Extra Space Storage Inc. (EXR) Q2 2025 Earnings Call Transcript

Good afternoon, ladies and gentlemen, and welcome to the Extra Space Storage, Inc. Q2 2025 Earnings Conference Call. At this time, all lines are in a listen-only mode. Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star 0 for the operator. This call has been recorded on Thursday, July 31, 2025. I would now like to turn the conference over to Jared Conley, Vice President of Investor Relations. Please go ahead.

Thank you, Joelle. Welcome to Extra Space Storage's second quarter 2025 earnings call. In addition to our press release, we have furnished unaudited supplemental financial information on our website. Please remember that management's prepared remarks and answers to your questions may contain forward-looking statements as defined in the Private Securities Litigation Reform Act. Actual results could differ materially from those stated or implied by our forward-looking statements due to risks and uncertainties associated with the company's businesses. These forward-looking statements are qualified by the cautionary statements contained in the company's latest filings with the SEC, which we encourage our listeners to review. Forward-looking statements represent management's estimates as of today, July 31, 2025. The company assumes no obligation to revise or update any forward-looking statements because of the changing market conditions or other circumstances after the date of this conference call. I would now like to turn the call over to Joe Margolis, Chief Executive Officer.

Thank you for joining us today. We had a solid second quarter. Our operational momentum continued with same-store occupancy reaching 94.6%, up 60 basis points year over year and 120 basis points sequentially from the first quarter. We were also able to achieve positive year over year rate growth to new customers for the first time since March 2022. We are encouraged by these positive rate trends, even though the progress is developing more gradually than we initially expected, resulting in flat same-store revenue growth in the quarter. While incoming customer price sensitivity is still apparent, rate growth is now positive and we are trending in the right direction. As we look forward, our measured progress, elevated occupancy, and the easing of new supply pressure positions us well to capitalize on improving market fundamentals as our team continues to execute efficiently across all operational areas. During the second quarter, we executed on strategic opportunities across our diversified platform. We completed only one acquisition for $12 million, demonstrating our commitment to prudent and disciplined capital allocation in a high-priced market. We also bought out two joint venture partners' interests in 27 properties for $326 million at attractive valuations, driven by our partners' liquidity needs and favorable partnership terms. Our bridge loan program continued gaining market traction, generating $158 million in new originations. Simultaneously, our third-party management program added 93 stores with net growth of 74 properties, expanding our managed portfolio to 1,749 stores, providing more scale and efficiency to our sector-leading platform. Our multi-channel approach combining opportunistic acquisitions and capital light activities demonstrates our ability to create value and grow accretively regardless of market conditions, positioning us to capitalize on opportunities as they emerge. The self-storage sector continues to demonstrate its resilience and our business model remains strong. Our portfolio's geographic diversification continues to serve us well, with growth markets helping to offset softer conditions in regions impacted by new supply or state of emergency restrictions. This balanced market exposure provides protection against localized economic fluctuations. Operationally, our key metrics remain solid. Our same-store occupancy of 94.6% reflects the effectiveness of our customer acquisition systems. New customer rates are showing encouraging trends, though these improvements will take time to fully materialize in our revenue growth. Move-out activity and delinquency rates continue to track at normal levels, demonstrating the stability of our customer base during this period of economic uncertainty. Based on these trends and our first half performance, we are maintaining the midpoint of our full-year core FFO guidance of $8.15 per share. While near-term revenue growth remains muted, our revenue management system, operational discipline, and investment strategy position us well to navigate current conditions and capitalize on emerging opportunities. We remain focused on balancing pricing and occupancy to maximize revenue while pursuing strategic growth that enhances long-term shareholder value. I will now turn the time over to our Chief Financial Officer. For the last 34 earnings calls, I've turned this over to Scott Stubb, who has always provided balanced, accurate, transparent, and helpful commentary. Scott has been a great asset to extra space storage and instrumental in reshaping our balance sheet, and most importantly, a great partner to me, and I appreciate all of Scott's contributions. Our new CFO, Jeff Norman, is joining us for the first time as our newly promoted CFO. Jeff has been with the company for 13 years and most recently was serving as a senior vice president responsible for our capital markets, treasury, and risk management teams. I look forward to having him as a part of our executive team and his continued contributions leading our accounting and financing functions.

Thanks, Joe, and hello, everyone our performance through the first half of the year is in line with our full year estimates second quarter same store revenue came in modestly below our internal expectations due to new customer rate growth improving more gradually from q1 to q2 than in the previous three quarters however our flat same store revenue was augmented by stronger than expected of tenant insurance income and management fee income. Interest income and interest expense were both greater due to a higher than forecasted SOFR curve. So as Joe mentioned, while the progress in new customer rates is a little slower than expected, our operating model continues to generate stable cash flows and maintain consistent performance metrics and our ancillary income streams are making meaningful contributions to FFO. Turning to expenses, we experienced higher-than-normal year-over-year increases. Same-store expenses increased by 8.6%, driven by outsized increases in property taxes, specifically in the legacy life storage properties located in California, Georgia, Illinois, and Texas. Although higher-than-normal, property taxes were generally in line with internal estimates through the first two quarters and our full year outlook anticipates total expense growth including property tax growth to normalize the back half of the year. Our balance sheet continues to demonstrate strength and flexibility with 89 percent of our debt maintained at fixed rates after including the hedging impact of our variable rate receivables. We've maintained our weighted average interest rate at 4.4 percent with an average maturity of 4.3 years our measured approach to leverage complemented by our well-structured debt maturities and diverse funding sources provides us with the stability to pursue strategic opportunities while effectively managing our position in the current interest rate environment given our inline performance in the first half of the year and gradually improving fundamentals we are tightening our full-year core FFO and same-store guidance ranges and maintaining our existing midpoints. This results in core FFO guidance of $8.05 to $8.25 per share. For our same-store portfolio, we anticipate revenue growth between negative half a percent and positive 1% for the full year. Our same-store guidance includes potential acceleration in the second half particularly in the fourth quarter as improving new customer rates begin to take effect operating expenses are projected to grow between four and five percent which as i mentioned implies expense growth moderation in the back half of the year especially with property taxes we've updated our interest income and expense projections to account for the current interest rate environment and recent debt activities our diversified portfolio sophisticated operating platform and strong balance sheet continue to provide a solid foundation as we execute on our strategy through current market conditions maintaining our focus on long-term value creation

with that operator let's open it up for questions thank you ladies and gentlemen we will now begin the question and answer session should you have a question please press star followed by the one on your touchstone phone you will hear a prompt that your hand has been raised should you wish to To decline from the polling process, please press star followed by the two. If you are using a speakerphone, please lift the handset before pressing any keys. One moment, please, for your first question. Your first question comes from Michael Goldsmith with UBS. Your line is now open.

Good morning, thanks for taking my question.

Can you provide an update on how street rates and occupancy have trended into July and how that compares to June and the second quarter?

Sure, Michael. From an occupancy perspective, sequentially, occupancy remained flat. So, it continued in July at 94.6%, which year over year is a positive delta of about 50 basis points. New customer rate improved on a year over year basis. It was up a little more than 2%. So, seeing positive trends there. And our move in, move out gap also compressed with those rates ticking up. So positive indicators on all fronts in July.

Thanks for that. And then just to build on that, right, like street rates have now turned positive. You know, in the commentary before you talked about trends accelerating through the year and feeling that in particular in the fourth quarter, is that just a function of, you know, it takes a little bit of, you know, there's only a few percentage points of customers that turn over every quarter. And so it just takes a little bit of time to start to feel that benefit of the street rate, the positive street rate growth. Or is there something else that makes kind of the fourth quarter when you start to really feel the benefit and start to feel things in fact? Thanks.

You're exactly right, Michael. That's spot on. All other things equal is we're seeing those positive new customer rates begin to roll through. It just takes time for the snowball to build as you keep adding more and more sequential quarters of positive rate growth. It begins to flow through to revenue. So it does take time, but it starts to compound and improve as you get into the fourth quarter.

Thank you very much. Good luck in the back half.

Thanks, Michael. your next question comes from salu meta with green street advisors your line is now open hi guys good morning and thanks for taking my question uh so just looking at the net rental rate growth you know seeing a i believe like close to a percent decrease in overall rental rate but with moving rates roughly flat to positive you know would i be correct in asserting that net decrease to ECRIs? Or could this perhaps be attributed from the rent restrictions in LA? Any caller here would be super helpful.

Yeah, you are seeing a minor headwind in LA, but I think more than ECRI, it's just a function of move-outs. You still have a roll down net roll down with move-outs, which drags on your overall in-place rent per square foot. So I would that's a more significant driver than any change from an ECRI perspective. Really, that's been pretty constant on a year-over-year basis.

Thank you.

You bet. Thank you.

Your next question comes from Samir Canal with Bank of America Securities. Your line is now open.

Yes. Good afternoon, everybody. I guess, Joe or Jeff, you sounded, you know, in the opening comments, you talked about the progress is being made, but you also said it's sort of gradual and maybe, you know, I don't want to use the word softness, but it feels like maybe it's a bit lighter than you expected. Maybe, Josh, just talk or expand around that, I guess. What do you think is sort of driving that gradual sort of movement here?

Well, this is Joe. I think there's several things. You know, one is mentioned at the previous question. We turn five or six percent of our customers a month. So it takes time for improvement in rate to, you know, build up in the rent roll and show it. You know, we also have a roll down and that, you know, again, takes time to work against that. But this isn't a month-to-month business, right? This is a long-term business. The trends we're seeing are positive. To be positive in customer rate for the first time since March 2022 is a meaningful inflection point. And we rode down the hill and we're looking forward to riding up the hill now.

Okay, got it. And I guess just some comments if you can make on LSI the impact that that portfolio is having on same store? Is it in line with your expectation? Has it been below your expectation sort of year to date? Because I know that portfolio also had exposure to Florida, right? And maybe that's taken a bit longer to come back to normalization. Maybe talk around kind of the LSI portfolio and the impact it's having. Thanks.

No, so the LSI portfolio is performing as expected. Rates are improving faster than the extra space rates, but that's what we expected. We believe the additions to the same store pool, which is, you know, over 95% LSI, will add 60 basis points to the same store performance this year. So on track in all respects.

And Samir, I would just add, not specific to LSI, but your Your comment about the Sunbelt in general, I think is correct that those have been the markets that have been disproportionately impacted by new supply. They're also a little bit of victims of tough comps after multiple years of really strong NOI growth, and now they're taking a little bit of a breather, and those are some of our tougher markets. But long term, we're very bullish on the Sunbelt, and in general, on having a highly diversified portfolio with exposure to to all of the growth markets throughout the country so today a little more of a headwind for us than some of our mid-atlantic markets uh chicago pacific northwest they're all doing a little better um but over longer periods of time as joe alluded to we have a lot of confidence in our portfolio construct thanks a lot guys thanks your next question comes from todd thomas with key bank capital markets your line is now open Hi, thanks.

First question, I just wanted to follow up. Maybe you can sort of help blush this out a little bit. You know, move-in rent trends inflected positive in the quarter for the first time in a few years. You mentioned that they improved a little further to 2% in July. You know, I understand it takes a little time to flow through, but you also gained occupancy through June. You're still at 94.6% in July. So it sort of sounds like, you know, stable to slightly, you know, improving conditions a little bit through the balance of the summer here. Can you just sort of help, you know, flesh that out a little bit and maybe, you know, comment on what you're seeing that, you know, pointed to sort of the comments around conditions being a little bit slower here?

Yeah, I think, I mean, we give a range for same-store revenue growth, and there's assumptions all throughout that range. So, you know, speaking to the midpoint, basically finished the first half, and if you were to solve the midpoint, it suggests or implies relative flat performance year over year in the back half of the year to slightly positive, you know, a modest acceleration in the back half of the year. And then at the high end, that would imply more acceleration, bottom end, a little bit of deceleration. and and all of those factors we believe are are on the table but all the trends we're seeing right now are looking positive one thing that's probably worth mentioning todd in terms of just trying to square up the numbers our actual net rental income was positive 20 basis points in the quarter and then that was partially offset by our other income line items which include bad debt and administrative fees. Administrative fees are a little lower year over year because rental volume is a little lower year over year because our occupancy is so high. And late fees are a little lower because bad debt is lower, which indicates a healthy in-place customer. So while a headwind year over year from a same-store revenue standpoint, again, these are actually trends we think are positive for the industry.

Okay, that's helpful. And then, Joe, you commented on being prudent with regards to acquisitions. It sounds like you're on the sidelines a little bit until pricing adjusts. I'm just curious if you can elaborate a little bit on pricing and that comment, sort of what kind of pricing adjustments you would like to see before growing a bit more acquisitive here.

Yeah, thanks, Todd. I don't want to give the impression we're on the sidelines at all. We have an investment team that looks at every deal that's in the market, looks at all the deals that we manage that end up on the market. we almost always get a first shot at those. We underwrite them all. We look real hard at it. But we're not going to execute on deals that are sub-five caps, stabilizing in the fives. It just doesn't do any good for our shareholders for us to do that. So we're going to look at everything. We're going to wait for pricing gets to a level that we feel is accretive. And in the meantime, we're going to use all of our other tools, be it bridge loans, You know, restructuring, buying out JVs, you know, doing other activities, making new preferred investments, which we did one this year, to make accretive investments while being prudent allocators of capital.

Okay. Thank you.

Thanks, Todd. Your next question comes from Ronald Camden. Your line is now open.

Hey, just starting with the expenses, I know we talked about property taxes last quarter. You know, obviously continue to be pretty high year over year. Now, maybe just a little bit more color on your expectation there. And is this just a 2025 thing? And how should we think about that going forward?

Yeah, thanks for the question, Ron. You're exactly right. Certainly high year over year. The positive news is we've lapped the comp. So, we took that pain and that markup, you know, primarily driven by some of our life storage properties. And in the second half of the year, we anticipate that coming down significantly. And in terms of all of our other expense line items, also expect to see, on average, as indicated by our range relative to our first half performance, deceleration and expense growth in the back half of the year.

And then my second question was just going back to the comments about maybe the same store revenue being a little bit lighter than expected. I guess I just love some context in terms of just the top of the funnel demand and your expectations. Like, does it mean that the market is maybe performing below sort of average for this environment? Or maybe your expectation was that you'd have a faster recovery that didn't happen? Just trying to get a sense of, you know, what happened versus your expectations and what does that mean in terms of the health of that, the customer, the market, and everything. Sure.

I would say, as Joe alluded to in one of his previous answers, you know, it's not perfectly sequential month by month. We're not managing this month to month. But for the quarter, it did come in a little lighter than we would have expected. relative to the rate progress we had seen in the previous three quarters. So a little lighter on the same store revenue side than we expected, a little better in some of the ancillary income streams, which net-net put us right on target. As far as how we then view that as it pertains to the health of the industry, I think we're more focused on forward indicators such as rental volume, new customer rates, as well as our existing customer behavior, which all look positive.

Yeah, I wouldn't, you know, the question around demand, I think demand is a little harder to measure using our historic tools because of the introduction of AI to search, which makes it harder to measure Google search terms and things like that. So our belief and experience is that demand is steady, that there is demand in the market, that our systems are able to capture a disproportionate share of that as indicated by our occupancy levels, and that the market is not weakening, but if anything, incrementally improve.

And Rod, I think then when you layer on a gradually improving new supply outlook, that also gives us confidence that we'll continue to pick up pricing power. And you see that at the market level. You can see the improvement and the rebound happening in the markets less impacted by new supply. And then in some of the markets where new supply is more prevalent, it's going to take a little more time. That's really helpful. Thanks so much. Thanks, Ron.

Your next question comes from Juan Sanabria with BMO Capital Markets. Your line is now open.

Hi, thanks for the time. Just curious if you can talk a little bit about the prefs and the loan book of what you're seeing there. And is there the expectation that you get any repayments? I know there's the next point, PREF, that's out there. Just curious on any known repayments or how you think that business evolves in the second half into 26.

So we're still seeing good demand for our bridge loan product. We slightly increased our guide as to how many loans we're going to keep on the balance sheet. Part of that is to offset the SmartStop preferred we were prepaid in the early part of this quarter. You know, we have great flexibility to allocate capital to that program by holding or selling A-notes, which allows us to react to other opportunities and, you know, redirect capital in that way. I think the balances will be about what they are now, plus or minus going forward, perhaps with a different mix of A's and B's inside that balance. But it's a good, healthy program that is a very helpful tool for us, particularly in this market environment. We have not been notified by any of our other preferred holders of a imminent payback.

Thanks. And then I'm curious how you guys are thinking about dispositions, if there's any pruning being considered with regards to maybe some sunblock exposure and compliance, and just your strategy there.

Yeah. So you might be asking because you saw we just put a 22-store portfolio on the market for sale. These are all former LSI properties. When we merged with LSI, we said we were going to spend a couple years improving the NOI of the properties, getting to know the portfolio. And then after two years, we would qualify for 1031 exchange treatment. And these are the properties we've selected to dispose of to reshape and optimize the portfolio.

Is there any sense of what the dollar size and proceeds could be?

We'll have the market tell us what the sales price will be. Fair enough.

Your next question comes from Michael Griffiths with Evercore. Your line is now open.

Great, thanks. Maybe just starting on market performance, just looking at some of your top markets, I noticed that NYC and Chicago were maybe a little bit lighter, at least relative to maybe my expectations. I know one quarter doesn't make a trend, but anything to read into here? I mean, I imagine that these kind of markets would be expected to be better performers, obviously relative to the Sun Belt, but still maybe a little surprised to see them down year over year.

So thanks, Greg, for the question. And from a same-store revenue standpoint, we saw a modestly negative same-store rev in the New York MSA. More of that impact is northern New Jersey and Long Island, more so than the core boroughs, have been impacted more by new supply than for New York itself. And on Chicago, on the other hand, we actually saw some acceleration Q1 to Q2 in terms of same-store revenue progress. So we're actually happy with Chicago. Certainly would like it better and more in line with your forecast if they were higher. But we see positive trends in Chicago.

Thanks, Jeff. That's helpful context. And then maybe just more broad-based question around demand and future fundamental performance. I know we're still in this period of higher mortgage rates, lower housing velocity. I mean, Joe, it seems like to you it's more a supply question of when fundamentals inflect, but do you really need that housing market to come back for people to kind of sound the all clear and get kind of performance and fundamentals accelerating to maybe historical trends or just how are you thinking about the housing market in the context of storage So I don't think we need the housing market to come back to experience a recovery.

I think it would be helpful. I think the slope will be better if we have a strong housing market. But, you know, there's plenty of demand out there. We're starting to reacquire pricing power. I think we're on, you know, I think we're on the other side of the trough. but clearly a strong housing market is better than a weak housing market but not necessary.

Great. That's it for me and Jeff, congrats on the promotion. Jeff, appreciate it.

Your next question comes from Caitlin Burroughs with Goldman Sachs. Your line is now open.

Hi, this is Jeremy Kuehl on for Caitlin. I guess now that we're in peak leasing season, I guess how is seasonality expectations to last year and what do you think about for the second half of the year? Thanks.

So, I would say in line with our expectations. Last year, we had a more muted rental season, and we called for in our guidance something similar. We expected it to look pretty similar in 25 as it did to 24. We maintained higher occupancy throughout the shoulder seasons than we typically do, and our hope was that with that higher occupancy we outsized pricing power especially with new customers we saw at some extent i think we had hoped to see a little bit more um but continue to see it marching in the right direction in july so overall jeremy i'd say in line with our expectation got it thanks um and i guess just for like the um existing customer um how are you seeing their activity um given that there's less you know, housing turnover, are they staying longer?

Is that being able to push ECRIs more? Yeah, anything on that behalf? Thanks.

Yeah, great question. So one of the strengths of this business is the strength of the existing customer. We are seeing fewer vacates, increasing length of stay. As Jeff mentioned earlier, bad debt is below 2%, very healthy. Customers are accepting ECRI at the same rate that they have previously. So there's really no sign of weakness or danger with existing customer behavior.

Thank you. Thank you.

Your next question comes from Nicholas Yulico with Scotiabank. Your line is now open.

Hello, this is Victor Fedevon with Nick Yulico. And so you mentioned the disposition of these 22 LSI assets. Just trying to understand, excluding these assets, what would be the spread between LSI and legacy EXR rents? I think in early June, you mentioned around 5% to 6% for the whole portfolio. Did you look at the portfolio excluding these dispositions?

I have not done that. I've not done that analysis excluding these assets. So we could probably do that and get back to you, but I don't have that number.

And then broadly, is it still around 5% to 6% or it's contracted since June?

It's still about 5% to 6%.

Got it. And then second question would be more broadly broad on macro assumptions embedded in second half 25 guidance. And from your point of view, what are the major catalysts to follow that might lead to EXR hitting lower or higher end of FFO guidance?

Sure. So given our high occupancy, it's hard to imagine that becoming an incremental driver from here to contribute to additional revenue growth acceleration. So I think your key driver at the high end would be stronger new customer rates and that flowing through more quickly to our revenue growth. And at the bottom end, probably a deterioration in occupancy, a greater than normal seasonal drop-off in occupancy. Great. Thank you.

Your next question comes from Eric Wolf with Citi. Your line is now open.

Hey, thanks. There's been a good amount of volatility in the stock recently. Can you just remind us how you look at buybacks versus your cost of capital and other uses of capital today? I think you bought a small amount of stock around $126,000 earlier this year, but the opportunity went away quickly.

Yeah, that was an interesting day where we had about a two-hour window before the president announced a pause on tariffs, and we got out of our price band. So the board of directors, you know, approves a certain band of pricing in which we'll use capital to repurchase our stock. And as you point out, it's a capital allocation decision, and we've done in the past, and we're certainly not afraid to do it in the future.

And then you mentioned the impact of AI on search and how maybe that's not going to make sort of these Google search terms as a good proxy for demand. And I guess do you have a sense for what percentage of your customers are using ChatGPT or AI to find the best storage solution versus, like, say, this time last year or a couple years ago? And do you think that makes customers a bit more sensitive on the front end to pricing just because they can sort of quickly analyze, you know, the cheapest option within a certain area?

Yeah, I'm going to apologize. I don't have a lot of good answers around this. this is changing so quickly and we have a lot of people who are a lot smarter than me spending a lot of time trying to figure it out. I mean, in the beginning of the year, 15% of searches came up with a AIO at the beginning of it. And now that's over 65%, I think in six or seven months. So we're, we're trying to understand and take advantage of the changes that are going on in the search landscape. But I do have confidence in our team and our ability to be out in front in this.

Eric, one piece of color that I would add is while it does definitely create some noise in the data in terms of searches, one thing that we've noticed is that a lot of the types of inquiries customers are putting into ChatGPT and other AI models are more informational in nature. So if they were wondering what size of a unit to rent or the benefits of climate controlled versus not, et cetera, that's a good place to get those common answers. But customers that have the intent to transact still are tending to click through and are going to websites. So we've seen while it maybe gets a little murkier on just a total traffic from a traffic standpoint, the conversion rates for those customers that are clicking to the website have improved and increased. So, again, evolving very quickly, like Joe mentioned, but something that we're tracking very closely.

Got it. That's helpful.

Thank you.

You bet. Your next question comes from Ravi Vadia with Mizzou.

Your line is now open. hi guys uh it appears that you guys are largely done for the year with acquisitions and you mentioned earlier that pricing is getting tighter um i wanted to ask a bit more about the competitive dynamics are there more players coming to markets and maybe the bid-ask spread narrowing uh i would have thought that it would have maybe been more buyers on the sidelines given kind of the uncertainty and fundamentals. So, just want to hear your thoughts on that.

I'm sorry if I gave the impression that we're done with acquisitions. Maybe you're referencing our guidance versus what we have under contract. We're still very active at looking at everything, underwriting everything. We have capital. We have joint venture partners. If opportunities arise, we will execute on them. So, we're not sending the investment team home for vacation for the rest of the year.

That being said, I would have thought cap rates would have moved more than they have given interest rates and other factors.

And they haven't.

And there still are buyers out there transacting at what we consider to be high prices.

And as long as that continues, we'll continue to remain disciplined. But in no way are we not in a position or not willing to execute on good opportunities.

And Ravi, I would just add, as we think of guidance, some of the reason for not necessarily plugging in a lot of additional volume that hasn't been identified at this point of the year is it does take some time between a negotiating and contracting deal and closing. And then also the contribution to FFO for the remainder of the year, if it's a late Q3, a Q4 closed, it is going to be relatively immaterial on your overall FFO for the year. So from our perspective, it doesn't make sense to speculate too much on volume. We'd rather plug it in once we have something specific identified.

Got it. That's helpful. Right. I was just comparing what was, you know, done or under contract year date versus the guidance provided, but that digital color is helpful here. And just one more.

I understand.

Can you please identify some markets where you're starting to see supply headwinds eased and thus expect pricing and SAMHSA revenue to improve on out?

I apologize, Robbie, our phone cut out just a little bit there. Could you say that again? I caught the part about markets, but...

Sorry about that. Maybe just some markets where you're starting to see supply headwinds ease a bit and maybe where you expect to see a greater acceleration of SAMHSA revenue as a result of that?

Yes, thanks for repeating the question, Ravi. It's, in general, the markets that were earlier to the new supply cycle. So a few examples I would give are Portland, Seattle, Chicago, Denver, that have seen pressures from new supply ease. And generally speaking, those are also the markets where you've seen revenue pick up earlier. You also have certain markets that I think we would classify as having been pretty steady throughout the cycle that didn't see as much new supply and it's just been a little more stable um i think boston and washington dc fit squarely in that category got it thanks so much guys thank you your next question comes from eric lepchow with wealth bargo your line is now open I appreciate it.

Maybe you touch on the 3 p.m. program. It looks like you added 174 net. Talk about, you know, where you're seeing the strength from.

And are you seeing any new opportunities from partners of the LSI portfolio that maybe gives you the ability to keep growing there? yeah thank you for the question so we've had uh two fantastic quarters growing our management plus business our third-party management business as you mentioned we've added 174 stores net this year and some of that is from new partners that we were introduced to through the lsi merger it's been one of the benefits of the merger as well as bridge loans making bridge loans to those partners as well. So it's been a great six months of the year. I think it's largely due to a difficult operating environment where private operators come to the realization or their equity partners do or their lenders do that they need professional management. They need the best operator in the business managing their stores. I would not be surprised if the second half of the year, we continue to grow, but grow at a slower pace as the transaction market is picking up, and we probably will see some exits from the portfolio. But I think this is a great growth area for the company, and not only adds directly management fees and tenant insurance, but also provides these ancillary benefits of opportunities to purchase and opportunities to make loans. Appreciate that, Joe.

And I guess just one follow-up, apologize if I missed it, but I think you had talked about top of funnel demand measured by search on your last call being up year over year. So just wondering how it's trended, you know, the last couple months, given some of the macro uncertainty that's out in the market, you know, for the second half of the year. Thank you.

Yeah, sure. So if you look at top of funnel by generic Google search terms, It remains elevated compared to prior years, but we believe some of this elevation, and we don't know how much, is due to AI search, people doing multiple searches, and it's not an increase in customers. So we see an increase in generic search terms. We don't see a proportional increase of people coming to our website. But as Jeff mentioned, we see a higher conversion rate of folks when they do get to the website, which tells us, which suggests to us that those customers are better educated. They've asked more questions through AI. They know more what they want, and then when they get to our website, they convert at a higher level. That's kind of our early observations in a changing environment. Sure.

Your next question comes from Michael Mueller with J.P. Morgan. Your line is now open.

Yeah, hi. I know it's not black and white in terms of what's a consumer versus a business user, but do you have a sense if one of those categories is clearly ahead of the others in terms of seeing better demand? And for a follow-up, when it comes to ECRI pushback, are you getting more pushback from one of those categories versus the other as well?

So it's a hard question to answer because the business consumer is not a monolithic entity, right? There's national pharmaceutical chains with big balance sheets, and there's the local landscaper who's much more akin to a retail customer. I think what's behind your question I think is correct, is the big national businesses stay longer, react better to ECRI, and are better overall customers, while maybe some of the small local businesses are not as different as the retail customer got it okay uh that was it thank you thanks mike your next question comes from alex murphy with true securities your line is now open hi thank you for taking my question given that same store revenue was flat and noi declined by

around three percent are there any specific levers management is considering to improve property level margins going into the back half of 2025.

You know, I think the main one will be on the expense side. Margins were suppressed in the first half of the year because of higher than normal expenses. And as we continue to push on the revenue side, it also gives us an opportunity for additional margin expansion. You know, one example would be our marketing spend. We get a higher return on that spend. It's something that we can measure and see the returns on it. And as we can deploy those marketing dollars, if we're seeing a positive return, we'll keep doing it. So there are different levers you can pull in terms of marketing, discounting, pricing, and we're always evaluating all of the levers to try to maximize revenue. Thank you.

Ladies and gentlemen, as a reminder, should you have a question, please press star one. Your next question comes from Salil Mehta with Green Street Advisors. Your line is now open.

Hi, guys, and thanks for taking my second question here. I'd like to just touch a bit more on market and region performance. You know, it looks like Sunbelt areas, which have been kind of beaten up, they look to finally be turning the corner and achieving some sort of stabilization. Does this ring true? And what are you guys expecting from markets in this region in the future?

In terms of absolute performance, as you're indicating, those are our tougher markets. From a sequential improvement standpoint, I think it's going to be a market-by-market situation. And I think it's highly tied to new supply. And the rate at which supply that's been delivered is absorbed, as well as how quickly or how much additional supply is still to be delivered in those markets. So apologies for the more theoretical answer, but I think it just depends on the market and in the individual dynamics of each market. And while this may be obvious for us, these markets are micro markets, you know, much smaller than MSAs. So it can even vary where new supply is being delivered relative to our specific properties.

Thanks for the caller.

Your next question comes from Brendan Lynch with Barclays. Your line is now open.

Great. Thanks for taking my question. And Jeff, congrats on the new role. Just a follow-up about AI. You know, it's come up a few times on the call. In the past, obviously, Google took the majority of your marketing spending. Can you just talk about how you might be distributing some of that marketing spending between ChatGPT and Grok and any other AI models that might be out there?

It's an easy answer today, but maybe not tomorrow. So, so far, the companies have not tried to monetize their AI platforms. So, we spend zero on it. But I know it wasn't free to build ChatGPT, so I'm sure that will come in the future. But right now, it's almost all our dollars go to Google.

Okay, great. Thanks for the color. And then, Jeff, you had mentioned that the shoulder season in the spring was a bit better in terms of occupancy. Should we extrapolate anything from that in terms of how the shoulder season might play out in the fall on the other side of the equation?

You know, I think we were more aggressive with new customer rates to maintain that higher occupancy. Our models found that to be a better solution for maximizing revenue. And so that's what we did. And I think we'll continue to monitor it as we go into the fall. Right now, rental volume continues to be healthy. We've been able to maintain our occupancy in July. And I would anticipate that we'll still have high occupancy relative to any historical levels. But the question will be what the balance is in terms of taking rate versus holding occupancy, which we'll continue to evaluate as we go. And that's really one of the significant advantages of having such a large portfolio. We can test these things in relatively short periods of time and get real-time feedback as far as what the customer is willing to accept.

Great.

Thanks for the caller.

You bet. Thanks, Brandon.

Your next question comes from Omotayo Akusanya with Deutsche Bank. Your line is now open.

Yes. Good morning, Jeff. That will be missed. My question is around, you guys, you talked about kind of fundamental stabilizing, even, you know, some operating metrics are inflecting positively, but it takes some time to actually hit the bottom line. And so I guess when we kind of think about when we kind of start to see maybe some better earnings going forward, does that have to boil down to street rates moving up even more aggressively to 10% increases? Is it more of a case of somehow, you know, move out volume kind of slows down given the negative mark to market associated with it right now? Just trying to get a sense of when some other stabilization or inflection, we can really kind of start seeing it in your bottom line.

I mean, I think there's a lot of factors that could help us, you know, including improvement in rate, which we're starting to see. moderation of vacates, improving length of stay, expiration of some states of emergencies. Those things will all help us improve the slope of the recovery.

With timing kind of being TBD?

I think timing is TBD. Fair enough.

I think a good example, Tayo, of that is the question earlier about housing. you know is it necessary to continue marching the right direction no would accelerate our pace absolutely so i think there's a number of examples like that where the cadence will be dictated by the conditions in the environment thank you you bet thanks sam there are no further questions at this time i will now turn the call over to joe margokas ceo for closing remarks uh thank you thank you everyone for your time and interest in extra space storage.

I was surprised by the reaction to our release and want to make sure that I emphasize the strength of the company. We have very high occupancy. We have turned to positive year-over-year revenue growth. Our ancillary businesses are growing at a very fast pace. We have a platform that is poised and able to take advantage of any opportunity that goes forward. We've maintained our guidance, and we're looking forward to the rest of the year and 2026 for better things to come. Thank you again for your time.

Ladies and gentlemen, this concludes your conference call for today. We thank you for participating, and I ask that you please disconnect your lines.