8-K
Iron Mountain Inc (IRM)
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UNITED STATES SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, DC 20549
FORM 8-K
CURRENT REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
Date of report (Date of earliest event reported): May 7, 2020
IRON MOUNTAIN INCORPORATED
(Exact Name of Registrant as Specified in Its Charter)
Delaware
(State or Other Jurisdiction of Incorporation)
1-13045
(Commission File Number)
One Federal Street, Boston, Massachusetts
(Address of Principal Executive Offices)
23-2588479
(IRS Employer Identification No.)
2110
(Zip Code)
(617) 535-4766
(Registrant’s Telephone Number, Including Area Code)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
| ☐ | Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) |
|---|---|
| ☐ | Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) |
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| ☐ | Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) |
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| ☐ | Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) |
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Securities Registered Pursuant to Section 12(b) of the Act:
| Title of Each Class | Trading Symbol(s) | Name Of Each Exchange On Which Registered |
|---|---|---|
| Common Stock, $.01 par value per share | IRM | New York Stock Exchange |
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Item 2.02. Results of Operations and Financial Condition.
On May 7, 2020, Iron Mountain Incorporated, or the Company, issued an earnings press release and supplemental financial information for the quarter ended March 31, 2020. In addition, the Company will be using a slide presentation during its earnings conference call. Copies of the earnings press release, slide presentation and supplemental financial information are furnished as Exhibits 99.1, 99.2 and 99.3, respectively, hereto and posted on the Company’s website, www.ironmountain.com, under “Investors.”
Item 9.01. Financial Statements and Exhibits.
(d) Exhibits
| 99.1 | First Quarter 2020 Earnings Press Release.(Furnished herewith.) |
|---|
99.2 First Quarter 2020 Earnings Conference Call Presentation. (Furnished herewith.)
| 99.3 | First Quarter 2020 Supplemental Financial Information. (Furnished herewith) |
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The information in this report, including Exhibits 99.1, 99.2 and 99.3 is furnished in accordance with SEC Release No. 33-8216 and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”) or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, regardless of any general incorporation language in such filing.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
| IRON MOUNTAIN INCORPORATED | |
|---|---|
| By: | /s/ Barry Hytinen |
| Name: | Barry Hytinen |
| Title: | Executive Vice President and Chief Financial Officer |
Date: May 7, 2020
Exhibit
FOR IMMEDIATE RELEASE
Iron Mountain Reports First Quarter 2020 Results
BOSTON – May 7, 2020 – Iron Mountain Incorporated (NYSE: IRM), the storage and information management services company, announces financial and operating results for the first quarter of 2020. The conference call / webcast details, earnings call presentation and supplemental financial information, which includes definitions of certain capitalized terms used in this release, are available on Iron Mountain’s Investor Relations website. Reconciliations of non-GAAP measures to the appropriate GAAP measures are included herein.
“We are operating in unprecedented times due to the COVID-19 pandemic,” said William L. Meaney, president and CEO of Iron Mountain. "Right now, our top priority is to ensure the safety and well-being of our Mountaineers, their families and ones they come in contact with - all whilst continuing to safely serve our customers around the world. As a global business, we have been assessing the situation and implementing extensive precautionary measures since first learning about the virus. Whilst the pandemic is continuing to evolve at a rapid pace, we are closely monitoring the situation and working to minimize the spread of the virus and limit its impact on our people, customers, business and operations. Given the extreme level of economic uncertainty and lack of visibility, we believe the most prudent course of action is to withdraw our 2020 guidance until the economic environment stabilizes. I am confident that the underlying strength of our business model remains intact, and that we will get through this and come out of it an even stronger company."
Meaney commented on the results, “We delivered very strong performance in the first quarter, with year-over-year growth in organic revenue, Adjusted EBITDA, Adjusted EPS and AFFO. Importantly, the swift and decisive actions we executed in Q4 as part of Project Summit delivered Adjusted EBITDA benefits above our expectations. Our core Global Records and Information Management business continues to demonstrate durability, with organic storage rental
revenue growth of 2.1%, and a 230 basis point expansion in Adjusted EBITDA margin. As we have mentioned before, our team is focused on driving AFFO and we are pleased to report a new all-time high, demonstrating the strength of our business model. Our Global Data Center Business had a strong Q1, with organic revenue growth of nearly 10%. We signed 6.4 megawatts of new and expansion leases, and our pipeline remains robust. Additionally, in light of the current environment and the strong start to Project Summit, we have identified additional opportunities to expand the program, and expect to be able to achieve higher levels of Adjusted EBITDA benefit than we initially expected."
Financial Performance Highlights for the First Quarter of 2020
| • | Total reported Revenues for the first quarter were $1.07 billion, compared with $1.05 billion in the first quarter of 2019. Excluding the impact of foreign exchange, total reported Revenues grew 3.2% compared to the prior year, reflecting solid growth trends in the Global Data Center and Global Records and Information Management segments, as well as benefits from revenue management. |
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| • | Income from Continuing Operations for the first quarter was $64.9 million, compared with $30.5 million in the first quarter of 2019. Income from Continuing Operations in the first quarter of 2020 included Restructuring Charges of $41.0 million associated with the implementation of Project Summit and an Intangible Impairment charge of $23.0 million related to the writedown of goodwill associated with the Fine Arts business. Income from Continuing Operations included $2.7 million of Significant Acquisition Costs in the first quarter of 2019. |
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| • | Adjusted EBITDA for the first quarter was $363.1 million, compared with $324.5 million in the first quarter of 2019. On a constant currency basis, Adjusted EBITDA increased by 13.7%, driven in part by lower overhead costs, benefits from Project Summit, and the flow through from revenue management. |
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| • | Reported EPS - Fully Diluted from Continuing Operations for the first quarter was $0.22, compared with $0.10 in the first quarter of 2019. |
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| • | Adjusted EPS for the first quarter was $0.27, compared with $0.17 in the first quarter of 2019. |
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| • | Net Income for the first quarter was $64.9 million compared with $30.5 million in the first quarter of 2019. Net Income in the first quarter of 2020 included the aforementioned Restructuring Charges related to Project Summit and the Intangible Impairment charge, as well as Foreign Currency Transaction Gains of $37.4 million. |
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| • | FFO (Normalized) per share was $0.59 for the first quarter, compared with $0.48 in the first quarter of 2019, or an increase of 22.9%. |
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| • | AFFO was $231.2 million for the first quarter, representing the highest quarterly level, compared with $193.4 million in the first quarter of 2019, an increase of 19.6%. |
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COVID-19 Response Update
Meaney continued, “Whilst we are fortunate that Iron Mountain is considered an essential service in many locations and sectors where we operate, we have seen a slowdown in our service business driven by the numerous country and local shutdowns, and the substantial increase in remote working policies across organizations. As such, we have taken a number of steps to help Iron Mountain withstand the crisis, reduce operating expenses and create financial flexibility.”
Business Operations Update
Since the beginning of the crisis, Iron Mountain has taken decisive actions to protect the health and safety of its employees, provide essential and innovative solutions to customers and ensure overall business continuity, including:
| • | Implemented heightened safety and cleaning procedures to help keep employees safe and healthy as they continue to service the more than 96% of Global Records and Information Management facilities that have remained open at varying levels of operations; |
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| • | Providing customers with storage and distribution of PPE and other critical healthcare supplies; and |
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| • | Offering new and innovative solutions around document scanning and application of artificial intelligence through Iron Mountain’s InSight platform to help enable customers’ home-based workforces. |
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Cost Containment and Financial Management Update
Iron Mountain has also taken actions to maintain financial and strategic flexibility, including:
| • | Terminating nearly all temporary and contract workers; |
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| • | Introducing furloughs, mandatory vacation or sick time off, and other temporary compensation reduction measures for approximately one-third of its global workforce to align with near-term activity levels; |
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| • | Deferring certain previously planned non-essential capital investments and implementing a temporary freeze in M&A spend. |
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Meaney concluded, “Decisions that impact our employees are never taken lightly and we have set up numerous resources to support impacted employees during this unprecedented time. As we look ahead, we are focused on managing the health of the business to ensure we can continue providing a premier experience to our customers. I am especially proud of all of our teams that have come together to address the unique challenges presented by the pandemic.”
Liquidity Update
Iron Mountain is operating from a strong liquidity and cash position. As of the end of the first quarter, the Company had cash on hand of $153 million and $1.1 billion available under its revolving credit facility, resulting in more than $1.2 billion in liquidity.
Project Summit Update
Iron Mountain has identified additional opportunities to accelerate strategies to streamline its business and operations, and has broadened the scope and size of Project Summit. The program is now expected to generate $375 million of Adjusted EBITDA benefits exiting 2021. This represents a meaningful increase from the prior expectation of $200 million. The total program is expected to cost approximately $450 million to implement, up from the prior expectation of $240 million.
Dividend
On May 5, 2020, Iron Mountain's board of directors declared a quarterly cash dividend of $0.6185 per share for the second quarter. The second-quarter 2020 dividend is payable on July 2, 2020, for shareholders of record on June 15, 2020.
Guidance
In light of the uncertain operating environment, Iron Mountain has withdrawn its previously provided 2020 guidance, including for Revenue, Adjusted EBITDA, Adjusted EPS, and AFFO.
About Iron Mountain
Iron Mountain Incorporated (NYSE: IRM), founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, and with a real estate network of more than 90 million square feet across more than 1,480 facilities in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include secure records storage, information management, digital transformation, secure destruction, as well as data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a more digital way of working. Visit www.ironmountain.com for more information.
| Investor Relations Contacts: | |
|---|---|
| Greer Aviv | Nathan McCurren |
| Senior Vice President, Investor Relations | Director, Investor Relations |
| Greer.Aviv@ironmountain.com | Nathan.McCurren@ironmountain.com |
Forward Looking Statements
Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995: This release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other securities laws and is subject to the safe-harbor created by such Act. Forward-looking statements include, but are not, limited to statements concerning our operations, economic performance, financial condition, goals, beliefs, future growth strategies, plans and current expectations, such as outlook for 2020, statements about: the expected impact of COVID-19 on our operations and financial conditions; the expected benefits, costs and actions related to Project Summit; planned 2020 capital expenditures, M&A and other investments; leverage; our dividend policy, and longer term capital allocation goals, and other goals. When we use words such as "believes," "expects," "anticipates," "estimates" or similar expressions, we are making forward-looking statements. Although we believe that our forward looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations.
These forward-looking statements are subject to various known and unknown risks, uncertainties and other factors. Important factors that could cause actual results to differ from expectations include the impact of COVID-19 on our operations, including: a decrease in revenue, particularly from our service operations as we and our customers have restricted movement and personal interaction to limit the spread of the virus and comply with regulations; risks to our business operations as a result of many employees working from home; a decrease is cash collections; our ability to meet our cash needs, raise capital and execute on our growth strategy; as well as our ability to meet our leverage and other covenants in our debt documents. Other risk factors include (i) our ability to remain qualified for taxation as a real estate investment trust for U.S. federal income tax purposes; (ii) the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; (iii) changes in customer preferences and demand for our storage and information management services; (iv) the cost and our ability to comply with laws, regulations and customer demands relating to data security and privacy issues, as well as fire and safety standards; (v) our ability or inability to execute our strategic growth plan, expand internationally, complete acquisitions on satisfactory terms, and to integrate acquired companies efficiently; (vi) changes in the amount of our growth and recurring capital expenditures and our ability to raise capital and invest according to plan; (vii) the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers' information or our internal records or IT systems and the impact of such incidents on our reputation and ability to compete; (viii) our ability to execute on Project Summit and the potential impacts of Project Summit on our ability to retain and recruit employees and execute on our strategy (ix) changes in the price for our storage and information management services relative to the cost of providing such storage and information management services; (x) changes in the political and economic environments in the countries in which our international subsidiaries operate and changes in the global political climate; (xi) the impact of executing on our growth strategy through joint ventures; (xii) our ability to comply with our existing debt obligations and restrictions in our debt instruments or to obtain additional financing to meet our working capital needs; (xiii) the impact of service interruptions or equipment damage and the cost of power on our data center operations; (xiv) changes in the cost of our debt; (xv) the impact of alternative, more attractive investments on dividends; (xvi) the cost or potential liabilities associated with real estate necessary for our business; (xvii) the performance of business partners upon whom we depend for technical assistance or management expertise; (xiii) other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated; and (xix) other risks described more fully in our filings with the Securities and Exchange Commission, including under the caption “Risk Factors” in our periodic reports or incorporated therein. You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
Reconciliation of Non-GAAP Measures:
Throughout this release, Iron Mountain discusses (1) Adjusted EBITDA, (2) Adjusted Earnings per Share (“Adjusted EPS”), (3) Funds from Operations (“FFO Nareit”), (4) FFO (Normalized) and (5) Adjusted Funds from Operations (“AFFO”). These measures do not conform to accounting principles generally accepted in the United States (“GAAP”). These non-GAAP measures are supplemental metrics designed to enhance our disclosure and to provide additional information that we believe to be important for investors to consider in addition to, but not as a substitute for, other measures of financial performance reported in accordance with GAAP, such as operating income, income (loss) from continuing operations, net income (loss) attributable to Iron Mountain Incorporated or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). The reconciliation of these measures to the appropriate GAAP measure, as required by Regulation G under the Securities Exchange Act of 1934, as amended, and their definitions are included later in this release.
Consolidated Balance Sheets
(Unaudited; dollars in thousands)
| 3/31/2020 | 12/31/2019 | |||||
|---|---|---|---|---|---|---|
| ASSETS | ||||||
| Current Assets: | ||||||
| Cash and Cash Equivalents | $ | 152,684 | $ | 193,555 | ||
| Accounts Receivable, Net | 831,507 | 850,701 | ||||
| Other Current Assets | 214,865 | 192,083 | ||||
| Total Current Assets | $ | 1,199,056 | $ | 1,236,339 | ||
| Property, Plant and Equipment: | ||||||
| Property, Plant and Equipment | $ | 7,950,140 | $ | 8,048,906 | ||
| Less: Accumulated Depreciation | (3,429,048 | ) | (3,425,869 | ) | ||
| Property, Plant and Equipment, Net | $ | 4,521,092 | $ | 4,623,037 | ||
| Other Assets, Net: | ||||||
| Goodwill | $ | 4,372,503 | $ | 4,485,209 | ||
| Customer Relationships, Customer Inducements and Data Center Lease-Based Intangibles | 1,363,943 | 1,393,183 | ||||
| Operating Lease Right-of-use Assets | 1,906,678 | 1,869,101 | ||||
| Other | 203,064 | 209,947 | ||||
| Total Other Assets, Net | $ | 7,846,188 | $ | 7,957,440 | ||
| Total Assets | $ | 13,566,336 | $ | 13,816,816 | ||
| LIABILITIES AND EQUITY | ||||||
| Current Liabilities: | ||||||
| Current Portion of Long-term Debt | $ | 127,557 | $ | 389,013 | ||
| Accounts Payable | 321,160 | 324,708 | ||||
| Accrued Expenses and Other Current Liabilities | 872,147 | 961,752 | ||||
| Deferred Revenue | 260,399 | 274,036 | ||||
| Total Current Liabilities | $ | 1,581,263 | $ | 1,949,509 | ||
| Long-term Debt, Net of Current Portion | 8,708,017 | 8,275,566 | ||||
| Long-term Operating Lease Liabilities | 1,760,478 | 1,728,686 | ||||
| Other Long-term Liabilities (1) | 392,737 | 398,828 | ||||
| Total Long-term Liabilities | $ | 10,861,232 | $ | 10,403,080 | ||
| Total Liabilities | $ | 12,442,495 | $ | 12,352,589 | ||
| Equity | ||||||
| Total Stockholders' Equity | $ | 1,123,675 | $ | 1,463,962 | ||
| Noncontrolling Interests | 166 | 265 | ||||
| Total Equity | $ | 1,123,841 | $ | 1,464,227 | ||
| Total Liabilities and Equity | $ | 13,566,336 | $ | 13,816,816 |
(1) Includes redeemable noncontrolling interests of $62.2M and $67.7M as of March 31, 2020 and December 31, 2019, respectively.
Consolidated Statements of Operations
(Unaudited; dollars in thousands, except per-share data)
| Q1 2020 | Q1 2019 | % Change | ||||
|---|---|---|---|---|---|---|
| Revenues: | ||||||
| Storage Rental | $ | 683,547 | $ | 662,974 | 3.1 | % |
| Service | 385,184 | 390,889 | (1.5 | )% | ||
| Total Revenues | $ | 1,068,731 | $ | 1,053,863 | 1.4 | % |
| Operating Expenses: | ||||||
| Cost of Sales (excluding Depreciation and Amortization) | $ | 466,921 | $ | 460,646 | 1.4 | % |
| Selling, General and Administrative | 238,733 | 268,711 | (11.2 | )% | ||
| Depreciation and Amortization | 162,584 | 162,483 | 0.1 | % | ||
| Significant Acquisition Costs | — | 2,746 | n/a | |||
| Restructuring Charges | 41,046 | — | n/a | |||
| Intangible Impairments | 23,000 | — | n/a | |||
| (Gain) Loss on Disposal/Write-Down of PP&E, Net | (1,055) | 602 | n/a | |||
| Total Operating Expenses | $ | 931,229 | $ | 895,188 | 4.0 | % |
| Operating Income (Loss) | $ | 137,502 | $ | 158,675 | (13.3 | )% |
| Interest Expense, Net | 105,649 | 102,436 | 3.1 | % | ||
| Foreign Currency Transaction (Gain) / Loss | (37,399) | 17,697 | n/a | |||
| Other (Income) Expense, Net | (5,327) | (2,487) | n/a | |||
| Income (Loss) before Provision (Benefit) for Income Taxes | $ | 74,579 | $ | 41,029 | 81.8 | % |
| Provision (Benefit) for Income Taxes | 9,687 | 10,553 | (8.2 | )% | ||
| Income (Loss) from Continuing Operations | $ | 64,892 | $ | 30,476 | 112.9 | % |
| (Loss) Income from Discontinued Operations, Net of Tax | — | (24) | n/a | |||
| Net Income (Loss) | $ | 64,892 | $ | 30,452 | 113.1 | % |
| Less: Net Income (Loss) Attributable to Noncontrolling Interests | 917 | 891 | 2.9 | % | ||
| Net Income (Loss) Attributable to Iron Mountain Incorporated | $ | 63,975 | $ | 29,561 | 116.4 | % |
| Earnings (Losses) per Share - Basic: | ||||||
| Income (Loss) from Continuing Operations | $ | 0.22 | $ | 0.10 | 120.0 | % |
| Total (Loss) Income from Discontinued Operations | — | — | n/a | |||
| Net Income (Loss) Attributable to Iron Mountain Incorporated | $ | 0.22 | $ | 0.10 | 120.0 | % |
| Earnings (Losses) per Share - Diluted: | ||||||
| Income (Loss) from Continuing Operations | $ | 0.22 | $ | 0.10 | 120.0 | % |
| Total (Loss) Income from Discontinued Operations | — | — | n/a | |||
| Net Income (Loss) Attributable to Iron Mountain Incorporated | $ | 0.22 | $ | 0.10 | 120.0 | % |
| Weighted Average Common Shares Outstanding - Basic | 287,840 | 286,528 | 0.5 | % | ||
| Weighted Average Common Shares Outstanding - Diluted | 288,359 | 287,492 | 0.3 | % |
Reconciliation of Income from Continuing Operations to Adjusted EBITDA
(Dollars in thousands)
| Q1 2020 | Q1 2019 | % Change | ||||
|---|---|---|---|---|---|---|
| Income from Continuing Operations | $ | 64,892 | $ | 30,476 | 112.9 | % |
| Add / (Deduct): | ||||||
| Intangible Impairments | 23,000 | — | n/a | |||
| Provision (Benefit) for Income Taxes | 9,687 | 10,553 | (8.2 | )% | ||
| Foreign Currency Transaction (Gain) / Loss | (37,399) | 17,697 | n/a | |||
| Other (Income) Expense, Net | (5,327) | (2,487) | n/a | |||
| Interest Expense, Net | 105,649 | 102,436 | 3.1 | % | ||
| (Gain) Loss on Disposal/Write-Down of PP&E, Net | (1,055) | 602 | n/a | |||
| Depreciation and Amortization | 162,584 | 162,483 | 0.1 | % | ||
| Significant Acquisition Costs | — | 2,746 | n/a | |||
| Restructuring Charges | 41,046 | — | n/a | |||
| Adjusted EBITDA | $ | 363,077 | $ | 324,506 | 11.9 | % |
Adjusted EBITDA
Adjusted EBITDA is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization, and also excludes certain items that we believe are not indicative of our core operating results, specifically: (i) (gain) loss on disposal/write-down of property, plant and equipment (including real estate), net; (ii) intangible impairments; (iii) other (income) expense, net (which includes foreign currency transaction (gains) losses, net); (iv) Significant Acquisition Costs; and (v) Restructuring Charges. Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by total revenues. We use multiples of current or projected Adjusted EBITDA in conjunction with our discounted cash flow models to determine our estimated overall enterprise valuation and to evaluate acquisition targets. We believe Adjusted EBITDA and Adjusted EBITDA Margin provide our current and potential investors with relevant and useful information regarding our ability to generate cash flow to support business investment. These measures are an integral part of the internal reporting system we use to assess and evaluate the operating performance of our business.
Adjusted EBITDA excludes both interest expense, net and the provision (benefit) for income taxes. These expenses are associated with our capitalization and tax structures, which we do not consider when evaluating the operating profitability of our core operations. Finally, Adjusted EBITDA does not include depreciation and amortization expenses, in order to eliminate the impact of capital investments, which we evaluate by comparing capital expenditures to incremental revenue generated and as a percentage of total revenues. Adjusted EBITDA and Adjusted EBITDA Margin should be considered in addition to, but not as a substitute for, other measures of financial performance reported in accordance with GAAP, such as operating income, income (loss) from continuing operations, net income (loss) or cash flows from operating activities from continuing operations (as determined in accordance with GAAP).
Reconciliation of Reported Earnings per Share to Adjusted Earnings per Share
| Q1 2020 | Q1 2019 | % Change | |||||
|---|---|---|---|---|---|---|---|
| Reported EPS - Fully Diluted from Continuing Operations | $ | 0.22 | $ | 0.10 | 120.0 | % | |
| Add / (Deduct): | |||||||
| Intangible Impairments | 0.08 | — | |||||
| Other (Income) Expense, Net | (0.150) | 0.05 | |||||
| Significant Acquisition Costs | — | 0.01 | |||||
| Restructuring Charges | 0.14 | — | |||||
| Tax Impact of Reconciling Items and Discrete Tax Items (1) | (0.02 | ) | — | ||||
| Adjusted EPS - Fully Diluted from Continuing Operations | $ | 0.27 | $ | 0.17 | 58.8 | % |
(1) The difference between our effective tax rates and our structural tax rate (or adjusted effective tax rates) for the three months ended March 31, 2020 and 2019, respectively, is primarily due to (i) the reconciling items above, which impact our reported income (loss) from continuing operations before provision (benefit) for income taxes but have an insignificant impact on our reported provision (benefit) for income taxes and (ii) other discrete tax items. Our structural tax rate for purposes of the calculation of Adjusted EPS for the three months ended March 31, 2020 and 2019 was 17.1% and 18.9%, respectively. The Tax Impact of Reconciling Items and Discrete Tax Items is calculated using the current quarter’s estimate of the annual structural tax rate for the full year. This may result in the current period adjustment plus prior reported quarterly adjustments to not sum to the full year adjustment.
Adjusted Earnings Per Share, or Adjusted EPS
Adjusted EPS is defined as reported earnings per share fully diluted from continuing operations excluding: (i) (gain) loss on disposal/write-down of property, plant and equipment (including real estate), net; (ii) intangible impairments; (iii) other (income) expense, net (which includes foreign currency transaction (gains) losses, net); (iv) Significant Acquisition Costs; (v) Restructuring Charges; and (vi) the tax impact of reconciling items and discrete tax items. Adjusted EPS includes income (loss) attributable to noncontrolling interests. We do not believe these excluded items to be indicative of our ongoing operating results, and they are not considered when we are forecasting our future results. We believe Adjusted EPS is of value to our current and potential investors when comparing our results from past, present and future periods.
Reconciliation of Net Income Attributable to IRM to FFO and AFFO
(Dollars in thousands, except per-share data)
| Q1 2020 | Q1 2019 | % Change | ||||
|---|---|---|---|---|---|---|
| Net Income | $ | 64,892 | $ | 30,452 | 113.1 | % |
| Add / (Deduct): | ||||||
| Real Estate Depreciation (1) | 76,587 | 73,079 | ||||
| Loss (Gain) on Sale of Real Estate, Net of Tax | (492) | — | ||||
| Data Center Lease-Based Intangible Asset Amortization (2) | 11,353 | 12,609 | ||||
| FFO (Nareit) | $ | 152,340 | $ | 116,140 | 31.2 | % |
| Add / (Deduct): | ||||||
| (Gain) Loss on Disposal/Write-Down of PP&E, Net | (244) | 602 | ||||
| Foreign Currency Transaction (Gain) / Loss | (37,399) | 17,697 | ||||
| Other (Income) Expense, Net | (5,327) | (2,487) | ||||
| Intangible Impairments | 23,000 | — | ||||
| Tax Impact of Reconciling Items and Discrete Tax Items (3) | (6,812) | (709) | ||||
| Loss (Income) from Discontinued Operations, Net of Tax | — | 24 | ||||
| Real Estate Financing Lease Depreciation | 3,163 | 3,504 | ||||
| Significant Acquisition Costs | — | 2,746 | ||||
| Restructuring Charges | 41,046 | — | ||||
| FFO (Normalized) | $ | 169,767 | $ | 137,517 | 23.5 | % |
| Per Share Amounts (Fully Diluted Shares) | ||||||
| FFO (Nareit) | $ | 0.53 | $ | 0.40 | 32.5 | % |
| FFO (Normalized) | $ | 0.59 | $ | 0.48 | 22.9 | % |
| Weighted Average Common Shares Outstanding - Basic | 287,840 | 286,528 | 0.5 | % | ||
| Weighted Average Common Shares Outstanding - Diluted | 288,359 | 287,492 | 0.3 | % |
(1) Includes depreciation expense related to owned real estate assets (land improvements, buildings, building improvements, leasehold improvements and racking), excluding depreciation related to financing leases.
(2) Includes amortization expense for Data Center In-Place Lease Intangible Assets and Data Center Tenant Relationship Intangible Assets.
(3) Represents the tax impact of (i) the reconciling items above, which impact our reported income (loss) from continuing operations before provision (benefit) for income taxes but have an insignificant impact on our reported provision (benefit) from income taxes and (ii) other discrete tax items.
Funds From Operations, or FFO (Nareit), and FFO (Normalized)
Funds from operations (“FFO”) is defined by the National Association of Real Estate Investment Trusts ("Nareit") and us as net income (loss) excluding depreciation on real estate assets, gains on sale of real estate, net of tax and amortization of data center leased-based intangibles ("FFO (Nareit)"). FFO (Nareit) does not give effect to real estate depreciation because these amounts are computed, under GAAP, to allocate the cost of a property over its useful life. Because values for well-maintained real estate assets have historically increased or decreased based upon prevailing market conditions, we believe that FFO (Nareit) provides investors with a clearer view of our operating performance. Our most directly comparable GAAP measure to FFO (Nareit) is net income (loss). Although Nareit has published a definition of FFO, modifications to FFO (Nareit) are common among REITs as companies seek to provide financial measures that most meaningfully reflect their particular business. Our definition of FFO (Normalized) excludes certain items included in FFO (Nareit) that we believe are not indicative of our core operating results, specifically: (i) (gain) loss on disposal/write-down of property, plant and equipment (excluding real estate), net; (ii) intangible impairments; (iii) other expense (income), net (which includes foreign currency transaction (gains) losses, net); (iv) real estate financing lease depreciation; (v) Significant Acquisition Costs; (vi) Restructuring Charges; (vii) the tax impact of reconciling items and discrete tax items; (viii) loss (income) from discontinued operations, net of tax; and (ix) loss (gain) on sale of discontinued operations, net of tax.
FFO (Normalized) per share
FFO (Normalized) divided by weighted average fully-diluted shares outstanding.
Reconciliation of Net Income Attributable to IRM to FFO and AFFO (continued)
(Dollars in thousands)
| Q1 2020 | Q1 2019 | % Change | |||||
|---|---|---|---|---|---|---|---|
| FFO (Normalized) | $ | 169,767 | $ | 137,517 | 23.5 | % | |
| Add / (Deduct): | |||||||
| Non-Real Estate Depreciation | 33,949 | 38,028 | |||||
| Amortization Expense (1) | 31,907 | 31,317 | |||||
| Amortization of Deferred Financing Costs | 4,513 | 4,108 | |||||
| Revenue Reduction Associated with Amortization of Permanent Withdrawal Fees and Above - and Below-Market Leases | 2,683 | 3,645 | |||||
| Non-Cash Rent Expense (Income) | 2,545 | (617 | ) | ||||
| Stock-based Compensation Expense | 5,086 | 8,519 | |||||
| Reconciliation to Normalized Cash Taxes | 2,176 | (3,879) | |||||
| Less: | |||||||
| Non-Real Estate Growth Investment | 8,378 | 9,406 | |||||
| Real Estate, Data Center and Non-Real Estate Recurring CapEx | 13,004 | 15,833 | |||||
| AFFO | $ | 231,244 | $ | 193,399 | 19.6 | % |
(1) Includes Customer Relationship Value, intake costs, acquisition of customer relationships, and other intangibles. Excludes amortization of capitalized commissions of $5.6M and $3.9M in Q1 2020 and Q1 2019, respectively.
Adjusted Funds From Operations, or AFFO
AFFO is defined as FFO (Normalized) excluding non-cash rent expense or income plus depreciation on non-real estate assets, amortization expense associated with customer relationship value (CRV), intake costs, acquisitions of customer relationships and other intangibles, and excluding amortization expense associated with capitalized internal commissions, amortization of deferred financing costs, revenue reduction associated with amortization of permanent withdrawal fees and above-and below-market data center leases, stock-based compensation expense and the impact of reconciling to normalized cash taxes, less recurring capital expenditures and non-real estate growth investments (on a cash basis), excluding Significant Acquisition Capital Expenditures. We believe AFFO is a useful measure in determining our ability to generate excess cash that may be used for reinvestment in the business, discretionary deployment in investments such as real estate or acquisition opportunities, returning capital to our stockholders and voluntary prepayments of indebtedness. Additionally AFFO is reconciled to cash flow from operations to adjust for real estate and REIT tax adjustments, Significant Acquisition Costs, Restructuring Charges, and other non-cash expenses. AFFO does not include adjustments for customer inducements, acquisition of customer relationships and investment in innovation as we consider these expenditures to be growth related.
1
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Q1 2020 Earnings Call May 7, 2020
Forward Looking Statements 2 Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995: This release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other securities laws and is subject to the safe-harbor created by such Act. Forward-looking statements include, but are not, limited to statements concerning our operations, economic performance, financial condition, goals, beliefs, future growth strategies, plans and current expectations, such as outlook for 2020, statements about: the expected impact of COVID-19 on our operations and financial conditions; the expected benefits, costs and actions related to Project Summit; planned 2020 capital expenditures, M&A and other investments; leverage; our dividend policy, and longer term capital allocation goals, and other goals. When we use words such as "believes," "expects," "anticipates," "estimates" or similar expressions, we are making forward-looking statements. Although we believe that our forward looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. These forward-looking statements are subject to various known and unknown risks, uncertainties and other factors. Important factors that could cause actual results to differ from expectations include the impact of COVID-19 on our operations, including: a decrease in revenue, particularly from our service operations as we and our customers have restricted movement and personal interaction to limit the spread of the virus and comply with regulations; risks to our business operations as a result of many employees working from home; a decrease is cash collections; our ability to meet our cash needs, raise capital and execute on our growth strategy; as well as our ability to meet our leverage and other covenants in our debt documents. Other risk factors include (i) our ability to remain qualified for taxation as a real estate investment trust for U.S. federal income tax purposes; (ii) the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; (iii) changes in customer preferences and demand for our storage and information management services; (iv) the cost and our ability to comply with laws, regulations and customer demands relating to data security and privacy issues, as well as fire and safety standards; (v) our ability or inability to execute our strategic growth plan, expand internationally, complete acquisitions on satisfactory terms, and to integrate acquired companies efficiently; (vi) changes in the amount of our growth and recurring capital expenditures and our ability to raise capital and invest according to plan; (vii) the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers' information or our internal records or IT systems and the impact of such incidents on our reputation and ability to compete; (viii) our ability to execute on Project Summit and the potential impacts of Project Summit on our ability to retain and recruit employees and execute on our strategy (ix) changes in the price for our storage and information management services relative to the cost of providing such storage and information management services; (x) changes in the political and economic environments in the countries in which our international subsidiaries operate and changes in the global political climate; (xi) the impact of executing on our growth strategy through joint ventures; (xii) our ability to comply with our existing debt obligations and restrictions in our debt instruments or to obtain additional financing to meet our working capital needs; (xiii) the impact of service interruptions or equipment damage and the cost of power on our data center operations; (xiv) changes in the cost of our debt; (xv) the impact of alternative, more attractive investments on dividends; (xvi) the cost or potential liabilities associated with real estate necessary for our business; (xvii) the performance of business partners upon whom we depend for technical assistance or management expertise; (xiii) other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated; and (xix) other risks described more fully in our filings with the Securities and Exchange Commission, including under the caption “Risk Factors” in our periodic reports or incorporated therein. You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. "Reconciliation of Non-GAAP Measures: Throughout this presentation, Iron Mountain will discuss (1) Adjusted EBITDA, (2) Adjusted Earnings per Share (“Adjusted EPS”), (3) Funds from Operations (“FFO Nareit”), (4) FFO (Normalized) and (5) Adjusted Funds from Operations (“AFFO”). These measures do not conform to accounting principles generally accepted in the United States (“GAAP”). These non-GAAP measures are supplemental metrics designed to enhance our disclosure and to provide additional information that we believe to be important for investors to consider in addition to, but not as a substitute for, other measures of financial performance reported in accordance with GAAP, such as operating income, income (loss) from continuing operations, net income (loss) attributable to Iron Mountain Incorporated or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). The reconciliation of these measures to the appropriate GAAP measure, as required by Regulation G under the Securities Exchange Act of 1934, as amended, and their definitions are included in the Supplemental Reporting Information.
Thank you to our Mountaineers! 3
Iron Mountain Response to COVID-19 4 ■ Focused on the SAFETY and SECURITY of our Mountaineers, their families and our customers ○ Facility shutdowns or limited operations where necessary; corporate employees working from home ○ Following CDC, WHO and local government guidelines to protect employee health ○ Implemented heightened safety and cleaning procedures ■ Continuing to serve our CUSTOMERS, many of which are considered essential businesses as over 90% of our Global Records and Information Management facilities have remained open at varying levels of service ○ Providing new and innovative customer solutions around storage and distribution, document scanning and the application of artificial intelligence through the InSight platform, assisting customers with remote workforces ■ To align with near-term activity levels, we have taken the following EMPLOYEE actions ○ Terminating nearly all temporary and contract workers ○ Introducing furloughs, mandatory vacation or sick time off, and other temporary compensation reduction measures for approximately one-third of global workforce ○ Supporting impacted employees by continuing to provide benefits and sponsoring the employee portion of healthcare, helping employees utilize government programs available to those individuals unemployed or furloughed, assisting with outplacement support, and actively assisting employees through our employee funded relief fund
COVID-19 Pandemic Impact Varies by Business 5 and Product Line Product Commentary on Recent Trends Records Management ■ More than 96% of facilities globally have remained open at varying levels of operations ■ Over 97% of annual storage rental revenue normally driven by volume that was inbounded in Storage prior years; in April the number of new boxes inbounded y/y declined, but it represented less than a 50 bps impact to global Records Management volume Service ■ Retrieval and refile activity in April 45%-50% lower y/y Data Management ■ April activity ~30% lower y/y as shutdowns and WFH have slowed service ■ April activity was in-line with prior year, but lower relative to Q1 as BAU operations are Digital Solutions impacted by slowdown ■ Strong demand for incremental services to digitize and access digital information ■ Shred pickup activity in April 25%-30% lower y/y as pickups have been limited Secure Destruction ■ Tonnage volume in April has declined in-line with Shred pickup service activity ■ Strong demand for connectivity and interconnection bolstering demand in both colocation Data Center space and with hyperscale players ■ Fine Arts facilities considered non-essential, so sharp declines in April activity Adjacent Businesses ■ Entertainment Services seeing strong demand as production houses are more active with archived content Note: COVID-19 Impact has been assessed based on April 2020 service activity levels.
How We Are Serving Our Customers Today 6 Iron Mountain Image on Demand Secure Business Storage & Logistics InSight Essentials Digital Service supporting the needs of remote Store and quickly deploy the protective Capture, store and access your content in a workforces and enabling access to important equipment and medical supplies customers secure cloud repository. information need to protect staff and patients A government labor department maintaining critical Benefits: A national healthcare provider struggling with paper-based processes while enabling a surge in need for medical supplies and supply home-based workforce ➔ This service provides safe, contactless chain challenges digital delivery. Customer needs: ➔ Enhances the chain of custody security Customer needs: ➔ Enable home-based workers to process and provides a quick 24-hour ➔ Distribute critical PPE to 32,000 high volumes of unemployment claim turnaround online delivery. employees at 750+ sites in 36 US records, as quickly as possible ➔ Enables customers to be more effective states. ➔ Store physical records offsite until they by sharing information with those who ➔ A secure location to prep PPE kits need to be destroyed. need it while ensuring that information without taking up valuable space security and privacy are maintained needed for patients at facilities. Our Solution: InSight Essential. Receive and scan claim exceptions and serve up the images on Our Solution: Secure Business Storage & InSight application to over 800 named users. Store Logistics. Inbound and store pallets from the records until they need to be destroyed, then multiple suppliers, prepare PPE kits made up shred. of 12-15 items, and distribute to healthcare sites. Speaking to multiple US states about similar solutions for unemployment and Medicare claims. Also storing pallets for other medical and retail customers.
Q1 Performance 7 Strong financial execution • Revenue grew 3.2% Y/Y, ex FX, driven by Global Data Center, Global RIM, and revenue management • Adjusted EBITDA, ex FX, increased almost 14% Y/Y; margin expanded 320 bps • AFFO and Adjusted EPS grew 20% and 59% Y/Y, respectively Core storage business remains durable • Continue to benefit from deep and long-lasting customer relationships • Global organic storage revenue growth of 3.0% supported by strong revenue management contribution • Global organic volume flat Q/Q; Adjacent Businesses and Consumer growth of 8% and 5%, respectively Data Center leasing accelerated • 6.4 megawatts of new and expansion leases executed in Q1 as compared to full-year plan of 15-20 megawatts • Strong organic revenue growth of 9.9% • Continue to receive significant engagement and RFPs for both hyperscale, corporate and government requirements.
Durable Global Storage Portfolio 8 Note: Business acquisitions volume acquired during the quarter included in total volume; Q1 2020 includes ~18 million cubic feet from the acquisition of OSG Records Management.
Data Center Leasing Accelerated 9 • 6MW of new and expansion leases signed in Q1 Rendering of Frankfurt Data Center (FRA-1) • Signed 14 new logos, including a leading hyperscale enterprise software provider • Continue to maintain good momentum with our enterprise customers. • Current commercial activity supports strong and building pipeline • Commenced construction on multiple new development projects • Amsterdam, London, Singapore, Northern Virginia, New Jersey
Project Summit – Expected Financial Impact 10 Previous Outlook Current Outlook - Total Program: Annual Adjusted EBITDA - Total Program: Annual Adjusted EBITDA benefits of $200M exiting 2021 benefits of $375M exiting 2021 Financial - 2020: Adjusted EBITDA benefit of $80M - 2020: Adjusted EBITDA benefit of $150M Benefit - $50M annualized benefit - Q1: $25M benefit realized in Q1 - $30M benefit from actions taken in-year - Total Program: ~$240M by end of 2021 - Total Program: ~$450M by end of 2021 Total Charges - 2019: ~$50M - 2019: ~$50M to Implement - 2020: ~$130 - 2020: ~$240M ○ Q1: ~$41M
Q1 Financial Performance 11 Constant Organic In millions, except per-share data Q1-20 Q1-19 Y/Y % Currency Y/Y% Growth(1) Revenue $1,069 $1,054 1.4% 3.2% 1.0% Storage $684 $663 3.1% 4.9% 3.0% Service $385 $391 -1.5% 0.3% -2.3% Gross Profit $602 $593 1.4% 3.0% Gross Profit Margin 56.3% 56.3% -- SG&A Expenses $239 $269 -11.2% -9.8% Income from Continuing Operations $65 $30 112.9% Adjusted EBITDA(2) $363 $325 11.9% 13.7% Adjusted EBITDA Margin 34.0% 30.8% 320 bps Net Income $65 $30 113.1% Adjusted EPS(2) $0.27 $0.17 58.8% AFFO(2) $231 $193 19.6% Dividend/Share $0.62 $0.61 1.2% Fully Diluted Shares Outstanding 288 287 0.3% (1) Constant currency excluding impact from business acquisitions and divestitures (2) Reconciliation for Adjusted EBITDA, Adjusted EPS and AFFO to their respective GAAP measures can be found in the Supplemental Financial Information on Pages 12 and 14, respectively
12 Q1 Segment Revenue and Margin Trends Revenue ($M) / Adj. EBITDA Adj. EBITDA ($M) / Segment Organic Margin % / Commentary Growth Y/Y % Growth Y/Y % +/- Y/Y ■ Organic growth driven by volume in faster $956 $392 41.0% growing markets and revenue management Global RIM ■ Margin expansion driven by revenue 0.6% 7% +230 bps management flow through and the initial benefits of Project Summit ■ Organic growth driven by strong leasing and low $67 $31 45.9% churn Data Center 9.9% 19% +360 bps ■ Margin expansion consistent with our long-term goal of continuing to improve margin ■ Revenue decline reflects lower service activity Corporate $45 -$60 levels in Adjacent Businesses N/A and Other -2.2% 11% ■ Improved Adjusted EBITDA reflecting benefits form Project Summit Note: Full segment operating performance can be found on Page 9 of the Supplemental Financial Information.
Balance Sheet Remains Well Positioned 13 Balance Sheet Highlights as of Strong Liquidity and Cash Position Net Lease Adjusted Leverage 3/31/20 • $150 million cash • ~78% Fixed Rate Debt balance as of 4/30/20 • 4.5% weighted average • ~$1 billion remaining interest rate capacity on revolving • 5.6 years weighted line of credit as of average maturity 4/30/20 • No significant • Access to incremental maturities on the liquidity through capital horizon markets ○ 2020 - no maturities ○ 2021 - $500 million ○ 2022 - $375 million Source: J.P. Morgan REIT Weekly U.S. Real Estate report April 3, 2020 and company reports
Framework for 2020 Outlook 14 Revenue Costs Cash Storage Volume Cost base CapEx • Expect negative net cube growth y/y • Temporary reductions of labor • Eliminating non-essential investment driven by constraints on inbounding expense and SG&A in-line with • Reduced investment by $110M (~20%) new volume service activity erosion • Additional investment of $75M for Service Activity ○ T&E reduction Frankfurt data center development • Planning for ~40% y/y decline in Q2, ○ Hiring freeze M&A and Acquisitions of Customer consistent with April activity trends ○ Furloughs, reduced work Relationships Revenue change hours • Reduced investment by ~$75M (33%) • FX expected to be ~$100M ○ Variable compensation Project Summit (2020) headwind • $350M+ on an annualized basis • Restructuring charges of ~$240M • Expect negative full-year revenue EBITDA Margin % growth, but magnitude is uncertain • Adjusted EBITDA benefit of $150M and contingent on the depth and • Expect to manage our cost Capital recycling duration of the COVID-19 pandemic structure to deliver EBITDA margin % flat to slightly up y/y • Proceeds of ~$100M
Capital Allocation Strategy Has Not Changed | 15 Adjusting 2020 for Current Environment Long-Term Priorities 2020 Focus on Capital Preservation • Sustainable dividend • Dividend maintenance • Long-term target leverage ratio of 4.5x – 5.5x • Manage leverage ratio with headroom from most restrictive • Reinvest in the business through growth debt covenant CapEx • Defer discretionary CapEx • Invest in accretive M&A • Defer incremental M&A • Capital recycling + alternative sources of • Maintain capital recycling + funding alternative sources of funding
Key Takeaways 16 Strong Q1 financial performance; core storage business remains durable Our recent transformation has positioned us to respond swiftly and maintain operations Cash generative business model with track record of balance sheet management Positioning Iron Mountain to emerge as a stronger company New revenue streams identified as part of COVID-19 response Expanded Project Summit
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Supplemental Financial Information First Quarter 2020 investors.ironmountain.com
Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995: Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995: This presentation contains certain forward- looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other securities laws and is subject to the safe-harbor created by such Act. Forward-looking statements include, but are not, limited to statements concerning our operations, economic performance, financial condition, goals, beliefs, future growth strategies, plans and current expectations, such as outlook for 2020, statements about: the expected impact of COVID-19 on our operations and financial conditions; the expected benefits, costs and actions related to Project Summit; planned 2020 capital expenditures, M&A and other investments; leverage; our dividend policy, and longer term capital allocation goals, and other goals. When we use words such as "believes," "expects," "anticipates," "estimates" or similar expressions, we are making forward-looking statements. Although we believe that our forward looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. These forward-looking statements are subject to various known and unknown risks, uncertainties and other factors. Important factors that could cause actual results to differ from expectations include the impact of COVID-19 on our operations, including: a decrease in revenue, particularly from our service operations as we and our customers have restricted movement and personal interaction to limit the spread of the virus and comply with regulations; risks to our business operations as a result of many employees working from home; a decrease is cash collections; our ability to meet our cash needs, raise capital and execute on our growth strategy; as well as our ability to meet our leverage and other covenants in our debt documents. Other risk factors include (i) our ability to remain qualified for taxation as a real estate investment trust for U.S. federal income tax purposes; (ii) the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; (iii) changes in customer preferences and demand for our storage and information management services; (iv) the cost and our ability to comply with laws, regulations and customer demands relating to data security and privacy issues, as well as fire and safety standards; (v) our ability or inability to execute our strategic growth plan, expand internationally, complete acquisitions on satisfactory terms, and to integrate acquired companies efficiently; (vi) changes in the amount of our growth and recurring capital expenditures and our ability to raise capital and invest according to plan; (vii) the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers' information or our internal records or IT systems and the impact of such incidents on our reputation and ability to compete; (viii) our ability to execute on Project Summit and the potential impacts of Project Summit on our ability to retain and recruit employees and execute on our strategy (ix) changes in the price for our storage and information management services relative to the cost of providing such storage and information management services; (x) changes in the political and economic environments in the countries in which our international subsidiaries operate and changes in the global political climate; (xi) the impact of executing on our growth strategy through joint ventures; (xii) our ability to comply with our existing debt obligations and restrictions in our debt instruments or to obtain additional financing to meet our working capital needs; (xiii) the impact of service interruptions or equipment damage and the cost of power on our data center operations; (xiv) changes in the cost of our debt; (xv) the impact of alternative, more attractive investments on dividends; (xvi) the cost or potential liabilities associated with real estate necessary for our business; (xvii) the performance of business partners upon whom we depend for technical assistance or management expertise; (xiii) other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated; and (xix) other risks described more fully in our filings with the Securities and Exchange Commission, including under the caption “Risk Factors” in our periodic reports or incorporated therein. You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. Reconciliation of Non-GAAP Measures: Throughout this presentation, Iron Mountain will discuss (1) Adjusted EBITDA, (2) Adjusted Earnings per Share (“Adjusted EPS”), (3) Funds from Operations (“FFO Nareit”), (4) FFO (Normalized) and (5) Adjusted Funds from Operations (“AFFO”). These measures do not conform to accounting principles generally accepted in the United States (“GAAP”). These non-GAAP measures are supplemental metrics designed to enhance our disclosure and to provide additional information that we believe to be important for investors to consider in addition to, but not as a substitute for, other measures of financial performance reported in accordance with GAAP, such as operating income, income (loss) from continuing operations, net income (loss) attributable to Iron Mountain Incorporated or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). The reconciliation of these measures to the appropriate GAAP measure, as required by Regulation G under the Securities Exchange Act of 1934, as amended, and their definitions are included later in this document (see Table of Contents). Investor Relations Contacts: Greer Aviv, 617-535-2887 Nathan McCurren, 617-535-2997 Senior Vice President, Investor Relations Director, Investor Relations greer.aviv@ironmountain.com nathan.mccurren@ironmountain.com investors.ironmountain.com 2
Table of Contents Section I - Company Profile 4 Section II - Financial Highlights and Outlook Financial and Operating Highlights 5 2020 Outlook 6 Organic Revenue Growth 7 Section III - Operational Metrics Worldwide Storage Volume 8 Quarterly and Year-to-Date Operating Performance 9 Section IV - Balance Sheets, Statements of Operations and Reconciliations Consolidated Balance Sheets 10 Consolidated Statements of Operations 11 Reconciliation of Income from Continuing Operations to Adjusted EBITDA & Reported Earnings per share to Adjusted Earnings per Share 12 Reconciliation of Net Income to FFO and AFFO 13 Reconciliation of Net Income to FFO and AFFO (Continued) 14 Reconciliation of Cash Flow from Operations to AFFO 15 Section V - Storage and Service Reconciliation Storage and Service Reconciliation 16 Storage Net Operating Income (NOI) and Service Business Detail 17 Section VI - Real Estate Metrics 18 Global Real Estate Portfolio and Lease Obligations Facility Lease Expirations Section VII - Data Center Customer and Portfolio Metrics Data Center Customer Lease Expiration and Leasing Activity Summary 19 Data Center Operating Portfolio and Development Activity 20 Section VIII - Capitalization and Debt Maturity Profile 22 Capitalization Debt Maturity Profile Section IX - Capital Expenditures and Acquisitions Capital Expenditures and Investments 23 Business and Customer Acquisitions 24 Section X - Appendix and Definitions 25 All figures except per share, megawatts (mw), kilowatts (kw), and facility counts in 000s unless noted All figures in reported dollars unless noted Figures may not foot due to rounding All figures for the quarter ended March 31, 2020 unless noted Unaudited investors.ironmountain.com 3
Section I - Company Profile Facts and Figures $4.3 Billion 225,000+ Annualized Revenue Customer Accounts 25,000+ ~1,480 Employees Facilities Worldwide 89 million+ ~720 million Pieces of Media Cubic Feet of Hardcopy Records Key Revenue Facts Diversification of Total Revenue and Gross Profit investors.ironmountain.com 4
Section II - Financial Highlights and Guidance Financial Highlights Q1 2020 Q4 2019 Q3 2019 Q2 2019 Q1 2019 Storage Rental Revenue $683,547 $675,507 $673,318 $669,288 $662,974 Service Revenue $385,184 $404,083 $388,906 $397,619 $390,889 Total Revenues $1,068,731 $1,079,590 $1,062,224 $1,066,907 $1,053,863 Income (Loss) from Continuing Operations $64,892 $37,104 $108,284 $92,347 $30,476 Adjusted EBITDA $363,077 $386,456 $375,701 $350,942 $324,506 Adjusted EBITDA Margin 34.0% 35.8% 35.4% 32.9% 30.8% Net Income (Loss) Attributable to Iron Mountain Incorporated $63,975 $37,700 $107,675 $92,441 $29,561 Reported EPS - fully Diluted from Continuing Operations $0.22 $0.13 $0.37 $0.32 $0.10 Adjusted EPS $0.27 $0.31 $0.32 $0.23 $0.17 FFO (Normalized) $169,767 $187,168 $178,141 $154,609 $137,517 FFO (Normalized) per Share $0.59 $0.65 $0.62 $0.54 $0.48 AFFO $231,244 $228,033 $225,270 $209,624 $193,399 Dividend per Share $0.62 $0.62 $0.61 $0.61 $0.61 Weighted Average Common Shares Outstanding - Diluted 288,359 288,082 287,691 287,481 287,492 Lease-Adjusted Leverage Ratio 5.6x 5.7x 5.8x 5.8x 5.8x Operating Highlights Q1 2020 Q4 2019 Q3 2019 Q2 2019 Q1 2019 Organic Storage Rental Revenue Growth 3.0 % 2.5 % 3.0 % 2.4 % 2.0% Organic Service Revenue Growth (2.3)% (0.7)% (3.0)% (2.0)% 1.8% Total Volume - Storage 722,634 704,218 706,162 706,014 704,717 Storage Facility Capacity Utilization 84.1 % 81.6 % 82.1 % 85.3 % 85.0% Records Management Retention Rate 93.5 % 93.6 % 93.5 % 93.6 % 93.4% Storage Revenue / Sq. Ft $7.61 $7.61 $7.58 $7.55 $7.55 Storage NOI / Sq. Ft $6.12 $6.21 $6.19 $6.15 $6.01 Data Center: Leasable Megawatts 120.6 120.3 117.6 107.8 105.3 Leased % - Stabilized 91.7 % 90.0 % 90.2 % 90.8 % 89.7% Leased % - Total 89.8 % 85.7 % 84.4 % 89.2 % 87.2% Kilowatts Leased - New/Expansion 6,394 1,726 7,959 3,199 4,003 Churn 0.5 % 1.5 % 2.4 % 0.7 % 5.1% Number of Facilities 14 14 14 13 13 Number of Markets 13 13 13 13 12 investors.ironmountain.com 5
Section II - Financial Highlights and Guidance 2020 Outlook ($ in millions) In light of the uncertain operating environment, Iron Mountain has withdrawn its previously provided 2020 guidance, including for Revenue, Adjusted EBITDA, Adjusted EPS, and AFFO. Previous 2020 Revised 2020 Outlook Outlook Structural tax rate 18% - 20% 17% - 18% Full-year weighted average shares outstanding ~288 ~288 Recurring CapEx and Non-Real Estate Growth Investments $140 - $160 $90 - $110 Real Estate Growth Investment and Innovation $150 - $175 $90 - $115 Business acquisitions ~$150 ~$130 Acquisitions of customer relationships and inducements ~$75 ~$20 Data Center development CapEx (1) ~$200 ~$275 Capital recycling proceeds ~$100 ~$100 Project Summit restructuring charge ~$130 ~$240 Project Summit Adjusted EBITDA benefit $80 $150 (1) Assumes funding of Frankfurt data center development without third-party capital in 2020. investors.ironmountain.com 6
Section II - Financial Highlights and Guidance Organic Revenue Growth Q1 2020 Reported Constant Currency Organic Growth (1) Revenue Mix Storage Rental 3.1% 4.9% 3.0% 64.0% Service (1.5)% 0.3% (2.3)% 36.0% Total Revenues 1.4% 3.2% 1.0% 100.0% (1) Constant Currency and excluding impact from business acquisitions and dispositions. investors.ironmountain.com 7
Section III - Operational Metrics Worldwide Storage Volume Worldwide Cubic Feet Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Records Management 687,050 689,273 691,321 696,108 696,359 696,078 693,828 711,589 Data Protection 742 735 753 733 760 772 786 799 Adjacent Businesses 4,468 4,474 5,537 5,392 5,644 5,507 5,508 5,938 Consumer and Other 399 435 451 2,485 3,251 3,805 4,096 4,308 Total Storage Volume 692,659 694,917 698,062 704,717 706,014 706,162 704,218 722,634 Business Acquisitions during the quarter (1) 1,690 2,617 2,462 4,248 587 202 514 18,389 (1) Business acquisitions volume acquired during the quarter included in total volume. investors.ironmountain.com 8
Section III - Operational Metrics First Quarter 2020 Constant Organic Q1 2020 Q1 2019 Reported Currency Growth (2) Global RIM Business Storage Rental $590,013 $575,773 2.5% 4.5% 2.1% Service 366,406 370,110 (1.0)% 0.9% (1.8)% Total Revenues $956,419 $945,883 1.1% 3.1% 0.6% Adjusted EBITDA & Margin $391,972 41.0% $365,836 38.7% Global Data Center Business Data Center Revenue (1) $67,357 $61,536 9.5% 9.9% 9.9% Adjusted EBITDA & Margin $30,895 45.9% $26,011 42.3% Corporate and Other Business Storage Rental $28,939 $27,483 5.3% 5.5% 8.1% Service 16,016 18,961 (15.5)% (14.8)% (17.1)% Total Revenues $44,955 $46,444 (3.2)% (2.8)% (2.2)% Adjusted EBITDA $(59,790) $(67,341) Total Consolidated Storage Rental $683,547 $662,974 3.1% 4.9% 3.0% Service 385,184 390,889 (1.5)% 0.3% (2.3)% Total Revenues $1,068,731 $1,053,863 1.4% 3.2% 1.0% Adjusted EBITDA & Margin $363,077 34.0% $324,506 30.8% (1) Includes Global Data Center service revenue of $2.8M and $1.8M in Q1 2020 and Q1 2019, respectively. (2) Constant Currency and excluding impact from business acquisitions and dispositions. investors.ironmountain.com 9
Section IV - Balance Sheets, Statements of Operations and Reconciliations Consolidated Balance Sheets 3/31/2020 12/31/2019 ASSETS Current Assets: Cash and Cash Equivalents $152,684 $193,555 Accounts Receivable, Net 831,507 850,701 Other Current Assets 214,865 192,083 Total Current Assets $1,199,056 $1,236,339 Property, Plant and Equipment: Property, Plant and Equipment $7,950,140 $8,048,906 Less: Accumulated Depreciation (3,429,048) (3,425,869) Property, Plant and Equipment, Net $4,521,092 $4,623,037 Other Assets, Net: Goodwill $4,372,503 $4,485,209 Customer Relationships, Customer Inducements and Data Center Lease-Based Intangibles 1,363,943 1,393,183 Operating Lease Right-of-use Assets 1,906,678 1,869,101 Other 203,064 209,947 Total Other Assets, Net $7,846,188 $7,957,440 Total Assets $13,566,336 $13,816,816 LIABILITIES AND EQUITY Current Liabilities: Current Portion of Long-term Debt $127,557 $389,013 Accounts Payable 321,160 324,708 Accrued Expenses and Other Current Liabilities 872,147 961,752 Deferred Revenue 260,399 274,036 Total Current Liabilities $1,581,263 $1,949,509 Long-term Debt, Net of Current Portion 8,708,017 8,275,566 Long-term Operating Lease Liabilities 1,760,478 1,728,686 Other Long-term Liabilities (1) 392,737 398,828 Total Long-term Liabilities $10,861,232 $10,403,080 Total Liabilities $12,442,495 $12,352,589 Equity Total Stockholders' Equity $1,123,675 $1,463,962 Noncontrolling Interests 166 265 Total Equity $1,123,841 $1,464,227 Total Liabilities and Equity $13,566,336 $13,816,816 (1) Includes redeemable noncontrolling interests of $62.2M and $67.7M as of March 31, 2020 and December 31, 2019, respectively. investors.ironmountain.com 10
Section IV - Balance Sheets, Statements of Operations and Reconciliations Consolidated Statements of Operations Q1 2020 Q1 2019 % Change Revenues: Storage Rental $683,547 $662,974 3.1 % Service 385,184 390,889 (1.5)% Total Revenues $1,068,731 $1,053,863 1.4 % Operating Expenses: Cost of Sales (excluding Depreciation and Amortization) $466,921 $460,646 1.4 % Selling, General and Administrative 238,733 268,711 (11.2)% Depreciation and Amortization 162,584 162,483 0.1 % Significant Acquisition Costs — 2,746 n/a Restructuring Charges 41,046 — n/a Intangible Impairments 23,000 — n/a (Gain) Loss on Disposal/Write-Down of PP&E, Net (1,055) 602 n/a Total Operating Expenses $931,229 $895,188 4.0 % Operating Income (Loss) $137,502 $158,675 (13.3)% Interest Expense, Net 105,649 102,436 3.1 % Foreign Currency Transaction (Gain) / Loss (37,399) 17,697 n/a Other (Income) Expense, Net (5,327) (2,487) n/a Income (Loss) before Provision (Benefit) for Income Taxes $74,579 $41,029 81.8 % Provision (Benefit) for Income Taxes 9,687 10,553 (8.2)% Income (Loss) from Continuing Operations $64,892 $30,476 112.9 % (Loss) Income from Discontinued Operations, Net of Tax — (24) n/a Net Income (Loss) $64,892 $30,452 113.1 % Less: Net Income (Loss) Attributable to Noncontrolling Interests 917 891 2.9 % Net Income (Loss) Attributable to Iron Mountain Incorporated $63,975 $29,561 116.4 % Earnings (Losses) per Share - Basic: Income (Loss) from Continuing Operations $0.22 $0.10 120.0 % Total (Loss) Income from Discontinued Operations — — n/a Net Income (Loss) Attributable to Iron Mountain Incorporated $0.22 $0.10 120.0 % Earnings (Losses) per Share - Diluted: Income (Loss) from Continuing Operations $0.22 $0.10 120.0 % Total (Loss) Income from Discontinued Operations — — n/a Net Income (Loss) Attributable to Iron Mountain Incorporated $0.22 $0.10 120.0 % Weighted Average Common Shares Outstanding - Basic 287,840 286,528 0.5 % Weighted Average Common Shares Outstanding - Diluted 288,359 287,492 0.3 % investors.ironmountain.com 11
Section IV - Balance Sheets, Statements of Operations and Reconciliations Reconciliation of Income from Continuing Operations to Adjusted EBITDA Q1 2020 Q1 2019 % Change Income from Continuing Operations $64,892 $30,476 112.9 % Add / (Deduct): Intangible Impairments 23,000 — n/a Provision (Benefit) for Income Taxes 9,687 10,553 (8.2)% Foreign Currency Transaction (Gain) / Loss (37,399) 17,697 n/a Other (Income) Expense, Net (5,327) (2,487) n/a Interest Expense, Net 105,649 102,436 3.1 % (Gain) Loss on Disposal/Write-Down of PP&E, Net (1,055) 602 n/a Depreciation and Amortization 162,584 162,483 0.1 % Significant Acquisition Costs — 2,746 n/a Restructuring Charges 41,046 — n/a Adjusted EBITDA $363,077 $324,506 11.9 % Reconciliation of Reported Earnings per Share to Adjusted Earnings per Share Q1 2020 Q1 2019 % Change Reported EPS - Fully Diluted from Continuing Operations $0.22 $0.10 120.0% Add / (Deduct): Intangible Impairments 0.08 — Other (Income) Expense, Net (0.15) 0.05 Significant Acquisition Costs — 0.01 Restructuring Charges 0.14 — Tax Impact of Reconciling Items and Discrete Tax Items (1) (0.02) — Adjusted EPS - Fully Diluted from Continuing Operations $0.27 $0.17 58.8% (1) The difference between our effective tax rates and our structural tax rate (or adjusted effective tax rates) for the quarter ended March 31, 2020 and 2019, is primarily due to (i) the reconciling items above, which impact our reported income (loss) from continuing operations before provision (benefit) for income taxes but have an insignificant impact on our reported provision (benefit) for income taxes and (ii) other discrete tax items. Our structural tax rate for purposes of the calculation of Adjusted EPS was 17.1% for the quarter ended March 31, 2020 and 18.9% for the quarter ended March 31, 2019. The Tax Impact of Reconciling Items and Discrete Tax Items is calculated using the current quarter’s estimate of the annual structural tax rate for the full year. This may result in the current period adjustment plus prior reported quarterly adjustments to not sum to the full year adjustment. investors.ironmountain.com 12
Section IV - Balance Sheets, Statements of Operations and Reconciliations Reconciliation of Net Income to FFO and AFFO Q1 2020 Q1 2019 % Change Net Income $64,892 $30,452 113.1 % Add / (Deduct): Real Estate Depreciation (1) 76,587 73,079 Loss (Gain) on Sale of Real Estate, Net of Tax (492) — Data Center Lease-Based Intangible Asset Amortization (2) 11,353 12,609 FFO (Nareit) $152,340 $116,140 31.2 % Add / (Deduct): (Gain) Loss on Disposal/Write-Down of PP&E, Net (244) 602 Foreign Currency Transaction (Gain) / Loss (37,399) 17,697 Other (Income) Expense, Net (5,327) (2,487) Intangible Impairments 23,000 — Tax Impact of Reconciling Items and Discrete Tax Items (3) (6,812) (709) Loss (Income) from Discontinued Operations, Net of Tax — 24 Real Estate Financing Lease Depreciation 3,163 3,504 Significant Acquisition Costs — 2,746 Restructuring Charges 41,046 — FFO (Normalized) $169,767 $137,517 23.5 % Per Share Amounts (Fully Diluted Shares) FFO (Nareit) $0.53 $0.40 32.5 % FFO (Normalized) $0.59 $0.48 22.9 % Weighted Average Common Shares Outstanding - Basic 287,840 286,528 0.5 % Weighted Average Common Shares Outstanding - Diluted 288,359 287,492 0.3 % (1) Includes depreciation expense related to owned real estate assets (land improvements, buildings, building improvements, leasehold of improvements and racking), excluding depreciation related to real estate financing leases. (2) Includes amortization expense for Data Center In-Place Lease Intangible Assets and Data Center Tenant Relationship Intangible Assets. (3) Represents the tax impact of (i) the reconciling items above, which impact our reported income (loss) from continuing operations before provision (benefit) for income taxes but have an insignificant impact on our reported provision (benefit) for income taxes and (ii) other discrete tax items. investors.ironmountain.com 13
Section IV - Balance Sheets, Statements of Operations and Reconciliations Reconciliation of Net Income to FFO and AFFO (Continued) Q1 2020 Q1 2019 % Change FFO (Normalized) $169,767 $137,517 23.5% Add / (Deduct): Non-Real Estate Depreciation 33,949 38,028 Amortization Expense (1) 31,907 31,317 Amortization of Deferred Financing Costs 4,513 4,108 Revenue Reduction Associated with Amortization of Permanent Withdrawal Fees and Above - and Below-Market Leases 2,683 3,645 Non-Cash Rent Expense (Income) 2,545 (617) Stock-based Compensation Expense 5,086 8,519 Reconciliation to Normalized Cash Taxes 2,176 (3,879) Less: Non-Real Estate Growth Investment 8,378 9,406 Real Estate, Data Center and Non-Real Estate Recurring CapEx 13,004 15,833 AFFO $231,244 $193,399 19.6% (1) Includes Customer Relationship Value, intake costs, acquisition of customer relationships, and other intangibles. Excludes amortization of capitalized commissions of $5.6M and $3.9M in Q1 2020 and Q1 2019, respectively. investors.ironmountain.com 14
Section IV - Balance Sheets, Statements of Operations and Reconciliations Reconciliation of Cash Flow from Operations to AFFO Q1 2020 Q1 2019 % Change Cash Flow from Operating Activities-Continuing Operations $125,415 $117,067 7.1 % Adjust for: Tax on Gain from Disposition of Real Estate 319 — n/a Tax Impact of Reconciling Items and Discrete Tax Items Net of Deferred Tax (6,705) (709) n/a Reconciliation to Normalized Cash Taxes 2,176 (3,879) n/a Significant Acquisition Costs — 2,746 n/a Restructuring Charges 41,046 — n/a Working Capital Adjustments (1) 92,772 105,895 (12.4)% Non-Real Estate Growth Investment CapEx (8,378) (9,406) (10.9)% Real Estate, Data Center and Non-Real Estate Recurring CapEx (13,004) (15,833) (17.9)% Amortization of Capitalized Commissions (5,625) (3,946) 42.5 % Other and FX 3,229 1,465 n/a AFFO $231,244 $193,399 19.6 % (1) Working capital adjustments in Q1 2020 are driven primarily by changes in accruals for interest payable and accrued expense. investors.ironmountain.com 15
Section V - Storage and Service Reconciliation Storage and Service Reconciliation Q1 2020 Q1 2019 % Change Total Storage Rental Revenue $683,547 $662,974 3.1 % Add: Permanent Withdrawal Fees 5,439 6,492 (16.2)% Adjusted Storage Rental Revenue $688,986 $669,466 2.9 % Total Service Revenue $385,184 $390,889 (1.5)% Less: Permanent Withdrawal Fees 5,439 6,492 (16.2)% Adjusted Service Revenue $379,745 $384,397 (1.2)% Storage Cost of Sales (COS) Storage COS Excluding Rent 101,639 98,522 3.2 % Storage Rent 90,751 83,177 9.1 % Total Storage COS $192,390 $181,699 5.9 % Service Cost of Sales (COS) Service COS Excluding Rent 271,228 275,794 (1.7)% Service Rent 3,303 3,154 4.7 % Total Service COS $274,531 $278,948 (1.6)% Total COS $466,921 $460,646 1.4 % SG&A Costs Storage Overhead $38,082 $43,148 (11.7)% Service Overhead 24,840 28,057 (11.5)% Corporate Overhead 116,351 131,336 (11.4)% Sales and Marketing 59,459 66,170 (10.1)% Total SG&A $238,733 $268,711 (11.2)% Adjusted EBITDA Total Storage Adjusted EBITDA $458,514 $444,619 3.1 % Total Service Adjusted EBITDA 80,373 77,392 3.9 % Less: Corporate Overhead and Sales and Marketing (175,810) (197,505) (11.0)% Total Adjusted EBITDA $363,077 $324,506 11.9 % investors.ironmountain.com 16
Section V - Storage and Service Reconciliation Storage Net Operating Income (NOI) Q1 2020 Q1 2019 % Change Total Storage Rental Revenue $683,547 $662,974 3.1 % Terminations/Permanent Withdrawal Fees 5,439 6,492 (16.2)% Total Revenue from Adjusted Storage Rental Activities $688,986 $669,466 2.9 % Less: Storage Rental Expenses Facility Costs $175,170 $168,557 3.9 % Storage Rental Labor 5,820 7,208 (19.3)% Other Storage Rental Expenses 11,400 5,934 92.1 % Storage Cost of Sales $192,390 $181,699 5.9 % Allocated Overhead (1) 38,082 43,148 (11.7)% Total Storage Rental Expenses $230,472 $224,847 2.5 % Storage Gross Profit $496,596 $487,767 1.8 % Storage Gross Margin 72.1% 72.9% -80 bps Total Storage Adjusted EBITDA $458,514 $444,619 3.1 % Total Storage Adjusted EBITDA Margin 66.5% 66.4% 20 bps Storage Rent 90,751 83,177 9.1 % Storage Net Operating Income $549,265 $527,796 4.1 % Storage Net Operating Income Margin 79.7% 78.8% 90 bps Service Business Detail Q1 2020 Q1 2019 % Change Total Service Revenue $385,184 $390,889 (1.5)% Less: Terminations/Permanent Withdrawal Fees 5,439 6,492 (16.2)% Adjusted Service Revenue $379,745 $384,397 (1.2)% Less: Service Expenses Facility Costs $9,363 $9,920 (5.6)% Service Labor 198,026 198,083 — Other Service Expenses 67,142 70,945 (5.4)% Service Cost of Sales $274,531 $278,948 (1.6)% Allocated Overhead (1) 24,841 28,057 (11.5)% Total Service Expenses $299,372 $307,005 (2.5)% Total Service Gross Profit $105,214 $105,449 (0.2)% Total Service Gross Margin 27.7% 27.4% 30 bps Total Service Adjusted EBITDA $80,373 $77,392 3.9 % Total Service Adjusted EBITDA Margin 21.2% 20.1% 100 bps Service Rent 3,303 3,154 4.7 % Total Service Adjusted EBITDAR $83,676 $80,546 3.9 % Total Service Adjusted EBITDAR Margin 22.0% 21.0% 110 bps (1) Refer to the Appendix for overhead allocations and definitions. investors.ironmountain.com 17
Section VI - Real Estate Metrics Global Real Estate Portfolio and Lease Obligations Global Real Estate Portfolio (1) Owned Facilities Leased Facilities (2) Total Buildings Sq. Ft. Buildings Sq. Ft. Buildings Sq. Ft. Total as of 12/31/2019 (3) 298 28,314 1,150 63,068 1,448 91,381 Additions & Expansions — — 79 3,662 79 3,662 Dispositions & Move Outs — — (40) (1,341) (40) (1,341) Total as of 3/31/2020 (4) 298 28,314 1,189 65,389 1,487 93,702 Total % 20.0% 30.2% 80.0% 69.8% Top Five Markets Owned, United States (in Sq. Ft.) Top Five Markets Owned, International (in Sq. Ft.) Northern New Jersey 2,086 Paris, France 807 Boston 1,428 Montreal, Canada 552 Chicago 1,282 London, UK 474 Dallas 1,023 Bueños Aires, Argentina 470 Los Angeles 1,012 Mexico City, Mexico 452 Facility Lease Expirations (5) (% of total square feet subject to lease) Weighted-Average Remaining Operating Lease Obligation: 10.7 Years (1) Includes real estate held in consolidated joint ventures. (2) Out of the 79 leased building additions and expansions, 66 were the result of acquiring leases in business acquisitions and leased buildings related to acquisitions of customer relationships. (3) Reflects adjustments to previous periods due to refinements to real estate basis. (4) Includes 9 owned data center facilities and 5 leased data center facilities with 2.3M Sq.Ft. and 0.6M Sq. Ft., respectively. (5) Includes financing and operating lease obligations. investors.ironmountain.com 18
Section VII - Data Center Customer and Portfolio Metrics Data Center Customer Lease Expiration Number of Leases Percentage of Total Annualized GAAP Percentage of TCV Year Expiring Total MW Expiring MW TCV Rent Expiring Annualized Rent 2020 430 21.8 19.6% $60,017 23.0% 2021 444 21.9 19.7% 61,356 23.5% 2022 244 12.7 11.4% 34,053 13.1% 2023 129 10.9 9.8% 27,160 10.4% 2024 40 6.9 6.2% 17,058 6.5% 2025 28 8.1 7.3% 18,604 7.1% 2026 4 0.4 0.3% 1,555 0.6% Thereafter 17 28.4 25.7% 40,783 15.7% Total 1,336 111.1 100.0% $260,584 100.0% WALE: 2.9 years Data Center Leasing Activity Summary Q1 2020 Transaction Count GAAP MRR kW $ / kW / Month New/expansion leases signed 54 $495 (1) 6,394 $113 (1) Commenced leases 85 271 1,211 224 Renewed leases 74 778 3,327 234 Churn 0.5% Cash Mark to Market (3.6)% GAAP Mark to Market (2.8)% Rendering of Frankfurt (FRA-1) Data Center (1) GAAP MRR includes contractual payments related to reserved dedicated expansion space, which is excluded from the rate. investors.ironmountain.com 19
Section VII - Data Center Customer and Portfolio Metrics Data Center Operating Portfolio Stabilized Pre-Stabilized Total Leaseable MW Leased % by MW Leaseable MW Leased % by MW Leaseable MW Leased % by MW Boyers and Other WPA-1 and Other 14.2 88.0 % — — 14.2 88.0 % Phoenix AZP-1 41.0 94.2 % — — 41.0 94.2 % AZP-2 4.0 100.0 % — — 4.0 100.0 % AZS-1 5.7 77.2 % — — 5.7 77.2 % Total Phoenix 50.7 92.8 % — — 50.7 92.8 % Denver DEN-1 11.3 63.6 % — — 11.3 63.6 % New Jersey NJE-1 14.1 100.0 % — — 14.1 100.0 % Northern Virginia VA-1 10.5 100.0 % — — 10.5 100.0 % Amsterdam AMS-1 12.1 97.7 % — — 12.1 97.7 % London LON-1 3.2 100.0 % 1.9 30.5 % 5.1 73.9 % Singapore SIN-1 1.0 100.0 % 1.6 24.4 % 2.6 53.5 % Total Data Center Properties 117.1 91.7 % 3.5 27.7 % 120.6 89.8 % investors.ironmountain.com 20
Section VII - Data Center Customer and Portfolio Metrics Data Center Expansion and Development Activity Total Project / MW Under MW % Investment Cumulative Expected Expected Expected MW Held for Facilities Construction Pre- Pre- in Q1 2020 Investment Investment Completion Stabilization Development leased Leased ($M) ($M) ($M) Data Center Expansion Amsterdam AMS-1 Phase 2a 0.3 0.3 100.0% $1.2 $1.2 $1.4 Q2 2020 Q2 2020 — AMS-1 Phase 2b 0.3 — — $0.8 $0.8 $2.6 Q3 2020 Q4 2020 — AMS-1 Phase 3 1.1 — — — $0.9 $11.0 Q3 2020 Q1 2021 4.8 London LON-1 Phase 2 2.0 — — $0.3 $0.5 $14.1 Q3 2020 Q1 2022 2.0 New Jersey NJE-1 Phase 3a 1.0 1.0 100.0% $0.3 $7.0 $7.7 Q2 2020 Q2 2020 — NJE-1 Phase 3b 0.2 — — $1.2 $1.2 $6.3 Q3 2020 Q4 2020 — NJE-1 Phase 4 1.0 — — — — $4.5 Q4 2020 Q2 2021 9.3 Northern Virginia VA-1 Phase 4a 0.4 0.4 100.0% $1.2 $1.2 $1.7 Q2 2020 Q2 2020 — VA-1 Phase 4b 1.5 1.5 100.0% $1.2 $1.4 $5.6 Q3 2020 Q3 2020 — Singapore SIN-1 Phase 2 2.0 — — $0.1 $0.2 $15.3 Q4 2020 Q2 2022 1.5 Phoenix AZP-2 Future Phases — — — — — — 44.0 All Other Facilities 14.3 Total Expansion 9.8 3.2 32.7% $6.3 $14.5 $70.2 75.9 New Development Amsterdam AMS-2 — — — — — — 15.4 Chicago CHI-2 — — — — — — 36.0 Frankfurt FRA-1 Phase 1 9.0 — — $0.4 $16.5 $133.7 Q2 2021 18.0 London LON-2 — — — — — — 25.0 Northern Virginia VA-2 Phase 1 4.0 0.1 1.3% $22.8 $77.5 $97.2 Q2 2020 Q4 2020 20.0 VA Future Phases — — — — — — 23.6 Total New Development 13.0 0.1 0.4% $23.2 $94.0 $230.9 138.0 Total Development 22.8 3.3 14.3% 29.5 108.5 301.2 213.8 investors.ironmountain.com 21
Section VIII - Capitalization and Debt Maturity Profile Capitalization Senior Credit Facility Total Market Capitalization Capacity $1,975,000 # of Shares Outstanding 287,879 Outstanding $870,603 Share Price as of 3/31/2020 $23.80 Letters of Credit $4,851 Total Market Capitalization $6,851,520 Remaining Capacity $1,099,546 Net Debt(1) $8,764,874 Interest Rate Spread (Prime) 0.75% Total Enterprise Value $15,616,394 Interest Rate Spread (LIBOR) 1.75% Net Debt to Total Enterprise Value 56% Weighted Average Interest Rate 2.7% Maturity Date 6/3/2023 Adjusted EBITDA to Interest Expense 3.4x Lease-Adjusted Leverage Ratio 5.6x Total Enterprise Value to Adjusted EBITDA (2) 10.6x Credit Ratings S&P Moody's Corporate BB- Ba3 Senior Credit Facility BB Ba3 Senior Subordinated B B2 Outlook Stable Stable Date of Last Action 3/26/2019 6/27/2019 Total Debt Weighted Average Rates Weighted Average Interest 4.5% Weighted Average Maturity 5.6 Years USD Denominated 81.1% Debt Maturity Profile ($ in Millions) (3) (1) Net debt is calculated as current portion of long-term debt of $127.6M plus long-term debt net of current portion of $8,708.0M plus deferred financing costs of $82.0M less cash and cash equivalents of $152.7M. (2) Total Enterprise Value to Adjusted EBITDA is calculated on a trailing twelve-month basis (3) Excludes Deferred Financing Costs, Financing Leases, Notes Payable and Other. investors.ironmountain.com 22
Section IX - Capital Expenditures and Acquisitions Capital Expenditures and Investments Q1 2020 Q1 2019 % Change Capital Expenditures Growth Investment: Real Estate (1) $17,431 $14,836 17.5 % Non-Real Estate 6,739 8,825 (23.6)% Data Center (2) 36,952 131,078 (71.8)% Innovation 99 4,781 (97.9)% $61,221 $159,520 (61.6)% Recurring Real Estate $7,435 $10,699 (30.5)% Non-Real Estate 4,120 4,496 (8.4)% Data Center 1,449 662 n/a $13,004 $15,857 (18.0)% Total Growth Investment and Recurring Capital Expenditures $74,225 $175,377 (57.7)% Net Change in Prepaid and Accrued Capital Expenditures and Financing 22,919 9,388 n/a Leases Total Cash Paid for Growth Investment and Recurring Capital Expenditures $97,144 $184,765 (47.4)% (1) Includes land, buildings improvements, and racking structures. (2) Includes Non-Real Estate Growth Investment associated with our Global Data Center Business segment of $1.6M and $0.6M in Q1 2020 and Q1 2019, respectively. investors.ironmountain.com 23
Section IX - Capital Expenditures and Acquisitions Business Acquisitions Q1 2020 Q1 2019 % Change Business Acquisitions Business Acquisitions $118,496 $21,530 n/a Change in Business Acquisition Accruals and Cash Acquired (427) 17,893 n/a Cash Paid for Acquisitions, Net of Cash Acquired $118,069 $39,423 n/a Customer Acquisitions Q1 2020 Q1 2019 % Change Customer Acquisitions Acquisition of Customer Relationships (1) $1,734 $33,862 (94.9)% Customer Inducements 4,328 2,817 53.6 % Contract Fulfillment Costs (2) 11,142 41,161 (72.9)% Total Acquisition of Customer Relationships, Customer Inducements, and Contract Fulfillment Costs $17,204 $77,840 (77.9)% Change in Customer Acquisition Accruals — (9,928) (100.0)% Total Cash Paid for Acquisition of Customer Relationships, Customer Inducements, and Contract Fulfillment Costs $17,204 $67,912 n/a (1) Acquisition of customer relationships contributed 0.3% to Organic Storage Rental Revenue and 0.3% to Organic Service Revenue in Q1 2020. (2) Includes $30.9M associated with the execution of customer contracts in Q1 2019 following the closing of the IO acquisition. investors.ironmountain.com 24
Section X - Appendix and Definitions Non-GAAP Measures and Definitions Non-GAAP measures are supplemental metrics designed to enhance our disclosures and to provide additional information that we believe to be important for investors to consider when evaluating our financial performance. These non-GAAP measures should be considered in addition to, but not as a substitute for, other measures of financial performance reported in accordance with accounting principles generally accepted in the United States of America (“GAAP”), such as operating income, income (loss) from continuing operations, net income (loss) or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). Adjusted Earnings Per Share, or Adjusted EPS Adjusted EPS is defined as reported earnings per share fully diluted from continuing operations excluding: (i) (gain) loss on disposal/write-down of property, plant and equipment, net (including real estate); (ii) intangible impairments; (iii) other (income) expense, net (which includes foreign currency transaction (gains) losses, net); (iv) Significant Acquisition Costs; (v) Restructuring Charges; and (vi) the tax impact of reconciling items and discrete tax items. Adjusted EPS includes income (loss) attributable to noncontrolling interests. We do not believe these excluded items to be indicative of our ongoing operating results, and they are not considered when we are forecasting our future results. We believe Adjusted EPS is of value to our current and potential investors when comparing our results from past, present and future periods. Adjusted EBITDA and Adjusted EBITDA Margin Adjusted EBITDA is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization, and also excludes certain items that we believe are not indicative of our core operating results, specifically: (i) (gain) loss on disposal/write-down of property, plant and equipment, net (including real estate); (ii) intangible impairments; (iii) other (income) expense, net (which includes foreign currency transaction (gains) losses, net); (iv) Significant Acquisition Costs; and (v) Restructuring Charges. Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by total revenues. We use multiples of current or projected Adjusted EBITDA in conjunction with our discounted cash flow models to determine our estimated overall enterprise valuation and to evaluate acquisition targets. We believe Adjusted EBITDA and Adjusted EBITDA Margin provide our current and potential investors with relevant and useful information regarding our ability to generate cash flows to support business investment. These measures are an integral part of the internal reporting system we use to assess and evaluate the operating performance of our business. Adjusted EBITDA excludes both interest expense, net and the provision (benefit) for income taxes. These expenses are associated with our capitalization and tax structures, which we do not consider when evaluating the operating profitability of our core operations. Finally, Adjusted EBITDA does not include depreciation and amortization expenses, in order to eliminate the impact of capital investments, which we evaluate by comparing capital expenditures to incremental revenue generated and as a percentage of total revenues. Adjusted EBITDA and Adjusted EBITDA Margin should be considered in addition to, but not as a substitute for, other measures of financial performance reported in accordance with GAAP, such as operating income, income (loss) from continuing operations, net income (loss) or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). Adjusted Funds From Operations, or AFFO AFFO is defined as FFO (Normalized) excluding non-cash rent expense or income plus depreciation on non-real estate assets, amortization expense associated with customer relationship value (CRV), intake costs, acquisitions of customer relationships and other intangibles, and excluding amortization expense associated with capitalized internal commissions, amortization of deferred financing costs, revenue reduction associated with amortization of permanent withdrawal fees and above-and below-market data center leases, stock-based compensation expense and the impact of reconciling to normalized cash taxes, less recurring capital expenditures and non-real estate growth investments (on a cash basis), excluding Significant Acquisition Capital Expenditures. We believe AFFO is a useful measure in determining our ability to generate excess cash that may be used for reinvestment in the business, discretionary deployment in investments such as real estate or acquisition opportunities, returning capital to our stockholders and voluntary prepayments of indebtedness. Additionally AFFO is reconciled to cash flow from operations to adjust for real estate and REIT tax adjustments, Significant Acquisition Costs, Restructuring Charges and other non-cash expenses. AFFO does not include adjustments for Customer Inducements, acquisition of customer relationships and investment in innovation as we consider these expenditures to be growth related. Funds From Operations, or FFO (Nareit), and FFO (Normalized) Funds from operations (“FFO”) is defined by the National Association of Real Estate Investment Trusts ("Nareit") and us as net income (loss) excluding depreciation on real estate assets, gains on sale of real estate, net of tax and amortization of data center leased-based intangibles ("FFO (Nareit)"). FFO (Nareit) does not give effect to real estate depreciation because these amounts are computed, under GAAP, to allocate the cost of a property over its useful life. Because values for well-maintained real estate assets have historically increased or decreased based upon prevailing market conditions, we believe that FFO (Nareit) provides investors with a clearer view of our operating performance. Our most directly comparable GAAP measure to FFO (Nareit) is net income (loss). Although Nareit has published a definition of FFO, modifications to FFO (Nareit) are common among REITs as companies seek to provide financial measures that most meaningfully reflect their particular business. Our definition of FFO (Normalized) excludes certain items included in FFO (Nareit) that we believe are not indicative of our core operating results, specifically: (i) (gain) loss on disposal/write-down of property, plant and equipment, net (excluding real estate), (ii) intangible impairments; (iii) other (income) expense, net (which includes foreign currency transaction (gains) losses, net); (iv) real estate financing lease depreciation; (v) Significant Acquisition Costs; (vi) Restructuring Charges; (vii) the tax impact of reconciling items and discrete tax items; (viii) loss (income) from discontinued operations, net of tax; and (v) loss (gain) on sale of discontinued operations, net of tax. FFO (Normalized) per share FFO (Normalized) divided by weighted average fully-diluted shares outstanding. Service Adjusted EBITDA Service Adjusted EBITDA is calculated by taking service revenues excluding terminations and permanent withdrawals less direct expenses and overhead allocated to the service business. Terminations and permanent withdrawals are excluded from this calculation as they are included in the Storage NOI calculation. Service Adjusted EBITDAR Service Adjusted EBITDA as defined above, excluding rent expense associated with the service business. This is provided to enable valuation of Service Adjusted EBITDA irrespective of whether the company’s properties are leased or owned. investors.ironmountain.com 25
Section X - Appendix and Definitions Storage Adjusted EBITDA Storage Adjusted EBITDA is calculated by taking storage revenues including terminations and permanent withdrawal fees less direct expenses and overhead allocated to the storage business. Constant Currency Adjusts results for normalized FX impacts in prior period. Other Definitions Business Segments Global Record and Information Management ("Global RIM") Business: provides (i) storage of physical records, including media such as microfilm and microfiche, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for customers in approximately 50 countries ("Records Management"), (ii) storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings, (collectively, "Data Management"), (iii) Information Governance and Digital Solutions, which develops, implements and supports comprehensive storage and information management solutions for the complete lifecycle of our customers' information, including the management of physical records, document conversion and digital storage in the United States and Canada, (iv) the shredding of sensitive documents for customers that, in many cases, store their records with us ("Secure Shredding") and the subsequent sale of shredded paper for recycling, and (v) on-demand, valet storage for consumers across 24 markets in North America through the MakeSpace JV. Global Data Center Business: provides enterprise-class data center facilities to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructure, with secure and reliable data center options. As of December 31, 2019, our Global Data Center Business footprint spanned nine markets in the United States: Denver, Colorado; Kansas City, Missouri; Boston, Massachusetts; Boyers, Pennsylvania; Manassas, Virginia; Edison, New Jersey; Columbus, Ohio; and Phoenix and Scottsdale, Arizona and four international markets: Amsterdam, London, and Singapore, with land held for development in Frankfurt. Corporate and Other Business: consists primarily of Adjacent Businesses and other corporate items. Our Adjacent Businesses is comprised of (i) helping entertainment and media industry clients store, safeguard and deliver physical media of all types, and provides digital content repository systems that house, distribute, and archive key media assets, throughout the United States, Canada, France, China - Hong Kong S.A.R., the Netherlands and the United Kingdom ("Entertainment Services") and (ii) technical expertise in the handling, installation and storing of art in the United States, Canada and Europe ("Fine Arts"). Additionally, our Corporate and Other Business segment includes costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole, and stock-based employee compensation expense associated with all stock options, restricted stock units, performance units and shares of stock issued under our employee stock purchase plan. Additionally, our Corporate and Other Business segment includes our technology escrow services business in the United States. Capital Expenditures and Investments – Our business requires capital expenditures to support our expected storage rental revenue and service revenue growth and ongoing operations, new products and services and increased profitability. The majority of our capital goes to support business line growth and our ongoing operations. Additionally, we invest capital to acquire or construct real estate. We also expend capital to support the development and improvement of products and services and projects designed to increase our profitability. These expenditures are generally relatively small and discretionary in nature. We categorize our capital expenditures as follows: Growth Investment: Real Estate – Expenditures primarily related to investments in land, buildings, building improvements, leasehold improvements and racking structures to grow our revenues or achieve operational efficiencies. Non-Real Estate - Expenditures that support the growth of our business, and/or increase our profitability, such as customer-inventory technology systems, security upgrades or system enhancements. Data Center - Expenditures primarily related to investments in new construction of data center facilities (including the acquisition of land and development of facilities) or capacity expansion in existing buildings. Innovation - Discretionary capital expenditures in significant new products and services in new, existing or AB opportunities. Recurring: Real Estate – Expenditures primarily related to the replacement of components of real estate assets such as buildings, building improvements, leasehold improvements and racking structures. Non-Real Estate – Expenditures primarily related to the replacement of customer-facing assets such as containers and shred bins, warehouse equipment, fixtures, computer hardware, or third-party or internally-developed software assets. Data Center – Expenditures related to the upgrade or re-configuration of existing data center assets. Components of Overhead Allocated Overhead – Includes overhead expenses directly associated with storage and service business operations allocated as follows: Field Operation Costs – Allocated to storage and service operations based on percent of revenue. Bad Debt Expenses – Allocated to storage and service operations based on percent of revenue. Transportation Costs – Allocated fully to service operations. Corporate Overhead – Includes all other overhead expenses associated with business support functions, including: Executive, Legal, Real Estate/Facilities, Accounting, Financial Performance & Analysis, Treasury, Tax, Internal Audit, M&A, Security, Procurement, HR, REIT, Other G&A, Integration Costs, IT, Product Engineering and Product Management. investors.ironmountain.com 26
Section X - Appendix and Definitions Customer Turnover Overhead – Overhead associated with customer acquisition and retention including Sales, Marketing and Account Management expenses. Customer Inducements – Represents Free Move Costs and Permanent Withdrawal Fees. Data Center Business Definitions Leasable MW – Represents the amount of critical power capacity available for customer use, measured in megawatts. Leased % Calculation – Calculated as the megawatts under contract divided by the leasable megawatts. Monthly Recurring Revenue (MRR) - defined as recurring contractual revenue under existing commenced customer leases, including rent, power, and other recurring data center services. Pre-leased - A lease on data center capacity that is signed before construction has completed. Pre-Stabilized - A building recently placed in service which has not yet reached 85% leased or 24 months in service. Rental Churn Rate - represents data center leases which are not renewed or are terminated during the period. Rental churn is calculated based on the MRR terminated in the period, compared with total MRR at the beginning of the period. TCV – “Total Contract Value” represents total revenue contracted for active contracts through the contract term, not including renewals or extensions, but including fixed power charges. Total potential MW - Total amount of existing and planned critical power capacity at full build-out, measured in megawatts. WALE – “Weighted Average Lease Expiry” (in years) is calculated on a revenue basis, using annual GAAP revenue of all in-place contracts, excluding utility reimbursements. Lease-Adjusted Leverage Ratio - The calculation for this ratio is net debt including the capitalized value of lease obligations plus six times rent expenses divided by EBITDA plus rent expenses. Organic Revenue Growth - Our organic revenue growth rate, which is a non-GAAP measure, represents the year-over-year growth rate of our revenues excluding the impact of business acquisitions, divestitures and foreign currency exchange rate fluctuations. Our organic revenue growth rates includes the impact of acquisitions of customer relationships. Records Management Retention Rate – One minus the result of dividing the total number of cubic feet of records removed from inventory due to customer terminations and destructions in a one-year period by the total number of cubic feet of records in storage at the beginning of the period. Restructuring Charges - Operating expenditures associated with Project Summit, our transformation program announced in Q4 2019 which is designed to accelerate execution of Iron Mountain's Strategy. Storage Rev/NOI per Sq.Ft. - Storage revenue (or storage NOI) divided by the quarterly building sq ft average for storage products. Significant Acquisition Capital Expenditures – Represents capitalized expenditures associated with the May 2, 2016 acquisition of Recall Holdings Limited ("Recall") pursuant to the Scheme Implementation Deed, as amended with Recall (the "Recall Transaction") and the acquisition of IO Data Centers, LLC. Significant Acquisition Costs – Represents operating expenditures associated with (1) our acquisition of Recall including: (i) advisory and professional fees to complete the Recall Transaction; (ii) costs associated with the divestments required in connection with receipt of regulatory approvals in connection with the Recall Transaction (including transitional services); and (iii) costs to integrate Recall with our existing operations, including moving, severance, facility upgrade, REIT integration and system upgrade costs, as well as certain costs associated with our shared service center initiative for our finance, human resources and information technology functions; and (2) the advisory and professional fees to complete the acquisition of IO Data Centers, LLC. Service Profit and Margin – The Gross Profit and Margin attributable to the worldwide service business. Calculated as follows: Services Adjusted EBITDA + Allocated Overhead Expenses + Termination and Permanent Withdrawal Fees = Service Profit ($) / Total Service Revenues (including Termination and Permanent Withdrawal Fees) = Service Margin (%) Storage Net Operating Income, or Storage NOI Storage NOI is defined as revenue from rental activities (storage rental revenue, termination fees and permanent withdrawal fees) less storage rental costs. Storage rental costs include facility costs (excluding rent), storage rental labor, other storage costs and allocated overhead. Storage NOI is commonly used in the REIT industry and enables investors to understand and value the income generated from the company’s real estate. Storage Profit and Margin – The Gross Profit and Margin attributable to the worldwide storage business. Calculated as follows: Storage Net Operating Income + Allocated Overhead Expenses - Storage Rent - Termination and Permanent Withdrawal Fees = Storage Profit ($) / Total Storage Revenues (excluding Termination and Permanent Withdrawal Fees) = Storage Margin (%) investors.ironmountain.com 27
Section X - Appendix and Definitions Tax Rates Effective Tax Rate – GAAP tax rate for the period calculated as tax expense or benefit for the quarter (total of current and deferred tax provisions), including discrete items, and divided by profit before tax for the period. Structural Tax Rate – Estimated tax rate for the full fiscal year based on forecasted ordinary income and forecasted tax expense/ benefit excluding any significant unusual or infrequently occurring items (i.e., discrete items) and items recognized net of tax on the financials (i.e., discontinued operations). Total Physical Storage Volume - Comprised of Iron Mountain’s comprehensive portfolio of physical storage, including Records Management hardcopy records, data protection tapes, Consumer and Other, and Adjacent Businesses (Fine Art and Entertainment Services), measured on an absolute basis in cubic feet. investors.ironmountain.com 28