8-K

SHENANDOAH TELECOMMUNICATIONS CO/VA/ (SHEN)

8-K 2020-02-26 For: 2020-02-26
View Original
Added on April 10, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_________________

FORM 8-K

_________________

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported):  February 26, 2020

_______________________________

Shenandoah Telecommunications Company

(Exact name of registrant as specified in its charter)

_______________________________

Virginia 0-9881 54-1162807
(State or Other Jurisdiction of Incorporation) (Commission File Number) (I.R.S. Employer Identification No.)

500 Shentel Way

Edinburg, Virginia 22824

(Address of Principal Executive Offices) (Zip Code)

(540) 984-4141

(Registrant's telephone number, including area code)

Not applicable

(Former name or former address, if changed since last report)

_______________________________

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading Symbol(s) Name of each exchange on which registered
Common Stock (No Par Value) SHEN NASDAQ Global Select Market

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02. Results of Operations and Financial Condition.

On February 26, 2020, Shenandoah Telecommunications Company (the “Company”) issued a press release announcing its financial position as of December 31, 2019, results of operations for the three and twelve months ended December 31, 2019, and other related information. The Company will also post supplemental earnings presentation materials on the investor section of the Company’s website at www.Shentel.com. A copy of the press release is furnished as Exhibit 99.1 and is incorporated herein by reference.

These materials may contain forward-looking statements about Shenandoah Telecommunications Company regarding, among other things, our business strategy, our prospects and our financial position. These statements can be identified by the use of forward-looking terminology such as “believes,” “estimates,” “expects,” “intends,” “may,” “will,” “should,” “could,” or “anticipates” or the negative or other variation of these or similar words, or by discussions of strategy or risks and uncertainties. Shenandoah Telecommunications Company undertakes no obligation to revise or update such statements to reflect current events or circumstances after the date hereof, or to reflect the occurrence of unanticipated events.

Item 9.01. Financial Statements and Exhibits.

(d) Exhibits

The following exhibit is furnished with this Current Report on Form 8-K.

99.1*      Fourth Quarter 2019 Earnings Press Release

* Furnished herewith

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Shenandoah Telecommunications Company
Date: February 26, 2020 By: /s/ James J. Volk
James J. Volk
Senior Vice President – Chief Financial Officer<br>(Principal Financial Officer)

EdgarFiling EXHIBIT 99.1

Shenandoah Telecommunications Company Reports Fourth Quarter and Full Year 2019 Results

EDINBURG, Va., Feb. 26, 2020 (GLOBE NEWSWIRE) -- Shenandoah Telecommunications Company (“Shentel”) (Nasdaq: SHEN) announced fourth quarter and full year 2019 financial and operating results.

2019 Highlights

  • Earnings per share increased 18.3% to $1.10.
  • Consolidated normalized free cash flow grew 7.9% to a record $139.2 million.
  • Record Wireless postpaid gross and net additions of 235,953 and 49,018, respectively.
  • Broadband revenues, Adjusted OIBDA and Operating Income grew 5.9%, 4.9% and 2.2%, respectively, from 2018.
  • Completed upgrades to DOCSIS 3.1 in our cable markets enabling broadband speeds up to 1 Gbps and completed wireless network growth-related capital investments in recently acquired markets.
  • Launched Fiber to the Home ("FTTH") service branded Glo Fiber in Harrisonburg, Virginia.

"We are pleased with the progress we made in 2019 in executing our strategic plan.  Our recently completed investments in our cable and wireless networks have already begun to produce positive returns with our cable broadband penetration growing from 37.4% to 40.6% in 2019 and our Wireless business achieving a record year of postpaid gross and net additions," said President and CEO, Christopher E. French.  "In addition, we launched our new fiber edge-out strategy, Glo Fiber, and acquired valuable mid-band spectrum in our region for our planned fixed wireless broadband launch later this year. We expect these investments will drive long-term growth in our Broadband business for the next several years and we are well positioned financially and operationally to continue the positive momentum in 2020."

Shentel's fourth-quarter earnings conference call will be webcast at 8:30 a.m. ET on Thursday, February 27, 2020. The webcast and related materials will be available on Shentel’s Investor Relations website at https://investor.shentel.com/ .

Consolidated Full Year 2019 Results

  • Revenue grew $3.1 million, or 0.5%, year over year to $633.9 million in 2019 driven primarily by Broadband revenue growth of $10.8 million partially offset by Wireless revenue decline of $7.1 million. The Wireless segment recognized $12.0 million in lower travel revenue in 2019 compared to 2018 due to the ongoing dispute with Sprint over resetting the travel fee.
  • Adjusted OIBDA decreased $3.7 million to $260.9 million in 2019 from $264.6 million in 2018 due to the $12 million travel revenue decline in the Wireless segment partially offset by growth of $3.9 million in Broadband, $3.6 million in the core Wireless business, excluding the impact from travel, and $0.6 million in Towers.
  • Operating income increased 4.1% in 2019 to $97.0 million from $93.2 million in 2018.
  • Earnings per diluted share grew 18.3% to $1.10 from $0.93 per diluted share in 2018.

Wireless

  • Wireless revenue decreased $7.1 million in 2019 to $443.4 million compared with $450.5 million in 2018. The decrease was attributable to the aforementioned $12 million decline in travel revenue partially offset by $3.2 million increase in postpaid and prepaid revenue from approximately 6% growth in subscribers and $1.6 million increase in roaming and MVNO revenues.
  • Wireless operating expenses in 2019 were $354.8 million, compared with $362.5 million in 2018, a year over year decrease of $7.6 million, primarily due to a $9.3 million decline in depreciation and amortization expense as certain assets acquired from nTelos became fully depreciated, $4.3 million decline in line costs from lower backhaul rates, a $2.0 million decline in operational taxes, $1.8 million decline in advertising costs and $0.7 million decline in retail store rents, partially offset by a $10.5 million increase in tower rents from a combination of an increase of 107 cell sites and higher tower rents rates from 2018.
  • Wireless Adjusted OIBDA in 2019 was $204.7 million, compared with $213.1 million in 2018.
  • Wireless operating income in 2019 was $88.5 million, compared with $88.0 million in 2018.

Broadband

  • Broadband revenue grew $10.8 million or 5.9% to $193.9 million in 2019 compared with $183.1 million in 2018. The increase was primarily attributable to a $10.1 million or 8.2% growth in Residential and SMB revenue, $3.3 million or 13.4% growth in Fiber enterprise and wholesale revenue partially offset by $3.2 million or 12.3% decline in RLEC revenue.
  • Broadband operating expenses increased approximately $9.9 million, or 7.0%, to $151.4 million in 2019, compared with 2018, primarily due to $2.9 million of operating expenses incurred in the launch of Glo Fiber, $3.0 million in higher depreciation and amortization expense, $1.6 million in increased cost of service due to the expansion of our network footprint and higher programming and retransmission fees, $1.5 million in payroll increases and $0.8 million in higher advertising and commissions.
  • Broadband Adjusted OIBDA in 2019 grew 4.9% to $83.8 million, compared with $79.9 million in 2018.
  • Broadband operating income in 2019 was $42.5 million, compared with $41.6 million in 2018.

Tower

  • Tower revenue in 2019 was $13.0 million, representing a year over year increase of 6.5% compared with $12.2 million in 2018. The increase was due to a 10.1% increase in tenants and a 2.5% increase in the lease rate.
  • Tower operating expenses in 2019 were $7.1 million, compared with $7.4 million for 2018. The decline was due to lower depreciation and amortization expense.
  • Tower Adjusted OIBDA grew 8.6% to $7.9 million, compared with $7.3 million in 2018.
  • Tower operating income in 2019 was $5.9 million, compared with $4.8 million in 2018.

Consolidated Fourth Quarter 2019 Results

  • Revenue in the fourth quarter of 2019 was $161.0 million compared with $161.5 million in the fourth quarter of 2018, as Broadband and Tower segments growth of $3.8 million and $0.7 million were offset by $4.5 million in lower Sprint travel revenue resulting from the ongoing dispute with Sprint over resetting the travel fee.
  • Adjusted OIBDA in the fourth quarter of 2019 was $63.5 million compared with $69.1 million in the fourth quarter of 2018 due to a decline in the Wireless segment.
  • Operating income in the fourth quarter of 2019 was $22.9 million compared with $27.0 million in the fourth quarter of 2018.
  • Net income in the fourth quarter of 2019 was $13.5 million or $0.27 per diluted share compared with net income of $14.9 million or $0.30 per diluted share in the fourth quarter of 2018.

Wireless

  • Shentel served 844,194 wireless postpaid subscribers at December 31, 2019, representing an increase of 6.2% compared with 795,176 subscribers as of December 31, 2018. Fourth quarter 2019 postpaid gross adds increased 31.8% to 71,830, net adds increased 115.6% to 20,777.  Postpaid phone net adds more than doubled to 8,654 and postpaid phone churn increased 12 basis points to 1.88% compared to fourth quarter 2018.  At December 31, 2019, phones represented 87.8% of the postpaid base.
  • Shentel served 274,012 wireless prepaid subscribers at December 31, 2019, representing an increase of 5.9% compared with 258,704 subscribers as of December 31, 2018. Fourth quarter 2019 prepaid gross adds, net adds and churn were consistent with the fourth quarter 2018.
  • Wireless revenue decreased $3.5 million, to $112.4 million for the fourth quarter of 2019 compared with the fourth quarter of 2018. Sprint travel revenue declined $4.5 million due to the continuing dispute over resetting the travel fee partially offset by $1.2 million of higher equipment revenue due to higher postpaid gross adds.
  • Wireless operating expenses in the fourth quarter of 2019 were $91.5 million compared to $90.9 million in the fourth quarter of 2018. The increase was due to $3.0 million in higher tower rents and maintenance due to an increase of 107 cell sites in our network, $1.6 million in higher equipment cost of goods sold due to higher gross adds offset by $0.8 million in lower property taxes, and $3.0 million in lower depreciation and amortization as certain assets acquired from nTelos became fully depreciated.
  • Wireless Adjusted OIBDA in the fourth quarter of 2019 was $48.7 million, compared with $55.7 million for the fourth quarter of 2018.
  • Wireless Operating Income in the fourth quarter of 2019 was $20.9 million, compared to $25.0 million for the fourth quarter of 2018.

Broadband

  • Total Revenue Generating Units ("RGUs") as of December 31, 2019 were 191,227, representing an increase of 1.5% which includes the addition of approximately 4,800 RGUs obtained through the Big Sandy acquisition and 177 RGUs from the late October launch of Glo Fiber.  Glo Fiber ended the year with approximately 1,723 homes passed representing 7.4% penetration.  Cable broadband penetration grew from 37.4% to 40.6% and broadband churn declined 19 basis points to 1.64%.
  • Broadband revenue in the fourth quarter of 2019 grew $3.8 million or 8.2% to $49.8 million compared with $46.0 million in the fourth quarter of 2018, primarily driven by $2.8 million increase in Residential and SMB revenue and $1.1 million increase in Fiber enterprise and wholesale revenue.
  • Broadband operating expenses in the fourth quarter of 2019 were $40.5 million compared to $36.6 million in the fourth quarter of 2018. The increase was primarily due to $1.1 million of expenses incurred with the launch of Glo Fiber and a $2.1 million increase in depreciation expense due to the expansion of our network.
  • Broadband Adjusted OIBDA in the fourth quarter of 2019 grew 10.0% to $21.4 million, compared with $19.4 million for the fourth quarter of 2018.
  • Broadband Operating income in the fourth quarter of 2019 was $9.4 million, compared to $9.5 million in the fourth quarter of 2018.

Tower

  • Total towers and tenants were 225 and 404 as of December 31, 2019 as compared to 208 and 367, respectively, as of December 31, 2018.
  • Tower revenue in the fourth quarter of 2019 grew 22.2% to $3.8 million, compared with $3.1 million for the fourth quarter of 2018.
  • Tower operating expenses in the fourth quarter of 2019 were $1.3 million, compared with $2.1 million for the fourth quarter of 2018. The decline was due to lower depreciation and amortization expense.
  • Tower Adjusted OIBDA in the fourth quarter of 2019 grew 21.3% to $2.3 million, compared with $1.9 million for the fourth quarter of 2018.
  • Tower operating income in the fourth quarter of 2019 was $2.4 million, compared to $1.0 million for the fourth quarter of 2018.

Other Information

  • Capital expenditures were $138.8 million for the year ended December 31, 2019 compared with $136.6 million in 2018. The $2.2 million increase in capital expenditures due primarily to Broadband segment's $19.0 million investment in Glo Fiber and fixed wireless, partially offset by lower wireless and tower capital expenditures.
  • The Company declared and paid a cash dividend of $13.9 million, or $0.29 per share, in the fourth quarter 2019.
  • During the fourth quarter of 2019, we repurchased and retired 200,410 shares of our outstanding common stock in the open market purchases, pursuant to the previously-announced share repurchase program, for a total of $7.2 million. As of December 31, 2019, approximately $72.8 million remained available to repurchase shares under the share repurchase program.
  • Outstanding debt at December 31, 2019 totaled $720.1 million, net of unamortized loan costs, compared to $770.2 million as of December 31, 2018.  As of December 31, 2019, the Company had liquidity of approximately $176.7 million, including $75.0 million of revolving line of credit availability.

Free cash flow, normalized free cash flow and Adjusted OIBDA are non-GAAP financial measures that are not determined in accordance with US generally accepted accounting principles. Reconciliations of these non-GAAP financial measures are provided in this press release after the consolidated financial statements.

Conference Call and Webcast

Teleconference Information:

Date: February 27, 2020    Time: 8:30 A.M. (ET) Dial in number: 1-888-695-7639

Password: 2493817

Audio webcast: http://investor.shentel.com/

An audio replay of the call will be available approximately two hours after the call is complete, through March 26, 2020 by calling (855) 859-2056.

About Shenandoah Telecommunications

Shenandoah Telecommunications Company (Shentel) provides a broad range of diversified communications services through its high speed, state-of-the-art wireless, cable and fiber optic networks to customers in the Mid-Atlantic United States. The Company’s services include: wireless voice and data; broadband internet, video, and digital voice; fiber optic Ethernet, wavelength and leasing; telephone voice and digital subscriber line; and tower colocation leasing. Shentel is the exclusive personal communications service (“PCS”) Affiliate of Sprint in a multi-state area covering large portions of central and western Virginia, south-central Pennsylvania, West Virginia, and portions of Maryland, Kentucky, and Ohio. For more information, please visit www.shentel.com.

This release contains forward-looking statements that are subject to various risks and uncertainties. The Company's actual results could differ materially from those anticipated in these forward-looking statements as a result of unforeseen factors. A discussion of factors that may cause actual results to differ from management's projections, forecasts, estimates and expectations, is available in the Company’s filings with the SEC. Those factors may include changes in general economic conditions, increases in costs, changes in regulation and other competitive factors.

CONTACTS: Shenandoah Telecommunications Company Jim Volk Senior Vice President - Chief Financial Officer 540-984-5168 Jim.Volk@emp.shentel.com Or John Nesbett/Jennifer Belodeau IMS Investor Relations 203-972-9200 jnesbett@institutionalms.com

SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except per share amounts)

Quarter Ended December 31, Year Ended December 31,
2019 2018 2019 2018
Revenue:
Service revenue and other $ 140,941 $ 142,637 $ 565,063 $ 562,456
Equipment revenue 20,056 18,847 68,843 68,398
Total revenue 160,997 161,484 633,906 630,854
Operating expenses:
Cost of services 49,574 47,660 198,753 194,022
Cost of goods sold 19,578 17,952 65,914 63,959
Selling, general and administrative 29,470 27,105 112,540 113,222
Depreciation and amortization 39,495 41,773 159,653 166,405
Total operating expenses 138,117 134,490 536,860 537,608
Operating income 22,880 26,994 97,046 93,246
Other income (expense):
Interest expense (6,487 ) (7,663 ) (29,468 ) (34,847 )
Other (101 ) 831 3,461 3,713
Income before income taxes 16,292 20,162 71,039 62,112
Income tax expense 2,771 5,310 16,104 15,517
Net income $ 13,521 $ 14,852 $ 54,935 $ 46,595
Net income per share, basic and diluted:
Basic net income per share $ 0.27 $ 0.31 $ 1.10 $ 0.94
Diluted net income per share $ 0.27 $ 0.30 $ 1.10 $ 0.93
Weighted average shares outstanding, basic 49,762 49,587 49,811 49,542
Weighted average shares outstanding, diluted 50,067 50,112 50,101 50,063

SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (in thousands)

December 31,  2019 December 31,  2018
Cash and cash equivalents $ 101,651 $ 85,086
Other current assets 137,380 125,116
Total current assets 239,031 210,202
Investments 12,388 10,788
Property, plant and equipment, net 700,114 701,359
Intangible assets, net 314,147 366,029
Goodwill 149,070 146,497
Operating lease right-of-use assets 392,589
Deferred charges and other assets, net 53,352 49,891
Total assets $ 1,860,691 $ 1,484,766
Total current liabilities 147,336 $ 88,539
Long-term debt, less current maturities 688,464 749,624
Other liabilities 555,469 204,356
Total shareholders’ equity 469,422 442,247
Total liabilities and shareholders’ equity $ 1,860,691 $ 1,484,766
SHENANDOAH TELECOMMUNICATIONS COMPANY AND SUBSIDIARIES
---
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
Year Ended December 31,
--- --- --- --- --- --- ---
2019 2018
Cash flows from operating activities:
Net income $ 54,935 $ 46,595
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation 139,543 142,111
Amortization of intangible assets 20,535 24,294
Accretion of asset retirement obligations 1,478 1,045
Bad debt expense 1,743 1,983
Stock based compensation expense, net of amount capitalized 3,817 4,959
Deferred income taxes 11,644 6,208
Other adjustments (1,489 ) 553
Changes in assets and liabilities 26,939 37,899
Net cash provided by operating activities $ 259,145 $ 265,647
Cash flows from investing activities:
Capital expenditures (138,792 ) (136,641 )
Cash disbursed for acquisitions (10,000 ) (52,000 )
Cash disbursed for FCC spectrum licenses (16,742 )
Proceeds from sale of assets and other 200 841
Net cash used in investing activities $ (165,334 ) $ (187,800 )
Cash flows from financing activities:
Principal payments on long-term debt (53,197 ) (51,264 )
Dividends paid, net of dividends reinvested (13,943 ) (12,866 )
Repurchase of common stock (7,231 )
Proceeds from revolving credit facility borrowings 15,000
Principal payments on revolving credit facility (15,000 )
Taxes paid for equity award issuances (2,911 ) (3,245 )
Payments for debt issuance costs (3,971 )
Proceeds from exercise of stock options 36
Net cash used in financing activities $ (77,246 ) $ (71,346 )
Net increase in cash and cash equivalents 16,565 $ 6,501
Cash and cash equivalents, beginning of period 85,086 78,585
Cash and cash equivalents, end of period $ 101,651 $ 85,086

Non-GAAP Financial Measures Adjusted OIBDA

Adjusted OIBDA represents Operating income before depreciation, amortization of intangible assets, stock-based compensation and certain other items of revenue, expense, gain or loss not reflective of our operating performance, which may or may not be recurring in nature.

Adjusted OIBDA is a non-GAAP financial measure that we use to evaluate our operating performance in comparison to our competitors. Management believes that analysts and investors use Adjusted OIBDA as a supplemental measure of operating performance to facilitate comparisons with other telecommunications companies. This measure isolates and evaluates operating performance by excluding the cost of financing (e.g., interest expense), as well as the non-cash depreciation and amortization of past capital investments, non-cash share-based compensation expense, and certain other items of revenue, expense, gain or loss not reflective of our operating performance, which may or may not be recurring in nature.

Adjusted OIBDA has limitations as an analytical tool and should not be considered in isolation or as a substitute for operating income, net income or any other measure of financial performance reported in accordance with U.S. Generally Accepted Accounting Principles (“GAAP”).

The following tables reconcile Adjusted OIBDA to operating income, which we consider to be the most directly comparable GAAP financial measure:

Year Ended December 31, 2019
(in thousands) Wireless Broadband Tower Corporate Consolidated
Operating income $ 88,541 $ 42,521 $ 5,899 $ (39,915 ) $ 97,046
Depreciation 96,094 40,831 2,025 593 139,543
Amortization of intangible assets 20,062 473 20,535
OIBDA 204,697 83,825 7,924 (39,322 ) 257,124
Share-based compensation expense 3,817 3,817
Adjusted OIBDA $ 204,697 $ 83,825 $ 7,924 $ (35,505 ) $ 260,941
Year Ended December 31, 2018
--- --- --- --- --- --- --- --- --- --- --- ---
(in thousands) Wireless Broadband Tower Corporate Consolidated
Operating income $ 88,004 $ 41,620 $ 4,843 $ (41,221 ) $ 93,246
Depreciation 100,950 38,140 2,454 567 142,111
Amortization of intangible assets 24,117 177 24,294
OIBDA 213,071 79,937 7,297 (40,654 ) 259,651
Share-based compensation expense 4,959 4,959
Adjusted OIBDA $ 213,071 $ 79,937 $ 7,297 $ (35,695 ) $ 264,610
Quarter ended December 31, 2019
--- --- --- --- --- --- --- --- --- --- --- --- ---
(in thousands) Wireless Broadband Tower Corporate Consolidated
Operating income $ 20,908 $ 9,371 $ 2,439 $ (9,838 ) $ 22,880
Depreciation 23,110 11,842 (113 ) 201 35,040
Amortization of intangible assets 4,714 166 4,880
OIBDA 48,732 21,379 2,326 (9,637 ) 62,800
Share-based compensation expense 659 659
Adjusted OIBDA $ 48,732 $ 21,379 $ 2,326 $ (8,978 ) $ 63,459
Quarter Ended December 31, 2018
--- --- --- --- --- --- --- --- --- --- --- ---
(in thousands) Wireless Broadband Tower Corporate Consolidated
Operating income $ 24,957 $ 9,487 $ 1,023 $ (8,473 ) $ 26,994
Depreciation 25,154 9,898 894 163 36,109
Amortization of intangible assets 5,620 44 5,664
OIBDA 55,731 19,429 1,917 (8,310 ) 68,767
Share-based compensation expense 381 381
Adjusted OIBDA $ 55,731 $ 19,429 $ 1,917 $ (7,929 ) $ 69,148

Segment Results

Year ended December 31, 2019<br>(in thousands) Wireless Broadband Tower Corporate & Eliminations Consolidated
External revenue
Postpaid $ 302,031 $ $ $ 302,031
Prepaid 53,540 53,540
Tower lease 6,964 6,964
Cable, residential and SMB 134,187 134,187
Fiber, enterprise and wholesale 20,187 20,187
Rural local exchange carrier 21,074 21,074
Travel, installation, and other 20,160 6,920 27,080
Service revenue and other 375,731 182,368 6,964 565,063
Equipment 67,659 1,184 68,843
Total external 443,390 183,552 6,964 633,906
Revenue from other segments 10,392 6,020 (16,412 )
Total revenue 443,390 193,944 12,984 (16,412 ) 633,906
Operating expenses
Cost of services 131,745 76,674 3,894 (13,560 ) 198,753
Cost of goods sold 65,148 766 65,914
Selling, general and administrative 42,225 32,679 1,166 36,470 112,540
Depreciation and amortization 115,731 41,304 2,025 593 159,653
Total operating expenses 354,849 151,423 7,085 23,503 536,860
Operating income (loss) $ 88,541 $ 42,521 $ 5,899 $ (39,915 ) $ 97,046
Year ended December 31, 2018<br>(in thousands) Wireless Broadband Tower Corporate & Eliminations Consolidated
--- --- --- --- --- --- --- --- --- --- --- ---
External revenue
Postpaid $ 300,775 $ $ $ $ 300,775
Prepaid 51,602 51,602
Tower lease 7,180 7,180
Cable, residential and SMB 124,072 124,072
Fiber, enterprise and wholesale 18,218 18,218
Rural local exchange carrier 23,485 23,485
Travel, installation, and other 30,572 6,552 37,124
Service revenue and other 382,949 172,327 7,180 562,456
Equipment 67,510 888 68,398
Total external 450,459 173,215 7,180 630,854
Revenue from other segments 9,905 5,016 (14,921 )
Total revenue 450,459 183,120 12,196 (14,921 ) 630,854
Operating expenses
Cost of services 127,045 75,066 4,121 (12,210 ) 194,022
Cost of goods sold 63,583 376 63,959
Selling, general and administrative 46,760 27,741 778 37,943 113,222
Depreciation and amortization 125,067 38,317 2,454 567 166,405
Total operating expenses 362,455 141,500 7,353 26,300 537,608
Operating income (loss) $ 88,004 $ 41,620 $ 4,843 $ (41,221 ) $ 93,246
Quarter ended December 31, 2019<br>(in thousands) Wireless Broadband Tower Corporate & Eliminations Consolidated
--- --- --- --- --- --- --- --- --- --- --- --- ---
External revenue
Postpaid $ 75,623 $ $ $ 75,623
Prepaid 13,115 13,115
Tower lease 1,598 1,598
Cable, residential and SMB 34,484 34,484
Fiber, enterprise and wholesale 5,276 5,276
Rural local exchange carrier 5,175 5,175
Travel, installation, and other 3,779 1,891 5,670
Service revenue and other 92,517 46,826 1,598 140,941
Equipment 19,845 211 20,056
Total external 112,362 47,037 1,598 160,997
Revenue from other segments 2,795 2,190 (4,985 )
Total revenue 112,362 49,832 3,788 (4,985 ) 160,997
Operating expenses
Cost of services 33,452 19,271 1,102 (4,251 ) 49,574
Cost of goods sold 19,408 170 19,578
Selling, general and administrative 11,195 9,012 360 8,903 29,470
Depreciation and amortization 27,399 12,008 (113 ) 201 39,495
Total operating expenses 91,454 40,461 1,349 4,853 138,117
Operating income (loss) $ 20,908 $ 9,371 $ 2,439 $ (9,838 ) $ 22,880
Quarter ended December 31, 2018<br>(in thousands) Wireless Broadband Tower Corporate & Eliminations Consolidated
--- --- --- --- --- --- --- --- --- --- --- ---
External revenue
Postpaid $ 75,970 $ $ $ $ 75,970
Prepaid 13,341 13,341
Tower lease 1,830 1,830
Cable, residential and SMB 31,676 31,676
Fiber, enterprise and wholesale 4,589 4,589
Rural local exchange carrier 5,528 5,528
Travel, installation, and other 7,937 1,766 9,703
Service revenue and other 97,248 43,559 1,830 142,637
Equipment 18,651 196 18,847
Total external 115,899 43,755 1,830 161,484
Revenue from other segments 2,302 1,270 (3,572 )
Total revenue 115,899 46,057 3,100 (3,572 ) 161,484
Operating expenses
Cost of services 30,555 18,891 1,119 (2,905 ) 47,660
Cost of goods sold 17,833 119 17,952
Selling, general and administrative 11,780 7,618 64 7,643 27,105
Depreciation and amortization 30,774 9,942 894 163 41,773
Total operating expenses 90,942 36,570 2,077 4,901 134,490
Operating income (loss) $ 24,957 $ 9,487 $ 1,023 $ (8,473 ) $ 26,994

Supplemental Information

Wireless Operating Statistics

The following tables indicate selected operating statistics of Wireless, including Sprint subscribers, as of the dates shown:

December 31,  2019 December 31,  2018 (2)
Retail PCS total subscribers - postpaid 844,194 795,176
Retail PCS phone subscribers 740,958 723,455
Retail PCS connected device subscribers 103,236 71,721
Retail PCS subscribers - prepaid 274,012 258,704
PCS market POPS (000) (1) 7,227 7,023
PCS covered POP (000) (1) 6,324 6,109
Macro base stations (cell sites) 1,960 1,853
Three Months Ended December 31, Twelve Months Ended December 31,
--- --- --- --- --- --- --- --- ---
Postpaid: 2019 2018 2019 2018 (2)
Gross PCS total subscriber additions 71,830 54,517 235,953 190,334
Gross PCS phone additions 50,188 42,114 174,237 156,601
Gross PCS connected device additions 21,642 12,403 61,716 33,733
Net PCS total subscriber additions 20,777 9,639 49,018 20,236
Net PCS phone additions 8,654 4,179 19,846 12,310
Net PCS connected device additions 12,123 5,460 29,172 7,926
PCS monthly retail total churn % 2.05 % 1.90 % 1.92 % 1.82 %
PCS monthly phone churn % 1.88 % 1.76 % 1.77 % 1.69 %
PCS monthly connected device churn % 3.30 % 3.40 % 3.21 % 3.35 %
Prepaid:
Gross PCS subscriber additions 39,352 38,225 152,098 150,662
Net PCS subscriber additions 2,461 3,242 15,308 17,191
PCS monthly retail churn % 4.52 % 4.56 % 4.26 % 4.45 %

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^(1)^ ^"POPS" refers to the estimated population of a given geographic area.  Market POPS are those within a market area which we are authorized to serve under our Sprint PCS affiliate agreements, and Covered POPS are those covered by our network. The data source for POPS is U.S. census data. Historical periods previously referred to other third party population data and have been recast to refer to U.S. census data.^
^(2)^ ^Acquired the Richmond Expansion Area on February 1, 2018 with market POPs of 1,082,000 and covered POPs of 602,000. 2018 net adds results exclude 38,343 postpaid and 15,691 prepaid subscribers acquired.^

Broadband Operating Statistics

December 31, 2019 December 31, 2018
Broadband homes passed (1) 208,298 201,633
Broadband customer relationships (2) 100,890 95,328
Video:
RGUs (3) 53,673 58,672
Penetration (4) 25.8 % 29.1 %
Digital video penetration (5) 95.0 % 78.8 %
Broadband:
RGUs (3) 84,045 75,389
Penetration (4) 40.3 % 37.4 %
Voice:
RGUs (3) 31,380 29,474
Penetration (4) 16.2 % 15.9 %
Total Cable and Glo Fiber RGUs 169,098 163,535
RLEC homes passed 25,846 26,782
RLEC customer relationships (2) 10,306 11,226
RLEC RGUs:
Data RLEC 7,797 9,104
Penetration (4) 30.2 % 34.0 %
Voice RLEC 14,332 15,698
Penetration (4) 55.5 % 58.6 %
Total RLEC RGUs 22,129 24,802
Total RGUs 191,227 188,337
Fiber route miles 6,139 5,641
Total fiber miles (6) 320,444 300,200

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^(1)^ ^Homes and businesses are considered passed (“homes passed”) if we can connect them to our distribution system without further extending the transmission lines. Homes passed is an estimate based upon the best available information. Homes passed have access to video, broadband and voice services.^
^(2)^ ^Customer relationships represent the number of billed customers who receive at least one of our services.^
^(3)^ ^As of September 30, 2019, the Company revised its methodology for counting RGUs associated with hotels, multiple dwelling units ("MDUs") and certain commercial customers.  We now count each dwelling or unit of service as a separate RGU.  Prior year information has been recast to reflect our revised methodology.  Previously we counted RGUs on an equivalent basis consistent with carriage fee practices.^
^(4)^ ^Penetration is calculated by dividing the number of users by the number of homes passed or available homes, as appropriate.^
^(5)^ ^Digital video penetration is calculated by dividing the number of digital video users by total video users. Digital video users are video customers who receive any level of video service via digital transmission. A dwelling with one or more digital set-top boxes or digital adapters counts as one digital video user.^
^(6)^ ^Total fiber miles are measured by taking the number of fiber strands in a cable and multiplying that number by the route distance. For example, a 10 mile route with 144 fiber strands would equal 1,440 fiber miles.^

Tower Operating Statistics

December 31, 2019 December 31, 2018
Towers owned 225 208
Tenants (1) 404 367
Average tenants per tower 1.8 1.8

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^(1) Includes 201 and 174 intercompany tenants for our Wireless segment as of December 31, 2019 and 2018, respectively.^

Reconciliation of Non-GAAP Measures Normalized Free Cash Flow and Free Cash Flow

Three Months Ended December 31, Twelve Months Ended December 31,
(in thousands) 2019 2018 2019 2018
Net cash provided by operating activities $ 65,686 $ 76,847 $ 259,145 $ 265,647
Less: Capital expenditures (1) (22,988 ) (44,332 ) (119,954 ) (136,641
Normalized free cash flow 42,698 32,515 139,191 129,006
Glo Fiber and Fixed Wireless capital expenditures (8,766 ) (18,838 )
Free cash flow $ 33,932 $ 32,515 $ 120,353 $ 129,006

(1) Excludes capital expenditures for the development of Glo Fiber and Fixed Wireless.

Free cash flow and normalized free cash flow are non-GAAP financial measures that, when viewed with our GAAP results, provides a more complete understanding of factors and trends affecting our cash flows. Free cash flow is calculated by subtracting capital expenditures from net cash provided by operating activities.  Normalized free cash flow is calculated by subtracting capital expenditures, excluding spending on the development of Glo Fiber and Fixed Wireless services, from net cash provided by operating activities.  We believe they are more conservative measures of our cash flow since purchases of fixed assets are necessary for ongoing operations and expansion. Free cash flow and normalized free cash flow are utilized by our management, investors and analysts to evaluate cash available that may be used to pay scheduled principal payments on our debt obligations and provide further investment in the business.