6-K
NICE Ltd. (NICE)
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of June 2026 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
| (Translation of Registrant’s Name into English) |
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
| (Address of Principal Executive Offices) |
|---|
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NiCE World 2026: Where Agentic AI Meets Enterprise dated June 1, 2026
99.2 NiCE to Webcast NiCE World 2026 Investor and Analyst Day dated June 2, 20026
99.3 NiCE Actimize X-Sight Enterprise Cloud Solutions Selected by DNB Norway to Transform its Fraud and Financial Crime Operations dated June 2, 2026
99.4 NiCE Launches Workforce Empowerment Suite for the Hybrid AI Workforce dated June 9, 2026
99.5 NiCE Launches NiCE Labs, a Dedicated AI Innovation Lab to Define the Next Era of Agentic Customer Experience dated June 9, 2026
99.6 NiCE Announces the Future of AI-Powered CX dated June 9, 2026
99.7 NiCE Honors the Changemakers Building the Future of CX AI at NiCE World 2026 dated June 10, 2026
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
| NICE LTD.<br><br> <br><br><br> <br>Name: /s/ Alon Levy<br><br> <br>Title: Vice President, General Counsel and Corporate Secretary<br><br> <br><br><br> <br>Dated: July 8, 2026 |
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NiCE World 2026: Where Agentic AI Meets Enterprise dated June 1, 2026
99.2 NiCE to Webcast NiCE World 2026 Investor and Analyst Day dated June 2, 20026
99.4 NiCE Launches Workforce Empowerment Suite for the Hybrid AI Workforce dated June 9, 2026
99.6 NiCE Announces the Future of AI-Powered CX dated June 9, 2026
Exhibit 99.1
NiCE World 2026: Where Agentic AI Meets Enterprise Scale
Leading global brands to share how agentic AI is transforming customer experience operations
Hoboken, N.J., June 1, 2026 – NiCE (Nasdaq: NICE) today announced NiCE World 2026, taking place June 8–10 at the Walt Disney World Swan and Dolphin in Orlando, Florida.
NiCE World is for enterprises that are moving past AI experimentation and into execution at scale. At this year's event, NiCE will unveil groundbreaking advances to its CX AI platform and agentic AI portfolio, giving attendees a front-row view of where enterprise CX is heading.
Leaders from Citi, Hyatt, Fabletics, Aetna, BritishTelcom, Geico, Lowe’s, Nationwide and 25+ other organizations will join 2,500+ CX and technology leaders, alongside NiCE’s strategic partners including Accenture, AWS, Concentrix, Deloitte, Pindrop, PwC, ServiceNow and Snowflake to share how they are using AI to automate self-service, orchestrate customer journeys, and improve workforce performance.
Keynotes from NiCE CEO Scott Russell, President of Product & Technology Jeff Comstock, and Chief AI Officer Philipp Heltewig will outline NiCE's CX AI platform and vision, while customer-led sessions provide the operational detail behind real-world deployments.
The three-day agenda spans 150+ sessions across strategy, architecture, and execution, with hands-on AI labs, EDU training, and an AI Agent Factory where attendees build and certify a working AI agent before leaving Orlando.
“AI isn’t an add-on to customer experience; it’s the intelligence powering it,” said Scott Russell, CEO of NiCE. “The focus now is execution at scale. NiCE World is where leaders come to see what that looks like in practice— deploying AI with precision, governing it with confidence, and delivering real business impact. This is where the future of customer experience comes to life.”
Registration for NiCE World 2026 is now open. To learn more, view the agenda, and register, visit: NiCE World 2026 | CX & AI Conference in Orlando, FL.
NiCE World London follows on July 1–2, 2026 at Olympia in Kensington. To learn more and register, visit NiCE World London 2026 | CX & AI Conference in UK.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Ryan Gilligan, +1 551-417-2531, [email protected], ET
Omri Arens, +972 3 763-0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NiCE to Webcast NiCE World 2026 Investor and Analyst Day
Hoboken, N.J., June 2, 2026 – NiCE (Nasdaq: NICE) will webcast its Investor and Analyst Day on Tuesday, June 9, 2026 at 11:00 a.m. ET, live from Orlando, FL. The webcast will be accessible from the Company’s Investor Relations website at www.nice.com/company/investors/upcoming-event. A replay of the webcast will also be available on the website after the event.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investor Relations Contact
Ryan Gilligan, +1 551 417 2531, [email protected], ET
Omri Arens, +972 3 763 0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Actimize X-Sight Enterprise Cloud Solutions Selected by DNB Norway to
Transform its Fraud and Financial Crime Operations
This transformation program is being delivered in strategic collaboration with Infosys to address the
changing fraud and regulatory risk landscape
Hoboken, N.J., June 2, 2026 – NICE Actimize, a NiCE (NASDAQ: NICE) business, today announced that DNB Bank ASA, Norway’s largest financial services group, has selected NICE Actimize X-Sight Enterprise platform to modernize its fraud and financial crime operations by leveraging an array of cloud solutions designed to address the financial institution’s most pressing challenges while improving operational efficiency. This comprehensive digital transformation program is being delivered in collaboration with Infosys (NSE, BSE, NYSE: INFY), a global leader in AI-first business consulting and technology services, and a long-time partner of both DNB and NICE Actimize.
Built for enterprise-scale performance, NICE Actimize’s X-Sight platform delivers best-in-class fraud and financial crime risk management. Engineered to meet complex demands for flexibility and extensibility, X-Sight supports seamless data integration, advanced analytics, and intelligent automation, all backed by security and scalability to give organizations the ability to manage, enhance, and expand their analytics capabilities as their needs evolve.
The solutions selected for DNB’s next-generation fraud and financial crime platform include NICE Actimize’s Suspicious Activity Monitoring (SAM) and its Integrated Fraud Management (IFM) solutions. IFM delivers AI pervasively across all fraud prevention processes, from detection and strategy to investigations and operations, as well as enabling intelligent data orchestration. SAM will be utilized to detect money laundering activities, and together with IFM and powerful network analytics, the solutions will detect mule rings, among many benefits. Other solutions to be integrated include ActOne Enterprise Case Management, WL-X sanctions screening, Customer Due Diligence (CDD), ActimizeWatch, and X-Sight DataIQ.
As the systems integration partner, Infosys will lead the end-to-end modernization of DNB’s FinCrime technology landscape, including enterprise architecture design, platform integration, and data migration. It will consolidate key functions including customer and payment screening, customer due diligence, and transaction and fraud monitoring onto a single, scalable SaaS platform with unified enterprise case management.
Elin Sandnes, COO and Executive Vice President Technology & Services, DNB Bank ASA, said, “Protecting customers and the integrity of the financial system requires us to continuously raise the bar on detection and investigation. By working closely with Infosys and leveraging NICE Actimize’s X‑Sight Enterprise platform, we are enhancing our ability to detect, investigate, and prevent complex financial crime more effectively, while supporting our long‑term digital transformation and regulatory compliance objectives.”
Blueprint for Successful Digital Transformation
“Financial institutions globally are seeking more intelligent, cloud‑native approaches to combat evolving financial crime. Through this collaboration with Infosys, our X‑Sight Enterprise platform’s AI-driven capabilities will help protect DNB and its customers from growing fraud and financial crimes, while boosting operational efficiency and reducing costs,” noted Craig Costigan, CEO, NICE Actimize.
Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services, Infosys, said, “Legacy systems are struggling to keep pace with the rapid evolution of financial crime. By consolidating anti‑money laundering and fraud capabilities onto an AI‑enabled enterprise cloud platform, we’re helping DNB Bank ASA move from fragmented controls to a unified, intelligence‑led operating model. This allows the bank to detect earlier, investigate smarter, and respond with greater consistency across jurisdictions. This modernization program reinforces our role as the strategic system integration and transformation lead, bringing intelligent operations to unlock AI value at scale across monitoring, detection, and investigations.”
NICE Actimize uses the power of collective intelligence to discover patterns affecting a range of organizations and optimizes analytics and models using market-wide insights.
About DNB Bank ASA
DNB is Norway's largest financial services group and one of the largest in the Nordic region in terms of market capitalisation. The Group offers a full range of financial services, including loans, savings, advisory services, insurance and pension products for retail and corporate customers. DNB's mobile solutions, internet bank, customer service centres, real estate broking- and branch offices in Norway as well as international offices ensure that we are present where our customers are. We are a major operator in a number of industries, for which we also have a Nordic or international strategy.
About Infosys
Infosys is a global leader in AI first business consulting and technology services. Over 325,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. As navigators of enterprise transformation, we enable businesses in 63 countries to unlock AI value at scale. With over four decades of experience in managing the systems and workings of global enterprises, we accelerate business transformation through our AI-first value framework, deep domain expertise, and our unique ability to orchestrate innovations from our AI-native partner ecosystem. Infosys is counted among the world’s Top 100 brands committed to being a well-governed, environmentally sustainable partner for our clients where deep talent expertise, in an inclusive workplace, help them navigate their next.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
About NICE Actimize
As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.
About NiCE
NiCE (NASDAQ:
NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to
resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization,
delivering proven measurable outcomes.
Corporate Media Contact
Cindy Morgan-Olson, +1 646 408 5896, [email protected], ET
Investors
Ryan Gilligan, +1 551 417-2531, [email protected], ET
Omri Arens, +972 3 763-0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NiCE Launches Workforce Empowerment Suite for the Hybrid AI Workforce
Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for
performance, governance, and customer experience.
Hoboken, N.J., June 9, 2026 - NiCE (Nasdaq: NICE) today introduced the Workforce Empowerment Suite, giving enterprises one operating model to manage, govern, and empower human employees and AI agents at scale. Announced at NiCE World 2026, the Suite provides enterprises a single framework to deliver customer experience operational excellence across their people and AI workforce, helping them optimize customer and employee experiences, maximize profitability, and manage compliance as the workforce scales.
The CXone Workforce Empowerment Suite: one operating model for human and AI agents
NiCE unifies workforce management, quality, performance, compliance, and AI operations on a single AI-native platform, so human and AI workstreams share signals and boundaries instead of living in separate systems. Because the work runs on one model, the same rules, goals, and quality bar apply whether an interaction is handled by a person or an AI agent. AI-powered forecasting, scheduling, and a new Copilot for Workforce Managers align capacity to service outcomes, and coaching insights and shared dashboards unify visibility across the workforce. GenAI workflows scale quality to up to 100% of interactions, with auto-summarized evaluations that surface strengths, gaps, and next best actions.
Industry analysts see this as a defining moment for workforce operations in the agentic era.
“This is one of the most consequential shifts in workforce operations in a generation. For decades, NiCE set the standard for managing the human workforce in the contact center. With this launch, they are doing it again for the hybrid workforce,” said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. “Every enterprise running customer service is about to confront the same question: how do you govern, coach, and scale a workforce that is half human and half AI? NiCE has answered it first, and they’ve answered it at the scale major enterprises operate at.”
“Every enterprise is now running a hybrid workforce of people and AI agents,” said Jeff Comstock, President of CX Product & Technology, NiCE. “NiCE’s Workforce Empowerment Suite lets them govern, coach, and scale that workforce as one so every customer gets the same experience, whether they reach a person or an AI agent.”
Governing a hybrid workforce works best on a secure foundation, and the Workforce Empowerment Suite is built on the same standards enterprises already trust NiCE to meet, including SOC 2 Type II, ISO 27001, PCI DSS, and FedRAMP Moderate authorization, protecting customer data at the highest levels of assurance.
The Workforce Empowerment Suite is available now. Learn more here.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Ryan Gilligan, +1 551 417-2531, [email protected], ET
Omri Arens, +972 3 763-0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NiCE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NiCE Launches NiCE Labs, a Dedicated AI Innovation Lab to Define the Next Era of
Agentic Customer Experience
Announced at NiCE World in Orlando, NiCE Labs will serve as NiCE’s dedicated incubation and innovation
engine, advancing AI research, benchmarking, and rapid prototyping in close collaboration with customers and
partners to accelerate the next generation of enterprise agentic CX
Hoboken, N.J., June 9, 2026 - NiCE (Nasdaq: NICE) today announced NiCE Labs, the dedicated AI innovation lab established to conduct advanced research, rigorous benchmarking, and rapid prototyping at the leading edge of agentic customer experience. Unveiled at NiCE World in Orlando, NiCE Labs will operate as NiCE’s incubation and innovation engine, bringing together the company’s most advanced AI expertise and working in close collaboration with customers and partners to apply advanced AI research directly to real-world enterprise CX challenges.
“The pace of AI advancement is extraordinary, but raw AI capability and enterprise CX leadership are fundamentally different. NiCE Labs is how we close that gap. It brings together deep CX domain expertise, rigorous research and benchmarking discipline, and a rapid prototyping culture, all focused on one goal: ensuring that NiCE, and the enterprises we serve, are always operating at the leading edge of what agentic customer experience can be. We don’t just watch where AI is going. We help our customers decide on how to best leverage cutting edge AI technologies to achieve their CX goals.” said Phil Heltewig, Chief AI Officer at NiCE.
NiCE Labs is built on three reinforcing pillars that together turn AI potential into enterprise-grade CX performance:
| • | Research and Benchmarking: Conducts<br> domain-specific AI research into how agents reason, learn, and operate reliably at enterprise scale, paired with a rigorous benchmarking practice that independently evaluates models, architectures, and orchestration approaches against<br> real-world CX scenarios, ensuring principled, evidence-based decisions about what enters the NiCE platform. | |
|---|---|---|
| • | Prototyping and Incubation: Builds AI-feature<br> prototypes inside NiCE’s Agentic Portfolio through a continuous experimentation cycle, incubating ideas that demonstrate clear enterprise value and feeding them directly into NiCE’s product roadmap to compress the time from promising concept<br> to production-ready capability. | |
| --- | --- | --- |
| • | AI Advocacy: Publishes research, perspectives,<br> reference architectures, and benchmarking insights that make NiCE Labs’ AI thinking visible and useful beyond the lab, while engaging academic institutions, model providers, and the broader AI ecosystem to connect what is emerging in AI with<br> what is practical, credible, and ready to advance enterprise CX. | |
| --- | --- | --- |
Why NiCE Labs Matters Now
Enterprises are under significant pressure to deploy AI that is not merely impressive in a demo, but trustworthy, governed, and outcome-driven in production. The gap between what AI can do in a research environment and what it reliably delivers inside a complex enterprise is where most organizations struggle. NiCE Labs is purpose-built to close that gap, by doing the hard work of research, validation, benchmarking, and co-development with real enterprise customers that turns AI potential into AI performance.
NiCE Labs will release prototypes into the Agentic Portfolio on an accelerated cadence, publish reference architectures and benchmarking findings, and partner directly with customers and the broader ecosystem to translate cutting-edge AI innovation into measurable enterprise outcomes.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Ryan Gilligan, +1-551-417-2531, [email protected], ET
Omri Arens, +972 3 763-0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Heltewig, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NiCE Announces the Future of AI-Powered CX
Agentic AI now native at the core of the platform, proven in production across the world’s most complex organizations
Hoboken, N.J., June 9, 2026 - NiCE (Nasdaq: NICE) today announced a fundamental shift in customer experience: with agentic AI native at the core of its platform, enterprises can now run AI agents, human teams, workflows, data, and systems as one intelligent operating model.
For decades, customer experience meant routing interactions to people. NiCE changes that. AI now understands intent, resolves issues autonomously, engages customers proactively, orchestrates work across front- and back-office systems, and elevates human expertise when it matters most. Every interaction becomes intelligence, every workflow can be automated, and every outcome can be measured and improved.
NiCE is built for a world where AI is the intelligence layer that runs customer experience. NiCE gives enterprises a single platform to design, deploy, govern, and continuously improve AI agents across voice, digital, self-service, proactive engagement, agent assistance, analytics, and workflow orchestration.
A Platform Only NiCE Could Build
NiCE is uniquely positioned because it combines the industry’s leading enterprise CX foundation with the most advanced conversational and agentic AI purpose-built for customer experience. NiCE Cognigy’s Agentic AI operates as the brain of the platform, reasoning across channels, orchestrating actions, and powering AI agents that can move from conversation to resolution. It’s industry-leading, cloud-native platform provides the enterprise foundation: global scale, security, compliance, workforce intelligence, analytics, routing, and operational reliability trusted by the world’s most complex organizations. NiCE supports the highest security and compliance standards, including SOC 2 Type II, ISO 27001, PCI DSS, and FedRAMP authorization, protecting customer data at the highest levels of assurance.
This is AI proven in production: NiCE’s annual recurring revenue grew 66% year over year in the first quarter of 2026 and represented 14% of cloud revenue. That momentum is matched by external recognition: NiCE was the sole vendor named a Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms, and NiCE was named to Fast Company’s World’s Most Innovative Companies of 2026, ranking 11th in the Applied AI category.
“Running AI at the scale, security, and compliance that enterprise customer operations demand takes more than a demo. It takes deep, real-world experience with mission-critical CX data, workflows, and governance, and it takes AI built into the architecture rather than added on top. That is exactly what we have built: a platform where agentic AI is native at the core, with AI as the architecture, governed and measurable at enterprise scale,” said Jeff Comstock, President of CX Product & Technology at NiCE.
How It Works
NiCE delivers AI-native orchestration across every dimension of customer experience. Capabilities on show at NiCE World 2026 include:
| • | NiCE AI Agents: The execution layer for autonomous customer resolution. Running natively inside the platform, NiCE AI Agents understand intent, take action across enterprise systems, complete<br> workflows end to end, and resolve customer needs across voice and digital channels without unnecessary handoffs. | |
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| • | Agentic Engagement Plane: The orchestration layer for the agentic era. As customers, employees, personal AI agents, enterprise AI agents, and systems interact, CX needs a trusted layer to<br> authenticate, mediate, route, and govern engagement. The Agentic Engagement Plane connects this ecosystem and moves work intelligently from intent to resolution. | |
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| • | NiCE Guardian AI: The governance layer for enterprise-scale AI operations. Guardian AI monitors AI and human actions in real time, applies compliance guardrails, detects risk, and continuously<br> improves performance across the CX operation. | |
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| • | Agentic Analytics: The discovery layer that transforms intelligence into action. Agentic Analytics moves beyond reporting what happened to identifying what should happen next, quantifying business<br> impact, and feeding precise signals into AI agents, workflows, and teams so the platform continuously improves. | |
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“Enterprise leaders have shifted their CX AI strategy from consideration to rapid and broad deployment. They’re asking who can actually deliver it reliably, securely, and at scale. NiCE’s combination of deep agentic AI with an enterprise-grade CX foundation is a compelling answer to that transformation.” said Omer Minkara, VP & Principal Analyst, Aberdeen Strategy & Research.
“Consumers are willing to use AI, but they don't want it forced on them. By threading AI into every aspect of NiCE's platform, companies now have the intelligence to accurately route to AI or human agents, personalization that will boost consumer enthusiasm for AI,” said Robin Gareiss, CEO and Principal Analyst, Metrigy.
Customer Experience Redefined
At NiCE World 2026, leading organizations are showcasing what NiCE makes possible in production, at scale.
Citi, a global leader in financial services, is using NiCE to connect AI agents, human expertise, and intelligent workflows, delivering more seamless, personalized customer engagement at a scale that only NiCE can support.
Fabletics, one of the world’s largest digitally native activewear brands, is leveraging AI-powered journeys to strengthen customer relationships while enabling teams to operate with greater speed and efficiency.
Arizona State University, recognized globally for its commitment to innovation, is operationalizing AI across student and constituent journeys, improving experience quality, institutional efficiency, and outcomes at a scale few organizations have achieved.
“At Citi, we are focused on using AI to create smarter, more proactive customer experiences while driving operational excellence at scale,” said Mia Carraro, Head of Service Excellence at Citi. “At NiCE World, we look forward to sharing how automation and AI are helping us uncover new efficiencies and deliver better outcomes for both customers and employees.”
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Ryan Gilligan, +1-551-417-2531, [email protected], ET
Omri Arens, +972 3 763-0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NiCE Honors the Changemakers Building the Future of CX AI at NiCE World 2026
CX Excellence Award winners showcase how leading organizations are orchestrating AI agents, human agents,
and workflows to deliver measurable business outcomes at enterprise scale
Hoboken, N.J., June 10, 2026 – NiCE (Nasdaq: NICE) today announced the winners of its 2026 CX Excellence Awards at NiCE World, recognizing the organizations leading the AI era of customer experience. This year’s honorees have moved beyond AI experimentation to embed AI deeply into how customer experience operates, scales, and improves. By orchestrating AI agents, human agents, workflows, and data as one coordinated intelligence layer, they are running a new operating model for CX, one that compounds intelligence with every interaction and delivers proven, measurable business outcomes at enterprise scale.
This year’s CX Excellence Award winners were recognized across the following categories:
Excellence in Engagement Orchestration: Consumer Cellular
Consumer Cellular, a leading wireless provider serving approximately 4.5 million subscribers, earned this recognition for its enterprise-wide AI deployment across 100% of its U.S.-based contact center agents. The company's rapid and seamless adoption transformed agent workflows in real time, enabling agents to remain fully focused on customer conversations while AI handles complexity in the background. Consumer Cellular's implementation stands as a benchmark for at-scale AI integration that enhances the human connection at the heart of every interaction.
Excellence in Workforce Empowerment: TD Bank
TD Bank was recognized for achieving record-breaking customer satisfaction results in fiscal 2025 under exceptional operating conditions, including a national postal strike, sustained volatility in its Wealth business, and historically lean staffing levels. Customer satisfaction reached an all-time high for the second consecutive year, while self-service scheduling grew 10% year over year through expanded automation and scheduling flexibility. TD Bank's results demonstrate how AI-powered workforce solutions can drive measurable performance gains even in the most demanding environments.
Excellence in Agentic Experience Automation: Fabletics
Fabletics, one of the world’s largest digitally native activewear brands, is redefining digital-first engagement through innovation and AI-powered customer journeys. Fabletics has deployed agentic AI voice at scale to support and enhance some of the most critical parts of the customer journey. The company’s approach to AI is centered on enhancing customer relationships while empowering teams to work smarter and more efficiently.
Excellence in AI Innovation: Arizona State University
Arizona State University was honored for its pioneering use of AI to proactively engage students at high-stakes moments across the academic journey. Rather than deploying AI solely as a reactive support tool, ASU uses it to reach students before critical deadlines pass, enabling resolution at the first interaction for the vast majority of engagements that previously required a call to the university's Experience Center. ASU's model represents a meaningful shift in how higher education institutions can apply AI to improve student outcomes at scale.
“This year’s winners are showing the world what leadership in the AI era of customer experience truly looks like,” said Dan Belanger, President, NiCE Americas. “They are using AI to create faster resolutions, more seamless journeys, stronger employee experiences, and better business outcomes at scale. They are turning every interaction into an opportunity to build smarter operations, deeper customer loyalty, and lasting competitive advantage.”
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET
Investors
Ryan Gilligan, +1-551-417-2531, [email protected], ET
Omri Arens, +972 3 763-0127, [email protected], CET
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Belanger, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.