NICE Ltd 6-K, filed Feb 2, 2023
NICE Ltd. (NICE)
6-K
2023-02-02
For: 2023-02-02
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on February 2, 2023.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of January 2023 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
|
(Translation of Registrant’s Name into English)
|
13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
|
(Address of Principal Executive Offices)
|
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Positioned As Overall Leader in 2022 Quadrant Knowledge Solutions Inaugural Watchlist and Sanctions Monitoring Solutions Report, dated January 3, 2023.
99.2 NICE Opens Nominations for 2023 PSAPs’ Finest Awards Honoring Emergency Communications Professionals, dated January 4, 2023.
99.3 NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi, dated January 9, 2023.
99.4 NICE’s Evidencentral Digital Transformation Solutions Named Winners in 2022 ASTORS Awards for Seventh Consecutive Year, dated January 10, 2023.
99.5 NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022, dated January 18, 2023.
99.6 NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO, dated January 19, 2023.
99.7 NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone, dated January 26, 2023.
99.8 NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation, dated January 30, 2023.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
|
|
NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: February 2, 2023
|
EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Positioned As Overall Leader in 2022 Quadrant Knowledge Solutions Inaugural Watchlist and Sanctions Monitoring Solutions Report,
dated January 3, 2023.
99.2 NICE Opens Nominations for 2023 PSAPs’ Finest Awards Honoring Emergency Communications Professionals, dated January 4, 2023.
99.3 NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi, dated January 9, 2023.
99.4 NICE’s Evidencentral Digital Transformation Solutions Named Winners in 2022 ASTORS Awards for Seventh Consecutive Year, dated January 10, 2023.
99.5 NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022, dated January 18, 2023.
99.6 NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO, dated
January 19, 2023.
99.7 NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone, dated January 26, 2023.
99.8 NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation, dated January 30, 2023.
Exhibit 99.1
NICE Actimize Positioned As Overall Leader in 2022 Quadrant Knowledge
Solutions Inaugural Watchlist and Sanctions Monitoring Solutions Report
NICE Actimize emerges as the highest-scoring watchlist screening vendor across
Technology Excellence and Customer Impact metrics in the SPARK Matrix™ ranking
Hoboken, NJ, January 3, 2023 – NICE Actimize, a NICE (Nasdaq:
NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall Leader in its recently released report titled “SPARK Matrix™: Watchlist and Sanctions Monitoring Solutions 2022.” The
inaugural research report, which provides competitive analysis and a ranking of 16 Watchlist and Sanctions Monitoring Solutions vendors in the form of its proprietary SPARK Matrix, gave NICE Actimize the highest ratings across the performance
parameters of technology excellence and customer impact. To download a complimentary copy of the Quadrant Knowledge “SPARK Matrix™: Watchlist and Sanctions Monitoring Solution, 2022,” please click here.
Citing NICE Actimize’s strengths, the report noted, “WL-X offers comprehensive watch list monitoring and sanctions screening capabilities, which includes next-generation matching for payment and party screening, data
intelligence, advanced analytics, and dynamic integration with other compliance and KYC solutions. WL-X is a fully compliant solution, using explainable advanced analytics embedding fully documented and audited changes, decisions, and outcomes for
complete regulatory compliance.”
Vaishali Moitra, Analyst, Quadrant Knowledge Solutions, states, “With its extensive functional capabilities, strong customer value proposition, rich industry expertise in
financial crime and risk management, robust vision and roadmap, NICE Actimize has been recognized as a leader in the ‘SPARK Matrix™: Watchlist and Sanctions Monitoring Solutions, 2022’.”
According to the Quadrant Knowledge Solutions report, “NICE Actimize takes an entity-centric approach to financial crime risk management, allowing organizations to get a holistic picture of each customer and their
risks. Actimize's screening solution integrates with Actimize's Customer Due Diligence (CDD), and Suspicious Activity Monitoring (SAM) in addition to the newly released X-Sight Entity Risk solution which integrates disposition results and other
actionable insights across entire portfolio and with third-party solutions. Delivering a consolidated entity profile and comprehensive entity risk score.”
“With ever-evolving screening requirements, organizations must rely on advanced solutions to monitor for compliance risk while preventing fines and reputational damage. With AML sanctions screening integral to managing
risk across the customer lifecycle, only NICE Actimize supports financial institutions with the right advanced technologies to keep pace with changing regulations and to streamline operations,” said Craig Costigan,
CEO, NICE Actimize.
Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of the market positioning of the key market participants. SPARK Matrix provides a visual representation of market participants and
provides strategic insights on how each supplier ranks related to their competitors, concerning various performance parameters based on the category of technology excellence and customer impact.
About Quadrant Knowledge Solutions:
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At
Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for
helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one
in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides
real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading.
Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on
the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Opens Nominations for 2023 PSAPs’ Finest Awards Honoring
Emergency Communications Professionals
Now in its eighteenth year, PSAPs’ Finest Award recognizes vital emergency communications
professionals in every role
Hoboken, N.J., January 4, 2023 – NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2023 PSAPs' Finest Awards, an
annual recognition program for emergency communications (ECC) professionals. Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician,
Trainer, Telecommunicator, Innovator, and PSAP of the Year.
Since its inception, NICE’s PSAPs’ Finest Awards has recognized hundreds of dedicated emergency communications professionals. The program is open to all PSAPs, whether or not they are customers of NICE. Nominations can
be submitted through an online process via the PSAPs' Finest website. An independent judging panel reviews and rates each nomination based on the individual’s or team’s contributions to their agencies and communities.
Chris Wooten, Executive Vice President, NICE, said, “Emergency communications requires a special kind of dedication. When the rest of the world is off for the holiday or long
weekend, emergency communications professionals are always working the front lines of 911, or working hard to implement the technology that makes emergency communications work, behind the scenes. The PSAPs’ Finest Awards is our way of paying tribute
to these special individuals, who tirelessly strive to improve emergency communications and response, and are always there for citizens in their moments of need.”
The PSAPs’ Finest Awards program relies on a volunteer judging panel of representatives from the emergency communications industry. This year’s honorary judging panel includes: Karen Sutherland, RPL, Communications
Manager, Scottsdale Police Department (Scottsdale, AZ); Timothy Buchfeller, Communications Supervisor/TLO, Riverside Sheriffs Dept. Communications Bureau (Riverside, CA); Eileen Clougherty, Assistant Superintendent Fire Alarm, Boston Fire Department,
(Boston, MA); Hannah Ceaser, Communications Manager, CMCP/Police Department, City of Rowlett (Rowlett, TX); Michelle Potts, Communications Technology Manager, Chandler Police Department Emergency
Communications Center (Chandler, AZ); Freya Arocha, Police Communications Coordinator, Miami-Dade Police Department (Doral, FL); and Tracy Klingbyle, ENP, Supervisor, 911 Communications, Windsor Police Service (Windsor, Ontario, Canada).
To submit a nomination for any of the PSAPs' Finest Awards categories or to read about previous winners, please visit the PSAPs' Finest website. Nominations can be submitted online through June 1, 2023.
Questions regarding the 2023 PSAPs' Finest Awards can be directed to PSInfo@NICE.com.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform
how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public
safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and
states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.3
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete
Performance and Master CXi
New capabilities for NEVA Discover present advanced automation experience
Hoboken, N.J., January 9, 2023 – NICE (Nasdaq: NICE) today announced new RPA
(Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation. With NEVA Discover’s new process analytics solution and semi-supervised machine learning, organizations can optimize their
business process executed elements to achieve complete performance. NEVA Discover, NICE’s AI-powered discovery tool, uses advanced AI to produce actionable insights to
optimize business processes, improve effectiveness and efficiency, and empower employees to meet their key performance indicators.
NEVA Discover’s new process analytics capability goes above and beyond identification of automation opportunities, by also highlighting
key areas ripe for process optimization and employee training. The process analytics solution displays a set of business metrics and compares groups of users to provide visibility into how different employees execute the same tasks, helping to
identify and bridge productivity gaps. The actionable insights from NEVA Discover are packaged into intelligent dashboards for a visual recommendation of those processes which are best suited for attended or unattended automation and which should be
optimized. NEVA Discover also identifies opportunities where employees could be better supported with training and guidance to help them achieve their KPIs.
Semi-supervised machine learning allows business analysts to manually intervene and make further suggestions about the tool’s
discoveries. This highly scalable capability sharpens and enhances the tool’s machine learning intelligence,
Barry Cooper, President, CX Division,
NICE, said, “NEVA Discover’s new capabilities demonstrate the power of AI in delivering actionable automation opportunities to empower employees and ultimately help brands master CXi (Customer Experience interactions). Process optimization
with NEVA Discover is not a one-time event. It is a cycle of continuous improvement, with ongoing measurement of the impact of each change, to create exponential value.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE
logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE’s Evidencentral Digital Transformation Solutions Named Winners in
2022 ASTORS Awards for Seventh Consecutive Year
NICE solutions take home awards in two categories for their ability to improve first response
and ensure timelier justice by efficiently managing a growing volume of digital evidence and data
Hoboken, N.J., January 10, 2023 – NICE (Nasdaq: NICE) today announced that it has been named the winner in two categories in the 2022
ASTORS Awards for the seventh consecutive year. Sponsored by American Security Today, the ASTORS Awards recognize innovative solutions that support law enforcement, criminal justice and public safety agencies in their mission to fight crime and
keep cities and communities safe and secure. NICE Inform Elite received a platinum award in the Best 911 Center Solution category, and NICE Investigate and NICE Justice were named gold award recipients in the Best Investigation Solution category.
All three solutions comprise NICE’s Evidencentral platform, a suite of interconnected technologies designed to help public safety and criminal justice agencies digitally transform how digital evidence and data are
managed, from incident to court. Evidencentral helps agencies unlock the truth from growing volumes of digital evidence and data to improve emergency response and ensure timelier justice.
Chris Wooten, Executive Vice President, NICE, said, "We are thrilled once again to be recognized by the ASTORS awards, now for the seventh consecutive year. Our Evidencentral
platform features an ecosystem of integrated technologies that bring data together to provide a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and
building cases, or prosecuting crimes.”
Today, almost every 911 center is caught up in the revolving door of turnover, recruiting and training which can negatively impact performance and emergency response. NICE Inform Elite was recognized by the ASTORS for
its ability to address these complex challenges. By revealing the truth as it happened, NICE Inform Elite’s automated incident reconstruction, quality assurance and incident intelligence dashboards provide 911 center managers insights to continuously
improve telecommunicator performance, while also giving them time back in their day to coach, train, support and retain valuable staff.
NICE solutions transform how digital evidence is collected, analyzed and shared so justice can flow more smoothly from incident to court. For example, NICE’s digital transformation solutions have been shown to assist in
eliminating discovery backlogs of thousands of cases, significantly reducing trips to collect evidence, cutting time required to share evidence from days to hours, boosting intake and discovery productivity and producing thousands of hours in annual
efficiency savings, while also improving community engagement, and reducing risk to victims through earlier charging decisions and higher remand rates.
For more information on NICE’s award-winning solutions visit the NICE Public Safety & Justice website.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform
how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public
safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and
states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Chris Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.5
NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide
Cloud-Based Contact Center Report for 2022
NICE CXone recognized as the preferred cloud-based platform
Hoboken, N.J., January 18, 2023 – NICE (Nasdaq: NICE) today announced as a market share leader in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Infrastructure Market Share Report both in terms of cloud-based seats and revenue. DMG Consulting LLC analyzed the activity of companies
involved in selling cloud-based contact center infrastructure solutions, focusing on market performance, competitive landscape, innovation, AI and automation, size, total addressable market, and geography of the prior year. NICE CXone, with its
agility, adaptability, and scalable capabilities, positions NICE over its competitors as the leader with a strong hold on the market.
In 2021, NICE CXone exhibited a 28.7 percent increase in the growth year over year of cloud-based contact center infrastructure seats,
commanding 14.1 percent of the market. In terms of cloud-based contact center infrastructure revenue, NICE is the market share leader showing a year-over-year increase in growth. In cloud-based contact center infrastructure for recurring services
revenue, NICE CXone is a leader in market share in infrastructure carrier services revenue. Operating globally, NICE enjoys the largest share of the market overall, showing top market share placement in North America with growth potential for EMEA
and APAC with continued innovation, strategic partnerships, and a continued focus on improving the customer experience journey.
Barry Cooper, President, CX Division,
NICE, said, “NICE strives to innovate and improve the capabilities of every touchpoint for our customers—from inquiry to resolution. Our success is demonstrated by our strong market share as a leader in cloud-based infrastructure and our
focus on digitalization. We continue to work hard to ensure our technologies provide the high-level benefits they have come to expect from our touchpoints as we continue to be the clear leader in the cloud.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Digitally Transforms Performance and Customer Experience through
AI-Driven Employee Engagement Solutions for a leading European BPO
Yource expands usage of NICE WFM to support hybrid working by empowering employees through efficient scheduling
Hoboken, N.J., January 19, 2023 – NICE (Nasdaq: NICE) today announced that Yource, the leading business process
outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has
seen an increase in forecast accuracy, ensuring more effective service and
improving customer satisfaction.
As a major omnichannel and multilingual contact center services provider, Yource provides a unique combination of outsourcing,
insourcing, near and offshoring, and staffing options from its locations in the Netherlands, Belgium, Luxembourg, Spain, Morocco, Bulgaria, Greece, Turkey, and Suriname. Since its first implementation 15 years ago, Yource entrusts NICE to meet its
dynamic and growing needs. NICE, with its local Dutch partner BrightContact, upgraded the company’s WFM technology to provide Yource the capability to expand as it maintains excellent contact center staffing levels and handle a large volume of
interactions.
NICE WFM improves forecast accuracy with AI-driven
insights into net staffing fluctuations and schedule optimization. The solution automatically balances employee preferences and the company’s business needs, making it a key element in a large-scale initiative at Yource to provide employees greater
flexibility and control over their scheduling processes with the shift to hybrid work. Empowering employees and improving net staffing has also improved efficiency and performance, which in turn increases customer satisfaction. According to Jeroen Hoppezak, Yource’s WFM Director, “The right number of properly skilled employees, available at the right time, is key to satisfied and happy
customers as we have quite a large workforce in different countries. It is important to be able to see administrative changes immediately.”
Truly flexible scheduling requires interconnected, real-time staffing analysis by giving employees autonomy over their schedules and
encouraging coordination between team members. The further transition to a hybrid work environment will require a technological framework that applies robust rules to optimize human engagement. Leaders like Yource, who innovate in the flexible
scheduling space, have been able to establish a valuable differentiator for employee empowerment.
Jeroen Hoppezak, Director WFM, Yource, “Other
companies reached out to us with their solutions, but when it comes to workforce efficiency, NICE is best. With NICE WFM, we maintain maximum occupancy while keeping our employees happy as we are now flexible enough to consider their preferences.
Having such an efficient scheduling process also helps us meet our service objectives and manage costs across our global contact center operations.”
Darren Rushworth, President, NICE
International, “We are extremely happy to help Yource stand out in their field. As they grow and develop, Yource is generating ever-greater benefits from our WFM solution by scheduling the right resources to handle every workload, as well
as measuring adherence for constant improvement. The result is improved operational efficiency, employee satisfaction, and customer experience.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
This pioneering integration of CXone Expert and OpenAI’s generative modeling enables consumers to resolve
issues with human-friendly automated self-service
Hoboken, NJ., January 26, 2023 – NICE (Nasdaq: NICE), the worldwide leader in AI-powered self-service and agent-assisted CX software, today announced its integration of CXone Expert with OpenAI's generative modeling used in ChatGPT. CXone Expert is the industry’s
leading cloud native customer service Knowledge Management solution, providing effortless, faster, self-service that delivers accurate answers for resolving customer issues. With this integration, organizations can create CX-rich, human-like
conversational consumer experiences without engaging agents.
CXone Expert leverages NICE Enlighten AI models, custom-built for CX, and organization-specific data to create unique conversational AI
models. The integration with OpenAI's generative modeling not only ensures that the resulting answers to consumer self-service inquiries are immediate and highly accurate, but that they are also semantically constructed in a human-friendly manner,
optimized for consumer understanding. Combining the strengths of CXone Expert, with its easy-to-use content retrieval and conversational search capabilities, and ChatGPT technology, with its revolutionary approach to AI-driven natural language
conversations, NICE is ushering in a new era of CX, where consumers are immediately routed to the right answers with no need for transfers or call-backs, while creating exceptional self-service experiences that feel familiarly human.
Barry Cooper, President, CX Division, NICE,
highlighted the advantages of this new development, saying, “This ground-breaking integration between CXone Expert and ChatGPT technology is a game changer for CX. By combining NICE’s deep CX-Industry specific Enlighten AI models with the innovative
Conversational AI capabilities of OpenAI's generative modeling, we are evolving self-service to its inevitable next level, providing brands with powerful new
capabilities to enhance customer experience, create more efficient customer interactions, and boost their brand engagement in a way that feels natural, friendly and human."
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE and Cognizant Announce Strategic Partnership For Digital Customer
Experience Transformation
Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation
Hoboken, N.J., January 30, 2023 – NICE (Nasdaq: NICE) and Cognizant (Nasdaq: CTSH) today announced the launch of a global strategic
go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud
platform to accelerate customer adoption of advanced CX solutions such as digital, analytics, and conversational AI. For both companies, this partnership will enable growth opportunities in their respective customer bases.
This partnership offers a comprehensive approach to bridge the gap between today’s consumer expectations and organizations’ delivery of
extraordinary experiences. It is a step forward in transforming customer and agent experiences with a unified CCaaS suite encompassing omnichannel routing, AI, Analytics, WFO and Digital Self-Service offerings to redefine the way organizations engage
and interact with customers. Previous collaboration between Cognizant and NICE has yielded impactful business outcomes, such as dramatically reduced answer and wait times as well as significantly accelerated platform deployments. This strategic
partnership will further evolve our collaborative work.
Barry Cooper, President, CX Division,
NICE, said, “As the CX landscape continues to demand a more consolidated collection of solutions built on a scalable cloud-native AI platform, NICE CXone emerges as a clear leader for digital transformation of the contact center and beyond.
Teaming with Cognizant to leverage their Contact Center Advisory and Transformation services will bring more rapid, compelling business outcomes to our joint customers.”
Cognizant’s digital customer experience experts draw on strategy and research to link data to design, systems to stories, and insights
to outcomes. Cognizant’s experience-led offerings span the entire customer life cycle and drive value across vertical markets. These solutions include customer and employee experience, content, and marketing services and omnichannel solutions.
“We are delighted to partner with NICE and integrate their Cloud Native Customer Experience Platform, CXone, AI-powered contact center
software into our offering,” said Robert Vatter, Executive Vice President of Cognizant’s Enterprise Platform Services. “Together with NICE and our
decades of expertise in the contact center market, we are now redefining customer experience by bringing hyper-personalized and intelligent ways for enterprises to engage with their users.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform
experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at https://www.cognizant.com/us/en.
Corporate Media Contact
Christopher Irwin-Dudek, media@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.