NICE Ltd 6-K, filed Mar 3, 2023
NICE Ltd. (NICE)
6-K
2023-03-03
For: 2023-03-03
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on March 3, 2023.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of February 2023 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
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99.1
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NICE Voice of Customer Placed First Overall on Frost Radar Growth Index, dated February 6, 2023.
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99.2
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NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report, dated February 15, 2023.
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99.3
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NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center Report, dated February 16, 2023.
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99.4
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NICE Named the Technology Leader in the 2022 SPARK MatrixTM for Customer Journey Analytics (CJA) Report, dated February 21, 2023.
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99.5
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NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) Report for Second Consecutive Year, dated February 22, 2023.
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99.6
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Alameda County District Attorney’s Office Selects NICE for Digital Transformation of Criminal Justice, dated February 28, 2023.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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Name:
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/s/ Tali Mirsky
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Title:
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Corporate VP, General Counsel and Corporate Secretary
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Dated:
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March 3, 2023
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Voice of Customer Placed First Overall on Frost Radar Growth Index
NICE demonstrates substantial growth driven by digital innovation in customer experience
Hoboken, N.J., February 6, 2023 – NICE (Nasdaq: NICE) today announced top placement in Frost & Sullivan’s Frost Radar Voice of Customer report for 2022. With over 50 global industry participants, NICE was selected based on technology innovation, relevancy, scalability,
integration capabilities, ease of use, security, partner networks, and acquisitions. NICE ranked high on Frost’s growth and innovation rating thanks to an expansive range of services that align well with the Company’s voice of customer
solutions and continued focus on investments in R&D, predictive and prescriptive real-time analytics, and actionability.
NICE has displayed agility in the market with strategic investments in AI, agent empowerment, digital engagement, and
self-service. VoC innovation is exhibited through CXone Feedback Management, providing businesses with the flexibility and control to analyze and act on all types of feedback for an adaptive CX program, Enlighten AI which analyzes customer
sentiment and agent behavior, and Interaction Analytics which provides advanced capabilities that can be used with any call recording solution. Ease of use is portrayed with the DEVone program, which allows third-party software providers to
integrate with the CXone platform for workforce optimization (WFO) to a full-suite contact center.
“The Frost Radar displays the companies that are instrumental in advancing the industry into the future and we are thrilled to see
NICE named first overall in VoC growth,” says, Barry Cooper, President, CX Division, NICE. “Our continued focus on improving the customer
experience journey with seamless, digital interactions drives our growth and innovations to provide an exceptional experience for every interaction.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share;
an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission
(the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Named a Digital Market Leader in 2022 Opus Research Conversational
Intelligence Intelliview Report
NICE leads on both Conversational Intelligence Intelliview and Conversation Intelligence for CX and EX—
positioned highest for Business Impact/Vision and Product Completeness
Hoboken, N.J., February 15, 2023 – NICE (Nasdaq: NICE) today announced that Opus Research has named NICE a market leader in Conversational Intelligence in its 2022 Opus Research Conversational Intelligence Intelliview Report. In this report, Opus Research seeks to learn
and assess how select solution providers enable businesses to apply speech and conversational analytics, natural language processing, and machine learning technologies in contact centers, marketing, and sales acceleration efforts. Opus rates NICE highest in two of three cohorts—Conversational Intelligence Intelliview and Conversation Intelligence for CX and EX, based on Business Impact/Vision and Product Completeness.
Opus Research evaluated the services and strategic
potential of 15 innovative firms “who surface insights from first-party conversational data and offer technologies and solutions to help brands and businesses make the most of their Conversational Intelligence.” In the report, Opus defines
“Conversational Intelligence” as the data-capture and analytic resources to improve CX, customer support, sales, and marketing. Through the power of AI and
data-driven intelligence, brands are equipped to address the increasingly complex needs of the digital-first customer on any touchpoint, anywhere, anytime with ease—at pace and scale.
“NICE has distinguished itself with Enlighten AI, which derives its intelligence from the content of billions of interactions
analyzed by its proprietary algorithm,” explains Dan Miller, Lead Analyst and Founder of Opus Research and one of the authors of the report. “Key differentiators include its ability to apply native AI-infused analytic resources that listen to and learn from conversations
over a variety of CX platforms over time and establish feedback loops between AI and enterprise employees."
Further, Opus Research acknowledges NICE’s’ key
differentiators, which include superior data, analytics, and AI capabilities; the ability to Implement Independently or with any platform, and human-level comprehension that learns and improves over time. For additional, in-depth analysis and a complimentary copy of the report, click here.
“NICE is thrilled to be named a Conversational Intelligence leader by Opus Research and recognized for our
market-differentiating approach to AI for CX that operationalizes actual customer interaction data in real time,” said Barry Cooper, President,
CX Division, NICE “Powered by CXone, NICE’s complete, cloud-based platform solution, our clients are already digitally transforming millions of brand interactions to optimize their end-to-end customer journeys—no matter where they
begin.”
The Importance of Conversational Intelligence
Opus Research’s report confirms that successful Conversational Intelligence applications promote collaboration, accelerate
sales, enhance employee productivity and job satisfaction, enable agent training, improve chatbots and intelligent assistants, and provide a defined competitive advantage.
With its proven Conversational Intelligence tools,
NICE allows organizations of all sizes to combine and analyse millions of customer interactions and data to uncover and operational blind spots, increase customer satisfaction, and improve agent performance. A holistic solution unified with
CXone and the NICE portfolio, NICE Conversational Intelligence delivers
seamless resolution across every touchpoint, everywhere.
About Opus Research
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital
transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation, and digital commerce. To download the
full 2022 Opus Research Conversational Intelligence Intelliview Report, go here.
About NICE
With NICE (Nasdaq: NICE), it has never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security
breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange
Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise
Cloud Contact Center Report
NICE’s broad portfolio and commitment to innovation shine in Frost & Sullivan analysis on Growth and Innovation
Hoboken, N.J., February 16, 2023 – NICE (Nasdaq: NICE) today was announced as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Frost Radar North American Enterprise Cloud Contact Center Market for 2022. NICE boasts one of the broadest portfolios in the
industry with significant resources in the development of process automation, infusion of intelligence across the NICE CXone platform, workforce optimization (WFO) and analytics, investment in AI technologies, and digital and self-service
solutions.
NICE is committed to increasing capabilities by completely redesigning agent tools and enhancing the use of AI across the CXone
platform. Enlighten AI is modelled from one of the world’s largest labelled CX data sets to analyze billions of interactions per year, leveraging all chats, calls, emails, and social media interactions. This holistic view of CX allows for more
partner enablement and training used to improve customer interactions and agent awareness of cross-selling portfolio capabilities, including gamification and robotic process automation. Enlighten XO provides the ability to uncover customer’s
intents and optimizing workflows for operational efficiencies. This specialized AI model discovers opportunities for automation from a company’s existing data set to enable them to build smarter and faster digital self-service. NICE’s completely
redesigned agent desktop, CXone Agent provides a unified view of content and real-time customer sentiment, offering a comprehensive view on all agent aspects.
“We are excited to be named a leader in growth and innovation by Frost and Sullivan,” said Barry Cooper, President, CX Division, NICE. “As we help brands master CXi (customer experience interactions) in the new digital era, we remain committed to improving our data driven
capabilities to deliver seamless CX. We will continue to focus on innovation and be a leader as the world continues to shift to digital and the cloud.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Named the Technology Leader in the 2022 SPARK Matrix™ for Customer
Journey Analytics (CJA) Report
NICE positioned highest for Customer Impact and Technology Excellence in Quadrant Knowledge Solutions’
independent assessment of Customer Journey Analytics solutions
Hoboken, N.J., February 21, 2023 – NICE (Nasdaq: NICE) today announced that it has been recognized as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK MatrixTM for Customer
Journey Analytics. Providing key market insights, emerging technology trends, future market outlook, and independent competitive evaluation, this essential industry analysis ranks 17 leading vendors based on Customer Impact and Technology
Excellence criteria.
In the assessment, Quadrant Knowledge Solutions (QKS) defines Customer Journey Analytics (CJA) as “a solution that tracks and analyzes
customer interactions across multiple channels and touchpoints to allow organizations to optimize their customers’ journeys by minimizing friction, improving customer engagement with the brands, and enhancing the overall customer experience.” * QKS
affirms that the CJA platform enables brands to uncover actionable insights that drive better decision-making practices and interaction outcomes.
The report states, “NICE’s Customer Journey Analytics platform’s competitive differentiators include full-spectrum journey and
interaction analytics, industry-leading AI, intuitive and flexible visualization, maps and insights sharing, and scalable, flexible, and secure deployment model.” * QKS
analysts applaud NICE for providing a holistic solution that helps brands achieve their business objectives by operationalizing customer data, better-personalizing content, designing omnichannel marketing programs, and optimizing
marketing spending.
“Our leadership position in the 2022 Spark Matrix for
Customer Journey Analytics report reinforces NICE’s proven leadership in the digital CX space—helping enterprises across verticals and regions optimize every interaction in real time and on any touchpoint,” said Barry Cooper, president, CX Division, NICE. “Our CJA solution plays a key role in empowering CXi, our revolutionary digital-first approach to customer gratification that strengthens brand loyalty and maximizes client revenue.”
NICE’s uppermost position in this comprehensive CJA analysis joins top ratings in other QKS assessments for 2022, as well, including
the SPARK Matrix: CCaaS and SPARK Matrix: WEM reports—giving businesses the vetted information they need to select the most innovative and effective CX solutions available.
*Quadrant Knowledge Solutions, 2022
SPARK MatrixTM for Customer Journey Analytics, December 2022
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation
goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed
to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE
With NICE (Nasdaq: NICE), it has never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Named the Technology Leader in 2022 SPARK Matrix™ for Contact Center as
a Service (CCaaS) Report for Second Consecutive Year
NICE CXone is once again positioned highest for Customer Impact for Technology Excellence in Quadrant
Knowledge Solutions’ independent assessment of CCaaS solutions
Hoboken, N.J., February 22, 2023 – NICE (Nasdaq: NICE) today announced that it has been recognized as the
Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) for the second consecutive year. Providing key market insights, major trends, and independent competitive evaluation, the
annual CCaaS industry analysis ranks 23 leading vendors based on Customer Impact and Technology Excellence criteria. This year, the report highlighted the NICE’s strength of CXone’s digital-first capabilities that optimize every brand interaction
to drive better business outcomes.
Citing CXone’s comprehensive capabilities, such as customer analytics, omnichannel routing, workforce engagement, an open cloud foundation, AI and automation, and others, the report noted that
“NICE CXone contact center solution offers a holistic approach to improve both agent and customer experiences and helps organizations of all sizes to remain agile and resilient in today’s increasingly digital landscape.”
Specifically, the report calls out CXone Fast Start, formerly CXone@home, as a key differentiator that “supports organizations that are still using on-premises infrastructure in the transition of
their workforce to work-from-home.” Quadrant Knowledge Solutions analysts go on to praise this solution that “provides enhanced remote workforce agility and agent engagement features through a business intelligence mode.”
“NICE is honored to be named the Technology Leader in the 2022 Spark Matrix for CCaaS and recognized for transforming customer experience with our revolutionary digital-first CXi approach that
increases customer loyalty and maximizes client revenue,” said Barry Cooper, President, CX Division, NICE. “Driven by our robust AI engine, Enlighten, CXone helps enterprises across verticals systematically
operationalize data insights in real time to optimize every brand interaction—anytime, anywhere, on any touchpoint.”
NICE’s top position in the 2022 SPARK Matrix for CCaaS report further reinforces CXone’s proven industry leadership—along with other major go-to CCaaS industry analyst assessments, such as Gartner,
Omdia Decision Matrix, and Forrester, that help provide the preferred roadmap for selecting the highest performing, most innovative CX solutions.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge
Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients
formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native
customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and
elevate - every customer interaction. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
Exhibit 99.6
Alameda County District Attorney’s Office Selects NICE for Digital
Transformation of Criminal Justice
Handling over 30,000 criminal cases annually, Alameda County DA’s office turns to NICE to
streamline digital evidence management and deliver faster justice for victims
Hoboken, N.J., February 28, 2023 – NICE (Nasdaq: NICE) today announced that the Alameda County (CA) District Attorney's Office in California, one of the most populous counties in the United States and
home to the city of Oakland, will be deploying NICE Justice, one of the solutions in NICE’s Evidencentral platform, to digitally transform how it manages evidence. Through its implementation of NICE Justice, the DA’s Office will improve efficiency and transparency at every critical stage of the justice
process, from evidence intake to discovery and trial preparation, and ultimately deliver more timely justice for victims. The Alameda County District Attorney’s Office’s 150 skilled attorneys and professional staff handle over 30,000 criminal cases
annually, working alongside 23 law enforcement agencies throughout the greater San Francisco Bay Area.
Part of the Evidencentral cloud-based platform, NICE Justice digitally transforms how attorneys, inspectors, victim-witness advocates,
and other DA office personnel receive, interact with, manage and share digital evidence throughout the criminal justice process. Freed from logging into multiple systems and manual, time-consuming digital evidence management processes, attorneys
and staff are able to find the truth in digital evidence faster, and focus on building and presenting compelling cases.
Alameda County District Attorney Pamela
Y. Price said, “In our mission to provide timely justice for victims, the Alameda County District Attorney’s Office has worked tirelessly to improve public safety. But as law enforcement agencies invest in new technologies, digital
evidence is growing at a rapid rate, and this has had a trickle-down effect on our workloads and efficiency. Toward that end, we’re excited to partner with NICE on this digital transformation initiative so we can transform how we collaborate with
our justice partners and victims, streamline our evidence intake, discovery and other essential processes, and remove inefficacies that have belabored our staff.”
Chris Wooten, Executive Vice President,
NICE, said, “Through Evidencentral and NICE Justice, we empower our law enforcement and justice partners to find the truth in digital evidence faster, so they can prosecute criminals to the fullest extent possible and protect the rights
and interests of crime victims. Benefitting from a completely digitally transformed criminal justice process, police investigators and prosecutors are able to work more efficiently, no longer burdened by manual clerical tasks, which means they can
spend more time on the work they’re intended to do – investigating and prosecuting cases. We are pleased that Alameda and so many other law enforcement and justice partners are selecting Evidencentral to digitally transform law enforcement and
criminal justice.”
NICE Justice will streamline evidence intake by allowing law enforcement agencies to upload digital evidence via a secure, online portal.
As it’s uploaded, evidence is automatically organized into digital case folders in the cloud, for immediate viewing by assigned inspectors or attorneys.
Additionally, NICE Justice also offers real-time, built-in transcription for video and audio files, so attorneys can unlock the truth
from digital evidence faster, for informed charging decisions, and documentation in court. Evidence discovery with defense is also vastly simplified through a fully electronic and trackable process that improves transparency and eliminates the need
to manually copy evidence onto CDs and thumb drives. NICE Justice also provides advanced tools for evidence analysis and trial preparation, such as audio and video transcription, redaction, and digital photo book, video clip, and timeline creation.
To learn more about NICE’s digital transformation solutions for Public Safety and Justice:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About the Alameda County District
Attorney's Office
Led by District Attorney Pamela Y. Price, the Alameda County District Attorney's (DA’s) Office’s mission is to uphold Alameda County as a safe and livable community through the fair, equitable and effective administration of justice. The Alameda County DA’s Office prosecutes criminal and specific civil cases on behalf of more than 1.5 million residents within an 800-square mile area in Alameda County, California. The department is comprised of approximately 150 attorneys, 60 inspectors, 30 victim-witness advocates and claim specialists, as well as a variety of administrative, finance, and communications professionals, who work in 9 offices dispersed throughout the County. The Alameda County District Attorney’s Office is a statewide leader in victims’ rights and assistance. Alameda County is the seventh most populous county in California. More info at https://www.alcoda.org/.
Led by District Attorney Pamela Y. Price, the Alameda County District Attorney's (DA’s) Office’s mission is to uphold Alameda County as a safe and livable community through the fair, equitable and effective administration of justice. The Alameda County DA’s Office prosecutes criminal and specific civil cases on behalf of more than 1.5 million residents within an 800-square mile area in Alameda County, California. The department is comprised of approximately 150 attorneys, 60 inspectors, 30 victim-witness advocates and claim specialists, as well as a variety of administrative, finance, and communications professionals, who work in 9 offices dispersed throughout the County. The Alameda County District Attorney’s Office is a statewide leader in victims’ rights and assistance. Alameda County is the seventh most populous county in California. More info at https://www.alcoda.org/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
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