning of period expected recoveries $ 571 $ 588
Expected future recoveries of current period defaults 9 13
Recoveries (28) (28)
Charge-offs (3) (2)
End of period expected recoveries $ 549 $ 571
Change in balance during period $ (22) $ (17)
^(3)^ The allowance used for these metrics excludes the expected future recoveries on<br>charged-off loans to better reflect the current expected credit losses remaining in the portfolio.
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26

SIX MONTHS ENDED
June 30, 2020
(Dollars in millions) Private        Education        Loans FFELP<br>Loans Total
Allowance at beginning of period (as of January 1, 2020) $ 1,045 $ 324 $ 1,369
Total provision 130 9 139
Charge-offs^(1)^ (116) (31) (147)
Decrease in expected future recoveries on charged-off loans^(2)^ 39 — 39
Allowance at end of period 1,098 302 1,400
Plus: expected future recoveries on charged off<br>loans^(2)^ 549 — 549
Allowance at end of period excluding expected future recoveries on<br>charged-off loans^(3)^ $ 1,647 $ 302 $ 1,949
Charge-offs as a percentage of average loans in repayment (annualized) 1.13% .13%
Allowance coverage of charge-offs (annualized)<br>^(3)^ 7.1 4.8
Allowance as a percentage of the ending total loan<br>balance^(3)^ 7.3% .5%
Allowance as a percentage of ending loans in<br>repayment^(3)^ 8.2% .7%
Ending total loans $ 22,560 $ 61,223
Average loans in repayment $ 20,666 $ 48,302
Ending loans in repayment $ 20,201 $ 42,640
^(1)^ Charge-offs are reported net of expected recoveries. At the time of charge-off,<br>the expected recovery amount is transferred from the education loan balance to the allowance for loan loss and is referred to as the “expected future recoveries on charged-off loans.”<br>
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^(2)^ At the end of each month, for loans that are 212 or more days past due, we charge off the estimated loss of a defaulted<br>loan balance. Actual recoveries are applied against the remaining loan balance that was not charged off. We refer to this as the “expected future recoveries on charged-off loans.” If actual periodic<br>recoveries are less than expected, the difference is immediately charged off through the allowance for Private Education Loan losses with an offsetting reduction in the expected future recoveries on<br>charged-off loans. If actual periodic recoveries are greater than expected, they will be reflected as a recovery through the allowance for Private Education Loan losses once the cumulative recovery amount<br>exceeds the cumulative amount originally expected to be recovered. The following table summarizes the activity in the expected future recoveries on charged-off loans:
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SIX MONTHS ENDED
--- --- ---
(Dollars in millions) June 30,<br>2020
Beginning of period expected recoveries $ 588
Expected future recoveries of current period defaults 22
Recoveries (57)
Charge-offs (4)
End of period expected recoveries $ 549
Change in balance during period $ (39)
^(3)^ The allowance used for these metrics excludes the expected future recoveries on<br>charged-off loans to better reflect the current expected credit losses remaining in the portfolio.
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27

The following table summarizes the activity in the Private Education Loan allowance for loan losses for the prior periods presented:

QUARTER ENDED SIX MONTHS ENDED
(Dollars in millions) June 30,<br>2019 June 30,<br>2019
Allowance at beginning of period $ 1,178 $ 1,201
Provision for Private Education Loan losses:
Purchased Non-Credit Impaired Loans, acquired at a discount 4 7
Remaining loans 56 121
Total provision 60 128
Total charge-offs^(1)^ (87) (181)
Reclassification of interest reserve^(2)^ 1 4
Loan sales (1) (1)
Allowance at end of period $ 1,151 $ 1,151
Charge-offs as a percentage of average loans in repayment (annualized) 1.6% 1.7%
Allowance coverage of charge-offs (annualized) 3.3 3.2
Allowance as a percentage of the ending total loan balance 4.9% 4.9%
Allowance as a percentage of ending loans in repayment 5.4% 5.4%
Ending total loans^(3)^ $ 23,406 $ 23,406
Average loans in repayment $ 21,854 $ 21,957
Ending loans in repayment $ 21,439 $ 21,439
^(1)^ Charge-offs are reported net of expected recoveries. The expected recovery amount is transferred to the receivable for<br>partially charged-off loan balance. Charge-offs include charge-offs against the receivable for partially charged-off loans which represents the difference between what<br>was expected to be collected and any shortfalls in what was actually collected in the period. The table below summarizes the activity in the receivable for partially charged-off loans:
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QUARTER ENDED SIX MONTHS ENDED
--- --- --- --- ---
(Dollars in millions) June 30,        2019 June 30,<br>2019
Receivable at beginning of period $ 657 $ 674
Expected future recoveries of current period defaults 18 38
Recoveries (33) (67)
Charge-offs (2) (5)
Receivable at end of period $ 640 $ 640
^(2)^ Represents the additional allowance related to the amount of uncollectible interest reserved within interest income that<br>is transferred in the period to the allowance for loan losses when interest is capitalized to a loan’s principal balance.
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^(3)^ Ending total loans represents gross Private Education Loans, plus the receivable for partially charged-off loans.
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28

LIQUIDITY AND CAPITALRESOURCES

We expect to fund our ongoing liquidity needs, including the repayment of $1.2 billion of senior unsecured notes that mature in the next twelve months, primarily through our current cash, investments and unencumbered FFELP Loan and Private Education Refinance Loan portfolios, the predictable operating cash flows provided by operating activities, the repayment of principal on unencumbered education loan assets, and the distribution of overcollateralization from our securitization trusts. We may also, depending on market conditions and availability, draw down on our secured FFELP Loan and Private Education Loan facilities, issue term asset-backed securities (“ABS”), enter into additional Private Education Loan ABS repurchase facilities, or issue additional unsecured debt.

We originate Private Education Loans. We also have purchased and may purchase, in future periods, Private Education Loan and FFELP Loan portfolios from third parties. Those originations and purchases are a part of our ongoing liquidity needs. We have $665 million of remaining share repurchase authority as of June 30, 2020.

SOURCES OF LIQUIDITYAND AVAILABLE CAPACITY

Ending Balances

(Dollars in millions) June 30,<br>2020 March 31,<br>2020 June 30,<br>2019
Sources of primary liquidity:
Total unrestricted cash and liquid investments $ 1,632 $ 1,084 $ 1,746
Unencumbered FFELP Loans 266 209 256
Unencumbered Private Education Refinance Loans 481 427 296
Total GAAP and Core Earnings basis $ 2,379 $ 1,720 $ 2,298

Average Balances

QUARTERS ENDED SIX MONTHS ENDED
(Dollars in millions) June 30,<br>2020 March 31,<br>2020 June 30,<br>2019 June 30,<br>2020 June 30,<br>2019
Sources of primary liquidity:
Total unrestricted cash and liquid investments $ 1,315 $ 1,151 $ 1,171 $ 1,232 $ 1,083
Unencumbered FFELP Loans 225 336 490 281 563
Unencumbered Private Education Refinance Loans 422 694 864 558 750
Total GAAP and Core Earnings basis $ 1,962 $ 2,181 $ 2,525 $ 2,071 $ 2,396

Liquidity may also be available under secured credit facilities to the extent we have eligible collateral and capacity available. Maximum borrowing capacity under the FFELP Loan asset-backed commercial paper (“ABCP”) facilities will vary and be subject to each agreement’s borrowing conditions, including, among others, facility size, current usage and availability of qualifying collateral from unencumbered FFELP Loans. As of June 30, 2020, March 31, 2020 and June 30, 2019, the maximum additional capacity under these facilities was $242 million, $768 million and $1.1 billion, respectively. For the three months ended June 30, 2020, March 31, 2020 and June 30, 2019, the average maximum additional capacity under these facilities was $256 million, $852 million and $1.3 billion, respectively. For the six months ended June 30, 2020 and 2019, the average maximum additional capacity under these facilities was $554 million and $1.2 billion, respectively. As of June 30, 2020, the maturity dates of these facilities ranged from November 2020 to April 2022.

Liquidity may also be available from our Private Education Loan ABCP facilities. Maximum borrowing capacity under these facilities will vary and be subject to each agreement’s borrowing conditions, including, among others, facility size, current usage and availability of qualifying collateral from unencumbered Private Education Loans. As of June 30, 2020, March 31, 2020 and June 30, 2019, the maximum additional capacity under these facilities was $2.0 billion, $539 million and $1.3 billion, respectively. For the three months ended June 30, 2020, March 31, 2020 and June 30, 2019, the average maximum additional capacity under these facilities was $1.1 billion, $886 million and $1.4 billion, respectively. For the six

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months ended June 30, 2020 and 2019, the average maximum additional capacity under these facilities was $1.0 billion and $1.2 billion, respectively. As of June 30, 2020, the maturity dates of these facilities ranged from October 2020 to December 2021.

At June 30, 2020, we had a total of $6.3 billion of unencumbered tangible assets inclusive of those listed in the table above as sources of primary liquidity. Total unencumbered education loans comprised $2.9 billion principal of our unencumbered tangible assets of which $2.7 billion and $266 million related to Private Education Loans and FFELP Loans, respectively. In addition, as of June 30, 2020, we had $6.0 billion of encumbered net assets (i.e., overcollateralization) in our various financing facilities (consolidated variable interest entities). Since the fourth quarter of 2015, we have closed on $4.3 billion of Private Education Loan ABS Repurchase Facilities. These repurchase facilities are collateralized by Residual Interests in previously issued Private Education Loan ABS trusts. These are examples of how we can effectively finance previously encumbered assets to generate additional liquidity in addition to the unencumbered assets we traditionally have encumbered in the past. Additionally, these repurchase facilities had a cost of funds lower than that of a new unsecured debt issuance.

For further discussion of our various sources of liquidity, our access to the ABS market, our asset-backed financing facilities, and our issuance of unsecured debt, see “Note 6 — Borrowings” in our Annual Report on Form 10-K for the year ended December 31, 2019.

The following table reconciles encumbered and unencumbered assets and their net impact on GAAP total tangible equity.

(Dollars in billions) June 30,<br>2020 March 31,<br>2020 June 30,<br>2019
Net assets of consolidated variable interest entities<br>(encumbered assets) — FFELP<br>Loans $ 3.8 $ 4.1 $ 4.4
Net assets of consolidated variable interest entities<br>(encumbered assets) — Private Education<br>Loans 2.2 2.5 3.7
Tangible unencumbered assets^(1)^ 6.3 5.6 5.9
Senior unsecured debt (9.5) (9.5) (10.5)
Mark-to-market on unsecured<br>hedged debt^(2)^ (.8) (.8) (.4)
Other liabilities, net (.6) (.6) (.6)
Total tangible equity — GAAP Basis $ 1.4 $ 1.3 $ 2.5
^(1)^ At June 30, 2020, March 31, 2020 and June 30, 2019, excludes goodwill and acquired intangible assets, net,<br>of $746 million, $752 million and $769 million, respectively.
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^(2)^ At June 30, 2020, March 31, 2020 and June 30, 2019, there were $758 million, $743 million and<br>$341 million, respectively, of net gains (losses) on derivatives hedging this debt in unencumbered assets, which partially offset these gains (losses).
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