Accenture
Fourth Quarter Fiscal 2026
Financial Results
Conference Call Transcript
Thursday, October 1, 2026 / 8:00 a.m.
Eastern
CORPORATE PARTICIPANTS
Alexia Quadrani – Executive Director, Head of Investor Relations
Julie Sweet – Chair and Chief Executive Officer
Angie Park – Chief Financial Officer
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Alexia Quadrani
Thank you, operator, and thanks everyone for joining us today on our fourth quarter
and full-year fiscal 2026 earnings call. As the operator just mentioned, I’m Alexia
Quadrani, Executive Director, Head of Investor Relations.
On today’s call you will hear from Julie Sweet, our Chair and Chief Executive Officer,
and Angie Park, our Chief Financial Officer.
We hope you’ve had an opportunity to review both the earnings release and the
accompanying presentation issued prior to this call.
Let me outline the agenda for today.
Julie will begin with an overview of our Q4 results and step back to look at fiscal 2026
overall, before following with a brief update on our market positioning. Angie will then
take you through the detailed financial numbers, including the income statement and
balance sheet, along with key operational metrics for the fourth quarter and full fiscal
year, before providing our business outlook for the first quarter and full-year fiscal
2027. We will then open the line for your questions before Julie closes with a wrapup.
Some of the matters we’ll discuss on this call, including our business outlook, are
forward-looking and, as such, are subject to known and unknown risks and
uncertainties including, but not limited to, those factors set forth in today’s earnings
release and discussed in our annual report on Form 10-K and quarterly reports on
Form 10-Q and other SEC filings. These risks and uncertainties could cause actual
results to differ materially from those expressed in this call.
During our call today we will reference certain non-GAAP financial measures, which
we believe provide useful information for investors. We include reconciliations of nonGAAP financial measures, where appropriate, to GAAP in our earnings release or in
the Investor Relations section of our website at Accenture.com.
As always, Accenture assumes no obligation to update the information presented on
this conference call.
Now, let me turn the call over to Julie.
Julie Sweet
Thank you, Alexia, and everyone joining us this morning. And thank you to our more
than 814,000 Reinventors around the world for your extraordinary work and
commitment to our clients.
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Before Angie takes you through the detailed numbers and our FY27 outlook, I will
start with Q4 and then step back to look at fiscal 2026 overall.
Starting with Q4
Revenue was $18.7 billion, growing 7% in local currency, above the top end of our
guided range. Growth was broad-based across markets, industries, and both types
of work. And we once again took significant market share. Revenue from work with
our top 10 ecosystem partners continued to outpace our overall growth.
We’ve had $22.2 billion of bookings in Q4 reflecting the relevance of Accenture to our
clients and demonstrated again our strong competitive position. I was particularly
pleased with our 37 clients with bookings greater than $100 million.
Our focus on being relevant where clients are spending helped us capture this strong
level of bookings, even though the overall demand environment, including
discretionary spending, did not meaningfully change.
We also delivered strong margin expansion, EPS growth and free cash flow, while
continuing to invest in our business and our people.
In Q4, we deployed $1.9 billion in acquisitions. Approximately $3 billion of capital
related to the Cyber OT acquisitions, including Dragos, shifted into September due to
regulatory timing, and we are pleased those transactions have now closed.
In Q4 we continued to use our strong balance sheet and acquisition experience as
competitive advantages to accelerate our strategy and ultimately fuel organic growth.
As a reminder, we use acquisitions to scale in high growth areas, deepen our industry
and functional capabilities and expand into new growth areas, which increasingly
include businesses with non-FTE commercial models.
In Q4, we closed Ookla, a global leader in network intelligence, competitive
benchmarking, and customer experience analytics, which is an expansion into a new
growth area with a non-FTE commercial model. Ookla also deepens our industry skills
in the core value chain of the comms and tech industries.
We also closed Whalar, a leading creator and social agency recognized for its creative
excellence and ability to deliver measurable business outcomes. Whalar is part of our
focus on expanding our functional skills within our Song business in a high growth
area.
To help accelerate our strategy to expand in the Mid-Market, we closed COMWARE,
an end-to-end technology services provider with deep SAP, CRM and manufacturing
expertise serving Japan’s mid-market. We also announced our agreement to acquire
McCoy, a trusted Dutch SAP transformation partner for mid-market companies.
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Finally, we announced an agreement to acquire Industries eXcellence Group, which
deepens our Engineering skills, as part of our Supply Chain & Engineering business.
Turning to demand in Q4
Large scale reinventions, including many driven by AI, drove strong demand in Q4.
These spanned transforming functions and building out digital cores.
Our clients also are focused on AI and believe AI will help them achieve more than
previously possible across the enterprise. But clients remain at very different stages
of readiness.
Much of our growth today comes from continuing to build their digital core, data
foundations and the enterprise AI stack they need to use AI at scale. And many are
just starting their AI journey. Nearly 100 additional clients initiated their first
advanced AI work with us this quarter, bringing the fiscal 2026 total to more than
400.
Because we are investing in our platforms and new solutions, we are able to embed
advanced AI earlier into large-scale reinventions. Our proprietary assets and
platforms, ecosystem relationships and our ability to deliver the work through
Consulting, Managed Services or a combination of both allows us to meet clients
where they are and help them move at pace.
Our Managed Services-led work also includes significant consulting and AI expertise,
as many clients use this work both to reinvent and to get greater certainty around
outcomes, including cost savings.
Against this backdrop, two things stand out.
First, our largest client relationships continue to expand as clients take on broader,
more strategic transformations.
FedEx is a great example of how our largest client relationships grow over time. We
began by moving part of its applications to the cloud.
As more deliveries shifted to homes, FedEx launched One FedEx to create a more
connected, flexible and efficient operation. Delivering on that vision requires
coordinating the technology, data and processes that keep the business running, all
while FedEx moves millions of packages every day.
Today, we're helping build the digital core behind One FedEx while supporting its
investment in its people through enterprise-wide AI fluency programs. Together, this
work is helping FedEx make supply chains smarter and embed AI more deeply into
the way work gets done.
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Our partnership has continued to deepen as FedEx has expanded our role with
additional managed services and modernization work designed to streamline
operations, enhance customer service, and support future growth.
That is how our relationships grow: each success creates the opportunity for the next.
The second stand out is how our AI demand is broadening because of both the depth
and breadth of our expertise in the various functions of an enterprise across industry,
process, operating model, data, technology and AI.
We continue to see AI being embedded in the broader transformations our clients are
undertaking.
bp, one of the world’s largest energy and convenience businesses, operates across
more than 150 markets with over 10 million customer touchpoints every day. To turn
that scale into a growth advantage, Accenture Song is helping bp build a global
marketing engine that combines data, AI, and marketing expertise—deepening
customer intelligence to move from insight to action faster.
bp’s marketing teams operated with hundreds of regional processes, making it harder
to scale campaigns consistently across markets. We replaced that complexity with a
single, scalable model and the gains compound—bp is now producing two and a half
times more content with 23% less effort. That benefit is also realized in customer
reach—for example customer engagement activity has grown three-fold in the last
12 months alone.
By intelligently optimizing across offer, channel, and customer moment, bp has been
able to put its marketing budget in the right place at the right time—helping support
measurable business results. Over the past year, active loyalty customers grew 12%,
and loyalty transactions rose 7%. This is what it looks like when marketing becomes
a true commercial driver.
We also continue to see green shoots of enterprise-wide AI transformations where
our clients have been investing in strong digital cores. PPC is one of the leading early
examples.
Over the past several years, we’ve helped PPC Group, Greece’s largest electricity
utility, strengthen its digital core and build the foundations to drive continuous
reinvention. Today, we’re helping PPC put AI at the center of its next phase of growth
as it transforms from a traditional utility into a powertech company -- using AI to
reinvent and expand into new businesses and markets. AI will be infused across the
enterprise from power generation and customer experience to renewables and
corporate functions, bringing together larger volumes of data to get work done faster.
For example, in energy management, AI will help to cut analysis time in half, helping
traders make faster pricing and hedging decisions. At the same time, AI will help
deliver more seamless digital experiences to millions of customers, increasing
customer lifetime value and driving top-line growth. PPC Group is not inserting AI
into its existing processes, it is re-inventing them. As the group expands beyond its
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traditional utility business, it is rebuilding how work gets done around clear outcomes
with people in the lead and agents on task — measuring the value of every change
and reskilling its workforce in parallel.
We are also seeing clients continue to move deeper into functions, particularly in
areas such as customer experience, supply chain and finance, as they redesign endto-end processes and ways of working around AI. In customer experience, we are
using conversational AI, including voice and chat agents, to handle live interactions,
resolve inquiries faster and provide a more personalized experience, helping
organizations drive customer satisfaction and retention.
In supply chain, we are using advanced AI to improve demand forecasting across
complex distribution networks, enabling more accurate forecasts and faster, more
automated decisions, which can optimize costs and improve margins.
And in finance, we are building AI reasoning agents that allow CFOs and finance
teams to ask questions in plain English and analyze detailed profit-and-loss data –
helping finance leaders get ahead of trends, make faster, better-informed decisions,
and free their teams to focus on the work that drives business results.
And increasingly, we are seeing AI move into the core value chain of industries.
For a leading pharmaceutical company, we’re using Faculty’s Frontier platform to
improve a critical part of developing a new medicine, clinical-trial planning. The
platform simulates different trial scenarios, helping teams decide where to run
studies, which sites to use, and how to respond when patient enrollment falls behind.
In an initial application, the platform reduced the time needed to create and analyze
trial scenarios from 10 days to 10 minutes, improved patient enrollment forecast
accuracy by 60%, and identified study designs that could shorten trial timelines by
up to three months.
In an industry where each day of delay can mean up to $1 million in lost revenue,
faster planning can help therapies reach patients sooner and improve the return on
R&D investment. It is a strong example of how we combine our technology with deep
life sciences industry expertise to turn faster, better decisions into meaningful
business value.
You can see in these examples the breadth of demand, which we expect to continue,
and the breadth and depth of our expertise—today we have covered logistics, energy,
and pharma and they span from enterprise functions like finance, to growth functions
like marketing to the core value chain like clinical trials to the digital core.
Turning to our full fiscal year,
We had another strong year—delivering profitable growth, taking significant market
share, returning record cash to shareholders, and investing at scale in our business
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to strengthen our near- and long-term growth. We did so in a very dynamic macro
environment, which we expect to continue.
For the full year, we delivered revenue of $74 billion, growing approximately 5% in
local currency and adding approximately $4.5 billion of revenue over FY25. We
delivered these results while absorbing an approximately 1 percentage point impact
from our Federal business, which sunset at the end of Q3.
We had bookings of more than $84 billion, up 5% in U.S. dollars and 3% in local
currency. This included 141 quarterly client bookings greater than $100 million, 12
more than last year. These bookings are a proxy for the effectiveness of our
reinvention strategy and position us well for future transformations as AI scales. We
also ended the year with 317 Diamond clients, our largest relationships.
We also delivered strong adjusted earnings per share growth and free cash flow, and
we returned a significant amount of cash to shareholders – 38% more than in fiscal
2025.
At the same time, we invested at scale in our business with $4.9 billion in strategic
acquisitions, $1 billion in R&D and $1 billion in learning and development as we
continue to upskill and reskill our people for the AI era. In fiscal 2026, our people
completed 46 million hours of training. And we now have nearly 110,000 AI and data
professionals, exceeding our three-year goal to double our AI and data workforce
from 40,000 to 80,000 by the end of fiscal 2026.
As we look forward, we are confident in our future. We continue to believe the
opportunities related to AI are greater than the impact of AI-related efficiencies on
our business, and we expect that to continue as AI enables enterprises to do much
more.
At the same time, AI is making both our own delivery and the technologies we
implement more efficient. Consistent with prior technology waves, we see this in two
areas: the additional productivity we achieve in delivering our services, which creates
greater value for our clients; and faster, more efficient implementations as our
ecosystem partners embed more AI capabilities into their platforms.
Our strategy is to lean into these efficiencies precisely because they create value for
our clients, while continuing to invest and rotate our capabilities to capture the larger
growth opportunities AI creates. That is why we continue to view AI as a tailwind for
Accenture.
As we look at the AI opportunity, our strong ecosystem position is one of the reasons
we are so confident.
Our top 10 ecosystem partners represented more than 60% of our revenue in fiscal
2026, and revenue from that work grew 6%, outpacing Accenture overall. For our
eight emerging AI and data partners, bookings more than tripled and revenue more
than doubled compared with fiscal 2025.
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The tech ecosystem is incredibly dynamic with near daily change related to AI.
This means our clients have more choices but they also have more decisions to make.
And they turn to us to help them make these decisions, to help them bring these
technologies together and turn them into business outcomes.
To give you a flavor of this dynamic environment, data and AI are now core to all of
our partners, both our largest partners and our emerging Data & AI partners. Our
top ecosystem partners—the hyperscalers and the SAAS players—are all introducing
new AI features and functionality at speed. The model landscape also continues to
evolve with frontier, specialized, smaller and open weight models. We are the number
one partner of the top three frontier companies and now we offer full lifecycle services
for open weight models. Over the last 12 months, the AI ecosystem has become
much more interconnected. Clients can now access frontier models directly, through
hyperscalers and increasingly through the SaaS applications they already use. At the
same time, SaaS providers are rapidly embedding AI and agentic capabilities into
their applications and workflows. Additionally, private and sovereign AI are
increasingly important to our clients, and we are at the heart of creating these
solutions.
This is why our strong network of ecosystem partnerships is so important to our
growth. Reflecting how the landscape has evolved over the past year, we will now
report our top 10 ecosystem partners and emerging AI and data partners together
as one group. We have also added Dell, an important partner in private AI. Beginning
in FY27, we will provide this update annually.
Over to you, Angie.
Angie Park
Thank you, Julie, and thanks to all of you for taking the time to join us on today's
call.
Our performance reflects the strength of our fundamentals. We remain focused on
delivering results that create value for our clients, our people, and our shareholders,
while continuing to invest for market leadership. Revenue, operating margin, EPS,
and free cash flow were all very strong — and for the full year, we achieved or
exceeded all aspects of our original guidance while returning a record level of cash
to shareholders.
Let me turn to some of the details of the quarter.
New Bookings were $22.2 billion for the quarter, a 4% increase in U.S. dollars and
5% in local currency, with an overall book-to-bill of 1.2.
Consulting bookings were $9.4 billion, with a book-to-bill of 1.0.
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Managed Services bookings were a record $12.8 billion, after our previous record in
Q4 last year, with a book-to-bill of 1.4. Managed Services bookings can be lumpy,
which is why we focus on the trailing four-quarter book-to-bill, which was 1.2.
Fixed price work, which includes outcome based, is now over 65% of bookings and
continues to grow.
Turning now to revenues...
Revenues for the quarter were $18.7 billion, a 6% increase in U.S. dollars and 7% in
local currency.
Consulting revenues for the quarter were $9.3 billion --- up 6% in U.S. dollars and
7% in local currency.
Managed Services revenues were $9.4 billion --- up 7% in both U.S. dollars and in
local currency, driven by high-single-digit growth in Technology Managed Services,
which includes Application Managed Services and Infrastructure Managed Services,
as well as high-single-digit growth in Operations.
Turning to our geographic markets…
In the Americas, revenues grew 7% in local currency. Growth was led by High Tech,
Software & Platforms, Utilities, and Banking & Capital Markets. Revenue growth was
driven by the United States.
In EMEA, we delivered 7% growth in local currency, led by growth in Public Service,
Banking & Capital Markets and Software & Platforms. Revenue growth was driven by
the United Kingdom and Italy.
In Asia Pacific, revenue grew 7% in local currency driven by growth in Public Service,
Insurance, and Communications & Media. Revenue growth was driven by Japan,
Australia and Singapore.
Moving down the income statement...
Gross Margin for the quarter was 32.0%, compared to 31.9% for the fourth quarter
last year.
Sales and Marketing expense for the quarter was 9.7%, compared with 10.2% for
the fourth quarter last year.
General and Administrative expense was 7.0%, compared to 6.6% for the same
quarter last year.
Before I continue, I want to note that results in Q4 last year include costs associated
with business optimization actions, which impacted operating margin, tax-rate and
EPS. The following comparisons exclude these impacts and reflect adjusted results.
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Operating Income was $2.9 billion in the fourth quarter, reflecting a 15.3% operating
margin, a 20 basis point increase from adjusted operating margin in Q4 last year.
Our Effective Tax Rate for the quarter was 27.3%, compared with an adjusted
effective tax rate of 27.9% for the fourth quarter last year.
Diluted Earnings per Share grew 9% to $3.29, compared with adjusted diluted EPS
of $3.03 in the fourth quarter last year.
Days Services Outstanding were 50 days, compared to 48 days last quarter and 47
days in the fourth quarter of last year.
Free Cash Flow for the quarter was $2.8 billion, resulting from cash generated by
operating activities of $3.1 billion, net of property and equipment additions of $250
million.
Our cash balance at August 31st was $12.8 billion, reflecting our $5 billion debt
offering in Q4, compared with $11.5 billion at August 31st last year.
With regards to our ongoing objective to return cash to shareholders...
In the fourth quarter, we repurchased 17.6 million shares for $2.3 billion, at an
average price of $131.89 per share.
Also, in August, we paid a quarterly cash dividend of $1.63 per share, for a total of
almost $1 billion. This represented a 10% increase over last year.
Now I'd like to take a moment to summarize the year.
We delivered bookings of $84.5 billion with a record 141 quarterly client bookings
over $100 million and a book-to-bill of 1.1. These results position us well for nearterm growth, and the large deals, in particular, for long-term growth— with work that
layers in over multiple years and positions us to help our clients with the next wave
of reinventions.
Full year revenue was $74.2 billion, with growth of 5% in local currency, reflecting
approximately 3% organic growth. We delivered these results while absorbing an
approximately 1 percentage point impact from our Federal business.
Looking first at type of work:
Consulting revenues were $36.9 billion, up 5% in U.S. dollars and 3% in local
currency.
Managed services revenues were $37.3 billion, up 8% in U.S. dollars and 6% in local
currency, driven by mid-single-digit growth in Technology Managed Services and
high-single-digit growth in Operations.
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Before I continue down the income statement, as a reminder, the following
comparisons exclude the impacts of business optimization actions I noted earlier and
reflect adjusted results.
Adjusted operating margin of 15.8% was a 20 basis point expansion over our
adjusted FY25 results. Importantly, we delivered this expansion while significantly
investing at scale across acquisitions, learning and development, and R&D.
Adjusted earnings per share were $13.97 reflecting 8% growth over adjusted FY25
EPS.
Free cash flow of $11.6 billion was up 7% year-over-year, reflecting a very strong
free cash flow to net income ratio of 1.4.
And with regards to our ongoing objective to return cash to shareholders — we
returned a record $11.5 billion in fiscal '26, a 38% increase over the prior year,
including the $2 billion of additional share repurchases we executed in the fourth
quarter. At the same time, we deployed $4.9 billion of capital across 17 acquisitions.
Now let me turn to our business outlook...
For the first quarter of fiscal '27, we expect Revenues to be in the range of $18.95 to
$19.60 billion. This assumes the impact of FX will be about negative 1% compared
to the first quarter of fiscal 26 and reflects an estimated 2% to 6% growth in local
currency.
Moving to full fiscal year 27...
Based upon how the rates have been trending over the last few weeks, we assume
the impact of FX on our results in U.S. dollars will be about flat compared to fiscal
26.
For the full fiscal 27, we expect our revenue to be in the range of 3% to 6% growth
in local currency over fiscal '26.
This year, we expect an inorganic contribution of 2% to 2.5%.
For operating margin, we expect fiscal year 27 to be 15.9% to 16.1%, a 10 to 30
basis point expansion over adjusted fiscal '26 results. We do expect to see variability
in the quarters on our way to 10 to 30 basis points of expansion for the year.
We expect our annual effective tax rate to be in the range of 24.5% to 26.5%. This
compares to an adjusted effective tax rate of 24.9% in fiscal 26.
We expect our full-year diluted earnings per share for fiscal '27 to be in the range of
$14.39 to $14.81, or 3% to 6% growth over adjusted fiscal '26 results.
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For the full fiscal '27, we expect operating cash flow to be in the range of $11.9 to
$12.7 billion, property and equipment additions to be approximately $900 million,
and free cash flow to be in the range of $11.0 to $11.8 billion. Our free cash flow
guidance reflects a very strong free cash flow to net income ratio of 1.2 to 1.3.
With respect to capital allocation, we will use our strong free cash flow to both invest
in the business for the near and long term and return significant cash to shareholders.
We will invest both organically and inorganically. Our organic investments include
R&D, learning and talent development. With respect to our inorganic investments, as
Julie mentioned, we just closed in September the Cyber OT acquisitions which was
about $3 billion of capital that shifted from Q4 of FY26 into Q1 of FY27 due to
regulatory timing.
Looking ahead, we currently expect to deploy another approximately $5 billion in
acquisitions in fiscal ‘27, based on the opportunities we see today to accelerate our
growth strategy.
We're planning for this level of investment because we currently see a number of
opportunities that will position us for higher organic growth over the long term. And
if you look at our history, when we've seen opportunities like this, we've acted on
them — and that discipline has served us well. The final amount will depend on the
right opportunities and timing.
On shareholder returns, we expect to return at least $9.5 billion— representing
approximately 75% of operating cash flow — through a combination of dividends,
growing 5% per share, and $5.5 billion in share repurchases which exceed issuances.
Given this year’s commitment and the elevated level of repurchases we executed last
year, we expect to reduce our weighted average share count by approximately 3%
in FY27.
Our Board of Directors declared a quarterly cash dividend of $1.71 per share to be
paid on November 13th. We now have approximately $7 billion of share repurchase
authority remaining.
With that, let's open it up so that we can take your questions.
Alexia
Alexia Quadrani
Thanks, Angie.
We ask that each participant keep to one question and a follow-up to allow as many
participants as possible.
Operator, you may now provide instructions to those on the line.
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QUESTIONS AND ANSWERS
Tien-Tsin Huang, JPMorgan
Thank you. Hi, Julie, Angie, and Alexia. Really strong results. I want to get a little bit
more detail on maybe what drove the upside in the quarter and any surprises across
the three months as you saw the quarter play out, and how does that result inform
the outlook here in fiscal '27? I heard that the demand environment was steady. So
just curious how you're thinking about the quarter, and how it landed, and how it
drives the outlook?
Julie Sweet
Great. Thanks, Tien-tsin. Yeah look, we had a great quarter, and it really
demonstrates the growth strategy that we've been executing and the fundamentals
of our business. And so when you think about 7% growth in every market and
consulting type of work, managed services and positive growth in every industry, the
big growth drivers for the quarter were our large-scale reinventions, the ecosystem
and data and AI because it's now embedded across like all of our work, and you saw
that with how the ecosystem for the year was greater than our average and where
with the emerging data and AI players, we doubled our revenue and tripled our
bookings.
Now, as you look at the quarter, the Middle East, the direct impact of the Middle East
continued to be a headwind and in fact, worsened in Q4, but we did see the indirect
impacts on discretionary spend for product and resources stabilize. And when you
think about the over delivery above the 5% at the top of our guided range, it was a
number of factors. So we saw an uptick in small deals. We were able to mobilize
faster for some of the new contracts. Our acquisitions, some of our acquisitions and
our federal business overdelivered, and we allowed our people to carry over PTO,
which meant we had people for the demand.
So we're really very pleased that this quarter really demonstrates the strong
fundamentals in our business.
Angie Park
Tien-Tsin, I would just add no one factor was material in the outperformance.
Tien-Tsin Huang, JPMorgan
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Okay. Good. No, it's nice to see it's broad-based. Just my quick follow-up then, just
I heard the $5 billion that you plan to deploy on acquisitions in '27, but you also
bought a lot of stock in the fourth quarter. I heard the deferral by the month on some
of the OT deals.
But just curious, Julie, here your appetite for doing acquisitions in '27, do you have
good line of sight here on the spend and the areas of focus? Is this more opportunistic
or again, do you have good line-of-sight into it? Thank you.
Julie Sweet
Yeah. Thanks. We do have a good line-of-sight. And just as a reminder, right, we
generate very strong free cash flow, and we use that to invest in our business and
return a significant amount of cash to shareholders. We just did this last year, right.
We're going to do it again. And it's part of our growth strategy, when we see
significant opportunities in the market through acquisitions to either grow in really
high-growth areas like data and AI and to expand into new areas like we've done
with data centers, we've done with data and OT security, we go after them because
that's how you position for long-term growth.
And we have a good line-of-sight to good acquisitions, which is why we plan $5 billion
additional investment. And of course, at the end of the day, it will depend on the
opportunities come in as we expect and the timing. But we are positioning for longterm growth when we invest in the business.
Tien-Tsin Huang, JPMorgan
All right. Well done. See you at Investor Day, right, in a couple of weeks.
Julie Sweet
Yeah. Thanks.
Darrin Peller, Wolfe Research
Hey guys, thanks. Nice results, and thanks for the clarification on the quarter itself.
Maybe just go a little further into the guide now just because there -- it does imply
an organic deceleration. So maybe just help us understand what you saw this quarter
that you want to build in a little more conservatism around in the year ahead. If you
could also just touch on the variability in the guide, what factors would lead to the
low end versus the midpoint or the high end, that'd be great.
Angie Park
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Hey, Darrin. Nice to talk to you. Let me just start with, I think that relative to whether
it's Q1, I think it's important to have the framing of how we're seeing FY27 play out.
And look, as Julie mentioned, our fundamentals are really strong when you look at it
across our bookings, our revenue, our profit, our free cash flow. But let me tell you
what we see for '27. So we just posted $85 billion in bookings, and that included 141
clients with quarterly bookings over $100 million.
We see backlog. We see the big deals from those large deals layering in. Our pipeline
is solid, and we see continued demand for those large deals. And then as it relates
to the macro overall, we expect that dynamic to continue. But with respect to
discretionary spend at the top end of the range, we have allowed for a stable to
slightly improving discretionary spend environment, while at the bottom, we allow
for deterioration. And so what I just covered with you for FY27, same holds true for
Q1.
Darrin Peller, Wolfe Research
Okay. All right. That's really helpful. Thanks, guys. Maybe just touch for a moment
on pricing in the competitive landscape today. Are you seeing any competitors price
more aggressively to win contracts, especially larger deals in the context of some of
the changes happening around obviously becoming more agentic and just in general
terms?
Julie Sweet
Yeah, Darrin, look, we continue to operate in a highly competitive environment. And
when you think about pricing in '26, it was overall stable. And at the same time, in
Q4, we saw lower pricing in many areas of our business. And so, as we look to FY27,
our guidance, including our 10 basis point to 30 basis point margin expansion
assumes that we're going to have continued intense competition and sort of our
current expectations are baked in.
Darrin Peller, Wolfe Research
Got it. Thanks guys.
Bryan Keane, Citi
Hey guys, congrats on these definitely solid results here. I guess one thing I was
thinking about, Julie, is just a delivery model. We're kind of pushing for this non-FTE
kind of commercial model. And just trying to reconcile that with the growth in
headcount that was up 5%. To be honest with you, I thought with agentic we'd be
probably decreasing headcount. So just trying to reconcile those two factors going
forward.
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Julie Sweet
Sure. So a couple of things, right, we're experiencing a lot of demand in new areas,
right? So we're both upskilling and hiring in data and AI. And at the same time -- and
you saw that we increased revenue per person this year. So you are seeing an
increase in revenue per person, which is what you would expect in part due to AI,
but we're also in growth mode.
So when we look at next year, we expect to hire in every market, but it will be below
what we've been hiring this year. But very importantly, we still expect to hire more
entry-level, because we are very focused on really changing sort of what our entrylevel workers do, what our reinventors do and -- and so that we expect to also
continue. So, it came in this year as expected, pleased with higher revenue per
person. And next year -- we do expect to hire, but it will be at a lower rate in part
due to AI.
Bryan Keane, Citi
Great. That's helpful. And then just as a follow-up, just thinking about the Managed
Services bookings in particular, that was a source of softness in the third quarter. It
sounded like a couple of deals in particular were pushed, and then it was a source of
strength this quarter. So just wondering timing did any of those deals come actually
into the fourth quarter or just trying to figure out how to model out the Managed
Service bookings since it's -- I know you guys say it's lumpy, but it's tough to get a
handle on where it's going. Thanks.
Julie Sweet
Sure, Bryan, and you went to the right place, right? Our Managed Services, remember,
we have more -- our strategy are these large-scale deals, and those are lumpy. And
so that's what we explained in Q3, and you saw in Q4, they went up. They went up
in Q4, not because of the deals that got pushed, which will come through we expect
sometime in FY27, but because of like the deals that we were seeing come through
in Q4 came through. And so that is just the nature of our business as we continue to
have large-scale transformations drive our business. It's always been lumpy. You've
covered us for a long time. It's going to continue to be lumpy, which is why we don't
guide to bookings. We really focus on revenue. And so focusing on the 3% to 6% and
understanding the fundamentals of our business is how we drive our business.
Angie Park
Yeah. And I would just add, Darrin, as you think about the 3% to 6% for Consulting
and Managed Services, they'll both be in the range, the overall range of the guide
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that we gave. And when you look at it by market, by industry, by type of work, we
do see broad-based and balanced growth in '27.
Bryan Keane, Citi
Great. Thanks so much.
Jason Kupferberg, Wells Fargo
Good morning, guys. I just wanted to come back on the point you were making
around the Middle East headwind. I think you said it worsened a little bit on the direct
side, but it was in line on the indirect side. So I wanted to get a sense of what is
assumed in the F27 guidance with respect to the Middle East, because presumably
you will start to lap that during the third quarter.
Angie Park
Yeah. Hi, there, good morning. So the Middle East, let me just remind you, it's about
$1 billion and--it's roughly about $1 billion on an annualized basis. Julie talked about
what we experienced in Q4. We do expect that to continue, and we baked that in.
Overall, the top-end of the range doesn't assume any growth, and the bottom of the
range assumes -- allows for deterioration.
Jason Kupferberg, Wells Fargo
Okay. Understood. Thank you on that. And then I wanted to come back to the point
you were making in terms of one of the sources of upside in Q4 itself. You talked
about faster-than-expected mobilization. Just looking at utilization rates, it looked
like they were steady quarter-over-quarter and year-over-year. So I was just
wondering if you could elaborate a little bit on those mobilization efforts that were a
contributor to the strength there in Q4? Thanks.
Julie Sweet
Yeah, mobilization just means that we get the new contracts started sooner. So it
doesn't affect the utilization. It's actually just having the people and getting them
started on new contracts faster. So it's not about having the same people work harder.
Keith Bachman, BMO Capital Markets
Many thanks. I wanted to ask two questions, if I could. Julie, could you comment on
the competitive environment with -- excuse me, companies like Palantir and their
FDE model, but they're not the only ones. There's others trying to emulate that model,
and even the software companies are trying to deploy more FDE engineers. And I
just wanted to hear your comments on how that may be influencing the competitive
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dynamics, it seems like Accenture and others are sort of with Palantir, but how should
we think about the competitive -- excuse me, and then I have a follow-up.
Alexia Quadrani
I'm sorry, can you repeat that? Because you kind of came in and out.
Keith Bachman, BMO Capital Markets
Yes, I will. Thank you, Julie, as you think about the competitive environment, I just
wanted to see if you could comment on Palantir in the role of FDEs and how that's
influencing the market. It's not just Palantir, also the software companies are
deploying more forward deployed engineers. And how is that influencing the
competitive dynamics with Accenture and others?
Julie Sweet
Yeah. It's a great opportunity. As you know, we have a business group with Palantir,
and the FDE model is a growth opportunity for us because we can scale FDEs, and
we're doing that with Palantir and with many of our other partners and we've made
those announcements publicly. And keep in mind that FDEs are used a lot with the
sort of new pioneering things and then it becomes something -- it's a repeatable
offering. And so what Accenture can do with all of these partners, right, is we can
help them have more FDEs because we're training and delivering more FDEs as part
of our partnerships.
And then as we create those new solutions, we have then the scale to go repeat them
and take them to multiple clients. And this is why you see so many of our partners...
it's why we are the number-one partner for these emerging AI and data and our top
ecosystem because we have both delivery models.
Keith Bachman, BMO Capital Markets
Okay. Okay, perfect. And my follow-up relates to renewals. And I wanted to hear if
you could speak to the economics, the renewals, and how that's changed or any
changes that might be occurring? And what I'm really trying to understand is with AI,
there has been some deflationary forces. And when you think about the guidance
associated with FY27, how are you thinking about the impact of AI on sort of like-forlike renewals and the amount of deflation that you're baking into those due to AI.
Angie Park
Hi, let me start, Keith. I think that as you step back and you think about the
productivity, that's always been a part of what we do. That's what we provide to
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clients. That's why they come to us. And so as we look at the impact overall, it's
really been steady, right?
Keith Bachman, BMO Capital Markets
Okay.
Angie Park
So the pace, duration, all of those things remain steady. But what's important for us
is we're there with our clients. And while we are helping them, we're also expanding
our work with them.
Julie Sweet
Yeah. So we are definitely giving more productivity due to AI. And like overall though,
the impact has been steady. So -- and we're offsetting as we have in the past with
new kinds of work, more scope, et cetera. So absolutely giving more AI efficiencies
and more than offsetting that as a whole.
Keith Bachman, BMO Capital Markets
Okay. So the FY27 assumes sort of steady efficiency gains. Okay, perfect. Thank you.
Angie Park
Yes.
Jim Schneider, Goldman Sachs
Good morning. Thanks for taking my question. I was wondering if you could maybe
talk a little bit about some of the AI model safety work you've disclosed, in particular,
your partnership with Anthropic. If you could scope anything about that in terms of
size, magnitude, duration and whether in light of the recent White House activities
around AI safety, whether you've seen inbound inquiries from any other frontier labs
or other potential customers around this kind of work.
Julie Sweet
Thanks for the question. Well, first of all our acquisition of Faculty earlier this year
was driven in part because they have deep safety experience already. And so -- and
that was us anticipating both the growth of safety as part of serving the frontier labs,
but also even bigger, right? Safety is a big component of what all of the enterprises
have to do.
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And so when you think about our growth drivers today in AI and data, a lot of that
growth is us building out that enterprise AI technology platform and embedding safety.
So safety is a big part of why companies turn to us both on the enterprise side.
And as you saw, Anthropic selected us for our AI expertise, our security expertise,
our AI safety expertise. And that relationship is non-exclusive. And in fact, it's
important that we continue to actually work with multiple labs, which is what our
expectation is. And of course, we're not going to comment specifically on any
particular contract, but we are investing $1 billion over the next five years to build
out that safety business, including a safety lab and the team.
Jim Schneider, Goldman Sachs
Thank you. And then as a follow-up. If you think about -- and I realize you don't
guide for, if you think about your gross margin profile, you turned in some gross
margin expansion for the full fiscal year '26, which is the first time I think in a couple
of years. As you think about the 10 bps to 30 bps of expansion for fiscal '27, how
much of a component of that is gross margins? Can you expand gross margins? And
can you maybe talk about some of the levers to get there, whether that be fixedprice contracts, pricing utilization or anything else that would kind of drive the gross
margin side of the equation? Thank you.
Angie Park
Hey, Jim, good morning. And as it relates to gross margins, so within gross margins,
we were really pleased with the 10 basis points expansion for the quarter and for the
year, which were certainly a part of our overall expansion of 20 basis points in op
margin for the year as well. And when you think about gross margin, we're always
focused on the different levers being pricing, contract profitability, efficiencies and
how we deliver our services. But importantly, our investments are predominantly
embedded in gross margin. So if you think about our acquisitions that we did this
year, $4.9 billion. If you think about our talent and our learning that we do, our R&D,
all of that, the majority of that hits gross margin.
So what you don't see is that our contract profitability, which expanded this year,
which we were really pleased with, absorbs the massive investments that we make
year in and year out. And so the best way to look at us is the guidance that we give
for op margin, which is 10 basis points to 30 basis points for the year.
Jim Schneider, Goldman Sachs
Thank you.
Bryan Bergin, TD Cowen
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Hi, good morning. Thank you. I wanted to ask about kind of, broader enterprise IT
and hoping you can talk about what you're seeing in overall IT budgets and what
your guide is implying about clients' 2027 technology spend. And specifically, I'm
curious what you're seeing in how AI costs and all the considerations around
tokenomics are unfolding. Are clients getting a better handle whereby services spend
can kind of improve or not necessarily see kind of budget reprioritization as you move
forward?
Julie Sweet
Thanks, Bryan. So we're assuming right now kind of more of the same. So in terms
of overall budgets and obviously, the budget cycles for most of our clients who are
calendar year end is only starting now. So we'll kind of know more in January and
February. But we're assuming right now kind of more of the same. And you are seeing
token costs go down. You have all probably been tracking even just in the last few
weeks, there's been new models, that a big part of them, the new models has been
the lower token costs. And of course, we're helping a lot of our clients work on their
tokenomics.
And what we've seen so far is that even with the increase in spending on AI, which
is kind of as a net new category, we obviously just posted 5% growth. So the way
we think about the dynamic is the more that tokens go down over the next couple of
years, the more it's going to enable companies to use AI in more places and at-scale.
And to use AI, they need to change their processes, reinvent their work, build out
that AI stack in order to really do it. And all of that is what clients are turning to us.
And so the more change there is, the more they turn to us. So we see that dynamic
as the token cost going down, and that's going to help generate longer-term demand.
Bryan Bergin, TD Cowen
Okay, very good. And then my follow-up is on the federal business. So can you just
comment on how the government demand -- US government demand evolved
through the September fiscal year-end, and aside from lapping the headwind that
you faced last year, the partial headwind, can you just comment are you expecting a
recovery of growth and how it may perform relative to commercial?
Julie Sweet
Yeah. So, as I mentioned, one of the many factors that helped us overdeliver in Q4
was over delivery by our federal business. No individual factor was material, but that
was one of the factors. As we look at '27, we expect that federal will be a significant
contributor. Too early to talk about sort of exactly whether it's above or at the same
commercial, but very, very -- we consider it to be very possible -- positive. And
you've seen some of our big wins that were just announced like the data platform at
the Department of War. So we're very relevant to the agenda of the federal
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government right now and super pleased with how those things -- the federal is
shaping up.
Alexia Quadrani
Operator, we have time for one more question and then Julie will wrap-up the call.
David Koning, Baird
Yeah. Hey guys, thank you. And when I looked at Consulting versus Managed
Services growth, revenue growth, I think this is the first quarter in about 18 quarters
or so that Consulting grew as fast as Managed Services. And you also said you're
guiding to 3% to 6% for both segments, which is encouraging for Consulting. I guess
I'm wondering, is there anything about the business where you either have more
insight into the year now or maybe more recurring revenue that's kind of allowing it
to grow as fast as Managed Services?
Julie Sweet
One of the things that we're seeing is, David, is that in our Managed Services business,
our clients are really using Managed Services to transform as well as get certainty
around business outcomes. And so we're seeing a lot of consulting even in our
Managed Services deals in addition to the big kind of reinventions, whether it's like
moving to the cloud or doing an ERP or transforming functions. And that's why it all
comes from our strategy that we want to help our clients really transform the way
they work.
So you need operating model, you need change management, you need process, and
that is what makes us, of course, so unique is that we deliver that both in a Consulting
projects as well as in Managed Services. And so that's where we're seeing kind of
that strength is -- it's really across our business now.
David Koning, Baird
Got you. Thanks. And just as a follow-up, acquisition spend relative to revenue
contribution is a little higher. So the cost of acquisitions seem a little higher. Is that
related to revenue -- like faster revenue growth over the next few years from the
acquisitions themselves? So we might not see it in this year in terms of the 2%, 2.5%
contribution. But are the underlying acquisition that you're making growing faster
than maybe some of the acquisitions you've made in the past?
Julie Sweet
The answer is, yes. And so our spend -- our acquisition spend is putting us into new
areas like data centers, our data center acquisition DLB is growing very high single
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digits, right? And so I'm sorry, very high double digits. Angie is like double-digit, what
are you talking about? So, and remember, like what we always are thinking about,
right, is how do we scale in the areas that are growing now that if we scale
inorganically, it's going to drive more organic growth because we can do it faster, but
we also use them to expand into these areas that start small and then grow.
So think about what we did with Song, what we've done with supply chain and
engineering, what we've done with cloud over time. And so those acquisitions really
speak to the long-term growth, and they're all intended to fuel organic growth. So
you're not going to see them as big a contribution maybe in the first couple of years,
but as we scale, it sets us up for that long-term growth.
David Koning, Baird
Great. Thank you.
Julie Sweet
Thank you, David.
So in closing, I want to thank our shareholders for your continued trust and support
and all of our reinventors around the world for everything you're doing every day for
our clients, our partners and our communities. We will share more about our growth
strategy and the opportunities ahead, and also provide time to spend with our senior
executives at our upcoming Investor Day. So I hope that we can see you in New York
on October 14th, and thank you for joining us today.
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