Thank you and welcome for joining BeFra’s Third Quarter 2024 Earnings Conference Call. Speaking on today's call are BeFra’s Executive Chairman, Luis Campos, Chief Executive Officer, Andres Campos and Chief Financial Officer Alejandro Ulloa. Before beginning the remarks, the company would like to remind you that today's call will include forward looking statements, which are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Any such statements should be considered in conjunction with the cautionary statements and the safe harbor statement in the earnings release issued yesterday and risk factors discussed in reports filed with the SEC. BeFra assumes no obligation to update any of these forward looking statements or information. A reconciliation of and other information regarding non-GAAP financial measures discussed on today's call can also be found in the earnings release as well as the investors section of the company's website. Now I’d like to turn the call over to the company's Chairman, Luis Campos. Thank you. You may go ahead.

Thank you, operator. Good afternoon, everyone, and welcome to BeFra’s third quarter earnings call. BeFra delivered once again strong results this quarter with net revenues up 6.6% year-over-year and a 7.4% growth over the first nine months of 2024. Adjusted EBITDA grew 11.7%, highlighting the continued strength and momentum across our operations. This performance was driven by solid contributions from all our key business units, displaying a crucial role in our overall success. Importantly, these results were achieved despite challenging macroeconomic factors like the depreciation of the Mexican peso and rising freight costs, showcasing our operational resilience. BeFra's strategic direction continues to deliver results, and we are well-positioned to sustain growth while further enhancing profitability. As we approach the final quarter of the year, we are confident in our ability to finish the year strongly. Our strategic positioning and building momentum across our business units set us up to capture key opportunities, ensuring we are on track to achieve our full year guidance. Our commitment to delivering shareholder value remains unchanged. We are pleased to announce our 19th consecutive dividend payment, reflecting our ongoing dedication to rewarding our shareholders while continuing to drive sustainable long-term growth. Now I will pass the call to Andres to provide more details on BeFra's business unit performance in the third quarter.

Thank you, Luis, and good afternoon, everyone. BeFra delivered another strong quarter, with its net revenue increasing across all three of our business units. This performance underscores the effectiveness of our growth strategy, and we are strengthening our strategic initiatives to accelerate this growth even further, as I will explain shortly when I dive into each business unit's performance. As a group, we also delivered substantial improvements in adjusted EBITDA, which grew 11.7% year-on-year in the quarter, with Jafra Mexico's performance standing out as a key driver, offsetting temporary challenges faced by Betterware Mexico due to external factors, namely the depreciation of the peso and significant increases in freight costs. Later in the call, Alejandro will provide a detailed estimation of their impact. But I would like to point out that we have overcome these challenges at Betterware Mexico, and we are ready to deliver a steady gross margin of between 58% and 59%, starting in Q4. With that context, I will now discuss the performance of our individual business units. Net revenue at Betterware Mexico, our domestic home goods business, grew 3.2% this quarter and 5.7% year-to-date, marking its fourth consecutive quarter of growth. This reflects the business stability and a clear return to a growth trajectory post-pandemic. The revenue growth was primarily driven by higher associate productivity compared to last year, both in activity and order value. That said, it's important to point out that the end-of-period associate base saw a modest sequential increase of 0.3%, which is a good indicator of sales force stability and the possible return to sales force growth. New categories, mainly wellness, experienced double-digit growth, while innovation continues to strengthen, accounting for 26% of net revenue versus 18% in the same quarter last year. That, together with the other strategies we have implemented, continues to drive growth at Betterware Mexico. Going forward and starting in Q4, we are taking the following steps to further strengthen its growth: Number one, we are slightly increasing our product portfolio in the catalog from approximately 370 to 420 SKUs to capitalize on the success of new categories without compromising the continued growth of core categories. With this, we will also be introducing lower-priced SKUs that strike a better balance between price and volume to drive additional sales and further enhance margins. Number two, we have thoroughly prepared for a seasonally heavy quarter in Q4, with great innovation for Dia de Muertos, Halloween, and Christmas holidays. Number three, we also continue to improve our merchandising techniques and are well prepared for Black Friday weekend in Mexico, known as Buen Fin. Finally, we have calibrated our forecasting model and inventory plan to ensure we effectively meet the growing demand for Betterware products and avoid stock-outs that disrupted Q2 this year. Now, turning to Jafra Mexico, our fragrance and beauty business. We had an outstanding quarter, with revenue up 9.2% and 9.8% year-to-date. This performance was driven by successful product innovations in the fragrance, toiletries, and cosmetics categories, including the Gii fragrance and the new Biolab skincare line. Biolab is our first venture into the dermal cosmetic products segment and is designed to compete with other high-quality products on the market by offering greater affordability. The growth was mainly driven by higher productivity in our associate base, which, as we have commented before, tends to precede growth in product sales. Going forward and starting in Q4, we're executing the following measures to expand our strong growth at Jafra Mexico: Number one, we have significantly redesigned Jafra's monthly catalog, a new version of which has been launched this month. Over the years, we have developed strong in-house expertise in catalog design, and we believe this recent revamp to our store will lead to significantly higher conversion rates. Number two, our third quarter innovations, such as Biolab, are expected to continue to positively impact revenue. Further, we have important innovations coming year-end, especially in our fragrance category with our new Galaxy line. Number three, as we're doing at Betterware, Jafra will also fine-tune its merchandising techniques for the coming quarters. We believe there is a lot of room for improvement going forward on this front to make our portfolio structure more competitive and our offers more attractive to customers. Number four, we have also made a great leap in simplifying our incentive program communication. We believe this will eliminate friction that new prospects confront, thus improving our recruitment effectiveness. Lastly, Jafra U.S. continues to improve, showing promising results in the third quarter, with net revenue up 11.7% and 1.9% year-to-date, both in Mexican pesos. This marks the second consecutive quarter of growth and moves Jafra U.S. closer to the breakeven point. It is important to note that we are introducing figures in U.S. dollars during this quarter, because it's this unit's real operating currency. So in U.S. dollars, net revenue increased 3.4% for the quarter and 3.3% year-to-date. It is also important to mention that we finally launched the new Shopify Plus platform in September, which we expect to have a very positive impact. However, the introduction of Shopify temporarily affected associate activity in September related to user adoption. Nonetheless, we expect users to fully adopt the platform by November. Looking ahead, starting in Q4, we will implement the following to drive more growth at Jafra U.S.: Number one, skin care innovation with Biolab was a huge success in the U.S. market. With the dermal cosmetics market growing every year, we are now a relevant player within this segment. We will continue to develop more products within Biolab as well as other new skin care lines, such as Jafra Skin, Novo Marine, and others. We expect these new lines to continue to build our success in this area of the market. Number two, although the launch of the new Shopify Plus website generated temporary activity challenges, we expect the site to be a platform for growth going forward. Number three, we are continuing to build Jafra's physical presence with our associates and distributors in the U.S., with our renewed field team making the difference, and I am personally spending more and more time with them to rebuild trust and drive recruitment and attention. Number four, while we stay relevant for the general U.S. market, we are building strategies for the Hispanic market, which we believe can be a huge catapult to success for us. Jafra U.S. should become a more relevant player within our group in the years to come. Although it operates in a highly competitive market, we have found strategic avenues that should accelerate the renewed growth into strong double-digit numbers in U.S. dollars. As you can see, we have new paths to growth in all of our business units, and we have the right strategies in place to strengthen that growth. In light of this positive context for BeFra, we believe it's important to address the specific disruptions that some companies within the direct-selling industry have experienced. First, we believe this is not an industry symptom, rather individual situations of each of these companies. Both the consumer product goods and the direct selling industries in which we play are more vibrant than ever. Our results, as well as those of other companies that are thriving in our industry, are evidence of this vitality. Our vibrant product portfolio, full of innovation and reflecting our customer focus, together with an exciting opportunity for many people who are looking for a flexible and profitable source of income, all continue to make a difference. At the same time, the ongoing evolution of our three growth pillars, namely, innovation, technology, and business intelligence, together with our disciplined financial management, provides a solid foundation for even better results and for a promising future overall. As is commonly known, it all comes down to a balancing act of maintaining the correct fundamentals of the business while addressing the evolving needs it demands. Thus, we believe a great future lies ahead for the product categories in which we play, as it does for social selling. We are confident in our ability to effectively capitalize on these opportunities and continue delivering higher levels of growth and profitability for the group, as we have done for the past 24 years, achieving a double-digit compound annual growth rate in both revenue and EBITDA. I will now hand over to Alejandro, who will provide additional insights into our results and other financial matters.

Thank you, Andres. Good afternoon everyone. Please note that all figures and projections that we are discussing today are in Mexican pesos or in functional currency. Additional details can be found in today's earnings press release. In this call, I will focus on relevant points of interest within our financial statements rather than reviewing the numbers that have been clearly explained in our earnings release or have been explained by Andres and Luis on this call. First of all, I would like to address the adjusted EBITDA and adjusted net income figures for BeFra. Consolidated adjusted EBITDA for the quarter grew 11.7% to MXN 592 million compared to MXN 529 million in the third quarter of 2023, with the EBITDA margin expanding by 81 basis points to 17.8%. Adjusted net income ended the quarter at MXN 180.5 million, which is 8.4% below the third quarter of 2023, mainly due to increased tax provisions that could be reversed by year-end following the final calculation of the annual inflation effect. It is important to highlight that the adjustments made to both EBITDA and net income excluded the one-time impact of the sale of Jafra's former headquarters in Mexico. The property had a book value of MXN 811 million, but the transaction was completed at MXN 385.7 million, resulting in a non-cash accounting loss of MXN 435 million, net of transaction costs. Notably, this accounting loss has no impact on the company's operational performance or on the company's cash generation, and the sale price reflects the asset's fair market value under current Mexico City real estate conditions. Second, I would also like to address those temporary external factors that negatively impacted Betterware's gross margin in Q3. The margin was 54.8% compared to 56.2% last year and was below the 58% to 59% steady-state gross margin we typically expect. Two key factors drove this decline. First, the Mexican peso depreciated, on average, by 9.9% in the third quarter versus the second quarter, affecting a total of 340 basis points of margin, given that approximately 90% of our costs are based in US dollars. Second, freight costs increased by more than 200% by the end of the second quarter, with container spot prices rising from $1,500 to over $4,000, which affected the gross margin by approximately 150 basis points. It is important to state that over the past three years, we have experienced unusually sharp fluctuations in both exchange rates and freight costs, levels we haven't seen in many years. These swings have, in turn, caused notable volatility in our gross margin from quarter to quarter. Despite these challenges, we have successfully managed to maintain a consistent gross margin in the 57% to 58% range during this period. Looking ahead to Q4, assuming freight costs and exchange rates remain where they were at the end of September, we can expect BeFra's gross margin to be within the 58% to 59% range. For the coming years, we anticipate maintaining margins within this range, provided that there are no significant disruptions of this nature again. Third, I would like to highlight that BeFra's year-to-date adjusted EBITDA was impacted by strategic investments in our international expansion. So far this year, we have invested MXN 8.2 million in expanding the Betterware footprint into the US and Peru, markets that we believe hold significant long-term growth potential. While these investments are still in their initial phases, when excluding them, BeFra's adjusted EBITDA would have been MXN 2,083 million for the first nine months, with a margin of 20.2%. For Betterware Mexico, EBITDA for the first nine months would have totaled MXN 1,047 million, representing a margin of 23.3%. Fourth, BeFra's comprehensive financing costs reflect gains or losses from foreign exchange hedges used to manage currency risks related to purchases denominated in US dollars. We are currently evaluating the potential application of hedge accounting, which would allow us to reflect the impact of our operational hedges within the cost of goods sold rather than in financing costs. For instance, this year, applying hedge accounting would have raised our gross margin to 56.4% in Q3 and 58.5% for the first nine months in Betterware, accurately reflecting the impact of hedging activities on the EBITDA level as well. Returning to the sale of Jafra's property in Mexico, we completed the transaction in August as an installment sale. The total deal, valued at MXN 385.7 million, will be paid over a three-year period, with MXN 70 million already received. We expect to collect the remaining MXN 315 million in the next three years: MXN 70 million in November 2024, MXN 135 million in 2025, MXN 85 million in 2026, and MXN 25.7 million in May 2027. Additionally, we are actively pursuing the sale of another property, one that was previously utilized as a parking lot for employees of Jafra Mexico. It is valued at approximately MXN 40 million to MXN 50 million. We anticipate analyzing the sale by the first quarter of 2025, with proceeds earmarked either for investment in business growth or debt reduction. Last but not least, at the end of the third quarter of 2024, we maintained a strong financial position, with net debt down 4.7% year-over-year and a net debt-to-EBITDA ratio of 1.76 times, an improvement from 2.08 times in the prior year. We remain on track to meet our year-end target of approximately 1.5 times. Additionally, our interest coverage ratio improved to 3.5 times, up from 2.6 times. This positive trend reinforces our financial strength and positions us well to navigate the current macroeconomic environment. Along those lines, and to further strengthen our financial position, we have introduced a new investment policy focused on the efficient allocation of free cash flow, prioritizing growth initiatives that drive company value. We plan to allocate between 30% to 40% of free cash flow to acquisitions, contingent on available opportunities. We will maintain a balanced approach to shareholder returns, including dividends, share repurchases, and capital expenditures. Our leverage target is to sustain a net debt-to-EBITDA ratio of 1.5 times to 2.5 times, depending on acquisition prospects. As always, our capital allocation policy may be adjusted as necessary in response to evolving business opportunities and market conditions. Consistent with our commitment to shareholder value, the Board of Directors has proposed a dividend payment of MXN 250 million for the third quarter, subject to shareholder approval. It would mark the 19th consecutive dividend payment since we became a public company. Looking ahead, we remain confident in the final quarter of the year and are fully committed to achieving our full year net revenue guidance. Although EBITDA is expected to be at the lower end of our guidance range, primarily due to Betterware Mexico's temporary stock-outs in Q2 and gross margin pressure in Q3. Despite these short-term challenges, BeFra is well-positioned for sustained growth and success in the fourth quarter of 2024 and beyond. I will now turn the call back to the operator for any questions. Thank you.

Thank you. We will now begin the question-and-answer session. Our first question is from Eric Beder from SCC Research. Please go ahead.

Hey, congratulations. I want to start talking about the increase in the SKUs on the catalog. How much of that, when you look at it, is going to be falling into new categories? What are you trying to do in terms of getting to more customers with this, since most of this product is going to be part of the lower priced expansion? How should we be thinking about like the overall pricing in the catalog?

Is your line unmute? I’m sorry.

I’m sorry. Can you hear me now?

Well, we can you hear you Eric. It might be the speaker’s line. We’re not getting any audio from their line. Just give it a moment here.

Can you hear us there? Hello?

Yes. Now we can hear you. Thank you.

Okay. You can hear us now. Okay. Thank you. Sorry. Hi Eric, this is Andres. How are you?

I'm good. How are you?

Good. Thank you. Yeah, the increase in SKUs is actually addressing two verticals, specifically. One vertical is making sure that we expand the line into the new categories while keeping the core categories with all of their needed SKUs. We have done this in the past in different years when we introduced a new category. And once it's successful, it's very important.

Could you please stand by one moment? Looks like there is a technical difficulty. Just please stand by for one moment.

Do you hear me Eric? Do you hear me there again or no?

Yes, we can hear you now. Okay, perfect. I apologize for the earlier issue with the microphone battery. So, Eric, first, we are focused on category expansion. Secondly, with this expansion, we are introducing some lower-priced items to maintain a balance between volume and price growth. I'm not sure if this is clear to you. No, that makes sense. Could you talk a little bit about inventories? Inventories are up significantly. I know that part of that is that you want to be in stock for some of the key holidays and other pieces. Are you comfortable with the levels of inventory you have now? And how new is the inventory in Europe as we look at it for the holiday season?

Yes. It's basically all new, and it's for preparing for the holiday season. If you can remember, we had some disruptions at Betterware in Q2 from stock-outs, because we weren't able to fulfill the demand for growth. Q4 is very important for us, in terms of revenue, EBITDA, everything. So, we prepared well. We also noticed disruptions in freight prices that we talked about. Normally, when you have these disruptions, you can also have issues in blank sailings and not being able to get your products here on time. So we accounted for both of those things to ensure that we were ready with inventory for Q4.

Great. For my last question, could you provide an update on Betterware USA and the planned rollout into Peru for next year? Are those initiatives still on schedule? Additionally, since they haven't been operational for long, what positive trends or insights are you observing in those regions? Thank you.

Yes. This is Andres again, Eric. So in terms of Betterware U.S., we have launched the operations in Betterware U.S. already. We are still in pilot phases, running water through the pipes and making sure that our compensation plan is attractive, the products are appealing, and that everything makes sense. We're already selling. We have our first brand partner team and are still in a phase of kind of running water through the pipes. We believe that during next year, we will be able to share more figures on this, and things are going okay. In terms of Betterware Peru, we are setting everything up. We mentioned we will launch by the end of Q1 or Q2 of next year. So we're still preparing everything, and we will begin with the pilot testing by the end of Q1 or beginning of Q2. But yes, we're starting up and we will give more details during 2025.

Great. Good luck for the holiday season. Thank you.

Thank you, Eric.

Our next question is from Cristina Fernandez from Telsey Advisory Group. Please go ahead.

Hi. Good afternoon, everyone. I wanted to follow-up on the prior question around the U.S. expansion. Now that Jafra had some better footing and Betterware a couple of quarters into the U.S., can you take a step back and talk about the learnings that you're seeing? Any differences or similarities that you're observing between the U.S. and Mexican consumers that can explain the business model going forward?

Yeah, yeah, sure. Hi, Cristina, this is Andres again. So yes, this first phase, this first month is, as I was mentioning, running water through the pipes, making sure that everything works and trying out different markets. We have seen that the Hispanic market, specifically, is very receptive to what we're doing. We're seeing a very good reaction in that sense. We haven't fully laid out the whole cross-border program, but we are starting to lay it out in the first two states of Mexico, where people from Mexico can reference their relatives and friends in the U.S., and we're getting some interesting early figures on that. We're looking forward to continue to develop the whole opportunity in the U.S. I think we will be able to comment a bit more on that in the coming quarters.

I wanted to ask about the new table in the press release that details how the business has changed fixed versus variable expenses. It seems like the cost structure has shifted. Can you explain what has changed? Both expenses appear to be up in the table, which makes me question whether this accurately reflects the changes in the business model. I assume there is more variability today compared to last year.

Yeah. Yeah, it's a good observation. And it's definitely more variable today. If you see Q3 of 2024, the comparable cost structure is 75%. Normally, this happens with growth. As we continue to grow, we will experience some operating leverage on fixed expenses. At the same time, we always talk about continuously looking for optimization in our fixed expenses. I think this reflects that.

Cristina, this is Luis. I will add something else. Remember that since we completed the acquisition of Jafra, we have been cutting fixed expenses there to bring it to the level we used to have in Betterware, okay? That’s also a good reason why our cost structure changed from Q3 2023 to Q3 2024. We have almost completed this reduction in fixed expenses at Jafra.

Yes. Thank you. And another question I have, Alejandro mentioned that you were going to allocate 30%, 40% of free cash flow to acquisitions. I guess talk about what the strategy is there? I mean you just absorbed a big acquisition with Jafra. So, how are you thinking about the company? Should we think, I mean, down the line, more tuck-in acquisitions? Any sectors you want to be in? Or would you stay close to where you're operating now?

Yes, Cristina. So, definitely, as we mentioned, we created the BeFra Group, naming it the Great Brands, One Essence. After we completed the acquisition of Jafra, which is almost at the two and a half year mark, we have seen that our hypothesis was correct in the fact that acquiring a brand in a new category where we replicate our model has been a rapid success. Now that leverage is down to 1.76 times EBITDA, we will continue deleveraging. We have opportunities to look at different options. It can be thought of in two verticals. One could be the possibility of adding other categories or other companies within the same category, or another option where we can look for international expansion and seize opportunities there instead of starting from zero. That’s how I would frame that.

Yes. Yes, that's helpful. Thank you. And then just last one, just also clarifying on the inventory. Is the step-up just now for the fourth quarter and holiday? Or do you think, going forward into 2025, you also need to make additional inventory investments to ensure you're in stock, particularly during promotional periods?

Well, we had to rebuild our inventory after the challenges we faced in Q2 with Betterware Mexico, where we experienced several stock-outs. Another factor impacting us was the significant increase in freight costs, which raised concerns about potential disruptions in the supply chain. However, we have observed that the supply chain has remained stable, and prices are starting to normalize. As long as the supply chain and prices continue to stabilize, we won’t need to keep increasing our inventory in the upcoming quarters. The buildup we experienced was a result of the need to address the disruptions in pricing and supply chain at that particular moment.

Okay. Makes sense. Thank you and best of luck here in the fourth quarter.

Okay. Thank you.

If there are no further questions, I would like to hand it back to management for any closing remarks.

Thank you, operator, and thank you, once again, to everyone for joining today's call. As we approach the final quarter of 2024, we take pride in the solid results we have delivered so far, fueled by our commitment to innovation, technology, and business intelligence. These pillars, along with our cost-efficient and asset-light business model, have allowed us to thrive in a competitive environment, driving consistent double-digit growth and profitability throughout our history, including the last quarter. Our ability to adapt to market trends while maintaining operational efficiency has been key to our continued success. Looking ahead, we are confident in our ability to close the year strongly, with a solid pipeline of new product launches, enhanced customer experience, and strategic initiatives in place. BeFra is well positioned for a successful fourth quarter and a strong start to 2025. Our resilience, adaptability, and diversified portfolio position us to create lasting shareholder value, reinforcing our leadership in this evolving market. Have a great evening, everyone, and thank you for joining us today.

This concludes today's teleconference. You may disconnect your lines at this time. Thank you again for your participation.