NICE Ltd 6-K, filed Dec 6, 2023
NICE Ltd. (NICE)
6-K
2023-12-06
For: 2023-12-06
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on December 6, 2023.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of November 2023 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant’s Name into English)
13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
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99.1
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NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Centers, dated November 1, 2023.
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99.2
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NICE Actimize Named Overall Leader in 2023 Quadrant Knowledge Solutions Watchlist and Sanctions Monitoring Solutions Report, dated November 2, 2023.
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99.3
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Webb County District Attorney’s Office Innovates as First in Texas to Digitally Transform Criminal Justice with NICE Evidencentral, dated November 13, 2023.
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99.4
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Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies, dated November 14, 2023.
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99.5
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Limango Selects NICE CXone to Elevate their CX Operation to the Cloud, November 20, 2023.
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99.6
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NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge Trade Surveillance and Monitoring Report, dated November 21, 2023.
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99.7
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Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers, dated November 22, 2023.
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99.8
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NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2024 RiskTech100® Rankings, dated November 27, 2023.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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Name:
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/s/ Tali Mirsky
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Title:
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Corporate VP, General Counsel and Corporate Secretary
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| Dated: December 6, 2023 | ||
EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Centers
NICE received the highest overall ranking in contact centers, and the highest overall scores in product
experience, capability, reliability, usability and TCO/ROI
Hoboken, N.J., November 1, 2023 – NICE (Nasdaq: NICE) today announced that it has been named a Leader
in the Ventana Research 2023 Buyers Guide for Contact Centers, out of 21 vendors evaluated. NICE ranked first overall among the vendors, receiving the highest overall ranking in contact centers and the highest overall scores in product
experience, capability, reliability, usability, and TCO/ROI. NICE was placed in the Exemplary category, representing vendors that performed the best in meeting the overall Product and Customer Experience requirements.
The Ventana Research 2023 Buyers Guide for Contact Centers stated, “Going forward, we expect that contact center technology will
differentiate on factors like the availability of APIs to connect more dispersed tools, on ease of integration and administration, and on the ability to automate more processes across the customer lifecycle. This evaluation pays special attention
to these factors, as well as to the ways in which vendors use modern artificial intelligence (AI) to improve performance across their platforms.”
NICE’s cutting-edge CXone platform underpinned by Enlighten AI, NICE’s core AI engine, enables organizations to scale up operations
on a secure cloud platform. CXone is the most secure foundation for superior orchestration of all possible customer journeys. CXone makes it easy for organizations to transition to the cloud, offering a multipath approach and ensuring that
organizations migrate at their own pace. CXone delivers hundreds of APIs in its open cloud platform, letting organizations simplify their tech stack onto a single, all-in-one platform.
Barry Cooper, President, CX
Division, NICE, said, “Rapid digitalization in recent years has completely transformed the customer experience landscape. As organizations now need to engage their customers on a variety of digital and voice channels, journey
orchestration has become a top priority. NICE has responded to the changing dynamics with CXone, a single, open cloud-native platform underpinned by Enlighten AI, which enables organizations to provide excellent, next-generation customer
experience. This recognition from Ventana Research highlights NICE’s ongoing commitment to providing the latest, AI-powered contact center solutions for organizations.”
Keith Dawson, Vice President and
Research Director for CX at Ventana Research, said, “NICE’s decades of experience in the CX space have allowed the company to easily navigate the new AI era and innovate to create the solutions organizations are seeking for their
customers. NICE’s CXone platform is just one example of NICE’s industry dominance and the steps the company takes to ensure only the best for its customers around the world.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Actimize Named Overall Leader in 2023
Quadrant Knowledge Solutions Watchlist and Sanctions
Monitoring Solutions Report
For the second year, NICE Actimize is the highest-scoring watchlist screening vendor
across Technology Excellence and Customer Impact metrics in the SPARK Matrix™ ranking
Hoboken, NJ, November 2, 2023 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm
Quadrant Knowledge Solutions as the overall Leader in its recently released report titled “SPARK Matrix™: Watchlist and Sanctions Monitoring Solutions Q3,2023.” The research report, which provides competitive analysis and a ranking of 17 Watchlist
and Sanctions Monitoring Solutions vendors in the form of its proprietary SPARK Matrix, gave NICE Actimize the highest ratings across the performance parameters of technology excellence and customer impact for its second year.
To download a complimentary copy of the Quadrant Knowledge “SPARK Matrix™: Watchlist and Sanctions Monitoring Solution, 2023, Q3,” please click here.
Outlining NICE Actimize’s strengths, the report noted, “NICE Actimize’s WL-X for watchlist and sanction monitoring solution’s key differentiators include advanced hit detection, integrated
simulation, intelligent data solution, enhancement in AI/ML technology, and strong SaaS architecture. WL-X has been built with compliance and transparency at the core of solution. The solution is fully explainable for regulatory and audit
compliance.”
Vaishali Moitra, Analyst, Quadrant Knowledge Solutions, states, “WL-X is aligned with NICE Actimize’s entity-centric strategy of providing holistic integration and feedback loops
between solutions to manage risk. WL-X leverages previous screening dispositions to influence future customer hits in sanctions, PEP, and adverse media. These registries are ingested by the CDD-X risk model to effectively influence the CDD-X risk
score of a client based on entries contained in these screening registries.”
According to the Quadrant Knowledge Solutions report, “Within WL-X is machine learning-driven predictive scoring, which takes historic hit dispositions analyzing this information to predict the likelihood of a hit
being a true match. Predictive analytics can autoroute true positive hits to relevant investigators and separately route predicted false positive for organizations to determine how to deal with these hits, whether that be an audit dip sample, auto
closure or other relevant action without impacting operational teams. Through learning, predictive analytics continually optimizes hit assessment, ensuring investigators focus their efforts on higher risk hits.”
“With increased risk exposure associated with emerging threats, financial institutions must address changes in screening requirements as well as the real-time requirements for party and payment screening against an
increasing number of data sources, including sanctions and politically exposed persons (PEP) lists,” said Craig Costigan, CEO, NICE Actimize. “With infused AI, next generation analytics and access to
hundreds of data sources, NICE Actimize’s WL-X provides highly accurate results with the flexibility to meet current and future screening requirements.”
The report also highlighted that to minimize false positive hits and maximize the identification of true matches, the NICE Actimize WL-X solution employs extensive analytics including 7th generation fuzzy
matching, augmented with AI, and edit distance algorithms to account for multicultural names and language variations and potential errors in spacing, misspelled names or aliases. In payments screening, WL-X natively screens the latest payment
message standards (ISO20022) and has natively integrated advanced payment parsing capabilities so the user can segment the payment message for exact payment screening.
Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of the market positioning of the key market participants. SPARK Matrix provides a visual representation of market participants and
provides strategic insights on how each supplier ranks related to their competitors, concerning various performance parameters based on the category of technology excellence and customer impact.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At
Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for
helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one
in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides
real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading.
Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on
the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
Webb County District Attorney’s Office Innovates as First in Texas to Digitally
Transform Criminal Justice with NICE Evidencentral
NICE Justice digital evidence management solution will help ensure timely justice by moving cases
through the criminal justice system faster
Hoboken, N.J., November 13, 2023 – NICE (Nasdaq: NICE) today announced that the Webb County District Attorney’s Office will be deploying
NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline the criminal justice process. Through its deployment of NICE Justice, the Webb County DA’s Office aims to deliver
timelier justice for victims by reducing delays associated with evidence intake and handling, and by moving cases through the criminal justice system faster. Led by District Attorney Isidro R. Alaniz, the Webb County District Attorney’s Office
serves the 49th Judicial District of Texas and the communities of Webb and Zapata Counties. The Web County District Attorney’s Office is the first prosecutor's office in Texas to deploy NICE Justice.
The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging
into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and automation capabilities for face detection, automated case building, video
and audio transcription, optical character recognition (OCR), finding evidence connections and analytics.
Isidro R. Alaniz, District Attorney for the 49th Judicial District of Texas said, “Our partnership with NICE is a win-win for our DA’s office and for the community. As the
District Attorney my number one goal is to protect the communities of Webb and Zapata Counties. Holding violators of the law accountable and delivering justice for victims all comes down to the facts and digital evidence in a case. But the
challenges of managing growing volumes of digital evidence are causing case delays. NICE Justice is going to have a direct and immediate impact by streamlining the intake of digital evidence from law enforcement partners, so that our paralegals,
investigators and attorneys can prepare cases sooner and move them through the criminal justice system faster.”
Chris Wooten, Executive Vice President, NICE, said, “Time is the biggest enemy of justice; the more time that goes by, the less likely it is that victims will get the justice
they deserve. Unfortunately, delays in obtaining and processing digital evidence can slow cases down. NICE Justice helps prosecutor offices manage digital evidence more efficiently at every stage, from intake and trial preparation, through
discovery with defense – so cases can be moved through the criminal justice system without delay.”
The Webb County District Attorney’s Office oversees approximately 6,000 cases annually, working alongside twelve law enforcement agencies, including the Laredo Police Department. Agencies will be able to use NICE
Justice’s secure portal to upload evidence to the cloud, where it will automatically be deposited into the correct digital case folders and immediately accessible to assigned investigators and attorneys.
NICE Justice features many unique capabilities and trial preparation tools to reduce delays and backlogs and improve the caliber of prosecutions. NICE Justice automatically transcodes proprietary videos into a format
that is readily playable and viewable. Body-worn, in-car, and interview room videos, and audio recordings and other digital evidence, can all be combined on a timeline. Additionally, NICE Justice features built in audio and video transcription, and
translation of transcribed text into hundreds of languages. Discovery with defense is also streamlined through a fully digital, trackable process.
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About the Webb County, Texas District Attorney’s Office
Led by District Attorney Isidro R. Alaniz, the Webb County District Attorney’s Office works with various local and federal law enforcement agencies to seek justice, to advocate
for victim’s rights and to work diligently to deter and prevent crime in the communities of Webb and Zapata Counties, home to a population of 300,000 residents. Staffed by 50 employees, including 31 attorneys and 13 investigators, the Webb County
District Attorney’s Office encompasses felony and misdemeanor units which partner with local, state and federal agencies to prosecute 6,000 cases annually, while striving to maintain a high level of accountability, professionalism and integrity.
Webb County and Zapata County are located in the Southeastern part of the U.S. state of Texas. More info at https://webbda.com/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally
transform how they manage digital evidence and data from beginning to end, to get to the truth faster. Powered by Artificial Intelligence (AI), NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together
to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation
solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
Exhibit 99.4
Club Med Expands NICE CXone including Smart AI-Based Routing Across its
Global Workforce to Improve Operational Efficiencies
NICE CXone’s comprehensive portfolio creates enhanced customer experiences for Club Med at scale
Hoboken, N.J., November 14, 2023 – NICE (Nasdaq: NICE) today announced that Club Med, a worldwide leader in premium all-inclusive vacations, has successfully expanded its deployment of NICE CXone
into its global operations, providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide. This global expansion follows success in Europe with agents becoming more dynamic,
developing their proficiency, improving answer rates, and overall satisfaction.
Headquartered in France with a workforce spread across 40 commercial markets, Club Med first replaced its incumbent solution in
Europe to improve call routing capabilities and provide more visibility into its overall operations. CXone was chosen due to its ability to seamlessly integrate with Club Med’s existing technologies and provide the company with one, unified
platform to focus on the quality of the interactions and identify training opportunities for agents.
Following the deployment of NICE CXone in Europe, Club Med saw an improvement in their agent’s performance by having the customer’s
information readily available to personalize every interaction and will implement smart AI-based routing to ensure customers are helped by the most appropriate agent. CXone is helping Club Med globally and includes advanced Quality Management for
supervisors to evaluate agent interactions and identify coaching opportunities, empowering Club Med’s agents to deliver the expected high-level customer experience.
Building on this success, Club Med expanded the use of CXone into the Americas and added further value with the addition of CXone
Workforce Management, and CXone Interaction Analytics. This will give Club Med insights into customer behavior and intent to deliver the best opportunity for improvement across voice channels and enhance operational efficiency with improved
forecast accuracy.
Caroline Launois-Beaurain, VP
Digital Sales Product & Experience, Club Med, said, “NICE’s real-time view into operations presented us the opportunity to see exactly how our agents handle customer interactions and what changes we needed to make. This afforded us
the chance to see where we can improve our agent’s skillset by equipping our managers to better train and support them. By first testing NICE’s capabilities in EMEA and finding great success, we expanded utilization into the Americas and Asia,
continuing to improve agent and client experiences.”
“We are pleased by the global success that Club Med found with NICE CXone,” said Darren Rushworth, President, NICE International. “As businesses continue to transform to meet new digital expectations, unified platforms that not only enable digital experiences globally but
also drive results in operational efficiency will become ever-more important. The flexibility and adaptability of CXone enable practical and tangible operational improvements globally that also improve the overall customer journey. CXone is
poised to assist Club Med in their future endeavors to provide an enhanced customer experience.”
About Club Med
Founded in 1950 by Gérard Blitz, later joined by Gilbert Trigano, Club Med pioneered the all-inclusive vacation club concept, and
was the first to incorporate childcare, with the creation of the Mini Club in 1967. Present in 40 countries, and with 67 Premium and Exclusive Collection Resorts, Club Med offers a carefree vacation experience in stunning locations around the
world. Thanks to the support of its shareholder Fosun Tourism Group and the success of its repositioning strategy, today, Club Med
is the world leader in high-end, experience-oriented all-inclusive vacations for families and couples alike. Club Med employs nearly 25,000 Gentil Organizers (GOs) and Gentil Employees (GEs), representing 110 nationalities. www.clubmed.us/
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
Moving from an on-premise solution to NICE’s cloud contact center platform to drive operational efficiency
Hoboken, N.J., November 20, 2023 – NICE (Nasdaq: NICE) today announced that limango, a leading German online retailer for families, has selected NICE CXone to migrate its contact center to the cloud. The move from the previous on-premise solution to a unified cloud-native CX platform is expected to yield favorable results, including driving operational efficiencies, increasing the speed
of service, and delivering positive customer experiences.
limango, a member of the Otto Group, offering a wide array of products and services across Europe, is committed to continuously
enhancing its customer service. The company recognized the need for a more agile and efficient system to address the evolving demands of its diverse customer base.
Seeking more flexibility, efficiency, and a way to future-proof its contact center operations, limango selected NICE CXone as the
foundation for its contact center operations. Implementing CXone will provide better insight into day-to-day operations, reduce the dependency on the IT department, and improve customer experiences. It will also allow limango to make immediate
changes without the need to reach out to a third party.
Martin Solarski, CEO, limango
Poland, Director of Group Transformation & Post-Purchase, expressed, “Delivering an outstanding customer experience is our top priority. We are very optimistic that our transition to NICE CXone will be a significant step in this
direction. We anticipate that the innovative solutions and operational efficiency offered by NICE CXone will yield positive results in the near future, and we are eager to further expand our collaboration with NICE.”
“It is exciting to be welcoming limango onto the CXone platform, and into the cloud,” Darren Rushworth, President, NICE International, said. “Across Europe, the online retail market is becoming increasingly crowded, and macro-level challenges, like economic
uncertainty, are accelerating pressures. Today, the ability to offer exceptional experiences based on customer needs, while driving operational efficiency and empowering agents, is a must. CXone will help limango serve its immediate and future
needs. We are excited to support limango on its move to the cloud.”
About limango
Founded in 2007, limango has distinguished itself as
the premier shopping platform for families in Germany and across Europe. As a subsidiary of the esteemed Otto Group, limango seamlessly operates both a members-only online shopping community and an open-access online shop, ensuring a curated
and comprehensive shopping experience for its customers. www.limango.de
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. http://www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share;
an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission
(the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge
Trade Surveillance and Monitoring Report
For the fourth consecutive year, NICE Actimize achieved the highest scores across the Technology
Excellence and Customer Impact metrics in the 2023 SPARK Matrix™ ranking
Hoboken, NJ, November 21, 2023 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting
firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Trade Surveillance and Monitoring, Q4, 2023.” The Quadrant Knowledge Solutions research report, which provided competitive analysis and a
ranking of 20 global trade surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Excellence and Customer Impact performance metrics for the fourth consecutive year.
To download a complimentary copy, click here.
The Quadrant Knowledge report, in positioning NICE Actimize and its SURVEIL-X Holistic Conduct Surveillance Suite, noted, “The company offers the SURVEIL-X Holistic Surveillance Suite that covers both
surveillance and behavioral monitoring for online brokers, buy-side and sell-side firms, insurance companies, crypto exchanges, regulators, and more.”
The report continued, “The solution analyzes and correlates all trade-related data, detects all forms of risky behavior and ensures regulatory compliance. SURVEIL-X offers extensive surveillance coverage through
its capabilities that include real-time data integration from various data sources and communications, comprehensive surveillance coverage, AI-powered analytic techniques, custom tuning and threshold management, automated alert generation and
scoring, workflow and case management, and reporting and dashboard.”
Additionally, the report noted, “Some of the key differentiators of the SURVEIL-X platform include AI-driven holistic surveillance with precise alerting and integrated visualization capabilities, simplified
client data integrations in both trade and communications surveillance, ability to access over 750+ exchange/venue market data sources, integration with conduct risk scores to build risk profiles on any entity based on customizable behavioral
risk factors, and case management tool with robust workflow functionality.”
“NICE Actimize’s customers recognize the SURVEIL-X platform for its ease of deployment, integration, and interoperability, overall technology experience and customer value proposition, and its customization
capabilities to meet their business-specific needs,” explained Vishal Jagasia, Senior Analyst, Quadrant Knowledge Solutions. “Through
its platform called Compliancentral, which enables organizations to monitor end-to-end employee communications and transactions to identify conduct risks, NICE Actimize surveillance allows organizations to capture, store, archive, and surveil
all communications for regulated employees.”
“Compromising on surveillance technology can be costly to a financial institution’s bottom line and reputation,” said Chris Wooten, Executive Vice President, NICE. “With
the AI-powered SURVEIL-X Holistic Conduct and Trade Surveillance solution, NICE Actimize offers next level surveillance with even better detection coverage and reduced false positives. And SURVEIL-X doesn’t compromise on communications
requirements, offering an advanced approach to monitoring unified communications such as Microsoft Teams and Zoom.”
Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of key market participants and a visual representation of their positioning, along with strategic insights on how each vendor ranks related to their
competitors along several axes representing a range of performance parameters coinciding with technology excellence and customer impact.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At
Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic
insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number
one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company
provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and
insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud
native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of
the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as
“believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results
or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly
enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this
press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
The leading car finance company can now drive fair outcomes to consumers by identifying and responding to
vulnerability in real-time with Enlighten AI for Vulnerable Customers.
Hoboken, N.J., November 22, 2023 – NICE (Nasdaq: NICE) today announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has
selected NICE’s artificial intelligence (AI)-driven customer experience solutions to identify and meet the specific needs of vulnerable consumers. With NICE Interaction Analytics and Enlighten AI for Vulnerable Customers, Oodle is providing
its frontline contact center agents with real-time guidance, ensuring fair treatment, and addressing regulatory compliance.
NICE’s technology enables Oodles’ contact center agents to adapt their behaviours, driving higher volumes of fair outcomes for
vulnerable customers. By investing in Enlighten AI, Oodle is establishing practices designed to treat vulnerable customers fairly and deliver service in line with the Consumer Duty guidelines for firms published by the UK’s Financial
Conduct Authority (FCA) regarding the fair treatment of customers.
The cloud-based NICE customer experience applications make it possible for Oodle to pro-actively identify vulnerable customers
by analyzing the company’s interactions. The analysis of every voice contact occurs automatically, with no manual effort, accurately identifying indicators of vulnerability among customers. The solutions provide effective post-call and
real-time interaction guidance for frontline agents, improving their responses to consumer vulnerabilities and the agent soft skill behaviors impacting customer satisfaction metrics. While Oodle is aligning with FCA guidance, owing to
Enlighten AI, it is also lowering its operational costs by improving multiple key KPIs related to agent hold times and first call resolution.
When comparing to previously available data, Oodle has seen an improvement in the accurate identification and flagging of
vulnerable customers. The solution will continue to learn and improve as time goes on, with the goal of unconscious competence across the customer facing employee population.
“At Oodle, our enduring goal is to provide an exceptional experience for all our customers, and we want our customers in
vulnerable circumstances to receive good customer outcomes that take into consideration their situations. Our objective is to ensure consistent fair treatment for all.” said Jessica Bates, COO of Oodle Car Finance. “To ensure we embed this into our culture and provide the quality our customers have come to expect, we selected NICE Enlighten AI for Vulnerable Customers.
The solution enables us to rapidly and automatically incorporate the visibility and guidance needed to effectively support customers in vulnerable circumstances, ensure fair treatment and deliver exactly the service they need, when they
need it.”
Having disrupted the used car finance market in the UK with its digital, end-to-end service, Oodle is now well-positioned to
further differentiate itself on customer experiences, thanks to NICE’s CX technology.
“We are pleased to help Oodle Car Finance support their employees in delivering service that not only meets the FCA’s Consumer
Duty guidelines, but also creates frictionless experiences that help to better support all customers, but with particular consideration for those in vulnerable circumstances,” said Darren Rushworth, President, NICE International. “By choosing NICE Enlighten AI, Oodle has distinguished itself in its industry with real-time analysis of every interaction and rapid
responsiveness to the specific needs of all its customers.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and
beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Darren Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases,
such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security
attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S.
Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual
Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Recognized as Category Winner for Communications Monitoring
Innovation in the Chartis 2024 RiskTech100® Rankings
NICE Actimize’s SURVEIL-X Communication Surveillance solution provides comprehensive coverage
for all communication modalities in a single cloud-ready solution
Hoboken, NJ – November 27, 2023
– NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2024 RiskTech100® rankings for the fourth consecutive year. In addition, NICE Actimize was positioned number fifteen in Chartis’ comprehensive list of top 100 global risk and compliance technology vendors. Chartis
Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.
Reflecting its top ranking in the Chartis
RiskTech100® and its overall value delivered to the financial services market, NICE Actimize achieved among the highest average scores
across a range of parameters. The Chartis RiskTech100® ranking
assessment criteria comprise six equally weighted categories: functionality, core technology, strategy, customer satisfaction, market presence and innovation. The RiskTech100® only includes companies that sell their own risk management software products and solutions.
“NICE Actimize continues to consolidate its position in the communications monitoring space, with broad coverage of channels
that include audio, text and video,” said Ahmad Kataf, Senior Research Specialist at Chartis. “Its consistent showing in the
Communications Monitoring category is the result of several factors: integration with a wide range of third-party platforms, comprehensive language coverage via its transcription engines, an increased focus on data quality within the
solution, and expansion into the cloud.”
Chris Wooten, EVP, NICE, said, “Today’s stringent regulatory demands require a firm to adopt an operating model that protects both a financial institution’s customers and its reputation. NICE Actimize offers the industry’s most
complete end-to-end solution that facilitates rigorous capture, archive, and surveillance of regulated users' communication activities with next generation technology that enable financial firms to spot all forms of misconduct more
accurately and efficiently.”
NICE Actimize’s SURVEIL-X Communication solution provides comprehensive surveillance coverage for all communication modalities (email, chat, video, voice), and documents across more than 40 languages, in
a single cloud-ready solution. SURVEIL-X Communication includes advanced features like built-in transcription, proven risk detection models, natural language understanding (NLU), contextual querying, integrated case management and
interactive dashboards, optimized to weed out false positives, bolster efficiency, drive down costs and reduce regulatory risk.
For further information on NICE Actimize solutions
for financial crime compliance, please visit our web site here.
About Chartis
Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of
Infopro Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance, and
compliance, and to help clients make informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.
RiskTech Quadrant®, RiskTech100® and FinTech QuadrantTM are registered trademarks of Infopro
Digital Services Limited (http://www.chartis-research.com).
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by
identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such
concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than
150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, cmedia@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber
security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings
with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by
law.