Hp Inc Q3 FY2020 Earnings Call

Good day, everyone, and welcome to the Third Quarter 2020 HP Inc. Earnings Conference Call. My name is Cole, and I'll be your conference moderator for today's call. As a reminder, this conference call is being recorded for replay purposes. I would now like to turn the conference over to Beth Howe, Head of Investor Relations. Please go ahead.

Good afternoon, everyone, and welcome to HP's Third Quarter 2020 Earnings Conference Call. With me today are Enrique Lores, HP's President and Chief Executive Officer; and Steve Fieler, HP's Chief Financial Officer. Before handing the call over to Enrique, let me remind you that this call is being webcast. A replay of the webcast will be made available on our website shortly after the call for approximately 1 year. We posted the earnings release and the accompanying slide presentation on our Investor Relations web page at investor.hp.com. As always, elements of this presentation are forward-looking and are based on our best view of the world and our businesses as we see them today. For more detailed information, please see disclaimers in the earnings materials relating to forward-looking statements that involve risks, uncertainties and assumptions. For a discussion of some of these risks, uncertainties and assumptions, please refer to HP's SEC reports, including our most recent Form 10-K and Form 10-Q. HP assumes no obligation and does not intend to update any such forward-looking statements. We also note that the financial information discussed on this call reflects estimates based on information available now and could differ materially from the amounts ultimately reported in HP's Form 10-K for the year ended October 31, 2020, and HP's other SEC filings. During this webcast, unless otherwise specifically noted, all comparisons are year-over-year comparisons with the corresponding year ago period. For financial information that has been expressed on a non-GAAP basis we've included reconciliations to the comparable GAAP information. Please refer to the tables and slide presentation accompanying today's earnings release for those reconciliations. And now I'll turn it over to Enrique.

Thank you, Beth, and thank you, everyone, for joining the call today. I truly hope you and your families are safe and well. Our strong Q3 results in the face of unprecedented uncertainty reflect the agility of our team and the strength of our portfolio. Our people have done a tremendous job rapidly adapting to changing market conditions and driving disciplined execution and cost management. As a result, for the quarter, we delivered beyond our expectations on revenue, earnings, and cash flow, and we repurchased $1 billion of shares, well ahead of prior levels. Importantly, we are navigating the environment well and capitalizing on new opportunities. We are positioning ourselves to meet the evolving needs of our customers ranging from the essential role of the PC in an era of dispersed workforces and classrooms to the rise of subscription-based business models and more personalized solutions. I consistently tell our team that times like these are when strong companies get stronger. This quarter's results give me confidence in where we are headed. The strength of our strategy and operational capabilities will enable us to continue leading in both the print and PC categories. Today, I'd like to cover three topics with you: a summary on our third quarter performance; the progress we are making against our Advance/Disrupt/Transform strategy and our value plan; and finally, our current expectations for how the pandemic and other market dynamics will impact our business. In Q3, we delivered revenue of $14.3 billion, flat year-on-year and up 16% quarter-on-quarter in constant currency. Non-GAAP EPS was $0.49, and we generated free cash flow of $1.6 billion. Importantly, non-GAAP operating expenses were down over $0.25 billion driven by our ongoing cost reductions and lower discretionary spending. These are excellent results in the current environment. We continue to advance our leadership in Personal Systems and Print. In Personal Systems, we delivered growth in revenue, profit, and share, and we delivered record unit shipments in Q3. The PC is more central to daily life than ever, and PC use is up more than 20% since COVID emerged. We are empowering remote workers and students with the ultimate office and learning experiences at home. This is fueled by a range of innovations that are keeping people connected, collaborative, and secure. For example, in the quarter, we launched a broad new lineup of commercial EliteBooks and a new line of ergonomic monitors. Beyond work, nearly two-thirds of people say that a PC is one of the main ways they stay entertained. This quarter, we expanded our lineup of OMEN and Pavilion gaming PCs, displays, and accessories. Turning to Print, the business performed better than we expected. Unit performance improved sequentially, and we addressed the supply chain impact of the factory closures we discussed on the Q2 call. More broadly, we remain uniquely well positioned given our leadership across both consumer and commercial print, a clear advantage in the current environment. The shift to remote work and learning drove an uptick in home printing. We saw an increase of ink usage versus our original target. We also saw strong growth in HP Smart App users, with mobile downloads up 70% year-over-year. We launched a new lineup of HP ENVY printers with a family-centric feature set. We continued to evolve our business model by expanding our Instant Ink subscription business, growing subscribers in double digits. We expect to surpass 8 million subscribers by the end of the fiscal year. We are connecting our Instant Ink and Managed Print Services systems to take advantage of the work-from-home trend. In Q3, we began rolling out the first phase of centralized billing for commercial employees printing from home. In the coming quarters, we will be expanding these offerings to enable frictionless printing from anywhere for customers whose employees are not in the office full-time. Importantly, in commercial printing, we did see some improvement as the quarter progressed. In Managed Print Services, July page volume was down roughly 25%, an improvement from April where we saw a decline of roughly 40%. While there remains much uncertainty about the phasing and pace of recovery, this is an early indication of office usage heading in the right direction. At the same time, we are making progress against our plans to disrupt the industry with our technology solutions and IP. Across our industrial businesses, we continue to see attractive opportunities to drive medium- to long-term value creation. The benefits of 3D printing and the strength of our ecosystem have been clear throughout the pandemic. HP and its partners have produced more than 4 million 3D-printed parts for the healthcare sector. We also introduced a new 3D printing material and established an alliance with Oechsler, one of the industry's largest 3D parts manufacturers. While commercial business segments, such as graphics, have been challenged due to business closures, we did see attractive pockets of growth. Labels and packaging, for example, saw impressions increase 14% year-over-year. Moving forward, we will continue to capitalize on opportunities to create value for HP and our customers by delivering new end-to-end applications that enable highly personalized products and solutions. As we advance and disrupt, we are transforming the way we work. Our focus is to unlock value and become a leaner, more digitally enabled company. We are well ahead of our cost reduction plans for the year, and we are making progress against the many initiatives we outlined last fall. We've extended our geographic simplification initiative beyond our sales organization, the supply chain, and customer support. To adapt our channel program to today's digital realities, we launched a new partner program called Amplify in Q3. The program will enable enhanced data analytics and provide partners with the capability, tools, and insights required to capitalize on opportunities across the whole portfolio. Overall, our Q3 results demonstrate the progress we are making against our strategy. Supporting this strategy is a set of financial principles that we outlined in our value creation plan. These principles include: the multiple levers we have to drive profitability, including our structural cost reduction program; our revised leverage target of 1.5 to 2 times, maintaining an investment-grade credit rating; and our commitment to return to shareholders 100% of free cash flow and excess cash over the long term unless higher return on investment opportunities emerge. In the third quarter, we increased our share buyback, repurchasing approximately $1 billion in stocks. This is the highest level in a single quarter since separation. In the quarters ahead, we expect to maintain similar levels at a minimum. We remain fully committed to the principles of our value plan and are demonstrating concrete progress toward our goals. This leads me to the next topic: the trends we see in our business. In the home and consumer segment, we expect continued strength through at least the end of the year. Even as countries reopen, people will continue to spend more time at home. The commercial market will likely remain dynamic. In commercial PC, we expect the accelerated mix shift from desktops to notebooks to continue, driven by strength in Chromebooks, particularly in education. In office and commercial print, as I mentioned earlier, we have seen signs of improvement. We anticipate the reopening of businesses will gradually increase the demand for printing and related services. That said, the phasing and pace of the recovery remain dynamic. I want to close on HP's culture. In tough times like this, it matters more than ever to have a high-performance culture that drives innovation as well as shareholder value, but also a purpose-driven culture that creates value for society and unites employees with a shared purpose and a commitment to doing what is right. In the face of a global pandemic and a long overdue reckoning with racial inequality, this has never been more important. And I am proud of the way our people and partners are stepping up and taking action to drive systemic change. During these challenging times, we have seen our employee engagement scores reach all-time highs. The HP culture is a source of strength that is guiding us forward. You will continue to see us take actions to drive a more sustainable, equitable, and just future. It is not just the right thing to do; it is good for our shareholders. In 2019, our Sustainable Impact work helped drive more than $1.6 billion in new sales. Our results this quarter, the commitment of our people, and the strength of our culture give me confidence in where we are heading. While we have lots of work to do, we see significant opportunities to drive long-term value creation. Our structural advantages, disciplined cost management, and unwavering focus on the customer position us well to navigate current headwinds. Our leadership in both consumer and commercial uniquely positions HP to capitalize on opportunities across the business. With that, I will turn the call over to Steve to take you through the financial details.

Thanks, Enrique. We are pleased with our third quarter results, especially in light of our overall market and macro context. Our performance reflected the company's multiple profit levers, execution agility, and resiliency. Third quarter net revenue was $14.3 billion, down 2% year-on-year or flat in constant currency. As expected, we saw growth in Personal Systems revenue and declines in Print revenue. Regionally, in constant currency, APJ increased 5%, EMEA increased 2%, and Americas declined 4%. Gross margin was 16.7%, down 320 basis points year-on-year. The decline was due to a combination of a higher Personal Systems mix, a higher consumer mix within Personal Systems, and a lower Print rate driven by volume. Non-GAAP operating expenses were $1.5 billion, down $274 million year-over-year. The OpEx decline is driven by our ongoing cost reduction program as part of our transformation efforts, as well as a reduction in discretionary costs. Non-GAAP net OI&E expense was $42 million for the quarter. We delivered non-GAAP diluted net earnings per share of $0.49 with a diluted share count of approximately 1.4 billion shares. Non-GAAP diluted net earnings per share excludes a net benefit totaling $32 million related to nonoperating retirement-related credits and other tax adjustments, partially offset by amortization of intangible assets, debt extinguishment costs, and restructuring and other charges. As a result, Q3 GAAP diluted net earnings per share was $0.52. Turning to segment performance. In Personal Systems, we delivered another strong quarter, growing share, revenue, and profit dollars. The business demonstrated its resiliency following the impact of COVID on supply chain issues in fiscal Q2. In Q3, Personal Systems benefited from strong demand related to working and learning from home with revenue of $10.4 billion, up 7% or 9% in constant currency. Drilling into the details by customer segment, we saw differing results with consumer revenue up 42%, while commercial revenue was down 6%. By product category, again, the results differed. Revenue was up 30% for notebooks, down 29% for desktops, and down 30% for workstations. The change in mix reflects the strong demand for notebooks, mainly in Chromebooks, from the educational and consumer markets, as the shift to working and learning from home continues. Operating margins remained high at 5.5%. Operating profit dollars were up year-on-year to $570 million, representing 54% of HP's segment profitability. This is the 11th consecutive quarter of operating profit dollar increase as the team effectively navigated headwinds and tailwinds during this time. In Print, we had anticipated a challenging quarter given the COVID impact on our commercial business, and the team demonstrated agility and strong execution, meeting or exceeding our expectations. Importantly, HP remains uniquely well positioned in the Print market, being leaders across both the home and office, with longer-term growth opportunities across our industrial categories. This creates opportunities in this current environment and beyond to address the changing and holistic customer needs by providing innovative, secure, and strong ROI value propositions across geographies and customer segments. Looking at Q3 demand, as we expected, we saw a decrease in commercial print across our office and graphics businesses. This includes a negative impact on both hardware and supplies as many businesses remain closed and office workers continue to work from home in many geographies. On the other hand, in our home printing business, we continue to see strong demand coming from working from home. As a result, consumer hardware revenue grew 7% and units increased 3%, and commercial hardware revenue declined 37% and units declined 32%. Third quarter Supplies revenue was $2.6 billion, down 18% in constant currency, as office and graphic printing were significantly impacted by the COVID-19 restrictions. Overall, in Q3, the team remained disciplined in managing channel inventory, keeping Tier 1 channel inventory levels below the ceiling. In total, Q3 Print revenue was $3.9 billion, down 20% nominally and 19% in constant currency. Print operating margins were 12.2%, which included a full quarter impact of office closures in commercial print and the corresponding volume declines. Operating profit dollars were $480 million. In general, we saw improvement in commercial print usage through the course of the quarter as well as our factories returning to more normalized levels. Therefore, we remain confident that Q4 operating profit dollars and margin rates will improve sequentially. And that as volumes increase, our operating margins will return to our long-term target of 16% to 18% over time. Let me now turn to our transformation efforts and, specifically, our cost savings actions and opportunities ahead. Importantly, we're making good progress on our announced plans. We are currently tracking well ahead of plan in our 3-year program to achieve $1.2 billion in gross run rate structural cost reductions. To illustrate, we've seen significant operating expense reductions throughout the year, with Q3 non-GAAP OpEx as a percentage of revenue at 10.6%. As we continue to generate savings, we are, at the same time, focused on improving effectiveness and speed. As an example, we have seen a positive impact driven across our centralized commercial organization and corresponding supply chain teams where, in recent quarters, we improved the speed and flexibility required to navigate the highly dynamic supply and demand changes across the globe. We are also making investments, especially in digital, which will help our overall customer, partner, and employee experience in the quarters and years to come. During this dynamic environment, we are continuing to reduce discretionary costs as much as possible. While these discretionary reductions can be more temporary than structural, we will continue to focus on driving a lean cost structure to help us navigate. Shifting to cash flow and capital allocation, Q3 cash flow from operations and free cash flow were strong at $1.7 billion and $1.6 billion, respectively, which helped strengthen our revised full-year outlook. In Q3, the cash conversion cycle was minus 30 days. Sequentially, the cash conversion cycle is down 4 days driven by more normalized purchasing and sales linearity, including decreases in days payable outstanding, days of inventory, and days sales outstanding. In Q3, HP raised $3 billion of senior unsecured notes. This is our first corporate debt raise since 2014 and is consistent with our capital structure strategy communicated earlier this year. The proceeds have many benefits, including creating capacity to make disciplined, returns-based capital allocation decisions, including share repurchases; moving our debt maturity curve, including retiring approximately $1.6 billion of 2020 and 2021 notes, along with short-term commercial paper; and in the near term, during this dynamic period, providing additional balance sheet prudence. These actions incorporate our commitment to an investment-grade rating. Importantly, we are committed to a robust dividend and share repurchase program. We returned $953 million to shareholders through share repurchases and $251 million via cash dividends in Q3. For reference, these actions equate to buying back roughly 4% of HP shares in Q3 alone. Year-to-date, we have returned a total of $2.5 billion, which represents 121% of free cash flow. Looking forward, in the near term, we expect to continue being active in the market and buy back shares at elevated levels in the range of approximately $1 billion per quarter at a minimum. Heading into Q4, keep the following in mind related to our overall financial outlook: we expect macroeconomic conditions to remain uncertain as we continue to monitor the dynamics of the COVID-19 pandemic. Turning to specific Personal Systems assumptions, we expect continued strong demand in consumer and education with more caution in commercial, particularly desktops and workstations. We expect industry-wide CPU and panel constraints to negatively impact our ability to meet demand, especially for notebooks, which will constrain top-line growth. We expect the cost from the overall basket of commodities to be similar compared to Q3 levels. From a margin perspective, we would expect Q4 operating margins to be lower compared to Q3 driven by mix changes but still be in the upper half of our 3.5% to 5.5% long-term operating margin target range. In Printing, we expect Q4 to improve relative to Q3. This includes units, total revenue, Supplies revenue, profit dollars, and margin rate. We expect that our supply chain impacts mainly related to the earlier factory closures in Southeast Asia to be largely mitigated. From a demand perspective, we are still expecting commercial print to stay at depressed levels, with positive demand coming from home printing. Taking these considerations into account, we are providing the following outlook. We expect Q4 '20 non-GAAP diluted net earnings per share to be in the range of $0.50 to $0.54 and Q4 '20 GAAP diluted net earnings per share to be in the range of $0.32 to $0.36. GAAP EPS includes the cost of restructuring, tax adjustments, and one-time defined benefit plan settlement charges. We expect FY '20 non-GAAP diluted net earnings per share to be in the range of $2.16 to $2.20 and FY '20 GAAP diluted net earnings per share to be in the range of $1.83 to $1.87. We expect FY '20 free cash flow to be in the range of $2.5 billion to $3 billion.

And now I would like to hand it back to the operator and open the call for your questions.

I have two questions on PC. So I guess I'll just ask both at the same time. I guess the first one, I'm wondering if there's any way to break out how much of the growth you saw in the quarter was underlying strength versus just the backlog that carried over from April, and just any more incremental commentary about how to think about the demand picture from here. And then the second piece, you guys talked about Chromebooks a couple of times in the prepared remarks. Wonder if you could expand a little bit more on what you're seeing there, just how we should think about that relative to your mix and what that means relative to profitability of traditional PCs going forward?

Yes. Matt, so why don't I take a stab at this. So first, as it relates to demand, I think where I started is we still see very strong demand, particularly in notebooks, driven heavily by Consumer and Chromebooks. We also saw strong demand in commercial notebooks in Q3, and that demand continues to remain strong. I think the way to think about it is this year has a slightly skewed seasonality just given the supply chain challenges we saw in Q2, which certainly helped the backlog entering Q3. We still have a strong backlog on the notebook side. But the way to think about it is our second half of the year should be historically stronger than our first half. Or maybe the other way to think about it is if we look at our Q4 outlook, our Q4 forecast is roughly in line with what we see a typical Q4 being as a percentage of the total annual revenue mix. As it relates to sort of the margin profile, we are seeing much stronger demand, again, on Consumer and Chromebook, and that does have a slightly negative impact on our overall margin rate that is factored into our Q4 outlook as well.

And maybe only one additional comment. As we look at the next quarter, the key limitation is not on the demand side; it's actually on the supply chain side because given the demand that we see in some specific segments, we really need to find more components, processors, and panels to respond to the demand that we see.

Congrats on the strong results. The first question I had was on the Print business. Do you think the business has broadened? Or do you think it's still tough to say given commercial is still depressed? And along the same path, are there any tangible milestones you can share as to how we can evaluate the subscription model on the Print business? And then I had a follow-up.

Yes. As I said in my prepared remarks, our performance in Q3 was really as expected or better than expected, and we are expecting improvement sequentially in our total revenue, Supplies revenue, total units, as well as in the margin dollars and margin rate from Q3 to Q4. So said more directly, yes, we view Q3 as the trough.

As we look at the recovery, the recovery is really very aligned to the evolution of the pandemic. We have seen the regions that are performing better versus the pandemic have stronger performance, such as APJ. The regions where the pandemic is still stronger are the ones that still have a bigger impact, like the Americas.

On the subscription side, one of the key things we keep focusing on is Instant Ink subscribers. We started off the year with roughly 5 million subscribers; we are now over 7 million and would expect 8 million by the end of this fiscal year, which is a strong indicator of the shift to the subscription model.

I was hoping you could just elaborate or clarify a little bit more on capital return. So it sounds like you're saying you're going to look to buy back at least $1 billion in shares per quarter. Add your dividend onto that, that's about $1.2 billion in capital return per quarter, or $5 billion a year. Your cash flow generation is $3 billion per year. So should we expect this for the next several quarters, meaning 3 to 5 more quarters? Or are you only commenting on fiscal Q4? And when we think about your net debt right now of $1.4 billion, where are you comfortable, in absolute terms, taking that debt? And will you be looking to raise additional debt to facilitate this buyback? I have a follow-up, please.

Yes. From a return of capital perspective, the principles we outlined at the value plan are clearly in place. That does include the significant return of capital. We do continue to believe our stock is undervalued. We are demonstrating our ability to generate strong free cash flow. This year, the outlook is $2.5 billion to $3 billion. I would say, historically, we've been at the $3.5 billion north level. I won't comment on future years at this point, but the $1 billion at minimum commitment shows our flexibility and ability to manage our business effectively given the dynamic economic environment. In terms of our comfort with net debt, we are comfortable over time with a higher net debt level and specifically even higher gross debt.

Okay. And I was wondering if you could just comment on the dynamics in terms of how you're thinking of sequential growth. So Q3 to Q4, you're typically up, as a company, about 5% sequentially. Now you could say if you're coming out of an economic recovery, particularly in printing, we should expect your revenue growth to be above that. You did seem to suggest, though, that perhaps there could have been some backlog benefit this quarter and could be some supply constraints next quarter. So when we're thinking about the puts and takes relative to normal sequential growth for both imaging and printing for Q3 to Q4, should we be thinking about something that is seasonally in line for each of those businesses? And particularly for printing, why wouldn't we expect it to be better than that given you're calling for a gradual recovery in folks coming back to work, et cetera? So if you could comment on each of them and the forces at work on sequential growth relative to normal seasonality, that would be helpful.

Yes. I think you're right to bifurcate between the two segments. And on the Print side, we are expecting above normal kind of historical sequential growth driven by the fact that we did see a stronger month three on the commercial side from a usage perspective than we saw exiting last quarter, and we're continuing to see strength on the consumer side. While there's still some small lingering ripple effects from the supply chain, the factories are generally at normalized levels. That gives us confidence in above normal sequential growth on the Print side. On the PC side, we're expecting a below-normal sequential growth. That is driven by the two factors we discussed initially: the skewed seasonal patterns between Q2 and Q3 and the demand we are seeing on consumer notebooks.

Can you give us some more color around the page volume recovery that you're seeing in countries that have reopened or are further in the reopening? And then how does that translate to a view around what the printer supplies decline will look like in the fourth quarter? And then I have a follow-up.

Sure. Let me start with our global number, and then I will give more color per region. At the global level, as we shared last quarter, in April, we saw a decline on Managed Print Services pages, which is a good proxy, of minus 40%. We have exited July in a minus 25% range. So through the quarter, we have seen significant improvement. We have seen a constant trend, and this is really correlated to the situation versus the pandemic. In many Asian countries where the situation is under control, we see volumes close to where they were before the crisis. In the U.S. and some of the Americas, where the impact of the virus is still strong, they are significantly behind. Europe is in the middle. In countries where economic activity is almost back to normal, we see usage levels not at their previous levels but very close. I'm talking about the commercial side. On the consumer side, due to remote work and learning, usage levels are, in most cases, above our original projections. This balance on consumer and commercial helps us and gives us confidence in the evolution of this business going forward because we can hedge on the consumer side to manage whatever impact we see on the commercial side.

And then as a follow-up, just sticking with printing. In the context of the shift that you're seeing from commercial to consumer print hardware sales, what are you doing to improve the historical profitability of those consumer printer hardware placements as well as the NPV over the life of those printers?

Actually, let me clarify something. When we look at the business from a system perspective, the consumer print business is more profitable for us than the commercial print business. Hardware printers have lower gross margins, but the total business has higher profitability. This is one reason why this potential rebalancing could be beneficial for us from a margin perspective. In terms of what we are doing, we are executing the strategy we shared a few quarters ago to evolve and shift or rebalance the profit between supplies and hardware. The growth of our Instant Ink business is a clear example of how we are driving that forward. We've seen an acceleration in the deployment of Instant Ink. We think this is a critical part of our strategy. On the other side, the introduction of the printers with the new business model will start hitting the market by the end of the year.

I have two questions as well. First off, Steve, I wanted to go back to the capital allocation discussion. How do we think about the duration of how long you will sustain this $1 billion buyback per quarter? If I recall, you have about a $14 billion authorization that's out there. So do I think of this momentum to sustain for the next 14 quarters quite literally? And then where does M&A fit into the narrative as well?

Yes. The comments are really more in the quarters ahead. As the economic situation stabilizes, we can update our view on the return of capital at that point. The $1 billion at minimum remodel reflects our flexibility and ability to manage given the dynamic environment. Our stock remains undervalued, and we are generating strong free cash flow. Enrique, do you want to chime in about M&A?

We will remain very disciplined with our capital allocation process. Any action we take will be measured against a very rigorous return on capital process. Any M&A activity must be aligned with our strategies, must offer a better ROI than other investments, and we need a clear execution plan. This remains part of our strategy, but we will be applying that framework against any opportunity we consider.

Got it. That's really helpful. If I could just quickly follow up on the PC margin commentary for the October quarter. I think you said it sounds like it's going to drop somewhat, but be in the upper half of the range. Could you just talk about the reasons or the levers or headwinds you're having that margins are heading down? Because I get sales are sub-seasonal, but I assume they're still going to grow. So maybe just what other couple of headwinds you have on operating margin on PCs in October would be helpful.

Yes. It's really just mix. As we're seeing higher demand in our consumer mix, particularly in Chromebook mix, it does have a slight downtick on our margin profile. Over the long term, the actions and opportunities we have in mix remain: driving more displays, accessories, and services in premium categories. But certainly, as we evaluate the demand and backlog today, it is more heavily weighted to the notebook, consumer notebook segment, and that does have a slight negative impact on our margin profile. So it's really mix-driven.

I would like to take a step back and think about the printing business. If we went back to a year ago, which seems like ages ago after everything we've all been through, how have the work-from-home, learn-from-home trends changed sort of your outlook on the subsidized and unsubsidized business models you announced? I'm curious how you've looked at what your assets were sort of pre-COVID and how you'll leverage them after COVID since you announced such a large strategy change. I have a follow-up.

The current situation makes that strategy even more important. As the consumer business becomes more relevant, this is what has happened during the last quarter and we think will continue to happen. The importance of the shift into a model with better balance between hardware and supplies becomes even more critical. As we shift into subscription models, our ability to maintain a high share of HP original supplies is higher, which makes that model evolution more important. We see winning in a stronger way in the consumer side as vital. We also have a higher number of pages printed in homes, meaning pages shift to home; this is potentially a positive trend for us. One of the elements we added to the strategy is the need to connect the printers in the office with those at home. Many of our clients want to enable employees to print from home securely with the companies paying for this. We are connecting our Instant Ink service offering to Managed Print Services to support this. We've had some initiatives that we executed during Q3 and are building infrastructure to ensure seamless connections over the coming quarters. At this point, there are no changes to our A3 strategy. We continue to have low share in the office. But if the overall office market is lower, we may end up shifting some of our core focus to the consumer side if this final trend materializes.

Two, if I could, Enrique and Steve. Enrique, could you give us a sense of what your enterprise customers are saying in general about their plans for coming back to the office? You've talked a little about that, and that is shaking some demand loose, but I'd love to get context there, and then also how you all are viewing small- to medium-business exposure as well. I have a quick follow-up as well.

Sure. What we are seeing is that many of the big customers are not going to be returning their employees to the office in the foreseeable future. This trend is consistent across different countries, although there are some where the situation is under control, and therefore, the number of employees returning is higher. This is similar to what we are doing internally in the company.

That's helpful. And then as a quick follow-up, Steve, on the buyback, you did $56 million in this quarter. I think the blend was down just around $20 million. Was there some dilution due to the stock price drop, or was that a matter of timing? How should we think about that?

Yes. It's likely driven by timing in terms of the accounting treatment on the fully diluted share count; it's dependent upon the timing during the quarter when you repurchase those shares. We ended the quarter with 1.4 billion shares, and we would expect that number to decrease in the quarters to come with an elevated buyback program.

I just want to go back to the supply chain and component cost dynamics. Could you help us appreciate or quantify the effect that you're seeing in the current business just last quarter, and any kind of commentary you're expecting on that impact this quarter? What components are you seeing constraints on?

The question starts with demand. We are seeing strong demand in specific categories of our Personal Systems business, particularly notebooks and Consumer Chromebooks. That is creating outsized demand. We see constraints in areas such as panels and CPUs to fulfill that demand.

And on the component cost environment, it seems that some of the component cost dynamics are turning more deflationary. Is that not the case, or are you conservative in your expectations for the next couple of quarters?

We are seeing some deflationary trends in certain parts of our commodities and components. However, other parts remain inflationary or stable. Overall, we view Q4 to be roughly at similar levels as Q3, with some fluctuations in both directions.

Let me close now with some final thoughts. First of all, I wanted to emphasize the fact that we have a leadership position in both consumer and commercial markets for both Personal Systems and Print. It's a source of strength for us going forward, no matter how the current economic situation evolves. We are truly focused on capitalizing on the opportunities ahead. The PC has become essential, and as we discussed today, this is clearly an opportunity for us. The growth in home printing and home subscription services will help our plans going forward. Having said that, we remain very focused on executing our strategy. We are executing what we said we would do a few quarters ago, and we are confident in our ability to continue to create value going forward. Thank you for joining us today.

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect your lines at this time.