ElevenLabs and Better.com Showcase Success of AI Loan Agent, Betsy™, at Scale in Financial Services

Better partners with ElevenLabs to make AI assisted loans accessible through the first voice-based loan agent built exclusively for the mortgage industry ElevenLabs, the AI audio research and deployment company, released a new enterprise case study highlighting how Better.com, a leading AI-native home finance company, uses ElevenLabs Agents to automate mortgage conversations at scale. This empowers Better.com to provide significant cost savings, higher conversion, and a faster borrower experience while meeting the demands in a highly regulated industry. Better.com uses ElevenLabs Agents as the voice interface for Betsy™, its generative AI loan agent, to handle nearly 100,000 mortgage-related phone calls per month , automating 35.5% of borrower inquiries end to end . In 2025 alone, Betsy placed 1.89 million inbound and outbound calls , saving Better’s loan officers more than 1,666 hours of human time each month . “We built Better to be AI-native from day one. By combining Tinman® with