Earnings Call Transcript - PRTH Q2 2023

Operator, Operator

Good morning, and welcome to the Priority Technology Holdings Second Quarter 2023 Earnings Conference Call. All participants will be in listen-only mode. After today’s presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Chris Kettmann. Please go ahead.

Chris Kettmann, Executive

Good morning, and thank you for joining us. With me today are: Tom Priore, Chairman and Chief Executive Officer of Priority Technology Holdings; and Tim O'Leary, Chief Financial Officer. Before we give our prepared remarks, I would like to remind all participants that our comments today will include forward-looking statements which involve a number of risks and uncertainties that may cause actual results to differ materially from our forward-looking statements. The company undertakes no obligation to update or revise the forward-looking statements whether as a result of new information, future events or otherwise. We provide a detailed discussion of the various risk factors in our SEC filings and we encourage you to review these filings. Additionally, we may refer to non-GAAP measures, including but not limited to EBITDA and adjusted EBITDA during the call. Reconciliations of our non-GAAP performance and liquidity measures to the appropriate GAAP measures can be found in our press release and SEC filings available in the Investors section of our website. With that, I would like to now turn the call over to our Chairman and CEO Tom Priore.

Tom Priore, CEO

Thank you, Chris, and thanks for everyone for joining us for our second quarter 2023 earnings call. I'd like to start today by walking through some of the trends we're currently seeing in the business, and then provide an overview of noteworthy developments at Priority, including our exciting recent acquisition of Plastiq. Consistent with what we saw in the first few months of the year, during the second quarter we continued to execute in SMB acquiring and delivered strong results in both B2B and enterprise payments. We remain committed to our unified commerce vision combining payments and banking on a single platform, accelerated by the strength of our countercyclical business lines that are positioned to benefit from higher interest rates and weakening macroeconomic trends. We're equally pleased that our third quarter performance remains on a similar trajectory to what we have seen in the first half of the year. As you saw in our announcement earlier today, we continued our positive momentum with a strong second quarter. Our Q2 revenue organically increased 10% from the prior year to $182.3 million. This led to a 20% increase in adjusted gross profit to $67 million and a 21% improvement in adjusted EBITDA to $41.1 million. Adjusted gross margin of 36.8% increased 330 basis points from the prior year quarter, highlighting the strong operating leverage of our purpose-built platform. On a year-to-date basis, revenue has increased 15% to $367.3 million, driving a 21% gain in gross profit to $130.1 million. Combined with a 180 basis point increase in adjusted gross profit margin in the first half of 2023 to 35.4%, we achieved a 23% increase in adjusted EBITDA thus far in 2023. As you may have noted on the first page of the supplemental slides, we anticipate that our strong first half performance and established trends in our business channels will continue. As a result, we remain confident in our ability to deliver consistent double-digit top line and bottom line growth, projecting full year revenue to increase to $765 million to $780 million, which includes Plastiq's contribution. And more significantly, we're reiterating our previous adjusted EBITDA guidance of $160 million to $165 million for 2023, despite the drag on EBITDA in the back half of the year from our recent acquisition of Plastiq, which will require some investment to bring the division to profitability. These expected results are a testament to the value of our offering and the strength of our performance. For those of you who are new to Priority, slide 6 highlights the architecture of our proprietary unified commerce platform that combines robust payments and banking functionality to monetize the merchant and partner networks we serve. Our growing customer base, combined with current market conditions, continues to reinforce our belief that systems combining features of both payments and banking to accelerate cash flow and distribute funds in multiparty environments will be critical as businesses put greater demands on software and payment solution providers. We are committed to meeting our customers' growing demand by refining the experience for our partners to make working with Priority seamless and simple. Partners can choose the application that best fits their business whether that is a small business operator choosing from the MX Merchant, POS suite and FI or middle market customer adopting CPX or now Plastiq for automated payables or an enterprise partner connecting to us via our API, they can select the Passport financial tools that best fit their needs and begin to move money. We continue to stay on the cutting-edge of payment technology by innovating our SaaS payment suite of services and Passport commerce engine to meet the evolving needs of our customers. As further evidence of this, as of the second quarter we had 13 program managers fully integrated on Passport and nine in the process of implementation with a robust prospect pipeline, and have continued to execute the rollout of our MX Merchant POS suite adding 122 new customers from our direct channels during Q2 with 44 independent reselling partners who joined our MX Merchant POS distributor program which went live in July waiting in the wings. In addition to the continued strength of our legacy business, last week we announced that we have closed our acquisition of Plastiq, a highly complementary B2B payments technology platform that will quickly benefit from our operational and revenue synergies that can be captured on our unique payments infrastructure. Plastiq provides businesses with instant access to working capital solutions that improve cash flow while automating and enabling control over all aspects of accounts payable and receivables. By adding Plastiq, our combined B2B offering will provide businesses supplier and buyer funded working capital solutions that optimize their most important vendor relationships while maximizing cash flow flexibility to operate and grow. The addition of Plastiq is another example of how Priority is building a differentiated unified commerce platform for our business and integrated software clients. Our customers can choose the payment acceptance and automated bill payment tools, now including Plastiq, that best fit their business to optimize their cash flow management all in one place on our native payments and banking as a service platform. We've proven our ability to create value for our shareholders and customers through strategic acquisitions in the past and we see the same value-creating opportunity with the addition of Plastiq. We look forward to welcoming Plastiq's team into the Priority family and integrating the businesses over the next several months to realize the opportunities to grow our B2B customer base through the benefits of our combined offering and the power of our Passport commerce engine. I'm happy to answer any questions you might have on Plastiq during the Q&A portion of the call. But at this point, I would like to hand it over to Tim who will provide further insights into our segment-level performance during the second quarter along with current trends in each that factored into our guidance for the full year.

Tim O'Leary, CFO

Thank you, Tom, and good morning everyone. As I review the second quarter financial results including the segment-level contribution to the consolidated results, please refer to the supplemental slides or the MD&A for further details. Our MD&A is included in the Form 10-Q that was filed with the SEC this morning and provides a discussion of our comparative second quarter results. A link to that filing can also be found on our website. Consistent with what we saw in the first quarter, our strong financial performance in the second quarter of 2023 was driven by the diverse mix of our business segments which continued to demonstrate the ability of Priority to perform in a variety of market conditions. Before I go into the segment-level results, I want to provide a few other key metrics as it relates to the second quarter consolidated results. For the quarter, bankcard dollar volume across all segments was $15.9 billion in line with Q2 of last year. If you include ACH debit and other volumes, the total payments volume for the quarter was $30 billion which is a 5% increase from $28.6 billion in 2022. On a trailing 12-month basis at the end of Q2, bankcard dollar volume was just over $63 billion and total payments volume was almost $117 billion. If you look at the comparable trailing 12-month period for last year, those same volumes were $58 billion and just over $106 billion, which represent just under 9% and just over 10% year-over-year growth respectively. Again, those volume metrics are for the consolidated business. I'll now go into more detail on each of the business segments results for the second quarter. Let's start with SMB payments on slide 9. For the second quarter, SMB generated revenue of $147.9 million, which was a 4% or $5.4 million increase over the prior year's second quarter. This growth was driven by a combination of higher merchant card fees and 10% growth in bankcard transaction count to 180.3 million transactions, which offset the 2% decline in bankcard dollar volume to $15.1 billion. Bankcard dollar volume in the SMB segment was negatively impacted during the quarter by a long-standing reseller partner implementing a planned diversification of their new merchant boarding activity. While we continue to have a strong relationship with this reseller, we also expect that the diversification and boarding activity will continue through 2023. We anticipate though that the quarterly impact will lessen in future quarters. We averaged just over 257,000 merchants during the quarter, which is 4% higher than Q2 of 2022. For the quarter, new monthly merchant boards averaged just under 4,000 compared to an average of 4,500 per month in the second quarter of 2022. Consistent with my comments on bankcard dollar volumes, merchant boarding trends were also negatively impacted during the quarter by the reseller partner's diversification activity. Continuing with SMB profitability on the next page. Adjusted gross profit for the quarter was down by $200,000 to $35.3 million compared to last year. The 1% year-over-year decline in comparative quarterly gross profit was negatively impacted by a nonrecurring $1 million billing true-up for certain assessments by one of our sponsor banks. If you exclude that impact, gross profit would have increased by $800,000 in the quarter. Lastly for SMB, quarterly operating income of $11.5 million represents a $2.5 million decline from the prior year second quarter. Consistent with my comments on gross profit, the comparative quarterly operating profit on a year-over-year basis was negatively impacted by the timing of the billing true-up from one of our sponsor banks. In addition, salaries and benefits in SMB were $1.7 million higher in Q2 compared to last year based on an increase in headcount in the second half of 2022. Moving to B2B payments. Revenue of $3 million was a decrease of 44% from the prior year as we continue to anniversary the previously discussed wind-down of the Managed Services business. We'll continue to see a year-over-year impact from Managed Services in Q3 before that comparative headwind goes away in Q4. And looking separately at the CPX business, that business grew by 11% in Q2 compared to both last year's second quarter and also sequentially versus Q1 of this year. Looking ahead to Q3, the B2B segment will include the results of Plastiq for the months of August and September. So we'll include details on that impact for you on our next quarterly earnings call. With respect to B2B's profitability on slide 12, adjusted gross profit declined to $2.3 million as a result of the Managed Services wind down, but adjusted gross profit margins continue to increase as the lower margin Managed Services business rolls off. For the quarter, gross margins were 78.8% compared to 59.7% last year and 71.4% in Q1 of this year. The B2B segment was at breakeven from an operating income standpoint during the quarter, which was down from $700,000 in Q2 last year but was an improvement from an $800,000 operating loss in Q1 of this year. Moving to the Enterprise segment on the next page. Q2 revenue of $31.4 million was an increase of almost $13 million or 69% from $18.6 million in Q2 of 2022. The themes from the past several quarters have continued as favorable trends in new monthly enrollments and increase in the number of billed clients, growth in deposit balances and the higher interest rate environment have all contributed to the strong revenue growth. As shown on the next slide, adjusted gross profit for the Enterprise segment increased by 72% to $29.3 million, while adjusted gross profit margins expanded by 200 basis points to just over 93%. Operating income of $16.1 million for the Enterprise segment also benefited from operating leverage in the business as exemplified by profit growth significantly outpacing revenue growth for the quarter. Moving on to corporate costs on slide 15. Operating expenses totaled $47.9 million for the quarter, an increase of 12% from the prior year. Salaries and benefits of $19.1 million increased 21% from Q2 of last year, but was consistent with our spend during Q1 as we continue to maintain our expense discipline after investing in the business and the team during 2022. We finished Q2 with approximately 940 employees, including 346 at our India Development Center, which is compared to approximately 870 at the end of Q2 in 2022. SG&A of $10.8 million increased 15% from $9.3 million in Q2 2022, while depreciation and amortization of $18 million for the quarter increased modestly from a comparable quarter last year and was consistent with our Q1 levels. Moving to the next slide. Adjusted EBITDA for the quarter was $41.1 million which was an increase of 21% from $33.9 million in Q2 of 2022. Interest expense of $17.8 million for the quarter increased $5.3 million from Q2 2022 levels as a result of the impact of the rising interest rate environment. As mentioned on prior calls, we have a natural hedge in place for the floating rate debt given the interest income we generate in our deposits. At the end of Q2 that natural hedge covered over 115% of the debt as deposit balances grew throughout the quarter. If you include the floating rate component of our preferred stock, the natural hedge at the end of Q2 covered 83% of our floating rate liabilities. While not listed on the slide for the LTM period ended June 30, adjusted EBITDA of $153.6 million represents over $7 million of growth from $146.4 million at the end of Q1. Moving to the outstanding debt slide on page 17. Our debt levels have continued to decline and we finished the quarter with $612.7 million of gross debt which is down from $615.7 million at the end of Q1. Net debt of $595.1 million is also down by $4.7 million compared to the balance at the end of Q1. From a liquidity standpoint we ended the quarter with $49.5 million of borrowing capacity under our revolving credit facility which includes a $15 million increase to the facility as part of an amendment that we closed on June 30. In addition, we finished with $17.6 million of unrestricted cash on the balance sheet at quarter end. Subsequent to quarter end and in conjunction with the closing of the Plastiq acquisition, we increased the capacity on our revolving credit facility by an additional $10 million which brought the total facility size to $65 million. On slide 18, the preferred stock on our balance sheet totaled $240.7 million at June 30 and is net of $19.5 million of unaccreted discounts and issuance costs. The second quarter preferred dividend of $11.8 million is comprised of approximately $6.5 million paid in cash and $4.5 million of a PIK component. This is supplemented on our income statement with the accretion of discounts and issuance costs of just over $800,000. Before turning the call back over to Tom, I wanted to address our revised revenue adjusted EBITDA guidance for the full year. Based on the combination of first half results, our expectations for the second half of 2023 and the impact of Plastiq, which will require some investment over the next couple of quarters to reach profitability, we continue to forecast adjusted EBITDA in the range of $160 to $165 million for the full year. We are increasing our revenue guidance range to $765 million to $780 million. With that, I'll now turn the call back over to Tom for his closing comments.

Tom Priore, CEO

Thank you, Tim. As we wrap up our review of the second quarter I wanted to reinforce one of the more important qualities of Priority referenced in last quarter's earnings call that we believe will continue to propel us and differentiate us from others in the fintech and payment sector. During that discussion I described Priority as an organization that endeavors to operationalize vision. This is to say that we make dedicated effort as an organization to embed into our people and our workflow a mentality that invests our financial and human capital consistently and cost efficiently to stay at the forefront leading both industry and customer trends well ahead of our competitors. We would submit that there's a growing body of evidence to support our capabilities. Consider that as early as 2020, we positioned Priority to build out countercyclical business lines and focus on sectors that were early in their conversion from non-digital to digital payment methods to insulate our stakeholders from the impending risk of declining growth trends and rising inflation. That vision led to strong results through the height of COVID as well as the sale of part of our real estate technology holdings in a transaction with MRI Software who remains a key integrated partner. That monetization resulted in approximately a 120% return on capital in a little over a year and the paydown of $106 million in debt. Similarly in 2021, we had already initiated a refined strategy to add banking as a service through the Finxera acquisition and have since developed its limited roots into our high-growth Passport collect store and send engine well ahead of today's fast-growing demand for embedded finance solutions. The guiding thesis driving our vision and innovation is that modern commerce demands speed and flexibility to move money that can only be achieved through a combination of payments and banking features that are harmonized on a single platform for all payment routes and the real-time movement, posting, and settlement of money as businesses of all sizes look to accelerate cash flow and optimize working capital, particularly in today's rising interest rate environment. We are confident that our acquisition of Plastiq will be another example of our operationalized vision and demonstrate why Priority is uniquely positioned to deliver the solutions businesses need. At Priority, businesses can collect their sales and accounts receivables on our merchant acquiring applications, quickly fund their money to their linked Passport accounts and send it to vendors through our supplier-funded CPX or buyer-funded Plastiq payment applications. Simply put, Priority is a one-stop shop for businesses to accelerate cash flow, maximize our working capital options to monetize payment flows that grow their business. We appreciate you all taking the time to participate in today's call and the ongoing support of our investors and analysts. Operator, we'd now open the call for questions.

Operator, Operator

We will now begin the question-and-answer session. The first question comes from Brian Kinstlinger of Alliance Global Partners. Please go ahead.

Brian Kinstlinger, Analyst

Hey. Good morning. Thanks so much for taking my questions. You talked about this merchant acquiring was a bit weaker in the last two years or so, and in fact total merchant count was down sequentially for the first time in my memory. Can you go a little bit more into the detail of the impact from the reseller partner? Did this partner exclusively resell Priority payment solutions and now is sending merchants they acquire to a variety of processors? I was just a little bit confused.

Tom Priore, CEO

Yes, absolutely. Brian, this partner has been with us for a long time and was exclusive to Priority for many years. They've now reached a level where they've diversified their product offerings. If I were in their position, I would also consider exploring diversification. They are actively balancing that out. We still have a strong, long-standing partnership, and we expect to see potential growth in new areas due to our banking and automated payable solutions as they integrate into their network. The first step for them is to achieve some diversification, and that process is already in motion. We recognize this is a known factor, and we will continue to strengthen our historical partnership. However, this is a key reason for some of the flattening trends you've observed. If we were to exclude them from our analysis, I believe Tim can provide some statistics indicating there would have been an increase year-over-year. So, Tim, go ahead.

Tim O'Leary, CFO

Yes. I think, if you extracted that reseller partner, Brian, and looked at just the volume growth we would have had 3% volume growth in the quarter compared to the 2% volume decline that we did show on a consolidated basis. And then, yes, your average merchant count was flat right because of that, right? So I think revenues without that impact would have been up 12% for SMB, right? So obviously, as we've talked about in the past some of our larger reseller partners generate a lot of revenue, but the gross profit impact isn't as great. So we would have had a bigger revenue impact without that reseller partner diversifying the boarding. But the gross profit impact would have been less, right? So I think we're confident as we mentioned in our prepared remarks that in the future quarters we'll see a little bit less of an impact from the diversification throughout the balance of the year.

Brian Kinstlinger, Analyst

Okay. And then as it relates to Plastiq, how do you see that helping with the adoption and/or growth trajectory of CPX?

Tom Priore, CEO

Let's discuss the adoption of automated payables generally. In our Commercial and B2B segment, the products are designed for customers to pay their vendors, helping buyers of goods and services optimize their supply chain and working capital. With the addition of Plastiq, customers can now utilize CPX, where the supplier incurs the cost of a digital payment, as well as Plastiq as a payment method to use their existing bank-issued credit for payments to suppliers who do not accept credit cards. For example, if a supplier is paying $10,000 in bills, Level 2 interchange on a B2B transaction typically clears around 2%, so factoring in modest processing fees, the total cost would be about 2.25%. If the supplier has a rewards card that offers 1% cash back, their net cost would be 1.25%. The standard payment cycle using a credit card is about 56 days, and while larger companies may have more time, we'll use this standard for our example. Taking into account current interest rates, 56 days without paying the credit card bill, even if invested in FDIC insured deposits at 5.5%, yields slightly over 90 basis points. This results in a net working capital cost of around 30-plus basis points over two months, which is very low. Using available credit that businesses might not be fully utilizing is very attractive in this environment. This approach is not just relevant for the B2B payment segment with CPX but also broadly applicable to the SMB segment, which has nearly 260,000 active customers. With 70% of small businesses facing working capital challenges, we believe now is the right time for this feature within our Unified Commerce platform. This was a significant reason for pursuing the acquisition when the opportunity presented itself.

Brian Kinstlinger, Analyst

Got it. I have one last question and I'll get in the queue. It's just back at the payments business, the consumer payments business. Again, if I look at the average ticket size, it's meaningfully down from again, the last many quarters when you could say the economy was weakening. It was not. Is there any difference? Is it a weaker consumer, or is pricing coming down? Why would we see the average ticket size be 10% off from where it consistently has been for so many quarters?

Tim O'Leary, CFO

Yes, Brian. So I think the main impact there is some of the volume shifts and thinking about the mix, right? So, part of the volume that declined during the quarter was a much higher ticket right? So, different verticals tend to operate with much higher ticket sizes, professional services and other areas. And some of the volume declines we saw especially, from the large reseller partner came from some of those areas. So that mix shift impacted the average ticket size. But I think if you looked at a kind of same-store sales aspect of kind of thinking about like-kind business, we really haven't seen much of a change in the average ticket size, right? We've seen a little bit of a benefit in certain areas from the inflation in the broader market, but what you're seeing on the average ticket size across the entire enterprise is really driven by a little bit of a mix shift.

Brian Kinstlinger, Analyst

Okay. All right. Thanks so much.

Operator, Operator

The next question is from Jacob Stephan of Lake Street. Please go ahead.

Jacob Stephan, Analyst

Yes, hi, guys. Thanks for taking my questions. So when I look at the B2B segment, do you feel that this business has kind of stabilized, just talking about the base business here around that $3 million level? And how can you see that business expanding? Is it Plastiq becoming more of a bigger part of the package, or what are your kind of growth expectations for the base business here?

Tom Priore, CEO

No, we anticipate significant growth in that business over the next year. The decline you're observing was due to a segment of Managed Services that has now completely phased out this quarter. This segment was primarily outsourced services, and we wanted to allocate more resources to the growth opportunities in B2B, which influenced our decision. We are confident that the existing pipeline we have contracted will lead to substantial growth. Along with the addition of Plastiq, our ongoing pipeline in contract negotiation and final sales processes indicates we expect growth of several hundred percent in the coming year. Regarding the bottom line...

Tim O'Leary, CFO

Jacob, I'll just to put some picture, too. So, yes. So the CPX business, right? So if you think about B2B and separate Managed Services from the CPX business, right that CPX platform grew 11% sequentially from Q1 to Q2, right? So we are seeing growth in that product offering. We will continue to see some comparative headwinds in Q3, right? So the Managed Services business started winding down in late Q3 of last year and was effectively gone in Q4. So it will have a relatively clean quarter, absent Plastiq which obviously will help bridge that next quarter. But from a pure kind of existing B2B business, Q4 this year over last year will be clean with Managed Services really starting to show a lesser impact in Q3 and effectively gone in Q4.

Jacob Stephan, Analyst

Okay. And then maybe just on the Plastiq acquisition, what kind of operating expense kind of step-up could we see from a full quarter of Plastiq? So, not really Q3, but a full quarter would be Q4. What kind of OpEx uptick would you kind of see from that being in the model?

Tom Priore, CEO

Yes. From an operating expense standpoint, I believe that the business will operate at approximately $5 million per quarter related to the Plastiq business itself.

Tim O'Leary, CFO

Okay, right.

Tom Priore, CEO

So, if you think about the overall guidance right now and kind of where we've revised, you can kind of think of the revenue change in guidance being largely attributable to Plastiq and the revenue we expect to generate in the last five months of the year. And then, we didn't want to get into the specifics on the EBITDA. But we're comfortable keeping the EBITDA guidance where it is despite a few million dollars of investment we're going to have to make in that business to get to profitability. So, it's going to run at higher OpEx for a short time period as we extract all the cost savings, but we expect to get that business to profitability pretty quickly.

Jacob Stephan, Analyst

Okay. That's helpful. And then just last one for me here. The Enterprise business, nice to see that significant margin expansion there. It seems like this is really just a pure function of scale being built and now it's all about new enrollments. But what kind of revenue level do you expect you'll kind of need to increase headcount there, or just build out more support in that business?

Tom Priore, CEO

The increase in expenses will be minor and won't be related to technology. Instead, they may be related to relationship management or sales. We are seeing outstanding results from that sector. I mentioned the new program managers who have already integrated, considering we officially launched this in February. I was prepared to start bringing partners on board for program management, and 13 are already operational, with nine more in the process of going live, plus a healthy number in negotiations. The rate of adoption is currently surpassing our expectations.

Jacob Stephan, Analyst

Okay.

Tom Priore, CEO

You raised an excellent point, and I want to clarify this for everyone on the call. We believe that Priority stands out in the market because it operates as a single platform for collection, storage, and sending through our Shared Services framework. This allows us to efficiently manage SMB acquiring, B2B payments, and our Enterprise segment all in one place. The platform is designed to scale without the need for additional personnel, as it serves multiple functions. We've developed workflows that integrate elements across these channels, eliminating the need for overlapping technology and reducing the need for teams working solely on one area due to operational differences. This is a significant advantage, and we are just beginning to tap into this potential. The infrastructure is solid and built to endure.

Jacob Stephan, Analyst

Awesome. Great to hear. Thank you.

Operator, Operator

The next question is from Hal Goetsch of B. Riley Securities. Please go ahead.

Hal Goetsch, Analyst

I have a couple of follow-up questions regarding Plastiq. If you look at slide 7, it shows a $70 million net revenue run rate, and you mentioned $5 million in operating expenses. I want to clarify the revenue number in relation to the cost guidance you provided. Is the $70 million figure inclusive of interchange and network fees or pass-through revenues? Also, what is the net revenue based on that business's run rate?

Tim O'Leary, CFO

Hi Hal, thank you for joining. The revenue model for Plastiq is somewhat different from what we've historically seen at Priority. Essentially, Plastiq acts as the merchant of record for buyers using their credit cards, facilitating the cash flow to suppliers via various payment methods like checks, wires, or ACH. This means that Plastiq records more revenue based on a gross basis compared to Priority's numbers. This revenue does include interchange. To compare the two on a true net basis, we would need to adjust some figures, but I don't have those exact details at the moment. The $25 million plus guidance we've provided is based on Plastiq's revenue model, meaning the net impact for us will be lower when compared to how we used to report our revenue in a more straightforward manner.

Hal Goetsch, Analyst

Okay. From my experience, there was a company that ran into financial trouble while attempting to go public through a SPAC, and it didn't succeed. What challenges do such companies face when they run out of cash, especially when they're cutting back on investments? What aspects will they need to reinstate? Also, could you discuss the extent of these factors as we look into 2023 and 2024?

Tom Priore, CEO

We've taken a very curated approach. When we entered bankruptcy, we were the stalking horse bidder, which gave us a clear understanding of what needed to be done to make Plastiq successful. It has been a collaborative effort, including discussions with customers and key relationships. We aimed to communicate that the bankruptcy was a strategic move to reset the company with the right partner, one that has the resources to leverage its market position effectively. There's no need to increase expenses; instead, our focus is on enhancing what Plastiq offers, which is an elegant application that helps businesses of all sizes utilize their credit more efficiently to optimize working capital. We want to ensure this service reaches all our customers, from the larger B2B segment to our integrated partners and SMB customers. We have been aligning our efforts with the Plastiq team for several months.

Hal Goetsch, Analyst

Great. Thank you.

Tom Priore, CEO

Yeah. Thank you. Thanks for your question.

Operator, Operator

This concludes our question-and-answer session. I would like to turn the conference back over to Tom Priore for closing remarks.

Tom Priore, CEO

Well, I'd like to thank everyone on behalf of Tim and I, and of course all the dedicated employees at Priority for taking the time to learn more about the current state of our business and how we see the future of fintech and payments. I appreciate everyone's engagement today. I hope everyone has a great remainder of the week. And we look forward to doing this again in the coming months, and sharing more of our successful results. Thanks everyone.

Operator, Operator

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.