NICE Ltd 6-K, filed Aug 5, 2022
NICE Ltd. (NICE)
6-K
2022-08-05
For: 2022-08-05
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on August 5, 2022.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of July 2022 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference
herein:
99.1 NICE Wins
the Digital Innovation Award for Customer Experience Excellence, dated July 5, 2022.
99.2 NICE
Actimize Recognized as a Leader for Anti-Money Laundering Solutions Receiving Highest Scores Possible in 19 Criteria, dated July 6, 2022.
99.3 NICE
Introduces Groundbreaking Innovations in Digital CX and AI in CXone Summer 2022 Release, dated July 7, 2022.
99.4 NICE
Actimize Positioned as Category Leader in Chartis Research “Watchlist Monitoring Solutions, 2022 Market Update and Vendor Landscape” Report, dated July 11, 2022.
99.5 NICE
Enlighten AI Receives 2022 “Workforce Innovation of the Year” Honor in Customer Contact Week’s Excellence Awards Competition, dated July 12, 2022.
99.6 NICE Named
a Leader in Journey Orchestration by Top Analyst Firm, dated July 13, 2022.
99.7 Washington
State Countywide Criminal Justice System Plans Digital Transformation with NICE Evidencentral, dated July 14, 2022.
99.8 NICE
Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation, dated July 27, 2022.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its
behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/
Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: August 5, 2022
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference
herein:
99.2 NICE Actimize Recognized as a Leader for Anti-Money
Laundering Solutions Receiving Highest Scores Possible in 19 Criteria, dated July 6, 2022.
99.3 NICE Introduces Groundbreaking Innovations in
Digital CX and AI in CXone Summer 2022 Release, dated July 7, 2022.
99.4 NICE Actimize Positioned as Category Leader in
Chartis Research “Watchlist Monitoring Solutions, 2022 Market Update and Vendor Landscape” Report, dated July 11, 2022.
99.5 NICE Enlighten AI Receives 2022 “Workforce
Innovation of the Year” Honor in Customer Contact Week’s Excellence Awards Competition, dated July 12, 2022.
99.7 Washington State Countywide Criminal Justice System
Plans Digital Transformation with NICE Evidencentral, dated July 14, 2022.
99.8 NICE Positioned As A Leader in 2022 Gartner® Magic
Quadrant™ for Robotic Process Automation, dated July 27, 2022.
Exhibit 99.1
NICE Wins the Digital Innovation Award for Customer Experience Excellence
NICE CXone recognized in Ventana Research Digital Innovation Awards as technology vendor that best
exemplifies innovation in applications and technologies that support digital customer engagement
Hoboken, N.J., July 5, 2022 – NICE (Nasdaq: NICE) today announced NICE CXone has won for Customer Experience excellence in the 15th Annual Ventana Research Digital Innovation Awards. The Digital Innovation Awards highlight technology providers that exemplify innovation and strive to create solutions that improve people, processes, information, and
technology.
CXone is designed to create seamless digital
customer experiences, addressing the full CXi landscape. With the unique capability to understand customer intent and optimal experiences with Enlighten
XO, and inject knowledge across the customer journey, CXone allows organizations to build smart assistants with a data-driven approach and not based on guesswork.
As part of the judging process and methodology, Ventana Research examined case studies and submissions to evaluate nominated
organizations’ leadership and outcomes using technology, the best practices it utilized, and the associated business impact and value. All types of organizations were invited to participate, and submissions spanned industries and organizations of all
sizes across the world.
Paul Jarman, CEO, NICE CXone, stated, “Providing frictionless digital experiences is at the core of our innovation and we are honored to be recognized by Ventana Research. With our unique data and
AI capabilities, our digital portfolio takes the guesswork out of the bot building process and is the only way to create the smart self-service experience that consumers demand.
“NICE is tackling the limitations of building chatbots head-on, by applying AI at scale to engineer better recognition and
accuracy,” said Keith Dawson, Vice President and Research Director for CX at Ventana Research. “CXone is an example of innovation made real, in the service of smoother and more successful customer
experiences.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
About Ventana Research
Ventana Research is the most authoritative and respected market research and advisory services firm. We provide insight and expert
guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our
unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across
business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive
from technology investments while reducing time, cost and risk.
Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals
worldwide are members of our community and benefit from Ventana Research’s insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including
Twitter, Facebook, and LinkedIn. To learn how Ventana Research advances the maturity of organizations’ use of information and technology through benchmark research, education and advisory services, visit www.ventanaresearch.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Barry Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the
effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.2
NICE Actimize Recognized as a Leader for Anti-Money Laundering Solutions
Receiving Highest Scores Possible in 19 Criteria
NICE Actimize received full
scores in criteria including watch list management and screening, execution
roadmap, and enhancements in KYC/CDD and FRAML (Fraud and AML)
roadmap, and enhancements in KYC/CDD and FRAML (Fraud and AML)
Hoboken, N.J., July 6, 2022
– NICE Actimize, a NICE (NASDAQ: NICE)
business, today announced that it has been recognized as a Leader in Anti-Money Laundering solutions by Forrester Research, a leading global research and advisory firm. The analyst firm included NICE Actimize among the most
significant vendors in the market, in its recent report titled, “The Forrester Wave™: Anti-Money-Laundering (AML) Solutions, Q3 2022”. To download a complimentary copy of the “The Forrester Wave™: Anti-Money-Laundering (AML) Solutions, Q3 2022”
report, please click here.
NICE Actimize received the highest possible scores in a total of 17 criteria within the Current Offering and Strategy categories.
In the Current Offering category, NICE Actimize’s current Anti-Money Laundering solutions offering received Forrester’s highest score possible in nine measured criteria including users and roles, watch list management and screening criteria (sources,
mechanics), governance AI-based machine learning and scoring, supervised AI-based machine learning and scoring, and investigations (queue definitions and routing, case management and scale).
NICE Actimize also received Forrester’s highest score possible for eight criteria within the Strategy category, including execution
roadmap, market approach, enhancements (KYC/CDD and FRAML- Fraud and Anti-Money Laundering plans), partner ecosystem, and in three supporting services criteria (addressing developers, support engineers and professional services.) Last, NICE Actimize
received the highest possible scores in two additional criteria within the Market Presence category, including AML revenue and number of AML installations.
“NICE Actimize places an understanding of the customer and their associated risk at the heart of its investments in providing
industry-leading anti-money laundering solutions,” said Craig Costigan, CEO, NICE Actimize. “NICE Actimize’s entity-centric AML solutions, infused with AI and machine learning, not only optimize efficiency and
accuracy but also provide full regulatory compliance coverage and auditability.”
In NICE Actimize’s vendor profile, the Forrester report cited, “In its current AML offering, the vendor offers a strong management
of users and roles (including a powerful, purpose-built way to define multitenancy), robust Artificial Intelligence (AI) and machine learning (ML) governance, and plentiful out-of-the-box supervised machine learning models. Case management for
analysts/investigators is highly customizable.”
The Forrester report also said, “NICE Actimize’s strategy demonstrated a better-than-average execution roadmap and market approach.
The vendor offers significant AML developer, technical support, and professional services – an advantage in complex deployments. The vendor’s partners also have a convincing implementation track record.”
Additional assets:
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For more information on NICE Actimize’s Anti-Money Laundering Solutions, please click here.
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To learn more about NICE Actimize’s approach to Entity-centric AML, please click here.
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About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying
financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud,
cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the
effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.3
NICE Introduces Groundbreaking Innovations in Digital CX and AI in CXone
Summer 2022 Release
Further expanding NICE’s commitment to CXi, the newest CXone release offers first-of-its-kind capabilities to
enable fully orchestrated frictionless CX
Hoboken, N.J., July 7, 2022 – NICE (Nasdaq: NICE) today announced the Summer 2022 release of CXone, which adds new capabilities that enhance journey orchestration and complete performance, two vital components of
a complete CXi offering. The new capabilities enrich digital experiences, simplify integration with customer environments and grow openness with mobile SDKs and integration options. With its new release, CXone is improving complete performance by
putting digital and AI at the helm, continuing its commitment to ubiquitous conversational self-service with faster, better, and smarter bots.
CXone is now the only digital CX cloud platform offering intent-based intelligent virtual agents (IVA). With CXone’s SmartAssist
fuelled with Enlighten XO conversational data, CXone IVAs can train themselves in days promoting a data-driven, empirical approach to self-service and accelerating self-service implementations while increasing containment, and creating a frictionless
digital customer experience.
Innovations in journey orchestration are introduced in the new AI-driven supervisor workspace ensuring supervisors have an
end-to-end view, allowing supervisors to understand and manage omnichannel engagements across the experience center with real-time data across digital channels for a fully orchestrated journey management.
Paul Jarman, CEO, NICE CXone, said, “Friction is the underlying challenge businesses have in delivering exceptional CX today as consumer expectations for fast, convenient digital and self-service
options continue to increase. What we are delivering is the ability to remove friction from both a customer perspective and an operational perspective, resulting in transformational change to form stronger connections with customers while operating
in a more agile model that empowers agents and other contact center resources to reach their full potential.”
For more information about the summer release
innovation, click here.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Actimize Positioned as Category Leader in Chartis Research “Watchlist
Monitoring Solutions, 2022 Market Update and Vendor Landscape” Report
Scoring best-in-class in data methodology, NICE Actimize’s Watchlist solution manages the
complexities of the evolving sanctions landscape
Hoboken, NJ, July 11, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business,
has been positioned as a Category Leader in the inaugural Chartis Research “Financial Crime Risk Management Systems: Watchlist Monitoring Solutions, 2022 Market Update and Vendor Landscape” report among a competitive field of 24 vendors. Chartis
Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.
To secure a complimentary copy of this report, please
click here.
NICE Actimize was positioned as the highest-ranking
software provider in the Chartis RiskTech Quadrant for Watchlist Monitoring Solutions across the report’s Market Potential axis, which measures customer
satisfaction, market presence, growth strategy, business model, and financials. NICE Actimize also achieved best-in-class scores across the report’s Completeness of Offering axis for data methodology, which enables it to address the complexities of
increased sanctions requirements, as well as in reporting and audit trail capabilities. NICE Actimize’s advanced capabilities in solution deployment and packaging, as well as its speed and real-time capabilities, were also recognized in the report.
Serving as the foundation for data-driven, advanced screening and monitoring processes, NICE Actimize’s WL-X screening solution
expedites customer onboarding while reducing friction to ensure regulatory compliance. The advanced solution also offers best-in-class detection, featuring advanced facial biometrics, intelligent payment parsing in compliance with ISO20022 and
advanced culture/name matching technology.
“NICE Actimize’s status as a category leader for watchlist screening and monitoring solutions reflects its strengths in three key
areas,” said Nick Vitchev, Research Director at Chartis. “The breadth of its products across all of the core areas of watchlist screening and monitoring, as well as continuous investment in R&D, has led to
a significant and measurable impact on KPIs such as false positive rates, combined with an ability to solve broad and complex customer challenges across a growing number of sectors and geographies.”
“With the increasing emphasis on sanctions monitoring in today’s global regulatory climate, financial institutions using legacy
watchlist monitoring solutions may not be able to keep up with the demanding requirements,” said Craig Costigan, CEO, NICE Actimize. “Addressing this focus on sanctions, and delivering precision in matching
and detection requirements, NICE Actimize's AI-powered screening solution accurately identifies risk to ensure compliance.”
NICE Actimize’s WL-X watchlist screening solution features real-time and on-demand sanctions screening for parties and payments
that leverages AI and biometrics to match and screen against global sanctions, politically-exposed persons (PEPs), adverse media and other lists. The solution also orchestrates and aggregates list data from premium and public sources with internal
lists providing full auditability to ensure accurate screening.
For more information on NICE Actimize’s
Entity-Centric Anti-Money Laundering Solutions and its WL-X watchlist screening capabilities, please click here.
About Chartis
Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro
Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance, and compliance, and to help
clients make informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.
RiskTech Quadrant®, RiskTech100® and FinTech QuadrantTM are registered trademarks of Infopro
Digital Services Limited (http://www.chartis-research.com).
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors; assets by identifying
financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud,
cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd.
All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the
effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.5
NICE Enlighten AI Receives 2022 “Workforce Innovation of the Year” Honor
in Customer Contact Week’s Excellence Awards Competition
NICE is honored for its ability to address unique challenges in workforce optimization, for increasing
agent productivity, and for driving superior contact center and CX performance
Hoboken, N.J., July 12, 2022 – NICE (Nasdaq: NICE) today announced that Customer Contact Week Digital (CCW), has
named NICE and its Enlighten AI for Customer Satisfaction (CSAT) solution as its 2022 “Workforce Innovation of the Year” award recipient. The 2022 Workforce Innovation Award recognizes vendors,
individuals and teams which have made a commitment to driving superior contact center and CX performance.
CCW’s “Workforce Innovation of the Year” category awards the solution that links employee expectations to
customer value and increased agent engagement. The winner is evaluated based on their ability to: address a unique challenge in workforce optimization; deliver cost savings, regardless of size and scope; increase agent productivity and reduce
customer effort through tangible metrics; and support rapidly evolving needs client needs throughout the COVID-19 pandemic.
"NICE continues to release unique solutions that
enable organizations to grow and retain top talent while delivering the frictionless and personalized experiences that today’s consumers expect,” said Barry Cooper, President, NICE Workforce and Customer Experience Group. “We are honored to be recognized for innovating in workforce
engagement by leveraging AI to empower and motivate agents with guidance to deliver outstanding consumer experiences.”
NICE Enlighten AI for CSAT is a complete out-of-the box solution that scores agents’ soft-skill behaviors on every interaction — objectively and consistently — eliminating the need for manual
interpretation. It provides immediate value to organizations of all sizes with purpose-built AI and machine learning technology derived from the largest syndicated interaction dataset that is deployed effortlessly 'out-of-the-box'.
A true innovation for the contact center, Enlighten AI for CSAT empowers agents to positively impact their customer satisfaction
outcome, highlighting the behaviors needed for achieving their goals with real-time guidance. Supervisors spend less time hunting for information and more time leveraging the data insights to deliver personalized coaching to agents, reducing both
effort and cost.
To learn how organizations are empowering employees to
deliver exceptional CX with Enlighten AI for Customer Satisfaction, please read our case study here.
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of
creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the
globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.6
NICE Named a Leader in Journey Orchestration by Top Analyst Firm
NICE CXone recognized as a Leader, rated across 27 criteria, and noted for strengths in workflow
automation through integrated agent workflows and supervisor alerts
Hoboken, N.J., July 13, 2022 – NICE (Nasdaq: NICE) today announced that it has been
recognized as a Leader by Forrester Research in "The Forrester Wave™: Journey Orchestration Platforms, Q2 2022” report. NICE CXone received among the highest scores in the journey testing and optimization criterion and received the highest possible
scores within the strategy category in both the user research and partner ecosystem criteria.
The Forrester
report noted "NICE’s Customer Experience Interactions platform, CXone, combines structured data (IVR, CRM, customer profile data, and voice of the customer
[VoC]) and unstructured data (agent notes, text, and voice) at the journey, topic, and business process levels to guide end-to-end journey improvement. It continues to invest in data connection and journey behavior analysis, and this translates
into a roadmap that includes deeper integrations with CRM and collaboration tools and improvements to the chatbot and agent experience. Over the past two years, NICE has acquired and integrated a number of digital engagement capabilities.”
Paul Jarman, CEO, NICE CXone, said, "To meet the rapidly evolving needs of
digital consumers, organizations must have full transparency across the complete journey. We believe this report reflects the changing view of our customers by highlighting the importance of AI in today’s experience center, further cementing our
strategy around and commitment to CXi, which provides a direct connection between our AI-powered Customer Engagement Analytics solutions and improved customer journeys, experiences and loyalty.
NICE Customer Engagement Analytics enables organizations to capture and analyze all customer interactions,
transactions and lifecycle events to get a complete view of the customer journey, connecting and transforming disparate customer interactions into a single, consolidated journey. With a holistic view of the end-to-end customer journey, marketers
and CX leaders can uncover cross-channel inefficiencies and optimize business processes from the customer’s perspective. Powered by state-of-the-art AI, it identifies individual customers and sequences their interactions across time and touchpoints
to understand the context of every contact, uncover patterns, predict needs and personalize interactions in real-time.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.7
Transformation with NICE Evidencentral
Evidencentral’s ecosystem of integrated technologies and workflow automation tools for managing digital
evidence will streamline the justice process across multiple Public Safety and Justice agencies for a large
county
in Washington State
Hoboken, N.J., July 14, 2022 – NICE (Nasdaq: NICE) today announced that multiple countywide agencies from Washington state, including a county Sheriff’s Department, Prosecutor and Assigned Council Offices, and Superior Court, will be deploying selected solutions from NICE’s Evidencentral platform to transform
the method by which digital evidence is managed from incident to court. NICE’s scalable, cloud-based Evidencentral platform features an ecosystem of integrated technologies and workflow automation tools that bring digital evidence together to
provide a single view of the truth so that the justice process flows more efficiently.
Chris Wooten, Executive Vice
President, NICE, said, “Growing digital evidence, and operational and staffing challenges, are impacting the ability of our criminal justice system to
deliver on the promise of timely justice. NICE’s Evidencentral digital transformation platform can help government entities overcome these obstacles and effortlessly unlock the truth from digital evidence to streamline the justice process, across
every city, county and state agency.”
NICE’s Evidencentral Software-as-a-Service (SaaS) solution digitally transforms how digital evidence is collected, analyzed and
shared, from the time an incident happens until cases are successfully closed and prosecuted. It overcomes the challenges of digital evidence silos and disjointed work processes by integrating systems and enabling justice process stakeholders who
rely on digital evidence to work more efficiently on their own and more effectively together.
For example, through automated evidence collection and case building, a sheriff’s department within a county in Washington State
will be able to clear cases faster, eliminate officer trips to collect digital evidence and CCTV video, and process thousands of FOIA requests in a fraction of the time.
By eliminating manual work, prosecutors and defense attorneys will be able to spend more
time focusing on clients and cases. Evidencentral also gives attorneys access to powerful tools to build and present compelling cases, all in one place, including evidence annotation, transcription, redaction, and more.
The county’s Superior Court will also benefit from automated, digital methods for receiving, tracking and managing digital
evidence; ease of sharing of evidence (with juries); and cost-effective, secure retention of digital evidence in the Microsoft Azure cloud. Additionally, all county agencies will be able to share evidence digitally through a uniform system, with full
chain of custody tracking.
One of the managers heading up the countywide initiative, stated, “Our processes for
managing digital evidence across our county agencies were manual, costly and disjointed, and this was further complicated by staffing issues. Evidencentral is bringing us into a new era, with all of our public safety and criminal justice agencies
moving forward together on one unified digital transformation platform. This ultimately enables us to better serve citizens, communities, defendants and victims through a streamlined justice process that is efficient, transparent, uniform and
equitable.”
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience,
NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the
truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s
responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice
flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.8
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process
Automation
NICE recognized for its Ability to Execute and Completeness of Vision in the Magic Quadrant for RPA research
Hoboken, N.J., July 27, 2022 – NICE (Nasdaq: NICE) today announced it has been recognized as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE
has been named a Leader in this Magic Quadrant for RPA.
According to Gartner, “Robotic process automation remains a popular software market for improving operational efficiency with
tactical automation most often happening via screen scraping. This Magic Quadrant evaluates 15 enterprise RPA vendors to help you make the best choice for your organization’s task automation needs.”
NICE Robotic Process Automation offers a full spectrum of automation solutions from a single platform with a combination of
attended, unattended, and cognitive automation which NICE believes streamlines processes, eliminates errors, and frees employees to focus on high-value tasks. NICE also offers NEVA (NICE Employee Virtual Attendant), which NICE considers to be the
first and most advanced employee virtual attendant bot in the global market.
Barry Cooper, President, NICE
Workforce and Customer Experience at NICE: “We are very pleased to be recognized by Gartner as a Leader in the Magic Quadrant for RPA, which we believe
reflects our commitment to creating a more frictionless customer experience. Today’s digital consumers expect more efficient and personalized services than ever before, and only organizations who use digital and AI capabilities, like RPA, to keep
up with these growing, sophisticated consumer demands will continue to lead into the future.”
Gartner Disclaimers
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology
users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner® and Magic Quadrant™ are registered trademarks of Gartner, Inc. And/or its affiliates in the U.S. and internationally and
is used herein with permission. All rights reserved.
Gartner Magic Quadrant for Robotic Process Automation, Saikat Ray, Arthur Villa, Melanie Alexander, Keith Guttridge, Andy Wang,
Paul Vincent, 25 July 2022
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd.
All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.