6-K
NICE Ltd. (NICE)
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of August 2022 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
| (Translation of Registrant’s Name into English) |
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
| (Address of Principal Executive Offices) |
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Recognized with 2022 Frost & Sullivan Product Leadership Award for North America Enterprise Fraud Management, dated August 4, 2022.
99.2 NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform, dated August 10, 2022.
99.3 NICE Announces Top Tier Microsoft Azure IP Co-Sell Status with the Full Power of NICE CXone Now Available Natively on Azure, dated August 17, 2022.
99.4 NICE Extends CXi Leadership With Next-Gen Digital And Conversational AI Capabilities, dated August 22, 2022.
99.5 NICE Actimize SURVEIL-X Markets Surveillance Cloud Solution Selected by Olivetree Financial to Monitor Market Abuse and Support Multiple Asset Classes, dated August 23, 2022.
99.6 NICE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service For 8th Consecutive Year, dated August 24, 2022.
99.7 NICE Actimize Named “Anti-Fraud Product of the Year” Winner in Risk.net’s Risk Technology Awards 2022, dated August 29, 2022.
99.8 NICE Interaction Analytics Chosen by Tele-Centre Services to Drive Customer Experience Interactions (CXi) Transformation, dated August 30, 2022.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
| NICE LTD.<br><br> <br><br><br> <br>Name: /s/<br> Tali Mirsky<br><br> <br>Title: Corporate VP, General Counsel and Corporate Secretary<br><br> <br><br><br> <br>Dated: September 6, 2022 |
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Recognized with 2022 Frost & Sullivan Product Leadership Award
for North America Enterprise Fraud Management
Supported by a comprehensive data, advanced analytics, and cloud-based approach,
NICE Actimize is at the forefront of innovation for enterprise fraud management, the report states
Hoboken, NJ, August 4, 2022 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been recognized with the 2022 Frost & Sullivan Product Leadership Award for North America Enterprise Fraud Management. To determine the Product Leadership Award recipient, Frost & Sullivan analysts independently evaluated two key factors — product portfolio attributes and business impact — across ten benchmarking criteria. Frost & Sullivan reserves this recognition for companies at the forefront of innovation and growth in their respective industries.
To download Frost & Sullivan’s “The North America Enterprise Fraud Management Industry Excellence in Best Practices” report that highlights NICE Actimize and its 2022 Product Leadership award, please click here.
According to Frost & Sullivan’s analysis of NICE Actimize, “Data and collective intelligence is foundational to effective fraud prevention. NICE Actimize, with over 20 years of experience supported by a comprehensive data approach, advanced analytics, and cloud-based approach, is at the forefront of innovation in collective intelligence for enterprise fraud management. Leading, global FSOs continue to rely on NICE Actimize to address the full spectrum of their fraud prevention needs, which is a clear testament to the effectiveness of its enterprise fraud management platform and solutions.”
The technology innovation report also highlighted, “NICE Actimize streamlines development for clients with a containerized portfolio and maintenance that offers customers an unmatched user experience with all solutions currently running on the IFM-X platform, NICE Actimize’s Enterprise Fraud Management solution. To ensure that its solutions perform at the highest levels and can scale appropriately, NICE Actimize invests in advanced cloud technologies that can address the evolving needs of its customer base. Through continuous investments, the company balances the need for risk management and delivers an outstanding customer experience.”
“With its client-focused strategy, NICE Actimize consistently brings to market best-in-class products. Through the integration of advanced technologies and new solutions into its broad portfolio, the company continues to adapt to clients changing needs, including those around emerging fraud threats as well as their ongoing migration to the cloud,” stated Steven Lopez, Best Practices Research Analyst. Frost & Sullivan.
“NICE Actimize’s best-in-class enterprise fraud solutions place customer needs at the center of the development lifecycle,” said Craig Costigan, CEO, NICE Actimize. “With advanced technologies in artificial intelligence and machine learning, we continue to address the changing requirements of our financial institution customers, including those around emerging fraud threats and their ongoing migration to the cloud.”
For additional NICE Actimize resources in enterprise fraud: please click here.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.2
NICE Selected by Scope to Deliver Frictionless Customer Experience Through
Digital CX Cloud Platform
Scope consolidates its contact center operations with NICE CXone’s world leading cloud CX platform,
delivering a solution for continued growth
Hoboken, N.J.– August 10, 2022 – NICE (Nasdaq: NICE) today announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact center operations and better support its clients across Victoria and New South Wales (NSW). The implementation provides Scope with one smart and complete CX platform underpinned by omnichannel capabilities that will scale and expand with the business into the future.
Scope has more than 70 years of experience supporting people with physical, intellectual, and multiple disabilities and developmental delays. Following its acquisition of NSW’s Disability Services Australia (DSA) in 2021, and to keep pace with changing industry needs and requirements, Scope needed to upgrade its system to a centralized solution that could provide more consistent call management. In addition, it needed a solution that offered comprehensive call tracking and recording for improved training, quality, and audit purposes that wouldn’t risk its compliance. Scope engaged NICE partner Generation-e to help it transition from its outdated incumbent on-premise solution to a cloud-based contact center solution that integrates seamlessly with Microsoft Teams Voice and Contact Center.
With CXone, Scope can now look to intelligently meet its customers wherever their journey begins, enable resolution through data-driven self-service, and arm agents with the tools they need to create a personalized, efficient resolution for any needs event, delivering frictionless experiences across the entire customer journey for the contact center – and beyond.
Glenn Rao, Project Manager, Scope, said, “Scope is in the midst of a once-in-a-generation, sector-wide transformation, which has presented an opportunity to recalibrate as a business and put client choice and control at its heart. As part of this transformation, Scope needed to transition to a more consistent and comprehensive cloud-based contact center solution that would scale with the business and deliver a platform for future growth.
“Scope identified NICE CXone as its ideal solution as it offered more features, functionality, and call recording capabilities. In addition, CXone offered the scalability that Scope needs to support its continued growth across Australia. CXone also lets Scope more easily manage and train staff, which in turn lets the company better support its most vulnerable customers.”
Darren Rushworth, President, NICE International, said, “NICE, along with its implementation partner, Generation-e, is pleased to help Scope to successfully implement CXone across the organization’s contact center operations. Scope provides essential services for vulnerable Australians, and CXone is helping the organization streamline its contact center engagement and deliver greater support for its clients through exceptional, frictionless agent and customer experiences.”
Biagio LaRosa, Managing Director, Generation-e, said, “Given the changing environment that Scope operates in and the type of customers it caters to, NICE CXone was the ideal cloud-based solution to help the organization deliver the comprehensive support for its clients. CXone provides a great user experience for staff and the end customer. Based on its scalability, CXone was the solution Scope needed to support its operations now and into the future.”
About Scope
At Scope, we see the person. Our mission is to enable each person to live as an empowered and equal citizen. We are one of Australia’s leading providers of support services for adults and children with disabilities, autism, or developmental delays. We work with corporate and community organisations to create a more inclusive society for people with a disability.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are
based on the current beliefs, expectations and assumptions of the management of NICE Ltd. \(the “Company”\). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those
described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the
Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or
delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing
platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission \(the “SEC”\). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed
from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or
revise them, except as required by law.
Exhibit 99.3
NICE Announces Top Tier Microsoft Azure IP Co-Sell Status with the Full Power of
NICE CXone Now Available Natively on Azure
NICE secures Microsoft’s highest level partner designation with a co-sell partnership for CXone
Hoboken, N.J., August 17, 2022, – NICE (Nasdaq: NICE) today announced the expansion of its partnership with Microsoft, delivering the full power of CXone on Azure to create frictionless, personalized digital customer experiences. NICE has received Top Tier status, Microsoft’s highest level partner designation, for Azure IP Co-sell driving deeper collaboration and a strong go-to-market momentum. This partnership leverages the power of CXone to help organizations globally to transform their customers’ experiences and build a digital first customer service operation.
With a joint global go-to-market co-selling strategy working together with key strategic accounts enabling rapid time to value, extreme agility and a faster path to the cloud, NICE and Microsoft will accelerate organizations’ adoption of CXone.
CXone’s advanced AI and full portfolio of voice and digital solutions and with its integrations with Teams, Dynamics, Nuance, ACS (Azure Communication Services), and Customer Insights, allows organizations of all sizes to create proactive, brand-differentiating interactions that exceed the expectations of the digital-first customer and goes beyond the boundaries of the contact center.
Paul Jarman, CEO, NICE CXone, said, “Consumers today expect fast, convenient digital and self-service options. Through the expanded partnership with Microsoft and with CXone now available on Azure, and with our co-sell partnership, we are taking another step in the frictionless revolution allowing organizations to meet their customers wherever they choose to start their journey and create a cohesive digital experience. This better-together offering will foster customer experience interaction (CXi) modernization and provide a standard-setting choice for customers.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Extends CXi Leadership With Next-Gen Digital And Conversational AI Capabilities
NICE named a leader in Omdia Customer Engagement Platforms, 2022–23 research report, receiving maximum scores for
solution innovation
Hoboken, N.J., August 22, 2022 – NICE (Nasdaq: NICE) today announced its designation as a market leader as evaluated by Omdia in its Customer Engagement Platforms, 2022-23 research report. Market leaders were characterized as having the best scores in terms of both functionality and capabilities and represent leading solutions Omdia believes are worthy of a place on most technology selection shortlists as they have established a commanding market position with a product that is widely accepted as best of breed.
Highlighting NICE’s industry-leading cloud-native customer experience platform, Omdia noted three unique strengths of NICE CXone: universal AI models for all the major CX use cases and an AI framework that enables continuous learning across the CXone portfolio; its focus on conversational self-service, CX domain expertise (WFO, CCaaS, and CX platform), agent preparation efforts for digital adoption; and its open cloud platform with hundreds of APIs. NICE’s leadership designation was also driven by an independent customer satisfaction score of 9 of 10,^1^.
NICE CXone’s maximum scores for Solution Innovation validate the industry-differentiating value of its Customer Experience Interactions (CXi) framework delivered through a unified suite of applications on the fully integrated CXone platform. CXi empowers organizations to intelligently meet customers wherever their journeys begin, enabling resolution through AI and data-driven self-service and preparing employees to successfully resolve any customer needs event.
Paul Jarman, CEO, NICE CXone, said, “Customer expectations are changing, and organizations look to us for a complete, connected, and intelligent platform to easily reduce friction. This transformation allows organizations to meet their customers wherever they are and however they choose to start their journeys, to create cohesive digital experiences. Our leadership designation is an honor and we are proud to be the leader of choice in innovative solutions.”
CXi offers a comprehensive approach to bridge the gap between today’s consumer expectations and organizations’ delivery of extraordinary experiences. Redefining the way organizations engage and interact with customers, CXi provides the industry’s only combination of CCaaS, WFO, Analytics, AI, and Digital Self-Service. This creates smart, connected, proactive, self-service and human-assisted interactions across the holistic customer journey.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Actimize SURVEIL-X Markets Surveillance Cloud Solution Selected by
Olivetree Financial to Monitor Market Abuse and Support Multiple Asset Classes
NICE Actimize brings together its advanced technology and domain expertise to improve detection of
true risks and support Market Abuse Regulation (MAR)
Hoboken, N.J., August 23, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Olivetree Financial, a UK-based high-touch multi-asset broker that is part of Alvar Financial Services Ltd., has chosen NICE Actimize’s advanced cloud SURVEIL-X Markets Surveillance solution to deliver upon its enhanced financial crime strategy, to monitor market abuse and keep pace with regulatory change. Supporting Olivetree Financial’s objectives, NICE Actimize’s SURVEIL-X will be used to monitor more than 15 market abuse typologies.
Leveraging NICE Actimize’s SURVEIL-X Markets Surveillance, which is part of the SURVEIL-X Holistic Conduct Surveillance platform, Olivetree Financial will address regulatory obligations across multiple asset classes, including equities, fixed income, foreign exchange, futures, and options, to avoid costly fines, meet regulatory obligations and preserve their reputation. With advanced market visualization, SURVEIL-X Markets Surveillance effectively identifies potential trading abuse by displaying alerts together with market activity and firm transactions.
“NICE Actimize offers an integrated surveillance solution that will help support our business as it expands and provides different product offerings,” said Sam Ruiz, CEO of Olivetree Financial. “We believe that it offers excellent value and a significant enhancement to our existing capabilities which will enable us to refine our detection capabilities even further. With a strong track record of first-class delivery and support, NICE Actimize should be a great partner for the growing Olivetree Financial’s business.”
"NICE Actimize offers a holistic approach to markets surveillance challenges. Our cloud-based approach, with advanced analytics and out-of-the-box coverage, increases efficiency while enhancing market integrity and transparency,” said Chris Wooten, EVP, NICE. “NICE Actimize’s Markets Surveillance solution helps customers more effectively meet regulatory requirements, while demonstrating predictive, preventative compliance capabilities to regulators and investors.”
The SURVEIL-X Markets Surveillance solution incorporates fully integrated industry-leading case management capabilities, which offers efficient alert management, ad hoc investigation, and audit trail functionality.
Please visit our website for additional information on NICE Actimize’s Holistic Conduct Surveillance solutions.
About Olivetree Financial
Olivetree is an established and trusted trade execution partner for many of the largest and most sophisticated global institutional investors and hedge funds, with our core expertise in global equities and capital markets transactions. Olivetree has built core expertise combining a wealth of experience with innovative data analysis, to provide guidance and insight where clients need it most. Its event-driven team is recognized as market leaders. Olivetree provides quick-to-market detailed independent analysis of corporate events such as mergers, takeovers and restructurings, helping clients to understand and navigate complex situations.
Olivetree Financial is a trading name of Argon Financial Limited and is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence, and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.6
NICE Named a Leader in the 2022 Gartner® Magic Quadrant™
for Contact Center as a Service For 8^th^ Consecutive Year
NICE positioned furthest for Completeness of Vision
HOBOKEN, N.J., August 24, 2022 – NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the just-released 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report with CXone being evaluated. NICE placed the furthest overall for its Completeness of Vision in the Leaders quadrant. This marks the eighth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant.
This 2022 Gartner Magic Quadrant for CCaaS evaluates Contact Center as a Service providers that empower exceptional customer experiences across industries around the globe. The Gartner Magic Quadrant describes Leaders as follows: “Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces.”
NICE CXone delivers the industry’s only combination of CCaaS, WFO, Analytics, AI and Digital Self-Service based on CXone, the world’s leading cloud-native CX platform. This creates smart, connected, self-service and human-assisted interactions across the entire customer journey. With intelligent bots, virtual agents, automated proactive engagement, mobile engagement and accessible knowledge organizations are able to expand their workforce, helping customers find answers quickly and move effortlessly between self-service and agent-assisted support. CXi is designed to empower organizations to intelligently meet their customers throughout their entire journey, enables resolution through AI and data-driven self-service, and prepares agents to successfully resolve any customer needs event.
“We are thrilled to again be recognized as a Leader by Gartner for the eighth consecutive year,” said Paul Jarman, NICE CXone CEO. “As a digitally fluent customer experience increasingly becomes a brand’s most potent differentiator, NICE is pioneering a new market standard of AI-infused customer experience interactions (CXi). With the most complete, connected, and intelligent integrated CX solution, we are helping brands exceed customer expectations by exceeding the boundaries of the contact center to create better, more meaningful interactions with customers. We believe this recognition from Gartner amplifies NICE’s core commitment to advancing digital transformation and the success of the organizations we serve by strengthening their customer relationships.”
NICE was recognized in the very first Gartner Magic Quadrant for CCaaS* report in 2015 as a Leader and has been recognized as a Leader in the Magic Quadrant for CCaaS consecutively since then. The company believes its consistent recognition in this report reinforces its ability to identify market trends early and continually innovate accordingly to deliver the technology solutions organizations need to advance customer success.
Earlier this year, NICE was recognized for the first time by Gartner as a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation (RPA). NICE is the only CX vendor to be named a Leader by Gartner in both the 2022 Magic Quadrant reports for CCaaS and RPA.
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. 22 August, 2022.Gartner, Magic Quadrant for Robotic Process Automation, Saikat Ray, Arthur Villa, Melanie Alexander, Keith Guttridge, Andy Wang, Paul Vincent, 25 July 2022.GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
*NICE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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Exhibit 99.7
NICE Actimize Named “Anti-Fraud Product of the Year” Winner in Risk.net’s Risk
Technology Awards 2022
NICE Actimize’s IFM-X was cited for meeting the biggest challenges posed by digital transformation
when new account opening migrated to online
Hoboken, NJ, August 29, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business has been named the “Anti-Fraud Product of the Year” recipient in Risk.net’s Risk Technology Awards 2022 competition, determined by a judged voting process led by the publication’s editorial team. NICE Actimize was specifically honored for IFM-X, its industry-leading integrated fraud management platform, that provides real-time, end-to-end fraud prevention coverage that continuously adapts to new, emerging fraud threats.
Among the many challenges faced by financial institutions today, fraud continues to rank high and having a robust anti-fraud management solution is therefore pivotal. NICE Actimize's IFM-X provides real-time, end-to-end fraud prevention coverage that continuously adapts to new, emerging fraud threats, and its platform has been enhanced to meet the biggest challenges posed by digital transformation that began at the onset of the pandemic when new account opening processes migrated from in-person branch processing to almost exclusively online.
“NICE Actimize continues to support the transition to digital banking and the acceleration of digital account opening,” said Craig Costigan, CEO, NICE Actimize. “NICE Actimize’s intelligent online account opening fraud prevention enables financial institutions to reduce friction in the application process while detecting more fraud, thereby providing a better customer experience.”
Among the positive comments from the Risk.net judges panel on NICE Actimize’s enterprise fraud solutions, were: “Very intrigued on the use of dark web data and how that would be sourced as well as the acknowledgement and strategies around synthetic IDs” and “Like the focus on device risk and new account fraud - it's detailed and is very obviously tied to evolving risks.”
To learn more about NICE Actimize’s investments in enterprise fraud solutions and its commitments to its customers, please view the Risk.net video interview with Yuval Marco, General Manager, Fraud & Authentication Management, NICE Actimize, by clicking here.
Visit the Risk.net web site to read more about NICE Actimize and its enterprise fraud solutions by viewing the editorial profile located here.
Risk Technology Awards Methodology
A panel of 12 industry experts and Risk.net editorial staff reviewed the shortlisted entries, with judges recusing themselves from categories or entries where they had a conflict of interest or no direct experience.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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Exhibit 99.8
NICE Interaction Analytics Chosen by Tele-Centre Services to Drive Customer
Experience Interactions (CXi) Transformation
NICE data-driven insights automate quality management and provide insights on both
customer and agent behaviors
Hoboken, N.J., August 30, 2022 – NICE (Nasdaq: NICE) today announced that Tele-Centre Services Pte Ltd, a Singapore- based omnichannel business process outsourcing (BPO) provider, has chosen NICE Interaction Analytics with Quality Central to improve agent satisfaction and business compliance levels. Employing NICE Interaction Analytics provides Tele-Centre the ability to understand customer insights to enhance overall customer satisfaction and help drive business process transformation.
Tele-Centre Services Pte Ltd provides solutions designed to elevate the customer service experience, overall engagement, and enhance an organization’s reputation throughout Singapore. The deployment of NICE Interaction Analytics allows Tele-centre to provide analytics-focused, data-driven insights to key private and government organizations. To meet these growing needs, NICE successfully demonstrated value to Tele-Centre through a POC (proof of concept) which revealed transformative insights that would significantly impact customer experiences, and position Tele-Centre at the forefront of customer experience interactions.
Nicholas Loh, Managing Director, Tele-Centre, said “NICE’s Interaction Analytics analyzes every interaction and provides insights on customer’s and agent’s behavior for more effective coaching conversations that improve the customer experience. Our goal is to be number one from a customer experience standpoint and I believe we are well equipped to reach that goal with NICE Interaction Analytics and Quality Central. This has enabled Tele-Centre to differentiate our service offering from our competitors by automating our quality management, which allow us to free up time for other more important work such as coaching and surveillance audits.”
Darren Rushworth, President, NICE International, said “NICE is pleased to support Tele-Centre in their transformational journey towards frictionless customer experiences. By engaging Interaction Analytics, NICE was able to pinpoint the main issues surrounding a client of Tele-Centre and provide invaluable insights with the successful proof of concept. We are excited to assist Tele-Centre in further enhancing all their customer experiences through the adoption of our CXi analytics.”
NICE Interaction Analytics makes connections smarter by providing visibility into the multi-faceted interactions with customers. By obtaining both macro and micro level interaction analytics across all structured and unstructured data, companies gain the ability to organize, analyze, and shape every channel of the customer journey.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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