Ladies and gentlemen, thank you for standing by. Welcome to the RADCOM Ltd. Results Conference Call for the Third Quarter of 2021. All participants are present in a listen-only mode. Following management's formal presentation, instructions will be given for the question-and-answer session. As a reminder, this conference is being recorded and will be available for a replay on the company's website at www.radcom.com later today. On the call are Eyal Harari, RADCOM's CEO; and Amir Hai, RADCOM's CFO. Please note that management has prepared a presentation for your reference that will be used during the call. If you have not downloaded it yet, you may do so through the link in the Investors section of RADCOM's website at www.radcom.com/investor-relations. Before we begin, I would like to review the Safe Harbor provision. Forward-looking statements in the conference call involve several risks and uncertainties, including but not limited, to the company's statements about the outlook for the fourth quarter of 2021; its ability to deliver another growth year in 2021 and the increase of this trend in 2022; the optimization of 5G services on the AWS cloud and Amazon EKS for on-premises implementations, resulting from the integration with AWS; launching the Rakuten 5G standalone network; the company's sales pipeline momentum, sales cycle demand for its products and new requests, and potential expansion of opportunities; the company's continued investment in technology and R&D; expectations regarding the 5G and AI market sizes and trends in industry; investments, demand and spending; the company's cash position potential and expected growth; the company's expectations with respect to its relationships with Rakuten and AT&T; the potential for additional grants from the Israel Innovation Authority; the potential for additional technology integration, and its revenue guidance. The company does not undertake to update forward-looking statements. The full Safe Harbor provisions including risks that could cause actual results to differ from these forward-looking statements are outlined in the presentation and the company's SEC filings. In this conference call, management will be referring to certain non-GAAP financial measures which are provided to enhance the user's overall understanding of the company's financial performance. By excluding certain non-cash stock-based compensation expenses, non-GAAP results provide information helpful in assessing RADCOM's core operating performance and evaluating and comparing the results of operations consistently from period-to-period. The presentation of this additional information is not meant to be considered a substitute for the corresponding financial measures prepared in accordance with Generally Accepted Accounting Principles. Investors are encouraged to review the reconciliations of GAAP to non-GAAP financial measures included in the quarter's earnings release available on our website. Now, I would like to turn over the call to Eyal. Please go ahead.

Thanks operator. Good morning everyone and thank you for joining us for the third quarter 2021 earnings call. Earlier this morning, we issued a press release stating our third quarter results. We started the second half of the year with solid financial results. Total revenue was $10.2 million, which represents a ninth consecutive quarter of year-over-year revenue growth. As a result, we maintained our positive outlook for the fourth quarter and are optimistic about our overall ability to deliver another growth year in 2021. Moreover, with our current visibility, we believe this trend will continue in 2022. We continue to invest strategically in R&D and advance our cloud-native technology as we announce our new innovative AI solution as part of RADCOM ACE in August. This solution automatically analyzes millions of data sessions in real-time. As a result, it can reveal underlying faults in 5G networks that otherwise would likely go unidentified for extended periods and affect service quality. We received positive feedback from current and potential customers on our new AI solution and continue to engage in several ongoing opportunities for this new offering. Additionally, Light Reading, an independent digital media platform providing analysis and insights for the global communication networking and service industry, named RADCOM as a finalist in the 5G core product category during the quarter in their annual Leading Lights Awards. Our AI solution uses the latest advances in artificial intelligence to help rapidly evaluate new telecom deployment scenarios and assist in fast new real-time analytics. We are excited about the potential of this solution and believe it can provide real value to operators as they transition to more automated processes for managing their networks. Furthermore, we believe this investment will pay dividends in the form of top-line growth if 5G assurance requirements and AI continue to be adopted by more and more operators. In October, the analyst company Analysys Mason published their automated assurance market forecast for the next few years. They cover operator spending on telecom-specific automated assurance solutions. Analysys Mason stated in their report that the two main drivers for the expected acceleration in the assurance spending are the need for AI/ML-driven automation for 5G and cloud solutions, which is aligned with our R&D investment. As mentioned in previous quarters, standalone 5G networks are built on cloud technology. As a result, we continue seeing many collaborations between telecom operators and public cloud providers. Therefore, we continue working with technology partners to integrate RADCOM ACE with public cloud providers, helping operators ensure service quality and deliver a superior customer experience for 5G, delivered over the public cloud. In August, we announced our integration with one of the leading cloud providers, Amazon Web Services. This integration enables telecom operators to use AWS Cloud and Amazon Managed Kubernetes services along with RADCOM ACE to simplify 5G rollout and smartly manage network services more automatically on AWS cloud. This has received positive feedback from potential customers and we already have several ongoing opportunities for RADCOM ACE on AWS. This announcement followed our press release in the first quarter of 2021 covering our integration with Microsoft Azure. In addition, we continue to look into additional integrations to offer our advanced cloud-native assurance technology to more operators. One of the latest 5G trends we see in the market is more greenfield operators entering the telecom space. A greenfield operator builds its network from scratch. As seen in Japan with Rakuten, greenfield operators have a significant advantage over traditional operators. They can deploy the most advanced technology and are not held back by legacy networks. They are in essence pure 5G and cloud native from the start. With demand for connectivity and data consumption soaring, 5G opens new windows of opportunities for companies other than the traditional mobile operators to benefit from this surge in consumer demand and enter new verticals. In the US, DISH, the television and satellite provider, is deploying a greenfield 5G network that the plan will serve 70% of the US population by June 2023. In Europe, Germany 1&1 is rolling out a greenfield network expected to be Europe's first fully virtualized mobile network. Additional greenfield operators are emerging in the market and planning their 5G rollout. These processes take time, but automated assurance solutions are vital for operators deploying cloud-native technologies to monitor the entire network life cycle and ensure ongoing service quality. Furthermore, as Rakuten has demonstrated, these greenfield operators tend to choose vendors based on innovation and forward-looking solutions rather than legacy ones. So this is undoubtedly a market segment that is of interest to us. Turning to our installed base. AT&T continues to be a significant customer for us with whom we continue to maintain strong relationships. Our business has been solid and this year we expect to increase revenue compared to 2020. In addition, we continue providing AT&T with ongoing software leases to monitor service quality and ensure a positive customer experience. In their most recent earnings call, AT&T stated that they had attained historical subscriber growth rates and customer satisfaction across the board with lower churn and higher Net Promoter Score – NPS, which measures customer experience scores. This was the highest NPS score that AT&T had ever received. We believe that assurance solutions are vital for monitoring quality and resolving any network issues quickly. During the quarter, we worked closely with Rakuten Mobile to help prepare for the commercial launch of their 5G standalone network expected later this year. In August, Rakuten covered the transition to standalone reporting their successful data testing with the Tokyo Institute of Technology and citing some advanced use cases enabled only by 5G standalone. We are excited about the possibilities 5G standalone opens up and how our solutions support Rakuten as they advance their nationwide rollout. In previous calls, we mentioned our integration with the Rakuten communication platform RCP. This platform is now part of Rakuten Symphony, launched in August and incorporated as a new organization dedicated to setting RCP and other network solutions and managed services to operators worldwide. Earlier in the call, I mentioned Germany 1&1 greenfield operator. This is one of the first public announcements of an operator adopting Rakuten's platform. 1&1 contracted with Rakuten to help build its new mobile network and deploy Rakuten's communication platform. As RADCOM is Rakuten service assurance vendor of choice, being part of this platform can open up significant opportunities for us. Turning to the company and our corporate commitment. At RADCOM, we believe that our commitment to the environment as well as the social and corporate governance are integral to the success of our business. Accordingly, our ESG initiatives are part of our day-to-day activities. We are committed to promoting the highest standards of ethical business conduct, which is why our Board recently approved an update to our code of ethics that will be published soon on our website. With employee retention being key to our company's ability to run on all cylinders, we continue to prioritize the health and welfare of our employees during the ongoing pandemic. We adhere to the local and regional guidelines on safe distancing policies and provide our entire global workforce the ability to work remotely and maintain flexible hours. I am proud of our employees and thank them all for their ongoing dedication and commitment to supporting the company's customer commitments and growth strategy. We maintain our laser focus on retaining and nurturing top talent and creating a culture of excellence. We pride ourselves on our cutting-edge approach to 5G assurance and our commitment to retain key talent remains a critical component of this strategy. This quarter, to further catalyze this practice, we launched an employee retention program to support this objective. As I mentioned in the last quarter, our sales pipeline has increased by a double-digit percentage since the beginning of 2021. We continue to work in a significant number of sales opportunities across multiple regions. This includes proof-of-concept demonstrations and several opportunities that have reached the advanced stage of the sales cycle. Our pipeline also consists of a good mix of new and existing logos. Even though sales cycles are difficult to predict, we believe that some of these opportunities will convert into new customer contracts in the short term. To wrap up, we believe that 5G is on an upward trajectory and yet still only in its early stages. As a result, we expect that the demand for 5G assurance solutions to increase. I am pleased with our performance for Q3 in the fiscal year-to-date. We expect year-over-year revenue growth in fiscal 2021. And due to our increased visibility and sales pipeline, things are looking favorable for 2022. We remain confident that our product offerings are best-in-class and will play an important role in the 5G transformation as the market ramps up and more opportunities evolve. We reiterate our full year 2021 revenue guidance of $39 million to $41 million based on our current visibility. With that, I would like to turn the call over to Amir Hai, our CFO, who will discuss the financial results in detail. Amir, go ahead.

Thank you, Eyal, and good morning, everyone. Now, please turn to Slide 8 for our financial highlights. To help you understand the results, I will be referring mainly to non-GAAP numbers, which exclude share-based compensation. We ended the third quarter of 2021 with $10.2 million in revenue, increasing from $9.8 million in the third quarter of 2020. We are pleased with our consistent growth trend representing a ninth consecutive quarter of year-over-year growth. Our gross margin in the third quarter of 2021, on a non-GAAP basis, was 70%. Please note that our gross margin can fluctuate depending on the revenue mix. Our gross R&D expenses for the third quarter of 2021 on a non-GAAP basis were $4.5 million, a slight decrease of $100,000 compared to the third quarter of 2020. We received a grant of $205,000 from the Israel Innovation Authority during the quarter compared to a grant of $478,000 in the third quarter of last year. Following the Israel Innovation Authority discussions, we expect the Q4 grant to be between $100,000 to $200,000. As a result, our net R&D expenses for the third quarter of 2021 on a non-GAAP basis were $4.3 million compared to $4.1 million in the third quarter of 2020. Earlier in the call, Eyal mentioned the launch of our Employee Retention program to retain and nurture top talent at RADCOM. We deeply appreciate the contribution of our employees in supporting our customer commitments and developing our innovative solutions. Therefore, as part of the retention program started in mid-October, we allocate RSU incentives to a significant number of employees. This will increase our stock-based compensation expenses annually by $2.7 million on a linear basis for the next two years. Sales and marketing expenses for the third quarter of 2021 were $2.2 million on a non-GAAP basis, approximately the same as the third quarter of 2020. G&A expenses for the third quarter of 2021, on a non-GAAP basis, were $777,000, approximately the same as the third quarter of 2020. Operating loss on a non-GAAP basis for the third quarter of 2021 was $200,000 compared to an operating income of $239,000 for the third quarter 2020. Net loss for the third quarter of 2021, on a non-GAAP basis, was $333,000 or a net loss of $0.02 per diluted share compared to net income of $246,000 or net income of $0.02 per diluted share for the third quarter of 2020. On a GAAP basis, as you can see on slide 7, our net loss for the third quarter of 2021 was $1.1 million or a net loss of $0.08 per diluted share compared to a net loss of $0.4 million or a net loss of $0.03 per diluted share for the third quarter of 2020. At the end of the third quarter of 2021, our headcount was 278. Turning to the balance sheet. As you can see on slide 11, our cash, cash equivalents, and short-term bank deposits, as of September 30, 2021, were $67 million. That's the end of our prepared remarks. I will now turn the call back over to the operator for your questions.

Thank you. Ladies and gentlemen, at this time, we’ll begin the question-and-answer session. The first question is from Alex Henderson of Needham & Company. Please go ahead.

Hi, guys. It sounds like you're making good progress on the pipeline. Congratulations on that. And hopefully that will metastasize into good solid growth next year. I wasn't sure I caught exactly what you said. Did you say a $2.7 million increase for the next two years? I'm not sure what that – I kind of missed that one. Could you just reiterate what you said there?

Yes. I will take it, Eyal. Basically, what I mentioned in the call is that we granted RSUs to a significant number of the employees. And we're expecting expenses of $2.7 million per year as a result of this grant.

Okay. I missed that RSU piece. My primary question right now is, not so much on the RSU side, but rather on the exchange rate side. The shekel has been a challenging currency to be denominated in, and it's hitting 10-year highs that as far as my credits go back. I suspect it's at an all-time high and it's up a lot over the last quarter and certainly over the last month even. So, can you talk a little bit about what the shekel impact is on your cost structure? And to what extent you use or don't use hedging because I don't recall the answer to that question.

Sure. I would take it, Alex. Basically, our shekel expenses per quarter are about $5 million to $6 million. So every $0.36, that’s $50,000 to $60,000, and if we look at the shekel rate right now, of course the impact will be in Q4 and it's about a 3% decrease. So, it's about $150,000 to $180,000 per quarter. We are doing short-term hedging and we hedge the shekel expenses until the end of the year. We may expand this position and do more hedging on longer term based on the situation that we will see in the coming few weeks.

Yes. So, if I were to look out into 2022, based on the current exchange rate which you hedge and still in the current exchange rates, what would be the quarterly impact? Is it that $150,000 to $180,000 per quarter throughout 2022?

Yes.

Okay. And then just going back to the RSU, the RSUs are going through the income statement expense as part of the non-GAAP numbers, or is that GAAP?

It's in the GAAP numbers in Q3; you don't see it because we – it comes under crossing in mid-October. So, the results will be in Q4 and going forward.

But in the non-GAAP, I assume that those come out of the non-GAAP, is that correct?

Yes. Those expenses will be out of the non-GAAP numbers, yes.

Right. That's perfect. Going back to the business, it's becoming clear that we are very rapidly moving away from the 5G array and 4G core to more companies doing full true 5G. You guys obviously are much more positioned against that than you are against the hybrid architecture. If you were to look kind of globally, where do you think we are in terms of the percentage of companies making that transition? Is it 10% to 20% of service providers today making that transition? And by the end of next year, is it in excess of $25 million? And then another year out $35 million to $50 million. I mean how do you see that progressing?

So Alex, thank you. I believe the most important thing we see in the market is the commitment level to move to 5G is very high. I think today, most of the top operators already have concrete plans to move to 5G. But as we know this process takes time. Usually, the initial phase for the first movers in the market takes them longer than others as the vendor community is not always still mature. I believe the number we are today is still when we go not only on the commitment but on the practical level of implementation. We are still on a single-digit percentage, and this should increase next year. But as we know once the technology is getting more mature, then the increase is getting faster and faster. So I wouldn't say that we are now getting – I believe your numbers were a bit too high. It's very hard also to quantify because there are different operators of different sizes. We are still in the early stage. We are still looking at a process that will take multiple years. I believe that next year we will start to see a significant movement to 5G, but this is expected to increase year-over-year once the technology matures and the migration to 5G gets easier and more predictable. As of today, it’s still – there are still a lot of moving parts on the 5G architecture and how to implement, which hesitates and create complexity for the operators to complete their transition.

Okay. So, if I look at the sales pipeline, obviously, some very encouraging commentary around their double-digit increase since 2020. More advanced opportunities within the pipeline, so maturing of some of them. And I think the comment that was most interesting is that over the short term, you expect some conversions. Can you give us some size of scaling around what those type of conversions might look like and what those programs might look like? Just give us some context around that?

So, we are seeing that in the last probably 18 months, we were engaged with multiple operators on their 5G programs. And as we know, our sales cycle is usually 18 to 24 months and we see multiple operators advancing in the sales cycle into later stages. We are not expecting dozens of customers to mature into new projects, but we are advancing with very, very important customers that we are looking into expanding our activity with them. And I cannot refer you to specific number at this stage. But as you know, our solution entry level requires some significant investment. It's not that most of our customers are in the multiple million dollar range. And every win is significant in our industry. So, I am encouraged by the advance of the overall pipeline. This has definitely been an amazing work by the team from the beginning of the year. I'm encouraged by the overall progress in the industry. But as we know, eventually, it's a process that telecom sales processes are long and we don't have yet some specifics to share.

So, just in terms of the scaling of the size of the customer, are these Tier one customers or Tier two smaller new entrant-type customers? Can you just give us any characteristics around the ones that you think?

Overall, what I can share is, as I shared before, we are targeting primarily the operators that are focusing on 5G. These carriers are the most advanced and adopting the new technology. This is what we are targeting. We are following the different geographies as well. 5G is more mature in order to capture our market share. This was our strategy all along and we continue to be very focused on that. And some operators are bigger in the pipeline, and some are smaller, but we are primarily focused on the Tier one in the different countries, as they are the ones that drive the technology forward.

It does sound though that you're more in the Rakuten, DISH kind of newer operators as opposed to the larger operators in terms of focus a little bit more there than in previous years. Is that accurate?

We are discussing with many operators globally. And again, the trend is mainly where the maturity of the 5G is. 4G investment in most countries was done years ago. Our advantage is where we go into virtualized networks and 5G implementations. This is where we focus. This is the market share we want to grab and we are really focused on those accounts. And in our pipeline, we have a mix of traditional carriers, as I mentioned also in the previous remark, and greenfield carriers, as long as they are focused on new technology, as long as those are sizeable and can appreciate our technology and work with us, these are the ones we are targeting and we have a mix of all of them.

Okay. So let me shift gears. One last question and then I'll cede the floor. The AWS situation is obviously quite interesting. Certainly, you've had pretty good success in cloud environment. Within that, you said that there were several opportunities but really characterize them. Are those new opportunities, new customers, or are those customers that you've been working with that said 'Look you got to have AWS because we're going to be moving over there.' And obviously with AT&T having moved over to Microsoft, this is a necessity. We need to be able to do a cloud-centric model and if you don't do it, we can't work with you, therefore it became a necessity, or are these just flat-out new leads people you haven't been talking to before?

So when we look today on the cloud strategy of telecom operators, we see that the hyperscalers, the big cloud providers are taking an increased role in this transformation. Some carriers understand that it's not cost-effective or it's not a core business to run and maintain cloud platforms. And we see in the last few quarters an increased activity from those players. As our solution is a cloud-native platform and we built it in a way that we need to adapt to the operators' environment. If an operator selects strategic partners to do is all cloud network and cloud infrastructure, we see that we need to integrate into that environment. So the leading cloud providers are definitely on our top of the list in priority for integration. So it will enable us to open the doors into more activities. To your question, we have a mix of opportunities we identified before and this is why we prioritize our activity with AWS and Azure. But once you have this activity, you start to be exposed to additional operators that are working with them, and this would be driven into opportunities that we were not engaged with before. I believe we are still in an early stage of this transition to the cloud. But for us, it’s very good news to see that the cloud providers are there because one of the things that holds back the industry is the maturity of the cloud in order to move to full 5G stand-alone solutions. The more activity in this market, the more investment comes from the cloud providers, I believe this will increase the speed of migration to 5G, and this is, as I said, where we focus. So we are not expecting in this stage, and I talked about it when we discussed Azure. We are not expecting now AWS to be a reseller; it's more in this stage for enablement and exposure to the ecosystem. And I think it's a good proof of our technology and our ability to be really cloud-agnostic. And when you have the product that is built in the right way, you can run it on multiple cloud platforms, as I expect the telecom industry to be in the next few years. Great. I'll leave the floor.

The next question is from Bhavan Suri of William Blair. Please go ahead.

Hey, guys. Thanks for taking my question. It was good to see sort of the ramp and the visibility improvement. I think that's really exciting. I guess let's start off with the win in Germany as an example. So obviously, you are a service provider to Rakuten. Can you just help us understand, how linearly does your revenue ramp as Rakuten's revenue ramps or Rakuten's usage grows with these other providers that they're using Rakuten? So help us think through how that relationship, that one derivative relationship works?

Hi, Bhavan. So without getting into specifics for Rakuten and obviously, the win in Germany is a significant pivotal event for them as this is the first global operator out of Japan that Rakuten wins. What we stated before, our business with Rakuten is, as of our previous contract, to cover their operation in Japan. We initially signed with them the 4G network monitoring and assurance and we expanded with them at the end of last year into the 5G. As you recall, this was the first 5G stand-alone win in our industry, as of then. Our contracts were not covering any international operation and our potential to expand with Rakuten is where they expand into additional operations globally. As our solution is a business model that leads into a subscription basis, we are today mainly focusing on increasing the revenue by adding additional functionality as opposed to necessarily additional capacity, like the traditional box solution that you were selling box after box. So we are engaged with our top carriers typically on an enterprise license agreement, which is a linear payment in a subscription-based model, where the expansions are coming while you are expanding beyond the current functionality, the Rakuten case is like we did before from 4G to 5G, but any international operator that we expand is additional revenue. Overall, our expected revenue from an operator is related to the operator's value, which is a mix of the operator size and the ARPU they get from their subscribers because the value we bring relates to the overall revenue that the operators generate from subscribers as our key role is to improve customer satisfaction and improve the retention of the subscribers. So we typically size, or price our solutions based on the revenue base on the subscriber base of the operator and the revenue stream the ARPU that we get from their subscribers.

Got it. That was really helpful. Thank you. I want to touch on the AI piece too. Obviously, the AI piece makes sense, but there are a number of players that do sort of network monitoring, network optimization, not on the telco side but certainly for cloud providers. Some of the observability players do this, some of the newer vendors purely on the software side will do network – monitoring network management. Not sort of quite what you do, but help me understand the overlap of the competitive nature with some of the observability players, especially as you go to a pure software cloud-based approach. Help me think through is there competition? It differs. It's not your traditional competitors for the AI piece and sort of how relevant that is?

So we are a specialized vendor that is, our expertise comes with understanding the 5G network. We are experts on analyzing the different network functions and the flows between the functions. When you go to those generic AI companies, usually they have more generic engines, and so on, but they lack the special network expertise. This is usually where we play. We are not – we don't see today competition from these guys. Also, on the technology, there might be some overlaps because the telecom still requires a lot of in-depth specific information. I do believe that there is – this is something we monitor, and look both in terms of opportunity and also in terms of risk as they move to the cloud opens not only – we talked on this, from the view of 5G, but it opens up some additional views as there are other players, other solutions, other alternatives, both from the risk side and both from the opportunity side. But as of today, we don't really see any competition from the non-traditional vendors in the telecom space.

Got you. Got you. Got you. A couple of quick tactical questions from me. Just an update on LatAm progress, I guess, completion or timing of completion? And then one quick one on ACE, but let's talk about LatAm first.

So the LatAm project is still ongoing. It's doing good progress and it's currently as planned. Not sure if we have anything additional to add on that. Maybe I will take an important reminder that as we talked when we won this first order that we got earlier in the year, this was part of a bigger RFP and we are continuing to engage. Part of our pipeline is also to expand into additional areas in the network and this is still active and part of our pipeline potential.

Got you. Got you. Got you. And then just on ACE quickly. I'd love to understand, sort of how you think it's tracking vis-a-vis expectations. And I know you're not giving guidance, but you've certainly got visibility. You've talked about pipeline strength. You talked about some of the wins Rakuten's had, that you've had. How do you think that's going to sort of potentially track over the next three to five years?

The RADCOM ACE is the right product at the right time. We took the time and the experience we got when we started to work on software virtualization back in 2014-2015 and decided to invest in a whole new solution that is really built or cloud-native from scratch using container architecture and microservices. This includes the AI technology as part of the core of the capabilities. What we are seeing in the market is that the feedback is very positive. It looks like the right product at the right time. Adding to that, all the increased focus of the cloud providers in the telecom space is another good example of why the ACE product is exactly what was necessary because previous technology was not really optimized or capable to run on these environments. I believe this essentially goes side to side with the 5G development while we are still in the early stage of 5G. If we look a few years down the road, any carrier that will adopt 5G standalone in a strategic way will need a solution like the RADCOM ACE. I'm sure this is something that is clear to everyone. There are some workaround solutions that you can do in the short term. But in the long run, you will need to have a fully containerized cloud platform if your network is going to be fully containerized cloud platform as the assurance is typically tightly integrated into the other network functions and growth. Overall, today what we market is mainly the RADCOM ACE product. Most of our pipeline is already based on the RADCOM ACE product. Overall, as I mentioned, I feel positively encouraged from the advancement and the visibility we have.

Fair enough. Fair enough. That was great. Thanks for the color and thanks for taking my question. Appreciate it.

Thank you very much.

There are no further questions at this time. This concludes the RADCOM Ltd. Third Quarter, 2021 Results Conference Call. Thank you for your participation. You may go ahead and disconnect.