Good afternoon, and welcome to SoundThinking's Fourth Quarter and Full Year 2024 Earnings Conference Call. My name is Diego, and I will be your operator for today's call. Joining us are SoundThinking's CEO, Ralph Clark, and CFO, Alan Stewart. Please note that certain information discussed on the call today will include forward-looking statements regarding our future events and SoundThinking's business strategy and future financial and operating performance. These forward-looking statements are only predictions and are subject to risks, uncertainties and assumptions that are difficult to predict and may cause actual results to differ materially from those stated or implied by those statements. Certain of these risks and assumptions are discussed in SoundThinking's SEC filings, including its registration statement on Form S-1. These forward-looking statements reflect management's beliefs, estimates and predictions as of the date of this live broadcast, February 25, 2025, and SoundThinking undertakes no obligation to revise or update any forward-looking statements to reflect events or circumstances after the date of this call. Finally, I would like to remind everyone that this call will be recorded and made available for replay via a link available in the Investor Relations section of the company's website at ir.soundthinking.com. With that, I'll now turn the call over to Ralph.

Good afternoon, everyone, and thank you for joining us today for SoundThinking's Q4 2024 earnings call. I'll start by providing some high-level commentary on our Q4 and year-end 2024 financial results, along with an update on our key strategic initiatives. Alan will then review our financial results in more detail before we take your questions. 2024 is in the books and it was a year of measurable strategic, financial and operational progress for SoundThinking, even as we successfully pushed through some isolated headwinds. Our Q4 revenue decreased by 10% year-over-year to $23.4 million, primarily due to approximately $3.5 million of revenue delay related to two contracts with the New York City Police Department, or NYPD, that we have been working to renew prior to contract expiration in Q4 2024. One of the two contracts was formally signed and registered this February, and the other is currently signed and working its way through New York City's formal registration process, expected in the next 30 to 45 days. This delay is directly related to some of the recent and well-documented political distractions and personnel turnover in the city and NYPD command staff. Despite that, our full year 2024 revenue still grew by 10% to a record $102 million. We believe this is a reflection of the strong demand for our public safety and security solutions across the SafetySmart platform, as law enforcement agencies and security organizations respond to the ever-increasing demands to be more responsive and accountable in delivering public safety outcomes to the communities they serve and protect. In 2024, ShotSpotter went live in 20 new cities and five new universities. We recognized 24 expansions and took 126 miles live. Overall, we booked $75.7 million in net new and renewal subscription-based ACV, with 59% of those bookings representing multi-year agreements. We're very pleased with the ShotSpotter international pipeline growth and 2024 bookings momentum, including new city captures in Niterói, Brazil; Nelson Mandela Bay, South Africa; and an expansion doubling our footprint in Montevideo, Uruguay. We believe our international sales momentum is a testament to the effectiveness of ShotSpotter in a large and virtually untapped market outside of the U.S. We expect to see future opportunities in new international cities in the Caribbean and Latin American markets, building on our recent collective successes in the Bahamas, Uruguay, and soon-to-be Brazil. We were also very pleased to reestablish our approximately 30-square-mile ShotSpotter deployment in Puerto Rico in Q4 of this year. Here too, we believe there may be opportunities to grow the ShotSpotter footprint beyond the current 30 square miles given the compelling need other communities and cities in Puerto Rico have in responding to and addressing gun violence on the island. As a reminder, our ShotSpotter service in Chicago operationally concluded in late September with a formal contract termination in November. In a very recent development, Chicago issued a formal RFP for gunshot detection technology to potentially cover the entire city of up to 230 square miles for a five-year term with three one-year extensions. A bidder's conference was held last week and formal bid submissions are due this April. While we're in the process of evaluating a potential response, we would note that the speed and compressed timeline of the Chicago gunshot detection RFP is in fact a testament not only to the compelling need, but also to the positive impact that gunshot detection has on communities in saving lives. NYPD is currently our largest ShotSpotter customer, and as mentioned earlier, we are thrilled to have successfully executed a three-year contract renewal of approximately $21.9 million, securing the ShotSpotter service for NYPD through December of 2027. The renewal extends our long-term partnership and relationship of close to 10 years and is indicative of the value at scale our ShotSpotter services provide. As we discussed in our 2024 Investor Day, our technological capabilities and proven ability to execute at scale to drive public safety is what differentiates us in the marketplace. Our SafetySmart platform is uniquely and competitively positioned, and we're excited about the platform roadmap and intentional investments we're making in leveraging advanced AI/ML capabilities in order to optimize our solutions. In 2024, we launched the next generation of our SafePointe weapons detection system, offering enhanced security solutions for various institutions, including hospitals and corporate locations. The next-gen SafePointe features include advanced 3D camera integration and added SOC 2 and HIPAA compliance, which were critical success factors in securing two recent pilot wins with two separate hospital chains that are both in the top 10 hospital chains in the United States based on number of hospitals. We're very hopeful that once we successfully move past the pilot stage, we will be positioned to drive multimillion-dollar ACV contract billings with these two chains while leveraging their early adopter status to other hospital chains. Our leading and comprehensive patrol management tool, ResourceRouter, is continuing to grow both in impact and sales traction. We believe the product-market fit is strong in delivering value and this fact is supported by 100% ASP growth from 2023 to 2024 and approximately $4 million of 2025 pipeline. The patrol division within a police department typically represents the largest portion of an agency's budget, and ensuring efficient, effective, and equitable public safety outcomes can be a complex challenge. ResourceRouter is the only control operations tool on the market that provides real-time relevant information that is easily accessible and actionable in the field. Early customer feedback has been very strong on the positive impact that ResourceRouter has enabled in field patrol operations. We're very excited about pioneering a whole new category in data-driven patrol management that enhances officer and public safety in an objective and transparent fashion. In 2024, we also announced our strategic partnership with Rekor Systems for the rollout of our co-branded PlateRanger automatic license plate recognition, or ALPR, solution, which is fully integrated into our SafetySmart platform. We believe our PlateRanger offering to be highly differentiated with respect to the seamless integration with our SafetySmart offerings along with our collaborative approach to integrate with other non-SoundThinking offerings. While still in the early days with our partnership, we are progressing well and we look forward to discussing more on this as the year progresses. In terms of market positioning, our strategic initiatives, ongoing product enhancements and new launches have strengthened our offerings. Our strategic partnerships and product innovations are the driving force behind our operational excellence, which has resulted in another world-class net promoter score of 66%, improving 200 basis points from last year's 64%. As a reminder, a score of 60 or higher is considered world class in any industry. It's also notable that since 2020 to year-to-date, the company has added over 85 new ShotSpotter customers, executed 50-plus expansions and processed over 660 annualized renewals compared to only 15 non-renewals, which is effectively over a 40:1 ratio of renewals to non-renewals. As of year-end 2024, we had approximately $50 million of 2025 qualified ACV pipeline across our SafetySmart platform. Approximately 62% of that pipeline was non-domestic ShotSpotter pipeline, signaling our successful diversification efforts. We're making intentional investments in our top-of-funnel demand generation activities to continue to build on that pipeline for 2025 and beyond. We believe we are well positioned to drive 2025 revenue growth, given our entering 2025 with $95.6 million in annual recurring revenue, or ARR, despite the non-renewal of Chicago in November of 2024. As such, we are increasing our full year revenue guidance to $111 million to $113 million, representing approximately 10% year-over-year growth. If we were to include the revenue from Chicago last year to our pro forma revenue growth from 2024 to 2025, it would have been 19%. We're also increasing our full year 2025 adjusted EBITDA margin guidance range to 21% to 23%. We're confident in our guidance and believe we're well positioned to drive diversified and profitable growth in 2025 and beyond. In summary, 2024 was a transformative and productive year for SoundThinking, highlighted by milestone achievements and the showcasing of our collective grit in moving forward in our purpose. While we're not immune to some of the challenges with respect to market conditions, we are very proactive across our strategic and financial growth strategies and are constructive about the opportunities moving forward. We're pleased with our financial performance, operational excellence, product innovation and market leadership. We remain committed to advancing public safety through our unrelenting passion for making a positive impact. I'll now turn the call over to Alan to discuss our financial results for the fourth quarter and full year 2024 as well as guidance for 2025 in more detail.

Thank you, Ralph, and good afternoon, everyone. We're pleased with our fourth quarter and year-end 2024 results. Our strong financial performance reflects the success of our ongoing strategic initiatives, operational efficiency measures and our commitment to delivering value to our shareholders. In the fourth quarter, revenues were $23.4 million, representing a 10% decrease from the quarterly record of $26 million in the fourth quarter of 2023. As Ralph mentioned, all of our financial results were impacted primarily due to the delayed renewal of two contracts with the New York Police Department, reflecting an approximately $3.5 million delay and reduction of quarterly revenue by the same amount. One contract has already been awarded for our ShotSpotter renewal, and the second contract is currently signed and working its way through New York City's formal registration process, expected in the next 30 to 45 days. Bookings of all of our SafetySmart platform solutions, some of which are multi-year contracts, are also growing healthily. Gross profit was $11.7 million, or 50% of revenue, versus $15 million, or 58% of revenue, for the prior-year period. Our adjusted EBITDA was $1.7 million compared to $4.8 million in the fourth quarter of 2023. Our adjusted EBITDA decrease was directly related to delayed contracts. As a reminder, adjusted EBITDA, a non-GAAP financial measure, is calculated by taking our GAAP net income or loss and adjusting out interest income, income taxes, depreciation, amortization and impairment, restructuring costs and losses including unrelated fixed asset disposals, stock-based compensation expenses and acquisition-related expenses, including adjustments to our contingent consideration obligations. Our operating expenses were $15.5 million, or 66% of revenues, versus $10.6 million, or 41% of revenues, in the fourth quarter of 2023 after including the change in fair value consideration related to our acquisitions of $4.8 million in 2023. Breaking down our expenses, sales and marketing expense in the fourth quarter was $6.5 million, or 28% of total revenue, compared to $7.4 million, or 28% of total revenue, in-line with the prior-year period. Our R&D expenses were $3.5 million, or 15% of total revenue, compared to $3.2 million, or 12% of total revenue, in the prior-year period. G&A expenses for the quarter were $5.5 million, or 24% of total revenue, compared to $4.8 million, or 18% of total revenue for the prior-year period. As a reminder, we expect our G&A expenses to grow less than our revenue on a percentage basis as our company grows. Our GAAP net loss was approximately $4.1 million, or a loss of $0.32 per basic and diluted share for the quarter based on 12.6 million basic and diluted weighted average shares outstanding. This compares to a net income of $3.6 million, or $0.29 per basic share and $0.28 per diluted share, based on 12.7 million basic and 12.9 million diluted weighted average shares outstanding for the prior-year period. The increased loss was also related to delay of the approximately $3.5 million in contract renewals as we continue to perform the services at the request of the customers, adding cost of goods sold and operating expense without the associated revenue. Turning to our full 2024 results. Revenues were a record $102 million, representing a 10% increase over the $92.7 million in 2023. The increase in revenues was primarily due to new and expanding customer subscriptions. Had we not experienced the NYPD contract renewal delays, we expect to have achieved over $105.5 million in revenue, matching our original revenue guidance for 2024. Gross profit was $57.9 million, or 57% of revenue, versus $52.7 million, or 57% of revenue, for the prior-year period. Gross profit was also impacted by the contract renewal delays of the approximately $3.5 million in revenue as we continued to provide the services at the request of the customer, adding cost of goods sold expense without the associated revenue. Our adjusted EBITDA was $14.4 million, in-line with the $14.3 million we achieved in 2023. Our operating expenses increased 22% to $65.7 million, or 64% of revenues, versus $54 million, or 58% of revenues in 2023. We had a contingent consideration adjustment of $5.7 million in 2023 and $600,000 in 2024 associated with the Forensic Logic and SafePointe acquisitions. In addition, 2024 included a full year of operating expense for SafePointe versus only four months of expenses included in 2023. We also had the increase in other costs in 2024 as we continue to grow our business. Breaking down our expenses, sales and marketing expense in 2024 was $28.1 million, or 28% of total revenue, compared to $27 million, or 29% of total revenue, in-line with the prior-year period. Our R&D expenses were $13.9 million, or 14% of total revenue, compared to $12.1 million, or 13% of total revenue in the prior-year period. G&A expense for the year were $23.9 million, or 23% of total revenue, compared to $20.6 million, or 22% of total revenue for the prior-year period. As a reminder, we expect our G&A expense to grow less than our revenue on a percentage basis as our company grows. Our GAAP net loss was approximately $9.2 million, or a loss of $0.72 per basic and diluted share for the year based on 12.7 million basic and diluted weighted average shares outstanding. This compares to a net loss of $2.7 million, or $0.22 per basic and diluted share based on 12.4 million basic and diluted weighted average shares outstanding for the prior-year period. The increased loss for the year was also related to the delay of the approximately $3.5 million in revenue as we continue to perform the services. Deferred revenue as of December 31, 2024 was largely in line at $44.2 million compared to $49.5 million at the end of Q3 2024. Revenue retention rate for 2024 achieved 105% compared to 107% in 2023, and our sales and marketing spend per dollar of new annualized contract value was $0.63 compared to $0.52 in 2023. We ended the year with $13.2 million in cash and cash equivalents versus $15.3 million at the end of Q3 2024 and much higher than the $5.7 million that we had at the end of 2023. We repurchased 418,940 of our shares at an average price of $14.31 for approximately $6 million throughout 2024. Currently, we have approximately $21 million available on our line of credit as we have approximately $4 million of debt outstanding, all on our line of credit. Now, turning to our guidance for the full year of 2025. We are increasing our full year revenue guidance range to $111 million to $113 million. We are also increasing our full year 2025 adjusted EBITDA margin guidance range to 21% to 23%. This updated guidance reflects the strength and momentum we are experiencing in our business in spite of the loss of approximately $9.7 million from the loss of the Chicago contract in 2024. Overall, we are pleased with the progress we have made on each of our strategic initiatives and the operational performance of the business. With that, we're now happy to open the call for questions. Operator, will you please open the line for Q&A?

Thank you. Operator instructions regarding Q&A were provided. Our first question comes from Trevor Walsh with Citizens JMP. Please state your question.

Great. Hi, team. Thanks for taking the questions. Ralph, when you were giving the update around the Chicago RFP it sounded like you were on the fence about replying or submitting a bid. Can you confirm if I heard that correctly, or explain how you're thinking about that engagement versus prior engagements with the city there?

Sure. Thank you for that question. I think the first thing I would say is that we're extraordinarily encouraged to see Chicago actually issue an RFP for a gunshot detection system. We are still evaluating our potential response and have not made a formal decision yet. But I can assure you that we're extraordinarily confident that we are the very best gunshot detection solution in the marketplace that has been proven at scale, and that's where we are with Chicago.

Got it. Thanks for the color. And then, Alan, maybe just a quick one for you. You talked about some of the multimillion-dollar opportunities with hospital chains related to SafePointe. Is that included in the guidance for 2025? Or is that still out just given where they are in the sales cycle?

Yeah, thank you. That's a great question. In SafePointe right now, each quarter we've generally gotten a little bit more in bookings. Q1 was about $0.5 million, Q2 closed at about $1 million, Q3 was a little over $1 million, and Q4 was over $3 million. These bookings are multiyear agreements, so they aren't necessarily all annual revenue, but they are an indicator of momentum. We do expect some of those bookings to contribute to the revenue guidance we gave for 2025.

Great. I'll get back in the queue.

And your next question comes from Bruce Goldfarb with Lake Street Capital. Operator instructions regarding Q&A were provided. Please state your question.

Congratulations on your results. Thanks for taking my question. Are you anticipating or concerned about any pipeline disruption from federal government funding efforts? Any exposure there?

Thanks for that question. I think there are three important demand drivers to understand. First and foremost, we've seen a really strong overall sentiment with respect to policing and public safety shift dramatically to the positive, which is a meaningful change from a couple of years ago. Second, understaffing continues to be a challenge for agencies. And third, we're seeing agencies that are very receptive to leveraging technology as a force multiplier. That is the backdrop for demand. Offsetting that, we are watching very carefully how budgets are being funded. We do expect that ARPA funds are beginning to dry up, which means that we have to be creative along with our customers and prospects to seek funding from other sources, including private sector sources as well as increasingly moving to state-level initiatives where we've seen some success, New Jersey being a great example. I think New York State is another example where they're taking on more responsibility to work with local agencies to make sure they have the resources they need in light of staffing challenges. So it's something we're paying close attention to. It's not so much an issue of federal program disruption in the way you described; it's more around the ARPA funding impact. We have some creative approaches we think can help mitigate that issue.

Great. Thank you.

And our next question comes from Mike Latimore with Northland Capital Markets. Please state your question.

Great. Thanks very much. In terms of your ARR guidance for the year, can you give a rough range of how much of the incremental growth would come from the gunshot detection category?

Sure. Going from around $96 million to what we ultimately think will be around $110 million is a significant increase. We expect that gunshot detection, including some international growth, will account for somewhere between $8 million and $9.5 million of that incremental amount. Historically we've seen similar contributions. The rest of the increase is expected to come from the other products and growth areas.

On the SafePointe weapon detection area, you highlighted a couple of nice healthcare wins. Is healthcare the number one vertical where you're seeing momentum? Or what would be the top couple of verticals for weapon detection?

Thanks for that question. The three verticals we're focused on are healthcare, gaming centers, and selected corporate sites. Both healthcare and gaming centers have a need for weapons detection while requiring low-friction approaches, which is unique to our solution versus other options. The third vertical is selected corporate sites where we're already deployed in some very large financial institutions, including visible deployments in lobbies in New York City where you could recognize our bollards.

Thank you. There are no further questions at this time. I'll hand the floor back to Ralph Clark for closing remarks.

Great. Thank you to everyone who joined us today, and thank you to my SoundThinking colleagues, clients and partners for all of your support. Innovation and consistent execution against our strategic growth priorities really define our achievements for 2024, and we believe this gives us very strong momentum heading into 2025. We have an outstanding company and we'll continue to be focused on maximizing shareholder value. I want to thank all of you for your insightful questions and for joining us today on this earnings call. We appreciate your continued interest and investment in SoundThinking. We look forward to sharing our progress with you in the coming quarters. Thank you, and have a great day.

Thank you. This concludes today's call. All parties may disconnect. Have a good day.