Equibles

8-K

HANOVER INSURANCE GROUP, INC. (THG)

8-K 2024-05-01 For: 2024-05-01
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Added on April 08, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): May 1, 2024

THE HANOVER INSURANCE GROUP, INC.

(Exact name of registrant as specified in its charter)

Delaware 1-13754 04-3263626
(State or other jurisdiction<br><br>of incorporation) (Commission File Number) (IRS Employer<br><br>Identification No.)
440 Lincoln Street, Worcester, Massachusetts<br><br>(Address of principal executive offices) 01653<br><br>(Zip Code)
(508) 855-1000<br><br>Registrant’s telephone number, including area code:

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading Symbols Name of each exchange on which registered
Common Stock, $.01 par value THG New York Stock Exchange
7 5/8% Senior Debentures due 2025 THG New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b-2 of this chapter).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02 Results of Operations and Financial Condition.

The following information is being furnished under Item 2.02 – Results of Operations and Financial Condition. Such information, including the exhibits attached hereto, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liability of that section.

On May 1, 2024, The Hanover Insurance Group, Inc. (the Company) issued a press release announcing its financial results for the quarter ended March 31, 2024. The release is furnished as Exhibit 99.1 hereto. Additionally, on May 1, 2024, the Company made available on its website unaudited financial information contained in its Financial Supplement for the period ended March 31, 2024. The supplement is furnished as Exhibit 99.2 hereto.

Item 9.01 Financial Statements and Exhibits.

(a) Not applicable.
(b) Not applicable.
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(c) Not applicable.
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(d) Exhibits.
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The following exhibits are furnished herewith.

Exhibit 99.1 Press Release, dated May 1, 2024, announcing the Company’s financial results for the quarter ended March 31, 2024.
Exhibit 99.2 The Hanover Insurance Group, Inc. Unaudited Financial Supplement for the period ended March 31, 2024.
Exhibit 104 Cover Page Interactive Data File (embedded within the Inline XBRL document).

Exhibit Index

Exhibit 99.1 Press Release, dated May 1, 2024, announcing the Company’s financial results for the quarter ended March 31, 2024.
Exhibit 99.2 The Hanover Insurance Group, Inc. Unaudited Financial Supplement for the period ended March 31, 2024.
Exhibit 104 Cover Page Interactive Data File (embedded within the Inline XBRL document).

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

The Hanover Insurance Group, Inc.<br><br>(Registrant)
Date: May 1, 2024 By: /s/ Jeffrey M. Farber
Jeffrey M. Farber
Executive Vice President and<br><br>Chief Financial Officer

EX-99.1

Exhibit 99.1

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The Hanover Reports Strong First Quarter Net Income and

Operating Income of $3.18 and $3.08 per Diluted Share, Respectively;

Net and Operating Return on Equity of 18.5% and 15.1%, Respectively

First Quarter Highlights

• Combined ratio of 95.5%; combined ratio, excluding catastrophes(1), of 89.5%

• Catastrophe losses of $86.9 million, or 6.0 points of the combined ratio

• Net premiums written increase of 2.3%*

• Renewal price increases(2) of 22.8% in Personal Lines, 11.5% in Core Commercial and 11.0% in Specialty

• Rate increases(2) of 15.8% in Personal Lines, 9.3% in Core Commercial and 8.4% in Specialty

• Loss and loss adjustment expense (LAE) ratio of 64.6%, 9.1 points below the prior-year quarter, driven by lower catastrophe and non-catastrophe losses

• Current accident year loss and LAE ratio, excluding catastrophes(3), of 59.3%, 1.9 points below the prior-year quarter

• Net investment income of $89.7 million, up 14.0% from the prior-year quarter, primarily due to higher bond reinvestment rates, higher partnership income, and the continued investment of operational cashflows

• Book value per share of $70.22, up 1.9% from December 31, 2023, primarily due to strong earnings in the quarter

WORCESTER, Mass., May 1, 2024 - The Hanover Insurance Group, Inc. (NYSE: THG) today reported net income of $115.5 million, or $3.18 per diluted share, in the first quarter of 2024, compared to a net loss of $12.0 million, or $0.34 per basic share, in the prior-year quarter. Operating income(4) was $111.9 million, or $3.08 per diluted share, in the first quarter of 2024, compared to operating income of $4.6 million, or $0.13 per diluted share, in the prior-year quarter.

“The year is off to an excellent start, highlighted by strong underwriting margins and operating return on equity(5) of 15%,” said John C. Roche, president and chief executive officer at The Hanover. “In Specialty, we produced another quarter of exceptional profitability, reporting a sub-90s combined ratio while investing in capabilities and positioning ourselves for enhanced growth. We delivered strong performance in Core Commercial, growing our small commercial business by 8% while diligently executing on property profitability actions in middle market. In Personal Lines, we continued to take a disciplined and discerning approach to our growth, as we reposition this book to add more earnings resiliency and to drive strong, sustainable returns. We also began to reaccelerate new business in states where we reached target profitability on a written basis, while continuing to manage micro-concentrations and CAT vulnerability elsewhere, primarily in the Midwest. Our successful execution in the market is a testament to our proven strategy, experienced team and the strong relationships we have with the best independent agents across the country.”

*Unless otherwise stated, net premiums written growth and other growth comparisons are to the same period of the prior year

(1) See information about this and other non-GAAP measures and definitions used throughout this press release on the final pages of this document.

The Hanover Insurance Group, Inc. may also be referred to as “The Hanover” or “the company” interchangeably throughout this press release.

“Our overall ex-CAT combined ratio, at 89.5%, improved more than two points in the quarter, validating the effectiveness of pricing and other margin recapture initiatives across our three segments,” said Jeffrey M. Farber, executive vice president and chief financial officer at The Hanover. “We continued to get near historical pricing increases in each of our businesses, giving us clear visibility to accelerated improvement in underwriting margins going forward. In the first quarter, we implemented renewal price increases of 23% in Personal Lines, 12% in Core Commercial and 11% in Specialty. And, at the same time, we increased net investment income by 14% to $89.7 million, helped by investment of cash flow and higher new money yields. As we continue to drive our organization forward, we have strong line of sight to delivering on our long-term return on equity target of 14% or higher, and we remain committed to generating superior returns for our valued shareholders.”

Three months ended
March 31
( in millions, except per share data) 2024 2023
Net premiums written 1,454.0 $ 1,421.5
Growth 2.3 % 8.3 %
Net premiums earned 1,448.6 $ 1,380.0
Current accident year loss and LAE ratio, excluding catastrophes 59.3 % 61.2 %
Prior year development ratio (0.7) % (0.2) %
Catastrophe ratio 6.0 % 12.7 %
Expense ratio(6) 30.9 % 30.7 %
Combined ratio 95.5 % 104.4 %
Combined ratio, excluding catastrophes 89.5 % 91.7 %
Current accident year combined ratio, excluding catastrophes 90.2 % 91.9 %
Net income (loss) 115.5 $ (12.0)
per diluted (basic) share 3.18 (0.34)
Operating income 111.9 4.6
per diluted share 3.08 0.13
Book value per share 70.22 $ 66.89
Ending shares outstanding (in millions) 35.9 35.7

All values are in US Dollars.

First Quarter Operating Highlights

Core Commercial

Core Commercial operating income before income taxes was $71.5 million in the first quarter of 2024, compared to $11.2 million in the first quarter of 2023. The Core Commercial combined ratio was 93.9%, compared to 104.7% in the prior-year quarter. Catastrophe losses in the first quarter of 2024 were $20.7 million, or 3.9 points of the combined ratio. This compared to catastrophe losses of $63.9 million, or 12.6 points, in the prior-year quarter.

First quarter 2024 results included net favorable prior-year reserve development, excluding catastrophes, of $9.2 million, or 1.7 points, with favorability in each major line of business. This compared to net unfavorable prior-year reserve development, excluding catastrophes, of $3.5 million, or 0.7 points, in the first quarter of 2023.

Core Commercial current accident year combined ratio, excluding catastrophes, remained relatively stable at 91.7%, compared to 91.4% in the prior-year quarter. The current accident year loss and LAE ratio, excluding catastrophes, was 58.5%, in line with the prior-year quarter.

The expense ratio increased by 0.3 points to 33.2% in the first quarter of 2024, compared to the prior-year quarter, primarily due to timing of certain expenses.

Net premiums written were $582.4 million in the quarter, up 3.0% from the prior-year quarter, consisting of 7.7% growth in small commercial and a decline of 2.8% in middle market, driven by targeted underwriting actions. In the first quarter, Core Commercial renewal price increases averaged 11.5%, while average rate increases were 9.3%

The following table summarizes premiums and the components of the combined ratio for Core Commercial:

Three months ended
March 31
( in millions) 2024 2023
Net premiums written 582.4 $ 565.3
Growth 3.0 % 7.3 %
Net premiums earned 528.9 507.4
Operating income before taxes 71.5 11.2
Loss and LAE ratio 60.7 % 71.8 %
Expense ratio 33.2 % 32.9 %
Combined ratio 93.9 % 104.7 %
Prior-year development ratio (1.7) % 0.7 %
Catastrophe ratio 3.9 % 12.6 %
Combined ratio, excluding catastrophes 90.0 % 92.1 %
Current accident year combined ratio, excluding catastrophes 91.7 % 91.4 %

All values are in US Dollars.

Specialty

Specialty operating income before income taxes was $58.8 million in the first quarter of 2024, compared to $48.3 million in the first quarter of 2023. The Specialty combined ratio was 87.6%, compared to 89.9% in the prior-year quarter. Catastrophe losses in the first quarter of 2024 were $7.0 million, or 2.2 points of the combined ratio, compared to $21.5 million, or 6.9 points, in the prior-year quarter.

First quarter 2024 results included net favorable prior-year reserve development, excluding catastrophes, of $1.1 million, or 0.3 points. Net favorable prior-year reserve development, excluding catastrophes, was $18.1 million, or 5.8 points, in the prior-year quarter.

Specialty current accident year combined ratio, excluding catastrophes, decreased 3.1 points to 85.7% in the first quarter of 2024, from 88.8% in the prior-year quarter. The current accident year loss and LAE ratio, excluding catastrophes, decreased 4.8 points to 48.7% in the first quarter of 2024, primarily driven by a lower incidence of large losses in our Hanover specialty industrial business and the benefit of earned pricing above loss trends.

The expense ratio increased by 1.7 points to 37.0% in the first quarter of 2024, compared to the prior-year quarter, primarily due to strategic investments, including talent.

Net premiums written were $339.8 million in the quarter, up 4.8% from the prior-year quarter. In the first quarter, Specialty renewal price increases averaged 11.0%, while average rate increases were 8.4%.

The following table summarizes premiums and the components of the combined ratio for Specialty:

Three months ended
March 31
( in millions) 2024 2023
Net premiums written 339.8 $ 324.3
Growth 4.8 % 7.1 %
Net premiums earned 320.9 311.7
Operating income before taxes 58.8 48.3
Loss and LAE ratio 50.6 % 54.6 %
Expense ratio 37.0 % 35.3 %
Combined ratio 87.6 % 89.9 %
Prior-year development ratio (0.3) % (5.8) %
Catastrophe ratio 2.2 % 6.9 %
Combined ratio, excluding catastrophes 85.4 % 83.0 %
Current accident year combined ratio, excluding catastrophes 85.7 % 88.8 %

All values are in US Dollars.

Personal Lines

Personal Lines operating income before income taxes was $18.9 million in the first quarter of 2024, compared to an operating loss before income taxes of $46.6 million in the first quarter of 2023. The Personal Lines combined ratio was 101.0%, compared to 112.2% in the prior-year quarter. Catastrophe losses in the first quarter of 2024 were $59.2 million, or 9.9 points of the combined ratio. This compared to catastrophe losses of $89.6 million, or 16.0 points of the combined ratio, in the prior-year quarter.

First quarter 2024 results included immaterial ex-CAT prior-year reserve development. This compared to net unfavorable prior-year reserve development, excluding catastrophes, of $11.6 million, or 2.1 points, in the prior-year quarter.

Personal Lines current accident year combined ratio, excluding catastrophe losses, decreased 3.0 points to 91.1% in the first quarter of 2024, from 94.1% in the prior-year quarter. The current accident year loss and LAE ratio, excluding catastrophes, decreased 2.4 points from the prior-year quarter to 65.6%, driven by the benefit of earned pricing outpacing loss trends in both personal auto and homeowners, as well as moderated loss trends, particularly in auto collision coverage.

The expense ratio decreased by 0.6 points to 25.5% in the first quarter of 2024, compared to the prior-year quarter, primarily due to lower agency compensation.

Net premiums written were $531.8 million in the quarter, flat compared to the prior-year quarter, as renewal price change moved higher, offset by the impact of profit improvement and catastrophe management actions driving lower policies in force. Personal Lines renewal price increases averaged 22.8%, while average rate increases were 15.8%. Policies in force in the first quarter of 2024 decreased 2.9% compared to the fourth quarter of 2023, driven by a 4.2% decrease in the Midwestern United States.

The following table summarizes premiums and components of the combined ratio for Personal Lines:

Three months ended
March 31
( in millions) 2024 2023
Net premiums written 531.8 $ 531.9
Growth 0.0 % 10.1 %
Net premiums earned 598.8 560.9
Operating income (loss) before taxes 18.9 (46.6)
Loss and LAE ratio 75.5 % 86.1 %
Expense ratio 25.5 % 26.1 %
Combined ratio 101.0 % 112.2 %
Prior-year development ratio - 2.1 %
Catastrophe ratio 9.9 % 16.0 %
Combined ratio, excluding catastrophes 91.1 % 96.2 %
Current accident year combined ratio, excluding catastrophes 91.1 % 94.1 %

All values are in US Dollars.

Investments

Net investment income was $89.7 million for the first quarter of 2024, above the prior-year quarter by $11.0 million, primarily due to higher bond reinvestment rates, higher partnership income, and continued investment of operational cashflows. Total pre-tax earned yield on the investment portfolio for the first quarter of 2024 was 3.70%, up from 3.34% in the prior-year quarter. The average pre-tax earned yield on fixed maturities was 3.52% for the first quarter of 2024, up from 3.27% in the prior-year quarter.

Net realized and unrealized investment gains recognized in earnings were $5.5 million in the first quarter of 2024, primarily driven by an increase in the fair value of equity securities. This compared to net realized and unrealized investment losses recognized in earnings of $23.0 million in the first quarter of 2023.

The company held $9.2 billion in cash and invested assets on March 31, 2024. Fixed maturities and cash represented approximately 90% of the investment portfolio. Approximately 95% of the company’s fixed maturity portfolio is rated investment grade. As of March 31, 2024, net unrealized losses on the fixed maturity portfolio were $630.0 million before income taxes, compared to $588.6 million before income taxes on December 31, 2023.

The company expects to transfer management of its investment-grade fixed maturity portfolio, which accounts for approximately 82% of the company’s investments, to an external manager in the second quarter of 2024. In addition, the company expects to exit Opus Investment Management, Inc.’s (Opus) business operations, which provides investment management services to unaffiliated clients, by the end of the second quarter of 2024. The company expects that both changes will have an immaterial impact on its financial results.

Shareholders’ Equity and Capital Actions

On March 31, 2024, book value per share was $70.22, up 1.9% from December 31, 2023, primarily driven by operating earnings, partially offset by a decrease in the fair value of fixed maturity investments, as well as the ordinary quarterly cash dividend. Book value per share, excluding net unrealized depreciation on fixed maturity investments, net of tax(7), was $84.01 at March 31, 2024, compared to $81.86 at December 31, 2023. During the quarter, the company did not repurchase any shares of common stock. The company has approximately $330 million of remaining capacity under its existing share repurchase program.

On March 31, 2024, operating subsidiary’s statutory capital and surplus was $2.76 billion. This compared to statutory capital and surplus of $2.64 billion on December 31, 2023.

Earnings Conference Call

The company will host a conference call to discuss its first quarter results on Thursday, May 2, at 10:00 a.m. E.T. A presentation will accompany the prepared remarks and has been posted on The Hanover’s website. Interested investors and others can listen to the call and access the presentation through The Hanover's website, located in the “Investors” section at www.hanover.com. Investors may access the conference call by dialing 1-844-413-3975 in the U.S. and 1-412-317-5458 internationally. Webcast participants should go to the website 15 minutes early to register, download and install any necessary audio software. A re-broadcast of the conference call will be available on The Hanover’s website approximately two hours after the call.

About The Hanover

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agent partners, the company offers standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com.

Contact Information
Investors: Media:
Oksana Lukasheva<br><br>olukasheva@hanover.com<br><br>1-508-525-6081 Michael F. Buckley<br><br>mibuckley@hanover.com<br><br>1-508-855-3099 Emily P. Trevallion<br><br>etrevallion@hanover.com<br><br>1-508-855-3263

Definition of Segments

Continuing operations include four reporting segments: Core Commercial, Specialty, Personal Lines and Other. The Core Commercial segment includes commercial multiple peril, commercial automobile, workers’ compensation and other commercial lines coverages provided to small and mid-sized businesses. The Specialty segment includes four divisions of business: professional and executive lines, specialty property and casualty (Specialty P&C), marine, and surety and other. Specialty P&C includes coverages such as program business (provides commercial insurance to markets with specialized coverage or risk management needs related to groups of similar businesses), specialty industrial and commercial property, excess and surplus lines, and specialty general liability coverage. The Personal Lines segment markets automobile, homeowners and ancillary coverages to individuals and families. The “Other” segment includes Opus Investment Management, Inc., which provides investment management services to institutions, pension funds and other organizations, and includes the operations of the holding company. The company expects to exit substantially all of Opus’ business operations serving unaffiliated entities by the end of the second quarter of 2024. Investment management services provided by Opus to THG related to its investment-grade fixed maturities portfolio will also be transferred to an external manager. The Other segment also includes a block of run-off voluntary assumed property and casualty pools business in which the company has not actively participated since 1995, and run-off direct asbestos and environmental, and product liability businesses.

Financial Supplement

The Hanover's first quarter news release and financial supplement are available in the “Investors” section of the company’s website at hanover.com.

The Hanover Insurance Group, Inc.
Condensed Consolidated Income Statements Three months ended
March 31
( in millions) 2024 2023
Revenues
Premiums earned 1,448.6 $ 1,380.0
Net investment income 89.7 78.7
Net realized and unrealized investment gains (losses):
Net realized losses from sales and other (1.3) (1.1)
Net change in fair value of equity securities 6.5 (7.1)
Recoveries (impairments) on investments:
Credit-related recoveries (impairments) 0.3 (4.5)
Losses on intent to sell securities - (10.3)
0.3 (14.8)
Total net realized and unrealized investment gains (losses) 5.5 (23.0)
Fees and other income 7.3 8.0
Total revenues 1,551.1 1,443.7
Losses and expenses
Losses and loss adjustment expenses 935.2 1,017.4
Amortization of deferred acquisition costs 299.0 288.8
Interest expense 8.5 8.5
Other operating expenses 163.1 146.5
Total losses and expenses 1,405.8 1,461.2
Income (loss) before income taxes 145.3 (17.5)
Income tax expense (benefit) 29.8 (5.5)
Net income (loss) 115.5 $ (12.0)

All values are in US Dollars.

The Hanover Insurance Group, Inc.
Condensed Consolidated Balance Sheets
March 31 December 31
( in millions) 2024 2023
Assets
Total investments 8,947.2 $ 8,913.1
Cash and cash equivalents 264.6 316.1
Premiums and accounts receivable, net 1,739.5 1,705.6
Reinsurance recoverable on paid and unpaid losses and unearned premiums 1,999.8 2,056.1
Other assets 1,557.6 1,535.1
Assets of discontinued businesses 85.4 86.6
Total assets 14,594.1 $ 14,612.6
Liabilities
Loss and loss adjustment expense reserves 7,331.1 $ 7,308.1
Unearned premiums 3,104.9 3,102.5
Debt 783.4 783.2
Other liabilities 740.7 840.2
Liabilities of discontinued businesses 111.3 113.0
Total liabilities 12,071.4 12,147.0
Total shareholders’ equity 2,522.7 2,465.6
Total liabilities and shareholders’ equity 14,594.1 $ 14,612.6

All values are in US Dollars.

The following is a reconciliation from operating income (loss) to net income (loss)(4)(8):

The Hanover Insurance Group, Inc.
($ in millions, except per share data) Amount Per Share (Diluted) Amount Per Share*
Operating income (loss)
Core Commercial
Specialty
Personal Lines
Other
Total
Interest expense
Operating income before income taxes $ 3.89 $ 0.13
Income tax expense on operating income (0.81) -
Operating income after income taxes 3.08 0.13
Non-operating items:
Net realized losses from sales and other (0.04) (0.03)
Net change in fair value of equity securities 0.18 (0.20)
Recoveries (impairments) on investments:
Credit-related recoveries (impairments) 0.01 (0.13)
Losses on intent to sell securities - (0.29)
0.01 (0.42)
Other non-operating items (0.04) 0.02
Income tax benefit (expense) on non-operating items (0.01) 0.16
Net income (loss) $ 3.18 $ (0.34)
Dilutive weighted average shares outstanding 36.3 36.1
Basic weighted average shares outstanding 35.8 35.6

All values are in US Dollars.

*Per share data is calculated using basic shares outstanding due to antidilution.

Forward-Looking Statements and Non-GAAP Financial Measures

Forward-Looking Statements

Certain statements in this document and comments made by management may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical facts, may be forward-looking statements. Words such as, but not limited to, “believes,” “anticipates,” “expects,” “intends,” “may,” “projects,” “projections,” “plan,” “likely,” “potential,” “targeted,” “forecasts,” “should,” “could,” “continue,” “outlook,” “guidance,” “modeling,” “target profitability,” “target margins,” “confident,” “will,” “line of sight,” and other similar expressions are intended to identify forward-looking statements. Forward-looking statements by their nature address matters that are, to different degrees, uncertain. The company cautions investors that any such forward-looking statements are estimates, beliefs, expectations and/or projections that involve significant judgment, and that historical results, trends and forward-looking statements are not guarantees and are not necessarily indicative of future performance. Actual results could differ materially from those anticipated.

These statements include, but are not limited to, the company’s statements regarding:

• The company’s outlook and its ability to achieve components or the sum of the respective period guidance on its future results of operations including: the combined ratio, excluding catastrophe losses; catastrophe losses; net investment income; growth of net premiums written and/or net premiums earned in total or by line of business; expense ratio; operating return on equity; interest rate assumptions and investment portfolio management, renewal price change, rate, and/or the effective tax rate;

• The company’s ability to deliver on expectations set forth related to target margins, target returns and/or return to target profitability in total or by line of business;

• The company’s ability to deliver on its long-term targets, including, but not limited to, return on equity;

• The impacts of general economic and sociopolitical conditions on the company’s operating and financial results, including, but not limited to, the impact on the company’s investment portfolio, changes in claims frequency as a result of fluctuations in economic activity, the potential impacts of inflation, and/or claims severity from higher cost of repairs due to, among other things, supply chain disruptions and inflation;

• Uses of capital for share repurchases, special or ordinary cash dividends, business investments or growth, or otherwise, and outstanding shares in future periods as a result of various share repurchase mechanisms, capital management framework, especially in the current environment, and overall comfort with liquidity and capital levels;

• Catastrophe modeling and variability of catastrophe losses due to risk concentrations, changes in weather patterns, severe weather including wildfires, hurricanes and other convective storms, winter storms and freezes, and tornadoes, or terrorism, civil unrest, riots or other events, as well as the complexity in estimating losses from large catastrophe events due to delayed reporting of the existence, nature or extent of losses or where “demand surge,” regulatory assessments, litigation, coverage and technical complexities or other factors may significantly impact the ultimate amount of such losses;

• Current accident year losses and loss selections (picks), excluding catastrophes, and prior accident year loss reserve development patterns, particularly in complex “longer-tail” liability lines, as well as the inherent variability in short-tail property and non-catastrophe weather losses;

• Changes in frequency and loss severity trends in Core Commercial, Specialty and/or Personal Lines;

• Ability to manage the impact of inflationary pressures, global market disruptions, economic conditions, geopolitical events or otherwise, including, but not limited to, supply chain disruptions, labor shortages, and increases in cost of goods, services, labor, and materials;

• The confidence or concern that the current level of reserves is adequate and/or sufficient for future claim payments, whether due to losses that have been incurred but not reported, circumstances that delay the reporting of losses, business complexity, adverse judgments or developments with respect to case reserves, the difficulties and uncertainties inherent in projecting future losses from historical data, changes in replacement and medical costs, as well as complexities including legislative, regulatory or judicial actions that expand the intended scope of coverages, or other factors;

• Characterization of some business as being “more profitable” in light of inherent uncertainty of ultimate losses incurred, especially for “longer-tail” liability businesses;

• Efforts to manage expenses, including the company’s long-term expense savings targets, while allocating capital to business investment, which is at management’s discretion;

• Risks and uncertainties with respect to our ability to retain profitable policies in force and attract profitable policies and to increase rates commensurate with, or in excess of, loss trends;

• Mix improvement, underwriting initiatives, coverage restrictions, non-renewals, changes in terms and conditions, and pricing segmentation, among others, to grow businesses believed to be more profitable or reduce premiums attributable to products or lines of business or geographies believed to be less profitable; balance rate actions and retention; offset long-term and/or short-term loss trends due to increased frequency; increased “social inflation” from a more litigious environment and higher average cost of resolution; increased property replacement or repair costs; and/or social movements;

• The ability to generate growth in targeted segments through new agency appointments; rate increases (as a result of its market position, agency relationships or otherwise), retention improvements or new business; expansion into new geographies; new product introductions; or otherwise; and

• Investment returns and the effect of macro-economic interest rate trends and overall security yields, including the macro-economic impact of governmental and/or central banking initiatives taken in response to inflationary pressures, and geopolitical circumstances, on new money yields and overall investment returns.

Additional Risks and Uncertainties

Investors are further cautioned and should consider the risks and uncertainties in the company’s business that may affect such estimates and future performance that are discussed in the company’s most recently filed reports on Form 10-K and Form 10-Q and other documents filed by The Hanover Insurance Group, Inc. with the Securities and Exchange Commission (SEC) and that are also available at www.hanover.com under “Investors.” These risks and uncertainties include, but are not limited to:

• Changes in regulatory, legislative, economic, market and political conditions, particularly with respect to rates, the use of data, technology, artificial intelligence, cybersecurity, policy terms and conditions, restrictions on cancellations and/or non-renewals, payment flexibility, and regions where the company has geographical concentrations;

• Heightened financial market volatility, fluctuations in interest rates (which have a significant impact on the market value of our investment portfolio and thus our book value), inflationary pressures, default rates and other factors that affect investment returns from the investment portfolio;

• Recessionary economic periods that may inhibit the company’s ability to increase pricing or renew business, or otherwise impact the company’s results, and which may be accompanied by higher claims activity in certain lines;

• Data security and privacy incidents, including, but not limited to, those resulting from a malicious cybersecurity attack on the company or its business partners and service providers, or intrusions into the company’s systems, including cloud-based data storage, or data sources;

• Adverse claims experience, including those driven by large or increased frequency and/or severity of catastrophe events, including those related to wildfires, winter storms and freezes, hurricanes, or other severe weather, or due to terrorism, civil unrest, riots, or cybersecurity events (including from products not intended to provide cyber coverage);

• The limitations and assumptions used to model non-catastrophe property and casualty losses (particularly with respect to products with longer-tail liability lines, such as casualty and bodily injury claims, or involving emerging issues related to losses incurred as the result of new lines of business, such as cyber or financial institutions coverage, or reinsurance contracts and reinsurance recoverables), leading to potential adverse development of loss and loss adjustment expense reserves;

• Changes in weather patterns and severity, whether as a result of global climate change or otherwise, causing a higher level of losses from weather events to persist;

• Litigation and the possibility of adverse judicial decisions, including those which expand policy coverage beyond its intended scope and/or award “bad faith” or other non-contractual damages, and the impact of “social inflation” and third-party litigation funding affecting judicial awards and settlements;

• The ability to increase or maintain insurance rates in line with anticipated loss costs and/or governmental action, including mandates by state departments of insurance to either raise or lower rates, or provide credits or return premium to insureds;

• Investment impairments, which may be affected by, among other things, the company’s ability and willingness to hold investment assets until they recover in value, as well as credit and interest rate risk, and general financial and economic conditions;

• Disruption of the independent agency channel or its operating model, including the impact of competition and consolidation in the industry and among agents and brokers, and the impact of artificial intelligence tools;

• Competition, particularly from competitors who have resource and capability advantages;

• The global macroeconomic environment, including inflation, recessionary effects, global trade disputes, war, energy market disruptions, equity price risk, and interest rate fluctuations, which, among other things, could result in reductions in market values of fixed maturities and other investments, and/or increases in loss costs;

• Adverse state and federal regulation, legislative and/or regulatory actions (including significant revisions to Michigan’s automobile personal injury protection system and related litigation, and various regulations, orders and proposed legislation regarding bad faith, premium grace periods and returns, changes to terms and conditions, and rate actions);

• Financial ratings actions, in particular, downgrades to the company’s ratings;

• Operational and technology risks and evolving technological and product innovation, including risks created by remote work environments, the evolving use of artificial intelligence, and cybersecurity threats;

• Uncertainties in estimating indemnification liabilities recorded in conjunction with obligations undertaken in connection with the sale of various businesses and discontinued operations; and

• The ability to collect from reinsurers, reinsurance availability and pricing, reinsurance terms and conditions, and the performance of the run-off voluntary property and casualty pools business (including those in the Other segment or in discontinued operations).

Investors should not place undue reliance on forward-looking statements, which speak only as of the date they are made and should understand the risks and uncertainties inherent in or particular to the company’s business. The company does not undertake the responsibility to update or revise such forward-looking statements, except as required by law.

Non-GAAP Financial Measures

As discussed on page 40 of the company’s Annual Report on Form 10-K for the year ended December 31, 2023, the company uses non-GAAP financial measures as important measures of its operating performance, including operating income (loss), operating income (loss) before interest expense and income taxes, operating income (loss) per diluted (basic) share, and components of the combined ratio, both excluding and/or including catastrophe losses, prior-year reserve development and the expense ratio. Management believes these non-GAAP financial measures are important indications of the company’s operating performance. The definition of other non-GAAP financial measures and terms can be found in the 2023 Annual Report on pages 64-67.

Operating income (loss) and operating income (loss) per diluted (basic) share are non-GAAP measures. They are defined as net income (loss) excluding the after-tax impact of net realized and unrealized investment gains (losses), gains and/or losses on the repayment of debt, other non-operating items, and results from discontinued operations. Net realized and unrealized investment gains (losses), which include changes in the fair value of equity securities still held, are excluded for purposes of presenting operating income (loss), as they are, to a certain extent, determined by interest rates, financial markets and the timing of sales. Operating income (loss) also excludes net gains and losses from disposals of businesses, gains and losses related to the repayment of debt, costs to acquire businesses, restructuring costs, the cumulative effect of accounting changes, and certain other items. Operating income (loss) is the sum of the segment income (loss) from: Core Commercial, Specialty, Personal Lines, and Other, after interest expense and income taxes. In reference to one of the company’s four reporting segments, “operating income (loss)” is the segment income (loss) before both interest expense and income taxes. The company also uses “operating income (loss) per diluted (basic) share” (which is after both interest expense and income taxes). Operating income per share is calculated by dividing operating income by the weighted average number of diluted shares of common stock. Operating loss per share is calculated by dividing operating loss by the weighted average number of basic shares of common stock due to antidilution. The company believes that metrics of operating income (loss) and operating income (loss) in relation to its four reporting segments provide investors with a valuable measure of the performance of the company’s continuing businesses because they highlight the portion of net income (loss) attributable to the core operations of the business. Net income (loss) is the most directly comparable GAAP measure for operating income (loss) (and operating income (loss) before income taxes) and measures of operating income (loss) that exclude the effects of catastrophe losses and/or prior-year reserve development should not be misconstrued as substitutes for income (loss) before income taxes or net income (loss) determined in accordance with GAAP. A reconciliation of operating income (loss) to net income (loss) for the relevant periods is included on page 10 of this news release and in the Financial Supplement.

Operating return on average equity (ROE) is a non-GAAP measure. See end note (5) for a detailed explanation of how this measure is calculated. Operating ROE is based on non-GAAP operating income (loss). In addition, the portion of shareholder equity attributed to unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is excluded. The company believes this measure is helpful in that it provides insight to the capital used by, and results of, the continuing business exclusive of interest expense, income taxes, and other non-operating items. These measures should not be misconstrued as substitutes for GAAP ROE, which is based on net income (loss) and shareholders’ equity of the entire company and without adjustments.

The company may provide measures of operating income (loss) and combined ratios that exclude the impact of catastrophe losses (which in all respects include prior accident year catastrophe loss development). A catastrophe is a severe loss, resulting from natural or manmade events including, but is not limited to, hurricanes, tornadoes and other windstorms, hail, flood, earthquakes, fire, explosions, severe winter weather and other convective storms, riots, and terrorism. Due to the unique characteristics of each catastrophe loss, there is an inherent inability to reasonably estimate the timing or loss amount in advance. The company believes a separate discussion excluding the effects of catastrophe losses is meaningful to understand the underlying trends and variability of earnings, loss and combined ratio results, among others.

Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is total shareholders’ equity excluding the after-tax effect of unrealized appreciation (depreciation) on fixed maturities and market risk divided by the number of common shares outstanding.

Prior accident year reserve development, which can either be favorable or unfavorable, represents changes in the company’s estimate of costs related to claims from prior years. Calendar year loss and loss adjustment expense (LAE) ratios determined in accordance with GAAP, excluding prior accident year reserve development, are sometimes referred to as “current accident year loss ratios.” The company believes a discussion of loss and combined ratios, excluding prior accident year reserve development, is helpful since it provides insight into both estimates of current accident year results and the accuracy of prior-year estimates.

The loss and combined ratios in accordance with GAAP are the most directly comparable GAAP measures for the loss and combined ratios calculated excluding the effects of catastrophe losses and/or prior-year reserve development. The presentation of loss and combined ratios calculated excluding the effects of catastrophe losses and/or prior-year reserve development should not be misconstrued as substitutes for the loss and/or combined ratios determined in accordance with GAAP.

Endnotes

(1) Combined ratio, excluding catastrophes, and current accident year combined ratio, excluding catastrophes, are non-GAAP measures. The combined ratio (which includes catastrophe losses and prior-year loss reserve development) is the most directly comparable GAAP measure. This and other non-GAAP measures are used throughout this document. See the disclosure on the use of this and other non-GAAP measures under the heading “Forward-Looking Statements and Non-GAAP Financial Measures.” A reconciliation of the GAAP combined ratio to the combined ratio, excluding catastrophes, and to the current accident year combined ratio, excluding catastrophes, is shown below.

Three months ended
March 31, 2024
Core Commercial Specialty Personal Lines Total
Total combined ratio (GAAP) 93.9 % 87.6 % 101.0 % 95.5 %
Less: Catastrophe ratio 3.9 % 2.2 % 9.9 % 6.0 %
Combined ratio, excluding catastrophe losses (non-GAAP) 90.0 % 85.4 % 91.1 % 89.5 %
Less: Prior-year reserve development ratio (1.7) % (0.3) % - (0.7) %
Current accident year combined ratio, excluding<br><br>catastrophe losses (non-GAAP) 91.7 % 85.7 % 91.1 % 90.2 %
March 31, 2023
Total combined ratio (GAAP) 104.7 % 89.9 % 112.2 % 104.4 %
Less: Catastrophe ratio 12.6 % 6.9 % 16.0 % 12.7 %
Combined ratio, excluding catastrophe losses (non-GAAP) 92.1 % 83.0 % 96.2 % 91.7 %
Less: Prior-year reserve development ratio 0.7 % (5.8) % 2.1 % (0.2) %
Current accident year combined ratio, excluding<br><br>catastrophe losses (non-GAAP) 91.4 % 88.8 % 94.1 % 91.9 %

(2) Renewal price changes in Core Commercial and Specialty represent the average change in premium on renewed policies caused by the estimated net effect of base rate changes, discretionary pricing, specific inflationary changes or changes in policy level exposure or insured risks. Rate increases in Core Commercial and Specialty represent the average change in premium on renewed policies caused by the base rate changes, discretionary pricing, and inflation, excluding the impact of changes in policy level exposure or insured risks. Renewal price change in Personal Lines represents the average change in premium on policies charged at renewal caused by the net effects of filed rate, inflation adjustments or other changes in policy level exposure or insured risks, regardless of whether or not the policies are retained for the duration of their contractual terms. Rate change in Personal Lines is the estimated cumulative premium effect of approved rate actions applied to policies at renewal, regardless of whether or not policies are actually renewed. Accordingly, rate changes do not represent actual increases or decreases realized by the company. Personal Lines rate changes do not include inflation or changes in policy level exposure or insured risks.

(3) Current accident year loss and LAE ratio, excluding catastrophe losses, is a non-GAAP measure, which is equal to the loss and LAE ratio (loss ratio), excluding prior-year reserve development and catastrophe losses. The loss ratio (which includes losses, LAE, catastrophe losses and prior-year loss reserve development) is the most directly comparable GAAP measure. A reconciliation of the GAAP loss ratio to the current accident year loss ratio, excluding catastrophe losses, is shown below.

Three months ended
March 31, 2024
Core Commercial Specialty Personal<br><br>Lines Total
Total loss and LAE ratio 60.7 % 50.6 % 75.5 % 64.6 %
Less:
Prior-year reserve development ratio (1.7) % (0.3) % - (0.7) %
Catastrophe ratio 3.9 % 2.2 % 9.9 % 6.0 %
Current accident year loss and LAE ratio, excluding catastrophes 58.5 % 48.7 % 65.6 % 59.3 %
March 31, 2023
Total loss and LAE ratio 71.8 % 54.6 % 86.1 % 73.7 %
Less:
Prior-year reserve development ratio 0.7 % (5.8) % 2.1 % (0.2) %
Catastrophe ratio 12.6 % 6.9 % 16.0 % 12.7 %
Current accident year loss and LAE ratio, excluding catastrophes 58.5 % 53.5 % 68.0 % 61.2 %

(4) Operating income (loss) and operating income (loss) per diluted (basic) share are non-GAAP measures. Operating income (loss) before income taxes, as referenced in the results of the reporting segments, is defined as, with respect to such segment, operating income (loss) before interest expense and income taxes. The reconciliation of operating income (loss) and operating income (loss) per diluted (basic) share to the closest GAAP measures, net income (loss) and net income (loss) per diluted (basic) share, respectively, is provided on the preceding pages of this news release.

(5) Operating return on average equity (operating ROE) is a non-GAAP measure. Operating ROE is calculated by dividing annualized operating income (loss) after tax for the applicable period (see under the heading in this news release “Non-GAAP Financial Measures” and end note (4)), by average shareholders’ equity, excluding unrealized appreciation (depreciation) on fixed maturity investments, net of tax, for the period presented. Total shareholders’ equity, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is also a non-GAAP measure. Total shareholders’ equity is the most directly comparable GAAP measure and is reconciled below. For the calculation of operating ROE, the average of beginning and ending shareholders’ equity, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is used for the period as shown and reconciled in the table below.
( in millions) December 31 March 31
2023 2024
Total shareholders' equity (GAAP) $ 2,465.6 $ 2,522.7
Less: net unrealized appreciation (depreciation)     on fixed maturity investments, net of tax (462.4) (495.5)
Total shareholders' equity, excluding net     unrealized appreciation (depreciation)     on fixed maturity investments, net of tax $ 2,928.0 $ 3,018.2
Quarter Averages
Average shareholders' equity (GAAP) $ 2,494.2
Average shareholders' equity, excluding net     unrealized appreciation (depreciation) on     fixed maturity investments, net of tax $ 2,973.1

All values are in US Dollars.

($ in millions) Three months ended
March 31
Net Income ROE 2024
Net income (GAAP) $ 115.5
Annualized net income* 462.0
Average shareholders' equity (GAAP) $ 2,494.2
Return on equity 18.5 %
Operating Income ROE (non-GAAP)
Operating income after taxes $ 111.9
Annualized operating income, net of tax* 447.6
Average shareholders' equity, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax $ 2,973.1
Operating return on equity 15.1 %

*For three months ended March 31, 2024, annualized net income and operating income after income taxes is calculated by multiplying three months ended net income and operating income after income taxes, respectively, by 4.

(6) Here, and throughout this document, the expense ratio is reduced by installment and other fee revenues for purposes of the ratio calculation.

(7) Book value per share, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is a non-GAAP measure. Book value per share is the most directly comparable GAAP measure and is reconciled in the table below.

Period ended
December 31 March 31
2023 2024
Book value per share $68.93 $70.22
Less: Net unrealized appreciation (depreciation) on fixed<br><br>maturity investments, net of tax, per share (12.93) (13.79)
Book value per share, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax $81.86 $84.01
Change in book value per share 1.9 %
Change in book value per share, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax 2.6 %

(8) The separate financial information of each reporting segment is presented consistent with the way results are regularly evaluated by the chief operating decision maker in deciding how to allocate resources and in assessing performance. Management evaluates the results of the aforementioned reporting segments without consideration of interest expense on debt and on a pre-tax basis.

EX-99.2

Exhibit 99.2

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FINANCIAL SUPPLEMENT FIRST QUARTER 2024

THE HANOVER INSURANCE GROUP
FINANCIAL SUPPLEMENT
TABLE OF CONTENTS
Segment Descriptions.................................................................................................... 1
Financial Highlights......................................................................................................... 2
Consolidated Financial Statements
Income Statements............................................................................................................. 3
Balance Sheets................................................................................................................... 4
Pre-tax Operating Results and Related Metrics
Consolidated....................................................................................................................... 5-6
Core Commercial............................................................................................................... 7-8
Specialty.............................................................................................................................. 9-10
Personal Lines.................................................................................................................... 11-13
Investments
Net Investment Income and Yields..................................................................................... 14
Investment Portfolio............................................................................................................. 15
Credit Quality and Duration of Fixed Maturities............................................................... 16
Top 25 Corporate and Municipal Fixed Maturity Holdings............................................. 17
Reconciliation of Operating Income (Loss) to Net Income (Loss)...................... 18
Other Information
Non-GAAP Financial Measures........................................................................................ 19
Premium Related Metric Definitions................................................................................. 20
Corporate Information......................................................................................................... 21
Market and Dividend Information...................................................................................... 21
Financial Strength and Debt Ratings................................................................................ 21

i

THE HANOVER INSURANCE GROUP
BASIS OF PRESENTATION
SEGMENT DESCRIPTIONS
CORE COMMERCIAL
Sub-segment Customer and business type Primary lines of business
Small Commercial Coverage to small businesses, with annual premiums of $50,000 or less; <br>Products are tailored to specific industry segments as needed. ● Business owners’ policy/commercial multiple peril<br>● Commercial automobile<br>● Workers’ compensation<br>● Other (general liability, commercial umbrella, monoline property)
Middle Market Coverage to mid-sized businesses with annual premiums starting at $50,000, focusing on those between $50,000 and $250,000. Products are tailored to certain specific industry segments, including technology, manufacturing, human services, retail, real estate, among others. ● Commercial multiple peril<br>● Commercial automobile<br>● Workers’ compensation<br>● Other (general liability, commercial umbrella, monoline property)
SPECIALTY
Sub-segment Customer and business type Primary lines of business
Professional and Executive Lines Coverage to small to mid-sized non-public companies, including lawyer, engineer, accountant, and various other professional and advisory firms including healthcare; provide protection for directors, officers and employees against actual or alleged errors, negligence or bad faith, employment practices. ● Professional liability<br>● Management liability<br>● Fidelity and crime<br>● Other property and liability lines for healthcare firms
Specialty Property & Casualty Program business - coverage to markets with specialty or risk management needs related to groups of similar businesses; <br>Hanover Specialty Industrial (HSI) - coverage to small and medium chemical, paint, solvent and other manufacturers and distributors; <br>Excess & Surplus - non-admitted general liability and property coverage to risks outside of the appetite of standard commercial lines;<br>Specialty General Liability - admitted coverage for higher-hazard liability risks ● Commercial multiple peril<br>● Commercial automobile<br>● Workers’ compensation<br>● Other (general liability, commercial umbrella, monoline property)
Marine Includes coverage for inland and ocean marine, and insures against physical losses to property, such as contractor's equipment, builders' risk and goods in transit. Also covers jewelers block, fine art and other valuables. ● Inland/ocean marine<br>● Ancillary lines of business written through marine agents
Surety and Other Provides coverage for construction and other firms, as well as sole proprietors in the event of claims for non-performance or non-payment, and commercial surety coverage related to fiduciary or regulatory obligations. ● Bond
PERSONAL LINES
Sub-segment Customer and business type Primary lines of business
Personal Automobile Includes coverage for individuals against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured's vehicle, and property damage to other vehicles and other property. ● Personal automobile
Homeowners and Other Includes coverage for individuals for losses to their residences and personal property, such as those caused by fire, wind, hail, water damage (excluding flood), theft and vandalism, and against third-party liability claims. ● Homeowners<br>● Personal umbrella<br>● Inland Marine (jewelry, art, etc.)<br>● Other (fire, personal watercraft, other miscellaneous)
OTHER
Included in Other is Opus Investment Management, Inc. (“Opus”), which provides investment management services to The Hanover Insurance Group, Inc. and its subsidiaries (“THG”), as well as institutions, pension funds, and other organizations. We expect to exit substantially all of Opus’ business operations serving unaffiliated entities by the end of the second quarter of 2024. Investment management services provided by Opus to THG related to its investment-grade fixed maturities portfolio will also be transferred to an external manager. The Other segment also includes earnings on holding company assets; holding company and other expenses, including certain costs associated with retirement benefits due to our former life insurance employees and agents; and our run-off voluntary assumed property and casualty pools, run-off direct asbestos and environmental, and our product liability businesses.
THE HANOVER INSURANCE GROUP
--- --- --- --- --- --- --- --- --- --- ---
FINANCIAL HIGHLIGHTS
Q1 Q2 Q3 Q4 Q1
(In millions, except earnings per share) 2023 (1) 2023 (2) 2023 2023 2024
PREMIUMS
Gross premiums written $ 1,577.3 $ 1,589.9 $ 1,763.3 $ 1,502.4 $ 1,625.8
Net premiums written 1,421.5 1,446.8 1,596.4 1,345.5 1,454.0
Net premiums earned 1,380.0 1,411.7 1,431.1 1,440.3 1,448.6
EARNINGS
Operating income (loss) before interest and taxes $ 13.2 $ (79.4) $ 13.7 $ 158.1 $ 149.7
Operating income (loss) after taxes 4.6 (68.3) 6.8 113.1 111.9
Income (loss) from continuing operations (12.0) (70.0) 8.2 107.3 115.5
Net income (loss) (12.0) (69.2) 8.6 107.9 115.5
PER SHARE DATA (DILUTED)
Operating income (loss) after taxes $ 0.13 $ (1.91) $ 0.19 $ 3.13 $ 3.08
Income (loss) from continuing operations (0.34) (1.96) 0.23 2.97 3.18
Net income (loss) (0.34) (1.94) 0.24 2.98 3.18
Dilutive weighted average shares outstanding 36.1 36.0 36.1 36.2 36.3
Basic weighted average shares outstanding 35.6 35.7 35.8 35.8 35.8
BALANCE SHEET
March 31 June 30 September 30 December 31 March 31
(In millions, except per share data) 2023 2023 2023 2023 2024
Total assets $ 14,091.7 $ 14,186.7 $ 14,315.0 $ 14,612.6 $ 14,594.1
Total loss and loss adjustment expense reserves 7,143.4 7,313.3 7,329.8 7,308.1 7,331.1
Total shareholders' equity 2,389.0 2,237.9 2,116.3 2,465.6 2,522.7
Total shareholders' equity, excluding net unrealized appreciation
(depreciation) on fixed maturity investments, net of tax 2,934.2 2,847.9 2,837.2 2,928.0 3,018.2
Property and Casualty Companies
Statutory surplus $ 2,674.5 $ 2,508.3 $ 2,501.9 $ 2,642.7 $ 2,762.3
Premium to surplus ratio 2.09:1 2.27:1 2.31:1 2.20:1 2.12:1
Book value per share $ 66.89 $ 62.62 $ 59.21 $ 68.93 $ 70.22
Book value per share, excluding net unrealized appreciation
(depreciation) on fixed maturity investments, net of tax $ 82.16 $ 79.68 $ 79.38 $ 81.86 $ 84.01
Tangible book value per share (total book value excluding goodwill
and intangibles) $ 61.44 $ 57.17 $ 53.76 $ 63.49 $ 64.80
Shares outstanding 35.7 35.8 35.8 35.8 35.9
Total debt/equity 32.8 % 35.0 % 37.0 % 31.8 % 31.1 %
Total debt/total capital 24.7 % 25.9 % 27.0 % 24.1 % 23.7 %
(1) Operating income metrics are calculated using diluted shares outstanding; loss from continuing operations, net of taxes and net loss metrics are calculated using basic shares outstanding due to antidilution.
(2) Per share data is calculated using basic shares outstanding due to antidilution.
THE HANOVER INSURANCE GROUP
--- --- --- --- --- ---
CONSOLIDATED INCOME (LOSS) STATEMENTS
Three Months ended March 31
(In millions) 2024 2023 % Change
Premiums earned $ 1,448.6 $ 1,380.0 5.0
Net investment income 89.7 78.7 14.0
Net realized and unrealized investment gains (losses):
Net realized losses from sales and other (1.3) (1.1) 18.2
Net change in fair value of equity securities 6.5 (7.1) N/M
Recoveries (impairments) on investments:
Credit-related recoveries (impairments) 0.3 (4.5) N/M
Losses on intent to sell securities - (10.3) N/M
0.3 (14.8) N/M
Total net realized and unrealized investment gains (losses) 5.5 (23.0) N/M
Fees and other income 7.3 8.0 (8.8)
Total revenues 1,551.1 1,443.7 7.4
LOSSES AND EXPENSES
Losses and loss adjustment expenses 935.2 1,017.4 (8.1)
Amortization of deferred acquisition costs 299.0 288.8 3.5
Interest expense 8.5 8.5 -
Other operating expenses 163.1 146.5 11.3
Total losses and expenses 1,405.8 1,461.2 (3.8)
Income (loss) before income taxes 145.3 (17.5) N/M
Income tax expense (benefit) 29.8 (5.5) N/M
Net income (loss) $ 115.5 $ (12.0) N/M
THE HANOVER INSURANCE GROUP
--- --- --- --- ---
CONSOLIDATED BALANCE SHEETS
March 31 December 31
(In millions, except per share data) 2024 2023 % Change
ASSETS
Investments:
Fixed maturities, at fair value (amortized cost of 8,645.4 and 8,573.9) 8,015.4 $ 7,985.3 0.4
Equity securities, at fair value 137.4 130.9 5.0
Other investments 794.4 796.9 (0.3)
Total investments 8,947.2 8,913.1 0.4
Cash and cash equivalents 264.6 316.1 (16.3)
Accrued investment income 57.9 58.2 (0.5)
Premiums and accounts receivable, net 1,739.5 1,705.6 2.0
Reinsurance recoverable on paid and unpaid losses and unearned premiums 1,999.8 2,056.1 (2.7)
Deferred acquisition costs 619.3 620.8 (0.2)
Deferred income tax asset 180.2 173.3 4.0
Goodwill 178.8 178.8 -
Other assets 521.4 504.0 3.5
Assets of discontinued businesses 85.4 86.6 (1.4)
Total assets 14,594.1 $ 14,612.6 (0.1)
LIABILITIES AND SHAREHOLDERS' EQUITY
LIABILITIES
Loss and loss adjustment expense reserves 7,331.1 $ 7,308.1 0.3
Unearned premiums 3,104.9 3,102.5 0.1
Expenses and taxes payable 679.1 775.9 (12.5)
Reinsurance premiums payable 61.6 64.3 (4.2)
Debt 783.4 783.2 -
Liabilities of discontinued businesses 111.3 113.0 (1.5)
Total liabilities 12,071.4 12,147.0 (0.6)
SHAREHOLDERS' EQUITY
Preferred stock, par value 0.01 per share;
20.0 million shares authorized; none issued - - -
Common stock, par value 0.01 per share; 300.0 million shares
authorized; 60.5 million shares issued 0.6 0.6 -
Additional paid-in capital 1,941.3 1,939.2 0.1
Accumulated other comprehensive loss (548.9) (517.2) 6.1
Retained earnings 2,993.9 2,909.4 2.9
Treasury stock at cost (24.6 million and 24.7 million shares) (1,864.2) (1,866.4) (0.1)
Total shareholders' equity 2,522.7 2,465.6 2.3
Total liabilities and shareholders' equity 14,594.1 $ 14,612.6 (0.1)

All values are in US Dollars.

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RATIOS
CONSOLIDATED
Three Months ended March 31
2024 2023
Core Personal Core Personal
(In millions, except percentage data) Commercial Specialty Lines Other Total Commercial Specialty Lines Other Total
Gross premiums written $ 660.0 $ 408.4 $ 557.4 $ - $ 1,625.8 $ 634.1 $ 392.5 $ 550.7 $ - $ 1,577.3
- - - -
Net premiums written $ 582.4 $ 339.8 $ 531.8 $ - $ 1,454.0 $ 565.3 $ 324.3 $ 531.9 $ - $ 1,421.5
- - - -
Net premiums earned $ 528.9 $ 320.9 $ 598.8 $ - $ 1,448.6 $ 507.4 $ 311.7 $ 560.9 $ - $ 1,380.0
- - - -
Losses and LAE:
- - - -
Current year, excluding catastrophe losses 309.4 156.6 392.7 - 858.7 296.9 166.8 381.7 - 845.4
- -
Prior year unfavorable (favorable) development, excluding catastrophe losses (9.2) (1.1) (0.1) - (10.4) 3.5 (18.1) 11.6 - (3.0)
- -
Current year catastrophe losses 24.5 10.2 59.2 - 93.9 64.6 25.8 84.6 - 175.0
- -
Prior year unfavorable (favorable) catastrophe development (3.8) (3.2) - - (7.0) (0.7) (4.3) 5.0 - -
- -
Total losses and LAE 320.9 162.5 451.8 - 935.2 364.3 170.2 482.9 - 1,017.4
- -
Amortization of deferred acquisition costs and other underwriting expenses 177.1 119.5 156.1 - 452.7 167.9 110.8 150.2 - 428.9
- -
GAAP underwriting profit (loss) 30.9 38.9 (9.1) - 60.7 (24.8) 30.7 (72.2) - (66.3)
- -
Net investment income 40.8 20.3 25.6 3.0 89.7 36.1 17.0 22.6 3.0 78.7
- -
Other income 1.3 1.3 4.0 0.7 7.3 1.2 1.8 4.3 0.7 8.0
- -
Other operating expenses (1.5) (1.7) (1.6) (3.2) (8.0) (1.3) (1.2) (1.3) (3.4) (7.2)
- -
Operating income (loss) before income taxes $ 71.5 $ 58.8 $ 18.9 $ 0.5 $ 149.7 $ 11.2 $ 48.3 $ (46.6) $ 0.3 $ 13.2
Loss and LAE ratio:
Current year, excluding catastrophe losses 58.5 % 48.7 % 65.6 % N/M 59.3 % 58.5 % 53.5 % 68.0 % N/M 61.2 %
Prior year unfavorable (favorable) development, excluding catastrophe losses (1.7)% (0.3)% - N/M (0.7)% 0.7 % (5.8)% 2.1 % N/M (0.2)%
Current year catastrophe losses 4.6 % 3.2 % 9.9 % N/M 6.5 % 12.7 % 8.3 % 15.1 % N/M 12.7 %
Prior year unfavorable (favorable) catastrophe development (0.7)% (1.0)% - N/M (0.5)% (0.1)% (1.4)% 0.9 % N/M -
Total loss and LAE ratio 60.7 % 50.6 % 75.5 % N/M 64.6 % 71.8 % 54.6 % 86.1 % N/M 73.7 %
Expense ratio 33.2 % 37.0 % 25.5 % N/M 30.9 % 32.9 % 35.3 % 26.1 % N/M 30.7 %
Combined ratio 93.9 % 87.6 % 101.0 % N/M 95.5 % 104.7 % 89.9 % 112.2 % N/M 104.4 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RELATED RATIOS
CONSOLIDATED
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Gross premiums written $ 1,577.3 $ 1,589.9 $ 1,763.3 $ 1,502.4 $ 1,625.8
Net premiums written $ 1,421.5 $ 1,446.8 $ 1,596.4 $ 1,345.5 $ 1,454.0
Net premiums earned $ 1,380.0 $ 1,411.7 $ 1,431.1 $ 1,440.3 $ 1,448.6
Losses and LAE:
Current year, excluding catastrophe losses 845.4 880.0 867.8 867.2 858.7
Prior year favorable development, excluding catastrophe losses (3.0) (1.7) (2.1) (9.1) (10.4)
Current year catastrophe losses 175.0 261.6 195.8 57.7 93.9
Prior year favorable catastrophe development - - - - (7.0)
Total losses and LAE 1,017.4 1,139.9 1,061.5 915.8 935.2
Amortization of deferred acquisition costs and other underwriting expenses 428.9 438.1 438.9 447.0 452.7
GAAP underwriting profit (loss) (66.3) (166.3) (69.3) 77.5 60.7
Net investment income 78.7 87.6 84.2 81.6 89.7
Other income 8.0 7.8 7.4 7.6 7.3
Other operating expenses (7.2) (8.5) (8.6) (8.6) (8.0)
Operating income (loss) before income taxes $ 13.2 $ (79.4) $ 13.7 $ 158.1 $ 149.7
Loss and LAE ratio:
Current year, excluding catastrophe losses 61.2 % 62.3 % 60.6 % 60.2 % 59.3 %
Prior year favorable development, excluding catastrophe losses (0.2)% (0.1)% (0.1)% (0.6)% (0.7)%
Current year catastrophe losses 12.7 % 18.5 % 13.7 % 4.0 % 6.5 %
Prior year favorable catastrophe development - - - - (0.5)%
Total loss and LAE ratio 73.7 % 80.7 % 74.2 % 63.6 % 64.6 %
Expense ratio 30.7 % 30.6 % 30.2 % 30.6 % 30.9 %
Combined ratio 104.4 % 111.3 % 104.4 % 94.2 % 95.5 %
Combined ratio, excluding catastrophe losses 91.7 % 92.8 % 90.7 % 90.2 % 89.5 %
Current accident year combined ratio, excluding catastrophe losses 91.9 % 92.9 % 90.8 % 90.8 % 90.2 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RATIOS
CORE COMMERCIAL
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Gross premiums written $ 634.1 $ 553.8 $ 667.4 $ 539.1 $ 660.0
Net premiums written $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4
Net premiums earned $ 507.4 $ 515.6 $ 517.4 $ 519.9 $ 528.9
Losses and LAE:
Current year, excluding catastrophe losses 296.9 289.9 291.1 301.0 309.4
Prior year unfavorable (favorable) development, excluding catastrophe losses 3.5 0.7 2.7 (2.2) (9.2)
Current year catastrophe losses 64.6 38.3 44.6 30.5 24.5
Prior year favorable catastrophe development (0.7) (5.0) - (1.0) (3.8)
Total losses and LAE 364.3 323.9 338.4 328.3 320.9
Amortization of deferred acquisition costs and other underwriting expenses 167.9 171.2 173.7 176.0 177.1
GAAP underwriting profit (loss) (24.8) 20.5 5.3 15.6 30.9
Net investment income 36.1 39.7 38.4 37.6 40.8
Other income 1.2 1.1 1.3 1.1 1.3
Other operating expenses (1.3) (1.2) (1.9) (1.5) (1.5)
Operating income before income taxes $ 11.2 $ 60.1 $ 43.1 $ 52.8 $ 71.5
Loss and LAE ratio:
Current year, excluding catastrophe losses 58.5 % 56.2 % 56.3 % 57.8 % 58.5 %
Prior year unfavorable (favorable) development, excluding catastrophe losses 0.7 % 0.1 % 0.5 % (0.4)% (1.7)%
Current year catastrophe losses 12.7 % 7.5 % 8.6 % 5.9 % 4.6 %
Prior year favorable catastrophe development (0.1)% (1.0)% - (0.2)% (0.7)%
Total loss and LAE ratio 71.8 % 62.8 % 65.4 % 63.1 % 60.7 %
Expense ratio 32.9 % 33.0 % 33.3 % 33.6 % 33.2 %
Combined ratio 104.7 % 95.8 % 98.7 % 96.7 % 93.9 %
Combined ratio, excluding catastrophe losses 92.1 % 89.3 % 90.1 % 91.0 % 90.0 %
Current accident year combined ratio, excluding catastrophe losses 91.4 % 89.2 % 89.6 % 91.4 % 91.7 %
THE HANOVER INSURANCE GROUP
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PREMIUMS WRITTEN AND RELATED METRICS
CORE COMMERCIAL
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Written Premium
Gross $ 634.1 $ 553.8 $ 667.4 $ 539.1 $ 660.0
Ceded (68.8) (67.0) (78.0) (73.6) (77.6)
Net $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4
Growth 7.3% 7.2% 4.2% 2.7% 3.0%
Net premiums written by sub-segment
Small Commercial $ 311.9 $ 291.8 $ 292.0 $ 275.7 $ 336.0
Middle Market 253.4 195.0 297.4 189.8 246.4
Total $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4
Net premiums written by line of business
Commercial Multiple Peril $ 277.8 $ 241.5 $ 312.2 $ 241.1 $ 287.0
Commercial Automobile 100.3 90.4 98.1 84.4 105.7
Workers’ Compensation 123.2 96.3 101.5 85.8 124.5
Other Core Commercial 64.0 58.6 77.6 54.2 65.2
Total $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4
Related Metrics
Premium Retention 84.0% 83.5% 83.8% 83.6% 82.3%
Renewal Price Change 11.5% 11.3% 11.8% 12.4% 11.5%
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS
SPECIALTY
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Gross premiums written $ 392.5 $ 381.5 $ 400.5 $ 362.8 $ 408.4
Net premiums written $ 324.3 $ 325.4 $ 338.7 $ 304.9 $ 339.8
Net premiums earned $ 311.7 $ 319.8 $ 321.7 $ 321.0 $ 320.9
Losses and LAE:
Current year, excluding catastrophe losses 166.8 172.5 153.4 158.5 156.6
Prior year favorable development, excluding catastrophe losses (18.1) (11.7) (5.0) (14.0) (1.1)
Current year catastrophe losses 25.8 13.1 6.9 5.6 10.2
Prior year favorable catastrophe development (4.3) (4.0) - - (3.2)
Total losses and LAE 170.2 169.9 155.3 150.1 162.5
Amortization of deferred acquisition costs and other underwriting expenses 110.8 113.8 113.7 117.5 119.5
GAAP underwriting profit 30.7 36.1 52.7 53.4 38.9
Net investment income 17.0 18.6 18.0 17.5 20.3
Other income 1.8 1.8 1.2 1.6 1.3
Other operating expenses (1.2) (2.1) (1.6) (2.0) (1.7)
Operating income before income taxes $ 48.3 $ 54.4 $ 70.3 $ 70.5 $ 58.8
Loss and LAE ratio:
Current year, excluding catastrophe losses 53.5% 54.0 % 47.8 % 49.5 % 48.7 %
Prior year favorable development, excluding catastrophe losses (5.8)% (3.7)% (1.6)% (4.4)% (0.3)%
Current year catastrophe losses 8.3% 4.1 % 2.1 % 1.7 % 3.2 %
Prior year favorable catastrophe development (1.4)% (1.3)% - - (1.0)%
Total loss and LAE ratio 54.6 % 53.1 % 48.3 % 46.8 % 50.6 %
Expense ratio 35.3 % 35.3 % 35.1 % 36.4 % 37.0 %
Combined ratio 89.9 % 88.4 % 83.4 % 83.2 % 87.6 %
Combined ratio, excluding catastrophe losses 83.0 % 85.6 % 81.3 % 81.5 % 85.4%
Current accident year combined ratio, excluding catastrophe losses 88.8 % 89.3 % 82.9 % 85.9 % 85.7%
THE HANOVER INSURANCE GROUP
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PREMIUMS WRITTEN AND RELATED METRICS
SPECIALTY
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Written Premiums
Gross $ 392.5 $ 381.5 $ 400.5 $ 362.8 $ 408.4
Ceded (68.2) (56.1) (61.8) (57.9) (68.6)
Net $ 324.3 $ 325.4 $ 338.7 $ 304.9 $ 339.8
Growth 7.1% 7.6% 2.9% -1.5% 4.8%
Net premiums written by sub-segment
Professional and Executive Lines $ 111.0 $ 99.4 $ 111.0 $ 98.9 $ 112.8
Specialty Property & Casualty 101.7 103.6 97.5 99.2 107.9
Marine 94.1 104.4 107.4 88.1 99.5
Surety and Other 17.5 18.0 22.8 18.7 19.6
Total $ 324.3 $ 325.4 $ 338.7 $ 304.9 $ 339.8
Related Metrics
Premium Retention 82.5% 80.5% 79.7% 76.0% 83.1%
Renewal Price Change 12.6% 11.4% 12.9% 11.6% 11.0%
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RATIOS
PERSONAL LINES
Three Months ended March 31
2024 2023
(In millions, except percentage data) Auto Home and Other Total Auto Home and Other Total
Net premiums written $ 317.0 $ 214.8 $ 531.8 $ 323.0 $ 208.9 $ 531.9
Net premiums earned $ 348.9 $ 249.9 $ 598.8 $ 330.8 $ 230.1 $ 560.9
- -
Losses and LAE:
- -
Current year, excluding catastrophe losses 256.4 136.3 392.7 250.8 130.9 381.7
- -
Prior year unfavorable (favorable) development, excluding catastrophe losses (5.8) 5.7 (0.1) 7.9 3.7 11.6
- -
Current year catastrophe losses 3.9 55.3 59.2 3.9 80.7 84.6
- -
Prior year unfavorable (favorable) catastrophe development 0.8 (0.8) - (0.2) 5.2 5.0
- -
Total losses and LAE 255.3 196.5 451.8 262.4 220.5 482.9
- -
Amortization of deferred acquisition costs and other underwriting expenses 156.1 150.2
- -
GAAP underwriting loss (9.1) (72.2)
- -
Net investment income 25.6 22.6
- -
Other income 4.0 4.3
- -
Other operating expenses (1.6) (1.3)
- -
Operating income (loss) before income taxes $ 18.9 $ (46.6)
Loss and LAE ratio:
Current year, excluding catastrophe losses 73.6 % 54.5 % 65.6 % 75.8 % 56.9 % 68.0 %
Prior year unfavorable (favorable) development, excluding catastrophe losses (1.7)% 2.3 % - 2.4 % 1.6 % 2.1 %
Current year catastrophe losses 1.1 % 22.1 % 9.9 % 1.2 % 35.0 % 15.1 %
Prior year unfavorable (favorable) catastrophe development 0.2 % (0.3)% - (0.1)% 2.3 % 0.9 %
Total loss and LAE ratio 73.2 % 78.6 % 75.5 % 79.3 % 95.8 % 86.1 %
Expense ratio 25.5 % 26.1 %
Combined ratio 101.0 % 112.2 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RELATED RATIOS
PERSONAL LINES
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Gross premiums written $ 550.7 $ 654.6 $ 695.4 $ 600.5 $ 557.4
Net premiums written $ 531.9 $ 634.6 $ 668.3 $ 575.1 $ 531.8
Net premiums earned $ 560.9 $ 576.3 $ 592.0 $ 599.4 $ 598.8
Losses and LAE:
Current year, excluding catastrophe losses 381.7 417.6 423.3 407.7 392.7
Prior year unfavorable (favorable) development, excluding catastrophe losses 11.6 9.3 0.2 4.8 (0.1)
Current year catastrophe losses 84.6 210.2 144.3 21.6 59.2
Prior year unfavorable catastrophe development 5.0 9.0 - 1.0 -
Total losses and LAE 482.9 646.1 567.8 435.1 451.8
Amortization of deferred acquisition costs and other underwriting expenses 150.2 153.1 151.5 153.5 156.1
GAAP underwriting profit (loss) (72.2) (222.9) (127.3) 10.8 (9.1)
Net investment income 22.6 26.4 24.3 23.5 25.6
Other income 4.3 4.1 4.2 4.1 4.0
Other operating expenses (1.3) (1.7) (1.6) (1.6) (1.6)
Operating income (loss) before income taxes $ (46.6) $ (194.1) $ (100.4) $ 36.8 $ 18.9
Loss and LAE ratio:
Current year, excluding catastrophe losses 68.0 % 72.5 % 71.5 % 68.0 % 65.6 %
Prior year unfavorable development, excluding catastrophe losses 2.1 % 1.6 % - 0.8 % -
Current year catastrophe losses 15.1 % 36.4 % 24.4 % 3.6 % 9.9 %
Prior year unfavorable catastrophe development 0.9 % 1.6 % - 0.2 % -
Total loss and LAE ratio 86.1 % 112.1 % 95.9 % 72.6 % 75.5 %
Expense ratio 26.1 % 25.9 % 24.9 % 25.0 % 25.5 %
Combined ratio 112.2 % 138.0 % 120.8 % 97.6 % 101.0 %
Combined ratio, excluding catastrophe losses 96.2 % 100.0 % 96.4 % 93.8 % 91.1 %
Current accident year combined ratio, excluding catastrophe losses 94.1 % 98.4 % 96.4 % 93.0 % 91.1 %
THE HANOVER INSURANCE GROUP
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PREMIUMS WRITTEN AND RELATED METRICS
PERSONAL LINES
Q1 Q2 Q3 Q4 Q1
(In millions, except percentage data) 2023 2023 2023 2023 2024
Written Premiums
Gross $ 550.7 $ 654.6 $ 695.4 $ 600.5 $ 557.4
Ceded (18.8) (20.0) (27.1) (25.4) (25.6)
Net $ 531.9 $ 634.6 $ 668.3 $ 575.1 $ 531.8
Growth 10.1% 10.1% 9.5% 2.1% 0.0%
Net premiums written by line of business
Personal Automobile $ 323.0 $ 368.1 $ 385.0 $ 328.1 $ 317.0
Homeowners and Other 208.9 266.5 283.3 247.0 214.8
Total $ 531.9 $ 634.6 $ 668.3 $ 575.1 $ 531.8
Related Metrics
Renewal Price Change
Personal Automobile 8.9% 12.0% 14.3% 14.7% 18.2%
Homeowners 18.9% 21.7% 23.4% 29.1% 30.2%
Total (1) 12.7% 15.9% 18.0% 20.6% 22.8%
Policy Retention
Personal Automobile 84.5% 84.2% 83.8% 80.9% 79.6%
Homeowners 85.6% 85.7% 85.3% 82.2% 80.3%
Total (1) 85.0% 84.9% 84.6% 81.6% 79.9%
PIF change from prior year period
Personal Automobile 4.5% 2.7% 1.0% -2.2% -5.5%
Homeowners 4.6% 3.1% 1.7% -1.4% -4.7%
Total (1) 4.6% 2.9% 1.3% -1.8% -5.1%
(1) Related metrics exclude Other Personal Lines.
THE HANOVER INSURANCE GROUP
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NET INVESTMENT INCOME AND YIELDS
Q1 Q2 Q3 Q4 Q1
(In millions, except yields) 2023 2023 2023 2023 2024
Net Investment Income
Fixed maturities $68.3 $69.4 $71.3 $74.2 $75.7
Limited partnerships 5.3 13.1 8.1 3.5 9.2
Mortgage loans 4.0 4.0 3.9 3.9 3.7
Equity securities 1.9 1.9 1.7 0.9 0.8
Other investments 2.5 2.7 2.6 2.8 3.8
Investment expenses (3.3) (3.5) (3.4) (3.7) (3.5)
Total $78.7 $87.6 $84.2 $81.6 $89.7
Pre-tax Yields
Fixed maturities 3.27% 3.31% 3.37% 3.46% 3.52%
Total 3.34% 3.73% 3.55% 3.40% 3.70%
Pre-tax yields represent annualized net investment income for the period divided by the monthly average invested assets at amortized cost or cost, which excludes accumulated changes in fair value for fixed maturities and equity securities.
THE HANOVER INSURANCE GROUP
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INVESTMENT PORTFOLIO
March 31, 2024
(In millions)
Change in
Amortized Net Net
Cost Fair Value / % of Unrealized Unrealized
Investment Type or Cost (1) Carry Value Total Gain (Loss) YTD
Fixed maturities:
U.S. Treasury and government agencies $520.0 $461.7 5.0% $(58.3) $(8.0)
Foreign governments 3.5 3.5 - - -
Municipals:
Taxable 1,246.8 1,117.7 12.1% (129.1) (2.5)
Tax-exempt 53.9 55.3 0.6% 1.4 (1.1)
Corporate:
NAIC 1 1,753.3 1,673.3 18.2% (80.0) (9.6)
NAIC 2 1,945.2 1,806.5 19.6% (138.7) (4.7)
NAIC 3 and below 409.1 408.6 4.4% (0.5) (2.7)
Total corporate 4,107.6 3,888.4 42.2% (219.2) (17.0)
Asset-backed:
Residential mortgage-backed 1,469.1 1,326.1 14.4% (143.0) (18.3)
Commercial mortgage-backed 873.0 805.6 8.8% (67.4) 4.7
Other asset-backed 371.5 357.1 3.9% (14.4) 0.8
Total fixed maturities 8,645.4 8,015.4 87.0% (630.0) (41.4)
Limited partnerships and other investments 433.0 433.0 4.7% - -
Mortgage and other loans 361.4 361.4 3.9% - -
Equity securities 137.4 137.4 1.5% - -
Total investments 9,577.2 8,947.2 97.1% (630.0) (41.4)
Cash and cash equivalents 264.6 264.6 2.9% - -
Total $9,841.8 $9,211.8 100.0% $(630.0) $(41.4)
(1) Net of allowance for credit losses of 11.3 million.

All values are in US Dollars.

THE HANOVER INSURANCE GROUP
CREDIT QUALITY AND DURATION OF FIXED MATURITIES
March 31, 2024
(In millions)
CREDIT QUALITY OF FIXED MATURITIES
Rating Agency % of Total
NAIC Designation Equivalent Designation Fair Value
1 Aaa/Aa/A 6,211.7 5,729.6 71.5 %
2 Baa 2,022.2 1,874.9 23.4 %
3 Ba 181.9 182.5 2.3 %
4 B 182.3 183.9 2.3 %
5 Caa and lower 29.1 26.7 0.3 %
6 In or near default 18.2 17.8 0.2 %
Total fixed maturities 8,645.4 8,015.4 100.0 %
DURATION OF FIXED MATURITIES
% of Total
Fair Value
2,021.1 1,985.1 24.8 %
2,237.6 2,144.0 26.8 %
2,246.7 2,062.7 25.7 %
1,816.6 1,559.6 19.5 %
170.4 140.0 1.7 %
153.0 124.0 1.5 %
Total fixed maturities 8,645.4 8,015.4 100.0 %
Weighted Average Duration 3.9
(1) Net of allowance for credit losses of 1.6 million.

All values are in US Dollars.

TOP 25 CORPORATE AND MUNICIPAL FIXED MATURITY HOLDINGS
March 31, 2024
(In millions, except percentage data)
Issuer Amortized Cost Fair Value As a Percent of Invested Assets Ratings (1)
Minnesota Housing Finance Agency $42.8 $35.1 0.38% AAA
Colorado Housing & Finance Authority 38.6 36.2 0.39% AAA
Morgan Stanley 34.9 32.7 0.35% A-
State of Ohio 34.2 27.7 0.30% AAA
Energy Transfer LP 31.9 30.2 0.33% BBB+
Bank of New York Mellon 31.6 30.6 0.33% A
Massachusetts School Building Authority 30.9 26.1 0.28% AA+
JPMorgan Chase 30.0 28.5 0.31% A-
Bank of America 28.8 28.1 0.31% A-
Mitsubishi Financial Group 28.0 26.7 0.29% A-
Goldman Sachs 28.0 26.1 0.28% BBB+
UnitedHealth Group 27.8 25.9 0.28% A+
District of Columbia 27.0 22.8 0.25% AAA
Capital One Financial 26.9 25.1 0.27% BBB
US Bancorp 26.9 26.0 0.28% A-
State of Oregon 26.8 22.6 0.25% AA+
UBS Group 26.5 24.8 0.27% A-
Westpac Banking 26.4 25.5 0.28% A
Truist Financial 26.4 25.8 0.28% A-
Citigroup 26.1 24.8 0.27% BBB+
CVS Health 25.5 23.9 0.26% BBB
California State University 25.0 20.7 0.22% AA-
Charles Schwab 24.6 23.0 0.25% A-
Wells Fargo 23.8 23.0 0.25% BBB+
American Express 22.9 22.6 0.25% BBB+
Top 25 Corporate and Municipal $722.3 $664.5 7.21%
(1) - Represents nationally recognized rating agency sources.
THE HANOVER INSURANCE GROUP
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RECONCILIATION OF OPERATING INCOME (LOSS) TO NET INCOME (LOSS)
Three Months ended March 31
2024 2023
(In millions, except per share data) $ Per<br>Share (Diluted) $ Per<br>Share (1)
OPERATING INCOME (LOSS)
Core Commercial $ 71.5 $ 11.2
Specialty 58.8 48.3
Personal Lines 18.9 (46.6)
Other 0.5 0.3
Total 149.7 13.2
Interest expense (8.5) (8.5)
Operating income before income taxes 141.2 $ 3.89 4.7 $ 0.13
Income tax expense on operating income (29.3) (0.81) (0.1) -
Operating income after income taxes 111.9 3.08 4.6 0.13
Non-operating items:
Net realized losses from sales and other (1.3) (0.04) (1.1) (0.03)
Net change in fair value of equity securities 6.5 0.18 (7.1) (0.20)
Recoveries (impairments) on investments:
Credit-related recoveries (impairments) 0.3 0.01 (4.5) (0.13)
Losses on intent to sell securities - - (10.3) (0.29)
0.3 0.01 (14.8) (0.42)
Other non-operating items (1.4) (0.04) 0.8 0.02
Income tax benefit (expense) on non-operating items (0.5) (0.01) 5.6 0.16
NET INCOME (LOSS) $ 115.5 $ 3.18 $ (12.0) $ (0.34)
(1) Per share data is calculated using basic shares outstanding due to antidilution.
THE HANOVER INSURANCE GROUP
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Non-GAAP Financial Measures
The Hanover uses non-GAAP financial measures as important measures of the Company’s operating performance, which we believe provide investors with additional information regarding management’s evaluation of our results of operations and financial performance. The Company’s non-GAAP measures include operating income (loss) before interest expense and income taxes, total operating income (loss) after income taxes, total operating income (loss) after income taxes per diluted (basic) share, total book value per share, total book value per share excluding net unrealized gains and losses related to fixed maturity investments and market risk, net of tax, tangible book value per share and measures of operating income (loss) and combined ratios excluding catastrophe losses (catastrophe losses as discussed here and in all other measures include catastrophe loss development) and reserve development.
Operating income (loss) before interest expense and income taxes is net income (loss), excluding interest expense on debt, income taxes and net realized and unrealized investment gains and losses, which includes changes in the fair value of equity securities still held because fluctuations in these gains and losses are determined by interest rates, financial markets and the timing of sales. Operating income (loss) before interest expense and income taxes also excludes net gains and losses on disposals of businesses, discontinued operations, restructuring costs, the cumulative effect of accounting changes and certain other items. Operating income (loss) before interest expense and income taxes is the sum of the operating income (loss) from: Core Commercial, Specialty, Personal Lines, and Other. After-tax operating income (loss) earnings per diluted (basic) share (sometimes referred to as “after-tax operating income (loss) per share”) is also a non-GAAP measure. It is defined as net income (loss) excluding the after-tax impact of net realized and unrealized investment gains (losses), as well as results from discontinued operations and other non-operating items for a period divided by the average number of diluted (basic) shares of common stock. The Hanover believes that measures of operating income (loss) before interest expense and income taxes provide investors with a valuable measure of the performance of the Company’s ongoing businesses because they highlight net income (loss) attributable to the core operations of the business.
Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized gains and losses related to fixed maturity investments, net of tax, is total shareholders’ equity excluding the after-tax effect of unrealized investment gains and losses on fixed maturities and market risk divided by the number of common shares outstanding. Tangible book value per share is total shareholders’ equity, excluding goodwill and intangible assets, divided by the number of common shares outstanding.
The Hanover also provides measures of operating results and loss ratios that exclude the effects of catastrophe losses. A catastrophe is a severe loss, resulting from natural or manmade events. Catastrophes caused by various natural events include, among others, hurricanes, tornadoes and other windstorms, hail, flood, earthquakes, fire, explosions, severe winter weather and other convective storms. Catastrophes caused by various manmade events include, among others, fire, explosions, riots, and terrorism. Each catastrophe has unique characteristics. Catastrophes are not predictable as to timing or loss amount in advance. The Hanover believes that providing certain financial metrics and trends excluding the effects of catastrophes is meaningful for investors to understand the variability of periodic earnings and loss ratios.
Prior year reserve development, which can be favorable or unfavorable, represents changes in our estimate of the costs to pay claims from prior years. We believe that a discussion of operating income (loss) excluding prior year reserve development is helpful to investors since it provides insight into both our estimate of current year accident results and changes to prior-year reserve estimates.
Operating income (loss) before and after interest expense and income taxes and measures of operating income (loss) that exclude the effects of catastrophe losses or reserve development should not be construed as substitutes for net income (loss) determined in accordance with GAAP. A reconciliation of income (loss) to operating income (loss) before interest expense and income taxes and income (loss) per diluted (basic) share to operating income (loss) after taxes per diluted (basic) share, which are then reconciled to net income (loss) and net income (loss) per diluted (basic) share, respectively, for the three months ended March 31, 2024 and 2023 is set forth on page 18 of this document. The presentation of loss ratios calculated excluding the effects of reserve development and/or catastrophe losses should not be construed as a substitute for loss ratios determined in accordance with GAAP.
Additional reconciliations are provided in the press release relating to the current period(s) financial results, which is available on the Company’s website, www.hanover.com.
THE HANOVER INSURANCE GROUP
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PREMIUM RELATED METRIC DEFINITIONS
Renewal Price Change
● Core Commercial and Specialty: Represents the average change in premium on renewed policies caused by the estimated net effect of base rate changes, discretionary pricing, specific inflationary changes or changes in policy level exposure or insured risks.
● Personal Lines: Represents the average change in premium on policies charged at renewal caused by the net effects of filed rate, inflation adjustments or other changes in policy level exposure or insured risks. Actual written price changes may differ, as not all policies are retained.
Rate
● Core Commercial and Specialty: Represents the average change in premium on renewed policies caused by the base rate changes, discretionary pricing, and inflation, excluding the impact of changes in policy level exposure or insured risks.
● Personal Lines: Represents the estimated cumulative premium effect of approved rate actions applied to policies at renewal. Actual written rate changes may differ, as not all policies are retained. Personal Lines rate changes do not include inflation or changes in policy level exposure or insured risks.
Retention
● Core Commercial and Specialty: Represents the ratio of net retained premium for the noted period to the premium available to renew over the same period.
● Personal Lines: Represents the ratio of net retained policies for the noted period to those policies available to renew over the same period and includes policies that were canceled and rewritten.
Policies in Force (PIF) Change
● Represents the change in the number of policies in force at the end of a given period from the end of the same period in the prior year.
CORPORATE OFFICES AND TRANSFER AGENT
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PRINCIPAL SUBSIDIARIES
THE HANOVER INSURANCE GROUP, INC. A.M. Computershare Investor Services
440 Lincoln Street Best S&P Global Moody's PO Box 43006
Worcester, MA 01653 Providence, RI 02940-3006
A A A2 1-800-317-4454
The Hanover Insurance Company
440 Lincoln Street A A -
Worcester, MA 01653
COMMON STOCK
Citizens Insurance Company of America A.M.
808 North Highlander Way Best S&P Global Moody's Common stock of The Hanover Insurance Group, Inc. is traded
Howell, MI 48843 on the New York Stock Exchange under the symbol “THG”.
bbb+ BBB Baa2
bbb- BB+ Baa3
MARKET AND DIVIDEND INFORMATION INQUIRIES
The following tables set forth the high and low closing Oksana Lukasheva
sale prices of our common stock and quarterly cash Senior Vice President
dividends for the periods indicated: Corporate Finance
olukasheva@hanover.com
Quarter Ended 2024
Price Range Dividends
High Low Per Share
March 31 $136.58 $122.20 0.850
Quarter Ended 2023
Price Range Dividends
High Low Per Share
March 31 $148.20 $121.57 0.810
June 30 $130.32 $110.25 0.810
September 30 $114.26 $104.25 0.810
December 31 $128.18 $109.40 0.850

All values are in US Dollars.

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