8-K

loanDepot, Inc. (LDI)

8-K 2024-03-12 For: 2024-03-12
View Original
Added on April 09, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_____________________

FORM 8-K

_____________________

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (or date of earliest event reported): March 12, 2024

_____________________

loanDepot, Inc.

(Exact Name of Registrant as Specified in its Charter)

_____________________

Delaware 001-40003 85-3948939
(State or other jurisdiction<br><br>of incorporation) (Commission<br><br>File Number) (I.R.S. Employer<br><br>Identification Number)

6561 Irvine Center Drive

Irvine, California 92618

(Address of Principal Executive Offices) (Zip Code)

Registrant’s telephone number, including area code: (888) 337-6888

_____________________

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

| ☐ | Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) | | --- | --- || ☐ | Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) | | --- | --- || ☐ | Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) | | --- | --- || ☐ | Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) | | --- | --- |

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading<br><br>Symbol(s) Name of each exchange<br><br>on which registered
Class A Common Stock, $0.001 Par Value LDI New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  o

Item 2.02 Results of Operations and Financial Condition.

On March 12, 2024, loanDepot, Inc. (the "Company") issued a press release announcing its results for the three and twelve months ended ended December 31, 2023 (the “Earnings Press Release”). The full press release is furnished as Exhibit 99.1 to this Current Report on Form 8-K.

Item 7.01 Regulation FD Disclosure.

On March 12, 2024, the Company posted on its website at www.loandepot.com a presentation (the “loanDepot Presentation”) on certain financial and operating initiatives available for viewing during the Company’s conference call and webcast announcing its financial results for the three and twelve months ended December 31, 2023 at 5:00 p.m. Eastern time on March 12, 2024.

A copy of the loanDepot Presentation is furnished pursuant to this Item 7.01 as Exhibit 99.2 to this Current Report on Form 8-K and incorporated by reference herein in its entirety. The loanDepot Presentation includes references to non-GAAP financial information. Reconciliations between the non-GAAP financial measures and the comparable GAAP financial measures are available in the loanDepot Presentation. The loanDepot Presentation should be read in conjunction with the Earnings Press Release. The Company reserves the right to discontinue availability of the loanDepot Presentation from its website at any time.

The information furnished pursuant to Items 2.02 and 7.01, including Exhibits 99.1 and 99.2, shall not be deemed “filed” for purposes of Section 18 of the Exchange Act nor shall it be deemed incorporated by reference into any filing under the Securities Act of 1933, or the Exchange Act, as amended, except as specifically identified therein as being incorporated by reference.

Additionally, the submission of the information set forth in this Item 7.01 is not deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely by Regulation FD.

Item 9.01 Financial Statements and Exhibits.

(d)     Exhibits.

Exhibit Number Description
99.1 loanDepot, Inc. press release dated March 12, 2024
99.2 loanDepot, Inc. Q4 2023 Investor Presentation
104 Cover Page Interactive Data File (embedded within the Inline XBRL document)

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

loanDepot, Inc.
By: /s/ David Hayes
Name: David Hayes
Title: Chief Financial Officer

Date: March 12, 2024

Document

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loanDepot announces fourth quarter and year-end 2023 financial results

Vision 2025 productivity improvements more than offset market-driven revenue decline, resulting in 61% reduction in annual net loss. Company exits 2023 with strong liquidity position.

Full-year 2023 highlights:

•Revenue decreased $282 million or 22% to $974 million from 2022, primarily driven by lower market volume; growth in servicing income and HELOC revenue as well as higher gain on sale margin partially offset the impact of volume decrease.

•Total expenses decreased $693 million or 36% to $1.25 billion, primarily driven by cost productivity improvements and lower origination volume; 2023 expenses included $27 million of restructuring charges, lease and other asset impairment charges and accruals related to the expected settlement of outstanding litigation.

•Annual net loss narrowed $375 million or 61% to $236 million.

•Adjusted annual net loss declined by $315 million or 69% to $142 million.

Fourth quarter 2023 highlights:

•Year-over-year revenue increased $59 million or 35% to $229 million primarily driven by higher servicing income, gain on sale margin and pull through weighted lock volume. Fourth quarter revenue decreased $37 million or 14% from third quarter 2023, primarily driven by seasonally lower volume partially offset by higher gain on sale margin.

•Year-over-year expenses decreased $41 million or 12% to $303 million primarily on lower personnel related expenses. Fourth quarter expenses decreased $3 million or 1% from third quarter 2023.

•During the quarter the company launched a supplemental cost reduction program targeting $120 million of annualized productivity improvements expected to benefit 2024. Through February 29, 2024, the company has confirmed approximately 86% of the planned improvements.

•Year-over-year net loss decreased from $158 million to $60 million. Quarterly net loss increased by $26 million from the third quarter of 2023 primarily due to seasonality.

•Year-over-year adjusted net loss decreased from $107 million to $27 million. Quarterly adjusted net loss increased by $1 million from the third quarter of 2023.

•Company reports cash balance of $661 million and continues to maintain strong liquidity profile.

IRVINE, Calif., March 12, 2023 - loanDepot, Inc. (NYSE: LDI), (together with its subsidiaries, “loanDepot” or the “Company”), a leading provider of lending solutions that make the American dream of homeownership more accessible and achievable for all, today announced results for the fourth quarter and year-ended December 31, 2023.

“loanDepot made substantial progress in 2023, significantly resetting its cost structure and making critical investments in our technology platforms and business processes, which we believe position us to capture the benefits of the eventual rebound in mortgage volumes,” said President and Chief Executive Officer Frank Martell.

“We are entering 2024 with a more durable revenue model built around a strong multi-channel origination business and a low cost, high-quality servicing platform that underpins our strategy of becoming a trusted partner for individuals and families on their homeownership journey. We will continue to aggressively pursue automation and productivity programs to support expanded operating leverage and continue to fund reinvestment in solutions

that support the increasingly diverse communities that represent a growing number of homebuyers,” Martell added.

“During the course of 2023, we reduced our cost structure by $693 million,” said Chief Financial Officer David Hayes. “We expect significant additional benefits from our previously announced $120 million annualized cost reduction program during 2024. Our cost reset has allowed us to maintain a strong liquidity position and at the same time support reinvestment in critical platforms and programs. As the housing and mortgage markets begin to recover, we believe we enter 2024 positioned for success through a relentless focus on delivering against the pillars of Vision 2025.”

Fourth Quarter Highlights:

Financial Summary

Three Months Ended Year Ended
($ in thousands except per share data) <br>(Unaudited) Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Rate lock volume $ 6,417,419 $ 8,295,935 $ 6,933,099 $ 32,155,455 $ 68,553,340
Pull through weighted lock volume(1) 4,407,386 5,685,209 4,196,894 21,475,262 45,164,915
Loan origination volume 5,370,708 6,083,143 6,382,743 22,671,731 53,778,456
Gain on sale margin(2) 2.43 % 2.74 % 1.45 % 2.60 % 1.63 %
Pull through weighted gain on sale margin(3) 2.96 % 2.93 % 2.21 % 2.75 % 1.94 %
Financial Results
Total revenue $ 228,626 $ 265,661 $ 169,655 $ 974,022 $ 1,255,796
Total expense 302,571 305,128 343,735 1,252,330 1,945,773
Net loss (59,771) (34,262) (157,762) (235,512) (610,385)
Diluted loss per share $ (0.16) $ (0.09) $ (0.46) $ (0.63) $ (1.75)
Non-GAAP Financial Measures(4)
Adjusted total revenue $ 251,450 $ 266,363 $ 188,501 $ 1,019,714 $ 1,216,041
Adjusted net loss (26,660) (25,405) (107,156) (142,443) (457,601)
Adjusted EBITDA (LBITDA) 14,957 20,497 (86,836) 18,907 (446,938)

(1)Pull through weighted rate lock volume is the principal balance of loans subject to interest rate lock commitments, net of a pull-through factor for the loan funding probability.

(2)Gain on sale margin represents the total of (i) gain on origination and sale of loans, net, and (ii) origination income, net, divided by loan origination volume during period.

(3)Pull through weighted gain on sale margin represents the total of (i) gain on origination and sale of loans, net, and (ii) origination income, net, divided by the pull through weighted rate lock volume.

(4)See “Non-GAAP Financial Measures” for a discussion of Non-GAAP Financial Measures and a reconciliation of these metrics to their closest GAAP measure.

Operational Highlights

•Quarterly non-volume related expenses increased $4.9 million since the third quarter of 2023, primarily due to higher restructuring related charges, lease and other asset impairment costs, and legal expenses.

•Incurred restructuring charges of $3.5 million and lease and other asset impairment charges of $0.8 million during the quarter for a total of $4.3 million, an increase of $2.1 million from the third quarter of 2023.

•Accrued $3.7 million of legal expenses related to the expected settlement of outstanding litigation compared to $2.0 million accrued during the third quarter of 2023.

•Pull through weighted lock volume of $4.4 billion for the fourth quarter of 2023, a decrease of $1.3 billion or 22% from the third quarter of 2023, resulting in quarterly total revenue of $228.6 million, a decrease of $37.0 million, or 14%, over the same period.

•Loan origination volume for the fourth quarter of 2023 was $5.4 billion, a decrease of $0.7 billion or 12% from the third quarter of 2023.

•Purchase volume increased to 76% of total loans originated during the fourth quarter, up from 71% of total loans originated during the third quarter of 2023 and flat to 76% of total loans originated during the fourth quarter of 2022.

•For the three months ending December 31, 2023, our preliminary organic refinance consumer direct recapture rate1 decreased to 58% from the third quarter’s refinance rate of 69%.

•Net loss for the fourth quarter of 2023 of $59.8 million as compared to net loss of $34.3 million in the third quarter of 2023. Net loss increased quarter over quarter primarily due to revenues decreasing more than the decrease in expenses.

•Adjusted net loss for the fourth quarter of 2023 was $26.7 million as compared to adjusted net loss of $25.4 million for the third quarter of 2023.

Outlook for the first quarter of 2024

•Origination volume of between $3.5 billion and $5.5 billion.

•Pull-through weighted rate lock volume of between $3.5 billion and $5.5 billion.

•Pull-through weighted gain on sale margin of between 270 basis points and 300 basis points.

Servicing

Three Months Ended Year Ended
Servicing Revenue Data:<br><br>($ in thousands)<br><br>(Unaudited) Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Due to changes in valuation inputs or assumptions $ (71,195) $ 68,651 $ (10,094) $ 2,227 $ 363,064
Due to collection/realization of cash flows (34,433) (38,502) (37,427) (149,211) (230,449)
Realized (losses) gains on sales of servicing rights, net (1) (192) 3,516 2,285 10,486 (3,663)
Net gain (loss) from derivatives hedging servicing rights 48,371 (69,353) (8,752) (47,919) (323,309)
Changes in fair value of servicing rights, net $ (57,449) $ (35,688) $ (53,988) $ (184,417) $ (194,357)
Servicing fee income (2) $ 132,482 $ 120,911 $ 107,221 $ 492,811 $ 449,150

(1)Includes the provision for sold MSRs.

(2)Servicing fee income for all quarters in 2023, has been adjusted to incorporate earnings credits, which were previously classified as part of net interest income.

1 We define organic refinance consumer direct recapture rate as the total unpaid principal balance (“UPB”) of loans in our servicing portfolio that are paid in full for purposes of refinancing the loan on the same property, with the Company acting as lender on both the existing and new loan, divided by the UPB of all loans in our servicing portfolio that paid in full for the purpose of refinancing the loan on the same property. The recapture rate is finalized following the publication date of this release when external data becomes available.

Three Months Ended Year Ended
Servicing Rights, at Fair Value:<br><br>($ in thousands)<br><br>(Unaudited) Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Balance at beginning of period $ 2,038,654 $ 1,998,762 $ 2,013,269 $ 2,025,136 $ 1,999,402
Additions 62,158 80,068 73,256 277,387 647,716
Sales proceeds (9,521) (73,972) (13,874) (180,687) (765,151)
Changes in fair value:
Due to changes in valuation inputs or assumptions (71,195) 68,651 (10,094) 2,227 363,064
Due to collection/realization of cash flows (34,433) (38,502) (37,427) (149,211) (230,449)
Realized gains on sales of servicing rights 55 3,647 6 10,866 10,554
Balance at end of period (1) $ 1,985,718 $ 2,038,654 $ 2,025,136 $ 1,985,718 $ 2,025,136

(1)Balances are net of $14.0 million, $14.7 million, and $12.3 million of servicing rights liability as of December 31, 2023, September 30, 2023, and December 31, 2022, respectively.

% Change
Servicing Portfolio Data:<br><br>($ in thousands)<br><br>(Unaudited) Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec-23<br>vs<br>Sep-23 Dec-23<br>vs<br>Dec-22
Servicing portfolio (unpaid principal balance) $ 145,090,199 $ 143,959,705 $ 141,170,931 0.8 % 2.8 %
Total servicing portfolio (units) 496,894 490,191 471,022 1.4 5.5
60+ days delinquent ($) $ 1,392,606 $ 1,235,443 $ 1,421,722 12.7 (2.0)
60+ days delinquent (%) 1.0 % 0.9 % 1.0 %
Servicing rights, net to UPB 1.37 % 1.42 % 1.43 %

Balance Sheet Highlights

% Change
($ in thousands)<br><br>(Unaudited) Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec-23<br>vs<br>Sep-23 Dec-23<br>vs<br>Dec-22
Cash and cash equivalents $ 660,707 $ 717,196 $ 863,956 (7.9) % (23.5) %
Loans held for sale, at fair value 2,132,880 2,070,748 2,373,427 3.0 (10.1)
Servicing rights, at fair value 1,999,763 2,053,359 2,037,447 (2.6) (1.8)
Total assets 6,151,048 6,078,529 6,609,934 1.2 (6.9)
Warehouse and other lines of credit 1,947,057 1,897,859 2,146,602 2.6 (9.3)
Total liabilities 5,446,564 5,309,594 5,688,461 2.6 (4.3)
Total equity 704,484 768,935 921,473 (8.4) (23.5)

An increase in loans held for sale at December 31, 2023, resulted in a corresponding increase in the balance on our warehouse lines of credit. Total funding capacity with our lending partners was $3.1 billion at December 31, 2023, and $3.9 billion at September 30, 2023. Available borrowing capacity was $1.2 billion at December 31, 2023.

Consolidated Statements of Operations

($ in thousands except per share data) Three Months Ended Year Ended
Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
(Unaudited) (Unaudited)
REVENUES:
Interest income $ 34,992 $ 37,253 $ 33,316 $ 133,263 $ 200,204
Interest expense (33,686) (36,770) (29,676) (130,145) (150,897)
Net interest income 1,306 483 3,640 3,118 49,307
Gain on origination and sale of loans, net 113,185 148,849 82,547 524,521 748,540
Origination income, net 17,120 17,740 10,287 65,209 129,736
Servicing fee income 132,482 120,911 107,221 492,811 449,150
Change in fair value of servicing rights, net (57,449) (35,688) (53,988) (184,417) (194,357)
Other income 21,982 13,366 19,948 72,780 73,420
Total net revenues 228,626 265,661 169,655 974,022 1,255,796
EXPENSES:
Personnel expense 132,752 141,432 165,626 573,010 1,027,008
Marketing and advertising expense 28,360 33,894 31,539 132,880 236,828
Direct origination expense 16,790 15,749 14,239 67,141 120,854
General and administrative expense 55,258 46,522 68,590 212,732 265,680
Occupancy expense 5,433 5,903 6,633 23,516 35,306
Depreciation and amortization 9,922 10,592 10,085 41,261 42,195
Servicing expense 8,572 8,532 6,633 27,687 53,106
Other interest expense 45,484 42,504 40,390 174,103 124,060
Goodwill impairment 40,736
Total expenses 302,571 305,128 343,735 1,252,330 1,945,773
Loss before income taxes (73,945) (39,467) (174,080) (278,308) (689,977)
Income tax benefit (14,174) (5,205) (16,318) (42,796) (79,592)
Net loss (59,771) (34,262) (157,762) (235,512) (610,385)
Net loss attributable to noncontrolling interests (32,578) (17,663) (80,492) (125,370) (337,365)
Net loss attributable to loanDepot, Inc. $ (27,193) $ (16,599) $ (77,270) $ (110,142) $ (273,020)
Basic loss per share $ (0.15) $ (0.09) $ (0.46) $ (0.63) $ (1.75)
Diluted loss per share $ (0.16) $ (0.09) $ (0.46) $ (0.63) $ (1.75)
Weighted average shares outstanding
Basic 178,888,225.00 175,962,804.00 168,617,732.00 174,906,063.00 156,030,350.00
Diluted 326,288,272.00 175,962,804.00 168,617,732.00 174,906,063.00 156,030,350.00

Consolidated Balance Sheets

($ in thousands) Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022
(Unaudited)
ASSETS
Cash and cash equivalents $ 660,707 $ 717,196 $ 863,956
Restricted cash 85,149 114,765 116,545
Loans held for sale, at fair value 2,132,880 2,070,748 2,373,427
Derivative assets, at fair value 93,574 86,622 39,411
Servicing rights, at fair value 1,999,763 2,053,359 2,037,447
Trading securities, at fair value 92,901 89,334 94,243
Property and equipment, net 70,809 76,762 92,889
Operating lease right-of-use asset 29,433 32,558 35,668
Loans eligible for repurchase 711,371 639,806 634,677
Investments in joint ventures 20,363 18,778 20,410
Other assets 254,098 178,601 301,261
Total assets $ 6,151,048 $ 6,078,529 $ 6,609,934
LIABILITIES AND EQUITY
LIABILITIES:
Warehouse and other lines of credit $ 1,947,057 $ 1,897,859 $ 2,146,602
Accounts payable and accrued expenses 379,971 462,521 488,696
Derivative liabilities, at fair value 84,962 49,742 67,492
Liability for loans eligible for repurchase 711,371 639,806 634,677
Operating lease liability 49,192 53,579 61,675
Debt obligations, net 2,274,011 2,206,087 2,289,319
Total liabilities 5,446,564 5,309,594 5,688,461
EQUITY:
Total equity 704,484 768,935 921,473
Total liabilities and equity $ 6,151,048 $ 6,078,529 $ 6,609,934

Loan Origination and Sales Data

( in thousands)(Unaudited) Three Months Ended Year Ended
Loan origination volume by type:
Conventional conforming 2,830,776 3,158,107 3,823,857 12,206,382 $35,931,625
FHA/VA/A 2,062,928 2,354,630 2,104,409 8,434,095 12,769,696
Jumbo 81,591 126,408 242,785 487,142 4,197,841
Other 395,413 443,998 211,692 1,544,112 879,294
Total 5,370,708 6,083,143 6,382,743 22,671,731 $53,778,456
Loan origination volume by purpose:
Purchase 4,071,761 4,337,476 4,864,187 16,474,927 $29,333,525
Refinance - cash out 1,221,538 1,660,578 1,432,195 5,821,102 19,613,365
Refinance - rate/term 77,409 85,089 86,361 375,702 4,831,566
Total 5,370,708 6,083,143 6,382,743 22,671,731 $53,778,456
Loans sold:
Servicing retained 3,825,478 4,175,126 4,165,552 15,222,156 $38,461,896
Servicing released 1,572,369 2,092,762 2,634,855 7,918,029 20,855,416
Total 5,397,847 6,267,888 6,800,407 23,140,185 $59,317,312

All values are in US Dollars.

Fourth Quarter Earnings Call

Management will host a conference call and live webcast today at 5:00 p.m. ET on loanDepot’s Investor Relations website, investors.loandepot.com, to discuss its earnings results.

The conference call can also be accessed by dialing (800) 715-9871, Conference ID: 9881136. Please call five minutes in advance to ensure that you are connected prior to the call. A webcast can also be accessed at https://events.q4inc.com/attendee/248239049

A replay of the webcast will be made available on the Investor Relations website following the conclusion of the event.

For more information about loanDepot, please visit the company’s Investor Relations website: investors.loandepot.com.

Non-GAAP Financial Measures

To provide investors with information in addition to our results as determined by GAAP, we disclose certain non-GAAP measures to assist investors in evaluating our financial results. We believe these non-GAAP measures provide useful information to investors regarding our results of operations because each measure assists both investors and management in analyzing and benchmarking the performance and value of our business. They facilitate company-to-company operating performance comparisons by backing out potential differences caused by variations in hedging strategies, changes in valuations, capital structures (affecting interest expense on non-funding debt), taxation, the age and book depreciation of facilities (affecting relative depreciation expense), and other cost or benefit items which may vary for different companies for reasons unrelated to operating performance. These non-GAAP measures include our Adjusted Total Revenue, Adjusted Net Income (Loss), Adjusted Diluted Earnings (Loss) Per Share (if dilutive), and Adjusted EBITDA (LBITDA). We exclude from these non-GAAP financial measures the change in fair value of MSRs and related hedging gains and losses as they represent non-cash, unrealized adjustments resulting from changes in valuation assumptions, mostly due to changes in market interest rates, and are not indicative of the Company’s operating performance or results of operation. We also exclude stock-based compensation expense, which is a non-cash expense, gains or losses on extinguishment of debt and disposal of fixed assets, non-cash goodwill impairment, and other impairment charges to intangible assets and operating lease right-of-use assets, as well as certain costs associated with our restructuring efforts, as management does not consider these costs to be indicative of our performance or results of operations. Adjusted EBITDA (LBITDA) includes interest expense on funding facilities, which are recorded as a component of “net interest income (expense),” as these expenses are a direct operating expense driven by loan origination volume. By contrast, interest expense on our non-funding debt is a function of our capital structure and is therefore excluded from Adjusted EBITDA (LBITDA). Adjustments for income taxes are made to reflect historical results of operations on the basis that it was taxed as a corporation under the Internal Revenue Code, and therefore subject to U.S. federal, state and local income taxes. Adjustments to Diluted Weighted Average Shares Outstanding assumes the pro forma conversion of weighted average Class C shares to Class A common stock. These non-GAAP measures have limitations as analytical tools and should not be considered in isolation or as a substitute for revenue, net income, or any other operating performance measure calculated in accordance with GAAP, and may not be comparable to a similarly titled measure reported by other companies. Some of these limitations are:

•they do not reflect every cash expenditure, future requirements for capital expenditures or contractual commitments;

•Adjusted EBITDA (LBITDA) does not reflect the significant interest expense or the cash requirements necessary to service interest or principal payment on our debt;

•although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced or require improvements in the future, and Adjusted Total Revenue, Adjusted Net Income (Loss), and Adjusted EBITDA (LBITDA) do not reflect any cash requirement for such replacements or improvements; and

•they are not adjusted for all non-cash income or expense items that are reflected in our statements of cash flows.

Because of these limitations, Adjusted Total Revenue, Adjusted Net Income (Loss), Adjusted Diluted Earnings (Loss) Per Share, and Adjusted EBITDA (LBITDA) are not intended as alternatives to total revenue, net income (loss), net income (loss) attributable to the Company, or Diluted Earnings (Loss) Per Share or as an indicator of our operating performance and should not be considered as measures of discretionary cash available to us to invest in the growth of our business or as measures of cash that will be available to us to meet our obligations. We compensate for these limitations by using Adjusted Total Revenue, Adjusted Net Income (Loss), Adjusted Diluted Earnings (Loss) Per Share, and Adjusted EBITDA (LBITDA) along with other comparative tools, together with U.S.

GAAP measurements, to assist in the evaluation of operating performance. See below for a reconciliation of these non-GAAP measures to their most comparable U.S. GAAP measures.

Reconciliation of Total Revenue to Adjusted Total Revenue ( in thousands)(Unaudited) Three Months Ended Year Ended
Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Total net revenue $ 228,626 $ 265,661 $ 169,655 $ 974,022 $ 1,255,796
Change in fair value of servicing rights, net of hedging gains and losses(1) 22,824 702 18,846 45,692 (39,755)
Adjusted total revenue $ 251,450 $ 266,363 $ 188,501 $ 1,019,714 $ 1,216,041

All values are in US Dollars.

(1)Represents the change in the fair value of servicing rights due to changes in valuation inputs or assumptions, net of gains or losses from derivatives hedging servicing rights.

Reconciliation of Net Income (Loss) to Adjusted Net Income (Loss)( in thousands)(Unaudited) Three Months Ended Year Ended
Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Net loss attributable to loanDepot, Inc. $ (27,193) $ (16,599) $ (77,270) $ (110,142) $ (273,020)
Net loss from the pro forma conversion of Class C common shares to Class A common stock (1) (32,578) (17,663) (80,492) (125,370) (337,365)
Net loss (59,771) (34,262) (157,762) (235,512) (610,385)
Adjustments to the benefit for income taxes(2) 7,776 4,845 25,339 32,872 92,337
Tax-effected net loss from the pro forma conversion of Class C common shares to Class A common stock (51,995) (29,417) (132,423) (202,640) (518,048)
Change in fair value of servicing rights, net of hedging gains and losses(3) 22,824 702 18,846 45,692 (39,755)
Stock-based compensation expense 6,375 3,940 8,789 21,993 20,583
Restructuring charges(4) 3,517 2,004 5,178 11,811 25,126
Gain on extinguishment of debt (1,651) (1,690) (10,528)
Loss on disposal of fixed assets 325 93 1,568 1,430 12,594
Goodwill impairment 40,736
Other impairment 455 129 2,388 925 17,500
Tax effect of adjustments(5) (8,161) (1,205) (11,502) (19,964) (5,809)
Adjusted net loss $ (26,660) $ (25,405) $ (107,156) $ (142,443) $ (457,601)

All values are in US Dollars.

(1)Reflects net loss to Class A common stock and Class D common stock from the pro forma exchange of Class C common stock.

(2)loanDepot, Inc. is subject to federal, state and local income taxes. Adjustments to income tax benefit reflect the effective income tax rates below, and the pro forma assumption that loanDepot, Inc. owns 100% of LD Holdings.

Three Months Ended Year Ended
Dec 31,<br>2023 Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Statutory U.S. federal income tax rate 21.00 % 21.00 % 21.00 % 21.00 % 21.00 %
State and local income taxes (net of federal benefit) 2.87 % 6.43 % 10.48 % 5.22 % 6.37 %
Effective income tax rate 23.87 % 27.43 % 31.48 % 26.22 % 27.37 %

(3)Represents the change in the fair value of servicing rights due to changes in valuation inputs or assumptions, net of gains or losses from derivatives hedging servicing rights.

(4)Reflects employee severance expense and professional services associated with restructuring efforts subsequent to the announcement of Vision 2025 in July 2022.

(5)Amounts represent the income tax effect using the aforementioned effective income tax rates, excluding certain discrete tax items.

Reconciliation of Adjusted Diluted Weighted Average Shares Outstanding to Diluted Weighted Average Shares Outstanding( in thousands except per share data)(Unaudited) Three Months Ended Year Ended
Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Net loss attributable to loanDepot, Inc. $ (27,193) $ (16,599) $ (77,270) $ (110,142) $ (273,020)
Adjusted net loss (26,660) (25,405) (107,156) (142,443) (457,601)
Share Data:
Diluted weighted average shares of Class A and Class D common stock outstanding 326,288,272 175,962,804 168,617,732 174,906,063 156,030,350
Assumed pro forma conversion of weighted average Class C shares to Class A common stock (1) 147,171,089 150,278,656 147,789,060 163,541,101
Adjusted diluted weighted average shares outstanding 326,288,272 323,133,893 318,896,388 322,695,123 319,571,451

All values are in US Dollars.

(1)Reflects the assumed pro forma exchange and conversion of anti-dilutive Class C common shares. For the three months ended December 31, 2023, Class C common shares were dilutive and included in diluted weighted average shares of Class A common stock outstanding in the table above.

Reconciliation of Net Income (Loss) to Adjusted EBITDA (LBITDA)( in thousands)(Unaudited) Three Months Ended Year Ended
Sep 30,<br>2023 Dec 31,<br>2022 Dec 31,<br>2023 Dec 31,<br>2022
Net loss $ (59,771) $ (34,262) $ (157,762) $ (235,512) $ (610,385)
Interest expense - non-funding debt (1) 45,484 42,504 40,390 174,103 124,060
Income tax benefit (14,174) (5,205) (16,318) (42,796) (79,592)
Depreciation and amortization 9,922 10,592 10,085 41,261 42,195
Change in fair value of servicing rights, net ofhedging gains and losses(2) 22,824 702 18,846 45,692 (39,755)
Stock-based compensation expense 6,375 3,940 8,789 21,993 20,583
Restructuring charges 3,517 2,004 5,178 11,811 25,126
Loss on disposal of fixed assets 325 93 1,568 1,430 12,594
Goodwill impairment 40,736
Other impairment (recovery) 455 129 2,388 925 17,500
Adjusted EBITDA (LBITDA) $ 14,957 $ 20,497 $ (86,836) $ 18,907 $ (446,938)

All values are in US Dollars.

(1)Represents other interest expense, which includes gain on extinguishment of debt and amortization of debt issuance costs, in the Company’s consolidated statements of operations.

(2)Represents the change in the fair value of servicing rights due to changes in valuation inputs or assumptions, net of gains or losses from derivatives hedging servicing rights.

Forward-Looking Statements

This press release may contain "forward-looking statements," which reflect loanDepot's current views with respect to, among other things, our business strategies, including the Vision 2025 plan, including our expanded productivity program, our progress toward run-rate profitability, our HELOC product, financial condition and liquidity, competitive position, industry and regulatory environment, potential growth opportunities, the effects of competition, operations and financial performance. You can identify these statements by the use of words such as "outlook," "potential," "continue," "may," "seek," "approximately," "predict," "believe," "expect," "plan," "intend," "estimate," “project,” or "anticipate" and similar expressions or the negative versions of these words or comparable words, as well as future or conditional verbs such as "will," "should," "would" and "could." These forward-looking statements are based on current available operating, financial, economic and other information, and are not guarantees of future performance and are subject to risks, uncertainties and assumptions, including but not limited to, the following: our ability to achieve the expected benefits of our Vision 2025 plan and the success of our cost-reduction initiatives, such as the expanded productivity program; our ability to achieve run-rate profitability; our loan production volume; our ability to maintain an operating platform and management system sufficient to conduct our business; our ability to maintain warehouse lines of credit and other sources of capital and liquidity; impacts of cybersecurity incident, cyberattacks, information or security breaches and technology disruptions or failures, of ours or of our third party vendors; the outcome of legal proceedings to which we are a party; adverse changes in macroeconomic and U.S residential real estate and mortgage market conditions, including increases in interest rate levels; changing federal, state and local laws, as well as changing regulatory enforcement policies and priorities; and other risks detailed in the "Risk Factors" section of loanDepot, Inc.'s Annual Report on Form 10-K for the year ended December 31, 2022 and Quarterly Reports on Form 10-Q as well as any subsequent filings with the Securities and Exchange Commission, which are difficult to predict. Therefore, current plans, anticipated actions, financial results, as well as the anticipated development of the industry, may differ materially from what is expressed or forecasted in any forward-looking statement. loanDepot does not undertake any obligation to publicly update or revise any forward-looking statement to reflect future events or circumstances, except as required by applicable law.

About loanDepot

loanDepot (NYSE: LDI) is a leading provider of lending solutions that make the American dream of homeownership more accessible and achievable for all, especially the increasingly diverse communities of first-time homebuyers, through a broad suite of lending and real estate services that simplify one of life's most complex transactions. Since its launch in 2010, the company has been recognized as an innovator, using its industry-leading technology to deliver a superior customer experience. Our digital-first approach makes it easier, faster and less stressful to purchase or refinance a home. Today, as one of the largest non-bank lenders in the country, loanDepot and its mellohome operating unit offer an integrated platform of lending, loan servicing, real estate and home services that support customers along their entire homeownership journey. Headquartered in Southern California and with hundreds of local market offices nationwide, loanDepot’s passionate team is dedicated to making a positive difference in the lives of their customers every day.

Investor Relations Contact:

Gerhard Erdelji

Senior Vice President, Investor Relations

(949) 822-4074

gerdelji@loandepot.com

Media Contact:

Rebecca Anderson

Senior Vice President, Communications & Public Relations

(949) 822-4024

rebeccaanderson@loandepot.com

LDI-IR

14

a4q23investorpresentatio

4Q 2023 INVESTOR PRESENTATION March 12, 2024


DISCLAIMER 2 Forward-Looking Statements and Other Information This press release may contain "forward-looking statements," which reflect loanDepot's current views with respect to, among other things, our business strategies, including the Vision 2025 plan, including our expanded productivity program, our progress toward run-rate profitability, our HELOC product, financial condition and liquidity, competitive position, industry and regulatory environment, potential growth opportunities, the effects of competition, operations and financial performance. You can identify these statements by the use of words such as "outlook," "potential," "continue," "may," "seek," "approximately," "predict," "believe," "expect," "plan," "intend," "estimate," “project,” or "anticipate" and similar expressions or the negative versions of these words or comparable words, as well as future or conditional verbs such as "will," "should," "would" and "could." These forward-looking statements are based on current available operating, financial, economic and other information, and are not guarantees of future performance and are subject to risks, uncertainties and assumptions, including but not limited to, the following: our ability to achieve the expected benefits of our Vision 2025 plan and the success of our cost-reduction initiatives, such as the expanded productivity program; our ability to achieve run-rate profitability; our loan production volume; our ability to maintain an operating platform and management system sufficient to conduct our business; our ability to maintain warehouse lines of credit and other sources of capital and liquidity; impacts of cybersecurity incident, cyberattacks, information or security breaches and technology disruptions or failures, of ours or of our third party vendors; the outcome of legal proceedings to which we are a party; adverse changes in macroeconomic and U.S residential real estate and mortgage market conditions, including increases in interest rate levels; changing federal, state and local laws, as well as changing regulatory enforcement policies and priorities; and other risks detailed in the "Risk Factors" section of loanDepot, Inc.'s Annual Report on Form 10-K for the year ended December 31, 2022 and Quarterly Reports on Form 10-Q as well as any subsequent filings with the Securities and Exchange Commission, which are difficult to predict. Therefore, current plans, anticipated actions, financial results, as well as the anticipated development of the industry, may differ materially from what is expressed or forecasted in any forward-looking statement. loanDepot does not undertake any obligation to publicly update or revise any forward-looking statement to reflect future events or circumstances, except as required by applicable law. Non-GAAP Financial Information To provide investors with information in addition to our results as determined by GAAP, we disclose certain non-GAAP measures to assist investors in evaluating our financial results. We believe these non-GAAP measures provide useful information to investors regarding our results of operations because each measure assists both investors and management in analyzing and benchmarking the performance and value of our business. They facilitate company-to-company operating performance comparisons by backing out potential differences caused by variations in hedging strategies, changes in valuations, capital structures (affecting interest expense on non-funding debt), taxation, the age and book depreciation of facilities (affecting relative depreciation expense), and other cost or benefit items which may vary for different companies for reasons unrelated to operating performance. These non-GAAP measures include our Adjusted Total Revenue, Adjusted Net Income (Loss), Adjusted Diluted Earnings (Loss) Per Share (if dilutive), and Adjusted EBITDA (LBITDA). We exclude from these non-GAAP financial measures the change in fair value of MSRs and related hedging gains and losses as they represent non-cash, unrealized adjustments resulting from changes in valuation assumptions, mostly due to changes in market interest rates, and are not indicative of the Company’s operating performance or results of operation. We also exclude stock-based compensation expense, which is a non-cash expense, gains or losses on extinguishment of debt and disposal of fixed assets, non-cash goodwill impairment, and other impairment charges to intangible assets and operating lease right-of- use assets, as well as certain costs associated with our restructuring efforts, as management does not consider these costs to be indicative of our performance or results of operations. Adjusted EBITDA (LBITDA) includes interest expense on funding facilities, which are recorded as a component of “net interest income (expense),” as these expenses are a direct operating expense driven by loan origination volume. By contrast, interest expense on our non-funding debt is a function of our capital structure and is therefore excluded from Adjusted EBITDA (LBITDA). Adjustments for income taxes are made to reflect historical results of operations on the basis that it was taxed as a corporation under the Internal Revenue Code, and therefore subject to U.S. federal, state and local income taxes. Adjustments to Diluted Weighted Average Shares Outstanding assumes the pro forma conversion of weighted average Class C shares to Class A common stock. These non- GAAP measures have limitations as analytical tools and should not be considered in isolation or as a substitute for revenue, net income, or any other operating performance measure calculated in accordance with GAAP, and may not be comparable to a similarly titled measure reported by other companies. Market and Industry Data This presentation also contains information regarding the loanDepot’s market and industry that is derived from third-party research and publications. That information may rely upon a number of assumptions and limitations, and the Company has not independently verified its accuracy or completeness.


3 FOURTH QUARTER FACT SHEET Financial Operational • Originations: $5.4 billion in funded volume, in line with fourth quarter 2023 guidance • Total Revenue: $228.6 million on $4.4 billion of pull-through weighted lock volume • Total Expenses: Decreased by $2.6 million, or 1% from the third quarter of 2023, includes higher restructuring related charges, lease and other asset impairment costs, and legal expenses somewhat offsetting a decrease in volume-related expenses • Servicing: Increased UPB to $145.1 billion at end of quarter, compared to $144.0 billion at end of third quarter of 2023 • Liquidity: Unrestricted cash of $660.7 million vs. $717.2 million at end of third quarter of 2023 • Continued progress towards our Vision 2025 strategy to address current and anticipated market conditions and position company for long-term value creation o Announced $120 million cost savings initiative, $100 million of which non-volume related ▪ Through the end of February, the company has confirmed approximately 86% of the planned savings o Headcount: Reduced headcount to 4,250 from 4,532 since the end of the third quarter 2023 • Purchase Mix: 76% of total originations compared to 71% in third quarter 2023 • Organic Refinance Consumer Direct Recapture Rate(1): Decreased to 58% for the quarter compared to 69% in third quarter 2023 • Unit Market Share: 180 basis points in fourth quarter 2023 vs. 177 basis points in third quarter 2023 o Purchase Unit Market Share: Grew over 8% quarter over quarter, to 143 basis points in fourth quarter 2023 vs. 132 basis points in third quarter 2023 (1) We define organic refinance consumer direct recapture rate as the total unpaid principal balance (“UPB”) of loans in our servicing portfolio that are paid in full for purposes of refinancing the loan on the same property, with the Company acting as lender on both the existing and new loan, divided by the UPB of all loans in our servicing portfolio that paid in full for the purpose of refinancing the loan on the same property. The recapture rate is finalized following the publication date of this release when external data becomes available.


4 VISION 2025 PLAN SIGNIFICANT PROGRESS EXECUTING VISION 2025 OBJECTIVES Focus on Purchase Transactions and Serving Diverse Communities • Named by The Wall Street Journal as the “Best Mortgage Lender for First- Time Buyers,” validating our mission of purpose- driven lending to the increasingly diverse communities comprising first-time homebuyers • Launched “accessZERO” program to make homeownership more accessible by offering up to five percent in downpayment assistance • Reduced cost structure by $693 million in 2023 • In Q4, launched a supplemental cost reduction program targeting $120 million of annualized productivity improvements expected to benefit 2024. Through February 29, 2024, have achieved approximately 85% of the planned savings Aggressively Right-Size Cost Structure • Strong HELOC performance expected to give efficient access to home equity in as little as seven days • Continued investment in our in-house servicing business to complement our origination strategy and serve customers through the entire mortgage journey • 47 Retail LOs were named to the Scotsman Guide for Top Originators Execute Growth Generating Initiatives • Streamline organizational structure to better position the company for the rapidly evolving mortgage market and enhance quality and effectiveness • Increase share of lending for purchase transactions, while achieving top- quartile quality, increasing automation, and achieving operating leverage • melloNow fully automated underwriting engine launched Optimize Organizational Structure


DIVERSE & EXPERIENCED MANAGEMENT TEAM WITH UNIQUE SKILLSETS President and CEO Jeff WalshDavid Hayes Dan Binowitz Jeff DerGurahian Chief Administrative Officer President, LDI Mortgage Town & Country Credit Corp. Chief Investment Officer and Head Economist TJ Freeborn Chief Information Officer George Brady Frank Martell Managing Director Operations & Servicing 5 Gregg Smallwood Chief Legal Officer, Corporate Secretary Joe Grassi Chief Risk Officer Darren Graeler Chief Accounting Officer Melanie Graper Chief Human Resources Officer Chief Financial Officer


$35 $33 $45 $101 $137 $54 $23 2.0% 2.0% 2.0% 2.5% 3.4% 2.4% 1.4% – 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0% 0 20 40 60 80 100 120 140 2017 2018 2019 2020 2021 2022 2023 loanDepot Historical Mortgage Origination Volume SCALED ORIGINATOR DELIVERING CUSTOMERS A COMPLETE SOLUTION Inception to FY-2023 Origination CAGR: 23%(1) loanDepot Originations loanDepot Market Share $1.7 $2.3 $4.1 Total market volume ($ trillion) $4.0 $2.2 (1) CAGR includes annualized volume for 2010 Source: Historical market share based on MBA industry volume as of 2/20/2024 and historical loanDepot origination volume ($ in billions) The loanDepot Ecosystem Established Scalable Infrastructure 2010 to 2012 Diversification & Expansion 2013 to 2015 Brand, Technology & Operational Transformation 2016 to 2021 Vision 2025 & Beyond 2022 + • Launched with the goal of disrupting mortgage • Created scalable platform and infrastructure • Expanded in-market retail reach through acquisitions • Leveraged infrastructure to launch LD Wholesale • Strategic decision to begin retaining servicing • Launched proprietary mello® technology • Grew servicing book with long-term relationships to a half million loanDepot customers • Launched mellohome and melloInsurance • Acquired leading title insurance company • Formed mello® focused on mortgage adjacent, digital-first products and services • Repositioning the Company for long term value creation • Purpose driven sustainable lending • Simplifying operational structure and increasing operating leverage • Maintaining strong balance sheet liquidity • Additions to executive team to position company for next era • Launch of HELOC $1.8 6 Title Insurance Escrow Services Homeowners Insurance First Mortgage HELOC $1.6


ORIGINATION GROWTH RELATIVE TO INDUSTRY (1) MBA as of 2/20/2024 Note: Pull through weighted rate lock volume is the unpaid principal balance of loans subject to interest rate lock commitments, net of a pull-through factor for the loan funding probability 7 Purchase Mix % : 26% ($ in billions) Total Market Share (%) 2.8% 3.4% 19% 3.3% 30% 34% 3.4% 3.3% 34% 37% 3.1% 59% 2.4% 2.1% 70% 1.6% 76% 1.5% 71% 1.4% 73% 71% 1.4% $36 $33 $30 $30 $23 $20 $12 $9 $4 $5 $6 $6 $4 $37 $41 $34 $32 $29 $22 $16 $10 $6 $5 $6 $6 $5 346 369 264 299 281 213 150 203 221 226 285 293 296 - 50 100 150 200 250 300 350 400 $0 $10 $20 $30 $40 $50 $60 $70 $80 Q4 2020A Q1 2021A Q2 2021A Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Pull-Through Weighted (PTW) Lock Volume Origination Volume PTW GOS Margin, bps 76% 1.4%


Historical expenses in bps of funded mortgage volume HISTORICAL COST STRUCTURE COMPARISON 8 338 bps 295 bps 428 bps Total Revenue (bps funded volume): Pre-tax Net Income (bps funded volume): (31) bps 7 bps 200 bps Salary Expense Marketing and Advertising Expense Direct Origination Expense (incl. Investor Fees) Servicing Expense Other G&A 272 bps 49 bps Commission Expense 234 bps (128) bps 2023 Expenses to Note: • $11.8 million of restructuring charges • $2.4 million of asset and other impairment charges • $13.2 million of accruals for expected legal settlements • 2023 Total Expenses of $27.4 million (~12 bps) 430 bps (123) bps 129 96 78 72 125 180 78 73 74 68 66 57 58 41 26 34 44 59 25 21 12 14 22 30 15 9 8 7 10 12 64 48 29 27 94 215 369 bps 288 bps 228 bps 223 bps 362 bps 552 2018 2019 2020 2021 2022 2023


$141 $142 $142 $144 $145 143 142 141 143 137 - 20 40 60 80 100 120 140 $130 $132 $134 $136 $138 $140 $142 $144 $146 Q4 '22 Q1 '23 Q2 '23 Q3 '23 Q4 '23 UPB $ MSR FV, bps HISTORICAL SERVICING PORTFOLIO TREND 9 ($ in billions) Retention %(2) : Recapture %(1) : (1) Recapture rate as defined on page 3. (2) Portion of loan origination volume that was sold servicing retained in the period divided by total sold volume in the period. (3) At time of origination. Excludes HELOC. Total Serv Exp$ to Avg. UPB $, bps: 61% 65% 2.0 Portfolio @ 12/31/23(3) W.A. Coupon 3.45% W.A. FICO (3) 738 W.A. LTV 72% W.A. Age (Mths) 27.6 DQ Rate 60D+ 1.0% Composition GSE 65.2% Gov’t/EBO 27.9% Other 6.9% 61% 67% 1.7 65% 68% 1.7 67% 69% 2.0 71% 58% 1.9


Liquidity / Total Assets STRONG LIQUIDITY AND BALANCE SHEET Note: Please see Appendix for Non-GAAP Reconciliation 10 Liquidity Overview ($M) Debt Obligations, net to Total Equity MSR FV / Total Equity $864 $798 $719 $717 $661 $29 $4 $2 $4 $893 $802 $721 $721 $661 Q4 '22 Q1 '23 Q2 '23 Q3 '23 Q4 '23 Unrestricted Cash Unused Lines 2.2x 2.4x 2.5x 2.7x 2.8x Q4 '22 Q1 '23 Q2 '23 Q3 '23 Q4 '23 2.5x 2.7x 2.8x 2.9x 3.2x Q4 '22 Q1 '23 Q2 '23 Q3 '23 Q4 '23


11 Q1 2024 OUTLOOK* Metric Low High Pull-through Weighted Rate Lock Volume ($bn) $3.5 $5.5 Origination Volume ($bn) $3.5 $5.5 Pull-through Weighted GOS Margin, bps 270 300 Current Market Conditions • Higher interest rates adversely impacts home affordability and borrower demand • Limited supply of new and resale homes adversely impacts homebuying activity • Homeowner equity levels drives demand for cash-out refinance and HELOC products • Higher interest rates resulting in little incentive for rate and term refinance *Q1 2024 outlook reflects current interest rate environment, seasonality, channel mix, and competitive pressures


APPENDIX: NON-GAAP RECONCILIATIONS


BALANCE SHEET & SERVICING PORTFOLIO HIGHLIGHTS 13 $ in MM except units and % 4Q ’23 3Q ’23 4Q ‘22 4Q’23 vs 3Q’23 4Q’23 vs 4Q’22 Cash and cash equivalents $660.7 $717.2 864.0 (7.9%) (23.5%) Loans held for sale, at fair value 2,132.9 2,070.7 2,373.4 3.0% (10.1%) Servicing rights, at fair value 1,999.8 2,053.4 2,037.4 (2.6%) (1.8%) Total assets 6,151.0 6,078.5 6,609.9 1.2% (6.9%) Warehouse and other lines of credit 1,947.1 1,897.9 2,146.6 2.6% (9.3%) Total liabilities 5,446.0 5,309.6 5,688.5 2.6% (4.3%) Total equity 704.5 768.9 921.5 (8.4%) . (23.5%) Servicing portfolio (unpaid principal balance) $145,090.2 $143, 959.7 $141,170.9 0.8% 2.8% Total servicing portfolio (units) 496,894 490,191 471,022 1.4% 5.5% 60+ days delinquent ($) $1,392.6 $1,235.4 $1,421.7 12.7% (2.0%) 60+ days delinquent (%) 1.0% 0.9% 1.0% N/A N/A Servicing rights, net to UPB 1.4% 1.4% 1.4% N/A N/A


NON-GAAP FINANCIAL RECONCILIATION 14 ($MM) 4Q ‘23 3Q ‘23 4Q ’22 Adjusted Revenue Total Net Revenue $228.6 $265.7 $169.7 Change in FV of Servicing Rights, Net of Hedge 22.8 0.7 18.8 Adjusted Total Revenue $251.5 $266.4 $188.5 Adjusted (LBITDA) EBITDA Net (Loss) Income ($59.8) ($34.3) ($157.8) Interest Expense - Non-Funding Debt 45.5 42.5 40.4 Income Tax (Benefit) Expense (14.2) (5.2) (16.3) Depreciation and Amortization 9.9 10.6 10.1 Change in FV of Servicing Rights, Net of Hedge 22.8 0.7 18.8 Stock-Based Compensation Expense 6.4 3.9 8.8 Restructuring Charges 3.5 2.0 5.2 Loss on Disposal of Fixed Assets 0.3 0.1 1.6 Goodwill Impairment 0.0 0.0 0.0 Other impairment (recovery) 0.5 0.1 2.4 Adjusted (LBITDA) EBITDA $15.0 $20.5 ($86.8)


NON-GAAP FINANCIAL RECONCILIATION (CONT’D) 15 ($MM) 4Q ’23 3Q ’23 4Q ’22 Adjusted Net (Loss) Income Net (Loss) Income ($59.8) ($34.3) ($157.8) Adjustments to Income Taxes 7.8 4.8 25.3 Tax-Effected Net (Loss) Income (52.0) (29.4) (132.4) Change in FV of Servicing Rights, Net of Hedge 22.8 0.7 18.8 Stock-Based Compensation Expense 6.4 3.9 8.8 Restructuring Charges 3.5 2.0 5.2 Gain on Extinguishment of Debt 0.0 (1.7) 0.0 Loss on Disposal of Fixed Assets 0.3 0.1 1.6 Goodwill Impairment 0.0 0.0 0.0 Other Impairment 0.5 0.1 2.4 Tax Effect of Adjustments (8.2) (1.2) (11.5) Adjusted Net (Loss) Income ($26.7) ($25.4) ($107.2)