Earnings Call Transcript

NATIONAL HEALTH INVESTORS INC (NHI)

Earnings Call Transcript 2023-09-30 For: 2023-09-30
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Added on April 06, 2026

Earnings Call Transcript - NHI Q3 2023

Operator, Operator

Greetings, and welcome to the National Health Investors Third Quarter 2023 Earnings Call. At the start of the presentation, all lines will be in a listen-only mode. Afterwards we will conduct a question-and-answer session. As a reminder, we are recording the call today, Wednesday, November 8, 2023. I would now like to turn the conference over to Dana Hambly. Please go ahead.

Dana Hambly, Executive

Thank you, and welcome to the National Health Investors conference call to review the results for the third quarter of 2023. On the call today are Eric Mendelsohn, President and CEO; Kevin Pascoe, Chief Investment Officer; John Spaid, Chief Financial Officer; and David Travis, Chief Accounting Officer. The results as well as notice of the accessibility of this conference call were released after the market closed yesterday in a press release that’s been covered by the financial media. Any statements in this conference call which are not historical facts are forward-looking statements. NHI cautions investors that any forward-looking statements may involve risks or uncertainties and are not guarantees of future performance. All forward-looking statements represent NHI's judgment as of the date of this conference call. Investors are urged to carefully review various disclosures made by NHI and its periodic reports filed with the Securities and Exchange Commission, including the risk factors and other information disclosed in NHI's Form 10-Q for the quarter ended September 30, 2023. Copies of these filings are available on the SEC's website at sec.gov or on NHI's website at nhireit.com. In addition, certain terms used in this call are non-GAAP financial measures. Reconciliations of which are provided in NHI's earnings release and related tables and schedules, which have been furnished on Form 8-K with the SEC. Listeners are encouraged to review those reconciliations provided in the earnings release, together with all other information provided in that release. I'll now turn the call over to our CEO, Eric Mendelsohn.

Eric Mendelsohn, CEO

Hello, and thanks for joining us today. We're pleased to report a very strong quarter with our funds available for distribution or FAD exceeding our expectations by increasing 2% year-over-year and 8% sequentially. These quarterly results were driven by a number of factors, including a stable cash collection rate, record deferral repayments of $2.3 million, discrete catch-up payments of $1 million from two cash basis tenants for past due rent, and no unexpected rent concessions. Operating metrics in the real estate investment and SHOP segments continue to trend higher, which bolsters our confidence in the organic growth opportunities. Given the outperformance in the third quarter and current visibility into the fourth quarter, we are increasing our FAD guidance for the year. John will provide more details in a few minutes. The foundation for the higher results this quarter is the hard work of our operating partners who continue to make steady improvement in operating fundamentals. EBITDARM coverage increased sequentially across all asset classes and largest tenants. Bickford, for instance, has pushed trailing 12-month rent coverage to 1.45 times, and we're happy to see that their sales focus continues to drive average occupancy gains through the third quarter, including 85.2% in September, the highest it's been since the start of the pandemic. Bickford repaid over $750,000 in deferrals during the quarter, and we expect a similar or higher amount in the fourth quarter. The portfolio's optimization, particularly within our needs-driven senior housing portfolio excluding Bickford, continues to bear fruit with coverage improving for the seventh straight quarter to 1.09 times on a trailing 12 basis. While this coverage is below our comfort level, we're generally encouraged by the trends. These operators repaid deferrals of approximately $1.4 million in the third quarter, which we believe is a good indication that operations continue to improve. The entrance fee and skilled nursing portfolios, which contribute approximately 60% of our NOI, continue to generate great results, and this is our expectation for the foreseeable future. Our Senior Housing Portfolio or SHOP has certainly had its fair share of challenges and is not generating the performance we would have expected up to this point. That said, we're starting to see more consistency with three straight quarters of operating and financial gains. We're very happy with the momentum in occupancy, which has now grown for seven straight months to 81.2% in September. This is an increase of over 600 basis points from the February low, and the highest reported month since November of 2021. The preliminary October results show that occupancy continued to move higher as well. SHOP is an important vehicle for organic growth and serves as a platform for external opportunities. So we're committed to dedicating the resources necessary to make these communities best-in-class. We announced last night that we are amending Discovery Senior Living's leases on eight properties and continue to work closely with other tenants, particularly our cash basis tenants, to optimize their cash flows. To that end, we completed the sale of three properties last week and have just one remaining property currently held for sale. I want to remind investors that two years ago, I said we would be selling up to $400 million of underperforming real estate assets. We're substantially complete with that process, and I point to our improved coverage as the positive results of these efforts. The balance sheet continues to position NHI for growth, with leverage at just 4.4 times and over $500 million in available liquidity. We have ample capacity to deploy without the immediate need for equity. Not surprisingly, the interest rate environment has had a clear impact on the financial markets. The dearth of capital and looming debt maturities should favor well-capitalized REITs like NHI. We will be patient and stay focused on our organic opportunities, including the monetization of our $34 million in outstanding deferral balances, and the significant upside in the SHOP portfolio. We note that many of our pipeline discussions over the last year have sellers perpetually about 100 basis points behind the changes everyone is seeing in the cost of capital. That was the case this last quarter as the 10-year treasury hit 5%. We think there is an unfounded optimism that the cost of capital increases are temporary, and we are regularly advising customers to make sure they are realistic about the higher-for-longer cost of capital, and the growing liquidity in senior housing and carefully choose a partner that will work with them towards their success in the long run. In summary, we've made great strides to enhance the quality of our portfolio, while maintaining our strong financial discipline as industry fundamentals continue to become more favorable. NHI is in a great position to participate in what we expect to be many years of exceptional future growth. I'll now turn the call over to Kevin to provide more details on our operations.

Kevin Pascoe, CIO

Thank you, Eric. I'll concentrate my comments on investment and disposition activity, as well as the performance of our major asset classes and operators. We closed on the sale of four properties for net proceeds of $8.3 million, plus $1.6 million in seller financing in the third quarter and to date in the fourth quarter. These underperforming properties were formally leased by two cash basis tenants, which now puts them in better financial health thereby improving coverage, limiting future rent concessions, and accelerating deferral repayment. We currently have one property held for sale, which we expect to sell by the end of 2023 or early 2024. During the third quarter, we amended a loan with CFG that increased the balance from $8.1 million to $25 million and increased the rate from 9% to 10%. We are reviewing several new and recycled pipeline deals that would be immediately accretive. As Eric noted though, the interest rate environment has added more friction to the process. Fortunately, we have buyers today with plenty of capital to deploy and expect that our patience will be rewarded. Shifting to asset management, overall, we had a very successful third quarter with strong cash collections, driven primarily by record deferral repayments, continued occupancy, and margin gains across the Real Estate Investments segment and encouraging SHOP performance. With industry trends steadily improving, we are seeing fewer tenant issues, which is allowing our team to shift more resources to the few remaining challenges. This is evident in the significant sequential improvement from the second quarter. Reviewing the need-driven platform, which is 29% of annualized cash NOI, we again saw positive trends with coverage at 1.26 times, representing the sixth straight quarter of sequential growth. Occupancy has been improving year-over-year and sequentially, and our operators expect resident rate growth to remain above average in the 6% to 8% range. The coverage increase was driven in large part by Bickford at 1.45 times on a trailing 12-month basis. The Bickford occupancy trends have been excellent. Third-quarter average occupancy was up 220 basis points sequentially to 84.2%, while September occupancy at 85.2% represents a 400 basis point gain from the April 2023 low. Agency utilization is down significantly, which is helping to mitigate wage inflation and build company culture. Bickford EBITDARM coverage for the trailing 12 months, which better reflects the more recent performance was 1.61 times in the third quarter. Bickford's deferral repayments are based on achieving financial performance levels, which we think is a good alignment of interest and allows NHI to participate more directly in the company's recovery. This has proved a successful strategy so far, as Bickford's repayments have increased every quarter. We do have a scheduled rent reset on April 1 next year and are in early stage discussions to amend the existing terms. Regardless of the outcome, we expect that our Bickford-related rental income grows in 2024. Aside from Bickford, coverage is increasing across the other 37 new driven properties. We reported coverage of 1.09 times, which is the highest since the second quarter of 2020 and in the seventh straight quarter of sequential improvement. This is certainly encouraging, but some tenants continue to require some financial assistance. As described in our press release, we are in negotiations with affiliates of Discovery Senior Living related to our master lease on six properties that was scheduled to reset on November 1 and individual leases on two other properties. While still subject to change, we are currently expecting to delay the rent reset on the master lease and temporarily reduce rent on the other two properties resulting in a 10% to 12% reduction in Discovery's 2024 base rent. Similar to the current Bickford agreement, deferral repayments are expected to be tied to financial performance to better align NHI with improving fundamentals. Continuing with our Discretionary Senior Housing portfolio, this group accounts for 29% of adjusted NOI including 26% from insurance fee communities. SLC, our largest tenant, increased coverage sequentially to 1.31 times from 1.28 times driven by another solid quarter of entrance fee sales. Discretionary coverage, excluding SLC, which largely reflects the performance of our other entrance fee communities improved sequentially to 1.5 times from 1.34 times. This was driven by strong entrance fee sales during the second quarter, which more than offset higher entrance fee refunds in a couple of properties that we mentioned in our last conference call. The SNF and specialty hospital portfolio, which represents 35% of annualized adjusted NOI, reported solid coverage at 2.62 times, which improved sequentially from 2.48 times. The move higher was generally across the portfolio driven primarily by NHC's coverage of 3.29 times, up from 3.02 times. The one SNF operator that received a rent deferral has now fully repaid the bonds. We are communicating frequently with significant operators to better understand the potential impact of proposed staffing regulations. The proposed rule to owners was better than last year, especially with the year time frame to prepare. Given strong coverage and exceptional operators in our portfolio that are constantly adjusting to regulations, we do not expect disruption. In our SHOP portfolio, we are generating sustained operating and financial improvement throughout the portfolio with our partners Discovery and Merrill Gardens. As detailed in the earnings press release, monthly occupancy has been building momentum since February. The SHOP average third-quarter occupancy increased 350 basis points to 79% and ended on a strong note with September occupancy at 81.2%. This is setting up for a positive fourth quarter, as preliminary results indicate further gains in October occupancy to 82.2%. The third-quarter NOI margin improved sequentially by 90 basis points to 18.8%, driven by a 4.9% resident revenue growth and a 3.7% increase in operating expense. Our focus continues to be on driving occupancy gains which are limited for growth. As the early effects of benign competitive forces fall off, we expect operating margin growth to provide significant operating leverage in the independent living sector. Our long-term view is that the portfolio can generate NOI dollars in the high teens on margin, and the 35% range has remained unchanged. With that, I'll turn the call over to John to discuss financial results.

John Spaid, CFO

Thank you, Kevin, and hello everyone. For the quarter ended September 30, 2023, our net income, NAREIT FFO, and normalized FFO per diluted common share were $0.68, $1.08, and $1.08 per share respectively. For the third quarter, our FAD was $48.2 million. Our third-quarter FAD increased by $3.6 million compared to the second quarter of 2023. When compared to the second quarter of 2023, third-quarter FAD included $2.3 million of deferral repayments, which was an increase of $1.6 million. The third quarter also benefited from the receipt of $1 million of discrete payments from two tenants on the cash basis of accounting, $800,000 in lower rent concessions, and $300,000 in higher interest income. The SHOP portfolio NOI improved modestly to $2.3 million in the third quarter from $2.1 million in the second quarter of 2023. The SHOP CapEx increased by approximately $450,000, so the impact to FAD was a decrease of $200,000. We also benefited from lower expected franchise tax expense, which was $250,000 lower in Q3 compared to Q2 and will continue to benefit our results through the end of the year. I want to mention two items today, which we'll be talking more about as we end the year and issue our 2024 guidance in February. First, we recognize rents from cash basis tenants as received, which include any repayments of deferrals and which impact net income, FFO, and FAD when collected. For all other tenants, rental income including any outstanding deferrals collected is recognized on a straight-line basis. That means any repayment of deferrals collected in advance of what is contractually owed will positively impact FAD in the period received, but has no effect on our net income or FFO metrics. Remember, GAAP rental income generally remains consistent from period to period. So, the increased cash collected is therefore offset by a corresponding decrease in the straight-line rent revenue component. Of the previously mentioned $2.3 million in Q3 deferral collections, approximately $1 million was collected in advance of when contractually owed, thus benefiting FAD, but not net income or the FFO metrics. Second, in the past the company's new lease investment activity helped offset the eventual negative non-cash revenue impacts that generally occur for leases in the second half of their lease terms. Base cash rent collected in the second half of a customer's lease term will exceed the GAAP rental income amount, resulting in a negative non-cash straight-line rental income. For example, the straight-line rents receivable associated with senior living communities was approximately $40 million as of September 30. Senior Living Communities plus an increasing number of our leases are entering the second half of their lease terms and will be generating increasingly more negative non-cash straight-line rental income, which represents a reversal of the collection of the built-up straight-line rent receivables. Absent lease modifications to our new leasing activity with minimum rent escalators, we expect the company will have negative non-cash straight-line rental income resulting in a growing negative variance between our FFO and FAD metrics. Turning to the quarter's disposition, during the third quarter, we sold one property for $2.9 million in net proceeds and a $600,000 gain. Subsequent to the end of the third quarter, we closed on the sale of three additional properties for $5.4 million in net proceeds, plus $1.6 million in seller financing yielding 9% on one of the transactions. NHI currently has one property classified as held for sale with a net book value of $5 million and a contractual fourth-quarter rent of approximately $300,000. Last night, we updated our full year 2023 guidance. Our guidance reflects the repayment of prior deferral balances consistent with levels experienced in the first nine months of 2023 or approximately $1 million. Our guidance includes continuing asset dispositions and loan repayments, additional rent concessions, and continuing fulfillment of our existing commitments, but it does not include any additional unidentified investments. Finally, our guidance also includes the impacts due to the Discovery lease amendments through the end of the year. In February, we'll have more to say on these amendments when we issue our 2024 guidance. We increased our FAD guidance to a range of $186 million to $187.6 million. The slight increase is driven primarily by higher-than-forecasted deferral repayments and collections from two cash basis tenants, lower-than-expected rent concessions, and higher interest income primarily from the amended CFG loan agreement, lower franchise tax expense offset by higher interest expense. We focus a great deal on our FAD results because we feel FAD provides a better picture into our operating cash flow including routine capital expenditures and our share of the cash flows generated from our unconsolidated activities, all of which support our dividend. We also adjusted the range for our normalized FFO to a range of $185.6 million to $187 million. On a per-share basis, this equates to a midpoint of $4.30. The updated normalized FFO guidance reflects improved cash basis and deferred rent collections as well as a reduction in straight-line revenue due to the acceleration of contractual deferred rents collected early, and an increase in the credit loss reserve related to one non-performing loan. Remember, we recognized the expense and income due to changes in our credit loss reserves in all of our FFO metrics, which creates increased volatility in these metrics from time to time. When compared to our initial February 2023 midpoint guidance for NAREIT FFO and normalized FFO, our November midpoints provided last night are $0.08 and $0.03 higher. While we saw some volatility in our guidance this year, we continue to be focused on over-delivery. For the third quarter, our leverage ratio was 4.4 times net debt to adjusted EBITDA, a slight improvement from 4.6 times in the second quarter. At the end of October, we had $194 million outstanding on our $700 million revolver providing ample liquidity of over $500 million in cash and revolver availability. We also have a full $500 million available under our ATM program. On November 3, we paid off $50 million of maturity private placement notes using our revolver. As previously mentioned on prior calls, and after this retirement, our variable interest rate debt today represents approximately 39% of our total debt capital stack. Our strategy continues to be to look for new long-term debt issuance that will improve our average debt maturities in the next year. In the meantime, we are benefiting from our balance sheet's low leverage to offset the negative impacts from higher long-term short-term interest rates. Finally, our third-quarter FAD payout ratio was 81.1%. As we announced last night, our Board of Directors declared a $0.90 per share dividend for shareholders of record December 29, 2023, and payable on January 26, 2024. That concludes our prepared remarks. So once again, thank you for joining our call today. With that, operator, please open the lines for questions.

Operator, Operator

Thank you. First question comes from Juan Sanabria with BMO Capital Markets. Please proceed.

Juan Sanabria, Analyst

Good morning, guys. Just wanted to ask about Discovery. Kevin gave some parameters on the potential decrease in rent. But just curious how large the contractual in-place rents are today? Does the lease and a couple of assets being discussed represent all of your triple-net exposure to Discovery that's outlined in the pie? And part two of this question is, can you quantify the potential other tenants in terms of size of rents that are being discussed as the last draft of dealing with some of the COVID adjustments?

Kevin Pascoe, CIO

Sure. Hey, Juan, this is Kevin. Just to make sure I understand your question. I mean, so as we said we have eight buildings with them. They represent about 4% of revenues. We're looking at a modest reduction on the cash pay side with some upside on revenues as they continue to improve. And one thing I would highlight is they have been able to improve both occupancy on our triple net and our SHOP side. Again, I want to make sure I'm answering more specifically the question you had in order of magnitude.

Juan Sanabria, Analyst

No. I just wanted to confirm that the 10% to 12% reduction you mentioned applies to the full 4% of revenues that Discovery represents and not just a part of it. So that clarifies it. I think there was also a reference to possibly some other smaller tenants that might need reductions, whether temporary or permanent. What could be the scale of that impact? Could you quantify the potential net effect based on the third-quarter run rate?

Kevin Pascoe, CIO

I would describe the situation as having coverage at 1.09 times, not including Bickford. Although there has been improvement from quarter to quarter, we are not quite where we want to be. While I wouldn't specifically highlight any major concerns, I see it more as an allowance for doubtful accounts with a small reserve. We have seen that figure decrease significantly. As we mentioned this quarter, there were no unscheduled concessions. I believe we are on the right path. We are also being careful in how we manage the portfolio and communicate with the market.

Juan Sanabria, Analyst

And then on the SHOP business, just curious if you could talk about the rate environment to drive the new customer volumes and the occupancy really ramp up, and how the two operators, Discovery and Merrill Gardens, are thinking about annual rate increases versus last year? Just to give us a sense of how pricing is changing?

Kevin Pascoe, CIO

Sure. As we have emphasized, our main focus has been to increase occupancy. If you look at our published materials, you'll notice that revenue per occupied room has increased slightly but is relatively stable. We've made efforts to boost occupancy, and I would describe the current pricing as more of a one-time concession to achieve that. We will still implement our usual increases as part of our budgeting process. Overall, I expect to see increases in line with my earlier comments, but the reality is that we are still working to improve occupancy and are utilizing some one-time incentives, which will likely keep revenue per occupied room relatively flat in the near term.

Juan Sanabria, Analyst

Okay. Great. And then just one last one, if you wouldn't mind. Bickford, we've talked about in the past with regards to their credit profile outside of NHI and stress they've had. Any latest thoughts on how that stands and risk to the OpCo, given again, outside of the NHI lease?

Kevin Pascoe, CIO

Sure. This is Kevin again. I think as we've articulated in prior calls, they do have some owned properties that have bank financing on them. So, again, as we've acknowledged the banking environment is difficult right now. Rates are going up, which does put a little bit of pressure on their cash flow. But we've worked really hard to effectively silo off our portfolio from those effects. There are some things that they're still working on in terms of some maturities they have over the next year or so. They'll need to work with their banking partners to extend and modify those loans. I know they're in those discussions right now. So stay tuned. That said, I feel like as we can show in our information, they're on much better footing now and they're headed in the right direction.

Operator, Operator

Our next question comes from Richard Anderson with Wedbush. Please proceed.

Richard Anderson, Analyst

Thanks. Good morning. Can you compare the performance of Discovery in both the SHOP and Triple Net categories? Specifically, could you explain the reasons for the rent adjustments in the Triple Net space and why SHOP is not meeting the growth expectations? Is there a common theme in how Discovery is managing their assets?

Kevin Pascoe, CIO

Sure. One thing to mention about Discovery is that they have experienced an improvement in occupancy for both the Triple Net and the SHOP segments. So far this year, we've noticed more progress in occupancy on the SHOP side compared to Triple Net. One of the first changes we made during the pandemic involved this portfolio, where we allowed for a reset to increase velocity in reaching the rent step-up. Unfortunately, the Triple Net portfolio hasn't reached that point yet. Therefore, we plan to extend the timeline for that step-up while allowing occupancy to continue improving, after which we can revisit pricing. In the meantime, similar to what we did with Bickford, which turned out well, we can implement revenue participation above a certain threshold to facilitate additional deferred repayments. While this is not the outcome we desired, I believe it relates to timing and local market conditions. We've seen more occupancy growth in the SHOP portfolio. I should also note that Merrill and Discovery are performing well in SHOP, even though Merrill faced similar initial challenges in boosting occupancy within that portfolio. We are addressing several aspects within that partnership. I wouldn't classify them as an outlier in terms of improvement when comparing them to our other operating partners in that area. These properties required significant time and attention to progress, and we are finally starting to see that happen.

Richard Anderson, Analyst

Okay. Good enough. So maybe an accounting question for John. You mentioned SLC negative straight-line rent during the second half of their lease term. But did you make any comment about negative straight-line rent for all of the portfolio when you net it all together, or just for SLC maybe a few others?

John Spaid, CFO

No, I was making a broader comment. And I just wanted to mention that there's been maybe an assumption that straight-line revenue is always positive. So the expectation going forward should see it flip to negative.

Richard Anderson, Analyst

Okay, that's good to know for modeling purposes. And then just so I can recall correctly you mentioned the $34 million outstanding deferred balance that remains after everything that's happened this past quarter. I recall when you guys were going through this that you were not recognizing deferred rent in current period quarterly results and leaving the opportunities that you might actually have like a doubling up scenario when you start to get deferred rents paid back in, say, the third quarter of this year, on top of what present-tense rent payments. Is that what's going on? Or did you flip that accounting treatment at some point along the way where you're not going to have a doubling up scenario on a go-forward basis?

John Spaid, CFO

We moved from the pandemic relief provisions to standard lease amendments under 842. At the start of 2022, we mentioned that changes to the leases would mean that deferrals would be recognized on our balance sheet as straight-line revenues. However, due to various developments early in 2022, including the switch of Bickford to cash basis, we did not have the chance to communicate this more openly. Given our current results, we want to revisit this and clarify that there are two types of deferrals. The first type comes from our cash basis tenants, which are variable in nature and affect everything from net income to FAD. The second type relates to our GAAP revenues, which are incorporated into our straight-line revenues. When received early, these have no effect on net income or FFO metrics. With our results in mind, we believe this is a good time to address this situation again and emphasize it.

Richard Anderson, Analyst

And so that's the $1 million that you got early, right?

John Spaid, CFO

That's right.

Richard Anderson, Analyst

Okay. I have a general question for everyone in the room. You've seen some improvement in occupancy levels in senior housing. Thinking back to how you felt a year and a half ago, would you say that the easiest parts of occupancy recovery have been addressed, but it's been challenging to return to pre-pandemic levels? Many mention the high 80s occupancy rate for senior housing, but I'm not sure if there's anything special about it aside from it being the figure we saw before the pandemic. Do you believe that returning to a stabilized occupancy rate is taking longer than anticipated, or is it progressing as you expected a year or two ago? Thank you.

Eric Mendelsohn, CEO

Hey, Rick, this is Eric. Good question. I agree there was kind of a head fake last December. When we were talking to our operators, they were sure that there would be a steady drumbeat of increased occupancy all year. And if you recall, there was another variant, more flu, and occupancy kind of lost steam. However, this past quarter has made me a believer that there is pent-up demand. If you would have told me that we would have over 300 basis points of improvement in our SHOP portfolio and four or five points of improvement in Bickford in one quarter, I would have bet against that. So I would urge you to suspend your disbelief for another quarter and see what happens if this is a trend.

Richard Anderson, Analyst

Okay. Suspend it. Thanks very much.

Eric Mendelsohn, CEO

You're welcome.

Operator, Operator

Our next question comes from Austin Wurschmidt with KeyBanc Capital Markets. Please proceed.

Austin Wurschmidt, Analyst

Great. Thanks. Good morning, everyone. On the $34 million deferral balance, does that include the balance from tenants on a cash and GAAP basis or just on a cash basis?

John Spaid, CFO

So it was Austin, right? Yes. Austin, this is John again. It's everything.

Austin Wurschmidt, Analyst

That's everything. Can you give us the breakdown of what percentage that is between cash and GAAP-based tenants?

John Spaid, CFO

Let's work on that. We've been talking about doing just exactly that. But I'm not prepared yet to do that on the call.

Austin Wurschmidt, Analyst

That's fair. I wanted to confirm the calculations. The 10% to 12% decrease in adjusted rent for Discovery, is that approximately a $1 million reduction, and will this be offset by any future deferral repayments? Additionally, could you tell me what the contractual increase was on the master lease with Discovery that you plan to defer to a later date?

Kevin Pascoe, CIO

Sure. Hey Austin, this is Kevin. Your calculations are mostly correct. The step-up is considerably greater, which is why we need to extend it over a longer period. The original lease payment on the master lease portfolio was approximately $3 million more. There's a step-up that was anticipated, but the properties weren't fully prepared for it. We want to ensure they are ready, and we're collaborating with our operating partners to achieve that. Therefore, we're looking to defer that step-up for a while to allow for continued improvement in occupancy.

Austin Wurschmidt, Analyst

No, that's helpful. And then just Eric you highlighted the SHOP segment kind of serves as a platform for external opportunities and you're now a believer. And I guess, I'm just curious as you talk with the Board, how close do you think you are to executing on SHOP acquisitions? And do you feel like you're able to compete in the market for senior housing deals as kind of your existing cost of capital?

Eric Mendelsohn, CEO

I think if we can have one more quarter of positive momentum like we've demonstrated, we can get the Board there. They're very, very excited about what's been happening and some of them have even been visiting buildings. So there's an intense level of interest in this as a new growth avenue.

Austin Wurschmidt, Analyst

And then can you just kind of comment on your ability to compete today? And then also would you look at new operators to the platform or just expanding with your existing partners?

Eric Mendelsohn, CEO

Both, there are a lot of good operators out there that don't want to sign a lease, and we’re well aware of that. So if we can partner with them or joint venture with them on better product and better markets. I think that's an exciting way to grow.

Operator, Operator

Our next question comes from Connor Siversky with Wells Fargo. Please proceed.

Unidentified Analyst, Analyst

Good morning, everyone. This is [indiscernible] filling in for Connor today. I appreciate the opportunity to ask a question. Regarding asset acquisition, the activity for real asset acquisitions and developments has been low over the past few quarters. Could you discuss the recent trends? Previously, you mentioned challenges with the supply chain affecting progress. Is that still causing issues? How should we anticipate your acceleration into the fourth quarter and 2024?

Kevin Pascoe, CIO

Sure. This is Kevin. The main challenge has been the sellers adjusting to the new cap rate environment. Additionally, operations are still recovering as occupancy rates improve, but the increase in net operating income hasn't significantly boosted profits with the additional residents. There's a bit of uncertainty regarding what a stabilized community looks like, causing ongoing discussions between buyers and sellers about realistic and prospective values. We've managed to shift perspectives away from 2019, which is a positive development, but there continues to be some negotiation on underwriting. One strategy we are considering is using more debt as a means to secure investments in properties and allow them to mature before the actual sale. We're exploring various options to collaborate with both new and existing operating partners and create structures that may interest them. However, there remains a dynamic tension in the market. It seems that sellers are beginning to understand the new conditions, but, as Eric mentioned, we remain cautious about underwriting and the future operating fundamentals.

Unidentified Analyst, Analyst

Appreciate the color there. And just kind of switching focus to the SNF, there was a big lift on the coverage side. You guys are approaching 80% occupancy, although it's reported one quarter lag. Any moving parts or tenant-specific situations that led such a healthy sequential improvement there? And what's the latest you're hearing from your operators in the skilled side of the portfolio overall?

Kevin Pascoe, CIO

Sure. This is Kevin again. The most significant improvement will come from healthcare due to their concentration in the portfolio and its impact on coverage. It’s encouraging to see that their coverage has dipped slightly but remains very strong. We are noticing improvements in occupancy and labor starting to stabilize a bit. This trend is evident across both assisted living and skilled nursing, which is also positive. There are several states where we have communities that have experienced some rate increases at both the federal and state levels, which is more good news. However, there is still concern regarding the staffing mandates. Our operators are developing plans and are prepared, making sure to express their concerns during this call. The main issue is how they will prepare for that. Nevertheless, with the coverages we have, particularly with our two primary operating partners, we are not overly worried, but we are maintaining communication with them to ensure we understand their perspectives.

Unidentified Analyst, Analyst

Appreciate the color. Thanks, guys.

Operator, Operator

Our next question comes from Joe Dickstein with Jefferies. Please proceed.

Joe Dickstein, Analyst

Great. Thank you for taking my question. Maybe just switch gears to SHOP OpEx. It looks like it accelerated a bit this quarter to roughly 9%. Maybe if you could just touch on labor costs and your operators, agency labor exposure. Would be great.

Kevin Pascoe, CIO

Sure. This is Kevin, again. So you're asking specifically about the SHOP and labor there?

Joe Dickstein, Analyst

Yes, correct.

Kevin Pascoe, CIO

Yeah. Unfortunately for us in the independent living model, we don't have a ton of agency needs. We have seen a little bit of labor pressure in terms of having to pay some higher wages across the board in most positions. But given that there's not a level of care component, we're not having to hire nurses, or if somebody calls out of a shift, there's ways to kind of reorganize the labor pool that you have instead of having to get that agency labor. So it's a pretty small number for us there. And has not really been a big headwind. The headwind if there is one is really just having to pay a little bit higher pay rate. But that said, I think our operating partners have done a good job of filling the open roles, making sure they have enough staff, revamping the teams where they need to be, which I think is what you're seeing in the occupancy improvement is that they've gotten their sea legs and have the teams set. So I feel like we're in a pretty good place there.

John Spaid, CFO

Hey Joe, this is John Spaid. I can ask a better question for Kevin on your behalf. We've observed significant improvements in labor in other areas, which is reflected in the improved coverage ratios for Bickford. Perhaps Kevin can provide more details on that.

Kevin Pascoe, CIO

Sure. One specific item I guess, I can mention, as it relates to Bickford, there was a point in time where we were looking at 1,500 hours a week or so of agency labor. That's down to like a couple of hundred. Now I believe in the most recent period where we look at it almost every week with them, so we understand what's going on in their business. So, dramatic improvement on the agency side there. One week does not make a trend. But the overall trend is very positive. And I think that's a good proxy for what we've seen with some of our other operating partners is that agency usage has come way down. They're actually able to start recruiting caregivers from the agencies instead of vice versa, which was a problem for a lot of our operators there for a while. So it's seemingly settling down quite a bit.

Joe Dickstein, Analyst

Great. And then just one more for me, deferral repayments increased to $2.3 million from $700,000 last quarter. How should we be thinking about this on a go-forward basis? Should it be closer to that $2 million number or kind of moderating lower?

John Spaid, CFO

So I gave you a number in my prepared remarks for the fourth quarter of approximately $1 million. We're going to try to overdeliver on that number, but that was in my prepared remarks.

Operator, Operator

There are no further questions at this time.

Eric Mendelsohn, CEO

Thanks everyone for joining us today. And we'll see many of you at NAREIT next week.

Operator, Operator

That does conclude the conference call for today. We thank you for your participation. And ask that you please disconnect your line. Have a great day everyone.