Earnings Call Transcript - RGP Q2 2023

Operator, Operator

Good afternoon, ladies and gentlemen, and welcome to the Resources Connection, Inc. Conference Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session and instructions will follow at that time. As a reminder, this conference call is being recorded. At this time, I would like to remind everyone that management will be commenting on results for the second quarter ended November 26, 2022. They will also refer to certain non-GAAP financial measures. An explanation of and reconciliation of these measures to the most comparable GAAP financial measures are included in the press release issued today. Today’s press release can be viewed in the Investor Relations section of RGP’s website and also filed today with the SEC. Also during this call, management may make forward-looking statements regarding plans, initiatives and strategies and the anticipated financial performance of the Company. Such statements are predictions, and actual events or results may differ materially. Please see the Risk Factors section in RGP’s report on Form 10-K for the year ended May 28, 2022, for a discussion of risks, uncertainties and other factors that may cause the Company’s business, results of operation and financial condition to differ materially from what is expressed or implied by forward-looking statements made during this call. I would now like to turn the call over to RGP’s CEO, Kate Duchene.

Kate Duchene, CEO

Thank you, operator. Good afternoon, everyone. Thanks for being with us. We’re pleased to report continued strong financial performance in Q2 despite ambiguity in the macro environment. Q2 revenue on a same day constant currency basis was almost 6% higher than prior year, excluding the taskforce business, which we divested at the end of May. The growth delivered is on top of prior year growth rates, which were significantly into double digits. Gross margin improved 180 basis points over prior year to 41.1%. Run rate SG&A continues to decline as a percentage of revenue to just over 26% in the quarter. Adjusted EBITDA margin improved 230 basis points over prior year to nearly 15%, representing record performance for a second fiscal quarter. Net income grew to $17.4 million, up from $14.3 million over prior year, which represents the highest level in a decade. These profitability results exceeded our guidance as we grew top line, improved pricing and maintained disciplined cost management. We entered Q3 with one of the highest pipelines in company history and are working tirelessly to convert all the opportunities. Against this backdrop of strong demand, we also note that some clients have paused current initiatives while others have delayed project starts, so the conversion to revenue may take a bit longer this calendar year. While Q3 always reflects holiday impact, we remain cautiously optimistic as we move further into calendar 2023. I’ll turn now to some of the underlying reasons for our long-term positive perspective. We recently conducted a primary research project on the successes and challenges of executing mission-critical projects in the wake of global disruptions and market volatility. Organizations have taken on more mission-critical projects in the past 2.5 years to keep up with the rising customer and competitive demand. From finance and digital transformation to enterprise-wide operational change and reimagining supply chains, these critical initiatives are imperative to success. Yet, many companies have found it more challenging to execute these strategic projects. A tight labor market, a changing workforce, a distributed workforce, a shortage of in-demand skill sets and new technology demands have made it all the more difficult to balance and execute organizational priorities. This research we undertook informs us as to what leading companies are doing to execute work differently and what lagging companies are missing. We surveyed over 400 companies in North America, Europe and Asia Pacific, with $1 billion or more in revenue in 4 industries: technology, pharma, financial services and health services. The respondents were functional leaders and above. We also conducted in-depth interviews with 10 large global organizations that have been executing key initiatives with great success. Today, I’m pleased to share a summary of the insights we learned. Fundamentally, most companies have found that executing critical projects is very challenging since the pandemic began, with only 15% reporting all their projects met key goals. Secondly, project management skills are critical at all levels of an initiative, and most companies lack enough of the necessary talent in their organizations. Third, the management of hybrid, remote and organizationally diverse teams is the number one challenge in execution, which ties to the need for strong project management and change management support. Fourth, the best companies of project execution have a much higher percentage of outsiders on their teams, and they intend to grow the mix. Fifth, a strong project framework supported by great digital collaboration tools is critical to success. These findings strongly support RGP’s focus on project management and specific expert skill sets. Items 4 and 5 are the most significant findings for our business. First, in relation to core RGP, the research reflects the secular trends we have anticipated. Not all talent should be full time, and blending in independent experts improves outcomes. This trend is gaining traction quickly in our global clients and is referred to as organizational workforce strategy or total talent transformation. Finally, the idea of buy, build and borrow is the way forward. RGP is perfectly positioned to provide the needed solutions. We engage with clients to provide project management, change management and subject matter expertise. The majority of our work in our global client base relates to execution of change, transformation, regulation and risk projects. These are the mission-critical projects our clients face today, and they lack all of the skill sets they require. Second, with respect to item 5, we also know that most of the projects in which we engage have a digital element, especially related to employee experience. Digital transformation of the employee experience is the core competency of the Veracity team, utilizing exceptional software platforms like ServiceNow, Akumina and Salesforce. We are currently working in several large global organizations to improve collaboration, manage hybrid and diverse teams, and drive knowledge sharing as companies learn to work differently. Veracity has won significant work in this area, delivering record revenue highs in the second quarter. We will publish the full research report this month, so please watch for our press release and full publication on our website. In addition, we remain optimistic about our expanding opportunities in Asia Pacific. This region delivered 16% revenue growth on a same day constant currency basis in the quarter, with more to come. Consulting talent is now borderless. As we continue to support global clients who are migrating work to this region, we are increasingly winning partnership opportunities, leveraging our international presence. We are working with marquee clients in the region and expanding our reach within these clients in meaningful ways. The passion of our people and the quality of talent in the region is absolutely outstanding. In addition, we are helping clients in North America and Europe understand the power of diverse and distributed teams who can solve their problems in a differentiated way. Our strategy is to build delivery teams with both in-country and offshore talent, which we manage with the oversight of our integrated global account teams. And as we upgrade our technology, this truly global approach cannot be replicated by the Big 4, allowing us to deliver a quality and value combination that cannot be matched. We are winning more and more work with this strategy, and we believe that our global operations, particularly in Manila, Bangalore and Mexico City, will be important centers of excellence to support global client account growth. In closing, I’d like to share a story one of our consultants recently shared with me about her experience with RGP, our human-first approach and why she loves our model. She explained that she is bipolar and has always been very open about it. It is relatively managed, but she still has times of significant depression. This past summer, she suffered a severe episode and shared with two RGP managers that she was having trouble. They both immediately asked what they could do to help, and they proactively worked on her behalf. When she expressed concern about shifting responsibilities to others, they both reassured her that all they wanted to do was make sure she was okay. She told her husband that in the 20 years of working at different firms, while her prior bosses have been concerned and hoped she felt better soon, this was the first time her boss has immediately acted for her, so she was able to focus on herself. That is what makes RGP so different. We act and care for our people. We don’t just talk. I’ll now turn the call over to Tim for an update on operations.

Tim Brackney, President

Thank you, Kate, and good afternoon, everyone. During the second quarter, we saw good revenue growth and operational metrics as well as strong margin performance. Pipeline build and closed deals were strong, and we were able to maintain the revenue momentum we noted at the end of the first quarter, despite increasing macroeconomic uncertainty. Same day constant currency revenue, excluding taskforce, increased by nearly 6%, and the overall demand profile for our services demonstrated continued strength throughout the quarter. Geographic performance was solid across our core business, with strategic accounts, Asia Pacific, North America, healthcare, Countsy and Veracity all performing well, with Europe being the one area of weakness. Overall, we have performed well through the first half of the year, but are, of course, weary of recessionary trends impacting our clients. We will continue to work hard at top-of-the-funnel activity as well as ensuring great care and shepherding opportunities from prospecting to deal closure. While our growth pipeline has now reached one of its highest levels in three years, the sales cycle requires more attention and more effort than it did a year ago. But a lot of opportunity remains as companies continue to shift their focus to co-delivery of important initiatives. Clients increasingly recognize the value of owning their own intellectual property and working with firms to help them execute on key projects. This allows us to run day-to-day operations and change for the future, which has always been our value proposition. As clients work through their workforce plans for the coming year, there is an enduring reality that the pace of change will continue to be relentless. The flexibility of speed required to meet that pace are hallmarks of RGP. As such, we see real opportunity through the remainder of the year and beyond. One of the fast-moving trends we are currently seeing with our clients in the technology sector is a rapid shift in focus to profitability expressed via reduction in force, division closure and a focus on only the initiatives that are a priority for the enterprise. However, many of these clients are seeing attrition beyond their desired levels and are quickly recognizing the value we can provide as a flexible solution compared to the more rigid approaches of larger firms. As a result, we are getting the opportunity to increase our presence in key projects and, in several cases, enter new projects to replace incumbent firms. As an example, at one Fortune 500 technology client, two of the large projects we were to begin working on were initially paused as the company went through significant restructuring and layoffs. But we stayed close to our clients through the uncertainty as many of them were concerned not just about the condition of their projects, but perhaps even the status of their own employment. As circumstances played out, we gained more clarity on the timing of the existing projects, which we began to help recently, and we are currently in discussions with them on other projects brought about by the restructuring. Some of these projects are to help provide on-demand talent for gaps caused by attrition and others relate to providing expertise and execution around important enterprise initiatives. Another way that we’ve been able to differentiate ourselves is by leveraging our international delivery capability. As an example, a large multinational conglomerate is undertaking several major initiatives related to a global restructuring. We have deployed over 200 consultants around the world to help with these overlapping priority projects. A primary reason we were selected as a key partner was our ability to support their data cleansing and compliance efforts in Manila, an important center of excellence for our clients. Half of the consultants we have deployed are domiciled in the Philippines. Similarly, a global financial services client has undertaken myriad initiatives, including finance transformation and divestitures. We have nearly 100 consultants supporting these efforts, with a large contingent working out of Mexico. Our ability to execute internationally, along with our presence and capability in Mexico, was the determining factor in our ability to win this work, which is already leading us to additional opportunities to take share from larger competitors. On the candidate side of our business in the second quarter, we continue to attract and retain exceptional talent to our platform. As I noted earlier, many clients have reacted to macro uncertainty with restructurings, layoffs and reductions in benefits as they seek to buffer their bottom line. We have seen in this cycle in particular that talent really values the importance of control and community. Many begin to realize that in traditional employment, particularly during turbulent times, there truly is a lack of control and a dilution of community. For groups impacted by a restructuring and their colleagues who are not directly impacted but affected, RGP becomes an even more attractive alternative to traditional employment. We have numerous examples of this contemplation in the workforce as alumni, newcomers and even former employees of existing clients have decided to work with us instead of traditional alternatives. As the labor market remains tight, our talent team, which essentially manages a human capital supply chain, is performing exceptionally. Attrition is in line sequentially and year-over-year, and strong hiring trends persist as we become the premier destination for talent that is daring to work differently. The average tenure of our agile employees approaches five years, and we have learned over time that the highest risk of attrition typically occurs in the first year of employment with us. This continues to be an area of focus for us, and we’re working very hard to provide transparency regarding the portfolio of opportunity that awaits each consultant. Additionally, our team envelops new joiners in our culture as we understand that this community experience is a key differentiator for us and helps to underpin the trust that consultants have in RGP. Over the Thanksgiving holiday, I asked the talent team if there were any consultants who were struggling and if there’s anything more we could do to support them. Our Southeast talent team informed me of a consultant who was dealing with a confluence of circumstances, including seriously ill family members and damage from Hurricane Ian. The team had stayed very close to our consultant. And when I spoke to her, she let me know she was fearful that her need for time off to care for her family might hurt her chances to work with us in the future. Nothing could be further from the truth. The team and I reiterated our support and decided that she actually needed a few extra days off given the burden she was shouldering. She shared with me that the outpouring and support she received was unmatched in her career and that while she is new to RGP, she had found a professional home. We are proud to be human-first at RGP. Now, let me turn back to our second quarter operations. In addition to our gross pipeline nearing a multiyear high, we continue to make progress with respect to pricing as well, increasing billing rates, excluding taskforce, by 4% on a constant currency basis compared to the prior year quarter. Pricing leverage will be an opportunity across the enterprise regardless of economic direction. While we are mindful of potential broader impact based on economic conditions, early non-holiday third quarter revenue and operational trends are in line with the strong Q2 trend. Finally, let me touch on operational leverage. In Q2, we continued to focus on controlling fixed costs and operating efficiently, resulting in significant adjusted EBITDA margin improvement over the prior year quarter. We will remain especially vigilant about discretionary spending through the balance of the year. I will now turn the call over to Jenn for a more detailed review of our second quarter results.

Jenn Ryu, CFO

Thank you, Tim, and good afternoon, everyone. We achieved another quarter of strong performance, one of the best second fiscal quarters in more than a decade, coming in near the high end of our guidance range for revenue, exceeding guidance range for gross margin percentage and coming in better than the favorable end of the SG&A guidance range. Revenue for the quarter was $200.4 million, up 6% over the prior year quarter on a same day constant currency basis and excluding the impact of the taskforce divestiture. Our revenue for the first half of the fiscal year was up 11% on the same basis. In addition to strong top line growth, we also achieved record second quarter adjusted EBITDA margin of 14.8% and record second quarter adjusted EBITDA of $29.6 million, representing 19% growth over the same period a year ago. GAAP diluted EPS was $0.51 per share for the quarter, an improvement of $0.09 or 21% over the prior year quarter. Overall, demand remained stable despite uncertainties in the macro environment. While certain client segments have become more deliberate in their spending pattern as they wait for more macro certainty, mission-critical initiatives and projects are still being executed, particularly in our large global clientele, which tends to be more resilient. Revenue from our strategic global accounts grew 6% year-over-year on a constant currency basis. Our core solution areas in finance and accounting, and technology and digital also continued to perform well with 9% and 17% year-over-year growth, offsetting certain other areas that were softer. Despite the Federal Reserve’s effort to address elevated inflation, the labor market remains tight and continues to support our top line performance. Contributing to the solid revenue growth in the quarter was a continuous improvement in our bill rates, with our ongoing efforts to align pricing with the value delivered to our clients yielding positive results. The U.S. average bill rate rose to $156 from $148 in the second quarter of fiscal 2022, an increase of 5.4%, with both Europe and Asia Pacific driving similar improvement. Our ability to improve pricing has and will continue to play a significant role in sustaining our top line performance while also improving our overall operating leverage and profitability. Geographically, North America and Asia Pacific both performed well with 6% and 16% year-over-year growth on a same day constant currency basis, while Europe declined by 5% on the same basis and also excluding taskforce, largely because of delayed client buying patterns due to growing recessionary pressure. The tremendous growth in Asia Pacific was attributable to strong demand from our FDA clients as large global companies continue to shift their service centers to the Asia Pacific region. Gross margin in the first quarter was 41.1%, up 180 basis points over the same quarter a year ago and just beating the high end of our guidance range, primarily driven by an improvement in the bill/pay ratio of 270 basis points. Enterprise average bill rate for the quarter was $130 constant currency, up from $127 a year ago, average pay rate was also favorable at $62 constant currency, an improvement from $63 in the prior year quarter. Now turning to SG&A, we remain disciplined with cost management and investment oversight in the business in light of ambiguity in the macro environment. Our run rate SG&A expense for the quarter was $52.7 million or 26.3% of revenue, a 70 basis-point improvement compared to the same period a year ago and better than the favorable end of the guidance range of $54 million to $58 million. As a reminder, run rate SG&A excludes non-cash compensation, restructuring charges, contingent consideration and technology transformation costs. Technology transformation costs associated with our system implementation were $2.7 million for the quarter, of which $1 million was capitalized, with the remaining $1.7 million included as non-run rate operating expenses for the quarter. We expect these costs to ramp up in the second half of the fiscal year as we progress through the implementation. Estimated cash outlay in the third quarter is expected to be in the range of $5 million to $7 million, of which approximately $3 million to $4 million would be capitalized. Our implementation is on track, and we anticipate completing the project over the next 18 months. Turning to our liquidity, we generated $23.7 million of cash from operations during the first half of the fiscal year as a result of strong business performance. Our debt level remained low with a leverage ratio of only 0.2x, and we ended the fiscal quarter with $89.4 million of cash and cash equivalents after distributing $4.7 million of dividends and repurchasing approximately 318,000 shares during the quarter at an average per share price of $16.80. We plan to continue to return cash to shareholders through dividends and through our share repurchase program, which has $60 million available at the end of the quarter. I’ll now close with our third quarter outlook. The early third quarter revenue trend has been steady compared to Q2. While clients are evaluating their spending decisions more carefully as the macro economy continues to adjust, our sales metrics remain robust and the pipeline remains healthy, reflecting the favorable secular workforce trends Kate and Tim both mentioned. The long-term prospect of our business remains strong. In the short term, we expect a typical seasonal revenue pattern in the third quarter due to holidays across the globe. In addition, the strength in the U.S. dollar will continue to impact the translation of financial results from our foreign entities. We estimate our third quarter revenue to be in the range of $181 million to $186 million, which would be the second highest Q3 revenue in the last decade despite the sale of taskforce earlier this fiscal year. As with every year, gross margin will also be affected by the holidays, along with the reset of employer payroll taxes at the beginning of the calendar year. Nevertheless, we expect our sustained improvement in pay/bill ratio to partially offset the seasonal impact, yielding a gross margin range of 37.5% to 38.5%, which will be the highest third quarter gross margin over the last 10 years. Finally, we expect our run rate SG&A expense to be in the range of $56 million to $58 million, reflecting higher employer payroll tax expense at the beginning of calendar 2023. Non-run rate and noncash expenses for the third quarter consist of $2 million to $3 million of technology transformation costs and approximately $3 million of stock compensation expense. With that, our Q3 adjusted EBITDA margin is expected to return to the typical single-digit percentage range, reflecting the normal seasonality factors I just pointed out versus prior Q3’s exceptionally strong adjusted EBITDA margin. I would also note that while we have a robust pipeline, and we’ll continue to work to outperform as we always do, the pause in stronger activity that is reflected in our third quarter outlook could potentially continue as we move through calendar 2023, depending on the broader macroeconomic trends that we do not control. That concludes our prepared remarks. We will now open up the call for Q&A.

Operator, Operator

Our first question comes from Andrew Steinerman with JPMorgan Chase. You may proceed.

Andrew Steinerman, Analyst

Hi. It’s Andrew. I just wanted, Jenn, if you don’t mind, when talking about the revenue target for the third quarter, $181 million to $186 million, could you just give us what that would be on organic constant currency revenue growth basis year-over-year, excluding taskforce?

Jenn Ryu, CFO

Yes. Sure. Hi Andrew. At the high end of the range at $186 million compared to Q3 of last year, same day constant currency, excluding taskforce, you’re looking at approximately a 5% decline.

Andrew Steinerman, Analyst

Right. You just mentioned same day. Could you specify the number of days in the third quarter compared to the same quarter last year?

Jenn Ryu, CFO

Sure. It’s 61 days.

Andrew Steinerman, Analyst

For both?

Jenn Ryu, CFO

For both. Correct.

Andrew Steinerman, Analyst

Okay. Thanks, Jenn. I appreciate it.

Operator, Operator

Our next question comes from Mark Marcon with Robert W. Baird. You may proceed.

Mark Marcon, Analyst

Hey. Happy New Year, and it was nice to see the profitability come through for the quarter. I’m wondering with regards to the guidance that you gave, you are seeing really solid growth in North America, and then Asia was really strong. I’m wondering, if we take a look at the overall guidance for revenue, how would that break out from a North America, Asia, Europe perspective?

Jenn Ryu, CFO

Yes. Sure. The guidance contemplates continued softness in Europe. Asia Pac is expected to hold steady in this quarter, obviously, taking into holiday impact, right, if you were to compare to Q2. In North America, we’re also expecting to be relatively steady to Q2. And to Q3, if you’re comparing year-over-year, we are seeing some slower decision-making overall within our client base. We noted that our pipeline is still very strong. The revenue conversion has slowed down just a bit. So, if you’re comparing year-over-year, we’re seeing some softness in North America as well.

Mark Marcon, Analyst

Sure. And I mean, that wouldn’t be unexpected given all the macro headlines that are out there.

Jenn Ryu, CFO

That’s right.

Mark Marcon, Analyst

It should be expected by almost everyone. I'm curious about the slower decision-making process; could you provide some insights on the typical timeline for decisions? For example, how many weeks or months would we usually expect, and how has that changed? Additionally, to what extent are you noticing project cancellations?

Tim Brackney, President

Hi Mark, it’s Tim. Happy New Year to you. Let me provide some insight on that. When we look at aging overall, it has extended by about 3 or 4 business days, which is roughly equivalent to a full week. However, this doesn’t capture the entire situation because, when we examine the actual sales funnel, the total amount of opportunities is actually higher than it has been in a while, as seen at the end of the quarter. The main issue lies in the lengthening process from identifying opportunities to qualifying them. This is primarily due to the need for additional approval layers that weren’t necessary before. Furthermore, many of our larger clients are reevaluating their entire project portfolios, which adds another layer of consideration to their decision-making process. I hope that provides you with enough insight.

Mark Marcon, Analyst

I appreciate that, Tim. Can you discuss your bill rate improvement, especially regarding North America? What insights do you have about the Big 4? We've noticed some activity from E&Y and are curious about pricing and the project pipeline for the Big 4, as well as how that might affect you.

Tim Brackney, President

I’ll begin by saying that Kate may want to provide additional insights on this. Initially, we observed that the Big 4 firms were quite aggressive in raising their prices and were slower to lower them in past cycles. Consequently, they have the flexibility to adjust their pricing if they choose to be more competitive. However, we haven’t observed this happening yet. What I can say is that the current opportunities arise from their sufficient demand in the pipeline, allowing them to maintain aggressive pricing. This provides us the chance to undertake some of the work they typically handle and to gain business where they might be hesitant to adjust their pricing. We are positioned as a more attractive option, and we are beginning to notice these opportunities emerge, especially with some of the larger clients.

Kate Duchene, CEO

Yes. Hi Mark, and Happy New Year to you too. I’d answer it a little bit differently, too. What we’re seeing in the Big 4, and I’m hearing it directly from clients, is that they don’t have the talent or they’re experiencing quiet quitting in the delivery of the work for clients. I think the Big 4 are certainly having talent challenges that aren’t going away anytime soon. The experience they’re delivering in the client base is an opportunity for us.

Mark Marcon, Analyst

That's really interesting and it certainly seems like a great opportunity for you. Regarding your strategic considerations about your geographic presence, how would you assess the long-term potential in the Asia Pacific region? What could that market look like? Additionally, what are your thoughts on Europe? To what extent is the situation influenced by macro factors compared to the reorganization and divestiture of taskforce, and how is that affecting the pipeline in that area?

Kate Duchene, CEO

Yes. Let me jump in, and then I’ll have Tim follow up because I think he’ll have especially some further commentary on Europe. Let me start with taskforce, and then I’ll turn to Asia Pacific. Taskforce, strategically, we are looking at building our business with an employed consultant model. We think that the importance of creating that connection and the global community of consulting talent is really important. Taskforce, if you remember, runs more of an independent contractor model. So strategically, we made that pivot, and I would say we’re very pleased that we’ve done that. We wish taskforce well. There was no animosity with that separation. It’s just a different strategic vision of what we are building globally. I just came back and so did Tim from trips in Asia Pacific, and I think we’re both incredibly bullish about our opportunities there, especially throughout Southeast Asia, continuing to build in both Manila and Bangalore and beyond Bangalore. The ability for us to tap into the right talent and to bring our model to that region, which is new for them, is exciting and, I think, exciting for all of us. I was really struck by how passionate our people are about our business model there and the ability to attract talent to what is a newer or emerging consulting model for that region. I think you’ll continue to see us. We’ve started that practice in Malaysia. There are some other geographies in Southeast Asia that we are looking at in a very cost-effective way. But remember, too, the reason we’re investing in upgraded technology globally is that we want to be able to tap in and capture this borderless consulting talent without the cost structure of 10 years ago. That’s what we’re prepping the Company for.

Tim Brackney, President

Yes. I’ll add a couple of comments about APAC and make a quick note on Europe. In APAC, in addition to what Kate mentioned, a lot of the growth we’ve seen has been based on a similar strategy to what we are using in Europe, which is to engage our largest and most important clients in our global strategic client account program. There are global initiatives where we focus only on certain work streams, mainly done domestically. Over the past year, particularly in APAC, we have significant opportunities there, especially in centers of excellence where we have BPO and other operations. We are leveraging our presence there. Regarding Europe, I want to emphasize that we restructured with a focus on profitability and ensuring we can service our large clients. Consequently, our revenue base now consists of fewer clients, and we are concentrating on more project execution projects, which will introduce some volatility in our run rate. However, as we continue to invest in that region, we will stabilize the run rate and adjust the business for better profitability.

Mark Marcon, Analyst

Great. And then, can you give us any updates on HUGO?

Kate Duchene, CEO

Yes. HUGO is progressing as planned. We’re continuing to build talent pools in both the Tri-State and Southern California areas. I think the opportunity for us as we move into the second half of 2023 and beyond is how can we continue to leverage the capability of digital engagement more broadly in our business. This management team is very focused on driving efficiency, lowering our cost of sales. Technology and digital engagement will be a piece of it. So far, everything is going as planned. We don’t break it out separately; it’s not significant enough yet for us to focus on, but we’re very pleased with where we’re headed.

Mark Marcon, Analyst

Great. Kate, everyone is discussing the macro environment, and most economists are predicting a recession this year. How should we consider the potential impact on our revenue if we experience a mild recession, which seems to be the general view? Additionally, how should investors perceive the level of profitability we can maintain if we do enter a mild recession?

Kate Duchene, CEO

Yes. We’re very committed, Mark, to maintaining the profitability range we’ve set. We’ve said on an annual basis, we want to be in the mid-teens. That’s different than 10 years ago, and we’re very committed to it. While I think a mild recession might be impacting us a little bit on the top line, we’re delivering; we’re continuing, especially in the quarter we’re just reporting record profitability, and we’re not giving that up. We’ve made moves in the business to lower our cost structure, and we’re continuing to do that with upgraded technology and the ability to do more with technology so we can bring headcount costs down. We’ve always said the two biggest costs for us are headcount and real estate, and we’ve made moves on both, and we continue to do so. I’m very optimistic that we will continue to deliver results on the bottom line in this business.

Operator, Operator

Our next question comes from Marc Riddick with Sidoti. You may proceed.

Marc Riddick, Analyst

I appreciate that many of my main questions have already been answered, but I wanted to inquire about the extensive survey you conducted. Could you share more details about it? Were there any insights that surprised you, and have those insights prompted any operational changes? Additionally, I’m eager to see the results, but could you provide the timeframe for when this survey took place?

Kate Duchene, CEO

We did conduct the survey largely in November. I think we started it at the end of October, but largely completed it in November. We did a preview of our findings in New York City on November 30th. Like I said, Marc, we’ll be publishing the full report in the next two weeks. The surprising insight for me was the accelerating use of organizationally diverse teams. While that’s rapidly expanding in the companies that are leading in terms of their own project delivery and recognizing that the talent you have around the table that runs day-to-day operations is not necessarily the talent you need to drive change, I think as more organizations recognize that, that presents opportunities for companies like ours to be the right partner. Companies starting to think about their human capital supply chains very differently, and the advent of technology is allowing them to do it. I think we’ve all learned so many lessons coming out of COVID that it’s really an interesting time to be in a human capital business because finally, the world is catching up to our business model, and that feels very good. So, while this upcoming quarter may have some top line challenge, the longer term trends are really moving in our favor. While we read today that bosses are demanding people come back to the office, I think it’s still really up in the air whether talent is going to respond to that in the right way. Talent clearly has choices today, and our business model is one of them. The research confirmed where we are as a business more than surprised me.

Marc Riddick, Analyst

Thank you for the update. I wanted to ask about the positive bill rate environment and what you are observing. Has there been any significant change in the business mix contributing to that, or is it simply a result of continued pricing improvement?

Tim Brackney, President

Hey Marc, this is Tim. I lost you for a moment there; it sounded a bit garbled on my end. Could you please repeat the question? I'm happy to provide some additional clarity.

Marc Riddick, Analyst

Sure, sure. I was asking about sort of the contributions on bill rate and maybe what you see going forward there, whether that was a business mix benefit or is that just sort of pushing to pricing and the room that we may have for that going forward.

Tim Brackney, President

I think it’s a good question. It’s a little bit of both. Right now, it’s more really just pricing discipline and less of a mix shift for us. In reality, we realize that our pricing value to the market presents a huge opportunity for us. That’s a big focus for us across the business. However, as we take on more project consulting projects where we’re responsible for the deliverable and doing more of that type of work, we will command higher bill rates and higher margins. We think there’s more opportunity for us to shift share from some of the larger firms as people think about value.

Jenn Ryu, CFO

If you examine all of our regions, each has seen an increase of over 5% in their bill rates this year compared to last year. On a weighted average basis, it's important to note that we divested taskforce. Without taskforce, which tends to have a slightly higher bill rate in Europe, our overall weighted average rate decreased slightly due to the change in mix. However, all the regions have made significant progress this year in terms of bill rate increases.

Operator, Operator

Thank you. I’m not showing any further questions at this time. I would now like to turn the call back over to Kate Duchene for any closing remarks.

Kate Duchene, CEO

I just want to thank everyone for joining us again today. I wish you a happy and healthy new year, and we’ll look forward to talking to you again after Q3. Thanks, everyone.

Operator, Operator

Thank you. This concludes today’s conference call. Thank you for participating. You may now disconnect.