BrightSpring Health Services, Inc. Q3 FY2024 Earnings Call

Good morning. Thank you for participating in today's conference call. My name is Jennifer Phipps, Chief Accounting Officer of BrightSpring. I am joined on today's call by Jon Rousseau, Chief Executive Officer; and Jim Mattingly, Chief Financial Officer. Earlier today, BrightSpring released financial results for the quarter ended September 30, 2024. A copy of the press release and presentation is available on the company's website. Please note that today's discussion will include certain forward-looking statements that reflect our current assumptions and expectations, including those related to our future financial performance and industry and market conditions. Such forward-looking statements are not guarantees of future performance. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from our expectations. We encourage you to review the information in today's press release and presentation as well as in our quarterly report on Form 10-Q that will be filed with the SEC. Specific risk factors and uncertainties can also be found in our 10-K previously filed with the SEC. Such factors may be updated from time to time in our periodic filings with the SEC and we do not undertake any duty to update any forward-looking statements except as required by law. During the call, we will use non-GAAP financial measures when talking about the company's performance and financial condition. You can find additional information on these non-GAAP measures and reconciliations of our non-GAAP financial measures to their most directly comparable GAAP financial measures to the extent available without unreasonable effort in today's earnings press release and presentation which again, are available on our Investor Relations website. This webcast is being recorded and will be available for replay on our Investor Relations website. And with that, I will turn the call over to Jon Rousseau, Chief Executive Officer.

Good morning, everyone. Thank you for joining BrightSpring's third quarter 2024 earnings call. I would like to take a moment and express my gratitude and appreciation for our employees and teammates, who work very hard to deliver attentive, compassionate, and quality care to the individuals and patients we serve across home and community settings every day. We're pleased to have delivered another strong quarter of financial results. Third quarter total revenue was $2.9 billion, representing 29% growth year-over-year. And adjusted EBITDA was $151 million, representing 16% growth year-over-year. Based on this performance in the quarter, we are raising the midpoint of our total revenue and adjusted EBITDA guidance for 2024 from $570 million to $580 million, to $580 million to $585 million. Jim will discuss our financial outlook in more detail shortly. Consistent with prior quarters, we continue to operate and expand in large and growing markets of significant need where we can best serve patients with essential high-quality services. Within our Pharmacy segment, we drove exceptional volume growth with our operational focus and rigor as well as leading sales and marketing strategies, connecting patients with the services and therapies they need. Total scripts dispensed year-to-date continue to trend favorably as the operators continue to execute. Our Specialty business outpaced the forecast with higher script volumes driven by 2023 and 2024 LDD launches and generic scripts. In Provider, we saw good growth in census and hours and we successfully integrated a previously announced acquisition. We continue to deliver quality care to patients while improving margins sequentially driven by leveraging scale and best practices across the organization. M&A and de novo expansion remain a focus at BrightSpring. We continue to have a strong acquisition engine with a healthy pipeline that, if converted, would augment the organic growth profile of the company. All in all, at BrightSpring, we are proud of the high-quality care we deliver to complex patients where they reside and in the community which supports the financial results delivered. Looking closer at third-quarter performance, Pharmacy Solutions revenue of $2.3 billion represented 35% growth compared with the third quarter of last year driven primarily by strong script volume. The Infusion and Specialty business had another very strong revenue quarter, growing 42% year-over-year, while home and community pharmacy revenue grew 19% year-over-year. Across the Pharmacy segment, we saw 10.9 million total scripts dispensed in the third quarter, representing growth of 15% compared with last year driven by 36% growth in Specialty scripts dispensed. Strong growth in Specialty and Infusion continue to be driven by strategic focus and operational discipline, leading quality in Net Promoter Scores, partner and customer satisfaction, LDD launches, sales force support and integration with providers and generic drug utilization. The LDD portfolio expanded to 123 therapies during the quarter and we continue to expect 18 new LDDs to launch over the next 16 to 20 months. We are honored that Onco360 was selected as a limited drug distribution specialty pharmacy partner for each of those therapies and are committed to improving the lives of patients who are battling cancer, rare orphan, and a number of other diseases. SPRYCEL used for treatment of adults with newly diagnosed Ph-positive CML in the chronic phase also converted and launched its generic late in the third quarter. And we look forward to helping patients navigate the generic opportunity now in the market. Within Infusion, the business continued to drive volume growth in acute and chronic therapies in the third quarter. Throughout 2024, we have continued to overinvest in our Infusion business. We started with operational leadership changes earlier in the year. And we have been investing in people, capabilities, and processes to drive operational efficiencies, best practices, and improving profitability in the future, expecting to see results from these investments in 2025. In home and community pharmacy this quarter, mid-teens script growth was driven by new customer wins and strong execution of our service programs across a variety of home and community settings, including assisted living, skilled nursing, medical and rehab facilities, behavioral settings and hospice as well as other locations where patients need at-home pharmacy support. Turning to Provider Services. Segment revenue grew 10% year-over-year and segment adjusted EBITDA margin expanded by 50 basis points year-over-year, primarily driven by broad-based execution volume growth and leveraging infrastructure across all service lines. Community and rehab care revenue grew 8%, which is a testament to the quality and customer service the team continues to deliver to patients. In the rehab business, we saw billable hours growth in the mid-teens compared with last year. A new and future avenue of growth we are excited about is our rehab and motion program. This program supports Part B Medicare outpatient rehab patients as we add de novos through partnerships with ALS to provide rehab care to seniors in additional home and community settings, complementary to the commercial and workers' comp neuro rehab that we are known for today and also complementary to our home health, primary care and hospice services we provide to the Medicare population in ALS and in homes today. We anticipate rehab and motion to continue to evolve next year and grow to meaningful size over the next 5 years, another way we are laying the foundation for long-term growth and better and more integrated prescriber and patient solutions. Community living performance has remained consistent driven by quality services delivered to clients by a conscientious and coordinated care team within a robust infrastructure. As most recent evidence of this, we received another 3-year CARF accreditation in the State of Indiana, which is very difficult for providers to achieve and another third-party stamp of quality. In the third quarter in home healthcare, revenue grew 13% year-over-year and average daily census grew 16% to over 46,000, supported by exceptional clinical quality scores, including 30-day readmission rates that are 60% lower than the national average in our emerging primary care services. Towards the end of the third quarter, we announced the closing of the Haven Hospice acquisition and we look forward to expanding our quality care to high-need patients in Florida. Our hospice business continues to display a solid growth profile with great patient satisfaction, currently holding an 84% overall rating of care according to the consumer assessment of health care provider and systems. Overall, in 2024, BrightSpring and our teams continue to execute consistently towards our mission of driving compassionate and comprehensive health solutions to complex populations. We believe we are well positioned to deliver on our updated 2024 outlook. Broad-based strength across Pharmacy and Provider continues to underpin BrightSpring's success. In 2025 and beyond, the company plans to drive operational best practices and volume growth in attractive markets while further providing patients reliable, coordinated, high-quality, and lower-cost care. Before I turn the call over to Jim to discuss our third quarter financial results and 2024 guidance in more detail, I would like to highlight that we recently added a third independent director to our Board, Dr. Steve Miller, who brings to BrightSpring decades of impressive clinical leadership experience. I look forward to working with Steve to grow our company and deliver leading quality of care to patients. With that, I'll turn the call over to Jim to walk through the financials and updated guidance.

Thank you, Jon. Total revenue in the third quarter of 2024 was $2.9 billion, representing 29% growth from the prior year period. Pharmacy Solutions segment revenue was $2.3 billion, achieving growth of 35% year-over-year. Within the Pharmacy segment, Infusion and Specialty revenue was $1.7 billion, representing growth of 42% from last year. And home and community pharmacy revenue was $588 million, representing growth of 19% year-over-year. In the Provider Services segment, we reported revenue of $641 million, representing growth of 10% compared to the prior year period. Within the Provider Services segment, home healthcare reported $265 million in revenue for the third quarter, growth of 13% versus last year. And community and rehab care revenue was $376 million, representing growth of 8% year-over-year. Moving down the P&L. Total company gross profit in the third quarter was $408 million, representing growth of 14% compared with the third quarter of last year. Gross profit was negatively impacted by approximately $10 million related to nonrecurring items in the quarter, including start-up costs related to onboarding a large customer in home and community pharmacy, a small impact from the hurricane that was not material to adjusted EBITDA, and a settlement with a payer related to prior periods. Adjusted EBITDA for the total company was $151 million for the third quarter, growing 16% compared to last year. Adjusted EPS for the total company was $0.11 for the third quarter. Turning back to segment performance. Pharmacy Solutions gross profit was $189 million, growing 16% compared with the third quarter of last year. Adjusted EBITDA for Pharmacy Solutions was $99 million for the third quarter, growing 15% compared to last year, representing an adjusted EBITDA margin of 4.4%, which was in line with our expectations. Provider Services gross profit was $219 million, growing 13% versus the third quarter of last year. Adjusted EBITDA for Provider Services was $93 million for the third quarter, growing 14% versus last year, representing an adjusted EBITDA margin of 14.5%, up 50 basis points versus last year. On a total company basis, cash flow from operations was $27 million in the third quarter of 2024, including $24 million as a final payment on the legacy legal matter previously disclosed. Excluding that legal payment, cash flow from operations was $51 million, which was in line with our expectations and included some strategic inventory purchases. We remain on track to deliver approximately $275 million of annual run rate operating cash flow, excluding disclosed legacy litigation expenses and IPO-related expenses as we continue to remain focused on improving our leverage ratio towards our goal of 3x within 2 to 3 years. As of September 30, our net debt outstanding is approximately $2.7 billion with our leverage ratio at 4.39x, which was in line with our internal projections. As a reminder, net interest expense includes interest income related to cash flow hedges due to our 3 received variable pay fixed interest rate swap agreements that we have in place set to mature on September 30, 2025. Quarterly interest expense is still expected to be approximately $50 million per quarter, including approximately $1.4 million in interest expense related to the TEU instrument. Turning to our guidance for 2024. We are raising expectations for revenue and adjusted EBITDA. Total revenue is now expected to be in the range of $11.0 billion to $11.3 billion, including Pharmacy Solutions revenue of $8.5 billion to $8.75 billion and Provider Services revenue of $2.5 billion to $2.55 billion. We are also raising our total adjusted EBITDA outlook to the range of $580 million to $585 million for full year 2024. This range represents 14.2% to 15.2% growth versus full year 2023 when excluding the QIP received in 2023. Since the start of the year, we have increased the midpoint of our adjusted EBITDA guidance by nearly $42 million. At the midpoint of our adjusted EBITDA range, the adjusted EBITDA margin is approximately 5.2% and we continue to expect to see margin expansion in Q4. With that, I will now turn it back to Jon.

Thank you for your time today to go through BrightSpring's third-quarter results and guidance update. We will now open up the call for questions. Operator?

Our first question comes from Brian Tanquilut from Jefferies.

Congrats on a solid quarter. Maybe, Jon, my first question, just to the point that Jim made about margins, expecting that to improve in the fourth quarter. Just curious how we should be thinking about that between mix and other initiatives that would drive that margin expansion?

Q4 typically represents our highest margin quarter of the year for several reasons, including the number of days and other factors. We anticipate that this trend will continue this year, as it has for almost every year. Additionally, there are some other non-structural factors expected in Q4, such as the launch of a generic drug in Specialty, SPRYCEL. A new hospice rate will also take effect during this quarter. We expect to onboard some new customers as well. These elements, combined with ongoing volume growth and better utilization of our fixed costs, will contribute positively to margins in the quarter. We are maintaining our corporate expenses at a consistent level quarter-over-quarter at this time.

Awesome. As a follow-up, Jon, there are many questions from the investor community regarding biosimilars and the pricing adjustments that appear to be occurring in that area. I’m interested in understanding what you're observing or how we should consider your involvement with these dynamics in the biosimilar market.

That is not relevant to our Specialty pharmacy oncology and rare and orphan business, as it pertains more to oral and injectable medications. Currently, STELARA is the only drug we are aware of that has biosimilar activity in infusion. Given our business mix, we do not anticipate a significant impact from this. There are still several factors in that situation that could be beneficial as well. Additionally, we have been focusing on various operational initiatives this year related to service delivery and nursing, which are aimed at building a sustainable long-term platform in this space with high service levels. Therefore, our efforts are concentrated in this area, and we believe there is margin potential in our business over the next year from a range of operational and sales-related factors that are independent of STELARA. Looking toward 2025, the situation with STELARA will not significantly alter our projections. Specifically, this drug accounts for only 0.2% of our company revenue and less than 0.5% of our gross profit. We are focused on increasing volume and enhancing efficiency to navigate market fluctuations as they arise. These situations are challenges we must face, but there are numerous other growth drivers in play.

Our next question comes from the line of A.J. Rice from UBS.

I know last quarter you mentioned being in negotiations with a large long-term care operator. It seems from your comments about start-up costs for onboarding a client that this has progressed. Can you provide any insights on what this might entail? Also, last quarter you mentioned discussions with a large managed care plan regarding your home health business. I'm curious if there are any updates on contracting within home health as well.

Yes. Thanks, A.J. So on the first point in home and community pharmacy, we grew scripts in that business year-over-year at double digits again. And we continue to focus on sales and marketing tactics in the space across multiple attractive channels. And that's all really underpinned by our service programs and our quality as well as we really try to differentiate in the market on those dimensions. But we did onboard one customer, in particular, as we've talked about that was very successful. It was across over 200 buildings. And it was a big effort, but I think speaks to the execution of the team. We're probably the only company in the United States that would have been able to do that. It's going well. We still do have some lingering costs you incur over time and some other things as you're onboarding such a massive amount of customers and individuals. We expect that to continue to decrease as we get through Q4 and into Q1. You can think about that as $1 million of monthly EBITDA that we've been able to drive that hopefully should continue to increase as we get into Q1 and ultimately finalize what we see as a long-term labor profile for that specific situation. On home-based primary care, we do continue to talk to a handful of payers here in the early innings, the idea being that we can provide a very high level of primary care directly where payer members are in the home and community for the high risk and dramatically reduce hospitalization. These discussions can take a while, but they are still continuing to progress and looking very well in one specific situation. I don't yet have the ability to specifically talk about that other than it's continuing to trend in the right direction.

It's great to hear that the Haven deal has been finalized. Initially, we discussed that it could add another $15 million to EBITDA. Do you have any updates on how that might be implemented? Is it expected to contribute in 2025? Also, what are your thoughts on the pace of expanding that business and the revenue it could generate?

Yes. It was good to see that close. And the first 30, 60 days have been excellent in terms of onboarding the team and really getting ingrained with everybody over there, just a ton of enthusiasm. And we think coming together, that will be about $1 million or $2 million of EBITDA realized this year. We believe that can be a $15 million opportunity over several years, sort of in a 5, 10, 15 stair step, if you will, over the next couple of years.

Our next question comes from the line of David Larsen from BTIG.

Congratulations on a good quarter. Can you talk a little bit about the impact of the Inflation Reduction Act, if there's any? I mean we've seen IQVIA pull back yesterday. We've seen ICON on the CROs come under some pressure. There's kind of a view amongst some investors that it's sort of a headwind on the overall market. My view is maybe it's causing pharma to invest more heavily into specialty. Just what impact is brand inflation and the IRA having on your overall business?

Yes, there are certainly future events to watch for, particularly in 2026. The STELARA situation serves as an example where a manufacturer made certain market moves ahead of that timeline. However, this is not significant for us. We need to evaluate everything on a case-by-case basis. In Pharmacy, we only have one drug scheduled for 2026 in Specialty, but we are having very constructive discussions with our manufacturing partner and see no risk with this particular situation in our Specialty oncology business. For Infusion, we mentioned one drug, which isn't material for us. Looking at the LTC pharmacy, there are around 6 or 7 drugs projected for 2026, and we received very positive news in Q3 that aligns with our expectations. CMS has consistently stated in the IRA that their intention is to avoid impacting pharmacies, and they formalized this in Q3 by clarifying there would be a true-up mechanism for LTC pharmacies, which matches our needs. Each business and drug must be evaluated individually, but overall, we feel optimistic across Specialty, Infusion, and LTC pharmacy. The contribution of pharmacies in delivering medication to patients' homes, along with our programs and quality efforts, is crucial. We cannot reach patients without the support of pharmacies. Therefore, the risks related to drugs in each business over the next few years appear to be minimal, and it was encouraging to see CMS formalize the mechanism for LTC in this quarter.

Could you provide any insights into the MA volumes? The plans are facing challenges due to high volumes, and this might present an opportunity for you. How is the pressure on the plans affecting your business?

For us, regarding Medicare Advantage, it's primarily related to the Provider side, and its significance is mainly in home health. We've been proactive in working with home health over the past several years. There is currently a significant mismatch between demand and supply in home health, with demand exceeding supply. At present, 40% of those who require home health services do not receive them, which is a serious issue. The advantages of home health services are substantial as they help keep people out of hospitals and lower costs. Therefore, the main relevance for us lies in our home health business, which constitutes around 30% of what we do in Medicare Advantage. We have fostered positive relationships due to our quality levels and extensive contracting with payers across our service lines, which enables us to negotiate what we deem to be sustainable rates with them. So, from a Medicare Advantage perspective, that's the situation within the company.

Our next question comes from the line of Joanna Gajuk from Bank of America.

So I guess I have 2 questions related to prior topics, if I may. So the first one on the IRA. So I understand you were commenting on the changes to the drug prices. But on the flip side, there are some other changes to Part D, essentially lowering the cost for patients. And some payers have said that they saw higher utilization of specialty drugs because of that. So have you seen that as well? And also in this context, the changes to the patient costs are actually going to be even bigger in '25. So do you expect even bigger increase in utilization next year under those changes?

Joanna, thank you. Yes. I mean what you referred to there from a Part D perspective has been and we expect will continue to be positive for us to the extent that drugs are continuing to be made more affordable for patients, that is only a good thing. Oncology, in particular, is a very dynamic market. It is an extremely innovative and high-growth market right now. And with our quality, with our relationships with manufacturers and with our sales force, we are continuing to drive very robust volume growth in that business. Specialty and Infusion grew their revenue over 40% in the quarter, as an example. As the calendar turns into January every year, some of those items that you mentioned go into effect. That was an accelerant this year for us. And given our planning ahead of the changeover year-over-year this year into January, we expect a bolus of new referrals as well. And our sales and marketing team is always months out in front of an event like that, making sure that we take full advantage of it to get these life-saving drugs to as many people as we can. So we would expect another bump as we get into January from a volume perspective due to the items that you laid out.

Great. And if I may follow up on the discussion around STELARA. So thank you for details in terms of your exposure but your infusion peer said and I guess you referred to is that there are some changes that the maker of STELARA plans to introduce ahead of other changes happening, so essentially reducing the spread materially on that drug. So how does this change, if that was to happen, because it sounds like maybe not final. But if that was to happen, how does this change your view of the impact of future similar launches? Could we see other drug makers kind of follow suit? And does this change how you think about biosimilars' benefits to your business going forward?

Yes. Look, it's really impossible to prognosticate around sort of the future of biosimilars in the space. I would just say that at least we view this situation as being very idiosyncratic. This drug is on the IRA list. And that's probably a play here in terms of any of the changes in pricing from the manufacturer in this one specific instance. So that's our view is that this is isolated. When you step back and you look at infusion broadly, it continues to be an extremely attractive market where there are real barriers to entry, given the local services and the high demand from prescribers and patients for fast turnaround times. It's a high-execution business where I think some of the larger players in the market have done a fantastic job. We like to participate in pharmacy markets that are challenging from a service model perspective and that are local. That really defines everything we do. So we like infusion a lot for those reasons. The pipeline is extremely deep. There are many possible growth drivers in this market over the next 1, 3, 5, and 10 years. And look, drugs coming onto the market, drugs going generic, drugs going biosimilar, that is just constantly at play in any drug market. And with a long-term focus on quality service levels and volume and then real efficiency from a margin perspective, you just have to continue to focus on those critical success factors and take advantage of all the opportunities you can over time. And for us, that's been continuing to try to drive volume as much as we can. On Infusion, as we've talked about, that's a business that is less mature at our company historically. We've made a lot of investments in that business this year. That's in our P&L. We expect those to be a benefit as we look into next year. So again, STELARA, we view as a very specific situation for a variety of reasons and as I said before, not one that would materially change our outlook from what we were otherwise planning next year. And there's still several items to play out within the STELARA specific situation that can be very positive as well. So still more to be seen there.

Our next question comes from the line of Ann Hynes from Mizuho.

I know you're not giving 2025 guidance but heading into next year, can you maybe highlight some key headwinds and tailwinds you might be facing?

Yes, Ann. Yes, we'll be getting to 2025 guidance in time. Obviously, we're well down the path of budgets. So we need to formalize all that work and formalize numbers to be communicated. But at this time, as I've said in the past, we're feeling the same way, if not a little bit more positive as we were on the last call in terms of our ability to continue to drive our historical level of growth into next year. Over the last 8 years now, our CAGR has been in the double digits from a revenue and EBITDA growth perspective. And we see no reason why that would change next year and that's our base plan and how we're thinking about the business right now. In terms of drivers of the business, again, just given our business mix, we are a multipronged growth company. It's something we really like. And you look at specialty, first and foremost, there's just a ton of momentum, particularly in the oncology and the rare and orphan space. We have a dominant position as an independent pharmacy in that market and in our quality and our trade relationships and our sales force investment and focus. It's continuing to drive the business forward. We certainly expect that to continue. SPRYCEL launched in Q3. It went generic. It's a tailwind. Another drug is going to go generic in hopefully Q1, maybe Q2, hopefully Q1. And we continue to have just really good momentum overall from our LDD launches. We'll launch 15 this year. Of note, of those 15 LDD launches in Specialty, I think 4 or 5 are exclusive and the rest are only in ultra-narrow networks of 2 pharmacies or less. And so manufacturers are really selecting only 1 or 2 pharmacies to fulfill and support these drugs. So we'll continue with our LDD momentum and our generics momentum in our existing portfolio next year as well. And then our fee-for-service business and specialty with highly valued services and data we provide for manufacturers, that continues to grow, too. So just multiple growth drivers within Specialty alone. I mentioned Infusion. We expect the investments operationally in that business to start to pay off next year. We would expect continued volume growth in that business of double-digit. But importantly, we're expecting to see the margin in that business now start to tick up, just given some of the operational projects we've been focusing on. For us, that's an opportunity to grow our market share in a really attractive, big market. And that's our focus with service levels that hopefully are in the top of the industry. And that's what we've been working on there. I should note also on infusion, Quorum announced in the quarter that they were getting out of acute. A lot of the infusion players when you look out there have just started to focus on specialty, particularly the smaller infusion companies. Our thesis is that you have to do both. You have to do acute and you have to do chronic infusion therapies. That, to us, is the most relevant to the payer. Payers would expect you to be able to infuse all therapy types for their members and not just 1 or 2. And so we are focusing on being a broad-based infusion company that continues to do acute. Acute infusion is a huge market and it has a respectable margin. And so we believe that there's a lot of reasons to continue to do acute. As Quorum has most recently pulled away from that market, that should also be a tailwind as we get into next year. As we've said before, we like home health and hospice a lot. Hospice continues to get great support. But we expect both of those businesses to continue to grow volume at double digits. And we continue to invest in operational technology and efficiency centralization opportunities in those businesses as well. We like rehab clinically as well. We expect that business to grow at double digits as we continue to do de novos in more markets and penetrate current markets. And then we will continue to try to evolve and scale our home-based primary care business for upside, too. So I did mention LTC, our third pharmacy business but that business is going to be up year-over-year on EBITDA for us this year for a variety of reasons. And I think both from a volume and customer and a margin perspective next year, given some of the operational initiatives we've been driving hard this year, we expect to see LTC pharmacy do well next year, too.

Our next question comes from the line of Whit Mayo from Leerink.

Just curious about the sequential growth implied within the guide for the fourth quarter, certainly points to the stronger seasonality that we see within the business. But how are you sort of thinking about the directional trends within each of the individual segments?

Yes. So Q4 would imply essentially a 15% to 16% growth rate year-over-year and a step-up of $10 million to $15 million sequentially, but we feel good about that number. I think it's a reflection of our continued operational execution and focus on growth at the company. We spoke to a number of the drivers earlier and why we raised our guidance. We raised our guidance again as we look at Q4. It's going to be more of the same across the business. Pharmacy is expected to grow at very healthy rates and Provider is expected to grow at a double-digit EBITDA growth rate in Q4 as well. So very, very similar relative contribution, I would say, in the Q4 growth as we saw in the Q3 growth. But Jim or Jen, I don't know if you have anything else.

Yes, Jon, I would just like to add a few points. In Q4, as we've discussed, the latter half of the year tends to be stronger in terms of seasonality compared to the first half. Historically, Q4 also performs better than Q3. Therefore, we are entering our peak season. The various initiatives Jon mentioned earlier regarding the margin query also contribute significantly to the dollar profit. The SPRYCEL generic launch that began at the end of Q3 will be fully operational in Q4. Additionally, our launch targeting home and community pharmacy customers will see start-up costs begin to reduce as we move through Q4, which will positively impact our performance quarter-over-quarter. On the Provider side, we maintain strong rate support, with hospice rates becoming effective on October 1st, which is also favorable sequentially. The Haven Hospice acquisition, while not significantly impacting total company EBITDA for the full year, is nonetheless a positive contributor from Q3 to Q4. Moreover, we are experiencing continued volume growth both year-over-year and sequentially, which will carry through Q4 and the end of the year. All these factors contribute to a high level of confidence, supported by scalable divisional G&A and corporate overhead. Our corporate overhead remained stable from Q2 to Q3 and is expected to be similar or slightly better from Q3 to Q4 as we continue to grow revenue and enhance gross profit and business-level profitability. Thus, all these elements suggest we are poised for a strong Q4 to conclude the year.

Yes. As we continue to scale, holding those divisional and corporate costs flat.

That's very helpful. I might have overlooked this, but could you share your thoughts on your capital deployment priorities for the upcoming year? You've been quite active in hospice and primarily in home health. Are there any areas or businesses you anticipate might become less central in the future? I'm trying to understand how you're approaching your portfolio and your strategy for allocating or withdrawing capital as you plan for the next year.

Yes. I think from an acquisition strategy perspective, Whit, it's just going to be extremely consistent with what we've done over the past couple of years. On the Pharmacy side, if there's opportunities for very accretive transactions sub-4x in long-term care Pharmacy or Infusion, those will be things we look at. And then on the Provider side, it's been rehab, home health and hospice and then home-based primary care as well. So that will continue to be the focus. If I had to say a mix, it's probably 50-50 as a rule of thumb. In our pipeline right now, we have 3 or 4, just very small little CON tuck-ins in home health and hospice. Those are the kind of things that are a couple of million dollars or less of capital but just really high ROI investments that we can make. Certainly, we might do several acquisitions that are a little bit bigger than that in the $3 million, $4 million, $5 million EBITDA range. That's sort of our base case right now. And then on the de novo side, it's really on Provider at this point between home health, hospice, and rehab. Entrants into adjacent markets and new markets, call it, 10 to 20 of those a year. Those are several hundred thousand dollars investments for each and very easy to do from a capital standpoint that typically and historically have had really good ROI attached to them. So no big plans at this point in time for anything outside of what we've been doing over the last 2 years. But we're always opportunistic. We always have opportunities. We're very focused on getting to a specific leverage target. That's at the front and center right now for everything we're doing. And our behavior over the last year or 2 has been to focus on smaller, very accretive transactions. There could be a couple that are a little bit bigger but sub-$10 million of EBITDA. And then we'll always remain agile for situations that are just really unique to us that we could drive value for shareholders but that's our base plan.

Our next question comes from the line of Linda Bolduc from Morgan Stanley.

This is Linda Bolduc on for Erin Wright. So going quickly back to the IRA, I believe I heard a mention of the company having one drug on the IRA drug list. Is this STELARA? Or is it another drug? And if so, what is that drug's exposure?

Yes. IMBRUVICA in specialty oncology would be the one drug in specialty oncology. We have a great relationship there with the manufacturer. We've been talking to them for months already, well over a year ahead of any IRA. And we feel very good about that situation in terms of how it's all going to play out. I don't see any risk there. On the infusion side, it's really STELARA. We talked about that. We think that's pretty isolated within the infusion world. And then on LTC, there's 5 or 6 drugs. And I mentioned in the quarter, CMS really clarified and memorialized their language around the true-up mechanism that would be in place for the LTC pharmacies, which was great to see. And that really took any meaningful impact for the industry down significantly. It took the risk down significantly. There are still items that we'll be working with CMS and on the hill throughout all of next year in terms of things that we believe the LTC industry should do and have that would make sense for everybody that we would view as positive for LTC. So we're still going to be working on our long list of items with folks in D.C. as it relates to LTC. But that will play out over next year, but it was really good to see at least sort of the baseline feedback from CMS in the quarter. So that really summarizes everything across our service lines as it relates to IRA and really no change from our perspective in terms of how we think about long-term growth over 3, 5 years and beyond in the company.

That's helpful. And also within the Pharmacy segment, we've seen continued quarter-over-quarter impressive growth compared to last year and especially when we compare that to a long-term growth target of high single digits. So just to parse out this growth a bit further, how much of that impressive growth is related to BrightSpring capturing meaningful share from industry peers and the market expanding with these new specialty drugs?

Yes. I believe it's mainly the latter. Oncology is one of the two largest markets in specialty pharmacy, experiencing strong double-digit growth. The innovation pipeline is robust, with an estimated $90 billion in new revenue expected to emerge in the next seven to eight years. Additionally, there's a significant pipeline of generics; following the recent generic launch of SPRYCEL in Q3, there are ten more large brands anticipated to go generic in the next six to seven years. As these events unfold and new brands enter the market, our team, thanks to our service levels and investments in our sales force, has been effective in collaborating with manufacturers to act as launch partners for these new products. We take this responsibility seriously and strive to deliver the best service possible to our manufacturing partners and patients every day. Our extensive preparation over the past 15 years has positioned us well in terms of quality, service, and sales support to work closely with innovators as they enter the market, enabling us to capitalize on new drugs and offer the fastest service possible for patients. Generics benefit everyone, and we have strategically and tactically focused on how we support the generic market, which is complex and aligns well with our business model.

Our next question comes from Jamie Perse from Goldman Sachs.

Jon, I was hoping you could spend a minute just on your early primary care efforts, what you're looking for there to gauge the level of management focus and capital you'll deploy here. And how should we be measuring your success in that space in 2025 and 2026?

Yes. Thanks, Jamie. So that's a business that we continue to really grow and focus on mostly organically. It's been an organic build where we've never really lost any money, which has been a prerogative for us. But the business has continued to drive very good patient growth this year. Again, these are doctors and 80% of the time, nurse practitioners going into assisted living, going into skilled nursing facilities and sometimes the home to be the primary physician and clinician to really drive 60% reductions in hospitalization rates. So with that value proposition and that benefit, we've continued to grow our volumes at 40%, 50% from a patient perspective this year. The key for us was getting some ACO contracts in place and with our I-SNP acquisition back late in Q2, having our own internal managed care plans. And so those efforts are just continuing on. There's a lot of focus around it. We're not talking about it really very much until there's really a real EBITDA there to talk about. We'll do $7 million of EBITDA in that space this year. But we're hoping to get to 8 figures of EBITDA quickly, maybe next year, certainly, certainly into 2026 as we have about a 5-year to 7-year target to manage over 100,000 patients in that business. So I would say patient count is really sort of the best near-term proxy over the next year or two. And then obviously, you would look at profitability in the business and the level of profitability, I think, as we get into 2026 in particular and that potentially being pretty meaningful as a growth driver in the company. But things are going well there. And we continue to focus on our patient population as it relates to lives where we have ACO shared savings, as it relates to lives under an I-SNP model and as it relates to lives in the future, hopefully, where we're contracted with a payer managing their members.

Our next question comes from the line of Pito Chickering from Deutsche Bank.

Relative to Street models, it looks like the Provider side of business was a big part of the third quarter EBITDA beat. So how much of that margin improvement sort of seen this quarter which was spectacular came from pricing versus community and rehab patients declining year-over-year, so positive mix coming from home health or just overall SG&A leverage on the 10% revenue growth?

Thank you, Pito. There are a few factors at play. We experienced solid volume growth during the quarter, which allowed us to make better use of our fixed costs, benefiting us in the market. First, the mix of services is favorable, particularly as home health and hospice continue to grow at strong rates, offering higher margins compared to our community living and rehab businesses. As these higher-margin services expand their volume, they positively contribute to our overall results. Second, we are also implementing efficiency projects across the organization that are reflected in the individual segments' financials. For instance, our corporate business process optimization team and procurement team are on track to deliver over $20 million in cost reductions this year, separate from our Pharmacy initiatives. This reduction stems from enhancements in procurement, purchasing, and efficiency, translating into benefits for our units and segments. Finally, due to the value, quality, and return on investment of our services, which significantly cut costs compared to other settings, we have sustained strong rate advocacy and support, especially in hospice and community living. Most of the revenue from this goes toward funding our clinicians and frontline caregivers, enabling us to maintain a stable workforce, which is also beneficial.

A final question from Matthew Gillmor from KeyBanc.

The $10 million of nonrecurring items you called out, I was curious if you could delineate between the start-up losses and the payer settlement? And then related to that, was that something that was contemplated in guidance? Or should we view that as sort of incremental to what you reported on EBITDA?

Yes. So I'll turn that over to Jen and Jim. I mean, as it relates to any of the start-up costs associated with onboarding new customers, that would have been in the guidance before and all along. The item as it relates to an old payer situation, that dated back to literally 6 years ago. Very, very isolated, but any other comments on that, too...

Yes. So that payer settlement was also included from a guidance perspective as well. We did finalize, as we noted, all of the old other legal cases. So that was an increase this year and from a nonrecurring expenses standpoint as well as we had a lot of acquisition and integration costs in the quarter as we were working through some of those projects.

Thank you, everybody, for your time today. We appreciate it. At the company, we continue to focus every day on trying to bring very valuable high-quality services to people across homes and communities all around us every day, who really can benefit from these services. So, I think we continue to do a good job really focusing on operational execution in each one of these service lines. Quality, volume growth, and efficiency will remain our areas of focus. And we're optimistic about closing out 2024, getting into 2025 in a good position. Again, trying to make the biggest impact we can for people in our communities. Thank you for all your time today and have a good one. Bye.

This concludes today's conference call. Thank you for participating. You may now disconnect.