Earnings Call Transcript
HUBSPOT INC (HUBS)
Earnings Call Transcript - HUBS Q2 2022
Operator, Operator
Hello and welcome to today’s HubSpot Q2 2022 Earnings Call. My name is Elliot and I will be coordinating your call today. I would now like to hand over to our host Chuck MacGlashing, Head of Investor Relations at HubSpot. The floor is yours. Please go ahead.
Chuck MacGlashing, Head of Investor Relations
Thanks, operator. Good afternoon and welcome to HubSpot's second quarter 2022 earnings conference call. Today, we'll be discussing the results announced in the press release that was issued after the market closed. With me on the call this afternoon is Yamini Rangan, our Chief Executive Officer; Dharmesh Shah, our Co-Founder and CTO; and Kate Bueker, our Chief Financial Officer. Before we start, I'd like to draw your attention to the safe harbor statement included in today's press release. During this call, we'll make statements related to our business that may be considered forward-looking within the meaning of Section 27A of the Securities Exchange Act of 1933 as amended and Section 21E of the Securities Exchange Act of 1934 as amended. All statements other than statements of historical fact are forward-looking statements, including those regarding management's expectations of future financial and operational performance and operational expenditures, expected growth, and business outlook, including our financial guidance for the third fiscal quarter and full year 2022. Forward-looking statements reflect our views only as of today, and, except as required by law, we undertake no obligation to update or revise these forward-looking statements. Please refer to the cautionary language in today's press release and our Form 10-Q, which was filed with the SEC this afternoon for a discussion of the risks and uncertainties that could cause actual results to differ materially from expectations. During the course of today's call, we'll refer to certain non-GAAP financial measures as defined by Regulation G. The GAAP financial measure most directly comparable to each non-GAAP financial measure used or discussed and a reconciliation of the differences between such measures can be found within our second quarter 2022 earnings press release in the Investor Relations section of our website. Finally, I’m excited to announce that we will be hosting our annual analyst day at INBOUND on September 7. I look forward to seeing many of you there. The event will be live streamed on our IR website for those who can’t make it in person. If you have any questions, please reach out to ir.inbound@hubspot.com. Now it's my pleasure to turn over the call to HubSpot's Chief Executive Officer, Yamini Rangan. Yamini?
Yamini Rangan, CEO
Thank you Chuck, and welcome to everyone joining us on the call. Today, I want to focus on the Q2 results, what’s driving performance and HubSpot’s playbook for driving durable growth over the long-term. First, let’s kick it off with our results this quarter. Q2 was a solid quarter for HubSpot with revenue growing 41% year-over-year in constant currency and total customers growing 25% year-over-year to more than 150,000 globally with more than 50% using multiple HubSpot products. These results were driven by strong product innovation, a deep understanding of what our customers need in order to grow today and focused execution. As I talked to our customers, it is clear that SMBs need to do more with less as they navigate the current macroeconomic environment. They're looking for ways to consolidate their fragmented tech stack of point solutions, improve efficiencies, and get better visibility into their customers' journey. As a result, HubSpot's connected, easy-to-use platform is mission critical for our customers. Let's start with product innovation in the second quarter. We're focused on delivering a world-class Front Office platform by investing in our anchor hubs of marketing, sales and service and by innovating with our newer hubs. We made important strides in both areas in Q2. Last time we talked, I shared the exciting news that the marketing hub had just surpassed a billion dollars in annual recurring revenue. In Q2, we unlocked marketing automation features in the starter tier, so that marketers can deliver a personalized touch without draining personal time. Teams can now engage and convert customers faster by personalizing and segmenting marketing efforts and automating routine tasks. This unlocks tremendous value for the starter tier. On the upper end of the market, we're increasing marketing hub enterprise pricing in September to match the additional value we've been delivering to customers over the last few years with more sophisticated functionality like revenue attribution reporting, AI-powered AB testing, and more. These changes are consistent with our pricing and packaging strategy of driving high value features down to the starter level while fueling innovation at the higher tiers. During our last call, we had also just re-launched service hub, and over the past quarter, we've been pleased to see customer usage of features like tickets and inbox tools increase. In Q2, we further enhanced service hub by launching inbound calling so that customers can provide real-time service and engagement over the phone. With these developments, we're making meaningful progress with service hub to empower our customers to deliver an exceptional customer experience at scale. Another big product milestone in Q2 was the launch of CMS Hub Free. Why Free CMS now? Well, every business today starts with a website to connect with their customers. But too often, they're forced to choose between free content management systems with limited customization or robust solutions that are cost prohibitive, especially in this environment. What differentiates CMS Hub from other website building tools is that it's powered by a Free CRM platform. That means companies can easily build a beautiful website to attract visitors and leverage CRM to nurture that business across their entire front office, all on HubSpot. That combination is powerful and unique. As part of the launch in June, we also introduced CMS website themes in our marketplace to give Business Builders the tools and the assets to get started online. As a result, we've seen nearly 4,000 CMS free signups in the first month since launch, and a 110% increase in marketplace transactions. I'm really excited about these results and the large green space opportunity to drive premium growth with CMS Free. This pace of product innovation in the second quarter demonstrates that HubSpot is making meaningful progress to become the platform of choice for scaling businesses. Okay, shifting gears, I want to acknowledge that we, like a number of companies, saw lengthening of deal cycles and more decision makers getting involved in deals in June. While we cannot predict how the macroeconomic environment will evolve in the second half, I want to share the HubSpot playbook for how we will navigate through the uncertainty in the short term while driving the business towards strong durable growth over the long term. Then in a few minutes, Kate will talk about how we're planning to continue to grow profitability in the software demand environment. One of HubSpot’s trends is that we focus on near term execution while driving a clear long-term strategy. During times of uncertainty in the past, we've continued to play strategic bets that will help us and our customers emerge stronger. We did this successfully throughout the pandemic by following three core principles: solving for a customer, sustained investments in product, and executing with focus. We're taking the same approach to drive durable growth now. Let me unpack each of these core principles. During the pandemic, solving for the customer was all about helping businesses become digitally enabled. Now, it is about helping customers become digitally powered, by helping them consolidate on a single platform to drive efficiencies. For example, take Sando design, a digital design branding agency. Before HubSpot, their front office consisted of multiple point solutions that were cobbled together by different departments. Our team helped them consolidate all of their point solutions and moved their entire front office onto the HubSpot platform. Before implementing HubSpot, it took them months to create landing pages and email campaigns. Now it just takes a few days. Additionally, Sando design has saved thousands of dollars by getting rid of point solutions. This is exactly how our customers are reducing costs, increasing efficiency and growing better by consolidating on HubSpot. The second principle in our playbook is to sustain investments in product. Throughout the pandemic, we maintained our investment in product innovation. This enabled us to create levers for long-term growth with platform and payments. And now we're continuing to build on that foundation. In the second quarter, we enhanced our platform for our customers with more sophisticated means by releasing new sales hub features that enable CRM customization and crafted data management. We also continue to expand HubSpot's app ecosystem, with our integration catalog growing nearly 40% year-over-year. Moving forward, we will continue to invest in our developer strategy to drive customization and extensibility of the HubSpot platform. We also made meaningful progress in payments by launching new features including paid meetings, forms, and links. In addition to recurring ACH and payments object. These features are helping our customers unlock the power of a commerce-enabled CRM. Take the nonprofit trade group, international carwash association as an example. Their disconnected payment and fulfillment paths were creating customer friction and lots of manual processing. They were already using HubSpot marketing, sales, and service hub when they decided to implement payments to connect the buyer’s journey. Since adopting payments, they've increased e-commerce sales by 400% and set up the fulfillment process by nearly twofold. This is a powerful example of how B2B businesses can sell online and create new revenue streams with HubSpot. Looking ahead, we plan to sustain key investments in products so that we can emerge stronger as a platform of choice. The third and final principle is to execute with focus. Like every business, there are many factors outside of our control due to uncertainty in the macro environment. So we will control the controllables. We're focused on driving both direct and partner enablement, reaching our customers with relevant TCO playbooks and continuing to build a foundation for excellent execution. These principles have helped guide HubSpot to the position of strength we are in today. The long-term drivers of our business remain solid, as HubSpot continues to be mission-critical for our customers. And we are making meaningful progress towards becoming the number one CRM platform for scaling companies. With that, I'll hand it over to Kate to talk about our financial results and our strategy for driving profitable growth.
Kate Bueker, CFO
Thanks Yamini. Let's turn to our second quarter 2022 financial results. Second quarter revenue grew 41% year-over-year in constant currency and 36% on an as-reported basis. Q2 subscription revenue grew 37% year-over-year while services and other revenue decreased 10% on an as-reported basis. Domestic revenue grew 35% year-over-year in Q2, while international revenue growth was 49% in constant currency, and 37% as reported. International revenue represented 46% of total revenue in Q2. We added approximately 7,100 net new customers in the quarter, bringing our total customer count to over 150,000, up 25% year-over-year. Average subscription revenue per customer grew 14% year-over-year in constant currency and 10% on an as-reported basis to $11,200. This was driven by continued strength in multi-hub adoption. We saw healthy net revenue retention rates in Q2 on a continued strong foundation and good cross-sell and upsell activity. Deferred revenue as of the end of June was $474 million, or a 31% increase year-over-year. Calculated billings were $433 million in Q2, growing 39% year-over-year in constant currency, and 30% as reported. The remainder of my comments will refer to non-GAAP measures. Second quarter gross margin was 82%, up one point year-over-year. Subscription gross margin was 85% in Q2 while services and other gross margin was negative 42%. Second quarter operating margin was 7%, down two points year-over-year. There was approximately a one-point headwind to operating profit margin from FX in the quarter. Net income in the second quarter was $22 million or $0.44 per fully diluted share. At the end of the second quarter, we had just over 7,000 employees, up 41% year-over-year. CapEx including capitalized software development cost was $90 million, or 4% of revenue in Q2, and free cash flow in the quarter was $22 million or 5% of revenue. Finally, our cash and marketable securities totaled $1.4 million at the end of June. As Yamini highlighted, we saw a softening in demand in June, marked by lengthening deal cycles and more decision makers in deals. In light of this increased macroeconomic pressure, we are taking several actions to drive a continued balance between growth and profitability. We had a strong first half of hiring and have a talented team in place to execute against our strategic goals, which gives us the opportunity to slow our hiring in the second half of the year. We will continue to maintain investments in product and engineering and grow revenue generating sales headcount in the second half, but we will moderate headcount growth in other areas of the business. In addition, we are taking steps to pull back T&E, facilities, and other discretionary expenses in the second half of 2022. Before I turn to our outlook, I want to highlight the impact of foreign currency translation on our as-reported financial results. The U.S. dollar strengthened sharply throughout Q2 and into July, creating a meaningful incremental headwind to our 2022 as-reported revenue and non-GAAP operating profit relative to the guidance we provided on our May earnings call. At current spot rates, we now expect FX to negatively impact full year 2022 revenue growth by six points, up from our prior expectation of a five point headwind. Finally, our guidance assumes continued macroeconomic headwinds throughout the remainder of the year. And with that, let's review our guidance for the third quarter and full year of 2022. For the third quarter, total as-reported revenue is expected to be in the range of $425 million to $426 million, up 25% year-over-year at the midpoint. We expect FX to be an eight point headwind to as-reported revenue growth in the third quarter. Non-GAAP operating income is expected to be between $31 million and $32 million. Non-GAAP diluted net income per share is expected to be between $0.50 and $0.52. This assumes 51.0 million fully diluted shares outstanding. And for the full year of 2022, total as-reported revenue is now expected to be in the range of $1.69 billion to $1.695 billion, up 30% year-over-year at the midpoint. As I mentioned, we now expect FX to be a six point headwind to as-reported revenue growth for the full year of 2022. Non-GAAP operating income is now expected to be between $143 million and $144 million, which includes a $5 million FX headwind versus our prior forecast. Non-GAAP diluted net income per share is now expected to be between $2.28 and $2.30. This assumes 51.1 million fully diluted shares outstanding. As you adjust your models, keep in mind the following; we expect CapEx as a percentage of revenue to be roughly 5% and free cash flow to be about $200 million for the full year of 2022, including an incremental headwind of approximately $10 million from the strengthening of the U.S. dollar relative to our prior forecast. And with that, I'll hand things back over to Yamini for her closing remarks.
Yamini Rangan, CEO
Thank you so much, Kate. I want to close by saying we are confident in HubSpot’s future despite the headwinds we are seeing from the macro environment. We have a clear strategy to drive long term durable and profitable growth, an award-winning culture, and an incredible team solving for our customers every single day. I want to thank our employees globally for their adaptability and commitment to our mission. Lastly, I look forward to seeing many of you at our analysts' day as part of our INBOUND 2022 event on September 7. With that, operator, please open up the call for questions.
Operator, Operator
Thank you. Our first question today comes from Samad Samana from Jefferies. Your line is open. Please go ahead.
Samad Samana, Analyst
Hey, good afternoon. Let me start by saying, if we step back, it's just an awesome performance to deliver the constant currency growth that you are with everything that's going on with the macro backdrop. I mean, 39% for billings, and 42% for revenue growth is extremely impressive. So just wanted to get that out of the way but maybe Yamini, I wanted to double click on your commentary around what's happening with what you've seen in the demand environment. So just it's shifted for HubSpot and a number of other companies since you gave the guidance for 2Q and you updated that, for your guidance. Can you maybe walk through the linearity of demand trends that you saw on the quarter and what you're maybe seeing more broadly across your business in real time today?
Yamini Rangan, CEO
Yes, thanks a lot Samad for that question. We are seeing two trends. First of all, these cycles are lengthening and more decision makers, specifically CFOs and CEOs are getting pulled into deals for approval. Now, in early May, we were one of the first companies to transparently share that we saw deals taking longer in Europe. And in June, we saw these trends become more broad-based across our segments and the GEOs that we serve. Now, while these trends will have impact in the short term, and it is reflected within our guidance, we are confident in HubSpot’s long term growth opportunity for a couple of reasons. First off, why are these deals taking longer? They are coming down to platform and multi-hub decisions. SMBs are figuring out how to spend effectively, and they're looking at HubSpot as the platform to run their front office. So we see deals close favorably, but taking a little bit longer. And second, we're not a discretionary point solution. We’re the backbone for small and medium businesses. All these businesses still need to market, they need to sell, they need to serve their customers. And HubSpot is a system of record and engagement for customer data. So we're mission critical, and they're sticky. So while we're seeing the demand trend softened a bit in the short term, we are very confident in our strategy and long-term growth. Thanks for that question, Samad.
Samad Samana, Analyst
Very helpful. Kate, could you provide some insight into the retention trends within the install base? Has there been any change or anything significant to mention regarding your existing customers? Additionally, what are you considering in the guidance about retention?
Kate Bueker, CFO
Yes, sure thing. As you know, we think about retention in two ways, we have a growth retention. That is the base of what we then ultimately have as net revenue retention, which happens after the net upsell. Net retention in our quarter was comfortably above that 110 target that we've been talking about, despite really the more difficult environment that we saw towards the end of the quarter. I think the good news there is that underneath that the growth retention remained really solid in the high 80s, which is the range that we've been talking about for a year or two now. And then on the net retention side, we had another quarter of really strong install base selling, which, in particular, edition upgrades and cross-sell really led the way for us here in Q2. In the back half of the year, it's a good question. I would expect that net revenue retention will hang in there, I would call it around 110 for Q3, and Q4.
Arjun Bhatia, Analyst
Perfect. Thank you so much for taking my questions. Maybe just a follow on to that. Can you talk a little bit about what you're seeing in terms of additions to the pipeline and the velocity of deals that are being added? Understandably, it's taking a little bit longer as companies are scrutinizing spend more, but is the shape of what's coming into the pipeline changing at all or the products that customers are looking at changing? And if you can give any color on that? That'd be super helpful.
Yamini Rangan, CEO
Yes, thanks a lot, Arjun for the question. So look, I think the best way to think about this is the more discreet changes are deal cycles elongating and more decision makers kind of getting involved as they assess their budget as they do a double click and scrutinize their investments. And this is not just happening in one part, it's happening across geo segments and industries and there's not anything more specific, the BC in terms of pipeline, assets close to through from the top of the funnel all the way down. Now, having said that, as I talked to customers, I hear from customers around the quarter, there are a couple of feeds, right. Customers are looking for clear revenue impact, so the closer the solution is to driving the impact, the faster the customer decision. So from our perspective, we are leading with a clear impact from having marketing sales service tied together. The other part that's changing is that customers want to be able to do more with less, that means they are okay giving up on point solutions. They're looking for more platform-level solutions that are very cost-effective. So we're leading with our CRM platform as well as multi-hub value proposition to have very clear TCO savings decision for our customers. And so that's how I would think about the color.
Chuck MacGlashing, Head of Investor Relations
Operator, I think we'll take the next question. Appears that we're having some technical difficulties here, just hang with us? Hey, Gabriela, it looks like your line is open. Can you hear us?
Unidentified Analyst, Analyst
Oh, great. Hi. Good afternoon. Yeah, I can hear you. Chuck MacGlashing: I'm going to be monitoring the call from here, though for your question. I have one Yamini and one for Kate. So for Yamini, the comments that you were just making on driving to a clear revenue impact. I'm curious if you could share with us any nuances you're seeing within the front office categories? Are there some areas that you feel more ripe for consolidation than others in the context of perhaps some of your company's specific product cycles? And then the follow-up question is for Kate. So you mentioned earlier that continued macro headwinds being incorporated into guidance? Could you share a little bit about what you're assuming about the trend that you're looking at June and extrapolating that things get worse? So you're looking at June and assuming things stay the same at the squishy June levels and a color that would be helpful?
Yamini Rangan, CEO
Yes, thanks a lot, Gabriela. I'll start with the first one, which is, there any color specifically around products or segments? If not, I will say broadly, as we look at how customers are focused on, they are deprioritizing that is not closely tied to revenue, examples of that could be like events, and brands and ads, those are areas that they're deprioritizing. And they're prioritizing then that clearly drive pipelines, and it's closer to revenue. Examples of that are sales marketing that continues to help them grow. And so, I think it's really a question of where they are prioritizing. I think more broadly speaking, there is look at how many point solutions do we have? Do we need all of these? And is there an opportunity to eliminate some of these point solutions and consolidate on a platform like HubSpot? And that's certainly a value proposition that we're leaning into for both monitoring hub sales, as well as our entire suite sales. I'll pass it to Kate for the second half.
Kate Bueker, CFO
Yes, sure. In terms of guidance, I mentioned in my prepared remarks that we're factoring in a continuation of the current weaker environment. That really means like we saw a weakness through June and July, and we're assuming that that continues through the rest of the year. So we're also assuming that foreign currency rates stay in and around current spot rates, which, as you know, is a one point incremental headwind to our growth for 2022. And we feel really good about our ability to deliver against that guidance. And the continued weaker environment we see today or even in something a little bit worse than that.
Alex Zukin, Analyst
Hey, guys, can you hear me okay?
Yamini Rangan, CEO
We can.
Alex Zukin, Analyst
Perfect. I guess I want to ask about just the magnitude of incremental deterioration that that's kind of assumed in the guide, maybe for subscription constant currency subscription revenue for the year. And then, is there anything in payment terms that you're seeing, lengthening, that's impacting cash flow this year? Or, and or, linearity or seasonality of billings in the second half?
Kate Bueker, CFO
Yes, maybe I'll dive in there. What we decided in May, Alex, the midpoint of our guide was 32.5% growth for full year revenue, and our update is for 30% at the midpoint on an as-reported basis, which is a 2.5% slowdown. One point of that is from FX. And then the other point and a half is associated with macro and business performance. I would like to remind you that our guidance includes six points of FX impact for the full year, up from five. So our constant currency revenue growth has moved from 37.5% to 36% growth for 2022. And then, in terms of payment terms, we really haven't seen anything of note; I think the thing that we've seen most in sort of new deals is exactly what Yamini was talking about, which is a bit of a lengthening in the sales cycle and more decision makers really getting involved before things are signed.
Brent Bracelin, Analyst
Thank you, Yamini for you here that the growth equation is benefited from both strong new customer ads and strong ASRPC growth over the last couple of years. As you think about entering a new period here where customer growth starts to slow just on the length in sales cycles, can you continue to drive ASRPC growth higher? I asked that because we are in a period here where we're starting to hear more narrative around vendor consolidation, which might play to larger deal bundles, just trying to think through that equation as a potential offset to slowing customer net ads.
Kate Bueker, CFO
Yes, maybe this is Kate; maybe I will dive in around KPIs. I think you've heard us say, over a long period of time that we see a lot of opportunity, both in continuing to drive new customer acquisition and also in our ability to sell more of HubSpot into our install base. And, I think that the KPIs we saw in Q2 really demonstrated that balance pretty nicely. We added 7,000 plus new customers, and we were able to grow double digits, both in constant currency and on an as-reported basis our ASRPC. That being said, I think, as you look forward, and we've talked a lot about the moderating macro environment, we'll probably see a little bit of a moderation, similar to what we're seeing in revenue across our KPIs. And so we don't really give guidance there. But we do think we would anticipate kind of back half of the year or something that looks like 6,000 to 7,000 new customers added in Q3 and Q4 and ASRPC growth that looks closer to the 10% and the double digit in constant currency.
Keith Bachman, Analyst
Yes, thank you. I want to segway on that. Could you talk a little bit more about the price increases? I don't think you mentioned that percent. What is there a range that you could share with us on how prices are increasing? Where would that be? And then how would that flow into both the ASRPC and/or revenues more broadly?
Yamini Rangan, CEO
Sure, Keith, I'll take the first part of the question, and then I'll have Kate comment on the second part, which is impact. Well from a pricing perspective, we will stay very consistent with our pricing and packaging philosophy that we have talked to you all about. We pour innovation and build powerful features within the Enterprise tier and over time we will bring those high-end features down to professional starter and premium editions. That's been our pricing and packaging philosophy for a while. When we have added tremendous value, then we look at pricing changes. And that's been very consistent. So what I mentioned in the prepared remarks today is that with marketing com, we've innovated, we've added tons of incremental value over the last few years. And the last time we increased price for marketing hub enterprise was inbound 2018. So that was like four years ago. And there have certainly been a lot of added value. So what we did in July is that we announced an upcoming modest increase in terms of pricing that will be effective, nine one for new customers, it's kind of in that 12% range. And that announcement has gone out; we are tracking the feedback from customers, and it has been fine so far. So broadly, we'll continue to stay focused on driving a lot of value with our products. And when we deliver value to customers, we look at pricing and packaging decisions and changes. Kate, I will pass it to you.
Kate Bueker, CFO
Yes, in terms of impact, I think it will take time for us to recognize the full impact of the incremental price on marketing hub enterprise as customers go through the renewal process. And as we add new customers, any impacts for 2022 is incorporated in the guidance we shared earlier.
Michael Turits, Analyst
Hey, I'm going to start with Kate and then we’ll see Yamini. So Kate, just the cash flow guide came down more than the EBIT guide came down. So is there some impact there from lengthening decision cycles in terms of working capital? And then and then Yamini I have this really high level question. But we've sort of all agonized over Oh, front office's Great. Oh, no, the pull forward? Oh, no, no, it seems to be back. And at least in core, you're doing well. So I'm wondering how you're really thinking about how demand for a front office for your customer set has evolved? Let's call it over the last two quarters.
Kate Bueker, CFO
Yes, Michael, I’ll start. You're right. The reduction of the free cash flow estimate for the full year incorporates two things. One is an incremental $10 million headwind from foreign exchange on cash flow, and the other is in the demand environment reflected in our revenue guidance.
Yamini Rangan, CEO
Yes. And so Michael, I'll pick the second part of the question in terms of how we see the demand for front office evolve. Look, I mean, coming straight out of the pandemic, it was just a massive tailwind. Every small medium business that needed to get connected to their customers needed some kind of digital marketing, sales, or support. And so I'd say that was just acceleration for adopting new solutions. And I think now it is much more about driving productivity and making sure that it is very close to revenue impact, and it's also very cost-effective. So, I think the nature of the conversations and therefore the nature of the demand has shifted, but broadly, our SMB customers are continuing on their path to digital transformation. The conversations and certainly the rigor with which they look at a purchase decision has changed.
Rishi Jaluria, Analyst
Oh, wonderful. Thanks so much for taking my questions. First, I just wanted to start on going back to the price increases. Number one, what has just been the general feedback from customers you've talked to about the upcoming price increases? And I know it's baked into guidance, but should we expect there to be any potential pull forward of business with the expectation of an upcoming price increase? And then I've got a follow up for Kate?
Yamini Rangan, CEO
Yes, I'll begin with that. I believe that regarding the price increase feedback, the marketing club enterprise has undergone rapid innovation. We’ve introduced a significant number of features, including revenue attribution reporting, which is just the first of many enhancements. We have made substantial progress in omni-channel marketing and developing a top-tier marketing solution. These innovations mean our customers recognize their value and are utilizing them effectively. We haven't raised prices in the past four years, so the feedback from customers reflects their understanding and acceptance of these innovations. We will continue to monitor feedback from both our partners and customers. Kate, do you want to add anything about our approach to this?
Kate Bueker, CFO
Yes, I mean, look, I think that all product announcements carry with it some positive impact and momentum, if not internally and externally, but it's not a huge needle mover for us, given the timeline. And it, as I said, it's all already there in the guidance.
Unidentified Analyst, Analyst
Great, this is Elizabeth Porter on for Keith, thank you so much. Just given the more volatile macro environment, I wanted to see if there was anything you guys are doing to adapt the go-to-market strategy, just more uncertain times, any incremental focus on different customer segments, GEO as a department that might have more durability and spend, for example? Thank you.
Yamini Rangan, CEO
Yes, so Elizabeth thanks a lot for the question. In terms of what we are seeing, it's very, very consistent with what I said earlier. We saw broad base shifts in terms of the time it takes, but really not that much more. Now, in terms of our go-to-market strategy, think that was an earlier question and how we are adapting, though the place to start if all this what are the customer conversations focused on. And the customer conversations are focused clearly on revenue impact, or TCO cost savings. That's how the nature has changed and which means, from a go-to-market strategy perspective, we're focused on both campaigns as well as arming our direct sales team, the partner organization and our customer success organization with those very specific value messages. Now more broadly, time of shift like this is doubling down on direct and partner enablement, doubling down on the right kinds of messages where we can deliver value to our customers, and overall additional rigor within the sales process and sales execution. That's how I would kind of look at it. I don't know if Kate you have anything else to add?
Brad Sills, Analyst
Oh, great. Thanks so much. And I'll echo that congratulations on very solid execution in a tough environment. I wanted to ask about Service Hub first please if I could, it's a major new revamp here. And we're hearing real positive feedback from the challengers to get your perspective on that cycle, please. And then also with the move into higher levels of the organization for approvals could that mean that perhaps we see larger, more strategic deals as those deals close?
Yamini Rangan, CEO
Thank you, Brad, for your questions. I'll start by discussing Service Hub. We're pleased with the progress we're seeing following the relaunch. As a reminder, we introduced several features in both Q1 and Q2, such as SLAs, mobile capabilities, help desk functionalities, and inbound calling, among others. Our goal has been to create a modern helpdesk that offers omni-channel support and robust AI-powered automation. After a significant product relaunch, we typically evaluate customer engagement by asking if more customers are purchasing, using, and expressing satisfaction with the products. All three metrics are currently showing positive trends. Over the last quarter, we've noticed an increase in customer usage of features like ticketing and inbox. Overall, feedback for Service Hub has been encouraging. Our partners and our direct sales team are seeing this momentum reflected in their discussions. Regarding the second part of your question about the need for more decision-makers involved in strategic deals, this indeed points to increased interest in platform and multi-hub engagements. When a CEO or CFO is engaged, they often inquire about what can be streamlined or consolidated. This leads us to emphasize our platform message and value proposition, highlighting the coherence, connectivity, and ease of use that our platform offers. In my prepared remarks, I mentioned Sando as a case in point, illustrating how having HubSpot as a platform can lead to direct revenue generation and cost savings. This is the essence of the conversations we are having.
Ken Wong, Analyst
Great, thank you for taking my question. A couple of quick ones here. I just wanted to maybe dive into that one and a half point growth headwind due to macro. Think we saw some guys tossed out softness tossed out longer sales cycles in terms of some of the headwinds. Just wanted to double check to see are you seeing? Is it just purely sales cycles lengthening? Or are customers walking away with trimming deal sizes as a reflection of the softness? What's the right way to think about that movement? And then the second piece just around moving back to spend? Is that more of a near-term tactical response to macro or a broader shift in the growth and profitability algorithm?
Yamini Rangan, CEO
Hey, Ken, thanks a lot for the question. In terms of the way to think about this, it's really more conversations and elongation of the sales cycle. When you have additional executives get involved, we're spending the time on making sure that there is clarity and how our solution actually impacts revenue. And most of the time, like I said, in my prepared remarks, it actually comes back, and we see it in the first or next couple of weeks, those deals can close. And so I think the way to think about it is that elongation and more scrutiny in terms of the budget and more scrutiny in terms of the decision making, but it results in favorable closing for HubSpot, and we’ll continue to execute in a way that it goes forward from there. I think the second question that you've had is, is there more near-term practical response or more changed long-term. From a HubSpot perspective, we will reflect what our customers need at this moment and certainly we'll have some changes in the near term in terms of how we're responding. But longer term, the secular trends for our customers remain really consistent. We are in the middle of going from a marketing automation company to a CRM platform. We are in the middle of not just serving the smaller end of SMBs, but really going up market. And both of those continue to remain strong. And they both provide durable, longer term growth levers for us and we'll continue to have those kinds of conversations about customers.
Dharmesh Shah, Co-Founder and CTO
I'm sorry. One quick thing to add on demand, as you know, we just had our product strategy meeting, which is, we spent eight hours talking about what customers are asking for, what partners are asking for. And one continuing trend we've seen is that customers still have ideas. It's not like they've kind of crawled into a hole like, okay, we're done here. They're still asking for new features. They're asking for new developments, so there's years and years of innovation left across the front office, which is not a static industry, where everyone's kind of said, okay, well, we're done here, we're seeing just as much kind of demand in terms of innovation from our customers and partners, as we have in the past, so that has not slowed down. And, and the list of things that we want to do over the coming years is just as long as it's ever been.
Michael Turrin, Analyst
Our next question comes from Michael Turrin from Wells Fargo Securities. Your line is open. Please go ahead. Hey, there, thanks. Appreciate you taking the question. Kate, I know it's not necessarily the best metric to focus in on for your model, but billings group 39% in constant currency on a tough compare, remind us the puts and takes of that metric. And it I mean, maybe it is seeing some impact. But why isn't that showing more impact given some of the later cycle characterizations we've heard across software companies. And then just any dynamics for us to be mindful of they're given some moving pieces in assumptions. And what you're seeing here currently is helpful. Thank you.
Kate Bueker, CFO
Yes, I mean, I guess what I would say is that, billing growth in constant currency and revenue growth in constant currency, generally speaking, are going to track one another. And you're seeing that in the results that we put up in Q2. The difference there is really just a point and a half, which is not particularly large. I think we would expect the relative trend over the back half of the year to kind of remain as it is.
Siti Panigrahi, Analyst
Thanks for taking my question. Yamini, thanks for setting a playbook to how to navigate uncertainty. When you compare contrast last, 2020, post COVID versus now I mean wanting to say digital enabled versus digitally powered now? It doesn't. I know in 2020, you're more focused on acquiring more customers with that promotion. Could you double click on how what's your strategy going to be now? Is this slowdown, is it more returning and we saw downgrades, subscription downgrades, post pandemic? Could you double take double click how you're trying to be different in your strategy this time versus last what we saw in 2020?
Yamini Rangan, CEO
Yes, Siti thanks a lot for the question. I would say that going into the pandemic, the conversations with customers, and what the focus was, was just getting digitally enabled. And there was, I would say, almost buying toward multiple points, solutions and getting digitally powered. Right now, as I have conversations with our customers two things have shifted. First off, the conversation is much more about what is the level of revenue impact and what is the level of cost efficiency I can get that is front and center in a lot of the conversation. So, from our playbook perspective, going into the pandemic, we literally turned around, had our sales organization, Customer Success organization, all focused on helping small and medium businesses get online. Now, our playbooks are turning around, and it's really focused on driving revenue impact, as well as a cost saving for our customers and ensuring that they get the most out of the spend that they've had over the last couple of years. And so when we talk about our playbook and solving for the customers, really everything centers around what is their current top priority? And how can we be very helpful in terms of helping them meet their challenges.
Robert Dion, Analyst
Great, thanks for taking the question. This is Robert Dion for Terry. Appreciate the International Carwash group case study on payments. But here's to get some feedback on what you've heard from customers using it and where customers are seeing other quantifiable impacts from embedding the feature into CRM? Thanks.
Yamini Rangan, CEO
Yes, that's a great question, Robert. I mean, look, I think from a payments perspective, we've said this is a strategic path, and we are patiently nurturing. And we think it's a very big growth opportunity for us going into the future. And it is actually worth we're trading that payments and commerce for us is based on two very solid hypotheses. The first one is that B2B businesses can grow revenue by selling more online. And it kind of seems very obvious with what we have seen in B2B, but B2B businesses are kind of slower in terms of doing that. And so that is, number one hypothesis. The second part of our hypothesis is that commerce context within CRM will help businesses grow. Why? Because when you bring payments, objects and data into a marketing campaign, or in a sales conversation, or you have the support conversation, and it's grounded in terms of what the customer has paid, and what they have purchased from us, then it really helps them grow. So those are our two main hypotheses. And over the past year, our conviction in terms of those two hypotheses has only grown. And the feedback from the customers that we're working with is that, yes, we have now found new ways to sell online. This was the example that I gave in the prepared remarks, and guess bringing payments dashboard and connecting it with CRM provides us more visibility into a customer not just before they become a customer, but after they become a customer and they continue to grow with us. And so, we'll certainly share more examples as we go in the future. But broadly speaking, both of those use cases and hypotheses are validated and we're continuing to focus on driving great customer experience. We found the fit now we have to drive great customer experience from the time that they discover payments within HubSpot to the time they close the transaction and continue to grow with us. So we're happy with what we're hearing from customers there.
Kirk Materne, Analyst
Yes, thanks very much. Yamini, sorry if you touched upon this, but just to be clear on the deals that are getting elongated, is there any, I guess split towards you either expansion with existing customers or new customers? It sounds like it's just multi-product deals that are bigger in nature from a spend perspective that are getting pushed, I wasn't sure if that was impacting perhaps expansion more or net new. If you can add any color there, that'd be helpful.
Yamini Rangan, CEO
Yes, Kirk, it's a good question. And look, I think in terms of what we are seeing both in elongation more people, it's kind of across both install base as well as new. Having said that, I think it's a shorter term, we'll see the mix between install base and new move around. First off, as I mentioned a couple of times here, we're seeing consolidating on fewer platforms. And so if they already have marketing hub or they already have the sales hub, they're looking at HubSpot to further consolidate, and that drives more of an installed base mix. And the second part of it is that our product portfolio has expanded both in terms of breadth as well as in depth. And our install base has grown pretty significantly in the last couple of years. So our direct and partner teams have been more into our broader value proposition as well as install base. And so why we see this mix between install base and new move a little bit around month to month, we see a very healthy balance as we look into the future, both based on what our customers are telling us as well as our product innovation cycle there.
Taylor McGinnis, Analyst
Yes, hi, thanks so much for squeezing my question and maybe going off on you know, Michael's question earlier. I believe, duration and co-terming has impacted billing from one quarter to the next. So any thoughts that you can provide on the impact that that might have had on a year-over-year basis. And I guess just given the strength of this metric, does that mean, the lower constant currency rep guide is more reflective of what you're seeing in the pipeline today, as maybe, post to the quarter? And is there any conservatism, embedded in the guide that the slowdown could worsen? And maybe just wanting to be mindful of that? Thanks.
Yamini Rangan, CEO
Yes, there's not a ton that I would add around the billing side. We have been consistently seeing a little bit of a shortening of duration over the last couple of years. And that just continued into Q2. So I was not new news. There are just a continuation of the trends that we've been seeing. In terms of the guidance, and I tried to cover this in Gabrielle's question. We assumed in the guidance that we were going to continue to see the softness in the macro environment that we saw through June and July, and that would sort of sustain through the back half of the year. We are not assuming that we're going to see another step change down in the overall environment, nor are we assuming that we're going to see a recovery here. It's really just like a status quo from what we saw over the last couple of months. Well, I want to end by thanking all of our employees for their commitment to our mission as well as just incredible work. I also want to thank our customers, partners, and investors for their support. And I look forward to seeing many of you at the analyst day at INBOUND in a couple of months. Thanks a lot everyone.
Operator, Operator
Today’s call is now concluded. We like to thank you for your participation. You may now disconnect your lines.