Blend Labs, Inc. Q4 FY2022 Earnings Call

Good afternoon. And welcome to Blend's Fourth Quarter 2022 Earnings Conference Call. My name is Winnie Ling and I'm Head of Legal for the company. Leading today's call are Nima Ghamsari, Co-Founder and Head of Blend; and Amir Jafari, our new incoming Head of Finance and Administration. Our outgoing Head of Finance, Marc Greenberg, is also with us. After Nima and Amir deliver their prepared remarks, our team will take questions. You can find the supplemental slides on our Investor Relations webpage at investor.blend.com. During the call, we will refer to certain non-GAAP measures, which are reconciled to GAAP results in today's earnings release and in the appendix to our supplemental slides. Non-GAAP measures are not intended to be a substitute for GAAP results. Also, certain statements made during today's conference call regarding Blend and its operations, in particular its guidance for 2023 may be considered forward-looking statements under federal securities laws. The Company cautions you that forward-looking statements involve substantial risks and uncertainties and a number of factors, many of which are beyond the company's control, could cause actual results, events, or circumstances to differ materially from those described in these statements. Please see the risk factors we've identified in our most recent 10-K, 10-Q, and other SEC filings. We are not undertaking any commitment to update these statements if conditions change, except as required by law. I'll now turn the call over to Nima.

Thank you, Winnie. 2022 was an extremely challenging year for our industry as we continue to see a sharp uptick in mortgage rates and margin compression for our customers. We have learned that we're not immune to the industry volume declines, which naturally impacted our financial performance. While the results are disappointing in the absolute sense, our total revenue was within the original guidance we laid out last March when no one knew quite how historic the mortgage origination downturn would be. It's important to note that despite these challenges, we continue to outperform the broader mortgage origination market in 2022, which points to the significant value we deliver through any part of the market cycle. The technology that powered our customers and drove productivity during the high volume pandemic boom is the same technology that is helping our customers improve their speed, efficiency, and ultimately, their margins today. Outside of mortgage, we've also continued to see traction with our Builder-enabled Consumer Banking products, which grew by mid double digits in Q4 versus the same period last year. I'm also proud to share that in Q4 2022, Credit One Bank signed deposit accounts that take advantage of the drag and drop capabilities of our Builder platform. We're also pleased to expand our relationship with Compeer Financial in Q4 2022, who is rolling out with our Builder-enabled personal loans, credit cards, and specialty products. We believe the power of our Builder platform could accelerate this growth rate in 2023 as we focus on putting the power of composable origination in the hands of our customers. Even with all this momentum, we remain realistic about the challenging and uncertain macro environment, and you'll hear us talk more about some of our ongoing cost management efforts, which are intended to align our cost structure with our outlook. Before diving into that topic as well as what we're focused on in 2023, I want to welcome Amir Jafari to the team. He's off to a flying start since joining earlier in the quarter and will play a big role in helping orchestrate Blend’s continued evolution into a platform company as we advance our strategy around the Builder platform. I also want to thank Marc Greenberg, who's here with us today, as well as Tim Mayopoulos, who stepped down from his management role a few weeks early to assist with the FDIC's recent efforts to protect insured depositors at Silicon Valley Bank. Tim will remain on Blend’s board. This has been a real team transition and it's been great to see everyone so invested in our success. Lastly, we recognize the events of the past week have had a significant impact on our industry and we'll continue to monitor the situation. While this is obviously a unique and dynamic time for the industry, we’re staying laser-focused on what's in our control, which is to continue supporting our customers and executing our business strategy. So that brings us to 2023 and how we're executing. This year, we're focused on three goals that I discussed in January and I want to talk briefly about the early momentum we're seeing with each. First, we're focused on accelerating our path to profitability by reducing our cost structure. I'm pleased to affirm that we're executing well on our cost reduction targets and have a line of sight to surpassing our previously stated net operating loss reduction objectives. In Q1 2023, we'll see the full benefit of the cost-cutting actions we took last year. And across 2023, we expect to see ongoing improvements in our expenses from the actions we announced in January. Amir will share more on the progress we've made so far. Over the course of the year, we will continue to be disciplined with our expenses and our focus around initiatives that are absolutely critical to our business strategy. Our second area of focus this year is to continue to deliver outstanding value to our mortgage customers. We know that our mortgage customers and the loan officers using our product value simplicity and efficiency above anything else. This is especially important in this market environment where shopping times have lengthened and the cost of lending has increased. Our mortgage offering continues to lead in driving best-in-class self-directed experiences for borrowers while automating multiple steps of the lender process to reduce the costs of origination and lower pull-through times. An ROI study of Blend’s customers conducted by MarketWise Advisors in Q4 2022 showed that our mortgage solution helped increase transaction speed by 37%, which in turn drove a 34% increase in closing rates. In a tight purchase-driven market, the speed from initial contact to closing is a critical value driver for our customers, allowing them to convert more borrower leads into loans. MarketWise determined that using our technology resulted in savings of over $630 per loan, an increase of over 40% since the prior study was conducted in 2021. Simply put, our mortgage solution is expanding our customers’ ROI over time. And so this year, we're focused on making sure our customers are fully utilizing the rich portfolio features already available to them. I'd like to call out a few highlights that point to the early momentum there. Adoption of our LO Toolkit grew across all 10 features in Q4 and we see that trend continue in Q1. We also sold a combined 17 new income and close deals in Q4 2022 and Q1 of this year. Stickiness and deepening relationships doesn't show up in the P&L right away, but strengthens our position for the long term as origination volumes recover. Last but definitely not least, in 2023, we plan to drive adoption of our Blend Builder platform. We've been evolving our platform over the past three years to enable composable origination, a new capability that financial services firms have wanted for many years that enables them to easily configure custom workflows from a set of modular components. Financial services firms are already able to achieve composable origination through our prebuilt consumer solutions like instant home equity, deposit accounts, credit cards, and eventually, they'll be able to build their own custom solutions using the Builder platform. We are also working to make our mortgage offering available on the platform at all of our future offerings so that we can become the platform as a service company that we aim to be. And we already have a few limited Builder powered features available to some of our mortgage customers, including a Spanish language intake form, which helps our customers serve their Spanish-speaking borrowers. So whether through a prebuilt or custom solution, it's this level of flexibility and composability that allows our team at Blend to deliver product updates on a frequent basis, all while helping our customers quickly and easily bring product ideas to life and introduce unique experiences and lower origination costs through simplified workflows. And when our customers win, we win. This is the kind of innovation that is driving the mid double-digit growth in our Consumer Banking revenue as our customers benefit from the speed, flexibility, and innovation from our platform. Blend benefits from the growth, predictability, and incremental margin that come with it. In Q4 2022, we introduced a platform fee for the Blend Builder platform that will generate regular recurring revenue for all Consumer Banking deals. Over the next year, we aim to put the power of our Builder platform in the hands of our customers. Earlier this week, we hosted the first of several events introducing composable origination to our customers and prospects. We are pleased with the early reception and encourage everyone on this call to visit blend.com/platform to learn more. To wrap up my remarks, in 2022 and year to date here in 2023, we have accomplished a lot of heavy lifting and moved Blend closer to realizing our vision for the banking industry. Ultimately, we are building a business to last not just through this difficult cycle but for many decades to come. And we have taken important steps to enable us to get all the way there as a sustainably growing and profitable business ultimately. Now I'd like to hand it over to Amir to recap the quarter this year and our outlook.

Thank you, Nima, and good afternoon, everyone. On today's call, I will cover our financial results for the fourth quarter and full year 2022. I will also provide an update on our progress to optimize our cost structure and accelerate our path to profitability. I will discuss the changes we expect to make to our disclosures in order to align our financial discussion as we continue our evolution as a platform company. I will conclude with our outlook for Q1, including a few insights on cost actions you saw from us in January. Please note that all figures referenced in our results are on a non-GAAP basis unless otherwise stated. We provide a reconciliation to comparable GAAP metrics alongside the earnings release we posted to our website prior to this call. As Nima explained, the industry we operate in has been facing incredible challenges. In 2022, interest rates increased at a faster pace than any time in recent history. Stickier than expected inflation and the threat of a looming recession worked in combination to dampen confidence, delaying decisions regarding borrowing and home ownership for many consumers. Between Q4 2021 and Q4 2022, industry-wide refinance volume declined by nearly 90% as the rate environment worsened. Total mortgage origination in Q4 was less than a third of the volume we saw in the same period last year. This represents a truly remarkable decline in activity. Against this market backdrop, our business continued to make investments in our lending products to improve experience, efficiency, and access to financing, all while giving the lender the right set of solutions to enhance their own productivity and reach as many borrowers as possible. In January, we announced additional cost reductions and efficiency initiatives that combined with the swift actions we already took in 2022 across our business are expected to reduce Blend’s annualized cost of revenue and operating expenses by over $100 million on a non-GAAP basis exiting calendar 2023 from what we reported in Q3 2022. We are making great progress on these efforts and I'm confident that we'll be demonstrating continued expense improvement quarter-by-quarter through 2023. Diving into the full year results, our total company revenue in 2022 was $235.2 million, within the original guidance we provided at this time last year when industry forecasts of mortgage volumes were more than 20% higher than where they ultimately ended. We credit this performance to a number of factors. Our mortgage business continued to gain market share, increasing by 510 basis points on a Blend funded volume basis between the end of 2020 and the first half of 2022. We demonstrated strong gross revenue retention of 97% for the fourth quarter. We feel this metric demonstrates the need for our product during all phases of the market cycle. We grew wallet share with existing customers through cross sale of ROI positive add-on products like income and close and aligning our pricing at renewal with the incremental value we delivered through continuous product enhancements. We also credit this growth to our investments in our consumer suite of solutions. As an example, home equity behaved counter-cyclically to the broader decline in mortgage activity and benefited our results this year. We are seeing the right ROI and customer demand in the suite of solutions which are consistent with our platform. We believe this positions Blend well to become a leader in the space and continue to provide better revenue diversification against mortgage market cyclicality. Our Blend platform segment revenue was $132 million, down 3% year-over-year. Within our platform segment, our mortgage banking revenue declined by 23% year-over-year in 2022 to $83.4 million amidst the 56% mortgage market volume decline over that same period. Our consumer banking and marketplace revenue totaled $44.2 million in 2022, an increase of 91% as compared to the prior year. This increase includes $10.2 million in software-enabled title revenue that has migrated to the Blend platform. Looking at our fourth quarter results, our platform performance reflected a steeper than expected decline in mortgage origination activity compared to our prior expectations. We expect this to carry forward into Q1 2023 given the timing between lower Q4 application activity and the timing of loan funding when we recognize revenue. Closing up the revenue discussion, we recognized $4.4 million in professional services revenue in 2022. Moving to gross profit, Blend's non-GAAP gross profit was approximately $91.7 million, down from $116.7 million in the prior year, impacted by lower mortgage origination activity. Our Blend platform aggregate gross margin in 2022 was 54%. However, excluding software-enabled title and professional services, our gross margin was approximately 73%. Despite the market headwinds, we remain focused on providing value to our customers, not just through the cross-sell of items like closing income verification but with our core mortgage product itself. As Nima shared, as we enhance our core mortgage product, the ROI we deliver increases incrementally. We continue to align our price at renewal with the incremental value we deliver. To this point, in Q4, we executed more than 75% of available renewals at higher rates, which on average was 14% above the prior funded loan pricing. Non-GAAP operating expenses for the fourth quarter totaled $58.1 million compared with $73.9 million in the prior year. The decrease reflects our continued progress in resetting our cost structure to support our path to profitability. While we have started to achieve sequential reductions in our expenses in 2022, as we have mentioned in prior calls, we will begin to show the full benefit of last year's actions in the current first quarter. Our Q4 operating expenses were generally in line with our expectations other than a few accounting-related adjustments that impacted G&A expenses. Our non-GAAP loss from operations was $43.1 million versus $38.7 million in the prior year, reflecting both the G&A impacts and lower revenue. While macroeconomic conditions remain challenging, our goal is to reduce our quarterly non-GAAP net operating loss by 50% to $20 million per quarter by the end of 2023. We are at the beginning of our platform journey and we are committed to meeting and beating the targets we reaffirmed in January and we'll continue to manage the cost structure to align with our path to profitability. Now turning to our balance sheet. Our cash, cash equivalents, and marketable securities as of December 31st totaled $354 million with total debt outstanding of $225 million on our five-year term loan. Our $25 million revolving line of credit remains unused. We have ample runway and liquidity based on our current outlook. As always, we will continue to be opportunistic when it comes to improving the strength of our balance sheet. I'll shift now to how we expect to shape the discussion of our financial and operating KPIs as part of our evolution to a platform company. First, beginning next quarter, we'll be modifying our revenue presentation in a couple of ways. As our consumer suite matures, it warrants a separate presentation in our discussion of financial results. We plan to accomplish this by including all of our consumer banking products, which include deposits, home equity, and personal lending products, such as credit cards and personal loans, as well as our platform subscription access in a single consumer suite lineup. During Q4, our consumer suite revenues were a significant driver of organic revenue growth and we expect this to continue in 2023. In mortgage, we will begin consolidating revenues from our marketplaces and add-on products like income and close into a single mortgage suite line item. This move reflects our focus on expanding relationships with our mortgage customers by including the incremental dollars that we gain on mortgage funding from our marketplace products. In addition to the refined revenue reporting, we are also refreshing the metrics and KPIs we report to reflect how we're managing the business and to enable you to better track our progress as our platform strategy comes to fruition. First, consistent with our planned mortgage revenue presentation, we will be measuring our per funded loan rate inclusive of the incremental dollars generated from products like income and close. Currently, I know many of you calculate our implied mortgage rate for funded loan by taking our mortgage revenue and dividing it by the number of mortgage transactions we report. Generally, this is an indicative measure of the rates we charge for our mortgage-only product, though I'd caution there are some GAAP adjustments to our revenue related to longer duration contracts, as well as the tiered element of our transaction pricing that both influence this calculation. To illustrate, doing that simple math implies we achieved $71 per loan in Q4, which is an increase of 10% from the same period last year. Including the other products, we would have added another 20% to our per funded loan rates in Q4, including all products utilized in the mortgage funding process to better reflect how we view our earnings from the same loan across our platform. In 2023, we expect to expand this rate further as the increased adoption of our feature set and additional touchpoints on our platform for the same loan. The second KPI change is that we have retired our net retention calculation. This is the one change we are making effective immediately. It has become clear that the inherent market volatility has made this measurement challenging to calculate within our mortgage transaction-based business model. We also understand it may be less helpful to the investment community given the backward-looking nature of the metric in a highly cyclical market. Additionally, next quarter, we are going to be retiring our consumer banking transaction counts as we focus on driving customer adoption of Blend Builder. Our pricing model for Builder will include both subscription and activity-based consumption fees. And as such, transaction counts are no longer the best way to measure our success. Finally, across the full business, we will continue to report our gross retention. Gross retention was 97% for the fourth quarter, reflecting the stickiness of our product, albeit with a small decrease related to smaller mortgage customers consolidating or closing their operations. On the same point, given recent headlines, I wanted to share that Blend does not have any affiliation with or direct exposure to Silicon Valley Bank or Signature Bank. Blend works with a diversified network of banking partners to ensure that our business operations remain resilient even during uncertain times. We will continue to monitor the situation and take the necessary steps to maintain the security and stability of our business. We recognize there are a number of changes here. Our team has worked through this carefully with the objectives of ensuring our analysts and investors have the right disclosures to monitor our progress as we continue our evolution towards becoming a platform-as-a-service company, as well as to simplify our story for everyone. I'll wrap up now with a discussion of our near-term outlook. While we continue to make great progress on the elements of our business that are within our control, the market we operate in remains highly uncertain. Industry outlook for 2023 mortgage origination volumes remains more than 20% below 2022 levels and nearly one-third of 2021 levels. Recent uncertainty around the pace of rate increases and the staying power of a higher interest rate environment clouded the outlook for the year. We have already seen volatility in mortgage application activity during the first quarter as rate optimism has been oscillating. Based on this, for the time being, we are going to be guiding on a quarterly rather than annual basis. We'll revisit that approach as the industry conditions clarify. We expect platform revenue to be between $24.5 million and $25.5 million in Q1 2023. We expect our title business revenue to be between $8.5 million and $9.5 million. Our total company revenue outlook is expected to be between $33 million and $35 million for the quarter. Our Q1 outlook reflects the most recent available industry forecast, which indicates that Q1 will be the mortgage origination low point for the year. Also note, as I mentioned earlier, the drop-off in application activity in late Q4 implies lower completed loan funding in Q1, and this is reflected in our outlook. Should industry forecasts for originations hold for the year, we believe that our platform business would be poised to return to sequential growth in Q2 and each subsequent quarter thereafter in 2023. I would note that our 2023 outlook doesn't reflect any significant new Blend platform view, so new customer activity would provide potential upside. Our total net operating loss is expected to be between $37 million and $39 million. This range includes a $72 million decrease in annualized run rate operating expenses from Q1 2022. We expect to see sequential improvement in our operating loss and believe our Q1 operating loss outlook has us on track to surpass our net operating loss reduction target for the year. I'm also happy to share that I expect Q1 will be the last quarter of our net operating loss carrying a three-handle. As Nima shared, continued mortgage and overall lending market volatility impacts our visibility into the revenue recovery. However, we set our longer-term path to profitability with an extended downturn in line. And because of this, we remain confident in the commitments we have made. It's only been a little over a month since I joined and I'd like to share my perspective of what I have seen to date. We have an incredible customer base that we have historically served through a single application. We are now able to execute on a platform strategy with Builder being used by our customers to drive digital transformation through a composable origination platform. This brings to fruition our vision from day one as the leading banking platform. This evolution will continue to bring us closer to our customers while also improving our unit economics and free cash flow. Our vision focused internally on our existing mortgage customers remains paramount. Builder allows us to add new buyers, for example, CTOs and increases our market share with our existing customers while allowing us to pursue new logos or process an array of financial products. To support our customers, we have incredible people across all of our teams. We will double down on efficiency and velocity through the lens of operational excellence to increase the financial leverage of our spend, providing a clear path to profitability. 2023 will be a pivotal year for Blend as we focus on execution and setting the stage for our next phase.

Thank you, Amir. Clearly, our near-term market environment will remain challenging. But this is an important and exciting moment for Blend. The launch of the Blend Builder platform with our industry's first composable origination capability is the culmination of several years of investment in careful planning and is central to our vision of transforming how the modern industry drives productivity, efficiency, and service delivery to their customers. Importantly, we're putting the right business structure behind our vision. We are significantly streamlining our cost structure and we have leaders in place who know how to drive a migration to a platform-as-a-service model. We're excited by our early momentum but we also know we have a lot of work to do. With that in mind, we are heads down on our execution in 2023. With that, thank you again for joining. Winnie, we are now ready for questions.

Thank you Nima and Amir for your remarks. We'll now turn to Q&A. Our first question comes from Ryan Tomasello from KBW.

I think obviously macro is in focus right now. So it'd be helpful to understand beyond what you've said in the prepared remarks, how you're thinking about the puts and takes in terms of macro drivers from here. Specifically, any parameters around your exposure to the regional bank space and more broadly how that situation there realizing it as fluid, including just recent announcements over the last few hours, how that could impact Blend in terms of demand and attrition this year? And then second, as it relates to mortgage rates, obviously, those continue to be very volatile. But to the extent we get more significant relief here with rates declining, at what point do you think that ends up being a more meaningful impact for Blend in terms of direct volume exposure on the revenue base, are there limitations there based on the dynamics around refi and what could actually move the needle? So I'll leave it there with that macro question.

I think we are closely monitoring the regional bank situation. Some of our customers are regional banks, but not all of them. We did not have exposure to Silicon Valley Bank, which we shared some information on. We are attentive to the landscape, and occasionally, industry consolidation can be beneficial for us. However, after reviewing our overall revenue in that segment, we determined that the risk is not significant. We feel confident about our position and are here to support our customers, ensuring they have everything they need from us. Currently, it doesn't appear to be a critical area requiring action, although we are keeping an eye on developments. Regarding the mortgage market, we have observed a decrease in mortgage rates, which has led to an increase in application volumes. Once mortgage rates decline further, application volumes are likely to rise. However, there is a lag of about 60 to 90 days for these changes to reflect in our numbers, as people need time to find homes or complete refinancing. This is how we perceive the timing related to those impacts. Amir, do you want to add anything?

Just a few comments to complement what Nima was saying. With regards to the exposure for SVB, we also just want to confirm we don't have any exposure to Signature Bank. And I think on top of that from a macro lens and to your question with regards to risk exposure, we believe strongly and we follow what Treasury Secretary Yellen mentioned, that the US banking industry is sound, it's well capitalized and so we remain optimistic. And like Nima said, we're just going to support our customers.

The next question comes from Terrell Tillman from Truist.

I guess, so I think what you all said, you're not guiding to the full year, but I thought I did hear something about potentially, sequentially, there could start to be some uplift from first quarter revenue levels, maybe on the platform side. But I don't know if you can like either confirm or help me on that. Maybe I was just confused. But you definitely have some sort of internal assumptions that are informing this idea of that kind of $20 million or lower loss by the end of the fourth quarter. So if you're not going to be able to give us some of those planning parameters more formally. Anything you can share maybe on the consumer banking side or how low, does it go to zero on title 365. Just trying to understand anything more, though, you could share for the full year that informs that EBIT loss kind of target. And then secondly, after that long-winded first part of the question is, how do we think about free cash flow? Because I think people are also looking at your free cash flow, just given kind of the balance sheet and how do we think about free cash flow in relationship to maybe EBIT losses? And then I had a follow-up.

On the title side, we don't expect that to go to zero. We have migrated the major customers that we think we're going to migrate; there are certain parts of the title business like default and home equity that won't migrate to the platform that are not part of the refinance business that’s tied to our platform, the software-enabled title. And then I'll turn to Amir for the remainder of the question.

Terry, there were just a few items to unpack there. Let me just start with one of the pieces. With regards to free cash flow, just for us, as it pertains to our overall cash position, we feel strongly we have analyzed it, we understand it. We feel strongly that we are in a great position from a cash perspective. As to the generation of free cash flow, given Builder and our execution on cost, I think we believe strongly that we can deliver on free cash flow generation early, but it's not something that we are going to comment on today. If I missed any part, but I think you had one more with regards to net operating losses. Point us back to what we shared, which is we feel that there is just good momentum with regards to the actions that were taken on January 10th. And as I mentioned in the prepared remarks, we are making great progress on those fronts. Although last week you asked one more, just one more piece that you asked for, and then let’s get your follow-up, which was you asked with regards to just our overall macro and indications from a guidance perspective. You are correct, we are not guiding to the full year today. As you can expect, it's really just driven by the overall uncertainty. We follow Fannie Mae and MBA and I think what we would point you to is that as we follow their forecast, they are pointing to Q1 being the low point. And from there, the ability to show sequential growth. Last comment too, Terry, and then I will pause for yours is, remember, just we noted that none of the new Builder deals are in our forecast. And so as we continue to stay focused on our mortgage customers and the rollout of Builder, that's where we feel optimistic.

And then sorry for that, like, 15 part question, and this is the final question, and it's a one-parter. It does seem like going forward, the model could have less volatility, particularly with platform fees. And I know it's early, but could you give us kind of a guidepost on how a typical deal would look like in terms of how much of the deal would be those more recurring platform fees and then how much would be activity, if I think of like a percentage of a dollar between the two or something? Just some sort of balance of the two.

We’re not going to share that right now, Terry, because it's still evolving. However, it's a new concept that we introduced late last year or early this year. We are currently vetting it with some customers to gain more insights. We plan to spend more time with you later this year and will walk you through that model in detail. Additionally, regarding sequential growth, we look at applications as an early indicator for closings, which may not always be the case but generally provide early insights. This gives us more confidence that the outlook is somewhat better than previous quarters.

Our next question comes from Michael Ng from Goldman Sachs.

First, I just wanted to ask about the cadence of non-GAAP operating expenses for 2023. Anyway you could help us with how we should think about that for the first quarter and how that will progress throughout the year. Certainly, appreciate there is some macro uncertainty. But this feels like it's more directly in your control. And then second, it's encouraging to hear about the expectation for per funded loan rates to increase over time. When should we expect those feature sets to expand to help that funded loan rate number, is this something that's more meaningful this year or was that a longer-term comment?

Michael, let me start with what you asked with regards to non-GAAP operating expenses. As you heard in our guidance, we don't give specific feedback or guidance as it pertains to operating expenses for our outlook. What I would point you to is what we've shared with regards to our net operating losses. And what we highlighted was great progress with regards to the actions that we took, not just in 2022 but also on January 10th. We're on track as we reported and very focused on the thing that we know we need to take and the path to profitability that we've kind of paved for ourselves just indicative of the work that we're doing to provide our customers through the add-ons solutions and products that carry us throughout the market cycles and allow us to provide more value to our customers. It's not something that we're going to speak to today as it pertains to forward-looking, but we will come back to it in the future. And what we shared with you is just where we are right now.

Our next question comes from Joe Vafi from Canaccord.

Just on Builder, just you know it's very early. But you can give us a feel for the types of customers or financial institutions you're engaging with there, is there any change in size or I guess perhaps entry point with those financial institutions kind of versus your, I guess, kind of some of your historical products? And then I have a quick follow-up.

Builder serves two main purposes for us. First, it enhances our ability to develop solutions quickly. For instance, when we ventured into new markets, such as deposit accounts, we were able to launch instant home equity in just a few months using Builder. This capability is crucial for creating solutions. Second, it provides our customers, like some we highlighted today, with the flexibility to utilize these offerings. Credit One and Compeer are good examples. While it doesn't significantly alter the size of our customers, it typically attracts larger institutions that seek that level of flexibility and are willing to pay a premium for it. More importantly, it broadens our market reach by enabling us to provide solutions that would have been impossible without more rigid systems. This ultimately increases our potential opportunities and the overall spending we can target with a customer over time, as we can offer them greater value, which is crucial for both them and us.

I understand you're providing guidance for the quarter, especially considering the macroeconomic factors involved. However, it appears that you are still making gains in market share. Could you share additional insights or details on how you plan to achieve further market share growth in 2023, despite the macros being largely uncontrollable?

That's a really hard one, Joe, because there's a lot of change happening in the mortgage industry as we speak. So I don't want to comment on it right now, but it is something we're paying close attention to. First and foremost, our primary goal this year is to make sure our mortgage customers are happy and the existing ones are successful, because it's a tough macro for mortgage companies right now and we want to make sure whether they're part of a bank or they're independent, but they're getting the value from Blend so they can thrive and come out the other side and gain share on the other side; that’s what’s really important.

Our next question is a follow-up from Ryan Tomasello from KBW.

I guess, realizing that the macro is clearly out of your control, it’d be helpful to understand additional levers you have to pull from here depending on how ultimately that shakes out flexibility around the cost structure from here if there's any more room? And then just regarding balance sheet and liquidity, are there certain options you could explore? I think you alluded to being opportunistic. What exactly does that mean, for example, because you exit the title business, the legacy title business, address some sort of restructuring of the term loan, just trying to understand all these different levers that are in your control, notwithstanding macro?

Let me address the second part of your question regarding our balance sheet. Overall, we are confident in our cash runway and our path to profitability. While I won't go into specific details about our options or actions at this moment, it's important for our management team and the board to consistently assess our situation. We remain diligent in reviewing ways to strengthen our balance sheet, and we'll take appropriate actions to benefit the company if necessary. You also inquired about shares. It’s worth noting that while share metrics can be lagging, we believe that our long-term focus on serving customers is effective. As our customers succeed, we gain market share, and we are optimistic that this trend will continue.

Our next question comes from Matt Stotler from William Blair.

This is Alex on behalf of Matt tonight, thank you for taking our questions. I have a couple for you. First, can you provide an update on your observations about the impacts of the current macro environment on your business? Specifically, how it is affecting the pace of rollouts for new customers, the buying patterns of existing customers, and the overall demand environment?

I think on the mortgage side, some customers or prospects are indicating they are reducing their mortgage budgets this year due to a challenging market. While they view it as a long-term important aspect of their business, they’re currently focusing their efforts elsewhere. We are engaging with customers across various product lines, and digital transformation is a priority for them now more than ever. They recognize the need to serve consumers across multiple asset classes, and that is where Blend can assist. With Blend Builder, we can provide them with significantly enhanced capabilities much faster than before. We are receiving requests ranging from credit cards to personal loans, deposit accounts, and even small business solutions, which is a segment we've only minimally engaged in historically, but it is becoming increasingly important to our customers. Ultimately, our primary focus remains on maintaining our existing customer base and ensuring their success. This is crucial during challenging times, as those who navigate through will result in us gaining more market share, as there will be fewer players left in the market. Therefore, we aim to support our customers and help them achieve success for the long term.

Our next question comes from David Unger from Wells Fargo Securities.

Just one from me at this point. So anything coming out of the last week that would change your go-to-market approach with the financial institution community and their receptivity to embrace technology investment at this point?

I believe you are correct. Our value proposition aligns well with the current situation. Many banks that are facing challenges have a strong focus on commercial business but lack consumer business. As a result, they are trying to develop their consumer capabilities, which is exactly where we excel. We assist our customers in winning and growing their customer base, enhancing customer lifetime value, and achieving better economics on a per customer basis, along with diversifying their customer base. In the long run, we do not want to be part of any macroeconomic issues like what we are currently experiencing. While we have confidence in the Federal Reserve, we certainly do not want to see the collapse of Silicon Valley Bank, which has been a fixture in the tech industry for a long time, even without our involvement. Ultimately, this situation will enable companies utilizing systems like ours to become stronger and more effective, and we are eager to be a leading software partner for the banking industry moving forward.

Up next is a follow-up question from Terry Tillman from Truist Securities.

This will be an easy one, I promise. I think you all talked about the gross retention was at about 97% in 4Q. Should we expect that maybe that could drift a little bit lower on a gross basis, because of maybe some of the fallout in the non-bank mortgage provider side? Or just anything more you can share about how you are thinking about gross written retention in the near term?

We are not providing any forward-looking numbers, but you are correct that we are observing some independent mortgage banks getting consolidated. Since gross retention is calculated based on the overall customer base, if a customer is acquired by another or if loan officers move to another one of our customers, we do not see an increase in gross retention from those transitions. Therefore, even if consolidation is beneficial for us, gross retention could potentially decrease. We do not have projections on this and are responding as we observe changes. Much of the customer churn arises when they go out of business due to consolidation, which is something we are closely monitoring. Overall, we believe that consolidation is advantageous for us.

Thank you, everyone. That concludes our Q&A and today's earnings conference call. Thank you, everyone again for joining us.

Yes, I just want to make a quick closing remark. Thank you to everyone for joining us. I know there's a lot happening in the banking world. As I mentioned earlier, we're paying close attention to it. I want to clarify that while I stated there’s no material risk, we are monitoring the situation very closely. We don't anticipate any issues, but we are reacting in real time as we assess developments. The banking sector is very dynamic right now, and I wanted to clarify that many unforeseen events have occurred in the past few weeks, so we don't want to exaggerate the situation. Thank you again for your participation.