NICE Ltd 6-K, filed Jun 5, 2025
NICE Ltd. (NICE)
6-K
2025-06-05
For: 2025-06-05
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on June 5, 2025.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of May 2025 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
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99.1
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NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfillment Across the Enterprise, dated
May 7, 2025.
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99.2
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NICE Announces Interactions 2025, Showcasing Real, No-Hype AI Outcomes for Customer Service– Featuring Celebrity Keynote Kristen
Bell, dated May 8, 2025.
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99.3
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NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale, dated May 13, 2025.
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99.4
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NICE Announces Interactions International 2025, Accelerating Global Customer Service Automation Adoption – Featuring Sir Tim Berners-Lee, Jonny Wilkinson and the Kaiser Chiefs, dated May
19, 2025.
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99.5
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NICE Actimize Empowers SURVEIL-X with Generative AI, Launching a New Era in Market Abuse and Conduct Risk Detection, dated May 28, 2025.
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99.6
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NICE Actimize Announces ENGAGE 2025 the Industry’s Leading Fraud & Financial Crime Risk Management Conference, dated May 29, 2025.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Noa Farkas Gluck
Title: Head of Corporate Legal
Dated: June 5, 2025
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered
Customer Service Fulfillment Across the Enterprise
Fully automated solution connects real-time customer engagement with enterprise workflow automation to
eliminate service gaps and drive faster, smarter resolutions
Hoboken, N.J., May 7, 2025 – NICE (Nasdaq: NICE) today announced at ServiceNow’s annual
customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow (NYSE: NOW), the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered customer
service automation platform with the ServiceNow AI Platform and Customer Service Management (CSM) solution to provide organizations with a turnkey, AI-powered
framework that connects front, middle, and back-office operations, optimizing every customer service interaction for enhanced efficiency and improved experiences.
By combining industry-leading AI capabilities from both companies, NICE and ServiceNow are bringing together real-time customer service
automation and enterprise workflow management to eliminate operational silos that traditionally plague customer service delivery. Organizations can now seamlessly connect front-office customer interactions with middle and back-office fulfillment
processes through a single, integrated platform. This convergence enables businesses to deliver faster resolutions, reduce service gaps, optimize agent productivity, and ultimately transform fragmented customer journeys into cohesive, satisfying
experiences.
“Many businesses face the challenge of fragmented
systems and siloed workflows that hinder efficiency and the experience they provide to their customers. By bringing together NICE’s AI-driven customer service
automation and ServiceNow’s robust AI platform, we’re enabling businesses to streamline their operations and deliver fully automated customer service fulfillment. This unified approach will improve both customer and employee experiences, delivering
greater value for all,” said Barry Cooper, President, CX Division,
NICE.
“Organizations are under increasing pressure to meet rising customer expectations while reducing operational costs. By integrating NICE’s
CCaaS and WEM capabilities with the ServiceNow AI Platform, we’re unifying real-time customer engagement with enterprise workflow automation,” said Michael
Ramsey, GVP, Product Management, CRM and Industry Workflows at ServiceNow.
The partnership leverages both companies’ AI and automation capabilities in a unified CX framework to drive productivity, improve quality
assurance and maximize outcomes:
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Unifying AI-powered customer engagement: Seamlessly connect ServiceNow’s rich customer data with NICE’s engagement intelligence to match every customer with the optimal agent in real time. AI evaluates sentiment, intent,
history, and SLAs to dynamically route ServiceNow chats and cases across front and back-office teams. This unified, intelligent routing system increases customer satisfaction, drives revenue growth, and ensures efficient service resolutions
that benefit both customers and agents.
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Enhance workforce productivity with AI-powered support: Empower
agents with real-time AI insights to improve decision-making and performance. Role-specific copilots deliver instant access to customer sentiment, behavioral patterns, and service history, ensuring employee success in every interaction.
AI-driven recommendations proactively guide agents and back-office teams, automate next-best actions, and streamline workflows for faster, more optimal resolutions across the entire customer journey.
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Elevate quality through continuous proactive optimization: Drive
continuous quality improvements across customer service, product experiences, and operations with AI-powered insights as they happen. AI analyzes interactions in real time to detect trends and compliance gaps, automatically triggering
actionable workflows in ServiceNow. This intelligence ensures every customer interaction fuels operational excellence – enhancing service accuracy, optimizing processes and continuously improving business performance.
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“Workflows and automations, even when powered by AI, can stall if they only exist in a silo. Together, NICE and ServiceNow are breaking
down barriers that so often get in an organization’s way when working to deliver a fully integrated service experience,” said Liz Miller, VP &
Principal Analyst with Constellation Research. “This partnership streamlines every service request from start to finish, turbocharging service delivery, improving operational efficiency and elevating customer satisfaction to new heights. It
also unlocks the opportunity to best orchestrate the hand-off of experiences across sales, marketing and service, intentionally connecting these critical workflows into a true enterprise-wide team sport we call customer experience.”
“We’re excited to help our clients realize the potential of the NICE and ServiceNow partnership to transform the way they deliver customer
experience. With AI-powered automation driving end-to-end workflows from front to back-office tools and platforms, in what we call Experience Fulfillment, we see a future where every service interaction is faster, smarter, and more connected,” said Dave Seybold, CEO of TTEC Digital.
Availability
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Please contact your AE for currently available integration options. Target availability of the new offering is Q4 2025.
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About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer
interaction. www.nice.com
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations
across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and
maximize business outcomes. For more information, visit: www.servicenow.com.
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or
registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
NICE Contacts:
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
ServiceNow Contact
Madison DaValle
847-910-344
press@servicenow.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Announces Interactions 2025, Showcasing Real, No-Hype AI Outcomes for
Customer Service– Featuring Celebrity Keynote Kristen Bell
Interactions 2025 unveils CX AI innovations as well as showcases how businesses are leveraging CXone
Mpower to generate instant ROI on AI investment
Hoboken, N.J., May 8, 2025 – NICE (Nasdaq: NICE) today announced Interactions 2025, the industry’s leading customer experience (CX) event, to take place June 16-18 at the Aria Hotel in Las Vegas. Over three dynamic days, businesses will gain a
clear, actionable blueprint to harness the latest in AI and automation for customer service— turning insights, expert analysis, and proven best practices into immediate results. Interactions’ innovation showcase will include more than 50 live product
demonstrations of NICE’s newest CXone Mpower innovations, including CXone
Mpower Orchestrator.
This year’s celebrity keynote address will feature a special appearance by Kristen Bell, known for her starring roles in Frozen, Veronica Mars, The Good Place and most recently Nobody Wants This.
To register for Interactions 2025
or to learn more, click here.
With an action-packed agenda featuring main stage keynotes, 100+ best practice sessions, interactive panels, and hands-on demos,
Interactions 2025 brings together the brightest minds in CX to reveal how NICE’s customer service automation is powering smarter, faster service. Fortune 500 giants and iconic brands will take the spotlight in customer keynote sessions, sharing
firsthand how CXone Mpower has revolutionized their operations. Additionally, attendees can book free, one-on-one consultations with leading industry analysts — crafting a personalized game plan to drive immediate results. Reserve a complimentary
session here.
On June 16, NICE kicks off Interactions with EDU Training Day — a hands-on learning experience packed with immersive sessions led by NICE
experts. Attendees will walk away with insider strategies, pro tips, and practical guidance to unlock the full power of next-gen customer service technology.
During Interactions, NICE will host an Investor
Day on June 17, which will include presentations from NICE executives and product and technology sessions. For further information or inquiries, please contact NICE IR at ir@nice.com.
Scott Russell, CEO, NICE said,
“Interactions 2025 is the launchpad for the next era of customer service automation. We’re unveiling powerful new CXone Mpower innovations that are redefining how businesses operate — delivering smarter automation, faster resolutions, and unmatched
customer experiences. If you want to lead the AI revolution in customer service, this is where it starts.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-
End Customer Service Automation at Scale
Collaboration brings together cloud and AI expertise to simplify and speed up enterprise automation through joint
go-to-market initiatives, co-innovation and deeper technology integrations
Hoboken, N.J., May 13, 2025 – NICE (Nasdaq: NICE) today announced a new strategic
collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. As a part of this
collaboration, CXone Mpower will now be available in AWS Marketplace. This combines the strengths of NICE’s CXone Mpower industry-leading AI platform and AWS
AI/ML services like Amazon Bedrock and Amazon Q Business to unify fragmented service operations, streamline complex workflows, and empower organizations to deliver smarter, faster and more connected experiences.
This agreement underscores a shared commitment to empower organizations to optimize operations, reduce complexity, and boost performance
across every workflow. NICE and AWS are working together to make it easier for businesses to implement end-to-end automation strategies that adapt to changing needs and deliver real-time impact and value. Through this collaboration, organizations
will benefit from simplified access to enterprise-grade AI solutions, faster deployment cycles, and seamless scalability. With a unified approach to cloud-native customer service, NICE and AWS are helping businesses unlock greater agility, eliminate
silos, and drive continuous service innovation.
Under this SCA, NICE and AWS are actively co-innovating, allowing organizations to leverage their own data across the front, mid and back
office; combining NICE CX AI specific models with new AWS technology which are operationalized leveraging the unmatched completeness of CXone Mpower. This next-gen capability sets the stage for a new era of enterprise AI where businesses have
complete control, flexibility and the power to innovate at their own pace.
Additionally, with CXone Mpower now available in AWS Marketplace, it’s easier than ever for businesses to discover, purchase, and deploy
enterprise-grade CX AI innovation. Purchases in AWS Marketplace allow organizations to maximize the value of their existing AWS commitments and simplify procurement.
"Organizations are under pressure to unify fragmented service operations and unlock the full value of AI," said Barry Cooper, President, CX Division, NICE. "Through our collaboration with AWS, we’re addressing this urgent need—bringing together industry-leading AI and cloud
capabilities to help businesses automate customer service workflows end-to-end, with the speed, flexibility, and scale today's environment demands."
“With NICE and AWS working together, we’re excited to supercharge our workflows and unleash the full potential of intelligent
automation,” said Thomas Laird, CEO, Expivia. “This relationship empowers us to redefine customer experience at unheard of speed, precision and
agility in the era of agentic AI.”
“As businesses enter a critical phase with AI and cloud, moving past proof of concept into production at scale, collaborations between
technology leaders like NICE and AWS are a welcome development,” said Bernie Arnason, Industry Director at Frost and Sullivan. “These important
industry collaborations have never been more important.”
“NICE's customer experience expertise combined with AWS's cloud and AI capabilities creates a powerful relationship that helps
businesses transform their operations," said Chris Grusz, Managing Director, Technology Partnerships, AWS. "By bringing CXone Mpower to AWS
Marketplace and deepening our technical integration, we're making it simpler for organizations to implement intelligent automation at scale, ultimately delivering better experiences for their customers while achieving greater operational efficiency."
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Announces Interactions International 2025, Accelerating Global Customer
Service Automation Adoption – Featuring Sir Tim Berners-Lee, Jonny Wilkinson
and the Kaiser Chiefs
During the event in London attendees will hear how leading broadband provider TalkTalk is leveraging CXone
Mpower to drive impactful business outcomes
Hoboken, N.J., May 19, 2025 – NICE (Nasdaq: NICE) is excited to announce Interactions International 2025, the premier customer experience (CX) event of the year, taking place July 1-2, 2025, at Allianz Stadium in Twickenham, London. This two-day conference will
unite 1,000 industry leaders, customer experience (CX) professionals, experts and partners to explore the AI-powered innovations shaping the future of customer service.
To register for Interactions
International 2025, or to learn more click here.
As AI and automation continue to transform customer service, Interactions International 2025 will be the ultimate destination to explore NICE’s most advanced innovations in AI-driven orchestration, customer service automation, and agentic workforce augmentation. Across two
action-packed days, attendees can experience the future of customer service with 25+ interactive demos—including the game-changing CXone Mpower Orchestrator—as well as share best practices, exchange ideas, and seize this career-defining AI
opportunity.
This year’s event boasts an exceptional lineup of speakers, including Sir Tim Berners-Lee, inventor of the World Wide Web and one of TIME magazine’s “100 Most Important People of the 20th Century”, as well as former rugby legend and World Cup hero, Jonny Wilkinson. Attendees will
also hear from TalkTalk, a NICE CXone Mpower customer driving real business value, along with visionary keynotes from NICE CEO Scott Russell and NICE President CX Barry Cooper as they unveil the next chapter of AI-powered customer service.
Kicking off on July 1, the event begins with hands-on EDU Training sessions to help NICE users unlock the full potential of AI and
automation to uncover immediate results. Attendees can also dive into dynamic breakout sessions across four focused tracks, offering practical insights on implementing and scaling AI-driven CX strategies. Learn directly from top brands like
Openreach, DPG Media, SSE Airtricity, Halfords, and many more. The conference will close with a legendary “Party-on-the-Pitch”, featuring a live performance by the Kaiser Chiefs.
Darren Rushworth, President, NICE
International, will deliver the opening keynote address at the conference. “Our commitment to AI-powered innovation has never been stronger. At Interactions International 2025, we will present groundbreaking advancements that empower
organizations across EMEA and APAC to deliver proactive, personalized and automated customer service experiences at scale – and seize the once-in-a-career opportunity ahead of them.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions
of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or
similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact
of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Actimize Empowers SURVEIL-X with Generative AI,
Launching a New Era in Market Abuse and Conduct Risk Detection
Actimize’s powerful AI capabilities contribute to a reduction in false positives
by as much as 85 percent while detecting up to four times more true misconduct risk
Hoboken, N.J., May 28, 2025 – NICE Actimize, a NICE (NASDAQ: NICE) business today announced that its market-leading SURVEIL-X Holistic Conduct Surveillance solution is now
integrated with Actimize Intelligence, powerful Generative AI capabilities designed to ensure accurate and timely detection of market abuse and conduct risks across every type of regulated employee communication, from emails and chats to traditional
voice calls.
Created to address the growing complexities of financial crime and conduct surveillance, Actimize Intelligence Generative AI leverages large language models (LLMs) in order to understand the true context of
communications, going beyond keywords and rules-based detection to differentiate between suspicious and non-suspicious communications, factoring in jargon, tone, sentiment and intent.
Chris Wooten, EVP, Vertical Markets, NICE said, “The integration of Actimize Intelligence and its generative AI capabilities into SURVEIL-X marks a significant leap forward in
conduct risk detection and surveillance. Our proven AI technology and trusted SURVEIL-X surveillance solution empower compliance professionals to identify true risks with unprecedented accuracy and efficiency, while dramatically reducing the workload
associated with false positives. With more than two decades of experience in financial services and a vast knowledge base, we are taking communications surveillance to the next level and delivering on the promise of AI.”
Additionally, financial services firms will be able to leverage Actimize Intelligence to:
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Eliminate false positives and detect true risks. Actimize Intelligence may reduce false positives by as much as 85 percent and detect up to four times more true misconduct risk than traditional
rule-based surveillance systems.
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Expand global reach with multi-language surveillance. Actimize Intelligence’s multi-lingual AI understands and analyzes communications in 150-plus languages, and presents simple, easy-to-understand
results summaries.
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Receive intelligent alerts with clear explanations. Actimize Intelligence does not just alert to suspicious communications, it explains what it found (e.g., insider dealing, market manipulation,
collusion, aggression, or other types of misconduct), with precise explanations showing where and why the communications was identified as suspicious.
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“Integrating AI-driven communication surveillance with trade and transaction monitoring is more than just an efficiency boost—it's a game-changer for compliance. By seamlessly analyzing contextual patterns, AI unlocks
deeper insights without adding operational overhead, transforming surveillance from reactive oversight into proactive risk management,” noted Vinod Jain, Strategic Advisor, Capital Markets, Datos Insights.
“Surveillance is only as strong as the data it relies on. To bridge the gap between fragmented communications and trading oversight, firms must embrace holistic platforms that unify structured and unstructured data. Clean data isn’t just an
advantage—it’s a necessity. AI is key to making it work.”
SURVEIL-X, holistic conduct surveillance suite offers unparalleled risk coverage for buy- and sell-side firms, insurance companies, crypto exchanges, regulators and more, by enabling accurate detection and rapid,
thorough investigation of market abuse, inappropriate sales practices, and conduct risk. SURVEIL-X also features the industry’s leading case management solution which provides the added benefits of built-in workflows to accelerate investigations, and
automated trade reconstruction.
NICE Actimize SURVEIL-X is part of the Compliancentral platform which unifies communications and trading activity capture, archiving and surveillance in a holistic AI compliance platform for financial markets.
To learn more about Actimize Intelligence, SURVEIL-X, or other Compliancentral solutions, please visit our website here.
To listen to a replay of our webinar, “How Actimize Intelligence AI is Transforming Market Abuse Surveillance” please click on the link here.
About NICE Actimize
As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations
across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the
statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,”
“may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud
Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional
acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize Announces ENGAGE 2025 the Industry’s Leading Fraud &
Financial Crime Risk Management Conference
Fighting fraud and financial crime takes center stage, as NICE Actimize leads
visionary sessions on how advanced AI technologies shape the future
Hoboken, N.J., May 29, 2025 – NICE
Actimize, a NICE (NASDAQ: NICE) business, today
announced its information-packed agenda for ENGAGE 2025, the industry’s premier financial crime and compliance industry event. To be held on June 17-18 at New York’s Sheraton Times Square Hotel, NICE Actimize’s ENGAGE will bring together financial
institutions thought leaders and subject matter experts to discuss the technology advancements and best practices in financial crime fighting.
More than 200 companies and 1000-plus industry executives from global and regional financial institutions will take part in the event's
in-depth sessions, view demo stations showing the latest in advanced AI technology and learn from a renowned lineup of subject matter experts on financial crime risk management.
Compelling Keynotes
The welcoming keynote address will be presented by Craig Costigan, NICE Actimize CEO who will focus on the impact of Agentic AI on
financial institutions, and the new era of fraud and financial crime prevention. Another compelling opening-day keynote for ENGAGE will be delivered by Damian Williams, the former United States Attorney for the Southern District
of New York (SDNY), and current Litigation, Investigations and White Collar Crime partner at leading global law firm Paul, Weiss, Rifkind, Wharton & Garrison LLP.
Williams draws on his many years of experience as a senior leader, litigator and strategist to advise clients in high-stakes federal and
state government investigations, white collar matters and sensitive internal investigations, and crisis management. During his tenure at SDNY, Williams supervised significant matters involving securities and commodities fraud, public corruption,
national security threats, Bank Secrecy Act and sanctions violations, cybercrime, money laundering, sex trafficking, healthcare fraud, violent crime, civil rights violations, as well as False Claims Act and environmental matters.
Sessions: Helping FIs Meet Challenges
The content rich agenda will address powerful disruptors like
generative AI and shed light on the most pressing challenges in financial crime, fraud prevention and compliance. Other critical sessions include
“Implementing AI into your Financial Crime Programs”; “Dismantling Mule Accounts and Networks”; “Beyond Reimbursement: Taking the Fight to Scams”; “KYC & Fraud Join Forces to Defeat Deepfakes”; and “Synthetic Identities, The Future of FinCrime
Tech Stacks.” Day one of the event will also include insights from law enforcement on what financial institutions need to know. And on day two, a regulatory roundup panel will review advisory on key regulatory changes and implications.
“Addressing the impact of AI on financial crime, NICE Actimize’s ENGAGE industry event supports financial institutions as they develop
targeted strategies for their future adoption of cutting-edge technologies,” said Craig Costigan, CEO, NICE Actimize. “Financial institutions
require a powerful combination of intelligence and automation to meet their newest challenges, and our industry-leading event will allow them to network and explore innovative solutions and more effective and efficient options.”
Please click here to preview the full ENGAGE
agenda. To register, please click here.
About NICE Actimize
As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud,
detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE
Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.