6-K
NICE Ltd. (NICE)
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of September 2022 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
| (Translation of Registrant’s Name into English) |
|---|
13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
| (Address of Principal Executive Offices) |
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Evidencentral to Digitally Transform Evidence Management for Yolo County District Attorney’s Office for Timelier Justice, dated September 6, 2022.
99.2 NICE Recognizes 2022 PSAPs’ Finest Award Recipients for Excellence in Emergency Communications, dated September 12, 2022.
99.3 NICE Actimize Wins Three 2022 Global Banking and Finance Awards Highlighting Innovation in Anti-Money Laundering Technology, dated September 13, 2022.
99.4 NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience, dated September 14, 2022.
99.5 NICE RPA Named a Leader in Everest Group’s Task Mining Products PEAK Matrix, dated September 14, 2022.
99.6 Lancaster County District Attorney’s Office Joins Growing Number of DAs Transforming Digital Evidence Management with NICE Evidencentral, dated September 15, 2022.
99.7 NICE Actimize Launches Compliancentral, Industry’s First End-to-End Communications and Trade Compliance Platform, dated September 20, 2022.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
| NICE LTD. | |
|---|---|
| Name: | /s/ Tali Mirsky |
| Title: | Corporate VP, General Counsel and Corporate Secretary |
| Dated: | October 3, 2022 |
EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Evidencentral to Digitally Transform Evidence Management for
Yolo County District Attorney’s Office for Timelier Justice
NICE Evidencentral’s Justice solution will accelerate case resolutions for victims by helping
attorneys access, review and find the truth in digital evidence faster
Hoboken, N.J., September 6, 2022 – NICE (Nasdaq: NICE) today announced that the Yolo County District Attorney’s Office, Yolo County, California, will be deploying NICE Justice, one of the solutions in NICE’s Evidencentral cloud-based platform, to transform how it manages digital evidence. With digital evidence increasing at an astounding rate, and growing pressure to accelerate discovery with law enforcement agencies and disclose digital evidence to defense attorneys faster, Yolo County is turning to NICE Justice to automate processes around intaking, reviewing, and sharing digital evidence.
The Yolo County DA’s Office handles thousands of cases annually and coordinates with over a dozen law enforcement agencies. With NICE Justice, agencies will upload digital evidence through a secure, online portal. NICE Justice also integrates with Yolo County’s case management system. A correlation engine ensures all digital evidence is automatically deposited into the correct digital case folder, and immediately becomes available for viewing. With a high volume of cases and a constant flow of digital evidence arriving on various media, the potential to miss evidence is real. With NICE Justice, all digital evidence is captured, stored, reviewed and shared from one place. Attorneys can easily request supplemental evidence through a fully-audited electronic process.
Yolo County District Attorney (DA) Jeff Reisig said, “The Yolo County District Attorney’s Office has always been quick to embrace innovation in our pursuit of truth and justice for victims. When you’re dealing with issues involving criminal justice, and especially situations where people have been victimized, the ability to rapidly cull through digital evidence is essential for timely justice. NICE Justice is going to enable faster case resolutions for victims and greater transparency for those accused of crimes, by helping our attorneys access, review and find the truth in digital evidence faster. We’re also looking to improve how we collaborate with our law enforcement and justice partners by streamlining and standardizing how digital evidence is received and shared.”
Chris Wooten, Executive Vice President, NICE, said, “The Yolo County District Attorney’s Office is one of a growing number of justice and public safety agencies, both within North America and around the world, that are embracing NICE Justice and other solutions in our Evidencentral digital transformation platform, to uncover the truth with digital evidence, and streamline the justice process from incident to court.”
Under certain cases, suspects in custody must be charged within 48 hours. Video and 911 calls are often crucial to charging decisions, but difficult to access in a timely fashion. NICE Justice makes digital evidence available faster and automatically transcodes videos for immediate viewing. With the addition of built-in state-of-the-art transcription and keyword search tools, attorneys can scan the content of videos in minutes, instead of watching them for hours. In addition, all evidence can be replayed synchronously on a timeline, or viewed on a map. Furthermore, in cases where video or audio evidence presented in court needs to be transcribed for juries for admissibility, with NICE Justice’s built-in transcription tools, attorneys can transcribe audio or video files in minutes.
In addition, trial preparation involves manual time-consuming work. Attorneys need to key in work requests for video and audio clips, transcriptions, redactions and photo enhancements, which can take days or weeks to process. With NICE Justice, attorneys have easy-to-use tools for trial preparation, all in one place, freeing them from clerical work and long wait times so they can focus on building stronger cases.
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
| • | Visit the NICE website by clicking here. |
|---|---|
| • | Email PSInfo@NICE.com for more information. |
| --- | --- |
About the Yolo County District Attorney's Office
Led by District Attorney Jeff Reisig, the Yolo County District Attorney’s Office’s employs over thirty deputy district attorneys within its Criminal Division. Attorneys are responsible for the prosecution of all adult and juvenile felonies and misdemeanors committed in Yolo County, California. Reisig has served as the county’s chief elected law enforcement official since 2007. In addition to overseeing all criminal prosecutions in the county, Reisig embraces innovation in justice. During his tenure he expanded diversion programs and implemented restorative justice-based alternatives to traditional prosecution. Reisig was also the first prosecutor in the nation to launch a third-party hosted data-transparency portal. He currently serves as President of the California District Attorneys Association. https://yoloda.org/
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Recognizes 2022 PSAPs’ Finest Award Recipients for Excellence
in Emergency Communications
This year’s winners hail from Florida, California, Colorado, Minnesota, Texas and Utah;
Riverside County (CA) Sheriff’s Office honored with trifecta of awards
Hoboken, N.J., September 12, 2022 – NICE (Nasdaq: NICE) today announced the winners of its 2022 PSAPs' Finest Awards. Now in its seventeenth year, NICE’s PSAPs’ Finest Awards recognize dedicated individuals and team standouts in public safety emergency communications. Honorees are recognized for their Lifetime Achievements and for going Above & Beyond, and in the following additional categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year. PSAPs’ Finest winners are selected by an independent panel of volunteer judges from the public safety community who evaluate nominees based on their skills, knowledge, professionalism and dedication to service in their communities.
This year's PSAPs' Finest Award recipients are:
| • | Director of the Year – Kimberly Stephens, ENP, Emergency Dispatch Manager, Office of Public Safety Support, Lake County Board of County Commissioners (Tavares, FL) |
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| • | Line Supervisor of the Year – Cindy Casteel, Administrative Supervisor, Grand Junction Regional Communication Center (Grand Junction, CO) |
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| • | Technician of the Year – Nicholas Cervantez, IT Systems Administrator III, Riverside County Sheriff's Department (Riverside, CA) |
| --- | --- |
| • | Telecommunicator of the Year – Nakiya Moody, Telecommunicator, Alachua County Sheriff's Office (Gainesville, FL) |
| --- | --- |
| • | PSAP of the Year – Riverside County Sheriff's Department (Riverside, CA) |
| --- | --- |
| • | Trainer of the Year – Alan McGrath, Public Safety Telecommunicator, St. Petersburg Police Department (St. Petersburg, FL) |
| --- | --- |
| • | Innovator of the Year – Lizette Sanz, Communications Supervisor, Riverside County Sheriff's Department (Riverside, CA) |
| --- | --- |
| • | Lifetime Achievement Award – Marcia Broman, 9-1-1 Data Coordinator, Metropolitan Emergency Services Board (Saint Paul, MN) |
| --- | --- |
| • | Above & Beyond Award (tie)– Zue Elizabeth Tellez, Communications Officer, Schertz Police Department (Schertz, TX) |
| --- | --- |
| • | Above & Beyond Award (tie) – Tammy Black, Dispatcher 2, SLC911 (Salt Lake City, UT) |
| --- | --- |
Chris Wooten, Executive Vice President, NICE, said, “Celebrating the seventeenth year of the PSAPs’ Finest awards, we are reminded every day of the vital work of our emergency communications professionals, the long hours and difficult days. When every-day citizens make the call, they are the first to answer it. NICE is thrilled to be able to sponsor this long-running awards program to honor their sacrifices and selflessness.”
The PSAPs' Finest Awards Program is made possible by emergency communications professionals who volunteer their time to judge each submitted nomination. PSAPs’ Finest judge Loretta Hadlock, Police Communications Manager, Glendale Police Department (Glendale, AZ), said, “It was an honor and privilege to review the nominations and read about the amazing work these public safety professionals do, and the difference they make every day.”
“These professionals deserve all the recognition and praise we can give them, added judge Michelle Hirst, Director 911 Management, Marion County Board of County Commissioners (Ocala, FL ). “Their professionalism, dedication and daily sacrifice is something to be commended. They are the unseen heroes on the front lines of public safety.”
NICE plans to recognize each winner individually in a special virtual awards presentation. Please follow the NICE Public Safety social channels for details: Twitter (@NICE_PublicSafe), Facebook (NICEPublicSafety), and LinkedIn (nice-public-safety).
Nominations for the 2023 PSAPs' Finest Awards will open in January 2023. More information can be obtained on the PSAPs' Finest website or by emailing PSInfo@NICE.com.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Actimize Wins Three 2022 Global Banking and Finance Awards Highlighting
Innovation in Anti-Money Laundering Technology
The award recognizes NICE Actimize’s AML-KYC solutions spanning North America,
Europe and Asia Pacific regions, managing risk across the entire customer life cycle
Hoboken, N.J., September 13, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking and Finance Review, a financial media platform with over three million readers worldwide, has awarded the company three honors spanning three major geographical areas, including North America, Europe, and Asia Pacific, recognizing excellence as a “Most Innovative Anti-Money Laundering Solution” provider.
NICE Actimize’s Anti-Money Laundering Solution suite provides the power and flexibility to effectively manage risks end to end throughout the entire customer life cycle. With industry-proven, AI and machine learning, the solution suite creates intelligent peer segments, optimizes detection models to aid detection accuracy and uses predictive analytics to identify and prioritize truly suspicious alerts, sending high-risk alerts to the right team at the right time and ensuring effective outcomes and accurate Suspicious Activity Report (SAR) filings.
Quickly adapting to changing risks and regulations, NICE Actimize anti-money laundering solutions also capitalize on its technology and product enhancements with X-Sight Enterprise, NICE Actimize’s SaaS offering, a flexible, cost-effective and scalable alternative to its proven on-premise offering.
Wanda Rich, Editor, Global Banking and Finance Review, said, “Our judges and editorial team congratulate NICE Actimize for its outstanding contributions to innovative anti-money laundering solutions across three major global markets. The breadth of its solutions across all core areas of anti-money laundering, and continuous investment in R&D, has led to a significant impact on KPIs and an ability to solve broad and complex customer challenges.”
Explains Craig Costigan, CEO, NICE Actimize, “NICE Actimize’s anti-money laundering (AML) solutions strengthen a financial institution’s understanding of their customer by putting the entity at the center of all AML risk management processes. NICE Actimize’s entity-centric AML solutions, infused with AI and machine learning, optimize efficacy and accuracy while providing regulatory compliance coverage.”
NICE Actimize’s anti-money laundering solutions include the following capabilities:
| • | Onboarding and KYC: A seamless KYC experience with dynamic<br> customer information collection, integrated data enrichment, and ultimate beneficial ownership insights for fast and informed onboarding and KYC decisions. |
|---|---|
| • | Screening: NICE Actimize’s always-on payments and party<br> screening solution with integrated third-party risk data, biometrics, and advanced analytics, provides pinpoint accurate screening results. |
| --- | --- |
| • | Transaction Monitoring: Suspicious activity monitoring<br> capabilities provide flexible and comprehensive coverage for all money laundering red flags. With AI-powered, AML-tailored analytics, NICE Actimize’s suspicious activity monitoring continually optimizes monitoring and detection to route<br> high-risk alerts to the right team at the right time. |
| --- | --- |
The 2022 Global Banking & Finance Awards® recognitions included the following winning categories for NICE Actimize: Most Innovative Anti-Money Laundering Solution North America 2022; Most Innovative Anti-Money Laundering Solution EMEA 2022; and Most Innovative Anti-Money Laundering Solution APAC 2022.
Please click here for further information on NICE Actimize’s industry-leading anti-money laundering solutions.
About Global Banking and Finance Review
Global Banking & Finance Review® is a leading Financial Platform established in 2010 – A Media Powerhouse with its own Online Portal, Print & Digital magazine reaching over 3 million readers worldwide on an annual basis. Since the inception of the Global Banking & Finance Awards® in 2011, The Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community. The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world. The Banking Awards & the Financial Awards are known throughout the global banking and financial community as a symbol of excellence.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies
to Transform Customer Experience
Digital CX Week 2022 to feature online sessions by industry thought leaders and analysts embracing digital
solutions to meet customers whenever, wherever, and however they want
Hoboken, N.J., September 14, 2022 – NICE (Nasdaq: NICE) today announced the upcoming Digital CX Week 2022, a virtual conference giving an unprecedented view into how to digitally transform customer experiences. The event is set to take place September 27-29 with a series of six online sessions presented by industry thought leaders, as well as the experts driving innovation at NICE and the customers who have harnessed these innovations to deliver brand-differentiating, AI-powered customer experiences. To register, click here.
Sessions to include:
| • | A panel discussion led by Dan Miller, lead analyst and founder of Opus Research, who will examine emerging trends and recent survey results to assess the current<br> state of play in digital CX. The panel will reveal how organizations can optimize their existing people, technology, and data sources to transform self-service into customer empowerment opportunities. The panel will also demonstrate how<br> organizations can utilize data insights from customer conversations in real-time and consolidate operational data siloes to create more satisfying customer journeys. |
|---|---|
| • | Leaders with Splunk, a premier data platform, will walk participants through their selection and implementation of a new knowledge management system. They will<br> explore common pitfalls in knowledge management, why Splunk needed a new solution, how they chose and implemented the new system, and the results they’ve seen since then. |
| --- | --- |
| • | A sit-down interview with Dr. Nicola Millard, a principal innovation partner at BT. Millard is an award-winning presenter who was listed as one of the top 20 UK CX<br> Influencers by Customer Experience Magazine two years in a row. Millard will share how proactive customer care can be truly transformative. She will dispel common misconceptions about what it means to implement proactive customer care and<br> how organizations can avoid accidentally overwhelming their contact centers. |
| --- | --- |
View the full agenda here.
Paul Jarman, CEO, NICE CXone, said, “We are eager to welcome you to this year’s Digital CX Week where you can gain valuable insights and perspectives on the capabilities organizations need to stay ahead of the curve and deliver industry-leading customer experiences. We will show you how leveraging insights and revolutionizing CX may be easier than you think. The future is digital CXi (Customer Experience Interactions). The future is NICE.”
Registration is now open. Click to register here.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE RPA Named a Leader in Everest Group’s Task Mining Products PEAK Matrix
NICE NEVA Discover scores high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst's
Task Mining Products Assessment
Hoboken, N.J., September 14, 2022 – NICE (Nasdaq: NICE) today announced that NEVA Discover, its Task Mining offering, has been recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix® Assessment 2022. The report recognized NICE as one of the top providers by task mining clients and across major geographies. Click here to access a complimentary copy of this report.
NEVA Discover, NICE’s artificial intelligence (AI) powered desktop analytics and task mining solution, gives visibility into how employees are executing tasks and processes on their desktops, enabling organizations to uncover inefficiencies and highlight improvement opportunities, either via process automation, employee training, or process optimization. NEVA Discover streamlines execution, improving quality of service and addressing gaps in employee productivity and process execution. The report noted that clients appreciated NICE’s ease of use, quantity and quality of features, and automation opportunity identification capability. The report also recognized NICE’s strong security features, enabling “it to have a significant presence in regulated industries such as BFSI, healthcare and pharma, and government and public sector.”
“NICE has a strong vision and ability to differentiate through continued investments in areas such as AI/ML to enhance its task mining capabilities,” said Amardeep Modi, Vice President, Everest Group. “It is also constantly improving its offerings around product training and support, ease of use, data security, and integration with its automation capabilities to improve the familiarity and usability of its product. These are some of the key factors that contributed to NICE’s position as a Leader in Everest Group's Task Mining Products PEAK Matrix® assessment.”
Barry Cooper, President, WCX, NICE, said, “We are pleased to be recognized as a Leader in this assessment, demonstrating NICE’s excellence in task mining. Today’s work environment has changed and employees work from anywhere. With NEVA Discover, NICE’s task mining solution, the enterprise can get visibility into local and remote employee performance and identify improvement opportunities to help it thrive. We look forward to continuing to lead the market with our strategic vision."
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About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
Lancaster County District Attorney’s Office Joins Growing Number of
DAs Transforming Digital Evidence Management with NICE Evidencentral
Transforming manual processes for managing digital evidence will empower Lancaster County
district attorneys to prosecute cases efficiently while providing more timely justice to victims
Hoboken, N.J., September 15, 2022 – NICE (Nasdaq: NICE) today announced that the Lancaster County District Attorney’s Office (Lancaster, Pennsylvania) will be deploying NICE Justice, one of the solutions in NICE’s Evidencentral platform, to transform how it manages digital evidence and help Lancaster’s ADAs (Assistant District Attorneys) find the truth in digital evidence faster. Lancaster County is turning to NICE Justice to eliminate cumbersome processes for managing digital evidence intake and discovery so attorneys can focus attention on prosecuting cases and getting timely results for victims.
Part of the Evidencentral cloud-based platform, NICE Justice digitally transforms how district attorneys, paralegals and office staff receive, interact with, manage and share digital evidence, from beginning to end. It streamlines and simplifies the entire case management process, from evidence intake and investigation to discovery and trial preparation.
Heather L. Adams, District Attorney, Lancaster County, said, “Victims and community safety are at the forefront of our efforts. We team with many law-enforcement departments throughout the county to successfully investigate and prosecute cases, and digital evidence is a key element in our process. The breadth and scope of digital evidence has grown tremendously over the past few years, but our ability to process it has not increased proportionately. We quickly recognized a need for more efficient, user-friendly, uniform processes that would be available to us through digital transformation, and NICE Justice is going to provide us that relief.”
Chris Wooten, Executive Vice President, NICE, said, “Our Evidencentral platform is helping all types of public safety and criminal justice agencies transform digital evidence management, from collection and preparation to disclosure and presentation. For district attorneys’ offices in particular, digital evidence is at the center of the work ADAs do every day. NICE Justice transforms every aspect of how digital evidence is collected, analyzed and shared, so ADAs can manage the volumes of evidence more efficiently, arrive at the truth faster, and get back to the important work of seeking justice.”
The Lancaster County District Attorney’s Office routinely receives digital evidence from the Pennsylvania State Police and 26 municipal police departments. Today, the daily deluge of digital evidence arrives in a variety of ways, including email, or on discs and thumb drives which are either picked up or hand delivered. NICE Justice standardizes and streamlines how this evidence is received and shared. Departments upload digital evidence to the cloud through a single, secure online portal. It is then automatically deposited into digital case folders and made immediately accessible to ADAs to accelerate the case building process.
Currently, ADAs spend up to thirty percent of their time each week tracking down evidence that may be stored in different places or never received. With NICE Justice, all digital evidence is stored in one place and uploaded video evidence is automatically transcoded to a playable format. Additionally, ADAs have access to time-saving tools to jumpstart the trial prep process all in one place, including tools for transcription, video clip and timeline creation, and redaction. Today, ADAs spend hundreds of hours per week copying, preparing and sending discovery. Using NICE Justice, ADAs can share evidence with defense attorneys through a fully digital, trackable process.
“The Lancaster County Office of the District Attorney is dedicated to achieving timely justice and ensuring community safety,” added District Attorney Adams. “We zealously work to deliver justice and preserve the rights of crime victims. By using NICE Justice to eliminate cumbersome digital evidence management processes, our ADAs can get back to the work they’re intended to do and focus their attention on prosecuting cases and getting timely results for victims.”
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
| • | Visit the NICE website by clicking here. |
|---|---|
| • | Email PSInfo@NICE.com for more information. |
| --- | --- |
About the Lancaster County Office of the District Attorney
The Lancaster County District Attorney’s Office seeks truth and justice for victims through the prosecution of criminal offenses, while engaging in community-based initiatives to prevent crime. The Office, which is staffed by attorneys, detectives, investigators, and victim/witness advocates, is committed to fair and equal justice and to keeping all residents safe from crime by protecting and supporting victims of cases, seeking justice and promoting public safety. Lancaster County is located in South Central Pennsylvania along the Susquehanna River, approximately 70 miles west of Philadelphia. https://www.co.lancaster.pa.us/1492/District-Attorney
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Actimize Launches Compliancentral, Industry’s First End-to-End
Communications and Trade Compliance Platform
The new cloud-based platform empowers firms to know more and risk less by capturing and surveilling complete
communication, trade and behavioral data to reveal hidden conduct risk
Hoboken, N.J., September 20, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the launch of Compliancentral, a cloud-based, end-to-end communications monitoring and trade compliance platform for financial services firms. NICE Actimize’s Compliancentral helps buy-side, sell-side, online trading platforms, as well as insurance and wealth management firms, capture and holistically analyze all types of employee communications, along with trade and behavioral data, to uncover hidden conduct risk.
Whether through traditional telephony channels, or over Microsoft Teams, Cisco Webex, Zoom, WhatsApp and more, NICE Actimize’s Compliancentral platform captures, retains and monitors all employee communications. Leveraging NICE Actimize’s industry-leading compliance solutions, NTR-X Compliance Recording and SURVEIL-X Holistic Conduct Surveillance, Compliancentral unifies communications capture, archiving and surveillance into a single, robust cloud compliance platform, thereby eliminating costly integrations and ensuring interoperability.
Chris Wooten, Executive Vice President, NICE, said, “With Compliancentral, firms can build a culture of good behavior, comply with global regulations, and ensure that regulated employees are playing by the rules. Our complete solution and unmatched capabilities in compliance recording and trade and communications surveillance empowers firms to shine the brightest light on employee misconduct, by capturing and holistically analyzing every type of regulated communication, along with trades and a treasure trove of other data. With the introduction of Compliancentral, we’re excited to continue to drive our mission forward of helping firms know more and risk less.”
Eliminates Costly Integration
According to a NICE Actimize survey of financial institutions, 60% of firms are not monitoring newer communication channels, including Microsoft Teams, Bloomberg Chat, Zoom and WhatsApp. As a result, many firms are being levied fines as large as $200 million due to record keeping and surveillance lapses.
Aligned with that trend, regulators and financial services firms around the world are placing a greater focus on misconduct, as evidenced by growing fines and personal liability for senior managers. And with the proliferation of data, growing misconduct has become harder to find.
Addressing these challenges, the Compliancentral platform also eliminates costly integration issues while bringing communications capture and surveillance closer together. Communications can be analyzed in near-real-time to detect and address conduct issues faster. Additionally, the Compliancentral platform uncovers hidden conduct risks by using AI and advanced analytics to correlate employees’ actions (trades and behavioral data) with their communications patterns and activities by merging trade, communications, and behavioral data into a single case management solution for more accurate and effective conduct risk monitoring and investigation.
NICE Actimize’s Compliancentral provides APIs and out of the box connectors to make integration to new data sources seamless and easy, ensuring an open and future-proof solution. Firms can also buy what they need today and add new capabilities as they go. This approach ensures ease of deployment and lowers total cost of ownership through a cloud-based platform.
To learn more about Compliancentral:
| • | Visit the NICE Actimize website by clicking here. |
|---|---|
| • | Email compliance@niceactimize.com for more information. |
| --- | --- |
| • | To register for the webinar “Introducing Compliancentral: The First End-to-End Communications & Trade Compliance Platform,” please click here. |
| --- | --- |
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.