monday.com Ltd. Q1 FY2024 Earnings Call

Thank you for standing by. My name is Mark, and I will be your conference operator today. At this time, I would like to welcome everyone to the monday.com First Quarter Fiscal Year 2024 Earnings Conference Call. I would now like to turn the call over to Byron Stephen, Vice President of Investor Relations.

Hello, everyone, and thank you for joining us on today's conference call to discuss the financial results for monday.com's first quarter fiscal year 2024. Joining me today are Roy Mann and Eran Zinman, co-CEOs of monday.com; and Eliran Glazer, monday.com's CFO. We released our results for the first quarter of fiscal 2024 earlier today. You can find our quarterly shareholder letter along with our investor presentation and a replay of today's webcast under the News and Events section of our IR website at ir.monday.com. Certain statements made on the call today will be forward-looking statements, which reflect management's best judgment based on the currently available information. These statements involve risks and uncertainties that may cause actual results to differ from our expectations. Please refer to our earnings release for more information on the specific factors that could cause actual results to differ materially from our forward-looking statements. Additionally, non-GAAP financial measures will be discussed on the call today. Reconciliations to the most directly comparable GAAP financial measures are available in the earnings release and the earnings presentation for today's call, which are posted on the Investor Relations website. Now let me turn the call over to Roy.

Thank you, Byron, and thank you, everyone, for joining us today. Following an exceptional year of growth and progress, we are pleased to report that 2024 is off to another strong start. In the first quarter, monday.com showcased outstanding business and financial performance, highlighted by increasing adoption of our new products, robust revenue growth, and record-level free cash flow. Underlying product demand remains strong across all business segments. Despite lingering macroeconomic uncertainties, customers continue to build on the Work OS platform due to our ability to streamline workflows, enhance collaboration, and drive efficiency, ultimately empowering organizations to adapt and thrive in challenging environments. One of the key drivers behind our remarkable Q1 performance was the adjustments made to our pricing model. As a reminder, our pricing model structure is being rolled out in waves. For new monday customers and those billed monthly, new pricing took effect in Q1, while other customers will see updated pricing upon renewal. So far, the results from our new pricing structure have exceeded our initial projections, underscoring the strong value proposition of our product. We are particularly pleased with the initial churn that overall gross retention reached an all-time high in Q1, continuing its upward momentum over the past year. Let me now turn it over to Eran to walk you through some of our product highlights.

Thank you, Roy. In Q1, our vision of becoming the go-to work platform for businesses took a significant step forward with the opening of monday sales CRM and monday dev to all customers. The response has been incredibly positive, with both products showing accelerating account growth in Q1. In addition, we remain on schedule to launch the new monday service product in late 2024. Looking ahead, we are committed to further investment and promotion of all our current and upcoming products to address the needs of customers of all types and sizes. Our mission to empower anyone with the ability to harness AI continues to make progress. Building upon a successful launch of our AI system, we recently introduced enhanced AI capabilities, including AI automations, smart columns, and AI-powered templates. These new features enable customers to leverage the power of AI throughout our Work OS platform, unlocking significant business value and seamlessly integrating AI into their daily workflows. Looking ahead, we remain steadfast in our commitment to driving growth at scale, delivering value to our customers, and shaping the future of work through innovation and excellence. Our focus on product innovation, customer success, and operational efficiency will continue to drive momentum and position us for success in 2024 and beyond. With that, I'll now turn it over to Eliran to cover our financials and guidance.

Thank you, Eran, and thank you, everyone, for joining our call. Today, I'll review our first quarter fiscal 2024 results in detail and provide updated guidance. Fiscal year '24 is off to another strong start. Total revenue in Q1 '24 came in at $216.9 million, up 34% from the year-ago quarter. Our overall net dollar retention rate was stable in Q1 '24 at 110%, reflecting the recent pricing updates and strong down-market demand for our work operating system products. We currently anticipate reported NDR to remain stable throughout fiscal year '24, with an expected small improvement by the end of the year. As a reminder, our net dollar retention is a trailing 4-quarter weighted average calculation. In Q1, we updated our list prices to better align with the increased value provided by our Work OS platform and product suite to our customers. These adjustments have outperformed our initial forecast, and we now anticipate that we will generate approximately $25 million in revenue for fiscal year '24. For the reminder of the financial metrics disclosed, unless otherwise noted, I will be referencing non-GAAP financial measures. We have provided a reconciliation of GAAP to non-GAAP financials in our earnings release. First quarter gross margin was 90%. In the medium to long term, we continue to expect gross margin to remain in the high 80s range. Research and development expense was $34.8 million in Q1 '24 or 16% of revenue compared to 18% in Q1 '23. Sales and marketing expense was $120.8 million in Q1 '24 or 56% of revenue compared to 63% in Q1 '23. G&A expense was $17.6 million in Q1 '24 or 8% of revenue compared to 10% in Q1 '23. Net income was $31.7 million in Q1 '24, up from $7.2 million in Q1 '23. Diluted net income per share was $0.61 in Q1 '24 based on 52 million fully diluted shares outstanding. Total employee headcount was 1,987, an increase of 133 employees since Q4 '23. We expect to ramp throughout fiscal year '24 with continued focus on our R&D, product, and sales teams as we build out our platform and product suite. Moving on to the balance sheet and cash flow. We ended the quarter with $1.22 billion in cash and cash equivalents, up from $1.12 billion at the end of Q4 '23. In Q1 '24, free cash flow was a record of $89.9 million, and free cash flow margin, as defined as free cash flow as a percentage of revenue, was 41%. Free cash flow is defined as net cash from operating activities, less cash used for property and equipment and capitalized software costs, excluding nonrecurring items. Now let's turn to our updated outlook for fiscal year 2024. For the second quarter of fiscal year 2024, we expect our revenue to be in the range of $226 million to $230 million, representing growth of 29% to 31% year-over-year. We expect non-GAAP operating income of $17 million to $21 million and an operating margin of 8% to 9%. We expect free cash flow of $47 million to $51 million and free cash flow margin of 21% to 22%. For the full year 2024, we expect revenue to be in the range of $942 million to $948 million, representing growth of 29% to 30% year-over-year. We expect full year non-GAAP operating income of $77 million to $83 million and an operating margin of 8% to 9%. We expect full year free cash flow of $238 million to $244 million and free cash flow margin of 25% to 26%. I'll now turn it over to the operator for your questions.

Your first question comes from the line of Pinjalim Bora with JPMorgan.

Great. Congrats on a pretty solid quarter here. I wanted to ask you on the CRM and dev side. The traction there is palpable. It seems like you're adding more CRM and dev accounts in Q1, more than that of Q4 or even a year ago, that too in a very tough SMB environment. Help us understand what is driving that. Are people kind of consolidating on monday for these functional use cases, saving them money overall? Are these accounts new accounts largely, or are you seeing existing accounts at CRM and dev? And how should we think about the contribution for these products for this year?

Pinjalim, this is Eran. Yes, we are seeing significant traction for both our CRM and development products. Traditionally, the first quarter is strong for us in terms of customer acquisition, which has contributed to the increase in new customers. Additionally, our products are accessible to all customers, resulting in more cross-selling from our existing clients. We are also experiencing growth in both monday dev and monday CRM as we acquire larger customers over time. While we continue to serve many small and medium-sized businesses and see strong demand from them across all products, we are adding more features and functionality. Over time, this will enable us to attract even larger customers to use our offerings. Overall, it is a combination of various factors, and we are very pleased with the progress and the traction we have with both products and our customers.

Yes, understood. One question for Eliran, were you saying something?

Yes. Sure. Thank you, Pinjalim.

Okay. Another question for Eliran. Eliran, you increased the pricing assumption. Can you explain if there was any benefit from pricing with new customers in Q1? I'm also trying to grasp the NDR commentary. Last time, you mentioned that NDR would rise in the second half, but now it appears you're anticipating only a small increase by the end of the year. It seems like pricing is performing well, so I want to clarify the NDR commentary in relation to the pricing benefits you're observing.

Pinjalim, sure. It's Eliran. So just maybe to mention that the majority of the NDR improvement for fiscal year '24 is related to pricing. And because we initiated the new pricing in February, it was mostly for the monthly ones that actually benefit from the price increase. The rest of the annual contracts are going to be throughout 2024. So we believe that still yet to be seen what would be the impact as these customers continue to renew the annual subscribers. That is why we kind of took an approach with regard to the NDR. Potentially, the uptick is going to be later throughout this year.

Your next question comes from the line of Brent Bracelin with Piper Sandler.

I wanted to start out with the improvement you saw in gross retention, despite a pretty challenging macro here and some of the pricing updates. What's driving the improvement in retention given some challenges that you would typically expect here? Is it just tied to some of these workflows that you're embedded that people are seeing good value out of? Walk me through the improvement in the retention that you're seeing and what's driving that.

Sure. Brent, it's Eliran. So there are a few reasons for the improvement. One is we continue to go upmarket with larger accounts and larger customers. So this is a more stabilized kind of customers with a better profile. The second thing, I would assume that the price increase we did potentially means that the customers who previously did not want to continue as customers of monday probably churned, and we remained with, again, better customers on the platform. The third thing is what Eran mentioned earlier. I believe that the new products that we launched, CRM and dev, are now continuing to gain traction within the existing customer base, and therefore, they contribute to the fact that we are more stabilized with our customers. So I think all of the above is actually creating a better profile of the retention on the monday platform.

And then my quick follow-up here is around linearity. Just given the macro uncertainty, what was the linearity you saw in kind of the quarter? It sounds like Q2 is off to a pretty healthy start too. So any color on month-to-month linearity surprised either way?

Sure. I have a few comments to make. We believe that the current macro economy will remain unstable by the end of the year. This doesn't mean it will necessarily improve, but it also doesn’t imply that conditions will worsen. Following our successful pricing adjustment in Q1, we are more confident in the results we presented during our Investor Day back in December, which reflects the best-case scenario. Overall, we see positive momentum throughout the year, which has been bolstered by strong performance and the price increase in Q1. It remains to be seen how this will affect annual subscribers, but we are optimistic about the year ahead. This is the reason we raised our guidance and improved our margins.

Your next question comes from the line of Jackson Ader with KeyBanc Capital Markets.

The first one is maybe on customer acquisition costs. Non-GAAP sales and marketing ticked down in terms of the growth rate relative to the last couple of quarters. So just curious what you're seeing in the performance marketing channel from some of your competitors either up or down market.

It's Roy. So what we see in performance marketing, I think the most significant influence in Q1 is that we always boost marketing spend in Q1. It's something we've done over the years, and Q1 here wasn't different. But also, we do see more competition in some areas—some have pulled in, then pulled back. And so I think it made us like stay within the same boundaries we feel comfortable with. We didn't chase them or downgrade. But so there is slightly more competition this quarter than before.

Okay. All right. Great. That makes sense. And then I'm curious on the CRM and the dev tools. Does one of them end up lending itself to better cross-sell or upsell with work management than the other?

Yes, I can take it. Jackson, it's Eran. So we didn't see any one of those tools perform better compared to the other one, both in terms of CRM and dev. We see good traction in customers adding more products over time. Same goes from work management itself. We see customers starting to use CRM and dev, I would say, roughly in the same ratio. So we don't see any significant change. I will say that we're very encouraged by the fact that customers are trying more products over time. And again, now that the products are rolled out to the entire population, we have more opportunity to do cross-sell. And over time, we hope that we'll be able to land bigger and bigger deals in both of those products like we've done with work management in the past.

I can add. It's Roy. We do see a different behavior within larger and smaller customers, whereas smaller customers tend to adopt more quickly. Other products and larger ones require more time or effort.

Your next question comes from the line of Arjun Bhatia with William Blair.

Perfect. Nice job here on a strong start to the year. Maybe if I can start with just the competitive environment. Certainly, you had really strong Q1 results. It seems like pricing is contributing to that, but core demand also seems strong. And what we're hearing from other software vendors is that the SMB market is certainly a little bit choppy. So I'm curious how you're thinking of the shift in competitive dynamics in the industry. I think you've been taking share over the last several quarters, but when you look out at your competitors, how has behavior changed? Are customers consolidating more? Talk us through some of the trends that you're seeing that's enabling the growth here.

Yes. Sure. Arjun, it's Eliran. So maybe I will start with SMBs. As you know, since we reported monday, SMB continue to be a very strong segment. It's around 45% of our total ARR. And we continue to invest significantly in performance marketing always in Q1 alongside mid-market and enterprise to maintain this. In addition, I think that what we mentioned earlier, the new products are resonating well with SMB customers, both CRM and dev, together with the features and functionalities that we are introducing to the market. Also, we were encouraged by the fact that when we did the pricing adjustment, we didn't see a reaction that was overstated, but actually better than what we anticipated. So it's also kind of we gained confidence in the SMB segment. One thing that our peers— you mentioned in terms of competition—our peers mentioned in the past that they are focusing more on upmarket enterprise accounts, and I think which allows us to focus even more on SMBs and gain market share. So all in all, in terms of competition, I feel we are in a very good place with regards to SMBs, and we have no major concerns versus the other periods.

Perfect. Very helpful. And then the other one, you launched several new kind of AI capabilities this quarter. I read about some of them in the shareholder letter. But when you think about the impact — I know it's still early — but the impact that AI is having in your customer base, I'm curious how you're seeing adoption and the usage of those capabilities. And then Roy or Eran, when you think out longer term, how much do you think these new capabilities are going to make it easier for users and customers to build on top of monday? And what do you think that does from just a user adoption as you think out over the next year or 2 here?

It's Roy. We just rolled out the initial phase of our AI building blocks, like we talked about in the Investor Day. We see great initial results from that because people actually use it to build new workflows. They really harness the power of AI to do a lot of stuff they would normally do themselves. Regarding your question about platform adoption, I think AI plays two parts. One is giving people, our customers more capabilities and making them stickier and increasing automations, and a lot of things they can now do with the platform, but also adopt the platform itself and do a lot of like, let's say, harder tasks for them like creating formulas, building boards, connecting things and also suggesting things they might do. So that's like another direction we're always pushing towards. So yes on both. And like in the next year or so, we expect the adoption to increase dramatically and that our customer base will adopt all those capabilities.

Your next question comes from the line of Kash Rangan with Goldman Sachs.

Roy, Eran and Eliran, congratulations on the quarter. Very few companies have been able to put up the kind of numbers that you have in this Q1, so really kudos to you guys. My question is in regards to the move upmarket or the enterprise. I mean, it's very rare to see companies move this effectively and rapidly upmarket and maintain the dominance. When I look at your 50,000-plus customers, 100,000-plus customers, the net new ARR growth is phenomenal, the revenue growth there is phenomenal, while you still continue to maintain your pace in the lower end of the market. So the question is, what are the new—what are the products that are being taken up by the larger enterprise customers? Are there deployment differences in what they're consuming and the potential for more revenue within the installed base? Because it just looks like it’s just getting started in the upmarket motion, so, 50,000, 100,000, and changes you’re making to go more deliberately upmarket.

Yes. Kash, this is Eran. So look, I think—in terms of CRM and dev, it's mostly SMBs now. With work management, we really were able to—and it's a huge challenge. It's a great product that is suitable for SMBs but also can scale for the enterprise customers. We managed to do that. It was a very focused effort from our side and very important for us. This is how we built the company, so we can hear the voice and the feedback from both the SMBs and the larger enterprises. We're going to apply the same methodology we used for work management to our CRM and dev products because we understand how important it is, not just to scale upmarket, but also to keep that traction of our SMB customers, which is such an important funnel for us. So basically, this is how we think about these new products, and we're applying that same methodology to work management. Overall, adding that product suite really helps also scale into the enterprise because they can use multiple products and deploy multiple products at the same time, which really contributes towards our NDR in the larger customers. So that's how we see it in terms of the multiproduct.

And maybe I will follow up on Eran's, Kash, to your next question. So maybe just to add, we continue to invest in the platform itself and add more capabilities in order to support the scale of the enterprise customers. Just as a reminder, mondayDB is going to continue to develop and evolve, again, to help us scale with larger customers. We are adding additional features and functionalities like add-ons, all kinds of functionalities that will be more suitable for the enterprise customers that some of our peers already have. So this is an area of investment. Now to your question, we continue to go upmarket and what it means to us. For us, Kash, we are consistent with the fact that we are saying we are servicing all of the segments. We care about the SMBs. We care about the mid-market because we think there is a huge opportunity there. But we also want to make sure that we go upmarket because this is a more, in terms of retention, stickiness and larger deals. I think this is something that we would like also to see coming in the next few quarters. I think this year, with the price increase and everything that we are introducing to the market, by the end of the year, after we roll out most of the price increase and see the reaction of the bigger and larger customers, we'll have more confidence and have better visibility on the future years. But this is a journey. Currently, the direction looks very good. But again, we have to see how it progresses throughout the year.

Congratulations, Eliran, on growth and free cash flow margins. That's phenomenal.

Your next question comes from the line of DJ Hynes with Canaccord Genuity.

I'll echo everyone else's sentiments, congrats. It's a great quarter. Eran, maybe I can start with you just in terms of progress with the development of the service product offering, I think it's on track there. And I guess, broadly, anything you're seeing in the base in terms of usage patterns or any other observations that make you more or less confident in the direction of product development?

Yes. DJ, this is Eran. So yes, we're very excited about monday service. We're going to launch it towards the end of the year, at the end of 2024. We already have an alpha version. We are talking with a few customers that are now trying the product. Overall, the reaction is very positive. I can also mention we—I think we mentioned this briefly in the Investor Day, but there's a lot of demand from our customer base towards monday service, a lot of excitement. The initial feedback from customers is very encouraging, so we're really excited for this. But obviously, it's a new product. It's going to take time to gain traction and momentum. But like I said, we're very excited for the release of that. And I think that's another step towards our vision of managing the core of work. I feel that service, whether it's IT or HR requests, or any other form of in-company ticketing system, is such an important part of that vision. So that's why we're very excited for that product release.

Yes, makes sense. And then, Eliran, a follow-up for you. I think last quarter you told us 20% of the base is monthly, 80% is annual. That 80% where the price increases kind of coming on a rolling basis. Is there anything we should think about in terms of linearity of the renewal pool, just in terms of tactically kind of where those price increases might impact the model as we look over the next four quarters?

DJ, it's a great question. So we believe we're going to complete the rollout of the new pricing for the annual subscribers by H1 of next year. So think about the next 12 months from now because we introduced it in late February; now they are getting into renewal, so probably the next 12 months to 15 months when it's going to be completed.

Your next question comes from the line of Derrick Wood with TD Cowen.

Great. And congrats on a good quarter, guys. Last quarter, you guys talked about softness in late December and into January with less seat expansion and still some seat downgrades happening. It sounded like things got better through the quarter. Can you just comment on what you saw improved in February and March? And I guess, since you're halfway through Q2 now, how demand trends have tracked quarter-to-date so far?

Yes, Derrick, I can start. This is Eran, and if anyone wants to follow up. Yes, I think in the previous quarter, we were just starting the year, we were kind of rolling out the price increase, and there was a lot of uncertainty about the sector. Like we mentioned in the previous earnings call, it was the first time we ever raised prices for our customer base. I think what changed is two things. One, we thought that price increase was well-received by our customer base. We were encouraged by the feedback. Overall, we saw a lower churn profile, fewer downgrades than we expected, and great feedback from customers. I think that was very encouraging. In addition to that, we saw great demand from all segments, including SMB in Q1, and overall strong momentum in the business. I think that fundamentally changed.

Yes. Maybe I would just add. This is Eliran. The market is still inconsistent and choppy, but we feel like the momentum for us is relatively good and encouraged by what Eran said for the rest of the year.

Great. And maybe for Eliran. Would you be able to quantify the benefit from price increases in the quarter? And remind us, I guess you said a $25 million tailwind this year. Is that—what was the previous assumption?

So the previous assumption was between $50 million to $20 million. Just as a reminder, this is revenue. Revenue is the derivative of the ARR. If you take—by and large, you get the ARR throughout the year and the revenue is recognized on a monthly basis. This is something we increased in numbers. We feel now this is the contribution of the price increase because much of the effect of the annual renewals is going to be either throughout the second part of the year or next year, because you get 1 divided by 12 of this contract when they are renewed. So we feel the $25 million is a pretty solid number.

Your next question comes from the line of Brent Thill with Jefferies.

It sounds like SMB is fine, so that was good to hear. I guess when you think about the upper end of the mid-market and large enterprise, can you just expand on what you're seeing? I know you're beginning to see some larger seat counts and bigger enterprise spend. Are these enhancements to the underlying platform helping you scale up and win some of these larger enterprise? Can you give us a sense of what's happening there?

Yes, Brent, this is Eran. So yes, definitely, in addition to the SMB segment, we continue to see good momentum with the larger enterprises. We had that big deal that we announced two quarters ago. But we still see great deals building up in the pipeline, and hopefully, it will convert into more of such enterprise opportunities. Overall, the enterprise pipeline looks very healthy, and we hope for more big deals like that coming up in 2024.

And when you think about the kind of the infrastructure that you're putting in, whether it's go-to-market, the platform scalability, just give us an example of what you're doing to get ready. I guess many have kind of cited, is this the same strategy that Salesforce saw when they started small, went large, and ultimately large became bigger than small. Are you seeing something similar to their pathway? What's giving you confidence that you can make that move?

Yes. So again, I don't know the details of what Salesforce has done, but we've been working very hard on our infrastructure to support it. Obviously, we've talked about mondayDB, but this is going to be a flagship project for us. We continue to roll out minor versions, and we have some major versions coming up. Also, we make a lot of improvements to the platform, not just in terms of features and functionality but also in terms of security, governance, and permissions. It's ongoing work for us, and we talk with customers consistently and keep improving the platform. We also improve our go-to market and the way we navigate ourselves within organizations and reach decision-makers. All in all, if I could bind everything I said: working on the infrastructure, working on the product, working on the go-to-market strategy, and our sales team. We're very optimistic in our ability to continue to scale in the enterprise segment.

Your next question comes from the line of George Iwanyc with Oppenheimer.

Congrats on the strong results. You continue to steadily add to your channel and partner programs. Can you give us some color on the impact that this is having on your deal pipeline and on the CRM and dev momentum as well?

This is Roy. Yes, we're very proud of the partner channels we have. We have great partners and we are continuing to add more. We are more—we are, as an entire organization, with the partners, we're also focused on going upmarket and deepening what partners do with our customers, offering more services, helping them scale, giving consultancy, and so on, essentially supporting us in regions where we don't have sales, but also in the regions where we do operate ourselves. We see that as a great thing going forward, and we invest more in that.

Maybe just to add to what Roy said, we have a robust partner network now with over 180 channel partners with some of the top world SIs, like Accenture, Hitachi, and KPMG. We're also building a lot of ISVs on our marketplace. This is an area of investment that will continue to generate ARR and potential opportunities for us.

And Eliran, maybe can you give us some color on how the international markets are behaving on a relative basis?

Sure. So George, for us, it's pretty stable. If you think about our business, around 50% is coming from North America. I believe 52% coming from the U.S. and Canada. We are seeing very strong momentum in Europe. In places where we don't have sales organizations, we operate, to your prior question, with partners. The momentum is good and relatively stable in terms of international expansion.

Your next question comes from the line of Michael Berg with Wells Fargo Securities.

Congrats on the success in the quarter. I wanted to ask what you feel is allowing you to see success in this choppy macro, in particular with SMBs. Is there anything in particular about your product, go-to-market, or even just the increased breadth of the offering now that's allowing you to see this incremental success relative to many of the other SMB software vendors in this market?

It's Roy here. We feel very strong with SMBs as we saw that—because monday is a platform and you can do a lot of things with, we see that they rely on us in these times and add more use cases, seeing the true value of the platform. That's why we keep seeing that they are very stable throughout this last period, while we're also very strong in acquiring new ones. As Eliran mentioned, we see less competition in general because other players have chosen to go upmarket, and we're really pushing on performance marketing and understanding how to reach those customers on growing scale. It's a very good market for us.

Makes sense. And then one quick follow-up. Free cash flow had a really nice performance in the quarter, and you raised that outlook fairly nicely for the rest of the year. Anything in particular driving the strength in free cash flow dynamics relative to where you were expecting at the beginning of the year?

Yes, sure. So Michael, in terms of the variance between free cash flow and operating profit, I would say 50% is related to strong cash collection from the SMBs as we see strong top-of-funnel activity. The price uplift, as a reminder, was mostly for the monthly ones in February and some upmarket contracts. Around 20% of this is related to interest income due to the healthy balance sheet we have. I would say around 30% is related to normal timing of expenses. Just as a reminder, we expect free cash flow margin to come down in Q2 due to seasonality as we pay bonuses; this is—salary increases are being paid in Q2, as well as the headcount that we hired in Q1 also going to be fully onboarded in Q2. But overall, we feel very comfortable with what we said, to generate $1 billion of free cash flow over the period of 2023 to 2026, striving to get a 25% annual free cash flow margin, as we said.

Your next question comes from the line of Steve Enders with Citi.

Okay. Great. And congrats on the results, pretty impressive given the macro, it seems like we're seeing out there. I guess maybe just to start, I want to ask on the CRM side. Now that that's fully rolled out or able to be sold into the base, how are you viewing the opportunity to drive that and potentially converting customers who are already using monday as a CRM into that solution set? Do you view that as being the real bulk of the opportunity? Or kind of what are the catalysts to potentially convert some of those customers over into using the full-blown CRM solution from you?

Yes, Steven, this is Eran. So I'll answer into two. I think with the smaller accounts, the SMBs, it's going to be easier. Some of them are not using a CRM, so it was an easy adoption for us. The other, we're also working on a bunch of migration tools. For the smaller customers, we're seeing faster adoption; it’s going to be easier. For the larger ones, it's a bit more complicated. It's not just that we haven't converted the product. We need to talk with the decision-makers. So that's another thing we're working on, on reaching different functions within the organization and doing more top-down selling to those accounts. Obviously, we also need to mature the price a little bit to support it. I can say that we've seen already great cross-sell from SMBs. Over time, we'll see more and more of the large organizations adopting full-blown CRM or monday dev.

Okay. Great. That's helpful context. And then I guess maybe on the pricing side and some of the customer behavior that you're seeing, I guess, maybe how is there a difference between what you're hearing from— or what you're seeing from the monthly customers versus some of the annuals as they're beginning to come up on renewal and now that you have a couple of months of data here?

Yes, this is Eran again. Overall, the results are pretty solid. We're very happy with the churn profile. We haven't seen much increase in terms of churn. Same goes for downgrades. The monthlies are most impacted because they can decide to leave at any time. We ran our own model, and we thought the results were even better than we expected. For us, it adds a lot of confidence. We even expect the annual accounts to behave even in a better way because they're a little bit less price-sensitive. So all in all, in terms of churn and downgrades, we don't see any major impact, and we see accounts continue and upgrade their accounts, even the ones that obviously received their price increase. So overall, we’re very encouraged by the results.

Your next question comes from the line of Mike Funk with Bank of America.

Yes. Thank you for the question, and good to see reports of weakness were greatly exaggerated in the quarter. So happy to see that. A couple of questions if I could. First, on competitive deals, where you do see them, love to get some insight from you on whether or not you're winning more of the competitive deals. And if you are, what you think the differentiator is to drive success with those.

It's Roy here. We see great traction with the competitors when we compete on larger deals. We see that we are able to compete very well. We are working hard on our roadmap to close any gaps we have against competitors. I think we're in a really great place with work management compared to competitors within the enterprise space. The CRM and dev, as Eran said, it's still early days compared to our very large competitors out there, but we see great traction more on the SMB side and we compete on those fronts really well, SMB to small mid-market.

That's helpful. And the second one is a multipart question and relates to price and then churn. First, how should we think about pricing going forward? Do you plan on having predictable annual price increases or will it be more ad hoc? As you do get more cross-sell, can you walk us through how conceptually or quantitatively you think about that benefiting churn? The two pieces together, price and churn—how does that factor into the growth algorithm longer term?

Sure. So Mike, this is Eliran. With regards to price increase, we try to make sure that when we increase price, we do it based on the value that we provide to our customers. We added a lot of value throughout the last few years, and this is why we only, for the first time, increased the price for our existing customer base. I think we don't have a clear answer regarding what would be the annual yet. Overall, we think it will be more tied to value-adding rather than just having the majority of it coming every year. The second thing, with regards to cross-sell. I think the combination of us opening the existing products of CRM, dev, together with work management to existing customers will allow us to see cross-sell opportunities with our existing customer base and possibly with new customers. But it will take probably a few quarters to get a better understanding of the trend. Once we have this packaging of the different products alongside the fact that we are introducing additional features and functionalities, that could potentially create positive momentum, not necessarily tied to a price increase.

Your next question comes from the line of Scott Berg with Needham.

Really nice quarter. I have two quick ones. The customer counts for CRM and dev are becoming meaningful at this point. How do you think about the types or size of customers that are actually buying that solution today? Are they still some of your smaller customers? Are you seeing some adoption in some of the maybe mid or enterprise customers that you're selling the core platform to?

It's Roy. Yes, we do see CRM and dev play way more on the SMB and small, mid-market rather than the larger customers we have. We do see very small implementations within larger enterprises, but I think we have a very long roadmap on both products to reach those larger enterprise deployments on such products if that helps.

Very helpful. And then, Eliran, you mentioned before that contract terms have been pretty consistent. I believe it's 80% annual, 20% monthly. Are you seeing any real changes on that one way or the other? I know historically, in times of economic pressure, customers will either switch to monthly or only buy monthly upfront to give some flexibility into their spending plans. Just don't know if you're seeing any changes there at all.

Scott, Eliran. No, I don't see any change to where we are now. Basically, we saw in the last few years, we saw a transition from monthly to annually. I think the 80-20 kind of, by and large, is going to be very stable throughout the years. I don't expect any material changes to that.

Your next question comes from the line of Taylor McGinnis with UBS.

My first one is just going back to the impact from price potentially in 1Q, and maybe ask a different way. So Eliran, is it fair to assume that the uplift would have contributed less than $6 million in 1Q if the contribution should scale throughout the year? Just trying to understand how we think about that trajectory. And when you provide that $25 million in uplift, just to clarify, is that the impact just from the installed base? Or does that include the year-over-year impact from potentially higher new customer lands as well too?

So maybe we'll start with the second question. With regard to the $25 million, this is taking into account potentially some scenarios that we did for existing and new customers, modeling all kinds of scenarios. So this is taking everything into account. With regards to your first question, if I understood it correctly, I think the contribution to strong performance was, I would say, half overall the business; the healthy top of funnel and the fact that we had good momentum with existing customers. Half of it, I would say, was coming from the price increase. If the churn profile would have been worse than what we saw, potentially the numbers would have been lower. If this is—if I understood correctly what you asked.

Perfect. And then my second question is, now with CRM widely available this year, it seems like that could be a big opportunity for you guys. If I look back last quarter, penetration of your total customer base was around 6%. How are you just thinking about the trajectory of that business? Because it seems like this year could start to get to a scale that could add a couple of points to growth. I would love to see a little bit more color in terms of how you guys are thinking about penetration and the trajectory of that.

Yes, Taylor, this is Eran. I totally agree, like the cross-sell numbers are looking pretty solid and continue to perform really well, and for us, it just feels like the beginning of taking into our existing customer base. Bear in mind that also for new customers, we encourage them to buy more than just one product when they sign up. So there's a lot of potential with new customers as well. We continue to promote the products in our platform and in our homepage. Overall, we're very happy with the rate of adoption of these new products. Like we mentioned, we also plan to continue to go upmarket with our bigger customers. All in all, I think this presents a big opportunity for our existing customer base and also for our new customers.

There are no more questions at this time. Ladies and gentlemen, that concludes today's call. Thank you all for joining, and you may now disconnect.