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8-K

Thryv Holdings, Inc. (THRY)

8-K 2024-11-07 For: 2024-11-07
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Added on April 07, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

________________

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the

Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): November 7, 2024

THRYV HOLDINGS, INC.

(Exact name of registrant as specified in its charter)

Delaware 001-35895 13-2740040
(State or Other Jurisdiction<br><br>of Incorporation) (Commission<br>File Number) (IRS Employer<br><br>Identification No.)
2200 West Airfield Drive, P.O. Box 619810<br><br>D/FW Airport, TX 75261
(Address of Principal Executive Offices) (Zip Code)

(972) 453-7000

(Registrant’s telephone number, including area code)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading Symbol(s) Name of each exchange on which<br><br>registered
Common Stock, $0.01 par value THRY The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR §230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR §240.12b-2).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02. Results of Operations and Financial Condition.

On November 7, 2024, Thryv Holdings, Inc. (the “Company”) issued a press release announcing its earnings for the nine months ended September 30, 2024. This press release is attached as Exhibit 99.1 and is incorporated herein by reference.

Item 7.01. Regulation FD Disclosure.

The Company will hold a conference call on November 7, 2024. A copy of the investor presentation to be discussed at the conference call is being furnished as Exhibit 99.2, and is incorporated herein by reference and available on the Company’s website.

The information in Item 2.02 and Item 7.01 of this Current Report is being furnished and shall not be deemed “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that Section. The information in Item 2.02 and Item 7.01 of this Current Report shall not be incorporated by reference into any registration statement or other document pursuant to the Securities Act of 1933, as amended.

Item 9.01. Financial Statements and Exhibits.

(d) Exhibits.

| Exhibit Number | Description | | --- | --- || 99.1 | Press release, dated November 7, 2024, issued by Thryv Holdings, Inc. | | --- | --- | | 99.2 | Investor Presentation | | 104 | Cover Page Interactive Data File (embedded within the Inline XBRL document) |

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

THRYV HOLDINGS, INC.
Date: November 7, 2024 By: /s/ Paul D. Rouse
Name: Paul D. Rouse
Title: Chief Financial Officer, Executive Vice President and Treasurer

Document

Exhibit 99.1

Thryv Accelerates SaaS Revenue Growth and Achieves the "Rule of 401" in Third Quarter 2024

–Grows SaaS Revenue 29% in Q3 2024

–Raises Full Year 2024 SaaS guidance

–Seasoned NDR increases 900 bps year-over-year to 101%

–Closes acquisition of Infusion Software, Inc., "Keap"

DALLAS, November 7, 2024 – Thryv Holdings, Inc. (NASDAQ:THRY) (“Thryv” or the “Company”), the provider of Thryv®, the leading small business software platform, reported SaaS revenue growth of 29% year-over-year in the third quarter of 2024.

“We had a strong third quarter - delivering SaaS revenue growth of 29% year-over-year and record SaaS margins,” said Joe Walsh, Thryv Chairman and CEO. “We reported 45% year-over-year growth in SaaS clients as we are upgrading our marketing service clients to our SaaS platform and have continued to execute on our transformation strategy. In addition, we achieved a significant milestone that further validates our business model and reached the 'Rule of 40' this quarter.

“With our recent acquisition of Keap, Thryv will be offering an expanded, integrated set of marketing and sales solutions, and a strong global partner channel, to our 100,000-plus SaaS clients,” said Walsh.

“In the third quarter, we beat our SaaS Revenue and Adjusted EBITDA guidance and are raising our full year SaaS guidance,” stated Paul Rouse, Chief Financial Officer. “Our Seasoned NDR increased to 101%, as we continue to increase paid centers per client, which grew 12% this quarter, demonstrating the success of our land-and-expand strategy.”

1 Rule of 40 is defined as year-over-year revenue growth plus Adj. EBITDA Margin.

Third Quarter 2024 Highlights:

•Total SaaS revenue was $87.1 million, a 29% increase year-over-year

•Total Marketing Services revenue was $92.8 million, a 20% decrease year-over-year

•Consolidated total revenue was $179.9 million, a decrease of 2% year-over-year

•Consolidated net loss was $96.1 million, or $(2.65) per diluted share; which includes a non-cash charge of $83.1 million, or $(2.29) per diluted share, related to a goodwill impairment for our Marketing Services segment; compared to net loss of $27.0 million, or $(0.78) per diluted share, for the third quarter of 2023

•Consolidated Adjusted EBITDA was $19.6 million, representing an Adjusted EBITDA margin of 10.9%

•Total SaaS Adjusted EBITDA was $10.3 million, representing an Adjusted EBITDA margin of 11.8%

•Total Marketing Services Adjusted EBITDA was $9.3 million, representing an Adjusted EBITDA margin of 10.0%

•Consolidated Gross Profit was $112.0 million

•Consolidated Adjusted Gross Profit2 was $116.8 million

•SaaS Gross Profit was $60.6 million

•SaaS Adjusted Gross Profit was $62.9 million, representing an Adjusted Gross Profit Margin of 72.2%

SaaS Metrics

•Total SaaS clients increased 45% year-over-year to 96 thousand for the third quarter of 2024

•Seasoned Net Dollar Retention3 was 101% for the third quarter of 2024, an increase of 900 bps year-over-year

•SaaS monthly Average Revenue per Unit (“ARPU”)4 was $307 for the third quarter of 2024

•ThryvPay total payment volume was $82 million, an increase of 30% year-over-year

2 Defined as Gross profit adjusted to exclude the impact of depreciation and amortization expense and stock-based compensation expense.

3 Seasoned Net Dollar Retention is defined as net dollar retention excluding clients acquired over the previous 12 months.

4 Defined as total client billings for a particular month divided by the number of clients that have one or more revenue-generating solutions in that same month.

Outlook

Based on information available as of November 7, 2024, Thryv is issuing guidance5 for the fourth quarter of 2024 and full year 2024 as indicated below:

4th Quarter Full Year
(in millions) 2024 2024
SaaS Revenue $90.0 - $92.0 $329.5 - $331.5
SaaS Adjusted EBITDA $9.5 - $10.5 $33.5 - $34.5
4th Quarter Full Year
--- --- ---
(in millions) 2024 2024
Marketing Services Revenue $81.0 - $83.0 $479.0 - $481.0
Marketing Services Adjusted EBITDA $16.0 - $19.0 $125.0 - $128.0

For the fourth quarter of 2024, the Company's recent acquisition of Keap is expected to contribute SaaS revenue in the range of $11.0 to $12.0 million, which relates to November and December and is not included in the guidance issued above. Keap's SaaS Adjusted EBITDA is expected to be de minimus for the fourth quarter of 2024 and is also not included in the guidance issued above.

Earnings Conference Call Information

Thryv will host a conference call on Thursday, November 7, 2024 at 8:30 a.m. (Eastern Time) to discuss the Company's third quarter 2024 results.

For analysts to register for this conference call, please use this link. After registering, a confirmation email will be sent, including dial-in details and a unique code for entry. We recommend registering a day in advance or at a minimum thirty minutes prior to the start of the call. To listen to the webcast, please use this link or visit Thryv's Investor Relations website at investor.thryv.com. A live webcast will also be available on the Investor Relations section of the Company's website at investor.thryv.com.

If you are unable to participate in the conference call, a replay will be available at this link.

5 These statements are forward-looking and actual results may materially differ. Refer to the “Forward-Looking Statements” section below for information on the factors that could cause our actual results to materially differ from these forward-looking statements.

Thryv Holdings, Inc. and Subsidiaries

Consolidated Statements of Operations and Comprehensive (Loss)

Three Months Ended Nine Months Ended
September 30, September 30,
(in thousands, except share and per share data) 2024 2023 2024 2023
Revenue $ 179,852 $ 183,822 $ 637,560 $ 680,798
Cost of services 67,871 80,178 223,350 262,261
Gross profit 111,981 103,644 414,210 418,537
Operating expenses:
Sales and marketing 66,484 74,755 201,984 226,781
General and administrative 50,972 48,267 155,229 149,642
Impairment charges 83,094 83,094
Total operating expenses 200,550 123,022 440,307 376,423
Operating (loss) income (88,569) (19,378) (26,097) 42,114
Other income (expense):
Interest expense (8,194) (15,131) (31,554) (47,911)
Interest expense, related party (3,320) (5,494)
Other components of net periodic pension cost (1,581) (1,902) (4,743) (3,888)
Other income (expense) 218 (876) (7,571) (1,242)
(Loss) before income tax benefit (expense) (101,446) (37,287) (75,459) (10,927)
Income tax benefit (expense) 5,375 10,241 (6,640) 9,173
Net (loss) $ (96,071) $ (27,046) $ (82,099) $ (1,754)
Other comprehensive income (loss):
Foreign currency translation adjustment, net of tax 1,330 (1,842) 1,132 (4,332)
Comprehensive (loss) $ (94,741) $ (28,888) $ (80,967) $ (6,086)
Net (loss) per common share:
Basic $ (2.65) $ (0.78) $ (2.28) $ (0.05)
Diluted $ (2.65) $ (0.78) $ (2.28) $ (0.05)
Weighted-average shares used in computing basic and diluted net (loss) per common share:
Basic 36,308,992 34,848,899 35,983,826 34,619,794
Diluted 36,308,992 34,848,899 35,983,826 34,619,794

Thryv Holdings, Inc. and Subsidiaries

Consolidated Balance Sheets

(in thousands, except share data) September 30, 2024 December 31, 2023
Assets
Current assets
Cash and cash equivalents $ 12,453 $ 18,216
Accounts receivable, net of allowance of $18,890 in 2024 and $14,926 in 2023 176,364 205,503
Contract assets, net of allowance of $33 in 2024 and $35 in 2023 9,068 2,909
Taxes receivable 2,706 3,085
Prepaid expenses 18,383 17,771
Deferred costs 10,184 16,722
Other current assets 1,780 2,662
Total current assets 230,938 266,868
Fixed assets and capitalized software, net 37,142 38,599
Goodwill 218,884 302,400
Intangible assets, net 3,453 18,788
Deferred tax assets 139,769 128,051
Other assets 24,567 28,464
Total assets $ 654,753 $ 783,170
Liabilities and Stockholders' Equity
Current liabilities
Accounts payable $ 6,946 $ 10,348
Accrued liabilities 98,439 105,903
Current portion of unrecognized tax benefits 25,623 23,979
Contract liabilities 32,534 44,558
Current portion of Term Loan 35,783 70,000
Current portion of Term Loan, related party 16,717
Other current liabilities 5,906 8,402
Total current liabilities 221,948 263,190
Term Loan, net 157,794 230,052
Term Loan, net, related party 75,610
ABL Facility 21,900 48,845
Pension obligations, net 73,723 69,388
Other liabilities 9,246 18,995
Total long-term liabilities 338,273 367,280
Commitments and contingencies
Stockholders' equity
Common stock - $0.01 par value, 250,000,000 shares authorized; 63,840,032 shares issued and 36,322,417 shares outstanding at September 30, 2024; and 62,660,783 shares issued and 35,302,746 shares outstanding at December 31, 2023 638 627
Additional paid-in capital 1,177,078 1,151,259
Treasury stock - 27,517,615 shares at September 30, 2024 and 27,358,037 shares at December 31, 2023 (488,824) (485,793)
Accumulated other comprehensive loss (14,059) (15,191)
Accumulated deficit (580,301) (498,202)
Total stockholders' equity 94,532 152,700
Total liabilities and stockholders' equity $ 654,753 $ 783,170

Thryv Holdings, Inc. and Subsidiaries

Consolidated Statements of Cash Flows

Nine Months Ended September 30,
(in thousands) 2024 2023
Cash Flows from Operating Activities
Net (loss) $ (82,099) $ (1,754)
Adjustments to reconcile net (loss) to net cash provided by operating activities:
Depreciation and amortization 41,144 46,940
Amortization of deferred commissions 14,251 10,304
Amortization of debt issuance costs 3,151 4,080
Deferred income taxes (11,823) 808
Provision for credit losses and service credits 16,496 15,594
Stock-based compensation expense 17,653 16,653
Other components of net periodic pension cost 4,743 3,888
Impairment charges 83,094
Loss on foreign currency exchange rates 933 164
Non-cash loss from the remeasurement of the indemnification asset 10,734
Loss on early extinguishment of debt 6,638
Other (3,167)
Changes in working capital items, excluding acquisitions:
Accounts receivable 18,161 59,238
Contract assets (6,160) 1,111
Prepaid expenses and other assets (7,079) 23,489
Accounts payable and accrued liabilities (14,108) (63,469)
Other liabilities (18,188) (24,132)
Net cash provided by operating activities 63,640 103,648
Cash Flows from Investing Activities
Additions to fixed assets and capitalized software (24,730) (22,920)
Acquisition of a business, net of cash acquired (8,897)
Other (215)
Net cash used in investing activities (24,730) (32,032)
Cash Flows from Financing Activities
Proceeds from Term Loan 234,256
Proceeds from Term Loan, related party 109,444
Payments of Term Loan (345,151) (95,000)
Payments of Term Loan, related party (16,717)
Proceeds from ABL Facility 247,579 697,234
Payments of ABL Facility (274,524) (694,395)
Debt issuance costs (5,480)
Purchase of treasury stock (499)
Proceeds from exercises of stock warrants 15,899
Other 5,646 4,124
Net cash used in financing activities (45,446) (72,138)
Effect of exchange rate changes on cash, cash equivalents and restricted cash (120) (707)
(Decrease) in cash, cash equivalents and restricted cash (6,656) (1,229)
Cash, cash equivalents and restricted cash, beginning of period 20,530 18,180
Cash, cash equivalents and restricted cash, end of period $ 13,874 $ 16,951
Supplemental Information
Cash paid for interest $ 35,299 $ 44,029
Cash paid for income taxes, net $ 14,960 $ 7,605
Non-cash investing and financing activities
Repurchase of Treasury stock as a result of the settlement of the indemnification asset $ $ 15,760

Segment Information

During first quarter of 2024, the Company changed the internal reporting provided to the chief operating decision maker (“CODM”). As a result, the Company reevaluated its segment reporting and determined that Thryv U.S. Marketing Services and Thryv International Marketing Services should be reflected as a single reportable segment, and that Thryv U.S. SaaS and Thryv International SaaS should be reflected as a single reportable segment. As such, beginning on January 1, 2024, the results of our Marketing Services and SaaS businesses are presented as two reportable segments. Comparative prior periods have been recast to reflect the current presentation.

The following tables summarize the operating results of the Company's reportable segments:

Three Months Ended September 30, Change
(in thousands) 2024 2023 Amount %
Revenue
Marketing Services $ 92,797 $ 116,462 $ (23,665) (20.3) %
SaaS 87,055 67,360 19,695 29.2 %
Total Revenue $ 179,852 $ 183,822 $ (3,970) (2.2) %
Segment Gross Profit
Marketing Services $ 51,374 $ 60,776 $ (9,402) (15.5) %
SaaS 60,607 42,868 17,739 41.4 %
Consolidated Segment Gross Profit $ 111,981 $ 103,644 $ 8,337 8.0 %
Segment EBITDA
Marketing Services $ 9,309 $ 7,835 $ 1,474 18.8 %
SaaS 10,314 (504) 10,818 NM
Consolidated Adjusted EBITDA $ 19,623 $ 7,331 $ 12,292 167.7 %
Nine Months Ended September 30, Change
--- --- --- --- --- --- --- --- ---
(in thousands) 2024 2023 Amount %
Revenue
Marketing Services $ 398,389 $ 491,051 $ (92,662) (18.9) %
SaaS 239,171 189,747 49,424 26.0 %
Total Revenue $ 637,560 $ 680,798 $ (43,238) (6.4) %
Segment Gross Profit
Marketing Services $ 252,219 $ 299,305 $ (47,086) (15.7) %
SaaS 161,991 119,232 42,759 35.9 %
Consolidated Segment Gross Profit $ 414,210 $ 418,537 $ (4,327) (1.0) %
Segment EBITDA
Marketing Services $ 109,137 $ 129,717 $ (20,580) (15.9) %
SaaS 23,914 5,522 18,392 NM
Consolidated Adjusted EBITDA $ 133,051 $ 135,239 $ (2,188) (1.6) %

Non-GAAP Measures

Our results included in this press release include Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted Gross Profit, which are not presented in accordance with U.S. generally accepted accounting principles (“GAAP”). These non-GAAP measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. Please refer to the supplemental information presented in the tables below for a reconciliation of Adjusted EBITDA to Net income (loss) and Adjusted Gross Profit to Gross profit. Both Net income (loss) and Gross profit are the most comparable GAAP financial measure to Adjusted EBITDA and Adjusted Gross Profit, respectively. Adjusted EBITDA margin is defined as Adjusted EBITDA divided by revenue.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We believe that these measures provide additional tools for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. However, it is important to note that the particular items we exclude from, or include in, our non-GAAP financial measures may differ from the items excluded from, or included in, similar non-GAAP financial measures used by other companies in the same industry.

The following is a reconciliation of Adjusted EBITDA to its most directly comparable GAAP measure, Net (loss):

Three Months Ended September 30, Nine Months Ended September 30,
(in thousands) 2024 2023 2024 2023
Reconciliation of Adjusted EBITDA
Net (loss) $ (96,071) $ (27,046) $ (82,099) $ (1,754)
Interest expense 11,514 15,131 37,048 47,911
Depreciation and amortization expense 12,519 15,842 41,144 46,940
Stock-based compensation expense (1) 6,011 5,462 17,653 16,653
Restructuring and integration expenses (2) 4,861 3,584 17,679 12,845
Income tax (benefit) expense (5,375) (10,241) 6,640 (9,173)
Transaction costs (3) 1,706 1,706 373
Other components of net periodic pension cost (4) 1,581 1,902 4,743 3,888
Loss on early extinguishment of debt (5) 6,638
Non-cash loss from remeasurement of indemnification asset (6) 10,734
Impairment charges 83,094 83,094
Other (7) (217) 2,697 (1,195) 6,822
Adjusted EBITDA $ 19,623 $ 7,331 $ 133,051 $ 135,239

(1)We record stock-based compensation expense related to the amortization of grant date fair value of the Company’s stock-based compensation awards.

(2)For the three and nine months ended September 30, 2024 and 2023, expenses relate to periodic efforts to enhance efficiencies and reduce costs, and include severance benefits, and costs associated with abandoned facilities and system consolidation.

(3)Expenses related to the Keap acquisition during the three and nine months ended September 30, 2024, and the Yellow acquisition during the nine months ended September 30, 2023.

(4)Other components of net periodic pension cost is from our non-contributory defined benefit pension plans that are currently frozen and incur no additional service costs. The most significant component of Other components of net periodic pension cost relates to periodic mark-to-market pension remeasurement.

(5)In connection with the debt refinancing completed on May 1, 2024, we recorded a Loss on early extinguishment of debt related to the write-off of certain unamortized debt issuance costs on our prior Term Loan and prior ABL Facility.

(6)In connection with the YP acquisition, the seller indemnified us for future potential losses associated with certain federal and state tax positions taken in tax returns filed by the seller prior to the acquisition date.

(7)Other primarily represents foreign exchange-related expense (income).

The following tables set forth reconciliations of Adjusted Gross Profit and Adjusted Gross Margin, to their most directly comparable GAAP measures, Gross profit and Gross margin:

Three Months Ended September 30, 2024
(in thousands) Marketing Services SaaS Total
Reconciliation of Adjusted Gross Profit
Gross profit $ 51,374 $ 60,607 $ 111,981
Plus:
Depreciation and amortization expense 2,508 2,189 4,697
Stock-based compensation expense 69 92 161
Adjusted Gross Profit $ 53,951 $ 62,888 $ 116,839
Gross Margin 55.4 % 69.6 % 62.3 %
Adjusted Gross Margin 58.1 % 72.2 % 65.0 %
Three Months Ended September 30, 2023
--- --- --- --- --- --- --- --- --- ---
(in thousands) Marketing Services SaaS Total
Reconciliation of Adjusted Gross Profit
Gross profit $ 60,776 $ 42,868 $ 103,644
Plus:
Depreciation and amortization expense 4,885 1,901 6,786
Stock-based compensation expense 103 71 174
Adjusted Gross Profit $ 65,764 $ 44,840 $ 110,604
Gross Margin 52.2 % 63.6 % 56.4 %
Adjusted Gross Margin 56.5 % 66.6 % 60.2 %
Nine Months Ended September 30, 2024
--- --- --- --- --- --- --- --- --- ---
(in thousands) Marketing Services SaaS Total
Reconciliation of Adjusted Gross Profit
Gross profit $ 252,219 $ 161,991 $ 414,210
Plus:
Depreciation and amortization expense 10,569 5,770 16,339
Stock-based compensation expense 280 228 508
Adjusted Gross Profit $ 263,068 $ 167,989 $ 431,057
Gross Margin 63.3 % 67.7 % 65.0 %
Adjusted Gross Margin 66.0 % 70.2 % 67.6 %
Nine Months Ended September 30, 2023
--- --- --- --- --- --- --- --- --- ---
(in thousands) Marketing Services SaaS Total
Reconciliation of Adjusted Gross Profit
Gross profit $ 299,305 $ 119,232 $ 418,537
Plus:
Depreciation and amortization expense 16,790 4,603 21,393
Stock-based compensation expense 325 171 496
Adjusted Gross Profit $ 316,420 $ 124,006 $ 440,426
Gross Margin 61.0 % 62.8 % 61.5 %
Adjusted Gross Margin 64.4 % 65.4 % 64.7 %

Supplemental Financial Information

The following supplemental financial information provides Revenue, Adjusted EBITDA and Adjusted EBITDA Margin by (i) Marketing Services businesses and (ii) SaaS businesses. Total SaaS Adjusted EBITDA and Adjusted EBITDA margin are non-GAAP financial measures. Total Marketing Services Adjusted EBITDA and Adjusted EBITDA margin are also non-GAAP financial measures. These non-GAAP financial measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. Please refer to the supplemental information presented in the tables below for a reconciliation of these non-GAAP financial measures to the corresponding segment financial measures presented in accordance with GAAP.

We believe that these non-GAAP financial measures provide useful information about our global SaaS and Marketing Services financial performance, enhance the overall understanding of our global SaaS and Marketing Services past financial performance and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We believe that these measures provide additional tools for investors to use in comparing our core financial performance over multiple periods.

Three Months Ended September 30, 2024
(in thousands) Marketing Services SaaS Total
Revenue $ 92,797 $ 87,055 $ 179,852
Net (Loss) (96,071)
Net (Loss) Margin (53.4) %
Adjusted EBITDA 9,309 10,314 19,623
Adjusted EBITDA Margin 10.0 % 11.8 % 10.9 %
Three Months Ended September 30, 2023
--- --- --- --- --- --- --- --- --- ---
(in thousands) Marketing Services SaaS Total
Revenue $ 116,462 $ 67,360 $ 183,822
Net (Loss) (27,046)
Net (Loss) Margin (14.7) %
Adjusted EBITDA 7,835 (504) 7,331
Adjusted EBITDA Margin 6.7 % (0.7) % 4.0 %
Nine Months Ended September 30, 2024
--- --- --- --- --- --- --- --- --- ---
(in thousands) Marketing Services SaaS Total
Revenue $ 398,389 $ 239,171 $ 637,560
Net (Loss) (82,099)
Net (Loss) Margin (12.9) %
Adjusted EBITDA 109,137 23,914 133,051
Adjusted EBITDA Margin 27.4 % 10.0 % 20.9 %
Nine Months Ended September 30, 2023
--- --- --- --- --- --- --- --- --- ---
(in thousands) Marketing Services SaaS Total
Revenue $ 491,051 $ 189,747 $ 680,798
Net (Loss) (1,754)
Net (Loss) Margin (0.3) %
Adjusted EBITDA 129,717 5,522 135,239
Adjusted EBITDA Margin 26.4 % 2.9 % 19.9 %

Forward-Looking Statements

Certain statements contained herein are not historical facts, constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties. Statements that include the words “may”, “will”, “could”, “should”, “would”, “believe”, “anticipate”, “forecast”, “estimate”, “expect”, “preliminary”, “intend”, “plan”, “target”, “project”, “outlook”, “future”, “forward”, “guidance” and similar statements of a future or forward-looking nature identify forward-looking statements. These statements are not guarantees of future performance. These forward-looking statements are based on our current expectations and beliefs concerning future developments and their potential effect on us. While management believes that these forward-looking statements are reasonable as and when made, there can be no assurance that future developments affecting us will be those that we anticipate. Accordingly, there are or will be important factors that could cause our actual results to differ materially from those indicated in these statements. We believe that these factors include, but are not limited to, the risks related to the following: the Company’s ability to maintain adequate liquidity to fund operations; the Company’s future operating and financial performance; the Company’s ability to consummate acquisitions, or, if consummated, to successfully integrate acquired businesses into the Company’s operations, the Company’s ability to recognize the benefits of acquisitions, or the failure of an acquired company to achieve its plans and objectives; limitations on our operating and strategic flexibility and the ability to operate our business, finance our capital needs or expand business strategies under the terms of our credit facilities; our ability to retain existing business and obtain and retain new business; general economic or business conditions affecting the markets we serve; declining use of print yellow page

directories by consumers; our ability to collect trade receivables from clients to whom we extend credit; credit risk associated with our reliance on small and medium sized businesses as clients; our ability to attract and retain key managers; increased competition in our markets; our ability to obtain future financing due to changes in the lending markets or our financial position; our ability to maintain agreements with major Internet search and local media companies; reduced advertising spending and increased contract cancellations by our clients, which causes reduced revenue; and our ability to anticipate or respond effectively to changes in technology and consumer preferences as well as the risks and uncertainties set forth in the Company's most recent Annual Report on Form 10-K filed with the Securities and Exchange Commission. All subsequent written and oral forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by such cautionary statements.

If one or more events related to these or other risks or uncertainties materialize, or if our underlying assumptions prove to be incorrect, actual results may differ materially from what we anticipate. For these reasons, we caution you against relying on forward-looking statements. All forward-looking statements included in this press release are expressly qualified in their entirety by the foregoing cautionary statements. These forward-looking statements speak only as of the date hereof and, other than as required by law, we undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

About Thryv

Thryv Holdings, Inc. (NASDAQ:THRY) is the provider of the leading do-it-all small business software platform that empowers small businesses to modernize how they work. It offers small business owners everything they need to communicate effectively, manage their day-to-day operations, and grow — all in one place — giving up to 20 hours back in their week. Thryv's customizable platform features three centers: Thryv Command Center, a freemium central communications hub, Business CenterTM and Marketing CenterTM. Approximately 300,000 businesses globally use Thryv to connect with local customers and take care of everything they do, start to finish. For more information, visit thryv.com.

Media Contact:

Julie Murphy

Thryv, Inc.

617.967.5426

julie.murphy@thryv.com

Investor Contact:

Cameron Lessard

Thryv, Inc.

214.773.7022

cameron.lessard@thryv.com

exhibit992-q32024investo

3rd QUARTER 2024 Exhibit 99.2


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12 Thryv Closed Keap Acquisition on October 31, 2024 Product suite complementary with Ultimate package enabling upsell / cross-sell opportunities at low CAC Diversifies Go-To-Market Motion and Geographic Expansion Enhances Thryv’s Software Roadmap Strategic Logic Expected Significant Shareholder Value Creation Enhanced business model profile Immediate gross margin uplift of SaaS business Expected to be accretive to non-GAAP EPS in 2025E and substantially accretive going forward Expected to achieve revenue and cost synergies by 2025


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15 Q3 2024


16 3rd Quarter 2024 Highlights 3rd Quarter $ in thousands 2024 2023 YoY% Total SaaS Revenue $87,055 $67,360 29.2% Adjusted EBITDA 10,314 (504) Adjusted EBITDA Margin 11.8% (0.7)% Total Marketing Services Revenue $92,797 $116,462 (20.3)% Adjusted EBITDA 9,309 7,835 Adjusted EBITDA Margin 10.0% 6.7% Consolidated Revenue $179,852 $183,822 (2.2)% Net (Loss) (96,071) (27,046) Net (Loss) Margin (53.4)% (14.7)% Adjusted EBITDA 19,623 7,331 Adjusted EBITDA Margin 10.9% 4.0%


17 FINANCIAL REVIEW SaaS Highlights +29% YoY +45% YoY $307 $82M +30% YoY Revenue Growth Growing Subscribers ARPU ThryvPay TPVSeasoned Net Dollar Retention (NDR) 72.2% +560 bps YoY 101% +900 bps YoY Adjusted Gross Margin


18 SaaS Highlights F I N A N C I A L R E V I E W Revenue $67.4 $87.1 Q3-23 Q3-24 Adjusted EBITDA $(0.5) $10.3 Q3-23 Q3-24 Adjusted Gross Margin 66.6% 72.2% Q3-23 Q3-24 ($ in millions)


19 (1) (1) Denotes customer demand for paid centers.


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21 $30.6 $33.7 $35.9 $37.3 $38.5 $40.7 $44.9 $51.6 $50.9 $54.2 $62.9 $48.2 $52.2 $56.6 $59.3 $59.9 $62.5 $67.4 $74.0 $74.3 $77.8 $87.163.4% 64.5% 63.5% 62.8% 64.2% 65.1% 66.6% 69.7% 68.4% 69.7% 72.2% SaaS Adjusted Gross Profit SaaS Revenue SaaS Adj. Gross Profit Margin Q1-22 Q2-22 Q3-22 Q4-22 Q1-23 Q2-23 Q3-23 Q4-23 Q1 24 Q2-24 Q3-24 F I N A N C I A L R E V I E W Released Q2 2019 Released on Restricted Sale Q4 2022 Released Q3 2023* Released For General Availability *Command Center was in beta until December 2023. Multi-center Platform Improving Profitability


22 Q3-24 Q3-23 Marketing Services Billings (millions)(2) $105.7 $163.7 YoY % (35)% (19)% BILLINGS (YoY%) (19)% (17)% (20)% (17)% (19)% (22)% (19)% (23)% (24)% (28)% (35)% 21% 20% 24% 25% 24% 20% 13% 22% 22% 24% 32% (14)% (12)% (13)% (9)% (12)% (14)% (12)% (12)% (12)% (14)% (16)% Q1 '22 Q2 '22 Q3 '22 Q4 '22 Q1 '23 Q2 '23 Q3 '23 Q4 '23 Q1 '24 Q2 '24 Q3 '24 Total Company Billings F I N A N C I A L R E V I E W Q3-24 Q3-23 SaaS Billings (millions)(1) $86.2 $65.1 YoY % 32% 13% Q3-24 Q3-23 Total Company Billings (millions) $191.9 $228.9 YoY % (16)% (12)% (1) SaaS Billings may differ from SaaS Revenue due to various U.S. GAAP accounting adjustments. (2) Marketing Services Billings excludes Vivial Holdings run-off products. Figures may not foot due to rounding.


23 Q4 and FY 2024 Outlook Company Raises FY 2024 SaaS EBITDA Guidance (in millions, USD) Q4 2024 FY 2024 MANAGEMENT COMMENTARY TOTAL MARKETING SERVICES REVENUE $81.0 to $83.0 $479.0 to $481.0 • Company expects FY-24 revenue decline of 26% to 27% Adjusted EBITDA $16.0 to $19.0 $125.0 to $128.0 • Company expects MS EBITDA margins in the mid- twenties for FY-24 (in millions, USD) Q4 2024 FY 2024 MANAGEMENT COMMENTARY TOTAL SAAS REVENUE $90.0 to $92.0 $329.5 to $331.5 • Company expects FY-24 growth of 25% to 26% Adjusted EBITDA $9.5 to $10.5 $33.5 to $34.5 • Q4-24 SaaS EBITDA impacted by ~$2-3 million as lower print volumes shifted additional cost allocations to SaaS


24 Keap Outlook Keap Acquired on October 31, 2024 (in millions, USD) Q4 2024 MANAGEMENT COMMENTARY KEAP REVENUE $11.0 to $12.0 • Q4 guidance reflects only November and December revenues, as the acquisition closed on October 31, 2024. Adjusted EBITDA de minimis • Keap EBITDA is de minimis as we initiate the plan to integrate the SaaS businesses.



26 (in thousands) Q1-23 Q2-23 Q3-23 Q4-23 FY23 Q1-24 Q2-24 Q3-24 YTD Q3-24 Net Income (Loss) $ 9,314 $ 15,978 $ (27,046) $ (257,541) $ (259,295) $ 8,424 $ 5,548 $ (96,071) $ (82,099) Interest expense 16,488 16,292 15,131 13,817 61,728 13,359 12,175 11,514 37,048 Depreciation and amortization expense 15,431 15,667 15,842 16,311 63,251 14,553 14,072 12,519 41,144 Stock-based compensation expense 5,393 5,798 5,462 5,548 22,201 5,289 6,353 6,011 17,653 Restructuring and integration expenses 5,340 3,921 3,584 1,767 14,612 5,265 7,553 4,861 17,679 Income tax expense (benefit) 4,496 (3,428) (10,241) 7,924 (1,249) 5,397 6,618 (5,375) 6,640 Transaction costs 373 — — — 373 — — 1,706 1,706 Other components of net periodic pension cost (benefit) 121 1,865 1,902 (6,607) (2,719) 1,581 1,581 1,581 4,743 Loss on early extinguishment of debt — — — — — — 6,638 — 6,638 (Gain) loss on remeasurement of indemnification asset (756) 11,490 — — 10,734 — — — — Impairment charges — — — 268,846 268,846 — — 83,094 83,094 Other 2,269 1,856 2,697 2,211 9,033 246 (1,224) (217) (1,195) Adjusted EBITDA $ 58,469 $ 69,439 $ 7,331 $ 52,276 $ 187,515 $ 54,114 $ 59,314 $ 19,623 $ 133,051 000 APPENDIX Non-GAAP Financial Reconciliation *Figures may not foot due to rounding.


27 Reconciliation of Adjusted Gross Profit to Gross profit APPENDIX Three Months Ended September 30, 2024 (in thousands) Marketing Services SaaS Consolidated Reconciliation of Adjusted Gross Profit Gross profit $ 51,374 $ 60,607 $ 111,981 Plus: Depreciation and amortization expense 2,508 2,189 4,697 Stock-based compensation expense 69 92 161 Adjusted Gross Profit $ 53,951 $ 62,888 $ 116,839 Gross Margin 55.4 % 69.6 % 62.3 % Adjusted Gross Margin 58.1 % 72.2 % 65.0 % Three Months Ended September 30, 2023 (in thousands) Marketing Services SaaS Consolidated Reconciliation of Adjusted Gross Profit Gross profit $ 60,776 $ 42,868 $ 103,644 Plus: Depreciation and amortization expense 4,885 1,901 6,786 Stock-based compensation expense 103 71 174 Adjusted Gross Profit $ 65,764 $ 44,840 $ 110,604 Gross Margin 52.2 % 63.6 % 56.4 % Adjusted Gross Margin 56.5 % 66.6 % 60.2 % Non-GAAP Financial Reconciliation


28 Reconciliation of Adjusted Gross Profit to Gross profit APPENDIX Non-GAAP Financial Reconciliation Nine Months Ended September 30, 2024 (in thousands) Marketing Services SaaS Consolidated Reconciliation of Adjusted Gross Profit Gross profit $ 252,219 $ 161,991 $ 414,210 Plus: Depreciation and amortization expense 10,569 5,770 16,339 Stock-based compensation expense 280 228 508 Adjusted Gross Profit $ 263,068 $ 167,989 $ 431,057 Gross Margin 63.3 % 67.7 % 65.0 % Adjusted Gross Margin 66.0 % 70.2 % 67.6 % Nine Months Ended September 30, 2023 (in thousands) Marketing Services SaaS Consolidated Reconciliation of Adjusted Gross Profit Gross profit $ 299,305 $ 119,232 $ 418,537 Plus: Depreciation and amortization expense 16,790 4,603 21,393 Stock-based compensation expense 325 171 496 Adjusted Gross Profit $ 316,420 $ 124,006 $ 440,426 Gross Margin 61.0 % 62.8 % 61.5 % Adjusted Gross Margin 64.4 % 65.4 % 64.7 %


29 APPENDIX Supplemental Financial Information The supplemental financial information provides Revenue, Adjusted EBITDA and Adjusted EBITDA Margin by our (i) Marketing Services business and (ii) SaaS business. SaaS Adjusted EBITDA and Adjusted EBITDA margin are non-GAAP financial measures. Marketing Services Adjusted EBITDA and Adjusted EBITDA margin are also non-GAAP financial measures. Additionally, the supplemental financial information provides consolidated Free cash flow, which is also a non-GAAP measure. These non-GAAP financial measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. Three Months Ended September 30, 2024 (in thousands) Marketing Services SaaS Total Revenue $ 92,797 $ 87,055 $ 179,852 Adjusted EBITDA 9,309 10,314 19,623 Adjusted EBITDA Margin 10.0 % 11.8 % 10.9 % Three Months Ended September 30, (in thousands) 2024 2023 Net cash provided by operating activities $ 35,980 $ 45,912 Additions to fixed assets and capitalized software (8,500) (8,904) Free cash flow $ 27,480 $ 37,008 Three Months Ended September 30, 2023 (in thousands) Marketing Services SaaS Total Revenue $ 116,462 $ 67,360 $ 183,822 Adjusted EBITDA 7,835 (504) 7,331 Adjusted EBITDA Margin 6.7 % (0.7) % 4.0 %


30 APPENDIX The supplemental financial information provides Revenue, Adjusted EBITDA and Adjusted EBITDA Margin by our (i) Marketing Services business and (ii) SaaS business. SaaS Adjusted EBITDA and Adjusted EBITDA margin are non-GAAP financial measures. Marketing Services Adjusted EBITDA and Adjusted EBITDA margin are also non-GAAP financial measures. Additionally, the supplemental financial information provides consolidated Free cash flow, which is also a non-GAAP measure. These non-GAAP financial measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. Nine Months Ended September 30, (in thousands) 2024 2023 Net cash provided by operating activities $ 63,640 $ 103,648 Additions to fixed assets and capitalized software (24,730) (22,920) Free cash flow $ 38,910 $ 80,728 Supplemental Financial Information Nine Months Ended September 30, 2024 (in thousands) Marketing Services SaaS Total Revenue $ 398,389 $ 239,171 $ 637,560 Adjusted EBITDA 109,137 23,914 133,051 Adjusted EBITDA Margin 27.4 % 10.0 % 20.9 % Nine Months Ended September 30, 2023 (in thousands) Marketing Services SaaS Total Revenue $ 491,051 $ 189,747 $ 680,798 Adjusted EBITDA 129,717 5,522 135,239 Adjusted EBITDA Margin 26.4 % 2.9 % 19.9 %


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32 APPENDIX Definitions Definitions of key terms used in this presentation are as follows: • Total SaaS revenue consists of SaaS revenue recognized by our domestic and foreign operations. • Total Marketing Services revenue consists of SaaS revenue recognized by our domestic and foreign operations. • Total SaaS Adjusted EBITDA1 consists of Adjusted EBITDA recognized by our domestic and foreign operations. • Total Marketing Services1 Adjusted EBITDA consists of Adjusted EBITDA recognized by our domestic and foreign operations. • Adjusted EBITDA2: Defined as Net income (loss) plus Interest expense, Income tax expense (benefit), Depreciation and amortization expense, Loss on early extinguishment of debt, Restructuring and integration expenses, Transaction costs, Stock-based compensation expense, and non-operating expenses, such as, Other components of net periodic pension (benefit) cost, Non-cash (gain) loss from remeasurement of indemnification asset, and certain unusual and non-recurring charges that might have been incurred. • Adjusted Gross Profit and Adjusted Gross Profit Margin2: Defined as Gross profit and Gross margin, respectively, adjusted to exclude the impact of depreciation and amortization expense and stock-based compensation expense. • Average Revenue per Unit (“ARPU”): Defined as total client billings for a particular month divided by the number of clients that have one or more revenue-generating solutions in that same month • Seasoned Net Dollar Retention: Defined as net dollar retention excluding clients acquired over the previous 12 months. 1The supplemental financial information provides Revenue, Adjusted EBITDA and Adjusted EBITDA Margin by our (i) Marketing Services business and (ii) SaaS business. Total SaaS Adjusted EBITDA and Adjusted EBITDA margin are non-GAAP financial measures. Total Marketing Services Adjusted EBITDA and Adjusted EBITDA margin are also non-GAAP financial measures. These non-GAAP financial measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. 2Results included in this presentation include Adjusted EBITDA, Adjusted EBITDA margin and Adjusted Gross Profit, which are not presented in accordance with U.S. generally accepted accounting principles (“GAAP”). These non-GAAP measures are presented for supplemental informational purposes only and are not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP. Please refer to the supplemental information presented in the tables in the Appendix for a reconciliation of Adjusted EBITDA to Net income (loss) and Adjusted Gross Profit to Gross profit. Both Net income (loss) and Gross profit are the most comparable GAAP financial measure to Adjusted EBITDA and Adjusted Gross Profit, respectively. Adjusted EBITDA margin is defined as Adjusted EBITDA divided by revenue. We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We believe that these measures provide additional tools for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. However, it is important to note that the particular items we exclude from, or include in, our non-GAAP financial measures may differ from the items excluded from, or included in, similar non-GAAP financial measures used by other companies in the same industry.