6-K
Bank of N.T. Butterfield & Son Ltd (NTB)
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16
UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of February, 2021
Commission File Number: 001-37877
The Bank of N.T. Butterfield & Son Limited
(Translation of registrant’s name into English)
65 Front Street
Hamilton, HM 12
Bermuda
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual reports under cover Form 20-F or Form 40-F.
Form 20-F ý Form 40-F o
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): o
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): o
DOCUMENTS INCLUDED AS PART OF THIS FORM 6-K
Attached hereto (i) as Exhibit 99.1 is the earnings release, (ii) as Exhibit 99.2 is the earnings call presentation, all for The Bank of N.T. Butterfield & Son Limited for the three months and year ended December 31, 2020.
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| Date: February 10, 2021 | THE BANK OF N.T. BUTTERFIELD & SON LIMITED | |
|---|---|---|
| By: | /s/ Shaun Morris | |
| Name: | Shaun Morris | |
| Title: | General Counsel and Group Chief Legal Officer |
EXHIBIT INDEX
| Exhibit | Description | ||
|---|---|---|---|
| 99.1 | Earnings release - Fourth quarter and year-end 2020 results | ||
| 99.2 | Earnings call presentation - Fourth quarter and year-end 2020 results | 3 | |
| --- |
Document

Butterfield Reports Fourth Quarter and Full Year 2020 Results
Financial highlights for the fourth quarter of 2020:
•Net income of $42.1 million, or $0.84 per share, and core net income1 of $42.9 million, or $0.86 per share
•Return on average common equity of 16.9%, and core return on average tangible common equity1 of 19.0%
•Net interest margin of 2.25%, cost of deposits of 0.12%
•Board declares dividend for the quarter ended December 31, 2020 of $0.44 per share
•Board approves a new 2021 share repurchase program of up to 2.0 million common shares
Financial highlights for the full year 2020:
•Net income of $147.2 million, or $2.90 per share, and core net income1 of $154.5 million, or $3.04 per share
•Return on average common equity of 15.0%, and core return on average tangible common equity1 of 17.3%
•Net interest margin of 2.42%, cost of deposits of 0.21%
•Active capital management with aggregate quarterly dividends of $1.76 per common share and 3.5 million shares repurchased
•Issued $100 million 5.25% 10-year fixed to floating rate subordinated debt
•Completed Channel Islands banking integration
Hamilton, Bermuda - February 10, 2021: The Bank of N.T. Butterfield & Son Limited ("Butterfield" or the "Bank") (BSX: NTB.BH; NYSE: NTB) today announced financial results for the fourth quarter and year ended December 31, 2020.
Net income for the year ended December 31, 2020 was $147.2 million, or $2.90 per diluted common share, compared to $177.1 million, or $3.30 per diluted common share, for the year ended December 31, 2019. Core net income1 for the year ended December 31, 2020 was $154.5 million, or $3.04 per diluted common share, compared to $197.9 million, or $3.69 per diluted common share, for the year ended December 31, 2019.
The core return on average tangible common equity1 for the year ended December 31, 2020 was 17.3%, compared to 23.4% for the year ended December 31, 2019. The efficiency ratio for the year ended December 31, 2020 was 67.6% compared with 66.4% for the year ended December 31, 2019. The core efficiency ratio1 for the year ended December 31, 2020 was 66.0% compared with 62.2% for the year ended December 31, 2019.
(1) See table "Reconciliation of US GAAP Results to Core Earnings" below for reconciliation of US GAAP results to non-GAAP measures. 1
Michael Collins, Butterfield's Chairman and Chief Executive Officer commented, "2020 was an extraordinary year for Butterfield. We finished with a strong fourth quarter, having successfully navigated the challenges of a global pandemic, while continuing to position the Bank for growth and sustainable risk adjusted returns.
“Our primary operating jurisdictions in Bermuda, Cayman and the Channel Islands have managed COVID-19 relatively well. Butterfield reacted quickly with no significant disruption of services, even during periods of government mandated lockdowns and strict employee and customer safety protocols.
"We also implemented a broad-based mortgage loan deferral program to help our customers manage through the initial impacts of the pandemic. Given the economic headwinds, we have increased credit monitoring and remain cautiously confident that our conservative underwriting and an improving economic outlook are evolving into relatively mild deterioration in credit quality. We recognize that the pandemic is not over and will continue to work with customers who experience difficulty.
“Facing challenging trading conditions and historically low market interest rates, we improved operating efficiencies through voluntary separation and early retirement programs, targeted redundancies, and service role migrations to lower cost jurisdictions.
“Capital management remained an important value driver with quarterly cash dividends and share repurchases supporting earnings per share growth, as well as dividend return. We also improved the efficacy of our capital profile through a $100 million subordinated debt issue in June.
"We reached important strategic milestones this year. In the Channel Islands, we achieved meaningful market share growth and successfully completed the full integration of the acquired ABN AMRO business. It was also notable that, while all jurisdictions performed well, contributions to annual earnings from our Cayman segment have now surpassed Bermuda for two years running.
"Finally, during 2020 we enhanced our management team and Board through new appointments, with exceptional banking, compliance, risk management and communications experience. I would like to thank all of our stakeholders, including our dedicated staff and loyal customers, for their continued commitment to Butterfield’s ongoing success.”
Net income for the fourth quarter of 2020 was $42.1 million, or $0.84 per diluted common share, compared to $30.5 million, or $0.61 per diluted common share, for the previous quarter, and $43.9 million, or $0.82 per diluted common share, in the fourth quarter of 2019. Core net income1 for the fourth quarter was $42.9 million, or $0.86 per diluted common share, compared to $36.5 million, or $0.73 per diluted common share, in the previous quarter, and $46.2 million, or $0.87 per diluted common share, for the fourth quarter of 2019.
Net income increased by $11.5 million in the fourth quarter of 2020 versus the prior quarter due primarily to lower employment costs in the current quarter. On a core basis, net income improved by $6.4 million versus the previous quarter due to a $3.8 million favorable variance in provisions for credit losses, increased non-interest income with improved banking, asset management, foreign exchange and trust revenue, as well as lower expenses.
The core return on average tangible common equity1 for the fourth quarter of 2020 was 19.0%, compared to 16.2% for the previous quarter, and 21.1% for the fourth quarter of 2019. The efficiency ratio for the fourth quarter of 2020 was 66.3%, compared with 73.5% in the previous quarter and 68.0% for the fourth quarter of 2019. The core efficiency ratio1 for the fourth quarter of 2020 was 65.6%, compared with 68.0% in the previous quarter and 66.3% for the fourth quarter of 2019.
Net interest income (“NII”) for the fourth quarter of 2020 was $75.6 million, a slight increase of $0.3 million compared with NII of $75.3 million in the previous quarter and down $10.7 million from $86.2 million in the fourth quarter of 2019. NII in the fourth quarter of 2020 was down relative to the prior year period due to lower market interest rates. Compared to the third quarter of 2020, higher investment volume helped offset lower yields, which were down due to the reinvestment of maturities at lower yields.
Net interest margin (“NIM”) for the fourth quarter of 2020 was 2.25%, a decrease of 5 basis points from 2.30% in the previous quarter and down 34 basis points from 2.59% in the fourth quarter of 2019. NIM decreased in the fourth quarter of 2020 compared to the prior quarter due to continued low market rates across the yield curve and elevated pre-payment speeds in the investment portfolio.
Non-interest income was $47.8 million for the fourth quarter of 2020, an improvement compared with $46.9 million in the previous quarter and a decline compared with $49.7 million in the fourth quarter of 2019. The increase across
(1) See table "Reconciliation of US GAAP Results to Core Earnings" below for reconciliation of US GAAP results to non-GAAP measures. 2
fee generating business lines versus the prior quarter was due to higher banking, asset management, foreign exchange and trust revenues, as economic activity continued to improve in the fourth quarter.
Non-interest expenses were $83.2 million in the fourth quarter of 2020, compared to $91.3 million in the previous quarter and $93.9 million in the fourth quarter of 2019. Core non-interest expenses1 were $82.4 million in the fourth quarter of 2020, compared with $84.6 million in the previous quarter and $91.6 million in the fourth quarter of 2019. Non-interest expenses were lower in the fourth quarter of 2020 compared to the prior quarter due to elevated non-core expenses in the third quarter of 2020 related to the cost restructure programs. On a core basis, expenses were down due to a lower headcount, which decreased salaries and benefits costs, and lower property costs and indirect taxes.
Deposit balances increased significantly to $13.3 billion from $11.9 billion as at September 30, 2020 and $12.4 billion as at December 31, 2019. The increase late in the fourth quarter of 2020 is expected to be transitory, and deposit balances are expected to revert back to more normalized levels in the first half of 2021.
The Bank continued its balanced capital return policy. The Board declared a quarterly dividend of $0.44 per common share to be paid on March 10, 2021 to shareholders of record on February 24, 2021. During the fourth quarter of 2020, Butterfield repurchased 0.2 million common shares completing the Bank's previous share repurchase program. The Board has approved a new share repurchase program of up 2.0 million common shares, which will expire on February 28, 2022.
The current total regulatory capital ratio as at December 31, 2020 was 19.8% as calculated under Basel III, compared to 19.4% as at December 31, 2019. Both of these ratios are significantly above the Basel III regulatory requirements applicable to the Bank.
ANALYSIS AND DISCUSSION OF FULL YEAR AND FOURTH QUARTER RESULTS
| Income statement | Three months ended (Unaudited) | Year ended | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| (in $ millions) | December 31, 2020 | September 30, 2020 | December 31, 2019 | December 31, 2020 | December 31, 2019 | |||||
| Non-interest income | 47.8 | 46.9 | 49.7 | 183.9 | 184.0 | |||||
| Net interest income before provision for credit losses | 75.6 | 75.3 | 86.2 | 317.6 | 345.7 | |||||
| Total net revenue before provision for credit losses and other gains (losses) | 123.3 | 122.2 | 136.0 | 501.5 | 529.7 | |||||
| Provision for credit recoveries (losses) | 2.4 | (1.4) | (0.4) | (8.5) | 0.2 | |||||
| Total other gains (losses) | (0.4) | 1.5 | 0.3 | 1.2 | 2.8 | |||||
| Total net revenue | 125.3 | 122.3 | 135.9 | 494.2 | 532.6 | |||||
| Non-interest expenses | (83.2) | (91.3) | (93.9) | (344.6) | (356.9) | |||||
| Total net income before taxes | 42.1 | 31.1 | 42.0 | 149.6 | 175.7 | |||||
| Income tax benefit (expense) | (0.1) | (0.5) | 1.9 | (2.4) | 1.4 | |||||
| Net income | 42.1 | 30.5 | 43.9 | 147.2 | 177.1 | |||||
| Net earnings per share | ||||||||||
| Basic | 0.85 | 0.61 | 0.83 | 2.91 | 3.33 | |||||
| Diluted | 0.84 | 0.61 | 0.82 | 2.90 | 3.30 | |||||
| Per diluted share impact of other non-core items 1 | 0.02 | 0.12 | 0.05 | 0.14 | 0.39 | |||||
| Core earnings per share on a fully diluted basis 1 | 0.86 | 0.73 | 0.87 | 3.04 | 3.69 | |||||
| Adjusted weighted average number of participating shares on a fully diluted basis (in thousands of shares) | 49,809 | 50,040 | 53,273 | 50,850 | 53,659 | |||||
| Key financial ratios | ||||||||||
| Return on common equity | 16.9 | % | 12.3 | % | 18.0 | % | 15.0 | % | 19.1 | % |
| Core return on average tangible common equity 1 | 19.0 | % | 16.2 | % | 21.1 | % | 17.3 | % | 23.4 | % |
| Return on average assets | 1.2 | % | 0.9 | % | 1.3 | % | 1.1 | % | 1.4 | % |
| Net interest margin | 2.25 | % | 2.30 | % | 2.59 | % | 2.42 | % | 2.86 | % |
| Core efficiency ratio 1 | 65.6 | % | 68.0 | % | 66.3 | % | 66.0 | % | 62.2 | % |
(1)See table "Reconciliation of US GAAP Results to Core Earnings" below for reconciliation of US GAAP results to non-GAAP measures.
| Balance Sheet | As at | |||
|---|---|---|---|---|
| (in $ millions) | December 31, 2020 | December 31, 2019 | ||
| Cash due from banks | 3,290 | 2,550 | ||
| Securities purchased under agreements to resell | 197 | 142 | ||
| Short-term investments | 823 | 1,218 | ||
| Investments in securities | 4,863 | 4,436 | ||
| Loans, net of allowance for credit losses | 5,161 | 5,143 | ||
| Premises, equipment and computer software, net of accumulated depreciation | 151 | 158 | ||
| Goodwill and intangibles, net | 93 | 97 | ||
| Accrued interest and other assets | 162 | 177 | ||
| Total assets | 14,739 | 13,922 | ||
| Total deposits | 13,250 | 12,442 | ||
| Accrued interest and other liabilities | 335 | 373 | ||
| Long-term debt | 171 | 144 | ||
| Total liabilities | 13,757 | 12,958 | ||
| Common shareholders’ equity | 982 | 964 | ||
| Total shareholders' equity | 982 | 964 | ||
| Total liabilities and shareholders' equity | 14,739 | 13,922 | ||
| Key Balance Sheet Ratios: | December 31, 2020 | December 31, 2019 | ||
| Common equity tier 1 capital ratio1 | 16.1 | % | 17.3 | % |
| Tier 1 capital ratio1 | 16.1 | % | 17.3 | % |
| Total capital ratio1 | 19.8 | % | 19.4 | % |
| Leverage ratio1 | 5.3 | % | 5.9 | % |
| Risk-Weighted Assets (in $ millions) | 5,069 | 4,898 | ||
| Risk-Weighted Assets / total assets | 34.4 | % | 35.2 | % |
| Tangible common equity ratio | 6.1 | % | 6.3 | % |
| Book value per common share (in $) | 19.88 | 18.40 | ||
| Tangible book value per share (in $) | 18.00 | 16.55 | ||
| Non-accrual loans/gross loans | 1.4 | % | 1.0 | % |
| Non-performing assets/total assets | 0.6 | % | 0.4 | % |
| Total coverage ratio | 47.0 | % | 46.8 | % |
(1)In accordance with regulatory capital guidance, the Bank has elected to make use of transitional arrangements which allow the deferral of the January 1, 2020 Current Expected Credit Loss ("CECL") impact of $7.8 million on its regulatory capital over a period of 5 years.
YEAR ENDED DECEMBER 31, 2020 COMPARED WITH THE YEAR ENDED DECEMBER 31, 2019
Net Income
Net Income for the year ended December 31, 2020 was $147.2 million, down $29.9 million from $177.1 million in the prior year.
The $29.9 million decrease in net income in the year ended December 31, 2020 was due principally to the following:
•$28.1 million decrease in net interest income before provision for credit losses due to a $53.1 million decrease in interest income from investments and banks driven primarily by low global market interest rates following the COVID-19 pandemic and a $25.0 million decrease in interest expense due to both lower term deposit volumes and costs, and the impact of active deposit repricing in the Channel Islands;
•$8.7 million increase in the provision for credit losses due to loans migrating into the past due and non-performing categories, as well as negative revised macroeconomic forecasts impacting future expected credit loss estimates;
•$1.5 million decrease in total other gains (losses) due to reduced net realized gains on the sale of some floating rate available-for-sale investments and gains realized on the liquidation settlement from a former investment in an SIV in 2019;
•$13.0 million decrease in staff-related cost due primarily to the resulting benefits of prior period restructuring programs;
•$6.7 million decrease in professional and outside services due principally to the costs associated with the ABN AMRO (Channel Islands) acquisition in 2019 and a reduction in the volume of professional and outside services due to efficiency programs implemented in 2020;
•$5.2 million increase in property costs driven by the full year recognition of ABN AMRO (Channel Islands), as well as extra health and safety-related expenditure and planned renovations around the Group;
•$3.6 million decrease in marketing costs associated with lower costs on the Bank's re-branding initiative, lower travel expenses and client event costs;
•$3.7 million increase in income tax expense driven by increased net income in the Channel Islands and the recognition of a deferred tax asset in the UK in 2019; and
•$5.8 million increase in remaining non-interest expense items.
Non-Core Items1
Non-core items resulted in expenses, net of gains, of $7.3 million in the year ended December 31, 2020 compared to expenses, net of gains, of $20.8 million in the prior year. Non-core items for the current year relate to the cost restructure program, including voluntary separation, early retirement and redundancy costs, partially offset by a gain due to a distribution from an equity method investment.
Management does not believe that the expenses, gains or losses identified as non-core are indicative of the results of operations of the Bank in the ordinary course of business.
QUARTER ENDED DECEMBER 31, 2020 COMPARED WITH THE QUARTER ENDED SEPTEMBER 30, 2020
Net Income
Net income for the quarter ended December 31, 2020 was $42.1 million, up $11.5 million from $30.5 million in the prior quarter.
The $11.5 million increase in net income in the quarter ended December 31, 2020 over the previous quarter was due principally to the following:
•$7.4 million decrease in staff-related expenses related to the cost restructure program (voluntary separation and redundancy costs) recognized in the previous quarter;
•$3.8 million decrease in the provision for credit losses driven by improved credit performance, as well as by slightly improving macroeconomic forecasts;
•$1.9 million decrease in total other gains/(losses) due to the net realized gain on the sale of some floating rate available-for-sale investments and a distribution from an equity method investment recognized in the previous quarter;
•$0.9 million increase in non-interest income due to increases in asset management, banking, foreign exchange and trust income;
•$0.9 million increase in marketing cost due to the resumption of rebranding and advertising expenditure; and
•$2.1 million decrease in the remaining non-interest and income tax expense items.
Non-Core Items1
Non-core items resulted in expenses of $0.8 million in the quarter ended December 31, 2020 compared to expenses, net of gains of $5.9 million in the prior quarter. Non-core items for the current period relate to the cost restructure program, including voluntary separation, early retirement and redundancy costs.
Management does not believe that the expenses, gains or losses identified as non-core are indicative of the results of operations of the Bank in the ordinary course of business.
(1)See table "Reconciliation of US GAAP Results to Core Earnings" below for reconciliation of US GAAP results to non-GAAP measures.
BALANCE SHEET COMMENTARY AT DECEMBER 31, 2020 COMPARED WITH DECEMBER 31, 2019
Total Assets
Total assets of the Bank were $14.7 billion at December 31, 2020, an increase of $0.8 billion from December 31, 2019. The Bank maintained a highly liquid position at December 31, 2020, with its $9.2 billion of cash and demand deposits with banks, reverse repurchase agreements and liquid investments representing 62.2% of total assets, compared with 60.0% at December 31, 2019.
Loans Receivable
The loan portfolio totaled $5.2 billion at December 31, 2020, which was in line with December 31, 2019 balances. Loan growth was impacted by the COVID-19 pandemic, and the normal portfolio amortization was mostly offset by the six-month mortgage deferral programs in both Bermuda and Cayman.
Allowance for credit losses at December 31, 2020 totaled $34.1 million, an increase of $10.5 million from December 31, 2019. The movement was due primarily to the adoption of the new CECL standard and worsening macro-economic forecasts which drive forward-looking expected losses.
The loan portfolio represented 35.0% of total assets at December 31, 2020 (December 31, 2019: 36.9%), while loans as a percentage of total deposits decreased to 38.9% at December 31, 2020 from 41.3% at December 31, 2019. The decrease in both ratios are due principally to an increase in temporary customer deposits at December 31, 2020 due to both corporate and retail deposit increases in Bermuda and Cayman, and partially offset by expected declines of Euro deposits in the Channel Islands as the deposit book was repriced. Retail deposit increases were driven in part by the loan deferral programs and pension withdrawals in Bermuda and Cayman.
As of December 31, 2020, the Bank had gross non-accrual loans of $72.5 million, representing 1.4% of total gross loans, an increase of $22.1 million from the $50.4 million, or 1.0%, of total loans at December 31, 2019. This increase was driven by a commercial loan in collateral dispute litigation and a small number of residential mortgages in Bermuda. Butterfield continues to engage proactively with clients who may experience financial difficulty.
Other real estate owned (“OREO”) increased by $0.2 million from December 31, 2019 to $4.1 million at December 31, 2020, as a result of one new addition during the first quarter of 2020.
Investment in Securities
The investment portfolio was $4.9 billion at December 31, 2020, up $0.4 billion from December 31, 2019.
The investment portfolio is made up of high quality assets with 99.8% invested in A-or-better-rated securities. The investment yield decreased to 2.41% as at December 31, 2020 from 2.89% as at December 31, 2019. Total net unrealized gains on the available-for-sale and held-to-maturity portfolios were $183.2 million, compared with total net unrealized gains of $59.1 million at December 31, 2019, which improved valuations due to continued, lower long-term US dollar interest rates.
Deposits
Average deposits were unchanged at $12.2 billion in the fourth quarter of 2020 compared to the same period in 2019.
Average Balance Sheet2
| For the three months ended | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| December 31, 2020 | September 30, 2020 | December 31, 2019 | |||||||
| (in $ millions) | Average<br><br>balance<br><br>($) | Interest<br><br>($) | Average<br><br>rate<br><br>(%) | Average<br><br>balance<br><br>($) | Interest<br><br>($) | Average<br><br>rate<br><br>(%) | Average<br><br>balance<br><br>($) | Interest<br><br>($) | Average<br><br>rate<br><br>(%) |
| Assets | |||||||||
| Cash due from banks and short-term investments | 3,539.4 | 0.6 | 0.07 | 3,543.6 | 1.0 | 0.11 | 3,791.9 | 10.9 | 1.14 |
| Investment in securities | 4,737.9 | 25.2 | 2.11 | 4,389.6 | 25.0 | 2.26 | 4,533.6 | 31.7 | 2.77 |
| Equity securities at fair value | 1.6 | 1.8 | 1.2 | ||||||
| Available-for-sale | 2,451.3 | 11.7 | 1.89 | 2,273.3 | 11.2 | 1.95 | 2,271.7 | 14.7 | 2.57 |
| Held-to-maturity | 2,284.9 | 13.5 | 2.35 | 2,114.5 | 13.8 | 2.59 | 2,260.7 | 17.0 | 2.98 |
| Loans | 5,042.6 | 56.2 | 4.42 | 5,047.0 | 56.4 | 4.43 | 4,880.6 | 60.9 | 4.95 |
| Commercial | 1,602.4 | 19.0 | 4.71 | 1,684.5 | 20.2 | 4.76 | 1,600.1 | 22.2 | 5.50 |
| Consumer | 3,440.3 | 37.1 | 4.28 | 3,362.6 | 36.2 | 4.27 | 3,280.5 | 38.8 | 4.69 |
| Interest earning assets | 13,319.9 | 81.9 | 2.44 | 12,980.2 | 82.4 | 2.52 | 13,206.2 | 103.5 | 3.11 |
| Other assets | 377.5 | 392.3 | 398.8 | ||||||
| Total assets | 13,697.5 | 13,372.5 | 13,605.0 | ||||||
| Liabilities | |||||||||
| Deposits | 9,448.6 | (3.7) | (0.16) | 9,571.2 | (4.3) | (0.18) | 10,050.5 | (15.4) | (0.61) |
| Securities sold under agreement to repurchase | — | — | — | — | — | — | 2.6 | — | (2.10) |
| Long-term debt | 187.8 | (2.6) | (5.54) | 196.4 | (2.7) | (5.53) | 143.5 | (1.9) | (5.28) |
| Interest bearing liabilities | 9,636.4 | (6.4) | (0.26) | 9,767.6 | (7.0) | (0.29) | 10,196.6 | (17.3) | (0.67) |
| Non-interest bearing current accounts | 2,713.6 | 2,348.0 | 2,132.6 | ||||||
| Other liabilities | 276.2 | 255.2 | 348.0 | ||||||
| Total liabilities | 12,626.2 | 12,370.8 | 12,677.3 | ||||||
| Shareholders’ equity | 1,071.3 | 1,001.6 | 927.7 | ||||||
| Total liabilities and shareholders’ equity | 13,697.5 | 13,372.5 | 13,605.0 | ||||||
| Non-interest-bearing funds net of <br> non-interest earning assets <br> (free balance) | 3,683.5 | 3,212.6 | 3,009.6 | ||||||
| Net interest margin | 75.6 | 2.25 | 75.3 | 2.30 | 86.2 | 2.59 |
(2) Averages are based upon a daily averages for the periods indicated.
Assets Under Administration and Assets Under Management
Total assets under administration for the trust and custody businesses were $104.1 billion and $32.4 billion, respectively, at December 31, 2020, while assets under management were $5.6 billion at December 31, 2020. This compares with $91.7 billion, $30.3 billion and $5.6 billion, respectively, at December 31, 2019.
Reconciliation of US GAAP Results to Core Earnings
The table below shows the reconciliation of net income in accordance with US GAAP to core earnings, a non-GAAP measure, which excludes certain significant items that are included in our US GAAP results of operations. We focus on core net income, which we calculate by adjusting net income to exclude certain income or expense items that are not representative of our business operations, or “non-core”. Core net income includes revenue, gains, losses and expense items incurred in the normal course of business. We believe that expressing earnings and certain other financial measures excluding these non-core items provides a meaningful base for period-to-period comparisons, which management believes will assist investors in analyzing the operating results of the Bank and predicting future performance. We believe that presentation of these non-GAAP financial measures will permit investors to assess the performance of the Bank on the same basis as management.
| Core Earnings | Three months ended | Year ended | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| (in $ millions except per share amounts) | December 31, 2020 | September 30, 2020 | December 31, 2019 | December 31, 2020 | December 31, 2019 | |||||
| Net income | 42.1 | 30.5 | 43.9 | 147.2 | 177.1 | |||||
| Non-core items | ||||||||||
| Non-core (gains) losses | ||||||||||
| Distribution from equity method investment | — | (0.7) | — | (0.7) | — | |||||
| Gain on disposal of a pass-through note investment (formerly a SIV) | — | — | — | — | (1.0) | |||||
| Total non-core (gains) losses | — | (0.7) | — | (0.7) | (1.0) | |||||
| Non-core expenses | ||||||||||
| Early retirement program, voluntary separation, redundancies and other non-core compensation costs | 0.8 | 6.7 | 2.2 | 8.0 | 16.3 | |||||
| Business acquisition costs | — | — | 0.1 | — | 5.5 | |||||
| Total non-core expenses | 0.8 | 6.7 | 2.3 | 8.0 | 21.8 | |||||
| Total non-core items | 0.8 | 5.9 | 2.3 | 7.3 | 20.8 | |||||
| Core net income | 42.9 | 36.5 | 46.2 | 154.5 | 197.9 | |||||
| Average common equity | 985.4 | 984.6 | 964.8 | 981.0 | 927.7 | |||||
| Less: average goodwill and intangible assets | (91.4) | (91.6) | (95.3) | (92.3) | (83.2) | |||||
| Average tangible common equity | 894.0 | 893.0 | 869.5 | 888.8 | 844.5 | |||||
| Core earnings per share fully diluted | 0.86 | 0.73 | 0.87 | 3.04 | 3.69 | |||||
| Return on common equity | 16.9 | % | 12.3 | % | 18.0 | % | 15.0 | % | 19.1 | % |
| Core return on average tangible common equity | 19.0 | % | 16.2 | % | 21.1 | % | 17.3 | % | 23.4 | % |
| Shareholders' equity | 981.9 | 988.9 | 963.7 | 981.9 | 963.7 | |||||
| Less: goodwill and intangible assets | (92.8) | (90.7) | (96.5) | (92.8) | (96.5) | |||||
| Tangible common equity | 889.1 | 898.2 | 867.2 | 889.1 | 867.2 | |||||
| Basic participating shares outstanding (in millions) | 49.4 | 49.5 | 52.4 | 49.4 | 52.4 | |||||
| Tangible book value per common share | 18.00 | 18.15 | 16.55 | 18.00 | 16.55 | |||||
| Non-interest expenses | 83.2 | 91.3 | 93.9 | 344.6 | 356.9 | |||||
| Less: non-core expenses | (0.8) | (6.7) | (2.3) | (8.0) | (21.8) | |||||
| Less: amortization of intangibles | (1.5) | (1.5) | (1.5) | (5.8) | (5.5) | |||||
| Core non-interest expenses before amortization of intangibles | 80.9 | 83.1 | 90.1 | 330.8 | 329.7 | |||||
| Core revenue before other gains and losses and provision for credit losses | 123.3 | 122.2 | 136.0 | 501.5 | 529.7 | |||||
| Core efficiency ratio | 65.6 | % | 68.0 | % | 66.3 | % | 66.0 | % | 62.2 | % |
Conference Call Information:
Butterfield will host a conference call to discuss the Bank’s results on Thursday, February 11, 2021 at 10:00 a.m. Eastern Time. Callers may access the conference call by dialing +1 (844) 855 9501 (toll-free) or +1 (412) 858 4603 (international) ten minutes prior to the start of the call. A live webcast of the conference call, including a slide presentation, will be available in the investor relations section of Butterfield’s website at www.butterfieldgroup.com. A replay of the call will be archived on the Butterfield website thereafter.
About Non-GAAP Financial Measures:
Certain statements in this release involve the use of non-GAAP financial measures. We believe such measures provide useful information to investors that is supplementary to our financial condition, results of operations and cash flows computed in accordance with US GAAP; however, our non-GAAP financial measures have a number of limitations. As such, investors should not view these disclosures as a substitute for results determined in accordance with US GAAP, and they are not necessarily comparable to non-GAAP financial measures that other companies use. See "Reconciliation of US GAAP Results to Core Earnings" for additional information.
Forward-Looking Statements:
Certain of the statements made in this release are forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements with respect to our beliefs, plans, objectives, goals, expectations, anticipations, assumptions estimates, intentions, and future performance, and involve known and unknown risks, uncertainties and other factors, which may be beyond our control, and which may cause the actual results, performance, capital, ownership or achievements of Butterfield to be materially different from future results, performance or achievements expressed or implied by such forward-looking statements due to a variety of factors, including the impact of the COVID-19 pandemic, the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, worldwide economic conditions and fluctuations of interest rates, a decline in Bermuda's sovereign credit rating, the successful completion and integration of acquisitions or the realization of the anticipated benefits of such acquisitions in the expected time-frames or at all, success in business retention and obtaining new business and other factors. Forward-looking statements can be identified by words such as "anticipate," "assume," "believe," "estimate," "expect," "indicate," "intend," "may," "plan," "point to," "predict," "project," "seek," "target," "potential," "will," "would," "could," "should," "continue," "contemplate" and other similar expressions, although not all forward-looking statements contain these identifying words. All statements other than statements of historical fact are statements that could be forward-looking statements.
All forward-looking statements in this disclosure are expressly qualified in their entirety by this cautionary notice, including, without limitation, those risks and uncertainties described in our SEC reports and filings. Such reports are available upon request from Butterfield, or from the Securities and Exchange Commission ("SEC"), including through the SEC’s website at https://www.sec.gov. Any forward-looking statements made by Butterfield are current views as at the date they are made. Except as otherwise required by law, Butterfield assumes no obligation and does not undertake to review, update, revise or correct any of the forward-looking statements included in this disclosure, whether as a result of new information, future events or other developments. You are cautioned not to place undue reliance on the forward-looking statements made by Butterfield in this disclosure. Comparisons of results for current and any prior periods are not intended to express any future trends or indications of future performance, and should only be viewed as historical data.
About Butterfield:
Butterfield is a full-service bank and wealth manager headquartered in Hamilton, Bermuda, providing services to clients from Bermuda, the Cayman Islands, Guernsey and Jersey, where our principal banking operations are located, and The Bahamas, Switzerland, Singapore and the United Kingdom, where we offer specialized financial services. Banking services comprise deposit, cash management and lending solutions for individual, business and institutional clients. Wealth management services are composed of trust, private banking, asset management and custody. In Bermuda, the Cayman Islands and Guernsey, we offer both banking and wealth management. In The Bahamas, Singapore and Switzerland, we offer select wealth management services. In the UK, we offer residential property lending. In Jersey, we offer select banking and wealth management services. Butterfield is publicly traded on the New York Stock Exchange (symbol: NTB) and the Bermuda Stock Exchange (symbol: NTB.BH). Further details on the Butterfield Group can be obtained from our website at: www.butterfieldgroup.com.
Investor Relations Contact: Media Relations Contact:
Noah Fields Mark Johnson
Investor Relations Group Head of Communications
The Bank of N.T. Butterfield & Son Limited The Bank of N.T. Butterfield & Son Limited
Phone: (441) 299 3816 Phone: (441) 299 1624
E-mail: noah.fields@butterfieldgroup.com E-mail: mark.johnson@butterfieldgroup.com
10
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Fourth Quarter and Year-End 2020 Earnings Presentation The Bank of N.T. Butterfield & Son Limited February 11, 2021

2 Forward-Looking Statements Forward-Looking Statements: Certain of the statements made in this release are forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements with respect to our beliefs, plans, objectives, goals, expectations, anticipations, assumptions estimates, intentions, and future performance, and involve known and unknown risks, uncertainties and other factors, which may be beyond our control, and which may cause the actual results, performance, capital, ownership or achievements of Butterfield to be materially different from future results, performance or achievements expressed or implied by such forward-looking statements due to a variety of factors, including the impact of the COVID-19 pandemic, the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, worldwide economic conditions and fluctuations of interest rates, a decline in Bermuda’s sovereign credit rating, the successful completion and integration of acquisitions or the realization of the anticipated benefits of such acquisitions in the expected time-frames or at all, success in business retention and obtaining new business and other factors. Forward-looking statements can be identified by words such as "anticipate," "assume," "believe," "estimate," "expect," "indicate," "intend," "may," "plan," "point to," "predict," "project," "seek," "target," "potential," "will," "would," "could," "should," "continue," "contemplate" and other similar expressions, although not all forward-looking statements contain these identifying words. All statements other than statements of historical fact are statements that could be forward-looking statements. All forward-looking statements in this disclosure are expressly qualified in their entirety by this cautionary notice, including, without limitation, those risks and uncertainties described in our Securities and Exchange Commission (“SEC”) reports and filings. Such reports are available upon request from Butterfield, or from the SEC, including through the SEC’s website at https://www.sec.gov. Any forward- looking statements made by Butterfield are current views as at the date they are made. Except as otherwise required by law, Butterfield assumes no obligation and does not undertake to review, update, revise or correct any of the forward-looking statements included in this disclosure, whether as a result of new information, future events or other developments. You are cautioned not to place undue reliance on the forward-looking statements made by Butterfield in this disclosure. Comparisons of results for current and any prior periods are not intended to express any future trends or indications of future performance, and should only be viewed as historical data. About Non-GAAP Financial Measures: This presentation contains non-GAAP financial measures including “core” net income and other financial measures presented on a “core” basis. We believe such measures provide useful information to investors that is supplementary to our financial condition, results of operations and cash flows computed in accordance with GAAP; however, our non-GAAP financial measures have a number of limitations. As such, investors should not view these disclosures as a substitute for results determined in accordance with GAAP, and they are not necessarily comparable to non-GAAP financial measures that other companies use. Reconciliations of these non-GAAP measures to corresponding GAAP financial measures are provided in the Appendix of this presentation.

3 Agenda and Overview Ten International Locations Butterfield Overview Michael Collins Chairman and Chief Executive Officer Michael Schrum Group Chief Financial Officer • Leading Bank in Attractive Markets • Strong Capital Generation and Return • Resilient, Diversified Fee Revenue Model • Efficient, Conservative Balance Sheet • Overview • Full Year 2020 Highlights • COVID-19 Update • Fourth Quarter 2020 Financials • Q&A Awards Presenters Agenda

4 Full Year 2020 Highlights Core Net Income** (In US$ millions) Core Return on Average Tangible Common Equity** (In US$ millions) vs. 2019 2020 $ % Net Interest Income 317.6 $ (28.1) Non-Interest Income 183.9 (0.1) Prov. for Credit Losses (8.5) (8.7) Non-Interest Expenses* (347.0) 8.6 Other Gains (Losses) 1.2 (1.5) Net Income $ 147.2 $ (29.9) (16.9) % Non-Core Items** 7.3 (13.5) Core Net Income** $ 154.5 $ (43.4) (21.9) % • Net income of $147.2 million, or $2.90 per share • Core Net Income** of $154.5 million, or $3.04 per share • Return on average common equity of 15.0%; core return on average tangible common equity** of 17.3% • Net Interest Margin of 2.42%, cost of deposits of 0.21% • Active capital management with aggregate quarterly dividends of $1.76 per common share and 3.5 million common shares repurchased • Issued $100 million 5.25% 10-year fixed to floating rate subordinated debt • Completed Channel Islands banking integration • Complemented Executive Management and Board with appointments in banking, risk management, compliance and communications * Includes income taxes ** See the Appendix for a reconciliation of the non-GAAP measure $138.6 $158.9 $197.0 $197.9 $154.5 2016 2017 2018 2019 2020 20.5% 22.4% 25.6% 23.4% 17.3% 2016 2017 2018 2019 2020

5 COVID-19 Update* Market Segment Update** Bermuda Cayman Channel Islands Active COVID-19 Cases 10 35 408 Total COVID-19 Cases 692 402 3,896 Deaths 12 2 83 Status Open Partially Open Partially Open Commentary on Segments: • Status of Jurisdictions change week-to-week: ◦ Bermuda, Cayman, and Jersey remain open for business ◦ Guernsey, Switzerland and UK currently work-from- home • Significant testing, contact tracing and mask wearing compliance across jurisdictions * Please see the Appendix for commentary on factors influencing COVID-19 implications ** Data as of February 8, 2021 *** For qualifying customers who were current at March 31, 2020 Q2 2020 Q3 2020 Q4 2020 Actual Participation Rate 75% 34% — Call Program Indication Ready to Resume Payment in 4Q20 — 98% — Actual Customers Current — — 99% Mortgage Assistance Program Progression*** • Actual Q4 2020 performing mortgage status improved from call program indications • 99% of mortgage assistance program participants current as at the end of 2020 with the 1% maintained on minor modifications • Proactive credit monitoring and client communications ongoing $ millions % Hotel Operators $ 188.7 12.1 % Hotel Construction 52.9 3.4 % Restaurants 6.7 0.4 % Other Commercial and CRE Loans 1,311.5 84.1 % Total Commercial and CRE Loans $ 1,559.8 100.0 % Direct Hotel and Restaurant Lending Exposure Limited • Tourism related lending exposures are limited and have held steady during 2020

Financials

7 Fourth Quarter 2020 Highlights Core Net Income** (In US$ millions) Core Return on Average Tangible Common Equity** (In US$ millions) vs. Q3 2020 vs. Q4 2019 Q4 2020 $ % $ % Net Interest Income $ 75.6 $ 0.3 $ (10.7) Non-Interest Income 47.8 0.9 (1.9) Prov. for Credit Recoveries 2.4 3.8 2.8 Non-Interest Expenses* (83.3) 8.5 8.7 Other Gains (Losses) (0.4) (1.9) (0.7) Net Income $ 42.1 $ 11.5 37.5 % $ (1.8) (4.2) % Non-Core Items** 0.8 5.1 (1.5) Core Net Income** $ 42.9 $ 6.4 17.5 % $ (3.3) (7.2) % • Net income of $42.1 million, or $0.84 per share • Core Net Income** of $42.9 million, or $0.86 per share • Return on average common equity of 16.9%; core return on average tangible common equity** of 19.0% • Net Interest Margin of 2.25%, cost of deposits of 0.12% • Cash dividend of $0.44 per common share, active share repurchases and new 2021 share repurchase program for up to 2 million common shares * Includes income taxes ** See the Appendix for a reconciliation of the non-GAAP measure $46.2 $40.8 $34.4 $36.5 $42.9 Q4 Q1 Q2 Q3 Q4 21.1% 18.6% 15.5% 16.2% 19.0% Q4 Q1 Q2 Q3 Q4 2019 20202019 2020

8 Net Interest Income before Provision for Credit Losses - Trend (In US$ millions) $86.2 $75.3 $75.6 Q4 Q1 Q2 Q3 Q4 Net Interest Margin & Yields 2019 2020 Income Statement Net Interest Income • Net interest margin (“NIM”) decreased by 5 bps from the previous quarter due primarily to reinvestment of maturities at lower yields, which was slightly offset by a 3 bps decrease in deposit costs mostly due to a 2% increase in demand deposit volume at zero percent • Prepayment speeds remain elevated in line with prior quarter • Loan yields consistent with prior quarter (In US$ millions) Q4 2020 vs. Q3 2020 Avg. Balance Yield Avg. Balance Yield Cash, S/T Inv. & Repos $ 3,539.4 0.07 % $ (4.1) (0.04) % Investments 4,737.9 2.11 % 348.3 (0.15) % Loans (net) 5,042.6 4.42 % (4.4) (0.01) % Interest Earning Assets 13,319.9 2.44 % 339.7 (0.08) % Interest Bearing Liabilities 9,636.4 (0.26) % (131.2) 0.03 % Net Interest Margin 2.25 % (0.05) %

9 Non-Interest Income Trend (In US$ millions)(In US$ millions) Q4 2020 vs. Q3 2020 Asset management $ 7.2 $ 0.4 Banking 13.6 0.3 Foreign exchange revenue 9.3 0.3 Trust 13.3 0.4 Custody and other 3.4 (0.1) Other 0.9 (0.3) Total Non-Interest Income $ 47.8 $ 0.9 $49.7 $46.9 $47.8 Q4 Q1 Q2 Q3 Q4 • Improving economic activity across operating jurisdictions resulted in an aggregate 1.9% increase in non-interest income during the fourth quarter of 2020 • Fee income ratio of 38.0% in the fourth quarter of 2020 remains a consistent, capital efficient and diversified revenue stream 2019 2020 Income Statement Non-Interest Income

10 Core Non-Interest Expense Trend* (In US$ millions)Core Non-Interest Expenses* vs. Q3 2020 (In US$ millions) Q4 2020 $ % Salaries & Benefits** $ 40.6 $ (1.6) (3.7) % Technology & Comm. 16.1 (0.2) (1.3) % Property 7.4 (0.2) (2.4) % Professional & O/S Services 5.3 0.1 1.4 % Indirect Taxes 5.1 (0.6) (10.9) % Intangible Amortization 1.5 — 0.8 % Marketing 1.6 0.9 148.1 % Other 4.9 (0.6) (11.6) % Total Core Non-Interest Expenses* $ 82.4 $ (2.2) (2.6) % Non-Core Expenses* 0.8 (5.9) (88.0) % Non-Interest Expenses $ 83.2 $ (8.1) (8.8) % $91.6 $84.6 $82.4 66.3% 68.0% 65.6% Core Efficiency Ratio* Core Non-Interest Expenses* Q4 Q1 Q2 Q3 Q4 • Core non-interest expenses* improved by 2.6% or $2.2 million in the fourth quarter of 2020 compared to the prior quarter due to reduced headcount from efficiency programs, lower technology spend and indirect taxes, which was partially offset by increased marketing spend as some advertising and rebranding programs resumed after lock-down • Core cost / income ratio* of 65.6% was lower than 68.0% in the prior quarter and slightly higher than the expected mid-60’s efficiency ratio at this point in the rate and credit cycle 2019 * See the Appendix for a reconciliation of the non-GAAP measure ** Includes Non-Service Employee Benefits Expense 2020 Income Statement Non-Interest Expenses

11 Capital Requirements and Return Leverage Capital • Strong capital levels remain well above regulatory requirements • TCE/TA ratio of 6.1% at lower end of targeted range of 6.0% to 6.5% • TBVPS of $18.00 decreased 0.8% in the fourth quarter compared to the prior quarter but increased 8.8% for 2020 • Board declared a quarterly dividend of $0.44 per common share • Capital management priorities continue to focus on dividend sustainability, share repurchases and capacity for strategic M&A, subject to market conditions • Board approved new 2021 share repurchase plan of up to 2 million common shares Regulatory Capital (Basel III) - Total Capital Ratio** 19.8% 13.5% 14.2% Butterfield Current BMA 2020 Minimum US Peer Median * * Includes US banks identified by management as a peer group. Please see the Appendix for a list of these banks 7.8% 9.3% 6.1% 8.5% 1.7% 0.8% TCE/TA TCE/TA Ex Cash Butterfield - Current US Peer Median * 46.4% 42.8% 52.9% 60.5% 2017 2018 2019 2020 Dividend Payout Ratio ** In accordance with regulatory capital guidance, the Bank has elected to make use of transitional arrangements which allow the deferral of the January 1, 2020 CECL impact of $7.8 million on its regulatory capital over a period of 5 years. Please see Appendix for further discussion of CECL and related assumptions

12 Balance Sheet Total Assets (In US$ billions) • Deposit balances increased late in the fourth quarter to $13.3 billion from $11.9 billion in the prior quarter with demand deposits increasing by nearly $0.8 billion. Most of these balances are expected to be temporary and normalize in a few quarters • Butterfield’s balance sheet remains conservative with low risk density (risk weighted assets/total assets was 34.4%) (In US$ millions) Q4 2020 Q4 2019 Cash & Equivalents $ 3,290 $ 2,550 Reverse Repos & S/T Investments 1,020 1,361 Investments 4,863 4,436 Loans (net) 5,161 5,143 Other Assets 405 432 Total Assets $ 14,739 $ 13,922 Int. Bearing Deposits $ 10,238 $ 10,203 Non-Int. Bearing Deposits 3,012 2,238 Other Liabilities 507 516 Shareholders’ Equity 982 964 Total Liab. & Equity $ 14,739 $ 13,922 $13.9 $13.5 $14.7 $4.4 $4.7 $4.9 $5.1 $5.0 $5.2 Total assets Investments Loans Q4 Q1 Q2 Q3 Q4 $12.4 $11.9 $13.3 Q4 Q1 Q2 Q3 Q4 2019 2019 Total Deposits (In US$ billions) 2020 2020

13 Asset Quality Non-Accrual Loans (In US$ millions) $50.4 $74.8 $72.5 Q4 Q1 Q2 Q3 Q4 Res Mtg 65.5% Consumer 4.4% Comm’l R/E 14.6% Other Comm’l 10.0% Government 5.4% Loan Distribution 2019 2020 0.02% 0.02% 0.12% Q4 Q1 Q2 Q3 Q4 0.00% 0.05% 0.10% 0.15% 0.20% Net Charge-Off Ratio AAA 99.2% AA 0.3% A 0.5% BBB 0.1% $5.2 billion $4.9 billion Investment Portfolio Rating Distribution 20202019 • Investment portfolio continues to be very high quality with 99% AAA rated securities, primarily US Government guaranteed securities • Manually underwritten mortgage book is comprised of 66% full recourse residential loans in Bermuda, Cayman and the UK • Non-accrual loans remained relatively flat at 1.4% of gross loans • The net charge off ratio increased to 0.12% due to the sale of one commercial loan previously provided for

14 Interest Rate Sensitivity Interest Rate SensitivityAverage Balance - Balance Sheet Average Balances (US$Mil) Weighted Average LifeQ4 2020 vs. Q3 2020 Duration vs. Q3 2020 Cash & Reverse Repos & S/T Invest. 3,539.4 (4.1) < 0.2 N/A N/A AFS 2,451.3 178.1 2.8 0.2 4.1 HTM** 2,284.9 170.4 2.7 (0.4) 4.2 Total 8,275.6 344.4 11.9% 11.5% 22.6% (3.4)% 5.8% 8.9% NTB US Peer Median * -100bps +100bps +200bps • NII models increase in a down 100 bps rate environment with the assumption of negative rates to be charged on deposits (as is currently the case with Euros), while fixed rate assets would continue to generate revenues • As of December 31, 2020, the Bank has $183 million in unrealized gains in AFS and HTM, which will continue to moderate lower reinvestment yield impact in a continued low rate environment * Includes US banks identified by management as a peer group. Please see the Appendix for a list of these banks. Q3 2020 comparative data is used as Q4 2020 peer information was not widely available at time of publication. ** The HTM portfolio is comprised of securities with negative convexity which typically exhibit higher prepayment speeds when assuming lower future rates.

Appendix

16 Appendix Current Expected Credit Losses (CECL) ACL / Total Loans • CECL adoption impact: ◦ The adoption of CECL resulted in a ‘Day 1’ increase of $7.8 million ◦ Q3 2020 reserve build of $1.4 million and a Q4 2020 release of $2.4 million ◦ Full year 2020 provision for credit losses (net of recoveries) of $8.5 million ◦ Consumer and commercial lending are the primary contributors to the reserve build CECL Highlights • The adoption of CECL is driving reserve build through lifetime losses, past and current conditions as well as a reasonable and supportable forecast • The Bank employs a PD/LGD approach in calculating its expected losses ◦ Historical PDs are adjusted using forecasted macro-economic variables such as GDP growth to reflect the forward-looking lifetime view ◦ The Bank uses both internal data as well as external data sources to derive assumptions used within the expected credit loss calculations CECL Assumptions (In US$ millions) Q4 2020 Q3 2020 Q2 2020 Loans Commercial $ 11.6 $ 16.3 $ 14.9 Commercial Real Estate 2.1 2.3 2.2 Consumer 4.5 5.2 5.5 Residential Mortgage 15.9 17.2 17.6 Total $ 34.1 $ 41.0 $ 40.2 ACL by Loan Type $23.6 $41.0 $34.1 0.46% 0.81% 0.66% ACL ACL / Total Loans Q4 Q1 Q2 Q3 Q4 2019 2020

17 Average Deposit Volume and Cost of Deposits (In US$ millions) 69.6% 73.7% 73.4% 20.2% 20.3% 20.1% 10.2% 6.0% 6.5% USD / USD Pegged GBP Other Q4 Q1 Q2 Q3 Q4 De sp os its 1.38% 0.78% 0.71% 0.50% 0.14% 0.12% Bermuda Demand Deposits Bermuda Term Deposits Cayman Demand Deposits Cayman Term Deposits Channel Islands Demand Deposits Channel Islands Term Deposits Term deposit cost Overall cost of deposits Q4 Q1 Q2 Q3 Q4 0 500 1,000 1,500 2,000 2,500 3,000 3,500 18.0% 22.0% 22.7% 57.5% 58.2% 57.2% 24.5% 19.8% 20.1% Non-interest bearing demand deposits Interest bearing demand deposits Term deposits Q4 Q1 Q2 Q3 Q4 Deposit Composition By Currency By Type 2019 2020 2019 2020 2019 2020 Appendix Customer Deposits

18 52% 46% 42% 34% 32% 23% 22% 21% 18% 18% 25% 32% 37% 48% 49% $2.3 $2.5 $2.7 $3.2 $3.4 Bermuda Cayman UK and Channel Islands 2016 2017 2018 2019 2020 31% 33% 42% 32% 29% 2% 2% 3% 2% 5% 10% 14% 9% 22% 18% 57% 52% 47% 45% 49% $1.1 $1.1 $1.2 $1.7 $1.6 Commercial and Industrial Commercial Overdrafts Government Commercial Real Estate 2016 2017 2018 2019 2020 • Stable loan book balance and composition with 66% in well seasoned residential mortgage books • Loans are individually underwritten in all markets • Minimal wholesale or cross border lending outside of current jurisdictions Residential Mortgage Loans (US$ Billions) Commercial Loans (US$ Billion) Appendix

19 (in millions of US Dollars, unless otherwise indicated) 2020 2019 2018 Q4 Q3 Q2 Q1 Q4 Q3 Q2 Q1 Q4 Assets Cash & Equivalents $ 3,290 $ 2,161 $ 2,228 $ 1,978 $ 2,550 $ 3,605 $ 2,011 $ 2,601 $ 2,054 Reverse Repos & S/T Investments 1,020 1,133 1,136 1,240 1,361 855 330 288 80 Investments 4,863 4,725 4,354 4,538 4,436 4,662 4,524 4,393 4,255 Loans, Net 5,161 5,035 5,018 5,001 5,143 4,673 4,000 3,986 4,044 Other Assets 405 406 415 441 432 420 364 374 340 Total Assets $ 14,739 $ 13,461 $ 13,151 $ 13,197 $ 13,922 $ 14,216 $ 11,229 $ 11,643 $ 10,773 Liabilities and Equity Total Deposits $ 13,250 $ 11,891 $ 11,616 $ 11,753 $ 12,442 $ 12,663 $ 9,852 $ 10,294 $ 9,452 Long-Term Debt 171 196 241 144 144 143 143 143 143 Other Liabilities 335 384 303 320 373 446 305 310 295 Total Liabilities $ 13,757 $ 12,472 $ 12,160 $ 12,217 $ 12,958 $ 13,252 $ 10,300 $ 10,747 $ 9,891 Common Equity $ 982 $ 989 $ 990 $ 981 $ 964 $ 965 $ 929 $ 896 $ 882 Total Equity $ 982 $ 989 $ 990 $ 981 $ 964 $ 965 $ 929 $ 896 $ 882 Total Liabilities and Equity $ 14,739 $ 13,461 $ 13,151 $ 13,197 $ 13,922 $ 14,216 $ 11,229 $ 11,643 $ 10,773 Key Metrics CET 1 Ratio 16.1 % 16.6 % 17.0 % 17.5 % 17.3 % 17.4 % 20.1 % 19.3 % 19.6 % Total Tier 1 Capital Ratio 16.1 % 16.6 % 17.0 % 17.5 % 17.3 % 17.4 % 20.1 % 19.3 % 19.6 % Total Capital Ratio 19.8 % 20.8 % 21.2 % 19.8 % 19.4 % 19.6 % 22.7 % 22.0 % 22.4 % Leverage ratio 5.3 % 5.9 % 6.0 % 6.1 % 5.9 % 5.8 % 7.3 % 7.0 % 7.6 % Risk-Weighted Assets (in $ millions) 5,069 4,939 4,879 4,782 4,898 4,877 4,233 4,342 4,321 Risk-Weighted Assets / total assets 34.4 % 36.7 % 37.1 % 36.2 % 35.2 % 34.3 % 37.7 % 37.3 % 40.1 % Tangible common equity ratio 6.1 % 6.7 % 6.9 % 6.8 % 6.3 % 6.2 % 7.7 % 7.1 % 7.5 % Book value per common share (in $) 19.88 19.98 19.73 19.09 18.40 18.14 17.53 16.81 16.31 Tangible book value per share (in $) 18.00 18.15 17.94 17.31 16.55 16.38 16.16 15.42 14.93 Non-accrual loans/gross loans 1.4 % 1.5 % 1.5 % 1.1 % 1.0 % 1.1 % 1.4 % 1.3 % 1.2 % Non-performing assets/total assets 0.6 % 0.7 % 0.7 % 0.5 % 0.4 % 0.4 % 0.4 % 0.4 % 0.4 % Total coverage ratio 47.0 % 54.9 % 54.8 % 68.2 % 46.8 % 46.1 % 43.1 % 46.5 % 51.6 % Appendix Balance Sheet Trends

20 (in millions of US Dollars, unless otherwise indicated) Q4 2020 Q3 2020 Q4 2019 Assets Average balance ($) Interest ($) Average rate (%) Average balance ($) Interest ($) Average rate (%) Average balance ($) Interest ($) Average rate (%) Cash due from banks, reverse repurchase agreements and short-term investments $ 3,539.4 $ 0.6 0.07 % $ 3,543.6 $ 1.0 0.11 % $ 3,791.9 $ 10.9 1.14 % Investment in securities 4,737.9 25.2 2.11 % 4,389.6 25.0 2.26 % 4,533.6 31.7 2.77 % Equity securities at fair value 1.6 1.8 1.2 AFS 2,451.3 11.7 1.89 % 2,273.3 11.2 1.95 % 2,271.7 14.7 2.57 % HTM 2,284.9 13.5 2.35 % 2,114.5 13.8 2.59 % 2,260.7 17.0 2.98 % Loans 5,042.6 56.2 4.42 % 5,047.0 56.4 4.43 % 4,880.6 60.9 4.95 % Commercial 1,602.4 19.0 4.71 % 1,684.5 20.2 4.76 % 1,600.1 22.2 5.50 % Consumer 3,440.3 37.1 4.28 % 3,362.6 36.2 4.27 % 3,280.5 38.8 4.69 % Total interest earning assets 13,319.9 81.9 2.44 % 12,980.2 82.4 2.52 % 13,206.2 103.5 3.11 % Other assets 377.5 392.3 398.8 Total assets $ 13,697.5 $ 13,372.5 $ 13,605.0 Liabilities Interest bearing deposits $ 9,448.6 $ (3.7) (0.16) % $ 9,571.2 $ (4.3) (0.18) % $ 10,050.5 $ (15.4) (0.61) % Customer demand deposits 7,020.9 0.8 0.05 % 7,012.4 0.6 0.04 % 6,989.7 (4.4) (0.25) % Customer term deposits 2,418.7 (4.3) (0.71) % 2,523.8 (4.9) (0.78) % 3,038.7 (10.6) (1.38) % Deposits from banks 9.0 (0.2) (8.65) % 35.0 — (0.21) % 22.1 (0.3) (6.14) % Securities sold under agreement to repurchase — — — % — — — % 2.6 — (2.10) % Long-term debt 187.8 (2.6) (5.54) % 196.4 (2.7) (5.53) % 143.5 (1.9) (5.28) % Interest bearing liabilities 9,636.4 (6.4) (0.26) % 9,767.6 (7.0) (0.29) % 10,196.6 (17.3) (0.67) % Non-interest bearing customer deposits 2,713.6 2,348.0 2,132.6 Other liabilities 276.2 255.2 348.0 Total liabilities $ 12,626.2 $ 12,370.8 $ 12,677.3 Shareholders’ equity 1,071.3 1,001.6 927.7 Total liabilities and shareholders’ equity $ 13,697.5 $ 13,372.5 $ 13,605.0 Non-interest bearing funds net of non-interest earning assets (free balance) $ 3,683.5 $ 3,212.6 $ 3,009.6 Net interest margin $ 75.6 2.25 % $ 75.3 2.30 % $ 86.2 2.59 % Appendix Average Balance Sheet Trends

21 (in millions of US Dollars, unless otherwise indicated) 2020 2019 2018 Q4 Q3 Q2 Q1 Q4 Q3 Q2 Q1 Q4 Net Interest Income $ 75.6 $ 75.3 $ 79.1 $ 87.6 $ 86.2 $ 86.3 $ 85.2 $ 88.0 $ 87.4 Non-Interest Income 47.8 46.9 41.7 47.6 49.7 46.6 44.2 43.4 45.7 Prov. for Credit Recovery (Losses) 2.4 (1.4) (4.4) (5.2) (0.4) (0.4) 0.9 — 1.7 Non-Interest Expenses* 83.3 91.8 82.8 89.1 92.0 90.6 91.9 81.0 83.7 Other Gains (Losses) (0.4) 1.5 0.7 (0.6) 0.3 0.5 0.2 1.8 (0.3) Net Income $ 42.1 $ 30.5 $ 34.3 $ 40.3 $ 43.9 $ 42.4 $ 38.6 $ 52.1 $ 50.9 Non-Core Items** $ 0.8 $ 5.9 $ 0.1 $ 0.5 $ 2.3 $ 6.4 $ 12.5 $ (0.4) $ 0.2 Core Net Income** $ 42.9 $ 36.5 $ 34.4 $ 40.8 $ 46.2 $ 48.8 $ 51.1 $ 51.7 $ 51.1 Key Metrics Loan Yield 4.42 % 4.43 % 4.53 % 4.80 % 4.95 % 5.22 % 5.67 % 5.67 % 5.56 % Securities Yield 2.11 2.26 2.52 2.78 2.77 2.82 2.92 3.07 2.87 Cost of Deposits 0.12 0.14 0.14 0.42 0.50 0.54 0.42 0.38 0.27 Net Interest Margin 2.25 2.30 2.48 2.63 2.59 2.52 3.18 3.31 3.38 Core Efficiency Ratio** 65.6 68.0 66.7 63.8 66.3 62.1 60.3 60.1 61.5 Core ROATCE** 19.0 16.2 15.5 18.6 21.1 22.5 24.6 25.6 25.8 Fee Income Ratio 38.0 38.8 35.8 36.6 36.7 35.2 33.9 33.0 33.9 Fully Diluted Share Count (in millions of common shares) 49.8 50.0 51.0 52.4 53.3 53.6 53.5 54.2 55.4 * Includes income taxes ** See the reconciliation of non-GAAP measures on pages 24-25 Appendix Income Statement Trends

22 (in millions of US Dollars, unless otherwise indicated) 2020 2019 2018 Q4 Q3 Q2 Q1 Q4 Q3 Q2 Q1 Q4 Non-Interest Income Asset Management $ 7.2 $ 6.8 $ 7.4 $ 7.8 $ 7.8 $ 7.4 $ 6.9 $ 6.7 $ 6.5 Banking 13.6 13.4 9.1 11.2 14.0 12.1 12.1 11.2 12.8 FX Revenue 9.3 9.0 8.1 10.8 9.8 10.0 8.4 8.8 8.6 Trust 13.3 12.9 12.3 12.2 13.0 12.7 13.0 12.6 13.8 Custody & Other Admin. 3.4 3.6 3.3 3.6 3.5 3.6 3.1 2.7 2.4 Other 0.9 1.2 1.5 2.0 1.7 0.8 0.9 1.4 1.6 Total Non-Interest Income $ 47.8 $ 46.9 $ 41.7 $ 47.6 $ 49.7 $ 46.6 $ 44.2 $ 43.4 $ 45.7 Non-Interest Expense Salaries & Benefits* $ 41.4 $ 48.8 $ 41.5 $ 44.6 $ 48.8 $ 45.6 $ 52.1 $ 42.8 $ 43.7 Technology & Comm. 16.1 16.3 16.3 16.4 16.5 16.3 15.2 14.6 14.9 Professional & O/S Services 5.3 5.2 5.0 5.8 6.7 9.5 6.2 5.6 6.1 Property 7.4 7.5 7.2 7.3 7.0 6.1 5.7 5.4 6.1 Indirect Taxes 5.1 5.8 4.9 5.5 5.3 5.3 5.3 5.2 4.7 Marketing 1.6 0.6 0.7 1.6 3.1 1.6 1.7 1.7 2.3 Intangible Amortization 1.5 1.5 1.4 1.4 1.5 1.5 1.2 1.3 1.3 Other 4.9 5.5 5.0 5.5 5.0 4.6 4.3 4.3 4.3 Total Non-Interest Expense $ 83.2 $ 91.3 $ 82.0 $ 88.1 $ 93.9 $ 90.4 $ 91.7 $ 80.9 $ 83.5 Income Taxes 0.1 0.5 0.8 1.0 (1.9) 0.2 0.2 0.1 0.2 Total Expense incld. Taxes $ 83.3 $ 91.8 $ 82.8 $ 89.1 $ 92.0 $ 90.6 $ 91.9 $ 81.0 $ 83.7 *Includes non-service employee benefits Appendix Non-Interest Income & Expense Trends

23 (in millions of US Dollars, unless otherwise indicated) 2020 2019 2018 Q4 Q3 Q2 Q1 Q4 Q3 Q2 Q1 Q4 Salaries & Benefits** $ 40.6 $ 42.2 $ 41.4 $ 44.1 $ 46.6 $ 42.8 $ 41.1 $ 42.8 $ 43.7 Technology & Comm. 16.1 16.3 16.3 16.4 16.5 16.3 15.2 14.6 14.8 Professional & O/S Services 5.3 5.2 5.0 5.8 6.5 5.9 5.0 5.0 6.0 Property 7.4 7.5 7.2 7.3 7.0 6.1 5.7 5.4 6.1 Indirect Taxes 5.1 5.8 4.9 5.5 5.3 5.3 5.0 5.2 4.7 Marketing 1.6 0.6 0.7 1.6 3.1 1.6 1.7 1.7 2.3 Intangible Amortization 1.5 1.5 1.4 1.4 1.5 1.5 1.2 1.3 1.3 Other 4.9 5.5 5.0 5.5 5.1 4.6 4.3 4.3 4.3 Total Core Non-Interest Expense $ 82.4 $ 84.6 $ 81.9 $ 87.6 $ 91.6 $ 84.0 $ 79.2 $ 80.3 $ 83.1 Income Taxes 0.1 0.5 0.8 1.0 (1.9) 0.2 0.2 0.1 0.2 Total Core Expense incld. Taxes $ 82.5 $ 85.1 $ 82.7 $ 88.6 $ 89.7 $ 84.2 $ 79.4 $ 80.5 $ 83.2 * See the reconciliation of non-GAAP measures on pages 24-25 ** Includes non-service employee benefits Appendix Core Non-Interest Expense* Trends

24 (in millions of US Dollars, unless otherwise indicated) 2020 2019 Q4 Q3 Q2 Q1 Q4 Net income A $ 42.1 $ 30.5 $ 34.3 $ 40.3 $ 43.9 Non-core (gains), losses and expenses Non-core (gains) losses Distribution from equity method investment — (0.7) — — — Total non-core (gains) losses B $ — $ (0.7) $ — $ — $ — Non-core expenses Early retirement program, voluntary separation, redundancies and other non-core compensation costs 0.8 6.7 0.1 0.4 2.2 Business acquisition costs — — — 0.1 0.1 Total non-core expenses C $ 0.8 $ 6.7 $ 0.1 $ 0.5 $ 2.3 Total non-core (gains), losses and expenses D=B+C 0.8 5.9 0.1 0.5 2.3 Core net income to common shareholders E=A+D $ 42.9 $ 36.5 $ 34.4 $ 40.8 $ 46.2 Average shareholders' equity 985.4 984.6 985.0 973.3 964.8 Average common equity F 985.4 984.6 985.0 973.3 964.8 Less: average goodwill and intangible assets (91.4) (91.6) (90.5) (94.2) (95.3) Average tangible common equity G 894.0 893.0 894.5 879.1 869.5 Return on equity A/F 16.9 % 12.3 % 14.0 % 16.6 % 18.0 % Core return on average tangible common equity E/G 19.0 % 16.2 % 15.5 % 18.6 % 21.1 % Core earnings per common share fully diluted Adjusted weighted average number of diluted common shares (in thousands) H 49.8 50.0 51.0 52.4 53.3 Earnings per common share fully diluted A/H 0.84 0.61 0.67 0.77 0.82 Non-core items per share D/H 0.02 0.12 — 0.01 0.05 Core earnings per common share fully diluted E/H 0.86 0.73 0.67 0.78 0.87 Core return on average tangible assets Total average assets I $ 13,865.1 $ 13,381.9 $ 13,202.8 $ 13,761.4 $ 13,814.7 Less: average goodwill and intangible assets (91.4) (91.6) (90.5) (94.2) (95.3) Average tangible assets J $ 13,773.6 $ 13,290.3 $ 13,112.3 $ 13,667.2 $ 13,719.4 Return on average assets A/I 1.2 % 0.9 % 1.0 % 1.2 % 1.3 % Core return on average tangible assets E/J 1.2 % 1.1 % 1.1 % 1.2 % 1.3 % Appendix Non-GAAP Reconciliation

25 (in millions of US Dollars, unless otherwise indicated) 2020 2019 Q4 Q3 Q2 Q1 Q4 Tangible equity to tangible assets Shareholders' equity K $ 981.9 $ 988.9 $ 990.3 $ 980.5 $ 963.7 Less: goodwill and intangible assets (92.8) (90.7) (89.7) (91.2) (96.5) Tangible common equity L 889.1 898.2 900.7 889.3 867.2 Total assets M 14,738.6 13,460.7 13,150.7 13,197.4 13,921.6 Less: goodwill and intangible assets (92.8) (90.7) (89.7) (91.2) (96.5) Tangible assets N $ 14,645.8 $ 13,370.1 $ 13,061.0 $ 13,106.2 $ 13,825.1 Tangible common equity to tangible assets L/N 6.1 % 6.7 % 6.9 % 6.8 % 6.3 % Tangible book value per share Basic participating shares outstanding (in millions) O 49.4 49.5 50.2 51.4 52.4 Tangible book value per common share L/O 18.00 18.15 17.94 17.31 16.55 Efficiency ratio Non-interest expenses $ 83.2 $ 91.3 $ 82.0 $ 88.1 $ 93.9 Less: Amortization of intangibles (1.5) (1.5) (1.4) (1.4) (1.5) Non-interest expenses before amortization of intangibles P 81.7 89.8 80.6 86.7 92.4 Non-interest income 47.8 46.9 41.7 47.6 49.7 Net interest income before provision for credit losses 75.6 75.3 79.1 87.6 86.2 Net revenue before provision for credit losses and other gains/losses Q $ 123.3 $ 122.2 $ 120.8 $ 135.2 $ 136.0 Efficiency ratio P/Q 66.3 % 73.5 % 66.7 % 64.1 % 68.0 % Core efficiency ratio Non-interest expenses $ 83.2 $ 91.3 $ 82.0 $ 88.1 $ 93.9 Less: non-core expenses (C) (0.8) (6.7) (0.1) (0.5) (2.3) Less: amortization of intangibles (1.5) (1.5) (1.4) (1.4) (1.5) Core non-interest expenses before amortization of intangibles R 80.9 83.1 80.5 86.2 90.1 Net revenue before provision for credit losses and other gains/losses Q 123.3 122.2 120.8 135.2 136.0 Core efficiency ratio R/Q 65.6 % 68.0 % 66.7 % 63.8 % 66.3 % Appendix Non-GAAP Reconciliation (cont'd)

26 Appendix Commentary on Factors Influencing COVID-19 Implications The short and medium/long-term implications of the pandemic on our business, financial condition, liquidity and results of operations will depend on factors such as, but not limited to, the following: • The duration and scope of the pandemic and related economic fallout • The pace and magnitude of the economic recovery in the jurisdictions in which we operate • The continuation of a low interest rate environment, or further reductions in interest rates, over the medium or long term, which would adversely impact our net interest income and net interest margin, as well as increase our reliance on fee businesses • A decrease in tourism in Bermuda and Cayman, with the timing of any recovery being uncertain, which would adversely affect our revenues, including fee income, as well as increase our credit exposure • Increased unemployment and decreased business in the jurisdictions in which we operate • An increase in defaults on our residential mortgage loans • Ratings downgrades, credit deterioration and defaults in many industries, including the hotel/restaurants/hospitality sector, financial services and commercial real estate • A decrease in the rates and yields on US Government guaranteed securities and increased pre-payments in mortgage backed securities we hold, which may lead to a decrease in the quality of our investment portfolio • Significant draws in credit lines, as customers and clients seek to increase liquidity • Volatility of market conditions and increased demands on capital and liquidity, leading the Bank to cease repurchases of its common shares • A reduction in the value of the assets under administration for the trust and custody businesses, which may affect related fee income and/or demand for these services • Heightened cybersecurity, information security and operational risks as a result of remote working arrangements implemented for staff or otherwise • Actions that have been, or may be taken in the future, by governmental authorities in response to the pandemic, such as a suspension of mortgage and other loan payments and foreclosures • Heightened risk of litigation and governmental and regulatory scrutiny as a result of the effects of COVID-19 on market and economic conditions and actions governmental authorities take in response to those conditions • An increase in our provision for credit losses under CECL due to changes in the macroeconomic environment, including as a result of COVID-19

27 Our peer group includes the following banks, noted by their ticker symbols: Appendix Peer Group • First Republic Bank (FRC) • SVB Financial Group (SIVB) • East West Bancorp, Inc. (EWBC) • Cullen/Frost Bankers, Inc. (CFR) • Associated Banc-Corp (ASB) • Wintrust Financial Corporation (WTFC) • Commerce Bancshares, Inc. (CBSH) • UMB Financial Corporation (UMBF) • First Hawaiian, Inc. (FHB) • Bank of Hawaii Corporation (BOH) • Trustmark Corporation (TRMK) • International Bancshares Corporation (IBOC) • Community Bank System, Inc. (CBU) • Boston Private Financial Holdings, Inc. (BPFH) • First Financial Bankshares, Inc. (FFIN) • Westamerica Bancorporation (WABC)