William Hawkins

“And as of the 1Q stage, I'm trying to get a better handle on how your admin expenses are driving non-life and life value chains. So on slide 10, please, what was the actual admin expense ratio within the 24.9%?”

“First of all thank you for providing more financial information in Excel format, I know it's a really small point but it is really helpful, thank you.”

“I'm checking in with all the companies on expense leverage after some work that KBW has done. And I mean, one observation is that you seem to have remarkably low expense ratios in Germany and America, which is good, but I'm still trying to sort of figure out.”