Jack In The Box Inc Q3 FY2025 Earnings Call

Hello and thank you for standing by. My name is Lacey and I will be your conference operator today. At this time I would like to welcome everyone to the Jack in the Box third quarter 2025 earnings webcast. All lines have been placed on mute to prevent background noise. After the speaker's remarks there will be a question and answer session. If you would like to ask a question during this time simply press star followed by the number one on your telephone keypad. If you would like to withdraw your question, press star 1 again. Please limit yourself to one question and one follow-up. Thank you. I would now like to turn the conference over to Rachel Webb, Vice President of Finance and Investor Relations. You may begin.

Thanks, Operator, and good afternoon, everyone. We appreciate you joining today's conference call, highlighting results from our third quarter, 2025. With me today, our Chief Executive Officer, Lance Tucker, and our Chief Financial Officer, Don Hooper. Following their prepared remarks, we will be happy to take questions from our covering sell-side analysts. During both our discussion and Q&A, we may refer to certain non-GAAP items. Please refer to the non-GAAP reconciliations provided in the earnings release, which is available on our Investor Relations website at jackinthebox.com. We will also be making forward-looking statements based on current information and judgments that reflect management's outlook for the future. However, actual results may differ materially from these expectations because of business risks. We, therefore, consider the safe harbor statement in the earnings release and the cautionary statements in our most recent 10K to be part of our discussion. Material risk factors, as well as information relating to company operations, are detailed in our most recent 10-K, 10-Q, and other public documents filed with the SEC and are available on our Investor Relations website. With that, I would like to turn the call over to our Chief Executive Officer, Lance Tucker.

Thanks, Rachel, and I appreciate everyone joining us today. As I've now been back with Jack in the Box for six months, I'd like to take a moment to share my observations thus far. Despite the last six months being some of the most challenging I can recall in my time in the QSR industry, I've been struck by the energy, passion, and grit that I've seen from our teams and our franchisees at both Jack in the Box and Del Taco, giving me even greater confidence that we can and will leverage the many equities at both brands to deliver strong, long-term results for our franchisees and investors. I continue to be grateful for the opportunity to lead such an amazing group of people as we work to drive these brands forward. Another reason for my confidence is the excitement generated by our recent entrance in the new markets, highlighting the relevance and potential of both brands. Back in the Box recently opened restaurants in Chicago while Del Taco entered the Durham, North Carolina market. In both cases, these restaurants were opening with very high volumes and are expected to be excellent performers. I want to thank the operations teams at both brands, as well as our newly appointed Chief Development Officer, Van Ingram, and the entire development team for their contributions to these fantastic new market openings. Turning to third quarter results, there were several challenges we had to contend with during the quarter. As many in the QSR industry have already called out, the macro environment is very difficult and consumers remain cautious. Jack in the Box significantly over-indexes with Hispanic guests who, especially in our core markets, face uncertainty and have pulled back their spending. This issue is having an outsized impact on our sales. In addition, we have seen lower-income cohorts pull back as well, in line with industry trends. We're also contending with some difficult compares as we continue to lap successful smashed Jack promotions from last year, as well as significant price taken by many of our restaurants in 2024 as a result of California minimum wage increases. Both of these have negatively impacted check growth on a year-over-year basis. As I look at our Q3 results and what is needed to drive better sales performance in spite of the headwinds, we need to get back to our barbell strategy and more specifically provide more demonstrable value to our customers. So we're doing just that as we move through the fourth quarter. To start, last week we reintroduced our bonus jack combo, a fan favorite at a very compelling introductory price point. In addition, we have launched our popular spicy chicken strips, featuring a new craveable hot honey flavor that really resonates with our core guests. Our always popular sauced and loaded potato wedges are also back for a limited time. And to combat late-night competition and help bolster some of the softness in check, we'll continue to pulse our munchie meals with culturally relevant collabs including our current munchie meal featuring coca-cola starlight as you can tell our current lineup is strong and we are investing five and a half million dollars in incremental marketing across the fiscal fourth quarter to make sure we're fully supporting it part of this spend is to overcome the shortfall created by our sales performance in q3 while the majority is to add media weight so our guests are fully aware of these craveable offerings. As I look longer term, the entire guest experience requires improvement in the coming months and years. The value equation has gotten a bit off track across the broader QSR industry, and Jack in the Box is no different. So we need to work on the entire guest experience, not just promotion or price. As such, we are refocusing on three key areas to enable staying power of the Jack brand. We'll do this by getting back to our roots and leaning on our 75-year heritage by going back to doing things, as we call it, Jack's Way. While Jack on Track is intended to quickly fortify the financial foundation for both the company and its franchisees, it is comprised of structural actions, if not an actual operating plan. By contrast, Jack's Way will be ongoing strategy for driving a better overall experience for our guests. First, doing things Jack's way means improving service quality and getting back to emphasizing operational excellence. In a sense, it's as simple as getting back to basics. Initially, this means delivering a better experience through improved guest interactions and focusing on consistent service quality across our core menu items from burgers to our fried offerings. It includes additional training and support for employees at both their restaurant and field levels, and it also includes holding our restaurants more accountable for performance and also rewarding them for outstanding work by reintroducing key recognition programs to motivate and recognize our team members in every restaurant. While operational changes don't impact sales overnight, we know these are table stakes for long-term brand success. That's why we are thrilled to have Shannon McKinney back at Jack in the Box as our COO. Shannon has hit the ground running and is already building a great rapport with our team members and franchisees to improve our system-wide operations. Second, doing things Jack's way means serving high-quality food at a good value. Recently, we have missed the mark on delivering the value to our guests that they've come to expect. What I like the most about the rest of this year is the marketing lineup has a strong balance of innovation and ownable value that will keep guests coming back more often. In addition, we are entering Jack's 75th anniversary in 2026. We are fully embracing the out-of-the-box qualities that make Jack in the Box such a distinctive, iconic brand. While I won't get into specifics, you'll see more innovation and improved quality across our core products, as well as the return of some classic Jack throwback products our loyal fans have been asking for. You'll also see nods to Jack's history in our marketing, including a modern twist on iconic commercials from the brand's past that will feature Jack's irreverent, quirky personality in a way that we expect will really resonate. These improvements coupled with the improved operations will deliver that incredibly hot flavorful food our guests crave. The third key element of doing things Jack's way is the modernization of our restaurants. We want our guests to enjoy a consistent experience from a mobile app all the way to the drive-thru. The guest experience has suffered over the years as many of our restaurants have not received timely re-images. To remedy this, we intend to deploy a multi-year reimage initiative to touch at least 1,000 additional restaurants beyond our current program. We'll share more plans about this in November as part of our capital planning discussions, but please know I am committed to the revival of the Jack in the Box brand stores. Underlying all of our plans around an improved guest experience is a solid foundation in technology. The digital mix reached a total of 18.5% of sales for the Jack brand this quarter. We're pleased with the progress the teams have made in enabling our restaurants with technology, and we're well ahead of schedule in achieving our initial goal of 20% of sales through digital channels. I'm also pleased to announce that as of last week, over 2,000 restaurants now have the new point of sale system installed. I want to thank Doug Cook and the IT organization, our ops team, our vendor partners, and our franchisees for installing these ahead schedule, it's been a true team effort. We anticipate the new POS will be fully rolled out to the entire JAK system by the end of this month. While we continue to see implementation impacts from temporary downtime, we anticipate these impacts will be short-term in nature. And of note, the vast majority of issues we discussed last quarter related to our technology modernization have been mitigated. While there's been a lot of progress, we do still have a number of items on our technology roadmap. With future enhancements to our digital platforms, loyalty program, and data capabilities yet to come, there's a lot of long-term upside from enabling our restaurants with better tech. Switching gears, Dawn will speak to the specifics regarding the JICON track program and updates, but I am pleased with the progress we've made thus far. There are many puts and takes throughout the plan and my commitment is to provide as much transparency as I can, knowing timing will be challenging to predict on our end. Spend a moment on the balance sheet component of the program. We remain committed to reducing our leverage but want to be very clear about why this is a priority. Jack in the Box has a very flexible existing securitization debt structure and is well over $100 million from approaching its debt covenants so our cash flow easily supports our debt. We simply feel it is prudent to operate with more modest leverage as we move forward and we also want to mitigate increases in our interest expense as we begin to refinance the various tranches in this higher interest rate environment. And lastly, while there are certainly a lot of activities occurring at Jack in the Box, I want to make it very clear that my number one priority is improving performance at our restaurants to ensure long-term health across the system now and for years to come. Before I pass it over to Dawn, I want to take a moment to acknowledge Dawn's much-deserved promotion to Chief Financial Officer. The stability, consistency, and over 20 years of Jack knowledge she provides gives me great confidence in her ability to drive shareholder value. Now I'll turn the call over to her for her prepared remarks, after which we'll

take your questions. Dawn? Thanks, Lance, and good afternoon, everyone. I will start by reviewing our two brands individually followed by details on our consolidated performance and capital allocation as well as update guidance. Starting with our Jack brand, the third quarter system same-store sales decreased 7.1 percent comprised of a franchise restaurant same-store sales decrease of 7.2 percent and a company owned same-store sales decrease of 6.4 percent. This resulted from a decrease in transactions and mixed negativity partially offset by many price increases now looking at restaurant level performance Jack's restaurant level margin percentage in the quarter decreased to 17.9% down from 21% a year ago driven primarily by sales deleverage food and packaging costs as a percentage of sales were favorable in the quarter declining 60 basis points from the prior year to 28.6%. This was driven by an increase in beverage funding relating to a new contract and menu price increases partially offset by commodity inflation of 4% in the quarter. Labor costs as a percentage of sales were 34.5% increasing 220 basis points from the prior year. This increase was primarily driven by a California unemployment payroll tax adjustment as well as wage inflation which was 1.5% for the quarter. Wage inflation was relatively low for the quarter as we lapped the impacts of AB 1228 and we expect wage inflation to be two to three percentage points on a go-forward basis. Occupancy and other operating expenses increased 160 basis points driven primarily by sales to leverage and higher costs for rent utilities and other operating expenses franchise level margin was sixty six point two million or thirty nine point three percent of franchise revenues compared to seventy four point six million or forty one point one percent a year ago the decrease in dollars was mainly driven by lower sales, driving lower rent revenue and royalties, partially offset by franchise lease buyout transactions in the current year. Turning to restaurant count, there were six restaurant openings and 21 restaurant closures in the quarter, of which 13 were associated with our Jack on Track closure program. Turning now to Del Taco, system same-store sales declined 2.6 percent with a franchise same store sales decline of 2.7 percent and a company-owned same store sales decrease of 2.2 percent the lower sales were the result of a decline in transactions and mix partially offset by an increase in price del taco benefited from a strong value promotion in l big boxes and bolstered check later in the quarter by adding a premium protein promotion incarnitas all del taco company-owned restaurants have kiosks installed and we are continuing to see franchisees increasing their adoption rate as well including kiosks along with third-party delivery and mobile digital mix now makes up roughly 20 percent of system-wide sales del taco restaurant level margin was 9.7 percent down 370 basis points from the prior year The margin percentage decline was driven primarily by lower sales and higher costs, including higher utilities, labor, and other operating costs, as well as commodity inflation. Food and packaging costs as a percentage of sales increased 100 basis points to 26.6 percent due to unfavorable menu mix and commodity inflation of 4.7 percent in the quarter. Labor costs as a percentage of sales increased 100 basis points to 39.6 percent primarily due to higher insurance and a California unemployment payroll tax adjustment partially offset by wage deflation of 0.5 percent for the quarter. Occupancy and other operating expenses increased 170 basis points driven primarily by higher utility costs and other operating expenses. Franchise level margin was 6.4 million or 27 percent of franchise revenues compared to 5.8 million or 27.1 percent last year. The increase was driven by the benefit of re-franchising, early termination fees and lower IT costs, partially offset by negative sales and higher bad debt expense. Del Taco restaurant count at quarter end was 585 with three openings and nine closures during the quarter. Moving on now to our consolidated results. SG&A for the quarter was 26.8 million or 8.1% of revenues as compared to 29.6 million or eight percent a year ago. The decrease of 2.7 million was primarily due to fluctuations in the cash surrender value of our company-owned life insurance policies, net of changes in our non-qualified deferred compensation obligation supported by these policies of 2.6 million. Lower incentive-based compensation of 1.7 million also contributed to the decrease. These These decreases were partially offset by increases in insurance of $3.3 million. Excluding net COLE gains of $6.1 million as well as advertising costs, G&A was 2.2% of total system-wide sales for the quarter and total G&A spend was $25.5 million, which is an increase of $1 million versus the prior year. adjusted EBITDA was $61.6 million down from $78.9 million in the prior year due primarily to the impacts from sales deleverage. We reported a consolidated gap diluted earnings per share for the third quarter of $1.15 compared to a net loss per share of $6.26 in the third quarter of the prior year. Operating earnings per share, which includes adjustments for certain items, was $1.02 for the quarter versus $1.65 in the third quarter of the prior year. The effective tax rate for the third quarter of 2025 was negative 2.4% compared to a negative 0.1% for the same quarter a year ago. The lower tax rate in the current year was primarily driven by non-taxable gains from the market performance of insurance products. The adjusted tax rate used to calculate the non-GAAP operating earnings per share this quarter was 26.1%. On the investing front, our capital expenditures were $22.5 million for the quarter and $70.3 million on a year-to-date basis and included investments in our restaurant technology and digital initiatives as well as the development of new company restaurants. We did not repurchase any shares of stock during the quarter and as previously announced we discontinued our dividend. As of quarter end we had available borrowing capacity of 96.5 million under our variable funding notes net of letters of credit issued. Our total debt outstanding at quarter end was 1.7 billion and our net debt to adjusted EBITDA leverage ratio was 5.7 times. I'd like to spend a few moments reiterating our Jack on Track plan elements and provide a progress update. As discussed during our April 23rd call, our objective is to position Jack in the Box for long-term sustainable growth. Reviewing the primary actions as part of this plan, i'll start with the restaurant block closure program in q3 we closed 13 restaurants as part of this program five of these closures were company-owned restaurants and we don't anticipate any more company-owned closures as part of the program to give you more color on the roughly 200 restaurants in the jack on track closure program we expect the profile of a restaurant to resemble the following. Average annual sales volumes of roughly 1.2 million per restaurant. Average annual four-wall EBITDA of negative 70,000 per restaurant, which has been a drag on our franchise operators. The average annual jack-in-the-box contribution from rent and royalties to franchise level margin of 80,000 per restaurant. By closing these restaurants, we expect the health of our franchisees overall portfolios to improve. We do expect there will be a sales transfer benefit to nearby restaurants, many of which are owned by the same franchise operator. Because we are closing these restaurants over a span of years, the total impact depends on restaurant closure dates. As announced in April, we are on track to close 80 to 120 restaurants by the end of calendar year 2025. The majority of these perform more poorly than the averages I just outlined. As it pertains to real estate sales, we did not sell any real estate in the third quarter. We do expect to sell real estate with proceeds of at least $100 million, most of which will occur within the next fiscal year. And for the last component of Jack on Track, the Del Taco strategic process, we have good interest and are progressing through the process. Ideally, we will have news to share with you by the end of this calendar year. Lastly, we have updated our outlook for the remainder of fiscal year 2025. These are updated from our April Jack on Track call. As a reminder, we do not include the impacts of future Jack on Track activities in these estimates. On a company-wide basis, we expect total capital expenditures for the year of 85 to 90 million. We do not plan to repurchase any additional shares beyond the 5 million that was repurchased in the first quarter. Our tax rate expectations remain the same at about 26 percent. We expect sgna spend of 155 to 160 million for the full year which includes the 5.5 million in incremental marketing spend in the fourth quarter that lance mentioned but does not include any coley gains we expect gna as a percentage of system-wide sales also excluding coley gains to be roughly 2.3 percent depreciation and amortization are expected to be closer to 57 to 59 million for the full year we expect adjusted ebitda of 270 to 275 million which includes the 5.5 million in incremental marketing spend in the fourth quarter and we expect operating eps of four dollars and 55 cents to four dollars and 73 cents for jack-in-the-box specifically we expect same store sales of negative low to mid single digits consistent with our expectations from april 30 to 35 gross restaurant openings and restaurant level margin of 19 to 21 percent this includes the full year impact of AB 1228 as well as higher costs for utilities and low to mid single-digit commodity inflation. We look forward to sharing our outlook for fiscal year 2026 on our upcoming earnings call in November. In closing, we expect the Jack on Track program to set the groundwork to improve the long-term financial performance of the company as we refocus on our customer experience from improving the value equation to modernizing the image of our restaurants we expect to get back to jack's way of delivering best-in-class results we look forward to speaking with you again in november when we release the fourth quarter results and set expectations for fiscal 2026. thanks again for your time this afternoon operator please open the line for

questions at this time i would like to remind everyone in order to ask a question please press star then the number one on your telephone keypad we ask that you limit yourself to one question and one follow-up we will pause for just a moment to compile the q a roster your first question comes from the line of brian britner with oppenheimer you may go ahead thanks good

afternoon uh two questions first is the guidance for jack-in-the-box same store sales download amid single visits for for the fiscal year it does imply a very wide range for the fourth quarter so any help on the rate of change we should be expecting relative to 3q's performance would be helpful particularly given the incremental advertising you're deploying um in 4q if you can kind of help us understand what that's going to be used for specifically sure brian it's lance

on q4 um you know what we're really doing is we're kind of pivoting to a little bit better value so the first several weeks of the quarter um were difficult because we were still in kind of the the same window that we were coming out of Q3, but then when you look at what we've seen for just about the last couple of weeks since we rolled a new window, we've rolled out a very attractive price-pointed combo in our bonus jack. We have also rolled out our spicy chicken strips with a really good new flavor and hot honey. We also are rolling out soft and loaded potato wedges, which is a fan favorite. We're bringing those back for a limited time. and continuing to pulse in Munchie Meals, which is one of our best-performing products. And right now we have a collab with Coca-Cola Starlight. We're going to put the media weight behind, mainly behind the Bonus Jack combo. And so, again, that's price-pointed. I think that's been a little bit of a miss for us. Throughout the quarter, we didn't have quite enough price-pointed value. So as we look to Q4, what I'll tell you is the first few weeks started off a little bit at rough. The last couple of weeks, while it is still early, The trends have looked much improved, so we definitely think we're on the right track. And I think, you know, kind of the theme is going to be we probably need to be looking at a little more price-pointed value, a little more consistent value, honestly, and making sure it's visible by being on the menu board, which we're also doing, which we don't always do when we do an LTO.

Okay, thank you. And my follow-up is just on the jack-on-track strategy and specifically the real estate sales, with a potential $100 million over the next fiscal year, how did you decide on that dollar amount figure without knowing the final result of the Del Taco strategic review? I was assuming that the Del Taco dynamic could have an impact on the amount of real estate sales you may have been targeting. So if you could just help us better understand the $100 million and how that got constructed.

Absolutely. And really, the way you should think about that $100 million is kind of an at least $100 million. The way I'm thinking we're going to use the real estate sales is really as the balancer, so very similar, I think, to what your expectation was, as I heard you explain it. We'll see where the Del Taco process lands. We'll also see what cash we're able to accumulate, the other means, a little bit less capex spend, et cetera, what our operating results are like, all those things. we know we'll want to sell at least $100 million of real estate, and then beyond that, we'll kind of wait and see.

Your next question comes from the line of Gregory Frankfurt with Guggenheim. You may go ahead.

Good afternoon. This is Ariane Rezae for Greg. Thanks for taking our questions. Lance, with Shannon McKinney coming back to Jack, what do you think he can bring or change operationally? And then I have a quick follow-up on income cohorts. It seems like the low-income consumer has been struggling for the last, I don't know, two or two and a half years, and the mid-income consumer for the past six, eight months. Can you provide more color on what you're seeing at JAG within these two and how it tracks over the recent quarters? Thank you.

So, let me start with Shannon. So, we are thrilled to have Shannon back. He used to be in the system a number of years ago in a senior role at that time, too. And I think what you'll see Shannon bring back is a real focus on operations. And I guess to be a little bit more specific, and we mentioned this in some of our scripting, we're going to get back to the basics on some things that we can do that really we're falling a little bit short of. So even just things like friendliness, making sure some real basics are taken care of in our food prep. And then we're going to be holding our franchisees in ourselves as the company operators. more accountable as well and so Sheenan will be leading that charge. I can tell you just in the first month or so that he's been here he's already been out in several of our major markets. He spent the last couple weeks in 50 or 60 restaurants both in Texas and over on the east coast so he's been all over the place and he's going to bring that real field-based leadership and being out there in the field a bit more, really driving results. As it relates to income, and I'm going to start here and I'll ask Ryan to jump in if he needs to, but we continue to see the low income consumer has been cautious, even though the sentiment overall has gone up overall. If you look at stats, that's not necessarily true of the low income consumer. So we're seeing a lot of the things that you see, I think, from other competitors, which is just that those folks continue to be cautious. But the mid-range, maybe just a little bit less so, but not appreciably.

And I think the only thing to add in there is we have a higher propensity for the Hispanic community is just noting that we kind of got a little hit more by that and really working on how we bring that customer back in as well.

That's helpful. Thank you so much.

Your next question comes from the line of John Tower with Citi. You may go ahead.

Great. Thanks. I was just wondering, maybe you could talk. I know you're discussing the pivot to doing more value in the fourth quarter, and you outlined a handful of the LTOs that are coming, the bonus jack, spicy chicken strips. I'm just curious how you can get the franchisees to buy into, say, a more consistent ongoing everyday value menu and messaging around that beyond these LTO windows. You know, is that one of the efforts that you're hoping to kind of pursue going forward? You know, I think you were hitting on earlier, Lance, during the discussion that pricing's gotten a little out of hand, not only for you guys, but certainly the category. And, you know, there needs to be kind of a broader pivot to value. And LTOs work for a while, but then they come off the menu. So how are you getting them more aligned on an everyday basis?

I think there's a couple of things I'd say, John. First of all, we're kind of taking a fresh look at our menu architecture, at the way our menu is built, at our pricing overall. we're engaging the third party to actually help us do so. So I think the first thing is make sure we've got the menu constructed right. I think without going into too much detail, we don't have enough kind of entry level. If you think about a good, better, best structure, we don't have enough sitting in the good category. So we've been looking at that. But as far as specifically how we get the franchisees on board, I think our franchisees, they understand the need to bring customers back in. Obviously, you can tell that we haven't brought them in at the pace we would expect. And I think by really focusing on profitability and making sure we're balanced with when and where we do, add a little bit more value and make sure we're really sticking to that barbell approach where, yes, we do have the value that's going to bring that lower-income consumer in, but we also have some of the higher-end products that are going to keep the folks that are able to spend a little bit more coming in. That is how you get the franchisees on board. What franchisees don't want is everything discounting and, you know, quote-unquote just giving away a lot of food. The reality is they're fine to bring people in, try to upsell them where they can. It's just got to be balanced and still got to be profitable transactions where they're concerned.

And maybe just on the idea of the menu architecture, included in that, are you thinking about the size of the menu as well? Is that part of the discussion, or is it more around just price and pricing architecture?

I'll start with that one, and then I'll let Ryan jump in here on a couple things. But, you know, I think we'll look at it. A lot of our brand equity, though, at Jack in the Box does come from our variety and the fact that we have 24-hour breakfast and we have 24-hour menu generally, and you can get an egg roll or churros or tacos or things that you can't traditionally get elsewhere. So I think we do need to look and make sure we're being smart about our menu. It's a difficult task at Jack in the Box simply because so much of the equity relies on variety, So it's making sure, how do you keep as much variety out there on the menu for the guest while maybe trying to make it a little simpler in the back of the house? Ron, what am I missing there?

I think when you look at our menu, when we look at our menu architecture, I think we have a really strong entry point value around munchies under four, but those are all a la carte items. And then we have our combos, which are priced mainly $10 or more. So we're really trying to figure out how we create some ownable value on the menu in between that $4 price point and the $10 price point. And so that's where you see this really leverage, creating some ownable value, but that's on the menu panel, which is what we haven't had for the past two windows.

We're ready for the next question, Lacey. Your next question comes from the line of Teddy Forley with Goldman Sachs. You may go ahead.

All right, thanks for taking the question. You talked about it in broad terms, but would you mind giving the specifics on the Samster sales breakout for both Jack and Del Taco?

Yeah, and this is going to be, we only give it for company restaurants, but for Jack Company, same store sales were down 6.4%. That included trans down 6.6 and price of 2.2 with the balance of mix down two. And then on the Del Taco side, company was down 2.2, trans down 5.2, mix unfavorable one percent and price up 4.1 awesome thank you yep again if you would like

to ask a question press star 1 on your telephone keypad your next question comes from the line of jim sanderson with north coast resource research you may go ahead okay thanks for the question i

was hoping you could update us on average weekly sales trends in salt lake city and lexington and Kentucky, and how they compare to the new store openings you've seen in Chicago to date?

We won't give the exact numbers, Jim, but I can tell you Salt Lake continues to perform very strongly. In fact, so Louisville, not Lexington, Kentucky, and again, it continues to be very strong. Chicago has opened in excess of where both of those are today, and has been a very strong opening overall. Now, of course, you're only a few weeks into Chicago, but we do already have three restaurants up, and we're actually going to have eight restaurants within about a two-month period. So we're excited about the early returns on Chicago.

Thank you for that. I had just one other follow-up question on your commentary regarding low-income consumers and Hispanics. Can you provide any type of sense of what share of traffic those groups drive for Jack and the Ball?

I can tell you we significantly over-index on the Hispanic consumer, and by that I mean at least 1.7 times kind of the general industry in some cases versus some of our major competitors is twice as high. The lower-income consumer, we look more similar to the rest of the industry, so I can't give you the exact percentages of what they make up on our sales base, but that gives you a feel for how we compare to our competition anyway.

Your next question comes from the line of Chris O'Cole with Stiefel. You may go ahead.

Hi, this is Ella for Chris. Thanks for the question. So if it was better than we would have expected with comps down 7% at Jack, can you help us understand how sensitive Jack's restaurant margin is to like a one percent change in comps and then I have a follow-up question.

So relative to a one, Dawn's going to want to look up the number here and give me some guidance, but so give us just one second while we kind of look at this. I'm sorry, can you repeat

your question just one more time? Yes, so it was better than what we have expected with like comps down 5%, which is more than what we projected. And we want to understand how sensitive is the restaurant margin to 1% change in comps.

Give us one sec here. Sylvie?

It would be 10 basis points. It's on a 1% change in comps.

Great. And then, is there a risk that the SOAP sales would impact timing or a sequencing of the jack-on-track plan?

I'm so sorry. I'm having a hard time hearing you. If you could repeat that question, please.

I'm so sorry. My question is, is there a risk that a soft sales impact timing or sequencing of the jack-on-track plan?

No, there really isn't. You know, certainly we'd rather not, you know, be doing some of these things in a down-sales environment. But with that said, the downtime certainly has not been so severe that it's impacting anything we're doing relative to the JAT contract program. And one thing that I would kind of remind the group is that, you know, with the closures happening over four to five years, that EBITDA impact is actually going to be leaked in over a number of years, and there's going to be some sales transfer. So, you know, once you get beyond that initial 80 to 120 closures, you're going to see the impact spread out over a fairly significant number of time. And similarly, the real estate sales, while they will have a little bit of an EBITDA impact, that will happen kind of throughout 2026. So there's nothing happening in the current environment that would slow down what we're doing for Jack on Track.

and ella i apologize we misheard you um when you asked your initial question and we'll follow up with you on on the basis point change to restaurant level margin great thank you so much your final

question comes from the line of jake bartlett with truest securities you may go ahead

great thanks for taking the question you know mine was on the um the operational improvements that you're targeting in the exact way. If you can just maybe frame the opportunity, meaning where have some key metrics landed today versus maybe where they've been a few years ago, and how much opportunity do you see there, whether it's speed of service or customer satisfaction, just other ways you'd measure them, just trying to understand really what the opportunity is here.

And when we look at the operational opportunities under Jack's Way, it's really going back to the basics, and it's just like Lance said. But it's going to be really focused when we look at that overall guest experience and satisfaction. One of the key drivers of that will be overall accuracy as well as friendliness of the execution at our stores. And that's really what we're going to focus on for the next six months, as well as just making sure the consistent quality. So when you look at consistent quality, it's just making sure as you look at our fries, you're looking at our burgers, you're looking at our core items, and we're consistently executing that quality on an ongoing basis. And we're really going to get the field focused. We're getting our team members focused. And we're going to stay on that topic for some time to make sure reassured what Jack's Way means all the way down to the team members. Great. And there's another

concept that, you know, out of the, not in the QSR segment, had made comments about Hispanic of consumer and, you know, impact in certain markets, I think kind of timed around the protests in Los Angeles and the reactions, all the headlines that were hitting as well at that time, was that, you know, advantage in that kind of series of events, did that have a big impact on Jack the Box things for sales? Has it improved as you've, you know, as we've gotten further from that time? and trying to understand the impact of some of the environmental stuff that's going on right now and whether you're already seeing some sort of change in trajectory there.

Jake, it's been honestly pretty consistent for us over the last, really since the beginning of the year, call it. It has not been acute. It doesn't mean you don't have a day or two where it's worse here and there, But by and large, it's really been pretty consistent, and that's kind of attributable to our footprint, I think. If you look at where we're heavy footprint, we're obviously huge in California and Texas and throughout the Southwest. And so, you know, it's been relatively constant for us.

And your final question comes from the line of Alex Slagle with Jeffries. You may go ahead.

All right. Hey, thanks for putting me in. I want to ask on the remodels, I know it's early to talk about the new program, but kind of curious what the franchisee interest looked like on the original program when you kind of set that up and sort of what the franchisee conversation looked like.

You know, Alex, it was actually very favorable. We, you know, kind of, I don't remember if it was this time last year or maybe a little bit earlier in the year in 2024, we went out and said that the company is going to do a significant contribution of $50 million, and we're only able to touch about 300 to 400 restaurants with that contribution, and we took applications for it, and we had, as I recall, over 1,000 applications, And so the interest was really high. So what we're going to do here, I think when you look at our system, honestly touching 300 to 400 restaurants isn't nearly enough when you look at across our system. So we are going to attempt to touch, you know, an additional 1,000, which honestly ought to get us to a spot where we've touched the vast majority of the system when we're finished with it. And it'll be a meaningful contribution from corporate. I'm not ready to give the exact numbers quite yet, and we'll do that in November, but you can look and say, well, gosh, we did $50 million before and it touched $300 million to $400 million, so if you're looking for kind of a guidepost, that would at least give you a feel for what an additional contribution would look like. And the reason we're not giving quite as much detail yet from a timing standpoint is you would imagine, I want to get through the next few quarters and get a little bit of the debt paid down and kind of get through that first part of Jack on Track. And then once we're in a position to start making big significant contributions to re-images, that would be the plan. I think the franchisees will be excited. They certainly were when we did this last year.

For sure. Yeah, that's helpful. And on the franchisee store closures, part of the Jack on Track program, the block closures, I guess there were 13 in the third quarter. and just trying to think about the cadence of the remaining balance, like what might show up in the 4Q. And I know it's a range of 80 to 120 through the calendar year. So I don't know if you can narrow that down at all just to get us a little closer.

You know, Alex, I can probably give you a little tighter range on that by the end of the fiscal year, but there are still a lot of conversations happening. There's a reason we haven't narrowed it down too much. but I would think of the, you know, let's call it remaining 65-plus for the remainder of the calendar year or 70-plus for the remainder of the calendar year, you know, at least half of those, probably a little bit more will happen in the fiscal year. And then you'll see as you get going through the program, throughout the rest of the program, you'll see the remainder of the kind of the early closures the ones that are pulling forward against their franchise agreement happening in 26 and then everything else will just fall pretty evenly according to when franchise agreements um run through so i don't know if that was at all helpful but um you know we'll get a good bit of them done by the end of the fiscal year but i don't think it'll be all of them

got it all right thanks for that okay thank you this concludes today's question and answer session All right.

Thanks, everybody.

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