Transcript
Good morning, and welcome to Shoe Carnival's First Quarter 2022 Earnings Conference Call. Today's conference is being recorded. It is also being broadcast via webcast. Any reproduction or rebroadcast of any portion of this call is expressly prohibited. Management's remarks may contain forward-looking statements that involve a number of risk factors. These risk factors could cause the company's actual results to be materially different from those projected in such statements. Forward-looking statements should also be considered in conjunction with the discussion of risk factors included in the company's SEC filings and today's earnings press release. Investors are cautioned not to place undue reliance on these forward-looking statements, which speak only as of today's date. The company disclaims any obligation to update any of the risk factors or to publicly announce any revisions to the forward-looking statements discussed on today's conference call or contained in today's press release to reflect future events or developments. I'll now turn the conference over to Mr. Mark Worden, President and CEO of Shoe Carnival, for opening remarks. Mr. Worden, you may begin.
Good morning, and welcome to Shoe Carnival's First Quarter 2022 Earnings Conference Call. Joining me on today's call is Kerry Jackson, Chief Financial and Administrative Officer. I'm encouraged to share that our customers returned to a more normal shopping pattern during Q1 of 2022. Footwear category trends and customer behavior closely resembled the first quarter of 2019 before the pandemic began. Importantly during this quarter, we gained valuable insights into how our customers would shop for footwear without the massive government stimulus distributions during 2021 and without the retail store closures from the pandemic in 2020. As such, I'll be comparing results versus Q1 2019 throughout my speech, as we see it as the most relevant and normalized quarterly benchmark since the pandemic began. Three key lines emerged for Shoe Carnival. First, our strategy to double our profit generation model compared to the levels before the pandemic has worked. Second, market share growth from new customer acquisition and loyalty enhancements continues to advance our plans to become a multibillion-dollar retailer. Third, customers are highly engaged with the dress, casual, and sandals product categories, demonstrating a strong return to pre-pandemic lifestyles and trends. More specifically, profit for the first quarter of 2022 significantly exceeded expectations. Earnings per share were $0.95, achieving growth of 107% versus Q1 2019. Results were driven by double-digit operating income and net sales growth of 25.1%. This marks the fifth consecutive quarter of growing sales by over 20% versus 2019. Further, the 2022 results highlight the staying power of the customer growth achieved. I'm thrilled to share that we surpassed 29 million loyal customers at the end of Q1, which is up over 10% from last year and over 25% from 2019. During the first quarter of 2021, the government distributed over $400 billion in consumer stimulus contributing to Shoe Carnival's growth of over 120% versus the prior year. As included in our 2022 annual guidance, Q1 sales and EPS were planned lower than the prior year. However, our EPS over-delivery versus plan in Q1 reinforces our confidence for the remainder of the year. As a result of the strong start today, we are reiterating our sales guidance to achieve net sales growth of 4% to 7% on top of the 36% annual growth achieved last year. Additionally, we are raising our EPS guidance range from $3.95 to $4.15. Combined, this generates a return on beginning equity between 24% and 26% for our shareholders. We faced inflationary and supply chain headwinds throughout the quarter, yet our team of seasoned merchants continues to navigate the complexities with excellence. The teams partnered with our strategic vendors to ensure a solid inventory position and ultimately strengthen our delivery against our customer expectations. Our inventory position in stores is set up well to capture rapid growth in non-athletic seasonal products, dress, and casual categories. We started seeing these categories reemerge as growth trends last year, and the team bought 2022 for the consumer to return to more historic splits between athletic and non-athletic categories. During Q1, we saw that shift happen with an approximately 600 basis point shift from athletics back to non-athletic for the total corporation. This returns our category mix back to our normal split of approximately 50-50 athletic and non-athletic. Our balanced business model gives Shoe Carnival significant advantages depending rapidly as customer trends shift like they did over the past 3 years. Despite the supply chain challenges globally and the backup of goods at the ports, our inventory per door is up approximately 20% versus last year and versus 2019. We are positioned to win the back-to-school season with these inventory levels. Kerry will discuss the supply chain and inventory positions further shortly. Overall, enthusiasm to rapidly grow sales and profits permeates through the organization. We are consistently executing on our core strategic priorities, which I will now provide a brief update on: number one, delivering the most modern store fleet and shopping experience. Our bricks-first retailer mindset ensures we constantly reimagine our store design, our shopping experience, and customer service processes. A total fleet modernization plan is well underway and the new store design and enhanced shopping experience have generated exceptional customer response. As shared earlier this year, we have accelerated investments to complete the program faster. Today, 31% of the fleet modernization has been completed. Over 50% will be complete by the summer of 2023, and the full fleet plan will be completed by the end of fiscal 2024. One of the major advantages of the new design is to create distinct brand experiences and present customers with shop-in-shop destinations. An example of this is our athletic shops, which provide a large, open, easy-to-shop environment with the nation's most sought-after athletic brands for the entire family. Another example is our seasonal pop-up shops that are focused on the hottest casual and sandals brands currently. Our new design is full of digital elements that allow us to pivot rapidly from one season to the next; to the hottest new products or to market the latest new brand in conjunction with our strategic vendor partners. Number two, our advanced CRM analytics and digital marketing. Understanding the footwear customer best and how to communicate effectively with them is the top strategic priority and core driver of our profit model. We elevated our capabilities in this space to accelerate profitable growth and pinpoint desirable real estate. The loyal Shoe Carnival customer base expanded over 10% in the last 12 months and is now over 29 million customers that we can effectively engage with. Investments made in technology and team capabilities have transformed our promotional model into a highly profitable, personalized digital-first approach. This has structurally shifted our gross margin levels upward by approximately 600 basis points during Q1 2022 versus the previous highest pre-pandemic. Combined with our increased scale, the margin growth results in a sustainable operating income level that is double-digit, and EPS has more than doubled the levels generated historically. This, in turn, creates strong operating cash flow characteristics to invest in accelerating future growth. Number three, leading store productivity. We completed our multiyear store productivity improvement plan this past year. The strategic plan eliminated all underperforming stores and those that were not positioned well to reach our core customer target. All comparable stores across the fleet generated positive cash flow and profit contribution last year. This past year, our sales per square foot also surpassed $300 for the first time compared to historically delivering in the $225 to $250 range. This quarter, we continue to deliver over $300 per square foot and all comparable stores generated positive cash flow and profit contribution on a trailing 12-month basis. Based on our guidance, we expect to end fiscal 2022 with strong cash flow generation and top-tier productivity. And number four, rapidly expanding scale. The existing fleet is highly productive. The modernization program is progressing quickly, and we have structurally more than doubled our ongoing earnings per share. We are now positioned to rapidly expand our scale profitably. During December of 2021, we completed the acquisition of Shoe Station, a leading footwear retailer in the south. The second banner added a growth platform to expand store counts across the southern markets. We have smoothly completed the integration phase of the acquisition, and during 2022, we are building out the banner's advanced CRM, analytics, and marketing capabilities. Within our first Shoe Station store since the acquisition this past quarter, the sales have far exceeded our plans. Another handful of Shoe Station new stores have leases executed or are near completion, and many more new stores are following on the heels. The Shoe Station CRM and dot-com platforms are on track to go live ahead of plans and support our customers' holiday shopping this year. We are on track to double the footprint and the sales of the Shoe Station banner in the next 2 to 3 fiscal years. The Shoe Carnival banner is also expanding store counts and is moving into an accelerated growth mode in 2023. We opened a new store in Morgantown, West Virginia during Q1, and it also exceeded our sales plans and customer response. I'm bullish on sales growth and store count expansion for both banners. Total company fleet will reach 400 stores this fiscal year and over 450 stores during fiscal 2024. In closing, we see tremendous market share potential and a long runway for further store growth for our banners in the years ahead. Our inventory position is ready for a big spring sandal season that we are now in, ready for the upcoming back-to-school season, and is well positioned for the customers' return to a more normal 50-50 athletic and non-athletic balance between categories. I'd like to thank our nearly 6,000 team members, our customers, and vendor partners for contributing to our many successes in Q1. I would now like to turn the call over to Kerry, and then we will open up for your questions. Kerry?
Thank you, Mark. I'm excited to share with you some financial highlights from a very successful first quarter. And in doing so, we will help demonstrate the sustainability of the structural changes in our profitability profile. In my remarks, I will continue to compare our first-quarter results with first quarter 2019 but also weave in comparison to our record-setting first quarter last year where appropriate. Net sales in Q1 were $317.5 million. This is the second highest first-quarter sales result in our history. Excluding last year's record Q1 performance, this was the highest Q1 sales result, beating any other Q1 by more than 20%. An indicator of the strength of the quarter against the more typical first quarter 2019, total sales were up 25.1%. The comparable store sales were up 16.8%. Breaking this down further, our brick-and-mortar comparable store sales were up 9.1%, and e-commerce increased by 154.4%. As Mark mentioned earlier, we planned our annual guidance for lower Q1 sales when compared to Q1 last year. Against last year's stimulus-enhanced Q1, total sales were down 3.3%, and comparable store sales declined 10.6%. These results were against a net sales increase of 122.7% and a comparable store sales increase of 125.8% in Q1 last year. Our Q1 gross profit margin was 35.5%. This was the second highest quarterly margin in our history and was up 590 basis points over Q1 2019. This increase was driven by a 680 basis point increase in our merchandise margin, partially offset by a 90 basis point increase in buying, distribution, and occupancy expense as a percentage of sales. Against last year's first quarter, our merchandise margin decreased 130 basis points and buying, distribution, and occupancy expense as a percentage of sales increased 280 basis points. Due to the current global supply chain issues and transitory inflation, we incurred in Q1 this year significantly higher transportation and fuel costs, which reduced our merchandise margin by 150 basis points and increased our distribution costs by 190 basis points. I'd like to point out, excluding the unusual 150 basis points related to fuel costs, our merchandise margin would have increased in Q1. Furthermore, these additional costs decreased EPS in Q1 by $0.29. While we expect to incur higher transportation and fuel costs through the remainder of the year, we feel the year-over-year increase will moderate in Q2 and beyond, partly due to mitigations we have put in place. SG&A expense in Q1 was $77.5 million or 24.4% of sales. The increase in SG&A against Q1 last year was driven primarily by increased investment in advertising and store-level wages, partially offset by a lower incentive compensation expense. Q1 operating income was $35.4 million or 11.1% of sales. This is in line with our expectations of annual double-digit operating margins, which are more than double our historical run rate. Net income for the first quarter of 2022 was $26.9 million or $0.95 in diluted earnings per share. Once again, this is the second highest Q1 diluted EPS only surpassed by Q1 last year. However, to put this in further context of the transformation of our profitability, earnings in Q1 by themselves would be the fourth highest annual earnings in our 43-year history. We closed out the quarter with inventory of $345 million, which is up $76.4 million compared to the prior year or 22.6% on a per store basis. Approximately 40% of the increase was due to the addition of Shoe Station stores, with the remaining increase due to the accelerated receipt of merchandise to help protect our store inventory against supply chain delays. The acceleration of merchandise receipts has put us in a solid position for spring and positioned us well for back-to-school. We continue to have ample liquidity to fund our growth initiatives Mark outlined earlier. At the end of Q1, we had total cash, cash equivalents, and marketable securities of $97.1 million and no outstanding debt. During the quarter, we repurchased approximately 683,000 shares of our stock at a cost of $20.5 million. We currently have $29.5 million remaining on our $50 million share repurchase program. With Q1 sales results in line and diluted EPS ahead of our expectations despite higher supply chain costs, we are reiterating our sales guidance for fiscal 2022 of 4% to 7% growth and raising our diluted EPS guidance to $3.95 to $4.15 from previous expectations of $3.80 to $4.10. In closing, this morning, we announced the continuation of financial results, which are significantly elevated from our pre-pandemic profit levels. We have confidence in the sustainability of elevated earnings levels and we are better positioned financially than ever before to execute on our growth strategy, which combines organic store expansion and modernization on the one hand and a selective acquisition strategy on the other. This concludes our financial review. Now I'd like to open up the call for questions.
Our first question today is from Mitch Kummetz with Seaport Research.
I've got maybe a handful of questions. So, Kerry, could you start? You talked about the higher transportation and fuel costs. I think if I add up the merchandise margin, BD&O, it's about like a 340 basis point hit on the quarter. You mentioned that you expect that to moderate through some mitigation strategies. Can you maybe just elaborate on that? Like, what do you think that is maybe in the second quarter or for the year? And then talk a little bit about the strategies that you're employing to bring that down. And then I've got some other questions.
Well, Mitch, we're not going to get specifically into it because it's still a little bit of unknown because we can't control the fuel cost that we expect to see. Diesel will be about the same, looking out, so we do not expect to see much on that. However, on the transportation side, what we saw was a shortage of availability to transport goods out of the ports because of the congestion. That congestion is kind of clearing out a little bit. So we're seeing more favorable rates on transportation costs. That's why we think that we're going to be able to improve on that as the year goes along, and we're working aggressively to lower those costs because that was quite a burden in Q1 for us. What we would see is that both of those that BD&O would not deleverage to that extent in Q2 and beyond as we did in Q1. We think that's going to be the high watermark.
Okay. What was the Shoe Station contribution in the quarter from maybe a sales and EBIT perspective if you have it?
We consider Shoe Station as part of our store growth strategy. It operates under a separate banner, but we view it as one enterprise with a similar customer base and product offerings. Therefore, it will be treated as a single company.
Okay. And then on the comparable store sales, I think on a year-over-year basis, down 10.6%, how did that break out kind of traffic versus ticket? I think your prior full-year outlook was maybe sort of like flattish. So I'm kind of curious how you think about that playing out for the balance of the year.
Mitch, it's Mark. As Kerry stated, we're confident in our guidance, the sales growing 4% to 7% for the year. Importantly, now that we're past the Q1 stimulus and major headwinds, we see us in a growth mode in that range starting off this quarter and continuing to grow sequentially for the rest of the year. In terms of the diagnostics, traffic has been in line with expectations. During Q1, we saw lower conversion rates, which was driven primarily by the $400 billion of stimulus consumers had available from mid-March to the end of the quarter last year, that made conversion record highs last year. We're very pleased with where our conversion landed this year, but we would say that the less discretionary funds and the high inflation didn't slow down traffic, but it slowed down their ability to make multiple purchases for the higher ticket purchases in the category this quarter.
Okay. To your point, Mark, regarding the acceleration, when I examine the sales run rate over a three-year period, I see that Q1 was up 25%. The annual sales guidance suggests that three-year sales growth will be in the mid-30s, indicating an acceleration from the first quarter. Is your confidence in this growth mainly attributed to the improved inventory position you have today compared to the previous quarter, or are there additional factors that contribute to your expectation of accelerated three-year sales growth?
It's multiple factors. The largest is just the comp we had to go against for Q1 and the stimulus again versus last year. Yes. On a 3-year basis, we've captured significant share growth since 2019 or 3 years ago. The consumer did not have the discretionary funds available in Q1, and the inflation, as I said, was a challenging headwind. We're seeing that already mitigate in the early part of this quarter and are very encouraged with the early trends we're seeing in the first weeks. We're seeing the consumer now get into a more normalized state and accelerated growth compared to 2019. To your question, Q1 was truly an anomaly with the inflationary shocks that I think consumers were digesting. We're seeing them get into a more normal stage in these first few weeks of Q2 and are very pleased with the growth being able to deliver in line with the 4% to 7% guidance.
Got it. That's helpful. And then lastly, just on sandals. It sounds like you're encouraged about sandals, and I guess, just I'm curious kind of how they performed in the quarter. I think the weather wasn't necessarily ideal, maybe your inventories for sandals weren't ideal in the quarter, and probably a lot of that has improved subsequent to the end of the quarter. Could you just talk a little bit about that? And then I'm good.
Sure. Thanks, Mitch. I'm going to ask Carl Scibetta, our Chief Merchandising Officer, to elaborate on that one.
Mitch, you're right. Sandals in the first quarter started to slow. The weather was unseasonably cool, especially in the middle to northern part of the country. Late, late first quarter as the weather sort of changing, we saw a significant increase in sandal performance. And as the warm weather has hit the first two weeks of May, we're seeing customer acceptance of our sandal offerings as very strong. We're well-positioned from an inventory standpoint, and we look to have a strong second quarter in the seasonal categories.
Our next question is from Sam Poser with Williams Trading.
I have a few questions. You mentioned in the fourth quarter call that you partnered with DoorDash for same-day delivery. Mark, could you provide an update on the customer-facing initiatives, including that partnership?
Thank you for joining us today. We are very pleased with the work our team is doing to enhance our shopping experience, making it easier, faster, and more cost-effective for our customers. We are implementing upgraded systems across our omnichannel strategy, including the recent launch of our new back-end system on the Salesforce platform, which has just gone live in the last quarter. We are excited about the potential this new platform offers us. Furthermore, we are happy with the early progress of our same-day delivery services and partnerships. Our customers are utilizing this service, which provides them with more convenient options. While many Shoe Carnival shoppers still prefer the in-store experience, a significant number are also taking advantage of same-day delivery. We are very satisfied with these capabilities.
And then historically, you've given us the breakdown by category, kids, adult, athletic, women's, and men's. I wonder if you could provide us that data, both on a versus last year and versus then versus '19.
Sam, it's Carl. Versus '19, Like we said in the earlier remarks, the non-athletic categories continue to accelerate. So, women's non-athletic was up in the 30% range, really driven by dress and sport. Men's non-athletic was up in the mid-20s. Kids was up in the low 30s. And athletics were down very slightly in sales versus '19. Versus '21, the non-athletic categories continue to outperform the athletic categories versus '21 in the stimulus money from a year ago, and that has brought us back to our 50-50 breakdown of athletic versus non-athletic.
Can you give us some specifics as you just did for last year and what you gave for '19?
Sure. Let me pull that. The women's non-athletic was up mid-singles. Men's non-athletic was up low singles. Children's total was down in the high teens. And adult athletic actually was down right at 20%. That takes us back to the pre-pandemic sort of breakdown of our business.
And with the athletic business, how much of that do you think was just the — all the stimulus from last year versus delivery timing this year because we're hearing a lot of the athletic guys of them like late, late, late — and so just wondering what you're seeing there and how you're thinking about that for the balance of the year.
A significant factor affecting our athletic business is the presence of stimulus money in the marketplace, such as tax refunds or direct payments, which notably boosts performance. Last year, the substantial amount of money circulating had a clear positive impact. Currently, we find ourselves back to the pre-pandemic ratio of 50-50 between athletic and non-athletic goods, which reinforces the strength of our strategy. While we cannot overlook challenges with deliveries stemming from goods manufacturing in Vietnam, we have been proactive in addressing these issues. Although we anticipate some ongoing challenges, we have successfully managed through them for nearly two years, and we are confident we will secure the necessary supplies moving forward.
When do you expect to start seeing the benefits from your largest vendor's decision to reduce distribution? Are you noticing any effects from that now, or when do you think those benefits will begin to appear?
Well, broadly speaking, we've been seeing growth in our athletic market share for multiple years now. And we're confident with the lay of the land and we've got the right strategic partners. A broad diverse set, and we're going to continue to grow market share. We can expect that to continue to accelerate as we get into back-to-school and holiday season this year based on our relationships across the slate of the world's best brands.
I'm sorry, one more thing. With Shoe Station, you previously indicated a guidance of about $100 million in revenue and a 10% operating margin. Has there been any change to that guidance? Can you provide any insights on what you're observing, especially with the advancements in CRM and shoestation.com? Will those improvements potentially lead to increased revenue? Any details you can share would be appreciated.
Sure, Sam, again, this is Mark. We're very pleased with the early results. We're confident in delivering that early guidance, and there's an opportunity with integrations going so smoothly with our leases starting to get signed and outperforming, and our dot-com coming online before the holiday. There's an opportunity for us to start to capture some of that growth towards the end of this year. Importantly, we think we're set up to grow rapidly as we get into the next fiscal year and have all those pieces in place. But to reiterate, we're very confident in delivering our original expectations and have an opportunity to beat.
You mentioned that you plan to open around 7 or 8 stores this year and then accelerate from there into '23. Did I understand that correctly from the previous call?
We're committed to get to 400. So that's roughly right. We're working hard to get above 7. It's going to come down to this real estate availability if that happens towards Q4 or in Q1. But we're trying to make it real clear, 450 is the number we'll surpass as we get into fiscal 2024. We're going as quick as we can. We're finding very attractive real estate just a matter of how fast we can close those deals. But yes, we'll accelerate in 2023 into double-digit store growth and accelerate again in the following year, making a minimum of 450 stores for the enterprise at the end of fiscal 2024.
Our next question is from Jim Chartier with Monness, Crespi, Hardt.
First, I believe last quarter, you said you expected first half sales to be flat to up 2%. I just wanted to see if you're still comfortable with that expectation?
We are. We're really happy to get past the Q1 compare and we're expecting comp increases in Q2, 3, and 4 as we had originally expected. Like we said before is that we expect the Q2 comp to be on the lower side of the average for the remainder of the year because of some residual still benefits of the stimulus from last year. But we're still in line with our expectations there.
Great. And then your SG&A came in a little bit higher than I would have expected given that your comment against the big incentive comp accrual last year. Were there any incremental costs to integrate Shoe Station in the first quarter? And then you mentioned higher advertising expense. When was kind of the expected benefit from that expense? And then what's the plan for advertising for the rest of the year?
Our SG&A met our expectations. We need to invest in our store-level wages as we have in the past to ensure a positive experience for our customers. Additionally, we are leveraging our digital CRM analytics to make our advertising spending more effective, which will help drive margins as sales increase. The unusual aspect in our SG&A that slightly offset these costs was lower incentive compensation compared to last year, due to the exceptional performance we had in the first quarter last year, which was above typical averages.
Jim, it's Mark. One build on that; we're very proud to share that our cost structure now includes all Shoe Carnival full-time employees at $15 or above. And we've been working many years to have what we believe is the strongest employee base, also compensated at a strong living wage. In this quarter, we have achieved that, and we have that built into our guidance for the annual year, which we've just raised today.
That's great. And then the share repurchases are much more aggressive than kind of historical. Has there been a change to your approach to share repurchases? And how do you think about that going forward?
Jim, we typically are opportunistic on that, and we saw our stock under pressure in the first quarter and utilized that to buy back some shares a little more aggressively.
Great. And then the last question. Any areas where inventories constraining sales?
Jim, this is Carl. Not that we see at this point; inventory for the Shoe Carnival comp basis versus '19 is up per door about 8%, and our sales are up just over 16% here we reported. So we think that's a really good ratio making good efficient use of the inventory that we have. We're well-positioned going into the second quarter for a great seasonal selling season and preparing for back-to-school.
The next question is from Mitch Kummetz with Seaport Research. Not that we see at this point; inventory for the Shoe Carnival comp basis versus '19 is up per door about 8%, and our sales are up just over 16% here we reported. So we think that's a really good ratio making good efficient use of the inventory that we have. We're well-positioned going into the second quarter for a great seasonal selling season and preparing for back-to-school.
I just have a couple of quick follow-ups. One, just on the gross margin. So you've got this outsized growth right now of non-athletic versus athletic. Are there any margin implications to that in terms of that penetration going up?
Yes. Mitch, it's Carl again. Typically, the non-athletic areas run a slightly higher margin than the athletic areas do, and we have that built into our plan for the balance of the year.
Okay. And then, Carl, it sounds like you guys are particularly bullish on casual dress seasonal kind of based on what the current reads are there and what your thoughts are for maybe the balance of the year. I'm sure you have a pretty good sense as to maybe how some of your competition is positioned in those categories? Do you feel like there's an opportunity to take out market share in those areas, maybe over the balance of the year, just kind of given the commitments you've made to those areas versus maybe a lack of commitment by some of your competition?
We noticed a shift towards non-athletic categories beginning in April 2021, which has built on the momentum we had in 2019. We recognized this as both a warning and an opportunity, prompting us to focus on these categories. We maintained this strategy throughout 2021 and effectively positioned ourselves for 2022. We expect this trend to continue, and we believe we have gained market share in these areas, putting us ahead of our competitors.
The next question is from Sam Poser with Williams Trading.
Kerry, could you provide us with more information on your loyalty members, specifically their performance and the business generated from them? Mark, you mentioned share growth in general. Where do you see that growth coming from?
Sure, it's Mark. I'll start with that. We discussed our advanced CRM capabilities, which continue to grow faster than we anticipated. Total membership increased by over 10% compared to last year. We're very encouraged to see that sustained growth during Q1. This means both our total members and our gold members, who are our most valuable customers, are up approximately 10% at the end of Q1 compared to the last 12 months. As mentioned, we have over 29 million members, reaching a new milestone. This is crucial because with our enhanced technology, we can effectively engage with consumers through cost-effective digital channels and personalize messages and offers. This strength is translating into nearly 600 basis points of improved margin, which is where the real excitement lies. We're promoting our best products and brands effectively without diminishing profits or engagement. We are very optimistic about our direction. However, there is still significant potential for growth. We often discuss our progress like a baseball game; we’re still in the early innings. We fully understand how to navigate this environment and have all the necessary tools, but there are many more innings of growth ahead of us in the coming years.
What percentage of your sales are coming from loyalty members? And how has that changed compared to last year and 2019?
Yes. We're still hovering between the 2/3 and low 70s on any given quarter, Sam. We still have a lot of runway and believe the upside potential is in the years ahead, get that the high 70s or 80% of our revenue, truly climb the best-in-class. We've completed all the investment phases, as I said, upgrading to, we believe, the best platform available for what we need. And we think that over the years ahead, we can continue to gain that efficiency for cost and effectiveness or reach and move from that range I just said significantly up year-over-year.
We have no further questions at this time. I'll turn it back to the presenters for any closing remarks.
I'd like to thank you all for joining us in our Q1 call, and we look forward to talking to you again in the next quarter. Have a great day.
Ladies and gentlemen, this concludes today's conference call and webcast. Thank you for participating. You may now disconnect.